American Towman Magazine - June 2018

Plan Your Summer Break at Tow Expo Dallas; TowExpoDFW.com

AMERICAN TOWMAN DIRECTORY Featuring Towing’s Top Suppliers* ACCIDENT CLEAN UP & HAZMAT

Spirit Ride; Athens, Georgia May 3, 2018

Environmental Chemical Solutions

ADVERTISING & MARKETING

American Towman Magazine & Expositions OMG National Photo Card Specialists

AIR CUSHIONS

Matjack Jumbo Safelift

APPAREL

Austin Insurance Chase Insurance Chester Point Insurance HUB International Pacific General Insurance Agency Sea Crest Insurance Agency Worldclass Insurance Services JUMPSTART EQUIPMENT

American Safety & Supply

Weego

CABLES, CHAINS, HOOKS & SLINGS

LOCKOUT TOOLS

B/A Products Manufacturer Express

Access Tools Steck Mfg.

CAR CARRIER & WRECKER MANUFACTURERS

MEDIA

Century Chevron Danco Products Dual-Tech Carriers & Wreckers Dynamic Towing Equipment & Mfg. Jerr-Dan Corp.

Renew Truck Body Vulcan

American Towman Magazine American Towman TV RepoTimes TowIndustryWeek.com

MOTOR CLUBS & CALL PROVIDERS

AAA Agero Allstate Roadside Services GEICO Quest Towing Services Road America USAC / MD Urgent.ly

CAR CARRIER & WRECKER DISTRIBUTORS

Akins Body & Carrier Sales Atlanta Wrecker Sales Atlantic Emergency Solution B & Z Sales Casanova Towing Equipment Chevron Commercial Crouch’s Wrecker & Equipment Sales Deep South Wrecker Sales East Penn Truck Equipment Elizabeth Truck Center Fitzgerald Towing & Recovery Equip.

Florida Wrecker Sales G. Stone Commercial Ginn Carrier & Wrecker Sales Kenworth of South Florida Len Zermenos Lynch Chicago Matheny Motor Truck Co. McMahon Truck Center New England Truckmaster New England Wrecker Sales Northeast Wrecker Sales Nussbaum Equipment Rick’s Truck & Equipment

INSURANCE

MOTORCYCLE RECOVERY PRODUCTS

Condor Products

MUNICPAL TOWING MANAGEMENT

AutoReturn

PTO’s & CLUTCH PUMPS

Chelsea Products, Div. of Parker SAFETY CAMPAIGN

Spirit Ride Rush Towing Systems Sanderson Truck Equipment Select Truck & Equipment Smyrna Truck & Cargo Southern Calif. Tow Equipment Tow Industries Truck Body Sales TruckMax West End Service Worldwide Equipment Sales

CHROME ACCESSORIES

4 State Trucks

CREDIT CARD PROCESSING

COMMUNICATIONS/INTERCOMS

Heartland Payment Systems North American Bancard

COMPUTER SOFTWARE

Roadside Protect

Eartec

Beacon Software Swoop Towbook Management Software VTS Systems

DISPATCH SERVICES ELECTRONICS

Lodar USA TJR Equip. & Controls

EMERGENCY LIGHTS & LIGHT BARS

AW Direct Custer Products The Will•Burt Company TowMate

EQUIPMENT FINANCING & LEASING

Advantage Funding Integrated Veh. Equip. Leasing Intek Truck Equipment Leasing Santander Bank Specialty Vehicle & Equip. Funding Group GPS

US Fleet Tracking

HEAVY DUTY RIGGING

RimSling TowToolz

Tow Industry Week @ Towman.com

AmericanTowman.com

SAFETY PRODUCTS

Driveline Buddy Tackle Technologies/Spill Tackle TECHNOLOGY

eimpound.com

TOOL MOUNTING

Performance Advantage Company TOOLS/TOOL BOXES

I Tow In Transfer Flow

TOWING ACCESSORIES

In The Ditch Towing Products TRAILERS

All Colorado Semi Trailers Landoll Corp.

UtilityTrailer Sales S.E.Texas TRAINING

American Towman Expositions Randall Resch Recovery Billing Unlimited TRUCK CHASSIS

Isuzu Trucks

WHEEL SIMULATORS

Phoenix USA WINCHES

Ramsey Winch Warn Industries

*Participating Advertisers

Departments The Walkaround . . . . . . . . . . . . . .6 News Share . . . . . . . . . . . . . . . . .8 Road Tools . . . . . . . . . . . . . . . . .10 Tow Manager . . . . . . . . . . . . . . .12 Beacons On! . . . . . . . . . . . . . . .16 Tow Engineer . . . . . . . . . . . . . . .20 Letters to the Editor . . . . . . . . . . .24 Ad Index . . . . . . . . . . . . . . . . . .34 Tow Boss . . . . . . . . . . . . . . .46, 54 Repo Run . . . . . . . . . . . . . . . . . .98 Towman’s Market . . . . . . . . . . .102 My Baby. . . . . . . . . . . . . . . . . .104 Low Down . . . . . . . . . . . . . . . .106 Adventures of A.T. . . . . . . . . . . .113

A vintage Holmes wrecker received new life to become a showcase at a children’s hospital in Chattanooga, Tennessee.

FEATURE CONTENTS

26

Making a Difference TRAA is working for you on legislative issues. Here’s how you can help, too.

by Cynthia Martineau

28

‘Just’ Off the Road

This recovery of an SUV on a culvert pipe in a drainage ditch won a 2017 Donnie Award.

by Jimmie Rollins

42

What If ...

The spectacle of the Spirit Ride and the wonderings of what it could lead to.

by D.J. Harrington

59

On the cover: Barrett’s Towing hosted the Spirit Ride in Athens, Georgia, on May 3, 2018.

4 • June 2018 - TOWMAN.COM

2018 Towman Directory A comprehensive guide of tow industry suppliers: trucks, tools, services and equipment.

Work Together to Make a Difference

by Dennie Ortiz

Wow! What a greater the knowledge the towing show was had community possesses the greater the May 10-11 at the likelihood we can achieve progress in AT ShowPlace-Las limiting adverse federal and state legVegas (just last islation. Our voices need to be heard.

Towing is a business group whose week as I write this)!

There was a strong interests and concerns need to be turnout all around, with attendance fought for and guarded. This can’t be up 10 percent from last year and achieved alone. It requires a collective dozens more suppliers with whom to effort.

Joanne specifically mentioned the speak with and improve your busicurrent Federal ness.

Motor Carriers I personally In unity there is Guidelines that are received great feedstill being debated back from towers strength. … We regarding Electronic who attended conferLogging Devices. ence seminars as well can achieve This legislation as from spectators of could have a major the three different progress in impact on our recovery demonstrations that were live limiting adverse industry. Some towers have dismissed on the arena floor this pending legislaeach day. federal and tion and suggest it It’s always great to walk the tow show state legislation. will not be applicable to them. Howfloor and enjoy events that allow us Our voices need ever, any legislation that could impact to connect with prothe towing industry fessional towers from to be heard. should not be across the country.

As I was walking down an aisle on ignored and simply wished away. My the show floor, I met up with Joanne mom used to say, “Denial is not a Blyton, a tower out of Montana who’s river in Egypt.”

The towman embodies enduring a previous state legislator, current TRAA board member and former AT individualistic attributes … but no Towman of the Year. As we talked, one is entirely self-sufficient and we topics turned to the current challenges all have to rely on others sometimes.

It’s at these times that working within facing the towing industry.

We discussed how the towing or being part of an organization that community would benefit if there was has your interest can help you and a stronger coalition and sharing of your business thrive.

Be sure to read “Making a Differideas. As with any industry, there are special interests at work that influence ence” on page 26 to learn more about legislation that directly impacts tow- what resources are available to you, ing businesses; we all know that many and how you can do your part to ensure our industry has a voice and times it is not favorable to towers.

The age-old adage stands true advances as we move into the future. here: In unity there is strength. The

6 • June 2018 - TOWMAN.COM

First On The Scene!

Dennie Ortiz Steve Calitri Brendan Dooley Charles Duke Randall Resch Terry Abejuela Jim “Buck” Sorrenti David Kolman Bill Simmons Emily Oz Mark Lacek

Publisher Editor-In-Chief Editor Senior Editor Operations Editor Field Editor, West Field Editor, Northeast Chassis Editor Safety Editor On Screen Editor Repo Run Editor

Editorial Board Tommy Anderson Roy Carlson Debbie Collins Belinda Harris Bill Johnson Ron Mislan Kurt Wilson

Dallas, Texas Saint Paul, Minn.

Las Vegas, Nev. Greensboro, N.C. South Hadley, Mass.

Warren, N.J. Creve Coeur, Ill.

American Towman Staff Ann Marie Nitti Dennie Ortiz Ellen Rosengart Norma Calitri Jimmy Santos Patrice Gesner Henri Calitri Toni Vanderhorst William Burwell Peggy Calabrese Ryan Oser Emily Oz Steve Calitri

Page Layout Artist Advertising Sales Mgr. Senior Account Exec.

VP of Accounts General Manager Subscription Manager Customer Service Publisher’s Assistant TIW Media Director Regional Advertising Sales iMarketing Manager ATTV Producer President

American Towman Media Headquarters 7 West Street, Warwick, NY 10990 800-732-3869 or 845-986-4546 E-mail: Publisher: dortiz@towman.com Editor-In-Chief: scalitri@towman.com Editor: bdooley@towman.com AT’S Digital Edition: itowman.com AT’S Website: americantowman.com AT’S Weekly: towindustryweek.com ATTV: americantowmantv.com Copyright ©2018 American Towman Magazine is published 12 times a year by American Towman Media, Inc. Subscription: Single Copy: $10 1 yr: $60 – 2 yrs: $110 International: $75 & $135 All material published through American Towman Media (AT), to include American Towman Magazine, iTowman.com and TowIndustryWeek.com, including advertisements, editorials, articles and all other content is published in good faith. However, AT accepts no liability for any errors or omissions, and does not endorse any companies, products or services that appear. AT does not test or review products submitted for inclusion in its publications. AT does not accept responsibility for the accuracy of content, warranties or claims made or implied by its advertisers. The views expressed are the authors’ alone and do not necessarily reflect the views of AT. The act of mailing or delivering a letter, email or article to AT shall constitute permission to publish that letter or article or any portion thereof. AT reserves the right to edit any and all material submitted. No part of the magazine or websites may be reproduced without prior written consent of AT.

5K Benefits Survivor Fund The inaugural Run for the Fund 5K is scheduled for Sept. 16.

The event will bring athletes of all abilities together to support the International Towing and Recovery Hall of Fame’s Survivor Fund.

Participants are encouraged to register early to receive reduced rates: $30 registration from June 1Sept. 15, and $35 to register on-site.

The 3.1-mile course starts and ends at the towing museum following the nearby Tennessee Riverwalk.

To be a volunteer, sponsor or run, visit towingmuseum.com/survivorfund.

Source: towingmuseum.com.

Tenn. Association Gets Law Passed After lengthy negotiations between law enforcement and the Tennessee Tow Truck Association, the Association’s proposed legislation for operational changes passed unanimously in both of the state houses.

The bill calls for changes in the timing for a tow truck driver to call law enforcement to determine if a vehicle has been stolen from “before they tow” to “15 minutes after they tow.”

In addition, it changes the timing for when a tower verifies the ownership/lien holder of the vehicle to three days after receiving owner verification from the state and also creates a nine-member towing advisory board with members from law enforcement, the towing industry and insurance.

The bill goes into effect July 1.

Source: Tennessee Tow Truck Association.

8 • June 2018 - TOWMAN.COM

Florida Overpass Renamed for Tower The I-95 overpass near Congress Avenue in Boca Raton, Florida, will be renamed the “Richard Jason Randolph Memorial Bridge,” in honor of the towman who fell to his death assisting a trucker in April 2017.

“I was told this is the first time they have honored a tow truck driver and he certainly deserved it, out there for 23 years and helped so many people,” said his widow, Judy Randolph.

She has been grieving the loss of her husband of 35 years ever since his death. “Such a good person, a good man. I miss his energy, and I just miss him,” said Randolph. The renaming was passed by the state legislature. It could take place

Overpass in Florida being renamed to honor towman. wptv.com image.

towards the end of the summer.

“I just want them to change I-95 and Congress in the southbound lanes. There’s been too many accidents; different kinds. Mostly people not paying attention,” Randolph said.

Source: wptv.com.

Rotation Fee

Jumps $850 in Niagara Falls At a recent meeting, the Niagara Falls (New York) City Council voted 5-0 in favor of increasing the fee tow companies pay to be on the Niagara Falls Police Department’s official rotation list.

The fee jumped from $150 per year to $1,000. Initial reports indicated that the mayor’s office wished to raise the rate to $5,000 per year.

In addition to the rate increase, tow operators will be required to pay a $25 fee to the city each time a vehicle is towed on behalf of the Niagara Falls Police Department.

Henry Walerowicz, who owns and operates Home Maintenance Enterprises, Inc., in Niagara Falls, and whose business offers towing as a service, is totally opposed to the idea.

“That’s crazy,” said Walerowicz.

“This administration shouldn’t be trying to make up for money they

lost by taking it from small businesses operating in the city.”

Councilman Ken Tompkins had an alternative idea for the city to explore instead.

“I would love to see us start storing cars at the DPW lot so that money goes to us,” said Councilman Tompkins. “Buffalo does it. A lot of cities do it.”

Source: niagarafallsreporter.com.

… wished to raise the rate to $5,000 per year …

Ohio Rate Increases Approved

The Ohio Joint Committee on Agency Rule Review has approved the towing and storage rate increase rules proposed by the Public Utilities Commission of Ohio.

The vote confirms the rates will be set at the PUCO as $129 for vehicles under 10,001 GVW under and $216 for vehicles over 10,001 GVW. In addition the storage rate was set at $17 and $29 a day, accordingly. The rates represent a 44-percent increase and the first increase in nearly two decades.

The Association of Professional Towers-Ohio stated that it now will work with the PUCO to establish a date the increases will take effect.

“We are proud to have worked so hard on this long overdue increase,” a release from APTO said, “and we will be there every step of the way until the rates are in effect.”

Source: APTO.

New Arizona Law Limits Practices A new law signed by Arizona Gov. Doug Ducey cracks down on bad behavior by Arizona towing companies.

Under the new law, companies cannot: refuse to release a vehicle; demand cash; tow a car unnecessarily to remote lots; charge without providing a list of fees; close at odd hours; require payment to examine the vehicle or remove personal property; count the days in storage strangely; ignore rules in different cities; blame a rogue employee; and get away without prosecution.

Parts of the law takes effect Jan. 1, and parts go into effect later this summer, 90 days after the Legislature adjourns.

Source: azcentral.com.

Work the non-traffic side–Stay Safe!

Big Rig Rescue’s Billy Leach Jr. Passes Billy Leach Jr., who taught big-rig extrication around the country to towmen and firemen, passed away May 3 while on the road instructing. Leach, 59, reportedly passed away while staying in an Oklahoma hotel where he was teaching a Big Rig Rescue program.

“It is with great sadness that we may now report that Squad Member and Special Team Member Billy Leach Jr. has passed away,” the MadisonBilly Leach Jr. Facebook.com image.

Rockingham Rescue Squad posted on its Facebook page. “Please keep everyone in your thoughts and prayers.”

Leach, who lived in Asheboro, North Carolina, joined the fire and rescue service in 1976. He worked with heavy towing companies across the country to provide realistic training scenarios using cement trucks and other big rigs.

“He was truly able to bridge the gap between the towing and recovery industry and fire and rescue,” said columnist Ron Moore of Firehouse Magazine.

Leach maintained the Big Rig Rescue Facebook page where he shared news stories, videos and training tips about rescue scenarios involving heavy-duty trucks and other vehicles.

Sources: firehouse.com, pughfh.com.

Tow Company Spares Teachers’ Cars Parked in Error An unfortunate mix-up led to a group of Wilmington, North Carolina, teachers having their cars towed away while they headed to Raleigh for their teachers rally.

According to Judy Howard with Howard’s Towing and Recovery, there is a sign in front of the parking lot where the teachers left their cars. It warns people not Howard’s Towing and Recovery spared some teachers away at a state rally in North to park there.

Carolina. abc11.com image.

However, once Howard and the property manager realized the cars belonged to teachers who were taking a bus to Raleigh, they decide to return the vehicles to the lot.

“The issue is squared away,” Howard said. ”They’re up there trying to get more money and we don’t want to charge them and make them spend more money. They go out there and teach your kids. They are future of our education. We just try to look out for them.”

Source: spectrumlocalnews.com.

AMERICANTOWMAN.COM - June 2018 • 9

Check Out What’s NEW and HOT! Built-in Sleeve on Air Wedge Xtreme Air Wedge recently introduced its Air Wedge with patent-pending built-in Sleeve that eliminates the need for extra tape or sleeves. When the long-reach tool is inserted in the built-in sleeve, the paint on the door and body and weather stripping are protected from potential damage.

xtremeairwedge.com

Evolution: Lighter Snatch Blocks

Miller Industries Towing Equipment now offers redesigned lighter-weight “Evolution” snatch blocks from Ashley Sling. The Evolution blocks are primarily for medium- and heavy-duty wreckers for recovery and lift rigging. The snatch blocks average roughly 4.5-lbs. in weight savings per block (across the 8-, 12- and 15-ton redesigned models). The significant weight reduction is in part provided by the open-faced design. The new Evolution blocks from Ashley Sling are made in the USA.

millerind.com

Container Eye Links

New from B/A Products are Container Eye Links, available in standard and web sling styles. Both links are supplied with a standard alloy connecting link pin and sleeve, an alloy shoulder bolt, nut and retaining pin.

The container eye link is for the corner eyes of shipping containers as an attachment point for rigging to assist in uprighting overturned containers.

By using a shoulder bolt, nut and pin, it becomes a terminal connection.

baprod.com 10 • June 2018 - TOWMAN.COM

360-Degree Surveillance with Infrared, Audio The Menzel Mobile Vehicle Surveillance System.

Todd Menzel (right) of Menzel Enterprises with Michele Smedberg of AW Direct.

T

owing supplier AW Direct recently introduced the Menzel Mobile Vehicle Surveillance System that is designed to help towing businesses reduce frivolous accident and damage claims and improve safety and driver behavior.

The MVSS is a series of cameras, a hard drive to store video footage, a touch-screen monitor and all necessary cables. Waterproof cameras are installed both inside and outside of the tow truck for 360-degree surveillance footage, including capturing audio and infrared imaging for nighttime video.

The system begins recording once a vehicle’s ignition is turned on.

The Menzel MVSS is produced by Wisconsin-based Menzel Enterprises. The company has delivered towing, recovery, transport and repair services since 1984 and operates a 140-vehicle fleet across 12 locations serving the upper Midwest.

“This camera system has been tried and tested on our fleet over the past six years,” said Todd Menzel, COO. The MVSS helps hold drivers accountable and improves their performance. It also helps to improve safety since the rear-facing camera allows drivers to

Work the non-traffic side–Stay Safe!

clearly see the towed vehicle. Video footage also can enhance ongoing driver training.

Video surveillance can also help towing companies reduce costs.

“Even minor bumper damage can be $1,800 these days,” said Jose Muro, Menzel VP of operations. “If the camera system can help defer a single claim, it has basically paid for itself. Another thing to consider is worker’s comp. Again, if your footage can defer a claim, you could save thousands of dollars.”

Frivolous accident and damage claims is where the camera system can really come into play.

“Over the past six years, our cameras have helped us save hundreds of thousands of dollars,” Muro said.

“Because we have cameras on all of our vehicles, we’ve seen a significant reduction in insurance premiums as well.”

AW Direct is currently offering four versions of the Menzel MVSS: four- and eight-camera systems providing either downloadable and/or live-streamed footage. Several add-on options include GPS, Wi-Fi for auto-downloading footage, two-way radios, remote management, a backup camera and more.

AWDirect.com

AMERICANTOWMAN.COM - June 2018 • 11

New Opportunity: Google Local Services Ads

by Jesse Lubar

A

dvertising your towing business has certainly changed over the last 20 years. While traditionally a business based on referrals, municipal and city contracts, motor clubs and local brand awareness, Google Ads exploded onto the scene nearly 18 years ago.

Back then, the premise could not have been more simple. There are X number of customers seeking towing services amongst X number of towers.

Provider A is bidding $1 per for their top position, provider B is bidding $1.25. The two providers jockey for the top spot, and the calls come in.

At that time, if you had a credit card and a website, a novice user could set up ads on Google and see them live within an hour or so. It was the beginning of a true marketing revolution, ushering in the era of Internet marketing and paid search.

Fast forward to 2018 and it’s a new world. Log into that same AdWords account today and you’ll immediately notice the differences. The overall look is more complicated, there is a webpage quality-check searching your pages for speed, content, mobile accessibility and relevance. There are infinite ad types to consider, some for display, others for phone calls only, even ads that you can set to “follow” Google users around the web after they leave your page. The ads themselves are tested for quality and need to be segmented into ad groups.

Working within this structure it occurred to me … Google is more concerned with the advertising quality and user experience than they are with individual sales. They prefer to say “no” to an advertiser rather than provide a user with an ad that is not 12 • June 2018 - TOWMAN.COM

local or totally relevant to the search query.

There is no guidebook, or specific instructional, on how to manage the changes in Internet marketing. The pace of change is rapid with minor changes to the various algorithms that control search happening weekly.

Major changes create more of a stir, some of which trickle down into the mainstream marketing community (think Mobilegeddon, Google’s Panda and Penguin updates, etc.)

Guarantee About two years ago, we noticed something brand new. A search for “plumbers” on Google if conducted in the Bay Area in California, produced a new set of results. At the top of the page, above the traditional ad section and maps, were three boxes displaying “GOOGLE GUARANTEED” plumbing companies. Reading more about it

and researching how it worked, we realized that Google had released this new feature as a complement to its multi-billion-dollar AdWords business.

These ads were different, as each company listed had three stars or more on their many Google reviews.

The ads also explained that the providers had been vetted by Google, were insured, and that those employees who were going to be inside their customer’s homes had been background tested. Google was going after the paid directory market, cutting out or at least competing head-to-head with Angie’s List, Home Advisor and Yelp.

For nearly two years the beta test just sat there. No new markets or new service types were added. There was some initial buzz about the Google Guarantee program amongst marketing agencies that died down gradually.

Late last year, with no warning or discussion with our account manager at Google, the Google Guarantee program exploded. Nearly overnight, home service providers such as plumbers, electricians, carpet cleaners and others were thrust onto the top of page one search results in pilot markets including Atlanta, Dallas, Philadelphia, and San Diego. The program is a pay-per-lead-based system, so the advertiser knows up front what each lead/call will cost. (Google stands behind the service for up to $2,000 should there be an unresolved dispute.)

Reaching Out The program had been rebranded to “Google Local Services Ads,” and

Continued on p. 14 ...

... continued from p. 12 there are plans for a major expansion of the markets and the industries which will be included in these ads.

Towing and Roadside Assistance is already on the program in limited markets. (To see a quick example, search “Towing Service San Jose” on Google.)

Later this year, the program will be expanding into both core and noncore home services, as well as to additional non-home services, such as towing. Don’t be surprised if by Christmastime you don’t see these ads in the full list of 90 markets that have been road mapped.

This new feature gives forwardthinking, savvy operators a chance to “plant their digital flag” above the maps, above the traditional paid ads and, of course, above the organic list of results. Companies wishing to partake in the Google Local Services Ads program will need to check a few

14 • June 2018 - TOWMAN.COM

boxes before being able to successfully qualify.

First, a Google My Business page must be established. This means claiming your Google listing if you haven’t already done so, and removing or suppressing any duplicate listings.

Next, you need to have positive reviews. Though they have not specifically dictated what the cutoff for either number of reviews or average rating is, our research shows that all of the companies listed have three or more stars and many reviews.

Signing up for the program is simple, the only unusual component is that you must show proof of liability insurance, and submit to a background check for your service providers.

Other online marketing components which you would likely want to be thinking about are website relevance, review integration, directory, search and social site build out. These are all best practices today and increas-

ingly it’s these best practices that are paying off for companies.

One other issue is budget. Knowing what you are willing to invest per call is an important part of the Google Local Service Ads program. Unlike traditional AdWords, which function in a market environment, this program gives you an upfront cost per lead, making it easier to forecast your return on investment.

As the program expands, expect to find new competitors in your market who have taken advantage of this new prime real estate on Google. The one constant in Internet marketing today is change. Staying atop the changes in online marketing should be a powerful component in your plans for the success of your company.

About the author Jesse Lubar is CEO at OMG National and OMG Tow Marketing.

What’s Your Stop-and-Block Policy?

If you don’t own the tow truck or carrier, don’t stop and block unless you have the owner’s explicit permission to do so.

by Randall C. Resch

I

n February 2018, a tower in Humble, Texas, allegedly stopped to block for police and vehicles working an earlier crash in live traffic lanes. The tow truck—parked in Traffic Incident Management-style blocking fashion—was plowed from the rear resulting in a motorist fatality.

The approaching motorist failed to slow down or move over for an active crash scene, but it was the tower’s actions that were openly criticized. Until laws change, liability issues will impact the practice of tow truck positioning in live traffic lanes and shoulders.

The topic of stop-and-block is one hot tamale and this narrative guarantees to initiate mixed feelings.

My Dad used to preach, “If you want something done right, sometimes you have to do it yourself.”

Increasing highway fatalities demonstrate the need for increased safety.

Stopping as a blocker truck seems to

16 • June 2018 - TOWMAN.COM

make sense, especially when law enforcement isn’t (or won’t) be present.

On Feb. 23, 2017, my friend Fred Griffith was killed by a three-timesconvicted-DUI motorist. Fred was a veteran operator, heavy supervisor and safety trainer known for stopping his 9055 to block for towers working shoulder events. In memory of Fred’s passing, I’d like to focus on stop-andblock as a proactive safety technique for working emergency shoulders, though it isn’t yet officially sanctioned by law enforcement.

Moments before Fred was killed, a Freeway Service Patrol unit allegedly stopped on-scene where Fred was loading his wrecker. The FSP truck was positioned behind the giant trash truck for blocking. The FSP operator reportedly approached Fred asking if he wanted him to remain on-scene.

Fred, in his confident manner, reportedly declined.

The FSP operator had cleared only

minutes earlier when the radio reported that Fred was fatally struck.

Perhaps if a blocker truck were onscene, it’s possible that the DUI motorist wouldn't have struck Fred. I offer this not to fault the FSP, but to initiate discussion to improve on-scene safety protocols for future towmen.

Towers Helping Towers In October 2016, industry attorney Michael McGovern initiated a Tow411 forum post regarding Move Over laws and the topic of blocker trucks: “Instead of clambering about the [Move Over] laws, our focus should be on better roadside safety practices by tow truck operators. The industry’s attention should be directed towards putting together a coalition of law enforcement, auto clubs, transportation departments, and the insurance industry, to develop and mutually

Continued on p. 18...

... continued from p. 16 implement better roadside safety protocols. Maybe it’s time for the use of (and payment for) blocking trucks on every roadside call between 7 p.m.-7 a.m.”

In a world of recurring tow operator fatalities, your towers should be TIM-trained to fully understand the mission (and dangers) of Traffic Incident Management. Towers working the highways must be formally trained in on-highway response and know the specific wording of highway response pertaining to their state and local municipalities.

Stop-and-block begins with tow owners setting policy of whether or not they authorize their operators to block in the company’s tow trucks and carriers. Company policy and safety meetings are the best format in determining if the technique is allowed. Some tow owners don’t support exposing their company and trucks.

Owners who don’t approve of this

18 • June 2018 - TOWMAN.COM

practice should ensure it’s clearly written in the company’s policy and procedure manual. Owners who do OK the practice need to understand that by authorizing your personnel to provide stop-and-block protection, vicarious liability says you’re responsible for their on-scene actions.

Will you knowingly allow your drivers to stop-and-block at their own risk, considering potential company liability and/or monetary damages should the tow truck or carrier get struck?

Drivers: If you don’t own the tow truck or carrier, don’t stop and block unless you have the owner’s explicit permission to do so.

This isn’t suggesting towers stop in live traffic lanes to block, which is illegal in most states. As in all scenarios, if a vehicle is situated in live traffic lanes and no law enforcement is on-scene, towers must immediately consider their safety. If it’s too dangerous to initiate service, load or hook up, call your state’s highway patrol

immediately for assistance.

Stop-and-block isn’t a fix-all or replacement for on-scene safety and awareness, but it brings an increased level of roadside protection to exposed tow operators.

Disclaimer This narrative is specific to shoulder incidents only and in states where tow trucks typically don’t have the luxury of red-and-blue emergency lighting. It is not intended as legal advice. American Towman, the author and those named within do not necessarily recommend or endorse the use of stop-and-block in your business.

Towers participating in blocker truck assistance do so at their own risk.

Operations Editor Randall C. Resch is a retired California police officer and veteran tow business owner, manager, consultant and trainer. He writes for TowIndustryWeek.com and American Towman, is a member of the International Towing & Recovery Hall of Fame and recipient of the Dave Jones Leadership Award. Email Randy at rreschran@gmail.com.

Work the non-traffic side–Stay Safe!

AMERICANTOWMAN.COM - June 2018 • 19

Understanding Truck Certification Labels

by Terry Abejuela

F

ederal Motor Vehicle Safety Standards require certification for all vehicles to confirm its proper manufacture according to the National Traffic Safety and Motor Vehicle Act of 1966 as enforced by the National Highway Traffic Safety Administration.

The certification label is a representation by the manufacturer of the cab and chassis that it meets all applicable FMVSS and is a compliant vehicle. Much work goes into the certification process, including compliance, payload and weight-distribution analyses before the labeling stage.

Tow operators often misunderstand these labels. In my training classes, students often respond with Gross Vehicle Weight Ratings when I ask how much a truck weighs. When I ask how they know this number, they

The green certification label is used by an intermediate manufacturer.

20 • June 2018 - TOWMAN.COM

The OEM Incomplete Vehicle certification label for a 2007 Ford F-650.

respond that it is on the label on the doorjamb of the tow truck cab. This label is the certification label required by the FMVSS, but it is the maximum the truck and its axles can weigh.

When purchasing a tow truck, one goes to a towing equipment distributor and discusses what combination of cab and chassis and towing equipment is needed to perform the type of work intended. Once this is decided, the towing equipment distributor purchases an incomplete cab and chassis from a dealership. The cab and chassis manufacturer has completed the truck to the incomplete vehicle stage and installs a certification label for this first stage.

When the towing equipment distributor installs the agreed upon towing equipment, it has in a sense become a manufacturer and is required to install another certification label. Any person who alters a completed vehicle, which has already been

certified in the final stage but has not been sold, is considered a manufacturer and is required to provide certification. Once the vehicle has been certified in the final stage and is sold, licensed and titled, the obligation to provide certification ends.

Tow trucks will normally have two different labels on the truck. One comes from the cab and chassis manufacturer and the other from the towing equipment distributor. Both will normally be affixed to the doorjamb or “B” pillar of the truck. The cab and chassis manufacturer label will be white and include the words “Incomplete Vehicle” and the towing equipment distributor label will normally be yellow.

These labels are required to be permanently affixed in such a manner that it cannot be removed without defacing the label. The label must be affixed to the hinge pillar, door pillar or edge of the door, must be visible

and must not cover any previous stage manufacturer’s labels. (In the case of a trailer, the label must be affixed on the forward half of the left side of the trailer.)

Different stages of manufacturing include the Incomplete Vehicle Stage, Intermediate Stage, Final Stage and Altered Stage. In the manufacturing of a tow truck, only the Incomplete Vehicle and Final Stage labels typically are used.

The Intermediate Stage manufacturer would be a person, other than the incomplete vehicle manufacturer or final stage manufacturer, who performs manufacturing operations on a vehicle manufactured in two or more stages. An example of this would be someone who adds a lift axle or changes the wheelbase of an incomplete vehicle.

The Altered Stage would be a manufacturer that alters a certified vehicle before the first purchase, other than for resale, such as prior to the vehicle being licensed or titled. Alterations

Work the non-traffic side–Stay Safe!

Once the vehicle has been certified in the final stage and is sold, licensed and titled, the obligation to provide certification ends. would include addition, removal or substitution of components. An example of an altered stage would be a manufacturer that adds a snowplow to a truck already completed in a single stage by the OEM. When the towing equipment distributor purchases the incomplete vehicle cab and chassis, the Original Equipment Manufacturer of the cab and chassis is required to provide an

Incomplete Vehicle Document. The only label on the cab and chassis at this point is the OEM white certification label that will include the incomplete vehicle manufacturer name, month and year of manufacture, Gross Vehicle Weight Rating, Gross Axle Weight Rating for each axle in order from front to rear, and the Vehicle Identification Number. Most, if not all, truck labels will include the tire and rim size as well as tire psi. Capacities will be provided in both kilograms and pounds. The label may also include the Gross Combination Weight Rating.

Towing equipment distributors normally comply with the IVD from the OEM and are able to place the yellow certification label, which means the OEM is still responsible for the truck meeting the FMVSS requirements. The yellow label will list the towing equipment manufacturer as the manufacturer completed by and the month and year the manufacturing

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AMERICANTOWMAN.COM - June 2018 • 21

... continued from p. 21

The yellow certification label is used by the final stage manufacturer when the vehicle is completed, in accordance with the Incomplete Vehicle Document provided by the Original Equipment Manufacturer.

22 • June 2018 - TOWMAN.COM

The grey certification label is used by a manufacturer who alters a completed vehicle.

process was completed. It will also include all of the information from the white OEM label.

To operate the vehicle safely, the tow truck operator must not exceed the GVWR, GAWR for the front or rear axles, and GCWR. You will need to know the Gross Vehicle Weight, Gross Axle Weight for the front and rear axles of the tow truck so you can compare this to the GVWR and GAWR to determine your payload capacity. To find the GVW, and GAW of the truck you will need to take it to a commercial scale and have it weighed. Make sure the truck is equipped with all of the equipment that will normally be carried on the truck and full tanks of fuel.

The payload amount you come up with after this process may not be the safe towing capacity for the truck

as you may still exceed the Safe Steering Load or towing equipment ratings. This information is not provided on the truck certification label.

It is a tow operator’s responsibility to operate the truck safely and legally, which means you cannot operate the truck if any of these ratings are exceeded. Operating the tow truck when any of these capacities are exceeded may result in a ticket, premature wear and tear on the equipment, equipment failure, accidents, liability and increased risks on the road.

Before operating any tow truck, you must know what it is capable of doing without overloading any of its equipment.

Field Editor Terry Abejuela has 40-plus years of light-duty towing and recovery experience. He is also a light-duty Level 1 instructor for the California Tow Truck Association.

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AMERICANTOWMAN.COM - June 2018 • 23

Kudos to AT’s Resch On behalf of the California Highway Patrol, and the After the training presentation, Officer New received Orange County Area’s Freeway Service Patrol Program, I positive feedback from the FSP tow operators, managers would like to express my gratitude for and owners. Some of the quoted feedyour Operations Editor, Mr. Randall back included: “That was really great Resch, who provided an excellent ‘I believe that he may training! I’ve never seen all of the training presentation to FSP tow truck guys so enthralled,” and, “You should have prevented one have this guy come every year to prooperators. On Thursday, April 12, 2018, Mr. Resch arrived early to set up vide training for us.” Perhaps the of my tow operators most notable quote of all was, “That and assist Officer Kathlene New, ID 16974, with checking in the FSP operawas really great training. I believe tors for the training day. Mr. Resch from being injured or that he may have prevented one of provided a towing safety presentation my tow operators from being injured hurt in the future.’ and gave each operator an AW Direct or hurt in the future.” As such, please catalog, along with a small toy tow extend our thanks and appreciation truck. The catalog was a useful component of the training, for his time, professionalism and overall contribution to as it identified various types of equipment the tow compa- the training and wellbeing of the Orange County FSP Pronies may use, in addition to safety warnings and safe gram and its tow operators. working load limits. Mr. Resch engaged and held the operators’ attention, as he could relate to their type of —Lt. D.M. Joslin, Commander; work. Mr. Resch’s PowerPoint was interesting, relevant Orange County Communications Center and significant to the FSP operators.

California Highway Patrol-Border Division

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Making a Difference TRAA’s Legislative Advocacy Network on the job

D

by Cynthia Martineau

o you know about the Towing and Recovery Association of America’s exemption petition for the industry regarding Electronic Logging Devices? TRAA and its Legislative Advocacy Network submitted an ELD Exemption Petition to Federal Motor Carrier ’s Safety Administration in December 2017.

As of press time, the petition still is pending, but TRAA is optimistic for a positive outcome given our compelling case. This petition on behalf of all towers is just one example of the work being done by TRAA and the TRAA LAN. The TRAA’s Legislative Advocacy Network was formed in late 2016 to address legislative issues impacting the towing industry. The TRAA LAN can track and develop action plans regarding both state and national legislative initiatives.

The LAN members are towing professionals from across the country.

Each person was vetted for their expertise and experience in order to create a cohesive group that can take action, with the unified goal of bettering our industry.

“As this industry evolves and a new generation is taking the helm, many new ideas and bills are coming at the tow industry,” said John Borowski, VP of AutoReturn. “Now more than ever, an emergency response team is needed to kill the bad bills and to change direction on harmful legislation. Many times, bills are created without any input from the industry and our voice needs to be heard.

“The LAN is the best legislative guard dog for the industry. TRAA and its current leadership created this powerful group, and in a short amount of time has had great success.

There is tremendous strength in unity.”

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In a short time, the LAN already reviewed more than eight different state legislative issues and provided guidance and letters of support in most cases.

Insurance Over the past months, a major focus for the LAN has been the National Council of Insurance Legislators Consumer Protection Towing Model Act. The current model slated for vote in Indiana, if left unchanged, would create a negative and unsafe work environment for towers. TRAA and the TRAA LAN have been educating legislators in other states about the model. Representatives from TRAA and the TRAA LAN were scheduled to meet with NCOIL and Indiana legislators as of press time to voice our safety concerns on behalf of the industry. It is our hope that we can assist them in developing a safer alternative.

“TRAA LAN committee members actively meet and communicate with legislators from the local level all the way to Washington, D.C., to make sure that they are aware of and understand the issues that professional towers deal with which can affect them on a daily basis,” said David N. Greenfeld of Jerr-Dan Corp. “The committee is also very active on the grass-roots level with issues in an effort to allow professional towers to do their jobs in the most efficient and safest manner possible.”

“The TRAA LAN has been able to address towing issues in a timely manner with great results because of the contacts of the committee with elected officials,” said Larry Cernosek of Cernosek Wrecker in Pasadena, Texas.

What’s Next?

The next step for the TRAA LAN is the development of the Advocacy

Collective of Towers. The ACT is a network of towing professionals across the nation that will engage the towing industry in an organized grassroots campaign to contact representatives and senators in their districts on urgent and pending legislative matters.

TRAA is currently looking for politically active, legislative-minded individuals to volunteer for the ACT. Contact the TRAA office at contact@traaonline.com to get involved.

The TRAA LAN and the ACT will work hand-in-hand to help build a better future for the towing industry.

We must work cooperatively—company owners, industry professionals, state associations and business partners—to achieve this goal. We must put our differences aside, reach across state boundaries and stand united.

“Having a network of people throughout the country that can assist and/or provide insight on legislative issues is such a powerful tool,” said Billy Drane of Miller Industries. “With the ever-changing legislative environment that we live in today, having people that are aware and can be proactive when legislative issues arise that either positively, or possibly negatively, impact our industry is a must.”

We encourage the state towing associations and towing professionals to contact their regional LAN representatives when a legislative issue arises. Let us help you. For a complete list of the TRAA LAN members and our ongoing actions, visit traaonline.com/traa-LAN. About the author Cynthia Martineau is the executive director for the Towing and Recovery Association of America Inc. Contact her at 888-392-9300 or contact@traaonline.com.

‘Just’ Off the Road 2017 Donnie Cruse Recovery Award

*The Donnie Cruse Recovery Award is presented by American Towman Magazine and WreckMaster.

co-sponsored by B/A Products and AW Direct.

The customer said their car was “just off the road.” In reality, it was high-centered on the end of a culvert in a drainage ditch more than “just” off the small service road.

by Jimmie Rollins JD’s Wrecker Service; Anson, Texas

O

n the morning of April 12, 2016, a customer called requesting a tow truck and explained that they were traveling down a rural access road and their 2016 Ford Escape slid “just” off the side of the road.

We dispatched the closest car carrier to provide service, but when the carrier arrived on scene the Ford was a bit further off road than “just.”

Apparently the customer was traveling down this rural access road “just” after dark and at some point lost sense where the road ended and the shoulder began. Which means they tried to turn around and backed up into the ditch. (We should find a

28 • June 2018 - TOWMAN.COM

We should find a way to tell our customers that lying doesn’t make the invoice any cheaper. way to tell our customers that lying doesn’t make the invoice any cheaper.)

We performed a scene survey and realized that the front end of the Ford Escape was suspended in the air by a

large culvert while the rear end was resting on the bumper. No tires had traction.

Due to the drainage ditch running alongside the roadway, there was no available access to the lower side. As a result, we had to return to the shop to get the required rigging and switch out the carrier for a 16-ton Jerr-Dan wrecker.

We determined that the vehicle was undamaged mechanically and decided to lift the vehicle up and off the culvert. We installed a web-sling loading bridle and rigged one line to the front end, running it under a block of wood to spread the load on the vehicle.

Continued on p. 30 ...

... continued from p. 28 In order to winch the vehicle backwards, we pulled a second line out above the car and towards the rear. We cross-chained two corner fence posts together to increase anchorability and then attached a snatch block using a shackle. The second line was then run through the snatch block and back to the Escape using another, longer, V-chain attached to the rear of the vehicle.

Once all the rigging was installed and lines were secured, we did one final inspection before engaging the winch.

First we vertically lifted the front of the Escape off the culvert and began slowly engaging the rear line to pull the vehicle backwards. By feathering both controls in and out, we cleared the culvert and lowered the vehicle to the ground.

The final step was to reposition the truck and winch the casualty back onto the road. We started the vehicle, performed a visual inspection and the customer was able to drive it away from the scene.

WreckMaster said this recovery was selected because the recovery team worked efficiently together, communicated effectively and executed the recovery in a professional manner.

30 • June 2018 - TOWMAN.COM

The company utilized nearby fenceposts in the rigging for the problem SUV (above). A carrier was recalled in favor of a 16-ton Jerr-Dan more suited to the job (below).

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AMERICANTOWMAN.COM - June 2018 • 31

Miller Industries ‘Company of the Year’ Miller Industries (millerind.com) has been awarded the prestigious Chattanooga Regional Manufacturers Association, Manufacturers Excellence Award for 2018 Company of the Year.

The CRMA is singularly focused on the support of Tennessee’s manufacturers since 1902. Miller won on the basis of having met tough criteria ranging from manufacturing proficiencies, employee safety, health, training, a high level of commitment to improvement, as well as community involvement.

The company is currently wrapping up a $40-million-plus expansion to its facilities, complete with ecofriendly paint facilities, energy-efficient all-LED lighting, employee training facility, and a state-of-theart welding academy.

“This, along with other commitments to safety and quality manufacturing, engagement with our employees, and being a good steward to our communities, are what helped us achieve this award of excellence,” Miller said in a statement.

WreckMaster Opens Buffalo Training Facility WreckMaster (wreckmaster.com) scheduled the opening of its new Buffalo, New York, training facility in mid-June with its Weeklong and 8/9R training classes.

The eight-day “Weeklong” training course covers material from WreckMaster’s 2/3 Fundamentals, 4/5 Advanced Techniques and 6/7 Heavy Duty Applications courses.

Its Level 8/9R Living the Discipline course is a five-day, intensive program and “pushes the limits of both people and equipment, taking participants from having a specialized toolbox of skills to embodying a way of life,” a release from the company said.

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Eimpound Adds Auto Notices Eimpound.com has added a new feature that uploads paper notices and documents for electronic notification. The no-cost service allows tow companies to electronically identify and notify lien holders and owners across North America. Paper notifications and documents regarding a tow are required by all states and in Canada; now eimpound users can send paper notices and documents to lien holders electronically.

Notifications are sent electronically to the lien holder contact, if it is on file, when the eimpound user uploads attachments. Eimpound said it has more than 85 percent of the lienholders’ vehicles on the road in its lien database of 35-million-plus VINs. Notifications are sent electronically to the eimpound user, when lien holder uploads attachments. An audit trail is available throughout the process in the eimpound account.

Work the non-traffic side–Stay Safe!

AMERICANTOWMAN.COM - June 2018 • 33

AD INDEX To receive free information on products and services June 2018 from our advertisers go to www.TowExtra.com Page#

4 State Trucks (Bawer Tool Boxes) 37 AAA 25 Access Tools 15 Advantage Funding 19 Agero 58 Akins Body & Carrier Sales 70 All Colorado Semi Trailers W 110 Allstate Roadside Services 48 American Safety & Supply 94 American Towman Medal 73 Assoc. of Professional Towers of Ohio M 109 Atlanta Wrecker Sales S 109 Atlantic Emergency Solutions N 107 AT Spirit Ride 44-45 Austin Insurance S 108 AutoReturn 49 AW Direct 92 B/A Products 35 B & Z Sales S 111 Beacon Software 47 Captain of Recovery M S,112 Casanova Towing Equipment W 112 Chase Insurance Agency S 111 Chelsea Division of Parker 54 Chester Point Insurance N 108 Chevron Commercial 56 Condor Products 33 Crouch’s Wrecker Equip. & Sales 55 Custer Products 37 Danco 34 Deep South Wrecker Sales 49 Driveline Buddy S 110 Dual-Tech Wreckers & Carriers 97 Dynamic Towing & Equipment Mfg. 93 Eartec Co. 36 East Penn Truck Equipment 31 eimpound.com 36 Elizabeth Truck Center 19

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Page#

Environmental Chemical Solutions 96 ESTRA Tow Show N 108 Fitzgerald Wrecker Sales 89 Florida Wrecker Sales S 108 G. Stone Commercial 99 GEICO 115 Ginn Carrier & Wrecker Sales 101 Heartland Payment Solutions W 110 Hub International W 108 I Tow In 94 In the Ditch 39 Integrated Vehicle Equipment Finance 95 Intek Truck Eq. Finance & Lease 22 Isuzu Commercial Truck 13 Jerr-Dan Corp.

116 Kenworth of South Florida 87 Landoll Corp.

23 Len Zermenos 79 Lodar USA 38 Lynch Chicago 41 Manufacturer Express 33 Matheny Motors 53 McMahon Truck Center M 107 Matjack Jumbo Safelift 24 Miller Industries 7 New England Truckmaster 96 New England Wrecker Sales N 112 North American BanCard 17 Northeast Wrecker Sales N 111, S 107 Nussbaum Equipment N 112 OMG National 100 Pacific General Insurance Agency M 110 Performance Advantage N 109 Phoenix USA 32 Photo Card Specialists 14 Quest Towing Services 18 Ramsey Winch 5 Recovery Billing 37

Page#

Renew Truck Body N 110 Rick's Truck & Equipment M 110 Road America 40 Roadside Protect 94 Rush Towing Systems W 107 Sanderson Truck Equipment 31 Santander Bank 29 Sea Crest Insurance Agency W 111 Select Truck & Equipment M 111 Smyrna Truck Center S 109 Southern California Tow Equip.

W 109 Specialty Vehicle & Eq. Funding 2 Spill Tackle M 111 Steck Mfg. 38 Swoop 57 TJR Equipment 100 The Will-Burt 14 Towbook Management Software 3 Tow Expo Dallas/Fort Worth 50, 51, 52 Tow Industries W 108 TiwIndustryWeek.com 73 TowMate 32, 95 TowToolz 30 Transfer Flow 23 Truck Body Sales 101 Urgent.ly 93 US Fleet Tracking 21 USAC/MD 97 Utility Trailer Sales S.E.TX W 109 VTS Systems N 110 Warn Industries 79 Weego 99 West End Service N 111 WorldClass Insurance Service M 109, W 112 Worldwide Equipment 27 Worldwide Equipment Sales W 111

Survivor Fund Benefits Increased The board of directors of the International Towing and Recovery Hall of Fame and Museum (towingmuseum.com) approved an increase in the death benefit paid to each approved application from $3,000 per incident to $5,000 per incident. If the deceased was employed by a company who is a member in good standing with the museum, or if the deceased was a member in good standing, the benefit increases to $7,500.

“We are blessed with a healthy financial position provided by the generosity of our industry,” said Jeffrey Godwin, Survivor Fund Committee co-Chairman. “With an eye toward long-term support of the industry, we implemented a formula a few years ago to drive our giving. … The support of the Survivor Fund by our industry has allowed us to make a significant increase to the amount we are able to provide families going forward.”

“It is our hope that all companies across our industry will become members of the museum to preserve our history and to provide this meaningful protection for the families of their employees,” said Lee Roberts, Survivor Fund Committee co-Chairman.

Kalyn Siebert Earns Plant Safety Award Kalyn Siebert (kalynsiebert.com) recently was recognized with the Plant Safety Award from the Truck Trailer Manufacturers Association.

TTMA recognized Kalyn Siebert’s manufacturing facility in Gatesville, Texas, as the Most Improved in the Truck Trailer Division in 2017. The ISO-certified facility spans 260,000-sq.-ft. across 31 acres and has an annual capacity of more than 1,000 units.

“We are honored to receive our first TTMA Plant Safety Award and will continue to focus on improving our safety performance, working toward creating an injury-free workplace,” said Jake Radish, Kalyn Siebert president.

Miller Industries Gives Back to Veterans As part of their WeTow campaign, Miller Industries (millerind.com) donated proceeds totaling more than $10,000 to the DAV-Disabled American Veterans organization.

The DAV is a national non-profit organization that helps disabled veterans gain access to employment, benefits, and healthcare.

Through the sale of custom tow hook bracelets, Miller Industries chose to promote the awareness of six national organizations: Susan G. Komen, DAV-Disabled American Veterans, The Miracle League, Shriners Children’s Hospital, International Towing Recovery Museum & Hall of Fame, and Wall of the Fallen Survivor Fund.

36 • June 2018 - TOWMAN.COM

Vanair Adds Key Personnel Vanair (vanair.com) recently announced several key additions to its workforce.

Jonathan Kokot is the new Director of Service, Warranty and Training and will be responsible for the dayto-day direction, supervision and overall management of the Service, Warranty and Training departments.

Matthew Johnson is the company’s new Midwest Regional Sales Manager, including Canada. He will be responsible for developing and executing strategic plans in the territory to increase sales, recruit new distributors for growing markets and develop sales plans for new distributors and provide follow-up support.

Gabby Gearheart joined Vanair’s Engineering Department to design new products as well as customize existing products for unique customer applications. In addition, she will help create detailed drawings, diagrams, schematics, and instructions to support Production, Technical Writing, Service, and Training Departments.

Trail King, Goldhofer Join Forces Goldhofer (goldhofer.com) and Trail King Industries (trailking.com) are teaming up to promote and support each other’s products in the United States and around the world. Trail King Industries is a trailer manufacturer of open-deck and materials-hauling trailers serving a wide variety of markets for more than 40 years. Founded in 1705, Goldhofer is a manufacturer and distributor of semitrailers and duallane transporter for on-road special transports, off-road modular trailers and self-propelled units for extremely heavy loads.

A joint statement from the companies said that “customers will benefit from an expanded portfolio while continuing to rely on the longterm relationships they’ve trusted year after year. … Together, Gold-

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AMERICANTOWMAN.COM - June 2018 • 37

... continued from p. 37 hofer and Trail King will provide the most comprehensive line of customized hauling solutions and services for every customer.”

“We’re thrilled to now offer our U.S. and Canadian customers a complete range of products for all of their heavy haul needs from the best manufacturers in the world,” aid Joe Kolb, Trail King president.

LoadDocs Moves Paperwork Faster Connected logistics startup LoadDocs (loaddocs.co) is tackling the daily task of completing paperwork on the road. By combining its proprietary system for capturing and transmitting images with smartphone connectivity, LoadDocs enables towers

to send proof of delivery and other essential documents directly from the cab of their trucks back to the office.

“It’s a simple formula,” said LoadDocs COO Brian Belcher. “Speeding up the paper flow will speed up the cash flow.”

With the LoadDocs app, all a driver needs to do is take a picture of a document, assisted by guides on the camera screen to help with framing. LoadDocs’ technology takes care of the rest by automatically cropping, rotating and adjusting image colors to produce an as-good-as-original electronic copy.

LoadDocs is designed to manage a wide range of common industry forms, including: bills of lading, weight certificates, toll receipts and inspection reports. In addition to digitally sending documents, towers can attach photos, retrieve date and time

details, and add location information.

Aside from a mobile scanning option, towing companies have also been able to digitize paper forms and checklists such as DVIR documents.

Expediting invoices is another key function. LoadDocs is designed to capture and store images the driver takes; when it detects a stronger signal, it automatically transmits the documents to the home office.

GPS Insight Wins Service Award GPS Insight (gpsinsight.com), provider of tailored GPS tracking and e-Log solutions for commercial and government fleets, won a Bronze Stevie Award (stevieawards.com) at the 2018 American Business Awards. The winning category was Customer Service Department of the Year in the software category.

This is the sixth award for customer service GPS Insight has won in recent years. The company was also the only telematics company that received an award for customer service this year.

“I am very proud of our customer service teams who work tirelessly to ensure the best possible experience for every customer,” said Jake Stover, operations manager at GPS Insight.

“We are always evolving as an organi-

Continued on p. 40 ...

38 • June 2018 - TOWMAN.COM

... continued from p. 38 zation to continue to meet our customers’ expectations and deliver on this core differentiator in the telematics market.”

Rideshare Guardian Adds Road Service Rideshare Guardian (rideshareguardian.com) recently introduced a service contract and extended warranty for cars that are utilized in the ride-sharing economy (including Uber, Lyft, Juno, Via, etc.)

Rideshare Guardian incorporates roadside assistance with the coverage that covers flat tires, fuel, oil, towing, water delivery, lockouts and battery assistance anywhere, anytime.

“These drivers shouldn’t have to front the repair costs and unforeseen expenses of operating their business through a moving vehicle today,” said Max Zanan, founder/CEO of Rideshare Guardian. “With roadside assistance, transferrable properties, and unlimited mileage perks, this is

40 • June 2018 - TOWMAN.COM

extended warranty coverage that will make driving as a shared driver profitable and secure moving forward. …

Daimler Opens New Parts Center Daimler Trucks North America (daimler.com) recently opened its newest parts distribution center in Grimes, Iowa. The Grimes parts distribution center is situated just west of Des Moines that the company said enables it to provide faster service to customers located in the Midwest.

“Uptime is critical to our customers’ business and having the right part at the right time is essential to achieve a 24hour or less service turn-around time,” said Stefan Kurschner, SVP of Aftermarket for DTNA. “The new facility located in Iowa is fundamental to our ongoing investment in our network.

The facility in Grimes is the third parts distribution center opened by DTNA in two years (Indianapolis, Indiana, and Dallas, Texas), and the ninth in DTNA’s overall supply chain network.

Booster Fuel Delivery Expands Booster (boosterfuels.com), a gas delivery service, recently announced it added fuel delivery and tire care services for fleets in Texas and California.

Booster’s new offering includes regular, premium and diesel on-site fuel delivery direct to fleets. Background-checked, trained and hazmattanker-certified service professionals deliver the fuel.

Booster offers fuel delivery direct to the site of the fleet during day, evening or weekend hours to eliminate fleet downtime.

“We are able to offer peace of mind to our fleet partners by reducing expense, eliminating fuel theft and making sure each day starts with a full tank to optimize operations,” said Tyler Raugh, co-founder of Booster.

Tire care services including pressure check and inflation, tread check and level tracking are also offered to help improve gas mileage and safety.

What If ...

How the Spirit Ride Could Impact the Motoring Public

South Metro Towing and Image Towing in Atlanta, Georgia, joined forces for the Spirit Ride; First Responders hold a moment of silence for their fallen comrades.

by D.J. Harrington

I

’ll explain in a few paragraphs why

I titled this article, “What If ...” It was my distinct pleasure to travel and see live the American Towman Spirit Ride ceremony. After Mike Corbin, the singer and composer, sang the first song, I had to cover my eyes … so no one could tell that I had become emotional over what I had seen and heard.

Traveling crisscross around the country, Mike and his wonderful wife, Ilce, carry “Spirit” (as the ceremonial casket is called.) I went to south Atlanta where South Metro Towing and New Image Towing were the hosts with an attendance of many other towing companies.

Lined up were 38 tow trucks, 42 • June 2018 - TOWMAN.COM

Barrett's Towing in Athens, Georgia, took the relay from Atlanta's South Metro Towing. Police and towmen escort the casket, “Spirit,” onto a carrier after the ceremony.

D.J. Harrington passes the Spirit Baton in Atlanta (left). Athens police pass the baton (right).

two Department of Transportation trucks, a large medical truck and a fire truck. A fire department captain and Morrow Police Chief each addressed the crowd. Lots of sheriffs’ squad cars, two Georgia State Patrol vehicles, and six police motorcycles escorted “Spirit” through the Atlanta noontime traffic all the way from Morrow to Athens.

All I could think about after the ceremony was to wonder how Mike and Ilce orchestrated everything without a flaw. They had the fire department blend in their activity with the police, paramedics and the towers at the same time, so every bite of the activity was coordinated and perfectly synchronized.

If you haven’t seen the ceremony yet, you must go online at ATSpiritRide.com or the Spirit Ride Facebook page to see it.

Work the non-traffic side–Stay Safe!

Personally, overwhelmed by emotion, I am certain others were moved as well. I have attended four funerals of towers who were killed while doing a recovery. In fact, I’ve spoken at two of those funerals.

Now, I’ll reveal why the headline, “What If ...”

What if every person taking drivers education had to see and hear a Spirit Ride ceremony?

What if everyone who is ticketed for not moving over had to pay the fine and watch a Spirit Ride ceremony? During the last line of the ceremony, Mike instructs all the first responders to flank Spirit. Answering Mike’s request, they line up alongside the casket and repeat together, “Slow down, move over; it’s the law.”

What if everyone who has participated in the ceremony wore the patch that says Spirit Ride? By the end of this year, there will have been more than 10,000 tow trucks escorting Spirit around small towns and large cities across America.

What if everyone who gets a DUI is forced to go to DUI school and has to see the ceremony as part of their class instruction?

What if every person in our own families who drives a vehicle took the time to go see the Spirit Ride live or, if not possible to see live, review a video of the ceremony online.

I was in Atlanta for the whole ceremony as well as the next day in Athens, where Barrett Towing was the host (and who also did a great job as host tower).

What if, before I end this article, I tell you one more thing that I observed?

I watched six motorcycle cops pull into the parking lot. At first, it was a shift change for them. Their only duty was to complete this shift and support their chief, who was speaking. Dutifully, they sat, ate breakfast, enjoyed small talk.

From what I recently learned, one officer told his colleagues the heart-warming news that he’s going to hang back at the scene of every accident to make sure all the first responders are cleared from danger before leaving the scene safely.

That officer had no idea that more than 100 first responders are killed every year, and of those 100, about 60 of them are towers doing their job.

One final What If: What if you make sure when the Spirit Ride comes your way that you, your church, your family and your local high school are invited to witness first-hand this wellplanned, well-written and wellorchestrated ceremony? It will truly change your heart, like it did mine.

Spirit Ride exists and continues its mission only through contributions

by Americans like you. To save lives and help keep Mike and Ilce on the road, you can contribute by visiting the website at ATSpiritRide.com.

Thanks for reading. See you next time.

D.J. Harrington is known to many as the "Tow Doctor." A sought-after motivational speaker for many Fortune 500 companies, D.J. has served the towing industry through countless seminars and articles.

AMERICANTOWMAN.COM - June 2018 • 43

AMERICAN TOWMAN

Spirit Ride Schedule through August 8, 2018

GPS Tracking provided by:

Join the Spirit Ride processions.

For the exact site of the ceremony and procession start-point contact the Relay Station.

Relay Stations 06/01/18 06/01/18 06/01/18 06/02/18 06/02/18 06/05/18 06/05/18 06/06/18 06/06/18 06/07/18 06/07/18 06/08/18 06/09/18 06/12/18 06/12/18 06/13/18 06/14/18 06/14/18 06/15/18 06/15/18 06/16/18 06/19/18 06/19/18 06/20/18 06/20/18 06/21/18 06/22/18 06/23/18 06/23/18 06/23/18 07/07/18 07/07/18 07/10/18 07/11/18 07/12/18 07/13/18 07/14/18 07/17/18 07/18/18 07/19/18 07/20/18 07/21/18 07/24/18 07/24/18 07/25/18 07/25/18 07/26/18 07/27/18 07/28/18 07/31/18 08/02/18 08/02/18 08/03/18 08/03/18 08/04/18 08/07/18 08/08/18 08/08/18 08/09/18 08/10/18 08/10/18 08/11/18 08/11/18 08/14/18 08/14/18 08/15/18 08/15/18 08/16/18 08/16/18 08/17/18 08/17/18 08/07/18 08/08/18

10:00 am 02:00 pm 03:00 pm 10:00 am 02:00 pm 10:00 am 02:00 pm 10:00 am 02:00 pm 10:00 am 02:00 pm 10:00 am 11:00 am 10:00 am 02:00 pm 10:00 am 10:00 am 02:00 pm 11:00 am 02:00 pm 10:00 am 10:00 am 02:00 pm 10:00 am 02:00 pm 11:00 am 11:00 am 10:00 am 10:00 am 02:00 pm 09:00 am 01:00 pm 10:00 am 10:00 am 11:00am 10:00 am 10:00 am 10:00 am 10:00 am 10:00 am 10:00 am 10:00 am 10:00 am 02:00 pm 10:00 am 02:00 pm 10:00 am 10:00 am 10:00 am 02:00 pm 10:00 am 02:00 pm 10:00 am 02:00 pm 10:00 am 10:00 am 10:00 am 02:00 pm 10:00 am 10:00 am 12:00 pm 10:00 am 02:00 pm 10:00 am 02:00 pm 10:00 am 12:00 pm 10:00 am 12:00 pm 10:00 am 02:00 pm 10:00 am 10:00 am

Bastrop Austin Austin Atascosa Boerne Llano Temple Grand Prairie Denison Muskogee Alma Tontitown Kansas City Washington Monticello Minneapolis Audubon Perley Sioux Falls Sioux Falls Bellevue Grand Island Kearney North Platte Sterling Heminford Cheyenne Aurora Lafayette Colorado Spring Denver Glenwood Springs Green River Salt Lake City Green River Pocatello Blackfoot Whitehall Great Falls Butte Dilon Twin Falls Boise Nampa Ontario Baker City Baker City Pasco Cle Elum Unknown Longview Vancoyver Portland Salem Roseburg Winston Anderson Red Bluf f Williams Auburn Sacramento West Sacramento Woodland Fairfield Napa Santa Rosa Novato San Rafael Richmond Vallejo Antioch Winston Anderson

TX Jacob Schapansky TX Tasha Mora TX Hiten Bhatpuria TX Luis Chacon TX Paula Hayner TX Michael Steelman TX Matthew Jarma TX Greg Joyner TX Jenn Green OK Nik Morgan AR Tasha Lovelady AR Donald Rogers MI Amy Gresham IA George Moore IA Steve Koob MN Steve Schmit MN Matt Hughes MN Kasey Hegreberg SD Paul Giese SD Jeffrey Day NE Michael Kiekow NE Troy Wells NE Logan Dowhy NE Unknown CO Steve Hernandez NE William Shammel WY Michelle Krening CO Jason Thomas CO Tracy Davison CO Jason Kane CO Shaun Healy CO Unknown UT Michael Silliman UT Ted Sterling WY Sheridan Norberg ID Scott Briley ID Kacey Redmond/Asher MT Ronald Fuller MT Joe Benski MT John Richards MT Brandon & Toree Turney ID Jody Revai ID Lee Bellemare ID T.J Biggers OR Sharon Taylor OR Sharon Taylor OR Justin Merritt WA Dustin Jaeger WA Thomas Willette Unknown WA Gerald Marston WA Butch Stone OR David Reichert OR Mike Akers OR Richard Chitwood OR Gary Provencal CA Sean Perry CA Steve Hill CA Joel Sanders CA Katherine Sasser CA Joseph Krause CA Dayna Devencenzi CA Andie/Javier Altamiro CA Jeff Ramirez CA Gordy Hanner CA Alex Berg CA Marvin Alvarez CA Claudia Bagshaw CA Randy Wilcox CA Rene Shusta CA Craig Baker OR Gary Provencal CA Sean Perry

Texas Pride Towing & Recovery A&A Wrecker and Recovery, LLC Statewide Towing Recvry Rescue Trans Inc Chacon Towing 1 Veterans Towing River City Wrecker Temple Towing, Inc Dave's Hi-Way Wrecker Lone Star Haulin Morgan Towing Alma Auto Service and Sales Donald Rogers Wrecker Service GT Tow Service Moore's BP Amoco, Inc Koob Automotive & Towing Inc Schmit Towing, Inc Bad Boyz Towing K & K Towing Jim and Ron's Service Inc Meier Towing Inc Premier Towing Inc Lone Tree Towing and Recovery Dowhy Towing & Recovery Unknown A & R Towing LLC Baas 24HR Towing LLC Big Al's Towing & Recovery JW Towing USA Towing, LLC Randy's High Country Towing Shaun's Towing S & S Garage & Service Adams Towing Norberg Towing Stans Pro Tows Rack Towing & Recovery Whitehall Body Shop Benski Towing & Recovery Red Wrecker Turney Repair & Towing INC Marky's Super Tow Abyss Towing Crossroads Towing Roadrunner Towing Inc Baker Valley Towing Superior Towing Inc Pinkie Tow LLC Willette's Towing LLC Christian Brother's Pacific Towing Speed's Towing Mike's Towing Joe's Towing and Recovery Kokua Towing LLC All Car and Truck Towing Hill Enterprises Towing Sanders Heavy Towing All American Towing Eagle Towing Inc Mama's Towing Citizens Towing & Impound Jeff Ramirez Towing A & T Towing Cloverdale Tow A&C Towing And Transportation, Inc. Red Hill Towing Olivers Tow Arrowhead Towing Inc Cupertino Towing Kokua Towing LLC All Car and Truck Towing

The Spirit Ride continues through the Western States, the Northwest and California. Go to ATSpiritRide.com for complete schedule.

44 • June 2018 - TOWMAN.COM

Sponsors

Contribute to the Spirit Ride at www.ATSpiritRide.com

Founding Sponsors

double diamond

GPS Tracking provided by:

Anonymous

AMERICAN TOWMAN

Carnaghi Towing & Repair

Work the non-traffic side–Stay Safe!

AMERICANTOWMAN.COM - June 2018 • 45

Getting out of Towing, Part 2

by George Metos

T

ow companies with revenues under $1 million are typically sold to individuals, or momand-pop-type buyers. Towers with revenues between $1 million and $4 million usually sell to experienced towers looking for their second or third facility. Towers with revenues beyond this, many times, are absorbed into regional operators that have networks in a geographical area.

When an owner goes to market to sell the company, being aware of these buying tendencies helps shape the marketing effort.

Strong buyers may have the cash or will have easy access to it. For the rest, offering owner financing can resolve the cash issue. If you decide to go this route, you must be sure to get enough up front to make yourself happy, pay your expenses, then carry back a promissory note from the buyer for the balance. Buyers become borrowers, and must be carefully vetted of course.

During this process, you will need to do a gut check. By now, the asking price has been established, and you may have a better understanding of the remaining steps. Now is when you must fully commit or delay your big deal for another time. It could be time to wander in the forest, speak to your family and partners, and get to a place where you feel good with your decision.

Research If you’re still in the game, it is time to research anything else that might affect the sale. Can a new buyer get the licenses or permits that they want?

They’ll ask if the licenses or permits to run a towing operation are grandfathered with the real estate, conforming or special use. It is vital that you know the answer.

It is tricky, because the operator may be able to continue business as 46 • June 2018 - TOWMAN.COM

usual, but cannot get a permit to expand a building. City planners tend to want to push towing companies out of populated areas, and they do this by way of zoning and permit control. Sellers should also determine in advance how the rotation contract could migrate to the new buyer. Every jurisdiction has its own way.

Once the information is collected, some marketing materials can be developed. Your objective is to create a compelling story as to why someone would pay good money to trade places with you. When a connection is made, the serious buyer will demand information immediately. If it takes too long to supply, or the story is not compelling, the buyer is lost.

Get a Commitment A buyer must be interested in both the real estate and the business in order to proceed (although some buy-

ers have been known to buy a business to move it). Opinions regarding the real estate can be formed once the buyer sees the facility and does some research on value.

Smart sellers make sure that the operation, including the fleet, is in good shape for an inspection. The buyer will envision physical changes to the real estate to fit their model, and the associated costs to make those changes. Either they like that vision and proceed, or they will fade away.

The buyer will examine the business separately from the real estate, wanting to know how you’re currently operating, and how that might be different from their own model.

Maybe they will want to build upon your business, make changes, or they may have entirely different business plans. The prospective buyer will be thinking of this and much more.

Showing them the appropriate

information that helps them with that vision is key. If the information is not believable, or is delivered as a jumble of papers or a piece at a time, you may lose the sale.

The financial information must be provided carefully and professionally.

They’ve signed a confidentiality agreement by now, but it still requires mutual trust to proceed. (There are many buyers who don’t get financial information from me even with a signed confidentiality agreement if I don’t get a good read on their sincerity to buy.)

Sometimes sellers are reluctant to disclose their financial information if the business is not doing well. It usually is better to disclose and count on the buyer’s confidence in their own skills to make the business profitable.

A confident buyer is a good buyer.

Telling a prospective buyer that you do not have financials available sends a very bad signal; your honesty may even come into question. Of course, the deal is then lost.

Now is not the time to be a difficult seller. Have your information laid out

Work the non-traffic side–Stay Safe!

requires some tact and skill. It is very easy at this point to send the potential buyer running away from the deal by being unreasonable or failing to give on issues of little consequence. You do have some negotiating strength, and should be rewarded fairly. After all, the buyer has made a significant move by making you a written offer.

Now is when you must fully commit or delay your big deal for another time. in advance, and anticipate every question that you can. Always give consistent and honest answers and be able to prove the value.

You’ll know that you’re making tangible progress when you receive a term sheet or Letter of Intent that informally lays out the deal. You will want your attorney’s input at this point; don’t sign anything that you might regret. It will usually be nonbinding so that the parties can continue their evaluation before signing final documents.

It is now time to test your negotiating chops. You have a buyer who could potentially be very sincere now, and rejecting any of their deal points

Due Diligence As in buying a house, there is a period of inspection prior to closing.

We call this the due diligence period.

In towing, there are some very important issues to be evaluated during the due diligence process. These are real estate inspections, environmental analysis, demographic and competitive analyses, zoning and permitting, rotation questions, company leadership, financial analysis, etc. This is in addition to your due diligence in confirming that the buyer has the financial strength to close.

There is a tendency for sellers to

Continued on p. 48 ...

AMERICANTOWMAN.COM - June 2018 • 47

... continued from p. 47 get complacent and relax during due diligence. They let down their guard.

They might not believe that they must continue to operate with the same enthusiasm as before, or take on the difficult employee or customer issues, etc. They might figure that they’re selling the business and they can let the buyer handle these issues, so they start their retirement early.

You’ll need to motivate yourself to press onward. Closing deals in this industry inevitably takes longer than expected, and there is always a chance that it will fall through. If you’ve diminished the value of your business, and it does not sell, then you may have a hard time motivating yourself again. Continuing the hard work for the final mile is the best way to make the time pass quickly, while maintaining the value of your business. Don’t let the buyer sense an opportunity to trim the price.

The operators whom I respect the most are the ones who continue to innovate after a term sheet is signed,

48 • June 2018 - TOWMAN.COM

City planners tend to want to push towing companies out of populated areas, and they do this by way of zoning and permit control. even knowing that they might sell soon. They continue to make smart decisions that will drive sales and profit, regardless of whether they end up selling or not. If the deal closes, they may be able to increase the purchase price, or at least have the comfort of knowing that they left the business in great shape for the buyer.

If the deal does not close, then you

can see how this hard working and positive attitude will be to your benefit.

During the due diligence phase, the final purchase agreements are being drawn up by the attorneys. It is a big undertaking to ensure that the real estate and business asset deals are properly described, including any issues pertaining to the environment, employees, customers, equipment, rotation contracts, liabilities, non-competition, tax implications, etc.

So many deals fail in this phase.

This is when an objectionable issue may be discovered, or the buyer gets cold feet. With proper preparation, you will have considered the “gotchas” and are prepared. Turn over the keys at closing and get ready for your next adventure.

About the author George Metos runs GM Consultants Inc., a businessbrokering agency (businessbrokergeorge.com) specializing in representing owners of towing companies and auto salvage facilities. Contact him at 801-953-1003 or georgemetos@aol.com.

Work the non-traffic side–Stay Safe!

AMERICANTOWMAN.COM - June 2018 • 49

Training: Is It Really Necessary?

by Bobby Tuttle

T

he recent passing of Bill Jackson, a true legend in tow operator training, got me thinking about how training has guided and benefited my career in towing. My first formal training class was in a Bill Jackson three-day air cushion class on a snowy day in 1982 in Lubbock, Texas.

With five years as a tow operator under my belt, I believed I knew it all … I could not have been more wrong, and Bill proved that to me.

During his career, Bill wrote several books titled, “We the Professionals.” I believe the title was a challenge to every tow operator to wake up each day looking for safer and more effi-

54 • June 2018 - TOWMAN.COM

cient ways to be professional. With all the challenges to tow operators and owners now, training should be considered a part solution. Pick any serious issue—roadway safety, damage to customers vehicles, insurance premiums, etc.—and then ask how training can have a positive impact on it.

Let’s start with roadway safety.

Redundancy should be key to all levels of towing and recovery, that is to say “exceeding what is necessary or normal,” or “more than is needed, desired, or required” (per the Webster’s definitions). How does this apply to training? When working near moving traffic, we should always do

as much as possible or practical when it comes to roadway safety tactics, as learned in training.

Example 1. What about damage to customer vehicles? Newer vehicles are becoming more complex to tow and recover, therefore more training will be required to handle these vehicles safely and without damage. While many tow companies pay for the sometimes-minor costs internally, larger damage claims, as seen in medium- and heavy-duty scenarios, are often submitted to insurance that will show up on our loss runs and increase premiums.

Continued on p. 56 ...

... continued from p. 54 Example 2. Minor winch-line damage to a vehicle’s lower spoiler or bumper can start at $600 and go up from there. When discussing damage to medium- and heavy-duty vehicles, the sky’s the limit. A damaged bumper may cost $800. A damaged transmission may cost $15,000. Damage to the truck, trailer or cargo during a recovery because of improper rigging could cost tens of thousands or even hundreds of thousands of dollars. Estimating the loss of future revenue from a disgruntled customer maybe impossible to calculate!

Example 3. Insurance premiums for the fleet are a huge part of any towing company’s annual budget.

During a panel discussion with insurance industry representatives at the 2017 American Towman ShowPlaceLas Vegas, we heard common reactions. The claims in the towing industry are too high. When towing industry attendees questioned insurance representatives about what we

56 • June 2018 - TOWMAN.COM

could do as an industry to lower premiums or at least stabilize premiums, the responses were also very common: Provide more operator training, conduct regular company safety meetings and improve vehicle and equipment maintenance.

As the Incident Manager for the San Antonio Police Towing Contract, I see firsthand the positive impact that tow operator training has in the nation’s seventh-largest city. More importantly, I hear positively from the people that are most impacted by these trained tow operators: police officers, firefighters and DOT personnel. The city’s first responders understand the importance of well-trained tow operators. Their safety can be impacted by the amount of time it requires for a tow operator to clear an incident scene. The best protection for all of us working on the roadway is to not be there! That requires trained tow operators performing safe and quick clearance of disabled and wrecked vehicles of all sizes.

Every training provider delivers a

varying point of view, and they all can be useful. From my point of view, the towing industry has never been a one-size-fits-all business. Many times we consider training an unnecessary interruption of our daily operation, but when you consider the cost of a training class vs. the serious issues facing the industry, training is the better option.

No one training class will provide all the training that is required. Most professional trades offer or require some type of continuing education.

Procedures and techniques in the towing industry are constantly updating.

The only way to stay on top of these changes is through continual training and investing in your career and your tow operators.

About the author Bobby Tuttle is the founder of Complete Incident Response Training, cirtoftexas.com. He will be conducting CIRT medium-/heavy-duty training and an insurance seminar during the Tow Expo-Dallas this August 16-18. Register online at towexpointernational.com.

The Most Comprehensive Listing of Towing & Recovery Suppliers

2018 American Towman

Supplier Directory

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1-800 EveryRim-OEM Wheels, Santa Fe Springs, CA, 562-692-0109, Billy 3M Scotchlite, St Paul, MN, 800-328-7098 ext 2.

4 State Trucks, Joplin, MO, 888-875-7787, Bill (See ad on page 37) *A1 Infrared Technologies, East Port, NY, 631-325-5555, Bill AAA Club Alliance, Wilmington, DE, 443-309-1911, Jim AAA Commercial Insurance, Casa Grande, AZ, 520-490-8602 AAA, Heathrow, FL, 800-592-5198, Dawn (See ad on page 25) AASP/PA, Harrisburg, PA, 717-564-8400 x109, Amanda *Able Weldbuilt Industries, Deer Park, NY, 631-643-9700, Chris Access Commercial Capital, Lake Success, NY, 516-444-3621, Edward Access Roadside Assistance, Langley, BC, 866-224-9861, Dan *Access Tools, Miami, FL, 800-323-8324, Sales Department (See ad on page 15) Advantage Funding, Lake Success, NY, 516-280-1375, Krystle (See ad on page 19) Agero, Medford, MA, 781-393-9300, Hilary (See ad on page 58) Air-Weigh, Eugene, OR, 888-459-3444 Akins Body & Carrier Sales, Winder, GA, 866-389-4173, Jeff (See ad on page 69) Alcoa Forged Specialty Wheels, Cleveland, OH, 216-641-4643, Brian All Colorado Semi Trailers, Denver, CO, 303-494-6472, Rob (See ad on page W 110) all-Grip Vehicle Recovery System, Sedalia, CO, 800-748-2651, Bob Alliance of Automotive Service Providers, Harrisburg, PA, 717-564-8400, Ken Allison Transmission, Indianapolis, IN, 800-252-5283 Allstate Roadside Services, South Barrington, IL, 800-582-6626, Jeremy (See ad on page 48) Aluminium Wheels Mfg., Ontario, CA, 855-833-8899, David Alpha Innovations, Las Vegas, NV, 702-576-2371, Alan Amdor, Burlington, Ontario, CAN, 514-554-1084, Bruce American Alliance Drug Testing, Upland, CA, 800-820-9314, Diana *American Eagle Accessories Group, Garner, IA, 800-392-3015, Ivan *American Legacy Firearms, Fort Collins, CO, 877-887-4867, Sales *American Safety & Supply, 6SULQJƓHOG 0$ &KULV (See ad on page 94) American Towman Magazine & Expositions, Warwick, NY, 800-732-3869, Dennie American Towman Standards Authority (ATSA), Warwick, NY, 800-732-3869 American Transportation Insurance Group, Castle Rock, CO, 407-472-9600, Chip American Wrecker Sales, Albany, NY, 800-433-4210, Paul AmeriDeck, Hadley, PA, 888-311-0867, Jack AMSOIL, Warrington, PA, 215-834-8720, Andrly Anchor Graphics, McKinney, TX, 972-422-4300, Sarah *Ari-Herta, Cincinnatti, OH, 800-562-3250, Ashleigh Arizona Prof. Towing & Recovery Association, Phoenix, AZ, 602-863-3373 Arrowhead Automotive Insurance, Overland Park, KS, 913-312-2815, Maria Associated Equipment Corp., St Louis, MO, 800-949-1472, Linda Assoc. of Professional Towers Ohio, Columbus, OH, 866-711-1965 , Joe (See ad on page M 109) Astralease Assoc., Hauppauge, NY, 800-390-5251, Michael Atlanta Wrecker Sales, Chesnee, SC, 888-432-0097, Martin (See ad on page S 109) Atlantic Emergency Solutions, Manassas, VA, 800-442-9700, Marcus (See ad on page N 107) $WRPLF /(' 6PLWKƓHOG 5, .\OH Austin Hunds Motors, Arab, AL, 256-586-8161, Greg Austin Insurance, Paducah, KY, 270-444-6818, Rob (See ad on page S 108) Work the non-traffic side–Stay Safe!

Auto Data Direct, Tallahassee, FL, 850-877-8804, Brittany Auto Equipment, Statesville, NC, 800-737-4116, Dick Auto Salvage & Parts Co., Hagerstown, MD, 301-733-6696, Sales Auto Shop Solutions, Apex, NC, 919-342-6024 ext.102, Margaret Automobile Club of Southern California, Costa Mesa, CA, 714-885-1333, Rob Automotive Equipment Co., North Ridgeville, OH, 440-327-3131, Sales Automotive Industrial Solutions (A.I.S.), Conyers, GA, 770-760-8779, Lisa Automotive Training Institue (ATI), Omaha, NE, 301-575-9102, Jim AutoReturn, San Franciso, CA, 413-575-9333, John (See ad on page 49) AW Direct, Madison, WI, 800-234-3194, Michele (See ad on page 92)

‌B

*B/A Products, Columbia, MD, 800-327-3301, Ken (See ad on page 35) *B & B Industries, Elkhart, IN, 219-262-8551, Bill B & Z Sales, Brandon, MS, 601-825-1900, Mike (See ad on page S 111) Base Engineering, Saint John, Canada, 800-924-1010 *Bad Dog Tools, Bristol, RI, 800-252-1330, Ann *Bailey’s Towing Accessories, Wake Forest, NC, 919-562-2984, Susan Battelini Wrecker Sales, Landisville, NJ, 856-697-9595, Anthony Beacon Funding Corp., Northbrook, IL, 800-866-6396, Toby *Beacon Software, Brecksville, OH, 866-437-6653, Todd (See ad on page 47) %HLMLQJ :RUOGERVRQ ,QWĹ?O %XVLQHVV ([K &R %HLMLQJ &KLQD b $OLFH *Best Tools, Gravette, AR, 479-427-9370, Jan Big Virginia Auction, Blust Sales and Service, Cincinnati, OH, 513-385-6050, Gary BOAT U.S., Alexandria, VA, 800-888-4869, Jerry *Boniface Engineering, Norfolk, England, 011-44-1842-754232, Michael Bressler’s, Morgantown, PA, 610-286-6013, Morgan Brute Technologies, Escanaba, MI, 906-786-0585, Christina BTR Training & Consulting (Big Truck Rescue), Baldwinsville, NY, 716-479-4702, Howard Budget GPS, Chattanooga, TN, 866-799-0261, Jeff *Bulldog Towing Products Co., Geneva, IL, 630-301-0553, Don *Burgess Ent., Concord, NC, 704-795-9839, Bonnie

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C3LS, Boca Raton, FL, 56-995-9004, Chris Caino Associates, Weymouth, MA, 781-337-5575, David California Tow Truck Association (CTTA), Sacramento,CA, 916-617-2882, Eric Canadian Towing Equipment, Ayr, ON, CAN., 519-622-5522, Harold Capital One Services, Richmond, VA, 804-284-1000, Matthew CapX Funding, Alamo, CA, 925-837-2279, Dan Car-Part.com, Fort Wright, KY, 859-344-1295, Roger Casanova Towing Equipment, Compton, CA, 800-476-8802, Victor (See ad on page W 112) Centerpointe Insurance Services, Camarillo, CA, 800-451-8766, ext.107, Robert *Century, Ooltewah, TN, 800-292-0330, Kipp Channel Islands Leasing & Loan, Ojai, CA, 800-879-9987, Vincent Chase Insurance Agency, Plantation, FL, 800-940-4301, Rick (See ad on page S 111) *Chelsea Products Div. of Parker, Olive Branch, MS, 662-895-1011, Jeff (See ad on page 54) Chesapeake Automotive Equipment, Chesapeake, MO, 800-604-9653, Pat Chester Point Programs, Chester, NJ, 908-428-4285, Steve (See ad on page N 108) Chevrolet, Warren, MI, 800-TO-CHEVY *Chevron, Mercer, PA, 800-886-6400

AMERICANTOWMAN.COM - June 2018 • 59

AMERICAN TOWMAN DIRECTORY …E *Chevron Commercial, Highland, IL, 800-443-5778, Bill

(See ad on page 56) Chevron West, Rancho Cordova, CA, 800-869-8757, Jim Christopher’s Emergency Equipment, Chelmsford, MA, 978-452-7433, Chris *Chrysler Group Fleet, Auburn Hills, MI, 800-999-Fleet, Denise Clean Diesel Specialists, Anaheim, CA, 714-461-9834, April Clean Seal, South Bend, IN, 574-299-1888, Mitch Collins MFG., Corp., Jacksonville, OR, 800-332-9220, Curtis Collision Management USA, Cypress, TX, 281-373-3072, Nigel ComeUp USA, Clackamas, OR, 503-783-6142, Rod Commercial Best Insurance Services, Burbank, CA, 818-841-4111, Ali *Computer & Comm. Science, Stratford, NJ, 800-379-1865, William Concorde Communications, Los Angeles, CA, 310-854-4411, Sylviane *Condor Products, Cortland, IL, 815-754-7418, Teffy (See ad on page 33) &RSDUW $XWR $XFWLRQV )DLUƓHOG &$ -HII *Covercraft Industries, Pauls Valley, OK, 405-238-9651, Jeff CRASHFILM, Plano, TX, 972-516-0002, Richard Crawford Truck Sales, Lancaster, MA, 800-427-7404, John Crouch’s Wrecker & Equip. Sales of FL, Orlando, FL, 407-628-4160, Scott Crouch’s Wrecker & Equip. Sales, Kingston Spngs, TN, 800-628-5212, David (See ad on page 55) *CTech Mfg., Weston, WI, 315-355-8842, D. Cowan CTTA, Sacramento, CA, 916-617-2882 ext.114, Eric Cummins, Columbus, IN, 800-DIESELS Cummins Power Systems, Bristol, PA, 215-785-6005, E. Riley *Custer Products, North Canton, OH, 800-490-3158, Andy (See ad on page 37) Custom Radio Corp., Fort Wayne, IN, 800-659-8093, Sales CW Mill Equipment Co., Sabetha, KS, 785-284-3454, John

…D

*Dakota Mfg./Trail-Eze, Mitchell, SD, 800-232-5682, Jeff *Dalton Bearing & Hydraulic, Blaine, TN, 888-898-5031, Don *Dan-Am/Sata, Spring Valley, MN, 800-533-8016, K.Huse *Danco Products, Greencastle, PA, 800-453-2626, Allen (See ad on page 34) *Dangelo’s Custom Built, Kane, PA, 800-540-515, Derrick Daniel’s Wrecker Sales, Nesconset, NY, 631-361-3542, Dan Danzi Bros., Selbyville, DE, 302-436-2000, R. Danzi *Datow Software, Long Beach, CA, 800-866-8086, Pam Deep South Wrecker Sales, Loganville, GA, 877-711-4338, Chris (See ad on page 49) DerManouel Insur. Grp. A Hub Company, Fresno, CA, 559-447-4600 ext. 326, Ron *Detroit Wrecker Sales, Detroit, MI., 313-835-8700, Mike *DewEze Mfg. Co., Harper, KS, 800-835-1042, Dennis DFW Truck, Canton, TX, 972-278-0066, Kelly DK2 Warrior Winches, Burlington, Ontario, 905-335-2152 Ext. 702, Graham *Dicke Safety Products, Downers Grove, IL, 630-969-0050, Todd *Dieselsite, Homosassa, FL, 888-414-3457, Dan Digital Ally Safety & Video Systems, Lenexa, KS, 913-814-7774, T. Phelpr Dirt Cheap Wrecker, St. Charles, MO, 636-255-3001, Russ Discovery Bay Insurance, Discovery Bay, CA, 925-516-4700, Glen 'LYHUVLƓHG 3URGXFWV 0IJ -DFNVRQYLOOH )/ 'DQLHO *Dodge Truck, Auburn Hills, MI, 248-576-1731, M. Seguin Dom’s Protective Film, Mountainside, NJ, 908-313-8630, Dom DomTex Marketing,Toronto, Ont, 416-821-1521, Sales Don Jackson Commercial & Fleet Sales, Atlanta, GA, 678-961-2940, Rodney DOT Tie Down, Easley, SC, 800-459-4798, Willie Double M Productions, Stroudsburg, PA, 570-476-9373, Mike *DP Winch, Jenks, OK, 918-298-8300, Jeremy *Driveline Buddy, Stockton, CA, 209-401-0069, Kim (See ad on page S 110) *Dual-Tech, Bean Station, TN, 865-767-3456, Joanne (See ad on page 97) *Dynamic Towing Equipment & Mfg., Norfolk, VA, 800-831-9299, Anthony (See ad on page 93)

60 • June 2018 - TOWMAN.COM

* = Manufacturer

Eakins Equipment Co., Philadelphia, PA, 800-869-2857 *Eartec Co., Narragansett, RI, 800-399-5994, John (See ad on page 36) East Coast Truck & Trailer Sales, Portsmouth, VA, 757-465-2200, Tim *East Penn Truck Equip., Bethlehem/Mercer, PA, 610-694-9234, 724-342-1800, John (See ad on page 31) Eastern Wrecker Sales, Clayton, NC, 919-553-4038 Mike *Eaton Transmissions, Galesburg, MI, 269-342-3533, Tony *ECCO, Boise, ID, 800-635-5900, Mike eComply, Round Rock, TX, 512-244-3631, Michael ECM Performance, Fort Lauderdale, FL, 954-748-1840, Jim Edinburg Truck Sales, Edinburg, VA, 540-984-9418, Matt Effective Web Solutions, Washougal, WA, 888-400-4002, Deborah eimpound.com, Las Vegas, NV, 678-230-2796, John (See ad on page 36) Elizabeth Truck Center, Elizabeth, NJ, 908-355-8800, Jim (See ad on page 19) Employee Leasing Marketplace, Boca Raton, FL, 866-392-5501, M. Speizman Employer’s Guardian, Rancho Cordova, CA, 916-635-2543, John *Environmental Chemical Solutions, Gig Harbor, WV, 253-263-8040, Ed (See ad on page 96) Epplers Truck Sales, Firebaugh, GA, 800-800-7997, R. Ormonde (TXLSPHQW 6DOHV 6HUYLFH %ORRPƓHOG 1- 'DQ ESTRA Tow Show, Hampton Bays, NY, 888-853-7872, Melissa (See ad on page N 108) Evolution Insurance Brokers , Chicago, IL, 877-678-7342 *Excel Sportswear, Trafford, PA, 800-697-8882, Steve Expo Enterprise, Las Vegas, NV, 303-847-9540, Kate *Eye3Data, Madison, OH, 513-770-0550, Amin

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Fabco Power, Chester, NY, 845-469-9151, Sue Fabick Power Systems, Fenton, MO, 636-349-5500, J. Huley Fallsway Equipment Co., Akron, OH, 800-458-7941, J. S. Rainey Farmers Insurance / Khasim Insurance, Escondido, CA, 760-781-1555, Richard FCA Fleet / RAM Trucks, Clawson, MI, 248-288-9700, Kimberly *FCAR Tech USA, Baltimore, MD, 443-380-0088, Elbert Chen *Federal Signal, University Park, IL, 708-534-3400, Jennifer *Felling Trailers, Sauk Centre, MN, 800-245-2809, Sales Ferguson Corp., Baltimore, MD, 410-467-8980, Andrew Find Truck Service, Schaumburg, IL, 847-586-9110, Amer Finex Group, San Jose, CA, 877-443-4639, Paul *Firestone Ind. Products Co., Carmel, IN, 317-818-8600 Fitzgerald Wrecker Sales, Crossville, TN, 888-589-9773, Gene (See ad on page 89) Five Star Registration, Canyon Country, CA, 661-255-0264, Nanci Fleet Complete, Atlanta, GA, 615-457-0020, Tim FleetDown.Net, Anniston, AL, 256-241-9280, Jeff FleetNet America, Cherryville, NC, 800-438-8961 x532, Don Fleet Sales West, Sherwood, OR, 800-724-8766, Jim Flitz International, Waterford, WI, 262-534-5898, Kathi *FlowStop, Denver, NC, 877-356-9767, Perry Florida Wrecker Sales, Tampa, FL, 813-626-2144, Ryan (See ad on page S 108) Force America, Burnsville, MN, 864-895-2965, Mike *Ford Commercial Vehicles, Dearborn, MI, 313-322-3000, Kevin *Ford Motor Company, Dearborn, MI, 800-343-5338 Free State Nam Knights, Gaithersburg, MD, 301-252-4812, Vic Fred Beans Ford of West Chester, West Chester, PA 610-696-4700, Sam *Freightliner Trucks, Fort Mill, SC, 803-578-3263, Michael Frontier Truck Parts, Grand Rapids, MI, 866-241-2110, Sales Futura Trailers, Auckland, New Zealand, 432-258-6940, USA, Glen Future Wrecker Sales, Amsterdam, NY, 518-842-2988

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G & K Services, Minnetonka, MN, 800-GK-CARES, Sales

AMERICAN TOWMAN DIRECTORY G. Stone Commercial, Middlebury, VT, 802-388-9599, Andy Doaner (See ad on page 99) *Gaither Tool Co., Jacksonville, IL, 217-245-0545, Larry Gantt Insurance Agency, Farmville, VA, 934-392-7200, Don GAP Recovery Sales & Service, Windber, PA, 814-467-4596, Jim Jr., Jeff *Garwood/Feller, St. Mary’s, GA, 912-882-4151, Sandy GE Capital Fleet Services, Eden Prairie, MN, 800-933-8473, P. Dvorak, J. Devoe GEICO, Macon, GA, 800-841-9160 x2036, x1860, Kay (See ad on page 115) *General Motors Corp., Detroit, MI, 800-353-3867 Ginn Carrier & Wrecker Sales, Covington, GA, 888-979-5034, P. Miller (See ad on page 101) Global Gadgets, Las Vegas, NV, 702-576-8766, Moses Globe Trailers, Bradenton, FL, 941-753-2199, Don Globo-sa-Inc, Las Vegas, NV, 310-999-1809, Shay *GM Consultants, Salt Lake City, UT, 801-440-3176, George Golden West Tow Equipment, Fullerton, CA 310-764-0900, Jim *Goodall Mfg., Eden Prairie, MN, 952-941-6666, S. Anderson, J. Stear *Goodyear Tire & Rubber Company, Akron, OH, 330-796-2121 Goodyear Wrecker Sales, Enterprise, AL, 334-347-3297, K. Goodyear Got Tow Truck Parts.com, Phoenix, AZ, 602-431-2227, Dave GPS Pro, Las Vegas, NV, 888-404-5910, S. McFarland Gray’s Vehicle Clinic, Bellefonte, PA, 800-355-7102, S. Gray *Grote Industries, Madison, IN, 812-273-1296, Ron GSI Insurance, Waukesha, WI, 800-732-3869, Skip Gulf Atlantic Supply, Burmingham, AL, 888-662-1716, Glenn *Gunnebo Industries., Tulsa, OK, 800-331-5460, Sales

* = Manufacturer

Intek Truck & Equipment Leasing, Roseland, NJ, 973-403-7788, Adam (See ad on page 22) *International Marketing, Chambersburg, PA, 717-264-5819 Int’l Towing & Recovery Hall of Fame, Chattanooga, TN, 432-267-3132 *International Truck & Engine Corp., Warrenville, IL, 800-448-7825 *International Wreckers, Indianapolis, IN, 800-827-3755, John Jr. ISC Coverage, West Palm Beach, FL, 888-457-5618, Rob IST Solution, Palmdale, CA, 661-857-0254, Fred *Isuzu Commercial Trucks of America, Anaheim, CA, 714-935-9300, Brian (See ad on page 13)

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-DFREV 9HKLFOH 6\VWHPV %ORRPÆ“HOG &7 0DULD *Jerr-Dan Corporation, Hagerstown, MD, 800-926-9666, Jeff (See ad on page 116) *Jiffy Jump, Eastport, NY, 631-325-5555, Bill Johnson Truck Center, Landover, MO, 301-832-9100, Paul

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…H

*Kalyn-Siebert, Gatesville, TX, 254-865-7235, Wes *Kaper II, Kelso, WA, 800-336-2011, ext. 206, Donald KBK Insurance Group, Hanrahan, LA, 800-229-5927, Ken *Keen Utility, Milwaukee, WI, 866-676-KEEN (5336) , Lauren Kenworth of South Florida, Ft. Pierce, FL, 877-564-9752, Todd (See ad on page 87) *Kenworth Truck Co., Kirkland, WA, 425-828-5000, Ryan Breezee Keris Industries, Bethpage, NY, 516-931-3535 *Kickass Work Wipes, Milwaukee, WI, 888-765-3691, Tom *Kilar Manufacturing, Hubbard, OH, 330-534-8961, Tom

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L & T Services, Rockford, IL, 815-397-6260 *Lanair Waste Oil Heaters, Janesville, WI, 800-753-1601, Sales Dept. *Landoll Corporation, Marysville, KS, 785-562-5381, Jim (See ad on page 23) LDC Insurance Services, Chandler, AZ, 480-988-1768, Leah LED Lights, Rockledge, FL, 321-690-2462, Christina Len Zermenos, Dalton, OH, 330-323-5165, Len (See ad on page 79) Lien Enforcement, San Jose, CA, 877-757-229, Keith *Lift and Tow, Orrstown, PA, 866-494-6500, Eugene Lift Marketing Group, Asheville, NC, 888-834-1123, Dennis *LiveView GPS, Valencia, CA, 661-294-6805, George Localis, Las vegsa, NV, 702-530-3644, Owen Lockmasters, Nicholasville, KY, 800-654-0637, Steve *Lodar USA, Henrietta, TX, 888-685-6327, Wade (See ad on page 38) Lube-A-Boom, Indianapolis, IN, 317-578-3961, Jo Lubnau Gonzalez Insurance Agency, Irvine, CA, 714-263-2573, Rob Lucky’s Trailer Sales, South Royalton, VT, 800-877-5854, Jeff *Lujan USA, Camillus, NY, 315-468-4140, Sales *Lynch Chicago, Bridgeview, IL, 708-233-1112, Michael (See ad on page 41) Lynch Towing & Recovery Equipment, Waterford, WI, 262-514-4000, Michael

H.A.R / West Valley Wrecker Sales, Reseda, CA, 818-705-5625, Mike Hale Trailer Brake & Wheel, Voorhees, NJ, 800-232-6535, Bill Hamman Engineering, Newbern, TN, 731-627-2231, Kevin Hanks Insurance Group, Corsicana, TX, 903-872-6661, Sales Health Insurance Specialist, Richardson, TX, 214-348-8016, Bernie Heartland Payment Solutions, Sonora, CA, 209-743-0451, Don (See ad on page W 110) Hella, Peachtree City, GA, 770-601-7500 Hendrickson Aux. Axle Syst., Hebron, OH, 740-929-5600 Hendrickson Trailer Susp., Canton, OH, 330-456-7288 *Hide-A-Lift, Doon, IA, 800-634-9340, Roy +LQR 7UXFNV 86$ %ORRPƓHOG +LOOV 0, Hino of Central Texas, Bryan, TX, 979-778-0700, A. Wethington, G. McMahon Honk Technologies, Los Angeles, CA, 800-979-3162, Katherine Hooks Towing & Equipment, Wynne, AR, 870-238-4148, Butch Holly’s Towing Dispatch, Farmington, CT, 800-730-3909, Kathleen *Holmes, Ooltewah, TN, 800-292-0330, Kip Honk Technologies, Los Angeles, CA, (800) 979-3162, Katherine Hot Shot’s Secret, Mount Gilead, OH, 800-341-6516, Mike House of Wreckers, San Carlos, CA, 800-594-0005, Galvin Hub International, San Antonio, TX, 800-369-9010, Leslie (See ad on page W 108) *Hy-Tech Recovery Eq., Ft. Worth, TX, 800-969-8246, Tom *I TOW IN, Bellevue, KY, 800-979-8697, Rodney (See ad on page 94) ICW Grp. Ins. Cos./Auto Comp Ins., Woodland Hills, CA, 800-877-1111, Stacey Idaho Wrecker Sales, Mountain Home, ID, 208-587-2888, Marty iiX Employment Screening Services, Bryan, TX, 800-683-8553 iFleet GPS, North Hollywood, CA, 888-767-8471, Sales IGTC, Ind. Garage & Towing Contractors, Buffalo, NY, 888-222-1678, Melody *In The Ditch Towing Products, Mountain Home, ID, 888-993-4824, Wendy (See ad on page 39) INA Towing Network, Florence, KY, 704-873-4338, Gaynell Indiana Truck Sales & Service, Indianapolis, IN, 317-787-0200 *InterMotive Vehicle Controls, Auburn, CA, 530-823-1248, Marc Insta-Chain, Springville, UT, 801-489-9000, S. Urie, John Insurance Auto Auctions, Westchester, IL, 262-325-1701 Integrated Vehicle Equip. Leasing, Melville, NY, 800-551-4854, Mitchell (See ad on page 95) Work the non-traffic side–Stay Safe!

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Mack Truck & Services, Summer, IL, 708-594-5151 *Magna Tech, Chanute, KS, 620-431-3490 Magnolia Wrecker Sales, Brandon, MS, 601-825-6400, Sales *Manufacturer Express, Wood-Ridge, NJ, 201-754-1010, Anthony (See ad on page 33) MarkingPenDepot, Maurrieta, CA, 888-396-3848, Larry *Marlow Ropes, Plymouth, MA, 508- 830 0444, Travis Martens Johnson Insurance, Rockville, MD, 301-231-5447 x230, Christian Maryland Carrier & Wecker Sales, Baltimore, MD, 800-TOW-GEAR, Danny Massage Corner, Silver Spring, MD, 301-424-5900, Donna Matheny Motor Truck Co., Woodbridge, VA, 855-494-4353, Jeff (See ad on page 53) *Matjack Jumbo SafeLift, Indianapolis, IN, 317-359-3078, John Jr. (See ad on page 24)

AMERICANTOWMAN.COM - June 2018 • 61

AMERICAN TOWMAN DIRECTORY Matthews Garage, Cartersville, GA, 770-382-0900, Jeremy 0D\Å´RZHU 3XEOLVKLQJ &UDQVWRQ 5, 3DXO McCandless International Trucks, North Las Vegas, NV, 702-633-7181, Matt McMahon Truck Centers, Columbus, OH, 614-252-3111, Paul (See ad on page M 107) Merchant Capital Solutions, New York, NY 917-338-7644, Merchant Payment Services, Dayton, OH, 800-454-3158 x303 MercurySend.com, Wilmington, DE, 347-791-6542, Adam *Metro Tow Trucks, Ottawa, ONT, 866-924-1675, Nicholas Metropolitan Transportation Comm., San Francisco, CA, 415-778-5233, Giovanni Meyer Truck Center, Olathe, KS, 913-764-2000, Randy *Microtronics, Lola, KS, 620-365-8264, Steve Midwest Keyless, Spring Grove, IL, 815-675-3744, Fidel *Mile Marker, Pompano Beach, FL, 954-782-0604 *Miller Industries, Ooltewah, TN, 800-292-0330, Kipp (See ad on page 7) Millner-Haufen Tool Co., Nashville, TN, 888-365-3301, Garren Minnesota Professional Towing Assoc., Little Canada, MN, 651-487-1983 *Minute Man Wheel Lifts., Jenison, MI, 877-593-6959, Quinn Mission Valley Truck Center, San Jose, CA, 408-933-2395 *Miti Manufacturing, Delta, CO, 970-243-9500, Charles *Mitsubishi Fuso, Logan Township, NJ, 877-829-3876, Sales Mobile Battery Solutions, Concord, CA, 844-627-3279, Mark *Mobile Control Systems, Covington, GA, 678-625-9161, Bob *Mobile Create USA, Santa Ana, CA, 323-485-4701, Raymond Mobile Relay Associates, Paramount, CA, 800-822-3500, J. Peters Mobile Video Computing Solutions, Troy, MI, 858-401-0215, Evan *Mohawk Lifts, Amersterdam, NY, 800-833-2006 Montgomery Sales, Montgomery City, MO, 573-564-2489 Motor Guardian Cam, Arlington Heights, IL, Steve Motorcycle Towing Services, Denver, IA, 800-999-7064, Jeff MPH Industries, Owensboro, KY, 270-685-6302 Mr. Key Tags, Alberta, Canada, 902-222-7322, Gerry *Muncie Power Products, Muncie, IN, 800-367-7867 Murphy Bank, Fresno, CA, 559-225-0318, Rob Mytee Product, Aurora, OH, 888-705-8277, Prab

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NAPA-AAA, Heathrow, FL, 800-LET NAPA National Automobile Club, Foster City, CA (650-294-7015, Garry Nation Safe Drivers, Boca Raton, FL, 888-362-7805, Patrick NationWide Towing & Recovery Group, Nixa, MO, 417-380-4088, Tim National Towing & Recovery Assoc., Granby, MA, 413-467-2006, Bill 1DWLRQDO 7UDIƓF 6LJQV &OHDUZDWHU )/ .HYLQ New England Truckmaster, North Haven, CT, 800-481-0501, Chris (See ad on page 96) New England Wrecker Sales, Exeter, NH, 603-658-7171, Michael (See ad on page N 112) *Next Generation Tool Co., Middleburg, FL, 800-874-5625, Kathy *Nissan Diesel America, Irving, TX, 972-756-5548, D. Trussell, L. Bryant Nite Beam, Kalamazoo, MI, 248-705-8784, Mike Nitro Motor Sports Wellsboro, PA, 855-278-0469, L.arry North American BanCard, New York, NY, 866-481-4604, Brian (See ad on page 17) North East Enterprises, North East, MD, 410-287-5277, Penny Northeast Wrecker Sales, Albany, NY, 518-573-8232, Paul (See ad on pages N 111, S 107) Northern Truck Equipment, Corp., Sioux Falls, SD, 605-543-5206 Novawinch Hydraulic & Electric Winches, Waterford, WI, 262-370-8637, P. Chiello *NRC Industries, Abbotsford, QE, Canada, 450-379-5796, Stephan Null’s Sales & Service, Cochranville, PA, 610-235-6657, Latta *Nunzi’s Advertising, Scranton, PA, 570-504-5757, Nunzi Nussbaum Equipment, Columbia, PA, 717-684-0189, Barry (See ad on page N 112) Nussbaum’s Sales Corp., Hasbrouck Heights, NJ, 800-922-1122, Jack 1;*(1 3D\PHQW 6HUYLFHV :KLWHƓVK 07 5LFKDUG

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O.T.R.A. Roadside Services, Cleburne, TX, 817-993-0727, James

62 • June 2018 - TOWMAN.COM

* = Manufacturer

*Oasis, Laguna Hills, CA, 949-768-4311, Dan O’Hare Truck Service, Northlake, IL, 847-455-7750, Patrick *Olson & Company, Suffern, NY, 845-357-0829, Wayne Omadi, Provo, UT, 801-836-2292, Scott Omega Comp HR, Sacramento, CA, 888-540-0752, Denny OMG National, Plantation, FL, 800-789-4619, Jesse (See ad on page 100) *One Form, Miami, FL, 800-272-2712, Bruce OnlineParkingPass.com, Derwood, MD, 301-685-6200, Rick OnScene Solutions, Brunswick, OH, 519-679-0045, Sales *Onspot of North America, Stratford, CT, 203-377-0777, Sales OPS, Carey, OH, 419-396-4041, Dan Orange County Transportation Authority, Orange, CA, 714-560-5425, Patrick *OTC/SPX, Owatonna, MN, 800-533-6127

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Pacbrake Co., Surrey, BC, Canada, 800-663-0096, Sales 3DFLƓF *HQHUDO ,QVXUDQFH, Westmont, IL, 800-888-0545, Pat (See ad on page M 110) 3DOƓQJHU 1RUWK $PHULFD 1LDJDUD )DOOV 21 &DQDGD *Paratech, Frankfort, IL, 800-435-9358, Peter Pardo’s Sales & Service, Richmond, IN, 765-966-2669, Paul PDSI, Professional Dispatch Services, Sherwood, OR, 503-849-9385, David PDV Wireless, Woodland Park, NJ, 973-337-1995, Charlene PDQ Performance Warehouse, Sanford, FL, 407-321-5644, A. Nikolic Penske Truck Leasing Service, Redding, PA, 844-780-9996, Steve *Penny Pockets, Swansea, MA, 508-679-5536, Larry *Performance Advantage Company, Lancaster, NY, 877-741-9206, Rick (See ad on page N 109) Permco Hydraulics, Streetsboro, OH, 330-626-2801, Bob *Peterbilt, Denton, TX, 817-591-4000 *Peterson Mfg. Co., Grandview, MO, 816-765-2000 *Phoenix USA, Inc, Cookeville, TN, 931-526-6125, Sales (See ad on page 32) *Photo Card Specialists, Eau Claire, WI, 715-839-9102, Linda (See ad on page 14) *Pierce Sales, Henrietta, TX, 940-538-5643, Sales Pillow Protection Corp., Edmonton, Alberta, Canada, 780-908-6560, Allan Pinnacle/Coach-Net, Hickory Creek, TX, 800-285-4977 #3, Rod Planet Halo, San Carlos, CA, 650-832-1057, Ted Pop - A - Lock, Lafayette, LA, 337-233-6211 x 230, Angel Portable Storage Management, Columbia, SC, 803-553-0002, Jeff *Powerhouse Industries, Eastport, NY, 631-325-5555, Bill *PowerBilt Wreckers, St. Claire, MO, 636-629-7311, Mark *PowerUp Products, Sparks, NV, 800-769-3749, Gary *PPG Industries, Strongsville, OH, 440-572-2800 Precise Financial Solutions, Baltimore, MD, 443-352-3652 *Preco, Boise, ID, 208-323-1010 *Premier Global Sales, Russellton, PA, 800-394-9276, Prime Industries, Virginia Beach, VA, 757-631-8899 *PRO-LOK®, Orange, CA, 757-631-8899, Professional Wrecker Oper. of Fl., Orlando, FL, 407-296-3316, Mike Progressive Comm. Auto Insur., Highland Hgts., OH, 888-806-9598, Melissa *Pro-Vision Video Systems, Byron Center, MI, 800-576-1126, Sam Purpose Wrecker Sales, Wentzville, MO, 636-639-9700, Tyler Public Vehicle Safety Equipment, Owensboro, KY, 270-685-6302, Red

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Q&A Insurance Marketing, Danville, CA, 925-743-4008, Caryn QuakeLED, Englewood, CO, 714-981-4000, Kelly Quest Towing Services, St. Johns, MI, 888-295-2584, Brad (See ad on page 18) Quick Draw Tarpaulin Systems, Dearborn, MI, 313-945-0766 Quick Tricks Auto, Miami, FL, 305-328-8778, Vivian QuiKleen, Concord, NC, 800-650-2067, Bonnie

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R. A. Storelee Insurance Agency, Benicia, CA, 707-745-3321, Rob Ram Trucks, Auburn, MI, 248-576-1731 Ramos Oil Company, West Sacramento, CA, 916-825-5576, Christian

AMERICAN TOWMAN DIRECTORY *Ramsey Winch, Tulsa, OK, 800-777-2760, Brady (See ad on page 5) Randall Resch Training, Alpine, CA, 619-807-3177, Randall *Ranger SST, Cleveland, OH, 440-498-1495, Jim *Ratler.com, Scarborough, Ont. Canada, 416-285-1876, Mark *RC Industries, Elkhart, IN, 574-295-6641 x103, Ronald *Rear View Safety, Brooklyn, NY, 800-764-1028, James *RealWheels Corp., Gurnee, IL, 847-662-7722, Bjorn Recovery Billing Unlimited, East Freetown, MA, 508-763-5474, Eric (See ad on page 37) Recovery Specialist Insur. Gp., Manassas, VA, 703-365-0199 Red Peak Camera Systems, Henderson, NY, 702-332-2509, Brennan Regional International, Henrietta, NY, 585-202-8210, Eric *Renew Truck Body, Hudson, NH, 844-736-3982, Rob (See ad on page N 110) RepoTimes.com, Warwick, NY, 800-732-3869, William Rick’s Truck & Equipment, Kenton, OH, 419-673-1717, Rick (See ad on page M 110) Ricky’s Sales & Service, Leominster, MA, 978-534-0120, Ricky *RimSling, New Hampton, IA, 641-394-2194, Jeff Road America Motor Club, Miami, FL, 888-293-6672, Jason (See ad on page 40) Roadside Protect, Itasca, IL, 888-929-2918, Vince (See ad on page 94) Robert Bell Insurance Brokers, Fallbrook, CA, 760-451-8556, Michael *Robert Young’s NRC Sales & Service, Roanoke, VA, 800-246-4785, Chris Robinson Oil Corp., Santa Clara, CA, 916-626-2210, Debi Rochester Truck, Rochester, NH, 603-335-2084, Greg Rocky Mountain Wrecker Sales, Salt Lake City, UT, 801-268-8850, Chris ROI Protective Tape, Northampton, PA, 610-564-7135, Tom *R-O-M, a Safe Fleet Brand, Belton, MO, 800-827-3692, Steve *Rose Ledge Co., Erving, MA, 413-423-3563, Tim Rotary Lift, Madison, IN, 800-445-5438, Dave Royal Truck Body, Paramount, CA, 800-834-7692, S. Wagner RP Recovery Consulting, Warners, NY, 315-413-0911, Ron R.P.M Equipment Co., Houston, TX, 281-590-1494, Ryan Rush Towing Systems, Converse, TX, 877-661-4511, Shana (See ad on page W 107) Russ Automotive, Fulton, MO, 573-592-0208, Russ RV Cams, Baton Rouge, LA, 225-261-7812, Tim RVWheel.com, Phelan, CA, 800-215-8007, Pat *Rydin, Streamwood, IL, 800-448-1991, Erica

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S & J Metal Manufacturing, Cuba, MO, 573-885-4460 Sabil & Son, White River Jct., VT, 802-295-4325, Larry 6DIH 5HŴHFWLRQV 6W 3DXO 01 -RDQQH *Safety Track, Belleville, MI, 734-699-7633, Jeffrey *Safety Vision, Houston, TX, 800-544-6714 *Sagness Tow Truck Builder, Markham, ON, Canada, 905-856-1200, Carmine Salvage Direct, Titusville, PA, 814-827-0300 x5710, P. Kerr Sanderson Truck Equipment, Glendale, AZ, 623-842-8814, Todd (See ad on page 31) Santander Bank, Melville, NY, 800-238-4009, Michael (See ad on page 29) Santiam Enterprises, Lyons, OR, 800-282-2793, Mike Sea Crest Insurance Agency, Laguna Hills, CA, 949-951-5900, Mark (See ad on page W 111) Select Truck & Equipment, Columbia, MO, 573-886-7886, Karl (See ad on page M 111) *Service Station Computer Systems (SSCS), Salinas, CA, 800-972-7727, Al Services & Materials, Fenton, MO, 800-428-8185, Customer Service Shield Solutions, Oconomowoc, WI, 920-474-7502, Brad 6LHUUD 3DFLƓF ,QVXUDQFH 6HUYLFHV &RWDWL &$ -& *Signal Vehicle Products, E. Syracuse, NY, 315-656-5222, Jeff Sirens & Emergency Beacons, Fairchance, PA, 800-837-4736, Pete SLEC, Baltimore, MD, 800-826-3486, Jamie *Slide Lock Tool Co., Denham Springs, LA, 865-577-8470, Bonnie Smyrna Truck & Cargo, Smyrna, GA, 770-433-0112, Nate (See ad on page S 109) Work the non-traffic side–Stay Safe!

* = Manufacturer

Sonetics Corp., Portland, OR, 800-833-4558, Julie *Sound Off Signal, Hudsonville, MI, 800-338-7337, Lynda South West Tow Operators, Richardson, TX, 972-247-9454, Tommy Southern California Tow Equipment, Anaheim, CA, 800-400-8085, Kamy (See ad on page W 109) Specialty Vehicle Equip. & Funding Group, Melville, NY, 631-753-6611, Pete Jr. (See ad on page 2) Spectrum Truck Painting, Lewisville, TX, 469-337-3253, Todd *Speedcrane, Wyckoff, NJ, 800-923-9772, Dave *SpeedTech Lights, Buda, TX, 800-757-2581, A. Knoy *Spill Tackle, Long Beach, MS, 228-206-1449, Jacob (See ad on page M 111) Spirit Ride, Warwick, NY, 800-732-3869 ext.219, Sonja *Stamp Works, Waco, TX, 800-758-2743, Sholom *Star Headlight, Avon, NY, 585-226-9500, Jeff *Steck Manufacturing, Dayton, OH, 937-222-0062, Chris (See ad on page 38) SteelTow Insurance, Enterprise, AL, 844-783-3589, Sales *Sterling Truck Corp., Redford Twp., MI, 313-592-4200 *Stertil-Koni/Omer USA, Baltimore, MD, 410-643-9001, Jean *Stratosphere Studio, Bel Air, MD, 41-459-7022, Tom *Superior Signals, Olathe, KS, 913-780-1440, Karen *Sun Country Trailers, Phoenix, AZ, 866-887-2453, Brian * Superwinch, Dayville, CT, 800-323-2031, Steve Swoop, San Francisco, CA, 314-537-4728, Tim (See ad on page 57) Synergy Truck Equipment, Phoenix, AZ, 602-431-2227, D. Payne

…T

T & L Lift Equipment, Mobile, AL, 251-490-5693, Wesley *Talbert Manufacturing, Rensselaer, IN, 800-343-5232, Troy TCF Equipment Finance, Minnetonka, MN, 844-656-1405, Craig *Tech International, Johnstown, OH, 740-967-9015 *Teletrac, Garden Grove, CA, 800-500-6009, Sales Terrco Wrecker Sales, Philadelphia, PA, 215-288-0334, Glenn *The Crosby Group, Tulsa, OK, 918-834-4611, M. Wheeler, E. Richter The Penray Companies, Elk Grove Vlge., IL, 800-322-2143, R. Fowler *The Will-Burt Company, Orrville, OH, 330-684-4000, Drew (See ad on page 14) The Wireless Experience / AT&T Retailer, Toms River, NJ, 732-552-0050, Bryan *Tiger Tool International, Sumas, WA, 800-661-4661, Melissa Tim Halpin Equipment Corp., Miami, FL, 800-842-5746, Tim Timo International, San Antonio, TX, 210-224-8930, Timo Tipton Sales & Parts, Hebron, KY, 859-689-4888, Joe Tire Auditor, Chanhassen, MN, 952-934-8427, David Tire Hotline (Dacotah-Walsh Tire), Chanhassen, MN, 800-783-8473, David Titanium Payments, Austin, TX, 561-926-0243, Carl *TJR Equipment & Controls, Downers Grove, IL, 630-241-9595, Tom (See ad on page 100) TLC Truck & Equipment, Pompano Beach, FL, 954-961-4276, Mike Todd Equipment, Phoenix, AZ, 480-557-8633 Ext 11, Todd Tom Luciano (Trainer), Gansevoort, NY, 518-584-1444, Tom *Tomar Electronics, Gilbert, AZ, 800-338-3133, Sales *TomTom Telematics, Burlington, MA, 866-224-9451, Joan Tow Expo Dallas, Houston, TX, 800-832-3869, Tommy (See ad on pages 50 - 52) Tow Industries, Los Angeles, CA, 323-660-4866, Mark (See ad on page W 108) Tow Industry Week.com, Warwick, NY 800-732-3869, William (See ad on page 73) Tow Life, Largo, FL, 727-224-3245, Kevin Tow Panda, Dallas, TX, 214-814-7170, Justin *Tow Program, Naperville, IL, 888-834-1123, Dennis *Tow Ramps (By Brute Industries), Escanaba, MI, 866-464-2788, Christina Tow Recruiter, York, PA, 717-668-3033, Kent Tow Truck Country, Dubuque, IA, 563-542-9149, D. Trower Tow Truck Locator.com, N. Las Vegas, Nevada, 702-205-2411, K. Roberts Tow Truck Printing C0-Op, Chino, CA, 1-800-583-3515, K. Guzman Tow World, Hawthorne, CA, 310-263-1200, Brad

AMERICANTOWMAN.COM - June 2018 • 63

AMERICAN TOWMAN DIRECTORY Towbook Management Software, St. Clair, MI, 855-869-2665, Tom (See ad on page 3) Towing & Recovery Assoc. of America, Washingon, DC, 888.392.9300, Cindy Towing.com, Cincinnati, OH, 877-444-6339, Andy Towing Dispatch Services, Sandy, OR, 888-399-7069, Robert Towing Payment Solutions, Holyoke, MA, 413-575-3104, Jason Towing Operators Protector Plan, Tampa, FL, 800-338-1935, Haley TowLot.com, Overland, KS, 913-262-3300, Joe TowManager, Lindenwold, NJ, 800-379-1865, Bill *TowMate, Rogers, AR, 800-680-4455, Chris (See ad on pages 32, 95) TowPartners, Keller, TX, 877-401-2345, Jeff TowPartsNow, Portland, OR, 866-869-9680, Gary *TowToolz, Naples, FL, 206-799-7880, Johnny (See ad on page 30) TowTrack, Port Salerno, FL, 772-223-5351, Steve *TowWithRope.com, Ontario, Canada, 613-674-2728, Nick TowXchange, Chattanooga, TN, 866-800-8677, Nathan TowZing, Fort Lauderdale, FL, 239-289-7410, Bud T.R.A.O. (Towing & Rec. Assoc. of OH), Cincinnati, OH, 877-341-3400, Bruce *Tracker Management Systems, Cleveland, OH, 216-573-0700, Mercedes *Trade of AMTA / Boxer Tools, Santa Fe, CA, 562-946-6568, Fabiola *Trail-Eze / Dakota Mfg, Mitchell, SD, 800-232-5682, Jeff *Trail King Industries, Mitchell, SD, 800-843-3324, Mike *TrailMax Trailers/Gem State Mfg., Caldwell, ID, Transfer Flow, Chico, CA, 530-893-5209, Warren (See ad on page 23) Transit Pros, Lee’s Summit, MO, 816-220-7100, Mellisa Transportation Info. Systems (TIS), N. Hollywood, CA, 818-563-2839, Sales *Transportation Safety Div., Indianapolis, IN, 317-263-9160, R. Alden Travis Barlow Insurance, Pooler, GA, 912-748-6046, Amy Traxxis GPS Solutions, Miami, FL, 888-447-7059, Andres TreadWright, Edgemont, SD, 877-439-0759, J. Hawkins Tri-State Towing Equipment, Westbury, NY, 516-338-9333, Tom *Triple K Industries, Sioux Falls, SD, 800-624-2892, Jamie *Tru-Hitch, Torrington, CT, 800-450-8659, Marty Truck Body Sales, Sacramento, CA, 916-395-8641, Brandon (See ad on page 101) Truck Crane Solutions, Baltimore, MD, 410-477-0562, Marco Truck Sales & Services, Alisp, IL, 708-371-7010 Truck-Lite Co., Falconer, NY, 800-562-5012, B. Ives *TruckMax, Miami, FL, 305-777-9000, Jorge *Trux Accessories, Laval, QC, 450-622-1475, Ian TTN Fleet Solutions, Grapevine, TX, 817-993-6002, Bruce TTSA, Spring, TX, Dana *Tulsa Winch, Jenks, OK, 918-298-8300, Jeremy Twin Cities Wrecker Sales, St. Paul, MN, 888-488-4210, J. Pearson

…U

UIS Agency, Thiels, NY, 914-347-6660, Lorie UniFirst Corp., Wilmington, MA, 978-527-4320, Jamie United Road Towing, Glastonbury, CT, 860-883-7415, Tom *Unity Manufacturing Co., Chicago, IL, 312-943-5200, Bill Universal Underwriters Ins., Overland Pk., KS, 800-821-7803 *United Plastic Fabrcating, North Andover, MA, 800-638-8265 ext. 272, Karen Urgent.ly Roadside Assistance, Vienna, VA, 855-234-5505, Rebecca (See ad on page 93) US Bank, Corp., Walnut Creek, CA, 510-691-2215, Jack *USA Flap, Aurora, IN, 888-872-3527, John USA Towing & Equipment, Tampa, FL, 813-443-4511, Leah Utility Pro High-Visibility, NYC, NY 212-221-9800, Don *US Fleet Tracking, Edmund, OK, 405-726-9900, Daniel (See ad on page 21) USAC/MD, Carrollton, TX, 888-300-8722, Laura (See ad on page 97)

64 • June 2018 - TOWMAN.COM

* = Manufacturer

USI Insurance Services, Rancho Cordova, CA, Brad US Rider Equestrian Motor Plan, Lexington, KY, 859-543-8585, Mark Utility Trailer Sales S.E. TX, Houston, TX, 866-240-7320, Leslea or Doris (See ad on page W 109)

…V

*VIAIR Corp., Irvine, CA, 949-585-0011, Tim *VanTech/SafetyLine, Priest River, ID, 800-872-3359, Jim Verizon Connect, Atlanta, GA, 844-690-5100, Lucy Versatran, Watertown, WI, 920-262-1800 Vie Vu, Seattle, WA, 406-880-8293, Chris VF Workwear, Nashville, TN, 800-733-5271 Virgo Fleet Supplies, Brooklyn, NY, 800-270-6003, Dave VitAlife, Suffern, NY, 845-357-0829, Wayne *Volvo Heavy Truck, Greensboro, NC, 910-393-2960, Sales *VTS Systems Software, Magnolia, TX, 877-374-7225 ext. 2, Charles (See ad on page N 110) *Vulcan Equipment Co., Ooltewah, TN, 800-489-2401, Barney

…W

*Warn Industries, Clackamas, OR, 800-543-9276, David (See ad on page 79) Wasatch Truck Equipment, Sandy, UT, 801-571-8761, Jeff We Buy Key Fobs, Omaha, NE, 402-671-5100 ext. 405, Chris *Weego Portable Power, Westhampton, NJ, 609-265-9200, Brian (See ad on page 99) *WeldBuilt Wreckers & Carriers, Deer Park, NY, 631-643-9700, Chris Weller Reman, Grand Rapids, MI, 616-724-2000 Weller Salvage, Wyoming, WI, 877-725-8243, Chris West Coast Towing Equipment, Sacramento, CA, 916-731-8233, Sales West End Service, Ellicott City, MD, 410-465-4455, Kevin (See ad on page N 111) *Western Sling and Supply, Sedalia, CO, 800-748-2651, Bob *Western Star Trucks, Portland, OR, 503-745-9055 Western Truck Insurance, Encino, CA, 310-215-2920 *Wheel Collision Center, Bath, PA, 800-292-7467, Daryl *Whelen Engineering Co., Chester, CT, 860-526-9504, Sales Whiterail Reviews, Portland, OR, 503-997-4422, Daniel Wilkes Barre Truck Center, Wilkes Barre, PA, 570-823-0144, Sales Willamette Financial, Portland, OR, 503-639-6171, T. Spelman *Winches, Broken Arrow, OK, 361-564-3439, M. Mundis Winn Street Sales, Burlington, MA, 617-273-1180, Ed *Wired Rite Systems, Santa Rosa, CA, 707-545-7474 *Woody’s Accessories, Kelso, WA, 800-336-2011, Matt WorldClass Insurance Services, Rocklin, CA, 877-789-1523, Steve (See ad on pages M 109, W 112) Worldwide Equip. Sales of CA, Santa Fe Springs, CA, 562-287-5200, Randy (See ad on page W 111) Worldwide Equipment Sales, Rockdale, IL, 815-725-4400, Pat (See ad on page 27) *WreckerWear.com, Palm City, FL, 877-599-7257, Warren Wrecker Rentals, McDonough, GA, 770-898-1200, Cole *WreckMaster, Niagara Falls, NY, 800-267-2266, Justin

…X

*XL Specialized Trailers, Manchester, LA, 563-927-4900 Xpress Pay, Cortland, NY, 607-753-6156, Gary *Xtreme Air Wedge, Jacksonville, FL, 904-731-8100, Bruce

…Z

*Zacklift, Cle Elum, WA, 509-674-4426, Matt *Zendex Tool Corporation, Danbury, CT, 800-446-5257, Al *ZF Industries, Vernon Hills, IL, 847-478-6868 *Zips Truck Equipment, New Hampton, IA, 800-222-6047, Adam

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AMERICANTOWMAN.COM - June 2018 • 65

AMERICAN TOWMAN DIRECTORY BY CATEGORY Brakes & Brake Equip. Conâ&#x20AC;&#x2122;t.

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68 • June 2018 - TOWMAN.COM

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AMERICAN TOWMAN DIRECTORY BY CATEGORY Emergency Lights & Light Bars Con’t.

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70 • June 2018 - TOWMAN.COM

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TowShow.com AMERICANTOWMAN.COM - June 2018 • 71

AMERICAN TOWMAN DIRECTORY BY CATEGORY Lockout Tools Continued

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72 • June 2018 - TOWMAN.COM

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74 â&#x20AC;¢ June 2018 - TOWMAN.COM

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AMERICANTOWMAN.COM - June 2018 • 75

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76 • June 2018 - TOWMAN.COM

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AMERICAN TOWMAN DIRECTORY BY CATEGORY Trailers Continued.

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9[[]fl =imahe]fl3 H`g]fap$ 9R 9cafk :g\q ;Yjja]j KYd]k3 Oaf\]j$ ?9 9dd ;gdgjY\g K]ea LjYad]jk$ <]fn]j$ ;G 9khdmf\` ?E;%Akmrm3 EYf`Yocaf$ FB 9mklaf @af\k Eglgjk3 9jYZ$ 9D 9mlg KYdnY_] HYjlk3 @Y_]jklgof$ E< 9mlgeglan] =imah& ;g&3 F& Ja\_]nadd]$ G@ : R KYd]k3 :jYf\gf$ EK ;`]njgf ;gee]j[aYd3 @a_`dYf\$ AD ";`]njgf3 E]j[]j$ H9 ;`a[Y_g EY[c Ljm[c K]jn&3 Kmee]j$ AD ;`a[Y_g Ljm[c KYd]k K]jna[]k3 9dkah$ AD ;jgm[` k Ojcj =imah& KYd]k$ GjdYf\g$ >D ;jgm[` k Ojcj =i& Kdk$ Caf_klgf Khf_k$ LF <Yfra :jgl`]jk3 K]dZqnadd]$ <= <]]h Kgml` Oj][c]j KYd]k$ Dg_Yfnadd]$ ?9 "<g\_] Ljm[c3 9mZmjf @addk$ EA "<mYd%L][`3 :]Yf KlYlagf$ LF "=Ykl H]ff ;Yjja]j Ojcj& Kdk3 :]l`d]`]e$ H9 =Ykl]jf Oj][c]j KYd]k$ ;dYqlgf$ F; =darYZ]l` Ljm[c ;]fl]j3 =darYZ]l`$ FB =imahe]fl KYd]k K]jna[]&3 :dggeÚ]d\$ FB >YddkoYq =imahe]fl ;g&3 9cjgf$ G@ >alr_]jYd\ Lgoaf_ J][& =imah&$ ;jgkknadd]$ LF >an] ;gjf]jk ?E;3 ;]\YjZmj_$ OA >d]]l EYafl]fYf[]3 O& HYde :]Y[`$ >D >d]]l KYd]k O]kl3 K`]jogg\$ GJ ">gj\ ;gee]j[aYd Ljm[ck3 <]YjZgjf$ EA >jYfck Ljm[c ;]fl]j3 Daf\`mjkl$ FB Fred Beans Ford of W. Chester, W. Chester, PA >j]a_`ldaf]j Ljm[ck3 >gjl Eadd$ K; ?& Klgf] ;gee]j[aYd3 Ea\\d]Zmjq$ NL ?]f]jYd Eglgjk ;gjh&3 <]ljgal$ EA "@afg Ljm[ck3 Fgna$ EA @afg g^ ;]fljYd L]pYk3 :jqYf$ LP @gmk] g^ Oj][c]jk3 KYf ;Yjdgk$ ;9 A\Y`g Ojcj& KYd]k3 Elf& @ge]$ A< Afl]jfYlagfYd Ljm[c3 OYjj]fnadd]$ AD

*ISUZU COMMERCIAL TRUCKS OF AMERICA Anaheim, CA 714-935-9400 ;gee]j[aYd imYdalq$ dgo [YZ ^gjoYj\$ e]\ame \mlq ljm[ck3 ^m]d ][gfgeq$Y^^gj\YZd] [dYkk]k + % .3 \]h]f\YZd]& lsuzucv.com Bg`fkgf Ljm[c ;]fl]j$ DYf\gn]j$ EG C]fogjl` g^ Kgml` >dgja\Y3 >l& Ha]j[]$ >D "C]fogjl` Ljm[c ;g&3 CajcdYf\$ O9 Dqf[`%;`a[Y_g3 :ja\_]na]o$ AD Dqf[` Lgo& J][& =imah&3 OYl]j^gj\$ OA EY[c g^ Bgda]l3 ;`YffY`gf$ AD EYl`]fq Eglgjk3 HYjc]jkZmj_$ ON E[EY`gf Ljm[c ;]fl]jk3 ;gdmeZmk$ G@ "E]ljg Lgo Ljm[ck$ GllYoY$ GFL "EalkmZak`a >mkg3 Dg_Yf Lgofk`ah$ FB Egfl_ge]jq KYdnY_]3 Egfl_& ;alq$ EG FakkYf <a]k]d 9e]ja[Y3 Ajnaf_$ LP FgZd] k3 ;gdmeZmk$ G@ Fgjl`]Ykl Lgoaf_ =imah&3 @ggck]ll$ F@ Fgjl`]Ykl Oj][c]j KYd]k3 9dZYfq$ FQ HYj\g k3 Ja[`egf\$ AF HYjak` Ljm[c KYd]k3 Kl& Jgk]$ D9 "H]l]jZadl3 <]flgf$ LP Hmjhgk] Oj][c]j KYd]k3 O]flrnadd]$ EG JYe ;gee]j[aYd N]`a[d]k3 9mZmjf @addk$ EA Regional International, Henrietta, NY J]f]o Ljm[c :g\q3 @m\kgf$ F@ Jg[`]kl]j Ljm[c Af[&3 Jg[`]kl]j$ F@ Jmk` Lgoaf_ Kqkl]ek3 ;gfn]jk]$ LP KYZad Kgf3 O`al] Jan]j B[l&$ NL KYf\]jkgf Ljm[c =imahe]fl3 ?d]f\Yd]$ 9R K[`oYjlr @afg Ljm[c ;lj&3 K`j]okZmjq$ FB K]d][l Ljm[c =imahe]fl3 ;gdmeZaY$ EG Khjaf_Ú]d\ Ol&3 Khjaf_Ú]d\$ O9 L]jj[g3 H`adY\]dh`aY3 H9 LD; Ljm[c =imahe]fl3 HgehYfg :]Y[`$ >D Lgo Ljm[c ;gmfljq3 K`mddkZmj_$ OA Lja%KlYl] Lgoaf_ =imah& g^ FQ3 O]klZmjq$ FQ Ljm[c :g\q KYd]k3 KY[jYe]flg$ ;9 "Ljm[cEYp$ EaYea$ >D Loaf ;ala]k Oj][c]j KYd]k3 Kl& HYmd$ EF MK9 Lgoaf_ =imahe]fl3 LYehY$ >D Mladalq LjYad]j KYd]k K= LP3 @gmklgf$ LP "Ngdng ?E3 ?j]]fkZgjg$ F; "Nmd[Yf =imahe]fl ;g&3 Ggdl]oY`$ LF OYdk` >j]a_`ldaf]j O& KlYj3 >& Eq]jk$ >D OYkYl[` Ljm[c =imahe]fl3 KYf\q$ ML O]kl =f\ K]jna[]3 =dda[gll ;alq$ E< "O]kl]jf KlYj3 :jalak` ;gdmeZaY$ ;F Oadc]k :Yjj] Lj& ;lj&3 Oadc]k%:Yjj]$ H9 Ogjd\oa\] =imahe]fl KYd]k3 Jg[c\Yd]$ AD "Rah k Ljm[c =imahe]fl3 F]o @Yehlgf$ A9 TRUCK SUSPENSIONS

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* = Manufacturer

Firestone Indus. Prod., Co.; Carmel, IN >mlmj] Oj][c]j Kdk&3 9ekl]j\Ye$ FQ ?&Klgf] ;gee]j[aYd$ Ea\\d]Zmjq$ NL @Yd] LjYad]j :jYc] O`]]d3 Nggj`]]k$ FB "@]f\ja[ckgf 9mp& 9pd]3 @]Zjgf$ G@ "@]f\ja[ckgf Ljm[c Kmkh&3 Ogg\ja\_]$ AD "@]f\ja[ckgf LjYad]j Kmkh&3 ;Yflgf$ G@ "Dqf[` ;`a[Y_g3 :ja\_]na]o$ AD Dqf[` Lgo& J][& =imah&3 OYl]j^gj\$ OA E[EY`gf Ljm[c ;]fl]jk3 ;gdmeZmk$ G@ "E]ljg Lgo Ljm[ck$ GllYoY$ GFL "Eafml] EYf E^_&3 N]fakgf$ EA "EYlbY[c3 Af\aYfYhgdak$ AF Fgjl`]Ykl Oj][c]j KYd]k3 9dZYfq$ FQ Fgjl`]jf Ljm[c =imahe]fl3 Kagmp >Yddk$ K< "HYjYl][`3 >jYfc^gjl$ AD HYjak` Ljm[c KYd]k3 Kl& Jgk]$ D9 KYZad Kgf3 O`al] Jan]j B[l&$ NL KYf\]jkgf Ljm[c =imahe]fl$ ?d]f\Yd]$ 9R "LaeZj]f Af\k&3 FaY_YjY >Yddk$ FQ Lja%KlYl] Lgoaf_ =imahe]fl3 O]klZmjq$ FQ "Ljm[cEYp$ EaYea$ >D MK9 Lgoaf_ =imahe]fl3 LYehY$ >D Mladalq LjYad]j KYd]k K= LP3 @gmklgf$ LP O]kl =f\ K]jna[]3 =dda[gll ;alq$ E< OYdk` >j]a_`ldaf]j O&KlYj3 >& Eq]jk$ >D "Rah k Ljm[c =imahe]fl3 F]o @Yehlgf$ A9 WHEEL LIFTS

AAA Club Alliance, Wilmington, DE 9[[]fl =imahe]fl3 H`g]fap$ 9R 9cafk :g\q ;Yjja]j KYd]k3 Oaf\]j$ ?9 9ldYflY Oj][c]j ;Yjja]j3 KeqjfY$ ?9 9mklaf @af\k Eglgjk3 9jYZ$ 9D 9mlg KYdnY_] HYjlk3 @Y_]jklgof$ E< 9mlgeglan] =imahe]fl ;g&3 F& Ja\_]nadd]$ G@ 9mlgeglan] Af\mkljaYd Kgdmlagfk$ ;gfq]jk$ ?9 AW Direct; Madison, WI : R KYd]k3 :jYf\gf$ EK ":Yad]q k Lgoaf_ 9[[]kk&3 OYc] >gj]kl$ F; :Yll]dafa LjYfk& Ojcj& Kdk&3 DYf\knadd]$ FB ":adl MK9 EYfm^Y[lmjaf_3 ;`Yjdgll]$ F; ":gfa^Y[] =f_&3 Fgj^gdc$ =F? :j]kkd]j k Af[&3 Egj_Yflgof$ H9 ";gf\gj Hjg\m[lk3 ;gjldYf\$ AD ;YfY\aYf Lgoaf_ =imahe]fl3 Gfl&$ ;YfY\Y ;YkYfgnY Lgoaf_ =imahe]fl3 ;gehlgf$ ;9 ";]flmjq3 Ggdl]oY`$ LF ";`]njgf3 E]j[]j$ H9 ;`]njgf ;gee]j[aYd3 @a_`dYf\$ AD ;`]njgf =Ykl3 E]j[]j$ H9 ;`]njgf O]kl3 JYf[`g ;gj\gnY$ ;9 ;gjf]jklgf] Ojcj& KYd]k3 Bgf]kZgjg$ 9J ;jYo^gj\ Ljm[c KYd]k3 DYf[Ykl]j$ E9 ;jgm[` k Ojcj =imah& KYd]k3 GjdYf\g$ >D ;jgm[` k Ojcj& =i& Kdk&3 Caf_klgf Khf_k$ LF <Yfa]d k Oj][c]j KYd]k3 F]k[gfk]l$ FQ *Danco Products; Greencastle, PA <]deYjnY Lgoaf_ =imah&3 :]dlknadd]$ E< "<an]jkaÚ]\ Hjg\m[lk E^_&3 BY[ckgfnadd]$ >D "<qfYea[ Lgoaf_ =imahe]fl3 Fgj^gdc$ N9 "=Y_d]3 Ggdl]oY`$ LF =Ykl ;gYkl Ljm[c LjYad]j3 Hgjlkegml`$ N9 "=Ykl H]ff ;Yjja]j Ojcj& Kdk&3 :]l`d]`]e$ H9 =Ykl]jf Oj][c]j KYd]k$ ;dYqlgf$ F; =\afZmj_ Ljm[c KYd]k3 =\afZmj_$ N9 =&E& :dm] k Kgfk3 @gmklgf$ LP =darYZ]l` Ljm[c ;]fl]j3 =darYZ]l`$ FB =imahe]fl KYd]k K]jna[]3 :dggeÚ]d\$ FB >YddkoYq =imah& ;g3 9cjgf$ G@ >]j_mkgf ;gjh&3 :Ydlaegj]$ E< >alr_]jYd\ Lgoaf_ J][& =imah&$ ;jgkknadd]$ LF >an] ;gjf]jk ?E;3 ;]\YjZmj_$ OA >d]]l KYd]k O]kl3 K`]jogg\$ GJ

AMERICANTOWMAN.COM - June 2018 • 77

AMERICAN TOWMAN DIRECTORY BY CATEGORY Wheel Lifts Con’t.

Fred Beans Ford of W. Chester; W. Chester, PA >mlmj] Oj][c]j KYd]k3 9ekl]j\Ye$ FQ ?& Klgf] ;gee]j[aYd3 Ea\\d]Zmjq$ NL @YeeYf =f_&3 F]oZ]jf$ LF Hews Co.; Bow, NH "@a\]%9%Da^l3 <ggf$ A9 "@gde]k3 Ggdl]oY`$ LF @gmk] g^ Oj][c]jk3 KYf ;Yjdgk$ ;9 @q%L][` J][gn]jq =imah&3 >gjl Ogjl`$ LP A\Y`g Oj][c]j KYd]k3 EgmflYaf @ge]$ A< "B]jj%<Yf ;gjhgjYlagf3 ?j]]f[Ykld]$ H9 m_` k Lgoaf_ =imah&3 Dgmaknadd]$ CQ "DYf\gdd ;gjh&3 EYjqknadd]$ CK "Da^l 9f\ Lgo$ Gjjklgof$ H9 Dqf[` Lgoaf_ J][& =imah&3 OYl]j^gj\$ OA "EY_fY L][`3 ;`Yfml]$ CK EYll`]ok ?YjY_]3 ;Yjl]jknadd]$ ?9 E[EY`gf Ljm[c ;]fl]jk3 ;gdmeZmk$ G@ E]ljg Da^lk Yf\ =imahe]fl3 EgZad]$ 9D "E]ljg Lgo Ljm[ck$ GllYoY$ GFL E]q]j Ljm[c ;]fl]j3 GdYl`]$ CK "Eadd]j Af\mklja]k3 Ggdl]oY`$ LF "Eafml] EYf O`]]d Da^lk3 B]fakgf$ EA EgZad] Da^lk$ ;gdd]_]nadd]$ H9 Egfl_ge]jq KYdnY_]3 Egfl_& ;alq$ EG F]o =f_dYf\ Ljm[ceYkl]j3 F& @Yn]f$ ;L FgZd] k3 ;gdmeZmk$ G@ Fgjl`]Ykl Oj][c]j KYd]k3 9dZYfq$ FQ Fgjl`]jf Ljm[c =imahe]fl3 Kagmp >Yddk$ K< "FJ; Af\&3 Kl& HYmd \ 9ZZglk^gj\ Im]Z][$ ;9F FmkkZYme k KYd]k3 @YkZjgm[c @]a_`lk$ FB FmkkZYme k Ojcjk JgddZY[ck3 ;gdmeZaY$ H9 HYj\g k3 Ja[`egf\$ AF HYjak` Ljm[c KYd]k3 Kl& Jgk]$ D9 Ha]j[] KYd]k3 @]fja]llY$ LP Hjae] Af\mklja]k3 Naj_afaY :]Y[`$ N9 Hmjhgk] Oj][c]j KYd]k3 O]flrnadd]$ EG Regional International, Henrietta, NY JgZ]jl Qgmf_ k 9mlg Ljm[c3 JgYfgc]$ N9 Jg[cq Elf& Ojcj& KYd]k3 KYdl DYc] ;alq$ ML "Jgk] D]\_] ;gehYfa]k3 =jnaf_$ E9 JHE =imahe]fl3 @gmklgf$ LP KYZad Kgf3 O`al] Jan]j B[l&$ NL "KY_f]kk3 GflYjag$ ;F

KYf\]jkgf Ljm[c =imahe]fl3 ?d]f\Yd]$ 9R

KYflaYe =fl]jhjak]k3 Dqgfk$ GJ K]d][l Ljm[c =imahe]fl3 ;gdmeZaY$ EG KeqjfY Ljm[c ;Yj_g$ KeqjfY$ ?9 Kqf]j_q Ljm[c =imahe]fl$ H`g]fap$ 9R L D Da^l =imahe]fl3 EgZad]$ 9D L]jj[g3 H`adY\]dh`aY$ H9 Lae @Ydhaf =imahe]fl3 EaYea$ >D LD; Ljm[c =imahe]fl3 HgehYfg :]Y[`$ >D Lgo Ljm[c ;gmfljq3 <mZmim]$ A9 Lja%KlYl] Lgoaf_ =imah& g^ FQ3 O]klZmjq$ FQ "Ljahd] C Af\mklja]k3 Kagmp >Yddk$ K< "Ljm%@al[`3 :Yjc`Yekl]\$ ;L Ljm[c :g\q KYd]k3 KY[jYe]flg$ ;9 "Ljm[cEYp$ EaYea$ >D Loaf ;ala]k Oj][c]j KYd]k3 Kl& HYmd$ EF MK9 Lgoaf_ =imahe]fl3 LYehY$ >D Naj_g >d]]l Kmhhda]k3 :jggcdqf$ FQ "Nmd[Yf =imahe]fl ;g&3 Ggdl]oY`$ LF OYkYl[` Ljm[c =imahe]fl3 KYf\q$ ML "O]d\:madl Oj][c]jk ;Yjja]jk3 <]]j HYjc$ FQ O]kl =f\ K]jna[]3 =dda[gll ;alq$ E< Oadc]k :Yjj] Lj& ;lj&3 Oadc]k%:Yjj]$ H9 Oaff Kl& KYd]k3 :mjdaf_lgf$ E9 Ogjd\oa\] =imahe]fl KYd]k3 Jg[c\Yd]$ AD Ogjd\oa\] =imah& Kdk g^ ;9$ KYflY >] Khjaf_k$ ;9 "RY[cda^l3 ;d] =dme$ O9 "R]f\]p Lggd ;gjh&3 <YfZmjq$ ;L "Rah k Ljm[c =imahe]fl3 F]o @Yehlgf$ A9 WHEEL LIFT ATTACHMENTS

"9[[]kk Lggdk3 EaYea$ >D 9cafk :g\q ;Yjja]j KYd]k3 Oaf\]j$ ?9

9ldYflY Oj][c]j ;Yjja]j3 KeqjfY$ ?9 9mklaf @af\k Eglgjk3 9jYZ$ 9D 9mlg KYdnY_] HYjlk3 @Y_]jklgof$ E< 9mlgeglan] =imahe]fl ;g&3 F& Ja\_]nadd]$ G@ 9mlgeglan] Af\mkljaYd Kgdmlagfk$ ;gfq]jk$ ?9 AW Direct; Madison, WI; : R KYd]k3 :jYf\gf$ EK ":Yad]q k Lgoaf_ 9[[]kk&3 OYc] >gj]kl$ F; :Yll]dafa LjYfk& Ojcj& Kdk&3 DYf\knadd]$ FB ":adl MK9 EYfm^Y[lmjaf_3 ;`Yjdgll]$ F; :j]kkd]j k3 Egj_Yflgof$ H9 ;YkYfgnY Lgoaf_ =imahe]fl3 ;gehlgf$ ;9 ;`]njgf ;gee]ja[Yd3 @a_`dYf\$ AD ;`]njgf O]kl3 JYf[`g ;gj\gnY$ ;9 ;gjf]jklgf] Ojcj& KYd]k3 Bgf]kZgjg$ 9J ;jgm[` k Ojcj& =imah& KYd]k3 GjdYf\g$ >D ;jgm[` k Ojcj& =i& Kdk&3 Caf_klgf Khf_k$ LF <Yfa]d k Oj][c]j KYd]k3 F]k[gfk]l$ FQ *Danco Products; Greencastle, PA <]]h Kgml` Oj][c]j KYd]k$ Dg_Yfnadd]$ ?9 <]deYjnY Lgoaf_ =imahe]fl3 :]dlknadd]$ E< "<qfYea[ Lgoaf_ =imahe]fl3 Fgj^gdc$ N9 =Ycafk =imahe]fl ;g&3 H`adY\]dh`aY$ H9 =Ykl ;gYkl Ljm[c LjYad]j3 Hgjlkegml`$ N9 "=Ykl H]ff ;Yjja]j Ojcj& Kdk3 :]l`d]`]e$ H9 =Ykl]jf Oj][c]j KYd]k$ ;dYqlgf$ F; =darYZ]l` Ljm[c ;]fl]j3 =darYZ]l`$ FB =imahe]fl KYd]k K]jna[]3 :dggea]d\$ FB >YddkoYq =imahe]fl ;g3 9cjgf$ G@ >]j_mkgf ;gjh&3 :Ydlaegj]$ E< >alr_]jYd\ Lgoaf_ J][& =imah&$ ;jgkknadd]$ LF >an] ;gjf]jk ?E;3 ;]\YjZmj_$ OA >d]]l KYd]k O]kl3 K`]jogg\$ GJ ?& Klgf] ;gee]j[aYd3 Ea\\d]Zmjq$ NL "?jYq3 Kl& Bgk]h`$ EG ?gl Lgo Ljm[c HYjlk&[ge3 H`g]fap$ 9R "@Y\d]q Lgoaf_ =imahe]fl3 O`alla]j$ ;9 @YeeYf =f_af]]jaf_3 F]oZ]jf$ LF @ @ KYd]k ;g&3 @mfl]jlgof$ AF "@a\]%9%Da^l3 @mdd$ A9 @gmk] g^ Oj][c]jk3 KYf ;Yjdgk$ ;9 "C]eh E^_&3 :ajeaf_`Ye$ 9D Da^l Yf\ Lgo3 Gjjklgof$ H9 "Dqf[`%;`a[Y_g3 :ja\_]na]o$ AD Dqf[` Lgoaf_ J][& =imah&3 OYl]j^gj\$ OA "EY_fY L][`3 ;`Yfml]$ CK EYll`]ok ?YjY_]3 ;Yjl]jknadd]$ ?9 E[EY`gf Ljm[c ;]fl]jk3 ;gdmeZmk$ G@ "E]ljg Lgo Ljm[ck$ GllYoY$ GFL "Eadd]j Af\mklja]k3 Ggdl]oY`$ LF "Eafml] EYf E>?3 B]fakgf$ EA EgZad] Da^lk$ ;gdd]_]nadd]$ H9 F]o =f_dYf\ Ljm[ceYkl]j3 F& @Yn]f$ ;L Fgjl`]Ykl Oj][c]j KYd]k3 9dZYfq$ FQ "FJ; Af\mklja]k3 Im]Z][$ ;F Fmdd k KYd]k K]jna[]k3 ;g[`jYfnadd]$ H9 FmkkZYme k Ojcjk JgddZY[ck3 ;gdmeZaY$ H9 G @Yj] Ljm[c K]jna[]3 Fgjl` DYc]$ AD HYj\g k3 Ja[`egf\$ AF HYjak` Ljm[c KYd]k3 Kl& Jgk]$ D9 H`g]fap MK93 ;ggc]nadd]$ LP "Ha]j[] KYd]k3 @]fja]llY$ LP Hjae] Af\mklja]k3 Fgj^gdc$ N9 Hmjhgk] Oj][c]j KYd]k3 O]flrnadd]$ EG Regional International, Henrietta, NY JgZ]jl Qgmf_ k 9mlg Ljm[c3 JgYfgc]$ N9 Jg[cq Elf& Ojcj& KYd]k3 KYdl DYc] ;alq$ ML "Jgk] D]\_] ;gehYfa]k3 =jnaf_$ E9 KYZad Kgf3 O`al] Jan]j B[l&$ NL KYf\]jkgf Ljm[c =imahe]fl3 ?d]f\Yd]$ 9R KYflaYe =fl]jhjak]k$ Af[&3 Dqgfk$ GJ K]d][l Ljm[c =imahe]fl3 ;gdmeZaY$ EG KeqjfY Ljm[c ;Yj_g$ KeqjfY$ ?9 Kqf]j_q Ljm[c =imahe]fl3 H`g]fap$ 9R L]jj[g3 H`adY\]dh`aY$ H9 LD; Ljm[c =imahe]fl3 HgehYfg :]Y[`$ >D "Lgo <]ka_fk3 GflYjag$ FQ

78 • June 2018 - TOWMAN.COM

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AAA Club Alliance, Wilmington, DE 9[[]fl =imahe]fl3 H`g]fap$ 9R "9[[]kk Lggdk3 EaYea$ >D 9cafk :g\q ;Yjja]j KYd]k3 Oaf\]j$ ?9 9dd ;gdgjY\g K]ea LjYad]jk$ <]fn]j$ ;G 9ldYflY Oj][c]j ;Yjja]j3 KeqjfY$ ?9 9mklaf @af\k Eglgjk3 9jYZ$ 9D 9mlg KYdnY_] HYjlk3 @Y_]jklgof$ E< 9mlgeglan] =imahe]fl ;g&3 F& Ja\_]nadd]$ G@ 9mlgeglan] Af\mkljaYd Kgdmlagfk$ ;gfq]jk$ ?9 AW Direct; Madison, WI

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AMERICANTOWMAN.COM - June 2018 • 79

AMERICAN TOWMAN DIRECTORY BY CATEGORY Winches Continued

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*WARN INDUSTRIES ;dY[cYeYk$ GJ 800-543-9276 OYjf `Yk Y /(# `aklgjq g^ affgnYlan]$ `a_`%h]j^gjeYf[]$ j]daYZd] hjg\m[lk including winches, hoists, and acceskgja]k Ydd ZY[c]\ Zq Y _dgZYd k]jna[] gj_YfarYlagf& warn.com OYkYl[` Ljm[c =imahe]fl3 KYf\q$ ML "O]d\:madl Ojcjk ;Yjja]jk3 <]]j HYjc$ FQ O]kl =f\ K]jna[]3 =dda[gll ;alq$ E< Oaf[`]k3 :jgc]f 9jjgo$ GC Ogjd\oa\] =imah& Kdk g^ ;9$ KYflY >] Khjaf_k$ ;9 "Rah k Ljm[c =imahe]fl3 F]o @Yehlgf$ A9 WINCH REPAIR

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80 • June 2018 - TOWMAN.COM

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AT Exposition Baltimore November 16-18

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AMERIC AN T O WM MAN DIR ECT O R Y POR TF OL I O ACCIDENTT CLEAN-UP/HAZMAT

ADVERTISING

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AIR CCUSHIONS

EARN THE BADGE

*ECS - Get paid for liquid debbris cleanup. Learn to quickly cleanuup vehicle operating pollutants in an environmentally correct action. ECS trains DQG VXSSRUWV \RXU EXVLQHVV DV D Ć&#x201C;UVW responder in addressing non-point source pollution cleanup. This valuable service has great growthh potential as you supply a service in demand.

Visit us online at ecschem.com ecschem coom or call 877-253-2665.

OMG National - The toow marketing experts. Custom websites, online marketing, SEO, paid ssearch, Social Media marketing videeos, On-Hold messages, printed specialty alty products, and more. 26 yrs. servinng progressive tow operations & providding powerful results. Visit omgnational.com or call 800-789-4619.

TTow ow Industry Weeek - Serving the Tow Industry since 2011. Tow Industry Week is an effectivve and affordable internet medium forr advertisers seeking to reach towing professionals that use the internet. Features direct link to advertiserâ&#x20AC;&#x2122;s websiite, 24/7 access by smartphone, tablet & computer, ideal resource for latest reports e on product development industry development, stry news, news showcase for unique trucks, recovery photos & more. Call 800-732-3869 or Visit towindustryweek.com.

CABLES, CHAINS & HOOKS

*B/A Products - With over 40+ years in the industry, B/A Products manufactures the most complete line of chains, wire rope and web sling products. We have everything you need to get the job done right. Call 800-327-3301 or visit baprod.com.

*Manufacturer Expresss - We have built a sound company exclusively on RXU UHSXWDWLRQ RI UHOLDELOLW\ HIĆ&#x201C;FLHQF\ & exceeding expectationns. The cornerstone of our success is a long lasting reputation for our honesty esty & loyalty achieved through a combination of a top-notch staff, alongg with a long line of high-quality exceeptional products. Customer service is key! Call 201-754-1010 or visit us online at mfrexpress.com.

*Matjack Jumb bo Safelifftt - The only manufacturer and a major innovator in the U.S. siince 1981, available ZLWKRXW IDLO WR Ć&#x201C;OO \RXU airbag and jumbo mbo cushion needs.

Call 800-827-3755 755 or visit us online matjack.com.

CAR CAR RRIER - MFG.

*RimSling â&#x20AC;&#x201C; Presenting a synthetic lifting and recovery sling that has the strength of a chainn that leaves less damaging effects. RimSling R is lightZHLJKW VWURQJ Ĺ´H[LEOH DQG FRPSDFW featuring a high working orking load limit and slim design. This h sling is suited for many lifting, riggging and recovery scenarios while beinng ideal for weaving through any smaall attaching point.

Visit us at Rimsling.com. com.

*Danco Produccts - A leading manufacturer of towing & hauling equipment including; rollbaacks, 3 & 4-car carriers, industrial haulers and wreckers. Most of our parts are made by us, including our hydraulic cylinders. Our truck bodies are strrong & dependable.

Dealer opportunities available. Visit us @ dancoprodducts.com or call us at 800-453-2626.

CAR R CARRIER - MANUFACTURERS

*Dual-TTech ech - Units available w/ 10k, 12k 16k & 20k capacities w/ lengths 12k, from 19â&#x20AC;&#x2122;6 to 28â&#x20AC;&#x2122;. Standard features include: low load angle, low deck height, GXDO Ĺ´DQJH EHG ORFNV VROLG GHFN sheet, quad rail sub-frame, 1,152 sq. inches of nylatron wear pads & planetary winch, 2 yr. mfg. warranty on all lo-pro series. Dual-Tech is family owned & operated, priding themselves on building a quality product & providing personalized customer service. Visit us at dual-techinc.com or call 800-852-0345 to have a unit customized for you. Now that you have tried the rest, try the best!

Work the non-traffic sideâ&#x20AC;&#x201C;Stay Safe!

*Dynamic TTowing owing & Equipment Our car carrier features a steel deck with 1 piece 3/16 deck plate, 5,000 lb. wheel lift, 8,000 lb. planetary winch, 3 x 2 channel crossmembers with 9â&#x20AC;? spacing, lock valves on tilting cylinders, tool box & a four year ZDUUDQW\ 6SHFLĆ&#x201C;FDWLRQV LQFOXGH IW & 21 ft. steel body, usable deck space, steel body width 96 O.D., 10,000 lb. body rating, 5,000 lb. wheel lift rating (extended). Optional features -102â&#x20AC;? wide deck, wireless remote, removable side rails, frame mounted pylon.

Call us for more info 800-831-9299 or Dynamictow.com.

*Dynamic Towing o g & Equipment - The Dynamic Radius addius 240 Degree Rotation Flatbed is a regular rollback & recovery vehicle in one. No need to block interstate lanes when loading & recovering. Able to go over guard rails.

Great for loading from tight spaces in parking lots & city streets. Standard features include side rails w/ stake type pockets, Lodar Wireless Remote System, hardwired backup system for remote, two rear lighting control systems, roller guide, winch release, safety chains, steps & ratchets. 4 yr. warranty. Call for info 800-831-9299 or Dynamictow.com.

*Jerr-Dan Corp p. - For over 45 years, -HUU 'DQ KDV UHGHĆ&#x201C;QHG WKH WRZLQJ industry by setting new standards for performance, quuality, innovative technology, and seervice. Every product, from standard, medium, and heavy duty carriers andd wreckers to our heavy duty rotators & sside recovery systems, is backed w/ servvice & support through our nationwidee distributor network.

Call 800-926-9666 666 or visit us online at jerrdan.com.

AMERICANTOWMAN.COM - June 2018 â&#x20AC;˘ 83

AMERIC AN T O WM MAN DIR ECT OR Y POR TF OL I O

* = Manufacturer

CAR CARRIER - DISTRIBUTORS

Kenworth of South Florida Floridaâ&#x20AC;&#x2122;s number 1 Kenworth dealer specializing in the towing & recovery industry w/ a large selection of Kenworth T270 & Hino 268A chassisâ&#x20AC;&#x2122; equipped w/ Jerr-Dan carriers completed, on the ground, & ready for work. We deliver DQ\ZKHUH Ć&#x201C;QDQFLQJ DYDLODEOH We also stock tool boxes along o g w// many other towing accessories.

Call 772-409-1800 ext. 4212 or YLVLW FRPPHUFLDOWUXFNVRIĹ´RULGD FRP & kenworthsf.com.

Len Zermenos - Speciaalizing in new Kilar 15,000 lb. capacityy carriers Ford 550s, F650s, and Hinnos in stock.

Also installation of new Kilar carriers on custom chassis availlable. Visit us online at lenzermenos.com .com or call 330-323-5165.

CAR CARRIER - DISTRIBUTORS

CHROME ACCESSSORIES

Worldwide Equipment - Worldwide Equipment Sales is a leading car carrier dealership in the United States providing outstanding new & used equipment. With an authorized full service shop, we are able to customize all of our customer needs. At Worldwide Equipment Sales, we are always happy to assist your needs.

Call 815-725-4400 or visit newtowtrucks.com.

4 State Truckkss - Committed to being the industry leader in chrome parts, accessories & BAWER toolboxes for the trucking industry, by providing the largest in stock inventory ventory, quick delivery, the most competitive etitive pricing and offering top quality products from the nationâ&#x20AC;&#x2122;s leading manufactur m ers.

We help you keeping your rigs looking great! Call 888-875-7787 or visit 4statetrucks.com.

TruckMax - South Florida leader in commercial truck sales. Authorized dealer for Isuzu, Mitsubishi Fuso, Hino & Volvo. We hhave in stock any type of commercial truck at our locations in Miami, Ft. Pieerce & Homestead.

We are medium duty commercial truck specialists. We offfer fer customized WUXFNV WR PHHW \RXU VSHFLĆ&#x201C;FDWLRQV and have hundredds off built new trucks in stock andd ready for imPHGLDWH GHOLYHU\ Z ORZ Ć&#x201C;QDQFH options. Visit truckkmax.com or call us at 305-777-9000..

Truck Body Sales - Full Service tow truck dealership delivering top quality Wreckerrs & Carriers from Miller Industries. es. Our goal with every truck is to build a relationship, not just close a deal. Call us at 800-233-8898 or visit us online at tbstowtrucks.com m.

COMMUNICCA ATION, A TION, INTERCOMS

COMPUTEER SOFTWARE

*Eartec Co. - UltraLLITE Wireless - the NEW standard in professional communication allows crew members to talk hands-free, in a full-duplex, simultaneous talk service. Selfcontained UltraLITE headsets provide the instant voice contact ontact needed for busy tow operatorrs. State-of-the-art wireless voice comm munication is NOW available in an extrem mely afffor fordable and easy to use package. Visit us online at E t Eartec.com or callll 800-399-5994.

0 399 5994.

0-399-5994.

Beacon Sofftwar twaare - Dispatch Anywhere Towing & Roadside Management Software m makes it easy to run your business. Simple, affordable & reliable â&#x20AC;&#x201C; Dispatch patch Anywhere has multiple optionss to work for any size business. Autom matic motor club billing, driver/dispaatcher phone apps, lifetime trainingg/updates, customer surveys & real-tiime driver status for your customers are just a few of the reasons Beacon is #1 in towing soffttware. Call 866-437-6653 437-6653 or visit us online at DispatchAnywhere.com.

CREDIT CAR RD PROCESSING

COMPUTER SOFFTWARE

SWOOP - Dispatching without the headache. Powerful Mobile apps for your drivers. Seamless customer experience. Easy to use reporting & accounting. Go paperless. Provide amazing customer experience. Reduce administrative costs. Based in San Francisco, CA; Founded in 2014. Funded by some of Silicon Valleyâ&#x20AC;&#x2122;s top investors. Visit us online at joinswoop.com or call 415360-3328.

Towbook Managemen Towbook Management g nt Sofftwar tware Towbook is built for the cloud, so you can work from just about anywhere.

With digital dispatching, mobile apps for iPhone & Android, QuickBooks integration & GPS tracking, Towbook supports companies of all shapes & sizes. Plus, Towbook can be set up in just a few hours. Visit us online at towbook.com or call 855-869-2665.

84 â&#x20AC;˘ June 2018 - TOWMAN.COM

VTSS Sys ystems e s LV DERXW HIĆ&#x201C;FLHQF\ We support both PC/server & CLOUD tow & VSF management sofftwar tware SODWIRUPV 7KH HQG XVHU EHQHĆ&#x201C;WV Z multiple levels of integration, including digital dispatch, SMS text to operators, GPS Telematics, & A/C Receivables. Fully automated, on-line multi-state DMV access & electronic FHUWLĆ&#x201C;HG OLHQ OHWWHUV FXVWRP GRFV Contact us today for more details & super service. VTS Systems 877-374-7225 Ext. 2 Charles/Jenall or visit vts-systems.com.

Heartland Payyyment e Sys ystems e s Wholesale credit card processing. No middleman. Free breach warranty.

Endorsed by over 250 business associations. Three year rate guarantee.

Interchange rates Mobile card readers. Call us today at 209-743-0451.

AMERICAN TOWMAN DIRECTORY PORTFOLIO CREDIT CARD PROCESSING

North American BanCard - Towing Industry Exclusive: Wholesale rates starting at .05%. Free terminals (wire- less, iPhone / Android swipe, wired). 0 setup/annual fee. Visit our website www.NYNAB.com or you may call 866-481-4604.

*Lodar USA - Cost effective full radio control with a waterproof transmitter and keypad receiver acting as a back up just in case of a lost transmitter.

Call 888-685-6327 or visit our website lodar.com.

EMERGENCY LIGHTS

* = Manufacturer

EMERGENCY LIGHTS

ELECTRONICS

*TJR Equipment & Controls - 30 years of experience, TJR Equipment DQG &RQWUROV LV KHUH WR IXOĆ&#x201C;OO \RXU needs and produce the best quality items at an extremely reasonable price.

Quality handheld Controls and Sealed Toggle switches. Call for our catalog 603-241-9595 or visit tjrec.com.

AW Direct - offers a wide selection of products that can help you do your MRE EHWWHU IDVWHU VDIHU <RXĹ?OO Ć&#x201C;QG truck lighting, towing equipment, shop equipment, work apparel, wire rope, safety items & much more.

AW DIRECTâ&#x20AC;&#x2122;s tech team is also here to provide knowledgeable product support. Call 800-243-3194 or visit awdirect.com.

EQUIPMENT FINANCE / LEASING

*TowMate - Our wireless towing lights are the fastest to install, easiest to operate and most reliable on the market. Find out why thousands of Towing Companies trust TowMate lights to keep their operators safe & the load they are hauling visible.

Made in USA & Lifetime warranty on Electronics & LEDs. Visit us online at towmate.com or call 800-680-4455.

*TowMate - Power-link technology has quickly become the industry standard for full light systems on emergency vehicles. With a single power wire and ground, you can install and control your entire light system on any vehicle. Find RXW ZK\ PRUH Ĺ´HHW RZQHUV DQG WRZing companies are upgrading to Power-Link! Made in the USA & includes a lifetime warranty on electronics & LEDs. Visit us online at towmate.com or call 800-680-4455.

Advantage Funding - specializes in FXVWRPL]HG Ć&#x201C;QDQFLQJ OHDVLQJ VROXtions for the tow industry. Flexible Ć&#x201C;QDQFH OHDVH WHUPV IRU ERWK QHZ used equipment. Call 888-814-3426 or visit advantagefund.com.

Intek Truck/Equipment Leasing $ OHDGLQJ VRXUFH RI Ć&#x201C;QDQFH VLQFH for the towing & recovery industry.

Intek Leasing offers customized and Ĺ´H[LEOH Ć&#x201C;QDQFLQJ DQG OHDVH RSWLRQV for all new & used towing equipment, includes light & heavy-duty. Celebrating our 32nd year in business! Call 973-403-7788 or intekleasing.com.

EQUIPMENT FINANCE / LEASING

FORKLIFT ATTACHMENT

GPS

HEAVY DUTY RIGGING

Santander Bank 6HFXUH Ĺ´H[LEOH YHKLFOH DQG HTXLSPHQW Ć&#x201C;QDQFH SURgrams. Knowledgeable representatives you can trust. Simple, customized payment schedules. Low fee credit card acceptance programs.

Call 800-238-4009 or visit us online at santanderbank.com/cevf.

*Dynamic Towing Equipment & Mfg. - The Dynamic Forklift Attachment gives your company the ability to relocate automobiles at your auto auction, dealership, repair shop, salvage yard, & impound yard.

This Forklift Attachment offers greater visibility & mobility for relocating vehicles into tight areas. Capacity of 5,000 lb., strong, stable, & built to Last.

Call for more info 800-831-9299 or Dynamictow.com.

*US Fleet TrackingÂŽ is a GPS tracking manufacturer providing Internet-based access & integration to live vehicle tracking and asset management. Knowing vehicle and asset locations at all times allows you to have a rapid time and moneysaving decision process. Call us at 405-726-9900 or visit our website DW ZZZ XVĹ´HHWWUDFNLQJ FRP

*TowToolz - Lead by Frank Gentilquore, who has over 40-years in the towing and emergency service industry, TowToolz is a manufacturer and supplier in products related to towing, heavy-duty lifting, and emergency rescue/safety. If you have PRUH VSHFLĆ&#x201C;F DQG RU VSHFLDOL]HG needs, TowToolz also has the ability to custom-build equipment. Visit TowToolz.com or call 206-799-7880.

Work the non-traffic sideâ&#x20AC;&#x201C;Stay Safe!

AMERICANTOWMAN.COM - June 2018 â&#x20AC;˘ 85

AMERIC AN T O WM MAN DIR ECT OR Y POR TF OL I O INSURANCE

Austin Insurance - Here at Austin Insurance “we’ll come see you” isn’t just a catch phrase. We want to provide you with not only insurance but a full undertanding of your coverages and we will do all that we can to make that happen including coming to see you! Call 270-444-6818 or visit wreckersins.com.

HUB International Tran nsportation Towing and recovery presents e unique risks and liability challenges. nges. The best protection starts with having an insurance broker who knows your industry DQG FDQ HYDOXDWH \RXU VSHFLƓF WRZLQJ business, helps you understand nderstand the options available to you, u, and matches you with the right coverage. Call 800-369-9010 or send us an email at towinfo@hubinternationaal.com.

INSURANCE

3DFLƓF *HQHUDO ,QVXUDQFH $JHQFF\\ Since 1977, provviding insurance coverages to professional tow operators; auto repossessioon; auto transporters; salvage yards; repair shops in the midwest. Call 800-8888-0545 or visit towtruckinsuranceusa.com. a.com.

LOCKOUT TOOLS

* = Manufacturer

Sea Crest Insurrance - is a leader in WKH WRZLQJ DQG UHFRYHU\ ƓHOG ZLWK over 27 years of experience. We offer several A rated programs that exceed Automobile bile Club of Southern California Highw way Patrol, & other municipalities. Call 800-337-5900 or visit seacrestinsuurance.com online.

MOTOR CLUB//CALL A L PROVIDERS

Now serving Nebraska!

WorldClass Insurance Services Transparency is our key to success with our clients. Open communicaWLRQ RQ DOO OHYHOV JLYHV XV VDWLVƓHG towers. Competitive “AA”” Rated carriers.

Contact our knowledgeable & friendly staff. Call 877-789-1523 or visit mytowagent.com.

*Access Tools - Towers worldwide w are using the ballistic nylonn Air Jack Air Wedge. Unlike others, thhe Access Tools Air Jack features an internal nal stiffener to air insertion. Call 800-3233-8324 or visit accesstoolsusa.com

MUNICIPAL TOWING

AutoReturn - Law enforcement agencies nationwide are rapidly adopting AutoReturn’s logistics solution to streamline dispatch communications & reduce administrative costs. To learn more about how to be part of this in your area contact John Borowski at 413-575-9333 or via email jborowski@autoreturn.com.

*Steck Manufacturing uring Co. - The “BigEasy” unlocks cars fast without damaging car doors & provides quick access for all your lock ockout needs. Also available is our BigEasy asy Night light. Call 937-222-0062 or visitit steckmfg.com.

Urgent.ly Road dside Assistance is re-imagining roaadside assistance for service providerss, stranded motorists, & leading globall brands. Our digital platform connects you with more nearby jobs to grow your business HIIƓƓFLHQWO\ -RLQ WKH QHWZRUN WRGD\ at geturgently.coom/towman for more jobs near you or call us 877-234-5505.

SAFETY PRO ODUCTS

American TTowman owman Spirit Spirrit Ride - The 6SLULW 5LGH KRQRUV IDOOHQ ƓUVW UHVSRQGers struck down on the roadside and promotes public awareness of the Move Over law. Call Spirit Ride at 800-732-3869 ext. 219, or visit the SpiritRide website: atspiritride.com.

86 • June 2018 - TOWMAN.COM

*Driveline Driveline Buddyy - A spring loaded suspender bar making it quick to attach to the frame. Unbolt the driveline & let it set in the cradle. Use the T-bar & the supplied rope ratchet between the u-joint and yoke, pull it tight & hook the rope ratchet forward of the driveline to secure it. It is fast & easy. Call us at 209-401-0069, like us on Facebook, or visit our website: Drivelinebuddy.com.

*Tackle *T Tackle ackle Technologies/Spill Technoologies/Spill TTackle ackle Spill TTackle ackle absorbent technology is highly effective f in spill response for all situations, rain or shine. Unlike dry competitors, Spill Tackle works on all DXWR ŴXLGV GRHVQōW UHTXLUH KXQGUHGV of pounds for diesel spills. With Spill Tackle use 75% less product, handle 50% less weight, & save your company time and money. Visit us online at spilltackle.com or call 228-206-1449.

AMERIC AN T O WM MAN DIR ECT OR Y POR TF OL I O

* = Manufacturer

SERVICE TRUCK

SIDE PULLEER

SLIDE-IN

TECH HNOLOGY

*Dynamic TTowing owing Equipment & Mfg. - Dynamicâ&#x20AC;&#x2122;s Service Truuck SV100

*Dual-TTech ech - Side-Pulleer, dual wireless remote winches w w/ air release, wire ropes, hydraulic stiff legs, chain pockets, adjustable pyloon & tie back points, 2 yr. manufacturrerâ&#x20AC;&#x2122;s warranty.

Available in 9K, 10K, & 12K cap. on carrier or wrecker w/ chasssisâ&#x20AC;&#x2122; 24K GVW or more. Design allows the operator to perform recovery work from o either side w/o having to climb on & off the unit to constantly adjust the dir d ection of the pull. Visit dual-techinc.coom or call 800852-0345.

*Dynamic TTowing owing g Equipment & Mfg. - Dynamic Slide--In 4000 or 5000 lb.

eimpound.com m - allows users to electronically identify ify & notify lien holders & vehicle owners wners at no cost. Visit eimpound.com orr call us at 678-230-2796.

RIIHUV D IRXU \HDU ZDUUDQW\ 6SHFLĆ&#x201C;FDWLRQV - 4 large roll-up door compartments w/ shelving to hold approximateely 36 batteries, 2 additional side comppartments, extra large top compartment, open o deck space to store Go-Jacks, dollies, fuel & water tanks, emergency conees, etc. All steel, one piece construction. Or O optional poly fenders, fenders available w/ an under unnder reach for low clearance garages. Or wheel lift w/ or w/o a extendable recovery boom Contact us for more info-800-831-9299 or Dynamictow.com.

TOOLS / TOOLBOXES

& 7500 lb. Tow Rating. Comes complete with an electric over hydr h aulic pump (engine mounted clutch pump kit optional), in cab controls, 74â&#x20AC;? reach, a 36â&#x20AC;? tow height.

Perfect for dual rear whheel pick up. Class 3 Receiver Tow Hitch, built in saddle & chain boxes. Easy bolt in innstallation. Bumper removal is not necessary. Featuring 73â&#x20AC;? long subframe, bronzee bushings, straps & ratchets, h safety f chains, h i 200 amp inline fuse system, complete mounting kit, or optional clutch pump kit tire spacer blocks, trailer hitch & a two year warrranty. Contact us for info 800-831-9299 or Dynamictow.com.

TR RAINING

TRAILERS

*Transfer Flow introduces a 60-gal. replacement fuel tank for the 201718 Ford F-250 & F-350 Super Duty with short bed crew cab, & long bed SuperCab diesel trucks. The hot-dipped aluminum alloy steel tank nearly doubles the original useable fuel capacity. The 60-gal. replacement fuel tank is 100% engineered & manufactured in the U.S.A. S A Call 800 800-442-0056 442 0056 RU YLVLW 7UDQVIHUĹ´RZ FRP

All Colorado Semi Trailers - The Landoll 440 and 455 haas a lot to offer the tow industry andd All Colorado Semi Trailers is here to provide the best when it comes to a good quality trailer WKDW ZLOO ODVW :H DOVR RIIHU Ć&#x201C;QDQFLQJ options. Mention this ad weâ&#x20AC;&#x2122;ll provide special pricing! Call 3033-494-6472 or visit acstrailers.com.

TRAINING

WINCHESS

Recovery Billing - Course teaching fellow towers how to get paid what is rightfully owed to them. Teaching remediation of accident scene, proper writing of recovery invoices, billing on property damage liability insurance, a obtaining payment from insurrance ance companies, guest speakers, and much more!

Call 508-763-5474 or visit us online at recoverybillingunlimited.com for more info!

*Warn Industries - When time is money and your safety is on the line, Warn Industries is the name to choose. With a full line of planetary gear winchesâ&#x20AC;&#x201D;all backed by a new extended warrantyâ&#x20AC;&#x201D;Warn offers proven, high-performance, and reliable products that let you get more done in less time. Call 800-543-9276 or go to warn.com for more information.

88 â&#x20AC;˘ June 2018 - TOWMAN.COM

Utility Trailers - is your 1 stop shop for all your truck, trailers & tanker needs. We have new ew & used trailer VDOHV Ć&#x201C;QDQFH OHDVH DUH DYDLODEOH Parts showroom aavailable at all nine locations. We have a full service department, & paint & body shop. Call 888-240-7320 40-7320 or visit utilitytrailers.com.

American TTowman ow wman Expositions The largest & most comprehensive education & trraining program, attended by tens of thousands of Tow Bosses & operators a since itâ&#x20AC;&#x2122;s inception 30 years ago, is produced by the American Towman Academy at every American Towman trade show & conference. Visit towshow.com. For details on ATâ&#x20AC;&#x2122;s 3 premier tow shows in 3 premier locations. Call 800-732800 7323869 or visit atexposition.com.

WRECKER BODY - MANUFACTUREERS

*Centuryy,, Vulcan, Chevron - The iconic brands of Century, Vulcan, & Chevron bring you the most diverse range of wreckers in the industry. Century, Vulcan, & Chevron brands continue to lead the industry with a diverse light-duty lineup of products while Century & Vulcan maintain dominance as the global leaders in heavy-duty integrated units & rotators. All of which are backed by the industryâ&#x20AC;&#x2122;s best network of top-level distributors.

Visit millerind.com, facebook.com/ millerind, or call 800-292-0330.

*Dual--TTech prroudly presents the newest edition to the wrecker line up the SL4A. This uunit is designed with a 3/16 aluminum body accommodating two 24â&#x20AC;? toolbo lboxes. Standard units are equipped with DUAL-TECHâ&#x20AC;&#x2122;s self loading wheel lif l t & a wired remote.

Options includee a drag winch and a back up camera. Visit dual-techinc.com or call 800-852-0345 0345.

AMERICAN TOWMAN DIRECTORY PORTFOLIO WRECKER BODY - MANUFACTURERS

*Dynamic Towing Equip. & Mfg. - wrote the book on autoloaders.

For almost 3 decades, Dynamic produced the very best autoloader.

This 701 unit is a must for towers looking to get the job done quicker & safer. Standard equipment includes aluminum rock guards, tire spacer blocks & inside controls.

Many options available. Choose the Lightning or Classicbody. Offers a robust 5000-lbs. wheellift. Need a full 90° hook up, here’s your best in class autoloader. Industry’s only standard 3-year warranty. Call 800831-9299 or visit dynamictow.com.

*Jerr-Dan Corp. - For over 45 years, -HUU 'DQ KDV UHGHƓQHG WKH WRZLQJ industry by setting new standards for performance, quality, innovative technology, and service. Every product, from standard, medium, and heavy duty carriers and wreckers to our heavy duty rotators, & side recovery systems, is backed w/ service & support through our nationwide distributor network.

Call 800-926-9666 or visit us online at jerrdan.com.

* = Manufacturer

WRECKER BODY - DISTRIBUTORS

*Renew Truck Body - Built to order replacement stock or custom designed polymer wrecker bodies.

Polymer bodies are more durable than composite, aluminum, or steel bodies. This fact coupled w/ polymer’s high chemical resistance makes our body the last body you will ever buy.

Visit renewtruckbody.com or call us at 844-736-3982.

Akins Body & Carrier Sales - #1 Atlanta Ford and Dodge Commercial Dealer. Century, Vulcan, Holmes & Chevron distributor. We stock Ford, Dodge, Peterbuilt, KW, Hino & Freightliner units. Visit us at Akinsford.com or call 866-389-4173.

WRECKER BODY - DISTRIBUTORS

Atlanta Wrecker Sales - Number one Jerr-Dan sales distributor in the country for over 15 years. We sell tow trucks at affordable prices & we advertise our prices. The most affordable carrier on the market. 2019 Freightliner M2 Pro only $80,900 w/ a Jerr-Dan 21’ 6-Ton Carrier, 2 tool boxes, wheel lift, 22 head LED light bar, 8K Ramsey Winch. Chain kit & wireless tow light!

Over 20 in stock! Call 800-313-2040 or visit atlantawreckersales.net or atlantawrecker.com.

Atlantic Emergency Solutions Everything Jerr-Dan! Large supply of new & used inventory help get you into the right truck fast! From the biggest eye-catching trucks down to the git-er-done essentials, Atlantic has your Jerr-Dan! Our inventory is in Virginia & we sell/deliver across the nation! Go online or call for available chassis & bodies to build your own! 800-442-9700 or AtlanticWreckers.com.

B&Z Sales - Authorized distributor for Miller Industries in Alabama & Mississippi. We offer full parts & service & sales. Call 800-530-7941 or visit bzsalesinc.com.

Casanova Towing Equipment We’re California’s Dynamic and Dual-Tech distributor serving Los Angeles and the greater West Coast. Our complete tow truck center offers new & preowned units for sale, a wide selection of towing supplies in-store and a full-service repair facility. Ask XV DERXW RXU ƓQDQFLQJ RSWLRQV DQG trade-in program. Visit us online at casanovatowequipment.com or call 800-746-8802.

WRECKER BODY - DISTRIBUTORS

Chevron Commercial - We offer new & used wreckers & carriers - the best eye candy in the industry. Also contact us for all your towing accessory needs. Call 800-443-5778 or visit us online at Chevroncommercial.com.

Crouch’s Wrecker Sales - With over 29 years of sales experience Crouch’s is proud to be a full line distributor for Miller Industries. We take great pride in offering the best equipment our industry has to offer, & even greater pride in serving our customers. Let us know how we can serve you! Call 800-628-5212, 407-438-4160, or visit us online at crouchtowtrucks.com.

90 • June 2018 - TOWMAN.COM

Deep South Wrecker Sales - The South’s largest wrecker supplier. We offer the greatest brands built on chassis of choice! We are the industry OHDGHU LQ REWDLQLQJ WKH EHVW ƓQDQFLQJ for your needs! Delivery available.

Inquire today for quote. Visit us online at deepsouthwreckersales.com or call 877-711-4338.

Elizabeth Truck Center - We are a Miller Industries distributor & your one stop for all your towing needs. New and used trucks are in stock & ready for delivery. Call 908-355-8800 ext. 24 for Jim, ext.

40 for Stu or ext. 37 for Bobby.

Dan & Orlando are in the Tow Parts Dept. x22 & ready to help you with whatever parts you need. We work hard for you! Give us a call today! elizabethtruckcenter.com/tow-sales.

AMERICAN TOWMAN DIRECTORY PORTFOLIO WRECKER BODY - DISTRIBUTORS

Fitzgerald Towing & Recovery has taken the knowledge and experience building glider kits for the past 25 years and applied it to building carriers, wreckers and rotators. Top quality craftsmanship, parts, and materials are used on all builds.

Large inventory is kept in stock. Learn PRUH Ć&#x201C;W]JHUDOGZUHFNHUVDOHV FRP RU call 888-589-9773.

Florida Wrecker Sales - Call 813-626-2144 or visit gottowtruck. com or towingequipment.com.

G. Stone Commercial - Specializing in all types of trucks, trailers & equipment. From racing to recovery we have been here for 40 years taking care of our customers every step of the way. We take anything in trade! Call 802-388-9599 or visit us at gstonecommercial.com.

* = Manufacturer

Ginn Motor Company - Dodge business link dealer offering Kilar carriers. Delivery anywhere in US. Financing. Treating customers the right way since 1922. Call 888-9795034 or visit us online ginncommercial.com.

WRECKER BODY - DISTRIBUTORS

McMahon Truck Centers - Operates Heavy- duty & medium- duty commercial truck businesses at 8 locations throughout 5 states. We pair leading edge support solutions together with strong, premium vehicles from Mack, Volvo & Hino including product offerings of premium truck bodies & attachments from Jerr-Dan. Call 614-252-3111 or visit mcmahontrucks.com.

New England Truckmaster Specializes in custom built orders - wreckers, carriers, light- & heavyGXW\ 6DOHV SDUWV VHUYLFH Ć&#x201C;QDQFing, & installation. We are a full line Miller Distributor. Call 800-481-0501 or visit netruckmaster.com.

New England Wrecker Sales New & used carriers & wreckers, custom design & fabrication, installs, paint, frame lengthening & any mechanical needs, full inventory of parts & accessories, custom lighting options. Call 603-658-7171 or visit us online at newrecker.com.

Northeast Wrecker Sales - Miller Industries dealer providing a complete line of custom built carriers & wreckers of all sizes installed on any new truck chassis of your choice. Many customer trades always availbale. We stock all towing & recovery equipment. We have D ODUJH Ĺ´HHW RI WUXFNV WUDFWRUV ZUHFNHUV Ĺ´DWEHGV KHDY\ HTXLSment to handle any trucking or recovery operation. â&#x20AC;&#x153;WE DO IT ALLâ&#x20AC;?.

Visit northeastwreckersales.com or call 518-573-8232.

WRECKER BODY - DISTRIBUTORS

Nussbaum Equipment - Jerr-Dan Wreckers & Rollbacks. Visit our website to see updated listings of our trucks in stock. We stock a full line of accessories & parts for all makes & models. We look forward to doing business with you. Please call and ask to speak with our sales team.

Call us at 717-684-0189 or visit nussbaumequipment.com.

Work the non-traffic sideâ&#x20AC;&#x201C;Stay Safe!

Rickâ&#x20AC;&#x2122;s Truck & Equipment - In business since 1994, we strive to EARN your business. We are a proud distributor of all Jerr-Dan products. We stock parts and accessories & ALWAYS have trucks in stock, built, ready to go! We welcome trades and offer on-theVSRW Ć&#x201C;QDQFLQJ Z RQH GD\ DSSURYDOV Call 800-639-4537 or visit ricksrollbacks.com.

Rush Towing Systems - From sales, service and parts to custom builds, Rush Towing Systems, a Jerr-Dan distributor, is the one-stop shop for all of your towing needs. Visit us online at rushtowingsystems or call 877-578-7486.

Sanderson Truck Equipment Jerr-Dan Southwest towing equipment distributor, sales, parts, service, custom fabrication, light, medium, heavy, built in stock, custom built, wheel lifts, rollbacks, heavy wreckers, rotators. Voted #1 in quality by Arizona Tow Talk magazine. Call 623-842-8814 or visit sandersontruckequipment.com.

AMERICANTOWMAN.COM - June 2018 â&#x20AC;˘ 91

AMERICAN TOWMAN DIRECTORY PORTFOLIO WRECKER BODY - DISTRIBUTORS

Select Truck & Equipment - We started building tow trucks in 1995, authorized Jerr-Dan Distributor new & used trucks & car carriers. Parts DFFHVVRULHV UHSDLUV Ć&#x201C;QDQFLQJ leasing. We want you as a repeat customer not a one time customer.

Call 800-896-2120 or visit selecttowtrucks.com.

Smyrna Truck & Cargo - is a proud distributor of Miller Industries products. We are a family owned business located in Smyrna, GA. & have been serving our community w/ quality truck equipment since 1952. We offer new & used towing equipment, parts, & service. Call 855-269-5347 or visit smyrnatruck.com.

Southern Calif. Tow Equipment - 6DOH OHDVH Ć&#x201C;QDQFH RI ERWK QHZ XVHG ZUHFNHUV Ĺ´DWEHG KHDY\ WRZ trucks, and trailers from Miller Industries & Sun Country Trailers nationwide. Parts shipped to all states.

Call 800-400-8085 or visit us online at towequipments.com.

* = Manufacturer

Tow Industries - Southern Californiaâ&#x20AC;&#x2122;s largest Miller distributor of Vulcan, Century, Eagle, Champion & Holmes wreckers & carriers from light to heavy duty. We carry parts & service Miller lines. Visit out website for new and used inventory. Call 323-660-4866 or visit us online at towindustries.com.

WRECKER BODY DISTRIBUTORS.

West End Service - An authorized distributor for Miller Industries offering Century, Challenger, Champion, Chevron, Eagle, Holmes & Vulcan carrier & wrecker bodies. Miller Trailers are also available. Authorized dealer for International, offering medium-duty truck chassis in sales, parts & service. Visit us online at westendservice.com or call 800-425-4455.

WRECKER BODY DISTRIBUTORS.

Worldwide Equip. Sales of CA - For the largest selection of work ready Jerr-Dan wreckers and carriers on an assortment of different chassis or for CA legal Landoll sliding axle trailers all at competitive pricing.

Visit newtowtrucks.com or call us at 562-287-5200.

92 â&#x20AC;˘ June 2018 - TOWMAN.COM

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AMERICANTOWMAN.COM - June 2018 • 93

DRN Helps Recall Notifications Digital Recognition Network recently announced it is using its Automated License Plate Recognition technology to help automakers notify owners of vehicles under safety recalls.

By utilizing ALPR, DRN said it can take a “hotlist” of affected vehicles, and when one of the company’s ALPR-equipped partner vehicles finds

94 • June 2018 - TOWMAN.COM

license plates that match vehicles on that list, it can attach the recall notice directly to the vehicle.

Additionally, the hotlists can be provided to law enforcement officers to notify affected owners during traffic spots, for example. “(I)t is a logical extension for automobile manufacturers in the sense that their captive finance divisions have been using ALPR technology to

repossess vehicles for years,” said DRN executive chairman/founder Todd Hodnett. “In this instance, rather than recovering the vehicle we are providing an important public safety function by hopefully preventing the future loss of additional lives.” *** DRN also recently presented top providers and affiliate awards during the North American Repossession Summit to honor organizations that have demonstrated excellence and leadership in the repossession industry.

“Each of these award-winners helps to set the standard for the industry, and some have been honored by DRN multiple times, a testament to their continued commitment to excellence,” said Andy Cameron, SVP of FinTech at DRN. American Recovery Service was named Provider of the Year with a high number of total repossession assignments and successful repossessions.

DRN also honored providers Primeritus Financial Services and ALS

Resolvion with Gold Provider of the Year Awards. Professional Auto Recovery was named the National Affiliate of the Year.

Other affiliate award winners included: Solid Solutions 24/7, Top Gun Western Region 2018; Relentless Recovery, Top Gun Midwest Region 2018; Specialized Recovery, Top Gun Southern Region 2018; International Recovery Systems, Top Gun Eastern Region 2018; and Towing San Diego, Big Picture Award.

Source: autoremarketing.com.

Vigilant Solutions, Plate Locate Reach Agreement Vigilant Solutions recently announced that it has reached an agreement with Plate Locate to sublicense Vigilant’s patent portfolio in return for Plate Locate granting Vigilant the ability to enable law enforcement to have greater access to commercially generated license plate reader data via its hosted LEARN analytic software to assist in law enforcement investigations.

Additionally, this agreement allows Plate Locate to immediately become a Vigilant reseller and begin reselling Vigilant’s new high-definition LPR camera systems.

The announcement provides Vigilant Solutions’ law enforcement customers with access to more than 100 million annual LPR detections.

“Analytics are made more powerful with additional data,” said Shawn Smith, founder/president of Vigilant Solutions. “We are very pleased to have reached an agreement with Plate Locate to further enable our law enforcement partners to use this additional data.

“Coupled with our LEARN analytic solution,” Smith said, “law enforcement will be able to enhance its ability to combat crime and improve the safety of our officers, families and communities.”

“We are equally as excited to be working with Vigilant Solutions,” said Jeremy Gonske, president of Plate Locate. “Vigilant Solutions’ LEARN

Continued on p. 96 ...

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AMERICANTOWMAN.COM - June 2018 • 95

... continued from p. 95 analytics, and the data behind them, have proven themselves to be an effective tool for law enforcement for the generation of investigative leads, ultimately leading to improved case closure and reduction of crime.”

Source: prnewswire.com.

State Comes Down on Lender Massachusetts Attorney General Maura Healey announced recently that Source One Financial Corp., a finance company providing subprime automobile loans, will pay $765,000 after allegations of routinely facilitating the sales of defective and inoperable cars.

According to Healey’s office, Source One violated the Massachusetts Consumer Protection Act when it facilitated the sale of these bad cars by two auto dealers, Auto Drive One and Buy-A-Ride.

“This company left hundreds of drivers with significant debt for cars they could not use,” Healey said in a statement. “We will go after schemes by auto dealers and finance companies that mislead consumers and will work to get people their money back.”

Under terms of the settlement, Source One will pay $200,000 in consumer restitution, waive more than $565,000 on loans that ended in vehicle repossession, and will help consumers repair their credit.

Source: legalnewsline.com.

96 • June 2018 - TOWMAN.COM

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AMERICANTOWMAN.COM - June 2018 • 97

Cattle and Cleavers

by Mark Lacek

M

any people view the Sunshine State as nothing but beaches and palm trees. This may be true of some of the coastal communities, but as you travel inland you’re in for a surprise. South-central Florida is about as country as grits and salted ham.

Most Florida rural small towns are long-established cattle towns. The truth is that Florida has more than 18,000 cattle ranches. Spanish explorer Juan Ponce de Leon first brought cattle to the area in 1521. The term “cowboy” was used in Florida long before being used out West. Even citrus and Disney rank second and third behind the cattle industry—bet you didn’t know that!

I was on my way to the airport when a repo assignment came in for two medium-duty Mitsubishi stakebody trucks at a small Florida company. The debtor behind on his payments was a small cattle company located in Wauchula, about 75 miles from my office.

On that day, I was picking Doug up at the airport. He was the manager of the Ohio office; I figured he would have no problem working an assignment with me while he was in Florida.

As in any repossession assignment, I conduct a preliminary investigation before hitting the road. The satellite photo showed a small commercial building out in the country, trucks parked on the side and front, no gates and open access to the road. We left the office about 8 p.m. that evening to scout out the job and possibly repo the collateral on the first trip out.

It was very dark when we pulled up to the target location, with no traffic at all. It was so dark, we could barely make out the two mediumduty trucks and a trailer parked in front of the building. They were

98 • June 2018 - TOWMAN.COM

backed into what looked like a loading dock.

We passed up the address and parked about 50 yards down the road.

Doug and I both grabbed a flashlight and began our walk to check the VINs on the trucks. Doug suggested he check the medium-duty truck parked near the front of the docks and that I check the numbers on the one parked near the end of the loading dock.

I was just about to turn my flashlight on the VIN when I heard Doug cry out. Two seconds later he was looking at me, telling me to follow him.

“You gotta see this,” he said.

I turned the corner around to the rear of the medium-duty stake truck and right away I saw the giant eyes looking at me from about a foot away.

“Dead cows,” he said. “Who the heck hauls dead cows?”

A closer examination revealed three massive dead cows lying on their sides, eyes wide open. Doug explained he turned his flashlight on when he rounded the corner and the light landed directly on the eyes of one of the cows.

“I jumped two feet back,” Doug said.

At this point I was laughing my butt off … when I heard the sound of a roll-up door.

“Who the heck is out there?!” someone yelled.

Preparing to make contact, I walked over to the opening as the light from inside the small warehouse lighted the area. As the door rose, I noticed the silhouette of a man in a butchers’ jacket with long meat cleavers hanging at his sides. The front of his jacket and the full length of his arms were covered with blood.

“Can I help you fellers?” he asked.

If there were a photo of Doug and

I right then, I have no doubt it would show our eyes bulging out like cue balls.

I pulled together my thoughts as quickly as I could and introduced myself. I explained we were from the finance company and we were there to pick up the trucks.

“If you don’t mind,” I added.

“You’re not taking my cows,” the man said … as the blood from both cleavers dripped onto the dock floor.

“I need to butcher up those three tonight; I have a customer picking them up tomorrow,” the man said.

“We don’t want your cows, sir,” Doug quickly added.

After about a 10-minute conversation, the man explained he buys dead cows from farms and ranches and sells the meet to the alligator farms.

You would be surprised at how many dead cows there are out there, he said.

He agreed to turn over the trucks if we let him unload his dead cows from the truck.

We assured him that wasn’t a problem as he put away his cleavers and walked towards a very bloody forklift.

After about an hour, the truck was unloaded and we were on our way.

The next day we all shared a laugh back at the office, especially when I showed the staff the man’s business card.

“We buy your dead cows,” the card read, with a cartoon of a smiling gator.

“That’s what I call a ‘steak’-body truck,” I said to Doug.

Repo Editor Mark Lacek authored the Certified Commercial Recovery Agent certification program and has more than 30 years of recovery experience. He is the former editor of “Professional Repossessor” magazine. Email him at Mark@commercialassetsolutions.com.

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AMERICANTOWMAN.COM - June 2018 • 99

As Loan Defaults Rise, Repos Skyrocket The repossession industry is booming at an unexpected time. Although the U.S. economy recently entered its second-longest-ever period of expansion, the auto-loan delinquency rate last year reached its highest point since 2012, driven by souring subprime auto loans.

And the repo industry has noticed the change.

“So much of America is just a heartbeat away from a repossession—even good people, decent people who aren’t deadbeats,” said Patrick Altes, a veteran agent in Daytona Beach, Florida. “It seems like a different environment than it’s ever been.”

Business has more than doubled since 2014, according to Relentless Recovery, the largest repo company in Ohio. Last year, the company repossessed more than 25,500 vehicles—including tractor-trailers and riding lawn mowers.

Nationwide, repo agents described a broadening base of people struggling to stay current on their auto loans. In the old days, agents picked up mostly entry-level cars like Chevy Chevettes and Dodge Neons. Agents today get assignments for high-end brands such as Mercedes-Benz.

“Now it’s all over the place,” said Altes, who

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is also the former head of the trade group Time Finance Adjusters.

The only cars still rarely seen are Subarus and Volvos—the unflashy favorites of the urbane upper middle class.

More than 4 percent of auto loans were at least 90 days late at the end of 2017—the highest rate in five years. That number jumps to almost 10 percent for subprime auto loans alone, according to a report by the Federal Reserve Bank of New York.

Loans now carry higher balances and longer terms, stretching out the timeline for trouble to appear.

The rate of auto loan write-offs— which includes repos—is trending higher but remains below its 2009 peak, according to Equifax numbers.

Source: chicagotribune.com.

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AMERICANTOWMAN.COM - June 2018 • 101

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robertyoungtrucks.com 102 • June 2018 - TOWMAN.COM

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AMERICANTOWMAN.COM - June 2018 • 103

Sally Shines for Kids

by Jim “Buck” Sorrenti

T

Various components on the wrecker were painted bright colors to enhance the wrecker’s standing with kids at the new Erlanger Children’s Hospital in Chattanooga, Tennessee.

his restoration is a family’s legacy in the city where towing was born. In late 2017, representatives from the Children’s Hospital at Erlanger in Chattanooga, Tennessee, made the decision to include unique displays that relate to Chattanooga’s history in their newly built hospital (then-scheduled to open in early 2018).

Each floor of the hospital would have different focal points; for the second floor of the new hospital, Erlanger decided to use an antique wrecker.

Seeing that Chattanooga was the birthplace of towing and still a key part of the industry, it seemed a perfect fit.

In December 2017, a representative from the hospital reached out to Jeremy “Tank” Tankersley, customer service supervisor for Miller Industries, and asked him to find and

104 • June 2018 - TOWMAN.COM

restore an old wrecker to be put on display. Tank has a rich family history in the towing and recovery industry.

His grandfather, Jasper Wiley “J.W.” Dodd, opened a Gulf Service station in the early 1950s in nearby Rossville, Georgia. Not only that, but J.W. actually met his wife at Erlanger hospital in Chattanooga while she was in nursing school in 1950.

This became more than just another project for Tank, this was part of his family’s history. He still had “Sally” his granddad’s old Holmes 330 Junior wrecker, but she was in pretty rough shape. Tank offered to lead the restoration project of the old wrecker to donate to the new Children’s Hospital. Sally’s restoration team included Tank, his uncle Mark Dodd, Terry Aiken, Richard “Ratchet” Pope and Henry Johnson. To start the

restoration project, Tank and his uncle Mark had to find a suitable cab and chassis.

Along with the work that had to be done with the cab, a lot of preparation went into the frame and old Holmes wrecker. Tank and the crew dedicated numerous hours since December restoring this old wrecker.

The frame had multiple breaks that had to be repaired. All mechanical functions were seized due to sitting idle and in constant exposure to the elements. All functions had to be reworked, but are now operating properly.

With help from Byrd’s Automotive in Chattanooga, Tank and Henry Johnson did the paint job and Vance Dobbins III did the lettering. The Dodd Brothers Service Center original wrecker was painted white and bright

A suitable chassis (left) was key to starting the restoration of a truck (above) that honors Chattanooga manufacturing for a new children’s hospital.

To honor Dodd Brothers legacy as a Gulf Station, "Gulf Crest Purple" highlights truck fenders, boom and other trim areas (right).

purple. Tank learned the origin of the bright purple color used on the truck from Tommy Clark, an old friend, who had asked Tank if it was going to be painted “Gulf Crest Purple” like the original. Gulf Crest Purple represented the top-tier fuel sold at Gulf Service stations in the ’50s.

“The paint job took two months and was inspired by my grandfather’s service station,” Tank said. “It was a full-service Gulf Station; they had Gulf Crest Gasoline that had purple pumps so he painted the trucks to match.

“Since the truck would be on display at a Children’s Hospital, all mechanical functions of the wrecker were painted using multiple bright colors for the kids.”

Sally is a 1941 Chevrolet 1-ton with a 1955 Holmes 330 Junior 3-ton wrecker body with mechanical winches, powered by a 235-cid engine with a four-speed manual transmission. An old Gulf Oil can was used to keep flowers on the dash.

Sally will serve as a main attraction on the second floor of the hospital and children will be able to interact with her by turning on the lights and turning the wheel on the side of the body to raise and lower the hook from the boom.

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“The truck has a lot of history being the first wrecker in the community and has tons of stories that I have heard my whole life,” Tank said.

Chattanooga is full of history.

Besides being the birthplace of the towing industry it is home to the world-famous Honest Charley Speed Shop and Coker Tire Co. When the project was finished, they had a photo op with Sally at Honest Charley’s.

Coker graciously helped out with tires for the restoration project.

“My grandfather would help anyone and never expected anything in

return; he was loyal to his community, county, church or anyone in need,” Tank said. “He was always buying customer’s children, neighborhood kids a Coke or giving them a piece of candy and loved to see them smile.

“He would be happy to see his old truck going into the new Erlanger Children’s Hospital in Chattanooga.”

Jim “Buck” Sorrenti, a longtime editor of American Towman, has been our field editor for the past few years. He is a freelance writer and photographer with more than 40 years of experience covering motorcycle, hot rod, truck and towing culture. He writes weekly for TowIndustryWeek.com.

AMERICANTOWMAN.COM - June 2018 • 105

Rifle Salute for Fallen Towmen

by Steve Calitri

I

n Clintwood, Virginia, the Spirit Ride Ceremony was honored with a rifle salute. Four riflemen of the Clintwood Veterans of Foreign Wars post gave off three volleys toward the sky upon command. They stood upon a grassy knoll above the Spirit Ride motor coach where First Responders were gathered.

When I was told there was going to be a rifle salute, I was thrilled.

When I watched the live feed of the Ceremony on the Spirit Ride’s Facebook page I didn’t notice the riflemen, only heard the reports of the gunfire.

Going back to the video replay, I could see five veterans on the hill in military dress in the distance on the top of the screen.

A true 21-gun salute is a cannon salute rendered exclusively to the president, former presidents and visiting heads of state. The rifle salute, for those of lower rank or honored civilians, consists of three volleys of rifle fire (regardless if there happen to be seven riflemen, this is not 21-gun salute).

According to Arlington National Cemetery, “This practice originated in the old custom of halting the fighting to remove the dead from the battlefield. Once each army had cleared its dead, it would fire three volleys to indicate that the dead had been cared for and that they were ready to go back to the fight.” This reminds one of towing’s ongoing fight to help motorists and other first responders, even as our own casualties mount.

Either way you cut it, the reports of rifle fire in the air were in honor of all fallen First Responders, for those men and women of the towing, fire, police and emergency medical services. For the towing industry to receive such a salute was a watershed moment. Each day and night, tow

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operators are working the white line with their lives at risk just inches away from being struck down; injured, maimed, dismembered or killed. The Spirit Ride is making people take note.

It was a good day all around for the Spirits of the Fallen. When the truck procession—fire trucks, EMS, tow trucks—left the ceremonial grounds, it was escorted by 10 police vehicles from various branches of law enforcement. Channel EKBTV flagged them all down on the freeway and they pulled over for interviews that aired that night. Once again Mike Corbin was cast in the role of spokesman for the Ride and the Cause.

Virginia State Police escorted Spirit to the state line where Kentucky State Troopers picked up the procession, and then again it was picked up by West Virginia State Troopers as the Spirit Ride rolled toward Charleston and the Safety Expo being held there.

For most moments in our life, we experience the day’s continuum with

our thoughts and feelings drifting along. The Spirit Ride Ceremony calls home those feelings and thoughts to the risks faced every day and the resulting tragedy that sometimes occurs. The sound of gunshot punctuating the moment is a reminder that this is not a dream … life is precious and fragile.

Being honored by a rifle salute is a sign that America is truly beginning to give tow operators the respect already known by other first responders. Landmarks have begun being named after towmen. The I-95 overpass near Boca Raton, Florida, is being renamed the Richard Jason Randolph Memorial Bridge.

Randolph fell to his death from the bridge while assisting a trucker a year ago.

Booting Fee Increase Denied The Hudson (New York) Common Council recently defeated a resolution to increase vehicle-booting fees by $40, but approved the increase of fines for parking meter violations by $2.

The Common Council voted 9-0 against raising the vehicle-booting fine from $110 to $150.

Violators with three or more outstanding parking tickets for more than 45 days may find their vehicle booted, or another security device attached to immobilize their vehicle, according to the city code. The owner must pay a $110 fee to have the boot removed.

The tow company keeps the entire fee, which covers the cost of applying and removing the boot.

Booting was temporarily suspended more than two years ago after several residents were unable to pay the vehicle boot fines on weekends. During the week, fines are paid at city hall, which is closed weekends.

Hudson police could take payments on weekends for booted cars, Chief L. Edward Moore said at the council meeting.

The city decided to pursue booting once again because owners of hundreds of vehicles have not paid fines, according to one councilman.

“Part of the reason we got this discussion going is there is literally hundreds of tickets out there,” the councilman said. “Some vehicles that we know that parking agents go by owe over $1,000. In some cases it’s close to $2,000. … I also think there is a feeling in the public right now that if they [those who have been fined] don’t pay their fine, that there will be no resolution. This will go on forever because nothing is going to happen to them. I do believe that [idea] is prevalent.”

Tow companies cited increased costs associated with the purchase, attachment and removal of vehicle

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... continued from p. N 108 boots as the reason for the proposed increase.

With the resolution defeated, the councilman said he would meet with the tow companies to see if they would be willing to offer the service without the fee increase.

Source: hudsonvalley360.com.

Scrutiny Gets Tow Policy Revamped “When we’re calling for a tow, it’s most important to us that it’s an honest and reputable tow company,” East Pennsboro (Pennsylvania) Police Chief Mark Green said.

In November, an ABC27 investigation into West Shore Regional and amp Hill police departments uncovered concerns drivers were being overcharged because police almost exclusively required them to use the towing company G.A. Smith, where the police chiefs knew a mechanic.

Camp Hill has since changed its towing policy.

In the months following the initial investigation, ABC27 received more than 50 calls, emails, and messages on social media asking why East Pennsboro Township uses one towing company, Magaro’s Auto Sales and Towing. There were also questions from the public about ethics; two East Pennsboro Township commissioners are related to the owner of Magaro’s.

ABC27 filed Right to Know requests and went through hundreds of documents.

“When you ran the story and came in and looked at, you know, our towing practices and policies, that made us actually get out and read our towing practices and policies,” Green said.

At that point, Green says township commissioners realized an ordinance required them to bid out township towing services every three years. They had not been doing that, so they immediately put out a request for towing companies to submit proposals.

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AMERICANTOWMAN.COM - June 2018 • NORTH 111

... continued from p. N 110 Magaro’s was the only towing company that applied.

Public records show East Pennsboro Township has been using Magaro’s for towing long before Kristy and Skip Magaro were elected to the board. East Pennsboro sources say the township had a relationship with Magaro’s towing when Kristy Magaro, the owner’s daughter, was “in diapers.”

Public records also show East Pennsboro police frequently allow drivers to use the towing company of their choice. Police say they use their own vendor if a driver’s company can’t get to the scene fast enough, or if the driver doesn’t have a preference.

Police were quick to give ABC27 all requested records, and say they welcome calls from anyone who has questions about their towing practices.

Source: abc27.com.

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Mom Said Towman Saved Her Life Sherry Williams woke up and tried to start her car recently.

“My car wouldn’t crank so I ended up calling my insurance company; they dispatched a tow service,” said Williams.

It was about 6 p.m. when tower Johnnie Jones arrived in her apartment complex in Raleigh, North Carolina.

She says she was just about to sign the release form for her car when shots rang out. Williams says she froze.

“When we heard the shots he said, ‘Oh my God. They’re shooting!’ He said, ‘Get down!’ and I think I froze and he reached over and pulled my sleeve and we hit the ground and I guess by him pulling me he was hit in the elbow,” said Williams.

She says Jones saved her life, but took a bullet in the process. He was shot in the elbow.

“I never would’ve thought I’d be

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that close,” said Williams, who has a son. “Like I said, if he did not pull me down from his shoulder that could’ve been my chest.”

Williams has not had a chance to personally thank Jones, but she wants him to know she is more than grateful.

“Just thank him for actually saving my life and I wish him a speedy recovery.”

Jones, who could not be reached by press time, works at Big Mack Towing in Knightdale. His brother says he is on the mend.

Source: cbs17.com.

Car Rolls onto Florida Towman A Cape Coral, Florida, towman is dead after being hit by a car recently.

Wes Dale, who worked for Napa Auto Parts, died from his injuries the following morning.

He was towing a vehicle when a malfunction occurred causing the

vehicle to roll on top of him, according to loved ones.

Those who knew Wes said he always had a smile on his face and described him as someone who would give the shirt off his back to someone in need.

Source: fox4now.com.

Woman Arrested, Indicted in Towman’s Death A Fort Smith, Arkansas, woman was arrested and indicted recently in connection with the May 11, 2017, death of towman Scott Bowles, Bell County (Texas) District Attorney Henry Garza said. Sybil Warrick, 55, was taken into custody. She was charged with the state jail felony offense of criminally negligent homicide.

Warrick will be extradited to Bell County, Garza said.

Continued on p. S 108...

AMERICANTOWMAN.COM - June 2018 • SOUTH 107

... continued from p. S 107 “I am so relieved that justice will be served and that she is in custody,” said Stephanie Bowles, Bowles’ widow. “I am thankful for all of the hard work and perseverance that the Harker Heights Police Department and District Attorney’s office has done and that justice will be served.”

Bowles, 39, died while loading a disabled vehicle onto the back of his Goode Towing truck in Harker Heights. His emergency headlights were activated and Bowles was walking to the disabled vehicle when a minivan in the westbound lane of I-14 struck him and amputated his right leg below the knee.

Bowles was taken by ambulance to Seton Medical Center Harker Heights, where he died.

Source: tdtnews.com.

Older Cars May Increase Summer Tows A new analysis of AAA roadside data shows that vehicles 10 years old and older are twice as likely to end up stranded on the side of the road compared to newer vehicles.

As a result, AAA said the odds of needing a tow quadruples.

“It’s no surprise that older vehicles are more likely to encounter a serious breakdown, but it is surprising just how many people are at risk,” said John Nielsen, AAA’s managing director of Automotive Engineering and Repair.

“All vehicles – even the newest ones – are prone to typical roadside headaches like dead batteries, flat tires and misplaced keys, but vehicles 10 years and older are four times more likely to encounter a problem serious enough to require a tow to a repair facility,” he continued.

More than half of cars on the road are aged 10 years or older, according to AAA. AAA expects to rescue 7.7 million drivers at the roadside this summer.

Source: AAA.com.

SOUTH 108 • June 2018 - TOWMAN.COM

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AMERICANTOWMAN.COM - June 2018 • SOUTH 109

Towmen Are ‘Cat Rescuers,’ Too Breen Bros. towmen Andrew Golub and Cesar Torres are used to aiding people when their cars break down. This time, they rescued a furry feline instead.

They were traveling back to Staten Island, New York, from New Jersey when Golub noticed a woman crawling underneath her car in heavy traffic on the highway. The woman saw a cat run underneath her car but never saw it exit. She was afraid to drive any further.

“The driver was female, crawling underneath her car in the middle of heavy traffic in the left lane of the highway; we had to stop,” Golub explained.

Golub said they immediately pulled over, removed her tire, saw the frightened cat clinging to the wheel and handed it to the woman who said she’d take it to a safe location.

“It sets a good example - if you have the means to help somebody, you should,” he said, knowing that had they not pulled over, the story could have ended much differently.

Source: silive.com.

Booting Fee Increase Denied The Hudson (New York) Common Council recently defeated a resolution to increase vehicle-booting fees by $40, but approved the increase of fines for parking meter violations by $2.

The Common Council voted 9-0 against raising the vehicle-booting fine from $110 to $150.

Violators with three or more outstanding parking tickets for more than 45 days may find their vehicle booted, or another security device attached to immobilize their vehicle, according to the city code. The owner must pay a $110 fee to have the boot removed.

The tow company keeps the entire fee, which covers the cost of applying and removing the boot.

Booting was temporarily suspended more than two years ago after several residents were unable to pay the vehicle boot fines on weekSOUTH 110 • June 2018 - TOWMAN.COM

ends. During the week, fines are paid at city hall, closed on weekends.

Hudson police could take payments on weekends for booted cars, Chief L. Edward Moore said at the council meeting.

The city decided to pursue booting once again because owners of hundreds of vehicles have not paid fines, according to one councilman.

“Part of the reason we got this discussion going is there is literally hundreds of tickets out there,” the councilman said. “Some vehicles that we know that parking agents go by owe over $1,000. In some cases it’s close to $2,000. … I also think there is a feeling in the public right now that if they [those who have been fined] don’t pay their fine, that there will be no resolution. This will go on forever because nothing is going to happen to them. I do believe that [idea] is prevalent.”

Tow companies cited increased costs associated with the purchase, attachment and removal of vehicle boots as the reason for the proposed increase.

With the resolution defeated, the councilman said he would meet with the tow companies to see if they would be willing to offer the service without the fee increase.

Source: hudsonvalley360.com.

Official Indicted in Corruption Probe A former top Lake County (Indiana) Sheriff’s Department official has been indicted for lying to the FBI during a public corruption investigation that led to the conviction of former Sheriff John Buncich.

Former Deputy Chief Dan Murchek appeared in U.S. District Court April 21. His attorney said he signed a plea agreement and is expected to plead guilty.

Murchek had planned to run for Lake County Sheriff, but authorities say he was recorded soliciting illegal campaign contributions from tow truck operators, including one who was an FBI informant. He later denied to the FBI that he received the illegal contributions.

Source: wndu.com.

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AMERICANTOWMAN.COM - June 2018 • SOUTH 111

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Official Indicted in Corruption Probe A former top Lake County (Indiana) Sheriff’s Department official has been indicted for lying to the FBI during a public corruption investigation that led to the conviction of former Sheriff John Buncich.

Former Deputy Chief Dan Murchek appeared in U.S. District Court April 21. His attorney said he signed a plea agreement and is expected to plead guilty.

Murchek had planned to run for Lake County Sheriff, but authorities say he was recorded soliciting illegal campaign contributions from tow truck operators, including one who was an FBI informant. He later denied to the FBI that he received the illegal contributions.

Source: wndu.com.

Booting Fee Increase Denied The Hudson (New York) Common Council recently defeated a resolution to increase vehicle-booting fees by $40, but approved the increase of fines for parking meter violations by $2.

The Common Council voted 9-0 against raising the vehicle-booting fine from $110 to $150.

Violators with three or more outstanding parking tickets for more than 45 days may find their vehicle booted, or another security device attached to immobilize their vehicle, according to the city code. The owner must pay a $110 fee to have the boot removed.

The tow company keeps the entire fee, which covers the cost of applying and removing the boot.

Booting was temporarily suspended more than two years ago after several residents were unable to pay the vehicle boot fines on weekends.

During the week, fines are paid at city hall, which is closed weekends.

Hudson police could take payments on weekends for booted cars, Chief L. Edward Moore said at the council meeting.

The city decided to pursue booting once again because owners of hundreds of vehicles have not paid fines,

according to one councilman.

“Part of the reason we got this discussion going is there is literally hundreds of tickets out there,” the councilman said. “Some vehicles that we know that parking agents go by owe over $1,000. In some cases it’s close to $2,000. … I also think there is a feeling in the public right now that if they [those who have been fined] don’t pay their fine, that there will be no resolution. This will go on forever because nothing is going to happen to them. I do believe that [idea] is prevalent.”

Tow companies cited increased costs associated with the purchase, attachment and removal of vehicle boots as the reason for the proposed increase.

With the resolution defeated, the councilman said he would meet with the tow companies to see if they would be willing to offer the service without the fee increase.

Source: hudsonvalley360.com.

Older Cars May Increase Summer Tows A new analysis of AAA roadside data shows that vehicles 10 years old and older are twice as likely to end up stranded on the side of the road compared to newer vehicles.

As a result, AAA said the odds of needing a tow quadruples.

“It’s no surprise that older vehicles are more likely to encounter a serious breakdown, but it is surprising just how many people are at risk,” said John Nielsen, AAA’s managing director of Automotive Engineering and Repair.

“All vehicles – even the newest ones – are prone to typical roadside headaches like dead batteries, flat tires and misplaced keys, but vehicles 10 years and older are four times more likely to encounter a problem serious enough to require a tow to a repair facility,” he continued.

More than half of cars on the road are aged 10 years or older, according to AAA. AAA expects to rescue 7.7 million drivers at the roadside this summer.

Source: AAA.com.

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Towmen Are ‘Cat Rescuers,’ Too Breen Bros. towmen Andrew Golub and Cesar Torres are used to aiding people when their cars break down. This time, they rescued a furry feline instead.

They were traveling back to Staten Island, New York, from New Jersey when Golub noticed a woman crawling underneath her car in heavy traffic on the highway. The woman saw a cat run underneath her car but never saw it exit. She was afraid to drive any further.

“The driver was female, crawling underneath her car in the middle of heavy traffic in the left lane of the highway; we had to stop,” Golub explained.

Golub said they immediately pulled over, removed her tire, saw the frightened cat clinging to the wheel and handed it to the woman who said she’d take it to a safe location.

“It sets a good example - if you have the means to help somebody, you should,” he said, knowing that had they not pulled over, the story could have ended much differently.

Source: silive.com.

Scrutiny Gets Tow Policy Revamped “When we’re calling for a tow, it’s most important to us that it’s an honest and reputable tow company,” East Pennsboro (Pennsylvania) Police Chief Mark Green said.

In November, an ABC27 investigation into West Shore Regional and Camp Hill police departments uncovered concerns drivers were being overcharged because police almost exclusively required them to use the towing company G.A. Smith, where the police chiefs knew a mechanic.

Camp Hill has since changed its towing policy.

In the months following the initial investigation, ABC27 received more than 50 calls, emails, and messages on social media asking why East Pennsboro Township uses one

Continued on p. M 110 ...

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AMERICANTOWMAN.COM - June 2018 • MIDWEST 109

... continued from p. M 108 towing company, Magaro’s Auto Sales and Towing. There were also questions from the public about ethics; two East Pennsboro Township commissioners are related to the owner of Magaro’s.

ABC27 filed Right to Know requests and went through hundreds of documents.

“When you ran the story and came in and looked at, you know, our towing practices and policies, that made us actually get out and read our towing practices and policies,” Green said.

At that point, Green says township commissioners realized an ordinance required them to bid out township towing services every three years. They had not been doing that, so they immediately put out a request for towing companies to submit proposals.

Magaro’s was the only towing company that applied.

Public records show East Pennsboro Township has been using Magaro’s for towing long before Kristy

MIDWEST 110 • June 2018 - TOWMAN.COM

and Skip Magaro were elected to the board. East Pennsboro sources say the township had a relationship with Magaro’s towing when Kristy Magaro, the owner’s daughter, was “in diapers.”

Public records also show East Pennsboro police frequently allow drivers to use the towing company of their choice. Police say they use their own vendor if a driver’s company can’t get to the scene fast enough, or if the driver doesn’t have a preference.

Police were quick to give ABC27 all requested records, and say they welcome calls from anyone who has questions about their towing practices.

Source: abc27.com.

Towmen Fed Up with Trash The only tow company hired to remove abandoned or derelict vehicles off the streets in Oahu, Hawaii, said its drivers don’t want to tow certain vehicles because of what is in them: bulky trash.

Albert Ternora, owner of Albert’s Towing, said he’s overwhelmed.

“I gotta bribe my workers, ‘Hey, empty the car out.’ ‘Oh boss, we don’t wanna do that. There’s something in the car we don’t want!’,” Tenora stated.

The problem grew so bad, Ternora had to rent a dumpster.

“I dispose roughly two to three of these dumpsters weekly. It’s costing me about $600 each dumpster,” said Ternora.

Dumping the trash is slowing down the pick-up process, leaving abandoned cars stuck on the roadways often, for weeks.

According to Ternora, his contract with the city stipulates that his company picks up 150 abandoned or derelict vehicles monthly. But his employees are picking up closer to 500 vehicles every month.

Picking up trash is not in his contract with the city. Workers find anything from jet skis, mattresses, couches, and other hazardous materials.

“I find everything, but money,” Ternora said.

Source: khon2.com.

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AMERICANTOWMAN.COM - June 2018 • MIDWEST 111

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Towmen Fed Up with Trash The only tow company hired to remove abandoned or derelict vehicles off the streets in Oahu, Hawaii, said its drivers don’t want to tow certain vehicles because of what is in them: bulky trash.

Albert Ternora, owner of Albert’s Towing, said he’s overwhelmed.

“I gotta bribe my workers, ‘Hey, empty the car out.’ ‘Oh boss, we don’t wanna do that. There’s something in the car we don’t want!’,” Tenora stated.

The problem grew so bad, Ternora had to rent a dumpster.

“I dispose roughly two to three of these dumpsters weekly. It’s costing me about $600 each dumpster,” said Ternora.

Dumping the trash is slowing down the pick-up process, leaving abandoned cars stuck on the roadways often, for weeks.

According to Ternora, his contract with the city stipulates that his company picks up 150 abandoned or derelict vehicles monthly. But his employees are picking up closer to 500 vehicles every month.

Picking up trash is not in his contract with the city. Workers find anything from jet skis, mattresses, couches, and other hazardous materials.

“I find everything, but money,” Ternora said.

Source: khon2.com.

Tow Company, Officer Help Family Thanks to the kindness of Oakland (California) Police Officer Ira E. Anderson and Auto Plus Towing, the Karim family now has a 2015 Dodge Caravan.

Officer Anderson contacted the tow company when he was looking to help the family buy a vehicle.

Auto Plus Towing fixed up the vehicle but gave it to the family with no strings attached.

The Karim family had been hit

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... continued from p. W 108 with several hardships in recent months, including the loss of their car.

“I grew up in the projects of San Francisco [in] Hunters Point and I’ve seen both sides of the fence and any given moment you can be on the other side of the fence on the receiving end,” said Auto Plus Towing manager Donnie Robinson.

Through tears of joy, Officer Anderson said he’s only doing what he was taught. He said helping the Karim family is his way of paying it forward.

“We just need to give each other the time of day. We’re all human beings. We’re all in the struggle we can all help each other,” said Anderson.

Source: ktvu.com.

Older Cars May Increase Summer Tows A new analysis of AAA roadside data shows that vehicles 10 years old and older are twice as likely to end up stranded on the side of the road compared to newer vehicles.

As a result, AAA said the odds of needing a tow quadruples.

“It’s no surprise that older vehicles are more likely to encounter a serious breakdown, but it is surprising just how many people are at risk,” said John Nielsen, AAA’s managing director of Automotive Engineering and Repair.

“All vehicles – even the newest ones – are prone to typical roadside headaches like dead batteries, flat tires and misplaced keys, but vehicles 10 years and older are four times more likely to encounter a problem serious enough to require a tow to a repair facility,” he continued.

More than half of cars on the road are aged 10 years or older, according to AAA. AAA expects to rescue 7.7 million drivers at the roadside this summer.

Source: AAA.com.

TowShow.com

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