American Towman Magazine - July 2011 by dortiz-towman

Also in this Issue: Cooperation Thrives in Recovery Your Best Refueling Option PTO Basics You Should Know The Traveling Speed Chock www.towman.com • itowman.com

POWER+

Ready Ready to to expand expand your your business? business? Need Need more more capability capability in in your your recoveries? recoveries? ® ® CENTURY CENTURY has has the the power power you you need need with with the the industry’s industry’s number number ONE ONE selling 60- 75-ton and 75-ton capacities. selling line line of of rotators rotators in in 30-, 40-, 40-, 60- and capacities. ® ® But CENTURY knows knows you you need need more more versatility versatility in in your your But CENTURY rotator rotator beyond beyond tough tough recoveries, recoveries, so so we we design design and and build build our our rotators rotators using using components components fabricated fabricated with with high-tensile high-tensile steel steel for for maximum maximum strength strength without without excess excess weight weight that that decreases decreases your your towing towing capabilities. capabilities. Our Our lightweight lightweight aluminum aluminum body body - design design provides provides ample ample storage storage 0 10 for for both both your your towing towing and and recovery recovery equipment. equipment.

The Century 1130 (30-ton) rotator provides the versatility of a rotator for recovery applications with a weight-conscience design for increased towing payload.

The Century 1140 (40-ton) rotator fits most applications, with options such as a 2- or 3-stage recovery boom, dual 35,000-lb. 2-speed winches, LDU underlift and a combination of auxiliary winch and outrigger systems.

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The Century 1060S (60-ton) provides 360-degree continuous boom rotation, a 3-stage recovery boom, optional turretmounted and deck-mounted winches, your choice of outrigger package, and the proven SDU-4 underlift.

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To tackle your most difficult recovery jobs for heavy loads, rely on the brute strength of the Century 1075S (75-ton), equipped with a 3-stage recovery boom and available with up to 6 winches for a combined winching capacity of 234,000 lbs.

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FEATURE CONTENTS

Business Solutions to Refueling Options What's the best way to keep your trucks gassed up and on the road? by Randall C. Resch

Departments Low Down . . . . . . . . . . . . . . . .6 News Share . . . . . . . . . . . . . . .8 Road Tools . . . . . . . . . . . . . . .12 AD Index . . . . . . . . . . . . . . . .16 My Baby. . . . . . . . . . . . . . . . .56 Towman’s Market . . . . . . . . . .58 Adventures of A.T. . . . . . . . . . .61

Working Together for Success Jerr-Dan, NRC and Challenger equipment were all part of this bus recovery. by Larry Fortier

Selecting the Right PTO Selecting the right power take-off unit is key to the whole essence of your tow truck. by Mikel E. Janitz

Photos by: Sabil & Sons,Wiliam Burwell, Derek Gould Cover Design by: Ann Marie Nitti

TOWMAN.COM - July 2011 • 5

Our Ability to Soar by Steve Calitri

ow does the everyday spirit of a Towman at work translate into the spirit of an Exposition? The answer to that question will help one appreciate the events of the towing industry’s “Main Event,” the American Towman Exposition. The answer gives a clue to what each and every Towman should understand about his work, his business and his or her character. In the pages of the Exposition attendee brochure (pages 21-44), you’ll come across imagery in Art Deco style that portrays the heroic aspect of the towing professional. Images of a Towman soaring toward the sun, a Towman standing in salute over a police siren and a lady bequeathing a medal (much like a castle queen performing this act in medieval times). One may understandably ask, “Is this fantasy?” But the average towing professional who reflects on these images knows that they reflect a fiery truth about his trade and his character. Let’s cut to the most important question about our industry that the theme of this year’s Exposition raises: With all the challenges facing the towing professional every day, is it by any stretch of the imagination fair to proclaim, “The Industry Soars”? My reply is simple: How else could this industry exist if indeed it is not always rising above all that makes it difficult? The average towing business struggles to be profitable. But we see in the industry’s efforts, as reflected in the seminars of the American Towman Academy, developments helping to make the towing operation more efficient at less cost. The seminars on GPS and smart phones are just two examples.

6 • July 2011 - TOWMAN.COM

The towing industry, operating under the slimmest of profit margins, is always on the lookout for new revenue sources. The Academy offers a whole track of seminars on such opportunities, from accident cleanup to damaged vehicle documentation. Indeed, 30 seminars touch on all the critical business segments—police, commercial and motor club—offering ways and means to greater success in each area. Don’t let that Towman soaring toward the sun fool you. He’s not doing it alone. Just like our astronauts don’t go to the moon alone. An entire team of professionals backed by the world’s biggest government launches them into space. So it is with our flying Towman. On the show floor of the American Towman Exposition you’ll find our entire industry—all the products and services that the tow boss needs to succeed and the teams of professionals behind them— inside the Baltimore Convention Center. Greater than all that, 10,000 towing professionals are there looking for ways to rise above the clouds. They create the indefatigable spirit that pervades the American Towman Exposition. There are many events leading up to the Saturday Grand Opening, which features the traditional Show of Flashing Lights, the singing of the Star Spangled Banner, and the legendary herd of tow business owners thundering upon the world’s greatest spectacle of tow trucks and booms rising toward the heavens. Over four days, the Exposition creates an exhilarating rhythm of human activity right up to the finale … the American Towman Triumph on Sunday, when all towmen walking into the Exposition are treated like conquering generals entering ancient Rome. Yes, the industry soars.

Publisher Dennie Ortiz Editor-In-Chief Steve Calitri Editor Brendan Dooley Operations Editors Terry Abejuela Randall Resch Chassis Editor David Kolman Safety Editor Bill Simmons Contributing Editors Larry Fortier Mikel E. Janitz Editorial Board Tommy Anderson, Dallas, Texas Roy Carlson; St. Paul, Minn. Gary Coe; Portland, Ore. Frank Child; Cody, Wyo. Belinda Harris; Greensboro, N.C. Amado Llorens; Hialeah, Fla. Ron Mislan; Warren, N.J. Chuck Swider; Chicopee, Mass. Frank Sanchez; Bridgewater, N.J. Page Layout Artist Ann Marie Nitti Graphic Manager William Burwell Advertising Sales Manager Dennie Ortiz Senior Account Executive Ellen Rosengart VP of Accounts Norma Calitri VP of Communications Neila Smith Subscription Manager Miriam Ortiz Internet Developer Henri Calitri President Steve Calitri Headquarters 7 West Street, Warwick NY 10990 800-732-3869 or 845-986-4546 Fax: 845-986-5181 E-mail: Publisher: dortiz@towman.com Editor-In-Chief: scalitri@towman.com Editor: bdooley@towman.com AT’S Digital Edition: itowman.com Weekly Industry News: towman.com Copyright ©2011 American Towman Magazine is published 12 times a year by American Towman Network, Inc. U.S. Subscription: $50–1 yr; $95–2 yrs • US $65 and $105 • International Editorial Policy: the act of mailing or delivering a letter or article to American Towman Magazine, shall constitute permission to publish that letter or article or any portion thereof. American Towman Magazine reserves the right to edit any and all material submitted.

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Okla. Bill Moves Tower Oversight Oklahoma legislation, signed into law in late May, will help rural wrecker services stay in business, according to state Rep. Dennis Johnson. House Bill 1743 transfers the regulation of nonconsensual (accident scene) wrecker tow fees from the Department of Public Safety to the Oklahoma Corporation Commission. Because of political concerns, Johnson said the Legislature often failed to approve wrecker rates that actually covered the cost of service. “The Corporation Commission oversees the rate structures for virtually all others, so it only made sense to put the wreckers under the commission again,” said Johnson. “They are better equipped and have more experience to set rates in a fair and efficient manner. “We were losing wreckers in the rural areas because they were not able to stay in business with the rates that were being paid,” Johnson said. “This legislation will help save rural wreckers.” Source: www.tulsabeacon.com.

No Jail Time for Rampage A Grand Rapids, Mich., woman who snagged a baseball bat off the wall at a tow shop and smashed electronics, windows and other items in an angry fit over a $225 towing bill is likely to escape jail time. The woman pleaded no contest regarding the February assault after her 1999 Grand Am was towed from the scene of a 60-car pileup. The county prosecutor's office recommended she serve no jail time if she completes an anger management class and a probation term. Source: www.mlive.com.

8 • July 2011 - TOWMAN.COM

Pink Truck for Breast Cancer Awareness At Bear Creek CSI Inc., in Houston, Texas, driver, Robert "Wreckerbob" Zinna, last year suggested to owner, George Perdue, that they finish one of the wreckers in a pink color scheme to raise awareness for breast cancer. As it turns out, timing is everything. Within days, Perdue approved the move, as he had just learned his daughter Christine was diagnosed with Stage 2 breast cancer, Zinna said. Today, though, Christine is a survivor and both she and the pink wrecker are doing what they can to raise awareness. For every tow with the pink truck, a portion of the proceeds go to the American Cancer Society. You will also see the truck at various area fundraisers, like the recent Avon and Sugarland relay walks.

And when the pink wrecker arrives at an accident scene, "it makes people smile and helps break the ice," Zinna said. "It's breaking stereotypes, too. When a pink truck shows up, women are less apprehensive about the driver." The reflective graphics for this truck were done by Bonehead Graphics in Houston. More themed trucks are in the planning stages, including for military and law enforcement causes. Wreckerbob challenges you to see what visibility you can lend to local community causes as well.

USAC-MD Funds

TRAA Test Discounts The United States Auto ClubMotoring Division gave $10,000 to TRAA for its education endeavors, specifically to support the TRAA online certification testing project. “Testing online is a fairly new process for certification,” said Harriet Cooley, TRAA Executive Director. “We are going nationwide with the hope that we can reach many more drivers and get them up to speed with safety and professional towing procedures.” USAC is dedicating $8,000 to USAC-MD Level 1 drivers seeking to take the online testing; $40 for each application will be paid for the USAC-MD applicants and non USAC-MD applicants will receive a $20 discount.

Call the TRAA office at 800-7280136 or log onto www.towserver.net for more information. “We are extremely grateful to USAC-MD for this generous contribution,” said Alan Gregg, TRAA President. “We know that these monies will be a huge encouragement to USAC-MD tow truck operators looking to increase their safety education through certification.”

... USAC-MD kicks in support for certification testing ... Chicago Suburb Eases Seizure Law Tow policy revisions in Waukegan, Ill., mean police now can allow motorists to either drive their vehicle from the scene or find a licensed driver to take charge of the car where previously seizure was required. Under the amended measure, the only instance in which a vehicle must be seized and towed from the scene of a traffic stop is when the driver fails to possess both a valid license and insurance. “That is the only time it is a mandatory tow, regardless of who’s there with a license or not,” said a Waukegan police sergeant. The revision comes some eight years after a woman filed a successful federal lawsuit against the city, stating that her car, pulled over while her son was driving it on an expired license, was towed even after she arrived at the scene with her license and proof of insurance. Source: newssun.suntimes.com.

Guilty Plea in Baltimore Scandal The Maryland U.S. Attorney’s Office said a Baltimore police officer pleaded guilty in early June regarding the kickbacks scandal. More than a dozen officers have been charged in the case; he is the first to plead guilty. In a statement, prosecutors said the officer received approximately $1,000 in total from a repair shop owner. The officer faces a maximum sentence of 20 years in prison and a $250,000 fine or twice the amount of gain or loss derived from the offense. The shop owner allegedly paid police to arrange for the repair shop, rather than a city-authorized company, to tow vehicles from accident scenes and make repairs. The repair shop is not an authorized tow company with the city; the shop owner instructed officers to tell accident victims that the shop would pay deductibles to have the car towed to the shop. Source: weblogs.baltimoresun.com

NSD Raises Money for Survivor Fund

In 2010, Nation Safe Drivers donated a customized 1947 Dodge wrecker with a Chevy 454-cid V-8 to the International Towing and Recovery Hall of Fame and Museum to be used for a fundraiser for the Survivor Fund. At the Florida Tow Show in Orlando, Fla., the truck was used to raise an additional $4,500 for the Fund, and has now moved on to its new owners at ARC Towing Service. The truck has not been restored, but the new owners plan to do significant work to it and bring it back to the Florida Tow Show in 2012. “We are proud to support the Survivor Fund and the towing museum,” said John Moore, Director of Roadside Operations for NSD. “Our industry loses dozens of men and women in the line of service every year and in this small way we can help the efforts of the Survivor Fund to support the families left behind.”

Indianapolis Mulls New Towing Rules The Indianapolis CityCounty Council is weighing an ordinance that would impose a number of new rules on towing in the city, including: City-approved parking signs would be required. Distances of towing would be limited. Towing fees would be capped at $150 and storage fees at $30 a day. Cash and credit cards would have to be honored.

Motorists could reclaim their cars 24/7. Tow businesses who violate the rules would have their licenses suspended or revoked. The proposal is backed by the mayor and the council president. Source: www.indystar.com.

TOWMAN.COM - July 2011 • 9

Business Solutions to Refueling Options

By Randall C. Resch

t doesn’t take a rocket scientist to see that continued and escalating unrest in the Middle East and Japan’s disasters are causing extreme hikes in fuel pricing. If you’ve paid attention to current events, those events (and others) are causing prices to jump off the proverbial gas station sign. News anchors begrudgingly make it clear that the retail cost of gas and fuel will likely climb towards $6 per gallon before summer ’s end, regardless if things in the Middle East settle down. Tow truck companies, large and small, find they’re confronted with varying fuel-related issues including fuel theft, vehicle efficiency, driver delay at the pumps, and timely and accurate accounting of products purchased. With ever-increasing costs at the pumps today, business owners are trying to find creative ways to keep their fuel costs as low as possible. What are your company’s best options for refueling trucks while seeking a lower per-gallon cost? Savvy business owners can consider a few ways of refueling which are most advantageous to their company’s day-today operations: •On-site refueling of your trucks “in place” at your facility. •Maintain an on-site tank at your facility; you pump. •Drivers fill up at a commercial refueling center.

10 • July 2011 - TOWMAN.COM

In-Place Refueling There are several advantages to inplace refueling, where semi-tankers on a regular route come to you and take care of refueling each tow truck. Of course, one main downside is that the trucks have to be there at the prescribed time to receive fuel.

Increasing each truck’s fuel storage capacity

which many businesses reckon accounts for between 10 percent and 20 percent of fuel costs.”

Pros: •Fuel is delivered, no need for a fuel storage tank on the premises. Convenient to large fleets as fuel delivery comes to you. •Fuel delivery drivers are trained in fuel delivery and dispensing. •Company employees do not handle. •Accurate accounting. •Billing cycles arranged per contract. •Theft potential eliminated.

has the advantage Cons: of keeping your trucks in the field longer. “A reliable fuel management system can save you up to 20 percent on your fuel costs. When combined with on-site delivery, you make productivity gains of at least 20 minutes per day, per vehicle,” said Jack Lee, president/CEO of 4Refuel, a fuel logistics company. “When your vehicles are refueled in place, you also reduce the cost of labor, overhead, insurance, maintenance and fuel consumption. “Where product management and security is a company’s concern, the biggest hidden savings is avoiding theft. On-site refueling eliminates theft

•Tow trucks must be on-site for fueling by arriving tanker. •May require staged tow trucks to leave service area to return for fuel; takes trucks out of service. •Delivery tanker requires easy access to trucks.

Pumping Yourself Self-contained mini pump stations are designed to store upwards of 2,000 gallons to 10,000 gallons. Pre-engineered above- and below-ground tank systems are costly, yet may fit your company’s fueling needs. These “mini stations” are oftentimes more difficult to place depending on zoning and EPA regulations. Experts calculate that per-

continue to page 14

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Stock #: 538349 2011 dodge 4x4 vulcan 21' steel 8,000lb winch, removable rails independent wheel lift 48'' tool box w/stainless door dual controls, led light bar, dodge 5500 cummins diesel, automatic trans power windows, power locks cruise control, am-fm-cd stereo, power seats.

1 99. 9 . Stock #: 696464 2008 ih 4300, dt 446 automatic century 612 12 ton.

Stock #: ba9212 2011 freightliner 21' steel LCG w/sp8000 vulcan, removable blade rails hydraulic legs,12,000lb deck independent wheel lift, dual controls led light bar, upper and lower flood 260hp cummins, automatic, air brakes air ride suspension, alum wheels power windows and locks, cruise control air conditioning.

Stock #: a55293 1984 ford LTL challenger 6800 35 ton 3 stage boom, 2-25,000lb winches nrc 3 stage underlift, hydraulic outriggers free spool handles, air and electrical hook ups axle forks, 400 big cam cummins alum wheels, jake brakes hendrickson suspension, dual exhaust dual alum fuel tanks, sun visor.

Stock #: 075309 2005 KW t800 century 4024 century model 4024, 20 ton boom 2-20000lb winches, 24,000lb underlift alum body, alum tubular light pylon led light bar, hydraulic rear spades axle forks, air and electrical hook ups 370hp cummins, 10 speed trans air ride suspension, dual alum fuel tanks, chrome exhaust, air conditioning 210,000 miles, stainless wheel sims.

Stock #: s52242 2009 hino ext cab 21' steel vulcan LCG vulcan 21' - 12,000lb deck, work lights at winch lower work lights, 8,000lb winch stationary cab protector, removable rails 48'' tool box w/ss front, 220hp diesel automatic trans, air brakes, alum wheels power windows, power locks, cruise control am-fm-cd stereo. Stock #: 658246 2008 357 peterbilt 1140 40 ton rotator, 16,000 2008 century 1140 rotator, 3 stage boom front under body outriggers, 2-45,000lb winches 1 35,000lb drag winch, 4 stage rear out riggers led light bar, ldu 3 stage underlift proportional remote control, air and electrical hook ups 470hp cat, 8LL trans, air ride suspension 18,740 steer axle, 46,000lb rears, engine brake chrome exhaust.

Stock #: 519891 I cab with aatac wrecker 2003 chevy 5500 crew crew cab-low miles, aatac twin line wrecker hydraulic ext boom, 2-8,000lb winches 4,000lb wheel lift, steel light pylon amber light bar, d-rings, Chassis duramax diesel, automatic trans power windows, power locks, crew cab 4 door air conditioning, 77,000 miles stainless wheel sims.

Stock #: s50445 2010 hino vulcan LCG 21' steel removable rails, 8,000lb winch 12,000lb deck, independent wheel lift 2-48'' tool boxes, dual controls lower work lights, 220hp diesel automatic trans, spring suspension air brakes,power windows power locks, drivers air seat.

Stock #: k35922 2003 sterling 21' steel rollback 2003 sterling, Mercedes engine 6 speed, dual tech 21' steel.

Stock #: 502853 2011 Dodge 5500 4x4 21' steel Vulcan 8,000lb winch rem rails, steel cab protector 1-48'' tool box, independent wheel lift dual controls, led light bar,lower work lights cummins diesel, automatic trans, power windows power locks, air conditioning stainless wheel sims, am-fm-cd stereo 4x4 4x4 4x4.

Stock #: 401231 2012 IH terrastar diesel automatic, vulcan 21' steel nap-work in progress.

Stock #: 300042 2006 ih jerr dan, 58,000 miles 14 ton boom, 15,000lb winches composite body, dt 466 automatic, clean low mile truck.

Stock #: 502984 2011 dodge 5500 2wd vulcan 894 10 ton boom, 2-12,000lb winches car sling, 6,000lb wheel lift led light bar, alum body 24'' tunnel tool box, lower work lights cummins diesel, auto trans power windows and locks cruise control, air conditioning stainless wheel sims, am-fm-cd stereo.

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Traveling Speed Chock Increases Safety for Carriers

Check Out What’s NEW and HOT! ‘Street’ Low Rider Adds Clearance Centurys’“ Street” Low Rider option for the 7035 and 9055 heavy-duty integrated units provides an additional 2-1/2” of clearance on the underlift. The “ Street” Low Rider provides the same lift capacity and reach as the standard underlift for those who desire the low clearance, but it does not interfere with the recovery boom when in the folded position.

www.millerind.com Number 200 on Reader Card

The Traveling Speed Chock, from In The Ditch Towing Products, helps to prevent vehicles from rolling off the deck of a car carrier during loading and unloading. The Chock travels up the deck with the vehicle and will help prevent the vehicle from

Wheel Stud Service Kit Protects Hubs Tiger Tools’ Heavy-Duty Wheel Stud Service Kit, No. 10608, delivers up to 10-tons of pressing power, enough to remove and install virtually any combination of wheel studs on Class 7 and 8 trucks and buses. The patented design allows you to remove and install 10 studs in about 20 minutes or less, without removing the hub from the spindle. No more damage to hubs, seals, and wheel bearings by removing the hub. Interchangeable adapters provide maximum flexibility and accurate installations resulting in increased safety and lowered liability.

rolling off the deck should you have a catastrophic failure of the winch or wire rope. The Chock can work from passenger's or driver's side of the truck, easily adjusts to fit most passenger vehicles, and the rubber Chock is siped for better holding ability.

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Find Water Easily in Diesel Fuel

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Twin Air Jack Double-Bladder Air Wedge Access Tools’ Twin Air Jack comes with two separate smaller bladders connected by dual tubing to a single pump. The design provides safer car opening operation because it distributes pressure more evenly throughout the window corner. The bladders for Access Tools’ Air Jacks are made out of ballistic nylon, which will not grab the door stripping during insertion. A built-in stiffener prevents the wedge from bending. The Twin Air Jack features a one-year warranty.

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Fuel dispensing companies may not have foolproof waterdetection methods, which could mean water in the fuel may not be discovered until it has gone through the vehicle fuel tank and into the engine. To find water in a fuel tank via engine failure is not wise. Dieselcraft Fluid Engineering has developed a line of sensors to

detect water at the tank bottom before if gets dispensed or for installation in water separators to alarm the user of water presence. The Model FWS-HH portable water detector is a hand-held unit; turn it on, dip it and if water is at the tank bottom the alarm sounds.

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12 • July 2011 - TOWMAN.COM

TOWMAN.COM - July 2011 • 13

TOW BOSS continued from page 10 enforcement office. You can gallon cost advantages be equally guaranteed a long, may not be recognized difficult and frustrating unless a tank’s storage process when dealing with size is 8,000 gallons to your community’s hierarchy. 10,000 gallons. Because spillover and fire are Some on-site tank highly possible, these sysstructures don’t have tems are highly regulated by computer accounting as the EPA and local zoning part of their integral syscommission. tems. Non-accurate Randall C. Resch is a retired Depending on the zoning accounting of total galCalifornia police officer whoof your business and other lons dispensed creates has been involved in the towrequirements, your facility the potential of fuel ing and recovery industry for may be required to have a shortages. If the desig40 years as a tow business designated engineered nated company owner, manager, consultant bermed surrounding. Other employee fails to accuand light-duty towing and regulations may include rately log dispensed fuel, recovery trainer. He is a freehigh-capacity fire extinguishrunning out of fuel could lance writer/photographer ers, overhead fire sprinklers, be problematic if the tow and is American Towman’s spill kits, fencing, lighting, company is in a rural setOperations Editor. Email set backs, and/or emergency ting or they run out prior Randy at rreschran@aol.com. shut off valves, all which to the weekend. Your company must monitor how require inspection and access. Once you’ve added an in-house fuel much fuel is currently on hand and understand delivery cycles. Accord- pump/tank to your tow yard, there is a ingly, a designated person should good chance that your company’s insurknow how to accurately “stick the ance premiums will increase. Some large tanks.” Where incorrect numbers are commercial fueling companies offer fuel provided to the fuel company, it’s pos- safety training to their accounts’ sible that an improper number of gal- employees. Such training is guaranteed lons requested will wind up as a to please your insurance company. Most bulk deliverers are semi tanker shortfall of fuel to be delivered. When it comes to one’s ability to read the tank’s style trucks with long wheelbases. Does contents, equally important is knowing your property have easy access for delivwhen to order fuel to avoid running ery to your company’s tanks? And, out. Because day-to-day fuel usage because the tank is located within the varies, the company must rely on accu- company’s facility, on going access is rate numbers from the tow company’s required. Stored vehicles can’t block and or delay fuel delivery. A blocked delivery representative. Placing a mini gas/diesel tank gate or a tanker’s inability to provide onsite guarantees you many trips to unobstructed delivery may result in fuel your area’s zoning commission or code not being delivered.

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Pros: •Convenient to larger fleets. •Fuel availability is 24/7. •Drivers refuel and return to service; trucks are fueled for the oncoming shift. •Cost advantages may be seen in purchasing bulk loads. •On-site fuel storage unit may make property more attractive upon sale of the business for other fleet-oriented businesses.

Cons: •Requires dedicated location for fuel tank placement. •Requires easy delivery access by commercial tanker. •Up-front costs to initial setup and to purchase bulk loads. •Security of fuel if not carefully monitored. •Possibility of fuel spill by employee. •Tanks subject to fuel contamination. •Tank could run out if not properly monitored.

Commercial Fueling Network The most common type of fuel purchasing (beyond using the local gas station) is known as “discount wholesale fuel” or “Commercial Fueling Network.” These monster fueling stations cater to trucking companies and fleet businesses. Whether your company is a one-truck operation or you run a multi-vehicle fleet, these stations offer a number of benefits. Perhaps the best advantage of purchasing at a commercial fuel location relates to accounting. Depending on the type of bulk purchase account available, accounting can be set up for weekly, bi-weekly or monthly billing. Cardlock systems are setup in various ways. Most conveniently, drivers/employees are provided a product-only-type credit card where they swipe the card and/or enter their series of security-related passwords. No cash is needed by drivers. A fuel account can be set up where no other fuel products can be purchased. If you set up your fleet account account this way it ensures drivers/

employees can’t purchase fuel for their personal vehicles nor can they fill fuel cans unless the account is set up that way. Although cardlock refueling is best suited to most companies, the overall costs of fuel are about the same as paying at the pump, unless fuel use is purchased in huge quantities.

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Pros: •Easy application and set-up. •Availability is generally 24/7. •Fuel accounts/receipts are managed by the station’s computer. •Drivers/employees get secure fuel cards with pin number. •Your company controls issuance of fuel cards. •Drivers/employees need not carry cash to make fuel transactions. •Transactions are accurately recorded. •Monthly reports calculate gallons per truck, total gallons, truck’s mileage, number of times cards are used, plus, they can calculate cost per

T h 66 ks am umnnIIm tio pinvidesma1f The business with iunding ,,ut wecan halp! We are industry insiders who are looking to provide funding to firms within the light and heavy towing industry. Benefit from our knowiedge and

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continue to page 17

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TOWMAN.COM - July 2011 • 15

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ADVERTISER

ACTION PAGE

AD INDEX

Fax To: 888-847-6035 Page # RS#

AAA

18, 19

Page # RS#

179

Matheny Motor Truck Co.

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Access Tools

102

Miller Indusrties

143

Akins Body & Carrier Sales

126

Muncie Power Products, Inc.

149

B/A Products

108

New England Truckmaster

171

Blades Tow Right

216

Next Generation Tool Co.

133

Buddy’s Automotive Innovations 50

210

North American BanCard

109

Century

2, 3

143

NRC Industries, Inc.

111

Crouch’s Wrecker & Equip. Sales 48

177

Purpose Wrecker Sales

212

Dodco

185

Quest Roadside Services

199

Dynamic Towing Eq. & Mfg. 32, 33

165

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Tow America Financing Group

105

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Towing.com

115

Goodyear Wrecker Sales

173

TowMate

191

Gwinnett Place Wr. & Carr. Div. 45

207

TowWithrope.com

214

Hino Motor Sales USA, Inc.

142

Tracker Management Systems

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Intek Truck Eq. Finance & Lease

145

Travis Barlow Insurance

121

Jerr-Dan

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Worldwide Equipment Sales

151

16 • July 2011 - TOWMAN.COM

July 2011 For more product info, go to www.towman.com and click on the FREE Product info icon. Or circle the corresponding reader service number on the Action Card to the right, and send it in. Form is valid for three months

TOW BOSS continued from pg 15 ectostaat ± --

mile for each truck refueled. •No need to keep large amounts of cash at the office for fuel. •Account billings can be arranged per agreement.

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Moving Forward Whether you buy fuel through one of theses processes or simply by sending drivers to the local pumps as needed, have you considered outfitting your tow trucks with an additional onboard fuel tank? Increasing each truck’s fuel storage capacity has the advantage of keeping your trucks in the field longer. For the future, 4Refuel’s Jack Lee advocates that, “a huge part of the rise and fall in world oil prices is market forces. There’s oil in everything. And by that, I mean there’s very little in our lives that does not require oil to produce it, bring it to market, take it home or put it on the table.” Such sentiment doesn’t indicate we’ll see future relief in general fuel prices making commercial refueling a smart choice.

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New England Truckmaster Danzi Brothers, Inc. J&M Enterprises Patriot Sales & Service

1 21

DG Equipment Weaver Distributing C&D Towing & Recovery Mason Dixon Trucks & Carriers

North Haven , CT Selbyville. DE Taunton , MA N. Attleboro , MA Hampstead , 1 New York. NY Fredericksburg, PA Dravosburg , PA Greencast le , PA

Western United States

West Coast Towing Equipment Sacramento , CA Southern California Towing Equip Anahei m,CA

Canada

Canadian Towing Equipment Bargin Wrecker Supply Dr. Hook Towing

Number 191 on Reader Card

Ayr , ON Mississauga , ON Winnipeg. M B

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2011 SERVICE PROVIDERS of

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GyU{ V ll lZO/MQQI[ CC!(l RBT Towing Inc. dba Redondo Beach Towing - Lomita , CA Bear Tire & Auto Center Inc. - Hainesp o rt , NJ

East Coast Towing Inc . - Raleigh , NC

Capita ) Towing LIC - Columbus , OH

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AU ALABAMA Hub City Towing Inc. United Towing and Transport Inc. AM ARIZONA Advance Automotive & Towing Advanced Lock & Key Service Aljo Companies LLC

Big Dave's Towing

Custom Towing Ellis Towing Inc. Goen 's Tow-En Hayden Towing Luna's Auto Service N uttall 's Towing Serr's 24HR Towing Star Towing AM AUTO CLUB OF SOUTHERH CALIFORNIA A&E Automotive Repair & Towing A.N. Towing dba LA. Tow

Advantage Towing

Aliso Vijeo Towing & Recovery Inc. Automotive Excellence Best Towing Transportollon Services

Bob Hoizer Automotive Inc.

C&D Towing Specialists California Motor Club Inc. Community Auto Service Delta Towing Inc. Desert Towing H.A.R. Towing & Transport Inc. JRL Enterprises Inc. Kam's Automotive Inc. dba Falcon Towing Leucadia Towing Mandic Motors Inc. RBT Towing Inc. dba Redondo Beach Towing

Roys Towing Inc. Sateway Towing Services Inc.

Steve's Towing Inc. USA Towing West Hills Towing and Transport LLC

AM AUTO CLUB SOUTH

A&J Towing LLC APA Enterprises Inc. Affordable Locksmith Antis Roadside Service Bald Eagle Towing Beachhaven Towing Bluff City Road Service Broward Lock & Safe Company Inc. Charlotte County Safe & Lock Clemons Wrecker Service

Davis Safe & Lock Inc.

E.A. Towing LLC Edgewater Garage Inc. Flagship Towing & Automotive Center Inc. Frank 's Body Shop Inc.

Gray's Body Shop

Harbo r Towing Harpeth Towing & Recovery Hondahaven of Bortlett Ideal Towing LLC Jaimes Towing & Recovery Inc.

Joyce Automotive

Jumpstar ters E.R.S. Inc. Keller 's Au tomot ive Services Inc . Larsen s Automotive LLC Lockman of Pinellas Ceunty Inc.

AM AUTO CLUB SOUTH (Centlneo d) Lockman of Finallos County Inc. of Bradenton Mike's Elite Towing Inc.

Minandes Towing Mobila Battery Rescue Inc .

Newberry's Towing & Repair

Oviedo Road & WreCker Service Parker Wrecker Service

Performance Towing Inc. of Orlando Pfeffer Auto Service Inc. Finallos Auto Body Service Inc. Plant City Lock & Key Reliable Towing and Storaga Inc. Rick's Lock & Key

Robert's Car Repair & Towing Rodne y's Repair & Towing

Roger's Towing & Recovery Inc. Sam's Automotive Services Inc. Service Center Towing LLC

Southern Towing & Recovery Inc.

St. Johns Auto Body Inc. Sun Point Automotive Inc. Two Simmons Inc. AM CAROLNAS ABC Towing and Recovery of Salisbury Adam's Towing

Adam's Towing & Recovery Atfordable Roadside Service Inc. Beaufort Motor Sports LLC

Billys Wrecker and Battery Service Brann 's WreCker Service

Brownies 24 Hour Towing Car Spa Ltd. dba Tillman Towing

Carolina Towing af Low Country Inc. Deist Towing Darna Wrecker Service Dave's Tow-A-Way Inc. DeFalco's Automotive and Towing

East Coast Towing Fisher's Towing

Holiday Auto Repair J and J Towing J&J Garage

JR Towing and Recovery Lee's 24hr Towing Payne Are and Grocery

Profession) Automotive Services Inc. R&B Service Enterprises Ridgecrest Towing and Auto Services

Towing of the Carolinas dba Jannings Towing Towmark Winston-Salem Waynes Towing Service AM COLORADO A Auto Lockout Ace Towing Enterpdses All American Auto Towing APT Serv ices Inc. Auto Towing Inc. Double S Towing LLC H&R Repair & Towing

Layton 's Towing Inc. Linder Chevrolet Inc . Marv's Ouality Tow ing

Middick Loci Smith Shop Pacesetter Roadside Assistanc e Inc. Pro Tow Transportation /Express Towing Shaun 's Tow ing/Hwy 82 Towing

NOMINEES

AM COLORADO (Coetliuerl )

Telluride Roadrunner LIC

TLC Automotive & Towing LLC Tri City Security Inc. AM EAST CENTRAL

Colonial Court Service Station Dean Knittel & Son Auto and Radiator Repair

Emerine's Towing Inc. Ervin's Auto Repair Fry s Towing The Auto Body Works AM MERRIMACK VALLSY

M&S Service Inc.

Pat's Towing Inc. Sheehan's Towing LLC AM MO-ATLANTIC

40 West Auto Care & Towing LLC Beer Tira and Auto Center Inc. J.L. Automotive Ken's Towing LLC

AM SOUTHERN NEW ENGLAND (Centluued) Astra Wrecker Service Inc. Dan's Road Service

East Side Service Center Inc. Express Towing F.E. Brayton Auto Service

Federal Towing and Car Care Inc. G/J Towing

Gaeta's Towing Inc.

George's Service Station Gallford Texaco Inc. Henry's Towing and Service Center Hoff's Mobil Interstate Wrecker Service Inc.

Kings Service Center Inc.

Marc's Auto Repair McGarvey Towing Inc. Mike 's Towing and Recovery Inc. New Beverly Auto Clinic Inc. Nickerson Service Center

Pro Tech Towing and Recovery Rays Towing Inc. Rohmer's Towing

Lakesida Auto Service Mor t ons Towing & Recovery

ShamroCk Towing

Sessa's Roadside Assistance

Twiggs Automotive Inc.

One Stop Auto LLC

AM MINNESOTMOWA Always Available Towing Andy's Towing Company Dean'S Westside Towing Elmquist Auto Care Group Jim s Body Shop & Towing Midtown Auto Clinic Mike Campbell's Body Shop AM NEW MEXICO Auto Proc Inc. dba Holmes WreCker Service Santa Fe Tow AM NORTH N GNFORINA,NEVADA & UTIW Action Towing and Road Service Automotive Clinic Inc.

Concord Tow World

CoztS Auto Body and Towing Dick's Au tomotive Transport and Towing Emerald Bay Towing EscalonTow

Fortes Brothers Towing & Auto Repair Fresno Budget Towing Hernandez Locksmith

Jondins Services MCDowell-Davis Towing McNeils Auto Care Center

Monterey Garage Towing and Storaga Ogden Auto Body & Towing Paul Tiehm Automotive Group Pro Star Towing Tuleburg Towing Yarbrough Bros .Towing Inc. AM OHIO AUTO CLUB

Capita) Towing LLC

AM OREGOIIIIDMO A-1 Auto Care Inc. MAK Road Service Northwest Road Service

AM SOUTNERN NEW ENGLAND Achin's Garage Inc. Assund Collision Inc.

Titus Park Garage LLC

Twin's Towing Service LLC West Side Towing Inc. AAA TEXAS

Armada Towing Service

Imperial Towing Klen LLC dba Ouality Towing AM WESTERN & CENTRAL NEW YORK ASAP Mobila Locksmith

Autoworks Bach's Service Center

Mike Jr.'s Auto Repaln

Rishe's Auto Service Robbie C's Car Clinic LLC MA WASHINGTON

Bethel Towing Carl's Towing and Auto Repair Inc. DiCk's Towing Evergreen Towing Kitsap Towing Miles Towing

SpiveCo Roadside Services

NEW JERSEY AUTOMOBILS CLUB DBFalco's Inslant Towing Inc.

CM MANROBA

Anola Towing Rendy Morash Towing Skylina Auto Ltd.

CM OUEBEC

Automebile M.D.X. Inc. Complexe Universal Inc. Garage A.Då. Richard Inc. Garage Gaetan Poulin enr. Garage Rodier et fröres

Harry Camden enr. Remorquage 4000 Inc.

CM SOUTH CENTRAL ONTARIO Fred's Towing

Jacks Towing Service

Metro North Towing- Elliott's TowingService

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Events, Seminars, Exhibits, Hotels: Advance Register here or online at ATExposition.com

AMERICAN T O W M A N EXPOSITION XX III B A L T I M ORE

M A R Y L A N D ' S INNER

H A R BA R

Exhibit Days Nov. 19 & –20, 2011

American Towman Exposition Is Awesome! Wrecker booms are rising to the heavens, and the entire industry is there inside the Baltimore Convention Center: the manufacturers, motor clubs, service companies, and 10,000 towing professionals – like kids in a candy shop – making it the greatest tow show on Earth.

New equipment designs and innovations debut in Baltimore at AT Expo.

Exhibit Days Nov. 19 & –20, 2011

Upgrade Your Towing Business at The American Towman Exposition Tow bosses come to AT Expo for the tools to upgrade

AT Expo offers a host of vendors who specialize in

who cannot justify the overhead of night dispatch.

With 200 tow industry

their towing business to the next plateau. These tools

dispatch systems, either software or Internet based,

AT Expo is all about finding vendors who will do a

suppliers exhibiting

are found on the show floor, in the seminar rooms,

that can elevate the way you manage the whole ball-

better job for you at less cost, or greater value, and

products and services

and among the many networking events of the Expo-

game: call-assignment efficiency, tow-operator pro-

those that offer services that will drive down your

inside the Baltimore

sition.

ductivity, call-segment analysis. These dispatch

costs. For example, on-board camera systems that

Convention Center, the American Towman Exposition is your

Upgrading the fleet is certainly one reason why tow

greatest opportunity to explore ways in which you can

bosses trek to Baltimore. Manufacturers of wreckers,

improve your operation and make it more profitable.

carriers, trailers and truck chassis exhibit inside the

Several dispatch system companies are exhibiting and demonstrating at Expo.

Baltimore Con-

AT Expo is great

vention Center,

for scouting out

and they are

what’s new in the

there to sell. AT

marketplace.

Expo is a buyer’s

There are several

market with

companies ex-

everything under

hibiting ready to

one roof!

help you finance equipment. Maybe

Several trailer manufacturers exhibit.

Kicking your call

it’s a carrier or

volume up a notch

even a low boy trailer; maybe a specific part or

through motor-club work is another reason towers

200 exhibiting suppliers: a chance for a strategic approach to key products and services and the people behind them.

go to AT Expo. With 14 motor clubs exhibiting on the

system providers demonstrate these wonders at their

will reduce fraudulent claims from motorists.

show floor, tow bosses have an opportunity to mine

booths on the show floor.

You can upgrade your business so that all the red tape of running a towing operation is managed without angst.

for more business, as well as strengthen their relationships with clubs they already do business with.

At AT Expo there are also vendors that specialize in

AT Expo offers vendors that help your company reduce

dispatch services, particularly for tow companies

the time and cost of managing the lien process.

Only in Baltimore can you meet with all the manufacturers of wreckers, carriers, chassis, service trucks and trailers and compare...

Exhibit hours are on Saturday and Sunday, November 19-20.

accessory; you can drive home your new equipment or have it shipped home from the exhibit floor.

Two Big Show Days, Saturday and Sunday! To get the most out of AT Expo, plan on being on show floor both days: Sat. 11-6 pm, Sun. 11-5 pm

Check out AT Expo’s roster of exhibitors at ATExposition.com

AT Expo Boosts Your Critical-Business Segments AT Expo helps boost the tower’s

Towman. The Rite of Passage and the

relationship with key business segments;

pinning of the Cross of the Order

police, commercial, and motor club.

holds a mystique for an industry that is bonded with the police in serving

Seminars on Police-Tower

the motor-

Relationships and Rotation

ing public.

Systems motivate those who tow for the town to

On the show floor, towers

reassess their home strat-

will come across 14

egy. Other seminars, like

exhibiting motor clubs

Accident Cleanup and GPS

and call providers. By

tie into the police-tower

meeting with the club

relationship and working it

representatives, tow busi-

to the tower’s advantage.

ness owners can find new

The AT Academy tract of

allies and shore up old

seminars on recovery as

ones, with hundreds of

well as the DC Recovery

thousands of dollars at

Conference will help your

stake for the average tow

company excel before

company.

police and fire officials. The show floor is not the Meanwhile, police chiefs

only place where tow

across the nation are par-

bosses mingle with motor

ticipating with American

club management. Towers

Towman by nominating

will have an opportunity

towers for the Order of

Police chiefs around the nation are nominating towers for the Cross of the Order.

during the many events to meet up with the men and

women who can influence call volume. The American Towman Academy is helping tow bosses to explore their potential with motor clubs through seminars like Managing Club Calls and the smart phone revolution that address tower-motor club dispatch and billing processes. The commercial sector is also critical to the success of individual towing companies. AT Academy is offering seminars that help tow bosses score with commercial accounts; John Borowski’s seminars on Seminars on the Police-Tower relationship, GPS, and Dispatch are geared to help towing operations work more effectively with police.

14 motor clubs and call providers exhibit on the show floor where the tow boss can make critical contacts. Thinking Outside The Box: Building Commercial Accounts, and DJ Harrington’s seminar on Using Rating To Win Accounts are two must-attend sessions. And the Academy’s dispatch seminars will touch on how your dispatcher can help build your business.

Towers meet with management at a motor club booth to discuss business at AT Expo.

Motor Clubs/ Call Provider Booths AAA Allstate Roadside Services Asurion Copart Cross Country (CCAS) FleetNet America GEICO National Automobile Club National Motor Club Nation Safe Drivers Quest Towing Services Road America USAC-MD

There are two sides to AT Expo: the business side and the events of celebration. The business side kicks off with the famous Captains of Industry

Recovery specialists will want to take part in the DC Recovery Conference/Luncheon and the critiques of the recoveries that win the Donnie Cruse Recovery Awards ... also the six recovery-related seminars of the American Towman Academy.

Conference, featuring a keynote address that will awaken and excite you on the developments of dispatch, GPS, smart phones and the Internet ... a theme that carries over to the American Towman Academy.

Check out the American Towman Exposition on Facebook

The Donnie Cruse Recovery Awards are co-sponsored by Miller Industries and B/A Products.

Nov. 17 - –20, 2011

Nov. 17 –- 20, 2011

Five Tracks and 30 Seminars To Fuel Your Towing Business

$75 Passport gets you into all seminars. Passport holders enjoy complimentary breakfasts, all three mornings.

Track 1: Business Opportunities Turning Clean-up into a Revenue Source

Expanding into Auto Repair

The Challenges Facing Today’s Repossessor

Option one is to start up a separate company that operates to cleanup after a roadway incident. Option two is setting up a protocol that bills out separately for clean-up work. Either option must take the right approach with the insurance companies. John Borowski, Amber Energy Services, Saturday 10 a.m.

Diversifying into full service for profit. This seminar reveals secrets to creating a 30 percent net auto repair business that’s compatible with your existing business. You’ll discover the systems you’ll need and the numbers to watch to keep your service bays busy and your cash profits rolling in. Matt Winslow, Automotive Training Institute, Friday 9 a.m.

The perils, pitfalls and impediments to today’s professional repossessor. The presentation will cover current events, legislation (state and federal) and case law that effect the repossession industry. Conducted by Mike Howk, RSIG, 3 hours on Friday 4–7 p.m.

Auto Auctions: Do it Yourself

New Club Opportunities

Some towers around the nation have kicked up their usable revenue by running their own auctions. Find out not only why you make more money this way, per car, but about the other benefits that come with being your own auctioneer. Conducted by veteran tow boss, Gary Coe, Speed’s SuperTow, Sunday 9 a.m.

Maximize your fleet with two new Cross Country programs. Get in on photo documentation of damaged vehicles and expand your service territory through an Internet bidding system. Learn how Cross Country’s new ViewPoint and Cross Country Bids programs work to your advantage. Mathew Capozzi, Jeannine Booton, Cross Country Automotive Services, Sunday 10 a.m.

The Road Service Option You’re already serving truck accounts, so now what does it take to offer roadside repair to these same companies? Conducted by Jim Heward, Cumberland Towing. Friday 4 p.m.

Business Opportunites is sponsored by Dynamic Towing & Equipment Mfg.

American Towman Academy Track 2: Increasing Your Core Business Effective Marketing in the Internet Age

The Police-Tower Relationship

Towing companies are adding auto service to survive. This session reveals marketing secrets to keep your service bays busy and your cash profits rolling in. Discover how to use web 1.0, 2.0 and 3.0 to reach the customers you want now! Matt Winslow, Automotive Training Institute, Saturday 10 a.m.

This veteran tow business manager and former CHiP knows what both sides want and expect. The police department can make or break you on rotation or single contract. It can be extremely demanding of your services. Keep the police on your side. Randall Resch, AT, Friday 11 a.m.

Finding Profit Killers Identify where the profit killers are in your facility: Operations (people and processes), Capital Assets (Trucks & Equipment), and Customers. Learn how to avoid or fix these profit killers now. Andrew de la Chapelle, USFleetTracking, Friday 4 p.m.

The Smart Phone Revolution Smart phones and tablets like BlackBerry, iPhone, iPad, Xoom, etc., will allow you to receive calls from motor clubs, dispatch them to your drivers, track truck and incident locations in real time, assist navigation via audible turn-by-turn instructions, print invoices, retrieve towing instructions from TowSpec, scan VINs and capture signatures from the front seat of a truck. Want to keep up? Todd Althouse, Beacon Software, Friday 9 a.m.

Track 3: Fleet Strategy and Utilization Alternative Fuels Ever-increasing fuel costs are prompting many tow operators to transition their fleet to Natural Gas Vehicles, which deliver superior performance, quieter operation and 30 percent to 50 percent lower fuel costs. Other alternative fuels and trends are discussed as well as available trucks, economics and steps to successful transition. Stephen Yborra, NGV America, Friday 10 a.m.

Fleet Strategy & Utilization, Wreckers to Lowboys Are your tow trucks on the road or sitting in a lot? Do you know when you should buy a new unit and are you sure which type of unit you should add to your fleet: wrecker, carrier, service truck or lowboy? There are many variables. Three veteran fleet owners help you sort it all out. John Borowski, Bill Johnson, Jeremy Procon, Sunday 9 a.m.

Thinking Outside the Box Building your commercial base is as simple as looking right under your nose. According to this veteran tow boss, aka Mr. Industry, you just have to start expanding your perspective beyond the obvious account types. You need to think outside the box. John Borowski, Amber Energy Services, Friday 10 a.m.

Use Your Rating to Your Advantage The “Tow Doctor” discusses getting your towing operation rated by the American Towman Standards Authority; how it works; and how you can use it to win commercial accounts, municipal contracts and lower insurance premiums. D.J. Harrington, ATSA, Friday 9 a.m.

Bold Leadership Impacts Your Bottom Line A seminar to inspire greatness. Learn essential keys of leadership for productive teamwork that meets everyone’s needs; understand knowledge of attributes, challenges, and styles of effective leaders. To take home skills for “best practices” that translates into a more profitable workplace. Stacy Tucker, Chico Towing, Sunday 9 a.m.

Gas Vs. Diesel The new emissions laws have resulted in more expensive diesel trucks, making the gas powered chassis an option for towers to look closer at. Todd Kaufman, Ford Commercial Truck, Saturday 9 a.m.

GPS: Maximizing the Power of Your Fleet This session on the impact of GPS technology will address using GPS to increase productivity and make more money, increasing response times with auto-dispatch and navigation, matching customers to drivers and efficiently routing them, providing motor clubs with verified data to get paid quicker, lowering operating costs, and integrating GPS with your towing software program. Andres Bejerano, Traxxis GPS, Friday 6 p.m.

Managing Your Fuel Expenses How to effectively manage your fuel expenses and protect your business from rising fuel costs. Steve Fowler of 360FuelCard.com, Sean Jimenez of Prolock, with Cross Country Automotive Services. Saturday 8 a.m.

Fleet Strategy & Utilization is sponsored by Cross Country Automotive Services

Nov. 17 - –20, 2011

Academy Passport gets you into all seminars of any and all tracks! And breakfast to boot! Track 4: Managing Critical Processes Discovery Workshop

Lien on Me!

Are the issues preventing you from running a smooth, profitable, customer-oriented operation the same as other big towing companies? This is a participatory workshop; together we find solutions to issues and problems you have in common with others joining the session. Jim Weaver, Tracker Management, Friday 11 a.m.

The focus is on liens and the lien notification process. Find out how to get traction in notifying owners and lien holders when their vehicle is on your lot. Benefit from experts who provide services as well as discussion with peers who can share tricks of the trade to ensure a more efficient process. Jim Taylor, AutoDataDirect, Friday 5 p.m.

The Dispatcher Should Build Your Business

NMVTIS Reporting

Sure, we all want a great personality matched with efficiency in our dispatcher. But it’s all in the details, from knowing when your words are helping to sell your company to knowing how to determine where the broken-down car is located. Conducted by Dave Emmons, ProDispatch Service, Friday 11 a.m.

This session will provide you with a better understanding of the recent Department of Justice clarification on reporting of junk and salvage vehicles to the national database. Find out what types of vehicles must be reported, time frames and the various systems to report your data. Jim Taylor, AutoDataDirect, Saturday 8 a.m.

Dispatch Dynamics: The Failure to Communicate All too often in the tow industry messages are sent one way and received another way. This seminar focuses on the art of communication as it pertains to the tow customer. How to keep your customer on track, while getting the information you need for a successful dispatch. Conducted by Dave Emmons, ProDispatch Service, Saturday 9 a.m.

Managing Motor Club Calls This workshop will show you how to improve your efficiency with automation when dealing with motor clubs. Learn how to eliminate lost calls, how to bill and reconcile your invoices. Learn how to analyze the cost of doing business with the motor clubs. Shon Allen, SSCS/Digital Dispatch, Saturday 8 a.m.

Risk Management: Don’t be Blindsided Getting Recovery Bills Paid This veteran towman has built one of the nation’s most profitable businesses by knowing how to bill out and collect on recovery work. He identifies areas you may not be charging for and discusses how to collect from insurance companies. Bob Foquette, Recovery Billing, Saturday 9 a.m.

This presentation will point out risk management best practices and fundamental considerations every tow owner/operator should understand. It will highlight what you can do better to protect the business you’ve worked so hard to create. Conducted by Mike Harding, Markel Corp., Saturday 10 a.m.

Track 5: Towing and Recovery Air Cushion Dynamics

Know Your Rigging

Critiques of award winning recoveries using air cushions, including in-depth discussion on underwater recovery. Howard Eagan, John Sweezy Jr., Matjack, Saturday 8 a.m.

Understand the numbers behind the equipment you use: chain, shackles, straps and wire rope all have ratings built into them. This seminar will make you a knowledgeable buyer. David Bouvia, WreckMaster, Saturday 10 a.m.

Pitfalls of Rollover Recovery You can roll over cars with wreckers and rollbacks, with or without side winching gear. This seminar is about identifying the pitfalls in rollover work. Terry Abejuela, AT, Sunday 10 a.m.

The Path to Recovery Success Understand the dynamics of recovery through the eyes of WreckMaster’s senior lead instructor. Terry will explain weights and resistance regarding their effect on winching and uprighting procedures. Terry Humelsine, WreckMaster, Friday 10 a.m.

Overcoming Damage Claims Through Education Damage claims are a major issue for towing services in our industry; find out what piece of equipment causes the most damage and why. You will learn ways to improve efficiency and safety and reduce your exposure. Scott Aey, WreckMaster, Sunday 9 a.m.

Recovery Theater This legendary trainer critiques challenging recoveries on the big screen, some successful and some that go awry. Tom Luciano, Miller Industries with Nick Ovenden, Friday 5-7 p.m.

Towing and Recovery is sponsored by Miller Industries.

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The Industry Soars on Festival Night Where else in the world will

Many tow bosses treat their tow

you hear tales of heroic

operators to Festival Night so

towers putting their lives on

they understand why they

the line in the most challenging

should be proud to be towers.

circumstances? Towers who

Many come with their wives and

brave car fires to extricate

significant others for a

motorists, who dive into

moment of celebration, and yes,

freezing waters to save babies,

a little romance, perhaps a slow

who run past flying bullets to

dance or two to the Festival

rescue kids, who rappell down

Night Band. Some bring their

mountains and bridges to save truckers. Where else will you

Pops and Moms who towed in AT Publisher Dennie Ortiz bequeaths the American Towman Medal for “The Simple Act of Bravery.”

the day where such respect and

hear these stories?

The Towman Order salutes the American Towman Medal Recipients during the March of the Heroes.

Where else will you see towing professionals

recognition was never dreamed of. Some bring their

march in ceremonial tribute to salute their

kids, not just to show them how special a tower is that

fellow towers? Where else will you find hundreds

he is bequeathed such honors as a Medal, but be-

of your peers gathered to celebrate the finest

cause the festivities are for all ages and for that kid in

spirit that resides in all of us?

all of us.

Festival Night, November 19th, 2011. It is the

Festival Night Dinner Ticket

event the dedicated towing professional will

with advance registration:

cherish their entire life. In placing the American

$55 per person.

Towman Medal around the necks of towers

Limited ticket availability

who have performed “the Simple Act of Bravery,”

during on-site registration

we are recognizing the unsung hero that resides

at $75 per ticket.

in all of us who tow on these perilous roadways.

To nominate a Hero email scalitri@towman.com. Acquire your Festival Night tickets today through advance-registration.

Nov. 17 - 20, 2011

Dual-Tech sponsors the American Wrecker Pageant.

The American Wrecker Pageant at AT Expo is the world’s largest wrecker pageant, a truck show unto itself with its very own hall inside the Baltimore Convention Center. More than 60 contestants show off the most incredible wreckers with the most amazing hand-painted graphics and most creative wraps to custom hood ornaments, deckcontrol levers and more. The American Wrecker Pageant has broken towing’s word of mouth barrier (competitive towers just don’t talk much amongst themselves) and wrecker owners have come from as far as the Pacific Ocean to compete with their “babies,” hoping to bring back one of the pageant’s legendary Silver Trophies. Nov. 17-20, 2011 Whether you enter a truck in the pageant or not, you’ll marvel at the creative presentations. You may

You’ll see mountains, deserts, rivers and oceans. You’ll see dragon slayers and knights in armor.

see war memorials and city landscapes, and the likes of Marilyn Monroe, Bugs Bunny and the Incredible Hulk. You’ll see mountains, deserts, rivers and oceans. You’ll see dragon slayers and knights in armor. This year, when you cast your ballot, you’ll do so with the Pageant’s new electronic voting system. A vote that may win you one of the Exposition’s grand prizes! The 2011 American Wrecker Pageant is proudly sponsored by Dual-Tech, an independent manufacturer of carriers and wreckers.

Round Trip Air Fares to Baltimore* Atlanta $222 Boston $108 Buffalo $118 Chicago $248 Dallas $288 Denver $278 Detroit $218 Los Angeles $348 Miami $182 Minneapolis $304 Milwaukee $244 Orlando $178 St. Louis $266 San Francisco $390 Baltimore’s Inner Harbor is the networking mecca

like Big Bertha’s at Fell’s Point or the Baltimore Brew-

of the towing industry. It’s where towers meet to talk

ery by Little Italy, and certainly at the Pratt Street Ale

shop and play, both inside the Baltimore Convention

House across the street from the Convention Center.

Get around on the many water taxis or enjoy lunch on the Towman Cruise.

Toronto $473 Tulsa $178 *BWI (Baltimore Washington Int’l Airport), prices subject to change.

Center and out. You’ll likely run into towers at the B&O Railroad Networking is about making friends and alliances

Museum a few blocks away and Friday on the

among suppliers and peers. Yes, your peers. Don’t

Towman Cruise or at the National Aquarium, right

worry, there are thousands of tow business owners

on Harbor Place.

Fell’s Point, full of unique shops and pubs, is on the harbor. Towers walk or ride the water taxi to Fell’s Point.

here who don’t compete in your home area. In fact, towers come from all 50 states and 20 nations!

AT Expo is also a chance to meet with new suppliers that can help your business, as well as an opportu-

You’ll meet other tow business owners who face the

nity to put faces to those voices you’ve relied upon

same challenges you do, in places like the Hard Rock

for years.

Cafe during Miller Rocks on Friday Night, or the Cross Street Tobacco Shop, or

American Towman Exposition is because in all their

Saturday during Festival

travels they never find any place like Baltimore’s

Night. You’ll run into the

Inner Harbor for its magnificence, its great food, its

most diverse array of tow

shops and clubs, its old ships and submarines ... and

industry professionals in pubs Nov. 17-20, 2011

One of the reasons why towers keep returning to the

Miller Industries sponsors the Friday Night Bull & Pig Roast, Miller Rocks!

the camaraderie.

Advance-register on the back page or online at ATExposition.com

Miller Rocks, the Friday Night Bull & Pig Roast, at the Hard Rock Cafe and harborside tent is the industry’s biggest bash.

Celebrate! The American Towman Triumph is about our achievements, our success, our indefatigable spirit. In ancient Rome, conquering generals and their armies were awarded with a “Triumph” as they marched victoriously into the great city. They were feted with cheering crowds, games and feasts. On Sunday, November 20, AT celebrates all that’s great about our industry, and the individual towing companies that continue to endure. Time to take stock of how you have succeeded where others have fallen by the wayside. Your hard work and intelligence, sacrifice and tenacity. Your dedication to those you serve. If these words ring true, then you are invited to join in American Towman’s Triumph.

Participate in the Triumph in the ways you wish. You may join the March of Towmen into the exhibit hall at 11 a.m. , and if you choose, with the Triumph’s Ceremonial Scarf (see Souvenirs page). You will be pampered by masseuses and masseurs on the show floor as you explore the hall and the 200 exhibitors and more than 700 booths. You may join in American Towman’s Chocolate Decadence on the show floor at 3 p.m. or be one of hundreds of prize winners among those attendees in the hall on Sunday afternoon. If the Triumph sounds a little bit hokey, you may want to sleep off that recovery you did last night, and start smelling the roses. Just keep your head up high as you enter the 23rd American Towman Exposition.

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AT Expo Souvenirs AT Expo Hotel Perks AT Expo’s headquarters hotel, the Marriott Waterfront, is right on the Inner Harbor with free shuttle service to the Convention Center. Expo guests receive 10% off all food/meal and gift purchases and special drink discounts. The following events take place at the Waterfront: Festival Night, Order of Towman Ceremony, DC Recovery Conference and Luncheon, Exhibitor Hospitality, Captains of Industry Conference. Expo attendees staying at the Rennaissance Hotel will receive a free souvenir AT Expo coffee mug and free coffee! Attendees staying at the Marriott Inner Harbor will receive a free souvenir AT Expo drinking cup, a complimentary Nacho Bar reception Thursday night at 6 p.m. with discount drinks. These three hotels offer AT Expo guests free Internet access. All AT Expo hotels listed on the registration page will sell out! If you need accomodations, choose your hotel and advance register now!

The Triumph’s Ceremonial Scarf

Official AT Expo Beer Stein The Official Beer Stein of the American Towman Exposition, titled “The Industry Soars,” is being custom manufactured in Germany for American Towman Magazine. The artwork will be baked into the porcelain ware and you will be able to drink from it and wash it time and again. There are two Latin phrases on the stein. Below the top rim is the inscription: vehiculum recuperatio professio spectaculum, which translates as “vehicle recovery trade spectacle.” Inside the Towman Monument show emblem are the words: industria heroica, which translates as “industrious and heroic,” or “heroic industry.” “The Industry Soars” beer stein is available for free only to advance registrants of the American Towman Exposition who subscribe to American Towman Magazine ($45) with this registration form or the Expo online registration form; a current subscriber would extend his or her subscription by one year (12 issues). This official AT Expo Beer Stein will be at the Baltimore Convention Center for pickup on Saturday and Sunday, November 19-20. Those qualifying must be present at the Convention Center to pick up the stein. After this promotion, a limited number of steins will be put on sale for $75 each.

This beautiful cloth scarf can be purchased through advance registration for those choosing to be part of the exhibit hall’s day-two opening ceremony on Sunday, Nov. 20. The artistic design of the scarf will reflect various images and icons of AT Expo XXIII. Only $10 through advance registration. Your scarf will be waiting for you at the Convention Center on Sunday morning. This is a mock-up of the actual stein that is in production. The stein’s lid will feature a customsculpted wrecker in pewter on each stein.

custom sculptured wrecker in pewter will be part of the stein’s lid

EXHIBITORs 1-800-Rescue 911 AAA AASP/PA Access Tools Allstate Roadside Services American Express Open American Towman Standards Auth. AmeriDeck American Towman Magazine Anchor Graphics Astralease Associate Asurion Roadside Assistance AutoDataDirect AW Direct B / A Products Bad Dog Tools Beacon Funding Beacon Software Car-Part.com Century Chevron Code 3 Commercial Safety Services Condor Products Copart Auto Auctions Cross Country Automotive Svc. Crouch's Wrecker & Equipment Sales Custer Products Danco Products DewEze Mfg. D. G. Towing Equipment Dual-Tech Dynamic Towing Equipment & Mfg. East Penn Sales Excel Sportswear Extreme Toys Federal Signal Flash Equipment FleetNet America Flitz International Ford Commercial Truck Free State Nam Knights G&S Safety Products Gaither Tool. Co GEICO GM Fleet/Commercial Gulf Atlantic Supply Hale Trailer Brake & Wheel Happy Feet Hino Motor Sales USA Holmes IGTC (Ind. Gar. & Tow Contractors) Illumination Promotions InSight USA Insurance Auto Auctions In The Ditch Towing Products Integrated Veh. Equip. Leasing Intek Truck & Equipment Leasing Int’l Tow. & Rec. Hall of Fame & Museum Jerr-Dan Corporation Junk my Car Kalyn Siebert Landoll Corporation Lift And Tow Lodar Lynch Chicago Martens Johnson Insurance Massage Corner Matheny Motors Truck Co. Matjack/International Wreckers Miller Industries Minute Man Manufacturing Muncie Power Products Nation Safe Drivers (NSD) National Automobile Club

National Motor Club (Coach-Net) Navistar / International Truck NBB Controls NRC Industries Olson & Company Penny Pockets Permco Hydraulics Phoenix USA Photo Card Specialists Pierce Arrow Pillow Protection Corporation Powerhouse Industries Professional Dispatch Service Progressive Commercial Insurance Pro-Vision Video Systems Purpose Wrecker Sales Quest Towing Services Ram Trucks Ramsey Winch Ranger SST RC Industries Recovery Billing Unlimited RMP Powertrain Solutions Road America Robert Young Wrecker Sales R•O•M Corporation Rontan of North America Rush Towing Systems Safetyline Service Station Computer Systems SVP/Star Headlight & Lantern Co. Slick Top Solutions SoundOﬀ Signal Sovereign Bank/Santander Steck Mfg. Stertil-Koni, USA Super Springs International Superwinch T.R.A.A. T.R.P.M. Talbert Mfg. TCF Equipment Finance Tech International Teletrac The Insurance Professionals TIS / Transportation Info Systems TNT Insurance Agency Tow Canada Tow Dawg Software Towing.com towPartners TowWithRope.com towXchange Tracker Management Systems Trail-Eze / Dakota Mfg. Transfer Flow Travis Barlow Insurance Traxxis GPS Solutions Trinity Transportation Services Trucker's Guide Tulsa Winch (DP Winch) UD Trucks North America USAC-MD USFleetTracking Vulcan Warn Industries West End Service Whelen Engineering Will-Burt Company Wireless Matrix Worldwide Equipment WreckMaster Zip's Truck Equipment Partial exhibitor list, as of June 15

sponsors CAPTAINS OF INDUSTRY

BULL & PIG ROAST “Miller Rocks!”

AMERICAN WRECKER PAGEANT

FESTIVAL NIGHT

AT EXPO FOOD COURT “Jerr-Dan Diner”

A.T. ACADEMY

DONNIE AWARDS

INFORMATION BOOTH

SHOW BAGS

REGISTRATION COUNTER

ACE AWARDS

EXPO INFO CARD

LEGENDARY HOSPITALITY

Quick & easy registration here or online at ATExposition.com

Register Today ... no later than September 30th $ave on Events, Seminars & Hotels • Avoid On Site Lines! AT Expo: Fax: 845-986-5181 • Mail: 7 West Street, Warwick, NY 10990 • Phone: 800-732-3869 / 845-986-4546 x214 • Online: www.ATExposition.com

By advance-registering, the “Boss” and one guest are admitted free to Exhibit Hall. $5 fee applies to all others. Kids under 14 free.

1st Registered Name: " 2nd Registered Name: "

" 3rd Registered Name ($5): "

4th Registered Name ($5): "

" Title " Title "Title "Title

Company: Show Special

Address: City:

State:

Phone:

Zip:

Fax:

E-mail:

PLEASE CHECK BOXES BELOW

First time at Expo:

Yes

2. Secondary business (check those that apply):

check off boxes

3. No. Employees:

1-5

EVENT SIGN-UP

Distributor Equip Other______________

Truck Repair Auto Body Shop Service Station Auto/Truck Dealership Vehicle Leasing

Towing/Recovery Auto Repair/Serv. Ctr. Repossession Transport/Trailer Serv. Salv/Auto Parts

6-10

11-20

Country:

21-50

51-100

100+

1. Is your Primary business Towing/Recovery :

Yes

4. Check one that best describes your purchasing authority: I authorize/approve purchases No authority I recommend 5. No. tow trucks in fleet: 1-3 4-7 8-12 13-16 17+ 6. Types of tow trucks in fleet (check those that apply): Light Duty Wrecker Heavy Duty Wrecker Transport/Trailers Medium Duty Wrec. Carriers Class 7/8 Tractor Service Vehicle Rotators

AT EXPO: Thursday through Sunday, Nov. 17-20 • Baltimore, MD

PRICING

Subscribe to American Towman (or extend your current subscription) and receive the Official AT Expo Beer Stein on show floor. Advance-Registrants Only

FILL IN PRICE

EXHIBIT HALL !" %, 11 am - 6 pm • " %, 11 am - 5 pm, Nov. 19-20. You’ll need both days to take in all exhibits & your badge is good for both days! Yes, please advance register me for the exhibit hall. 1st & 2nd registrants are free: addt’l $5 each. . . . . . . . . . . . . . . . . . . . .$5 per person $ ___________ ACADEMY PASSPORT! All Seminars, Nov. 18-20 (Includes complimentary breakfast Friday, Saturday, & Sunday) ............. $75 per person $ ___________ 1st registrant 2nd registrant 3rd registrant 4th registrant (register now and save: fee rises to $95 on-site) AMERICAN WRECKER PAGEANT Sponsor: Dual-Tech, Fri.-Sun., November 18-20 $100/$150 $ ___________ Check class you will compete in - one vehicle per class and two per company. Trucks must enter Fri. and stay in hall until Sun., 5 pm $100:

Light (pre-2010)

Light (2010-11)

Med

Vintage (Pre-1985) $150:

HD Single Axle

HD Tandem

Rotator

Carrier

CAPTAINS OF INDUSTRY DINNER & CONFERENCE Thurs. Nov. 17, 6:30 pm. Sponsored by American Towman Magazine, Marriott Waterfront Hotel; Surf ‘n Turf Dinner and Legendary Captains Long Table Limit: two people . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$75 per person TOWMAN HUNT-SKEET SHOOT Friday, 9 am, Nov. 18. Includes shooting fees, lunch and transportation. # of People _____ $75 per shooter HARBOR LUNCH CRUISE Friday, 12:30 pm Board, Depart 1:00 pm, Nov. 18, # of People _____ $45 per person DC RECOVERY CONFERENCE/LUNCHEON Sponsors: Miller Industries, B/A Products; Marriott Waterfront Hotel Fri., Nov. 18, 12:30 pm., features Donnie Cruse Recovery Awards and critiques of the winning recoveries. # of People _____ $45 per person FESTIVAL NIGHT American Towman Presents: March of the Heroes, Towman Order Salute, American Towman Medal, Marriott Waterfront Hotel Saturday, Nov. 19, 7:30 pm Features Gourmet Dinner and Entertainment # of People _____ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$55 per person TOWMAN TRIUMPH Sunday Celebration on show floor, free # of People _____ TRIUMPH’S CEREMONIAL SCARF ...... $10 per scarf AT SUBSCRIPTION W/PREMIUM GIFT OF AT EXPO BEER STEIN Order: one year/one stein two years/two steins........ $45/one year AT Expo Beer Stein(s) must be picked up Saturday or Sunday on the show floor.

TOTAL

$ __________ $ ___________ $ ___________ $ __________ $ __________ $ ___________ $ ___________

$ __________

BULL & PIG ROAST AT THE HARD ROCK Miller Rocks! at the Hard Rock Café: Free! Sponsor: Miller Industries, Friday, Nov. 18: 7:30 #_______ people.

PAYMENT INFO: Credit Card#:

Exp. Date:

Name on credit card

Signature Required:

Check(s) Enclosed $______ (Registration, Event & Item fees payable to AT Exposition)

HOTEL RESERVATION REQUEST

Make out separate hotel check to BACVA if not using credit card (1st night amount only)

Hotel check enclosed $_____________

Guarantee reservation to credit card above

Arrival Date:______________, 2011 - Depart Date: _______________, 2011 Special Requests ____________________________________________________________________________ If reserving more than one room please list names for each room: # of Rooms __________ # of Guests in each room ___________ # of beds _________ Room #1___________________________________________ Room #2____________________________________________ Room #3__________________________________________ HOTEL CHOICE - Please write in your 1st, 2nd, & 3rd choice hotels below. You will be emailed your confirmation. MARRIOTT WATERFRONT

___Marriott Waterfront Hotel • $172 Sgl/Dbl AMERICAN TOWMAN HEADQUARTERS HOTEL, 4-Star, harborview, fitness center, restaurant/bar. Shuttle Service to Convention Center. Non-smoking hotel, CAPTAINS OF INDUSTRY, FESTIVAL NIGHT, TOWMAN ORDER CEREMONY, AND DONNIE AWARDS LUNCHEON TAKE PLACE HERE! GUESTS RECEIVE 10% OFF FOOD / MEAL PURCHASES AT WATERFRONT H OTEL R ESTAURANTS AND R OOM S ERVICE & FREE INTERNET

___Marriott Inner Harbor • $172 Sgl/Dbl One block from Conv. Ctr., fitness center, restaurant, non-smoking hotel. "# $ " " ! !

! %

___Renaissance Harborplace Hotel • $172 Sgl/Dbl Balt. 2011 Balt2010

4-Star, rooms w/harborview, fitness center, restaurant/bar, connected to Mall. Three blocks from Conv. Ctr. Non-smoking hotel. ! % "# $ " ! ! ___Days Inn Inner Harbor • $125 Sgl/Dbl Across from Conv. Ctr., bar & grill, fitness ctr.

___Sheraton Inner Harbor • $164 Sgl/Dbl, $185 T One block from Conv. Ctr. with a catwalk, indoor pool, fitness center.

___Holiday Inn Inner Harbor • $129 Sgl/Dbl, $154 T One block from Conv. Ctr., indoor pool, fitness center.

___Radisson Plaza Lord Baltimore • $119 Sgl/Dbl/T Three blocks from Conv. Ctr., bar & grill, fitness center.

___Hilton Baltimore • $189 Sgl/Dbl, $209 T Next to Conv. Ctr. with a Catwalk, pool, fitness center.

___Best Western • $109 Sgl/Dbl Located two miles from Harbor, Shuttle to Conv. Ctr., breakfast included

Cal!

to receiv e this pricing!

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Working Together

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by Larry Fortier

Jerr-Dan, NRC and Challenger Units Cooperate in Bus Recovery.

46 • July 2011 - TOWMAN.COM

ate on a Sunday afternoon, Sabil & Sons of White River Junction, Vt., received a call from the Bridgewater Police Department requesting recovery service for a full-size passenger coach that had gone off the road and rolled onto its side. The bus was leaving a youth camp on a narrow road with no shoulder and the front tire went over the side just enough that even at the low speed it dragged the vehicle over. Weather did not appear to be a factor. With their heavy-duty workhorse, a T800 Kenworth with Vulcan V-50 unavailable, Sabil & Sons dispatched

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Go to work with Muncie 's new FA6B Series PTO which allows for mounting on narrow frame chassis. The FA6B-184 is designed for the left side opening of the Isuzu NPR chassis with Aisin A460 transmissions but will allo mount to standard 184 applications. For other chassis makes, the FA6B-A67 is designed for the left side opening on Allison 1000/2000 Series transmissions. For mors information about the FA6B Series PTO or any of our other products, go to www.munciepower.com/FA6B.

WE BUILD

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www.munciepower.com Number 149 on Reader Card

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their T800 with NRC 40-ton sliding rotator, R600 Mack with Challenger 6800 35-ton three-stage boom and a service truck. Upon arrival, we found the coach resting on its right side down a small incline, about 5 feet below the surface of the road. All passengers had exited through the roof hatches relatively injury free. As we evaluated the accident scene, we encountered utility lines running very close to the projected recovery exit. Another concern was that holding the coach upright and winching it forward wouldn’t work because of the sharp drop-off that would have the bus bottoming out during the movement forward. After securing the scene, the four workers on scene worked as a team and approached the recovery as a simple controlled upright, and controlled lift back onto the pavement. With the capacity and versatility of the NRC 40-ton sliding rotator, we decided to upright and lift the rear (engine end) of the coach and swing it to a safe location, while the Challenger, placed correctly, could easily handle the front of the coach. Working simultaneously, we uprighted and gingerly swung the suspended coach onto the roadway, setting it on the painted centerline of the road with no additional damage. From there, the bus was towed to our yard using our T800 Kenworth tandem with Jerr-Dan 25-ton twin-line body. From arrival on the scene to final cleanup the job took approximately two hours for the Sabil & Sons crew.

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48 • July 2011 - TOWMAN.COM

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1628 NW 28th Street, Miami FL 33142

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Dynamic Adds Business Development Manager Dynamic Towing Equipment & Manufacturing is pleased to announce the recent hiring of Shelly Schultz as business development manager. Schultz is a Wesleyan College graduate with a degree in advertising and marketing communications. She previously worked as an account manager for a software company, providing mechanical engineering software to manufacturing plants. Her work focuses on accessing strategic marketing opportunities, generating leads for possible sales, and evaluating the company’s internal processes and determining best practices, and building a strong distributor network. “I’m researching new business opportunities and working to expand our profit margin by attracting new clients from different regions and industries and growing our distributor network, domestically and internationally.

I’m also working with our president, Anthony Gentile to improve our product quality to ensure future success. I’m thrilled to be a part of the Dynamic team. It’s a great company with a good quality product and I look forward to helping the company grow!” Schultz’s previous sales experience and her enthusiasm for business will be a valuable asset for Dynamic’s growth.

Shelly Schultz

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The AAA/CAA Service Providers of Excellence awards began a decade ago to put the spotlight on AAA's front line road service experts. More than 1,200 responders have been recognized.. Individual AAA/CAA clubs select their nominees each year, and a panel of club automotive management representatives choose Gold, Silver and Bronze award recipients. All are chosen based on performance levels, commitment to training and community service. “AAA/CAA service providers are the anonymous heroes that, day-in and day-out in all kinds of weather, serve as our safety and security ambassadors,” said Doug McLendon, director, AAA Roadside Programs and Benefits. “We applaud all the 2011 AAA/CAA Service Providers of Excellence for their dedication and commitment to providing stellar service to AAA/CAA members and the motoring public.” For a list of all recipients log onto AAA.biz/Auto or turn to pages 18-19.

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Selecting the Right

PTO By Mikel E. Janitz

S Get the Correct Mobile Power Product for Your Needs.

52 • July 2011 - TOWMAN.COM

electing the right power take-off unit is the first step in creating a robust application solution. A power take-off is a gearbox attached to the transmission that transfers power from the engine to a hydraulic pump or auxiliary component. There are a few particulars you need to know and apply to make the most of your PTO investment. First, what is the vehicle you are upfitting? What kinds of work will you need to perform and how often is the job conducted? Selecting the right power takeoff requires meeting the speed, torque and horsepower requirements of the application. Will the PTO fit the vehicle without frame or exhaust modifications? Will the PTO have to electrically interface with the chassis? There are a few pitfalls you need to avoid to ensure you get the most out of your mobile power investment. Your tow truck was a big investment. You weighed many factors in choosing the vehicle: i.e. gas

vs. diesel, automatic vs. manual transmission, chassis make and more. You need to select a PTO that works best for the vehicle. One basic consideration when selecting a PTO is whether the vehicle is gas or diesel. This can be a big deal —of high importance are the engine “signature” and its effect on the PTO’s noise and torsional fluctuations. Gas engines typically run smoother and can provide for a quieter operation. Diesels usually provide more low-speed torque capability.

Transmission Whether you choose an automatic or manual, it is important in PTO selection to determine the transmission make and model number as well as which PTO aperture is to be used. Most often, manual transmission PTOs use a “dog clutch” set up. This is where the drive gear freely rotates until a ring gear manually mates the transmission rotation to the PTO gear set. This is done by either depressing the vehicle clutch and manually pulling the PTO control knob to engage the gears or by electric shift where a solenoid switch engages the PTO gears. Automatic transmissions typically incorporate clutch shift (hot shift) PTOs. Dog shift can be used on an automatic; however, a hot shift is more advantageous to use to prevent wear or damage to the transmission when engaging the PTO. Hot shifts allow for PTO gear engagement while the transmission gear is rotating. This makes it possible to engage and disengage the PTO output shaft without bringing the vehicle to a complete stop, which is required with a manual transmission. Gears in clutch shift PTOs typically show less wear over time.

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Does It Fit? While the physical size of the PTO is not the primary concern when making the selection, one does have to pay attention to fit. Mounting space is at a premium and it is important that the PTO and hydraulic pump (if so equipped) fit within the available envelope space. The final location of the auxiliary equipment can be a driving factor when selecting a PTO. Starting with a solid understanding of the vehicle, you can begin planning for the work it will perform. Is it a single function or are there multiple tasks to consider? Knowing the type of work is important, as this defines the duty cycle. PTO duty cycles are classified as intermittent or continuous. If the PTO is to run for more than 5 minutes in a 15minute period, it is continuous duty. Intermittent duty cycles are those that last for less than 5 minutes at a time. The torque and horsepower ratings of PTOs are reduced for continuousduty applications.

Torque Is Limiting Selecting a PTO is all about finding a way to get the required work done. Work in this example is force times distance. Speed is rotations per minute and power is the rate of doing work, horsepower. When selecting a PTO for a particular task, it is important to consider the application. What will the PTO be driving? How fast will it need to spin? What are the torque requirements? These questions are functions of speed, torque and power.

continue to page 55

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Tracker Management Systems, Inc. 800.445.2438 www.trackermanagement.com Authorized TomTom ® Dealer Number 158 on Reader Card

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Tow With Rope.com Rope.co

Our new SupreemX-12, 3/8” winchline is a 12-strand braided rope made with Dyneema® fibre and special coating. It comes with hook and wear-sleeve and has a break strength of 18,000 pounds. It’s lighter than a steel cable and doesn’t absorb water. It has high UV resistance, no memory when wound up and low recoil when broken.

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54 • July 2011 - TOWMAN.COM

Road America has partnered with AT&T to launch a GPS technology solution for pinpointing breakdown locations to improve the speed, accuracy and efficiency of locating the customer’s disabled vehicle. The technology uses the same telecommunications device they are using to contact the Road America 24-hour Response Centers. With this enhancement, Road America is able to pinpoint the customer’s precise coordinates—even if the customer doesn’t know where they are. With the new Road America LocateMe technology, at least two minutes can be trimmed from the average call length—the time it takes to identify the customer, ascertain the location of their vehicle and confirm the dispatch service. For Road America and its client companies, it can mean reduced processing costs and increased customer satisfaction. After six months of testing, LocateMe is consistently achieving a 98 percent success rate in pinpointing locations. Visit www.road-america.com for info.

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Big Rig Show Includes Tow Trucks The Carlisle Truck Nationals at the Carlisle, Pa., Fairgrounds celebrates all things truck and is scheduled Aug. 5-7. The 21st anniversary of the Truck Nationals will display a variety of trucks spanning generations of production. The Big Rig Show and Shine highlights the American hauler, whether it’s a tow truck, box truck, dump truck or big rig. The Big Rig Show and Shine is open to both individual and corporately owned trucks. You’ll see everything from restored classics, lifted or lowered 2and 4-wheel drives to chromed-out big rigs. Visit www.CarlisleEvents.com

PTO continued from page 53 PTO speed is often stated in terms of a percentage of engine speed. PTO horsepower is directly proportional to the output shaft RPM. This means that the faster it turns, the more horsepower is produced. However, it is also important to realize a PTO’s torque rating is constant no matter how fast it is turning. Torque is the limiting factor. If loads are too large, the PTO can be damaged. The direction of rotation can also be an important consideration. PTOs rotate either the same as the engine crankshaft, CRNK rotation, or opposite the crankshaft, OPP. A good rule of thumb is that PTOs mounted on automatic transmissions provide a CRNK rotation, and those on manuals give an OPP rotation. If in doubt, use the manufacturer’s recommendations (check with rep or their website) to select the PTO. Correctly installing the PTO is key to durability and performance. When selecting a PTO it is important to know the vehicle and the chassis. It is not recommended to make modifications to vehicle components without first consulting the manufacturer. This could void warranty and create possible safety concerns. Speak to application engineers to resolve any questions and help you select the right PTO and accessories for the job.

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Don’ts The last issue to think about is what not to do. There are a few don’ts to remember when you are selecting a PTO. If you are replacing an existing PTO, the simple method is to replace it with the exact model number. Be careful. There is a reason you are replacing it. Make sure you follow the above steps to ensure you are getting the best PTO for the job. A reputable manufacturer will help you figure this out either online or over the phone. Don’t make a purchase based on price alone. There are Mikel Janitz is the Manager of non-standard parts and the Engineering Department replacement units that look the and Test Lab for Muncie Power same but do not offer the qualProducts. He has a BS and MS ity and overall level of service in engineering, holds five of a leading brand. patents and has authored Time is money and getting numerous technical articles the job completed is vital, but throughout his 20-year career. don’t buy a PTO on price alone or because a particular model is readily available. Don’t sacrifice quality, durability and performance for expediency. Select the right PTO even if it takes a little extra time. You will save money in the long run and have peace of mind knowing you made the right decision. Selecting a PTO, or any other mobile system component, requires study, planning and some expertise. There are typically many good selections, a few really good choices, and then there is the optimum selection.

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Imperial Wrecker Is a Repeat Winner

by Brendan Dooley

f you were at the International Tow Expo in San Antonio, Texas, this spring, you probably noticed this light-duty Chevy wrecker in the USA Wrecker Pageant. And if you were at the 2010 International Tow Expo in Houston last year, you might remember it was there, too. In both cases, it won its class for pre-2010 light-duty trucks. In 2011, however, the pretty blue Chevy added Best of Show to its awards. The 2006 Chevy 3500 sports a Vulcan 804 wrecker body, and it is one of five light- and medium-duty tow trucks at Imperial Wrecker Service in Sugarland, Texas. Owner Chris Long said this truck is a workhorse, in use

56 • July 2011 - TOWMAN.COM

every day. The company does a lot of work for area car dealerships, as well as for auto club contracts. The truck was bought used in 2008, and Imperial needed to give it a full restorative treatment. Mac Graphics updated the former red-and-white paint scheme, and the blue matches the other trucks in the fleet. The interior, exterior and diamond plating for the truck all received extensive upgrades. “This truck is in use every day,” Long said. “You name it, it’s done it.

Tech Highlights Chassis: Chevy 3500 Wrecker Body: Vulcan 804 Engine: 6.0L gas V-8 Trans: Allison Winches: Ramsey Winch Graphics by: Mac Graphics

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Number 126 on Reader Card

USED TRUCKS FOR SALE

2007 Ford F-650 w/ 1130,000 miles,white w/ a side puller system w/ a 21' Steel Jerr-Dan carrier 2008 Ford Ford F-450, red w/ a Vulcan 810 Wrecker 72,00 miles 2007 UD, white w/ a Jerr-Dan carrier 225,000 miles 2004 Ford F-550 chassis only does not run

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TOWMAN.COM - July 2011 • 59

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Number 152 on Reader Card

Send your thoughts/suggestions on the Adventures to scalitri@towman.com or American Towman, 7 West St, Warwick NY 10990

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The Low Down on

LOW PROFILE. i s

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Introducing the Jerr-Dan® XLP-6 Low Profile Car Carrier The new XLP-6 low profile car carrier from Jerr-Dan features low deck height, a better 10.5° load angle and comes with a 3-year warranty. A dual-angle deck is available to handle super low load angles. And, with 6-ton capacity and 3,500 lb wheel lift, you’ve got performance without compromise.

7a9N. r7 ER R17 WHATEVER IT TAKES

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Number 124 on Reader Card