INDUSTRY
BIG ASK
HOW IS THE INDUSTRY SERVICING WORKING FROM HOME? In this month’s Big Ask we look at how the industry is adapting to the new working environment catalysed by COVID. As the number of people working from home, and working more flexibly, continues to rise it looks like it will be here to stay for the foreseeable future
Robert Harper, marketing
Throughout the year we have also evolved our key
director, Prima Software
implementation and training processes to ensure that we can
There’s no doubt that, in 2020, we
continue delivering our service, remotely and safely, to new
have all had to adapt our businesses
and existing customers, ensuring the safety of all involved.
to enable us to continue to service
Our popular webinar programmes have transformed
the industry. For Prima, it was
things in a way that has enabled us to continue to deliver
imperative that we continued to
free, informative training tips to our customers. We have
deliver the best service possible to
also invited a selection of guest presenters to join us and
our customers by ensuring that our
demonstrate the benefits of their software and integration
employees were fully equipped with the tools and information required to successfully carry out their roles remotely. Maintaining strong communication with both employees
with Prima. We are currently looking to grow our customer care team, and are already redesigning our induction and training
and customers was key. Since the initial lockdown in 2020
processes to allow us to, successfully and remotely, onboard
we have communicated regular updates via email and social
new employees into the team. It’s certainly been a challenging
media, ran daily and weekly company update meetings and
year, and we believe that adapting, working together, and
hosted various, interactive, online social events and games for
supporting each other is key to ensuring that businesses
employees.
survive and thrive throughout this pandemic.
[10] NOVEMBER 2020
www.dealersupport.co.uk
