www.efma.com/credit
CONSUMER CREDIT
EFMA CREDIT AND SAVINGS SUMMIT
Tough times ahead for consumer credit companies Meeting customer needs through innovation From a global context, the consumer credit sector is still facing many difficulties. To meet the challenges ahead, financial institutions will need to be increasingly innovative. They will also need to understand their customers better and engage them with innovative offers. Meanwhile, risk management remains a major issue which needs to be addressed by the development of responsible credit and soft collection procedures. Consumer credit companies also face the continuing need to cut costs whilst maintaining or even increasing revenues. As part of its two-day Credit and Savings event, Efma is delighted to be holding a special conference focusing on consumer credit.
Key questions I nnovation: what are the latest innovative developments in consumer credit products and services for both individuals and SMEs?
ew schemes: what is the role of consumer financing schemes N for retailers, and what specific aspects should be considered in the new economy? ew approaches: how can financial institutions improve their N processes and procedures and develop a proactive approach that enhances both profitability and customer satisfaction?
TUESDAY 3 JUNE MORNING PLENARY SESSION Javier San Félix García Global Head Retail & Commercial Banking Driving profitability in a post-crisis world Santander Spain Alain Breuils Deputy CEO Development, Strategy & Communication CA Consumer Finance France
Main credit and savings issues in a context of liquidity crisis
Ekaterina Petelina Deputy President, Management Board Chairman The Russian retail banking market: hitting the ceiling of easy growth VTB 24 Russian Federation
ROUNDTABLE DISCUSSION CaixaBank, Wonga and Ezbob
Big Data in consumer finance
TUESDAY 3 JUNE AFTERNOON New answers for hard times
Christoforos Chatzopoulos Dir. Mortgage Lending & Credit Dept National Bank of Greece Greece
The impact of the new consumer bankruptcy law in Greece on consumer loan portfolios and behaviour on lending strategies
Maria Letizia D’Abbondanza Head of Customer Experience Mgmt
Fast credit: a way to change the customer credit experience
UniCredit Italy Umberto Filotto Secretary General Assofin Italy
Everybody is going online (or not?)
New approaches for greater efficiency
Linas Armalys Head of Management & Delivery Department Swedbank Lithuania
Automated customer evaluation tools: a way of boosting efficiency
Antreas Athanassopoulos Managing Director Dixons Retail Greece
Consumer financing schemes for retailers: things to consider in the new economy
Raj Singh Chief Operating Officer Chase Bank Kenya
Operational excellence and the cost optimisation of credit processes: the key elements of success in retail banking
3–4 June 2014 Barcelona