Distribution Summit_eCommerce_2014

www.efma.com/ecommerce

STATEN ROOM: E-COMMERCE

THURSDAY 20 MARCH 2014

The rise of e-commerce in retail banks Global e-commerce is rapidly becoming one of the strongest activities in the retail banking environment, with an annual increase in sales of 13% over the past five years. However, the role of banks does not have to be limited to payments and can be increased through loyalty, personalisation and big data expertise.

This growth in e-commerce represents a great opportunity for those banks that are able to build more personal relationships with customers and closer partnerships with retailers.

As part of its three-day Distribution Summit, Efma is delighted to introduce a special one-day conference on ‘e-Commerce’.

Key questions

uilding for the future: how is the global digital commerce B eco-system developing and how can your bank achieve growth through e-commerce? e -commerce is more than e-payments : how can banks define their role in the value chain?

The importance of ‘big data’: how can your bank collect and use information more intelligently to enable it to emerge as one of the winners in e-commerce?

MORNING Stefano Favale Head of Payments & Liquidity, Marketing SME Intesa Sanpaolo Italy – Video conference

Digital commerce and SMEs: growth opportunity or mandatory setup?

Michael Dooijes Executive Director, Head of Strategy & Innovation Rabobank Netherlands

e-Commerce is more than e-payments at Rabobank: a roadmap in response to the disruption in finance

PANEL DISCUSSION with Alior Bank, Intesa Sanpaolo, Mobey Forum, Rabobank Michaela Verstraeten Member of the European Advisory Board Merchant Risk Council Spain

Merchants can be good at risk management: let’s work together

Jay de Groot CEO & Co-Founder Science Rockstars Netherlands

Persuasion profiling, part of the next step in digital personalisation: retail commerce case studies

Francesco Bottigliero Chief Digital Officer Brunello Cucinelli Italy

e-Commerce and physical shops in fashion industry: inspiration for the banking industry?

AFTERNOON CASE STUDIES PRESENTATION with Michaela Verstraeten Merchant Risk Council

Case 1 - Nike: developing a new regional e-commerce business Case 2 - Luxury brand houses: the need for another perspective

Amir Inditzky Head of e-Commerce Discount Bank Israel

The bank’s main e-commerce funnel asset: the customer base

Jaspar Roos Chief Inspiration Officer Future Ideas EU Netherlands

Finding new business and distribution models

STUDY PRESENTATION with Gianmaria Trapassi Senior Manager Accenture

RE-banking: insights for banks from the REtailing sector

Sirpa Nordlund CEO Mobey Forum Finland

Seamlessly mobile: shopping instead of just paying

ROUND TABLE DISCUSSION: how is the global digital commerce eco-system developing and how can your bank achieve growth through e-commerce? can your bank achie

REGISTRATION FORM

Scan me and register online now

DISTRIBUTION SUMMIT 18–20 March 2014 Amsterdam ATTENDEE’S INFORMATION Mrs.

Ms

Mr. / First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Job title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Institution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VAT ID number (if applicable) _ _ _ _ _ _ _ _ _ _ _ Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Assistant’s information (or person in charge of the registration) First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PRACTICAL INFORMATION DATES The Distribution Summit will begin with a welcome coffee on Tuesday 18 March 2014 at 8.15 a.m. and will end on Thursday 20 March 2014 around 6.00 p.m.

LOCATION Hilton Amsterdam hotel Apollolaan 138 1077 BG Amsterdam, Netherlands Tel: +31 20 71 06 000 Fax: +31 20 71 06 080 LANGUAGES All sessions will be held in English.

ACCOMMODATION Each participant must pay the cost of his or her accommodation directly to the hotel before departure. Rooms have been provisionally

reserved for the nights of Monday 17, Tuesday 18 and Wednesday 19 March 2014 at the Hilton Amsterdam hotel. The cost of a single or double room per night is 210 euros (excluding breakfast (27 euros) and 5.5% city tax).

An automatic confirmation will be sent by email within 24 hours after your registration.

In this email you will find a link to book your accommodation online. The hotel guarantees room availability and price until Monday 3 March 2014. The hotel will automatically bill unoccupied rooms or late cancellations.

If you look for more affordable accommodation, we suggest the following hotels: - Hotel Apollofirst 4* - Hampshire Classic 4* - Hampshire Hotel Beethoven 3*

REGISTRATION The registration fee covers participation in the Distribution Summit, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided.

CANCELLATION All cancellations must be received in writing.

A 20% cancellation fee will be charged for all cancellations received on or before Tuesday 4 March 2014. The full fee will be charged for cancellations made after that date, as well as to delegates who are unable to attend on the day, unless a substitute delegate is provided.

Substitutions are accepted at any time.

REGISTRATION FEE You can register for 1, 2 or 3 days Step 1: Please select your fee Member fee Business Partner fee Non-member fee

All registrations are strictly individual

Two days € 1,600 (VAT excluded) € 1,800 (VAT excluded) € 2,400 (VAT excluded)

One day € 800 (VAT excluded) € 900 (VAT excluded) € 1,200 (VAT excluded)

Step 2: Please specify the conference for which you would like to register:

Tuesday 18 March Wednesday 19 March Thursday 20 March

Branch

Digital

Insurance e-Commerce NA NA NA

Three days € 2,400 (VAT excluded) € 2,700 (VAT excluded) € 3,600 (VAT excluded)

If you are interested but you cannot attend the conference, ask for the event’s sessions summary at marketing@efma.com € 400 (+VAT 20% if applicable) for Efma Members € 600 (+VAT 20% if applicable) for non members

PAYMENT Card n° Expiry date DATE

SIGNATURE

Efma l 8 rue Bayen l 75017 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 3 3 1 47 42 56 76 l www.efma.com APE: 8230Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788 In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.

Illustrations: Bruno David

By bank transfer to Efma Sarl bank account IBAN: FR 76 3000 7999 9904 2252 7800 001 BIC: NATXFRPPXXX Natixis, FE3: Unité 3B/747 BP 4, F- 75060 Paris Cedex 2 By credit card: MasterCard Visa American Express