africa 16

Banks of the Future in Africa www.efma.com/africa16

17-18 February 2016 – Johannesburg

Efma has successfully met the challenge of creating the benchmark event for retail banks in Africa.

No other conference on the African continent offers such a panel of speakers, all senior bank executives, ensuring thus high-level exchanges on the best ways of building retail financial services in each African region or at the level of the continent.

All current hot topics will be on the agenda, with the focus on retail financial services for individuals, families, micro-enterprises and SMEs. Physical and mobile strategies will be reviewed and the most noteworthy innovations will be analysed in detail.

Why should you attend this event?

our peers trust Efma: 96% of past participants Y would recommend Efma events to a colleague You will enrich your network by connecting with other like-minded expert bankers: 65% of the past attendees were top seniors

‘Very eye-opening and interactive’ ‘Enriching and informative event’ ‘Excellent, very good speakers’ ‘A good mix of vision, optimism & reallity’

What delegates said about the 2015 summit

#EfmaAfrica16

17-18 February 2016 Johannesburg

About us

Efma is a not-for-profit organisation formed in 1971 by bankers and insurers to encourage their colleagues to share experiences, promote the best practices of their institution, and collaborate through alliances and partnerships. The organisation brings together more than 3300 retail financial services companies from over 130 countries.

Efma also provides numerous networking opportunities via working groups, online communities and international meetings. Each year, Efma holds a series of stimulating and thought-provoking international conferences.

These events attract a wide selection of international speakers from financial institutions willing to exchange views with the financial community. Leading industry experts from many different disciplines are also invited to present their reports published in partnership with Efma.

With a membership base consisting of almost a third of all largest retail banks worldwide, Efma has proven to be a valuable resource for the global industry, as it offers the retail financial service community exclusive access to a wide array of resources, More information on www.efma.com databases, studies, articles, news feeds and publications.

Dear colleague , It is with great pleasure that I announce the second edition of Efma’s pan-African summit, now called ‘Banks of the Future in Africa’. This summit will be held for the second successive year in Johannesburg, on 17-18 February 2016, after having successfully met the challenge of becoming the benchmark event for retail banks in Africa, with more than 100 participants from 16 countries.

For over 40 years, our European conferences have gained an enviable reputation for their standards of quality, breadth of perspective and high level of debates and interaction. Recently, this successful approach has been replicated in new regions: Africa, Middle East and Asia.

No other conference on the African continent offers such a panel of speakers, all senior bank executives. No sponsors, no service providers and no consultants will be making presentations during the conference itself as this 2016 pan-African summit is reserved for bankers and representatives from financial institutions, thereby ensuring high-level exchanges between peers on the best ways of building retail financial services in each African region or at the level of the continent.

I strongly encourage you to reserve your place for this event and join senior executives and decision-makers from the financial sector on the African continent. Feel free to forward this brochure to any of your colleagues who might be interested in the event.

We look forward to welcoming you in Johannesburg.

Best regards, Vincent Bastid CEO Efma

#EfmaAfrica16

www.efma.com

WEDNESDAY 17 FEBRUARY 2016

www.efma.com/africa16 8.15

Welcome coffee and registration

9.00-12.00

Pre-conference workshops

FREE pre-conference workshops!

Before the conference starts, experience in-depth discussion and interaction with break out workshops. Reserved for financial institutions.

The pre-conference workshops are intended to provide bankers and insurers from all African countries a platform to exchange experiences, and discuss the future of retail financial services on the continent. These interactive workshop-style sessions, set up by Efma and its Associate Members will focus on state-of-the-art research and thought leadership.

9.00

10.00

11.00

Klaus Kessler Senior Partner & Managing Director BCG South Africa

Energising the organisation to sustain competitiveness Most African banks still managed the old fashioned way (command-driven, emphasis on planning, employment felt as a job) New environment (technological disruption, economic volatility, regulatory tsunami, demanding clients) asking for new management paradigm Emerging management paradigm incorporating

Pierre Romagny Principal, Financial Service Oliver Wyman France

Productivity and disruption in African banking

Puneet Chhahira Global Marketing Lead Infosys Finacle Infosys Finacle India

Session with Infosys Finacle Digitisation is increasingly the future With rapidly changing customer choices and needs, banks will need to evolve towards technology-based, service-driven value propositions which are customer centric The concept of a digital bank: what it is, what it is not and how it will require transformations at the fundamental level for banks to be truly digital

#EfmaAfrica16

13–14 October 2014 Barcelona 17-18 February 2016 Johannesburg

WEDNESDAY 17 FEBRUARY 2016

Perspectives on multinational networks and financial inclusion

www.efma.com/africa16

12.00

Lunch and registration

14.00

Mizinga Melu Chief Executive Officer Africa Regional Management Barclays Africa Group South Africa

Barclays Africa: fully global, fully regional and fully local Combining global product knowledge with regional expertise and extensive local presence in Africa The challenges and opportunities of operating in a region of diverse markets Navigating economic headwinds to deliver on our Africa strategy How technology is re-shaping the future of banking The role of citizenship in supporting growth and providing solutions to the continent’s unbanked

14.25

Patrick Akinwuntan Group Executive Director Head of Domestic Bank Ecobank Group Togo

Embracing Digital Innovation

14.50

Alexandre Maymat Deputy Head of International Banking & Financial Services Head of the Africa/Asia/ Mediterranean Basin & Overseas Region Société Générale France

15.15

Gbenga Francis Shobo Executive Director Lagos & West Region FirstBank Nigeria

15.40

Questions and answers

16.10

Coffee break and networking

Banks: key contributors to economic growth in Africa Financing large economic development schemes in partnership with local authorities Financing SMEs and helping them flourish Mortgage lending, a key component of SocGen’s strategy Leveraging on a global brand and affirming its responsibility

Financial inclusion: unleashing the untapped potential in the informal sector A sizeable number of working age individuals and SMEs are in the informal sector and thus cut off from banking services Creating effective and innovative ways to bring those customers into the banking system Developing workable strategies for enabling the financially disadvantaged to obtain bank services

Success factors for a universal banking model

16.40

Tiago Valença Pinto Administrador / Executive Board Member Banco Único Mozambique

Disrupting the market value proposition: a Universal and Relationship Bank A market opportunity in a fast growing economy Disrupting the market with an innovative value proposition Accelerating growth beyond core segments

17.05

Gavin Savala Acting Group & Country Head of Retail & Business Banking Botswana BancABC Botswana Botswana

The ‘truly African’ regional retail bank in Southern Africa

Adewale Akinrinde Head, Propositions & Products Sterling Bank Nigeria

Speech to be confirmed

17.30

17.55

Questions and answers

18.25

End of day one and networking cocktails #EfmaAfrica16

13–14 October 2014 Barcelona 17-18 February 2016 Johannesburg

THURSDAY 18 FEBRUARY 2016

www.efma.com/africa16

The banks’ role in the African economy

8.00

Welcome coffee

08.30

José Gualberto de Matos President of the Executive Committee of the Board Empresa Interbancária de Serviços Angola

The present and future of Payments in Angola in the perspective of a national processor Payment in Angola – current status The building of a National Payment System The role and benefices of a domestic card scheme The role and benefits of a national and universal processor The next step – mobile payments: the role of mobile in financial inclusion The build of a true universal mobile payment system

08.55

Yolande Steyn CEO eWallet Solutions First National Bank of South Africa South Africa

How to leverage innovation in order to be able to reach the lower mass market The challenges the BOP face Using technology to provide access to banking Going beyond technology Some case studies from South African and others

09.20

Agrippa Mugwagwa Executive Director of Retail Banking and e-Commerce FBC Bank Zimbabwe

Speech to be confirmed

09.45 Questions and answers 10.15

Coffee break and networking

Look no further: African banks are innovation leaders

10.35

Chris Wood Head: Emerging Payments, Strategy & Regulation Retail & Business Banking Nedbank Group South Africa

Banking in the innovation age The role of digital in our everyday lives, shifting the way we used to behave and shaping the way we will…

The magic of the start-up unicorn-creating beautiful customer experiences It’s all really just about the BIG data There is so much going on in the payments ecosystem Disruption and the future of dough

11.05

Paul Steenkamp Head Innovation Capability, Personal & Business Banking Standard Bank South Africa

Creating a 150 year old start-up: Standard Bank’s Lean Innovation Journey Get an overview of the entire portfolio of products/solutions Manage and invest in its core/legacy products/solutions or services Manage and invest in new products/solutions or services Transition new products/solutions or services into the core portfolio Exit from products that are not performing well

11.35

Bruce Adrain Head of Business Enablement Liberty Holdings South Africa

Innovating in an intermediated world Balancing the customer purchase journey with the intermediary sales cycle Intermediary value proposition The channel dilemma

12.05

Questions and answers

12.45

Lunch #EfmaAfrica16

17-18 February 2016 Johannesburg

THURSDAY 18 FEBRUARY 2016

www.efma.com/africa16

14.00-17.00

Post-conference on-site visits

The purpose of these post-conference workshop sessions is to allow bankers and insurers to learn how major banks adapt their services locally, with the on-site visits and benefit from the latest Efma findings on cash handling and innovations from around the world.

14.00 ‘Two countries in one city, 5 kilometers apart’ Gen 8: the future of walk-in branches Taking physical banking into the future, the Gen 8 branches offer the right mix of CRM and innovation.

They provide a new generation approach to banking, by offering an integrated, smart, value-added customer experience.

A lexandra Township: experience community inclusive banking Learn the purpose of this branch model’s development.

The visit includes a few small retailers that act as Standard Bank ‘branches’ (or ‘access points’) to serve low-end customers in their communities.

16.00 The Standard Bank Incubator: a reflection on 2015 The Standard Bank incubator is the first of its kind to be launched in the country. It provides: .a co-working space for entrepreneurs and business people .several programmes, workshops, bootcamps .allow quality networking by hosting the 2nd Annual Woman in Innovation, as well as networking and thought leadership events.

17.00

End of the conference

#EfmaAfrica16

17-18 February 2016 Johannesburg

REGISTRATION FORM

BANKS OF THE FUTURE IN AFRICA 17-18 February 2016 – Johannesburg, Hyatt Regency hotel ATTENDEE’S INFORMATION Mrs.

Ms

Mr. / First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Job title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Institution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VAT ID number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Twitter account @ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Assistant’s information (or person in charge of the registration) First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PRACTICAL INFORMATION DATES The conference will start on Wednesday with a welcome lunch and end on Thursday with a farewell lunch.

Participation in the pre-conference session on Wednesday morning is free of charge and reserved for financial institutions.

The same applies to the on-site visits on Thursday afternoon, that is reserved for bankers and insurers having previously attended the conference.

LOCATION Hyatt Regency Johannesburg hotel 191 Oxford Road, Rosebank, Johannesburg, South Africa, 2132

Tel: +27112801234/Fax: +27112801238 johannesburg.regency.hyatt.com

10 January 2016. The hotel will automatically bill unoccupied rooms or late cancellations.

ACCOMMODATION Each participant must pay the cost of his or her accommodation directly to the hotel before departure. A block of rooms has been provisionally reserved for the nights of 17 and 18 February 2016 at the Hyatt Regency Johannesburg hotel. The cost of a single room per night is 2400 ZAR, 2600 ZAR for a double room (including breakfast, wifi and city tax). An automatic confirmation will be sent by email within 24 hours of your registration. In this email you will find a link to book your accommodation online. The hotel guarantees room availability and price before

LANGUAGE All sessions will be held in English.

REGISTRATION FEE

REGISTRATION The registration fee covers participation in the conference, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event.

We welcome late-bookers, but credit card information must be provided.

CANCELLATION All cancellations must be received in writing.

SOCIAL NETWORKS

Pre-conference session: FREE and reserved for financial institutions e 500* for Efma Members e 750* for Efma non-member financial institutions e 650* for Efma Associate Members e 900* for representatives of other non-financial institutions Post-conference on-site visits: FREE and reserved for financial institutions *VAT not applicable. All registrations are strictly individual.

@Efma_news

LinkedIn

Efma channel

Efma flickr

Efma app

PAYMENT By bank transfer to Efma Sarl bank account IBAN: FR 76 1027 8060 4700 0208 2420 111 BIC: CMCIFR2A Crédit Mutuel CCM PARIS 17 ETOILE, 30 Avenue Niel, F- 75017 Paris By credit card:

MasterCard

Visa

American Express

Card n° Expiry date DATE

SIGNATURE

Please send this registration form by email at registration@efma.com or fax +33 147 42 56 76 Efma l 8 rue Bayen l 75017 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 3 3 1 47 42 56 76 l www.efma.com APE: 8230Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788 In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.