DS 16

DISTRIBUTION SUMMIT

Unleashing the potential of distribution 13-15 APRIL 2016 LONDON #EfmaDS16

I

nternational senior executives will get together at the Efma Distribution Summit 2016 to discuss the financial services of tomorrow and address the major threats and opportunities of today. Experts from outside of the industry will also be in attendance to bring fresh ideas and inspiration.

This Efma flagship event will now handle all topics directly or indirectly related to distribution: istribution of tomorrow D ew distribution models N Digital distribution strategies Reinventing physical channels Mobile and Internet channels Customer experience Customer Contact Centre

Nathan Bostock CEO Santander UK

Octavio de Lazari Júnior Executive Director Banco Bradesco Brazil

Ray Ehscheid SVP Store Design & Merchandising Executive Bank of America USA

Ollie Purdue CEO Loot Bank UK

Brett King CEO & Founder Moven USA

WHY SHOULD YOU ATTEND THIS EVENT? Enjoy parallel sessions for the transversal topics Learn from Fintech presentations, enriching

workshops, intense debates & much more Mix and match sessions to gain the insights

and inspiration you need Be part of an engaged community of top

senior executives involved in all topics directly or indirectly related to distribution

Michał Panowicz SVP & Deputy Head of Digital Banking Nordea Bank Denmark

Małgorzata Szturmowicz

Board Member, Chief Financial Officer Idea Bank Poland

Pepper The Robot Mizuho Bank

Japan

DISTRIBUTION SUMMIT 2016

| OVERVIEW

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Also taking the floor

Michael Dooijes Executive Director Head of Ventures & Innovation

Jessica Niewierra Director Digital Development & Interaction

Rabobank Netherlands

ABN AMRO Bank Netherlands

Gabriel McIntyre Professor / Game Designer The Game Beyond USA

ValĂŠrie Eymard Deputy Head of International Retail Banking BNP Paribas France

Aditya Menon Managing Director Citigroup India

Harriet Thornhill VP, Advice Center & Direct Investing Contact Centre RBC Contact Centre Canada

Stefano Barrese Head of Banca dei Territori Division Intesa Sanpaolo Italy

Aysenur Hickiran EVP, Payment Systems & Remote Channels DenizBank Turkey

Jacek Iljin Managing Director Retail Banking Sales & Processes mBank Poland Andres Wolberg-Stok Global Head of Emerging Platforms & Services Citibank USA

Chris Skinner Chairman The Financial Services Club UK

Kazuya Sakakibara General Manager Product Development Division Jibun Bank Japan

Ann-Marie Stagg Chief Executive Call Centre Management Association UK

Heather Mustafa Employee Excellence Manager Nationwide Building Society UK

David Schick EVP, Group Strategy & Transformation Maybank Berhad Malaysia

Josephine Baliah-Coelho Head of Commercialisation Nedbank Group South Africa

Michael Maier Chief Operating Officer Fidor Bank Germany

Vladimir Urbanskiy Head of E-Business Alfa Bank Russia

DISTRIBUTION SUMMIT 2016

| OVERVIEW

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Benefit from high quality exchanges & interactive debates

1

DEBATE OF THE CENTURY: THE REVENGE

Jump in the Big Debate on the best structure for tomorrow’s digital bank between Brett King founder of Moven, Jim Marous Co-Publisher of The Financial Brand, Michal Panowicz, SVP, Deputy Head of Digital Banking at Nordea Bank and Chris Skinner, Chairman at The Financial Services Club and discover how banks plan to respond to a definite change in the marketplace.

3

COCKTAIL & GALA DINNER

Network in an informal and relaxed atmosphere during the cocktail reception and gala dinner after the second day's intense sessions.

4

2

WORKSHOP SESSIONS

Delve into in-depth case studies in small groups and actively engage in the different exercises proposed by the industry experts. For sure, you will learn the greatest innovations or solutions to implement within your institution.

WRAP-UP AND KEY TAKEAWAYS SESSION

Post advisory group reserved to Efma members Benefit from a one-hour wrap-up and debate session during lunch on day 3 to: Get an essential wrap-up of the conference Pinpoint the key learnings shared during the 3 days Learn how to turn the takeaways into tangible to-dos Continue the debate on the current hot topics

DISTRIBUTION SUMMIT 2016

| OVERVIEW

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Access the newest Fintech & technology solutions

1

FINTECH SESSIONS

Explore the latest and greatest innovations from Fintech companies. Meet them afterwards on their stands to better understand the best technology trends, tips and know-how to grow your business.

3

2

FINTECH VILLAGE

In just ten minutes, each of the startup and fintech companies present their latest and greatest innovations. Meet them afterwards on their stands to find out more.

FINTECH AWARD CEREMONY

Take the chance to discover the best Fintech companies to partner with. This initiative is being brought by Efma, Microsoft and Avanade. Efma will officially launch the Fintech Portal on 14th April during this ceremony; it will be a repository of leading Fintech solutions and services that retail financial services organisations will be able to search. This initiative is being brought by Efma, Microsoft and Avanade. What’s more, it will act as a forum for networking and collaboration, as the financial institutions will be able to contact Fintech leaders with requests (questions, RFI, RFP ...) and receive replies via the portal. The associated Fintech Awards will highlight the best in class fintech solutions, chosen by a panel of recognised experts.The winners will be announced at the Awards Ceremony on the second evening of the Distribution Summit. Participants will also enjoy a special dinner during the ceremony.

DISTRIBUTION SUMMIT 2016

| OVERVIEW

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Be part of an inspiring networking community

1

2

DISTRIBUTION SUMMIT 2015

VERY INTERESTING PRESENTATIONS AND WORKSHOPS René de Zoete, Rabobank, Executive Vice President

60 300

ATTENDEES

INTERESTING AND INSPIRING, MANY GREAT IDEAS PRESENTED. ALSO CONFIRMATION WE ARE ON TRACK Gitte Sundqvist, Swedbank, Head of Brand Identity, Strategic Marketing and Branding

SPEAKERS

70%

80%

TOP SENIORS

FINANCIAL INSTITUTIONS

WELL ORGANISED , GOOD TOPICS Eddie Humphreys , AIB Bank, Head of Mortgage Product Reinvention GOOD PRESENTATIONS, GREAT CONTENT Stefan Winkler, Raiffeisen Bank Intl. Head of Sales and Distribution

94% 45 COUNTRIES

OF THE RESPONDENTS FROM LAST YEAR’S EVENT RECOMMEND THIS EVENT TO A COLLEAGUE

2015 Distribution Summit Flickr photo gallery

2015 Efma Distribution Summit highlights video

WHAT DELEGATES SAID?

THERE IS MORE SHARING OF DISTRIBUTION IDEAS BETWEEN BANKERS THAN AT ANY OTHER FINANCIAL SERVICES CONFERENCE Jim Marous, The Financial Brand , Owner and Publisher of Digital Banking Report; CoPublisher

CLICK ON THE ICONS TO SEE WHAT HAPPENED LAST YEAR

@Efma_news #EfmaDS15

DISTRIBUTION SUMMIT 2016

| SCHEDULE

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13-15 April 2016 WEDNESDAY 13 APRIL 2016

8.30

OPENING AND ICE BREAKING SESSION

9.00

Turning threats into opportunities: Distribution strategies, economic contexte

11.15

The future shape of retail banking

PLENARY SESSION 1 PLENARY SESSION 2

13.00 Lunch 14.30

INTERNET & MOBILE CHANNELS

PHYSICAL CHANNELS

CUSTOMER CONTACT CENTRE

16.45

INTERNET & MOBILE CHANNELS

PHYSICAL CHANNELS

CUSTOMER CONTACT CENTRE

18.30 Cocktail THURSDAY 14 APRIL 2016

8.30

PLENARY SESSION

10.15

OMNI CHANNEL

GAMIFICATION

DESIGN THINKING

11.30

BLOCKCHAIN

CUSTOMER EXPERIENCE

DISCOVER YOUR PATH TO THE DIGITAL FUTURE

12.30 Lunch PITCH CAFÉ & STANDS VISIT

13.30

Visit the inno village and try the latest technology in the industry…

15.00

Fintech companies will present their latest and greatest innovations

19.00

FINTECH AWARDS CEREMONY

FINTECH CONFERENCE

FRIDAY 15 APRIL 2016

9.00

INTERNET & MOBILE CHANNELS

PHYSICAL CHANNELS

DISTRIBUTION TOMORROW

11.15

INTERNET & MOBILE CHANNELS

PHYSICAL CHANNELS

DISTRIBUTION TOMORROW

13.00 Lunch PLENARY SESSION

14.00

New business models, new revenue streams, partnership, IoT, wearables

16.15

CLOSING PLENARY SESSION

17.30 End of the conference

GET YOUR PREMIUM PASS NOW! Enjoy free access to all 2016 Efma conferences www.efma.com/premiumpass

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Wednesday 13 April 2016 8.00

Welcome coffee and registration

8.30

OPENING AND ICE BREAKING SESSION

9.00

PLENARY SESSION 1

Turning threats into opportunities: distribution strategies, economic context

A new distribution model for retail banking in 2020 Nathan Bostock CEO Santander UK

A new distribution model for SME banking ustomer needs: key point of innovation strategy C Bringing banking into the digital age: technology trap How to use innovation to onboard and retain business customers Idea Hub: a new branch model Building a community of entrepreneurs: crucial customer loyalty element Małgorzata Szturmowicz Board Member Idea Bank Poland

A roadmap in banking disruption ow to deal with the Fintech startup eco-system H Are banks obsolete?

Where are the opportunities for banks in today’s fast moving Fintech space?

Fintech 2.0: it’s all about collaboration Michael Dooijes Executive Director, Head of Ventures & Innovation Rabobank Netherlands 30’ Q&A 10.45

11.15

Coffee break and networking PLENARY SESSION 2

The future shape of retail banking

The relation bank-fintech seen by a young startup Loot Bank is a smart-money management app for students Ollie Purdue CEO Loot Bank UK

Augmented age: disrupting experience and advice hat we can learn from 250 years of technology and industry disruption?

W How customer behaviour is changing more rapidly than ever before What IBM Watson’s success in cancer research tells us about the future of investment advice How social media, notifications and messaging are changing the context of advice The future history of advisory business: 5, 10 & 15 years ahead Brett King CEO & Founder Moven USA PANEL DISCUSSION

Debate of the century on Retail Banking: the revenge Brett King Moven | Jim Marous The Financial Brand | Michał Panowicz Nordea Bank | Chris Skinner The Financial Services Club Lunch 13.00

DISTRIBUTION SUMMIT 2016

| SCHEDULE

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#EfmaDS16 Wednesday 13 April 2016 INTERNET & MOBILE CHANNELS

14.30

15.05

How to implement a mobile first strategy in a universal bank

The human factors of branch automation

Tomasz Niewiedział Head of Multichannel Bank Zachodni WBK Pol

Carl Hynes Head of Strategic Planning & Development Barclays Bank UK

Banking or FinTech?

Getting in touch: is a new paradigm possible?

Michael Maier Chief Operating Officer Fidor Bank Germany

15.40

PHYSICAL CHANNELS

Next Best Action to grow profitability and NPS of Digital banks – case studies Violetta Senda, European Digital Strategy and Digital Banking Lead Avanade UK

CUSTOMER CONTACT CENTRE

Changing landscape in Contact Centres- alignment on customer’s new expectations Ann-Marie Stagg Chief Executive Call Centre Management Association UK

Service efficiency of call centres

Giovanni Rossi Director of Branch Network CheBanca! Italy

Aysenur Hickiran EVP, Payment Systems & Remote Channels DenizBank Turkey

Welcome home to our branch: a new branch concept

Transform from a contact centre to an advice centre

Vlastimil Nigrin Deputy General Manager Hypoteční banka Czech Republic

Harriet Thornhill VP, Advice Center & Direct Investing Contact Centre RBC Contact Centre Canada

16.15 Coffee break and networking INTERNET & MOBILE CHANNELS

16.45

Co-operation with non-banks for new business models and for digitisation of financial services Alessandro Colafranceschi Head of Digital Banking PBB Standard Bank South Africa

17.20 Study presentation:

Why and how? Roadmap towards a digital banking ecosystem

17.55

PHYSICAL CHANNELS

Desjardins 360d: an innovative model for a new generation Nancy Scott Responsable du développement du Grand Montréal Desjardins Canada

Lean transformation programme across Akbank’s branch network Erkut Baloglu SVP Quality & Process Management Akbank Turkey

Andrew Diaper Head of UK banking Capgemini UK

Addressing the digital banking transformation imperative Pedro Sousa Cardoso Head Multichannel & CRM Emirates NBD United Arab Emirates

18.30 Cocktail 19.30 End of the conference day 1

CUSTOMER CONTACT CENTRE

Significant, relevant, on-time: how we create value in direct marketing campaigns Sylwia Kulesza Deputy Director of Direct Channels Sales & Service Department mBank Poland

How can face-to-face video banking enable a more efficient digital transformation?

Sam Waicberg Senior Vice President of Marketing and Business Development Vidyo USA

The robot “Pepper” : fusing emotional humanoids and traditional banking in branches

Customer CPR: fixing simple service mistakes that are losing thousands of customers

Masato Kaneda General Manager Mizuho Bank Japan

Nigel Clarke Founder PleasePress1.com UK

GET YOUR PREMIUM PASS NOW! Enjoy free access to all 2016 Efma conferences www.efma.com/premiumpass

DISTRIBUTION SUMMIT 2016

| SCHEDULE

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Thursday 14 April 2016

8.00

Welcome coffee and registration

8.30

PLENARY SESSION 1

For a real opti-channel distribution

The new branch in an omnichannel environment: a place to give a voice and extended solutions to our local communities Antonio GermogliĂŠ Head of Planning and Control Department and responsible for our New Branch Program Intesa Sanpaolo Italy

Convergence of distribution channels: beyond the frontiers Jacek Iljin Managing Director, Retail Banking Sales & Processes mBank Poland

20’ Q&A 9.45 10.15

11.30

Coffee break and networking

Omnichannel

Gamification

Design Thinking

Teresa Siopa

Gabriel McIntyre

Vladimir Urbanskiy

Activo Bank

The Game Beyond

Alfa Bank Russia

Study presentation: Blockchain

Study presentation: Customer Experience

Study presentation: Discover your path to the digital future

Matthew Van Niekerk

Marco Brandirali

Aubrey Hawes

KBC Securities

E&Y

Oracle Corporation

12.30 Lunch GET YOUR PREMIUM PASS NOW! Enjoy free access to all 2016 Efma conferences www.efma.com/premiumpass

DISTRIBUTION SUMMIT 2016

| SCHEDULE

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Thursday 14 April 2016 13.30

PITCH CAFÉ & STANDS VISIT

Visit the inno village and try the latest technology in the industry

15.00 FINTECH CONFERENCE

Fintech companies will present their latest and greatest innovations

Best of both worlds: combining the strengths of Fintech and banks for the customer’s benefit F intech is one of the world’s most heavily funded innovation domains: $20B in venture capital over the last five years A dialectic always makes for a good story: who will prevail, us or them?

Banks need what Fintech companies bring to the table (agile mindset, reinvented customer experiences, digital savvy)… and Fintechs need what banks have (scale, security, data, processes) Hear Citi explain how their new unit, Citi FinTech, is out to bridge both worlds into a Bank of Tomorrow for the benefit of the bank’s customers

Study presentation: Fintech & banking: Collaboration for disruption Juan Rufat Banking Sector Partner AXIS Corporate Spain

Where should parties partner and where not?

Radboud Vlaar Founding Partner Orange Growth Capital Netherlands

18.00 Cocktail and networking 19.00

FINTECH AWARDS CEREMONY & GALA DINNER

Take the chance to discover the best Fintech companies to partner with. This initiative is being brought

by Efma, Microsoft and Avanade.

Efma will officially launch the Fintech Portal on 14th April during this ceremony; it will be a repository of leading Fintech solutions and services that retail financial services organisations will be able to search.

What’s more, it will act as a forum for networking and collaboration, as the financial institutions will be able to contact Fintech leaders with requests (questions, RFI, RFP ...) and receive replies via the portal.

The associated Fintech Awards will highlight the best in class fintech solutions, chosen by a panel of recognised experts.The winners will be announced at the Awards Ceremony on the second evening of the Distribution Summit. Participants will also enjoy a special dinner during the ceremony.

22.30 Closing of the Fintech Awards Ceremony GET YOUR PREMIUM PASS NOW! Enjoy free access to all 2016 Efma conferences www.efma.com/premiumpass

DISTRIBUTION SUMMIT 2016

| SCHEDULE

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Friday 15 April 2016 8.15 Welcome coffee and registration INTERNET & MOBILE CHANNELS

9.00

Contextual banking: responding to changing customer behaviour Jessica Niewierra Director Digital Development & Interaction, ABN AMRO Bank Netherlands

9.35 New Best Offer: An omnichannel

approach to customers

Teresa Siopa Head of Digital, Acquisition Channels ActivoBank Portugal

10.10

Combining big data, emotions, money chat and other solutions

PHYSICAL CHANNELS

DISTRIBUTION TOMORROW

Branches and Digital Channels – a necessary and complementary coexistence

Branch Transformation: Store design and merchandising applied to branches

New digital distribution models in BNPP Group entities: from omnichannel to branchless banking?

Ray Ehscheid SVP Store Design, Merchandising Executive Bank of America USA

Valérie Eymard Deputy Head of IRB BNP Paribas France

Roundtable discussion: digitisation of branches

To reach the unreachable Toni Soetirto Managing Director Bank Rakyat Indonesia Indonesia

Coffee break and networking INTERNET & MOBILE CHANNELS

11.15

PHYSICAL CHANNELS

The path to digital transformation for large organisations

Engaging for success in a digital world

Michał Panowicz SVP, Deputy Head of Digital Banking Nordea Bank Denmark

Heather Mustafa Employee Excellence Manager Nationwide Building Society UK

11.50 Challenge of mobile centric

13.00

Deniz Güven SVP, Digital Channels Turkiye Garanti Bankasi Turkey

Octávio de Lazari Júnior Executive Director Banco Bradesco Brazil

Vladimir Urbanskiy Head of E-Business Alfa Bank Russian Federation

10.45

The consumer with no cash

DISTRIBUTION TOMORROW

Yellowday: a Customer Experience & Loyalty platform through rewards and gamification Loukas Petrounias Head of CX & Loyalty Piraeus Bank Greece

bank

Branch transformation and operational excellence (OE)

Largest retail banks want to become Amazon of Kazakhstan

Kazuya Sakakibara General Manager Product Development Division Jibun Bank Japan

David Schick EVP, Group Strategy & Transformation Maybank Berhad Malaysia

Mikhail Lomtadze Chairman of the Management Board Kaspi Bank Kazakhstan

Lunch In parallel : Wrap-up and key takeways session Post advisory session reserved to Efma members Benefit from a one-hour wrap-up and debate session during lunch on day 3

GET YOUR PREMIUM PASS NOW! Enjoy free access to all 2016 Efma conferences www.efma.com/premiumpass

DISTRIBUTION SUMMIT 2016

| SCHEDULE

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Friday 15 April 2016 14.00

CLOSING PLENARY

New business models, new revenue streams, partnership, IoT, wearables

Chris Skinner Chairman The Financial Services Club UK

Big data…so what? Customer data monetisation arnessing the power of big data is not coming, its already here (and has been for ages) H Financial institutions sit on massive amounts of information Introducing market edge: building and selling a big data tool for competitive advantage Lessons learnt, changing lanes and thinking differently Building the ecosystem, around the data that sets you apart Josephine Baliah-Coelho Head of Commercialisation Nedbank Group South Africa

Best speaker at Marketing Summit 2015

Value added banking services and the digital ecosystem ow banks, Fintechs and traditional digital players will need to interact to drive value for consumers H The role of disruption in accelerating this mind-shift and articulate how open banking and API will fuel both internal and market acceleration An examination of a few value chains such as the purchase value chain How disruptors have used acquisitions to aggressively fund their foray into adjacent territories Aditya Menon Managing Director Citigroup India 15.45

Coffee break and networking

16.15 CLOSING PLENARY

Santander´s journey to build the Bank of the Future Embracing the new principles of banking T he key pillars Santander has in place to build the future bank Rodrigo Kuri Salas Managing Director Bank of the Future Santander Spain

Crowdfunding: after the hype what’s in it for banks?

How are banks responding to the phenomenon?

• We will examine: growth by type of crowdfunding • What are the typical motivations that drive banks response to crowdfunding?

• a model to evaluate which response is suitable for different banks What opportunities does crowdfunding present for banks?

• Opportunities for building deeper relationships with businesses at an earlier stage • A new revenue stream What risks are involved?

Matthew Van Niekerk Head of Platform Innovation & Development Bolero KBC Securities Belgium 17.30

End of The Distribution Summit

GET YOUR PREMIUM PASS NOW! Enjoy free access to all 2016 Efma conferences www.efma.com/premiumpass

DISTRIBUTION SUMMIT 2016

| REGISTRATION FORM

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13-15 April 2016 - Grange Tower Bridge Hotel ATTENDEE’S INFORMATION Mrs.

Ms

Mr. / First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Job title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Institution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VAT ID number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Twitter account @ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Assistant’s information (or person in charge of the registration) First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PRACTICAL INFORMATION DATES The Distribution Summit will begin with a welcome coffee on Wednesday 13 April at 8.15 and will end on Friday 15 April 2016 around 18.00.

LOCATION Grange Tower Bridge Hotel 45 Prescot Street London E1 8GP, United Kingdom www.grangehotels.com/hotels-london/grangetower-bridge ACCOMMODATION Each participant must pay the cost of his or her accommodation directly to the hotel before departure. A block of rooms has been provisionally reserved for the nights of the 12,13

and 14 April 2016 at the Grange Tower Bridge hotel. The cost of a single room per night is GBP 194 (breakfast included).

An automatic confirmation will be sent by email within 24 hours of your registration. In this email you will find a link to reserve your accommodation online. The hotel guarantees room availability and price until Sunday 13 March 2016. The hotel will automatically bill unoccupied rooms or late cancellations.

REGISTRATION The registration fee covers participation in the Distribution Summit, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event.

We welcome late-bookers, but credit card information must be provided.

CANCELLATION All cancellations must be received in writing.

A 20% cancellation fee will be charged for all cancellations received on or before Wednesday 30 March 2016. The full fee will be charged for cancellations made after that date, as well as to delegates who are unable to attend on the day, unless a substitute delegate is provided.

Substitutions are accepted at any time.

LANGUAGES All sessions will be held in English.

REGISTRATION FEE

Step 1: Please register for 1,2 or 3 days Efma Premium Pass holder Efma member & associate member Efma non-member

One day

Two days

Three days

€ 0 € 800 € 1 200

€ 0 € 1 600 € 2 400

€ 0 € 2 400 € 3 600

VAT excluded. All registrations are strictly individual.

Step 2: Please specify the conference day(s) you would like to attend 13 April 2016 14 April 2016 Fintech Awards Ceremony (reserved for day 2 summit participants) 15 April 2016

PAYMENT By bank transfer to Efma Sarl bank account IBAN: FR 76 1027 8060 4700 0208 2420 111 BIC: CMCIFR2A Crédit Mutuel CCM PARIS 17 ETOILE, 30 Avenue Niel, F- 75017 Paris By credit card: O MasterCard O Visa O American Express

Card n° Expiry date DATE

SIGNATURE

Please send this registration form by email at registration@efma.com or fax +33 1 47 42 56 76 Efma l 8 rue Bayen l 75017 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 3 3 1 47 42 56 76 l www.efma.com APE: 8230Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788 In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.