eircom Managed Services Providing g better bettter value for your ICT investment
2 eircom Managed Services
Introduction to eircom Managed Services Aligning business and IT has never Get more from your IT investm investment ment been more important We developed eircom Managed SServices ervices to value Business today moves faster. Customers expect help organisations get better va alue from their customers benefi rapid service, business systems need to run ICT investments. Our customer rs b enefit from best 24/7 and there’s a heightened focus on driving a partnership that unites the be est technologies efficiencies. With increased pressure on IT teams with Ireland’s best engineering talent, a team and to enable business change and growth, there’s that is experienced in delivering g an nd managing no time for downtime. some of the largest ICT projectss in n the country. To keep pace with change and the market, organisations are turning to more sophisticated Information and Communications Technology (ICT) solutions. Businesses use ICT to drive productivity and improved customer service, but find themselves challenged by complex solutions that integrate a wide variety of technologies.
integrator eircom is Ireland’s number one int tegrator xed of converged solutions across fi fixe ed voice, infrastructure. mobile, data, security and IT inf frasstructure. Our managed services help reduce e cost and improve the reliability of the ICT T estate that no your productivity depends on, n o matter how complex your estate becomes. eircom Managed Services are eeasy asyy to scale up on or down and they’re available o n aan n operational expenditure basis, so your technology controlled. investment is predictable and cont trolled.
eircom Managed Services 3
Achie Achieve eve the ICT quality business dema ands demands eircom has built Ir Ireland’s reland’s most advanced Response Customer Resp pon nse Centre, a centre of excellence. engineering exc cellence. The eircom CRC point provides a single p oint of contact for our service managed servic ce ccustomers ustomers in the event of an incident or eevent, ve ent, 24 hours a day. Our CRC proven engineers use p ro oven ITIL processes to manage queries customer queri ies to resolution, which means quality your service qualit ty is consistent and of a high standard. Managed eircom Manage ed Services have achieved the for quality standard d fo or IT service management, accreditation ISO 20000. Thiss ac ccreditation confirms that provide, the way we pro ovid de, manage and service Managed eircom Manage ed Services has been certified as best in class and d that we strive for continuous improvement.
“eircom fully embraced the ‘certification journey’. It was clear from the outset that there was a real commitment to achieving certification to improve service, not just for the ‘standard’. The standard was used as a benchmark, most definitely, but throughout the process, it was clear that the team wished to change the culture of the service delivery organisation. They managed to take the right amount of time to get their processes right, both to ensure adherence to the certification, but always putting the customer first.” Catherine Howard ISO 20000-1 Certification Specialist
4 eircom Managed Services
Contents & quick links
eircom Managed Services 5
Contents Content ts at a glance Overview off Managed Services Managed Services th hat drive business value that ISO certiďŹ ed eircom AssureNet eircom Managed Securit ty Security eircom Managed IT Powerful reporting ca apaabilities capabilities
Why eircom Managed Services 6 Customers trust eircom Managed Services 8 Meet our team 10 Why choose eircom? 12 14 17
20 22 27
6 eircom Managed Services
Overview of eircom Managed Services
eircom Managed Services 7
Managed services that drive business value
Managed M anaged N etworks Networks
Managed Security
Managed Choosing eircom mM anaged Services delivers byy h helping business value b elping you save time and ICT optimise your IC CT practices. The scale of capabilities eircom’s capabilitie es and experience, and the integrated service we offer, allow you to partner while with confidencee w hile you focus on your core business activities.
Managed Manag ged d Networks
.
Man Managed naged Services IT with Managed wor rld-class data centres world-class at th he core the eircom m Managed Services are housed in ourr network of world-class Irish data centres, centr res, resiliently interconnected to ensure ensur re consistent availability of critical services. servic ces. eircom has invested significantly create to cre eate Ireland’s largest network of carrier-neutral data centres, with latency low la atency interconnectivity with US, European Europ pean and UK links.
Managed IT
Our engineers, ISO-certified processes and industry-leading platforms deliver you reliable network performance, better security and a clear return on your ICT investment: • Leverage our economies of scale. We have invested in our people, our next generation network and our managed services centre so that you don’t have to. • Free up your IT resources to work on strategic projects that enhance competitiveness. • Access up-to-date skills including advanced network management, IT security and virtualisation expertise. • Simplify and modernise IT practices and infrastructure that may be affecting your productivity and business agility. • Improve your ability to look ahead and budget for IT, with affordable services on an operational expenditure basis, eliminating the need for capital expenditure.
8 eircom Managed Services
ISO certified: your guarantee of ICT service quality eircom has achieved the demanding ISO 20000 certification, the quality standard for IT service management. This assures our customers that the eircom Managed Services they rely on are delivered professionally, perform reliably and contribute to the success of their organisations. The certification signifies that the way we service, provide and manage eircom solutions is world-class. Our ISO accreditation allows our customers to initiate and deepen their ICT partnerships with us in confidence, and see enhanced benefits as the technologies they use become more sophisticated and more business-critical.
Industry-leading processes and technology We have invested in next gener generation ratiion IT platforms, infrastructure management pla atfo orms, which deliver are at the heart of our ability to o de eliver a suite Our of proactive managed services. Ou ur platforms, and together with our expert teamss an nd up-to-date maintain ITIL processes, allow us to main ntain the integrity, your availability and performance off yo our businesscritical systems. Features include: •
Comprehensive Service Desk capabilities including service request, prob problem blem management, change and rele release ease management, knowledge management management and service level manageme management. entt.
eircom Managed Services 9
•
Inte Intelligent elligent problem management capability in including nclu uding root cause analysis, revealing w where heere multiple incidents are connected tto o a common cause that demands a permanent peermanent workaround.
• Advanced Adv vanced event correlation allows faster remediation, remediation n, aavoiding voiding problems of alarm swamping tthat haat can delay fault resolution. • Intelligent Inte elligent monitoring tools, which predict syste system em failure before business disruption o occurs. cccurs. Our proactive fix activity ensures bet better tterr business continuity. • Automated Auttomated configuration management which reducess the risk to your network and supports yo your our compliance objectives. • Integrated Inte egrated reporting and dashboards allow eircom m ccustomers ustomers to track activity across theirr inf infrastructure frastructure and run custom reports from m a dedicated portal.
The benefit to your organisation is improved consistency, quality and reliability in the business-critical ICT services you use, and a continuous drive on our part to keep getting better improvements. View our service transformation video
10 eircom Managed Services
eircom AssureNet
eircom Managed Services 11
eircom m AssureNet, a managed network service that monitors tthe he availability and performance enterprise of your enterpr rise e network, helps you better critical support your cr riticcal business functions. We monitor proactively mon nito or and resolve incidents on your network, ssuch ucch as hardware or circuit faults, before they impact imp pacct your operations. By aligning your our activities to o yo our business priorities, you can that rest assured tha at tthe he most business-critical issues quickly are addressed q uickly and resolved first.
Features Featu ures •
Tailored service servvice e designed around your critical functions business funct tions
•
events Network ev ven nts that impact the business are prioritised ffor or action
•
Pro-active sservice ervvice resolves issues before they business cause busin nesss disruption
•
Storage, control co ontrrol and rollback of configuration guratio on files for network devices
Business-relevant • Business-relev vant reports on network performance, performanc ce, with drill-down detail
Benefi fits •
Increase sta stability ability and predictability of the network
•
time Reduce IT ti ime e spent on diagnostic and fix activity
•
Ensure thatt restoration resstoration of business-critical always services is alwa ays prioritised
•
business Improve busin ness continuity of critical activities such as invoicing, contact centre databases and databa asess
•
stakeholders Keep all sta akeholders actively informed during network netw worrk incidents
12 eircom Managed Services
eircom Managed Security
eircom Managed Services 13
eircom m Managed Security y is a SIEM (Security based solution (Se ecurity Information & Event Management) Managem ment) that helps you protect infrastructure your infrastruct turee and your customers challenge -- an increasing g ch hallenge as the network threats grows busier, th hreeats evolve and compliance change. requirements chan nge. Managed eircom Manage ed Security helps you mitigate automated, risk by offering au utomated, real-time analysis, reporting, compliance rep portting, and alerting of security network. events on your ne etwork. authorised, Where authoris sed d, our specialists can act maintain immediately to ma aintain the security and your network. integrity of you ur n etwork.
Features Featu ures •
Gain the ab ability bilitty to see into every corner of estate your IT esta ate
•
telemetry Log all telem metry from key IP devices you nominate
•
Real-time analysis of security event data
•
Advanced SSIEM IEM M technology intelligently unusual recognises u nu usual patterns
•
are managed Incidents ar re m anaged according to business relevance, rellevaance, using ITIL processes
•
interpretation Expert inter rpreetation and analysis of reports security by our IT secur rity specialists
Benefits •
Better protection of your customer data, brand and reputation
•
Enhanced corporate Governance, Risk, Compliance (GRC) activity
•
Faster, more comprehensive reporting on network security
•
Rapid pinpointing of the source of malicious traffic
•
Secure, more effective log management 24 hours a day
•
Consumption-based pricing model makes your IT budget more predictable
14 eircom Managed Services
eircom Managed IT
eircom Managed Services 15
eircom m Managed IT T eliminates the capital expenses required d to build and maintain facilities suitable facilitie es to house mission critical our systems. Utilise e ou ur world-class data centres and benefit from the the high levels of redundancy eircom’s offered by eirco om’s carrier grade facilities and services provided provideed by a 24x7 manned operations Managed bridge. Our Ma anaaged IT services are hosted in eircom data ccenters en nters which have earned ISO 27001 certification, caatio on, the quality standard for information security seccurrity management.
Features Featu ures •
•
Datta Centre Services. Managed carrierData facilities neutral facilitie es with supporting services and to house IT an nd telecommunications equipment..
• Infrastructure Management. ITIL compliant active management of eircom or customerprovided IT and networking infrastructure. • Recovery and Resilience Services address data and application availability strategies. • Desk side and Application Services support personal computing requirements and business applications on a managed and/or licensed only basis.
Benefits •
Eliminate the need to purchase, manage and upgrade physical hardware
•
Respond faster to opportunities or risk by scaling capacity as needed
•
Achieve better business continuity with realtime failover when needed
Business Bus siness Cloud / Instant Infrastructure. Infrastructure Infrastructu ure as a Service utilises • virtualisation virtualisatio on tto o provide processing, memory and storage e on demand, based in a secure • cloud. Virtu Virtualised ualissed servers help rationalise your IT esta estate. ate. •
Skillled engineers on site, Skilled arou und-the-clock around-the-clock With eeircom ircom Managed Services, our Customer Custo omer Response Centre (CRC) engineers engin neers become part of your virtual team. Contact the CRC 24 hours a day, wheree you’ll speak to an engineer who knows know ws your infrastructure and can usually resolve resolv ve your question on the spot. 95% of identifi all ide entified incidents are resolved by our Level 1 engineering team. Our knowledge our and o ur ITIL processes are your assurance incidents that in ncidents will be rapidly acted on and addressed addre essed to your satisfaction. out Find o ut more about our engineers
Save time and improve IT service quality by consolidating vendor relationships Greater return on investment through better utilisation and faster time to value Reduce the cost of deployment and growth – deploy only the resource you require.
16 eircom Managed Services
Reporting service
eircom Managed Services 17
Powerful reporting capabilities eircom’s suite o off m managed anaged services offers a reporting range of report ting g options designed to make it easier for you u to o measure and report on the your performance off yo our ICT infrastructure. These include dashboards, dashbo oard ds, incident and alarm screens options and reporting o pttions that are easy to manage, share interpret and sh harre as required. reports Self-serve rep portts are available through a customer dedicated custo omer portal. These reports can from be customised fro om a library of templates to specifi meet your spec cific business requirements. performance A monthly perfo ormance reporting pack is issued outlining our performance against commitments. agreed SLA com mmitments.
Finally, for customers who require ongoing consultation, an eircom CCIE engineer reviews the capabilities and findings from monthly reports, culminating in a regular face-to-face meeting, with an appropriate plan of action for ongoing improvements and optimisation in your network and ICT infrastructure.
18 eircom Managed Services
Network Dashboards
InSight Center
Explorer
Events
Maps
Reports
Tools
Administration
Preferences
Help Type: Open !
1
MNS13-derry-bip-dsl M rr MNS10-letterkenny-bip-dsl MNS10-letterken MNS10-le M NS10-l -letterkenny-bip-d le etterk tterkenn tterkenny-bip-dsl ip
M MNS1 MNS17-warsaw-bip-dsl
Ulster
1
MNS12-belfast-bip-dsl MNS12-belfast-b MNS12-belfa NS12-belfast-bip-dsl NS12-belfa -belfastelfast e ast-bip-dsl bip-ds ip-d -d MNS08-sligo-bip-dsl MNS08-sligo-bip-d S08-sligo-bip-dsl 08-sligo-bip-ds go-bip-d ds d sl
Connaught
MNS03-cavan-bip-dsl MNS03-ca NS N S03-c S03 cavan-bip cava avan-bip-d bip ds bipdsl s
MNS14-glasgow-bip-dsl
MNS02-dundalk-bip-dsl MNS MNS02-dunda M NS0 02-dun 2-d 2 -dund du d u a und allk llkk--bipk-bip-dsl --b bip-dsl b bip-ds ip d
Leinster ster
MNS18-berlin-bip-dsl
MNS04-athlone-bip-dsl MNS04-athlone-bip-d hlone-bip-dsl lon lo o
MNS01-hq-bip-dsl MNS01-hq-b MNS01-h S01-hq-bip-dsl 01-hq -hqq bip-ds bip-dsl ip-d
Si
From: no limit To: now
Ann Description
Severity: all
Source
#
Port Utilization High
inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS01-letterkenny-bip
Port Outbound Discar MNS01-hq-6509 [ 6/2
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Port Outbound Discar MNS01-hq-6509 [ 6/2
outDiscards=100.00 outDiscard ds=100.00 ( 27-Aug-2012 10:06:30
Port Utilization High
inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS01-letterkenny-bip
Port Outbound Discar MNS01-hq-6509 [ 6/2
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outDiscards=100.00 outDiscard ds=100.00 ( 27-Aug-2012 10:06:30
Port Utilization High
inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS01-letterkenny-bip
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inUtil=88.18 (thresho 27-Aug-2012 10:05:26
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inUtil=88.18 (thresho 27-Aug-2012 10:05:26
Status Summary Open Ev vents Events
MNS16-london-bip-dsl MNS16-london-bip-d S16-london-bip-dsl 6-lond 6 london-bip-d on MNS06-limerick-bip-dsl
Munster MNS05-waterford-bip-dsl M NS05-waterford-bip 05-waterford-bi
MNS19-paris-bip-dsl
Service Current status Devices Reachability
Views
Services
National Wide Area Network
0
N/A
12
Data Centre
0
N/A
8
International Wide 0 Area Network
N/A
All Devices
N/A
0
95.7%
1
0
0
0
1
100.0%
0
0
0
0
0
0
7
95.7%
0
1
0
0
0
1
2500
95.7%
0
0
0
0
0
0
MNS20-madrid-bip-dsl
Incidents & Alarms – our managed services are designed around your critical business needs. We tailor and prioritise the service with SLAs that match your requirements.
Events
Maps
Reports
Tools
Administration
Preferences
Help
Flow Analysis Device: mns01-router-bcy
Interval:
Selected Filters: [Gi0/1.1] GigabitEther Breakdown:Interface ApplicationHost
17.0M 16.0M 15.0M 14.0M 13.0M 12.0M
Last 30 minutes
Chart style: Stacked Area
Top-N: 5
Add to flow dashboard
5 minute samples ter=bcy Last 30 minutes Last hour tion) QOS (All, DSCP, P IP Precedence) Protocol Port Last 2 hours 1 hour samples Last 4 hours Last 8 hours Last 24 hours Last 2 days 6 hour samples sample Last 4 days Last week 1 day samples Network Dashboards InSight Center Explorer Events All
Application
Maps
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10.0M
Interval:
Last 4 days
8.65M
AH
1.14M
Unknown
227k
Administrationsmtp Preferences
Help
set
Flow Analysis
11.0M Device: mns01-router-bcy
Tools
Average bps
ESP
Chart style: Pie
214K 33.6k
capwap-data
30.9k
www-http
28.0k
Add to flow dashboard Top-N: 20microsoft-ds commplex-main
9.00M
Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy
8.00M
P IP Precedence) Protocol Po Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, Port snmp
connected
9.94k 8.77k 5.19k 3.94k
7.00M
bb
3.90k
6.00M
netbios-ns
2.37k Port 1.85k 4416 1.59k 11816 1.38k 5247 658 25 605 257
5.00M 4.00M
snmptrap ICMP vinainstall
3.00M
domain
2.00M
h323gatestat
Average bps 83.5K 83.5K 61.6K 24.0K 17.1K
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Critical Sev vere Minorr Major Info Total Severe 0
MNS09-cork-bip-dsl MNS09-c MNS0 S09-cork-bip-dsl S0 9-cor -dsl
Explorer
Last Seen
MNS15-manchester-bip-dsl
MNS01-hq-6509 MNS01-hq-650 S01-h 01-hq-6509 --hq-65 hqq-6 9
InSight Center
Count: 1 Details
outDiscards=100.00 outDiscard ds=100.00 ( 27-Aug-2012 10:06:30
MNS07-galway-bip-dsl MNS07 M NS S S07-galway-bip-dsl
Network Dashboards
For: all
Impact
Port Outbound Discar MNS01-hq-6509 [ 6/2
Tools
eircom Managed Services 19
Dashboards - our dashboards have been designed to provide at a glance views. You can customise your own dashboards to focus on what is important to your business.
!
1
Ann Description
Source
1
Details
Last Seen
outDiscards=100.00 ( 27-Aug-2012 10:06:30 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS0 MNS01-letterkenny-bip 01-letterke enny-bip
Port Outbound Discar MNS0 MNS01-hq-6509 01-hq-6509 9 [ 6/2
inUtil=88.18 (thresho 27-Aug-2012 10:05:26
Port Outbound Discar MNS0 MNS01-hq-6509 01-hq-6509 9 [ 6/2
outDiscards=100.00 ( 27-Aug-2012 10:06:30
MNS0 MNS01-letterkenny-bip 01-letterke enny-bip
iinUtil=88.18 Util 88 18 (thresho (th h 27 27-Aug-2012 A 2012 10 10:05:26 05 26
Port Outbound Discar MNS0 MNS01-hq-6509 01-hq-6509 9 [ 6/2
inUtil=88.18 (thresho 27-Aug-2012 10:05:26
Port Outbound Discar MNS0 MNS01-hq-6509 01-hq-6509 9 [ 6/2
outDiscards=100.00 27-Aug-2012 Network Dashboards (InSight Center 10:06:30 Explorer
Port Utilization High 1
Impact
Port Utilization High
Port Utilization High 1
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Port Outbound Discar MNS0 MNS01-hq-6509 01-hq-6509 9 [ 6/2
MNS0 MNS01-letterkenny-bip 01-letterke enny-bip
inUtil=88.18 (thresho 27-Aug-2012 10:05:26 Browse Drop Box
Port Outbound Discar MNS0 MNS01-hq-6509 01-hq-6509 9 [ 6/2
inUtil=88.18 (thresho 27-Aug-2012 10:05:26
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inUtil=88.18 (thresho 27-Aug-2012 10:05:26 mns02-bip-dundalk-reach mns01-bip-hq
Status Summary
Events
Maps
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Tools
Administration
Preferences
Help
Events No open events (View Event History)
Key Metrics
mns011-bip-london mns08-bip-sligo
CPU%
Memory%
16%
24.8%
Latency (ms)
mns03-bip-cavan-reach Open Events
Service Current Devices Reachability status Devices Reachability
mns09-bip-cork-dsl Critical Se Severe Minor Major Info Total
Views
Services
National Wide Area Network
0
N/A
12
95.7%
0
1
0
Data Centre
0
N/A
8
100.0%
0
0
0
International Wide 0 Area Network
N/A
7
95.7%
0
1
0
All Devices
0
Tools
mns07-bip-galway-dsl
0
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mns01-bip-hq
1
[5/2] MNS_F2_Sw1 0 Uplink 0 to 0 [5/4] Uplink to MNS_F4_Sw2
0
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[5/5] Uplink to MNS_F5_Sw1
N/A
2500 2 500
95.7%
0
0
0
100%
CPU Utilization%
4 ms 100%
Memory Used%
20
1
0
0
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[6/2] Uplink to MNS_F2_Sw1
ICMP Latency (ms)
15 50%
50%
10 5
[5/6] Uplink to MNS_F6_Sw1 0%
07:00
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[6/4] Uplink to MNS_F4_Sw4 [6/6] Uplink to MNS_F6_Sw4
Ports
[6/6] GVPN_Router [6/6] Compaq 1 Rack 2 [8/6] Snap Manager Rack 3
Showing all 23 ports
[8/8] Prolient 4 Rack 2 [8/9] Prolient 5 Rack 2 [8/12] MNSDUBFPO1 Rack 2
General Info Management Level: Full (MgmtPort Only
Certified:
Certified
Manufacturer
CISCO
Reporting Functionality – having access to the right knowledge at the right time is critical. With real time reporting capabilities, you can choose from a library of existing templates or we can help you tailor reports to your business requirements.
20 eircom Managed Services
Customers trust eircom
eircom Managed Services 21
Dublin City Council
AIB
Northern Ireland Civil Service
With an extensive ICTT Dublin network spanning the D ublin metropolitan area, Dublin City team Council and its ICT te eam m manage dispersed one of the most dispe ersed and networks mission-critical netwo ork ks in Irish Recognising Local Government. R eco ognising cost-effective that the most cost-eff fecctive and efficient way to m manage anage key network equipme equipment entt and security services vital to business through performance is throu ugh ha partnership, managed services partn nership, Dublin City Council cchose ho ose eircom as its managed servic services ces partner.
AIB selected eircom to provide Managed Communications Services for its operations across Ireland, Northern Ireland and Great Britain. eircom is delivering a portfolio of services to AIB including a 300 site Next Generation Network for delivery of data, voice and video solutions across the three geographies. The nextgeneration telecommunications network will provide a foundation for the ‘OneAIB’ transformation programme.
Northern Ireland Civil Service (NICS) is undergoing one of the most exciting periods in its history, with an expansive modernisation and reform programme that includes a 10-year programme of ICT-enabled investment. The NICS chose eircom Northern Ireland to deliver its missioncritical, managed wide area network, Network NI, a powerful communications platform for the successful delivery of shared services across the public service.
“We partnered with eircom because nobody else in Ireland had the technology, the people or the capability to deliver an urgent network upgrade in record time. eircom were absolutely willing to do whatever was required to meet our deadline.”
“eircom understands what is important to us now and in the future. By collaborating with us and responding to our needs they have provided us with a fully managed service that makes communication easy for over 20,000 civil servants.”
“All the elements wee re required equired were there in the ma managed anaaged service eircom propo proposed. ose ed. The our relationship between o ur own team and eircom has p proven roven very productive and wee are continuing to realisee th the he cost benefits of the managed manaage ed services model.” Brian Curtis, Head o off IICT, CT, Dublin City Councill
Andy Johnston, Head of Telecoms, AIB.
Northern Ireland Civil Service.
22 eircom Managed Services
Meet our Team
eircom Managed Services 23
Andrew O O’Kelly ’Kelly
Martin Carry
Mark Cawley
Chief Architect Architeect
Security and Network Infrastructure Principal
Managed IT Services Principal
Jason O Conaill
Ronan McCarthy
Cloud and Data Centre Principal
Managed Networks Principal
24 eircom Managed Services
Highly certified and experienced team
Enda Doyle Director, Assure and Customer Service
Mary Murphy Head of Customer Response Centre
Allan Rochford Rocchford Head of M Managed anaged Services Centre Centre
Our Engineers Largest engineering force in the country with the highest number of industry partner certiďŹ cations.
10 years experience. CCIE, CCSP, ENS, NCSSP
13 years experience. CCIE and various IPT accreditations
5 years experience. CCNA, CCVP.
5 years experience. CCNA, CCNP, CCVP.
2 years experience. CCNA
5 ye years ears experience. IP /V /VoIP. VoIP.
10 years experience.
10 years experience. CCNP.
15 years experience. CCIE.
15 YEARS EXPERIENCE. CCIE, CCNP, CUDS,
22 years experience.
10 years years experience. CVP. CVP P.
21 years experience. Holds various voice accreditations.
15 years experience. CCNA, CPSI, CIPTS.
15 years experience. CCIE, CCNP, CCNA.
18 years experience. Avaya.
20 years experience. Avaya, Nice, Verint.
7 yea years ars experience. CCIE, CCIE E, CCNP, CCIP, CCSP. CCSP P.
eircom Managed Services 25 eircom AssureNet
eircom prides itself on its engineering capability. Our Our teams contain highly certified and experie enced engineers who specialise experienced in Local Area Are ea Networking, Wide Area Networking g, Network Security, Data Systems, Networking, Voice Systems, Data Centre Infrastructure and Mobile tech hnologies. technologies. Our engineers are accredited with a mix of certification ns from our supply partners and cations non-vendorr aligned certifications. In addition, we hold com mpany level partner accreditations company (including Cisco Cisco Gold partner) and partner awards (including Cisco Partner of the Year). Our engineering achievements include certification ns from Cisco (CCIE, CCSP, CCNA), cations Fortinet (FC CNSP, FCNSA), RSA Security (RSA(FCNSP, CSE), Intern national Information Systems Security International Certification Consortium (CISSP), and ISACA (CISA, CRISC). CRISC C).
Did you know? The eircom 24–7 Customer Response Centre and Customer Network Management Centres are the largest and the most advanced management facilities in the country. eircom has the largest engineering force in the country with the highest number of partner certifications. eircom has more CCIE certified engineers than any other Irish company and is Cisco Gold Partner of the Year 2012. Our expert engineers can conduct on-site reviews of your network performance to help you plan your future requirements.
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Why choose eircom?
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A unique end-to-end solution eircom, Ireland’s leading service provider , can offer a total voice and data solution for your business. Our experts can evaluate, design, deliver and manage a complete solutions package tailored to your company’s unique requirements.
Industry experts Our people are some of the best in the business so you know you’re in good hands. Our voice, data & ICT solutions experts are industry leaders who can provide innovative solutions for your business. Our dedicated account managers deliver a personalised service, and, we have Ireland’s largest specialist team of project managers, architects and engineers. Our longstanding relationships with industry partners like Cisco, Avaya, Siemens and other leading brands mean that we can bring you the very latest technology innovations as and when they happen.
Outstanding service, 24x7x365 At eircom we understand just how important an uninterrupted service is to your business and how essential it is to avoid any downtime, which is why our service team are on call 24 hours a day, 7 days a week, 365 days a year. We offer a range of Business SLAs, providing peace of mind for your business. Based in Ireland, our highly skilled engineering team is the largest of its kind in the country and has the experience to deal with any issues you may have, quickly and efficiently.
“Our objective is to have a proactive, best in class security infrastructure that will protect our customers’ and our own data. That’s why we chose eircom for our managed security needs. Their expertise covers a wide range of technologies, which allows us to have a single point of contact to address any challenges we might have.” Mike Costello, IT Infrastructure and Security Manager, Southwestern BPO
“Strategic partnerships in IT are the way of the future and eircom understand that. When we looked at the market we couldn’t see anyone else who could do it. eircom can provide an integrated set of services that’s very difficult to beat.” John Shaw, CIO, Mainstream Renewable Power
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Unrivalled experience delivers benefits for your organisation Across the island of Ireland, organisations trust eircom to deliver and manage the most complex ICT projects, supported by best-in-class ongoing service. Some of the largest ICT projects in Ireland are managed by eircom, including Croke Park, Convention Centre Dublin, the Education Network for Northern Ireland (C2K) and AIB’s new managed network. We have a deep understanding of your communications needs and the required service levels throughout your business. Partnering with eircom for managed ICT services not only provides a robust solution designed and supported by our local, highly qualified team, it also gives you the following: • Cost benefits: eircom managed services are value-driven solutions. Our objective is to meet your budgetary requirements, add value to your operations and remain flexible to meet your needs as they evolve. • Better agility and flexibility: Our engineering teams and our core network have supported the changing operations and offerings of our broad customer base throughout the island of Ireland. Our managed solutions extend this flexibility and scalability to your business. • A proven model: eircom’s managed service and delivery and national operations model has been in existence for a number of years, and is unparalleled.
• Expert programme management: we help organisations during times of significant change in their businesses, with our experienced delivery management team. Our professional planning and implementation methods have already delivered on-time, risk-managed rollouts for some of Ireland’s largest ICT and managed network projects.
“Good account managers not only save me time, which of course saves money, but also they do take on the role of being a trusted advisor to me in their area of specialty. This is a commercial world, and like a lot of people I have to do the same or more this year with fewer resources. It’s vital to find people who are good partners to work with, and that’s what we get from eircom.” Roger Turner, Senior IT Manager Ireland/EMEA, Microsoft
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Get in touch To ďŹ nd out how eircom Managed Services can beneďŹ t your business, please contact your eircom account manager or call 1800 400 200.
www.eircomforbusiness.ie