Golden Guide 2017 - Newcastle by Ellen Longhorn

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The

GOLDENguide North East daily living guide for over 50s

NEWCASTLE AND NORTH TYNESIDE 2017

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FOR TIPS ON MONEY, HEALTH, CARE, LEISURE AND YOUR HOME

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A wealth of practical information, local contacts and how to get help from the experts!

Stay active, healthy and connected...

in Newcastle and North Tyneside In association with Infrastructure North, Northumbria Healthcare NHS Foundation Trust and NHS North Tyneside Clinical Commissioning Group

See more at www.goldenguide.org.uk

2017

The

GOLDENguide North East daily living guide for over 50s

www.goldenguide.org.uk Welcome to the new Golden Guide for Newcastle and North Tyneside over 50s. We were delighted with the response to our first edition last year—it was a hit everywhere it went.

So this year it has been a pleasure to seek out more useful hints and tips – from ways to reduce energy bills to brushing up your IT skills, with all kinds of social, sporty and educational activities in between!

Northumbria Healthcare NHS Foundation Trust NHS North Tyneside Clinical Commissioning Group

Plenty of health and care information is always a priority, so we are pleased to welcome two new partners. North Tyneside CCG found the guide invaluable for Practice Nurses and are keen to spread the word, so they are helping fund extra copies this year. Infrastructure North are also raising awareness about their help for older and vulnerable people at home. Their schemes give priority support in emergencies and they can advise on energy use and safety too, see their feature on pages 48—51. More new services are springing up in response to need. Some of these encourage us to get active and stay healthy, while others offer support to keep loneliness at bay and help us maintain a happy and independent life. You will find befriending and friendship schemes, help with getting out and about and help at home with daily tasks. And if you’re interested in improving the quality of life and healthcare for older people—contact the Elders Council, or Healthwatch and make your voice heard! Finally a special thanks to all who sponsored space in the guide. Their ads are full of extra useful information—so please have a look and see what they can offer. Happy reading! Heather Alabaster Editor

Partners & Sponsors

See also pages 62, 64, and 69.

ARTS & CRAFTS

Cullercoats Methodist Church Arts & Activities with Elders, Grange

Community Art Group, Church Hall,

Centre, Newburn Road, Throckley,

The Broadway North Shields,

Newcastle NE15 9AF

NE30 3LJ

0191 267 3728

0191 251 2203 Pat Saunders

www.grangearts.org All kinds of arts projects including ceramics, book-making, kite-making, photography etc for older people in the outer west of the city. Outdoor activities include golf, curling, abseiling and archery.

www.cullercoatsartgroup.is-a-painter.

Crafts 2 Share, 0191 268 5835 Denise Burton Friendly self-run group Thurs 6.00pm— 8.00pm. Range of crafts from sewing, embroidery, knitting, felting etc. Occasional guest tutors.

com Meets Mon 1.30pm—3.30pm in term time. Mixed sociable group enjoys using all types of art materials in a safe and friendly environment. Some workshops by visiting local artists, gallery visits and annual exhibition. Limited places so ring before a first visit. Culver Quilters, Cullercoats Methodist Church, Broadway, North Shields NE30 3LJ 0191 252 6859, Jean McLean Self help group make quilts, bags, clothes etc. Tues 9.30—12.00pm in term time.

See more at www.goldenguide.org.uk

Out & About

Get the best out of life! Your local Royal Voluntary Service, supports older people at home, in hospital, with social activities and to get out and about.

Do you like a good book but can’t get to the library? Try our free Readers at Home service In Newcastle, North Tyneside and Gateshead and Sunderland we work with the library services to deliver books to readers of any age who cannot manage a library visit. If you are in poor health or have a disability or if you simply can’t carry the books home we can help. How it works The library will ask what you like and make personalised selections for you. Then one of our volunteers will make regular deliveries either to your own home, or to a sheltered or residential home or day care centre. It’s a great way to keep in touch! Our volunteers are helpful too As well as bringing your selection, volunteers always offer a friendly face. So if you want advice now and then they can often point you in the right direction. Why not give it a try — call us on

0191 300 9334

we’ll be delighted to hear from you.

Or email tynewearhub@royalvoluntaryservice.org.uk

www.royalvoluntaryservice.org.uk

2017

North East daily living guide for over 50s

Embroiderers’ Guild, Christ Church

Northern Print, Stepney Bank,

Parish Centre, North Shields

Newcastle upon Tyne, NE1 2NP

0191 253 0952, Sheila Craig Talks, workshops and stitch and chat. Exhibitions and events. Second Sat of the month (except Aug), 2.00— 4.00pm.

0191 261 7000

Making group, St Mary’s Heritage

www.northernprint.org.uk Wide range of courses from beginner level upwards include lino-cutting, etching, hand printed textiles and more. Become a member to make use of the printmaking studio, with dark room, and with technical support.

Centre, Gateshead, NE8 2AU

Social events for members too.

Finger and Thumbs, Proggy Mat

0191 433 4699 www.newcastlegateshead.com/

North of England Art Club, at

whats-on Informal, sociable self-help group, Thurs 2.00pm—4.00pm. All welcome.

Newcastle Arts Centre

Newcastle Arts Centre, 67 Westgate Road, Newcastle, NE1 1SG 0191 261 5618 www.newcastle-arts-centre.co.uk Popular tutored courses include Life Drawing, Chinese Brush Painting, Oils and Acrylics, Art Theory and Drawing for the Terrified!

0191 285 6248, Wendy Ranade www.northofenglandartclub.co.uk Long established club runs a portrait group and life group, plus talks, workshops, exhibitions and outdoor sessions. Range of abilities but not complete beginners. New members welcome, ring before a first visit or download a membership form from the website. North Shields Art Society, Linskill Centre, Linskill Terrace, North Shields, NE30 2AY 0191 252 4693, Pam or Ray Nugent Friendly group of mixed ages from beginners to experienced artists. Self help group, no tutor but they exhibit and occasionally sell their work. Join as a member for access to regular demonstrations, or just go along on Tues 7.00pm—9.00pm. Ring before a first visit.

See more at www.goldenguide.org.uk

Out & About

Mary Glindon MP

North Tyneside Constituency Please contact me with any concerns you have in respect of Government policy or departments, health, tax or benefit issues. My staff and myself will try to help with any problems you have. You can visit my surgery, telephone, write or email me. Contact information can be found on my website: www.maryglindonmp.co.uk Or please ring my office for further details. Mary Glindon MP Swans Centre for Innovation, Station Rd, Wallsend, NE28 6HJ Tel: 0191 234 2493

I am here to support local residents and always keen to hear about local issues or personal concerns, whether large or small. Please feel free to get in touch by post, email or phone, or arrange to visit me at my surgery. You can contact office for details. Alan Campbell MP

Alan Campbell MP Tynemouth Constituency

Tel: 0191 257 1927 Email: alan.campbell.mp@parliament.uk

99 Howard Street, North Shields, Tyne and Wear, NE30 1NA or Alan Campbell MP, House of Commons, London, SW1A 0AA

2017

North East daily living guide for over 50s

North Tyneside Art Studio, Linskill

Tynemouth Art Group, above

Centre, Linskill Terrace, North Shields,

Tynemouth Library, 36, Front Street,

NE30 2AY

Tynemouth, NE30 4D2

0191 296 1156

0191 296 1311 or 07957 163316 ,

www.northtynesideartstudio.org.uk/ Studio helps adults improve their mental health through creative activities - ceramics, printmaking, jewellery etc. Includes workshops, trips, exhibitions and drop in access for self directed work. All abilities welcome. For North Tyneside residents, free with referral from a health professional, but other enquiries welcome.

Brenda Wilson Friendly mixed group meets Wed. Turn up at any time between 5.00pm— 9.00pm. No tutor, sometimes themes for the session. Go along for a taster— no need to ring in advance.

St. Martin’s Centre, Roman Avenue, Byker, Newcastle, NE6 2RJ. 0191 276 4002 www.stmartinscentre.org.uk Drawing and Painting class for older people with tutor Mon, 10.00am— 12.00pm. No need to book, just turn up. Keeping it Crafty group Thurs, 11.30pm—1.00pm. With guidance. One-o-Clock Club where members try anything once! From baking to belly dancing, Thurs 1.00pm—3.00pm.

Walbottle Village Institute, The Green, Walbottle, Newcastle, NE15 8JE 0191 267 4311, Margery Curwen 0191 267 4551, Marlene Martin www.wvi.org.uk Walbottle Art Group Mon, 2.00pm— 5.00pm. Lively mixed self-help group work on their own projects. Occasional tutors, exhibitions, art library. Some materials available for beginners. Ring Margery before a first visit. Joyce Webster Art Group, Fri 10.00— 12.30. Smaller informal art and social group. No need to ring Marlene in advance, just turn up.

Making History group Wed 10.00am—11.30am.

See more at www.goldenguide.org.uk

Out & About

CINEMA Empire Cinema, The Gate, Newgate Street, Newcastle, NE1 5TG www.empirecinemas.co.uk/seniors_ synopsis Recent and classic films are shown for Seniors (over 60) on Wed mornings. Wheelchair accessible, infra-red sound system. Booking online only. Odeon Silver Cinema, Osprey Drive, Silverlink Retail Park, Wallsend, NE28 9NG 0333 006 7777 enquiries not bookings 0800 138 3315 disability and accessibility helpline 18001 0808 1560 609 textphone www.odeon.co.uk/silvercinema Films screened on Tues and Thurs for over 55s. Tickets £3 including hot drinks and snacks. Bookings online or at the cinema only. Search, 74 Adelaide Terrace, Benwell, Newcastle, NE4 9JN 0191 273 7443 Free monthly film club on Fridays at West End library, ring for details.

Tyneside Cinema and Silver Screen Club, 10 Pilgrim Street Newcastle, NE1 6QG 0191 227 5500 www.tynesidecinema.co.uk Concessions for older and disabled people for all film showings. Companions for wheelchair users go free. Over 60s daytime film club is on alternate Mondays. It’s sociable and free to join. Discounts on tickets and refreshments with lively discussions afterwards. It is now a dementia friendly cinema, ring for details of suitable screenings. Very popular, best to book in advance.

WRITING & MEDIA Buddle Creative Writers Group, Howdon Community Centre, Denbigh Avenue, Howdon, Wallsend NE28 0PP 0191 252 0502, Jean Olsen Meets Wed 10.00am—12.00pm. Writing activities, readings etc plus monthly tutor visit for inspiration. Occasional events. All welcome for taster session, just turn up or ring in advance.

2017

North East daily living guide for over 50s

Gosforth Camera Club, The Millstone,

Remembering the Past, Resourcing

Haddricksmill Road, South Gosforth,

the Future, The Linskill Centre, Linskill

Newcastle NE3 1QL

Terrace, North Shields, NE30 2AY

07711 675321, Maggi Shepherd

0191 257 8000, ext 4271, Kath Smith

www.gosforthcameraclub.org Film and digital photography advice, events and competitions. Meets Tues from 7.30pm, September to May. Come along for a taster session. More clubs around the region include Tynemouth and Whitley Bay.

www.memoriesnorthtyne.org.uk Charity works with community groups to record memories and photographs of North Tyneside and area to document and share. They rely on trained volunteers to help with recording, cataloguing, visiting groups, technical help etc. Ring to find out how to join this fascinating project.

Launchpad writing group, 5 Broadacre House, Market Street, Newcastle, NE1 6HQ 0191 233 0382

Shiremoor Scribblers, Shiremoor

(07736 074213 personal mobile)

Centre, Earsdon Road Shiremoor,

www.launchpadncl.org.uk Relaxed, informal group meets Wed 11.00am–1.00pm. All members, including tutor have experienced mental health problems. Confidentiality respected, no pressure—lots of variety! Drop in or attend regularly. Free.

NE27 0HJ

See pages 64-68 Mental Health.

0191 252 0242 Charles Donachy Meets Thurs 10.00am—12.00pm. Member of National Association of Writers’ Groups. Writing exercises, discussions, competitions, and occasional tutors. Informal, lively sessions all welcome for free taster. Tyne Sound News 0191 261 4121 www.tynesoundnews.org.uk Local news and information in audio format for blind and visually impaired people. Volunteers welcome, especially if you’d like to help in the editing or technical teams, ring for details.

See more at www.goldenguide.org.uk

Out & About

WHY IS BETTY SO GOOD AT CROSSWORDS? Itâ&#x20AC;&#x2122;s in the water Drinking plenty of water keep our minds alert and bodies active, and helps to reduce dizziness. Find out more at www.nwl.co.uk/hydrate.

2017

North East daily living guide for over 50s

Angel of the North & Tyneside (Newcastle) Amateur Radio Club, Methodist Church Hall, Whitehall Road, Gateshead, NE8 4LH 0191 477 0036 or 07990 760920 Nancy Bone G7UUR www.anarc.net Meets Mon 7.00pm—9.00pm. Lively club offers airtime for members, regular workshops, demonstrations and radio builds. Learn to transmit, gain a licence and Morse code expertise. Equipment provided. Rallies and events. All welcome, just turn up

MUSIC Alzheimer’s Society, Singing for the Brain® 0191 298 3989 www.alzheimers.org.uk Singing groups at various locations in Newcastle and North Tyneside for people living with dementia and their carers to enjoy music. See also page 7 and main entry on page 64. Backworth Male Voice Choir, St

or ring for details.

Hilda’s Church, Stanton Road, North Tynemouth Amateur Radio Club, St.

Shields, NE30 3PH

Hilda’s Church, Stanton Road, North

0191 237 6049, Brian Kerr

Shields, NE29 9QB

www.backworthchoir.co.uk Traditional and modern choral pieces in this 60 strong sociable choir. Regular concerts around the area and abroad. Social events. New members welcome.

0191 447 1685, Tony Regnart www.g0nwm.com Meets Fri at 7.00pm. Train for a transmitting licence, learn Morse code and share expertise and discuss equipment. Special events and field days. New members and visitors always welcome.

Cobweb Orchestra, 0788 034 6145 www.cobweborchestra.org.uk Musicians of all abilities play with professional orchestral guidance, no auditions. Rehearsals at Sage Wed afternoon. Concerts in many areas.

See more at www.goldenguide.org.uk

Out & About

Durham & Newcastle Diocesan

In Accord Mixed Choir, The Baptist

Association of Church Bellringers

Church, Howard Street, North Shields,

0191 680 6328, Helen Dawson

NE30 1AD

www.dandn.org Bell ringing visits, daytime ringing, social events and competitions. One evening practice plus Sun service ringing. Visitors welcome. St Paul’s in Whitley Bay is a friendly group and keen for new recruits. Contact Gerald

0191 257 1907, Margaret Clark www.in-accord.org.uk Meets Sun 7.30pm—9.30pm. Wide, varied repertoire. Three charity concerts a year, with guest performers. No auditions, go along and try it, fun and friendly group.

Lang on 07910 966047. Jesmond Choral Group, St. Hilda’s Gosforth & District Choir, St. Aidan’s

Church, Thornleigh Road, Newcastle,

Church, Brunton Park, Gosforth,

NE2 3ET

NE3 5NF

0191 281 4648 Diane Carter

079363 16257 Tony Huzzard

Facebook: Jesmondchoralgroup Meets Tues 7.30pm—9.30pm. Busy, friendly choir performs wide repertoire regularly around the area, sometimes together with other choirs. New members welcome, sight reading not essential.

Facebook: Gosforth and District Choir Well-established and friendly group with large repertoire. Regular concerts around Newcastle. Gosforth Community Choir, St Nicholas Church Hall annexe, Station

Lemington Male Voice Choir,

Road, Gosforth NE3 1BJ

Westerhope Methodist Church

07986 922338 Jacqui Deans

Stamfordham Road, Newcastle,

Facebook: Gosforth Community

NE5 5HA

Choir Tues 10.30-12.30pm. Friendly and informal mixed choir singing folk, pop, gospel, classical. Some performances. No auditions, all abilities welcome.

0191 263 3298, David Hall www.lmvc.org Long established choir, now a registered charity, performs widely in the region and abroad. Large repertoire. New members welcome, all ages. Mon 7.15pm—9.15pm.

2017

North East daily living guide for over 50s

Linskill Community Choir, Linskill

Little Acorns Ladies 50+ Choir, Oxford

Centre, Linskill Terrace, North Shields,

Street Methodist Church, Whitley Bay,

NE30 2AY

NE26 1AD

0191 257 1357, Irene Anderson

0191 263 8557, Fran Storey Small friendly group sings for enjoyment with occasional community performances. Meets Fri

www.linskillcommunitychoir.com Lively choir sings for enjoyment. No auditions and you don’t have to read music. Performances, activities, parties and residential trips. New members always welcome, rehearsals Mon 7.15pm - 8.15pm at the Centre.

1.30pm—3.30pm. Newbiggin Hall Community Choir, St. Wilfrid’s Church, Trevelyan Drive, Newbiggin Hall, NE5 4DA

Linskill Centre, Linskill Terrace, North 0191 257 1357, Irene Anderson

07936 316257 Tony Huzzard Informal fun singing for all ages. Wed 10.15am—11.45am in term time. New

www.linskillcommunitychoir.com

members welcome.

Shields, NE30 2AY

Facebook: Can’t Sing Choir - North Tyneside Linskill Community Choir. Lively choir, no auditions and you don’t have to read music. Performances, activities, parties and trips. New members welcome, rehearse Mon 7.15pm8.15pm at the Centre. Can’t Sing Choir. For anyone who thinks they can’t sing, chance to sing popular songs for fun, with no pressure to perform. Wed 7.00om— 8.15pm.

North East Gospel Choir, Trinity Christian Community Centre, Freeman Road, Newcastle, NE3 1SX 07894 558225 Lesley Humphries Facebook: North East Gospel Choir Lively mixed group singing gospel and other music. A capella up to 4 part harmony. Meets twice a month Sun, 4.30pm—6.30pm. New members welcome to join at one of the first 3 sessions of each term. No auditions and no religious affiliation. Regular performances have included Tyne Tees TV!

See more at www.goldenguide.org.uk

Out & About

Northumberland Orchestra Society,

Silver programme, Sage Gateshead,

The CastleGate, Melbourne Street,

St. Mary’s Square, Gateshead Quays,

Newcastle, NE1 2JQ

NE8 2JR

0191 281 4648 Geoffrey Carter

0191 443 5034

www.northumberlandorchestral

welcome.

www.sagegateshead.com Daytime sessions for over 50s of all abilities. Rock and pop, acoustic, folk and skiffle bands. Learn string, wind or percussion or sing rock, soul, opera and musicals. Waiting list may apply.

Priory Singers, Christ Church Parish

South Gosforth Orchestra, St Andrew’s

Centre, Preston Road, North Shields

Church Hall, Benton, NE12 8AW

NE29 0LW

0191 456 2702, Violet Hart

0191 253 2811, Alison Mood Choral Society performs once a term, light opera, church music etc. No auditions but not for beginners. Rehearsals Mon 7.30pm—9.30pm.

www.sgomusic.wordpress.com Light classical, musicals, symphonies, played for enjoyment. Programmes change every three weeks. No auditions, all ages and abilities, new members welcome. Meets Wed 7.00pm—9.00pm.

society.org.uk Wide variety of orchestral music with two—three concerts a year. Rehearse Mon 7.30pm-9.30pm. New members

Signing Choir, Brunswick Methodist Church, Brunswick Place, Newcastle NE1 7BJ 07970 579176 Peter Rooney peter.rooney@hotmail.com Monthly on Thurs 6.00pm—8.00pm. Open to anyone with an interest in either signing or singing whether you can sign or sing or not.

Whitley Women Community Choir, St Andrews United Reformed Church, Eastfield Avenue, Monkseaton NE25 8LU 07542 524345 Andrea Rudd Large friendly choir, all ages experience not necessary. Wide range of material sung in harmony with and without accompaniment. Wed 7.30pm—9.30pm and Thurs 10.30am—12.30pm. Both groups sing the same material and combine to perform. Also workshops, socials, a residential weekend and an allotment!

2017

North East daily living guide for over 50s

THEATRE

Ponteland Repertory Society, Memorial Hall, Darras Road,

Cloudburst Over 55s Theatre Group, Marden Residents’ Association, Bavington Gardens, North Shields, NE30 3QD 0191 258 6642, Terry White www.cloudbursttheatregroup.weebly. com Group creates and performs short plays, sketches, panto and murder mystery evenings in small venues across the area. Join them to help with scripts, scenery, costumes, admin, performing or just to be there! Meet Tues 2.00pm—4.00pm. Gosforth Musical Society, Trinity Christian Community Centre, Freeman Road, South Gosforth, NE3 1SX 0191 285 6223 Monica Goldfinch www.gosforthmusical.org Season starts in Sept, rehearsals Mon 7.30pm—9.30pm. These are variable after annual show at the Jubilee Theatre with full orchestra. Other shows and events over the year. New members welcome.

Ponteland, NE20 9NX 01661 871161, Richard Davies www.pontelandrep.co.uk Friendly group in its 90th year! Two productions a year, either panto, play or musical, rehearse Tues and Thurs 7.30pm—9.30pm. New members always welcome. People’s Theatre, Stephenson Road, Newcastle, NE6 5QF 0191 275 9875 Enquiries 0191 265 5020 Option ‘2’ Box Office www.peoplestheatre.co.uk Amateur Theatre company stage their own productions and those of other groups. Volunteer members join in with everything from directing, to set design to ice-cream selling. Monthly evenings for new members to be shown around. St Peter’s Players, Crosskeys Community Hall, Elmwood Road, Monkseaton, NE25 8EX 0191 251 3016, Sue Ames www.stpetersmonkseaton.org.uk Meets Thurs, 7.30pm—10.00pm. Two performances a year plus an evening of sketches. Happy to have new members, all ages.

See more at www.goldenguide.org.uk

Out & About

Tynemouth Priory Theatre , Percy Street, Tynemouth, NE30 4HA 0191 296 0689 Ray Lowry www.tynemouth-priory-theatre.com Members run the lively theatre here, staging several plays a year including classic and new drama and a pantomime. Also club nights, play readings, mini-performances, parties, trips. Ring to join in.

SPORTS & LEISURE CENTRES

Leisure Centres offer indoor and outdoor activities, classes, clubs and social events, some of which are specifically for over 50s. Centres may incorporate a swimming pool or sometimes a library branch. They may offer weight management and usually run a GP Referral Scheme if you have a medical condition and would like help to be more active. Concessions for over 60s are offered in all centres.

ACTIVE NEWCASTLE 0191 278 3346 or 07814 420473, Marguerite Fisher www.activenewcastle.co.uk The Park Lives programme offers free activities in Newcastle parks and open spaces. Tai Chi, walking and Nordic walking are popular, there are boot camps, running groups and tennis too. You can also find weight management, free bike hire, cycle rides and cycle training. Beginnerâ&#x20AC;&#x2122;s golf for men and women at Parklands Golf Club currently costs ÂŁ5 per session. Ring for details or email from the website.

2017

North East daily living guide for over 50s

Newburn Activity Centre, Grange

BETTER LEISURE CENTRES

Road, Newcastle, NE15 8ND

www.better.org.uk/leisure-centre/

0191 264 0014

newcastle Find out about Health and Fitness club memberships for over 60s, which give citywide access to gyms, classes and swimming throughout the city.

Kenton Park Sports Centre, Anfield Road, North Kenton, Newcastle, NE3 3LL 0191 271 5143

Newcastle Trampoline Park & Gym, Jesmond Pool, St George’s Terrace,

West Road, Newcastle, NE4 9LG

Newcastle, NE2 2DL

0191 260 0508

0191 281 2482 East End Pool, Hadrian Square, Byker, Fenham Pool, Fenham Hall Drive,

Newcastle NE6 1AL

Newcastle, NE4 9XD

0191 260 0507

0191 274 7210 Eldon Leisure Centre, Grey’s Quarter, Dance City, Temple Street, Newcastle,

Newcastle NE1 7XY

NE1 4BR

0191 269 9200

0191 261 0505 Gosforth Leisure Centre, Regent Farm Gibson Street Badminton Centre,

Road, Gosforth, Newcastle, NE3 3HD

Newbridge Street, Newcastle, NE1 2LF

0191 255 9828

0191 278 2800 Walker Activity Dome, Wharrier Street, Stepney Bank Stables, Stepney Bank,

Walker, Newcastle, NE6 3RB

Newcastle, NE1 2PN

0191 260 0506

0191 261 5544 West Denton Leisure Centre, West Cycle Hub, Quayside, Newcastle,

Denton Way, Newcastle, NE5 2QZ

NE6 1BU

0191 430 2910

0191 276 7250

See more at www.goldenguide.org.uk

Out & About

SPORT NORTH TYNESIDE

ACTIVE NORTH TYNESIDE

www.sportnorthtyneside.org.uk North Tyneside’s Ease EXTRA Card combines membership of all the Council’s leisure centres with its libraries. It gives discounted rates for activities. There is a small annual fee.

0191 643 7171

Hadrian Leisure Centre with pool. St Peter’s Rd, Wallsend NE28 7LQ 0191 643 2025 The Lakeside Centre with pool. Southgate, Killingworth, NE12 6SA

www.activenorthtyneside.org.uk They run programmes to help you get physically active and improve your health. Walks, walking football and Weight Worries sessions are especially popular. Look out for October’s month long festival of activities for over 50s too. See overleaf for Active North Tyneside Health Walks, Walking Football and Walking Netball.

0191 643 4177 The Parks Sports Centre, Howdon Road, North Shields, NE29 6TL 0191 643 2700 Tynemouth Pool, Beach Road, North Shields, NE29 9PX 0191 643 2900 Waves, The Links, Whitley Bay, NE26 1TQ 0191 643 2600 NB Community Centres often run fitness suites, exercise classes and slimming clubs too. Contact your local centre to see what’s on offer.

2017

North East daily living guide for over 50s

WALKING & RAMBLING GROUPS Walking is an excellent way to build your fitness gradually, improving overall health, stamina and keeping you trim. It can be very sociable too, joining a group helps you stay in touch and can lift your mood. Listed here are walks at all levels, get in touch to find a suitable one. Active North Tyneside Health Walks 0191 643 7171 www.activenorthtyneside.org.uk/ get-active These led walks are weekly unless stated. Walk times are approximate, and some allow time for tea and chat afterwards. • Mon meet 10.30am, 50-60 min. The Parks Sports Centre, 0191 643 2700, Mark Thompson. • Mon meet 1.00pm, Macmillan Walk & Talk, 60 min. Various locations from Spring to Autumn. 0191 220 5908, Macmillan Support Services. • Tues meet 10.15am, 90-120 min, fortnightly. Alternate starting points with shorter options. 0191 643 2900, Tony Dawson.

• 1st and 3rd Tues meet 9.45am 90 min. White Swan Centre, 0191 268 2084, Howard Smith. • Tues meet 10.15am. 60-90 min. Whitley Bay Library or Metro Station, 0191 280 9453, Ron Cave. • Wed meet 9.45am, 60 min. Lakeside Centre, 0191 643 4177, Carol Johnson. • Wed meet 10.30am, 45 min. Hadrian Leisure Centre, 0191 643 2025 at the Centre. • Wed meet 11.45am, 40-50 min at slower pace. St. Aidan’s Community Centre, 0191 258 4352, Don Slater. • Thurs meet 10.15am, 60-90 min with shorter option. Coastline walk from Priors Haven car park, Tynemouth, 0191 252 9901, Viki Mayes. • Fri meet 9.45am, 60 min. Waves Leisure Centre, 0191 643 7468, Lee Bushby or Andrew Wright. • Sat meet 10.45am, 60-90 min. St. Mary’s Island causeway car park. 0191 280 1092 Bill Coleman. Self Led Walks. Download routes and maps from the website as above, or ring to request them. Heritage Walks. Visit www.northtyneside.gov.uk to download routes along historic North Tyneside Waggonways, Cullercoats Art Trail, Blue Plaque walk, Real Ale Experience, Whitley Bay Discovery etc.

See more at www.goldenguide.org.uk

Out & About

www.activenorthtyneside.org.uk

Take a walk with us! See North Tyneside health walks are FREE and details led by qualified walk leaders. It’s a great opposite way to explore new places, exercise, meet people and take in the scenery. (0191) 643 7171 There’s a cuppa afterwards too!

Walking Football

Walking Netball

Football as you know it, but walking instead of running. A great FREE way to get fit and have fun with others. No equipment needed – just turn up ready to play.

Join us on court for a game in a relaxed environment at a slower pace, suitable for all ages and abilities. It’s not just netball – it’s a social activity too!

Outdoors (June to September): Thursdays, 6pm-7pm Hadrian Leisure Centre, St Peter’s Road, Wallsend, NE28 7LQ Outdoors (March to September): Wednesdays, 2pm-3pm The Parks Sports Centre, Howdon Road, North Shields, NE29 6TL

(0191) 643 7445

Mondays, 11.30am–12.30pm Blue Flames Sporting Club, Whitley Rd, Benton, NE12 9SF Cost: £3, no need to book

07872 407 720 sport@ northtyneside. gov.uk

2017

North East daily living guide for over 50s

Linskill Healthy Walks, Linskill Centre,

Nordic Walking, Exhibition Park,

North Shields, NE30 2AY

Claremont Road, Newcastle,

0744 217 5283 Andy Robson

NE2 4PZ

www.walkingforhealth.org.uk/

07814 420473 Marguerite Fisher

walkfinder/north-east/linskill-healthy-

www.parklives.com Nordic walking uses poles to help you use upper body muscles as well as your legs. Walks for over 50 are free with poles provided. Taster for beginners Wed, 10.00am— 10.45am. For advanced walkers Wed 11.00am—12.00pm. Ring for programme details.

walks Large programme of strolls and walks Mon—Thurs starting from The Linskill Centre, Wallsend Forum and Byker East End Pool. Also longer walks fortnightly on Sat. Coffee and chat at the end. Also rambling away days. If you need support get in touch to discuss assistance.

Ouseburn Summer Guided Walks, Newcastle Rambling Club

Arch 6, Stepney Bank, Newcastle,

0191 266 8326, Pauline Hawdon

NE1 2NP

www.newcastlewalking.co.uk Wed, Sat and Sun led walks between 6-11 miles in Durham, Northumberland, North Yorkshire etc. Social events and some weekends away too. New members welcome, ring or find the programme online.

0191 261 6596, Lesley Turner www.ouseburntrust.org.uk/heritage/ walks Most Tuesday evenings Jun—Sept, 7.00pm. Heritage walks on different themes. Walks are approximately 2 miles, but some uneven surfaces. Must book in advance. Phoenix Walking Club 0191 252 4911, Ron Clements www.phoenixwalkingclub.org.uk Large, active North Tyneside group hires 2 buses to visit Scottish borders, Northumberland, Cumbria, North Yorkshire etc. Walks are between 8 and 16 miles every six days. Waiting list may apply.

See more at www.goldenguide.org.uk

Out & About

Ramblers Association www.northumbriaramblers.org.uk Longer and shorter walks on Sundays and Wednesdays. New members welcome for taster sessions before joining. See website for details, or contact as below: • Ponteland, Steve Edwards, 01661 886310 • Northumbria Short Circuits (6 miles or less), Anne Dickinson 01670 517303 • Tyneside, Gill Dallow 0191 285 6740 • Tyneside Sunday Groups, Dave Morley, 0191 284 9196

Red Kite Ramblers 07588 732010 Dave Stafford www.redkite-ramblers.org.uk Go for a walk with this friendly local walking club. Based in North Tyneside they meet alternate Saturdays throughout the year. Areas they walk include North of England and Scottish Borders, within a 1 to 2.5 hour journey time from planned pick up points. Always several walks to choose from between 8 and 13 miles. Website gives more information and a lively gallery of walks and photos, or else ring for details. Warm welcome for new members.

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North East daily living guide for over 50s

Search Walking Group 0191 273 7443 www.searchnewcastle.org.uk Walks of 2-3 hours on last Wed of the month. Ring for details and to register with Search. See page 8 for main entry and ad on page 73. St Edwardâ&#x20AC;&#x2122;s ABC Fellwalkers 0191 251 5591, Val Davis www.stedwardsfellwalkers.co.uk Lively group runs all weather, all year walks on alternate Saturdays in Northumberland, Yorkshire, Lakes, Durham etc. Choice of 4 walks of varying distance. Regular social events, barbeques, theatre trips, meals etc. New members and guests welcome. See also www.walkingforhealth.org.uk

MORE OUTDOOR ACTIVITIES Adventure Northumberland 01665 602925 www.adventurenorthumberland.co.uk Adventurous activities include coasteering, kayaking, climbing and mountain biking. You can hire an electric bike to help with the hills! Coasteering and scenic river kayaking need no previous experience. Archery www.dnaa.co.uk Website lists clubs in Newcastle and North Tyneside. No telephone numbers, contact via website or Facebook. New members welcome as beginners and for competitions, and social events. Elderberries, Scotswood Natural Community Garden, John Marley Centre, Newcastle, NE15 6TT 0191 200 4706 www.sncg.org.uk Free weekly drop-in gardening sessions for over 55s. Usually Wed 9.30 amâ&#x20AC;&#x201D;2.30pm, with optional free shared lunch. Also occasional nature-based sessions e.g. wildlife identification, photography etc. Ring for more information before a first visit,

See more at www.goldenguide.org.uk

Out & About

Newcastle & Tyneside Orienteers

WinG, Newburn Activity Centre,

(NATO)

Grange Road, Newburn, Newcastle,

01661 843880, Patrick Smyth

NE15 8ND

www.newcastleorienteering.org.uk Orienteering events and courses throughout the NE. Open to all with coaching available. Club nights first Wed of the month at Prudhoe High School and third Wed at various venues.

0191 267 1579

RSPB Newcastle Local Group

www.wing.org.uk Free, practical outdoor courses for over 55s in Tyne and Wear who would benefit from improving their health. May include hill walking, map reading, cycling, canoeing, climbing and outdoor cooking. Equipment, transport and instruction provided.

0191 251 2917 Peter Weighill

Ring for details.

www.rspb.org.uk/groups/newcastle Local bird-watching walks on Tues and Wed mornings. Help for beginners and quarterly meetings and talks. New members welcome.

See also page 38 outdoor volunteering opportunities.

Tyneside Croquet Club, Exhibition Park, Newcastle NE2 4PZ 0191 285 4903, Peter Lowe www.tynesidecroquet.org Both Association and the more sociable Golf Croquet played at this friendly club. Simple to learn with equipment and coaching provided. Play for fun or enter competitions. Club days or evenings from April to end Sept. Just turn up or ring in advance. All welcome. Bring soft shoes!

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North East daily living guide for over 50s

LIFELONG LEARNING Pursue an interest, retrain, or study for a specific qualification, there are classes available locally for informal or more targeted learning. Explore, Joseph Cowen Lifelong Learning Centre 0191 261 1633 www.weareexplore.org.uk Diverse programme of courses, talks, workshops and visits on a range of subjects from science through arts, led by specialist tutors practising artists, writers etc. Sociable and open to anyone with an interest in learning, no tests! New members welcome. See also ad opposite.

North Tyneside Adult Learning Alliance 0191 643 2288, enquiries my.northtyneside.gov.uk/ category/126/training-and-learning Popular classes in IT, bookbinding, beauty, tango, floristry, first aid, mindfulness, crafts etc. Certificated courses too. Ring or download prospectus from the website. Concessions for those in receipt of certain benefits. University of the Third Age, (U3A) www.u3a.org.uk Organisation for retired people who join for interest, enjoyment and friendship. Branches run interest groups using their members’ expertise. E.g. art, films, ukulele, walks, jazz, philosophy, architecture, Scrabble, theatre, etc.

Newcastle City Learning

• Newcastle, 0191 230 4430,

0191 277 3520

u3asites.org.uk/newcastle

www.newcastlecitylearning.ac.uk There are skills courses and leisure classes across the city with some concessions if you are in receipt of certain benefits. Subjects may include art, craft, design, cookery, history, counselling, IT, languages, English and maths.

• Whitley Bay, 0750 592 3135, u3asites.org.uk/whitley-bay WEA Northeast 0191 212 6100 www.wea.org.uk/northeast Adult learning classes across a wide range of subjects in Newcastle and North Tyneside includes dressmaking, botanical painting, history of sea warfare, Big Ideas—philosophical and political thinkers.

See more at www.goldenguide.org.uk

Out & About

LET PARK VIEW PROJECT TAKE YOU ON A JOURNEY...

we can de-mystify and humanise all things digital!

HERE’S HOW WE DO IT ONLINE CHUMS Volunteer mentors to help you achieve your own digital goals.

PRACTICAL HELP With smart phones, tablets, iPads, laptops—all makes.

COMMUNITY REPORTERS Fun active learning programme.

ACCESS TO COMPUTERS Search for jobs, online government forms, local services, benefits etc.

FIRESIDE GROUPS Social groups and online conversations can lead to offline socialising too.

Call us on 0191 200 8584 Or Call in... Parkview Project, 198-200, Park View, Whitley Bay, NE26 3PQ

CYBER CRIME learn how to stay safe online.

FREE DROP-IN SESSIONS

Tues 11.30am—2.00pm at Park View Shop

Tues 3.00pm—5.00pm

at Shiremoor Resource Centre

Wed 1.30pm—4.30pm at Park View Shop

Equipment provided or bring your own.

Email: bob.dennis@parkviewproject.org.uk www.parkviewprojectnt.co.uk The Park View Project

@bobdennis55555

Lifelong Learning

• • • • •

Find everything you need in one place…

What’s going on near you Local organisations & support Information & advice Save your favourite pages Free weekly InfoNOW News

and much more!

www.informationNOW.org.uk

Learning for the love of learning Wide range of subjects, taught by experts Welcoming environment in the heart of Newcastle Free Taster Sessions

Get in Touch and Find Out More!

0191 261 1633

weareexplore@gmail.com www.weareexplore.org.uk

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North East daily living guide for over 50s

COMPUTER COURSES & INTERNET FOR BEGINNERS Help is available if you are a beginner or want to know more about digital technology. Libraries have free internet access, computer classes and will help if you are stuck. Here are some more ways to get going with email, skype and mobile phones as well as online banking, shopping and official transactions. Digital Champions IT Drop-in, Linskill Centre, Linskill Terrace, North Shields,

Get Online, U3A, Old Post Office, 5 Pink Lane, Newcastle, NE1 5DW

0191 230 4430 One to one IT help for members, by appointment, Mon from 10.15am. U3a also runs IT groups for more experienced members. See page 34 U3A. Net and Natter, Newcastle Vision Support (formerly Society for Blind People), Mea House, Ellison Place, Newcastle, NE1 8XS 0191 232 7292 www.newcastlevisionsupport.org.uk Tues from 11.00am. Informal drop-in to explore making the most of the internet. Popular tablet class Wed 1.00pmâ&#x20AC;&#x201D;3.00pm, book in advance.

NE30 2AY 0191 257 8000

Online Centres Network

www.linskillcentre.co.uk Free drop-in sessions Thurs 10.00am12.00pm. Help for beginners getting started with technology. Includes getting your new phone or laptop up and running and learning to use the internet and email.

01143 491666

www.onlinecentresnetwork.org www.learnmyway.com Centres operate in libraries or other venues to help you learn computer skills. The Learn My Way site has simple, free, beginnersâ&#x20AC;&#x2122; courses.

See more at www.goldenguide.org.uk

Out & About

Parkview Project, 198-200 Park View, Whitley Bay, NE26 3PQ 0191 200 8584 www.parkviewproject.org.uk and Facebook Help to get online and understand email and skype, online shopping, form-filling, social media and how AD TO COME to use mobile phones and tablets. Free drop-in sessions Tues 11.30am— 2.00pm at Park View Centre or Wed 3.00pm—6.00pm at Shiremoor Resource Centre. Equipment provided or bring your own. See also ad on page 35. St Paul’s Centre, George Street, Willington Quay, Wallsend, NE28 6SL 0191 280 2594

DISTANCE LEARNING & OPEN LEARNING Learning by post, television, internet or email allows you to decide the content of a course and how long you want it to take. The National Careers Service 0800 100 900 nationalcareersservice.direct.gov.uk General advice on careers, retraining and funding, vocational and recreational courses with signposting to local centres. Covers distance learning courses too. The National Extension College (NEC) 0800 389 2839

www.stpaulscentre.btik.com Free IT courses Wed, 10.00am— 4.00pm, use their equipment or bring your own. No need to book, just drop in.

www.nec.ac.uk Courses from GCSEs and A’ levels to management, book-keeping, childcare, counselling, writing and art.

Search, 74 Adelaide Terrace, Benwell,

0800 731 2116

Newcastle, NE4 9JN 0191 273 7443 IT drop in for older people to use computers and help each other along. Wed, 10.00am—12.00pm and 1.00pm—3.00pm, Fri 10.00am— 12.00pm.

Open College of the Arts www.oca.ac.uk Home study arts courses including degree level. E.g. photography, musical composition, writing, art etc. No entry requirements, support for disabled students, some bursaries. Student finance available.

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North East daily living guide for over 50s

LIBRARIES Visit the library to see whatâ&#x20AC;&#x2122;s on. Events may include author visits, family or local history talks, health events, crafts, creative writing and reading groups. You can borrow ordinary, large print, audio books, DVDs, CDs (Newcastle only), music sets (North Tyneside only), and download ebooks and emagazines as well as access premium online resources at home. Library membership and internet access is free and you can learn to use a computer at one of their Techy Tea Parties or Silver Surfer classes. North Tyneside has a mobile library and both services run a home delivery service for housebound customers in partnership with the Royal Voluntary Service. Ring for more information, or visit the library website. Here you can browse the collections online and also check, reserve and renew your loans.

Note on Internet Help There are many websites listed in the Golden Guide. If you have no internet access, go along to your local library where staff will help you use their computers.

VOLUNTEERING Volunteering is a good way to search for employment or to retrain. It is also a rewarding way to support a worthwhile cause, meet people, and have structure to your day. Support and training is offered by all organisations and they will all be glad to welcome you. Opportunities have included work with young people, disabled people, animals, heritage, befriending, gardening, admin work, research projects and trusteeships.

Newcastle Libraries 0191 277 4100 library.newcastle.gov.uk www.newcastle.gov.uk/libraryevents North Tyneside 0191 643 5270 www.northtyneside.gov.uk/libraries

See more at www.goldenguide.org.uk

Out & About

Volunteering Matters, Broadacre House, Market Street, Newcastle NE1 6HQ 0191 338 9696 or 0741 998 8821, Karen Watson www.volunteercentrenewcastle.co.uk www.do-it.org.uk Ring for volunteering advice and suggestions, or visit the websites listed for local and national opportunities. RSVP Volunteering Matters 0191 389 1155 regional office www.volunteeringmatters.org.uk Recruits volunteers over 50 for various projects, e.g. knitting trauma teddies, blankets etc. Newcastle CVS (Council for Voluntary Service) 0191 232 7445 www.cvsnewcastle.org.uk Advice and help for voluntary and community groups whether established or just starting up. Not for individuals seeking information on volunteering. REACH Volunteering 020 7582 6543 www.reachskills.org.uk Reach finds opportunities for skilled volunteers to use their professional experience within the voluntary sector.

WORKING AFTER RETIREMENT

www.gov.uk/plan-retirementincome/working-past-statepension-age If you wish you can choose to carry on working while still taking your State Pension, or defer claiming it to be paid a larger amount later on. Income from working in retirement is taxable at the usual rates, along with income from your State Pension, personal or occupational pension and from certain taxable benefits. Your net income may increase, because at state pension age you no longer pay National Insurance contributions. You are still entitled to the national living wage for any paid work you do. Consult the Pension Service to find out how earnings after pension age may affect benefits such as Pension Credit. If youâ&#x20AC;&#x2122;re already getting the State Pension you can cancel this if you get the chance to do some work that would pay enough for your needs. Your State Pension will stop until you choose to claim it again. However you can only do this once. See also pages 90-94 Pensions and Benefits.

2017

North East daily living guide for over 50s

Jobcentre Plus

STARTING A BUSINESS

0345 604 3719

Business Support Helpline

www.gov.uk/contact-jobcentre-plus They advise on finding work, training, benefits and any extra help available. The contact telephone number is the same for all branches.

0300 456 3565

Universal Jobmatch www.gov.uk/jobsearch Register with this online service to search for vacancies nationally, upload your cv, keep track of applications and request email alerts. Employers add their own vacancies so that the site is constantly updated. TAEN (The Age & Employment Network) www.taen.org.uk Experts in employment for over 50s. No helpline, but the website has useful information including a guide for older jobseekers on maximising their potential. ACAS 0300 123 1100 www.acas.org.uk www.gov.uk/pay-and-work-rights Impartial advice on employment relations, includes age discrimination, national living wage, working time laws, zero hours contracts etc.

0191 581 0052 text phone www.gov.uk/business-supporthelpline Signposting information and advice on business planning, finances, marketing and local schemes available etc. TEDCO Business Support 0191 516 6102 www.tedco.org Experienced advisers offer one to one support for pre and post start businesses across the North East. They help develop plans, access finance, find suppliers or staff etc. If you have a business idea get in touch for advice. The Business Factory, North Tyneside 07525 277322, Tracy Clarkson 0191 605 3110, TEDCO reception at The Business Factory www.businessfactorynt.co.uk Delivered by TEDCO, on behalf of North Tyneside Council, they offer seminars, workshops and individual support to new and existing businesses and social enterprises. Ring for initial advice about starting up.

See page 97 advice on legal issues.

See more at www.goldenguide.org.uk

Out & About

TRANSPORT CONCESSIONARY FARES Buses Tyne & Wear Free bus passes for people of pension age or who are disabled, cover local bus travel throughout England. The pass covers travel after 9.30am and all day at weekends and public holidays. There are also discounts on the Shields Ferry and on Northern Rail between Newcastle and the Metro Centre. Nexus Customer Services, Nexus House, St James’ Boulevard, Newcastle upon Tyne, NE1 4AX 0191 20 20 747 www.nexus.org.uk Download an application form from the website or collect one from a Nexus Travelshop. Complete this and return to the shop along with a passport photo, proof of age and residency and stamped addressed envelope. You can also apply for a Companion Card to cover a carer’s bus fare too.

If you are disabled you need an assessment from Adult Social Care to confirm eligibility for a pass. Ring as below, or search for Concessionary travel on the website. • Newcastle, 0191 278 8100, www.newcastle.gov.uk • North Tyneside, 0345 2000 101, www.northtyneside.gov.uk Tyne & Wear Taxicard If you have no access to a car and cannot use public transport because of disability you may be eligible for a Smartcard to use towards fares with approved taxi companies. Ring Nexus as above for an application pack and to check your eligibility.

For extra help getting on or off pick up a free Bridge Card from a TravelShop, library, Council office or Day Centre. Show this to transport staff for assistance.

2017

North East daily living guide for over 50s

BLUE BADGE PARKING SCHEME www.gov.uk/apply-blue-badge National scheme allows parking concessions for people with severe mobility problemsâ&#x20AC;&#x201D;whether drivers or passengers. In Newcastle and North Tyneside badges cost ÂŁ10 and are usually issued for up to three years, to people with proof of permanent disability. Ring for an application form, collect one from a customer service centre, or fill it in online at the web address above. Blue Badge Initial Enquiry Support Service

COMMUNITY TRANSPORT

There are low cost transport schemes for people who are isolated or have difficulty using public transport. Vehicles are usually wheelchair accessible and available for recreational or shopping trips as well as essential journeys. They may offer one-off trips or set journeys on certain days and a door to door service. Many operate across a wide area. Ring for details.

0343 100 1000 www.gov.uk Information on eligibility, how and where to use the Blue Badge etc. They do not take applications only enquiries. Newcastle Parking Services 0191 277 2728 www.newcastle.gov.uk Ring to enquire about the scheme, where the parking bays are etc North Tyneside, 0345 2000 101

Adapt (North East) 01434 600599 www.adapt-ne.org.uk Ponteland Hopper, dial-a-ride service. Community Transport Newcastle 0191 265 9267 www.newcastle.gov.uk www.communitytransport.org Covers North Tyneside and Newcastle including Hop to the Shops scheme. Groups can hire a minibus and driver for outings too.

www.northtyneside.gov.uk Customer First Centres will advise and may help fill out the form.

See more at www.goldenguide.org.uk

Out & About

Gosforth Community Minibus 07926 563160, Margaret Gillon www.gosforthcommunityminibus. co.uk Library visits and shopping trips. Covers Newcastle and collects from East and West Gosforth, Kenton and Parklands. Go Smarter Car Share scheme 0191 277 8997 Tyne and Wear www.gosmarter.co.uk Sustainable transport options for journeys in Northumberland, Tyne & Wear and Durham. Check the website or ring for information. Nexus 0191 20 20 747 www.nexus.org.uk Royal Voluntary Service Transport Service 0191 300 9334 www.royalvoluntaryservice.org.uk For a small charge, volunteer car drivers will take you to hospital or GP appointments, wait with you and bring you home. They offer friendly advice too. See also ads on pages 13 and 71.

2017

North East daily living guide for over 50s

02 HOME & COMMUNITY Running a home as efficiently as possible and helping achieve a safe and welcoming community sometimes needs a little support. Here are some schemes, services and contacts to help things along.

HOME MAINTENANCE The Council or Housing Association maintain their own properties. There may be help with garden maintenance for older people who cannot do the work and have no-one to do it for them. The schemes vary, there may be a charge and possibly a waiting list for gardening. Ring your housing provider for details.

Helping Hand Service North Tyneside 0345 2000 101 North Tyneside council tenants may ring to request a handyperson visit twice within 12 months and will be allocated a two hour slot for small joinery or repair jobs. You supply the materials, labour is free. Service operated by Kier North Tyneside. Gardening Service, North Tyneside 0345 2000 103 www.northtyneside.gov.uk Free grass and hedge cutting for disabled or older tenants who have no other source of help. Ring to see if you are eligible.

See more at www.goldenguide.org.uk

Home & Community

Helping Hand Financial Assistance

Business Approval Register, North

Scheme

Tyneside

0191 211 5836

0191 308 1911

www.newcastle.gov.uk/housing/

www.businessapprovalregister.com They work with North Tyneside Council to provide their online register of checked and trusted local traders. These are all Trading Standards Approved and offer a high level of customer service.

private-housing If you are a Newcastle homeowner and need to make essential repairs or improvements you may be able to access an affordable loan through this council-backed scheme. Ring the Care & Repair team for details.

Trustmark Your Homes Newcastle, Garden Care

0333 555 1234

Team, 0191 278 8600

www.trustmark.org.uk Government endorsed quality mark scheme lists local registered traders who have been approved as being reputable and trustworthy.

www.yhn.org.uk General low cost maintenance plan includes grass and hedge cutting for tenants only. There is also a â&#x20AC;&#x2122;We Do Moreâ&#x20AC;&#x2122; scheme for one-off garden jobs and you do not have to be a YHN tenant for this. Ring for an estimate of costs. Poppy Calls, Royal British Legion 0808 802 8080 www.britishlegion.org.uk Local handyperson service if you have served in the forces, or are a dependant of someone who has. Free for over 70s. If you are under 70 you may still be eligible, ring as above to check.

HOME ADAPTATIONS

If you are having problems moving around your home, bathing or climbing the stairs, adaptations may help. You can hire or buy equipment privately e.g. Stairlifts, wheelchair ramp etc, or you may be eligible for partial or full financial help through the Disabled Facilities Grant. If you are a tenant your landlord may arrange adaptations. In either case you should contact Adult Social Care to seek advice or to arrange an assessment of your needs by an occupational therapist. This can be helpful even if you intend to pay yourself.

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North East daily living guide for over 50s

DISABLED FACILITIES GRANT This means-tested Council grant is available to disabled, older or vulnerable owner-occupiers or private tenants. Once the occupational therapist’s recommendations have been approved the Adaptation Service help with the rest of the process. Newcastle City Council, Community

WARMTH & ENERGY EFFICIENCY Energy Saving Advice Service 0300 123 1234 www.energysavingtrust.org.uk Impartial advice and information to help save energy and reduce fuel bills. Also referral to ECO funding schemes for energy improvements.

Health & Social Care Direct 0191 278 8377

Infrastructure North,

0191 278 8359, textphone

www.infrastructurenorth.co.uk Online information on fuel poverty, gas, water and electricity safety, and priority support for older or vulnerable people if their power or water supply is interrupted. Tips on keeping utility bills low, on using electricity and gas safely and staying safe around water. For priority support services, contact individual members of the group as below.

www.newcastle.gov.uk/health-andsocial-care North Tyneside Council, Adult Social Care Gateway Team 0191 643 2777 07950 081 316 SMS text message https://mycare.northtyneside.gov. uk/ See also page 82 Adult Social Care and page 88 Retirement and Sheltered Housing.

• Northern Powergrid, 0800 66 88 77 (24 hours) or call 105 to report a power cut www.northernpowergrid.com • Northern Gas Networks, 0800 111 999 if you smell gas 0800 040 7766 Customer Care Team www.northerngasnetworks.co.uk

See more at www.goldenguide.org.uk

Home & Community

â&#x20AC;˘ Northumbrian Water,

Winter Fuel Payment Helpline

0800 393 084 to report a

0345 915 1515

leak or flood

0345 606 0285 textphone

0345 717 1100 General Enquiries

www.gov.uk/winter-fuel-payment-

and Priority Services scheme

helpline For anyone of qualifying age. For winter 2017-18 your birthday must be on or before 5 Aug 1953. If you are on a State Pension or certain benefits you are paid automatically, otherwise claim using the number above.

www.nwl.co.uk See feature on pages 48-51 and ad on page 19. Newcastle Energy Service 0191 278 3427 www.newcastle.gov.uk/ energyadvice Energy saving and fuel debt advice for Newcastle residents. Safe and Healthy Homes, North Tyneside 0191 643 7585 my.northtyneside.gov.uk They give advice on heating and energy bills, damp, repairs, home safety and more. You can be referred by a professional or self-refer. Warm Zones 0191 605 3279, or 0800 0199 969 freephone www.warmzones.co.uk Practical advice on improving the warmth of your home and increasing energy efficiency. Grants for free insulation and boiler replacement if you are eligible and subject to survey. Also free benefits advice.

Electricity Power Cut 0800 66 88 77 0800 028 9507 textphone/minicom www.northernpowergrid.com Always ring to report a power cut, to help the team locate it. Gas Emergency Contact Number 0800 111 999 www.nationalgrid.com/uk Emergency 24 hour number if you smell gas, or suspect carbon monoxide fumes, or have unexplained loss of supply, or gas pressure. Local engineers attend (free) to make the property safe, but do not carry out repairs.

Stay warm, healthy and in control â&#x20AC;˘ Extra services if you need a helping hand â&#x20AC;˘ Why keeping warm helps you stay healthy

Infrastructure North Helping you stay safe, warm and in control

www.infrastructurenorth.co.uk See more at www.goldenguide.org.uk

Infrastructure North We are a partnership of utility companies who have joined forces to help older or more vulnerable people stay safe, warm, healthy and in control of their electricity, gas and water. In this feature, youâ&#x20AC;&#x2122;ll find useful information about our extra services for older people or those who have a disability or illness, or anyone who feels they may need some extra help when their electricity, gas or water supply goes off. Youâ&#x20AC;&#x2122;ll also find information on why keeping your home warm is important for your health.

Priority Services

Extra support when you lose your electricity, gas or water supply

Electricity

Water

Northern Powergrid As a Priority Services Customer, our Powergrid Care team will make sure you receive extra help and peace of mind if there is a power cut. Weâ&#x20AC;&#x2122;ll talk to you about your individual needs and give you a direct-dial phone number, to get straight through when you need us. We have developed tailored services and guidance to ensure you get the support you need if there is a power cut. To register for free, go to www.northernpowergrid.com/care or call 0800 169 2996.

Northumbrian Water Priority Services We take extra care not to interrupt your supply if we know you have specific requirements for large water use, but in an emergency, we will deliver free bottled water to you. We also help with understanding your bill and extra meter readings if necessary. You can set up a password too for peace of mind. To register for free, go to www.nwl.co.uk/your-home/yourservices/Priority-Services.aspx or call 0345 717 1100.

Gas Northern Gas Networks If there is an unexpected interruption to your gas supply we may be able to bring a heater and a hotplate to keep you going and make your reconnection a priority. If you are eligible we may also be able to reposition your meter, carry out free appliance checks, and we can use your own password when we visit. To register for free, go to www.northerngasnetworks.co.uk/ community/priority-customers or call 0800 040 7766.

Northumbrian Water WaterSure This service can help if your water is supplied by a meter, and you are in receipt of certain means tested benefits or tax credits and have to use large amounts of water. To register for free, go to www.nwl.co.uk/your-home/youraccount/tariffs-and-charges.aspx or call 0345 733 5566.

Infrastructure North Helping you stay safe, warm and in control

www.infrastructurenorth.co.uk See more at www.goldenguide.org.uk

Keep warm, stay healthy You may not realise it, but living in a cold, damp home can affect your health in a number of ways. Each winter in England and Wales, one older person dies every seven minutes because of the cold.* (*Age UK)

Living in a cold home: • Weakens your immune system, making you prone to other illnesses. • Raises blood pressure and increases the risk of heart disease and stroke. • Can lead to hypothermia.

Avoid the risks by keeping the room you spend most time in at between 18C and 21C (64F to 70F). Visit our website at www.infrastructurenorth.co.uk for information on gas, water and electricity safety and top tips on staying warm while keeping your energy costs low. Also see the Golden Guide page 51 for organisations who can advise on fuel bills, energy funding schemes and improvements.

2017

North East daily living guide for over 50s

HOME SECURITY Emergency calls 999 For any situation which has become dangerous or where a crime has just been, or is about to be, committed. Northumbria Police 101 www.northumbria.police.uk Use this number for all nonemergency concerns, enquiries and information.

SCAMS Put the phone down on anyone offering insurance, PPI rebates or council tax regradings and never give your bank or credit card details over the phone. Never discuss anything private—just ring off, you’re not being rude it’s a scam. Don’t respond to letters or calls offering prizes, holidays or investments. If you are asked to phone a number to claim a prize— don’t ring, it’s usually a premium rate number and the prize is worthless.

Their Crime Prevention team advise on making your home secure through locks, lights, alarms and sensible precautions.

See page 98 Consumer Advice and page 87 Personal alarm systems.

BOGUS CALLERS

0800 032 7777

Never allow unexpected callers into your home, ask them to call another time and have someone with you. Don’t respond to doorstep offers of building work, hardware products or fish. It’s likely the price will be much too high, or there will be a problem later. Instead always check local prices and buy from reputable firms.

www.twfire.gov.uk Free smoke alarms, home safety checks and advice from the Prevention and Education team at your local fire station. Includes advice on specialist alarms for hearingimpaired residents. Ring to make an appointment.

Tyne & Wear Fire & Rescue Service 999, emergencies

See more at www.goldenguide.org.uk

Home & Community

ANTI-SOCIAL BEHAVIOUR & HATE CRIME

North Tyneside Council

Northumbria Police

0191 643 2777

101

07950 081 316 SMS text message

www.northumbria.police.uk Residents are encouraged to report any kind of anti social behaviour or hate crime. There are Safe Reporting Centres for disability hate crime in community venues listed online.

0191 200 6800 out of hours

In Newcastle you can also ring Arch, a specialist line for reporting these incidents on 0800 032 3288. But you should still ring 999 when there is immediate danger or you witness a crime taking place. See also page 87 Personal Alarm Systems.

DOMESTIC VIOLENCE & ABUSE If you think someone who is vulnerable is at risk of abuse or neglect please call the appropriate number below. If there is immediate danger, contact the police.

Gateway Team

asccontact.centre@northtyneside. gov.uk www.northtyneside.gov.uk/mycare National 24 Hour Domestic Violence helpline 0808 2000 247 freephone www.nationaldomesticviolence helpline.org.uk Action on Elder Abuse Helpline 0808 808 8141 freephone www.elderabuse.org.uk Elder abuse can occur at home, or in a care home or hospital and may be physical, psychological, sexual or financial. Both men and women are at risk. Ring for information, support and signposting help for victims, or others with concerns, whether the abuse is happening now or some time ago.

Newcastle City Council Community Health & Social Care Direct 0191 278 8377 0796 8474891 mobile 0191 278 7878 out of hours scd@newcastle.gov.uk www.newcastle.gov.uk/health-andsocial-care

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Listening Post, Brunswick Methodist Church, Brunswick Place Newcastle NE1 7BJ 0191 232 1692 (option1) www.brunswickmethodist.org.uk The Listening Post is a free, confidential listening service for anyone feeling alone and stressed. Trained, experienced volunteers run the drop-in service Mon—Sat 12.00pm—3.00pm.

Rape Crisis Tyneside & Northumberland 0800 035 2794, evening helpline 0191 222 0272 all other

Men’s Advice Line 0808 801 0327 freephone www.mensadviceline.org.uk Confidential helpline for male victims of domestic abuse. Listening service, emotional support and practical advice on reducing the risk and keeping safe. Signposting to other services as appropriate.

support and referrals www.rctn.org.uk Supports women and young women (13+) who have experienced rape, sexual violence and childhood sexual abuse. Free individual counselling or practical and emotional support in outreach venues across Tyneside. Also group sessions, email support and free telephone support (Tues, Wed and Thurs 6.00pm – 8.30pm, Fri 11.00am— 2.30pm).

See more at www.goldenguide.org.uk

Home & Community

REVOC project Northumbria 01665 600930, Stephanie Golder

Relate Northumberland and Tyneside, Mea House, Ellison

www.tynesidemind.org.uk Specialist support for adults who are victims of crime and who have poor mental health. Includes Newcastle and North Tyneside.

Place, Newcastle, NE1 8XS

Victims First Northumbria

0191 232 9109

0800 011 3116

07860 033132 text

www.victimsfirstnorthumbria.org.uk If you have been a victim of crime this free and independent service offers practical and emotional support to help you recover from your experience.

enquiries@relate-nt.org.uk www.relate-nt.org.uk Confidential and nonjudgemental relationship and family counselling to help with any relationship issue. Face to face, telephone, email or online counselling is offered by trained specialists. Visit with a partner or on your own.

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03 HEALTH & WELLBEING In this section, we list key health providers as well as a range of support groups and organisations offering advice and help. We can’t fit everything in, but if you belong to a group you think we should include, please let us know.

NHS 111

HOSPITALS

www.nhs.uk/111 Ring 111 if you need medical help urgently, but it’s not a life-threatening situation. Your symptoms will be assessed and you may be given an appointment for your nearest Health centre. If it’s a serious emergency you should call 999.

Northumbria Healthcare NHS

• North Tyneside General Hospital • Northumbria Specialist

Ring NHS 111 for out of hours advice and help 24 hours a day, any day.

Emergency Care Hospital

• Sir GB Hunter Memorial Hospital

OUT OF HOURS

Foundation Trust 0344 811 8111 www.northumbria.nhs.uk

0191 220 5968

Newcastle Hospitals NHS Foundation Trust www.newcastle-hospitals.org.uk 0191 233 6161 18001 0191 233 6161 textphone • Royal Victoria Infirmary • Freeman Hospital • Dental Hospital • Campus for Ageing and Vitality

See more at www.goldenguide.org.uk

Health & Wellbeing

Northumberland, Tyne & Wear NHS

Healthworks Newcastle

Foundation Trust

0191 272 4244

0191 246 6800

HEALTH INFORMATION

www.healthworksnewcastle.org.uk One to one advice, support and information to help you plan and implement healthy lifestyle choices, including diet, keeping fit, smoking, alcohol consumption etc. Also Staying Steady falls prevention class. Part of the new Ways to Wellness social prescribing scheme.

NHS Choices

See page 78 Social Prescribing.

www.ntw.nhs.uk • Northgate Hospital, • St. George’s Park • St Nicholas Hospital • Walkergate Park • Centre for Health of the Elderly

www.nhs.uk Detailed health and social care information includes lists of local hospitals, doctors, dentists, opticians, pharmacists. There is also an NHS e-referral service to book some specialist hospital appointments online. If you have no access to the internet, ring NHS 111 for information. Healthwatch Newcastle, Healthwatch North Tyneside Each Healthwatch can give independent information on where to find health and social care services in its catchment area. See contact details on page 59.

SIGN North Tyneside www.mycare.northtyneside.gov.uk If you need practical help or emotional support and guidance this network of information providers can put you in touch with the right organisations. They link to local health and social care services, as well as those provided by North Tyneside Council. The Golden Guide is proud to be an associate member of the SIGN network too. InformationNOW www.informationnow.org.uk Visit Newcastle’s easy to use website for older people, where you can find events and activities, local services and a wide range of information on health, care, housing, leisure and lots more. See also ad on page 35.

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DENTAL CARE

PODIATRY

For dentists taking on NHS patients, or for emergencies if you have no dentist, please call NHS 111.

Good foot care helps keep you steady on your feet to prevent falls. The service deal with toenails, skin problems, foot pain, or help if you have diabetes, arthritis or medication concerns. Your GP can refer you or else advise on making an appointment.

See also pages 62-63 for help with dental and other health costs.

PHARMACY Many pharmacies now give healthy lifestyle advice and support with self care. They advise on minor ailments, can review your medicines and explain side effects. If you receive free prescriptions they may be able to treat you without having to see the doctor first. They often offer cholesterol, blood pressure and glucose tests, flu jabs, help with weight management, smoking and many other conditions. Look out for Healthy Living pharmacies whose staff are trained to offer extra help on keeping healthy and signpost you to other services as appropriate.

DEALING WITH CONCERNS If things go wrong speak directly to the people providing your service, which is often the best way to resolve problems. If you need help to do this ask a family member or friend or see below for more assistance. Complaints and Customer Relations, Adult Social Care, Civic Centre, Newcastle, NE1 8PA 0191 211 6340 adultservices.customer@newcastle. gov.uk www.newcastle.gov.uk

See more at www.goldenguide.org.uk

Health & Wellbeing

Customer Liaison Office, Quadrant,

HEALTHWATCH

The Silverlink North, Cobalt Business

They act as local consumer champions for health and social care. Get in touch to tell them your experience of local services and help them influence change.

Park, North Tyneside, NE27 0BY 0191 643 2280 customerliaisonoffice@northtyneside. gov.uk www.northtyneside.gov.uk North of Tyne PALS Service (Patient Advice and Liaison) 0800 032 02 02 northoftynepals@nhct.nhs.uk FREEPOST PALS postal queries Confidential support for patients, their families and carers. General information, advice and problemsolving about NHS care, includes hospitals, GPs, Dentists, Optometrists, Pharmacists and the Ambulance service.

Healthwatch Newcastle, Broadacre House, Market Street, Newcastle, NE1 6HQ 0191 338 5720 0808 178 9282 freephone www.healthwatchnewcastle.org.uk Healthwatch North Tyneside, Parkside House, Elton Street East, Wallsend, NE28 8QU 0191 263 5321 www.healthwatchnorthtyneside.co.uk

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See more at www.goldenguide.org.uk

Health & Wellbeing

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North East daily living guide for over 50s

ADVOCACY

Independent Advocacy Centre North

Advocacy Centre North, Newcastle

East, 62 Howard Street, North Shields

CVS, Higham House, Higham Place,

NE 30 1AF

Newcastle, NE1 8AF

0191 259 6662

0191 235 7013

info@iane.org.uk

advocacy@cvsnewcastle.org.uk

www.iane.org.uk Case advocacy for anyone with a disability or mental health problem in North Tyneside, includes Care Act advocacy for help with care planning. Self advocacy groups to help people speak for themselves. BME and Mental Health clinics, also Dementia FRIENDS CafĂŠ in the dementia ward at North Tyneside hospital.

www.advocacycentrenorth.org.uk Independent advocacy for vulnerable adults, including those with mental health needs or disabilities in Newcastle and Gateshead. Helps you represent yourself to find out about your rights, make decisions and obtain services you need. Refer yourself or be referred by a friend, family member or professional.

HELP WITH HEALTH COSTS

Age UK North Tyneside, Bradbury

0300 330 1343

Centre, 13 Saville Street West, North

www.nhsbsa.nhs.uk/askus Most NHS treatment is free for over 60s, including prescriptions and sight tests. Where there are costs, e.g. for glasses, dental treatment and travel to and from hospital, you may apply for assistance if you are on a low income or in receipt of certain benefits.

Shields, NE29 6QP 0191 280 8484 www.ageuk.org.uk/northtyneside Advisers here can help with early stage cases, writing letters or speaking on your behalf. But they cannot accompany you to meetings or tribunals. Problems with benefits, NHS or social care are commonly dealt with. Ring to make a face to face or telephone appointment. See also pages 94-96 More Money Advice.

See more at www.goldenguide.org.uk

Health & Wellbeing

Prescription Prepayment Cards (PPC)

ALCOHOL OR DRUGS PROBLEMS

0300 330 1341

Drinkline

www.nhsbsa.nhs.uk/ppc If you have to pay for more than three prescriptions within three months, or more than twelve within twelve months, it may be cheaper to buy a PPC. This way you pay a certain amount in advance and are then covered for unlimited prescriptions for either three or twelve months.

0300 123 1110

STOPPING SMOKING Most pharmacists and many GP practices have someone trained to help you quit. The Stop Smoking services can give advice and signpost you to a free session in community venues or pharmacies.

www.alcoholconcern.org.uk Lifeline 0191 261 5610 www.lifeline.org.uk Ring to refer yourself if you live in Newcastle and want help with drugs or alcohol problems. North Tyneside Recovery Partnership 0191 240 8122 www.ntw.nhs.uk You can refer yourself if you live in North Tyneside. PROPS North East

â&#x20AC;˘ Stop Smoking Service Newcastle,

0191 226 3440 Helpline

www.newcastleprops.org.uk One to one support, counselling and confidential helpline for families and carers across Newcastle and North Tyneside.

0191 269 1103

â&#x20AC;˘ Stop Smoking Service North

Tyneside, 0191 643 7171

NHS Smokefree Helpline 0300 123 1044 www.smokefree.nhs.uk Information, specialist advisers and free Quit Kits.

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North East daily living guide for over 50s

MENTAL HEALTH A good first point of contact for a mental health concern (e.g. depression, memory problems, anxiety) is your GP or other health professional. If appropriate you will be referred to your local Community Mental Health team who may be able to visit you at home. Counselling or talking treatments are helpful and could be all that’s needed.

Alzheimer’s Society, The Beacon, Westgate Road, Newcastle, NE4 9PQ 0300 222 1122 national dementia helpline 0191 298 3989 www.alzheimers.org.uk Advice and support for people with dementia, their families and carers. One to one support, also peer groups, carer groups, socialising and activities e.g. Singing for the Brain®, Games for the Brain and lively Dementia Café second Tues of the month at Tesco, Kingston Park, 2.00pm—4.00pm. See also pages 7, 20, and 69.

Age UK North Tyneside, Specialist Dementia Service, Bradbury Centre,

Cameo, Baptist Church, Milfield

13 Saville Street West, North Shields,

Avenue, Wallsend, NE28 9JF

NE29 6QP

07712 275833

0191 280 8484

www.cameonorthtyneside.org.uk Free professional counselling, also workshops and support groups e.g. Anxiety, grief and loss etc. Ring for

www.ageuk.org.uk/northtyneside Support for people with dementia, family members and carers including social activities, Memory Cafés, and peer support. Dementia team and specialist Admiral nurses provide practical and psychological support too.

details.

See also page 57 Sign North Tyneside.

strokeinfo@nhct.nhs.uk Information and advice on stroke, local services and support available. Stroke North, Howdon Community Centre, Denbigh Avenue, Wallsend, NE28 0DS. 0191 237 7453, June Milsom Second and fourth Thurs of the month 1.00pm—3.00pm. Activities, speakers, exercise, and outings. Transport help where possible.

Ways to Wellness, Social Prescribing Service 0191 208 6555 www.waystowellness.org.uk For patients aged 40-74 with certain long term conditions in west Newcastle. Personal support with medical, social or financial concerns to help you manage the condition. Ask your GP practice about a referral or ring to see if you are eligible.

See more at www.goldenguide.org.uk

YOUR home or Care Home? You do have a choice... We are Europe’s largest live-in care provider. Our expert care workers live in your home with you, 24-7 as a companion, a carer and a friend. Get the care you need, want and deserve, in the comfort of your own home. We offer a genuine alternative to residential care homes. Our mission is to give elderly and vulnerable people the opportunity to remain safely in their own homes by providing 24 hour, live-in care. Each carer is matched to you based on personality, hobbies and interests as well as overall care needs. This means there’s some common ground from day one and genuine friendships blossom. Maybe you’re cared for by a family member who just needs a break, or you need help getting back on your feet after a hospital stay. Perhaps you simply require a companion to help with day-to-day tasks such as cooking, cleaning and shopping. Our packages cover all this and range

from short term solutions through to ongoing support. We also offer complex care packages for those with more advanced care needs such as Dementia, stroke, Parkinson’s and palliative end-of-life care. Because our care packages are tailored to meet your individual needs, we ensure you retain as much independence and dignity as possible. The standard of care and attention to detail making sure Mum was well cared for and had all she needed was excellent. They took time to get to know Mum, listen to her stories, look at photos with her, learn her likes and dislikes and show an interest in Mum’s life experiences. Joanne L. - August 2016

Your one-to-one live-in companion/care package starts from just £695pw If you would like an informal chat or you would like to know more please get in touch with Andria on 07392 118 050 or 0191 313 0008 or visit our website www.promedica24.co.uk/newcastle

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North East daily living guide for over 50s

04 FINDING OUT ABOUT CARE There are many organisations offering support to ill and disabled people and their carers. See the contacts listed here to find advice on types of care and choosing care, practical help at home and information on money concerns.

SUPPORT FOR CARERS Newcastle Carers, 135-139 Shields Road, Newcastle, NE6 1DN 0191 275 5060 Carers Information Line 07874 100043 SMS www.newcastlecarers.org.uk Support for unpaid adult carers includes drop-in advice sessions, friendly Carer Cafés to socialise and for support, complementary therapies, counselling and Listening Link—a popular telephone support service. Also Carers Wellbeing Fund small grant for carers.

North Tyneside Carers’ Centre, 3rd Floor, YMCA building, Church Way, North Shields, NE29 0AB 0191 643 2298 www.northtynesidecarers.org.uk Support for any adult or young person looking after someone with a disability, illness, mental health or substance misuse problem. Information, advice and advocacy as well as training to build confidence and skills. Also sociable and therapeutic activities and outings to give you a break from caring. See also ad on page 83.

See more at www.goldenguide.org.uk

Finding Out About Care

Emergency Carers’ Card,

CARERS’ HELPLINES

British Red Cross

Carer’s Allowance Unit

0191 273 7961

0345 608 4321

www.redcross.org.uk Free emergency support to a person whose carer suddenly becomes unable to offer care in the usual way, either through illness, accident etc while away from home. Service gives 7 day, 24 hour rapid response and offers extra support for carers to make an emergency contact plan. Ring for more details and to sign up to the scheme.

0345 604 5312 textphone

Grandparents Plus 0300 123 7015 0191 257 2504 Relative Experience

www.gov.uk/carers-allowance Eligibility details and how to claim Carer’s Allowance and Carer’s Credit. Apply online or by post. Carers Direct Helpline 0300 123 1053 www.nhs.uk/carersdirect Confidential advice for carers including assessments, benefits, personal budgets, how to complain etc. Not counselling or advocacy but they can signpost you to further local help.

project www.grandparentsplus.org.uk/

Carers UK,

advice Advice for kinship carers on noncontact, legal orders, benefits and allowances and childcare etc. Also confidence training and local support groups in Newcastle, Wallsend, Northumberland and around the region.

0808 808 7777 Advice Line www.carersuk.org Website has Up Front tool for carers to find practical financial information, also forum for carers to connect with each other.

www.alabasterpublishing.co.uk

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STAYING AT HOME WITH HELP ADULT SOCIAL CARE SERVICE If you have a health condition or disability the right kind of support and suitable modifications at home can make all the difference to your wellbeing. Contact Adult Social Care whether you expect to be eligible for help or not, as they can advise about organisations that might be able to help, and things you can do to prevent your needs from increasing, or make them easier to manage.

Newcastle City Council, Community Health & Social Care Direct 0191 278 8377 0796 847 4891 mobile 0191 278 7878 out of hours scd@newcastle.gov.uk www.newcastle.gov.uk/health-andsocial-care www.mycarenewcastle.org.uk North Tyneside Council, Adult Social Care Gateway Team 0191 643 2777 07950 081 316 SMS 0191 200 6800 out of hours https://mycare.northtyneside.gov.uk/ See also page 45 Home Adaptations.

Their services include short-term support if you need help to live independently after a health crisis or accident, (sometimes called Reablement), and also longer-term support for those who need it. There are charges for long-term support, and you may have to pay part or all of the cost depending on your income and savings. If you have complex needs, with a primary need for healthcare, you may be eligible to have all of your support funded by the NHS.

See more at www.goldenguide.org.uk

Finding Out About Care IF SOMEONE DEPENDS ON YOU, YOU CAN DEPEND ON US

Are you a carer? Becoming a carer can happen at any time and can be ongoing, or temporary. You might not think of yourself as a carer because you feel that you are doing what any person in ‘your shoes’ would do. You might also think that, unless you are claiming Carer’s Allowance you should not describe yourself as a carer. In fact, we define a carer as someone who provides unpaid practical and emotional support to a family member, partner, friend or neighbour who, through illness, disability, substance misuse or mental health issues, would be unable to manage without that person.

What services do we offer?

How can we help?

• •

At North Tyneside Carers’ Centre we understand the demands of providing care and the impact caring can have on your health and wellbeing. Our professional, trained team are there to help you by providing information, advice and guidance, tailored to meet your individual needs. We can provide support over the telephone, by email, face to face or in a group setting.

• • • • • • •

UNDERSTANDING YOUR RIGHTS SUPPORT THROUGH THE CARERS’ ASESSMENT PROCESS ONE TO ONE SUPPORT PEER SUPPORT GROUPS ADVOCACY SPECIALIST MENTAL HEALTH SUPPORT TRAINING SESSIONS COUNSELLING EVENTS AND ACTIVITIES

Situated within the YMCA, in, North Shields, we are five minutes from the town centre, bus and Metro links. We also offer support in outreach locations across North Tyneside.

call us on 0191 643 2298 or email enquiries@ntcarers.co.uk www.northtynesidecarers.org.uk /NTCarersCentre

@ntCarers

North Tyneside Carers’ Centre, 3rd Floor, YMCA Building, Church Way, North Shields, NE29 0AB Registered Charity No. 1051472

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North East daily living guide for over 50s

MORE HELP WITH INDEPENDENT LIVING Age UK Newcastle 0191 232 6488 www.ageuk.org.uk/newcastle Information and advice on housing options and social care. Age UK North Tyneside, Everyday Living service 0191 280 8484 www.ageuk.org.uk/northtyneside Cooking, cleaning, washing, ironing and gardening for clients, a paid for service. Independent Living Support at Home, British Red Cross 0191 273 7961 www.redcross.org.uk Support for up to 6-8 weeks to settle back home after a stay in hospital. Ring for details and to self-refer.

Care & Connect, Customer First Centre, 16 The Forum, Wallsend, NE28 8JR 0191 643 7474 Care&connect@northtyneside.gov.uk www.northtyneside.gov.uk Advice, information and support to stay independent at home, with telephone or face-to-face help to access support and services in the community. NB Care & Connect will post out a Golden Guide copy to North Tyneside residents who cannot collect their own. Ring to request one. Care Quality Commission 03000 61 61 61 www.cqc.org.uk The CQC regulates health and social care services and awards quality ratings. The website lists care homes, GPs, hospitals, dentists etc with inspection results, information about their services and their quality. They are not a complaints service, but if you have a concern about someoneâ&#x20AC;&#x2122;s welfare they will signpost you on and also pass details to the inspector.

See more at www.goldenguide.org.uk

Finding Out About Care

Caring Hands Charity, 34 Wretham Place, Shieldfield, Newcastle NE2 1XU 0191 261 5234 www.caringhandscharity.org.uk Services to help people remain independent are for disabled and older people, either across Newcastle city or in certain parts of the East End (ring for details). They include laundry collection, handyman, lunch club, aromatherapy and befriending as well as counselling and benefits advice. Most are free, some have a small charge. First Stop Advice 0800 377 7070 freephone www.firststopcareadvice.org.uk Advice for older people on all care issues, including funding and making choices e.g. housing, types of care, relevant legal and financial issues, home adaptations etc. Also a directory of services for those opting to stay at home.

Shelter North East 0344 515 1601 Specialist telephone and face to face housing advice and they have a housing solicitor too. They advise on homelessness, evictions, repossession, rent arrears etc. The National Careline 0800 069 9784 www.thenationalcareline.org Wide-ranging, straightforward information on choosing care services as well as staying safe at home. Also signposting for elder abuse, especially financial abuse. See also page 53 Domestic Abuse.

Shelter Housing Advice Helpline 0808 800 4444 www.shelter.org.uk National helpline weekdays 8.00amâ&#x20AC;&#x201D;8.00pm, weekends 8.00amâ&#x20AC;&#x201D;5.00pm all year.

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EQUIPMENT FOR INDEPENDENT LIVING Many simple aids are available from high street chemists or shops. In some cases Adult Social Care or health staff may be able to arrange equipment to make sure you are safe moving around your house or to help you move safely home from hospital. See also page 46 Disabled Facilities Grant. Disability North 0191 284 0480 www.disabilitynorth.org.uk Advice on independent living includes housing, holidays, mobility aids and equipment. Also advice on benefit claims and appeals, rights to services etc. Ring before a visit, or to make an appointment with an independent living therapist or benefits adviser.

Newcastle City Loan Equipment Service (NCLES) 0191 282 3484 www.newcastle-hospitals.org.uk They install, maintain and repair aids and specialist equipment for you at home. For an assessment to see if you are eligible contact Adult Social Care or a health professional. Red Cross Equipment Loan 0191 273 7961 www.redcross.org.uk Loans of wheelchairs and commodes from depots in Newcastle and Hexham. See also page 84, Red Cross support at home. Select & Direct Service, North Tyneside Council 0191 643 2777 (option 3) www.northtyneside.gov.uk Service provides simple equipment following a short telephone assessment of your needs. They will also fit it for you if necessary.

Disabled Living Foundation 0300 999 0004 www.dlf.org.uk www.livingmadeeasy.org.uk Advice and directory of specialist suppliers.

See more at www.goldenguide.org.uk

Finding Out About Care

PERSONAL ALARM SYSTEMS

Bernicia Community Alarm Service

If you live alone or are concerned about home safety, falls or accidents, you can be connected to a community alarm service so there is always someone you can call for help. Tenants in older peopleâ&#x20AC;&#x2122;s housing may find the service is offered automatically, but it is easily installed for residents in all kinds of housing.

0344 800 3800

TELECARE

0191 277 3978

Telecare extends the basic alarm system by adding various sensors. There are detectors for falls, floods, gas leaks, bed occupancy etc. The Council runs its own Telecare system, there is usually a charge for this. There are also a number of other providers. Contact Adult Social Care or ring one

www.bernicia.com DJS Telecare 01670 618619 www.djstelecare.co.uk See also ad on page 89.

MEALS Meals at Home, Newcastle Council www.newcastle.gov.uk Service for Newcastle residents to have freshly cooked meals delivered at home. Order regularly or for short periods to cover illness, return from hospital or if your carer is away etc. Community Meals,

of the following:

North Tyneside Council

Care Call, North Tyneside

https://mycare.northtyneside.gov.uk If you are unable to use a cooker or microwave you may be able to have meals delivered to you at home. Ring to see if you are eligible.

0191 200 6800 https://mycare.northtyneside.gov.uk Service throughout the borough of North Tyneside.

0191 643 2777 (option 3)

See also page 11 lunch clubs. Ostara 0191 277 7470 www.ostara.org.uk Covers Newcastle and some of Ponteland. Part of Your Homes Newcastle.

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North East daily living guide for over 50s

RETIREMENT OR SHELTERED HOUSING

RESIDENTIAL & NURSING CARE

There are bungalows, bedsits and flats to rent from the local authority and housing providers. Usually with alarm system, often with warden support and communal facilities e.g.

Care homes provide care, accommodation and board for people who need a high level of support. They are required by law to be registered with the Care Quality Commission (CQC).

laundry, lounge, garden. • North Tyneside Housing Line,

0345 2000 102

www.northtyneside.gov.uk • Your Homes Newcastle Sheltered

Housing Service,

0191 278 8585

www.yhn.org.uk

Care Services Directory www.newcastle.gov.uk

Tyne & Wear Homes www.tyneandwearhomes.org.uk Newcastle, North and South Tyneside and Gateshead councils have joined together to make it easier to search and apply for housing across all their areas. Register with them to see what will suit your needs.

If you need this level of care you may get financial support from Adult Social Care if you cannot afford the fees. See their range of care providers online.

Older Persons’ Care Home Directory www.northtyneside.gov.uk Useful websites www.which.co.uk/elderly-care www.nhs.uk www.ukhca.co.uk/ choosingcareadvice.aspx

See more at www.goldenguide.org.uk

Finding Out About Care

Independent LIvIng wIth peace of mInd At DJS Telecare we understand the importance of feeling safe and secure at home. Our personcentred approach offers flexible solutions using intelligent Telecare alarm devices to suit your situation. Our stylish, high quality equipment blends into your home environment, and if you make an alarm call you can choose who answers it. Simple! Includes smoke, heat, co2 and fall detectors.

tel: 01670 618 619 or email: info@djstelecare.co.uk for a free, no obligation demonstration for yourself and your family.

www.djstelecare.co.uk

Helpline

0808 800 4050 •

Arthritis Care is the UK’s largest organisation working with and for all people with arthritis, offering local support to people with arthritis. Whether you’ve been recently diagnosed with arthritis, have been living with it for some while or think you may have the early signs, we’re here for you. We provide information, and practical support to help you stay active, independent and connected.

• •

Find out how our local services can help you. These include Information Points where you can find out more about your condition as well as one to one support and peer support groups. Call our free, confidential Helpline on 0808 800 4050 for information and support. Join a local Arthritis Care branch or group and stay connected

Visit our website to find out more arthritiscare.org.uk email your local Project Coordinator anniec@arthritiscare.org.uk or call 07773 032012

Turn “I can’t” into “I can!” 89

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North East daily living guide for over 50s

05 MONEY MATTERS If you are close to retiring or have already retired, you will be keeping an eye on your financial position. Careful planning and the right advice will help you achieve the best income you can. Use our suggestions here to find contacts for specialist advice and information.

HELP WITH PENSIONS State Pension age is currently 65 for men and for women it is increasing gradually to 65 up to November 2018. In April 2016 the Single Tier State Pension system came into effect. The Additional State Pension has been removed, but the flat rate is higher. It only applies to those who reached state pension age on or after 6 April 2016. For people older than this the system of basic flat-rate pension plus Additional State Pension remains.

What you get depends on the number of years of National Insurance contributions you have paid. You may be eligible to buy missing years to boost the total. Or you may qualify for NI credits if you were unable to pay contributions e.g. whilst raising a family or as a carer. Even if you have other entitlements, or an occupational or personal pension you may still qualify for Pension Credit to top up the total. For an estimate of what you are entitled to contact:

See more at www.goldenguide.org.uk

Money Matters

Future Pension Centre

New Pension Claims

0345 3000 168

0800 731 7898

0345 3000 169 textphone

0800 731 7339 textphone

www.gov.uk/check-state-pension Ring to request a Pension Statement. This is an estimate of your pension total based on National Insurance contributions. Donâ&#x20AC;&#x2122;t leave it lateâ&#x20AC;&#x201D;you can ring years ahead to give you time to plan your finances, buy in missing contributions or sort out any queries in advance.

www.gov.uk/state-pension/how-to-cl

See also page 39 Working after Retirement.

0345 60 60 285 textphone

HMRC National Insurance 0300 200 3500 0300 200 3519 textphone www.hmrc.gov.uk/ni

PENSION CLAIMS The Pension Service contact you within four months of you reaching State Pension Age and then you must make a claim. You can defer your pension to get a higher weekly amount.

aim Ring to make a claim and your application can be completed over the phone. You can also claim online, or by post. The Pension Service 0345 60 60 265 www.gov.uk/state-pension www.gov.uk/new-state-pension For all general enquiries about State Pension, eligibility, change of circumstances etc. They can organise home visits from the local team in certain circumstances. Pension Credit Application Line 0800 99 1234 0800 169 0133 textphone www.gov.uk/pension-credit For queries about entitlement, applications or change of circumstances.

2017

North East daily living guide for over 50s

Pensionwise

Post Office Card Account

0800 138 3944 telephone

0345 722 3344

appointments

0345 722 3355 typetalk

0191 270 4485 face to face

www.postoffice.co.uk/post-office-

appointments

card-account A simple account for receipt of pensions, benefits or tax credits only. You use a plastic card and pin number to withdraw cash at any branch. If someone else collects your money for you, you can ask for a second card.

www.pensionwise.gov.uk Free service offers impartial guidance for over 50s who have private pensions. They explain the options, associated pros and cons, tax implications, and scams. Not financial advisors. The Pensions Advisory Service (TPAS) 0300 123 1047 www.pensionsadvisoryservice.org.uk Independent service gives information on all aspects of pensions, whether state, occupational or private. They can help with disputes about private pensions, but do not give financial advice. Pension Tracing Service 0345 600 2537 0345 3000 169 textphone www.gov.uk/find-pension-contactdetails They help trace schemes you may have paid into and lost touch with.

See more at www.goldenguide.org.uk

Rt Hon Nick Brown MP

Money Matters

Newcastle upon Tyne East Constituency Member of Parliament for East Newcastle, covering: Byker, Heaton, Jesmond, Ouseburn, Walker and Walkergate Available to assist and advise constituents on matters relating to Government Departments (including tax, benefits, pensions, immigration, health) or the Local Authority (housing, local area issues) and matters of Government policy.

Please Contact: 1 Mosley Street, Newcastle upon Tyne, NE1 1YE

85 Tel: 0191 261 1408 Email: nickbrownmp@parliament.uk

2017

North East daily living guide for over 50s

WELFARE BENEFIT INFORMATION www.gov.uk/financial-help-disabled Disability Benefits www.gov.uk/disability-benefits-

Jobcentre Plus Benefit Enquiries 0345 608 8545 0345 608 8551 textphone www.gov.uk/benefits-calculators See also page 39 on Working after Retirement.

helpline

MORE MONEY ADVICE

• Disability Living Allowance (DLA)

0345 712 3456 if born after 1948

0345 722 4433 textphone

Next Generation Text (NGT)

Age UK Local Age UK teams offer advice on welfare benefits, pensions and other financial matters.

service, extra help if you can’t

hear or speak on the phone.

See page 6 for contact details.

Dial 18001 then 0345 600 6055

• Attendance Allowance, also DLA

Caring Hands Charity 0191 261 5234

queries if born before 1948

www.caringhandscharity.org.uk

0345 605 6055

See main entry on page 85.

0345 604 5312 textphone

NGT service, dial 18001

Citizens Advice

then 0345 600 6055

03454 04 05 06 Consumer helpline

• PIP (Personal Independence Payment)

0345 850 3322

0345 601 6677 textphone

NGT service, dial 18001

then 0345 850 3322

www.citizensadvice.org.uk Advice on debt, benefits, tax, housing, fuel, consumer and other issues. Branches open for limited hours and may offer appointments, drop-in sessions and a telephone or written service, although they all differ.

• PIP New Claims

0800 917 2222

Citizens Advice,

0800 917 7777 textphone

Tyne Advice Line

See page 81 Carer’s Allowance.

0344 245 1288

See more at www.goldenguide.org.uk

Money Matters

Citizens Advice Newcastle,

Search, Adelaide Terrace, Benwell

4th Floor, City Library, Charles

Newcastle, 9E4 9JN

Avison Building, 33 New Bridge

0191 273 7443

Street West, Newcastle, NE1 8AX.

www.searchnewcastle.org.uk Benefits advice for people over pension age and their carers living in the west of Newcastle. Drop in Mon—Fri 10.00am—1.00pm no appointments needed. Appointments for home visits may be available.

www.citizensadvice-newcastle.org.uk Citizens Advice North Tyneside www.ntcab.org.uk There are two main drop in offices: • Camden House, Camden Street, North Shields, NE29 0AT • Luke’s Church House, Hugh Street, Wallsend, NE28 6RL Outreach sessions in various venues listed on the website or ring 0191 270 4495. Grandparents Plus

CISWO (Coal Industry Social Welfare Organisation) 01977 703384 www.ciswo.org.uk Help and advice on benefits, pensions and in some cases financial support if you are eligible.

0300 123 7015

Turn2Us

0191 257 2504 Relative Experience

0808 802 2000

project

www.turn2us.org.uk Helps people in financial difficulty access grants, benefits or other financial support.

www.grandparentsplus.org.uk/ advice Advice on non-contact, legal orders, benefits and allowances for kinship carers. See page 82 for main entry. Money Advice Service 0800 138 7777 freephone www.moneyadviceservice.org.uk Free, unbiased advice on retirement plans and budgeting.

Royal British Legion 0808 802 8080 www.britishlegion.org.uk Financial and welfare help for exservice members and families. Pop-in Centre for advice at 101 Grainger Street, Newcastle, NE1 5AE.

2017

North East daily living guide for over 50s

SSAFA The Armed Forces Charity 0800 731 4880 Forcesline support 0191 222 0803, Tyne & Wear branch www.ssafa.org.uk Financial, practical and emotional support for those with a forces connection. Veterans UK 0808 1914 218 0141 224 2709 regional service www.gov.uk/government/ organisations/veterans-uk Help with welfare problems, including benefits, pension claims and compensation. Society of Later Life Advisers 0333 2020 454

TAX HMRC Taxes Helpline 0300 200 3300 0300 200 3319 textphone

www.hmrc.gov.uk Advice on any tax issue. If you are eligible they may be able to visit you at home through their Needs Enhanced Support Service. HMRC National Insurance www.hmrc.gov.uk/ni 0300 200 3500 0300 200 3519 textphone www.hmrc.gov.uk/ni HMRC Probate, Inheritance Tax

www.societyoflaterlifeadvisers.co.uk Lists of accredited financial advisers specialising in later life advice e.g. equity release, care funding, pensions, tax planning etc.

& Trusts

DEBT

0345 120 3779

National Debtline 0808 808 4000 www.nationaldebtline.org

0300 123 1072 www.gov.uk/wills-probateinheritance Taxaid www.taxaid.org.uk Free tax advice for people on low incomes whose problems cannot be resolved by HMRC.

Step Change Debt Charity 0800 138 1111 www.stepchange.org

See more at www.goldenguide.org.uk

Money Matters

Tax Help for Older People

Disability Law Service

01308 488066

0207 791 9800

www.taxvol.org.uk Free professional tax advice for older people on lower incomes. Help with PAYE codes, tax returns etc.

www.dls.org.uk Free legal advice for disabled and deaf people on community care issues, benefits and disability discrimination. They have a specialist MS officer.

LEGAL AFFAIRS Age UK Legal Service (National) 0800 055 6314 0191 232 6488 Newcastle www.ageuk.org.uk Age UK Newcastle run a regular legal surgery and offer wills advice. The national service offers a free consultation. If you wish to proceed they explain the costs and carry out the work by post and telephone. Includes Wills and Power of Attorney documents. Civil Legal Advice 0345 345 4345 0345 609 6677 minicom www.gov.uk/civil-legal-advice www.gov.uk/check-legal-aid Free legal advice if you are eligible for Legal Aid. If you are not eligible they will signpost you to someone who

The Law Society 020 7320 5650 www.lawsociety.org.uk They do not provide legal advice, but can help you find a local solicitor. Ring, or use their online database. It shows quality marks for high standards of service, disabled access, languages spoken etc. Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ 0300 555 0333 18002 0300 555 1777 minicom www.legalombudsman.org.uk Independent free service for complaints against solicitors, barristers, conveyancers, claims management companies etc. They do not provide legal advice or represent you in proceedings.

can help. They cover debt, housing, family problems, education and discrimination.

2017

North East daily living guide for over 50s

Mind Legal Advice Service 0300 466 6463 www.mind.org.uk Legal information and general advice on mental health related law, covering mental health, mental capacity, community care etc. Newcastle Law Centre, MEA House, Ellison Place, Newcastle NE1 8XS 0191 230 4777 0748 134 4777 text service www.newcastlelawcentre.co.uk Free consultation on family legal issues for older people on low incomes in Newcastle, Sunderland or South Shields. Charge for consultation in other north east areas. Also free welfare benefits advice for Newcastle residents with dependent children living at home. Specialist legal advice for immigration and discrimination issues.

CONSUMER ADVICE Citizens Advice Consumer Helpline 03454 04 05 06 www.adviceguide.org.uk Impartial advice on goods and services, your rights and help with making a complaint. Covers gas and electricity, mail, faulty goods, scams, online shopping, phone and broadband etc. Or contact your local Citizens Advice Bureaux. See page 95. Disabled Living Foundation 0300 999 0004 www.dlf.org.uk www.livingmadeeasy.org.uk Useful advice on daily living aids and products. Helpline, fact sheets, supplier directory. Rica

Solicitors for the Elderly

0207 427 2460

0844 567 6173

www.rica.org.uk Consumer research for older and disabled people provides free product reports. Includes driving safely for older drivers, choosing central heating controls, cookers, bathing aids and technology products. They say donâ&#x20AC;&#x2122;t be shy to ask to try products in the shop.

www.solicitorsfortheelderly.com Lawyers specialising in older peopleâ&#x20AC;&#x2122;s issues e.g. wills, paying for care, tax planning, probate etc. Home visits, large print documents and they take time to explain all the issues. Members in Newcastle and Gateshead. See also page 62 Advocacy.

See more at www.goldenguide.org.uk

Money Matters

Telephone Preference Service 0207 291 3300 www.tpsonline.org.uk Free official service reduces unsolicited sales calls. TPS cannot stop computer generated calls, silent calls, scam calls or genuine market research—only direct selling calls. Mail Preference Service, FREEPOST 29, LON20771, London W1E 0ZT 0207 291 3300 www.mpsonline.org.uk It’s free to register by post to have your name and address removed from direct marketing lists. You can also reduce unaddressed mail—ring and ask for the Your Choice option. NB Use the exact web address as there are scam sites too. Watchdog, BBC www.bbc.co.uk/consumer Consumer advice TV programme publishes its consumer reports and information on the website. Includes finance, insurance, energy bills motoring, rogue traders, scams etc. See also page 45 Trader Register schemes.

2017

North East daily living guide for over 50s

06 INDEX OUT & ABOUT...................................................................................... 06 Community Groups Womenâ&#x20AC;&#x2122;s Groups Menâ&#x20AC;&#x2122;s Groups Community Centres Churches Lunch Clubs, Tea & Coffee Groups Arts & Crafts Cinema Writing & Media Music Theatre Sports & Leisure Centres Walking & Rambling Groups More Outdoor Activities Lifelong Learning Computer Courses & Internet for Beginners Distance Learning & Open Learning Libraries Volunteering Working after Retirement Starting a Business Transport Concessionary fares Blue Badge Parking scheme Community Transport Schemes

6 9 9 11 11 11 12 17 17 20 24 25 28 32 34 36 37 38 38 39 40 41 41 42 42

HOME & COMMUNITY........................................................................ 44 Home Maintenance Home Adaptations Disabled Facilities Grant Warmth & Energy Efficiency Home Security Bogus Callers & Scams Anti Social Behaviour & Hate Crime Domestic Violence & Abuse

100

See more at www.goldenguide.org.uk

44 45 46 46 52 52 53 53

INDEX HEALTH & WELLBEING.......................................................................... 56 NHS, Out of Hours Centres and Hospitals Health Information Dental Care Pharmacy Podiatry Dealing with Concerns Healthwatch Advocacy Help with Health Costs Stopping Smoking Alcohol or Drugs problems Mental Health Befriending & Enabling Schemes Bereavement Health Support Groups

56 57 58 58 58 58 59 62 62 63 63 64 69 72 72

FINDING OUT ABOUT CARE................................................................. 80 Support for Carers Carersâ&#x20AC;&#x2122; Helplines Staying at Home with Help More Help with Independent Living Equipment for Independent Living Personal Alarm Systems Meals Retirement or Sheltered Housing Care Homes, Nursing & Home Care Agencies

80 81 82 84 86 87 87 88 88

MONEY MATTERS................................................................................. 90 Help with Pensions Pension Claims Welfare Benefit information More Money Advice Debt Tax Legal Affairs Consumer Advice

90 91 94 94 96 96 97 98

KEY CONTACT NUMBERS................................................................... 103

101

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07 KEY CONTACT NUMBERS Local authorities: Newcastle City Council...................................................................................................0191 278 7878 North Tyneside Borough Council..............................................................................0345 2000 101 Adult Social Care services: Newcastle..................................................................................................................................0191 278 8377 North Tyneside........................................................................................................................0191 643 2777

Health : NHS 111 and Out of Hours help.......................................................................................................... 111 Northumbria Healthcare NHS Foundation Trust

.......................................... 0344

811 8111

Newcastle Hospitals NHS Foundation Trust........................................................0191 233 6161 Northumberland, Tyne & Wear NHS Foundation Trust................................0191 246 6800 PALS Service (Patient Advice & Liaison) ............................................................ 0800 032 02 02 Healthwatch Newcastle ....................................................... 0191 338 5720 or 0808 178 9282 Healthwatch North Tyneside .......................................................................................0191 263 5321 Pensions and Benefits: Jobcentre Plus........................................................................................................................0345 608 8545 Pension Service.................................................................................................................... 0345 60 60 265 Citizens Advice Newcastle............................................................................................0344 245 1288 Citizens Advice North Tyneside...................................................................................0344 245 1288 Police Northumbria Police General Enquires............................................................................................ 101

rust,

Samaritans..................................................................................................................... 116 123 freephone

103

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