Golden Guide 2018 - Newcastle by Ellen Longhorn

The

free

GOLDENguide www.goldenguide.org.uk

North East daily living guide for over 50s

NEWCASTLE AND NORTH TYNESIDE 2018

LOOK INSIDE

FOR TIPS ON MONEY, HEALTH, CARE, LEISURE AND YOUR HOME

FIND

A wealth of practical information, local contacts and how to get help from the experts.

EXTRA!

More on HEALTH SUPPORT, MENTAL HEALTH, and SOCIAL GROUPS

r e v o c s i D

SILVER SURFBOARDING

and other outdoors adventures! In association with North Tyneside Clinical Commissioning Group, TyneHealth and Infrastructure North

Do you ever experience feelings of loneliness?

Is your only form of contact doing the shopping? Maybe you speak to a neighbour now and then, but you rarely see anyone else. Does this sound like you? Call us to find out about receiving a free friendship telephone call or regular visit for a chat.

Call 0800 319 6789 and quote â&#x20AC;&#x2DC;Local 17â&#x20AC;&#x2122; Registered charity number 210729 (England & Wales) SC047184 (Scotland)See more at www.goldenguide.org.uk

2018

The

GOLDENguide North East daily living guide for over 50s

www.goldenguide.org.uk Hello and welcome to the latest Golden Guide for Newcastle and North Tyneside. It’s been a busy year seeking out contacts, networks and services to keep us all in touch and enjoying life. The word is out that it’s healthy— and lots of fun to get involved!

These days we often hear about the benefits of activity and socialising for our general health and wellbeing, so we are delighted to include more information on activities—especially outdoors— than ever before. Look out for walks, cycling, kayaking and even surfboarding for over 50s! There are wonderful ways to get close to nature too—volunteer for conservation work, take up gardening, join a bird, bat or badger watch, or go dolphin spotting off the coast. Health support is always an important theme in the guide. This year you will find information on the new Care Navigator service in GP practices, notes on how to reduce the risk of falls, befriending services and many more local support groups for various health conditions. Thanks for contributions here from our partners North Tyneside CCG and TyneHealth. Lastly, please remember to take in our sponsors’ ad pages too. They are always relevant and give more detail on their services than we have space for. They will be pleased to answer any queries you have, or signpost you to a suitable contact to help you out. If you have feedback or comments, please get in touch at the address overleaf or through the website at www.goldenguide.org.uk Heather Alabaster Editor

Partners & Sponsors Major Partners

See also ad on page 33.

days sometimes available. Longsands Surf School, Longsands

07503 028897 Barry Henderson www.longsandsurf.com Friendly and encouraging lessons for complete beginners with equipment supplied. Instructors are qualified lifeguards and surf coaches. Popular Silver Surfersâ&#x20AC;&#x2122; club for over 50s who enjoy the beach, the waves and socialising afterwards! Ring for details.

Newcastle & Tyneside Orienteers (NATO) 01661 843880, Patrick Smyth www.newcastleorienteering.org.uk Orienteering events and courses throughout the NE. Open to all with coaching available. Club nights first Wed of the month at Prudhoe High School and third Wed at various venues. Ring for details or see website.

See more at www.goldenguide.org.uk

Out & About

North East Visually Impaired Tennis

Riverside Falconry, The Winnings

Club, The Northumberland Club

Courtyard, Walbottle Bank,

North Jesmond Avenue, Jesmond,

Newburn, Newcastle, NE15 9RU

Newcastle NE2 3JU

07803 821487, John Kirtley

07968 898653, Graeme Manwell www.nevitc.org.uk and Facebook Although play is indoors this is a thriving club for people with visual impairment or sight loss. Tennis sessions, events and tournaments. Good facilities and a warm welcome

www.theriversidefalconry.co.uk Demonstrations, bird-handling and photography indoors or on ‘Hawk Walks’ through the woods. Also wildlife walks, art and local history and there’s a microbrewery on site too! Book a session for a minimum of 5 people. They also visit groups and care

for new members. Free trial session.

homes with the birds.

Northumberland Wildlife Trust

RSPB Newcastle Local Group

0191 284 6884

0191 251 2917 Peter Weighill

www.nwt.org.uk They have over 60 reserves across Newcastle, North Tyneside and Northumberland and visitor centres at Northumberlandia, and Low Hauxley, Druridge Bay with wildlife watching, walks and trails, events and cafés. Plus affiliated wildlife groups including Ponteland. Varied volunteering opportunities, ring for details.

www.rspb.org.uk/groups/newcastle Local bird-watching walks on Tues and Wed mornings. Meetings first Tues of the month over winter, from 6.30pm with speakers. Help for beginners and new members welcome.

gmanwell@googlemail.com

Tyneside Croquet Club, Exhibition Park, Newcastle NE2 4PZ 0191 285 4903, Peter Lowe www.tynesidecroquet.org Both Association and the more sociable Golf Croquet played at this friendly club. Simple to learn with equipment and coaching provided. Play for fun or enter competitions. Club days or evenings from April to end Sept. Just turn up or ring in advance. All welcome, bring soft shoes.

2018

North East daily living guide for over 50s

WinG, Newburn Activity Centre, Grange Road, Newburn, Newcastle, NE15 8ND 0191 267 1579 www.wing.org.uk Free, practical outdoor courses for over 55s in Tyne and Wear who would benefit from improving their health. May include hill walking, map reading, cycling, canoeing, climbing and outdoor cooking. Equipment, transport and instruction provided. Ring for details.

LIFELONG LEARNING Pursue an interest, retrain, or study for a specific qualification, there are classes available locally for informal or more targeted learning. Explore Lifelong Learning, Fourth Floor, Commercial Union House, 39 Pilgrim Street, Newcastle, NE1 6QE 0191 261 1633 www.weareexplore.org.uk Diverse programme of courses, talks, workshops and visits on a range of subjects from science through arts, led by specialist tutors practising artists, writers etc. Sociable and open to anyone with an interest in learning, no tests! New members welcome, free taster sessions. Newcastle City Learning 0191 277 3520 www.newcastlecitylearning.ac.uk There are skills courses and leisure classes across the city with some concessions if you are in receipt of certain benefits. Subjects may include art, craft, design, cookery, history, counselling, IT, languages, English and maths.

See more at www.goldenguide.org.uk

Out & About

North Tyneside Adult Learning Service 0191 643 2288, enquiries www.northtyneside.gov.uk Popular classes in IT, floristry, first aid, mindfulness, crafts etc. Certificated courses too. Ring or download prospectus from the website. Concessions for those in COME receipt of AD TO certain benefits. University of the Third Age, (U3A) www.u3a.org.uk Organisation for retired people who join for interest, enjoyment and friendship. Branches run interest groups using their members’ expertise. E.g. art, films, tenpin bowling, walks, jazz, wildlife, philosophy, architecture, Scrabble, theatre, etc.

COMPUTER COURSES & INTERNET FOR BEGINNERS

Help is available if you are a beginner or want to know more about digital technology. Libraries have free internet access, computer classes and will help if you are stuck. Here are some more ways to get going with email, skype and mobile phones as well as online banking, shopping and official transactions. Digital Champions IT Drop-in, Linskill Centre, Linskill Terrace, North Shields, NE30 2AY

• Newcastle, 0191 230 4430,

0191 257 8000

u3asites.org.uk/newcastle

www.linskillcentre.co.uk Free drop-in sessions Thurs 10.00am12.00pm. Help for beginners getting started with technology. Includes getting your new phone or laptop up and running and learning to use the internet and email.

• Whitley Bay, 0750 592 3135, u3asites.org.uk/whitley-bay WEA Northeast 0191 212 6100 www.wea.org.uk/northeast Adult learning classes across a wide range of subjects in Newcastle and North Tyneside includes dressmaking, history of sea warfare, Big Ideas— philosophical and political thinkers.

2018

North East daily living guide for over 50s

Get Online, U3A, Old Post Office, 5

Parkview Project, 198-200 Park View,

Pink Lane, Newcastle, NE1 5DW

Whitley Bay, NE26 3PQ

0191 230 4430 One to one IT help for members, by appointment, Mon from 10.15am. U3a also runs IT groups for more experienced members.

0191 466 1667

See page 37 U3A. Net and Natter, Newcastle Vision Support, Mea House, Ellison Place, Newcastle, NE1 8XS 0191 232 7292 www.facebook.com/NewcastleVS Tues from 11.00am. Informal drop-in to explore making the most of the internet. Popular tablet class and technology support Wed 1.00pm— 3.00pm, book in advance. See main entry on page 80 and ad on page 79. Online Centres Network 01143 491666 www.onlinecentresnetwork.org www.learnmyway.com Centres operate in libraries or other venues to help you learn computer skills. The Learn My Way site has simple, free, beginners’ courses plus more advanced material up to Digital Champions level.

www.parkviewproject.org.uk and Facebook Help to get online and understand email and skype, online shopping, form-filling, social media and how to use mobile phones and tablets. Free drop-in sessions Tues 11.30am— 2.00pm at Park View Centre or Wed 3.00pm—6.00pm at Shiremoor Resource Centre. Equipment provided or bring your own. St Paul’s Centre, George Street, Willington Quay, Wallsend, NE28 6SL 0191 280 2594 www.stpaulscentre.btik.com Free IT courses Wed, 10.00am— 4.00pm, use their equipment or bring your own. No need to book, just drop in. Search, 74 Adelaide Terrace, Benwell, Newcastle, NE4 9JN 0191 273 7443 IT drop in for older people to use computers and help each other along. Wed, 10.00am—12.00pm and 1.00pm—3.00pm, Fri 10.00am— 12.00pm. See also page 8 and ad on page 79.

See more at www.goldenguide.org.uk

Out & About

DISTANCE LEARNING & OPEN LEARNING Learning by post, television, internet or email allows you to decide the content of a course and how long you want it to take. The National Careers Service 0800 100 900 nationalcareersservice.direct.gov.uk General advice on careers, retraining and funding, vocational and recreational courses with signposting to local centres. Covers distance learning courses too. The National Extension College (NEC) 0800 389 2839 www.nec.ac.uk Courses from GCSEs and A’ levels to management, book-keeping, childcare, counselling, writing and art. Open College of the Arts 0800 731 2116 www.oca.ac.uk Home study arts courses including degree level. E.g. photography, musical composition, writing, art etc. No entry requirements, support for disabled students, some bursaries. Student finance available.

LIBRARIES Visit the library to see what’s on. Events may include author visits, local history talks, health events, crafts, creative writing and reading groups. You can borrow ordinary, large print, audio books, DVDs, CDs (Newcastle only), music sets (North Tyneside only), and download ebooks and emagazines as well as access premium online resources. Library membership and internet access is free and you can learn to use a computer at one of their Techy Tea Parties or Silver Surfer classes. North Tyneside has a mobile library and both services run a home delivery service for housebound customers in partnership with the Royal Voluntary Service. Ring for more information, or visit the library website where you can browse the collections and check, reserve and renew your loans. Newcastle Libraries 0191 277 4100 library.newcastle.gov.uk www.newcastle.gov.uk/libraryevents At City, East End, Outer West and West End branches staff can help you with the Council’s online system to deal with Council enquiries.

2018

North East daily living guide for over 50s

North Tyneside Libraries

Newcastle CVS

0191 643 5270

(Council for Voluntary Service)

www.northtyneside.gov.uk/libraries

0191 232 7445

Jesmond Library, St Georgeâ&#x20AC;&#x2122;s Terrace, Jesmond, Newcastle, NE2 2DL

0191 281 2385 www.jesmondlibrary.co.uk Volunteers run this dementia-friendly lending library, and offer activities and events e.g. camera club, creative writing, mindfulness, languages, plus wellbeing sessions for older people. Ring for details or just turn up. Popular talks programme, Thurs from 6.00pm.

VOLUNTEERING Volunteering is a good way to search for employment or to retrain. It is also a rewarding way to support a worthwhile cause, meet people, and have structure to your day. Support and training is offered by all organisations and they will all be glad to welcome you. Opportunities have included work with young people, disabled people, animals, heritage, befriending, gardening, admin work, research projects and trusteeships.

www.cvsnewcastle.org.uk Advice and help for voluntary and community groups whether established or just starting up. Not for individuals seeking information on volunteering. REACH Volunteering 020 7582 6543 www.reachvolunteering.org.uk Reach finds opportunities for skilled volunteers to use their professional experience within the voluntary sector. RSVP Volunteering Matters 0191 389 1155 regional office www.volunteeringmatters.org.uk Recruits volunteers over 50 for various projects, e.g. knitting trauma teddies, blankets etc. Volunteer Centre, Commercial Union House, Pilgrim Street, Newcastle, NE1 6QE 07419 988821, Karen Watson www.volunteercentrenewcastle.org. uk Ring for volunteering advice and suggestions or visit the website for local and national opportunities.

See more at www.goldenguide.org.uk

Out & About

Mary Glindon MP

North Tyneside Constituency Please contact me with any concerns you have in respect of Government policy or departments, health, tax or benefit issues. My staff and myself will try to help with any problems you have. You can visit my surgery, telephone, write or email me. Contact information can be found on my website: www.maryglindonmp.co.uk Or please ring my office for further details. Mary Glindon MP Swans Centre for Innovation, Station Rd, Wallsend, NE28 6HJ Tel: 0191 234 2493

I am here to support local residents and always keen to hear about any concerns which they may have and about local issues. Please feel free to get in touch by post, email or phone, or arrange to visit me at my surgery. You can contact office for details. Alan Campbell MP

Alan Campbell MP Tynemouth Constituency

Tel: 0191 257 1927 Email: alan.campbell.mp@parliament.uk

99 Howard Street, North Shields, Tyne and Wear, NE30 1NA or Alan Campbell MP, House of Commons, London, SW1A 0AA

2018

North East daily living guide for over 50s

VODA 0191 643 2626 www.voda.org.uk Part of North Tyneside VODA, the Volunteer Centre offers individual appointments to match you to a volunteering opportunity to suit your interests and the time you have available.

WORKING AFTER RETIREMENT

www.gov.uk/plan-retirementincome/working-past-statepension-age If you wish you can choose to carry on working while still taking your State Pension, or defer claiming it to be paid a larger amount later on. Income from working in retirement is taxable at the usual rates, along with income from your State Pension, personal or occupational pension and from certain taxable benefits. Your net income may increase, because at state pension age you no longer pay National Insurance contributions. You are still entitled to the national living wage for any paid work you do.

Consult the Pension Service to find out how earnings after pension age may affect benefits such as Pension Credit. If youâ&#x20AC;&#x2122;re already getting the State Pension you can cancel this if you get the chance to do some work that would pay enough for your needs. Your State Pension will stop until you choose to claim it again. However, you can only do this once. See also pages 96-100 Pensions and Benefits. Jobcentre Plus 0800 169 0190 www.gov.uk/contact-jobcentre-plus They advise on finding work, training, benefits and any extra help available. The contact telephone number is the same for all branches. Universal Jobmatch www.gov.uk/jobsearch Register with this online service to search for vacancies nationally, upload your cv, keep track of applications and request email alerts. Employers add their own vacancies so that the site is constantly updated.

See more at www.goldenguide.org.uk

Out & About

TAEN (The Age & Employment Network) www.taen.org.uk Experts in employment for over 50s. No helpline, but the website has useful information including a guide for older jobseekers on maximising their potential. ACAS 0300 123 1100 www.acas.org.uk www.gov.uk/pay-and-work-rights Impartial advice on employment relations, includes age discrimination, national living wage, working time laws, zero hours contracts etc. See page102-103 advice on legal issues.

STARTING A BUSINESS Research by Barclays Bank shows that over 65s were the fastest-growing age group of UK business owners in the last ten years. In 2015, UK start-ups by over 55s contributed more than ÂŁ7bn to the economy. So if you have a business ideaâ&#x20AC;&#x201D;here are some places to find help. Business Support Helpline 0300 456 3565 0191 581 0052 text phone www.gov.uk/business-supporthelpline Signposting information and advice on business planning, finances, marketing and local schemes available etc. TEDCO Business Support 0191 516 6102 www.tedco.org For business support across the North East. Ring for more information: raising finance, workshops, individual support.

2018

North East daily living guide for over 50s

The Business Factory, North Tyneside 0191 605 3110 www.businessfactorynt.co.uk Delivered by TEDCO experienced advisers offer one to one support for pre and post start businesses. They help develop plans, access finance, run seminars and workshops for businesses and social enterprises. Ring for initial advice about starting

residency and stamped addressed envelope. You can also apply for a Companion Card to cover a carer’s bus fare too. For extra help getting on or off pick up a free Bridge Card from a Travelshop, library, Council office or Day Centre. Show this to transport staff for assistance.

up.

TRANSPORT CONCESSIONARY FARES Buses Tyne & Wear Free bus passes for people of pension age or who are disabled, cover local bus travel throughout England. The pass covers travel after 9.30am and all day at weekends and public holidays. There are also discounts on the Shields Ferry and on Northern Rail between Newcastle and the Metro Centre. Nexus Customer Services, Nexus House, St James’ Boulevard, Newcastle upon Tyne, NE1 4AX 0191 20 20 747

If you are disabled you need an assessment from Adult Social Care to confirm eligibility for a pass. Ring as below, or search for Concessionary travel on the website. • Newcastle, 0191 278 8100, www.newcastle.gov.uk • North Tyneside, 0345 2000 101, www.northtyneside.gov.uk Tyne & Wear Taxicard If you have no access to a car and cannot use public transport because of disability you may be eligible for a Smartcard to use towards fares with approved taxi companies. Ring Nexus as above for an application pack and to check your eligibility.

www.nexus.org.uk Collect an application form from a Nexus Travelshop or download one from the website. Complete this and return to the shop along with a passport photo, proof of age and

See more at www.goldenguide.org.uk

Out & About

BLUE BADGE PARKING SCHEME

Community Transport Newcastle

National scheme allows parking concessions for people with severe mobility problemsâ&#x20AC;&#x201D;whether drivers or passengers. In Newcastle and North Tyneside badges cost ÂŁ10 and are usually issued for up to three years, to people with proof of permanent disability. Ring for an application form, collect one from a customer service centre, or fill it in online at www.gov.uk/apply-blue-badge

0191 265 9267

Blue Badge Initial Enquiry Support Service

www.newcastle.gov.uk www.communitytransport.org Low cost transport for people who are isolated or have difficulty using public transport. Vehicles are usually wheelchair accessible and available for recreational or shopping trips as well as essential journeys. Covers North Tyneside and Newcastle including Hop to the Shops scheme. Groups can hire a minibus and driver for outings too.

0343 100 1000 www.gov.uk Information on eligibility, how and where to use the Blue Badge etc. They do not take applications only enquiries. Newcastle Parking Services 0191 277 2728 www.newcastle.gov.uk Ring to enquire about the scheme, where the parking bays are etc North Tyneside, 0345 2000 101 www.northtyneside.gov.uk Customer First Centres will advise.

2018

North East daily living guide for over 50s

02 HOME & COMMUNITY Running a home as efficiently as possible and helping achieve a safe and welcoming community sometimes needs a little support. Here are some schemes, services and contacts to help things along.

HOME MAINTENANCE The Council or Housing Association maintain their own properties. There may be help with garden maintenance for older people who cannot do the work and have no-one to do it for them. The schemes vary, there may be a charge and possibly a waiting list for gardening. Ring your housing provider for details.

Hands to Help Service North Tyneside 0345 2000 102 North Tyneside council tenants may ring to request a handyperson visit twice within 12 months and will be allocated a two hour slot for small joinery or repair jobs. You supply the materials, labour is free. Service operated by Kier North Tyneside. Gardening Service, North Tyneside 0345 2000 102 www.northtyneside.gov.uk Free grass and hedge cutting for disabled or older tenants who have no other source of help. Ring to see if you are eligible.

See more at www.goldenguide.org.uk

Home & Community

Helping Hand Financial

Business Approval Register, North

Assistance Scheme

Tyneside

0191 211 5836

0191 308 1911

Home improvement team

www.businessapprovalregister.com They work with North Tyneside Council to provide their online register of checked and trusted local traders. These are all Trading Standards Approved and offer a high level of customer service.

www.newcastle.gov.uk/housing/ private-housing If you are a Newcastle homeowner and need to make essential repairs or improvements you may be able to access an affordable loan through this council-backed scheme. Ring the Care & Repair team for details.

Trustmark 0333 555 1234

Your Homes Newcastle, Garden Care Team 0191 278 8600 www.yhn.org.uk General low cost maintenance plan includes grass and hedge cutting for tenants. There is also a â&#x20AC;&#x2122;We Do Moreâ&#x20AC;&#x2122; scheme for one-off garden jobs for anyone living in the Newcastle area. Ring for an estimate of costs. Poppy Calls, Royal British Legion 0808 802 8080 www.britishlegion.org.uk Local handyperson service if you have served in the forces, or are a dependant of someone who has. Free for over 70s. If you are under 70 you may still be eligible, ring as above to check.

www.trustmark.org.uk Government endorsed quality mark scheme lists local registered traders who have been approved as being reputable and trustworthy.

HOME ADAPTATIONS

If you are having problems moving around your home, bathing or climbing the stairs, adaptations may help. You can hire or buy equipment privately e.g. Stairlifts, wheelchair ramp etc, or you may be eligible for partial or full financial help through the Disabled Facilities Grant. If you are a tenant your landlord may arrange adaptations. In either case you should contact Adult Social Care to seek advice or to arrange an assessment of your needs by an occupational therapist. This can be helpful even if you intend to pay yourself.

2018

North East daily living guide for over 50s

DISABLED FACILITIES GRANT This means-tested Council grant is available to disabled, older or vulnerable owner-occupiers or private tenants. Once the occupational therapist’s recommendations have been approved the Adaptation Service help with the rest of the process. Community Health & Social Care

WARMTH & ENERGY EFFICIENCY Energy Saving Advice Service 0300 123 1234 www.energysavingtrust.org.uk Impartial advice and information to help save energy and reduce fuel bills. Also referral to ECO funding schemes for energy improvements.

Direct, Newcastle City Council, 0191 278 8377

Infrastructure North,

0191 278 8359, textphone

www.infrastructurenorth.co.uk Online information on fuel poverty, gas, water and electricity safety, and priority support for older or vulnerable people if their power or water supply is interrupted. Tips on keeping utility bills low, on using electricity and gas safely and staying safe around water. For priority support services, contact individual members of the group as below.

www.newcastle.gov.uk/health-andsocial-care North Tyneside Council, Adult Social Care Gateway Team 0191 643 2777 07950 081 316 SMS text message mycare.northtyneside.gov.uk See also pages 86-95 Adult Social Care, and Help with Independent Living.

• Northern Powergrid, 0800 66 88 77 (24 hours) or call 105 to report a power cut www.northernpowergrid.com • Northern Gas Networks, 0800 111 999 if you smell gas 0800 040 7766 Customer Care Team www.northerngasnetworks.co.uk

See more at www.goldenguide.org.uk

Home & Community

â&#x20AC;˘ Northumbrian Water,

Winter Fuel Claim Helpline

0800 393 084 to report a

0800 731 01 60

leak or flood

0345 606 0285 textphone

0345 717 1100 General Enquiries

www.gov.uk/winter-fuel-payment-

and Priority Services scheme

helpline For anyone of qualifying age. For winter 2018-19 your birthday must be on or before 5 Nov 1953. If you are on a State Pension or certain benefits you are paid automatically, otherwise claim using the number above.

0345 733 5566 Billing enquiries www.nwl.co.uk See feature on page 50. Energy Services, Newcastle City Council 0191 278 3427 www.newcastle.gov.uk/ energyadvice Energy saving and fuel debt advice for Newcastle residents. Safe and Healthy Homes, North Tyneside 0191 643 7585 my.northtyneside.gov.uk They give advice on heating and energy bills, damp, repairs, home safety and more. You can be referred by a professional or self-refer. Warm Zones 0191 605 3279, or 0800 0199 969 freephone www.warmzones.co.uk Practical advice on improving the warmth of your home and increasing energy efficiency. Grants for free insulation and boiler replacement if you are eligible and subject to survey. Also free benefits advice.

Electricity Power Cut 0800 66 88 77 or call 105 0800 028 9507 textphone/minicom www.northernpowergrid.com Always ring to report a power cut, to help the team locate it. National Gas Emergency Service 0800 111 999 www.nationalgrid.com/uk/safetyand-emergencies Emergency 24 hour number if you smell gas, or suspect carbon monoxide fumes, or have unexplained loss of supply, or gas pressure. Local engineers attend (free) to make the property safe, but do not carry out repairs.

Stay warm, healthy and in control â&#x20AC;˘ Extra services if you need a helping hand â&#x20AC;˘ Why keeping warm helps you stay healthy

Infrastructure North Helping you stay safe, warm and in control

www.infrastructurenorth.co.uk See more at www.goldenguide.org.uk

Infrastructure North We are a partnership of utility companies who have joined forces to help older or more vulnerable people stay safe, warm, healthy and in control of their electricity, gas and water. In this feature, youâ&#x20AC;&#x2122;ll find useful information about our extra services for older people or those who have a disability or illness, or anyone who feels they may need some extra help when their electricity, gas or water supply goes off. Youâ&#x20AC;&#x2122;ll also find information on why keeping your home warm is important for your health.

Priority Services

Extra support when you lose your electricity, gas or water supply

Electricity

Water

Northern Powergrid As a Priority Services Customer, our team will ensure you receive extra help if there is a power cut. We’ll talk to you about your individual needs and give you a direct-dial phone number, to get straight through when you need us. To register for free, go to www. northernpowergrid.com/care or call 0800 169 2996.

Northumbrian Water Priority Services We take extra care not to interrupt your supply during planned work if we know you have a medical condition requiring high water use. If there is an emergency interruption to your water supply which we cannot restore quickly, we will deliver bottled water free of charge. We also help with understanding your bill and can arrange extra meter readings if necessary. You can set up a password for peace of mind too. To register for free, go to www.nwl.co.uk/your-home/yourservices/Priority-Services.aspx or call 0345 717 1100.

Need Energy Advice? Free, confidential and independent advice from our Powergrid Care programme ‘More than just power’. Call Citizens Advice Newcastle: 0370 145 1450, 9am-5pm Monday to Friday or email:powergrid@newcastlecab.org.uk

Gas Northern Gas Networks If there is an unexpected interruption to your gas supply we may be able to bring you a heater and/or hotplate to keep you going as well as making your reconnection a priority. You may also be entitled to a number of free benefits including free gas safety inspections of appliances and pipework. To register for free, go to visit: www.northerngasnetworks. co.uk/psr or call 0800 040 7766 (option 3).

Northumbrian Water WaterSure This service can help if your water is supplied by a meter, and you are in receipt of certain means tested benefits or tax credits and have to use large amounts of water. To register for free, go to www.nwl.co.uk/your-home/youraccount/tariffs-and-charges.aspx or call 0345 733 5566.

Infrastructure North Helping you stay safe, warm and in control

www.infrastructurenorth.co.uk See more at www.goldenguide.org.uk

Keep warm, stay healthy You may not realise it, but living in a cold, damp home can affect your health in a number of ways. Each winter in England and Wales, one older person dies every seven minutes because of the cold.* (*Age UK)

Living in a cold home: • Weakens your immune system, making you prone to other illnesses. • Raises blood pressure and increases the risk of heart disease and stroke. • Can lead to hypothermia.

Avoid the risks by keeping the room you spend most time in at between 18C and 21C (64F to 70F). Visit our website at www.infrastructurenorth.co.uk for information on gas, water and electricity safety and top tips on staying warm while keeping your energy costs low.

2018

North East daily living guide for over 50s

HOME SECURITY Emergency calls 999 For any situation which has become dangerous or where a crime has just been, or is about to be, committed. Northumbria Police 101 www.northumbria.police.uk Use this number for all nonemergency concerns, enquiries and information. Their Crime Prevention team can advise on making your home secure through locks, lights, alarms and sensible precautions.

SCAMS Put the phone down on anyone offering insurance, PPI rebates or council tax regradings and never give your bank or credit card details over the phone. Never discuss anything private—just ring off, you’re not being rude it’s a scam. Don’t respond to letters or calls offering prizes, holidays or investments. If you are asked to phone a number to claim a prize— don’t ring, it’s usually a premium rate number and the prize is worthless. See page 104 Consumer Advice. Tyne & Wear Fire & Rescue Service

BOGUS CALLERS

999, emergencies

Never allow unexpected callers into your home, ask them to call another time and have someone with you. Don’t respond to doorstep offers of building work, hardware products or produce. It’s likely the price will be much too high, or there will be a problem later. Instead always check local prices and buy from reputable firms.

www.twfire.gov.uk Free smoke alarms, including specialist alarms for hearing-impaired residents. They also provide falls prevention advice and can find support for you if necessary. Ring for an appointment with the Prevention & Education team.

0800 032 7777

See more at www.goldenguide.org.uk

Home & Community

ANTI-SOCIAL BEHAVIOUR & HATE CRIME Northumbria Police 101 www.northumbria.police.uk Residents are encouraged to report any kind of anti social behaviour or hate crime. There are Safe Reporting Centres for disability hate crime in community venues listed online.

DOMESTIC VIOLENCE & ABUSE If you think someone who is vulnerable is at risk of abuse or neglect please call the appropriate number below. If there is immediate danger, contact the police. Community Health & Social Care Direct, Newcastle City Council 0191 278 8377 0796 8474891 mobile

In Newcastle you can also ring Arch, a specialist line for reporting these incidents on 0800 032 3288. But you should still ring 999 when there is immediate danger or you witness a crime taking place.

0191 278 7878 out of hours

See also page 92 Personal Alarm Systems.

Gateway Team

scd@newcastle.gov.uk www.newcastle.gov.uk/health-andsocial-care North Tyneside Council 0191 643 2777 07950 081 316 SMS text message

Safe Places scheme, North Tyneside

0191 200 6800 out of hours

Council

asccontact.centre@northtyneside.

0191 643 7057, Anthony Howe

gov.uk

www.sign-nt.co.uk/Safe-Places If you feel unsafe, lost or nervous whilst out in North Tyneside there are over 200 local buildings (e.g. shops, churches, community centres) with trained staff to help you. Ring, or see the website to find out more and join this free scheme so you can use them if necessary.

www.northtyneside.gov.uk/mycare National 24 Hour Domestic Violence helpline 0808 2000 247 freephone www.nationaldomesticviolence helpline.org.uk

2018

North East daily living guide for over 50s

Action on Elder Abuse Helpline 0808 808 8141 freephone www.elderabuse.org.uk Elder abuse can occur at home, or in a care home or hospital and may be physical, psychological, sexual or financial. Both men and women are at risk. Ring for information, support and signposting help for victims, or others with concerns, whether the abuse is happening now or some time ago.

Rape Crisis Tyneside & Northumberland 0800 035 2794, helpline 0191 222 0272 all other support and referrals

Listening Post, Brunswick Methodist

emailsupport@rctn.org.uk

Church, Brunswick Place Newcastle

www.rctn.org.uk Supports women and young women (13+) who have experienced rape, sexual violence and childhood sexual abuse. Free individual counselling or practical and emotional support also group sessions in outreach venues across Tyneside. Email support and free telephone support Mon— Thurs 6.00pm–8.30pm, Fri

NE1 7BJ 0191 232 1692 (option1) www.brunswickmethodist.org.uk The Listening Post is a free, confidential listening service for anyone feeling alone and stressed. Trained, experienced volunteers run the drop-in service Mon—Sat 12.00pm—3.0pm. Closed Thursdays. See also pages 69-70 Mental Health and page 73 Befriending.

11.00am—2.00pm.

Men’s Advice Line 0808 801 0327 freephone www.mensadviceline.org.uk Confidential helpline for male victims of domestic abuse. Listening service, emotional support and practical advice on reducing the risk and keeping safe. Also webchat online on Tues and Thurs Signposting to other services as appropriate.

See more at www.goldenguide.org.uk

Home & Community

Relate Northumberland and Tyneside, Mea House, Ellison Place, Newcastle, NE1 8XS 0191 232 9109 07860 033132 text nt.appointments@relate.org.uk www.relate-nt.org.uk Confidential and non-judgemental relationship and family counselling to help with any relationship issue. Face to face, telephone, email or online counselling is offered by trained specialists. Visit with a partner or on your own. Victims First Northumbria 0800 011 3116 www.victimsfirstnorthumbria.org.uk If you have been a victim of crime this free and independent service offers practical and emotional support to help you recover from your experience.

2018

North East daily living guide for over 50s

03 HEALTH & WELLBEING In this section we list key health providers as well as a range of support groups and organisations offering advice and help. We can’t fit everything in, but if you belong to a support group you think we should include, please let us know.

NHS 111

HOSPITALS

www.nhs.uk/111 Ring 111 if you need medical help urgently, but it’s not a life-threatening situation. Your symptoms will be assessed and you may be connected to a nurse, GP or dentist or given an appointment for your nearest Health centre. If it’s a serious emergency, you should call 999.

Newcastle Hospitals NHS Foundation Trust www.newcastle-hospitals.org.uk 0191 233 6161 18001 0191 233 6161 textphone • Royal Victoria Infirmary • Freeman Hospital • Dental Hospital • Campus for Ageing and Vitality

OUT OF HOURS

Northumbria Healthcare NHS

Ring NHS 111 for out of hours advice and help 24 hours a day, any day.

Foundation Trust 0344 811 8111 www.northumbria.nhs.uk • North Tyneside General Hospital • Northumbria Specialist

Emergency Care Hospital

See more at www.goldenguide.org.uk

Health & Wellbeing

Northumberland, Tyne & Wear NHS

PODIATRY

Foundation Trust

Good foot care helps keep you steady on your feet to prevent falls. The service deal with toenails, skin problems, foot pain, or help if you have diabetes, arthritis or medication concerns. Your GP can refer you or else advise on making an appointment.

0191 246 6800 www.ntw.nhs.uk • St Nicholas Hospital • Walkergate Park

DENTAL CARE For dentists taking on NHS patients, or for emergencies if you have no dentist, please call NHS 111.

PHARMACY Many pharmacies now give healthy lifestyle advice and support with self care. They advise on minor ailments, can review your medicines and explain side effects. If you receive free prescriptions they may be able to treat you without having to see the doctor first. They often offer cholesterol, blood pressure and glucose tests, flu jabs, help with weight management, smoking and many other conditions. Look out for Healthy Living pharmacies whose staff are trained to offer extra help on keeping healthy and signpost you to other services as appropriate.

STOPPING SMOKING The services can signpost you to a free session in local community venues where you will get specialist advice. Many pharmacies also give stop smoking help. • Stop Smoking Service Newcastle,

0191 269 1103

• Stop Smoking Service North

Tyneside, 0191 643 7171

NHS Smokefree Helpline 0300 123 1044 www.smokefree.nhs.uk Information, specialist advisers and some phone support if you’re struggling.

2018

North East daily living guide for over 50s

ALCOHOL & DRUGS PROBLEMS Drinkline 0300 123 1110 www.alcoholconcern.org.uk Change, Grow, Live (CGL) 0191 261 5610 www.changegrowlive.org Ring to refer yourself if you live in Newcastle and want help with drugs or alcohol problems. North Tyneside Recovery Partnership 0191 240 8122 www.ntw.nhs.uk You can refer yourself if you live in North Tyneside.

MORE HEALTH SUPPORT CARE NAVIGATORS Care Navigators are trained to understand your concerns and signpost you to the most appropriate professional or service for help. They direct you to the right support straight away, which may be within the GP practice, or another NHS organisation, or it may be through social care, or a specialist community organisation. They are a key part of your GP’s team in both Newcastle and North Tyneside Ask your practice receptionist for details or contact the team as below.

COMMUNITY NAVIGATORS North Tyneside Adult Social Care also have Community Navigators in the Care and Connect team. Contact them and they may direct you to one of 6 drop-in centres across the borough for help. • Newcastle Primary Care

Navigation Team, 0191 282 1015

• North Tyneside Care and Connect

Community Navigators,

0191 643 7474

See more at www.goldenguide.org.uk

Health & Wellbeing

Thinking differently about healthcare

We are TyneHealth – a federation of 28 different GP practices across North Tyneside. We work together, and with the hospitals, council, CCG and voluntary sector, to bring healthcare closer to you. Because we see you on a regular basis and have known lots of you for many years, helping to care for you and your family across the generations, we know your story and are able to put provisions in place to help you live a happier and healthier life.

Just some of the of the schemes our doctors, nurses and other healthcare professionals run in your area are: • Primary Care Navigators in your own GP practice • North Tyneside Care Plus, a specialist frailty service across the whole of North Tyneside, to get people back on their feet • Extended Access hubs which means you can book evening and weekend appointments through your own GP practice

For more information about who we are and how some of our services can help you,

Visit: tynehealth.org.uk Call: 0191 252 1616 (press option four)

2018

North East daily living guide for over 50s

CARE PLUS NORTH TYNESIDE

Community Falls Service, North

The service brings together healthcare, social care and voluntary service professionals to coordinate care for people who may be frail or have complex conditions. The team includes GPs, consultants, pharmacists, physiotherapy and occupational therapy staff and Age UK professionals. They work closely with social care, reablement, rehabilitation and other teams as needed. This approach ensures specialist support for all aspects of a health condition and can help you achieve a better quality of life.

Tyneside

Contact your practice for details.

PREVENTING FALLS Falls are a common cause of hospital visits for older people. A range of measures can help them be prevented. If you have had a fall or are anxious about falling, visit your GP, or contact the services below.

0191 298 2196 This service offers advice on reducing the risk, safety checks at home, and strength and balance classes to avoid trips and slips. You can refer yourself or be referred by a health professional. See also page 64-65 for more on Falls Prevention. Staying Steady, Healthworks Newcastle 0191 272 4244 www.healthworksnewcastle.org.uk Sociable exercise classes to improve balance and mobility. In four venues around the city. Healthworks also advise on making healthy lifestyle choices e.g. on diet, keeping fit, smoking, alcohol etc. Also social prescribing. See page 82 Social Prescribing.

See more at www.goldenguide.org.uk

Health & Wellbeing

HEALTH INFORMATION

HELP WITH HEALTH COSTS

NHS Choices

0300 330 1343

www.nhs.uk Detailed health and social care information includes lists of local hospitals, doctors, dentists, opticians, pharmacists. Online services for participating GP practices and pharmacies include booking appointments, ordering repeat prescriptions and an e-referral service to book some specialist hospital appointments. If you have no access to the internet, ring NHS 111 for information.

www.nhsbsa.nhs.uk/ppc Most NHS treatment is free for over 60s, including prescriptions and sight tests. Where there are costs, e.g. for glasses, dental treatment and travel to and from hospital, you may apply for assistance if you are on a low income or in receipt of certain benefits.

SIGN North Tyneside www.sign-nt.co.uk If you need practical help or emotional support and guidance this network of information providers can put you in touch with the right organisations. They link to local health and social care services, as well as those provided by North Tyneside Council. The Golden Guide is a member of the SIGN network too.

Prescription Prepayment Cards (PPC) 0300 330 1341 www.nhsbsa.nhs.uk/ppc If you have to pay for more than three prescriptions within three months, or more than twelve within twelve months, it may be cheaper to buy a PPC. This way you pay a certain amount in advance and are then covered for unlimited prescriptions for either three or twelve months.

NB Both Newcastle and North Tyneside local authorities hold a wealth of information about care and support on their websites. If you have no access to the internet contact them directly and ask. See page 48 for contact details.

2018

North East daily living guide for over 50s

Did you know?

30% 50% of people over 65

of people over 80

Will have at least one fall in a year

One fall in ten causes significant injury

One fall in twenty leads to hospital admission

The new Community Falls Service offers advice and assessments for people who have recently fallen, or who are at risk of falling. For information on the Community Falls Service: 0191 298 2196 Service provided by:

Tyne and Wear Fire and Rescue Service TyneHealth

Age UK North Tyneside North Tyneside Council

Newcastle upon Tyne Hospitals NHS Foundation Trust North East Ambulance Service NHS Foundation Trust

See more at www.goldenguide.org.uk

Health & Wellbeing

North Tyneside Community Falls Service What is North Tyneside

Community Falls Service? For those at high risk of falling, Age UK North Tyneside can offer the opportunity to join in a 12 week strength and balance class.

The Tyne and Wear Fire and Rescue Service will help to identify those who are most at risk of falling, and offer specialist training and advice to help prevent falls in the home.

Not all patients who fall require an ambulance - some simply require support to get them back up on their feet. The North East Ambulance Service NHS Foundation Trust will be able to assess where a patient has fallen but is not injured, and may dispatch responders from North Tyneside Council’s Care Call Service. First Responder Service The 999 service can now directly dispatch North Tyneside Council’s dedicated team to members of the public. The team can: WHAT SORT OF THINGS

HOW CAN I GET STARTED?

Talk to a Primary Care Navigator about:

will be happy to help!

• Help those who do not require emergency medical attention but may need It couldn’t be simpler - just speak with CAN PRIMARY CARE your doctor, Practice Nurse or one of the assistance getting up after a fall NAVIGATORS HELP WITH? team at the practice front desk and they

• Arrange for minor injuries to be attended to at home, preventing the need for PRIMARY CARE NAVIGAT • Social groups and organisations, including activity groups and Time Swap IN NORTH TYNESIDE the person to attend A&E • Help to get support from district nursing and the specialist nurses

North Tyneside Community Falls Clinic will look to identify older people at risk • Social services and Help around the Home of falls, as •well as helping tocarelook after those who have already fallen. The clinic Communication with health professionals will offer physiotherapy reviews, geriatric reviews and healthcare assistant reviews • Transport services with a range of examinations designed to identify those at risk. • Housing and repairs • Equipment and adaptations • General Information and advice about North Tyneside

FOR MORE INFORMATION CONTACT: TyneHealth Ltd c/o Monkseaton Medical Centre Cauldwell Avenue

Many of GP pract

2018

North East daily living guide for over 50s

DEALING WITH CONCERNS

North of Tyne PALS Service (Patient Advice and Liaison) 0800 032 02 02 northoftynepals@nhct.nhs.uk

If things go wrong speak directly to the people providing your service, which is often the best way to resolve problems. If you need help to do this ask a family member or friend or see below for more assistance. Complaints and Customer Relations, Adult Social Care, Civic Centre, Newcastle, NE1 8QH 0191 211 6340 adultservices.customer@newcastle. gov.uk www.newcastle.gov.uk Customer Liaison Office, Quadrant, The Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY 0191 643 2280 cmlo@northtyneside.gov.uk www.northtyneside.gov.uk

FREEPOST PALS postal queries Confidential support for patients, their families and carers. General information, advice and problemsolving about NHS care, includes hospitals, GPs, Dentists, Optometrists, Pharmacists and the Ambulance service.

HEALTHWATCH They act as local consumer champions for health and social care. Get in touch to tell them your experience of local services and help them influence change. Healthwatch Newcastle, Broadacre House, Market Street, Newcastle, NE1 6HQ 0191 338 5720 0808 178 9282 freephone www.healthwatchnewcastle.org.uk Healthwatch North Tyneside, Parkside House, Elton Street East, Wallsend, NE28 8QU 0191 263 5321 www.healthwatchnorthtyneside.co.uk See also ad on page 79.

See more at www.goldenguide.org.uk

NHS mental health self help guides

Health & Wellbeing

The self help guides have been written by NHS clinical psychologists with contributions from service users and healthcare staff. The guides offer users the opportunity to find out more about the causes of mental health issues and provide tools to work through feelings and emotions.

www.ntw.nhs.uk/selfhelp

2018

North East daily living guide for over 50s

ADVOCACY

Independent Advocacy Centre North

Advocacy Centre North, Newcastle

East, 62 Howard Street, North Shields

CVS, Higham House, Higham Place,

NE 30 1AF

Newcastle, NE1 8AF

0191 259 6662

0191 235 7013

info@iane.org.uk

advocacy@cvsnewcastle.org.uk

www.iane.org.uk Free case advocacy for anyone with a physical disability or mental health problem in North Tyneside. Includes advocacy under Care Act, Mental Capacity and Mental Health Act. Also Citizen advocacy for personal help to access services, make choices and have your voice heard.

www.advocacycentrenorth.org.uk Independent advocacy for vulnerable adults, including those with mental health needs or disabilities in Newcastle and Gateshead. Helps you represent yourself to find out about your rights, make decisions and obtain services you need. Age UK North Tyneside, Bradbury Centre, 13 Saville Street West, North Shields, NE29 6QP 0191 280 8484 www.ageuk.org.uk/northtyneside Advisers here can help with early stage cases, writing letters or speaking on your behalf. But they cannot accompany you to meetings or tribunals. Problems with benefits, NHS or social care are commonly dealt with. Ring to make an appointment. See also page 6, 70, 73, 88 and ads on pages 71 and 89.

See more at www.goldenguide.org.uk

Health & Wellbeing

MENTAL HEALTH A good first point of contact for a mental health concern (e.g. depression, memory problems, anxiety) is your GP or other health professional. If appropriate you will be referred to your local Community Mental Health team who may be able to visit you at home. Initial Response Service, Northumberland, Tyne & Wear NHS Foundation Trust 0303 123 1146 Newcastle, North Tyneside, Northumberland, If you feel you need urgent mental health care contact the team for advice. Line open 24 hours. Patient Information Centre, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Jubilee Road, Gosforth, NE3 3XT

Talking Therapy Help if you’re finding it difficult to cope, feel low, anxious, stressed, or are not sleeping properly. You can call direct or be referred by your GP. • Talking Helps Newcastle,

0300 555 1115 www.talkinghelpsnewcastle.org

• Talking Therapies North Tyneside,

0191 295 2775

www.northumbria.nhs.uk/north-

tyneside-talking-therapies Anxious Minds, The Vault, 31 Station Road, Wallsend, NE28 6R 07404 513470 www.anxiousminds.co.uk Support for mental health problems such as depression, stress, anxiety etc. Specialised help for veteran service personnel. Drop-in centres, peer support groups, counselling and online community. Also at Meadowell Connected, Waterville Road, North Shields, NE29 6BA.

0191 246 7288 www.ntw.nhs.uk/selfhelp Ring or see the website for mental health information and self-help guides including anxiety, depression, sleep and stress etc. Available in large print, audio, easy read and British Sign Language too.

Mind Infoline 0300 123 3393 www.mind.org.uk National information line dealing with all aspects of mental distress, including where to get help, mental capacity, community care and advocacy.

2018

North East daily living guide for over 50s

Peer Talk Tyneside, The Big Local, 305

Tyneside & Northumberland Mind,

Whitley Road, Whitley Bay, NE26 2HU

Wellbeing Centre, Dunsmuir Grove,

07719 562 617, Rosa Trelfa

Gateshead NE8 4QL

www.peertalk.org.uk Friendly, confidential peer support for people living with depression. Trained facilitators help the group find mutual support through sharing insights and experiences. Wed 7.30pm— 8.00pm with coffee and social time afterwards. Also on Thurs at Whickham library.

0191 477 4545 Newcastle/

See also ad ad opposite. Richmond Fellowship, 105A Howard Street, North Shields, NE30 1NA 0191 296 0967 www.richmondfellowship.org.uk Practical and emotional support for those recovering from mental health problems in Tyneside and Northumberland. Community support helps build confidence and overcome isolation. Samaritans 116 123 freephone www.samaritans.org 24 hour emotional support if you are in despair or just need to talk.

Gateshead 0191 282 8130 North Shields www.tynesidemind.org.uk Free and friendly Safe Space peer support groups in Newcastle and North Tyneside, both Tues 1.00pm— 3.00pm in Mea House Newcastle and North Shields library. Also social prescribing—physical, creative or social activities on referral from your GP. See also page 82 Social Prescribing.

DEMENTIA Age UK North Tyneside, Specialist Dementia Service, Bradbury Centre, 13 Saville Street West, North Shields, NE29 6QP 0191 280 8484 www.ageuk.org.uk/northtyneside Social activities, Memory Café, and peer support for people with dementia, their family and carers. Specialist Admiral nurses provide practical and psychological support too. See also page 6 and ads opposite and on page 89.

See more at www.goldenguide.org.uk

Health & Wellbeing

Peer support groups for people living with depression EVERY WEDNESDAY 7.00

– 8.30

Whitley Bay Big Local, Unit 4, 305 Whitley Road, Whitley Bay, NE26 2HU

TYNESIDE

EVERY THURSDAY 7.00

– 8.30

Whickham Library, 9 St Marys Green, Whickham, Newcastle Upon Tyne, NE16 4DN

Just come along – no need to book Enquiries 07719 562 617 Find out more at:

www.peertalk.org.uk

@peer_talk

@peertalk1

The PeerTalk Charitable Foundation, registered charity no.1169830.

Joining Forces In partnership with Age UK North Tyneside, Joining Forces delivers a person-centered service that transforms the lives of older veterans in the community.

How does relationship counselling help? Relationship counselling helps you explore difficult issues in a safe and confidential setting. It works for couples, single people and families from whatever background and of any age To make an appointment for face to face, telephone, email or online counselling on any relationship issue contact Text 07860 033132 . Call 0191 232 9109 Email nt.appointments@relate.org.uk www.relate-nt.org.uk

We can help you: Increase your confidence and mental well-being Become aware of the support available to you Reconnect with your community Develop new interests and skills Improve your quality of life For more information please call 0191 280 8484 Or email customerservices@ageuknorthtyneside.org.uk Joining Forces is supported by the Aged Veterans Fund funded by the Chancellor using LIBOR funds.

2018

North East daily living guide for over 50s

Alzheimer’s Society, The Beacon,

Dementia Wellbeing Centre, Linskill

Westgate Road, Newcastle, NE4 9PQ

Park, North Shields, NE

0300 222 1122 national dementia

0191 296 6224

helpline

www.ageuk.org.uk/northtyneside Specialist dementia care in a safe and relaxed environment. Service includes activities for fun as well as daily living skills, bathing service, restaurant, therapies and hairdressing.

0191 298 3989 www.alzheimers.org.uk One to one advice, peer groups, carer groups, socialising and activities for people with dementia, their families and carers. In Newcastle there is Singing for the Brain®, Games for the Brain and a lively Dementia Café second Tues of the month at Tesco, Kingston Park, 2.00pm— 4.00pm. The online Dementia Connect directory has lists of local activities. See also pages 7 and 73. Dementia Care 0191 217 1323 www.dementiacare.org.uk Individual advice and carer support after diagnosis or during the process. Day centres in Brunswick Village, and Hexham, and residential respite centre in Newcastle. Specialist domiciliary care in Newcastle, North Tyneside and Northumberland border.

Silverline memories, Sinclair Court, Brunswick Village, Newcastle, NE13 7DS 0191 603 0095 www.silverlinememories.com Support for anyone in Newcastle and Gateshead affected by dementia. Dementia cafés, lunch club, garden club, tea dances, social outings, trips and carers’ group. Also crisis support, advocacy and benefits advice. You can self-refer. See also ad on page 75.

See more at www.goldenguide.org.uk

Health & Wellbeing

BEFRIENDING AND ENABLING SCHEMES These schemes help older people at risk of loneliness or isolation and work at different levels. Volunteer befrienders call in or ring for a regular chat, some company and friendship. Sometimes you may find extra support, either to help build confidence and skills for living independently or just to get back on your feet after a spell in hospital. See also page 82 Social Prescribing. Age UK Newcastle is now closed 0191 477 3559 www.ageuk.org.uk/gateshead Their befriending service continues under Age UK Gateshead. Ring for details. Age UK North Tyneside, Bradbury Centre, 13 Saville Street West, North Shields, NE29 6QP

Alzheimerâ&#x20AC;&#x2122;s Society, Side by Side 0191 298 3989 www.alzheimers.org.uk Newcastle service offers one to one help for people with dementia to get out and about and carry on doing the things they enjoy. Caring Hands Charity 0191 261 5234 www.caringhandscharity.org.uk See main entry on page 88. Chain Reaction Newcastle 0300 300 7070 Central and North 0791 768 6658 East 0191 273 7443 West www.chainreaction-newcastle.co.uk Chain Reaction Pioneers give individual support to over 55s to aid independence and wellbeing. They help find and access activities, advice and services ranging from budget planning to organising outings. Self-refer or get a referral from a health or care professional. See also page 8 Search and page 11 Lunch Links.

0191 263 0511 www.ageuk.org.uk/northtyneside

2018

North East daily living guide for over 50s

Contact The Elderly

LD North East, 205 Park Road,

0191 242 0186

Wallsend, Tyne & Wear, NE28 7NL

www.contact-the-elderly.org.uk Social afternoons of tea and chat in a family home for over 75s who may be lonely or isolated, transport provided. Free and free transport too. Groups in Whitley Bay, Tynemouth and Wallsend/North Shields. Six groups across Newcastle and a new one starting soon.

0191 262 2261

Community Connect,

www.ldne.org.uk Charity runs the free lottery funded Tomorrows project for older people with learning disabilities to combat social isolation. It helps participants improve confidence, skills and wellbeing, develop social networks and enjoy leisure activities. Support also for budgeting, advocacy, safety and accessing services.

British Red Cross 0191 273 7961

The Silverline Helpline

www.redcross.org.uk New scheme in Elswick for anyone who is lonely or isolated. Up to 12 weeks of personal support, to build confidence, and a sense of identity and purpose. You may self-refer.

0800 4 70 80 90 www.thesilverline.org.uk Telephone befriending and advice for older people, 24 hours. Wavelength Charity Ltd, 159a High Street, Hornchurch, Essex, RM11 3YB

Independent Age

0800 018 2137 freephone

0800 319 6789 Helpline

or 01708 621101

0191 731 4000 Newcastle office

www.wavelength.org.uk Charity provides free TVs and radios for people who are isolated or lonely and in financial hardship. You must have a referee, (not a family member), who fills out the application on your behalf.

www.independentage.org Advice helpline and telephone friendship services to relieve loneliness for older people. Ring for details or to find out about volunteer roles. See also ad on inside cover and online at www.goldenguide.org.uk

See also ad opposite.

See more at www.goldenguide.org.uk

Health & Wellbeing

WaveLength

Do you know someone who is lonely? Find out how we can help them. www.wavelength.org.uk t: 01708 621101

INDEPENDENT LIVING WITH PEACE OF MIND At DJS Telecare we understand the importance of feeling safe and secure at home. Our personcentred approach offers flexible solutions using intelligent Telecare alarm devices to suit your situation. Our stylish, high quality equipment blends into your home environment, and if you make an alarm call you can choose who answers it. Simple! Includes smoke, heat, co2 and fall detectors.

Call 01670 618 619 or email: info@djstelecare.co.uk for a free, no obligation demonstration for yourself and your family.

www.djstelecare.co.uk 75

2018

North East daily living guide for over 50s

West End Befrienders at Search

St. Oswald’s Hospice,

0191 273 7443

0191 285 0063

www.searchnewcastle.org.uk Now part of the Search team this befriending and advocacy service supports older people whose isolation is caused by health, language or cultural problems. It currently operates within the South Asian and Chinese communities.

www.stoswaldsuk.org • Bereavement Support. One to one support for those with a connection to St. Oswald’s. • House Clearance Service Professional house clearance service for Newcastle, North East

BEREAVEMENT

HEALTH SUPPORT GROUPS

www.gov.uk/after-a-death Information on registering a death, funerals, financial affairs, wills. Cruse Bereavement Care 0808 808 1677 national helpline 0191 276 5533 Tyneside www.cruse.org.uk One to one support and group sessions for bereaved people in the Newcastle, North Tyneside and Gateshead.

ARTHRITIS ARTHRITIS Arthritis Care/Arthritis Research 0800 5200 520 helpline 0300 790 0400 www.arthritiscare.org.uk www.arthritisresearchuk.org Fibromyalgia Support Group, Oxford Centre, West Farm Avenue, Longbenton, Newcastle, NE12 8LT 07513 273603 www.newcastlefibromyalgia.co.uk Meets third Mon of the month 12.30pm – 2.30pm. Just go along and bring a supporter if you wish.

See more at www.goldenguide.org.uk

Health & Wellbeing

National Rheumatoid Arthritis Society

Macmillan Support Palliative Care

0800 298 7650 national helpline

Service, North Tyneside Hospital,

07521 762387 North East group

Rake Lane, North Shields, NE29 8NH

www.nras.org.uk Monthly coffee mornings in Newcastle library coffee shop, also trips, social events, regular t’ai chi and swim sessions. Occasional educational meetings.

0191 293 4377

CANCER

• Breast Cancer Group,

www.macmillan.org.uk Individual and group support for those affected by cancer or lifelimiting illness, including family and carers. Also

Coping with Cancer North East

0191 280 5610

• Prostate Cancer Support Group,

www.copingwithcancer.org.uk Free support services at various venues including acupuncture, complementary therapy, counselling, palliative care. You can self-refer.

Macmillan Information & Support Centre, Northern Centre for Cancer Support, Freeman Hospital, Newcastle NE7 7DN 0191 213 8611, Jill Davison www.macmillan.org.uk Open to anyone across the region affected by cancer. Drop in or ring for help finding information, one to one emotional support, practical help, signposting or referral to other services including money or benefits advice.

0191 293 4183, Karen Edwards 0789 999 5771, Pauline Bagnall

Maggie’s Newcastle, Freeman Hospital, Newcastle NE7 7NU 0191 233 6600 www.maggiescentres.org Practical, emotional and social support for people with cancer, their families and friends. Advice from specialist healthcare professionals, psychologists and benefits advisers. Drop in Mon—Fri between 9.00am— 5.00pm.

2018

North East daily living guide for over 50s

Marie Curie, Marie Curie Drive,

HEART & LUNG CONDITIONS

Newcastle NE4 6SS

British Heart Foundation

0800 090 2309 Support Line

0300 330 3311

freephone

www.bhf.org.uk Helpline advice, information and online discussion forum.

0191 219 1000 www.mariecurie.org.uk In-patient care and day services as well as support and spiritual care. For patients with any terminal illness. On referral from a health professional. Ring national helpline for information, emotional support, advice etc. St. Oswaldâ&#x20AC;&#x2122;s Hospice, Regent Avenue, Gosforth, Newcastle, NE3 1EE 0191 285 0063, Carole Taylor www.stoswaldsuk.org Support for people with life-limiting conditions and carers. Positive Steps short course has advice on benefits, coping with stress, relaxation etc.

DIABETES Diabetes UK 0345 123 2399 National helpline 01925 653281 Regional office www.diabetes.org.uk Diabetes support groups in Gateshead and South Tyneside, with Newcastle group likely to start later in the year. Ring for details.

Stepping Stones Cardio Support Group, West Denton Fire Station, Newcastle, NE5 2RB 0191 264 4169 Linda Frazer www.bhf.org.uk Social group with speakers, trips and activities. Meets second Thurs of the month from 7.30pm New members welcome. British Lung Foundation 03000 030 555 www.blf.org.uk Advice on lung conditions, benefits advice, online forum and local support groups in Newcastle and Wallsend. Ring the helpline for details. Newcastle Healthy Lungs Programme 07469 418906, Deborah Bush If you have COPD this six week programme of specialist advice, exercise and activities helps you manage the condition and can improve your quality of life. Groups in Elswick, Heaton and Westerhope, but you must be referred by a health professional.

See more at www.goldenguide.org.uk

Health & Wellbeing

North Tyneside

Your

care, Your

feedback make health and social care better for everyone Give your feedback to Healthwatch

0191 263 5321 www.healthwatchnorthtyneside.co.uk

Here are some of our services and most are free! VISIT US AT NEWCASTLE VISION SUPPORT Formerly Newcastle Society for Blind People From specialist help to friendly social groups, outings and events there’s so much to do, come and join in! • Sight Awareness courses • Vision support and outreach • Ring Round service to keep in touch

• IT help, tablet classes, technology support • Social groups • Yoga • Vintage group for older people

0191 232 7292

MEA House, Ellison Place, Newcastle, NE1 8XS

www.facebook.com/NewcastleVS Charity no. 1115815

SEARCH RUNS THE CHAIN REACTION SUPPORT SERVICE FOR PEOPLE 55+ IN WEST NEWCASTLE If you are 55+ and want to get more out of life but don’t know where to start, perhaps we can help. Our personal service helps you plan and enjoy a social life, find friends and keep active in your community. We can give support with shopping, cooking, medical appointments, budgeting, correspondence, phone calls and domestic skills too!

Chi Onwurah MP

Newcastle Central Constituency Please contact me or visit my surgery for help and advice with problems

Tel: 0191 232 5838 Email: Chi.onwurah.mp@parliament.uk www.chionwurahmp.com @chionwurah Suite 24, 7-15 Pink Lane, Newcastle NE1 5DW

Talk to the Chain Reaction team at Search on

0191 273 7443

www.chainreaction-newcastle.co.uk

2018

North East daily living guide for over 50s

SENSORY IMPAIRMENT

Newcastle Vision Support, MEA

Deaflink, Key House, 11 Tankerville

House, Ellison Place, Newcastle,

Place, Newcastle, NE2 3AT

NE1 8XS

0191 281 2314, Minicom/Phone

0191 232 7292

07897 329 359, SMS/Text only

www.facebook.com/NewcastleVS Activities include lively social groups with visits and walks. Supported Metro Centre shopping trips. Knit and Natter, yoga, history, tablet classes and technology help. Also vision support, counselling, welfare benefits help, befriending group, and part of the Wireless for the Blind scheme. Ring for details.

louise@deaflink.org.uk www.deaflink.org.uk If you are hard of hearing try the Shhh support group first Tues of the month, at Newcastle Central Library from 1.30pm. Talks, social events, technology, lip reading, loop checks etc. Tinnitus group meets at Key House, ring for details. Support for BSL users includes men’s group, mental health group, social events and help to access information and services. Newcastle Deaf Centre, 2 Summerhill Grove, Newcastle, NE4 6EE 0191 232 4104 Voice/Fax ncdeafcentre@btconnect.com www.newcastledeafcentre.org.uk Various groups at the centre organise activities, luncheon club, sports and social club and BSL mass in the chapel on Sundays.

See also page 38 IT help and ad on page 79. North Tyneside Hard of Hearing Organisation (Hoho), Holy Saviour’s Parish Centre, Tynemouth NE30 2LD 0191 252 3807 Judith Daniel judger.daniel@virginmedia.com www.hoho.btck.co.uk Friendly meetings second Wed of the month (except August) from 2.00pm—3.30pm, and some Thursdays. Loop system for hearing aid wearers and live subtitles. All welcome.

See more at www.goldenguide.org.uk

Health & Wellbeing

RNIB

Dystonia Society North East

0303 123 9999 national helpline

0845 458 6322 national helpline

www.rnib.org.uk Expert advice, one to one and group telephone counselling. Also Telephone Book Clubs, Telebefriending and information on benefits and tax for people with sight loss.

0845 899 1050 local group

See also page 35 NE Visually Impaired Tennis Club.

STROKE & NEUROLOGICAL CONDITIONS Active Stroke North East, East End Pool, Hadrian Square, Byker, Newcastle, NE6 1AL 07773 090647, Anthony McGhee Support and socialising for stroke survivors, their families and carers. Meets Fri 6.00pm—8.00pm. Physiotherapist, exercise instructor and complementary therapist available and free gym use. Free swim Tues 11.00am—12.00pm. All free and no referral necessary. Community Stroke Service, Newcastle 0191 282 6364 www.newcastle-hospitals.org.uk Signposting and advice. Stroke patients’ group second Wed of the month 1.00pm—3.00pm, with speaker and socialising. Ring to check venue. Friendly Carer’s Group runs first Wed of the month at Newcastle Carers’ Centre.

www.dystonia.org.uk Friendship and support group for people with dystonia meets in north Newcastle. Ring for details, all welcome. National helpline, also advocacy and support service. Moving on Together 0191 232 0234, Rachel Simmen or Brooke Wright www.momentumskills.org.uk North Tyneside service offers longterm support to adults with stroke, acquired brain injury and other neurological conditions. Multiple Sclerosis Society 0808 800 8000 National helpline 0191 267 0594, Newcastle & Gateshead 0191 280 0553 North Tyneside www.mssociety.org.uk Social drop-ins, weekly on Tues in Fawdon, fortnightly on Thurs in Lemington. Emotional support, seated exercise and short complementary therapies.

2018

North East daily living guide for over 50s

RVS Speech after Stroke Club, St

SOCIAL PRESCRIBING

Clements Court, Red House Farm

Social Prescribing services offer personal help to find and get started with physical and social activities to help relieve anxiety, depression or isolation, or to increase physical fitness and mobility.

Estate, Newcastle, NE3 2AZ 0191 266 6756, Pauline Taylor paulinetaylor53@yahoo.co.uk Social groups meet Tues and Wed, 10.30amâ&#x20AC;&#x201D;2.00pm if you live in Newcastle and are mobile.

Healthworks Newcastle Parkinsons UK

0191 272 4244

0808 800 0303 national helpline

www.healthworksnewcastle.org.uk One to one support from their health trainers. On referral from a health professional, or you can refer yourself.

0344 225 3608, Newcastle East and North Tyneside 0344 225 3607 Newcastle West www.parkinsons.org.uk Activity and meetings in Newcastle and North Tyneside.

North Tyneside Social Prescribing Service 0191 280 8484

Stroke Association 0303 3033 100 national helpline 0191 487 9988 regional office www.stroke.org.uk Stroke Information Service

www.social prescribing.org.uk Self-refer to the service or be referred by a health professional. See also page 73 Befriending and page 63 Sign North Tyneside.

0191 293 4326, Heather Lydon

Ways to Wellness, Social Prescribing

strokeinfo@nhct.nhs.uk

Service

Stroke North, Howdon Community Centre, Wallsend, NE28 0DS. 0191 237 7453, June Milsom www.strokenorth.org.uk Second and fourth Thurs of the month 1.00pmâ&#x20AC;&#x201D;3.00pm. Activities, speakers, exercise, and outings. Transport help.

0191 208 6555 www.waystowellness.org.uk For patients aged 40-74 with certain long term conditions in the west of Newcastle. A personal link worker helps overcome barriers to managing the condition, whether these are medical, social or financial. Ask your GP about a referral or ring to see if you are eligible.

See more at www.goldenguide.org.uk

A DIFFERENT CONCEPT IN DEMENTIA CARE

AT EOTHEN HOMES WE ARE COMMITTED TO PROVIDING EXCELLENT CARE WITH CHRISTIAN VALUES. Our home in

Wallsend is different to other residential homes offering dementia care. Space and room for residents to move around and enjoy life freely has played a central part of the buildingâ&#x20AC;&#x2122;s design and daily life is not made up of routine and tasks but allows people to get up and eat and drink when and where they want. In other words it is just like home. As well as our specialist dementia care facility, we have homes in Whitley Bay and Gosforth which offer 24 hour permanent residential care as well as short term respite and day care for the elderly.

Please feel free to call in to any of our homes for a cup of tea, a chat and a look around at any time. Wallsend Miller Way NE28 8EL 0191 259 8000 Whitley Bay Park Gardens NE26 2TX 0191 297 0707 Gosforth 45 Elmfield Road NE3 4BB 0191 213 0707

Head Office 0191 281 9100

www.eothenhomes.org.uk

2018

North East daily living guide for over 50s

04 FINDING OUT ABOUT CARE There are many organisations offering support to ill and disabled people and their carers. See the contacts listed here to find advice on types of care and choosing care, practical help at home and information on money concerns.

SUPPORT FOR CARERS Newcastle Carers, 135-139 Shields Road, Newcastle, NE6 1DN 0191 275 5060 Carers Information Line 07874 100043 SMS text message www.newcastlecarers.org.uk Support for unpaid adult carers includes drop-in advice sessions, friendly Carer Cafés to socialise and for support, complementary therapies, counselling and Listening Link—a popular telephone support service. Also Carers Wellbeing Fund small grant for carers.

North Tyneside Carers’ Centre, 3rd Floor, YMCA building, Church Way, North Shields, NE29 0AB 0191 643 2298 www.northtynesidecarers.org.uk Support for any adult or young person looking after someone with a disability, illness, mental health or substance misuse problem. Information, advice and advocacy as well as training to build confidence and skills. Also sociable and therapeutic activities and outings to give you a break from caring. See also ad on page 87.

See more at www.goldenguide.org.uk

Finding Out About Care

Emergency Carers’ Card,

CARERS’ HELPLINES

British Red Cross

Carer’s Allowance Unit

0191 273 7961

0800 731 0297

www.redcross.org.uk Free emergency support to a person whose carer suddenly becomes unable to offer care in the usual way, either through illness, accident etc while away from home. Service gives 7 day, 24 hour rapid response and offers extra support for carers to make an emergency contact plan. Ring for more details and to sign up to the scheme.

0800 731 0317 textphone

Family Lives Kinship Carer Support Service 07860 184906, Lucy Owens Befriending service, general and emotional support for kinship carers, who are often grandparents. Ring for details. Grandparents Plus 07904 201699, Dawn Jenkins www.grandparentsplus.org.uk Advice for kinship carers on non-contact, legal orders, benefits and allowances and childcare etc. Also confidence training and local support groups in Newcastle, Wallsend, Northumberland and around the region.

www.gov.uk/carers-allowance Eligibility details and how to claim Carer’s Allowance and Carer’s Credit. Apply online or by post. Carers Direct Helpline 0300 123 1053 www.nhs.uk/conditions/social-careand-support Confidential advice for carers including assessments, benefits, personal budgets, how to complain etc. Not counselling or advocacy but they can signpost you to further local help. Carers UK 0808 808 7777 Advice Line www.carersuk.org Advice on benefits, rights, carer’s assessments etc. Website has Up Front tool for practical financial information, also carers’ online forum. Helpline closed as we went to press but is expected to reopen in due course.

www.alabasterpublishing.co.uk

2018

North East daily living guide for over 50s

STAYING AT HOME WITH HELP ADULT SOCIAL CARE SERVICE If you have a health condition or disability the right kind of support and suitable modifications at home can make all the difference to your wellbeing. Contact Adult Social Care whether you expect to be eligible for help or not, as they can advise about organisations that might be able to help, and things you can do to prevent your needs from increasing, or make them easier to manage. Their services include short-term support if you need help to live independently after a health crisis or accident, (sometimes called Reablement), and also longer-term support for those who need it. There are charges for long-term support, and you may have to pay part or all of the cost depending on your income and savings. If you have complex needs, with a primary need for healthcare, you may be eligible to have all of your support funded by the NHS.

Community Health & Social Care Direct, Newcastle City Council, 0191 278 8377 0191 278 7878 out of hours scd@newcastle.gov.uk www.newcastle.gov.uk/health-andsocial-care www.mycarenewcastle.org.uk North Tyneside Council, Adult Social Care Gateway Team 0191 643 2777 07950 081 316 SMS text message 0191 200 6800 out of hours mycare.northtyneside.gov.uk See also page 47 Home Adaptations and page 90, SIGN North Tyneside. Information NOW www.informationnow.org.uk See the website for the range of care available to help you live more comfortably and independently. Getting help at the right time can improve your quality of life and allow you to continue enjoying life, plan ahead and make choices that are right for you.

See more at www.goldenguide.org.uk

IF SOMEONE DEPENDS ON YOU, YOU CAN DEPEND ON US Are you a carer? Becoming a carer can happen to anyone at any time and can be ongoing, or temporary. You might not think of yourself as a carer because you feel that you are doing what any person in ‘your shoes’ would do. You might also think that, unless you are claiming Carer’s Allowance you should not describe yourself as a carer. In fact, we define a carer as someone who provides unpaid practical and emotional support to a family member, partner, friend or neighbour who, through illness, disability, substance misuse or mental health issues, would be unable to manage without that person.

Services we offer to carers in North Tyneside

How can we help?

• •

At North Tyneside Carers’ Centre we understand the demands of providing care and the impact caring can have on your health and wellbeing. Our professional, trained team are there to help you, the carer, by providing information, advice and guidance, tailored to meet your individual needs. We can provide support over the telephone, by email, face to face or in a group setting.

• • • • • • •

Understanding your rights Support through the Carers’ Assessment process One to one support Peer Support Groups Advocacy Specialist Mental Health Support Training Sessions Counselling Events and activities

Situated within the YMCA, in North Shields, we are five minutes from the town centre, bus and Metro links. We also offer support in outreach locations across North Tyneside.

call us on 0191 643 2298 or email enquiries@ntcarers.co.uk www.northtynesidecarers.org.uk /NTCarersCentre

@ntCarers

North Tyneside Carers’ Centre, 3rd Floor, YMCA Building, Church Way, North Shields, NE29 0AB Registered Charity No. 1051472

2018

North East daily living guide for over 50s

MORE HELP WITH INDEPENDENT LIVING Age UK North Tyneside, Everyday Living service 0191 287 7028 www.everydayuk.org Personal care, cooking, cleaning, washing, ironing and gardening for clients, a paid for service. See ad opposite. Care & Connect, Customer First Centre, 16 The Forum, Wallsend, NE28 8JR 0191 643 7474 care&connect@northtyneside.gov.uk mycare.northtyneside.gov.uk Advice, information and support to stay independent at home, with telephone or face-to-face help to access support and services in the community. See also page 60 Community Navigators. NB Care & Connect will post out a Golden Guide copy to North Tyneside residents who cannot collect their own. Ring to request one.

Care Quality Commission 03000 61 61 61 www.cqc.org.uk The CQC regulates health and social care services and awards quality ratings. The website lists care homes, GPs, hospitals, dentists etc with inspection results, information about their services and their quality. They are not a complaints service, but if you have a concern about someoneâ&#x20AC;&#x2122;s welfare they will signpost you on and also pass details to the inspector. Caring Hands Charity, 34 Wretham Place, Shieldfield, Newcastle NE2 1XU 0191 261 5234 www.caringhandscharity.org.uk Services to help people remain independent are for disabled and older people, either in the East End or other parts of Newcastle city (ring for details). They include laundry collection, handyman, lunch club, aromatherapy and befriending as well as counselling and benefits advice. Most are free, some have a small charge.

See more at www.goldenguide.org.uk

Are you looking for help around the house or garden? EveryDay Living is the answer.

Availab seven d le a a week ys

EveryDay Living supports customers across North Tyneside who need a little extra support in everyday life; offering a tailored service to suit your own individual needs. Available seven days a week, our services can be arranged at a time to suit you, helping you to get on with your everyday life. We deliver a complete home support service across North Tyneside, including: • • • •

Domestic cleaning Gardening Housekeeping Pet sitting and walking

• • • •

Handyperson service Home shopping Companionship Cooking and preparing meals

Call us on 0191 287 7028 to arrange a free consultation and to find out more. www.everydayuk.org

@EveryDayUKCare

@EveryDayCareAtHome

2018

North East daily living guide for over 50s

First Stop Advice 0800 377 7070 freephone www.firststopcareadvice.org.uk Advice for older people on all care issues, including funding and making choices e.g. housing, types of care, relevant legal and financial issues, home adaptations etc. Also directories of home services, and sheltered and extra care housing schemes.

Shelter Housing Advice Helpline 0808 800 4444 www.shelter.org.uk National helpline weekdays 8.00amâ&#x20AC;&#x201D;8.00pm, weekends 8.00amâ&#x20AC;&#x201D;5.00pm all year.

The National Careline 0800 069 9784 www.thenationalcareline.org Wide-ranging, straightforward information on choosing care services as well as staying safe at home. Also signposting for elder abuse, especially financial abuse and other support networks.

Shelter North East 0344 515 1601 Specialist telephone and face to face housing advice and they have a housing solicitor too. They advise on homelessness, evictions, repossession, rent arrears etc.

See also pages 55 Domestic Abuse, 99 Money Advice and 102 Legal Affairs.

See more at www.goldenguide.org.uk

Finding Out About Care

EQUIPMENT FOR INDEPENDENT LIVING

Newcastle City Loan Equipment Service (NCLES) 0191 282 3484 www.informationnow.org.uk/

Many simple aids are available from high street chemists or shops. In some cases Adult Social Care or health staff may be able to arrange equipment to make sure you are safe moving around your house or to help you move safely home from hospital. See also page 48 Disabled Facilities Grant. Disability North 0191 284 0480 www.disabilitynorth.org.uk Advice on independent living includes housing, holidays, mobility aids and equipment. Benefits advice for Newcastle residents. Ring before a visit, or to make an appointment with an independent living therapist or benefits adviser. Disabled Living Foundation 0300 999 0004 www.dlf.org.uk www.livingmadeeasy.org.uk Advice and directory of specialist suppliers.

organisation/newcastle-city-loanequipment-service/ They install, maintain and repair aids and specialist equipment for you at home. For an assessment to see if you are eligible contact Adult Social Care or a health professional. Red Cross Mobility Aids Service 0300 456 1914 www.redcross.org.uk Ring to arrange short term loan of a wheelchair or commode from depot in Newcastle. Up to 8 weeksâ&#x20AC;&#x2122; loan, but this can be extended. No charge but a donation is requested. Sometimes second-hand wheelchairs are available to buy. Select & Direct Service, North Tyneside Council 0191 643 2777 (option 3) mycare.northtyneside.gov.uk Service provides simple equipment following a short telephone assessment of your needs. They will also fit it for you if necessary.

2018

North East daily living guide for over 50s

PERSONAL ALARM SYSTEMS

Bernicia Community Alarm Service

If you live alone or are concerned about home safety, falls or accidents, you can be connected to a community alarm service so there is always someone you can call for help. Tenants in older peopleâ&#x20AC;&#x2122;s housing may find the service is offered automatically, but it is easily installed for residents in all kinds of housing.

0344 800 3800 www.bernicia.com DJS Telecare 01670 618619 www.djstelecare.co.uk See also ad on page 94.

TELECARE Telecare extends the basic alarm system by adding various sensors. There are detectors for falls, floods, gas leaks, bed occupancy etc. The Council runs its own Telecare system, there is usually a charge for this. There are also a number of other providers. Contact Adult Social Care or ring one of the following: Care Call, North Tyneside 0191 200 6800 mycare.northtyneside.gov.uk Service throughout the borough of North Tyneside. Ostara 0191 277 7470 www.ostara.org.uk Covers Newcastle and some of Ponteland. Part of Your Homes Newcastle.

See more at www.goldenguide.org.uk

Finding Out About Care

2018

North East daily living guide for over 50s

MEALS Meals at Home, Newcastle Council 0191 277 3978

DJS Telecare 01670 618619 or info@djstelecare.co.uk www.djstelecare.co.uk Facebook DJS Telecareltd Friendly person-centred approach from an experienced local team. They are flexible about personal preferences and offer options ranging from simple links to a family member, through to 24/7 monitoring. Their stylish, high quality equipment works in the house or garden, and they are happy to visit and demonstrate the system to you and your family. Equipment includes smoke, heat, co2 and fall detectors. See also ad on page 75.

www.newcastle.gov.uk Service for Newcastle residents to have freshly cooked meals delivered at home. Order regularly or for short periods to cover illness, return from hospital or if your carer is away etc. Community Meals, North Tyneside Council 0191 643 2777 (option 3) mycare.northtyneside.gov.uk If you are unable to use a cooker or microwave you may be able to have meals delivered to you at home. Ring to see if you are eligible. Grange Day Centre, Newburn Road, Throckley, Newcastle NE15 9AF 0191 267 3728 www.grangearts.org Low cost meals provided around the local area. Ring for details. See also page 11 lunch clubs.

See more at www.goldenguide.org.uk

Finding Out About Care

RETIREMENT OR SHELTERED HOUSING

RESIDENTIAL & NURSING CARE

There are bungalows, bedsits and flats to rent from the local authority and housing providers. Usually with alarm system, often with warden support and communal facilities e.g.

Care homes provide care, accommodation and board for people who need a high level of support. They are required by law to be registered with the Care Quality Commission (CQC).

laundry, lounge, garden. Extra Care housing schemes offer a safe environment with individual help from support staff if you need it. They aim to promote independence and wellbeing in a community setting. â&#x20AC;˘ North Tyneside Housing Line,

0345 2000 102

www.northtyneside.gov.uk â&#x20AC;˘ Your Homes Newcastle Sheltered

Housing Service,

0191 278 8600

www.yhn.org.uk

Tyne & Wear Homes 0191 278 8600 www.tyneandwearhomes.org.uk Newcastle, North and South Tyneside and Gateshead councils have joined together to make it easier to search and apply for housing across all their areas. Register with them to see what will suit your needs. Staff can help you

If you need this level of personal care or nursing care you may get financial support from Adult Social Care if you cannot afford the fees. See the range of care providers online. Newcastle mycarenewcastle.org.uk www.informationnow.org.uk North Tyneside mycare.northtyneside.gov.uk www.sign-nt.co.uk www.which.co.uk/elderly-care www.ukhca.co.uk/ choosingcareadvice.aspx

fill in the online forms if necessary.

2018

North East daily living guide for over 50s

05 MONEY MATTERS If you are close to retiring or have already retired, you will be keeping an eye on your financial position. Careful planning and the right advice will help you achieve the best income you can. Use our suggestions here to find contacts for specialist advice and information.

HELP WITH PENSIONS State Pension age is currently 65 for men and for women it is increasing gradually to 65 up to November 2018. In April 2016 the Single Tier State Pension system came into effect. The Additional State Pension has been removed, but the flat rate is higher. It only applies to those who reached state pension age on or after 6 April 2016. For people older than this the system of basic flat-rate pension plus Additional State Pension remains.

What you get depends on the number of years of National Insurance contributions you have paid. You may be eligible to buy missing years to boost the total. Or you may qualify for NI credits if you were unable to pay contributions e.g. whilst raising a family or as a carer. Even if you have other entitlements, or an occupational or personal pension you may still qualify for Pension Credit to top up the total. For an estimate of what you are entitled to contact:

See more at www.goldenguide.org.uk

Money Matters

Future Pension Centre

New Pension Claims

0800 731 0175

0800 731 7898

0800 731 0176 textphone

0800 731 7339 textphone

www.gov.uk/check-state-pension Ring to request a Pension Statement. This is an estimate of your pension total based on National Insurance contributions. Donâ&#x20AC;&#x2122;t leave it lateâ&#x20AC;&#x201D;you can ring years ahead to give you time to plan your finances, buy in missing contributions or sort out any queries in advance.

www.gov.uk/state-pension/how-to-cl

See also page 42 Working after Retirement.

0800 731 0464 textphone

HMRC National Insurance 0300 200 3500 0300 200 3519 textphone www.hmrc.gov.uk/ni

PENSION CLAIMS The Pension Service contact you within four months of you reaching State Pension Age and then you must make a claim. You can defer your pension to get a higher weekly amount.

aim Ring to make a claim and your application can be completed over the phone. You can also claim online, or by post. The Pension Service 0800 731 0469 www.gov.uk/state-pension www.gov.uk/new-state-pension For all general enquiries about State Pension, eligibility, change of circumstances etc. They can organise home visits from the local team in certain circumstances. Pension Credit Application Line 0800 99 1234 0800 169 0133 textphone www.gov.uk/pension-credit For queries about entitlement, applications or change of circumstances etc.

2018

North East daily living guide for over 50s

Pensionwise

Post Office Card Account

0800 138 3944 telephone

0345 722 3344

appointments

0345 722 3355 typetalk

0191 270 4485 face to face

www.postoffice.co.uk/post-office-

appointments

card-account A simple account for receipt of pensions, benefits or tax credits only. You use a plastic card and pin number to withdraw cash at any branch. If someone else collects your money for you, you can ask for a second card.

www.pensionwise.gov.uk Free service offers impartial guidance for over 50s who have private pensions. They explain the options, associated pros and cons, tax implications, and scams. Not financial advisors. The Pensions Advisory Service (TPAS) 0800 011 3797 www.pensionsadvisoryservice.org.uk Independent service gives information on all aspects of pensions, whether state, occupational or private. They can help with disputes about private pensions, but do not give financial advice. Pension Tracing Service 0800 731 0193 0800 731 0176, textphone www.gov.uk/find-pension-contactdetails They help trace schemes you may have paid into and lost touch with.

See more at www.goldenguide.org.uk

Money Matters

WELFARE BENEFIT INFORMATION www.gov.uk/financial-help-disabled Disability Benefits www.gov.uk/disability-benefits-

Jobcentre Plus Benefit Enquiries 0800 169 0310 0800 169 0314 textphone www.gov.uk/benefits-calculators See also page 42-43 on Working after Retirement.

helpline

MORE MONEY ADVICE

• Disability Living Allowance (DLA)

0800 121 4600 if born after 1948

0800 121 4523 textphone

Next Generation Text (NGT)

Age UK Local Age UK teams offer advice on welfare benefits, pensions and other financial matters.

service, extra help if you can’t

hear or speak on the phone.

See page 6 for contact details.

Dial 18001 then 0800 121 4600

• Attendance Allowance, also DLA

Caring Hands Charity 0191 261 5234

queries if born before 1948

www.caringhandscharity.org.uk

0800 731 0122

See main entry on page 88.

0800 731 0317 textphone

NGT service, dial 18001

Citizens Advice

then 0800 731 0122

03454 04 05 06 Consumer helpline

• PIP (Personal Independence Payment)

0800 121 4433

0800 121 4493 textphone

NGT service, dial 18001

then 0800 121 4433

www.citizensadvice.org.uk Advice on debt, benefits, tax, housing, fuel, consumer and other issues. Branches open for limited hours and may offer appointments, drop-in sessions and a telephone or written service, although they all differ.

• PIP New Claims

0800 917 2222

0800 917 7777 textphone

See page 85 Carer’s Allowance.

2018

North East daily living guide for over 50s

Citizens Advice Newcastle, 4th

Money Advice Service

Floor, City Library, Charles Avison

0800 138 7777 freephone

Building, 33 New Bridge Street West,

Webchat service available online.

www.moneyadviceservice.org.uk Free unbiased advice on retirement plans and budgeting as well as financial products e.g. insurance, savings options, annuities etc.

Citizens Advice Newcastle,

Search, Adelaide Terrace, Benwell

4th Floor, City Library, Charles

Newcastle, NE4 9JN

Avison Building, 33 New Bridge

0191 273 7443

Street West, Newcastle, NE1 8AX.

www.searchnewcastle.org.uk Benefits advice for people over pension age and their carers living in the west of Newcastle. Drop in Mon—Fri 10.00am—1.00pm no appointments needed. Appointments for home visits may be available.

Newcastle, NE1 8AX. 0344 245 1288 Tyne Advice Line www.citizensadvice-newcastle.org.uk

www.citizensadvice-newcastle.org.uk Citizens Advice North Tyneside www.ntcab.org.uk There are two main drop in offices: • Camden House, Camden Street, North Shields, NE30 1ND • St Luke’s Church House, Hugh Street, Wallsend, NE28 6RL Outreach sessions in various venues listed on the website or ring 0191 270 4495.

See also page 90 SIGN North Tyneside. CISWO (Coal Industry Social Welfare Organisation) 01977 703384 www.ciswo.org.uk Help and advice on benefits, pensions and in some cases financial support if you are eligible.

Grandparents Plus 0300 123 7015 www.grandparentsplus.org.uk/ advice Advice on non-contact, legal orders, benefits and allowances for kinship carers. See page 85 for main entry.

100

Turn2Us 0808 802 2000 www.turn2us.org.uk Helps people in financial difficulty access grants, benefits or other financial support.

See more at www.goldenguide.org.uk

Money Matters

SUPPORT FOR SERVICE PERSONNEL

Veterans UK

Joining Forces, Age UK North

0141 224 2709 regional service

Tyneside

www.gov.uk/government/

0191 280 8484

organisations/veterans-uk Help with welfare problems, including benefits, pension claims and compensation.

www.ageuk.org.uk/northtyneside This person-centred service supports older veterans and is designed to increase mental wellbeing, help develop hobbies and interests and understand their rights and entitlements. See also ad on page 71. Royal British Legion 0808 802 8080 www.britishlegion.org.uk Financial and welfare help for ex-service members and families. Pop-in Centres for advice at 101 Grainger Street, Newcastle, NE1 5AE and 7 New Bridge Street West NE1 8AQ. SSAFA The Armed Forces Charity 0800 731 4880 Forcesline support 0191 222 0803, Tyne & Wear branch www.ssafa.org.uk Financial, practical and emotional support for those with a forces connection.

0808 1914 218

NB. Both telephone numbers expected to change during 2018. Society of Later Life Advisers 0333 2020 454 www.societyoflaterlifeadvisers.co.uk Lists of accredited financial advisers specialising in later life advice e.g. equity release, care funding, pensions, tax planning etc.

DEBT National Debtline 0808 808 4000 www.nationaldebtline.org Step Change Debt Charity 0800 138 1111 www.stepchange.org See also page 99-100 Citizens Advice.

101

2018

North East daily living guide for over 50s

TAX

Tax Help for Older People 01308 488066

HMRC Taxes Helpline 0300 200 3300 0300 200 3319 textphone

www.taxvol.org.uk Free professional tax advice for older people on lower incomes. Help with PAYE codes, tax returns etc.

www.hmrc.gov.uk Advice on any tax issue. If you are eligible they may be able to visit you at home through their Needs Enhanced Support Service.

LEGAL AFFAIRS Age UK Legal Service (National) 0800 055 6314

HMRC National Insurance www.hmrc.gov.uk/ni 0300 200 3500 0300 200 3519 textphone www.hmrc.gov.uk/ni HMRC Probate, Inheritance Tax & Trusts

www.ageuk.org.uk The national service offers a free consultation. If you wish to proceed they explain the costs and carry out the work by post, email and telephone. Includes Wills and Power of Attorney documents only. Civil Legal Advice

0300 123 1072 www.gov.uk/wills-probate-

0345 345 4345

inheritance

0345 609 6677 minicom

Taxaid

www.gov.uk/check-legal-aid

www.gov.uk/civil-legal-advice Free legal advice if you are eligible for

0345 120 3779 www.taxaid.org.uk Free tax advice for people on low incomes whose problems cannot be resolved by HMRC.

Legal Aid. If you are not eligible they will signpost you to someone who can help. They cover debt, housing, family problems, education and discrimination.

102

See more at www.goldenguide.org.uk

Money Matters

Disability Law Service

Newcastle Law Centre, MEA House,

0207 791 9800

Ellison Place, Newcastle NE1 8XS

www.dls.org.uk Free legal advice for disabled and deaf people on community care issues and benefits. They also have a specialist MS officer.

0191 230 4777

Legal Ombudsman, PO Box 6806,

0748 134 4777 text service www.newcastlelawcentre.co.uk Free consultation on family legal issues for older Newcastle residents on low incomes. Low cost service for residents in other north east areas.

Wolverhampton, WV1 9WJ 0300 555 0333

Solicitors for the Elderly

18002 0300 555 0333 minicom

0844 567 6173

www.legalombudsman.org.uk Independent free service for complaints against solicitors, barristers, conveyancers, claims management companies etc. They do not provide legal advice or represent you in proceedings.

www.solicitorsfortheelderly.com Lawyers specialising in older peopleâ&#x20AC;&#x2122;s issues e.g. wills, paying for care, tax planning, probate etc. Home visits, large print documents and they take time to explain all the issues. Members in Newcastle and Gateshead.

Mind Legal Advice Service