EDITOR’S NOTE Heads of Departments Editor in Chief Daemon Sands daemonsands@littlegatepublishing.com
M
arch has offered a great deal of inspiration and sadness. Top Gear has suffered a massive blow after its remaining two presenters have opted to end their contracts, following Jeremy Clarkson’s
firing. It was an act of uncompromising solidarity on the part of
Director General Don Campbell doncampbell@littlegatepublishing.com
Richard Hammond and James May. More sadness came in the form
Editorial Research Manager Alex Smith alexsmith@littlegatepublishing.com
who has left behind a legacy of literary works that will outlast any of
Sales Director James Martin jamesmartin@littlegatepublishing.com
April should bring us a number of things to look forward to, including
Sales Manager Tyler Harrison tylerharrison@littlegatepublishing.com
a renewal in the investments going into offshore housing markets,
Corporate Director Anthony Letchumaman anthonyl@littlegatepublishing.com
Alternatively, new activities in Saudi Arabia, Oman and Guam are
Lead Designer Alina Sandu studio@littlegatepublishing.com
growth surfacing in all these areas amidst a wealth of developments
Publisher Stephen Warman stevewarman@littlegatepublishing.com
Every business has to have that certain spark that makes it work as
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times are tough and propels when times are good and the businesses
343 City Road Suite 10, Thorpe House London 79 Thorpe Road EC1 V1LR Norwich, NR1 1UA Littlegate Publishing Ltd does not accept responsibility for omissions or errors. The points of view expressed in articles by attributing writers and/or in advertisements included in this magazine do not necessarily represent those of the publisher. Any resemblance to real persons, living or dead is purely coincidental. Whilst every effort is made to ensure the accuracy of the information contained within this magazine, no legal responsibility will be accepted by the publishers for loss arising from use of information published. All rights reserved. No
out. Arabia Cement, TOFCO and Waterleau all bring determined
part of this publication may be reproduced or stored in a retrievable system or transmitted in any form or by any means without the prior written consent of the publisher. Copyright © Littlegate Publishing Ltd 2015
of the passing of the great satirist and novelist Sir Terry Pratchett, our lifetimes and still be relevant even then. a rise in oil prices, which will reinvigorate the oil reliant industries, and which are expected to climb new heights in the forthcoming 30 days. getting the attention of the international business community, with in infrastructure, expansion and development. a company and an enterprise. It’s an ongoing spirit that pushes when we have sourced for you in April’s edition are chock-a-block with said sparks. We have the construction and engineering geniuses Tekfin from Saudi Arabia, alongside NWSC, the corporation responsible for driving clean and drinkable water into Uganda and taking the wastewater ambitions, in line with what they do as businesses and companies. Travel-wise, we sent our correspondent to the far reaches of the old New World, America, to experience some of the best scenes there and back at home, we were fortunate enough to get a review of the Skoda Rapid Spaceback from Donnie Rust. The car was even returned intact. G4S Guam have stepped up the plate and shouldered the responsibility of helping to train thousands of locals for the hospitality and gambling industry, while concurrently running a security business based on the upmost satisfaction of their customers. What do all these companies have in common? Pure, unadulterated passion and purpose. What traits are making your company stand out??
Endeavour Magazine | 3
CONTENTS
17 NWSC FEATURES
29
MAJIS (OMAN)
4 | Endeavour Magazine
11 Arabian Cement Company Value That Makes A Real Difference 19 NWSC Water For All 33 G4S Guam & CNMI Widening That Gap 39 DHL South Africa Carrying The Hopes Of A Country 43 MAJIS (OMAN) Solutions On Tap 55 TOFCO Future Proof Fabrication 61 Waterleau Water, Water, Everywhere! 67 Lian Beng Group Punching High 71 NIDCO Ten Years Old And Ten Times As Strong 77 BancABC Banking With A Difference 83 Tekfen Building For The Future
41 TOFCO
ARTICLES 3 Editor’s Note 6 Business Headlines 48 Automotives Skoda Rapid Spaceback: Awesome Ride Motor Industry Sends SOS Suzuki Set For Scottish Show 86 Gadgets The Robot Uprising: Alarm Clocks Luxury Fog-Free Shower Mirror 88 Travel Set Yourself Free In America This April 90 Book Reviews
53 BancABC Endeavour Magazine | 5
BUSINESS HEADLINES CAREERCAST NAMES BEST PART-TIME JOBS FOR 2015 Accountants, Delivery Truck Drivers, Graphic Designers and IT Experts Among the Best Part-Time Jobs Accountants, Delivery Truck Drivers, Graphic Designers and Writers/Authors are among the best part-time jobs for 2015,
At a higher level, a fresh, outside perspective from a contract or freelance management analyst can be an asset to a company’s leadership. For management analysts seeking new challenges, this can be a rewarding career path.
according to a new CareerCast report. IT jobs such as Computer
“The best part-time jobs include traditional part-time jobs,
Programmer and Network and Computer Systems Administrator
seasonal jobs, freelance and consulting employment,” says Tony Lee,
also made the list.
publisher, CareerCast. “Turning part-time or contract work into a
Not all businesses or organisations can afford on-site IT professionals, so retaining part-time expertise to address any
full-time business is one way in which professionals in struggling fields have overcome slowed hiring.”
technology issues that might arise is a logical alternative. Many
The good news on the employment front is that part-time hiring,
contract computer programmers and network/computer systems
which the U.S. Bureau of Labor Statistics defines as one to 34 hours
administrators can earn a living from part-time assignments, or they
per week, increased considerably amid the economic recovery since
can focus on supplementing their income by floating from business
the recession of 2008. Part-time employment remains high, partly
to business.
due to the Affordable Care Act, which has resulted in companies
For employers that experience a rush during one particular time of year, part-time hires are necessary to meet that demand. For
cutting employee hours to get around providing health care to those working more than 30 hours a week.
instance, accountants are in high demand every spring before tax
The following are the 10 best part-time and temporary jobs for
time and delivery truck drivers have no problem finding work around
2015, using criteria from the CareerCast Jobs Rated report. Wage
the holidays. The suppliers sending out a surplus of products at the
information and hiring outlook is culled from BLS figures. Hiring
holidays also need material movers, so job seekers looking for extra
figures are for all new jobs, part-time and full-time, by 2022. Median
money at that time of year can often find work in warehouses.
wage is per hour.
ACCOUNTANT
COMPUTER PROGRAMMER
DELIVERY TRUCK DRIVER
GRAPHIC DESIGNER
Hiring Outlook: 13%
Median Wage: $35.71
Median Wage: $13.23
Median Wage: $37.79
Hiring Outlook: 8%
Hiring Outlook: 5%
Hiring Outlook: 7%
MARKET RESEARCH ANALYST
MATERIAL MOVERS
PROOFREADER / COPY MAKER
WRITERS / AUTHORS
Median Wage: $28.99
Hiring Outlook: 10%
NETWORK AND COMPUTER SYSTEMS ADMINISTRATOR Median Wage: $34.88
Median Wage: $15.93 Hiring Outlook: 3%
Hiring Outlook: 3%
Median Wage: $30.55
Hiring Outlook: 32%
6 | Endeavour Magazine
Median Wage: $11.04
Hiring Outlook: 12%
Median Wage: $21.22
MANAGEMENT ANALYST Hiring Outlook: 19%
Median Wage: $26.89
SOUTH AFRICA DROPS OUT OF TOP 10 IN AFRICA FOR MINING INVESTMENT BY FRIK ELS, MINING.COM CORRESPONDENT According to the latest annual global survey released on Tuesday
mine workers, followed by another prolonged strike by more than
by Canadian think tank the Fraser Institute, South Africa has fallen
220,000 metalworkers and engineers, dragged growth down to
out of the top ten mining investment destinations on the continent
1.5% for the year. Rolling electricity blackouts (or load shedding at it
and dropped 11 places, to 67th globally.
is referred to in the country) as the power utility struggles to keep its
The institute’s Annual Survey of Mining Companies 2014, rates 122 jurisdictions around the world based on their geologic appeal and the extent to which Government policies encourage exploration and investment. “While it is useful to measure the attractiveness of a jurisdiction based on policy factors such as onerous regulations, taxation levels, the quality of infrastructure and so forth, investment decisions are often based on the pure mineral potential of a jurisdiction. Indeed
creaking coal-fired plants running, have also badly shaken business confidence. Comments on the state of mining in South Africa from the Frasier Institute survey also point to labour and power as central concerns: “Highly political unionised workforce that perpetually demands more and more in return for less and less productivity.” “Inadequate power generation and inadequate labour laws regarding mineral sector strikes.”
respondents consistently indicate that roughly only 40% of their
Namibia is the top ranked destination in Africa and 25th
investment decision is determined by policy factors,” according to
overall, edging out jurisdictions like Queensland in Australia, British
the report.
Columbia in Canada and Colorado in the US. The country showed
The survey covers Central African Republic, Egypt, Lesotho,
improvement on its policy factors and moved up to a ranking of 20th
Mauritania, Morocco, South Sudan, Sudan, and Uganda for the first
in 2014 from 34th in 2013, based on its legal and tax environment
time, but it’s at the top of the rankings that trends are most visible.
and other factors such as infrastructure and costs.
And it’s not encouraging for the continent’s long-time stalwart.
Botswana is ranked just below Namibia overall and is again
South Africa is ranked the 11th most attractive African
the highest ranked jurisdiction in Africa on policy factors, ranking
destination for investment in the resources sector, behind the
13th in 2014 and up from 25th in 2013. Botswana showed an
Democratic Republic of the Congo. Troubles in the mining sector
improvement on the ratings for nearly all policy factors, most notably
are also reflected in the country’s broader economic performance.
for the availability of labour and skills (+15 points), (less) uncertainty
GDP growth in 2014 was the lowest for South Africa in five years. An unprecedented five-month wage strike by platinum
concerning the administration, interpretation, or enforcement of existing regulations (+14 points) and security (+11 points).
BHP’S SOUTH32 SPINOFF TO COST $738M BHP Billiton (ASX, NYSE:BHP) plans to give its shareholders
higher cash payouts all around.
one share in the spin-off company called South32 for every BHP
But the proposal does come
share owned and will put the demerger proposal to a shareholder
with fees – the whole spin-off
vote on May 6.
process will result in a once-
The demerger will see BHP, the world’s largest mining
off cost of around $738 million
company, transform from a giant with interests in 41 assets
before tax. Savings for BHP by
across 13 countries and six continents to “a core portfolio of 19
simplifying its portfolio would
assets across eight countries and three continents.”
be fairly modest at around
Melbourne-based BHP said South32 intends to distribute at least 40% of its underlying earnings as dividends and won’t rebase its own dividend policy if the deal goes through, meaning
$100m a year with most of that achieved by end of 2017.
TRAVEL AMERICA Endeavour Magazine | 7
SUNTECH OPENS WAREHOUSE IN CAPE TOWN Wuxi Suntech Power Co. Ltd has officially announced the
South African Development Community, which serves as a free
establishment of a local warehouse in Cape Town, South Africa. This
trade zone. We are also eliminating the effort involved in the PV
new facility will initially store 500kW of modules and will expand
modules shipping and importation procedure, which will help our
its storage capacity to 1MW later in 2015. Suntech established a
customers to better plan their project schedules,” said Joey Zheng,
full time presence in South Africa in 2014, as part of its expansion
Regional Director to Suntech’s Africa and South Asia markets. “With
efforts in the region.
a growing number of sales to larger scale projects, we will now be
“The opening of a local warehouse in Cape Town will allow
able to assure that all of our customers will have their products
Suntech to increase its sales capacity in South Africa and in the
within 24 hours after purchase, whereas previously it took 40 days for modules to be delivered from China,” Zheng added. Recently, Suntech supplied 100 MW of its high-efficiency PV modules to two projects selected during the Department of Energy’s Renewable Energy Independent Power Producer Procurement
Program’s
(REIPPPP) first bid round. “Under of
the
Shunfeng
(SFCE),
Clean
Suntech
strongest
ownership
balance
Energy
has
the
sheet
in
the industry and was recently added
to
Bloomberg
New
Energy Finance’s (BNEF) Tier 1 solar company list,” said Victor Xiong, President of Wuxi Suntech. “I am confident that our partners and customers will see how our clean energy ecosystem brings value to solar energy development, which is especially relevant in supporting the growing electricity needs in South Africa and in the wider region,” he added. Suntech will be present at Power & Electricity World Africa 2015 in Johannesburg from March 24-25, 2015. The team will be exhibiting the following products: a solar home system, which is an all-inclusive DC power system, the STP26520/Wem and STP315-24/Vem modules for on grid systems, and the STP140D-12/TEA and STP085D-12/BEA modules for off-grid systems. 8 | Endeavour Magazine
GE OIL & GAS WINS $850 M ORDER FOR OCTP BLOCK (GHANA) An $850 million (US Dollar)
on the full range of GE expertise.
of Energy and Petroleum was
of
It shows the value of our broad
pleased with the investments
equipment to the OCTP block
technology scope, cutting across
in this sector and he said that
off Ghana has been announced
two of our business units and
there was a positive effect to be
by
leveraging the GE store to
felt from it for the economy of
deliver
Ghana such as job creation and
booking
for
GE.
the
supply
Incorporating
turbomachinery
and
both subsea
elements the first shipment is
innovative,
economic
solutions for our customers.”
technology and skills transfer.
planned for the final quarter of
He added, “Furthermore, it
The subsea scope of the
2015 with the aim of delivery of
shows the importance of our
order was booked directly with
first oil by 2017.
commitment to local partnership
Eni Ghana and its Partners Vitol
Turbomachinery
and capacity building in order
and GNPC. The Turbomachinery
Solutions scope, consisting of
to deliver the most effective
scope has been awarded by
three LM2500+G4 Gas Turbines
and efficient solutions for our
Yinson Production (West Africa)
for Power Generation and four
customers. We are committed
Pte Ltd, which is the company
Centrifugal Compressors Electric
to partnering with Ghana to help
selected by Eni and its Partners
Motor Driven, will be delivered
support and build critical skills
Vitol and GNPC for the FPSO
solely by GE. Engineering will
and infrastructure development
vessel.
utilize multiple areas of the
for the country’s future growth.”
The OCTP block is located in
company’s expertise, across its
As part of this activity, GE
offshore Ghana at a water depth
Italian (Florence and Massa) and
Oil & Gas is committing to
of 500-1100 meters, 60km
French (Le Creusot) operations.
long term capability building in
from the coast. Eni’s partners
The four Electric Motors suitable
the region. In order to deliver
on the block are Vitol Upstream
for a floating, production, storage
asset
services
Ghana Limited (35.556%) and
and offloading vessel (FPSO)
to the Offshore Cape Three
the Ghana National Petroleum
together with three Electric
Points development, it has also
Corporation (GNPC) (20%).
Generators for Gas Turbines will
established
be delivered to GE Oil & Gas by
with an indigenous company.
GE Power Conversion.
Alongside this, it is funding
The
The
subsea
management
a
Joint
Venture
production
the development of a local
system will be delivered by
capacity and skills development
a
GE
programme, with the Ghana
Oil & Gas and Oceaneering,
National Petroleum Corporation
International, Inc., and includes
and Ashesi University. These
the
and
investments will help GE grow
(SPS)
and
its employee count in Ghana by
engineering,
as
65% and support the training
well as project management,
and development of Ghanaian
fabrication,
oil and gas professionals over
consortium
Subsea
Control
between
Production
System
umbilicals
transport
and
testing. President and CEO of GE Oil and Gas said, “This order draws
the next few years. H.E.
Emmanuel
Armah
Kofi Buah, Ghana’s Minister
BOOK REVIEWS
10 | Endeavour Magazine
ARABIAN CEMENT COMPANY 00 966 12 694 8166 WWW.ARABIACEMENT.COM
DELIVERING VALUE THAT MAKES A REAL DIFFERENCE WRITTEN BY DON CAMPBELL
Arabian Cement Company (ACC) was the first cement producer in either the Kingdom or the Arabian Gulf when it was first incorporated in 1955. The original plant, which was located North of Jeddah city, began production with 300 tons clinker and 100 tons lime capacity, which by 1974 had expanded to 2000 tons per day.
Endeavour Magazine | 11
ARABIAN CEMENT COMPANY
The company continued to grow and expand and, in 1984 in order
to preserve the environment, the Custodian of the Two Holy Mosques ordered that the plant should be transferred to the city of Rabigh, north of King Abdullah Economic City. It was an important and inspired decision, and today ACC has a production capacity of up to 12,000 tons per day.
A
leading Public Listed group based in Jeddah, ACC operates within the cement and ready-mix markets, both inside and outside of Saudi Arabia. With almost 60 years of continuous
success behind it, the company is ranked as one of the largest 100 in the Kingdom, and has a framework agreement in place with Italcementi (the world’s fifth largest cement producer) for mutual investment in the Middle East. An Emphasis on Innovation, Training and Development Committed to the pursuit of excellence and superior service, ACC has invested heavily in the very latest tools and equipment and has cultivated an attitude of openness to new ideas. Furthermore, with a strict work philosophy that is centred on precision and integrity of tenders and complete work transparency, the company provides
performance-based
products,
extensive
industry
expertise, emerging cement technologies, sustainable answers to environmental challenges, and a new way of thinking about the cement manufacturing process. ACC’s main activities revolve around the Rabigh plant, the Qatranah Cement Company in Jordan, a ready-mix concrete and construction supplies company in Jordan, and a cement products company.
RABIGH PLANT Rabigh city was chosen as the location for the plant because of
Gasem AbdulGhani Al Maimani, CEO 12 | Endeavour Magazine
the ready availability of materials and limestone, plus easy access to major markets in the cities of Mecca, Jeddah, Medina and Taif. First opened in 1984, the Rabigh facility expanded into other lines
of production in late 1993, with the establishment of a new factory
investment in the site. Much thought went into the location,
for the production of clinker in 1997.
but the distance from highly populated areas and the availability
From this plant, ACC produces high quality ordinary Portland Cement, Sulphate Resisting Cement and Pozolan Cement, in both
of limestone, which is the basic material in the cement industry, meant that Karak was the perfect place to build.
bulk and bags. No matter what the product, ACC is committed to
The company is keen to develop and expand its facilities and
the implementation of international quality standards for all of its
beneficial influence throughout the surrounding areas through the
cement products during the various stages of production, until they
provision of a number of social programs, both educational and
reach the end user.
entertainment, and tailored specifically to the needs of the local community.
QATRANAH CEMENT COMPANY (JORDAN) In order to achieve its strategic objectives as regards geographical expansion, ACC took the decision to create a new cement factory in the Hashemite Kingdom of Jordan, believing that it was an attractive environment for investment in what is a potentially very lucrative market. Indeed, there is a growing need in the country for high quality cement thanks to the increasing number of large projects being carried out, which are being fuelled by the overall economic renaissance taking place in Jordan at the current time. The Qatranah Cement Company facility is to be found in Karak, 90km south of Amman, with the company making a $400 million
CEMENT PRODUCTS INDUSTRY COMPANY ACC, together with the Al-Yamamah Cement and Saudi Cement companies, own an equal share in this endeavour and has an equal representation on the board of the Cements Products Industry Company Limited (CPI). CPI owns two factories that produce paper sacks for packing cement and petrochemical products such as fertilizers. The factories are located in Riyadh and Jeddah. Whatever the business unit, ACC is producing high quality cement and associated products in accordance with the very highest international standards in order to meet the required specifications of the marketplace at a competitive price. The
ACC circular limestone preblending storage Rabigh line 6
www.bedeschi.com Endeavour Magazine | 13
ARABIAN CEMENT COMPANY
company is committed to achieving long-term, sustainable
certificate which it obtained in 2007 and has continued to renew
success by exceeding customers’ expectations and continuously
every year ever since.
improving the effectiveness of its quality management systems by investing in the very latest technology and constantly upgrading its manufacturing facilities. With a strong emphasis on innovation, training and development, ACC ensures that it has precise quality control systems in place to guarantee product compliance and a clear commitment to environmentally friendly production.
ENSURING CONSISTENCY IN QUALITY ACC’s clients are of the utmost importance to the company, with many strong, long-term relationships having been developed over the years, dictating that a significant percentage of its work comes from repeat business and recommendation. Everyone within the company realises that every client they
ACC is unswerving in its commitment to the very highest
serve in today’s marketplace is confronted with many new and
standards for cement products and, to retain its leadership role
unique challenges, often never before faced in the history of the
within the industry, the company utilises up-to-the-minute control
construction industry. That is why ACC’s entire team is committed
and measurement instruments, thereby ensuring accuracy and
to providing a portfolio of products and services that are designed
timely results. With this in mind, ACC seeks continuous renewal
to secure a competitive advantage for their clients. A full range
of its several local and international quality certifications, including
of tests are carried out regularly to ensure consistency in quality
the Saudi Certificate for Specifications and Measurements and
and compliance to all relevant standards. ACC plans and executes
Quality Management Systems Certification ISO: 9001.
everything thoroughly, so that clients can judge the project as a
These also include environmental operating license certificates issued by the General Presidency of Meteorology and Environment Protection in 2014, as well as the globally recognised ISO14001
14 | Endeavour Magazine
success and achieve an end product that yields a high return on investment. Teamwork defines everything that they do at ACC, with
the company’s broad range of in-house talent having the skill
whilst also encouraging students to experiment and use their own
and capability to handle even the most challenging of projects.
minds to the full. As a result, their commitment to a vitally important
Moreover, clients are given total peace of mind in the fact that no
profession is ensuring that qualified human resources are available
product, regardless of type or volume, will pass the demanding ACC
to meet society’s needs both today and in the years ahead.
quality control standards until it has been checked and verified by the company’s highly qualified employees.
To recognise and reward their participation in modern society and the efforts they make towards its success, the Jeddah Award for Distinguished Teachers was launched in 2012 and ACC was one
THE CULTURAL CENTRE IN RABIGH
of its proud founders.
ACC established the Cultural Centre in Rabigh in 2012, with the assistance of the Rabigh governorate and municipality, to be
BUSINESS ACCELERATORS
an important centre for the holding of national ceremonies and
In light of ACC’s care and support for creative people, the
conferences, as well as other educational, literary and sports
company has participated in the Qotuf Al Riyadah initiative, which
activities.
has been established with the support and approval of the Ministry of Labour. This is the first entity in the Middle East that has been
JEDDAH AWARD FOR DISTINGUISHED TEACHERS
formed in order to assist in the planning and execution of businesses
Both male and female teachers represent a major building
related to entrepreneurship. Put simply, it has been established to
block in the education and learning process, being in the front line
promote emerging companies that are seeking investment in co-
in ensuring that present and future generations can progress in
operation with the Egyptian Company and Sawary Finishers, both
a manner that allows them to enjoy rich and fulfilling lives. This
leaders in their relevant fields. ACC has contributed to many other programs too, such as
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Endeavour Magazine | 15
ARABIAN CEMENT COMPANY
World Disabled Day; a drug awareness and reckless driving
and having port facilities adjacent to its production area. ACC is
program in Medina; the Saudi Society for the Fight Against Cancer,
working with KAEC to build its own export terminal, dictating that
also in Medina; the Iman Association for Cancer Care in Jeddah;
it has an exit strategy whenever there is a surplus. The company
the Committee for the Assistance of Prisoners insolvent in Taif;
has a very competitive edge because of keenly priced fuel and
the Heart Friends Association charity in Jeddah; and the Patients
government support too.
Friends Committee in Medina.
Consequently, ACC will continue its efforts to raise the
The company will continue to strengthen its effort in the arena
production capacity of its production lines to new highs, whilst
of social responsibility and believes strongly in the importance of
maintaining the safety and reliability of its equipment. Within this
contributing to the development of society through the adoption of
strategy, ACC will also proceed with electricity linkage project
programs that add sustainable and added value to the community.
with the Saudi Electricity Company, along with streamlining and rationalising the utilisation of electricity, thereby staying true to its
CORPORATE GOVERNANCE ACC has applied corporate governance with great care and efficiency since the issuance of the Companies Governance Rules by the Capital Market Authority in 2006, which of course ties in perfectly with its positive relationships with shareholders, investors and other concerned parties. As an application of transparency rules, the Board of Directors of ACC approved the governance rules of the company in June 2013 for the enhancement of the shareholders’ rights in the long-term, in addition to the authentication of the governance policies and rules in the company. A copy of the governance rules was sent to the Capital Market Authority at the same time. The various departments within ACC are participating in supporting and strengthening the governance rules in the company, besides continuing to develop the best work techniques for the protection of the interests of ACC and its shareholders. Looking to the Future Today, ACC is ranked sixth in the industry, with a 7% market share nationwide. Committed to ongoing growth and expansion though, the company aims to be in the top three within the next five years. It will achieve this in a number of ways. ACC is currently, for instance, proceeding with the construction of line number seven, which will 10,000 additional tons of cement production per day, with a total capacity of three million tons per year. The initial plan was to expand by 7000 tons per day, but the forecast demand figures necessitated that the company settled on the higher figure of 10,000 tons. Moreover, ACC has the advantage of being very well located, including being right next to King Abdullah Economic City (KAEC),
16 | Endeavour Magazine
commitment to energy conservation in an endeavour which is the first of its kind for cement companies within the Kingdom.
§SETTING A NEW BENCHMARK Backed by state-of-the-art technology, access to the best quality raw materials and highly skilled manpower, in tandem with the Kingdom’s infrastructure growth going into overdrive, ACC is extremely upbeat about the future. Superior products, a strong brand name, and technical know-how represent the company’s abiding strengths. Concrete, of which cement is an important constituent, is the world’s most used man-made material. The only natural material used in greater volume is water! More than wood, plastic, glass, asphalt and even steel, concrete provides the highest level of security and protection for property; the longest life and durability; and the lowest environmental lifecycle footprint. These are just a few of the reasons why more and more developers are switching to concrete, protecting people, the environment, and receiving best value for their investments. And ACC is at the forefront of this trend, supplying a level of quality and service that is setting a new benchmark in the Kingdom of Saudi Arabia.
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18 | Endeavour Magazine
NWSC 00 256-414 315 100 / 00 2565 312-260 414 WWW.NWSC.CO.UG
WATER FOR ALL WRITTEN BY DON CAMPBELL
For a country to develop and grow economically and for people to be healthy, wealthy and wise there is a long list of essential things that need to be put in place. Roads need to be laid and maintained, schools and hospitals need to be built and telephone and Internet connectivity need to be established, but before any of this can occur, safe water needs to flow. Enter the state-owned municipal company, The National Water and Sewerage Corporation in Uganda, who have taken on the challenge of providing clean water and sanitation for its people. Endeavour was fortunate enough to speak with Managing Director, Dr. Silver Mugisha about the project.
Endeavour Magazine | 19
NWSC
The National Water and Sewerage Corporation (NWSC)
Uganda is a Public Utility Company, completely owned by the Government of Uganda. Established in 1972, the corporation’s mandate is to operate and provide water and sewerage services in the areas entrusted to it, on a sound commercial and financially viable basis.
S
ince inception, the NWSC operations have expanded from 3 towns (Kampala, Jinja and Entebbe) in 1972 to 97 major urban
“These initiatives positively impacted on the Corporation’s performance,” Dr. Mugisha points out.
centres across the country (with a total population of over 5
million people) in 2015. Furthermore, water service coverage in NWSC towns is estimated at 79% for which over 96 million m3 of water is produced per annum from 33 water treatment plants and 77 water production facilities, all distributed through over 8,000 km of water mains. Additionally, as Dr. Mugisha points out, NWSC operates 26 wastewater treatment facilities with a total sewer network length of more than 700 km. In total that’s a staggering 405,140 water connections, 19,300 sewer connections and a total work force of 2,473 staff. “The vision of NWSC,” he explains, “is to be a leading water utility in the world and our mission is to provide efficient and cost effective water and sewerage services using innovative managerial techniques and customised solutions for our customers.”
EVERY STREAM HAS ITS COURSE.
COURSE CHANGE AND MASSIVE GROWTH In November 2013, under the leadership of the Board and a new management team, the corporation changed its strategic focus and launched a 5-year strategic direction that provided the corporation with a new outlook and key strategic interventions, while taking into account the wider stakeholder expectations, policy directions and competitive environment. The strategic direction came at a time when the corporation was at cross roads with a good historical performance record, and a growing demand for services across the urban divide in Uganda, “The strategic direction was aimed at gearing the corporation up for transformational changes in its operational and geographical mandate, as well as highlighting the corporation’s contribution towards the national vision of transforming Uganda from a peasantry to a self-sustaining economy.” He adds that over the last two years, the corporation has
The 1990s saw a period of infrastructure development that
implemented a series of pragmatic and innovative interventions
stemmed from the run-down of systems during the period of the
aimed at accelerating the achievement of the strategic direction
Country’s political turmoil prior to 1986. Dr. Mugisha explains
goals and providing water for all. These include a systematic and
that the reconstruction continued through the millennium decade.
quite aggressive expansion of the geographical coverage that
During the latter part of the 90’s it was noted that the commercial
resulted in an increase of the number of NWSC service towns
orientation of the corporation was lacking as it was plagued by a
from 24 to 97 towns across the country in a space of just 2 years.
number of operational challenges, including high water losses and
There has also been a massive infrastructure growth with an annual
low productivity.
average of 1,200 km of water pipe network extended across the
In order to improve performance, the NWSC adopted a two-
country compared to an annual average of only 80 km that used to
tier process or business model. First, a set of long-term strategies
be extended. This unprecedented growth and transformation in the
was formulated through a corporate plan and later, a performance
business and service model of the corporation redefined NWSC’s
contract with the Government, establishing a platform for
role in the Ugandan water sector and service delivery.
subsequent tailor-made activities at a tactical level. Secondly, within
One of the biggest challenges facing most water utilities in
the overall framework of the corporate plan and the performance
developing countries is the high level of Non-Revenue Water (NRW)
contract with the Government, a series of high impact short-term
that includes both physical and commercial losses (mainly caused
performance improvement programmes based on home grown
by illegal water use and water theft). To combat this the corporation
solutions/approaches enabled the operationalisation of long term
initiated a pro-active community-based illegal use reduction
plans.
programme through the WALOPU (Water Loss Prevention Unit)
20 | Endeavour Magazine
Set up of Nakivubo sewerage network
Rehabilitation of Ggaba I water plant
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NWSC
where the corporation partnered with the Police and community to fight illegal water use and reduce NRW.
Social media has also been adopted as a powerful tool for customer engagement. Dr Mugisha explains that the rapidly
With this in mind, emphasis has also been put on improved
evolving shift in how we communicate and connect has forced
engagement with local authorities and communities to minimise the
NWSC to rethink how it interacts with customers. Social media
challenges of inadequate physical planning, catchment protection
which in the context of NWSC is referred to as “social care”
and
Communication
provides a direct path to customers and the NWSC has opened a
(WACOCO) Clubs, and Water Baraza have been introduced in order
24hr social media customer care platform on twitter and facebook
to improve communication between NWSC and the communities
that serves customers on a 24hr basis. This has enabled NWSC
and also to gain feedback on NWSC services, successes and
to drive customer delight and loyalty, and in many cases better
failures.
revenue performance.
customer
service.
Water
Community
Not only should water be readily available, the customer must
There is a growing recognition and acceptance of the need
find it as easy and convenient to pay for it as possible, so under
to focus efforts on providing access to safe water and adequate
Dr. Mugisha’s guidance specific in-house innovations have been
sanitation to those without – these are mainly the poor. Dr Mugisha
developed that have, he says, greatly enhanced customer services.
points out that a range of policy and practical changes must be
Such initiatives as an E-Water Payment system, which saw NWSC
considered for this to be achieved. In the case of NWSC, ‘Water
partner with banks and telecom companies to create a first for
for all’ has become the official policy direction for the Corporation.
settling water bills.
A Water Fund has been established purposely to facilitate network
“Happily, the new billing system, which was developed in-
expansion especially in the new towns/centers added to NWSC
house, has not only made it extra convenient to settle bills for the
operation areas or to low-income areas within existing towns/
customer but it has saved the corporation almost $800,000 per
centers that are currently without network services. Dr. Mugisha
year on licensing fees,” Dr. Mugisha relates.
explains that the main contributors to the Fund are the rich and
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closer access to the network shall significantly benefit the poor. Likewise, the corporation has also systematically increased the number of pre-paid public water points in a bid to improve services for the urban poor communities. A total of 1,600 pre-paid
a cost of US$135 million of which $55 million has been earmarked for NWSC towns of Arua, Gulu, Bushenyi and Mbale.
IN-HOUSE DEVELOPMENT AND TRAINING.
public water points have been installed and the technology has
Dr. Mugisha explains that in 2014, the corporation completed
proved successful due to the community involvement from project
a restructuring exercise to realign the corporation structure with
conception through to implementation and operation. Public
its strategy that would enable them to cope with the current and
Sanitation facilities (over 200) have also been built to complete the
expected changes in the business environment.
water and sanitation chain. There are a number of major projects being implemented by the corporation as part of its effort to provide improved water
The new structure organises the NWSC’s operations into 2 business streams: Technical Services and Finance and Corporate Services, with 8 different directorates.
and sewerage services in the areas of urban hygiene, sanitation
In view of the increased geographical coverage and scope of
and environmental protection such as the Kampala Sanitation
operations, NWSC’s areas of operation have been clustered into 4
Programme (Lake Victoria Protection Project) and the Kampala
regions that include; Kampala Metropolitan Region, Central Region,
Water Lake Victoria Water and Sanitation (KW-LV WatSan) Project
North and East Region and Western and South Western Region.
which aims to improve supply in Kampala metropolitan areas up to the year 2035.
“The demarcation of the regional clusters took cognisance of the need to ensure that the region and the constituent areas
A Water Management and Development Project (WMDP) is
adhered to the agreed minimum economies of scale, revenues
also being implemented under the watchful eye of the Ministry
and break-even ratios,” he elaborates, “The regional structure is
of Water and Environment. This crucial and highly anticipated
aimed at enhancing operational efficiency and promoting financial
infrastructure development is being funded by the World Bank at
sustainability of the corporation.”
Endeavour Magazine | 23
24 | Endeavour Magazine
Endeavour Magazine | 25
NWSC The corporation is cognisant that present and future improvements in operational efficiency of the corporation depend
provides training and capacity building to its own staff, in addition to external clients.
on the development of a cluster of well-trained professional
“Over the next 3 years, we expect KVSDF to be in place and also
managers and artisans who can meet the current challenges and
improve T&CD’s performance as a training provider; embedding
the needs of the coming decades.
quality in the provision of training through accreditation of training
The strategic direction identifies human resources development as a key strategic goal commensurate with NWSC’s core value of
programs; and also open KVSDF to the wider public, especially local Government and sister utilities in the region.” He says.
continuously developing and imparting relevant skills to staff, so as to improve service delivery. In the context of NWSC, training for human resources development is solely defined as a process
PARTNERING WITH THE RIGHT COMPANIES
of interactive participation, where staff are imparted with relevant,
According to NWSC, supply chain is an essential element
spot–on and tailor-made knowledge, with the aim of improving
to operational efficiency and a critical ingredient for ensuring
their performance. Dr. Mugisha explains that as part of its capacity
customer satisfaction and the corporation’s overall success.
development program, the corporation undertakes annual training
As part of the revamp, the corporation’s emphasis has been
needs assessments that translate into the annual training calendar.
placed on building ‘brand trust’ and reducing operating costs as
One of their key aims is to strengthen and pay more attention
two of the key drivers into effective supply chain.
to vocational skills development and the corporation is in advanced
A formalised ethical supply chain policy was built and put in
stages of building its own vocational training facility, Kachung
place as one of the company-wide sourcing policies and in addition,
Vocational Skills Development Facility (KVSDF), that will not only
NWSC works with suppliers with a lifetime partnership philosophy.
serve the corporation skills development needs, but also provide
Regular communication is crucial to keep everything as efficient
vocational training for the country and the region as a whole.
as possible and annual suppliers’ workshops are organised to get
They have also strengthened their Training and Capacity
feedback and also provide support. “The workshop provides a
Development (T&CD) department and their state-of-the-art
good platform for sharing learning between the corporation and
International Resource Center (REC) through which the corporation
suppliers,” Dr. Mugisha says, “We have introduced cross-functional
Save water, save life
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Endeavour Magazine | 27
Water is a valuable resource, every survival of the human species depends on clean, safe and high quality water. Good health, recreation, social and economic progress are induced by the provision of clean and safe water. Junaco is a Tanzanian based company specializing in the distribution of water treatment chemicals, basic industrial and agricultural chemicals, all types of water and flow meters, pipes, fittings, valves and Man hole covers. Since its inception in 2000, the company has grown from strength to strength-distributing products in the domestic market and re-exporting to neighboring countries. Our primary goal is to strive and meet the demands and requirements of our clientele. We have vast experience, knowledge and a dedicated team of professionals who have extensive know-how and exposure in this area of operation and can offer quality solutions and services. Junaco plays a crucial role in the society by contributing almost 80% of water treatment chemicals in East Africa. Our chemicals are cost effective, user and eco friendly hence also contributing to the mounting global concern over the environment. Junaco’s intent is to thrive and become the best in this business. Having branches in Uganda, Kenya, Zambia and DRC we intend to further expand and conquer the entire African market. Nevertheless, Junaco has a plan to establish its own manufacturing factory in Tanzania. Having our chemicals manufactured locally will play a vital role in enhancing deliveries thus making chemicals readily available to end users.
We proudly support NWSC and wish them every success for the future. 28 | Endeavour Magazine
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Endeavour Magazine | 29
NWSC teams and adopted a lifecycle approach to services and analysis of suppliers’ performance in an integrated manner, while taking into account price, delivery performance, service, quality and reliability, and access to technology.” Thusly, the entire supply chain process has also been computerised in an effort to enhance efficiency and promote transparency. Partnerships with other utilities in the region. External services Department has been at the forefront in sharing NWSC’s knowledge and expertise with sister institutions in the region in order to foster South-South as well as North-South Cooperation. Dr Mugisha explains that through the provision of external services to other utilities, synergies are created within the utilities that result in an uplift of performance, thereby providing the basis for sustainable operations in the long-term. Through External Services, the Corporation has been able to partner with several utilities in Ethiopia, India, Kenya, Tanzania, Zambia, Mozambique, Nigeria, Ghana, Rwanda, Trinidad and Tobago, Bangladesh, and Uganda amongst others. This is made possible by the existence of a well-balanced and motivated professional workforce. The Corporation, is playing a key role in supporting the Water Operators Partnership for Africa (WOP-Africa) and it has been the biggest mentor with more than ten WOP-Africa partnerships
§
30 | Endeavour Magazine
LOOKING AHEAD As a result of good performance, the corporation won several regional and global awards in recognition of its efficiency improvements in revenue collection, excellence and innovation, infrastructure service delivery and replicating good practices to other utilities through the external services wing of the corporation. Among industry recognitions, awards received in 2014 included the Global Water Leaders Awards received in Paris, the African Water Utility of the Year 2013/2014 award received in Cape Town South Africa, Golden Europe Award for Quality and Customer Excellence received in Geneva and the most Compliant Public Entity in PPDA (Public Procurement and Disposal of Public Assets Authority) award received in Nairobi.
2015 AND BEYOND NWSC efforts to improve access to clean water, sanitation services and water management have led to immediate and longterm economic, social and environmental benefits that have made a difference to many lives and progressively contributed to the country’s economic and social transformation. Moving forward, Dr. Mugisha reveals that the corporation intends to maintain the momentum of the strategic activities and achievements attained so far and also aims to expand its mandate to cover all major urban
centres within Uganda in a bid to ensure accelerated service and 100% coverage for water. The Corporation is in advanced stages of finalising its 3-year corporate plan for the period 2015-2018. The new corporate plan is strategically anchored and takes cognisance of the 5-year strategic direction and is also in line with the overall Government policy direction. The strategic theme of the new corporate plan is “Continuous Improvement for Sustainable and Equitable Service Delivery” and the catchphrase is “water for all – for a delighted customer by a delighted workforce”. “We intend to draw from lessons and build on the past successes and espouse the elements of water service provision for all, infrastructure growth, water supply reliability, uplifting the profile and delivery of sewerage services, adopting SMART systems, customer delight, enhancing collaboration with various stakeholders, in a bid to create synergies for sustainable and equitable service delivery,” Dr. Mugisha explains. “We need to keep the water going and coming out as efficiently as possible,” he wraps up.
Gauff Ingenieure/ Gauff Consultants (U) Ltd have provided engineering consultancy services to NWSC such as feasibility studies, technical appraisal, preliminary and detailed design, construction supervision and project management for the following water supply and sanitation projects which were mainly aimed at provision of adequate and safe water, improving public health and living standards of the people, and promoting economic development: • Arua Water Supply and Sanitation Project – Detailed Design; 2011-2013 • Gulu Water Supply and Sanitation Project – Supervision of Stages I & II Emergency Works; 2006-2013 • Gulu Water Supply and Sanitation Project – Detailed Design; 2004-2005 • Kampala Revenue Improvement Project (KRIP); 1998-2001 • Many other projects dating back to 1981
H.P. Gauff Ingenieure GmbH & Co. KG (JBG)/ Gauff Consultants Uganda Ltd (GCU) warmly congratulate National Water and Sewerage Corporation (NWSC) on the occasion of its feature article and corporate brochure with the prestigious Endeavour Magazine. Gauff Ingenieure & Gauff Consultants (U) Ltd are proud to be associated with National Water and Sewerage Corporation for the last 35 years.
Water Reservoir – Gulu Stage II Emergency Works
New Pumps – Gulu Stage II Emergency Works
Pumping Main – Gulu Stage I Emergency Works
Alum Dosers – Gulu Stage I Emergency Works
Endeavour Magazine | 31
32 | Endeavour Magazine
G4S GUAM & CNMI +1 671 646 2307 WWW.GU.G4S.COM
WIDENING THAT GAP WRITTEN BY DON CAMPBELL
Security is big business and there is a reason why organisations place such a high value on experience; because when you’re dealing with the protection of people’s property, possessions and wellbeing, experience counts for a bundle.
Endeavour Magazine | 33
G4S GUAM & CNMI
Chris Garde, CEO of G4S Guam and Country Manager, has been enjoying regular promotions and successes. Starting as General Manager in the Philippines, he was then promoted to Vice President for ESS and IT in 2008 and in 2010, after completing the G4S Global leadership training program in the UK, he was assigned as the G4S Security Systems (Guam) Inc. General Manager for Systems Marianas, while concurrently holding the position as Vice President for ESS and IT, Philippines.
B
orn in Bacolod City, Philippines, he is a graduate of the
and Country Manager of Marianas and wanted to start looking into
university of St. La Salle and has a degree in business
new areas for development and growth,”
management. Now, with 20 years of executive management
Chris adds that by then they also had approximately 1090
expertise under his belt in finance and administration, marketing,
employees in his territory, with a market share of 90% in Guam
engineering and project management, business development and
and Saipan. Furthermore, now, G4S are in almost all hotels in the
sales and marketing management, he was kind enough to speak
regions, providing 80% of the security systems found on the islands
with Endeavour Magazine regarding his involvement in G4S Guam.
and are the premier security systems integrator.
As CEO for Guam and Saipan, Chris’ territory extends to Palau,
“We also have a central monitoring station and about 3500
which is an independent republic in Micronesia including the
residential customers. If you look at the market in Guam, the
Anderson air force base in Guam, which is a Navy facility, “Guam
population is about 165,000, while Saipan is 55,000 and Palau is
has the largest US Naval base in the Western Pacific,” he explains,
45,000. If you look at the size of market share, we’re actually the
“And the largest air force base.” According to Chris, G4S started
largest employer in this part of the pacific. We are probably the
operations here in 2004, when they acquired several companies
largest private sector employer too.”
within the area, “The first company we acquired was Securewest, a company focussed upon guarding merchant marine vessels.” These vessels, Chris explains, were the propositioning vessels that were sent out prior to operations such as Desert Storm in Iraq and were support logistic vessels based in Saipan.
What is unique about the business is that while G4S may be considered first and foremost as a security company, the scope and coverage of the services offered are wide and all encompassing, indicating a keen eye for diversification and opportunities. Along with the technology company, the cash in transit
“We also acquired PSA Pacific Security Alarms,” he adds, “And
company and the armoured truck company, they also process cash
in 2010 we acquired Armoured Express the CIT – cash in transit-
and replenish the islands ATMs and have expanded into FM and
company and since then we have consolidated the companies here
software services. Having created an impressive lead between
in Guam and done the same in Saipan.”
them and their nearest competitors, Chris highlights that this gap
Through this consolidation, altogether the company had 600
is dependent on their ability to offer their clients particularly and
guards, including those in Saipan, “By 2012 I was CEO, President
directly relevant services, “Other security companies may only
34 | Endeavour Magazine
provide manned services, but we offer cash services, guarding, alarm monitoring, protective systems and evaluations.” Chris is also very proud of the management team that he has carefully put together over the years as it boasts some most respected individuals, “The former Chief of Police, Paul Suba, runs my operations and I also work with Francis Lesaki, a former chief member of the FBI and director of homeland security in Guam. My division director is Clarence Hearth, who is a former army ranger who retired after 30 years and was a major in the army, my Task Division is also run by a former US marine.” The list of accolades and titles truly illustrates the level of quality that Chris has included into his business and creates an almost frightening catalogue of professional expertise. He explains that these different skill sets have proved invaluable for the protecting of customers. Crime is a fast moving industry, one of the fastest to develop and the only way to forestall it, Chris explains, is to think and act faster, with better resources. “It is the depth of management and our experience which allows us to provide a stellar quality of service,” he says, “Intrinsic ‘know-how’ is required. We have longevity in contracts, with some spanning ten years and more. This is because of our available management and services and our ability to understand the customer’s needs.”
STATE OF THE INDUSTRY Chris explains that as he has a finite territory and that the market itself cannot be expected to grow, but what is growing is the sector in which they provide services, an example would be the hospitality industry. “Saipan has passed a gambling law allowing hotels to offer casinos and there is a plan to break ground on US $7 billion worth of casinos,” Chris explains, “Best and Shine is a major gaming company in Makau who operate VIP lounges and gaming tables. They are looking at constructing five hotels, with a 2000 room total and a theme park.” This is a massive investment and Chris says that when you pour that kind of money into such a small island, there is a multiplying effect throughout all the supply industries that form the foundation for such developments to run on. Chris believes that Saipan will represent the next growth area, not just for G4S Guam but for the entire Micronesia chain because they may be small islands but they are all very closely interconnected.
HURDLES, CHALLENGES AND FOREIGN WORKERS One of the challenges immediately faced is that Saipan and Guam are predominantly dependent on foreign workers, in a number of industries. Guam is dependent on foreign engineers and
G4S GUAM & CNMI
construction workers while Saipan is equally as reliant on foreign
become one of the predominant bases for the military. Obama calls
hospitality professionals, “When they were federalised, the federal
it the ‘tip of the spear’ and marines are coming back to Guam and
government took over the immigration,” Chris explains, “There
rotating, “When you move marines, you’re moving people, support,
was a special Visa that was given, allowing them to stabilise their
machinery and logistics,” Chris tells us, “They are prepping the base
economy because it was predominantly a garment industry back
at the moment, which means a great deal of infrastructure and
then.”
construction projects.”
But, with gambling being legalised, business and investment
Chris mentions that it is difficult sometimes, as most of the
is pouring in, which means more workers are required. Hospitality
US base companies are angling for the same part of the pie and
and gambling require specific skills, specific work titles and fields of
the military has always been very competitive, but when you align
experience and while this is a good problem to be facing, the rub
yourself with big partners you need good partners to work with.
is that the CW Visa runs out in 2019, meaning the current foreign
Generally, there is a lot of excitement but a lot of hard work
workers will no longer be able to work in the country, creating a
remains, “We have the market, but you have to keep ahead of the
void. Concurrent to this, they are expecting a major demand for
game and the competitors,” he says, “It’s all down to quality and
hospitality workers, to the tune of 14,000 workers in total.
being constantly kept on our toes. It’s difficult enough because
“These are for five star hotels and casinos and the industry is
there is always someone out to take the customer, but you have to
very competitive, skills-wise,” Chris indicates, “You need front of
keep widening the gap between you and the competition. Keep five
desk, slot machine and house-keeping workers. Thankfully, as G4S
years ahead of the next competitor, keep innovating, keep moving.”
is not only a security company but also handles facility management
You’re only as good as your next business move, so you have to
in several different sectors, we were able to take advantage of this growth area.” They have built a training centre and become an associate member of the American Hotel and Lodging Association, which sets the standard for hotel changes, “We created and built a facility in Saipan to start looking at training the local workforce to become highly skilled and qualified enough to fill that employment gap and in three or four years, all of that investment will pay off.” The first hotel will start operating this year and three others will open in two to three years, offering the opportunity to upgrade the islands from a foreign dominated workforce to one that is highly skilled and locally trained. This will not only affect G4S Guam and Micronesia, but the industry as a whole. Chris sees the hospitality industry as being one of the main focusses for the foreseeable future and as a spring from which many revenue streams, that will help bolster the economy of the islands, will flow. Cash flow and the movement of cash is a fundamental point within the casino industry. “We see our cash transit business growing as well,” he predicts, “You’re talking about gambling and tourism, which needs to be processed and sorted out. We are extremely optimistic that our future growth will be found in our hospitality and cash business.” This is not the only area that they are looking to for new revenue of course, as they are also working hard to position themselves to play a significant role in the military build-up and projects on the island and have, accordingly, set a small business aside to capitalise from them. One of the things happening in the US, is that Guam has
36 | Endeavour Magazine
remain innovative and you have to stay adaptive.
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Endeavour Magazine | 37
38 | Endeavour Magazine
DHL SOUTH AFRICA 27 11 921 3666 WWW.DHL.CO.ZA
CARRYING THE HOPES AND DREAMS OF A COUNTRY WRITTEN BY JACK SLATER
DHL Express was recently named as one of the first five companies in the world to be certified as a Top Employer Global 2015 and the only company to be certified in every continent around the world. This solidifies DHL as the global market leader in the logistics and transportation industry and “The logistics company for the world”.
Endeavour Magazine | 39
DHL SOUTH AFRICA
In South Africa the business’ growth has, for a long
time, been focussed not only on expansion but consolidating old methodology with new so that their services, which are renowned, can also stay on the cutting edge of technology.
S
peaking with Managing Director of DHL Express South Africa, Hennie Heymans, it was clear that one of the focusses of South Africa is aimed at the development of not only the
business but also the country itself. Accessibility is important, Hennie explained over the phone to Endeavour Magazine. While DHL has a number of multinational companies as clients and facilitate the successful and timely movement of deliveries across the country and into the heart of Africa, there are a still a host of smaller businesses that can benefit greatly from their services. As one of the fastest growing nations on the African continent, South Africa has captured the global economy’s eye and money both from foreign investment and Government subsidies is coming in. This is creating opportunities for SMEs to gain footholds on new contracts and grow their own foundations. It makes sense, therefore, for DHL to make themselves accessible to the grass roots companies who will be the major players in the future. Heymans says, “Africa offers great opportunities for SME growth. According to Deloitte, Africa’s middle class has tripled over the last 30 years, and the current trajectory suggests that the African middle class will grow to 1.1 billion in 2060. As African economies are some of the fastest growing in the world, the outlook for the continent is very positive going forward.”. DHL Express offers tailor-made solutions to businesses in Africa
40 | Endeavour Magazine
with a service that is second to none. Time and time again their
ranks of the business, establishing his knowledge of every aspect of
dedication to excellence in international express services has been
the company along the way until reaching the position of Managing
recognised and after over thirty-five years of supporting Africa, the
Director, where he has been able to help navigate the direction of
desire to anticipate, adapt and create services to help their clients
the South African division.
achieve their full potential is still as strong. According to the 2014 year-end report¹ by the International Air Transport Association (IATA), trade activity across the African
“South Africa is a country with vast potential and DHL Express is in a position to offer meaningful help and support in helping it fulfil I,” he says
region remained positive despite major economies, Nigeria and
Relationship building is integrated into DHL’s overall business
South Africa, underperforming for parts of 2014. Regional growth
approach and something written into their corporate mandate,
supported demand for airfreight and capacity rose by 0.9% for the
which is focussed on connecting the world. Being present in over
year as a whole, helping to strengthen load factors. African carriers’
220 countries and territories across the globe and employing over
freight tonne kilometres (FTKs) grew by 12.2% in December and
325,000 people, it is safe to say that they have definitely succeeded.
6.7% for the year as a whole. Globally, the air cargo business is
But Hennie points out that this is only part of their overall plan
growing again after several years of stagnation, with demand
and that by making use of a simpler approach when liaising with
growth up 4.5% compared to 2013, as measured by freight FTKs.
new clients, removing all the jargon to make using DHL as straight
“Every industry has its own particular characteristics and supply
forward as possible, they will be able to introduce new SMEs into
chain needs, which is why our sector management approach is to
their family, further increasing their own abilities to further develop
work with customers to optimise the value proposition for their
by increasing their connectivity.
industry’s distinctive requirements. A key to our success is to create
“The growing internet user penetration in Africa also provides
a simple, yet innovative and unique experience according to sector,
a sizeable opportunity for SMEs, and as Africa continues to adopt
making it easier for you to do business with us,” Hennie says.
e-commerce as a way of life, businesses are able to leverage this
Hennie is definitely one of the best people to help facilitate their cohesion with DHL Express South Africa. Having joined DHL
online market, while reducing traditional customer acquisition costs,” concludes Hennie.
Express some 13 years ago as a sales manager, he has climbed the
Endeavour Magazine | 41
42 | Endeavour Magazine
MAJIS (OMAN) 00 968 26852400 WWW.MAJISOMAN.COM
SOLUTIONS ON TAP WRITTEN BY MARY PARKER
Founded in response to a growing need for industrial port support, Majis Industrial Services has gone from strength to strength. We spoke with company CEO, Ahmed Al Mazrouy, to find out what he attributes this success to.
Endeavour Magazine | 43
MAJIS (OMAN)
Founded in 2006 as a wholly Government owned company, Majis Industrial Services (Majis) was designed to create and look after every aspect of water utility services.
P
roviding infallible services to all industrial and other occupants of Oman’s largest port and petrochemical estate, found at the Sohar Industrial Port Area (SIPA), naturally required an
organisation that was as knowledgeable as it was forward thinking and proactive, not to mention fiscally stable. Ahmed Al Mazrouy quelled any fears about these elements, “Building, operating, maintaining and providing uninterrupted, reliable and cost effective water utility services to the industrial and port complex with over USD 15 billion in investment as a newly created Omani company is a challenge the company took upon itself. In several ways, it has been a challenging journey for Majis as there was no such model in Oman, of a one stop industrial water utility provider, to learn or replicate the experience from.” Leaping in at the deep end, Majis were far from just treading water and demonstrated not only a vision of excellence to operate in accordance with, but also the tenacity and ability to remain consistently fluid and adaptive to new innovations and ideas. “Majis initially, and until 2010, operated its infrastructure through a local contractor. This contract was essentially a manpower supply contract with no performance obligation on the contractor. The water utility services Majis provides to industries are critical, to the extent that an unplanned service outage could lead to significant losses and create associated problems of re-start up, following the unplanned shutdown. There was an indication that there will be a need for a central effluent treatment and recycling facility, in time, to handle effluents that could be complex with the refinery, petrochemical and metal businesses carried out
44 | Endeavour Magazine
by industries at SIPA. This led Majis to a decision that it would
for such a coveted role was fierce, but Veolia, France emerged
need the technical support of a sound partner to facilitate such
victorious in December 2010.
responsibility.”
“This contract is performance-based, whereby Veolia is
With such a firm grasp on the future requirements of the
incentivised for excellence and savings brought about and penalised
industries that are reliant on a reliable and quality service from
for operational failure. In the last three years this strategic alliance
Majis, the team is demonstrating wisdom far beyond its years and
partnership has brought about a number of improvements in the
a lasting commitment to ensuring all eventualities can be handled.
areas of asset maintenance and customer service, which resulted
“The Government of Oman initially built, with our engineering
in the overall customer satisfaction rating for Majis’s services
support, a seawater intake and pumping station, portable water
improving from 75% to 84%.
distribution network and sewage collection network, which
It has also offered training to Majis’s employees, through various
Majis then took over but we did not stop there. We went on to
initiatives including secondment to work at the various operational
identify other water utility infrastructure required to service SIPA
facilities of Veolia and shadow training at Majis’s own facilities.
and complete the entire water cycle requirements and so we built
A computerised maintenance management system has been
further assets through a combination of debt and equity financing.”
integrated with Majis’s ERP system and the team has successfully
These assets included a common cooling water system, sewage
obtained ISO 9000, 14001 and 18001 for the operational and
treatment plant, process water distribution network, irrigation
management services being offered to Majis by Veolia. There has
water distribution network and a reverse osmosis-based seawater
also been significant improvement in health and safety, thanks to
desalination plant. Not what you would call modest investments,
adopting the best practices they implement worldwide.”
these assets allowed for a degree of future proofing, not to mention
Though alliance partnerships are commonplace in modern
all important client confidence. Keen to keep building, Majis invited
business, it is an impressive organisation that can admit that they
international water utility operators to tender for a position as its
have benefitted, as a company, from the inclusion of external
strategic alliance partner. As you can imagine, the competition
influences, but that is Majis all over. Never ones to ‘glory hunt’,
Endeavour Magazine | 45
MAJIS (OMAN)
they are always looking for the best solutions for the continued
“We deliver echo friendly, sustainable water solutions that
provision of perfect water utility services for one of the industrial
satisfy customers through committed and competent resources
hubs of Oman.
and well managed assets while remaining cost effective. Our
Moving forward, Majis is in the midst of some exciting projects, most notably the erection of a second seawater pumping station, a second desalination interest, a second industrial effluent recycling plant the collection and recycling of treated industrial effluent.
continuous focus on customer satisfaction means that we have delivered value to clients for over nine years.” He continued on to explain how the Majis supply chain is selected with client satisfaction constantly in mind,
Naturally, these measures are a welcome addition to the services
“We have a combination of strategies when it comes to
already on offer, not least from an environmental point of view,
maintaining an effective supply chain. As a water utility provider we
something that an astonishing number of large corporations still try
rely on competitive strategies in terms of infrastructure creation,
to avoid acknowledging. Mazrouy added,
while we strive to maintain long-term relationships for operational
“We currently provide tanker-based process water supply to
outsourcing. We partner on a long-term basis to optimise cost
the Sohar Free Zone (SFZ). We are in discussion with stakeholders
and improve reliability, without compromising on the governance
and are expecting to provide all water utility services to SFZ over
and competitive procurement strategy. This allows for exemplar
the next two years or so.”
customer service to continue, uninterrupted.”
The sheer scale of attainable ambition being demonstrated by
Looking ahead, we asked what the most exciting upcoming
Majis is inspirational, so we enquired about the staffing support
initiatives are and in true Majis fashion, they are ambitious, large-
that will be utilised.
scale projects,
“We have 32 permanent and approximately 100 ad hoc staff
“We are looking to double product volume of cooling water from
members, with all operating staff adhering to the ISO 9000, 14001
350,000m3/hr to 700,000m3/hr, expand desalination capacity to
and 18001 standards. Staff development is the most important
capture all available opportunities, treat effluent waste and recycle
element of our strategy. We have a competency mapping based
to support the environment and generate value for customers and
training program that is in effect for each employee and on an
create a joint venture company with an internationally reputed
average they all attend between 30 and 40 hours of training per
partner. This joint venture will be designed to deliver world class
annum.”
water utility services to industrial areas in the region.”
We wouldn’t expect anything less than extraneous training,
With plans to invest in the region of USD 50 million, over the
unyielding support and stringent competency standards from Majis
next three years, Majis is on track to set itself apart as the premier
and we can imagine that the staffing body is far more than a finely
supplier of water utility solutions for businesses in the region and
tuned machine geared towards success and quality. It is most likely
we have no doubts that they will success in their endeavours. By
an extremely satisfied team of individuals who feel appreciated
retaining a focus on client satisfaction and anticipating future
and quantified every day. Talking about what sets Majis apart from
needs, Majis is a fountain of industry expertise that looks set to
competitors, Mazrouy explained,
never run dry.
46 | Endeavour Magazine
Planet - June 2014 © Veolia Photo Library - Stéphane Lavoué
Veolia and Majis – a successful partnership Majis Industrial Services is one of the leading companies at water utilities in the Sultanate of Oman. Together with Veolia, it runs and maintains water extraction and distribution facilities that provide water and wastewater services to the industrial users of the port of Sohar whose location and role are so closely linked to the country’s future. So as to meet the demands of this rapidly developing port area and increase the quality of its services, the Omani company decided to benefit from Veolia’s expertise in water utilities aspects and get strategic management support. Corporate Social Responsibility is at the heart of the partnership between Majis and Veolia. Together, we strengthen ties with the local communities through university partnerships and educational programs, accompanied by awareness-raising actions.
OPERATIONS
UNRIVALED NETWORK OF EXPERT TALENT AND BEST PRATICES ENVIRONMENTAL & RESOURCE RECOVERY
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AUTOMOTIVES SKODA RAPID SPACEBACK: AWESOME RIDE WRITTEN BY JACK SLATER
Skoda’s description of this unassuming and city-sized car is “Simply Clever” but I would have gone more for “Fiercely Fun,” or “Unbelievably Economic”. However you want to describe it, this is a winning vehicle.
48 | Endeavour Magazine
This is one of those value-for-money buys that, just through sheer quality, will render you unable to drive anything else.
D
riving up to Scotland on my annual trek to the lands of rolling
make it different without it becoming a novelty. This is one of those
hills, kilts and anti-sobriety, I had a long time to get to grips
value-for-money buys that, just through sheer quality, will render
with the Skoda Rapid Spaceback Elegance. A 1.2 litre engine,
you unable to drive anything else.
with Greentech technology, I was, at first, a little concerned as the drive up to Fife (my ultimate destination) was remarkably uneventful. The roads were clear, there was no congestion, no tractors, no 18-wheelers and few manic motor heads. Having hit a traffic bubble, I sat back and enjoyed the simplistic, economic design of the vehicle and its controls. Even when Skoda was not the most popular vehicle, and especially now that it has the manufacturing power of VW, I’ve always been a fan. I enjoy the simplicity of driving it, the way that everything is where it should be and just makes sense. I appreciate not having to read the manual to find out how to turn off the windscreen wipers or figure out how I can mute the Sat Nav voice. Every manufacturer seems to put certain little characteristics and gimmicks in their cars so that their drivers, inevitably, become reliant on them and find they can’t drive anything else, but not so with this.
HANDLING Gear shifting was smooth and agile, with enough technology supporting the drive to make it a pleasure but not so much as to make it boring. All in all, this car feels good to drive. You get a lot of power from the 1.2 litre engine, coupled with a lot of control and great mileage from your tank. While you won’t find the Dukes of Hazzard zipping around in it screaming out “Yeeeeehhhaaaaawwwws!”, you do have to keep an eye on the speedometer because it feels remarkably comfortable and smooth at 80 miles an hour and wants to go faster.
EXTERIOR The new sport exterior of the Rapid Spaceback exudes a dynamic elegance; it has a long rear window design, which creates
From a driver’s point of view, the Rapid Spaceback comes with a
a sportier, speed-stretched look despite behind a full 18cm shorter
lot of space and numerous clever features, intelligent safety systems
than the Rapid model. Furthermore, its dynamic silhouette is
and low fuel consumption figures that will definitely impress even
marked by clear lines, a long wheelbase and a sharp tornado line.
the stingiest of drivers. In many ways, the Rapid Spaceback is the
It’s snout is based on the Rapid model, with core elements
perfect example of why so many buyers become Skoda buyers.
being the prominent grill, the new logo on the front end of the
Stylish and practical, it has just the right amount of individuality to
bonnet and the cloverleaf arrangement of the headlights. Endeavour Magazine | 49
The tail end of the car features clear lines and creates a balanced and uncluttered impression. A black diffuser element equally underlines the horizontal orientation as well as the broad tail lights in the brand-typical ‘C’ shape design.
A SPACIOUS AND ATTRACTIVE INTERIOR It is a long enough journey from Norfolk, in the easterly bulge of England, to Fife, in Scotland, and I had a lot of time to appreciate
SAFETY FEATURES As you would expect of a Skoda, the Rapid Spaceback offers some brilliantly high levels of safety with front, side and head airbags, height-adjustable three-point safety belts with pretensioners and height-adjustable head restraints. ABS and ESC systems are also available as standard. Other active safety features available include front fog-lights with cornering functionality and hill-hold control.
the sensual, fun lines of the interior of the Skoda Rapid Spaceback. As is typical of all Skoda models, the interior of the new Rapid Spaceback offers a lot of space. Despite the exterior of the new model measuring 18cm less than the Rapid, passenger space is just as generous as in the car’s ‘big brother’. With lots of leg stretching room in the back and plenty of headroom, it highlights the intention and purpose of this car; to carry groups of people. The boot space is equally impressive, with a maximum capacity of 415 litres with the rear seats up and 1,380 litres with the rear seats down.
BITS OF CLEVERNESS ALL OVER Much the same as the Rapid model, which was the first to offer the “Simply Clever” features that helped build its reputation, the Rapid Spaceback includes the same, such as a handy ice scraper in the fuel filler cap, a double sided floor cover in the boot, a waste bin in the side door, a parking ticket holder, a multimedia device holder (which I won’t lie, I only realised that’s what it was when I read the brochure afterwards), cup holders for front and rear and a parcel shelf that can be stowed behind the rear seats. 50 | Endeavour Magazine
ENGINES AND EQUIPMENT The Rapid Spaceback is available in three petrol and two diesel engine options. The TSI petrol engines offer a great blend of power and torque combined with low CO2 and impressive fuel economy, whilst the 1.6 TDI CR 90PS GreenTech diesel engine emits just 99g/km of CO2. A wide range of equipment is also available as standard, including 15” Dakara steel wheels, manual air conditioning, electrically adjustable heated door mirrors and ESC (including ABS, MRS, ASR, EDS and HBA).
DRIVING PLEASURE AND CONFIDENCE At under £15,000 this would definitely be a great first time car, or the car of choice for a young businessman or woman looking to invest in a vehicle that would never let them down. This is doubly true if you have a city job or one where you find yourself driving into cities, as I had no problem finding a parking space and no concerns about the roads of Britain being too narrow.
However, there is an armrest that is positioned over the hand brake, which can be lifted up to sit between the driver and passenger seats, which is perfect for hitting your elbow on every time you want to handle the hand brake or change gears. Not limiting enough to be dangerous, I just couldn’t fathom what it was there for. And that’s the total sum of what I didn’t like about the car. Literally, that is it! The fuel economy is brilliant; I drove from Norfolk to Fife and a quarter of the way back on one tank of fuel before I filled up. At £55 for a full tank of petrol, that’s not bad and within those miles there was motorway and city road driving, to give you some perspective. It looks good too. There is no sacrifice of style or appearance here, with the strong angles at the rear that have come to signify rapid backs, mag wheels and that Skoda snout, it’s a proud and capable vehicle. Officially, I didn’t get the chance to take the car off road, so officially I cannot say how surprised I was that the Skoda Rapid Back, which is described as being a young family city car, handled the rough terrain of the Scottish borders well. I would also not be able to officially comment on how good the car looks with a thorough splash of fresh mud across the front and with drabs of heather caught in the grill.
THE NEW ŠKODA RAPID SPACEBACK IS AVAILABLE IN FOUR GENEROUSLY APPOINTED TRIM LEVELS: S, SE TECH, SE SPORT AND THE GREENLINE, WITH PRICES STARTING FROM JUST £14,500 OTR. Endeavour Magazine | 51
MOTOR INDUSTRY SENDS SOS OVER POOR CAREERS ADVICE
T
he warning follows IMI sponsored research from the Industry
the IAC survey shows that the provision of careers advice in the UK
Apprentice Council (IAC), which showed that 45% of current
has become so poor that it is increasingly difficult for young people
industry apprentices had received poor or no advice and
to discover apprenticeships. If parties wish to see their long-term
guidance on their career choice. Meanwhile, less than 10% said
economic plans come to fruition they must address this.
a careers advisor or teacher had helped them find out about
In the motor industry we work in a dynamic, high tech,
apprenticeships. There is currently no statutory requirement for
environment, which needs bright minds to keep up with rapidly
young people to have access to face-to-face careers advice.
evolving technology. But we are already seeing examples, in the
The automotive retail sector is responsible for the service
sector, of top apprenticeship programs struggling to attract the
and maintenance of the UK’s 32 Million cars and employs over
calibre of student they need. Young people are being directed
500,000 people. Like other technical industries, it is reliant on the
to academic routes, without any reference to alternatives. We
apprenticeship system to attract and train new workers.
desperately need a system in place where young people are
The IMI is calling on political parties to back up their pledges
consistently presented with all the options.
to support apprenticeships by addressing the shortfall in careers
Poor provision of careers advice, coupled with a rise in the
advice, before it becomes a serious road block to economic growth.
school leaving age, has the potential to create a perfect storm
In 2015, the school leaving age will be raised from 16 to 18. This
for the apprenticeship system and the industries which rely on it.”
will make it harder than ever to pull candidates from the academic
Nash concluded.
system into vocational routes.
IMI is sponsoring National Careers Week from 2-6 March,
IMI CEO Steve Nash explained:
in an effort to raise awareness about career opportunities in the
“All the major political parties have been keen to include
automotive sector.
apprenticeships as integral parts of their economic plans. However,
52 | Endeavour Magazine
SUZUKI SET FOR SCOTTISH SHOW
S
uzuki GB is set for the MCN Scottish Show, which takes place
display from the V-Strom stable will be the V-Strom 1000 Sport
on Saturday 7 and Sunday 8 March, where the Japanese
edition and the V-Strom 1000 that Bike Magazine rode from its
manufacturer will be showing off the new GSX-S1000 and
base in Peterborough, in the UK, to the factory it was built in,
GSX-S1000F models.
located in Hamamatsu, Japan.
The new models, which were on display at the popular MCN
The GSX-R1000, which comes in the stunning MotoGP livery
London show last month, feature an all-new lightweight frame
for 2015, will be on the stand, alongside the special Hayabusa
and an engine based on the iconic GSX-R1000 K5. The engine
Z, GSR750, VanVan 125, Inazuma 250, the Intruder M1800RBZ
comes with new, lighter internals and redesigned cam profiles,
performance cruiser, and the multi-award-winning GSX-R600 and
while a three-stage traction control system comes straight from
RM-Z450
development in the MotoGP sector. The new V-Strom 650XT will be on display, which adds even more punch to the already established V-Strom 650, with updated
Suzuki can be found on stand H128 and will be supported by popular dealerships Cupar Motorcycles, Mickey Oates Motorcycles and Saltire Suzuki.
styling and DID wire-spoke wheels that increase performance on
The MCN Scottish Show takes place from Saturday 7 - Sunday
unpaved roads. Hand guards, an aluminium sump guard and engine
8 March at the Royal Highland Centre, with doors opening at 9am
bars complete the look and offer even more practicality. Also on
on both days.
Endeavour Magazine | 53
54 | Endeavour Magazine
TOFCO 001 868 651 0006 WWW.TOFCOTT.COM
FUTURE PROOF FABRICATION WRITTEN BY AMY TOCKNELL
Serving the oil and gas industries, Trinidad Offshore Fabricators Unlimited has created a reputation as solid as its construction projects. We spoke with Glen Earles, General Manager, to find out how the company has laid such solid foundations.
Endeavour Magazine | 55
TOFCO
Founded in 2003, Trinidad Offshore Fabricators Unlimited (TOFCO) is the product of a joint venture between Chet Morrison Contractors Inc., an LA based organisation and Weldfab Ltd, located in Trinidad.
T
he collaboration came about as a result of a tangible need for specifically focused construction and fabrication services, as
Intelligent Surveying & Mapping Solutions
Glen Earles explains,
“We were established specifically to serve the offshore
industry, off the coast of the island nation of Trinidad. The Company focuses on the fabrication and construction of greenfield projects on offshore platforms and other facilities serving the oil and gas industries. TOFCO has taken aim and is heading towards a target of being the best in the region with a worldwide reputation for the highest safety standards and quality of work.” Ambitious from the outset, TOFCO placed itself firmly in the forefront of its industry and has not slowed down, “The company has grown immensely, thanks to having an Services offered include: Land & Engineering Surveying Services
experienced and skilled workforce ready for the execution of
Dimension Control and Pipeline Surveying Photogrammetric Mapping and 3D Laser Scanning Hydrographic Surveying Draughting and Mapping Services GIS Design and Implementation Subsurface Surveying (Underground Utility Protection Services) Surveying Supplies
continues to maintain a high standard of HSSE, Quality and Schedule
29 Harris Street, San Fernando, Trinidad & Tobago, W.I. Tel.: 1 (868) 652-1314, Fax: 1 (868) 652-3911 Email: info@Issurvey.com Website: www.Issurvey.com 56 | Endeavour Magazine
lssurvey L and S Surveying
brownfield offshore maintenance work over the last three years and Adherence. The company is also in the process of constructing a world-class fabrication shop with an attached warehouse storage space. This will allow TOFCO to be more competitive with future bids as piping and small deck extensions can now be fabricated within a covered facility, with improved productivity and schedule certainty.” Earles is clearly excited by the success already attained by the company and motivated for the future, but he reassures us that
there are no current plans to move away from the specific talents
originally focussed totally on the offshore fabrication and
and specialisms of TOFCO, stating that,
construction business. In the later part of 2014, the company
“At the moment TOFCO is not venturing outside of our core
started providing the services of electrical and instrumentation
business of structural fabrication and construction, but has added
installation and testing for brownfield projects and we have plans to
electrical and instrumentation capabilities.”
grow in this discipline. Agility has allowed the company to fabricate
It’s a steady and controlled hand that can resist the urge to
and process whatever is applicable to our model.”
steer a company towards unknown waters in pursuit of possible
In an industry as quality driven as fabrication and construction,
profit and Earles has such a grip. Determined to remain true to the
it can be difficult for organisations to effectively set themselves
ethos and aims of TOFCO, he remains steadfast in the pursuit of
apart, but TOFCO likes to think outside of the box, even if it is a
the highest industry standards and excellence, within a small arena
fantastically composed box of their own making, so we asked Earles
of specialist fabrication and construction services.
to divulge what makes the company different from its competitors.
Speaking about the current day-to-day activities of the company, Earles is animated in his pride,
“TOFCO’s proven historical performance has certainly allowed the company to be the best at what we do; construction of offshore
“TOFCO’s recent work includes the fabrication of a new
platforms in Trinidad and Tobago and the Caribbean. The company
platform, the largest offshore platform to be built in the Caribbean
has always delivered a quality product and been able to stand up
and continues with a number of smaller brownfield maintenance
to any challenge and the direct waterfront property has eliminated
and fabrication projects in support of oil and gas customers
any other competitor from attempting to undertake any work of a
including procurement, fabricating, blasting and painting, storage,
similar magnitude.
equipment rentals and consulting work to clients. “ An impressive portfolio of work, Earles continued to reveal more, “We are engaged in a programme of diversification as TOFCO
Outside of its fabrication facility, TOFCO’s employees assist residents of the La Brea community with development programs within organisations such as schools, a local orphanage and home for the elderly. This theme of corporate altruism is common in this
Endeavour Magazine | 57
TOFCO
region where the businesses have grown up in the community and
Construction Industrial Training Board CITB-UK and OHSAS 18001
have never lost their roots and it is a refreshing business model that
Scaffolding, All training and certification is provided by regulated
is proving to be highly efficient in growing not only the businesses
external bodies, to retain the highest standards of knowledge and
through an influx of loyal employees and staff, but also from the
expertise.”
levels of education and training available to these employees prior to joining the workforce.”
“Due to the current state of the world economy and falling oil prices, the industry is once again becoming challenging, with most
Take a second to really let tat sink in. TOFCO is taking Corporate
companies re-evaluating planned projects for the rest of 2015 and
Social Responsibility to breathtaking new heights and not out of an
even implementing cut backs of key resources. With a new project
enforced sense of duty, but because it actually wants to support
on-going, this will not create as much of an impact for us, however
communities at a grassroots level and staff members are delighted
the company’s forecasting of projected brownfield work becomes
to assist. How are these altruistic employees supported by TOFCO
affected as marketing strategies will need to be redirected.”
and is the industry buoyant enough to guarantee their continued income?
Naturally, TOFCO has a strict customer service charter in place, using regular interaction and feedback to shape future directives
“TOFCO is always in full support of personal development for
and initiatives. As with any industry, the importance of maintaining
our employees and always gives opportunities for promotions,
a professional and honest relationship with clients is considered
from within, whenever they arise. The company is always thriving
to be crucial to the continued success of the company, which will
for improved efficiency, so employees are trained to the following
facilitate the new developments planned for 2015.
standards: AWS D1.1, ASME IX, API 1104, NACE/SSPC LEVEL
“We have plans in progress for this year including the erection
2, Certified Welding Inspector CWI, Mechanical Engineering,
of a world-class fabrication shop with two 15t overhead cranes
Project Manager Professional PMP, NEBOSH HSSE, OPITO
and warehouse storage space, fabrication of the largest offshore
Rigging, Association of Certified Chartered Accountants ACCA,
platform to be constructed in the Caribbean, installation of a new
58 | Endeavour Magazine
welder training lab to train and test 17 welders as opposed to previously training and testing four at a time. We are also looking to concentrate on internal opportunities for personnel advancement, in line with new projects, as well as the provision of electrical and installation services.” Having taken time to plan these new initiatives, necessary infrastructure upgrades have also been accounted for, once again demonstrating the commitment to quality and continued improvement that has placed TOFCO in a much coveted position within its industry. Thanks to a team of engaged and forward thinking employees, TOFCO is clearly an organisation that will be able to not only weather any storm, but build a fully weather proof bunker, offshore, while never negating their responsibilities to the surrounding community. Impressive stuff indeed.
“
TOFCO’s recent work includes the fabrication of a new platform, the largest offshore platform to be built in the Caribbean and continues with a number of smaller brownfield maintenance and fabrication projects in support of oil and gas customers including procurement, fabricating, blasting and painting, storage, equipment rentals and consulting work to clients. “
Endeavour Magazine | 59
60 | Endeavour Magazine
WATERLEAU 00 32 16 650 657 WWW.WATERLEAU.COM
WATER, WATER, EVERYWHERE! WRITTEN BY AMY TOCKNELL
Waterleau is situated in the heart of Europe and provides industry-defining environmental services and solutions to municipalities and organisations en masse. We spoke with Willy Gils, VP Sales & Marketing, to quench our thirst for knowledge regarding the secrets of their success.
Endeavour Magazine | 61
WATERLEAU
Founded at the turn of the century in 2000, Waterleau was created with a set of objectives and aims firmly in mind.
illy Gils, VP Sales & Marketing Waterleau told us more
W
You have to wonder of Waterleau still have any competitors,
about those early days, “Waterleau was founded by five
or if they have happily absorbed them all, but with four areas of
pioneers from the wastewater treatment industry. It
interest there will always be stiff competition to remain at the
developed quickly as a one-stop-shop, offering a complete portfolio
forefront of industry developments. Focussing on water, air, waste
of environmental solutions and services for its global customers.
and new energy projects, Wyffels and his team must surely be one
Driven by its 4x4 business model which incorporates technology
of the hardest working teams in the industry, so we asked what
diversification (water, air, waste and new energy), services (EPC,
day-to-day activities Waterleau are committed to.
O&M and project development), markets (industrial and municipal)
“Our services range from EPC contracts in environmental
and geographies (4 continents), Waterleau was soon able to offer
technologies,
sustainable solutions in every field of environmental protection.”
consultancy services and BOT projects (Build-Own-Transfer). Our
Though it is relatively unsurprising that an organisation founded on the expertise of recognised industry gurus enjoyed almost
to
operation
and
maintenance,
engineering
track record counts more than 1500 references in 85 countries around the world.
instantaneous success, the magnitude of it remains impressive and
Our core competence centres are located in Belgium, France and
piques the interest of any business-minded individual. Asking Gils
Germany and our network of foreign operational offices includes
to expand a little further, he revealed that company acquisitions are
premises in Morocco, India, Macau, Egypt, Algeria, Vietnam, Qatar
accelerating organisation growth at a supersonic rate,
and Australia. Our foreign sales offices include Dubai, Hong Kong,
“In 2004, Waterleau acquired the wastewater activities from Axima (Suez), in 2006 we welcomed SOCREMATIC, which has
Sao Paulo, Istanbul, Los Angeles, Beijing and Singapore. Our global network includes licensees, agents and partners in every market.”
become Waterleau France and is the groups competence centre for
A global reach, industry pioneers on staff and impressive
air treatment. In 2008 Waterleau acquired Schepens Air & Solids,
diversification of interests all make for a stand out company that
which has become the Waterleau workshop. In 2012 Waterleau we
must overshadow any potential rivals, but what does Gils consider
took on the Ypres biogas, now a research and development centre
to be the unique selling point of the company?
for the anaerobic digestion for organic waste, from Thenergo.
“Our technology portfolio allows us to develop integrated
Most recently, in 2014 Waterleau acquired IBH, a waste-to-energy
(water, air, waste and energy) and sustainable solutions, allowing
engineering consultancy as well as KARY-PLANAQUA, a Germany-
a far more minimalised environmental footprint with one single
based water, wastewater and organic waste treatment company.”
partner. Also, thanks to our global network, our technology is
62 | Endeavour Magazine
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Endeavour Magazine | 63
WATERLEAU
always within reach. Waterleau is a one-stop-shop for today’s environmental challenges.”
To a non-industry expert, this sounds demanding and as though it requires a team of not just competent, but highly qualified and
With a steady increase in urbanisation and a growing interest
committed staff. With just shy of 500 full time employees, almost
in sustainable, greener business practises it stands to reason that
300 of which are located in core competence centres throughout
Waterleau must be enjoying a buoyant industry. We have no doubt,
Europe, Waterleau is careful to select exemplar candidates,
however, that if they were witnessing a turbulent period they would
“Our specialists in environmental protection hold master
be able to cope with grace and proactive thinking that would see
degrees and come from top-rated European universities. They
them rise above and emerge even stronger than before.
research and develop solutions based on efficiency, safety and
“In general terms, growing populations, larger cities, increasing
economic reality. Expertise is transferred through an intensive
agriculture, production and consumption as well as increasing
internal training program running the whole year through, or
awareness and stricter Government regulations in air, water, and
through expertise acquired from outside.
waste or energy recovery are the key-market drivers. The market becomes larger but so too does the competition.
Creating the circumstances in which individual talent can develop is one of the cornerstones of Waterleau’s HR policy and a
The Waterleau business model allows us to respond to
pivotal part of our wider corporate strategy. Attracting and keeping
geographical or technological market fluctuations. In the domestic
talent is always a challenge. Matching the right responsibilities with
water and waste incineration business, delays in decision-making
individual talents is a constant search. Individual assessments and
and fierce competition have put margins under pressure, but on
general performance reviews carried out on a regular basis allows
the other hand, in the industrial water and air treatment, the market
for effective monitoring of frustrations and matching personal
seems to have recovered from the economic recession, leaving
aspirations with new opportunities. Our business is a people’s
room for development. Waterleau will keep investing in technology
business. We rely on the performance and the well-being of our
and allowing smart and closed loop solutions.”
human capital.”
64 | Endeavour Magazine
With such unfaltering support form senior members of the organisation, it becomes apparent just why people not only
served to further solidify Waterleau in our minds as a business empire worthy of its pioneering roots.
aspire to work for Waterleau, but also why they perform to such
“It may seem like a small detail, but the Waterleau global office
incredible standards when they do. Upholding the phenomenally
has moved to new offices, allowing much more light and space
high customer service standards might be a challenge for less
into a refurbished landmark building, which has improved personal
enthused staff members, but the team at Waterleau make it seem
working conditions. Our Waterleau Play sports program and the
incredibly easy by entering into open and honest relationships with
communal sporting facilities nearby have intensified informal
every client. This approach secures long-term clients, but how are
contact between colleagues, improving teamwork and this energy
new prospects secured away from competitors?
boost has contributed to a positive wave and a team that is willing
“How do we keep ahead of our competition? Through research
to go the extra mile to secure a new order.
and development! Innovating technology, smart solutions and
Waterleau has acquired additional expertise in wastewater and
smooth running plants, generating a projected ROI, know-how,
organic waste treatment as well as Waste-to-Energy consultancy,
organisation, quality in execution, cost efficiency and after-sales-
due to the acquisition of Kary-Planaqua and IBH in July 2014.
services. All of these are key for turning a competitive advantage
Integrating the new entities within the Waterleau group will create
into profit, which in turn allows us to keep investing in technology
a win-win situation and contribute to additional business. In 2015,
and market expansion.”
Waterleau will consolidate integrating the new entities but also
To conclude our interview, we asked Gils what the future holds for Waterleau, but really, we already knew. More success, increasingly ingenious solutions and innovative technology
keep scanning the market for smart opportunities. Finally, we will try to further excel in surpassing our customers’ expectations.”
developments, because how could this not be the future of such a progressive organisation? His answer did not disappoint and
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Endeavour Magazine | 65
66 | Endeavour Magazine
LIAN BENG GROUP 65 6283 1468 WWW.LIANBENG.COM.SG
PUNCHING HIGH WRITTEN BY DON CAMPBELL
Dreaming big is what the Lian Beng Group does best and this habit has ingrained itself into its business culture. Having secured half a dozen construction projects, two years ago, worth a record figure of $750 million, they are proving that this is not a result of luck but determination and direction.
Endeavour Magazine | 67
LIAN BENG GROUP
Established in 1973, Lian Beng Group Ltd is one of Singapore’s major home-grown
building construction groups and one of the few which has integrated civil engineering and construction support service capabilities. When you take a moment to look at the business, it’s clear that today the main revenue generator at Lian Beng comes in the form of Lian Beng Construction, a wholly owned subsidiary that has grown and diversified from property development into support services for the industry.
N
otable on-going construction projects include Thomson
In construction, things have been on the rise with several
Grand, developed by the Cheung Kong Group from Hong
large projects during 2013 leading to a record high order book of
Kong, Waterfront Isles, developed by Far East Organisation
S$1.2 billion, in addition to impressive movements on the property
and Hedges Park, developed by Hong Leong Group.
development front as well.
Some of the projects that Lian Beng is co-developing include
This hasn’t been without its challenges. The foreign levy has
residential, commercial and industrial with a selection of joint
increased and is expected to increase further, which will lead to
venture partners. These include the likes of M-Space and Mandai
a tightening of foreign labour. However, these challenges provide
Dormitory at Mandai Industrial Estate, Spottiswoode Suites off Neil
opportunities to find new ways to improve productivity, something
Road, a hotel development near Bugis, Lincoln Suites off Newton
that the company has excelled at for almost four decades.
Road and mixed development, The Midtown at Hougang. In many
The construction industry is filled with opportunities thanks
of these property development projects Lian Beng also undertakes
to the increasing population, which has lead to the necessary
the construction side of things.
improvement and expansion of infrastructure and an increase in
Principally involved in the construction of residential, industrial
demand for housing and other commercial and industrial property.
and commercial projects, as well as civil engineering initiatives, the
As this construction demand increases, so to does the cost of
Lian Beng Group can tender for public sector building projects of
construction support services and Lian Beng will seek new ways to
unlimited contract value, which puts them into a very favourable
improve their productivity to address this challenge.
position for future growth.
Generally, the market demands a developer that can provide
Due to their long-term experience within this area, they are
comfortable homes of the best quality and at the most competitive
also involved in construction and construction services related
rates. It also demands a high level of efficiency and punctuality.
industries such as the provision of scaffolding and engineering
This requires that the company needs to be prudent with decisions
services, the supply of ready-mix concrete, leasing of equipment
being made and ensure that everything is planned before action is
and machinery and reinforcement bar fabrication. To support
implemented.
the above, Lian Beng is also a leader in the training of foreign construction labour workers.
68 | Endeavour Magazine
To ensure that the rise in construction costs does not impact their efficiency Lian Beng Construction have insulated themselves
from this issue by training their own workers at their overseas training centre. They also keep at the cutting edge of new methodologies, technologies and innovations to remain not only ahead of the competition but also the curve. This leads into a series of core values that Lian Beng Group follow ardently. These include important piers like Teamwork, Integrity, Innovation, Excellence and Commitment. With these mandates forming their foundation Lian Beng has won accolades and awards such as the BCA Skilled Builders Competition. This competition, The BCA Green and Gracious Builder Scheme, was established to promote sustainable environmental protection and gracious practices in builders during the construction phase of projects. To be socially responsible, a builder should embrace sustainable environmental protection and gracious practices, while really engaging with this scheme. For the future, Lian Beng Construction will have to aim to secure even more construction projects to further drive its organic growth and strengthen its order book. The property development side of things will focus on working alongside the best and most suitable partners. Lian Beng has not only survived tough times during economic downturns and recessions, but has emerged stronger and it continues to grow thanks to its focus and attention to retaining an exemplar supply chain.
Access sAfety technologies Pte ltd
No.204 Tuas South Avenue 2, West Point Bizhub, Singapore 637207 Tel: (65) 6748 5535, Fax: (65) 6748 7797 Email: ast@accesssafetytechnologies.com Endeavour Magazine | 69
70 | Endeavour Magazine
NIDCO WWW.NIDCO.CO.TT 001 868 627 9474
TEN YEARS OLD AND TEN TIMES AS STRONG WRITTEN BY JACK SLATER
NIDCO, the National Infrastructure Development Company Limited first opened its doors on January 11th, 2005 and were set up by the Government to implement the creation of infrastructure such as highways and roads, to help manage the fast growth seen within the economy of Trinidad and Tobago.
Endeavour Magazine | 71
NIDCO
One of several state institutions that have been put in place to help implement the Government’s capital work programme, AKA The Public Sector Investment Programme (PSIP), NIDCO is focussed on developing and delivering a range of solutions to the country’s infrastructure challenges.
A
direct answer to the lack of major highways and roadways, bridges and culverts, damage to landslips, flood and coastal erosion and transport management, NIDCO has transformed
the face of Trinidad in just ten years. In an interview with Endeavour Magazine, Dr. Carson Charles, the President of NIDCO, expressed that it was the technical capacity and organisational structure that gives the company its competitive edge, “Unlike other agencies, we can deliver major civil engineering and transport initiatives specifically within the areas that are most needed at the moment.” These include the complete realm of project requirements, from procurement and contracts management, project planning and feasibility studies all the way through to development, execution and evaluation. When it comes to implementing the most important projects that promise to have the biggest impact on the highest number of people, you want to make sure that you have the right kind of company behind you. Since joining the company in July 2010, Carson has been directly influencing the growth of the company and the development of its strengths. This has proved to be a task that has definitely filled his plate. “I am responsible for leading the executing agency for the Government of Trinidad and Tobago’s infrastructure development programme for delivery of capital projects and also direct the affairs of the organisation in order to achieve the strategic objectives of developmental activities and programme management, which enables the Board of Directors to fulfil its governance function,” he explains, “As President, I also represent NIDCO and where so authorised, lead all international and local efforts in respect of financing, strategic initiatives and planning.” This includes the co-ordination of communications with various Government ministries, agencies and relevant customers to which NIDCO provides its services and to assure that its mission, programmes, products and services are consistently delivered to the satisfaction of stakeholders. 72 | Endeavour Magazine
ECONOMY AND COMMUNITY According to Carson, the Government of the Republic of Trinidad and Tobago (GORTT) has long recognised the need to invest heavily in infrastructure development in order to drive economic growth and to improve the quality of life of its citizens. This is evident in the fact that they traditionally spend anywhere between 5% and 8% of the country’s GDP on infrastructure development. NIDCO further safeguards this investment with the timely and cost-efficient delivery of projects that support economic activity and social inclusion. For example, in a 2014 interview with Endeavour, Carson highlighted the construction of a 47km highway that was aimed at opening up economic space within the southern region of the country at a cost of US$1.2billion. The project itself employs over 900 people from the local communities and provided stimulating commercial activity for numerous suppliers and subcontractors. In addition to infrastructure development projects, NIDCO has been given the mandate to establish and operate the Water Taxi Service. Introduced in 2008, Carson explains that this is an alternative inter-island and complementary mode of transportation for both citizens and visitors, “The objective of this major investment was to ease traffic congestion along major roadways,” he says, “The Water Taxi Service now transports an average of 2,000 passengers daily.”
GROWING PAINS Perhaps the area of greatest concern to NIDCO at this time, so says Carson, is its long-term financial sustainability, due primarily to the perennial problem of lack of funding for infrastructure development projects. Historically, infrastructure projects have been funded directly by the Government; either through the treasury or through guarantees. However, this approach to project financing is increasingly becoming unsustainable as the Government seeks to
NIDCO
maintain a favourable debt position. Trinidad and Tobago is by no
external opportunities, Carson reveals, “Is the key to ensure that
means alone in this dilemma. Governments across the globe are
they continue to add value into the company,”
grappling with the problem of sourcing funds to improve aging and
Training and development is important considering the
inadequate infrastructure. In recent years the idea of public-private
difficulties in finding and recruiting people with the right
partnerships has been gaining traction. The Government intends
competencies and skill set. NIDCO is very proud of the quality of
to establish relationships with private sector entities, which is
their workforce, however, they acknowledge that the demand is
expected to introduce resources and expertise into infrastructure
often greater than the supply so they go to great lengths to look
projects, “The key issue being explored now is finding the optimum
after their people and recruit new talent.
balance between public and private money,” Carson says.
THOSE WHO BENEFIT THE MOST STAFF
Upholding the view that customers are the most important
When we spoke with Dr. Carson Charles last year, the staff
people for any organisation, Carson relates that NIDCO after all,
compliment of NIDCO was 270 employees, but this number has
is in the business of not just developing infrastructure, but more
grown since then and this growth has been kept within the lines of
importantly, changing lives. Their customers, primarily the travelling
the guiding principles of the company.
public, are the resource upon which NIDCO’s success depends and
“Honesty, integrity, trust, transparency, commitment and positive relationships are the operating standards of NIDCO,”
one aspect of the operations that relies on customer loyalty and critical success factor growth is the Water Taxi Service.
Carson expressed, “These values are encompassed in defining
“This service provides transportation between south and north
NIDCO’s concept of corporate conduct and social responsibility
Trinidad to approximately 2,000 passengers daily and 40,000
and our public image depends upon the ethics and conduct of our
monthly,” Carson explains, “Our customer service representatives
staff.”
are continuously being trained to provide a safe and reliable, on
The company’s reputation for integrity is one of its most valuable assets and each employee is expected to uphold the company’s
time, cost effective service to keep ahead of the competition, which comes in the form of road transportation such as taxis and buses.”
integrity and to avoid situations that might cause a conflict of
In order to track customer care and loyalty, suggestion boxes
interest between the company, its customers, its shareholders and
are placed at both terminals (north and south) and are action based,
co-workers.
with the information received being implemented to improve sailing
Furthermore,
individual
staff development
and
growth
is important to NIDCO and it is their policy to facilitate the
schedules. The Water Taxi Service is pursuing other initiatives to constantly improve the quality of service offered to the public.
development of its employees, relative to new skills, methods, procedures and technologies being used in their particular field. It is in NIDCO’s best interest to have qualified, well-trained staff and to accomplish this goal they have put in place planned training and development activities to provide staff with the necessary skills and behaviours to meet current and future job demands. NIDCO considers its efforts to be a partnership with its employees who must maintain primary responsibility and take the initiative in their own training and personal self-development. To assist individuals in their self-development efforts, supervisors and managers are responsible for training immediate subordinates to fulfil present job requirements and prepare them for future assignments. Management will create an environment supportive of these activities and conducive to progress. Investigation proved that in order to ensure appropriate expertise is available to staff requiring development, the Human Resource/Administration team has been given the responsibility for developing, maintaining and controlling appropriate training activities in line with their goals and objectives through in-house training programmes and engaging seminars. Continuous professional development in-house and via 74 | Endeavour Magazine
INTEGRATION OF THE SUPPLY CHAIN NIDCO procures goods and services primarily through a competitive solicitation process. In general, they are guided by the FIDIC rules for engaging contractors for construction projects and adhere to the principles of fairness, integrity, transparency and effective competition. In this respect, they maintain a register of approved pre-qualified bidders for various types of contracts and contract values. This register is updated periodically. Last time we spoke with Dr. Charles, we asked where most of their suppliers were sourced from and Carson explained that their National Highways Programme was being executed through the efforts of both local and foreign contractors. So essentially, they seek to deliver projects in a way that best achieves value for money. However, Carson said that in order to preserve the local economy, a percentage of local content is maintained in every contract.
WHAT’S HAPPENING The Company is now engaged in 23 landslips repairs contracts, which will be implemented within the next six months. The Ministry
of Works and Infrastructure has also advised that another 60 will
dilapidated bridges across the country. NIDCO has 11 bridges under
be sent for the design and construction. Currently, six such projects
construction and are about to proceed with the implementation of
are at various stages of construction. This programme is scheduled
another 12.
to be completed in the next five years and is estimated at TT$418M. The Flood Alleviation Programme is another new development at NIDCO. The key purpose is to improve the lives of persons working and living in areas in Trinidad, namely Caroni, Caparo and the South Oropouche River Basins. Arising out of feasibility studies of several river basins in Trinidad, a number of flood alleviation and water supply projects for both portable and irrigation are expected to be implemented within the next 12 months. These will comprise of detention basins, berms, river improvements etc. One key component of this project is the Port-of-Spain Flood Alleviation Project, which will be implemented with the support of the InterAmerican Development Bank. The Coastal Protection Programme is a 3-year project conceptualised to address coastal erosion and flooding along the coast line in Trinidad. The project is estimated at TT$152M. A Bridges Rehabilitation Programme, was also recently launched.
HOW WILL THIS IMPROVE THINGS? “As our project profile increases in both volume and complexity, NIDCO will be required to improve its cadre of professionals who will be directly responsible for ensuring that we meet our targets and commitments to our clients,” Caron explains and at a first glance, it’s clear that they are looking to expand the capacity of their engineering department with the recruitment of geo-technical specialists, structural engineers and additional civil engineers/ project managers. “We are also actively pursuing measures to improve our project management efficiency with the establishment of an enterprise resource planning system. This will enable us to integrate our procurement, accounting and programme management functions to achieve the required level of operational efficiency,” he wraps up.
It is a 6-year programme with an estimated budget of TT$400M (approximately US$62M), intended to see the reconstruction of 26
Endeavour Magazine | 75
76 | Endeavour Magazine
BANCABC 0027 11 722 5300 WWW.BANCABC.COM
BANKING WITH A DIFFERENCE WRITTEN BY MARY PARKER
Don’t let recent worldwide economic difficulty blind you to the banking institutions that operate with transparency and integrity at the core of all their activities. BancABC is proud to be one such organisation and we speak to Group Chief Operations Officer, Francis Dzanya, to find out more.
Endeavour Magazine | 77
BANCABC
The BancABC brand has become synonymous with quality and honesty,
thanks to every branch operating in accordance with the stringent standards and best practice codes laid down by parent company, ABC Holdings.
W
ith a keen eye for diversification, the financial services
South Africa. Known previously as African Banking Corporation,
on offer are vast, ranging from personal and corporate
we rebranded to BancABC in April 2009, in line with our expansion
banking, through to asset management, stockbroking and
into retail banking.”
treasury assistance. What’s even more impressive than the range of
Conducting a seamless rebranding, in what can only be
products and assistance on offer, however, is the underlying ethos
described as a perpetually tumultuous industry, demonstrates
of the company, as Francis Dzanya explained,
the faith that customers already had in the organisation thanks to
“All of our operations and staff are guided by the values that underpin the organisation as a whole; passion, integrity, people innovation and professionalism.”
offering a vast array of services and a continuous ‘customer first’ approach. “We offer a comprehensive range of banking services and
Given that the ultimate aim of BancABC is to be the premier
products throughout the region in which we operate, which include
banking institution within Africa, these values are as vital as the
Corporate Banking, Retail and SME Banking, Consumer Lending,
industry leading range of services on offer and will naturally lead to
Treasury services, Leasing, Asset Management, Advisory Services,
sustained profitability and lifelong customers.
Stock Broking and Wealth Management. The Group expanded into
Founded in 1956, BancABC is looking forward to celebrating
retail banking during 2009, which has since grown and is poised to
60 years of success within the competitive financial services
play a major role in the business going forward. As of 31 December
industry; an impressive feat for what was originally a merchant
2011, the Group operated forty-nine branches across the five
bank, which has now been listed on not only the Botswana Stock
markets.”
Exchange, but also the Zimbabwe equivalent. Having formed as a
There is no denying that this expansive and organic growth
result of numerous high profile mergers and acquisitions between
is an impressive move forward for what was a merchant banking
existing South African banking companies, BancABC was born
institution but what can be attributed as the real driving force
into greatness, with an enviable geographical reach, impressive
behind this much lauded success? Clearly, the geographical reach
customer base and extensive knowledge of the areas ripe for
enjoyed by the company has a large role to play, but there must be
diversification. Francis noted that,
something else,
“BancABC has operations in Botswana, Mozambique, Tanzania,
“BancABC is not a silver bullet, but has key competitive
Zambia and Zimbabwe and a group services office in Johannesburg
strengths upon which it has developed a winning strategy. Firstly,
78 | Endeavour Magazine
BANCABC
BancABC has established a solid regional banking platform and
profitability of the company. It’s not a groundbreaking scoop, but
has become a geographically diversified business with established
it is a key indicator that BancABC are more than a flash in the pan,
customer relationships across all economic sectors.”
they are here for the long haul and are more than happy to put in
So there is the fortunate reach, but Francis went on to divulge more, “Secondly, BancABC is proud to be a local institution with a deep understanding of the local culture, people and economies in southern Africa and offers best in class services to its customers. In a time when many clients aim to invest in the region, BancABC local knowledge is a valuable asset.”
the effort to stay ahead of competitors at every turn. Maintaining that impressive customer base cannot be an easy task and yet BancABC make it look, well, as easy as learning you’re A, B, Cs. Francis revealed that, “As of 31 December 2011, we have 108,000 retail customers across all of our banking subsidiaries.” As one of the premier financial institutions in the country,
So unbeatable customer service and staggering local investment
BancABC has set itself apart thanks to that extensive geological
knowledge also plays a part, so what is the final piece of the success
reach that we have alluded to before. By remaining able to welcome
puzzle?
new customers who previously may have been overlooked by
“Thirdly, BancABC has focused on developing its strong
catchment areas, such as those involved with regional trade and
shareholder commitment and market recognition. Currently, the
cross-border operations, the company has organically developed
main shareholders are African Development Corporation (“ADC”),
into one of the premier organisations in the region.
an international emerging market investor, Old Mutual, IFC,
So what does the future hold for BancABC? Dramatic growth
Botswana Insurance Fund Management (“BIFM”) and in addition,
plans? Increased market share? Well, yes actually. The initial
our own management.”
focus will be completing the retail-banking roll out by July 2015,
Essentially, Francis has acquiesced that the secret to success
with a total of 55 operational branches open for business. The
is good planning, customer service and a commitment to the
next phase will see BancABC increasing its market share from 5
80 | Endeavour Magazine
to 10% in every market that they operate. Let’s take a minute to
which is looking ahead to its 60th anniversary celebrations, would
appreciate the gravitas of that aim. They want to DOUBLE their
continue on a path that would prove financially unviable, especially
market share in every arena. Sounds unlikely? Think again, as this
considering the substantial workforce that is in place.
objective has already been met in Zimbabwe, with Botswana likely
“Our staff numbers have increased from 668 to 1,008 and
to follow soon. The final part of the 2015 business expansion plan
continue to grow, mainly to support the retail roll-out. We
looks at increasing the overall footprint of the company, within East
have strong values which are: Passion, Professionalism, People,
and Southern Africa, though this phase will remain dependent on
Innovation and Integrity and we invested heavily in training and
available investment funding and viable opportunities within local
incentives to ensure that these are always at the forefront of our
markets.
personnel’s minds.”
There can be no doubt that the management team, in place
And of course it goes without saying that management team
at BancABC, are excited about these planned innovations, but is
members are also held accountable to the same standards and
these enough capital to ensure that they will be fulfilled? Francis
values as their colleagues,
explains,
“We ensure that our management attend the partnership
“BancABC has developed a fastrack growth plan and as such is
programmes we have with Gibs school in SA (FLDP, MLDP etc) and
facing difficulties, mainly related to capital funding to support the
ensure that all staff attend at least 2 courses related to their field
current growth trajectory. Management has taken steps towards
each year, because reward and recognition is something we take
addressing this challenge, including the recent and successfully
very seriously.”
concluded rights issue. A related challenge is the liquidity to fund
With an impressive expansion plan, value-focused work force
the business expansion. Management is busy arranging lines of
and unrivalled geological reach, there can be no doubting the
credit at the centre and subsidiary level.”
continued success of BancABC and we look forward to watching
There is no question that a company as successful as BancABC,
their progress throughout 2015 and beyond.
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Always thinking ahead
Endeavour Magazine | 81
82 | Endeavour Magazine
TEKFEN 00 966 13-867-5636 WWW.TEKFENINSAAT.COM
BUILDING FOR THE FUTURE WRITTEN BY AMY TOCKNELL
Making great strides in the engineering sector is Tekfen Construction and Installation Co, but they are doing so whilst firmly attending to environmental concerns. We spoke to Area Manager Ilhan Ildeniz, to find out more about this giant of industry.
Endeavour Magazine | 83
TEKFEN
Founded in 1956 as an engineering consultancy, Tekfen, as it is
now, has an impressive legacy in providing expert services, but not a company willing to merely rest on tradition and ‘old school’ thinking, it has moved with the times.
W
here other organisations founded back in the 50s may
recognised by respected publications, it is no less impressive,
be limited in their ability to adapt to new and flourishing
especially when you discover that in addition to the accolades from
industries, Tekfen has actively sought out opportunities
Engineering News Report, Tekfen has been named as one of the
for growth, diversification and specialist focus, as Ilhan Ildeniz
top three most admired companies within the Turkish contracting
explains,
industry.
“Tekfen Construction and Installation Co. Inc., specialises in
High praise indeed, but when we look at the seemingly endless
petroleum, gas and petrochemical facilities, pipelines, land and
range of business activities and current projects being completed,
marine terminals, off-shore platforms, tank farms, oil refineries,
there is no doubt that such prestigious recognition is thoroughly
pumping stations, power plants, and highway, subway, bridge
deserved.
and tunnel construction, electrical and instrumentation projects,
“Tekfen Contracting Group operated in eight countries, on two
infrastructure projects, production facilities, commercial and
continents in 2014. The Group’s portfolio is concentrated on three
technical building complexes and major sports complexes.”
main regions – the Caspian, Middle East, and North Africa and it
A far cry from what would have been required back in the early days, this extensive list of incredibly specialist projects is a clear
encompasses Azerbaijan, Kazakhstan, Turkmenistan, Saudi Arabia, Qatar, UAE and Morocco, in addition to Turkey.”
demonstration of the adaptability that is key to Tekfen and at the
Ilhan goes on to explain, in great detail, how the company has
core of their success. Ilhan continued to discuss the diversity of the
been involved in steel structure fabrication since its inception, with
company,
total steel works completed exceeding 500,000 tonnes to date.
“Alongside Tekfen Construction and the turnkey solutions
Recognising that this element of the organisation had significant
it provides, is Tekfen Engineering, which provides engineering
value, Tekfen took the step of creating a dedicated location for
design, project management and consultancy services and Tekfen
fabrication activities,
Manufacturing, which specialises in the manufacture of process equipment and storage tanks.
“Ceyhan Steel Structure plant was established in 1993, with a view to centralising the Company’s steel structure fabrication
A prestigious international journal linked to the construction
activities. Today, the plant is capable enough to serve specific
industry, Engineering News Record, annually selects the ‘Biggest
requirements of the projects undertaken by the Group on three
250 International Contractors of the World’ and the ‘Biggest 225
continents, with an annual capacity of 25,000 tonnes.”
International Design Firms of the World”. The selection is based on the international business volume that the firms contracted the previous year and Tekfen has placed within both lists.” Though not a surprise that this industry giant has been 84 | Endeavour Magazine
He continues to highlight the commitment to quality and safety that permeates every facet of Tekfen, “We have achieved ISO 9001:2008 (Quality Management), ISO 14001:2004 (Environmental Management) and OHSAS 18001:2007
(Occupational Health & Safety Assessment Systems). Our certified
made Tekfen stand out from its competitors and why its staff felt
plant is equipped with advanced, numerically-controlled machinery
compelled to turn a job into a lifelong career.
to secure accuracy and high quality in the fabrication of steel works
“Capital magazine’s survey of Turkey’s 50 Most Charitable
and for design and drawing requirements, the plant is in close
Businesspersons named Tekfen’s founding partners, Nihat Gökyiğit,
cooperation with its sister firm Tekfen Engineering. Specialised in
Feyyaz Berker, and Necati Akçağlılar in the top 15 for 2014.
the design and engineering of industrial plants, bridges/viaducts
One of the most important social activities for the Tekfen
and other structures, the engineering arm utilises extensively up-
family is the Tekfen Philharmonic Orchestra, which is composed of
to-date CAD/CAM Systems with specific software.”
artists from different nationalities. To raise funds and use to fund
By keeping every element ‘in-house’ in this manner, Tekfen can be certain that their exacting standards are being upheld at every
scholarship, Tekfen Philharmonic performed the first concert of the year under the direction of Darrell Ang at Lütfi Kırdar ICEC.”
stage of project completion. At the centre of these projects is what
Had we written about this aspect of the company at the start of
Tekfen considers to be its greatest asset; a team of dedicated and
the article, you would have been forgiven for being slightly shocked
expertly trained staff.
by a construction and engineering giant taking a keen interest in the
“Due to work load, Ceyhan Steel Structure plant employs up to
arts, but having learnt about the diversity of services on offer and
650 skilled, well trained direct and indirect personnel of which 520
heartfelt commitment felt everyone at Tekfen, it is less surprising
are foremen and workers of the manufacturing team, while 40 are
and more affirmative.
employed as a paint subcontractor’s work force. The plant has the
As we look to the future, one thing is certain; Tekfen will
same strict quality and HSE requirements for the hired personnel,
continue to grow, nurture new talent and remain intrinsically
subcontractors and third parties involved in its manufacturing
concerned with sustainable practices and charitable support. What
activities as it does for permanent employees.”
is interesting is that not one area is being neglected in favour of
Specialising in the engineering and manufacturing of all kinds
another. Tekfen has mastered the art of high-level multitasking
of storage tanks, pressure vessels such as drums and reactors,
and project diversification, without negating any fundamentals.
shell and tube type heat exchangers, air coolers, condensers, semi-
Staff are happy, charities are benefitting and clients are delighted,
trailers and road tankers for LPG, ammonia and similar liquefied
meaning that Tekfen makes big business look easy, a skill very few
gases, heat recovery steam generators and industrial boilers and
can master.
pressure piping, to name just a few, the importance of competent, committed staff cannot be underestimated. “Tekfen’s main principles are “doing the job you know” and “doing the job well”. These principles have served to protect the company from instability and unnecessary risks and made the selection and training of high quality individuals intensely important. We take no shortcuts, despite having approximately 3000 employees. To reach required quality, our most important concern is having experienced and well trained personnel. For that reason, Tekfen distributes key staff from its own sources, many of who have had long careers in the Group, allocating them to strategic positions based on the conditions in the various countries where we are active.” He goes on to further explain, “Managerial positions on our projects are usually filled by Turkish nationals. Depending on a project’s location and applicable regulations in that particular country, all other workers are selected, primarily, from locals.” Clearly, having an educated and experienced workforce is a huge advantage for any organisation, but what can make the difference between a truly engaged and invested employee and an individual merely completing a work day, is what the company offers back to them, in addition to a salary. Consider this; a company that regularly seeks to promote and support its staff will suffer far less from turnover than one who regularly brings in new members in senior positions, not to mention the fact that any company with a firm grasp on corporate social responsibility is, generally, considered to be worth working for. We asked Ilhan what he felt
GADGETS THE ROBOT UPRISING WILL NOT COME FROM COMPUTERS BUT FROM ALARM CLOCKS. It’s already starting. We will never see the robot uprising coming because it will
would suck in our editor’s apartment, with his chapel high ceilings.
strike us when we least expect it - in our sleep. We have created
Humanity will never expect the robot uprising to start from alarm
machines that we scorn and punish every day despite them only
clocks, but considering how we pummel them with our fists and
doing what we programmed them to do. I am talking about the
take swings at them with cricket bats trying to stop them from
alarm clock. Yes, that humble and punctual alarm clock on your
doing the purpose we’ve programmed them to do, we should stop
bedside table could be plotting to destroy you.
looking at the cat loving Google and focus on the flying alarm clock.
CLOCKY
THE IQ ALARM CLOCK This is where they gather information about our intelligence.
What would happen if alarm clocks were given wheels and a
The IQ alarm clock asks you challenging IQ questions which you
motor? They would flee every morning before being pummeled
have to get right in order to switch it off. This is clearly their way of
with a fist or a handy baseball bat. Clocky has been given wheels
testing our ability to think coherently while rising out of REM sleep
and a motor and as soon as it starts ringing in the morning it high
while something is screaming at you to wake up in an electronic
tails itself away from where you left it meaning you have to get
voice. They are learning about us.
up and find it. This is only the start of the alarm clock revolution people, just be grateful they haven’t learnt how to fly yet.
FLOOR MAT ALARM CLOCK They’ve already learnt that we are highly impressionable when we’re just waking up and they’re slowly training us. The Floor Mat
HELICOPTER ALARM CLOCKS
Alarm clock is designed so that you have to get out of bed, sit up and stand on it to turn it off. This morning it was a floor mat, but
Oh hell. The helicopter alarm will rise up from its base in the
slowly and surely, we’ll start finding ourselves in increasingly bizarre
morning raising bloody hell and will only stop ringing when you
places trying to turn off the alarm clock. Just wait until you have the
get up, catch the bloody thing and put it back onto its base. This
‘Kill your neighbor’ alarm clock.
86 | Endeavour Magazine
BACON ALARM CLOCK False sense of security. IT’s the oldest trick in the book. The Bacon Alarm Clock doesn’t get you chasing after it, doesn’t insist that you try to lure it down from the ceiling or stand where it tells you to. It just serves fresh bacon in the morning with a fresh coffee app if you like. It does this with a trusting smile and a twinkle in its eye but I promise you the whole time it is cooking the bacon for you in the morning it wants to pour that bubbling fat and oil all over your face while screeching manically. On the same note, don’t hit this one with a cricket bat. It gets messy and painful.
LUXURY FOG-FREE SHOWER MIRROR MANUFACTURER RECEIVES “BEST OF HOUZZ” AWARD FOR CUSTOMER SATISFACTION ClearMirror has been awarded “Best Of Houzz” for Customer Satisfaction by Houzz, the leading platform for home remodeling and design. The Luxury Fog-free Shower Mirror manufacturer was chosen by the more than 25 million monthly unique users that comprise the Houzz community, from among more than 500,000 active home building, remodeling and design industry professionals. The Best Of Houzz award is given in two categories: Design and Customer Satisfaction. Customer Satisfaction honours are determined by a variety of factors, including the number and quality of client reviews a professional received in 2014. Winners will receive a “Best Of Houzz 2015” badge on their profiles, helping Houzz users around the world to discover and love a professional’s work and learn even more about that business’ popularity and satisfaction rating among its peers in the Houzz community.
SLUZNLUZ
“At ClearMirror, we enjoy working with builders, remodelers, designers and architects. It is not always a simple solution. Luxury
Aha! You see they’re hitting us where it hurts! Our wallets!
bathrooms demand flexibility and we strive to provide the best
Okay, yes the SluznLuz has a connection to your bank account
fog-free mirror for every design,” said Craig Ethier, director of
so that every time you hit snooze you donate money to a charity.
sales & marketing for ClearMirror. “We’re delighted to recognise
So yes, it may be encouraging you to give money to a good cause,
ClearMirror among the ‘Best Of’ professionals as judged by
but that’s just a devious way to get us to feel comfortable and
our community of homeowners and designers who are actively
reassured that we’re doing the right thing before going to bed.
remodeling and decorating their homes,” said Liza Hausman, VP of industry marketing for Houzz.
GUILLOTINE ALARM CLOCK
Houzz is the leading platform for home remodeling and design,
Once we’ve tried everything and we’re still sleeping in,
providing people with everything they need to improve their
eventually we’ll find ourselves using the Guillotine Alarm Clock,
homes, from start to finish. From decorating a room to building
which simply put, gives you a count down to when the guillotine
a custom home, Houzz connects millions of homeowners, home
drops. And I know you think that sleeping in late is nothing to lose
design enthusiasts and home improvement professionals across
your head over, but trust me, it is just a matter of time.
the country and around the world. Endeavour Magazine | 87
TRAVEL SET YOURSELF FREE IN AMERICA THIS APRIL BY SHANNAH LAUREN
Many people have an innate desire to be set free, whether it is from work, every day life, or just the natural aspects that keep us all grounded in our lives. We imagine ourselves as an Eagle, with a string attached to our leg, just looking upon what the world has to offer and dreaming of flying off to endless possibilities. Cut that string loose and fly your way over to the United States of America, the country where you will know you’re free. Here are four of the top places to visit in America, while you are exploring your new horizon!
San Diego, California
Denver, Colorado
California is a sought after destination, however most visitors
Colorado is known for its picturesque views and Denver, in
automatically consider Los Angeles or San Francisco. Los Angeles
particular, is a favorite for the locals as well as travellers. Whether
has its key points to visit, but we think San Diego is the best fit for
you are looking for a relaxing vacation or a physically challenging
you! San Diego is the oldest town in California, founded in 1769.
one, it will suit you down to the ground.
This area is less populated with tourists, has a better local feel, but
locations to visit while in Denver are Mount Evans, the Denver
still offers the trademark Californian leisure. The trendiest places
Botantic Gardens and the Balistreri Vineyards. Mount Evans can be
to visit, while in San Diego include Balboa Park, a Spanish-Mexican
intimidating when driving up, however when you reach the top you
architectural a1400-acre site with historical buildings, a variety of
will have never felt more free. The views are spectacular, leaving
museums, gardens and green space. The best part about visiting
you completely breathless. The Botantic Gardens are located in
San Diego is being able to venture through the different towns, all
Cheesman Park and known for their nostalgic feel. It has the largest
of which have separate feels to them. Carlsbad, a quaint town, is
variety of plants in the United States and if you are travelling as
one that we believe is worth visiting. The restaurants are brilliant,
a family, it has a perfect appeal for everyone. If you enjoy a nice
the beaches are radiant and the people are delightful. We suggest
glass of wine, the Balistreri Vineyards are the best place to go in
that you find a Mexican-style restaurant while you are in town,
Denver. Perfect for a nice lunch out, you are able to try out a few
because you’ll never taste anything more divine! Another town that
different glasses of wine, at your leisure. If you are looking to give
we suggest you to try out is San Clemente, which is another quiet
snowboarding or skiing a try, Colorado is one of the best places in
town during the day, but exciting at night and one that you don’t
America to do so! The closest ski resort to Denver is the Loveland
want to miss because it has some of the most beautiful beaches.
Ski Area, which is a wonderful resort for everyone from beginners
There are reasonable hotels in this area, which would make it easy
to experts. Overall, if you are looking for scenery and angelic vibes,
to go to the beach during the day and enjoy the nightlife once the
then Denver Colorado is the place for you.
sun has set. You stay classy, San Diego! 88 | Endeavour Magazine
Some of the best
It’s time to set yourself free, whether you are going to San Diego, Denver, Chicago or Nashville. Whatever desires are in your heart that need to be fulfilled, stop waiting and start doing by flying over to America this April.
Chicago, Illinois
Nashville, Tennessee
You would be surprised at how many times you’ve watched a
If you want to experience the real America, Nashville Tennessee
film believing it was located in New York City, when really it was
is the place to do so! It’s not just the home of country music lovers,
Chicago! Chicago is a city to love and it’s less chaotic than New
it captures all genres. It’s the home for music and another city that
York but still has that busy, coffee drinking city vibe you will be
is wrapped around creative leanings. Filled with success in the
infatuated with. Let’s say you are an artsy person, well Chicago is
creative industry, Nashville is known as the genuine Hollywood.
calling directly to you. The Art Institute of Chicago is an absolute
It’s where true artists are fighting for their dreams and the city
must see for the people whom admire creative vision, winning
admires them for doing so by giving them a willing audience. As for
the Travellers Choice Attraction award in 2014. The Institute
nightlife, Nashville has some of the greatest experiences for you.
is currently featuring the new Monet and Dali exhibit, as well as
When you visit, make sure you go to Broadway Street and watch
the Marc Chagall collection. An artistic monument that you will
some of the live entertainment, while enjoying food and drinks.
absolutely recognise is Millennium Park, which offers the perfect
Another great idea when visiting Nashville, would be to look into
photograph opportunity. Another ‘bucket list’ experience you must
the festivals that are happening around the city. If you are looking
see through is visiting The Chicago Theatre, which hosts comedians
for a quaint experience, look into visiting the town of Franklin. This
and theatrical productions. You will discover, as you walk around
town is constantly used for music videos as it’s quite picturesque,
the city of Chicago, that the architecture is completely ravishing,
with coffee shops and little boutiques. You may even run into a few
which is no surprise when you’re talking about one of the most
celebrities while you are there as they view it as their own town to
artistically admired cities in the United States. Your trip wouldn’t be
enjoy living as ‘normal’ human beings. If you are a music lover and
completed without visiting the top of the Willis Tower, which allows
looking for a life changing experience, Nashville is the place you
Chicago to completely take your breath away. It’s the perfect way
need to be.
to say goodbye to this gorgeous city. Endeavour Magazine | 89
BOOK REVIEWS PREY By Michael Crichton
T
hroughout his career the late, great Michael Crichton was known for writing science-
eventuality rather than science fiction. His novels were always on the bleeding edge of current technology but with a strong inclination to what he believed would be happening in the future. In Prey he weaves together heartpounding thrills with cutting-edge technology. In California, odd things are happening to unemployed scientist
DUNE By Frank Herbert
D
une is a 1965 epic science fiction novel by Frank Herbert. It won the Hugo Award in 1966, and the inaugural
Nebula Award for Best Novel. Dune is the world’s best-selling science fiction novel
Jack Forman. His children tell Jack that strange men have visited the house. And Julia, his wife, isn’t helping – she acts, even looks, somehow different. Deep in the Nevada desert, in the laboratory where Julia works, things are out of control. A swarm of rogue microbots, designed to reproduce and learn, is developing with a frightening speed that has the scientists battling to contain it. Only when Jack is called in to help does he discover the shocking truth – the microbots have been programmed to behave as predators. And Man is the prey…
and is the start of the Dune saga. Set in the distant future amidst a feudal interstellar society in which noble houses, in control of individual planets, owe allegiance to the Padishah Emperor, Dune tells the story of young Paul Atreides, whose noble
Herbert wrote five sequels: Dune Messiah, Children of Dune, God
family accepts the stewardship of the
Emperor of Dune, Heretics of Dune, and Chapterhouse: Dune. The first
desert planet Arrakis. As this planet is the
novel also inspired a 1984 film adaptation by David Lynch, the 2000
only source of the “spice” melange, the most
Sci-Fi Channel miniseries Frank Herbert’s Dune and its 2003 sequel
important and valuable substance in the
Frank Herbert’s Children of Dune (which combines the events of Dune
universe, control of Arrakis is a coveted —
Messiah and Children of Dune), computer games, at least two board
and dangerous — undertaking. The story
games, songs, and a series of followups, including prequels and sequels,
explores the multi-layered interactions of
that were co-written by Kevin J. Anderson and the author’s son, Brian
politics, religion, ecology, technology, and
Herbert, starting in 1999.
human emotion, as the forces of the empire
Since 2009, the names of planets from the Dune novels have been
confront each other in a struggle for the
adopted for the real-world nomenclature of plains and other features on
control of Arrakis and its “spice”.
Saturn’s moon Titan.
90 | Endeavour Magazine
B
arry Moltz, an entrepreneur and investor
attention to issues such as family, failure, passion
who has founded several successful startups,
and identity that makes his book a valuable
writes, “To start a business you must be
resource for those considering entrepreneurship
nuts.” He explains that once an entrepreneur
YOU NEED TO BE A LITTLE CRAZY The Truth About Starting and Growing Your Business By Barry Moltz
as a possible career move.
has admitted this, then he or she is off to a good
The statistical chances of succeeding with a
start. Along with being “a lunatic,” he adds that
startup are small, but Moltz offers the psychology
you must also have a steadfast long-term belief
and personal motivation that allowed him to
in your vision and be willing to try anything, ask
become successful while analysing the fear,
anyone for everything and see everyone else as
desire and bravery required to make starting a
a source of help. Only someone who is crazy can
new business successful. By presenting his own
survive the ups and downs a business brings, he
thoughts and experiences as an entrepreneur and
writes.
describing the dilemmas he encountered on his
You Need to Be a Little Crazy is more of an advice book than a how-to book about creating a business plan, getting funding, hiring staff, etc. Instead, Moltz has written a guide that is filled with his personal experiences in startups and the lessons he learned while pursuing his dream of being his own boss. Not one to mince words, Moltz bares his soul and describes the courage entrepreneurs need to muster to make it through the difficult times to beat the odds. Most startups fail in only a few short years, so his words of wisdom serve as encouragement and coaching from someone who has been to the startup well and slaked his thirst on the bounty that awaits those willing to sacrifice 9-to-5 jobs in an effort to live boss-free.
‘Get a Job’ Despite his admission of lunacy, much of Moltz’s advice comes from a realist’s perspective. “If you want to financially keep up with your friends, make lots of money, or accumulate wealth, get a job,” he writes. For a book about startups, only someone who has succeeded at creating a few could have the gumption to tell his audience to look elsewhere for the riches they seek. But, for those willing to jump the hurdles of rational thinking, he offers tales from the trenches that can be vital to anyone hoping to avoid the pitfalls of setting out on the adventure of a business venture. After explaining the wrong reasons to start a business (you are unhappy in your job) and
way to success, Moltz prepares new entrepreneurs for the adventure about to take place. You Need to Be a Little Crazy is about finding your edge, your inner strength and motivation to brave the indifference of the free market economy. When you are in need of help, Moltz writes, a highspeed internet line and a cell phone to connect you to the team members with whom you work are the only comforts you really need.
Victories and Disappointments After you have chosen to dive into the murky waters of a business start-up, Moltz has plenty of advice and experience to offer, to help you rise through the haze. He writes that his search for the perfect formula for success has helped him identify two common elements: luck and timing. When describing luck, he explains that startups don’t typically sell people anything. Instead, they usually put themselves into a position so that when people are ready to buy, the business is there for them to choose. He explains that entrepreneurs must learn to accept business outcomes outside of their control. This means they need to celebrate their victories and transition through the disappointments. Moltz writes, “It is not a question of whether you fail as an entrepreneur, it is simply a question of when and how.” He explains that one of the keys to being happily successful as an entrepreneur is how you handle failure.
Why We Like This Book You Need to Be a Little Crazy presents a
the right reasons to pursue this difficult track
refreshing
(thoughtful analysis, passion and the market),
beyond mission statements and branding. By
Moltz describes the personal factors that can
focusing on the psychological issues surrounding
help drive an entrepreneur to success. Numerous
a startup and the relationships that are needed
examples of startups that climbed and flopped
to make it work, Moltz delivers an honest and
highlight the lessons he imparts. While these
compelling look at entrepreneurship and its many
stories substantiate his points, it is his
look
at
entrepreneurial
success,
underlying issues. Endeavour Magazine | 91