201505 may

MAY 2015

www.endeavourmagazine.com

Troy Resources Golden Opportunity Uganda National Roads Authority Open Roads Gadgets Mobile Accessories

UK CAN USA EUR SA ZAR

£4.95 $7.95 $7.95 €5.95 69.00

INSPIRED BY YOUR SUCCESS

EDITOR’S NOTE Heads of Departments Editor in Chief Daemon Sands daemonsands@littlegatepublishing.com Director General Don Campbell doncampbell@littlegatepublishing.com Editorial Research Manager Alex Smith alexsmith@littlegatepublishing.com

L

ike a giant star, the IT industry has grown until it’s gravity is drawing the attention of every person with their eyes to the future exorbilly to its centre. These are definitely

much recognized and most lauded over since the technology

Sales Director Tyler Harrison tylerharrison@littlegatepublishing.com

they promote are in our homes, lives and pockets and our

Sales Manager Emlyn Freeman emlynfreeman@littlegatepublishing.com

businesses appear and disappear within this turbulent and

Corporate Director Anthony Letchumaman anthonyl@littlegatepublishing.com

surface of the ocean there are many businesses that have set

Lead Designer Alina Sandu studio@littlegatepublishing.com

often appreciated. There will always be a market place for laying

Publisher Stephen Warman stevewarman@littlegatepublishing.com Any enquiries or subscriptions can be sent to info@littlegatepublishing.com ENDEAVOUR MAGAZINE is published by Littlegate Publishing LTD which is a Registered Company in the United Kingdom.

Company Registration: 07657236 VAT registration number: 116 776007 343 City Road Suite 10, Thorpe House London 79 Thorpe Road EC1 V1LR Norwich, NR1 1UA Littlegate Publishing Ltd does not accept responsibility for omissions or errors. The points of view expressed in articles by attributing writers and/or in advertisements included in this magazine do not necessarily represent those of the publisher. Any resemblance to real persons, living or dead is purely coincidental. Whilst every effort is made to ensure the accuracy of the information contained within this magazine, no legal responsibility will be accepted by the publishers for loss arising from use of information published. All rights reserved. No

communication and information relies on them. And while competitive market with the regularity of whales breaching the their mark by being the companies that are seldom seem but down pipes for clean, drinkable water, lines for electricity, rails for trains, roads for transport and ships for cargo carrying.

This month we took a hard look at the businesses involved in carrying and delivery of the logistic service. Be them shipping experts like Pola Maris, road makers like UNRA (the Uganda National Road Agency) or businesses like DOF Subsea serving the needs of an entire sector all the businesses featured this month are heavily involved in moving a product.

In the news, have looked at the expansion of Vietnamese restaurants and the solar energy industry, and focussed on how these developments affect people of their respective regions.

We’ve discussed the social aspects of plus-size models and whether they are as irresponsible and wrong as size 0 models and we’ve taken a look at some of the most interested and specific gadgets available to mankind right now.

Ultimately, it’s one of the fullest and most readable magazines we’ve put together and we’re delighted you’re here to share it with us.

part of this publication may be reproduced or stored in a retrievable system or transmitted in any form or by any means without the prior written consent of the publisher.

Copyright © Littlegate Publishing Ltd 2015

Endeavour Magazine | 3

CONTENTS

75 G4S SAUDI ARABIA FEATURES

57 NV GEBE 4 | Endeavour Magazine

11

19

27

33

39

45

49

61

67

75

79

85

91

105

Almabani General Contractors Excellent Professionalism Troy Resources Golden Opportunities DOF Subsea Growth Unbound Etihad Rail Network Making Tracks And Pushing Ahead Alstons Shipping Setting A Course For Success Novus Holdings Print Is Not Dead DHL Nigeria The Customer Is King NV Gebe Keeping The Lights On Uganda National Roads Authority Open Roads Pola Maris Sustainable Growth Is What We Need G4S Saudi Arabia Integrity Above All NIDCO Ten Years Old And Ten Times As Strong NWSC Water For All G4S Guam & CNMI Widening That Gap

71 POLA MARIS

ARTICLES 3 Editor’s Note 6 Business Headlines 54 Automotives

Audi Prologue Allroad Show Car

Volvo Cars Takes Luxury To A New Level

Project Cullinan Begins Development 110 Gadgets

Roberts Revival Blutune Radio

Roberts Travel Pad SleepPhones

Proporta iPhone 6 Plus Real Leather Case

Harman Kardon Esquire Mini 112 Travel

The Travellers Dream: New Zealand 114 Books

The Best Opening Lines From Books

31 ETIHAD RAIL NETWORK Endeavour Magazine | 5

BUSINESS HEADLINES DHL EXPRESS SWEEPS AWARDS AS ONE OF THE BEST EMPLOYERS IN ASIA PACIFIC

D

HL Express, the world’s leading international express service

achievement with a total of six countries including China, Indonesia,

provider, is proud to announce it has been recognised by

Malaysia, South Korea, Taiwan and Thailand. DHL Express has also

leading human capital organisations, including Aon Hewitt,

been presented with the “Top Employers Award” 2015 in Asia

Top Employers Institute and Great Place to Work® Institute, as an

Pacific, for achieving the highest standards of excellence in employee

exemplary employer and an excellent workplace in multiple markets

conditions.

throughout Asia Pacific since December 2014.

“Our strength in Asia Pacific and the quality of our network and

A Mateen, Senior Vice President of Human Resources at DHL

services are hugely dependent on the contribution and success of

Express Asia Pacific, received the Best Employer award on behalf of

our key asset – our 22,000 employees. Employee engagement is a

DHL Express.

top priority for us and we are pleased that this is recognised through

The total 15 awards include Asia Pacific-wide recognition,

these awards,” said Jerry Hsu, CEO of DHL Express Asia Pacific. “At

such as the “Aon Hewitt Best Employer Asia Pacific” 2015 which

DHL, we believe that every individual’s contribution counts and we

is given to companies who have won Aon Hewitt awards in at least

are strongly committed towards ensuring our employees realise their

three countries across the region. DHL Express has exceeded this

potential.”

A TOTAL OF 15 ACCOLADES HAVE BEEN AWARDED TO DHL EXPRESS ASIA PACIFIC, INCLUDING: Aon Hewitt “Best Employer” 2015 in Asia Pacific “Best Employer” 2015 in China, Malaysia, South Korea and Thailand “Best of the Best Employer” 2015 in Indonesia and Taiwan Special recognition “Commitment to Engagement Award” 2015 in Indonesia and Thailand Top Employer Institute “Top Employers Award” 2015 in Asia Pacific “Top Employers Award” 2015 in Hong Kong, Malaysia, Philippines and Singapore Great Place to Work® A Mateen, Senior Vice President of Human Resources at

employees worldwide have been trained. Employees are trained

DHL Express Asia Pacific said, “DHL’s growth story would not be

in the company strategy, fundamentals of international and

possible without an engaged employee base and this has become

management skills such as ensuring respect and results while

our competitive advantage in the logistics industry. To ensure

interacting with colleagues.

our employees stay motivated and engaged, we invest heavily in

Staff Appreciation Weeks are organised to express gratitude

employee engagement and talent development programmes to

to employees through bonding activities such as movie nights,

produce high-performing teams.”

bring your kids to work day, family picnics and initiatives to fulfil

DHL places great importance in employee engagement, measuring its performance through the annual Employee Opinion Survey (EOS), a short and confidential questionnaire that all employees complete, to measure their engagement and satisfaction levels. Engagement scores in Asia Pacific increased from 59% to 88% between 2009 and 2014. The results have improved across all aspects year-on-year over the same period, with an exceptionally high increase in employee learning and development from 66% to 91%.

DHL Express invests significantly in award-winning internal training programmes, Certified International Specialist (CIS) and Certified International Manager (CIM), where over 100,000 6 | Endeavour Magazine

employees’ personal dreams, to name a few.

SUNEDISON TO CONSTRUCT THREE NEW SOLAR POWER PLANTS IN UTAH TOTALING 262 MW

S

unEdison, Inc. (NYSE: SUNE), the world’s

testament to the contribution solar can make to

largest renewable energy developer, today

our energy future. We thank our local partners in

announced that it has signed agreements

Beaver and Iron County for hosting these projects

to construct and install three new utility-scale

and we look forward to continued development in

solar power plants in southern Utah, with a total

the state.”

capacity of 262 megawatts DC.

The three solar power plants are located in

PacifiCorp, an electric utility that serves 1.8

Iron County in southern Utah and include the

million residential, commercial and industrial

63 megawatt DC Granite Mountain Solar West

customers, will purchase the electricity through

plant, the 100 megawatt DC Granite Mountain

three 20-year power purchase agreements,

Solar East plant and the 99 megawatt DC Iron

according to its obligation under the federal Public

Springs Solar plant. Construction of the power

Utilities Regulatory Policies Act. The purchase

plants is expected to begin in the fall of 2015 with

agreements and the price of the electricity will be

commercial operations expected in 2016.

at the utility’s avoided cost of electricity, which

SunEdison has made a major commitment to

reflects the utility’s costs to purchase or generate

Utah, with more than 720 megawatts DC of solar

the power from other resources. The contract

energy in development and 306 megawatts AC of

will be approved by the Utah Public Service

wind power operated in-state. SunEdison’s other

Commission to ensure a fair price for PacifiCorp

solar projects in Utah include the 22.6 megawatt

customers.

DC Seven Sisters, the 420 megawatt DC Four

“This is a great day for Utah,” said Paul Gaynor,

Brothers, and 22 megawatts DC of smaller

Executive Vice President North America Utility

projects. Together, these projects will create more

and Global Wind at SunEdison. “These solar

than 800 local construction jobs for the people of

power plants will create jobs and provide valuable

Utah.

tax revenue to the people of Utah and they are a

LARGEST DAIRY FIRM IN THE GULF POSTS 12% RISE

S

audi

Arabia’s

Almarai,

the Gulf’s largest dairy

of 297.5 million riyals and 323

distribution, and the number

million riyals respectively.

of places it operates. It did not

firm, said on Monday it

Its earnings were boosted

expected to continue its profit

by an 11.7 percent year-on-

growth in coming quarters,

year increase in first-quarter

kingdom

after reporting a 12 percent

sales, which rose to 3.04

significant

rise in first-quarter net profit

billion riyals helped by strong

investors,

on higher sales.

growth in its poultry, dairy and

sector as a way to tap into the

juice segments.

growing wealth of a young,

The company made a profit of 306.5 million riyals ($81.7

“Barring

unforeseen

provide a comparative figure.

Food companies in the are

attracting

interest which

see

from the

local population.

million) in the three months

events, the company should

Bank of America-Merrill

to March 31, up from 273.6

continue its profitable growth

Lynch said that Almarai was

million riyals in the year-earlier

for the next quarters,” Almarai

strongly placed to benefit from

period, it said in a statement.

said in the earnings statement.

the higher growth rates in the

The profit was above a

The firm said it spent

healthy foods category in the

forecast from AlJazira Capital

969.4 million riyals, in the

Middle East and North Africa

but below one from NCB

first quarter, on expanding its

region, highlighting it as one of

Capital. They had expected the

business; including improving

its two top picks in the health

dairy firm to make a net profit

its

and wellbeing sector.

production

capabilities,

TRAVEL

New Zealand

Endeavour Magazine | 7

“STRESS MEANS SUCCESS” IS A LIE. NEW REPORT BUSTS OFFICE MYTH

W

orkers who consistently curse their

number of eye-opening findings from the

and businesses become more resilient.”

packed diaries, late nights at the

report, the latest in the performance leader’s

More than 1.5 million employees and

office and back-to-back meetings

series of GCC Insights papers, based on

some of the world’s most recognised

could actually be the least productive,

aggregate data drawn from employees in

brands have benefitted from the GCC’s

not the most successful, employees in an

185 countries.

international health program over the past

organisation, according to a new report.

In addition to the correlation between

12 years, which means GCC Insights reports

A new study, compiled by international

stress and productivity, the paper revealed

are based on some of the largest and most

employee health and performance experts

that one in every three employees (36%)

diverse employee samples available.

Global Corporate Challenge (GCC), compared

reported feeling above average stress, with

This GCC Insights paper also provides

self-reported productivity between stressed

a further 39% reporting moderate levels

practical advice about how employers can

and non-stressed employees and found

of workplace stress. Women also reported

identify and tackle stress, which is a largely

that only 63% of stressed workers reported

feeling more stressed than men, both from

a hidden and often stigmatised workplace

above average productivity*, while 87% of

work and home sources.

issue and highlights how the right approach

their non-stressed counterparts felt that

GCC’s Chief Medical Officer, Dr. David

their productivity levels were above average.

Batman, said, “In an increasingly complex

“THERE’S STILL A LOT OF EDUCATING TO BE DONE WHEN IT COMES TO TACKLING PSYCHOLOGICAL PROBLEMS LIKE STRESS, ANXIETY AND DEPRESSION. THIS PAPER NOT ONLY GIVES INSIGHT INTO THESE PROBLEMS, IT ALSO PROVIDES A SIMPLE AND EFFECTIVE SOLUTION AND DEMONSTRATES THE EFFECTIVENESS OF THE GCC IN HELPING BOTH EMPLOYEES AND BUSINESSES BECOME MORE RESILIENT.” The

stirring

results

challenge

Glenn Riseley, Founder and President

at work has become the modern

of the GCC, said, “Workplace stress is an

back pain in that it is commonly

issue that is increasingly becoming a ‘whole-

present,

full

body problem,’ and it’s having a chronic and

often

escalating impact on performance across

of

little

understood,

misconceptions

and

unrecognised or talked about.”

every employee population.”

Dr. Batman said stigma still surrounds

mental

health

“Equipping employees to cope and

and

respond to pressure in a positive way is one

highlighted the need to increase

of the most important things an organisation

awareness. “There’s still a lot of

can do.”

educating to be done when it

The full GCC Insights report, Stress – the

comes to tackling psychological

hidden threat in every workplace, is available

problems like stress, anxiety and

at www.gettheworldmoving.com/resources

depression,” he added. “This paper

the

not only gives insight into these problems, it also provides a simple and effective

(or even positive) marker of successful,

solution and demonstrates the effectiveness

driven employees. They accompany a

of the GCC in helping both employees

CANADIAN SOLAR COMPLETES THE SALE OF THE THIRD UTILITY SOLAR POWER PLANT TO RET CAPITAL Hydro One under a 20-year Independent

world’s largest solar power companies,

Energy

today announced that its wholly owned

tariff contract. Canadian Solar provided

subsidiary, Canadian Solar Solutions Inc.,

turnkey engineering, procurement and

in the first quarter of 2015 completed the

construction services and will further

sale of the third 10 MW AC solar power

provide

plant, “CityLights,” to Renewable Energy

services.

Systems

operations

Operator

and

feed-in-

maintenance

Trust Ontario Holdings, INC/ULC (RET

Dr. Shawn Qu, Chairman and Chief

Capital), at a valuation comparable to

Executive Officer of Canadian Solar,

other recent project sales completed by

commented, “Not only does this sale

Canadian Solar on a per megawatt basis.

highlight

This plant uses Canadian Solar’s CSX-P-

between Canadian Solar and RET, it

300|305P panels.

also underscores our success in creating

the

successful

collaboration

The electricity generated by this power

sustainable jobs and furthering the use of

plant, currently in operation, will be sold to

renewable energy from the sun in Ontario.”

8 | Endeavour Magazine

more resilient and productive workforce.

and demanding workplace, stress

misconception that stress is often a natural

Canadian Solar Inc., one of the

to physical and mental health results in a

HONEYWELL TURBOCHARGERS TO BE INCLUDED ON THE NEW 1.5L TDI DIESEL ENGINE FOR VOLKSWAGEN AND SKODA MODELS IN INDIA

GADGETS

H

oneywell

and

existing wastegate technology with its advanced

developed in India, enable a perfect balance

aerodynamics and bearing systems allowing more

between fuel efficiency and performance

precise control of air flow into the engine. This

Honeywell

turbochargers,

Transportation

designed

is

helps Volkswagen offer its customers improved

providing its industry leading variable-geometry

Systems

fuel economy and uncompromising performance

diesel turbocharger technology to Volkswagen

with high torque and power, resulting in better

for its new 1.5L TDI diesel engine, designed and

responsiveness for the driver. Honeywell’s VNT

developed in India to meet the unique needs of the

technology is 30 percent more space efficient,

local automotive market in the newest versions of

helping Volkswagen engineers apply a more

Volkswagen and SKODA.

powerful, yet compact powertrain across a range

Volkswagen selected Honeywell for its more

of vehicles,” said Milind Godbole, Managing

than 20 years of experience developing its variable

Director, Honeywell Transportation Systems, India.

nozzle technology (VNT) benefitting diesel engines

Honeywell’s

design,

engineering

and

with improved responsiveness, performance and

manufacturing centres in Pune and Bangalore are

fuel economy. Honeywell’s global technology

world-class facilities translating global technology

platform and its established design, application,

platforms into localised solutions for India. The

engineering and manufacturing operations in

close collaboration has led to an engine that is not

India enabled collaboration between personnel

only a win for the consumer, but is energy efficient

in Europe and India. The result was a turbo

and environmentally responsible. The 1.5L TDI

application benefitting the new 1.5L TDI diesel

diesel engine replaced a smaller 1.2L TDI diesel

engine from Volkswagen on the Polo, the Vento,

engine as well as a larger 1.6L TDI diesel engine

and the Rapid.

in the Volkswagen Polo, Vento and the SKODA

“With Honeywell, we have a trusted partner

Rapid. Configurations with this engine across all

for high performance and extremely reliable

three models went on sale in the latter half of

turbochargers for our 1.5L TDI diesel engines.

2014.

Additionally, Honeywell has helped us increase

Downsized

diesel

turbocharged

vehicles

our local content with this high-value part for

deliver up to 40 percent better fuel-economy

our engine and have contributed to our long-

and emissions than the larger naturally-aspirated

term localisation strategy in India,” said Mr. Hans-

engines with similar power outputs which they

Georg Festing, Executive Director – Corporate

replace. They also have better torque and are

Purchasing, Volkswagen India Private Ltd.

often more fun to drive than non-turbocharged

“Honeywell VNT technology is an upgrade to

vehicles.

10 | Endeavour Magazine

ALMABANI GENERAL CONTRACTORS WWW.ALMABANI.CO 00966 12 614 7800

EXCELLENT PROFESSIONALISM WRITTEN BY DON CAMPBELL

Almabani was established in October 1972 in Jeddah amidst a prosperous economy fuelled by the oil boom and found themselves in the position to participate in the execution of some of the most prestigious and landmark projects in the kingdom. A habit that they have been happy to continue ever seen.

Endeavour Magazine | 11

ALMABANI GENERAL CONTRACTORS

Since its inception in 1973, Almabani have been involved in a range

of projects that have dealt with the creation of major high rise buildings to sewage projects, sensitive laboratory set ups and research and development centres to roads, bridges, TBM constructed tunnels and major airport runways and facilities.

O

ne of the major projects, certainly one of the first to get them

Saudi construction company with international capabilities and

the international scope and experience that they deserved

this is something that Almabani stands committed to. Continually

and longed for occurred in 1982 when they participated in

participating in large complex infrastructure projects they either

the upgrade of the road network in Lebanon. In 1991 the company

drawing on its own strength or collaborates with foreign and local

opened a branch office in Musca, the capital of the Sultanate of

contracting firms

Oman and from there Almabani played an important role in the

“Due to this Almabani continues to invest in quality end

delineation of the border between the Kingdom of Saudi Arabia

projects where we can offer our creative engineering solutions and

and the Sultanate of Oman.

pro-active approach to projects,” he says.

In 1993 and 1994 Almabani was actively participating in the reconstruction programme of Lebanon where they not only participated in several infrastructural projects but also invested in the first of its kind BOT project in the GSM network of Lebanon.

During 2001, they executed the delineation of the border between the Kingdom of Saudi Arabi and the Republic of Yemen and since then Almabani has successfully completed three other delination in the region.

“With growth, expansion became ineventiable and to achieve this we had to increase our capital,” so says ADA Projects Director, Elie Chrabieh, “From the initial capital which was SR 500,000 or

ESSENTIAL LEADERSHIP Chrabieh explains that it is the Management Team at Almabani who are the pillars of the company’s success and are the driving force behind its success, continued growth and steady expansion. With most members having been with the company for longer than thirty years according to him their dedication, experitise, professionalism and commitment form the drives of their management policy.

BUILDERS WITH VISION

about US$133,000 in 1972 the capitalization was increased twice

Led by a dynamic team of professionals with vision, from the

to bring it to the present level of SR 100 million or US$26.6 million,”

very beginning Almabani was set to become a company that would

He adds that today, Almabani is engaged in complex turnkey EPC

turn into a benchmark for the construction industry if for no other

projects worth several billion dollars and can rely on a long history

reason than their dedication for achieving the highest standards of

of broad and diverse experience to see these projects through,

excellence.

“With the constant support and dedication of an experienced

“Thanks to three decades of remarkable achievements by

team of engineers and personnel, Almabani is participating in

an ambitious and broad based construction team,” Chrabieh

internationally recognized Mega projects such as the Riyadh metro

says, “Gifted with a strong sense of entrepreneurial flair and

project.”

professionalism, Almabani is now a leading name that is setting

The sheer variety of the projects undertaken over the last three decades has enabled Almabani to be recognized as a leading 12 | Endeavour Magazine

new standards of excellence in projects management and quality construction.”

ATLAS OCEAN LIMITED, a fully owned Saudi company based in Jeddah, Saudi Arabia. The company is capable of meeting all Customs Clearance, Inland Transportation and Freight requirements, be it sea transport, airfreight or overland.

Since we start operating in 1992, we proved to our clients our vast experience and timely service. We enjoy our good reputation in the market and being considered amongst the leading Customs Broker, Transporter and Freight Forwarder in the Kingdom of Saudi Arabia.

Our Import, Export & Inland Transport operations is handled by well experienced and knowledgeable staff

who can provide the customer with advice, solutions and suggestions suiting their appropriate needs. The company is equipped with a fleet of solely owned 110 heavy truck/trailer vehicles such as Mercedes Benz and Iveco and employes multinational skilled drivers to operate them. We aim to minimize the workload for the client. The number of our clients has increased within the past decade and we also enjoy high customer loyalty.

We offer innovative cargo movements, be it import or export, and provide storage facility for Break Bulk cargo, Containers and Project cargo in gauge or oversized.

We get your shipments to the right place at right time.

ATLAS OCEAN

ATLAS OCEAN TRANSPORTATION CO. LTD Customs clearance - Shipping - transfer P.O.Box 15400 Jeddah 21444 Tel.: 012 6503557 - 012 6503558 - 012 6503559 - 012 6503694 - Fax: 012 6515200 E-mail: atlas@atlasocean.com.sa

ALMABANI GENERAL CONTRACTORS

An enthusiastic team spirit tempered by the wisdom of an enlightened leadership, read and willing to face up to the challenges

HSE training, as well as safety inductions for new recruits, is ongoing for all projects and departments (HSE).

of the decades ahead is so important when it comes to achieving greatness and has created an atmosphere that encourages Almabani to look to the future with a great sense of optimism.

The company’s manpower is more than 10,000 employees, allocated to different projects spread all over the Kingdom.

Appreciating the fact that health and safety is a main line

MARKETING With maximum efficiency being their goal and the optimal usage of their resources being the plan, the company’s daily operations are coordinated from its head office in Jeddah. It is also from here where the company’s incredible marketing team operate from.

management function, which originates from the top layers of

“Almabani enjoys a prominent position as one of the top

management and descends through the organisation, Almabani’s

contractors n the Kingdomm” Chrabieh says, “This is due in no small

Health, Safety and Environment (HSE) Department has successfully

part to the dedication and efforts of its marketing team as well as a

orchestrated and delivered the IOSH Directing Safely Course for

professional and carefully planned out marketing approach.”

senior executives. The excellent attendance of senior executives

This planned approach to engaging the global market and

showed the top management’s commitment, making a suitably

new/potential clients is definitely working and has, over the years,

positive impact in the area of health, safety and environment.

earned Almabani several prestigious projects all over the Kingdom

The Directing Safely Course was conducted to ensure that the

and abroad.

top management personnel are aware of their legal duties, and stay informed of developments in legislation. This is regarded as the

FINANCE, LEGAL AND ADMIN

best practice to ensure compliance with said duties and will directly

Not the most glamorous of areas, however forming of the three

contribute to an inherent understanding of the principles of health

most important. Financial risk management is a key factor while

and safety management at the most senior level.

assessing and controlling any project. AND, our finance personnel

14 | Endeavour Magazine

are professionals in this area. This expertise determines the cost of

team which insists upon the highest professional standards and

risk management, the formulaion of investment strategies as well

a full time staff of almost three thousand people has enabled

as the preparation of budgets and financial reports.

the company to successfully prove its expertise in a number of

As the complexity of its projects increased and the company

challenging projects.

established a major national presence, the need for a strong legal

Time and again tight deadlights have been imposed and met,

department became paramount. Almabani’s legal department

also the most technically advanced and ambitious projects have

draws on the experience of a capable and talented team of lawyers.

been undertaken and successfully concluded.

Their responsibilities are central to the Group’s successes. They are involved in all aspects of contract preparation, from review of standard legal documents to negotiation of complex agreements with international outfits.

Almabani oversees its projects carried out all over Saudi Arabia and the rest of the middle East from its headquarters in Jeddah. The administrative team at Jeddah is assisted by its offices in Riyadh ad Beirut which provide technical support and follow-up nefotiation, procurement and co-ordination of supplies.

EXCELLENCE IN EVERYTHING

APPROACH “Whenever we embark on a project an operations team springs into action- systematically analysing the needs of the project and proceeding to form all the task forces required,” he says, “One of the first important tasks is scheduling and planning. In additional a cost control team is mobilized to monitor the project from its inception to final completion.”

Almabani has a reputation not only for its engineering skills but also for the professional competence of its project managers, Chrabieh explains, “Our managers are highly regarded for their

For a long time, Almabani has been playing a lead role in

ability to complete time bound projects in record time, without

construction projects and infrastructure development programs of

sacrificing quality in any way but it is not purely them by itself.

the region. Thanks to the experience and professional management

Everything must work together as a whole.”

Endeavour Magazine | 15

ALMABANI GENERAL CONTRACTORS

In order to obtain the best possible materials at the most

Fully responsible for the design and integration of the

competitive prices, the company employs procurement specialists,

transit systems and the civil infrastructure.

engineers and market researchers. It is their responsibility to track,

the

assess, schedule and plan the purchasing of materials, and keep

manufacture, furnish, install, test and commission all components

updated with the latest market trends and innovations.

related to both the transit systems and the civil infrastructure.

Employers

Requirements,

the

BACS

Working from consortium

will

Line 1 will stretch from north to south through the centre of

RIYADH METRO NETWORK Heavily involved in this major project Almabani have been given an awesome project, the consequences of which, when successfully completed, will be felt by thousands of businesses for many decades. While the BACS consortium is responsible for the design and build of Lines 1 and 2 of the Riyadh metro network which will form part of the six-line metro system that will run for a total length of 176 kilometres across the city and includes 85 stations.

“Our scope of work on Lines 1 and 2 encompasses detailed structural, architectural and transit system design together with construction, testing and commissioning works,” Chrabieh tells us, “Our scope also includes the procurement of all products and materials necessary to support project delivery.”

16 | Endeavour Magazine

Riyadh, along the Olaya-Batha corridor, covering 38 kilometres.

The line will include 22 stations and 4 transfer stations where it will connect with other new metro lines. Much of Line 1 will be underground.

Line 2 will run east to west along King Abdullah Road and will be built mostly at grade (15km) with some elevated sections. This line will run east to west and will extend more than 25 kilometres with 13 stations and 3 transfer stations Chrabieh highlights that consistency, clarity and steadiness of purpose are the cornerstones of their performance and that they inspire through leadership and shall always seek for innovation, growth and development of their own capabilities and he bravery to continue to accept new challenges, “Our mission is to treasure our rich heritage and transcend to new heights.”

CRE-TEC

The Arabian Gulf Leading Contractor in Concrete Repair and Waterproofing Systems We have been serving the industry for nearly a decade with innovative techniques and technical expertise that meet our client’s needs.

Waterproofing and Roofing Systems Concrete Repair and Injection Tank Lining Industrial Flooring Sports Courts Stamped Concrete & Stucco Pond and Lake Lining Structural Strengthening and Shotcrete

P.O. Box 66241, Riyadh 11576 Kingdom of Saudi Arabia InfoSaudia@Cre-Tec.com www.cre-tec.com

Phone +966-1-2914423, +966-1-4750153,

18 | Endeavour Magazine

TROY RESOURCES WWW.TROYRESOURCES.COM.AU 00592 231 0798

GOLDEN OPPORTUNITIES WRITTEN BY JACK SLATER

Founded in 1984, it only took Troy Resources three years to be listed on the Australian Stock Exchange and it has regularly bested itself over the last 31 years since then. Proving that success comes with focus, determination and courage, they have written the book on resource mining across Guyana.

Endeavour Magazine | 19

TROY RESOURCES

With an initial focus on a group of tenements in Southern Cross,

Western Australia, its first success was the development of the Cornishman Stage 1 in Southern Cross, which was a joint venture with Mawson Pacific. The result of this project was to move Troy Resources from the ranks of explorer, up to producer.

GUYANA’S LARGEST MANUFACTURER & STOCKISTS OF BUILDING MATERIALS

T

his was followed by the development of the 100% Pilot project just north of Southern Cross, then by Cornishman Stage 2, generating sufficient funds for acquisition and development

of the Bulchina Project in Sandstone.

Ken Nilsson, Executive Director at Troy Resources in Guyana,

THE NAME YOU CAN TRUST FOR Superior Customer Service • Superior Quality • Competitive Prices

was on hand to speak about the company and their new development that has recently been approved.

A keystone in the development and strength of Troy Resources, partnering with other businesses has helped to achieve greater goals.

The early 2000s were a very busy time for Troy Resources; in 2002 they commenced production at the Bulchina mine at their Sandstone Gold Project in western Australia and they also purchased the Goiás Velho Project in Brazil, where they concentrated their efforts on bringing this project into production, a task that was achieved in March 2003.

The following year the sandstone deposit at the Bulchina mine ceased and the milling operation continued to process low-grade ore until early the following year, before it too closed shop. 2004

Suppliers to Troy Resources

also saw the discovery of the Lord Henry Deposit and the Lord

Beams • Channels • Columns • Sheet pilings and other steel products

approximately 30 kilometres southeast of the Bulchina Mine.

Other related products: Cement • Stone • Steel pipes Tel# 592-225-6007 Fax: 592-225-3168 E-mail: sales@gafsons.gy

www.gafsons.gy 20 | Endeavour Magazine

Nelson Deposit in the Sandstone Greenstone Belt (the “SSGB”), Mining commenced at Lord Nelson in early 2005 and at Lord Henry in early 2006, while in July 2007 mining at the Sertão mine was completed and the processing of ore at the Sertão mill was ceased in August 2007.

TROY RESOURCES In November 2006, Troy acquired the Andorinhas Gold Project in north Brazil from Agincourt Resources Limited, for US$10.14 million in cash, by purchasing all of the shares of Agincourt Resources do Brasil Ltda, which holds the Andorinhas Gold Project.

“To enable production to commence in May 2008, Troy relocated the processing facility from Sertão to Andorinhas,” Ken explains, “Just 18 months after, the resource was then acquired with an initial capital cost of under US$20 million.”

In May 2009 Troy acquired the Casposo gold and silver project in San Juan Province, Argentina and commenced development of the project in October of the same year, utilising a processing plant Troy had held in storage. First gold was poured in November 2010 and the official opening of the mine was held in late May 2011.

In the second half of 2013, Troy completed the acquisition of

REPUTATION Troy has built a solid reputation for employing a highly capable team of senior managers, staff and consultants with an outstanding array of international and Australian experience and success.

According to Ken, the company, that employs some 300 workers, is all about building people. It’s a case of training the staff to the best possible level, providing them with the best tools and directing them towards a shared goal. Never about micro-management, Troy Resources has the reputation for being an employer of choice for a reason, “Our staff and consultants offer an outstanding array of international and Australian experience and success.”

In addition to their reputation as an employer, their reputation for fast track mine development, sweetened with low cost operations and strategic acquisitions, has given them a strategic

ASX-listed, Azimuth Resources Limited, whose main asset was

position for growth, leaving them with an excellent track record for

the Karouni project, formerly West Omai located in Guyana. The

mine delivery, robust balance sheets and the people to reposition

company fast tracked development of Karouni with construction

the company as a successful mid-tier producer with a portfolio of

throughout 2014 and earliest production intended for mid- 2015.

quality long-life assets.

Ken is responsive when it comes to the attitude behind Troy Resource’s approach to work in general, “Troy continues to look

KAROUNI PROJECT

for new opportunities and this has led us to developments in

Analysis of the Karouni project through PEA result revealed

exploration within Brazil and Argentina and most recently with the

that the mine consists of a combination of two open cut and one

acquisition of the Karouni project, Guyana.”

underground mine, feeding a conventional carbon-in-leach gold

CARIMERCARE BECAUSE WE CARE

CarimerCare provides high quality, professional health care management for health facilities of companies and industries committed to caring for the health of their employees. Technical services include Procurement of medical supplies, medical consulting, logistics management, basic and advanced care in an emergency.

The cost is very competitive compared with local and international medical services provision.

Medical, Surgical and Specialists consultations First aid services Wound care and prevention Pharmacy services Provide Lifesaving care Standard basic life support Advance life support (where applicable)

Intravenous access Administration of intravenous fluids Parental medication Primary health care (daily patient care) Preventative care (routine screening, testing) Clinical samples collection

Lot 390 Section A Block X, Diamond, East Bank Demerara, Guyana

Tel: (592)223-4159/677-3333/627-8364 EMAIL: caribamercare2014@gmail.com

22 | Endeavour Magazine

plant with a nominal capacity of 750,000tpa. The PEA assumes

“Mining will commence six months before the processing

a total of 5.2 million tonnes of material will be processed with

plant is scheduled to be commissioned,” Ken says, “This will

an average grade of 4.13g/t with recovered gold production of

enable adequate high grade stocks to be accumulated prior to the

633,000 ounces over a 7-year mine life.

commencement of processing and an initial fleet comprising of

“What this means is that the Karouni project has enough

two excavators will commence at Smarts and Hicks. There is sand

material to be mined for seven years with a yearly production of

overburden up to 30m thick covering much of Smarts, whereas the

90,000 ounces of gold and an initial production of 102,000 ounces

Hicks deposit outcrops.”

gold in the first year,” Ken explains.

He adds that initial production will be sourced from Hicks while

Ken says that initially the capital required for this project,

Smarts overburden is removed, whereupon production will then

including the pre-production mining costs, stood at $86.8

focus on the higher-grade Smarts deposit. An additional fleet will

million and the expected capital required to sustain the project

be mobilised after nine months to provide additional capacity for

over the seven years of the mines life was expected to be $8.6

Smarts.

million. Underground development itself costs $21.6 million and the underground mining fleet $10.3 million, while the cost of constructing and commissioning the project, including the open pit mine was $77.5 million, including a contingency of US$7.0 million.

A further US$9.3 million was required for pre-production mining,

“Unless additional material is discovered, or an increase in the gold price justifies a change in the mine plan, part of the mining fleet will then be demobilised in month 30 with a second fleet demobilised in month 42 and open pit mining concluded in month 63,” he says.

including waste pre-strip and building a high-grade stockpile ahead of treatment through the processing plant.

MINING According to Ken the project will initially be an open cut operation at Smarts and Hicks followed by underground mining at Smarts.

SMARTS DEPOSIT Smarts will be mined as a five-stage pit. The first three stages will target shallow, higher-grade pods, with the final two stages amalgamating the pits into a single final pit. Mining will be via conventional backhoe configured excavators loading 30t rigid

Endeavour Magazine | 23

TROY RESOURCES trucks. Mining will be done on 2.5m flitches over a 5m high blast.

style of mining. Stopes will be backfilled with development waste

Initial sand overburden removal will be free dig, with no blasting

and pillars left for support where required (see Figures below).

required.

AFTER MINING

HICKS DEPOSIT Hicks will be developed as a series of four discrete pits along the Hicks line of mineralisation (see Figure below). Open pit mining will target higher grade, shallow mineralisation. The deepest pit, Stage 2, extends to 90m below natural surface. There is no overburden masking mineralisation at Hicks. Mining parameters will be the same as those used for designing the Smarts Pits.

Following the actual mining of the material, what follows is mineral processing and metallurigical testing; of course the end product does not just come out of the ground like that. Limited historical metallurgical test work for the Hicks deposit was conducted throughout the 90s by Cathedral Gold and Cambior, however, there is insufficient information to confirm that the metallurgical test work is representative of the entire deposit. The

Underground Mining Operations An underground mine will be developed beneath the Smarts pit. The underground development will begin at the completion of the Stage four Smarts pit. Access will be via a 5.5m x 5.5m decline, developed at a gradient of one in seven. Levels to access mineralisation will be developed at 20m vertical intervals.

majority of gold mineralisation is located in fresh rock at Hicks, but only a small number of metallurgical samples for fresh rock were tested, Ken tells us.

METALLURGICAL TESTING

Development along mineralisation will be a nominal 4.5m x 4.5m.

The Smarts deposit metallurgical test-work comprised 11

Up-hole benching is proposed as the primary mining method,

composites and was tested at ACME Metallurgical Laboratories in

with some areas using cut and fill and open stoping, depending

Vancouver, in October 2011. The metallurgical program targeted

on ground conditions and stope dimensions. The mineralisation is

the definition of Leaching and Gravity performance as separate

sub-vertical with widths of between 3-10m and is amenable to this

processes. The composites were chosen to represent a range of

DAMUS CARIBBEAN LIMITED

DCL values our excellent relationship with Troy Resources.

We are committed to supporting their continued growth and success in the region.

Storage Tank and Terminal Services

Fabrication Services

Field Erection Services

• Pipe spool fabrication • EPC Storage tanks to API 650, • Structural fabrication API 620, UL-142, UL-58 • Pressure vessels (ASME Code) • Tank repairs and maintenance • Flue ducts and flue stacks per API 653 • Process Modules and Skids • EPC Terminal Facilities • Production Decks • EPC Submarine Pipelines • Platform Modules (Bridge & • EPC Fire Protection Systems to NFPA 20 Flare boom) • Calibration and Inspection • Header Modules

P.O. Box 42, San Fernando, Trinidad, W.I Tel: 1 (868) 657-7351 / 9142 Fax No.: 868-657-0556 24 | Endeavour Magazine

• Straight run piping installation • Installation of process pipe spools • Installation of Structural Steel • Installation of static and rotating equipment • Civil works and foundations • Electrical and Instrumentation • Blasting and Painting Services • Process Plant Maintenance- Offshore/ Onshore • Plant Turnaround Services

South Trunk Rd, La Romaine, Trinidad, W.I E-mail: damuscorporate@damusgroup.com www.damusgroup.com

grades from both oxidised and fresh material. In addition, two

to be distributed over a 13,800 volt net-work at 60Hz.

composites, each of oxide and fresh material, representing a spread

This will provide back up power and room for expansion

of grades from spatially diverse locations within the deposit were

capacity. The water usage will initially be high until the tailings

also tested and the results and conclusions of the cyanide test

return water has stabilised and expected use of process water is

work were integrated into future metallurgical test work programs.

~800,000m 3/year to cover wash down, camp, mine and other

In the gravity amenability program, on average, 35% of gold

uses. “Guyana is a very high rain fall area and lack of water is not

was recovered to concentrate with five of the 11 tests yielding

seen as an issue.”

recoveries greater than 45%. The majority of the gravity tests

“There are also a number of chemicals required for this process,”

exhibited these levels of recovery at the low mass recovery rates of

Ken adds, “Including lime, diesel fuel, acids, flocculants, caustic

0.1 – 0.2% of feed mass.

soda and a number of smaller quantities of other chemicals. None of these products required are available in Guyana so they will need to be imported.”

THE NEXT STEP IN THE PROCESS The proposed method of gold recovery is via a conventional Carbon in Leach (CIL) gold processing facility.

NEVER A CONCLUSION

“This involves crushing, grinding, leaching and electrowinning,” Ken says, “With the final product being gold doré bars.”

Far from being the pinnacle of Troy Resource’s ability, the Karouni project represents a statement of what they are capable

Troy is expecting plant throughput to be 750,000 tonnes per

of and has had the added benefit of creating work, offering

annum. The processing plant requires chemical, electrical energy

experience and galvanising attitudes within the company’s staff

and water to operate and the expected level of electrical energy

and local suppliers.

use is ~4.5MW with electricity supplied from a company-owned

“Projects like this are golden opportunities,” Ken concludes.

and operated diesel powered generating facility of ~10MW capacity consisting of a number of smaller units delivering power

and

are proud to be working with Troy Resources

www.maggiescake.com 224 New Market Street North Cumingsburg Georgetown, GUYANA (592) 225-3676 Endeavour Magazine | 25

26 | Endeavour Magazine

DOF SUBSEA WWW.DOFSUBSEA.COM 0047 5618 1000

GROWTH UNBOUND WRITTEN BY DON CAMPBELL

DOF Subsea is state of the art. Having combined highly trained and supported professionals with the latest technology and equipment, not to mention having a purpose built fleet of cutting edge vessels to hand, the company has guaranteed their future. Add to this a solid business model and it’s clear just how they have risen to become the go-to name in the subsea industry. We spoke with Executive Vice President, North America; Marco Sclocchi regarding some of the new endeavours DOF Subsea are involved in.

Endeavour Magazine | 27

DOF SUBSEA

Offering services to the oil and gas industry across the entire

offshore life cycle, the formula for success has always been a simple but powerful one: delivering solutions to their customers. Marco, who was kind enough to find time in his busy schedule, spoke with me on the phone to explain that this has been the unifying vision for the business since the DOF Subsea division was established in 1994, after an acquisition of the main DOF Group.

“O

riginally, the company was a survey organisation and the goal of DOF Subsea was to expand the services into a fully integrated IMR and offshore services contractor

utilizing DOF Subsea’s fleet,” he explains, “This totally changed the company and in five years we grew from 43 employees to 214 and today we have three permanent locations within the Gulf of Mexico and an office in St. John’s, Newfoundland, Canada.”

He goes on to emphasise the business goals that were set at the very beginning, “It was a simple but all-encompassing global vision to become a first class offshore services provider.”

To gain this mantle, the DOF Group has instigated a number of philosophies to safeguard the means by which the company grows.

This includes a parameter on developing advantages.

“This is a competitive industry and so you have to protect your advantages,” Marco explains, “One big advantage for us is that we have everything in-house; we run our own vessels, ROV surveys and Project Management and Engineering. Fully integrated, custom made and self-contained, it puts us into the position where we only sub-contract with suppliers that we foresee a benefit with, growth wise.”

However, there are some occasions that call for flexibility and to gain advantages in new locations, DOF Subsea has learnt the value of adhering to the international laws and expectations of countries. Such is the case with the Jones Act in America.

The Jones Act, introduced by Senator Wesley Jones and also known as the The Merchant Marine Act of 1920, is a federal statute that provides for the promotion and maintenance of the American merchant marines and it basically, ensures that cargo and marine commerce transported by water between US ports is carried on US vessels.

DOF Subsea is a Norwegian business, so to ensure that they fell in line with the Jones Act they have invested into a long-

28 | Endeavour Magazine

term charter with a pair of American companies, specifically Otto

outcome for a project, making use of their worldwide experience in

Candies and Harvey Gulf International. .

operations and the application of the latest in intervention tooling,

“By having an authorized Jones Act vessel, we are able to provide a full service to our clients through fabrication, testing, load out at dock and safe transportation and installation offshore,” Marco illustrates that the company vision is one focussed less

Marco says, “Day by day, we aim to reduce project risk, while increasing the productivity,”

HANDS ON

on an end goal and more on a day-to-day promise and that part

“Employees are so important,” Marco says, “The only way to

of this is applying common sense solutions to complex subsea

have a functional and reliable business is to have well trained,

installation problems. This is why expertise and a well-invested-in

knowledgeable staff.”

The DOF academy was set up so that, following their philosophy

staff contingent are so important.

“DOF Subsea provides innovative subsea engineering services

of keeping things in-house, the influx of talent into the company

focusing on Technology enhancement,” he explains, “Offering

would be as full and as worthy as possible. This also gives it an

clients cost effective solutions underpinned by an accredited

opportunity to train all members of DOF with regards to the rules

quality system.”

and regulations of the industry. Herein it also has a competency

Their approach has been so successful that they routinely undertake naval architecture, structural engineering, mechanical design and operations and engineering across a broad range of

programme for offshore resources and all staff are assessed yearly to ensure their compliance.

Marco explains that there is a strong demand in the industry for highly trained and experienced staff and that this provides yet

applications.

We listen to our client needs and looking for innovative solution,

another opportunity for the company itself to ensure that it is a

often investing time and resources to develop an innovative

business worth working for, “Loyalty is a two way street between

product, that our client will appreciate and elevate our profile .

staff and company,” he says.

Ultimately, DOF Subsea develops solutions that optimise the

As the company is growing very fast, there are many

Providing competent skilled personnel to the offshore upstream oil & gas industry since 2006 member since 2007 16300 Katy Freeway Suite 180, Houston, Texas 77094 Phone: +1 (281) 600-1412, +1 (281) 600-1302 Fax: (281) 310-5088

Sales@TeamTrident.com www.teamtrident.com

Endeavour Magazine | 29

DOF SUBSEA

opportunities made for in-house promotion and every day brings

What it has done to DOF Subsea is demonstrated the strength

new potential for further expansion and growth. Promoting and

of their client relationships, the loyalty of their staff and the

training from within is preferred, however with the pace at which

flexibility of their business model because despite the downturn,

they are growing, headhunting is occasionally utilised to ensure

they are still pulling in the contracts.

that speed does not dwindle.

“I don’t see a change in direction coming,” he says, “There is always lots of potential for growth inside the company.”

“We have been successful with some key clients ,” he says, “and they have been extremely active in the Gulf of Mexico.”

These included new contracts in the Atlantic and North

Continuous improvement is a principle, he says, “To continuously

American region, which will include work in both the Norwegian

improve, you need to have a clear representation of the facts. We

and UK Sectors. According to a press release from DOF Subsea, the

rely heavily on customer-feedback reports and have developed a

work scope includes, among others, the installation of flexible flow

strong reputation and an enviable reliance on values and culture. It

lines and umbilical’s on the Corrib field, operated by Shell Ireland

may sound like a marketing pitch, but there is genuinely a feeling

Ltd.

of teamwork here.”

The North America region has been awarded several contracts with the regions key client. The contract award will increase the

WHAT TO EXPECT? It isn’t a great period at the moment. The market has created many challenges for every company involved in it, but Marco believes that the downturn will prove to be beneficial as it will test the foundations of many businesses, forcing them to reassess what they are doing and how they are doing it. This will provide opportunities for growth and diversification.

30 | Endeavour Magazine

utilisation of the vessels Harvey Deep Sea and Chloe Candies.

Speaking about the NOK3 billion that these contracts have brought in this year, Mons Aase, CEO of DOF Subsea said, “I am very happy to have secured these contracts, all of them with clients we have worked with on previous projects”.

Marco wraps up summarily saying, “We’ve currently bet on a winning horse.”

32 | Endeavour Magazine

ETIHAD RAIL NETWORK WWW.ETIHADRAIL.AE 00971 2 499 9999

MAKING TRACKS AND PUSHING AHEAD WRITTEN BY DAEMON SANDS

Careering forward, things are definitely on track for Etihad Railway Network.

Recently, the Minister of Public Works Abdullah Bel Haif Al Nuaimi revealed that the Government has released Dh700 million as an initial allotment for 628 kilometres of the network.

Endeavour Magazine | 33

ETIHAD RAIL NETWORK

Speaking with Chief Executive Officer, Faris Saif Al Mazrouei,

Endeavour Magazine takes a look at the company Etihad Rail Network.

N

ow that the contract for phase two of the Etihad Rail project

It is his hope that this will provide a modern, safe, efficient and

has been awarded, the project is moving ahead as per

sustainable network, which will connect the UAE and its regions to

schedule. Mr. Al Mazrouei reveals that the Government is

its neighbouring GCC countries.

funding phase two of the project because of its immense strategic value and that every effort is being made to make sure that the project is delivered on time.

The 628 kilometre long phase two of the project connects the 264-kilometre-long phase one to Musaffah and Khalifa Port in Abu Dhabi, Jebel Ali in Dubai to the Saudi and Omani borders. Phase one, which was completed at a cost of Dh4.7 billion, runs between Shah and Habshan to Ruwais in Abu Dhabi and will create a much needed link for commerce, cargo and delivery.

At a cost of Dh40 billion the 1,200 kilometre Etihad Rail line will link major industrial zones, cities and ports, connecting all the emirates of the UAE and will eventually connect with the 2,177 kilometre long GCC railway, which is currently being built and will link all six of the GCC states by rail for the very first time, providing an alternative to air or sea travel for both goods and passengers in the region. This was scheduled for full operation in 2018, however it has been hinted that a more realistic date for full operation would be 2020. One of the suggested reasons for the delay is the sinking oil prices, which have impacted on everyone.

“It will not be a hindrance to such an important project,” Al Mazrouei says, “Slight delays may be caused by the oil price but it will not have any adverse or lasting impact on the project. It is too important to not complete,” Etihad Rail was established in June 2009 with a mandate to manage the development, construction and operation of the UAE’s national freight and passenger railway network. Al Mazrouei explains that its aim was to create a linkage between principle centres of population and industry, as well as connecting the six countries of the GCC, The Kingdom of Bahrain, The State of Kuwait, Oman, Qatar, The Kingdom of Saudi Arabia and UAE. “Working in phases, we have kept to international standards,” he continues, “and this state-of-the-art network will act as a catalyst for economic growth and sustained social development.

Once complete, the railway will redefine logistics and transport in the region.”

34 | Endeavour Magazine

OF FURTHER IMPORTANCE A project that is supplying work for thousands of people in the area, as well as creating a convenient and reliable connectivity also serves another purpose as it falls in line with the objective to further diversify the UAE economy, as set by the UAE Vision 2021 and Abu Dhabi Economic Vision 2030.

UAE Vision 2021 was launched by H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, at the closing of a Cabinet meeting in 2010.

“The Vision aims to make the UAE among the best countries in the world by the Golden Jubilee of the Union,” Al Mazrouei explains, “and in order to translate the Vision into reality, its pillars have been mapped into six national priorities which represent the key focus sectors of government action in the coming years.”

NOT ONLY RAILS The network is not merely a series of railways and setting the ground for rail operations, the Ministry of Public Works is currently formulating federal rail regulations and have received approval from the cabinet to work on the law with expectations of having new regulations ratified by the Government. These new laws will cover various aspects of rail operations, as well as dealing with land acquisition and compensation.

Setting the groundwork for the rail operations will see the launch of several rail projects, including Metro, high-speed rail and federal rail networks across the region, working alongside the UAE Federal Transport Authority and the ministry.

DEPTH OF THE PROJECT Considering the strength of the region’s road network, the standard with which the rail network will settle is expected to be very high, with the sort of bravado and reliability that has come to be expected from such projects.

Bringing you Container Terminal 3 at Jebel Ali Port, Dubai • World’s largest semi-automated facility • Capacity of 4 million TEU, taking total capacity at Jebel Ali Port to 19 million TEU DP World, UAE Region P.O.Box 17000 Dubai Tel. +971 4 881 5555 marketing@dpworld.com www.dpworld.ae

• 19 automated quay cranes and 50 automated rail-mounted gantry cranes • Quay length of 1860 metres, 70 hectare storage yard and 17 metres depth

ETIHAD RAIL NETWORK The new railway project is expected to be a sustainable and

Habshan with Shah by 2014. The Shah-Habshan-Ruwais freight

efficient alternative for the transportation of freight and passengers

line was being built in collaboration with Abu Dhabi National Oil

throughout urban and rural areas of the Emirate.

Company (ADNOC).

“It is expected to serve about 16 million passengers and 50

In October 2011, a consortium of Saipem, Maire Tecnimont and

million tons of freight,” Al Mazrouei explains, “and will significantly

Dodsal Engineering and Construction was awarded a AED3.3bn

contribute to the reduction of roadway emissions while the railway

($900m) contract for construction of civil infrastructure and tracks

connectivity will promote trade and social development in the

for this phase of the project. The scope of work includes design,

Emirate and across the GCC countries.”

procurement and construction, testing and commissioning of the

Quality is Commitme

infrastructure.

Stevin Rock, one of LaRgeSt In May 2011, Aecom and Parsons International joint venture

THE ROUTE

mining gRoupS in the woRLd, w

services me of the largest, andtomost modern quarries.

Theworld’s Etihad Rail stretchessafest westwards the borders of Qatar and was awarded a project management consultancy acceSS to 17contract biLLion tonneS of for the implementation of the first phase and design of the iS owned SuRveyed ReSeRveS, h in commitment Saudi Arabia. The western section links Saudi Arabia via Ghweifat by the goveRnment of RaS aL am power and the eastern section links Oman via Al Ain. The railway line remaining two phases. khaimah, and itS bRoad Range The second phase connects Abu Dhabi of with Dubai and will pRoductS have been uSed ing runs across the Emirate connecting Abu Dhabi, Sharjah and Dubai.

Khalifa port.woRLd’S The in Some of the moSt then extends to the northern emirates and Fujairah. The UAE provide links to Jebel Ali port, Mussaffah and mer Itthrough qiality products higheSt pRofiLe and pReStigio 2016 with the third railway will connect with the sources of raw materials, industrial second phase should be completed by end deveLopmentS, incLuding ham s improvement via research phase that will be the extension to link the northern emirates being areas, ports and major population centres. inteRnationaL aiRpoRt, RaS oyees and environment completed by 2017.

Laffan new poRt expanSion,

HOW IS IT BEING BUILT? The Etihad Rail is being built in three phases. The first phase was a 266km long western stretch between Al Ruwais and Shah that connected Ruwais with Habshan by 2013 and further linked

ROLLING STOCK

peaRL of QataR, the buRj khaL and the dubai metRo.

Electro-Motive Diesel (EMD) of the US was awarded a contract to build and deliver seven heavy haul freight locomotives in July 2011. PCM Strescon Overseas Ventures of India was awarded a contract to design and build a sleeper manufacturing facility and railway sleepers for the first phase of the railway network.

China South Locomotive and Rolling Stock (CSR) was contracted

in September 2011 to supply 240 covered wagons for the first phase Stevin Rock LLC

P.O. Box 559 of the railway project. The trains will run in the western region of Ras Al Khaimah, United Arab Emirates Abu Dhabi to transfer about 22,000t of granulated sulphur a day.

Tel: +971-7-2588666, Fax: +971-7-2588777 The network will initially operate on diesel fuel while electrification Email: stevin@emirates.net.ae Web: www.stevinrock.ae is planned in the future. The freight trains will run at speeds of up

to 120km/h while the passenger trains at 200km/h.

Etihad Rail and Stevin Rock Strategic Partnership Establishing this strategic collaboration with Etihad Rail, this will provide us in Stevin Rock with a cost-effective and reliable transport solution – especially for long-distance transit.

As we are expanding our operations in the UAE and across the region, rail will allow Stevin Rock to move greater quantities of bulk commodity at one time and will improve transit times overall which by 2020, rail will facilitate Stevin Rock in transporting an annual volume of more than 22 million tons of mined products and materials to real estate developers and construction companies in the UAE and GCC.

36 | Endeavour Magazine

The heavy freight trains will transport a range of goods such as hydrocarbons, aluminium, rocks, cement and iron. In August 2011, Emirates Steel signed a memorandum of understanding (MoU) to also use the Etihad Rail as the main transportation mode for steel.

The first phase of the railway network will include communication systems, construction of bridges and a railway depot at Mirfa. In June 2011, an MoU was signed by Etihad Rail and communications specialist Du for the development of an integrated telecommunication infrastructure of the railway project.

Nasser Alsowaidi, the Chairman of the Board of Directors had a very reflective approach to it, “The Etihad Rail project represents a significant component of the country’s economic diversification and development and reflects the unity among the seven Emirates and the greater GCC region,” he says, “We at Etihad Rail are creating an entirely new means of transport for the UAE that will revolutionise the UAE’s physical and economic landscape and we are fully committed to fulfilling this vision and delivering prosperity, connectivity, efficiency and sustainability to the people of the UAE.”

SOLID AS A ROCK

We own and operate some of the world’s largest, safest and most modern quarries.

S - Solid as a rock Strengh in commitment T - Teamwork Harness team power E - Ethical Do the right thing V - Vaule Serve the customer through qiality products I - Innovation Continious improvement via research N - Nurture Care for employees and environment

Stevin Rock LLC P.O. Box 559 Ras Al Khaimah, United Arab Emirates Tel: +971-7-2588666, Fax: +971-7-2588777 Email: stevin@emirates.net.ae Web: www.stevinrock.ae

38 | Endeavour Magazine

ALSTONS SHIPPING WWW.ALSTONSSHIPPINGTT.COM 001 868 625 2201

SETTING A COURSE FOR SUCCESS WRITTEN BY AMY TOCKNELL

With big plans to grow and expand in the Caribbean market, Alstons Shipping Limited is well placed to enjoy its 110th anniversary. We spoke with Marketing Manager, Richard Logan, to find out how the company has navigated such a turbulent industry.

Endeavour Magazine | 39

ALSTONS SHIPPING

A significant extension of ANSA McAL Ltd, that was founded

in 1905, Alstons Shipping Limited has continuously demonstrated both a desire and ability to move with the times and progress.

Not an organisation to merely rest on its laurels and the exemplar reputation of its parent company, it is the leading provider of brokerage, transportation and logistics services in its region.

R

ichard Logan, the company’s Marketing Manager, explained further, “The company came from very humble beginnings, offering chandlery services and was a department of a larger

firm. It is now one of the premier shipping agents in the country representing Hapag Lloyd and King Ocean Services and is an IATA registered agent. The company offers full logistics services from door to door, ocean/airfreight, transport and customs clearance services.”

Such a comprehensive catalogue of services means that clients need look no further than the expert team at Alstons Shipping limited for all of their logistics needs, something which Richard feels is a unique selling point of the brand, “What is unique about us is that we can be considered a “one stop shop” for all shipping services. We are also the oldest shipping company in Trinidad and Tobago, so we are rich in history and as the industry went through peaks and troughs we did the same as an organisation and are still here today, which is tantamount to the dedication and loyalty of staff both past and present.”

It’s a monumentally humanitarian company that is happy to attribute its success to the team that made it happen, rather than gleaning the glory for a faceless brand and reputation, but that is Alstons Shipping limited at its very core. Steeped in local heritage and an intrinsic understanding of the local economy and commercial needs, there can be nobody better equipped to provide an inclusive and exemplar logistics service.

With a fortuitous locale and a deep understanding of the market it occupies, Alstons Shipping limited looks set to be able to navigate even the choppiest of waters, but how is the industry, as a whole, given recent financial turbulence? Richard explains, “The industry is very challenging and there are many competitors in Trinidad and Tobago. This makes maintaining clientele a major

40 | Endeavour Magazine

ALSTONS SHIPPING hurdle, as some are very rate conscious. We have to set ourselves

“Individual staff development is very important and we believe

apart by trying to offer an optimum service, which at times can be

that a happy employee is more productive. As an organisation

challenging.”

we are unionised and we are constantly taking steps to improve

Challenging indeed. With the recent oil price crash affecting

conditions to support the overall well-being of our staff.”

industries far and wide, all organisations are feeling the pinch and

It’s a tried and tested methodology that a happy team of well-

looking to reduce costs, where possible, but without negating the

trained staff will not only represent a company more favourably,

quality of service they receive. A tricky formula to get right, those

but will also be willing and keen to go the extra mile for clients.

that are able to successfully negotiate the perfect combination of

Discussing customer service, Richard says,

value and standards will prove to be the big winners. This is where

“The shipping industry can be chaotic and frenetic but we make

Alstons Shipping limited is excelling, by providing clients with the

sure that our focus is on customer service in every aspect of our

same top of the line, quality logistics solutions that they have

organisation. From the telephone operator to accounts clerks and

become accustomed to, at rates that are acceptable in a financially

marketing representatives, we always strive to offer good service.

trying period.

At the end of the day, keeping the customer happy is very important

Naturally, a company that heralds the incredible professionalism and expertise of its staff will be keen to provide them with a happy workplace and the support they need to develop and grow. Richard expands on this topic,

as repeat clients pay the bills and will ensure that we are in business for another 110 years.”

With a commitment in place to improve infrastructure, procedures and policies regularly, the management team at Alstons

“We have 60 members of staff currently, all of which are

Shipping limited are making a pact with their customers; that things

required to adhere to the standards which have come directly from

will only ever get better. Investing in improved IT technology, staff

our parent company ANSA McAL Limited. Training is provided to

development and customer service charters, its clear that the

educate everyone as to what we expect.”

company is not willing to take their respected clients for granted, a

He went on to note,

rare mind-set in today’s business world.

The Port of Point Lisas has worked assiduously to be one of the key regional ports, servicing shipping lines with global reach and using teamwork and technology to provide added value to all its stakeholders.

Alstons Shipping Limited is one of the major shipping agencies and cargo service providers in the Caribbean region and supports major

Congratulates

Alstons Shipping Limited on their 110th Anniversary

shipping lines that call at the Port of Point Lisas. They contribute to the development of the shipping and cargo industry in Trinidad and Tobago and we would like to thank them for making us their port of choice.

PLIPDECO looks forward to continuing its partnership with Alstons Shipping Limited and we wish them every success in the coming years.

POINT LISAS INDUSTRIAL PORT DEVELOPMENT CORPORATION LIMITED PLIPDECO House, Orinoco Drive, Point Lisas Industrial Estate Point Lisas, Couva, Trinidad, West Indies.

Tel: (868)-636-2201, Fax: (868)-636-4008, Website: www.plipdeco.com

Photography @Michael Bonaparte 2015

42 | Endeavour Magazine

While future proofing its relationships with clients, what else is Alstons Shipping limited looking forward to? Richard lets us in on a few innovations, “We are looking to acquire a warehouse, in order to offer clients LCL services for both imports and exports. In addition, we will also be promoting our customs clearance service locally, to wider crosssection of commercial clients. These two developments will require investment in both a capital and human resources sense.”

And invest they will, as there is a clear understanding that these diversifications will allow the company to truly offer the “one stop shop” service that Richard and his team are so keen on. With a timeframe of 6-12 months for these new developments to really take root, clients of Alstons Shipping limited can be reassured that lethargy will never be on the cards and if improvements can be made to service provided or support processes, they will.

Richard paints a picture of a stand up company that seeks to offer the very best logistics solutions, at affordable prices and it is a shame that such endeavours are often met with disbelief. Don’t let unscrupulous companies of the past fool you, Alstons Shipping Limited is as genuinely customer-orientated and knowledgeable as

“

What is unique about us is that we can be considered a “one stop shop” for all shipping services. We are also the oldest shipping company in Trinidad and Tobago, so we are rich in history and as the industry went through peaks and troughs we did the same as an organisation and are still here today, which is tantamount to the dedication and loyalty of staff both past and present.”

it is steeped in a legacy of tradition and experience and we feel sure that the next 110 years will truly be something to celebrate.

Port Authority of Trinidad and Tobago celebrates with Alstons Shipping on their 110th anniversary The Chairman, Board and Management of the Port Authority of Trinidad and Tobago (PATT) extend congratulations to Alstons Shipping on the achievement of their 110th Anniversary.

Alstons Shipping has been one of our long standing customers, and a significant con-tributor to our overall throughput in both containerized cargo and vehicles calling at the PATT since 1939. We take this opportunity to thank-you for your continued support and business as we celebrate this milestone with you.

Port of Port of Spain

A Strategic Business Unit of the PATT is strategically located in a natural sheltered harbor. Our multi-purpose port handles containerized, break bulk, dry and liquid bulk, and Ro Ro cargoes., All on approximately 61 hectares of land specifically for cargo operations, the ser-vices provided include: • • • • • • •

Berthing facilities to accommodate vessels up to 12m draft and 165m in length A One Stop Barrel Shop for clearance of personal effects Cruise Ship Reception Facilities Towage Services Container Freight Services Warehousing 2.4h for storage of transshipment imported cars and other mobile vehicles

Using the latest NAVIS N4 Terminal Operating System.

PPOS is focused on becoming a sustainable, productive and innovative Port by using modern state of the art technology to deliver operational effi-ciency.

Our emphasis is on motivating, developing and engaging our human re-source to deliver stakeholder value for a sustainable future.

Port Authority of Trinidad and Tobago

Administration Building, # 1 Dock Road, Port of Spain Telephone: (868) 623-2901-5 Find us on Facebook: www.facebook.com/patt.ppos Visit our website: www.patnt.com Endeavour Magazine | 43

44 | Endeavour Magazine

NOVUS HOLDINGS 0027 21 550 2500 www.novus.holdings

PRINT IS NOT DEAD WRITTEN BY M. PARKER

It’s not all about online publishing these days, thanks to a select few companies keeping the heritage and tradition of print media alive. Novus Holdings is one such organization.

Endeavour Magazine | 45

NOVUS HOLDINGS

Seeing the new millennium in with a huge dose of enthusiasm

and positivity, the Paarl Media Group was formed in 2000. This would transpire to be a momentous moment, as it would eventually pave the way for Novus Holding to emerge.

hrough the acquisition and absorption of National Book

T

With over 100 years of collective industry knowledge,

Printers into Paarl Print, Paarl Printing was born and started

experience and expertise being harnessed, 2015 finally saw Paarl

to make great strides in the industry, starting with the

Media Group react to the continued technological advancements

purchase and installation of several new presses, which promised

and diversifications in Africa and re-brand to become Novus

to significantly improve efficiency and quality. As the industry grew,

Holdings.

so did the need to remain at the forefront of developments,

You could be forgiven for assuming that print media is a gentle,

“In the face of rapid industry expansion, Paarl Media Group

almost romantic industry, but it has only been through aggressive

adopted a strategy to reduce its impact on the environment. A

diversification and growth that Novus Holdings has been able to

considerable investment saw Regenerative Thermal Oxidisers

establish itself as the industry leader. No sitting around, casually

(RTO) installed on all web presses at its facilities in Cape Town,

flicking through magazines here! With a wealth of state of the art

Paarl and Gauteng.”

machinery, the team at Novus is active in their desire to remain

No small feat considering this was implemented just five short years after the company was founded. Add to this the establishment

known for offering the best quality and service, industry-wide, but what exactly can they do for a client?

of Paarl Labels, as an entirely separate entity and things were

“With our headquarters in Cape Town, our core operations

moving quickly. Skip ahead to 2014 and huge developments are

comprise an extensive network of specialised printing and

in full swing,

manufacturing plants servicing customers across the continent. Our

“Paarl Media Commercial was established in 2014. Located in

activities include, amongst others, print production of all medium

City Deep Johannesburg, the division catered for customers seeking

to long run requirements of magazines, retail inserts, catalogues,

a reasonable quality heatset product at the most competitive price.

books, newspapers, commercial work, labels, educational materials

The expansion of manufacturing operations places greater focus

and the manufacturing of tissue products.”

on harnessing the potential of waste paper. As a result, the Paarl

Essentially, if it needs to be on paper, Novus is the company for

Media Group acquired the Correll Tissue factory in KwaZulu-Natal,

you and with an 11-strong group management team in place, there

which allows the company to convert paper waste from printing

is an underlying guarantee that you will be delighted with the end

operations into tissue paper.

result, regardless of your requirements,

Our Biomass Boiler then came into operation. Situated at the

“Our specialised operations give customers access to extensive

company’s main Cape Town premises, the boiler uses sustainable

resources, powerful bindery capability and a comprehensive

biomass to generate steam that powers the flagship plant’s gravure

distribution for large volume production. Each plant operates

printing presses.”

independently, yet part of a cohesive network. This allows for a

46 | Endeavour Magazine

customer-centred approach, whilst offering a broad range of services from one central source.”

But what if you are close to one plant, but need to get information to another? Novus Holdings has thought of that too.

Not content with a vast network of specialist operation sites, they have a fully integrated communication system in place too, “Digital integration of the pre-press departments provides seamless transfer of files between plants, facilitating the printing of one product in different locations, on identical platforms, where it suits our customers best. This reduces distribution costs and turnaround times, minimising our carbon footprint.”

We were staggered too, that a company dealing, primarily, with a disposable item would be genuinely concerned about reducing the environmental impact they are having, but that is the result of a deeply committed and future-savvy management structure, but what is looming in the future for these giants of industry?

“Novus Holdings seeks to unlock the potential of Africa through printing and associated services, to the benefit of our customers and shareholders. We will achieve this by building on a strong foundation; growing and evolving through new opportunities and taking the lead as the most technologically advanced manufacturing operation on the continent.”

No beating around the bush here. Novus Holdings is gearing itself up to not only be the undisputed print media market leader, but to remain there indefinitely, but is print a dying market? With new technologies consistently emerging, all of which appear to be favouring a digital format, does traditional print format have a shelf life?

“Print will continue to be the core business of Novus Holdings, while we exploit opportunities for organic growth in our manufacturing environment. Acquisitions will continue to be part of our expansion strategy, along with expansion of new and innovative product lines.”

Essentially, come what may, Novus Holdings will be able to not only tackle, but master new developments and initiatives with grace and seamless integration, all the while keeping a focus on what is important to them; their locality, “As an African company, we recognise that the key to our success is inextricably linked to growth in the African market, which is why Novus Holdings supports initiatives in the education and Governmental sectors.”

A large corporation steeped in tradition and integrity, Novus holdings looks set to continue its legacy within a framework of diversification and Corporate Social Responsibility. By building on its expertise and remaining at the forefront of all new industry innovations, we have no doubt that Novus will be celebrating many years as the kings of print media.

Endeavour Magazine | 47

48 | Endeavour Magazine

DHL NIGERIA WWW.DHL.COM.NG 00234 1 2700 908

THE CUSTOMER IS KING WRITTEN BY AMY TOCKNELL

Part of a global logistics phenomenon, DHL International Nigeria is going from strength to strength and we spoke with Chrys Okereke, Country Commercial Manager, to find out how.

Endeavour Magazine | 49

DHL NIGERIA

If you haven’t heard of DHL, you may have been living under a rock

for the past three decades. One of the most recognised and trusted brands in the global marketplace; DHL has been consistently raising the bar of the logistics industry, while striving to invest in green solutions for a sustainable future and economy. Sound too good to be true? Well it isn’t. Fully committed to both their environmental and professional responsibilities, this is one organisation that truly is in a league of its own.

S

peaking with Chrys Okereke, Country Commercial Manager for DHL International Nigeria, it begins to become clear just how the company has self-propelled to such incredible

heights, “We were founded in 1978 and since our inception, we have focused on the same interests and principles. We have always moved with the times and addressed new customer needs, but within the parameters of our original specialist area, meaning that we have never diluted our talents.” He goes on to clarify further, “Our key focus areas are the same now as they were in 1978, so logistics and express deliveries and just like back then, customer satisfaction is our number one benchmarking tool.”

With a 40th anniversary in the not too distant future, there will be no ‘life begins at 40’ adages being thrown around as, clearly, DHL International Nigeria came alive the second it was founded, thanks to a solid foundation of sensitivity to customer needs. It has almost become a trite response for organisations to claim that the satisfaction of the customers is the sole thing that drives them, but when speaking to Chrys, there is no doubt whatsoever that this is absolutely the case for him and his team.

Discussing the everyday business activities of DHL International Nigeria, it becomes clear that the desire for customer satisfaction permeates every facet of the organisation, “We actively visit companies to collect parcels and documents, before distributing them to their destination, whether that is within the country or over borders, plus we recognise that remote areas have a need to transport items into Nigeria, so we offer that service too. We are

50 | Endeavour Magazine

committed to both corporate and residential contracts and in order

in the highest esteem possible and tirelessly works to meet and

to never disappoint a client, we now have a daily air service.”

exceed those needs through intensive infrastructure investment.

A dedicated plane, though impressive, may not sound as green

There can be no mistaking the fact that this is one company that

as you were lead to believe, but Chrys is emphatic in his explanation

looks set to continue on a winning streak, but have recent economic

of the air freight service, “We have many competitors that try to do

downturns impacted it? Chrys told us, “A lot of the money in Nigeria

what we do, but we do it far better and with the customer always

comes from oil, which, as we all know, has fallen dramatically in

in mind. By taking control of our own infrastructure, we recognised

price. This has hit the country hard and naturally we have felt the

that road conditions can be poor, making vehicle deliveries difficult,

impact.”

slower or even impossible. That is why we invested in a plane, so

Looking at how to combat this, he is passionate about what

nobody would ever be let down due to an unacceptable reason,

need to happen, “Multiple agencies regulate the logistics industry

such as ‘bad roads’.”

in Nigeria, making everything slower and less efficient, which is the

This demonstrates incredible foresight and commitment to

very opposite of what we want. If everything could be streamlined

investment by the DHL International Nigeria management team,

or managed by one agency, this would help a great deal and remove

but what about the very un-green air pollution that will come as

much of the red tape. In addition, the postal agency regulates one

a result? Chrys explained, “We have an extremely large and all-

of the bodies, despite having its own courier service in operation,

inclusive Corporate Social Responsibility programme in place,

so an independent agency should be put into place to prevent

globally, as a company. A huge part of this is our ‘Go Green’ initiative

unfair advantages being given to specific companies.”

which sees us investing in green technologies to such an extent

With a team of approximately 650 dedicated professionals

as to totally offset the purchase and use of a fossil-fuel powered

in place, DHL International Nigeria recognises the importance

airplane.”

of finding, developing and retaining good people. With a global

Let’s have a quick recap before we continue. This is a company

‘Certified International Specialist’ programme in operation, the

that, without a doubt, holds the customer and their requirements

largest in the world for a body of staff, Chrys is emphatic about

In 1609, Galileo altered the course of scientific astronomy when he became the first man to use the newly-invented telescope in his study of the heavens.

This change of approach and method enabled him to simplify and account for what had previously been complicated and inexplicable problems.

In the same way, as modern insurance grows increasingly varied and complex so the need for a clear understanding of insurance.

At Hogg Robinson, we take pride in our ability to see each client’s requirements in his or her own light - with understanding, with experience, but without generalisation.

And this enables us to provide a clear and accurate assessment of insurance needs.

And that assessment leads to a carefully-tailored insurance policy, which with good reasons, our clients’ trust.

And we’ve never used a telescope yet

...out of one....many specialist units...

Benefit from our specialist knowledge of insurance by contacting

Creative insurance has our name on the cover.

Other Offices at Abuja, Calabar, Ibadan, Kaduna, Kano, Port-Harcourt, Warri etc.

Endeavour Magazine | 51

DHL NIGERIA

the compliance in Nigeria, “We are fully immersed in the training

for these efforts, the humanitarian core of DHL is unmistakable and

programme as we understand the need for full transparency

admirable.

of operation and industry integrity. We will not stand for any

The future looks fantastic for the team of DHL International

underhand tactics when it comes to securing new clients, or

Nigeria and Chrys explained what is on the horizon, “We initiated

anything else.”

a programme last year, that will be filtered through to take full

In discussing internal opportunities, it becomes apparent that

effect this year. The ICCC (Insanely Customer Centric Culture) is all

there is a definite promote from within culture in full operation.

about making sure that everything we do is geared towards making

“Most of us came up through the ranks and have been talent

our customers happy.” He continued, “Every staff member will be

spotted for further development. As soon as an individual has been

expected to not only comply, but also contribute. Nothing must be

selected for their potential, a mentorship programme is initiated

left to the unknown and the customer MUST be king at all times.

and their career path moves forward from there.” He goes on to

This will be driven from the top, all the way through to the shop

comment, “We also work alongside the Made In Africa programme,

floor.”

which supports all African countries, so there is a lot of potential and many opportunities for those that want them.’

Exciting times for the customer as well as the company and with a boom in retail showing itself, Chrys and his team are ready

Interestingly, the CSR programmes being employed by DHL

for a new challenge, “There has been a boom in ecommerce within

International Nigeria are so inclusive that it is not only their

Nigeria, so we have been making investments to ensure we are

customers and employees that feel the benefits. The ‘Go Teach’

a major player in the market.” He explained further, “We want

faction looks to support local educational institutions, so that more

everyone to be making their ‘last mile’ delivery plans with us and

children can go to school and potentially find fantastic jobs later

to be the courier of choice for ALL ecommerce operations within

in life, while the ‘Go Help’ initiative cares for those marginalised in

Nigeria, which will definitely be a huge percentage of our business

society, either by disability or old age. With no financial recompense

in the following 12 months.”

52 | Endeavour Magazine

AUTOMOTIVES AUDI PROLOGUE ALLROAD SHOW CAR SCALES NEW HEIGHTS IN SHANGHAI WRITTEN BY JACK SLATER

The third iteration of the acclaimed Audi Prologue design concept, with rugged allroad theme and hybrid drive, is unveiled in China

54 | Endeavour Magazine

“A stage for progressive elegance in every detail”

H

igh-end technology and unrestricted everyday practicality,

emphasise the elegance and dynamics of the allroad concept in a

plus alluring elegance; the Audi Prologue allroad is making

fresh way.

its world premiere at Auto Shanghai. The five-door show car,

The prominent bumpers and widely flared wheel-wells, which

with its raised body and tougher stance provides a new emphasis in

house 22‑inch wheels with a five-arm design, make the talents of

the conceptual Audi prologue family. Its operating concept enables

the Audi Prologue allroad abundantly clear at the very first glance

digital interaction between driver and passengers, while the plug-in

and the proportions emphasise the front and rear wheel equally.

hybrid drive impresses with 734 PS, yet low consumption.

The show car, finished in Dehua White, is a stage for progressive

Like all allroad models from Audi, the Audi Prologue makes no

elegance in every detail. The window capping strips include sensor

compromises. 15 years ago, a new class of automobile debuted in

surfaces for the door locks and the covers for the charging port

the form of the Audi allroad quattro, a car combining the comfort

and fuel tank are also electric. Aluminium accents are present on

and dynamics of the luxury class with maximum variability and

the roof rails, mirror housings, window surrounds and both the

masterful off-road capability. Audi is now presenting a study in

front and rear of the car. An extension offset in grey runs along

China that reflects a fresh interpretation of the typical allroad

the wheel-wells and the entire bottom edge of the raised body. It

themes, providing a clear glimpse into the brand’s design future.

expresses the power and robustness of the car and makes it seem

The design of the Audi Prologue accentuates the elegance and

even wider.

uniqueness of the allroad concept.

PROGRESSIVE: THE FRONT END POWERFUL AND ELEGANT: THE SIDE VIEW

A flat and wide Singleframe grille dominates the front, flushly

Viewed from the side, the 5.13 metre Audi Prologue allroad

integrated into the body. With their cohesive appearance, its

displays the new, dynamic interpretation of the Audi allroad

brushed aluminium crossbars create a new variant of the Audi

philosophy. A long front-end, a roofline that quickly begins to drop

e-tron look. The show car’s wedge-shaped headlights feature

again and extremely flat D-pillars give it an athletic profile and

Matrix laser technology, an innovation that further extends the

Endeavour Magazine | 55

Audi lead in lighting technology. The light is broken down into

broad air vent and retracts as soon as the air-conditioning is set higher.

countless tiny pixels and the possibilities for distributing this light are virtually boundless. LED light guides sketch a new e-tron light signature at the upper and outer edges of the air inlets, which are bisected by the bumper blade.

DYNAMIC: THE REAR

GLIMPSE INTO THE FUTURE: THE INSTRUMENT PANEL The interior architecture of the Audi Prologue allroad merges with a groundbreaking new display and operating concept. Across its full width, the front of the instrument panel is designed to be a display surface which integrates three touch displays. Aluminium

The rear of the Audi Prologue allroad is strongly drawn-in

frames surround the driver displays to the right and left of the

laterally and as with a yacht, is tilted in the direction of travel, giving

steering wheel. The front passenger can configure infotainment

the show car a dynamic appearance even when standing still. A

options using a widescreen display, which is fully integrated into

narrow strip of lights connects the LED rear lights. Their housings

the instrument panel. He or she can swipe to send these to the

are made of 3D glass, producing three-dimensional, sculpted

right driver display or to the Audi virtual cockpit future behind the

effects. The rear apron includes flat, horizontally split openings on

steering wheel.

both sides that graphically integrate the exhaust system into the

The centre console tunnel houses an additional driver display

rear-end design. This detail symbolises the drive concept of the

for climate control system, infotainment and text input. Featuring

Audi Prologue – the efficient interplay of a combustion engine and

innovative OLED technology with an extremely thin, flexible film, it

electric motor.

displays brilliant, high-contrast images. When inactive, the display is in a flat retracted position and as soon as the car is started,

SPACIOUS AND AIRY: THE INTERIOR With its elegant and highly variable interior, the Audi Prologue allroad is the perfect car for everyday driving and recreation as both driver and passengers experience the spacious interior of the show car as a luxurious lounge. Graceful lines and slender geometric bodies convey the impression of expanse, serenity and lightness.

The continuous centre console and the front seats appear to float, the instrument panel features a strictly horizontal orientation and its

it moves up at an angle. The brand, with the four rings, is also breaking new ground with the Audi virtual cockpit future, which lies in the driver’s field of view. High-resolution displays and three semi-transparent mirrors generate a virtual visual stage with three levels. Thanks to this staggered approach, information is structured better and is easier to grasp.

INNOVATION IN THE REAR

upper level is part of the wraparound – the arc encircling the cabin

Rear passengers in the Audi Prologue allroad sit in individual

and the luggage compartment. A perforated trim panel covers the

seats. They use an additional OLED display on the centre console

56 | Endeavour Magazine

to adjust the seats, the climate control system and the infotainment for their area or to exchange data with the driver. When the audio system is switched on, a sound spoiler moves out of the rear wheelhouse panelings, homogeneously distributing music in the interior in top quality. Two Audi tablets, which can be mounted in the backs of the front seats, also use OLED technology. They are extremely thin and slightly curved.

The show car offers its driver and passengers superior comfort before the car even begins to move. The “butler” – an innovative, intelligent software program – identifies the passengers as they get in based on their smartphones and adjusts the seats and climate control system according to their preferences. The system also makes suggestions for music and route planning according to the owner’s preferences. The Easy Slot system in the centre console connects the phones with the onboard infotainment system and charges them inductively.

NOVEL: THE MATERIALS AND COLOURS

POWERFUL EFFICIENCY Powerful on the road, superior in light terrain and always efficient, the technology in the Audi prologue allroad offers the ultimate in automotive freedom.

The 4.0 TFSI engine – a V8 with twin turbochargers – and the electric motor integrated into the eight-speed tiptronic produce 734 PS of system power and 900 Nm (663.8 lb-ft) of system torque.

The quattro all-wheel drive system utilises the power of the Audi Prologue allroad perfectly in every situation.

The show car rockets from 0 to 62mph in 3.5 seconds, yet is capable of achieving up to 117mpg according to the NEDC standard for plug-in hybrids, which corresponds to 56 grams CO2 per km. The lithium-ion battery mounted in the rear of the car has a capacity of 14.1 kWh for a purely electric range of 33 miles. With its AWC (Audi wireless charging) technology which the brand is developing for series production, the Audi prologue allroad can also be charged inductively.

The body of the Audi Prologue allroad is 77 mm higher than

The upper section of the instrument panel is finished in Lifestyle

that of the Audi Prologue Avant. The chassis is state-of-the-art.

Blue, while the lower zone, the seats and the carpeting are Sard

The front and wheel axles are lightweight, five-link constructions,

Brown. Bezels of open-pored, dark fine-grain ash veneer adorn the

the 20-inch brake discs are made of weight-saving carbon-fibre

wraparound, the doors and the centre tunnel console. Aluminium

ceramic and the adaptive air suspension sport – an air suspension

elements set powerful accents.

system with controlled damping – offers a wide range between

Natural-looking Unicum leather is in large sections of the

extremely comfortable cruising and tight handling. The dynamic

instrument panel, on the centre console tunnel and on the seats.

all-wheel steering combines a variable-ratio, dynamic steering unit

Artfully designed perforations in the seat centre lines are evocative

with an additional steering unit for the rear wheels to harmoniously

of the Singleframe grille bars. A generous band of Alcantara runs from

resolve the conflict between dynamic driving and stability.

the door inserts over the arm rests to the luggage compartment.

Endeavour Magazine | 57

VOLVO CARS TAKES LUXURY TO A NEW LEVEL UNVEILING LOUNGE CONSOLE IN SHANGHAI Volvo Cars has unveiled a new concept that takes executive in-car luxury to a new level at the Shanghai Motor Show. Labelled the Lounge Console, the concept offers busy chauffeur-driven business people the ultimate executive accessory; a compact and versatile solution to expanded storage and comfort.

The Lounge Console replaces the front passenger seat, providing a wealth of functions and amenities.

“W

e started this work by looking at the executive

materials we can effectively create passenger experience that is

lifestyle. With our progressive approach to premium

unique in the premium car segment.” added Thomas Ingenlath.

design and functionality we analyzed the needs and

The Lounge Console incorporates features designed to enhance

perspective of the chauffeur driven executive, designing the car

the in-car experience. Volvo Cars’ designers provide a large work

around him or her in the spirit of our brand’s aim,” said Thomas

table which opens to reveal an illuminated vanity mirror, including

Ingenlath, Senior Vice President Design at Volvo Car Group. “A key

a storage tray for jewelry and personal accessories or make-up. The

element in our thinking was how to make the available interior

table rotates 90 degrees and simultaneously powers forward to

space work for the occupants in an optimal and luxurious fashion.

display a large 17” media screen for a full in-car theater experience.

Removing the passenger seat enabled us to create an open space

Below the cushioned leg rest is an additional area for shoes. For

that dramatically changes the dynamics of the interior and led to a

added security Volvo Cars has included a lockable storage box. The

firework of ideas and new possibilities.”

removal of the front passenger seat allows for full forward vision

Having performed ethnographic research to establish the

creating a uniquely spacious environment.

unexpressed and unmet needs of people with a high-profile

“People who are on the move and have a hectic lifestyle going

lifestyle, the designers at Volvo Cars looked at how such needs

from event to event or meeting to meeting need some space, some

might be met in one combined offer.

luxury time, and the opportunity to relax and refresh themselves for

“The intention with this concept is to showcase two things – firstly that Volvo Cars is aware of the needs of our executive customers and secondly, that with design innovation and modern

58 | Endeavour Magazine

the next engagement. This is ultimately what the Lounge Console is designed to facilitate,” concluded Thomas Ingenlath.

PROJECT CULLINAN BEGINS DEVELOPMENT PROGRAMME AS ENGINEERING MULE APPEARS IN PUBLIC

I

n its open letter on 18th February this year, Rolls-Royce Motor Cars gave an undertaking to inform stakeholders of the progress of Project Cullinan. Keeping this promise, Rolls-Royce Motor Cars

has today published photographs depicting the first key milestone in the vehicle’s development programme. The photographs are of the first engineering mule, which will be seen on public roads this week.

This early engineering mule, based on a shortened Phantom Series II body, has been created purely to begin the development of an all-wheel drive suspension system that will deliver a ride that will be ‘Effortless… Everywhere’. The body may hint at the size of the new car, but it features no design aspects of the eventual highsided, all-terrain motor car announced by Rolls-Royce Motor Cars in February this year.

The mule rides on the first iteration of an all-new suspension that will assist Rolls-Royce engineers in developing a final all-wheel drive system that delivers Rolls-Royce’s hallmark ‘magic-carpet’ ride not only on the road, but off-road too.

The first series of tests will focus on Project Cullinan’s on-road behaviour from suspension throw to high-bodied stability and will test the new suspension across all types of international road surface specifications at test facilities, as well as on public roads.

Test surfaces will include; Belgian Pavé, cobblestones, corrugated concrete, noise development and measurement surfaces, resonance road and acceleration bumps.

Project Cullinan engineering mules will spend equal amounts of time testing on-road and off-road to ensure that the customer will experience the same unrivalled ride quality on loose surfaces and challenging terrain as they do on the road today.

Endeavour Magazine | 59

60 | Endeavour Magazine

NV GEBE WWW.NVGEBE.COM 001 844 4323 213

KEEPING THE LIGHTS ON WRITTEN BY DON CAMPBELL

Armed with a strong focus, a passion for provision and the strength that comes with well-trained staff, NV GEBE has implemented a turn-about change, driven by the vision of Managing Director Mr. Romelio Maduro.

Endeavour Magazine | 61

NV GEBE Since its formation in 1960, NV GEBE has generated and distributed

electricity to Dutch St. Maarten. It was not always NV GEBE though, in fact, the original name, GESM, was changed to NV GEBE when its production and distribution services were extended to include the islands of Saba and St. Eustatius. wned and managed by OGEM until 1982, the company

O

At present the company concentrates its efforts on energy

underwent many changes and finally stabilised when under

production and distribution and water management, but has been

control of the Central Government in Curaçao, of the then

working on a strategic business plan to become an energy and

Netherlands Antilles. In 2006, the Windward Islands territories

waste management company that will introduce innovations such

took full control of NV GEBE from the Central Government until

as solar energy, smart metering and smarter city concepts to St.

2014, when the company NV GEBE of the Windward Islands was

Maarten and become a leader, in the region, in waste to energy

split up, with each Island Territory having responsibility for its own

production.

energy production and distribution.

Since being charged with energy distribution, NV GEBE has strived to improve its energy efficiency through the introduction of several new innovations and with the inclusion of Mr. Maduro’s vision for the company, more emphasis has been placed on waste management and reduction of water and energy loss, as well as sustainability. The company has significantly increased its water distribution capabilities and today boasts the ability to reach high terrains with water and energy supply.

BUSINESS Today, NV GEBE concentrates on electricity supply to the entire Dutch St. Maarten, as well as water management to the island. There are presently three water production facilities which are being managed by NV GEBE. The distribution network for the water supply, as well as the supply of energy, is built and managed exclusively by NV GEBE. Each year, with new water tanks, the company has a water storage capability of up to almost three and a half days while its energy efficiency has grown to the point that it has been consistently producing about 1,500 kWh to over 20,000 customers per month.

Solutions

to all your industrial needs

EMPLOYEES NV GEBE committed itself, through its new vision, to pursue all avenues to serve the community of St. Maarten with alternative energy sources.

“When these new systems are introduced, we would require special capital funding to train our three hundred staff to deal with these new technologies,” Mr Maduro reveals, “Particularly for the larger capital Investments, NV GEBE will have an operations and maintenance programme, which will include training of personnel for specific investment projects.”

Mr. Maduro goes on to explain, that the training will be provided by qualified trainers who will issue certificates of successful completion to staff and that at present their training is concentrated on improving the existing operation of the company.

The retraining session is also being introduced along with policies

Chemtron, a specialty chemical manufacturer, driven by advanced technology to solve all your applicable needs.

Corporate Headquarters

and procedures to create a more service-minded environment.

“Development of our staff is one of three strategic priorities that have been identified by the managing team of the company,” he goes on, “The other two are commercial and marketing, but human resource development will be the key.”

Always committed to the development of their team, as is

(954) 584 4530, 3901 SW 47th Ave. #400 Davie, FL 33314 USA

evident by the fact that a former engineer for the company now

chemtron.com

assumes the top role of COO, Mr. Maduro, like many others, has

sales@chemtron.com

62 | Endeavour Magazine

NV GEBE

been able to achieve higher performance levels through continued focus on human resources. Individual promotions have been part of the pride and legacy of the company for over 55-years and NV GEBE are dedicated to continuing to ensure that they create job security and opportunities for their team.

COMPETITION Although at present NV GEBE has the monopoly on energy production, they have been studying the changing global trends and looking at the higher customer expectations and this has been an energising element to challenge the status quo and review their current strategic ambitions.

CUSTOMERS

In 2014, during a successful and participative change

In it’s almost fifty five years of existence, the focus of NV GEBE

management programme, all relevant internal stakeholders worked

has been on its core business; the production and distribution of

together towards the reformulation of NV GEBE’s strategic

electricity and the distribution of water. However, according to

ambitions, resulting in the planned introduction of renewable

Mr. Maduro the mere delivery of water and electricity is no longer

energy solutions to Country St. Maarten and a reduction of their

enough. Customers are becoming much more demanding when

carbon foot print, “We will also offer waste to energy solutions,

it comes to high quality and good service and NV GEBE seek to

which will significantly improve the living conditions for all on the

improve customer perception by focusing on its marketing and

island,” Mr. Maduro says, “We believe that these innovations along

public relations, whilst improving its customer service.

with improved water distribution and management capabilities will

According to Mr. Maduro, the overall intention is to transform

be assets to keep us ahead of any potential investor competition.

NV GEBE into a company with products and operating standards

We are also looking closely at the conversion of our power plant

beyond anything seen before for this region, with a re-emphasis

equipment from heavy fuel oils and light fuel oils, to LPG and LNG

on its core responsibility of providing quality and reliable service to

so that we can produce even more energy at half the present cost

the consumer.

of doing so.”

These innovations will mean a significant reduction in cost of consumption for their loyal customers and will have a major impact on their way of life.

PARTNER RELATIONSHIPS At NV GEBE they always maintain an open line of communication with all of their suppliers and place great emphasis on transparency.

This is especially the case for the suppliers of their main product: crude oil.

Mr. Maduro reveals that in keeping with this trend they are cognisant of the fact that their future ambitions will mean dealing with different suppliers and creating new relationships for renewable energy solutions. In particular, LPG and LNG are two key products that will be considered as part of their future strategic plan. This observation takes into consideration the fact that heavy fuel oil and light fuel oil will not be able to compete in the near future with gas, due to the changes in global environmental regulations. At present, it is pleasing to see 2015 bringing crude oil prices to an all-time low of USD$41.00 per barrel.

“As a small player, country wise, in the petroleum purchasing business, our attitude is simply to benefit from this lower price as

Uw partner voor alle kunststofleidingsystemen

long as we can, and ensure that we pass the benefits on to the consumers,” he says, “We are naturally grateful to be able to get suppliers who for the most part understand our need for specific quality products and abide by our delivery and testing policies and procedure as this is critical for the assurance of a good distribution

DYKA BV EXPORT Deccaweg 25 1042 AE Amsterdam +31(0)20 5060080

64 | Endeavour Magazine

service to our customers.” www.dyka.com

NEW DEVELOPMENTS FOR 2015/2016 AND BEYOND Naturally, with the many advances in energy, NV GEBE will again go through change, this time evolving its role from an energy production and distribution company to becoming an energy management company.

According to Mr. Maduro, they cannot stop the global transition to renewable energy so as a business they must embrace it and be part of the change, bringing renewable solar energy at economically feasible costs to consumers and making that part of their core operational values. Part of this overall goal of course is to operate without waste. Realistically, zero waste is a global challenge for energy producers and energy managing companies and NV GEBE have come up with some creative management strategies to deal with waste and have seen major reductions in waste at the Cay Bay Power Plant.

The waste hierarchy sets the agenda for resource efficiency, with waste prevention as the highest priority followed by preparation for re-use and recycling. With this in mind, NV GEBE’s comprehensive waste prevention plan will be consistently monitored and improved upon.

“Our Team has a clear understanding on what we are aiming for, while working towards resource efficiency,” he says, “With waste management, the question of recovery is of course one that NV GEBE must answer. We will do these things responsibly, producing waste to energy management systems, creating smarter city grids for energy distribution and management, ensuring our water grid is protected and secure with proper testing standards as well as ensuring our reach to the high lying areas and our ability to supply the increasing number of customers both residential and commercial.”

There are certain mandates that must be followed with this and stipulations set in place to protect the community as well as the individual. As an example, if a customer, commercial or residential, generates their own power through solar energy, they have to still be connected to the grid by law. It falls under NV GEBE’s responsibility to ensure that the letter is always followed.

Therefore the next step will be addressing their ability to manage the energy produced and this requires investment, “It is through innovations like these that we will show the true beneficiaries of the work we will do over the next five years to be the consumer and country.” He concludes.

Endeavour Magazine | 65

66 | Endeavour Magazine

UGANDA NATIONAL ROADS AUTHORITY WWW.UNRA.GO.UG 00256 312 233 100

OPEN ROADS WRITTEN BY JACK SLATER

The Uganda National Roads Authority (UNRA), is a Government road development and maintenance agency mandated to advise the Government on general roads policies and contribute to the addressing of national transport concerns. UNRA is charged with the selection of contractors, supervision of construction, scheduling of maintenance and the prioritisation of national road works. Other designated agencies are responsible for district, urban and community access roads.

Endeavour Magazine | 67

UGANDA NATIONAL ROADS AUTHORITY

Established through an act of parliament, UNRA became

operational on July 1st 2008, with the mandate of developing and maintaining the national roads network, advising the Government on policies and addressing transport concerns originating from the public.

I

n 1996, the Government of Uganda prepared the 10-year RSDP the Road Sector Development Programme and UNRA was one of the products of the Road Sector Reforms. Reviewed and updated

in 2002, making it a 10-Year RSDP Phase 2, one of the objectives was to establish a robust administration for efficient management of the national roads network.

This was an important step in the development of the country’s infrastructure, which previously had been one of the major hindrances working against foreign investment into local projects that could not get off the ground due to an unsuitable and at times, dangerous road network.

To achieve this objective the Government committed itself to reform the management of the national roads through the autonomous, performance-based Road Authority to handle road admin and executive function. This coincided with a restructuring of the Ministry of Works and Transportation, AKA MoWT and included a focus on police setting standards, regulation, monitoring and evaluation of functions.

THE ACT THAT LED TO THE UGANDA NATIONAL ROAD AUTHORITY As part of the reform process, in 1998 the Road Agency Formation Unit (RAFU) was created as a semi-autonomous agency within the MoWT to manage the national roads development.

In 2002, a study was conducted into the establishment of an autonomous Road Authority. The findings of the study informed the drafting of the Bill for creating the Uganda National Roads Authority. The Bill was passed by the Parliament of Uganda in May 2006 and was signed into Law by the President in June 2006.

The Board of Directors (BODs) was appointed the following year, January 2007. Thereafter, the Executive Director was appointed in November2007 and UNRA became fully operational on 1st July 2008.

68 | Endeavour Magazine

Fifty Years of Consulting Engineering

Italy: Trigno Valley Viaduct

AIC Progetti was established in 1965 and since then has been providing consultancy services in the field of roads, bridges and transport planning in Africa, Europe, Middle East and South America.

Since 2008 AIC Progetti is registered in Uganda and is providing consultancy services to the Uganda National Roads Authority (UNRA).

Uganda: Karuma bridge

Uganda: Masindi Port bridge design

Uganda: New Karuma bridge design

UGANDA BRANCH Plot 4, Prince Charles Drive Upper Kololo, Kampala mail: g.cesaroni@aicprogetti.it

a.i.c. progetti s.p.a. -Via della Camilluccia, 589/c - 00135 Roma, Italy tel: +39 06 36301501 mail: aicprogetti@aicprogetti.it web: www.aicprogetti.it

UGANDA NATIONAL ROADS AUTHORITY

Functionality is what makes UNRA the machine it is. It is an

of expertise and the quality

The projects that UNRA are

authority that is deeply involved within the logistics infrastructure

of work that UNRA expects

involved with are highly varied

of the country, as well as the driving force behind many of the

is one of the concerns that

and unpredictable and they

developments therein. Responsibilities include the management

they have. There is a shortage

approach each with a proactive

and maintenance of the Ugandan National Roads Network as well

of experienced workers and

methodology of laying down

as assisting in the coordination of relevant ministries, departments

businesses that can reliably

reliable structure first.

and governmental agencies, while linking ferries to the national

commit themselves to long-

One expectation of UNRA

road and managing the axle load control to prevent damage to the

term projects. This is one of the

is to advise the Government

roads themselves.

reasons why UNRA prefers to

on

aspects

of

ideal

road

It is a role that, on the surface, appears rather simple but there is

build long-term relationships

maintenance and UNRA Mbale

clearly a great many challenges to deal with and UNRA collaborates

with subcontractors, suppliers

Station has been experimenting

with international organisations, inter-governmenalt organisations,

and employees alike.

locally with peculiar earth-roads

agencies of other states and the private sector about issues relating to the development and maintenance of roads.

Working autonomously, UNRA are in charge of selecting their

In Africa you need to be a

surfacing material. The trials

company worth working for,

are on the Muyembe-Namaalu

which deserves loyalty and

stretch,

own key partners and only work with the very best local suppliers

UNRA

themselves

the apparently disintegrating

and subcontractors available. Understanding that their ability

the task of being the sort of

volcanic origin rock is enduring

to provide reliable, functional and aesthetically pleasing roads

environment where the 9000

on Kapchorwa-Suam road since

is as much down to the people they partner with than the jobs

employees are able to grow

it was applied in 2011. Studies

themselves.

and develop into experienced

of its properties will be carried

professionals.

out to establish how it compares

Finding local talent and businesses capable of offering the level

has

set

after

realising

that

SGI: The large-scale infrastructure projects specialists Italian engineering company, SGI is working worldwide in more than 30 countries and, in particular, in Africa in

Uganda • Tanzania • Rwanda • Ethiopia Mauritius • Seychelles • Mozambique Botswana • Senegal • Niger • Sierra Leone Ivory Coast • Nigeria • Burkina Faso In Uganda, SGI has just completed the Hoima-Kaiso road (92 km) for UNRA. Via della Provvidenza, 13, 35030 Sarmeola di Rubano (PD) Italy Tel. +39 049 89 76 844 | Fax +39 049 89 76 784 | Web: www.sgi-spa.it 70 | Endeavour Magazine

UGANDA NATIONAL ROADS AUTHORITY

with Works Ministry manual specifications. When applied on a

in exercising the powers vested in him by Section 18 (1) of the

road in the place of classic gravel, which is increasingly scarce, its

UNRA Act 2006 and on recommendation of the Board of Directors

performance has been encouraging.

of Uganda National Roads Authority (UNRA) has appointed Allen

Station Manager Eng. Issac Wani says, “We would like to isolate why it performs the way it does… more research needs to be carried

Catherine Kagina as the Executive Director of UNRA with effect from May 1, 2015,” he said.

out. UNRA Headquarters has cleared the station to study how this

In October 2014, Kagina left her position as Commissioner

material is holding, hence we are applying it on the Muyembe-

General of Uganda Revenue Authority and has been credited for

Namaalu stretch,”

turning around the tax body and raising the tax collection figures

It is important that updates on such projects reach the general

from Sh2trillion, when she joined, to Sh8trillion.

public, as well as the Government agencies and so the website for

Alinange said UNRA will benefit from her managerial experience.

UNRA represents a resource for up to date information that road

“Kagina previously served as Commissioner General of Uganda

users and businesses can use to see updates on road maintenance

Revenue Authority (URA) from 2004-2014. She is credited with

and development, within specific regions.

turning around the performance of the tax body and has been

Recently, the Minister of works and transport, Eng. John

recognised by a number of institutions, including the Parliament

Byabagambi, announced the appointment of Allen Kagina as the

of Uganda, for transforming URA into a reputable Government

Executive Director of the Uganda National Roads Authority (UNRA)

organisation. UNRA and the Road Sector in general will benefit

and according to Dan Alinange, the spokesperson of UNRA, Kagina

from Kagina’s managerial experience,” he said.

will start work on May 1.

“The Minister of Works and Transport Eng. John Byabagambi

72 | Endeavour Magazine

74 | Endeavour Magazine

POLA MARIS WWW.POLA.COM.CY 0032 3727 1510

SUSTAINABLE GROWTH IS WHAT WE NEED WRITTEN BY DON CAMPBELL

Speaking with Carlo Cepollina, the General Manager of Pola Maris, it’s very clear that this Antwerp-based company has plans for the future. In a nutshell, Pola Maritime are ready to order more vessels but are waiting for the price of new builds to drop.

Endeavour Magazine | 75

POLA MARIS

Pola Maris commercially represents Pola Maritime, a Belgian/Russianowned private company established in 2006, in Cyprus, as an entity backed by experienced shareholding interests in the dry bulk shipping industry. Known for operating in high end, niche markets, Pola Maris specialises in difficult trades and shipping under the harshest, coldest, most restricted, time pressured and extreme conditions in the world. They operate everywhere, from the coldest Russian winters to the shallowest river ports in South America.

C

arlo explains that the company’s growth is waiting simply for the dry bulk market to recover, “Then once the Chinese shipyards return to reasonable prices, our plan will be to order

other new builds in order to reach a fleet of 20 owned handysize bulk carriers. After that, we will focus on the second step of the business strategy, which includes handymax and panamax ships”.

Finding themselves in a strong position, it is the plan to be patient and wait for the best moment to further expand their fleet, which will also include a number of other ships for different sectors including barges, tankers and fishing vessels.

Carlo explains, “Pola’s plans are to expand the fleet with more long-term chartered-in tonnage and to acquire further tonnage either via S&P deals or strategic partnerships,” At the moment the company operates some 20 ships, mainly 37,000 dwt handysizes, in a mix of owned and chartered tonnage.

It has also branched out into panamaxes as well. Carlo reveals that all of the vessels owned by Pola Maritime are open hatch/boxed shaped and ice class, able to take on challenging routes, cargoes and contracts as well as being spot minded, “Pola Maritime has been steadily increasing its presence in the Atlantic basin since 2011.”

He goes on to reveal that fleet activity is mainly focused on the transportation of steel, coal, grains, fertilisers, mineral cargoes and soybeans from transatlantic trades from the Baltic Sea to the east coast of the US and South America. Furthermore, Carlo points out that last year, in 2014, Pola ships were responsible for carrying almost three million tons of cargo. This in turn generated a turnover of $90 million thanks to stable business relationships that are shared with the shippers from Eastern Europe such as Severstal Steel, but also other major players such as Eurochem, Sodrugestvo Trading, BPC, Uralkaliy, Rio Tinto, Glencore, Rusal, Nidera/Transgrain, Cargill, Bunge and Noble.

“Our clients are seeking a unique skill set, specifically a

76 | Endeavour Magazine

competency in shallow draft ice class handysize designs that are able to operate in a variety of waters,” he explains.

Looking at the future of the dry bulk market, Cepollina prefers not to make forecasts since all the previsions made by many experts have been denied, “With the current market fluctuation it is really

CHUGOKU MARINE PAINTS SUPPLIED THE PRODUCTS ON POLA MARIS NEW BUILDINGS

hard to predict what will happen but Pola Maritime just requires a slight upward correction in freight rates to operate in profit.”

The fleet, he goes on to explain, has been acquired under low cyclical prices, giving the company what he calls an “excellent” risk management position. “Additionally, we focus on developing nations where semi-processed and raw material play an important role in their trades,” he adds, “We usually load carry iron ore, coal, aluminum, steels, agricultural products, fertilisers, dangerous goods under voyages, time charters or COAs.” The company consistently extracts significant value from its operations as freight rates and asset values are improving with an overall economic recovery and at the same, it offers a reliable service with competitive prices to their clients. The company’s real strength comes from the manner in which they approach their work.

Further growth will come as and when the market has given sign of recovery and Pola Maritime will be ready for the next stage of investments. Presently, new orders with Chinese shipbuilders

CHUGOKU-BOAT ITALY S.P.A. boat@chugoku-boat.it; tel +39 010 55005; fax +39 010 5500288 or 298 www.chugoku-boat.it www.cmp.co.jpn

had already been put in place but the process was halted with the collapse of the dry bulk segment, when new build prices remained obstinately high.

“When freight rates soar, Chinese shipyards will return to quoting handysize new builds at reasonable prices, which is below $20 million,” says Carlo, “We are interested and ready to sign new contracts for building handysize bulk carriers, but we are patient.”

It is patience that makes Pola Martime the business it is. Patience requires not only a secure footing and sure understanding of an industry, but also a long-term vision that coordinates everything into the right direction.

Pola Maritime has access to several capital providers from Russia and Asia. Last year Gazprombank started to finance Pola with a non-revolving credit line of $91.2m for the construction of six bulk carriers, the Seahorse 375 series, built by China’s Qingshan Shipyard. Gazprombank mediated the finance project with recourse to the existing business and by attracting funding from the ExportImport Bank of China. Each vessel was approved for a direct long-

Building the higher Supervision Standards Ishima has proudly became the first company in offering a high standard new buildings supervision in Vietnam, Korea, China and Japan.

Ishima takes pride in providing a technical support of new building projects by assisting the ship owner in all different steps going from the pre-contract process till the vessel delivery.

term financing of up to 12 years Carlo reveals that at any given time the fleet consists of about 20-25 ships (owned/tct/short & long period), “From January 2014 we are adding six Seahorses 37s Eco type and by the end of 2015,

Other Offered Services Shipyard and specification evaluation

Drawing approval and manufacturer selection

Construction supervision and commissioning

Final assessment and delivery

Pola will have a mix of 30-35 owned and long term time chartered in ships ECO Handysize fleet,” Things are looking bright for this company and while smooth

Technical Management Crewing Conversion Consultancy Port Agency Pre Purchase Inspection

sailing may be a rare thing in such difficult markets, Carlo is positive that with their young fleet and motivated staff, the future is bright and clear.

www.ishimaship.com Endeavour Magazine | 77

78 | Endeavour Magazine

G4S SAUDI ARABIA WWW.G4S.COM.SA 00966 12 284 9500

INTEGRITY ABOVE ALL WRITTEN BY TADDISH MCCRY

Drawing on more than 100 years of history, G4S is proud of its distinct culture and strong values and use them as a guide for their business conduct. This has enabled them to develop positive relationships with clients, employees and investors as well as the communities in which they work. This is especially apparent with Al Majal G4S.

Endeavour Magazine | 79

G4S SAUDI ARABIA

Referencing the importance of open relationships that can generate

trust between two parties, Al Majal G4S is a sterling example of how the group’s corporate mandate has saturated them throughout. Developing and demonstrating their expertise through an innovative approach to creating and delivering the right solution, this Saudia Arabian country is literally writing the book on how to represent the security industry in this country.

“W

e employ the best people, develop their competency

named almajalG4S and in 2004, the Group 4 Falck & Securicor

and provide the opportunity for them to grow and

plc merged to form G4S which is now the world’s largest security

inspire them to apply our core values,” says their

provider having a turnover in excess of 9 billion US$. G4S has its

website, “and we seek to improve performance year-on-year to create long term sustainability for the company.”

primary headquarters based in the UK. Today, G4S operates in over 120 countries, with over

Integrity is something that G4S, as a brand, holds very dear and

500,000 employees. The company trades on the London and

at it’s core, as a security company, trust is a valuable commodity, the

Copenhagen Stock Exchanges. Furthermore, the organisation

very life blood of the organisation and ensuring that this continues

has a comprehensive range of security and related services,

requires a dedicated workforce devoted to the upkeep of corporate

which includes guarding, security systems and products, cash

mandates, responsibilities and ethics.

services, ambulances, fire fighting, training, facility management, recruitment, installation, maintenance, monitoring and response

HISTORY G4S has a heritage of more than 100 years and Al Majal was founded in 1981 when a major part of the Kingdom’s infrastructure was completed and a great need for services and maintenance emerged. At that time, the company took the initial steps of seeking international expertise in order to build its services on firm and professional ground.

Subsequently, the company achieved that goal by acquiring a selected set of service licenses from a global market leader, ServiceMASTER Company and accordingly, Al Majal ServiceMASTER was established in 1985.

Since then, they have gained tremendous experience and enjoy the full support of ServiceMASTER at all levels: managerial, technical, training as well as research and developmentpProcesses.

services.

The Group provides total security systems and services for clients across the world, including Government departments, diplomatic missions, banks and financial institutions, the petroleum and chemicals sectors, aviation and transportation industries and a very wide range of commercial organisations. G4S is also directly involved in the provision of primary security systems for many heads of state throughout Europe and elsewhere.

The company’s unique standing in the world of security does not just result from its size or scale of operation however, it is a reflection of the high quality and professional attitude of the security services provided.

AREAS OF EXPERTISE

In 2006 Al Majal ServiceMASTER had a joint venture with G4S

G4S works to safeguard the welfare and prosperity of its

plc, which saw it born again as a total integrated solution provider

customers, helping to create safer and better environments in

80 | Endeavour Magazine

G4S SAUDI ARABIA

which people live and work within Saudi Arabia. This falls in line

also the cash cycle, they help

of working with the world’s

with their endeavours to seek the highest quality of services and

retailers

leading oil and gas companies

successful partnerships with their customers. With this in mind,

reduce stock losses, provide

and

retail has proved to be an important segment.

a safer workplace for their

them as a key partner with

employees

“Retail businesses cannot thrive and prosper unless premises,

improve

and

efficiency,

customers

trust

better

the expertise and resources to

stock, employees and customers have a safe and secure

shopping environment for their

secure assets throughout their

environment,” they say, “In today’s tough economic climate, being

customers. By recognising that

lifecycle, from exploration and

faced with diverse and often growing risks, ensuring the security

secure and beneficial solutions

production to facilities and

of key assets – people, takings, products and reputation – is a

come from understanding the

transportation through to final

challenge for any retailer. “

challenges

divesture.

of

a

their

securing

the

G4S understands that true benefit from retail security is not

whole retail environment G4S

Understanding the industry

gained simply by providing uniformed personnel at the storefront.

want to help you to see the

and drawing on their expertise,

It’s been seen, time and time again that they work with their clients

opportunities that exist in the

G4S

to build solutions that combine their knowledge of in-store security

challenge

capabilities in risk assessment

processes and technology with their knowledge of the cash cycle

world.

and the retail world.

“Our intelligent till management and cash processing systems

of

securing

your

OIL AND GAS

rely

on

their

proven

and intelligence, logistics, endto-end and

project integrated

management technology

remove laborious in-house processes and the associated risks,

The security of key energy

allowing retail employees to focus on their main priority: the

resources is fundamental to

comprehensive

customer,” they say.

their welfare and prosperity.

solutions.

G4S has extensive experience

the wider challenges of oil and

By looking at the challenge of not only managing security but

82 | Endeavour Magazine

solutions to deliver effective, By

security understanding

gas industry protection, G4S assists producers in maintaining and building trust in the security of their assets, reducing operating costs and building stronger reputations by improving the overall business performance.

LEISURE AND TOURISM A safe and secure environment is essential for the true enjoyment of leisure and recreation time. However, in a world of diverse and increasing risk, the creation and maintenance of such environments is a complex challenge. At G4S, they firmly believe that such challenges provide the opportunity to provide better and more secure leisure experiences.

For clients, event organisers, Governments and businesses, their solutions provide better security, reduced costs and increased revenue-generating opportunities. For their customers, this means improved experiences and the chance to enjoy their leisure and

“

In today’s tough economic climate, being faced with diverse and often growing risks, ensuring the security of key assets – people, takings, products and reputation – is a challenge. “

recreation in safer and more secure environments.

“Recognising that secure and beneficial solutions come from understanding the challenges of entertaining the public in a safe and secure environment,” they say, “is important when protecting people and property.”

Endeavour Magazine | 83

84 | Endeavour Magazine

NIDCO WWW.NIDCO.CO.TT 001 868 627 9474

TEN YEARS OLD AND TEN TIMES AS STRONG WRITTEN BY JACK SLATER

NIDCO, the National Infrastructure Development Company Limited first opened its doors on January 11th, 2005 and were set up by the Government to implement the creation of infrastructure such as highways and roads, to help manage the fast growth seen within the economy of Trinidad and Tobago.

Endeavour Magazine | 85

NIDCO

One of several state institutions that have been put in place to help implement the Government’s capital work programme, AKA The Public Sector Investment Programme (PSIP), NIDCO is focussed on developing and delivering a range of solutions to the country’s infrastructure challenges.

A

direct answer to the lack of major highways and roadways, bridges and culverts, damage to landslips, flood and coastal erosion and transport management, NIDCO has transformed

the face of Trinidad in just ten years.

In an interview with Endeavour Magazine, Dr. Carson Charles, the President of NIDCO, expressed that it was the technical capacity and organisational structure that gives the company its competitive edge, “Unlike other agencies, we can deliver major civil engineering and transport initiatives specifically within the areas that are most needed at the moment.”

These include the complete realm of project requirements, from procurement and contracts management, project planning and feasibility studies all the way through to development, execution and evaluation.

When it comes to implementing the most important projects that promise to have the biggest impact on the highest number of people, you want to make sure that you have the right kind of company behind you. Since joining the company in July 2010, Carson has been directly influencing the growth of the company and the development of its strengths. This has proved to be a task that has definitely filled his plate.

“I am responsible for leading the executing agency for the Government of Trinidad and Tobago’s infrastructure development programme for delivery of capital projects and also direct the affairs of the organisation in order to achieve the strategic objectives of developmental activities and programme management, which enables the Board of Directors to fulfil its governance function,” he explains, “As President, I also represent NIDCO and where so authorised, lead all international and local efforts in respect of financing, strategic initiatives and planning.”

This includes the co-ordination of communications with various Government ministries, agencies and relevant customers to which NIDCO provides its services and to assure that its mission, programmes, products and services are consistently delivered to the satisfaction of stakeholders.

86 | Endeavour Magazine

ECONOMY AND COMMUNITY According to Carson, the Government of the Republic of Trinidad and Tobago (GORTT) has long recognised the need to invest heavily in infrastructure development in order to drive economic growth and to improve the quality of life of its citizens. This is evident in the fact that they traditionally spend anywhere between 5% and 8% of the country’s GDP on infrastructure development.

NIDCO further safeguards this investment with the timely and cost-efficient delivery of projects that support economic activity and social inclusion. For example, in a 2014 interview with Endeavour, Carson highlighted the construction of a 47km highway that was aimed at opening up economic space within the southern region of the country at a cost of US$1.2billion. The project itself employs over 900 people from the local communities and provided stimulating commercial activity for numerous suppliers and subcontractors.

In addition to infrastructure development projects, NIDCO has been given the mandate to establish and operate the Water Taxi Service. Introduced in 2008, Carson explains that this is an alternative inter-island and complementary mode of transportation for both citizens and visitors, “The objective of this major investment was to ease traffic congestion along major roadways,” he says, “The Water Taxi Service now transports an average of 2,000 passengers daily.”

GROWING PAINS Perhaps the area of greatest concern to NIDCO at this time, so says Carson, is its long-term financial sustainability, due primarily to the perennial problem of lack of funding for infrastructure development projects.

Historically, infrastructure projects have been funded directly by the Government; either through the treasury or through guarantees. However, this approach to project financing is increasingly becoming unsustainable as the Government seeks to

NIDCO

maintain a favourable debt position. Trinidad and Tobago is by no

external opportunities, Carson reveals, “Is the key to ensure that

means alone in this dilemma. Governments across the globe are

they continue to add value into the company,”

grappling with the problem of sourcing funds to improve aging and

Training and development is important considering the

inadequate infrastructure. In recent years the idea of public-private

difficulties in finding and recruiting people with the right

partnerships has been gaining traction. The Government intends

competencies and skill set. NIDCO is very proud of the quality of

to establish relationships with private sector entities, which is

their workforce, however, they acknowledge that the demand is

expected to introduce resources and expertise into infrastructure

often greater than the supply so they go to great lengths to look

projects, “The key issue being explored now is finding the optimum

after their people and recruit new talent.

balance between public and private money,” Carson says.

THOSE WHO BENEFIT THE MOST STAFF

Upholding the view that customers are the most important

When we spoke with Dr. Carson Charles last year, the staff

people for any organisation, Carson relates that NIDCO after all,

compliment of NIDCO was 270 employees, but this number has

is in the business of not just developing infrastructure, but more

grown since then and this growth has been kept within the lines of

importantly, changing lives. Their customers, primarily the travelling

the guiding principles of the company.

public, are the resource upon which NIDCO’s success depends and

“Honesty, integrity, trust, transparency, commitment and positive relationships are the operating standards of NIDCO,”

one aspect of the operations that relies on customer loyalty and critical success factor growth is the Water Taxi Service.

Carson expressed, “These values are encompassed in defining

“This service provides transportation between south and north

NIDCO’s concept of corporate conduct and social responsibility

Trinidad to approximately 2,000 passengers daily and 40,000

and our public image depends upon the ethics and conduct of our

monthly,” Carson explains, “Our customer service representatives

staff.”

are continuously being trained to provide a safe and reliable, on

The company’s reputation for integrity is one of its most valuable assets and each employee is expected to uphold the company’s

time, cost effective service to keep ahead of the competition, which comes in the form of road transportation such as taxis and buses.”

integrity and to avoid situations that might cause a conflict of

In order to track customer care and loyalty, suggestion boxes

interest between the company, its customers, its shareholders and

are placed at both terminals (north and south) and are action based,

co-workers.

with the information received being implemented to improve sailing

Furthermore,

individual

staff development

and

growth

is important to NIDCO and it is their policy to facilitate the

schedules. The Water Taxi Service is pursuing other initiatives to constantly improve the quality of service offered to the public.

development of its employees, relative to new skills, methods, procedures and technologies being used in their particular field. It is in NIDCO’s best interest to have qualified, well-trained staff and to accomplish this goal they have put in place planned training and development activities to provide staff with the necessary skills and behaviours to meet current and future job demands.

NIDCO considers its efforts to be a partnership with its employees who must maintain primary responsibility and take the initiative in their own training and personal self-development. To assist individuals in their self-development efforts, supervisors and managers are responsible for training immediate subordinates to fulfil present job requirements and prepare them for future assignments. Management will create an environment supportive of these activities and conducive to progress.

Investigation proved that in order to ensure appropriate expertise is available to staff requiring development, the Human Resource/Administration team has been given the responsibility for developing, maintaining and controlling appropriate training activities in line with their goals and objectives through in-house training programmes and engaging seminars.

Continuous professional development in-house and via 88 | Endeavour Magazine

INTEGRATION OF THE SUPPLY CHAIN NIDCO procures goods and services primarily through a competitive solicitation process. In general, they are guided by the FIDIC rules for engaging contractors for construction projects and adhere to the principles of fairness, integrity, transparency and effective competition. In this respect, they maintain a register of approved pre-qualified bidders for various types of contracts and contract values. This register is updated periodically.

Last time we spoke with Dr. Charles, we asked where most of their suppliers were sourced from and Carson explained that their National Highways Programme was being executed through the efforts of both local and foreign contractors. So essentially, they seek to deliver projects in a way that best achieves value for money.

However, Carson said that in order to preserve the local economy, a percentage of local content is maintained in every contract.

WHAT’S HAPPENING The Company is now engaged in 23 landslips repairs contracts, which will be implemented within the next six months. The Ministry

of Works and Infrastructure has also advised that another 60 will

dilapidated bridges across the country. NIDCO has 11 bridges under

be sent for the design and construction. Currently, six such projects

construction and are about to proceed with the implementation of

are at various stages of construction. This programme is scheduled

another 12.

to be completed in the next five years and is estimated at TT$418M. The Flood Alleviation Programme is another new development at NIDCO. The key purpose is to improve the lives of persons working and living in areas in Trinidad, namely Caroni, Caparo and the South Oropouche River Basins. Arising out of feasibility studies of several river basins in Trinidad, a number of flood alleviation and water supply projects for both portable and irrigation are expected to be implemented within the next 12 months. These will comprise of detention basins, berms, river improvements etc. One key component of this project is the Port-of-Spain Flood Alleviation Project, which will be implemented with the support of the InterAmerican Development Bank.

The Coastal Protection Programme is a 3-year project conceptualised to address coastal erosion and flooding along the coast line in Trinidad. The project is estimated at TT$152M. A Bridges Rehabilitation Programme, was also recently launched.

HOW WILL THIS IMPROVE THINGS? “As our project profile increases in both volume and complexity, NIDCO will be required to improve its cadre of professionals who will be directly responsible for ensuring that we meet our targets and commitments to our clients,” Caron explains and at a first glance, it’s clear that they are looking to expand the capacity of their engineering department with the recruitment of geo-technical specialists, structural engineers and additional civil engineers/ project managers.

“We are also actively pursuing measures to improve our project management efficiency with the establishment of an enterprise resource planning system. This will enable us to integrate our procurement, accounting and programme management functions to achieve the required level of operational efficiency,” he wraps up.

It is a 6-year programme with an estimated budget of TT$400M (approximately US$62M), intended to see the reconstruction of 26

Endeavour Magazine | 89

90 | Endeavour Magazine

NWSC 00 256-414 315 100 / 00 2565 312-260 414 WWW.NWSC.CO.UG

WATER FOR ALL WRITTEN BY DON CAMPBELL

For a country to develop and grow economically and for people to be healthy, wealthy and wise there is a long list of essential things that need to be put in place.

Roads need to be laid and maintained, schools and hospitals need to be built and telephone and Internet connectivity need to be established, but before any of this can occur, safe water needs to flow. Enter the state-owned municipal company, The National Water and Sewerage Corporation in Uganda, who have taken on the challenge of providing clean water and sanitation for its people.

Endeavour was fortunate enough to speak with Managing Director, Dr. Silver Mugisha about the project.

Endeavour Magazine | 91

NWSC

The National Water and Sewerage Corporation (NWSC)

Uganda is a Public Utility Company, completely owned by the Government of Uganda. Established in 1972, the corporation’s mandate is to operate and provide water and sewerage services in the areas entrusted to it, on a sound commercial and financially viable basis.

S

ince inception, the NWSC operations have expanded from 3 towns (Kampala, Jinja and Entebbe) in 1972 to 97 major urban

“These initiatives positively impacted on the Corporation’s performance,” Dr. Mugisha points out.

centres across the country (with a total population of over 5

million people) in 2015. Furthermore, water service coverage in NWSC towns is estimated at 79% for which over 96 million m3 of water is produced per annum from 33 water treatment plants and 77 water production facilities, all distributed through over 8,000 km of water mains.

Additionally, as Dr. Mugisha points out, NWSC operates 26 wastewater treatment facilities with a total sewer network length of more than 700 km. In total that’s a staggering 405,140 water connections, 19,300 sewer connections and a total work force of 2,473 staff.

“The vision of NWSC,” he explains, “is to be a leading water utility in the world and our mission is to provide efficient and cost effective water and sewerage services using innovative managerial techniques and customised solutions for our customers.”

EVERY STREAM HAS ITS COURSE.

COURSE CHANGE AND MASSIVE GROWTH In November 2013, under the leadership of the Board and a new management team, the corporation changed its strategic focus and launched a 5-year strategic direction that provided the corporation with a new outlook and key strategic interventions, while taking into account the wider stakeholder expectations, policy directions and competitive environment.

The strategic direction came at a time when the corporation was at cross roads with a good historical performance record, and a growing demand for services across the urban divide in Uganda, “The strategic direction was aimed at gearing the corporation up for transformational changes in its operational and geographical mandate, as well as highlighting the corporation’s contribution towards the national vision of transforming Uganda from a peasantry to a self-sustaining economy.”

He adds that over the last two years, the corporation has

The 1990s saw a period of infrastructure development that

implemented a series of pragmatic and innovative interventions

stemmed from the run-down of systems during the period of the

aimed at accelerating the achievement of the strategic direction

Country’s political turmoil prior to 1986. Dr. Mugisha explains

goals and providing water for all. These include a systematic and

that the reconstruction continued through the millennium decade.

quite aggressive expansion of the geographical coverage that

During the latter part of the 90’s it was noted that the commercial

resulted in an increase of the number of NWSC service towns

orientation of the corporation was lacking as it was plagued by a

from 24 to 97 towns across the country in a space of just 2 years.

number of operational challenges, including high water losses and

There has also been a massive infrastructure growth with an annual

low productivity.

average of 1,200 km of water pipe network extended across the

In order to improve performance, the NWSC adopted a two-

country compared to an annual average of only 80 km that used to

tier process or business model. First, a set of long-term strategies

be extended. This unprecedented growth and transformation in the

was formulated through a corporate plan and later, a performance

business and service model of the corporation redefined NWSC’s

contract with the Government, establishing a platform for

role in the Ugandan water sector and service delivery.

subsequent tailor-made activities at a tactical level. Secondly, within

One of the biggest challenges facing most water utilities in

the overall framework of the corporate plan and the performance

developing countries is the high level of Non-Revenue Water (NRW)

contract with the Government, a series of high impact short-term

that includes both physical and commercial losses (mainly caused

performance improvement programmes based on home grown

by illegal water use and water theft). To combat this the corporation

solutions/approaches enabled the operationalisation of long term

initiated a pro-active community-based illegal use reduction

plans.

programme through the WALOPU (Water Loss Prevention Unit)

92 | Endeavour Magazine

Set up of Nakivubo sewerage network

Rehabilitation of Ggaba I water plant

Women and Men of SOGEA SATOM Uganda work every day for your utilities through our client National Water & Sewerage Corporation especially in the domain of sewerage and drinking water systems

Set up of Kinawataka sewerage network

UGANDA BRANCH Plot 31, Mpanga Close, Off Luthuli Avenue - Bugolobi, KAMPALA Tel : (256) 414 348 941, Fax: (256) 414 348 954 Email : sarah.katende@vinci-construction.com

NWSC

where the corporation partnered with the Police and community to fight illegal water use and reduce NRW.

Social media has also been adopted as a powerful tool for customer engagement. Dr Mugisha explains that the rapidly

With this in mind, emphasis has also been put on improved

evolving shift in how we communicate and connect has forced

engagement with local authorities and communities to minimise the

NWSC to rethink how it interacts with customers. Social media

challenges of inadequate physical planning, catchment protection

which in the context of NWSC is referred to as “social care”

and

Communication

provides a direct path to customers and the NWSC has opened a

(WACOCO) Clubs, and Water Baraza have been introduced in order

24hr social media customer care platform on twitter and facebook

to improve communication between NWSC and the communities

that serves customers on a 24hr basis. This has enabled NWSC

and also to gain feedback on NWSC services, successes and

to drive customer delight and loyalty, and in many cases better

failures.

revenue performance.

customer

service.

Water

Community

Not only should water be readily available, the customer must

There is a growing recognition and acceptance of the need

find it as easy and convenient to pay for it as possible, so under

to focus efforts on providing access to safe water and adequate

Dr. Mugisha’s guidance specific in-house innovations have been

sanitation to those without – these are mainly the poor. Dr Mugisha

developed that have, he says, greatly enhanced customer services.

points out that a range of policy and practical changes must be

Such initiatives as an E-Water Payment system, which saw NWSC

considered for this to be achieved. In the case of NWSC, ‘Water

partner with banks and telecom companies to create a first for

for all’ has become the official policy direction for the Corporation.

settling water bills.

A Water Fund has been established purposely to facilitate network

“Happily, the new billing system, which was developed in-

expansion especially in the new towns/centers added to NWSC

house, has not only made it extra convenient to settle bills for the

operation areas or to low-income areas within existing towns/

customer but it has saved the corporation almost $800,000 per

centers that are currently without network services. Dr. Mugisha

year on licensing fees,” Dr. Mugisha relates.

explains that the main contributors to the Fund are the rich and

Full Vehicle Maintenance and Service at Fixed Monthly Rentals

You Only Fuel and Drive Let us mind your Transport Requirements as you focus on your Core Business

*terms and conditions apply

VICTORIA MOTORS LIMITED

Authorized Distributors for Mitsubishi Vehicles and Renault Trucks in Uganda Plot 10 Old Port Bell Road, Kampala Uganda Tel: +256414343364, Email: info@motors.gmachgroup.com

94 | Endeavour Magazine

closer access to the network shall significantly benefit the poor.

Likewise, the corporation has also systematically increased the number of pre-paid public water points in a bid to improve services for the urban poor communities. A total of 1,600 pre-paid

a cost of US$135 million of which $55 million has been earmarked for NWSC towns of Arua, Gulu, Bushenyi and Mbale.

IN-HOUSE DEVELOPMENT AND TRAINING.

public water points have been installed and the technology has

Dr. Mugisha explains that in 2014, the corporation completed

proved successful due to the community involvement from project

a restructuring exercise to realign the corporation structure with

conception through to implementation and operation. Public

its strategy that would enable them to cope with the current and

Sanitation facilities (over 200) have also been built to complete the

expected changes in the business environment.

water and sanitation chain.

There are a number of major projects being implemented by the corporation as part of its effort to provide improved water

The new structure organises the NWSC’s operations into 2 business streams: Technical Services and Finance and Corporate Services, with 8 different directorates.

and sewerage services in the areas of urban hygiene, sanitation

In view of the increased geographical coverage and scope of

and environmental protection such as the Kampala Sanitation

operations, NWSC’s areas of operation have been clustered into 4

Programme (Lake Victoria Protection Project) and the Kampala

regions that include; Kampala Metropolitan Region, Central Region,

Water Lake Victoria Water and Sanitation (KW-LV WatSan) Project

North and East Region and Western and South Western Region.

which aims to improve supply in Kampala metropolitan areas up to the year 2035.

“The demarcation of the regional clusters took cognisance of the need to ensure that the region and the constituent areas

A Water Management and Development Project (WMDP) is

adhered to the agreed minimum economies of scale, revenues

also being implemented under the watchful eye of the Ministry

and break-even ratios,” he elaborates, “The regional structure is

of Water and Environment. This crucial and highly anticipated

aimed at enhancing operational efficiency and promoting financial

infrastructure development is being funded by the World Bank at

sustainability of the corporation.”

are proud to support NWSC

5th Parklands Area, Iregi Rd. P. O. Box 42426 00100 Nairobi.

Phone:(254) 020 2330022 , 020 2330033.

Mobile: 0722515390, 0789515390 E-mail: kenya@cementers.com www.cementers.com Endeavour Magazine | 95

96 | Endeavour Magazine

Endeavour Magazine | 97

NWSC The corporation is cognisant that present and future improvements in operational efficiency of the corporation depend

provides training and capacity building to its own staff, in addition to external clients.

on the development of a cluster of well-trained professional

“Over the next 3 years, we expect KVSDF to be in place and also

managers and artisans who can meet the current challenges and

improve T&CD’s performance as a training provider; embedding

the needs of the coming decades.

quality in the provision of training through accreditation of training

The strategic direction identifies human resources development as a key strategic goal commensurate with NWSC’s core value of

programs; and also open KVSDF to the wider public, especially local Government and sister utilities in the region.” He says.

continuously developing and imparting relevant skills to staff, so as to improve service delivery. In the context of NWSC, training for human resources development is solely defined as a process

PARTNERING WITH THE RIGHT COMPANIES

of interactive participation, where staff are imparted with relevant,

According to NWSC, supply chain is an essential element

spot–on and tailor-made knowledge, with the aim of improving

to operational efficiency and a critical ingredient for ensuring

their performance. Dr. Mugisha explains that as part of its capacity

customer satisfaction and the corporation’s overall success.

development program, the corporation undertakes annual training

As part of the revamp, the corporation’s emphasis has been

needs assessments that translate into the annual training calendar.

placed on building ‘brand trust’ and reducing operating costs as

One of their key aims is to strengthen and pay more attention

two of the key drivers into effective supply chain.

to vocational skills development and the corporation is in advanced

A formalised ethical supply chain policy was built and put in

stages of building its own vocational training facility, Kachung

place as one of the company-wide sourcing policies and in addition,

Vocational Skills Development Facility (KVSDF), that will not only

NWSC works with suppliers with a lifetime partnership philosophy.

serve the corporation skills development needs, but also provide

Regular communication is crucial to keep everything as efficient

vocational training for the country and the region as a whole.

as possible and annual suppliers’ workshops are organised to get

They have also strengthened their Training and Capacity

feedback and also provide support. “The workshop provides a

Development (T&CD) department and their state-of-the-art

good platform for sharing learning between the corporation and

International Resource Center (REC) through which the corporation

suppliers,” Dr. Mugisha says, “We have introduced cross-functional

Save water, save life

www.goldstarinsurance.com Crane Chambers, Sixth Floor, Plot No.38, Kampala Road P.O.Box 7781 Kampala Road, Kampala, Uganda Tel:+256-414 250110/250111/343704, Fax: +256 -414 -254956 Email: info@goldstarinsurance.com 98 | Endeavour Magazine

Distributors of AXA Travel in Uganda

Endeavour Magazine | 99

Water is a valuable resource, every survival of the human species depends on clean, safe and high quality water.

Good health, recreation, social and economic progress are induced by the provision of clean and safe water.

Junaco is a Tanzanian based company specializing in the distribution of water treatment chemicals, basic industrial and agricultural chemicals, all types of water and flow meters, pipes, fittings, valves and Man hole covers. Since its inception in 2000, the company has grown from strength to strength-distributing products in the domestic market and re-exporting to neighboring countries.

Our primary goal is to strive and meet the demands and requirements of our clientele. We have vast experience, knowledge and a dedicated team of professionals who have extensive know-how and exposure in this area of operation and can offer quality solutions and services.

Junaco plays a crucial role in the society by contributing almost 80% of water treatment chemicals in East Africa.

Our chemicals are cost effective, user and eco friendly hence also contributing to the mounting global concern over the environment.

Junaco’s intent is to thrive and become the best in this business. Having branches in Uganda, Kenya, Zambia and DRC we intend to further expand and conquer the entire African market. Nevertheless, Junaco has a plan to establish its own manufacturing factory in Tanzania.

Having our chemicals manufactured locally will play a vital role in enhancing deliveries thus making chemicals readily available to end users.

We proudly support NWSC and wish them every success for the future.

100 | Endeavour Magazine

Samora/Azikiwe Street, IPS Building, 10th Floor P.O Box 77756 Dar es Salaam, Tanzania Email: info@junaco.co.tz, sales@junaco.co.tz Landline: +255 22 213 7772 Hotline: +255 655 008 077, +255 655 008 107 Website: www.junaco.co.tz Uganda Office 7th Street, Oxford Building, Suite 5 P.O Box 36503 Kampala, Uganda Kenya Office The Green house, Ngong road, Suite 2 P.O Box 62550 - 00200 Nairobi, Kenya

Endeavour Magazine | 101

NWSC teams and adopted a lifecycle approach to services and analysis of suppliers’ performance in an integrated manner, while taking into account price, delivery performance, service, quality and reliability, and access to technology.”

Thusly, the entire supply chain process has also been computerised in an effort to enhance efficiency and promote transparency.

Partnerships with other utilities in the region.

External services Department has been at the forefront in sharing NWSC’s knowledge and expertise with sister institutions in the region in order to foster South-South as well as North-South Cooperation. Dr Mugisha explains that through the provision of external services to other utilities, synergies are created within the utilities that result in an uplift of performance, thereby providing the basis for sustainable operations in the long-term. Through External Services, the Corporation has been able to partner with several utilities in Ethiopia, India, Kenya, Tanzania, Zambia, Mozambique, Nigeria, Ghana, Rwanda, Trinidad and Tobago, Bangladesh, and Uganda amongst others. This is made possible by the existence of a well-balanced and motivated professional workforce. The Corporation, is playing a key role in supporting the Water Operators Partnership for Africa (WOP-Africa) and it has been the biggest mentor with more than ten WOP-Africa partnerships

§

LOOKING AHEAD As a result of good performance, the corporation won several regional and global awards in recognition of its efficiency improvements in revenue collection, excellence and innovation, infrastructure service delivery and replicating good practices to other utilities through the external services wing of the corporation.

Among industry recognitions, awards received in 2014 included the Global Water Leaders Awards received in Paris, the African Water Utility of the Year 2013/2014 award received in Cape Town South Africa, Golden Europe Award for Quality and Customer Excellence received in Geneva and the most Compliant Public Entity in PPDA (Public Procurement and Disposal of Public Assets Authority) award received in Nairobi.

2015 AND BEYOND NWSC efforts to improve access to clean water, sanitation services and water management have led to immediate and longterm economic, social and environmental benefits that have made a difference to many lives and progressively contributed to the country’s economic and social transformation. Moving forward, Dr. Mugisha reveals that the corporation intends to maintain the momentum of the strategic activities and achievements attained so far and also aims to expand its mandate to cover all major urban

The Cable Corporation Limited - Cable Division Tel: +256 414-448239 / 772 734 500 | Fax number: +256 414-448229 Mobile number: 0703550650 Email ID: ccl@mehtagroup.com | Website: www.mehtagroup.com

MANUFACTURING CABLES IN VARIOUS SIZES MEMBER OF

Kabowa Ward, Lugazi Town Council, Buikwe District, Uganda, East Africa.

P.O. BOX 255, Lugazi, Uganda, East Africa.

102 | Endeavour Magazine

centres within Uganda in a bid to ensure accelerated service and 100% coverage for water.

The Corporation is in advanced stages of finalising its 3-year corporate plan for the period 2015-2018. The new corporate plan is strategically anchored and takes cognisance of the 5-year strategic direction and is also in line with the overall Government policy direction. The strategic theme of the new corporate plan is “Continuous Improvement for Sustainable and Equitable Service Delivery” and the catchphrase is “water for all – for a delighted customer by a delighted workforce”.

“We intend to draw from lessons and build on the past successes and espouse the elements of water service provision for all, infrastructure growth, water supply reliability, uplifting the profile and delivery of sewerage services, adopting SMART systems, customer delight, enhancing collaboration with various stakeholders, in a bid to create synergies for sustainable and equitable service delivery,” Dr. Mugisha explains.

“We need to keep the water going and coming out as efficiently as possible,” he wraps up.

Gauff Ingenieure/ Gauff Consultants (U) Ltd have provided engineering consultancy services to NWSC such as feasibility studies, technical appraisal, preliminary and detailed design, construction supervision and project management for the following water supply and sanitation projects which were mainly aimed at provision of adequate and safe water, improving public health and living standards of the people, and promoting economic development: • Arua Water Supply and Sanitation Project – Detailed Design; 2011-2013 • Gulu Water Supply and Sanitation Project – Supervision of Stages I & II Emergency Works; 2006-2013 • Gulu Water Supply and Sanitation Project – Detailed Design; 2004-2005 • Kampala Revenue Improvement Project (KRIP); 1998-2001 • Many other projects dating back to 1981

H.P. Gauff Ingenieure GmbH & Co. KG (JBG)/ Gauff Consultants Uganda Ltd (GCU) warmly congratulate National Water and Sewerage Corporation (NWSC) on the occasion of its feature article and corporate brochure with the prestigious Endeavour Magazine.

Gauff Ingenieure & Gauff Consultants (U) Ltd are proud to be associated with National Water and Sewerage Corporation for the last 35 years.

Water Reservoir – Gulu Stage II Emergency Works

New Pumps – Gulu Stage II Emergency Works

Pumping Main – Gulu Stage I Emergency Works

Alum Dosers – Gulu Stage I Emergency Works

Endeavour Magazine | 103

104 | Endeavour Magazine

G4S GUAM & CNMI WWW.GU.G4S.COM 001 671 646 8341

WIDENING THAT GAP WRITTEN BY DON CAMPBELL

Security is big business and there is a reason why organisations place such a high value on experience; because when you’re dealing with the protection of people’s property, possessions and wellbeing, experience counts for a bundle.

Endeavour Magazine | 105

G4S GUAM & CNMI

Chris Garde, CEO of G4S Guam and Country Manager, has been enjoying regular promotions and successes. Starting as General Manager in the Philippines, he was then promoted to Vice President for ESS and IT in 2008 and in 2010, after completing the G4S Global leadership training program in the UK, he was assigned as the G4S Security Systems (Guam) Inc. General Manager for Systems Marianas, while concurrently holding the position as Vice President for ESS and IT, Philippines.

B

orn in Bacolod City, Philippines, he is a graduate of the

on the islands and are the premier security systems integrator.

University of St. La Salle and has a degree in business

“We also have a central monitoring station and about 3500

management. Now, with 20 years of executive management

residential customers. If you look at the market in Guam, the

expertise under his belt in finance and administration, marketing,

population is about 165,000, while Saipan is 55,000 and Palau is

engineering and project management, business development and

45,000. If you look at the size of market share, we’re actually the

sales and marketing management, he was kind enough to speak

one of largest employer in this part of the pacific. We are probably

with Endeavour Magazine regarding his involvement in G4S Guam.

the one largest private sector employer too.”

As CEO for Guam and Saipan, Chris’ territory extends to Palau,

What is unique about the business is that while G4S may be

which is an independent republic in Micronesia. “ Guam is home to

considered first and foremost as a security company, the scope and

US Naval Facility Guam and Andersen US Airforce Base.”

coverage of the services offered are wide and all encompassing,

According to Chris, G4S started operations here in 2004,

indicating a keen eye for diversification and opportunities.

when they acquired several companies within the area, “The first

Along with the technology company, the cash in transit

company we acquired was Securewest, a company focussed upon

company and the armoured truck company, they also process cash

guarding merchant marine vessels.”

and replenish the islands ATMs and have expanded into Systems

These vessels, Chris explains, were the propositioning vessels

Integration focusing on fire and communications systems.services.

that were sent out prior to operations such as Desert Storm in Iraq

Having created an impressive lead between them and their nearest

and were support logistic vessels based in Saipan.

competitors, Chris highlights that this gap is dependent on their

“We also acquired PSA Pacific Security Alarms,” he adds, “And

ability to offer their clients particularly and directly relevant services,

in 2004 we acquired Armoured Express the CIT – cash in transit-

“Other security companies may only provide manned services, but

company and since then we have consolidated the companies here

we offer cash services, guarding, alarm monitoring, protective

in Guam and done the same in Saipan.”

systems and security consulting evaluations, we are also starting to

Through this consolidation, altogether the company had 600

provide facility management services and we are working with the

guards, including those in Saipan, “By 2012 I was CEO, President

judiciary branch of government to provide electronic monitoring

and Country Manager of Marianas and wanted to start looking into

system for detainees we are currently doing a beta program with

new areas for development and growth,”

Guam’ Judiciary and the probation courts

Chris adds that by then they also had approximately 1090

Chris is also very proud of the management team that he

employees in his territory, with a market share of 90% in Guam

has carefully put together over the years as it boasts some most

and Saipan. Furthermore, now, G4S are in almost all hotels

respected individuals, The Manned Services Division is managed

in the regions, providing 80% of the security systems found

by Clarence Heath, former officer Major in the US Army retired

106 | Endeavour Magazine

after 20 plus year of service. Operations Director for Guarding is Paul Suba, former Chief of Police of Guam Police Department, former GPD Swat Commander, retired last year after 30 years with GPD to join G4S. The Cash Solutions Business is headed by Vince Walker retired US Marine. The Care and Justice Division is managed by Frank Ishizaki, Former Senartor of Guam Legislature, Former Homeland Security Advisor, Former Chief of Police GPD and is a retired FBI Special Agent 30 years with the Bureau. The Electronic Security System Division is managed by a former US Marine Ed Bitanga who was also the former Director for Guam Department of Correction.

The list of accolades and titles truly illustrates the level of quality that Chris has included into his business and creates an almost frightening catalogue of professional expertise. He explains that these different skill sets have proved invaluable for the protecting of customers. Crime is a fast moving industry, one of the fastest to develop and the only way to forestall it, Chris explains, is to think and act faster, with better resources.

“It is the depth of management and our experience which allows us to provide a stellar quality of service,” he says, “Intrinsic ‘know-how’ is required. We have longevity in contracts, with some spanning ten years and more. This is because of our available management and services and our ability to understand the customer’s needs.”

STATE OF THE INDUSTRY Chris explains that as he has a finite territory and that the market itself cannot be expected to grow, but what is growing is the sector in which they provide services, an example would be the hospitality industry.

“Saipan has passed a gambling law allowing hotels to offer casinos and there is a plan to break ground on US $7 billion worth of casino hotel projects” Chris explains, “Best Sunshine is a major gaming company in Makau who operate VIP lounges and gaming tables. They are looking at constructing five hotels, with a 2000 rooms total and a theme park.”

This is a massive investment and Chris says that when you pour that kind of money into such a small island, there is a multiplying effect throughout all the supply industries that form the foundation for such developments to run on. Chris believes that Saipan will represent the next growth area, not just for G4S Guam but for the entire Micronesia chain because they may be small islands but they are all very closely interconnected.

HURDLES, CHALLENGES AND FOREIGN WORKERS One of the challenges immediately faced is that Saipan and Guam are predominantly dependent on foreign workers, in a number of industries. Guam is dependent on foreign engineers and

G4S GUAM & CNMI

construction workers while Saipan is equally as reliant on foreign

one of the predominant strategic bases for the military. President

hospitality professionals, “When they were federalised, the federal

Obama’s administration calls it the ‘tip of the spear’ and marines

government took over the immigration,” Chris explains, “There

are coming back to Guam and rotating, “When you move marines,

was a special Visa that was given, allowing them to stabilise their

you’re moving people, support, machinery and logistics,” Chris tells

economy because it was predominantly a garment industry back

us, “They are prepping the base at the moment, which means a

then.”

great deal of infrastructure and construction projects.”

But, with gambling being legalised, business and investment

Chris mentions that it is difficult sometimes, as most of the

is pouring in, which means more workers are required. Hospitality

US base companies are angling for the same part of the pie and

and gambling require specific skills, specific work titles and fields of

the military has always been very competitive, but when you align

experience and while this is a good problem to be facing, the rub

yourself with big partners you need good partners to work with.

is that the CW Visa runs out in 2019, meaning the current foreign

Generally, there is a lot of excitement but a lot of hard work

workers will no longer be able to work in the country, creating a

remains, “We have the market, but you have to keep ahead of the

void. Concurrent to this, they are expecting a major demand for

game and the competitors,” he says, “It’s all down to quality and

hospitality workers, to the tune of 14,000 workers in total.

being constantly kept on our toes. It’s difficult enough because

“These are for five star hotels and casinos and the industry is

there is always someone out to take the customer, but you have to

very competitive, skills-wise,” Chris indicates, “You need front of

keep widening the gap between you and the competition. Keep five

desk, slot machine and house-keeping workers. Thankfully, as G4S

years ahead of the next competitor, keep innovating, keep moving.”

is not only a security company but also handles facility management

You’re only as good as your next business move, so you have to

in several different sectors, we were able to take advantage of this growth area.”

They have built a training centre and become an associate member of the American Hotel and Lodging Association, which sets the standard for hotel changes, “We created and built a facility in Saipan to start looking at training the local workforce to become highly skilled and qualified enough to fill that employment gap and in three or four years, all of that investment will pay off.”

The first hotel will start operating this year and three others will open in two to three years, offering the opportunity to upgrade the islands from a foreign dominated workforce to one that is highly skilled and locally trained. This will not only affect G4S Guam and Micronesia, but the industry as a whole.

Chris sees the hospitality industry as being one of the main focusses for the foreseeable future and as a spring from which many revenue streams, that will help bolster the economy of the islands, will flow. Cash flow and the movement of cash is a fundamental point within the casino industry.

“We see our cash transit business growing as well,” he predicts, He continues, “We are extremely optimistic that our future growth will be found in our Manned Services catering to the hospitality Industry and our Cash Solutions Business.

This is not the only area that they are looking to for new revenue of course, as they are also working hard to position themselves to play a significant role in the military build-up and projects on the island and have, accordingly, set a small business aside to capitalise from them.

One of the things happening in the US, is that Guam has become

108 | Endeavour Magazine

remain innovative and you have to stay adaptive.

Endeavour Magazine | 109

GADGETS

Roberts Revival Blutune Radio The Roberts Revival DAB radio looks as retro as classic radios, but the DAB digital element and Bluetooth functionality inside set it apart. It’s a modern wolf in vintage clothing.

There’s no way of hiding it, the Revival DAB radio looks stunning. With blue beading around the black leather exterior, simple tuning dials and antenna that tuck round the back, it’s an edgier take on a classic design. It’s all about attention to detail, from the embossed “Roberts” logo on the front, to the back that swings open, allowing you to access the radio’s inner workings. There’s even a headphone socket and carry handle – the same features as the classic radios of the fifties.

The Revival DAB radio isn’t just what it says on the tin though. As well as DAB radio, you can also listen to music from your laptop, tablet or smartphone. It’s a radio and a Bluetooth speaker, which makes it truly multifunctional. At just over 15cm tall and 1.6kg heavy it’s easily portable, but the sound quality from the mono speaker is still good.

The Roberts Revival DAB radio is a quality product and a stunning blend of old and new that looks, feels and sounds good.

Roberts Travel Pad It might sound like a notebook from the 1940s, but with wireless Bluetooth technology and clean, high-quality sound packed into a sleek design, the Roberts Travel Pad is anything but old-fashioned.

The simple black design with a tactile rubber surround and Bluetooth, battery level and maximum volume indicators is neat and modern and even though it weighs just 336 grams, the Travel Pad fits in a range of up-to-the-minute features.

Its HFP enables you to make hands-free calls and it supports both aptX and Bluetooth v4.0, the latest and best quality audio available with Bluetooth. It can memorise up to eight devices, meaning you can pair it with all your must haves, from compatible smartphones and tablets to your home PC and with a rechargeable battery, holding up to 12 hours’ life, it can keep going through even the wildest parties.

That all sounds brilliant, but does the speaker? The sound quality is clear and open, but like most small speakers, it lacks some of the depth and richness that comes with quality bass tone.

The Roberts Travel Pad might not quite hold its own against Thrash Metal, but it’s a highly portable and functional speaker and it looks pretty too.

110 | Endeavour Magazine

SleepPhones Claiming to be “the world’s most comfortable headphones for sleeping”, SleepPhones provide a comfortable, if deeply unfashionable, solution to the problem of getting to sleep when you share your bed with someone who snores but you love too much to kick out of bed.

Unlike normal headphones or earphones, which are very uncomfortable to wear in bed, SleepPhones have thin speakers that fit next to your ears inside a fleece headband. So you can go wireless and escape strangulation in the night, SleepPhones are designed to be paired with a smartphone via Bluetooth, but you can buy cheaper, wired SleepPhones too. You can use them to play music, for meditation, as a personal alarm clock, or even to listen to the Harry Potter books – whatever sends you to sleep.

Coming in a range of sizes, the fleece headband is very comfortable and can double up as an eye mask. But comfort isn’t the only feature as the headphones produce good quality sound, as well as blocking out external noise, which is important if they’re the only thing between you and a snoring partner.

Simple but effective, SleepPhones are a sure-fire way to get a good night’s sleep.

Harman Kardon Esquire Mini With its ultra-stylish leather and brushed aluminium design, the Harman Kardon Esquire Mini’s good looks will instantly grab your attention, but it’s not all style and no substance; its features might just blow you away too.

With wireless Bluetooth audio streaming to play music from any

Proporta iPhone 6 Plus Super Slim Real Leather Case

of your devices and a USB port for charging external devices while you’re doing it, the Esquire Mini is all about multitasking, cramming

If you’ve shelled out on an iPhone 6 Plus, a case that protects

a lot into one 238-gram package. It even doubles as a phone

your phone but doesn’t decrease its functionality is a must and it

conference system, complete with dual-microphone and echo and

ought to look good, too. Proporta’s Super Slim Real Leather case

noise-cancellation, making it a brilliant travelling companion for

does all that and more.

work or play.

It’s very functional as the magnetic close system means that

Functional as it is, you won’t buy the Esquire Mini unless you

the case snaps shut easily and the durable leather exterior always

love its chic design andnd let’s face it, you probably do. With a

keeps your phone safe from bumps and scratches. The soft feel

smooth plastic grill protecting the dual 4 watt speakers on the front,

lining sits nicely against your phone’s display, keeping it dust and

scratch-resistant leather binding the back and a chrome kickstand

scratch-free and it’s easy to use too. With cutouts allowing access

that aims the sound up towards you, it’s a beautiful thing, but not

to the camera, charging port and buttons and a super slim profile, it

one that you’ll be scared to use in case you break it.

doesn’t bulk your phone out at all.

A high-quality, good-looking solution to the problem all iPhone 6 Plus owners face: keeping your baby safe.

If looks and features are what you’re looking for, you can’t find much better than the Harman Kardon Esquire Mini – probably the most gorgeous Bluetooth speaker on the market.

Endeavour Magazine | 111

TRAVEL THE TRAVELLERS DREAM: NEW ZEALAND

BY SHANNAH LAUREN

Every year, we have a new favourite destination for travellers. Between third world countries and modernised European countries, you will hear about that “one” that the adventurers are boasting about. This year, New Zealand is the explorers hottest travel destination.

112 | Endeavour Magazine

N

ew Zealand is becoming one of the best places in the world to travel to, in part because the danger factors are so low that it’s the perfect relaxing holiday. You don’t have any crazy

snakes to worry about, intense road complications, pickpockets, scam merchants and the food is known for being radiant rather than rancid. What else makes New Zealand so great? We’re here to tell you!

Food and Beer

The Activities When travelling to New Zealand, you can expect to experience a massive abundance of activities. As this country is known for its appeal to travellers, it’s one of the hottest places for active sports.

You can go diving in the beautiful blue sea, or maybe try canoeing around the caves. You spend entire days fishing in relaxation and then follow it up with an exciting bout of jet skiing and kite surfing.

Do you need a bit of a thrill in your life? You can try out rock climbing, shark cage diving or white-water rafting. Do you need a

The Pacific offers New Zealand an abundant amount of seafood

sense of peace and calm? You can go golfing, whale watching, or

and extraordinary cuisines. The chefs of New Zealand make an

even sailing. Basically, whatever it is you want to do is available to

effort to create a magnificent culinary experience for visitors,

you.

knowing that the way to win the hearts of travellers is through their stomachs. Your appetite will be satisfied on this holiday and that’s a guarantee! The beer is known for being one of a kind and contributes to the atmosphere of New Zealand.

The Locals

The Language While New Zealand English is known for following British English, it has also borrowed much from Māori vernacular; therefore you may hear a few slang words or see gestures you’re not familiar with. A few examples are that a ‘dairy’ is a convenience

The ethos of New Zealand is so easy-going and as people say,

store or corner shop, Kiwi refers to a New Zealander’ and ‘jandals’

“it’s not about where you go, it’s about whom you are surrounded

is what we would call flip-flops. A few more that you may know is a

by”. Meeting new people in New Zealand basically just comes

‘barbie’ for barbecue, ‘choice’ replaces great or cool and ‘chur’ can

with the journey as the locals go out of their way to make you feel

be known as thanks or choice, however ‘Chur Chur’ can also be

comfortable and relaxed. You can enjoy a few marvelous beers,

known as Christchurch. You may enjoy the NZ slangs so much that

while creating new friendships that will last a lifetime.

you’ll bring some back home with you!

The Views New Zealand has plenty to offer and the picturesque views are just a bonus. There are all sorts of different cultures and landscapes, that it will leave you continuously feeling amazed by what surrounds you. In many ways, New Zealand may remind you of England and this is why many British travellers actually end up immigrating to New Zealand to create a new forever home. Whilst travelling in New Zealand, we highly recommend you check out the Waitomo Caves, but there are all sorts of views available in the country, including lakes, mountains, glaciers, volcanoes and geysers.

The Weather The country, also known as, “God’s Own Country”, lives up to its godly expectations with brilliant weather although it is not uncommon to experience all four seasons in one day! New Zealand is renowned for it’s glorious sunshine and warm temperatures, especially in the summer. When travelling to New Zealand, it’s important to remember that the seasons are backwards to what you may be used to. The months of November through to March are summer, while the months of May through September are winter.

When travelling to the country of New Zealand, it’s important to look into the visitor visa regulations. British citizens and other British passport holders are allowed to stay for up to six months, while American or European Union members are only allowed up to three months. When visiting, it’s important to add that this does not include a permit to work. Although many British travellers fall in love with New Zealand so much that they are ready to move there, it’s important to visit under the right visa to do so. If you are interested in moving to NZ, I would suggest visiting first, getting an idea of what it would be like, then going back to home to get things in order to do so. It’s quite a common move for many British citizens, as it’s very familiar to home while also offering an island lifestyle.

Whatever your trip entails, whether you’re looking for a new adventure or just a relaxing break, New Zealand is the perfect place for you. It has everything to offer, including great beer, good times, exciting people, glorious temperatures, an abundance of activities and godly sights to see, what more could you ask for? This is a country that satisfies all, enough to leave you considering it as your new home. See what all the fuss is about and book your trip to New Zealand.

That way, as snow is falling in your hometown, you can enjoy a pina colada on the beach in the 26-degree sunshine.

Endeavour Magazine | 113

BOOKS

THE BEST OPENING LINES FROM BOOKS

BY ANUSHREE NANDE First lines are crucial in any narrative, whether novels, films or novellas and especially short fiction. They are what decide whether you feel like reading or watching ahead, are gripped at the earliest stage possible and immediately engaged with the world of the narrative. Though I have read a fair few novels and watched a number of films whose opening lines/scenes though not special or different, have lead onto narratives that I enjoyed. However, you can never discount the impact of an opening, just as you can’t scoff at the need for a powerful, memorable ending. Here are a few of my favourites from all the books I have personally read. (In chronological order of book release)

114 | Endeavour Magazine

It is a truth universally acknowledged that a single man in possession of a good fortune must be in want of a wife – Jane Austen, Pride and Prejudice (1813).

It was the best of times, it was the worst of times. It was the age of wisdom, it was the age of foolishness. It was the epoch of belief, it was the epoch of incredulity. It was the season of Light, it was the season of Darkness. It was the spring of hope, it was the winter of despair – Charles Dickens, A Tale of Two Cities (1859).

Happy families are all alike; every unhappy family is unhappy in its own way – Leo Tolstoy, Anna Karenina (1877).

You don’t know about me without you have read a book by the name of The Adventures of Tom Sawyer, but that ain’t no matter. That book was made by Mr. Mark Twain, and he told the truth, mainly – Mark Twain, The Adventures of Huckleberry Finn (1884).

All children, except one, grow up – J.M. Barrie, Peter Pan (1902).

As Gregor Samsa awoke one morning from uneasy dreams he found himself transformed in his bed into a monstrous vermin – Franz Kafka, Metamorphosis (1915).

In a hole in the ground there lived a hobbit. Not a nasty, dirty, wet hole, filled with the ends of worms and an oozy smell, nor yet a dry, bare, sandy hole with nothing in it to sit down on or to eat: it was a hobbit-hole and that means comfort – J.R.R. Tolkien, The Hobbit (1937).

Endeavour Magazine | 115