Endeavour Magazine July 2018

JULY 2018

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EDITOR’S NOTE Heads of Departments Managing Editor Alice Instone-Brewer editor@littlegatepublishing.com Sales Director Alex Hilling-Smith alexsmith@littlegatepublishing.com Sales Manager Emlyn Freeman emlynfreeman@littlegatepublishing.com Head of Editorial Research Paul Bradley paulbradley@littlegatepublishing.com Project Manager Steven Weller steveweller@littlegatepublishing.com

J

uly

has

been

international

a

celebration

connectivity

of

out about their stunning holiday resort

at

on the beautiful volcanic South Korean

Endeavour. As the countries in our

hemisphere well and truly start to embrace

Editorial Researcher James Lapping james@littlegatepublishing.com

summer, we’ve been speaking with a

Editorial Researcher Will Girling willgirling@littlegatepublishing.com

good things in life: we spoke with Creative

Editorial Researcher Alex Hayes alexhayes@littlegatepublishing.com

catering group who are filling Singapore

Editorial Researcher Dennis Morales dennismorales@littlegatepublishing.com Corporate Director Anthony Letchumaman anthonyl@littlegatepublishing.com Lead Designer Alina Sandu studio@littlegatepublishing.com Publisher Stephen Warman stevewarman@littlegatepublishing.com Any enquiries or subscriptions can be sent to info@littlegatepublishing.com ENDEAVOUR MAGAZINE is published

by Littlegate Publishing LTD which is a Registered Company in the United Kingdom.

Company Registration: 07657236 VAT registration number: 116 776007 343 City Road Suite 10, Thorpe House London 79 Thorpe Road EC1 V1LR

Norwich, NR1 1UA

Littlegate Publishing Ltd does not accept responsibility for omissions or errors. The points

variety of companies that are all about the Eateries, a multi-branded restaurant and with a whole host of dining experiences, from Western food to Chinese and Thai, and at a range of tiers. Their international flavours and constant passion for food bring joy to Singapore dining whilst maintaining that

competitive

edge,

much

like

Singapore’s ingredient-providing Indiguna.

In South Africa, we spoke to The Munching Mongoose - a delivery service for fresh and exciting produce who are taking that same love of variety and good food and bringing it to people’s doors. Whilst Creative Eateries draws the world’s food together under their restaurant roofs, The Munching Mongoose draws families together for memories of home cooking and inspired meals.

Meanwhile, on a more industrial note of connectivity, we spoke with the GCCIA - the Gulf Cooperation Council Interconnection Authority. GCCIA work to oversee electrical

of view expressed in articles by attributing

power and telecommunications between

writers and/or in advertisements included in this

the six GCC nations. Even as trials began in

magazine do not necessarily represent those of the publisher. Any resemblance to real persons,

late June to address the GCC’s blockade of

living or dead is purely coincidental. Whilst

Qatar, a year after it came into effect, we

every effort is made to ensure the accuracy of

spoke with a company who are working to

the information contained within this magazine,

keep the nations interlinked.

no legal responsibility will be accepted by the publishers for loss arising from use of information

On a fascinating note, we spoke with

published. All rights reserved. No part of this

medical software company Cerner about

publication may be reproduced or stored in a retrievable system or transmitted in any form or

Jeju Island.

Speaking of summer, we cranked up the heat with our Amazing World series, looking at two of the world’s strangest fire phenomena – startling ‘fire tornadoes’, a global weather event, and the ever burning ‘Door to Hell’ in Turkmenistan. To keep things metal, we also looked at the Czech Republic’s infamous ‘Skull Church’!

To end on a serious note, in our focus story, we wanted to acknowledge the horrific recent events in the USA that have drawn attention to its border control’s unhumanitarian treatment of immigrant families. With children torn from their parents and kept in crowded cages, where the older children were left to care for the younger, America and the world alike have been stunned by the cruelty that was revealed. We looked at this and the controversial solutions that have now been put in place, by speaking with a group who are working to help: RAICES - The Refugee and Immigrant Center for Education and Legal Services, who offer low cost legal aid to immigrant children, families and refugees.

We hope you take the time to read this and support their efforts, and we also hope you have an enjoyable July 2018.

ALICE INSTONE-BREWER

their innovative vision for the how data

by any means without the prior written consent of

connectivity could change the face of

the publisher.

healthcare, whilst on a lighter one, Landing

Copyright © Littlegate Publishing Ltd 2018

Jeju spoke summer fun with us as we found

Endeavour Magazine | 3

CONTENTS

FEATURES

LILONGWE WATER BOARD

4 | Endeavour Magazine

16 Cerner Middle East

Re-imagining Medicine 26 Munching Mongoose

Delicious Deliveries 34 Creative Eateries

A Taste Of Everything 40 GCC Interconnection Authority

Keeping Interconnected 46 Aqaba Container Terminal

Lightening The Load 54 Muneshwers Limited

Cut From The Right Cloth 60 Moratelindo

Keeping The World Connected 66 Coega Development Corporation

A Whole New World 72 Lilongwe Water Board

For Everyone, All The Time 78 Landing Jeju Development Co. Ltd

Hidden Adventures 84 Qatalum

Supporting A Vision 92 Kuku Foods

A Finger-Lickin’ Franchise 98 Al Ahlia

A Spark Of Recognition 106 National Petroleum Marketing Company

Fuel For Thought 112 Water Authority - Cayman Islands

Overflowing Success 120 Indoguna Singapore

Quality Taste 128 Nomad Adventure Africa Tours

The Call Of The Wild 134 MM Intergrated Steel Mills

Steeling The Show 140 National Energy

Powering Up

CREATIVE EATERIES

ARTICLES

6 7 8 10 11

Business Headlines Africa Americas Asia Europe Middle East

Focus 12 RAICES – Reuniting Families

32 52 104

Amazing World Memento mori: The Sedlec Ossuary Fire Tornadoes Darvaza gas crater: the “Door to Hell

90

Automotives Volvo XC40 2018

LANDING JEJU DEVELOPMENT CO. LTD Endeavour Magazine | 5

BUSINESS HEADLINES AFRICA ZIMBABWE TO CONDUCT SWEEPING SECURITY DETAILS REFORMS Zimbabwe’s

President,

representative to join its government for

in the Southern African nation, which has

talks, but ruled out Machar himself.

around 10,000 people with albinism, the

The war that broke out in 2013, less than

Emmerson

two years after oil-rich South Sudan gained

Mnangagwa, is expected to make across

independence from Sudan, has killed tens

the board changes on his security detail

of thousands and forced millions from their

following an apparent assassination bid in

homes. Sudan has struggled economically

which a bomb exploded at a political rally.

since the oil-rich south seceded, and is

Local media have reported that there

facing its worst budget crisis for years.

agency said.

KENYAN ‘ATTEMPTED MURDER’ CHARGE OVER SUBSTANDARD FERTILISER A Kenyan magistrate’s court has charged the head of the state-run standards body,

will be thorough scrutiny and changes at his

seven other officials and two businessmen

security team.

with attempted murder for allowing the

The report said that there would be

importation

an “overhaul of security agencies’ advance

of

substandard

fertiliser

containing mercury.

work, protective details, radio technology,

Kenya has been hit by a series of

and more agents would now be at the

scandals

president’s side at all times”.

suppliers that the authorities say led to the

The explosion rocked the White City Stadium

where

President

Emmerson

Mnangagwa was addressing thousands of his supporters.

SIX CANDIDATES WITH ALBINISM IN MALAWI’S UPCOMING ELECTIONS

involving

bogus

tenders

and

theft of hundreds of millions of shillings from government bodies by state officials.

Police

arrested

Charles

Ongwae,

managing director of the Kenya Bureau of

Mnangagwa managed to escape unhurt,

The Association of People with Albinism

Standards’ (KEBS), and the other officials

while at least 49 people, including the

in Malawi has announced that it will put

after finding that the fertiliser imported from

president’s two deputies were injured.

forward six candidates for 2019 presidential

Morocco was approved for sale despite

The blast came as Zimbabwe prepared

and parliamentary elections. The association

failing KEBS’s standards.

to hold its first post-Mugabe presidential

hopes that this is will help fight stigma

The Office of the Director of Public

election on July 30, with 75-year-old

in the society. Malawi is one of the most

Prosecutions said on Twitter they were

Mnangagwa

Nelson

dangerous countries in the world for people

charged

Chamisa, the leader of the opposition

and

40-year-old

living with albinism – a lack of pigmentation

the importation of 5,846,000 bags of

Movement for Democratic Change, the

in the skin, hair and eyes – who are targeted

substandard fertiliser.

main contenders.

so that their body parts can be used in magic potions and other ritual practices

SOUTH SUDAN RIVALS SIGN PEACE DEAL

Overstone Kondowe, director of the Malawi, said that fielding political candidates

South Sudanese rival leaders signed a a ceasefire would take hold after 72 hours.

The

minister,

Al-Dirdiri

Mohamed

attempted

murder

over

A charge sheet presented in court by the prosecutor’s office said the fertiliser

Association of People with Albinism in

peace agreement in Khartoum, under which

with

would go a long way in changing how people with albinism were viewed in Malawi.

contained mercury.

KEBS is responsible for checking the standard of goods entering the country.

Eight of the 10 defendants appeared before Kenneth Cheruiyot, senior principal

“We want to show the public that we are more than our skin,” he said.

magistrate in Nairobi, and pleaded not guilty.

Two others were not present in court.

Ahmed, said the agreement also included the

In 2016, Malawi passed a law to tackle

The prosecutor’s office said they were

opening of crossings for humanitarian aid,

an increase in killings of albinos in the

also charged with procurement of fake

the freeing of prisoners and the formation of

country. The Penal Code Amendment Act

standardisation sticker marks worth 882

a provisional government after four months

and Revised Anatomy Act created new

million shillings ($8.75 million), aiding the

The two leaders met for talks to end

offenses and tougher penalties for those

commission of felony, breach of trust and

who attack albinos in the country.

abuse of office.

a civil war that broke out in 2013, less than two years after the country gained

Amnesty

President Uhuru Kenyatta vowed to

killings

stamp out corruption when he was first

In another round of talks in Addis

continue. The United Nations recently

elected in 2013 but critics say he has been

Ababa, South Sudan offered to allow a rebel

warned that albinos were facing extinction

slow to go after top officials and ministers.

independence from Sudan.

6 | Endeavour Magazine

However, International

a

year

reports

later, that

the

AMERICAS FARMERS IN AMERICA ARE KILLING THE LATEST ON CHILDREN THEMSELVES IN STAGGERING NUMBERS IN CAGES ETC

stayed on for 24 hours a day and the cages in each wing open out into common areas where people can use portable toilets.

The unequal economy that’s emerged

Young migrant children, many of whom

The Border Patrol said there were

over the past decade, combined with patchy

have been taken from their parents’ arms,

approximately 200 minors inside the facility

access to health care in rural areas, have

have been kept in cages in facilities along the

without any parents.

had a severe impact on the people growing

southern US border, according to journalists

America’s food. Recent data shows just

who were allowed inside.

There were no toys or books for the children to play with and images released by

how much. Farmers are dying by suicide at

The Border Patrol responded to criticism

the Border Patrol showed them wrapped in

a higher rate than any other occupational

and protests over US President Donald

foil blankets of the kind usually seen after a

group, according to the Centers for Disease

Trump’s “zero tolerance” policy for illegal

natural disaster.

Control and Prevention (CDC).

immigrants by allowing the visit to the facility

The suicide rate in the field of farming,

in south Texas.

Reporters were not allowed to interview any of the detainees or take photos.

fishing and forestry is 84.5 per 100,000

Visits to such facilities have since been

people -- more than five times that of the

prevented except for select facilities, when

lawmakers

population as a whole. That’s even as the

prior warning must be given, further raising

speaking with the detainees.

nation overall has seen an increase in suicide

suspicion regarding the conditions.

rates over the last 30 years.

In the US’ follow-up to this scandal, were

also

prohibited

from

Stories have spread of parents on the border being told their children were being

The CDC study comes with a few caveats.

taken away for a bath, only for them not

It looked at workers over 17 different states,

to be returned to them. It is then nearly

but it left out some major agricultural

impossible for the parents to find out where

states, like Iowa. The occupational category

their children have gone.

that includes these workers also includes

President

Trump

has

since

signed

small numbers of workers from related

an executive order to prevent family

occupational groups, like fishing and forestry.

separation at the Mexico border, but critics

However, the figures in the CDC study

have highlighted that the order implies

mirror other recent findings. Rates of suicide

that families can be detained together

have risen fastest, and are highest, in rural

“indefinitely”, raising new concerns.

areas, the CDC found in a different study

Meanwhile, families who have been

released earlier this month. Other countries

separated are still facing chaos in regard

have seen this issue, too -- including India,

to being re-united. A handout, called ‘Next

where 60,000 farmer suicides have been

Steps for Families’ is given to all asylum

linked to climate change.

seekers with complicated instructions on

In the U.S., several long-time farm

how to locate their children.

advocates say today’s crisis mirrors one that happened in the 1980s, when many U.S. farmers struggled economically, with an accompanying spike in farmer suicides.

Farmers are also at the mercy of elements outside their direct control, from extreme weather events that threaten crops to commodity prices that offer less for farm goods than it costs to produce them.

Photos from inside a former warehouse

As America’s trading partners slap tariffs

the media were given access to showed

on U.S. crops, those prices are set to be

people divided into separate wings for

further undermined. Meanwhile, the Federal

unaccompanied children, adults on their

Reserve’s gradual raising of interest rates

own and mothers and fathers with children.

threatens the financing for smaller farms.

Associated Press reported that the lights Endeavour Magazine | 7

ASIA JAPAN & SOUTH KOREA IN TALKS WITH US ON IRAN SANCTIONS

North’s main Yongbyon nuclear site, it was

been deployed at the flooded cave complex,

also carrying out infrastructure works.

which runs 10km (6 miles) under a mountain

The North last month blew up its aged

in the northern province of Chiang Rai.

Japan and South Korea are in talks with

but only nuclear test site at Punggye-ri -

While relatives and friends gathered

the United States government in a bid to

where it had staged six atomic tests - in a

at the mouth of the cave, rescue workers

avoid adverse impacts from Washington’s

show of goodwill before the summit. But

pumped water out, but the persistent heavy

re-imposition of sanctions aimed at cutting

Pyongyang has kept its counsel on the

rain has slowed their progress.

Iran out of international markets.

denuclearisation issue since the meeting,

Both countries are heavier buyers of Iranian oil.

The US is demanding countries cut all

According

to

messages

the

boys

although state media have dialled down

exchanged before setting off, they had taken

propaganda against the US, long dubbed the

flashlights and some food.

“imperialist enemy”.

imports of Iranian oil from November, a

US Defense Secretary James Mattis is

senior State Department official said on Jun

set to visit Seoul to discuss the issue with

26, as the Trump administration ramps up

his South Korean counterpart.

pressure on allies to cut off funding to Iran.

XI TELLS MATTIS CHINA WON’T GIVE UP TERRITORY On June 27, Chinese President Xi Jinping

Both countries won waivers that allowed

told US Defence Secretary Jim Mattis that

them to buy limited amounts of oil from Iran

whilst China is committed to peace, it cannot

during the previous round of sanctions that

give up “even an inch” of territory that the

ended in 2016, but Washington has this

country’s ancestors have left behind.

time adopted a more aggressive stance.

Japan’s

Chief

Cabinet

Mattis, a former Marine general, has

Secretary

been highly critical of China’s muscular

Yoshihide Suga told a news conference that

military moves in the disputed South China

Japan and the United States were in talks

Sea. The US military even withdrew an

about the sanctions on Iran, but declined to

invitation to China to join a multinational

reveal details.

naval exercise that will start during Mattis’ visit, upsetting Beijing.

NORTH KOREA STILL BUILDING NUCLEAR SITE

Beijing is also deeply suspicious of US intentions toward self-governing and democratic Taiwan, which is armed by the

North Korea is carrying out rapid improvements

to

its

nuclear

research

facility despite declaring a commitment to denuclearisation of the peninsula at the Singapore summit.

United States. China views the island as a

RESCUERS HUNT FOR BOYS MISSING IN THAI CAVE

sacred part of its territory.

Meeting in Beijing’s Great Hall of the People, Xi told Mattis Xi that China had only peaceful intentions and would not “cause

The nuclear-armed North’s leader Kim

Thai rescue workers will drill a narrow

Jong Un promised to “work toward” the goal

shaft into a cave where 12 schoolboys and

Both countries’ common interests far

at a landmark summit with US President

their soccer coach are believed to be trapped

outweigh their differences, but on territorial

Donald Trump in June this year.

by flood waters, Thailand’s interior minister

issues there can be no concessions, Xi

said on Jun 27, the fourth day of a search

added, without referring to specific areas.

However, the Singapore meeting failed to clearly define denuclearisation or produce a timeline towards dismantling the North’s atomic weapons arsenal.

that has been hampered by heavy rain.

chaos”, state television reported.

“We cannot loose even one inch of the

The boys, aged between 11 and 16,

territory left behind by our ancestors. What

and their 25-year-old assistant coach, went

is other people’s, we do not want at all,” state

process would

missing after football practice when they

television cited Xi as saying.

start quickly, saying that “it will be a

set out to explore the Tham Luang cave

“I am happy to be in China and we

total denuclearisation, which is already

complex, even though it is known to be

are assigning the same high degree of

taking place”.

prone to flooding in the rainy season.

importance to the military to military

Trump

claimed

the

Yet recent satellite imagery showed that

Thai volunteers and military teams,

not only were operations continuing at the

including 45 navy SEAL unit members, have

8 | Endeavour Magazine

relationship,” Mattis said.

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B r I S T O w g r O u P. C O m

EUROPE EURO ZONE ENDS EIGHT YEARS OF FINANCIAL SUPPORT TO GREECE

have already retaliated with their own tariffs, and Canada, Japan and Turkey are readying similar offensives.

FRENCH BUTCHERS ASK FOR POLICE PROTECTION FROM VEGAN ACTIVISTS

The euro zone has ended its financial

The risk of escalation is high since Mr.

Butchers in France have asked the

assistance and austerity in Greece after

Trump has promised even more tariffs.

government for police protection from

eight years of support.

Taking aim at German car manufacturers, the

animal rights activists, claiming their security

After a meeting that ended in an

president has started an investigation into

was being threatened and that vegans were

agreement on debt relief, euro zone

automobile imports to determine whether

trying to impose a meat-free lifestyle on the

members have congratulated Greece for

they pose a “national security concern” - the

nation.

legislating hundreds of measures over the

same justification used for his metal tariffs.

The French federation of butchers

last three years and restoring economic

wrote to the interior minister saying shops

growth.

had been sprinkled with fake blood and

Greece is now due to successfully end

covered in graffiti. It claims that a growing

its third financial program, which came into

media focus on veganism was threatening

force in on August 20th 2015. Athens has

butchers’ safety.

been under the help of European creditors

The letter said France’s 18,000 butchers

since 2010.

were worried about the consequences

To prepare for the moment when Greece

of “excessive media hype around vegan

will no longer count on funds from European

lifestyles”, and that vegans wanted to

creditors, and will therefore have to tap

“impose their lifestyle on the immense

financial markets, the euro area has softened

majority of people”.

future debt repayments.

“We count on your services and on the

The deal includes a 10-year extension

support of the entire government so that

in maturities related to the second bailout

the physical, verbal and moral violence stops

program as well as a 10-year deferral on

as soon as possible,” the federation wrote.

interest payments.

Seven butcher shops were vandalised

It also states that once the second

and sprayed with fake blood in the Hauts-

bailout is paid in 2032, European creditors

de-France region in the north of the country

will look at the state of Greek debt again

in April. Other incidents were reported in

and, if needed, there will be additional debt

southern France.

relief measures. This is because Greece will

A butcher and a fishmonger in the north

still be owing money related to the third

had seen windows broken, with the slogan

program.

“Stop speciesism” left behind in spray-paint by the vandals

EUROPE STRIKES BACK AGAINST TRUMP TARIFFS

It is not only purveyors of meat who have faced the wrath of the animal rights The United States is fighting from a

activists: last year a cheesemonger in Lyon

The European Union has fought back

position of strength, with the American

said his shop was painted with the words

against the Trump administration’s import

economy on track for one of its strongest

“milk is rape” and “milk is murder”.

tariffs, putting penalties on an array of

years in a decade. However, growth in

Some have suggested butchers are

American products that target the president’s

Europe is slowing, and that weakness has

seeking to generate publicity on the back of

political base, like bourbon, motorcycles and

been added to by political turmoil in Italy

a small number of incidents.

orange juice.

and Germany, as well as Britain’s decision to

The

European

counterattack

on

leave the European Union.

$3.2 billion of goods, a response to the

groups have effectively lobbied the centrist

However, Trump’s wish to exert pressure

administration’s measures on steel and

on

aluminium imports, adds another front on a

retaliatory nature of trade wars, ultimately

current global trade war. China and Mexico

affected the US too, costing US jobs.

10 | Endeavour Magazine

other countries

has,

Faced with declining meat sales, farmers’

through

the

government of Emmanuel Macron in recent weeks to prevent “anti-meat” measures.

MIDDLE EAST UN TOP COURT BEGINS HEARING QATAR KHAMENEI URGES IRAN JUDICIARY LAWSUIT AGAINST UAE TO CONFRONT THOSE WHO ‘HARM ECONOMY’ The International Court of Justice (ICJ)

rising prices and prepare the economy for a

in The Hague has begun hearing a lawsuit

Iran’s Supreme Leader Ayatollah Ali

bazaar were arrested and would not be

by Qatar against the United Arab Emirates

Khamenei has warned against those “who

(UAE), over a year-long blockade against the

disrupt economic security”, threatening legal

Gulf nation.

action in response to economic protests that

“Qatar

is

accusing

the

UAE

of

began over the rial’s collapse.

new wave of US sanctions.

Tehran’s

prosecutor

Abbas

Jafari-

Dolatabadi said some protesters near the released before going to trial.

LIBYA CALLS ON UN TO BLOCK ‘ILLEGAL’ OIL SALE

discrimination against Qatar and its citizens

In a statement published on his official

and for violating the 1965 International

website, Khamenei told judiciary officials

Libya’s Tripoli-based Government of

Convention on the Elimination of all forms

that while “the atmosphere for the work, life

National Accord (GNA) has called on the

of racial discrimination of which the UAE is

and livelihood of the people must be secure

UN Security Council to block any “illegal” oil

a signatory,” Al Jazeera’s Neave Barker said

… the judiciary must confront those who

exports from the war-stricken country after

from The Hague.

disrupt economic security.”

a rival government seized control of key oil

The blockade started on June 5, 2017,

Thousands of traders in the Iranian

when the UAE, Saudi Arabia, Bahrain and

capital’s Grand Bazaar held a rare strike over

Egypt severed diplomatic and trade ties with

the rial’s collapse on the foreign exchange

recognised government’s move comes after

Doha and expelled Qatari citizens.

market.

renegade General Khalifa Haftar captured

Mohammed Abdulaziz al-Khulaifi, one of

The rial’s decreased value is expected to

Qatar’s representatives at the hearing, said

result in an increase in the price of imported

that there were no other channels for Qatari

goods and push up the inflation rate.

citizens to seek out justice.

installations.

The

UN-backed,

internationally

the two oil terminals of Ras Lanuf and Sidra earlier in the week.

Haftar said that all future revenues from

Iran’s currency has plunged almost 50

terminals under his control would be handed

an

percent in value in the past six months, with

over to the unrecognised administration in

environment of hate against Qataris ...

the US dollar now trading at around 78,500

the east.

Individuals in the UAE are afraid of even

in the black market.

“The

UAE

has

fostered

such

speaking to family members living in Qatar,” al-Khulaifi said.

The other blockading countries, Saudi

“UN Security Council resolutions are

Some 1,300 imported products will be

very clear - oil facilities, production and

taken off the shelves as the government

exports must remain under the exclusive

looks to implement new plans to control

control of (the Tripoli-based) National Oil

Arabia, Egypt and Bahrain, are not signatories

Corporation (NOC) and the sole oversight

to this treaty.

of the Government of National Accord,”

“The case itself will focus on some of the key issues in this fierce debate,” Barker said.

NOC chairperson Mustafa Sanalla said in a statement.

The case will focus mostly on the UAE

“We are confident that the GNA and

decision to expel Qatari nationals from the

our international partners will take the

country and the closing of UAE airspace to

necessary steps to stop all exports in breach

Qatari air traffic.

of international law.”

Other arguments revolve around the

Authorities in Tripoli deplored the move

UAE preventing its citizens from travelling to

by the leader of the self-styled Libyan

Qatar and to not let Qatari nationals travel

National Army (LNA) which it described as

go to or travel through the UAE.

“irresponsible and a direct and dangerous Rights

threat to the interests of the Libyan people.”

Committee estimated the blockade has

Qatar’s

National

Human

The eastern-based authorities made

affected about 13,000 people.

a similar attempt to bypass the Tripoli

The committee recorded 4,105 cases

government in April 2016, but their planned

of human rights violations in the last year,

sale of 300,000 barrels per day of crude was

including 646 family reunification violations.

stopped by the UN Security Council.

Endeavour Magazine | 11

FOCUS RAICES – REUNITING FAMILIES

he world has watched in horror as

T

Founded in 1986 as the Refugee Aid

unthinkable. It implies either a complete lack

photographs, footage and reports have

Project by community activists in South

of organisation and regard, or that there was

emerged from the Mexico-US border,

Texas, RAICES has grown to be the largest

no solid intention to reunite these families

showing children forcibly separated from

immigration legal services provider in Texas.

at all.

their families by border control and kept in

With offices in Austin, Corpus Christi,

Reports from journalists who have

crowded cages. Recordings of children as

Dallas, Fort Worth, Houston and San

managed to visit the sites have said that

young as one and two crying out for their

Antonio, RAICES is a frontline organization

some parents were told that their children

parents have left those who have heard

in the roiling debate about immigration and

were being taken for a bath. Directly lying

them stunned and heartbroken, and the

immigrants in the world.

to parents whilst taking their children by

captured voices of guards on site making

When news broke about events at

force equates the treatment of these groups

quips about the “noise” have been equally

the border, RAICES were quick to act, and

to the treatment of criminals, or far worse.

shocking. Quotes such as “That’s quite an

they are now deeply involved in trying

Children have been kept in crowded cages

orchestra – we need a conductor” regarding

to untangle this unhumanitarian mess:

– literal cages – without toys, books or even

crying, caged children have left many asking

“Reuniting the families separated by the

the comfort of an explanation. Left without

what year this is, with American citizens and

current administration’s “Zero Tolerance

assistance, these children were seen caring

observers from abroad equally appalled.

Policy” has become essentially a game of

for babies, comforting toddlers and even

have

hide and seek,” Jonathan Ryan, Executive

showing each other how to change diapers.

mobilised, and are doing more than just

Director at RAICES. “We have had to resort

The regard being show to them and their

watching. Whilst President Trump has

to becoming private investigators to find

parents portrays a view of immigrants as less

passed an Executive Order to prevent future

these families and reunite them, whilst

than human.

family separations on the border, the chaos

ensuring they have access to pro-bono

The complications for these detainees

of repairing the damage remains – the crisis

legal representation.” This shows the level

go further than merely lost information,

is far from over. This is where RAICES – the

of inefficiency and lack of care taken at

too. As RAICES explains, “Parents separated

Refugee and Immigrant Center for Education

the border. The idea of separating children

from their children at the border (and other

and Legal Services – has stepped up to the

from their families even temporarily without

immigrants placed in detention) can’t get

plate.

making records to ensure their safe return is

released from ICE custody to reunite with

Thankfully,

several

12 | Endeavour Magazine

groups

their families until they pay the full amount

of such treatment, and the legal fears that

support staff provide consultations, direct

of their immigration bond. Bonds are set at a

come with it, RAICES are working to provide

legal services, representation, assistance

MINIMUM of $1500, and are usually in the

individuals with whatever legal support

and advocacy to communities in Texas and

range of $5-10K, even for asylum seekers

they can.

to clients after they leave the state.”

without any criminal history.”

The RAICES website has this to say

To fully understand what RACIES are

Organizations are trying to help, but

about the charity: “As an organization that

doing to help, we need to break down

it isn’t enough. “DHA is deploying public

combines expertise developed from the

the events in hand. Over a thirteen-day

health officers to assist these families

daily practice of immigration law with a deep

period in May this year, 658 children were

through the OPR process, when what

commitment to advocacy, RAICES is unique

separated from their parents at the Texas-

these families really need is an immigration

among immigration organizations. A diverse

Mexico

attorney to represent them.” In the wake

staff of 130 attorneys, legal assistants, and

Steven Wagner, acting assistant secretary

border.

The

previous

month,

Endeavour Magazine | 13

of Administration for Children and Families for the Department of Health and Human Services (HHS) reported that ORR ‘lost’ nearly 1,500 children in their system.

RAICES and many other organizations who represent unaccompanied children after they are released from ORR custody were informed that the Trump administration was ending funding for the representation of thousands of released, unaccompanied children. Before this funding ended, last year 76% of the children in immigration court in Texas still went unrepresented.

In light of this information, and the current

border

chaos,

RAICES’

Legal

Representation, Education, and Advocacy Fund (LEAF) has been raising funds in a pledge to provide universal representation for all released unaccompanied children in Texas. Last year, the charity closed 51,000 cases at no cost to the client. Now, they are seeking to fill the gap that the ending of government funding will cause – and to pick up the gap of those who were meant to receive representation but didn’t!

On top of this, the charity is running a National Families Together Hotline to offer advice and support to those who don’t know what to do next, and to assist in their “private investigator” efforts to track down and reunite relatives: “The National Families Together Hotline will be staffed by volunteers from 9am- 5pm CST, but callers will be able to call and leave voicemails 24 hours a day. Volunteers have been trained to gather the information necessary to reunite families, including searching for a parent with all known variations of their names and other indicators.”

“Once a parent is located, the volunteer 14 | Endeavour Magazine

will confirm the parent is being detained

deserve equal access to justice, and families

there with the relevant detention centre.

will deserve support and respect long after

RAICES staff will return phone calls with

this current crisis has passed. RAICES has

locations to determine next steps, including

been here, we will be here now, and we will

referral to pro bono legal services, and

stand with families in whatever comes next.”

support with release from detention and reunification.”

Reuniting families in this way has been RAICES’ focus for the past 30 years, so they are seasoned and well-equipped at stepping up the challenge. In the face of such confusion and an overwhelming sense of adversity, it is life-changing for separated families to have a group like this to turn to –during the current crisis, and beyond: “Families

belong

together,

families

You can support RAICES’ work, learn more about what they are doing, or find out how to volunteer with the charity at

WWW.RAICESTEXAS.ORG

Endeavour Magazine | 15

CERNER MIDDLE EAST WWW.CERNER.COM/AE // 971 2 657 3475

RE-IMAGINING MEDICINE In many ways, you can judge the state of a civilisation by the condition of its health care. A country’s ability to run or support an effective health care system, whether public or private, reflects not only on its technology, but its fundamental ability to provide a good quality of life for its citizens. However, as populations continue to swell, the pressure on health care systems increases: fortunately, technology is also developing at a high rate, and with it, Cerner has found a way to re-invent our approach to medical care.

WRITTEN BY ALICE INSTONE-BREWER

CERNER MIDDLE EAST Founded in Kansas City, Missouri, in 1979, Cerner is now a broadly-reaching health information technology company, with their solutions and services contracted at more than 27,000 provider facilities in over 35 countries. The company has moved beyond simply creating electronic health record programmes as we know them today – instead, it has gone back to the drawing board, using what is made possible by modern connectivity, and created an entirely new approach that could revolutionise medical practises. As its slogan states, “Health care is too important to stay the same”; with a cumulative R&D investment of over $6.3 billion, Cerner has committed to that idea.

W

e spoke with Mike Pomerance, Managing Director, Cerner EMEA and LATAM, to learn more about the solutions Cerner provides: “If you boil it all down to the most basic

level,” he explained, “We manufacture software that supports hospitals to automate the care process.” Cerner has two health information technology platforms it produces that are both gamechanging by themselves, but when applied in combination, they paint an entirely new picture of health care. From a simple starting place, the end results seem practically sci-fi. Let’s break it down: “Wherever there’s paper, we try to remove the paper, and by doing so, you create secondary benefits. That information can now be fed into smart servers and computers that can compare the patient’s situation and readings with best practise. If you’re going in for a hip replacement and the doctor wants to order a certain drug, but the computer knows that a different drug is the best option for the least complications, it can recommend this instead. It’s not going to stop you from placing the order you want, but it’s going to suggest that you consider something else.”

This level of automated information and intervention, without over-riding human decisions, allows care-givers and medical professionals to focus on the application of human insight without being the sole bastion of medical knowledge in that situation. At the very least, it is a helpful safety-net in the case of human error: “We are unfortunately still looking to humans to be able to give us the best information. In my generation, doctors spent their entire

18 | Endeavour Magazine

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Endeavour Magazine | 19

CERNER MIDDLE EAST career learning; they had to take books and turn that information

Enter HealtheIntent. The innovation is a vast server system that

into actionable items that they use on a daily basis. Today, in that

allows the collection and collation of medical data from a range of

same position, it is impossible to keep up with the literature.

sources. Instead of being limited to what is entered within hospitals

I think what we’ll see in the future is that the information and

and clinics, this system can take data from smart watches, electronic

knowledge will come from a machine, and the human will provide

scales, diet apps, and any other system that monitors our health

the empathy that you require to understand it and the patient on

in our data-heavy world. This could provide medical professionals

another level.”

with a more accurate, well rounded assessment of a patient’s

The application of this software is not limited to hospitals and

health, which would speed up diagnostics, improve accuracy, and

GP offices; it can be used anywhere that patient care takes place,

allow them to give the best possible care. “That’s the second fallacy

including school clinics, laboratories, and even people’s homes.

that current medicine has, I think,” speculated Mike. “Doctors and

However, whilst the automated secondary benefits of this server

nurses are being asked to care for patients based on 3-4% of the

system are useful, they are not the most dramatic of Cerner’s

information about that particular patient.”

innovations. HealtheIntent, its second major software project, takes

To collect this data, Cerner doesn’t need to speak with the

modern possibilities far further, with potentially industry-changing

companies providing these apps – all it needs to do is talk to the

results. To explain the changes it offers, Mike painted this picture:

consumer, who can opt to send it wherever they want. However,

“In a hospital or clinic setting, you give your doctor information that

Mike believes it will take a 5- to 10-year shift before this vision is

goes into their electronic records. But let’s say that you go home,

in full effect. In the meantime, the company’s best clients for the

and you’re on your scale, or perhaps you’re diabetic and you take

system are governments and ministries of health.

your glucose reading: where does that information go?” Currently,

However, when it comes to debates over health care systems, a

such data is lost, trapped in what Mike calls an ‘information silo’.

key element has long been data protection. Given these concerns,

“You want it to go to the same place – on the medical records.”

we asked Mike whether he felt data sharing would be an obstacle for their vision:

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CERNER MIDDLE EAST “Currently, governments are often the custodians of medical data, so they can be very rigid in terms of how to share it, who

information. Depending on the liquidity of the country, this could happen faster or slower - between 5-10 years.”

can share it and who can have access to it.” Mike doesn’t believe

Mike’s prediction shows great confidence in patients being

that this difficulty will last forever, however, or that this issue is a

happy to share their data with Cerner; we asked why he believed

concern in every country. “If you look at the United Arab Emirates

this would be the case: “There will always be people who are

or Qatar or Saudi Arabia, where they still basically have a king or a

worried that their data could fall into the wrong hands, but my

ruler, you can go and sell to them, and say ‘Don’t you want what’s

personal belief is that that group will become less over time. Today,

best for your people? If we aggregate everything together, you’ll be

people don’t want to share that information because only bad

able to do a better job’, and they’ll say ‘Make it happen. Done.’

things come of it. For example, if I have a chronic illness and I share

But what of Western countries? HealtheIntent is already starting

that information, I may not be able to get insurance, so it only hurts

to be used in the UK, the United States, Australia and Canada, in

me. Now, if I can share information, receive better treatment and

both private and public healthcare, but Mike feels the transition to

maybe spend less on it, that has a benefit. Once the cost of not

patients choosing wide-scale personal data sharing will take time.

sharing data is more than the cost of sharing, people will begin to

“There’s going to be a switch, and that switch will come when the

share. People already share a lot of information today that maybe

consumer decides what’s going to happen to that data. That will

ten years ago, you’d have never have thought they would.”

primarily be because, at some point in the future, the government

In many ways, the transition that Mike predicts will be easier for

will stop being able to pay for the care of the people.” Mike predicts

less developed countries than it will be for our device-rich societies.

that eventually, this strain will lead to a move from public to private

“Countries who have not really started down an electronic health

healthcare in countries where this is not the case. “As that financial

record path have an opportunity to shift to the best health care

burden shifts from the government to the person, that person will

possible, because they’re going to start at a country level.” Mike

decide what’s best for them, and they’ll want people to have this

envisions these countries starting afresh with Cerner’s system,

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Endeavour Magazine | 23

CERNER MIDDLE EAST meaning a more total transition happening quicker than in Western

practice efficiently. “We cover basic topics such as ‘How do I

countries. However, even though it is predicted to involve a longer

redesign my laboratory now that I have this piece of software?’

timeline, once consumer-led, device-rich countries have made

through to advanced questions like, ‘How do I try to slow down the

the shift in attitude that Mike predicts, the amount of information

incidents rate of diabetes for my population?’”

available will be life changing.

Overall, the long-term projections for this software are

With this level of automation, where do the possibilities end?

hypothetical for now, but its current benefits, and the visible

Combined with AI technology, Mike sees it affecting the way we

trends in our relationship with technology as a whole, imply that

access medicine: “Pretty soon, I think we’ll see medical care in the

this breakthrough should not be underestimated. Between these

home being delivered via virtual reality. Why should a sick person

two Cerner health information technology platforms, medical

have to get dressed to drive across town to sit in a clinic with other

professionals could have a wealth of instantly accessible data on

sick people, when 80% of the time, the doctor’s just going to ask

their patients at their disposal, run through diagnostics that can

you five questions, maybe take a couple of measurements, and

recommend the best course of treatment with all variables taken

give you a prescription. That can be done from your home, from

into account. This would up efficiency, reduce human error, and

your TV.”

save on money and work hours, which could in turn assist in the

This removal of human interaction is not without its risks: “If

current strains on health care bodies. Whether public or private,

you go to the extreme, you’re going to end up with no personal

both types of healthcare could, and already do, benefit from the

touch, just talking to a machine. But on the other hand, I believe

use of Cerner’s technology. Where we go from here? Only time will

there is an opportunity for doctors and nurses to become less of

tell, but clearly, it is time for a change.

data collectors and more empathetic helpers, there to give that human touch that a computer will never be able to do.”

Given the potential complexities of such a change, Cerner provides consultations on how to apply their software to your

24 | Endeavour Magazine

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Endeavour Magazine | 25

MUNCHING MONGOOSE WWW.MUNCHINGMONGOOSE.CO.ZA // 0027 (0) 79 910 0682

DELICIOUS DELIVERIES Home-delivered snack and produce boxes are growing fads in some Western countries, but they’re still breeching new ground in South Africa. We spoke with Brad Meiring, MD and co-founder of The Munching Mongoose, about his company’s passion and moral practises in an inspiring and uplifting market.

WRITTEN BY ALICE INSTONE-BREWER

MUNCHING MONGOOSE

”People love a Saturday family outing to the local farmers’

market, but in reality, we seldom have time to do so.

We bring the farmers’ market to your door.” The Munching Mongoose are a food delivery service that focus on fresh, local, organic, healthy produce. We spoke with Brad Meiring, company co-founder and MD: “At The Munching Mongoose, we love being a part of people’s journey towards a happier and healthier lifestyle. We love creating opportunities for families to spend more time together and make amazing memories centred around delicious, healthy food.”

The company does this by partnering with local, organic, smallscale farmers, producers and artisans. Taking healthy produce from all of these partners, the company creates crates of healthy food that is delivered right to the doors of their customers through Johannesburg, South Africa. These boxes are a quick, convenient way to receive fresh, varied ingredients that not only offer health benefits, but can also inspire new and exciting, home-prepared meals. The boxes include organically grown fruit and vegetables, free range eggs, farm fresh milk, preservative free and stoneground flour artisan bread, local gourmet cheese and other artisan craft foods. The company also has a range of additional products listed in “The Pantry” – a collection of add-on products that can be

Organic essential oils Fresh Farm Produce Bottled fruits and vegetables Natural cosmetic range

A product of South Africa, made with passion, considering Mother Nature

attached to any order. These additional products include free range meat, dairy produce, and treats such as olive oil, honey and coffee.

Our mouths are watering!

The Munching Mongoose doesn’t just deliver quality fresh goods, but it makes ordering them easy. The company’s customers, known as “Mongaggle Members”, can do everything online, including customising their orders and managing delivery times; they can even access extra content such as recipes and weekly specials for some added inspiration. The relaxed experience doesn’t stop there – subscription to this service is as customer-friendly as its deliveries: “We don’t hold anyone to contracts or long-term

+27 82 329 2444

erina.organics@gmail.com

www.facebook.com/pg/erinaorganics 28 | Endeavour Magazine

obligations: it is our responsibility to offer great produce and topnotch service that keeps people ordering from us.”

That they do! The company believes in “offering fresh, supporting

that initially only consisted of two people, we both had to be a

local, promoting organic and creating incredible experiences

bit of everything to everyone. Initially, we held other jobs or were

for our customers,” and they take these values seriously. “At The

involved with running other companies, and at the same time, had

Munching Mongoose, we are exceptionally proud of what we

to fulfil every role that The Munching Mongoose required, from

do and how we do it. We believe that how people live, eat and

admin to physically packing boxes and making deliveries, all the

interact are at the core of happy families and a healthy society. We

way to marketing and growing the brand.” These beginnings tested

create a platform around which families and friends can spend time

both founders’ passion and commitment to their concept, as well

together preparing and enjoying awesome and delicious food. We

as their commitment to each other, and it also taught them every

believe that moments shared together at the table forge strong and

aspect of the company they had created.

happy relationships, and we love playing our part in that equation.”

This determination set them up for the challenges to come,

A key element in achieving this vision is, of course, the quality of

and operating in South Africa does come with its challenges, but

the food itself. The Munching Mongoose pride themselves on their

this locally tied company is facing them head-on. Brad explained

standards, and a key element in maintaining these is their strong

some of the difficulties the company faces on a daily basis: “In

links with local suppliers; “It is the tireless work of the farmers and

South Africa, there are many challenges that businesses face,

producers that ensures we have a product to offer, and it is the

from security, power supply issues, product supply consistency

commitment of our logistics and systems partners that means we

and economic instability that leads to market scepticism.” For

can push the business forward with confidence, knowing that our

The Munching Mongoose in particular, there are also issues

customers’ orders will be correct, and boxes will arrive where they

surrounding the organic food sector: “With the organic sector not

are supposed to, when they are supposed to.”

yet fully legislated in South Africa, there are a number of people

Brad was one of the two founders of Munching Mongoose,

operating under the veil of the blurred lines.” This has caused

meaning he has been with the company since the idea was first

customers to be wary of the ‘organic’ label, unsure how reliable this

conceived in 2014. Now the MD, he started out physically

claim is. However, The Munching Mongoose’s tight relationships

delivering the company’s products door to door: “As a start-up

with local farms has allowed them to provide a transparency that

MUNCHING MONGOOSE puts customer’s minds at ease, thus turning this challenge into an opportunity to stand out.

Another key to The Munching Mongoose’s success is, of course, their staff, and the company values that these employees all uphold:

Another challenge lies within the online nature of the

“The team behind the brand are most certainly the pulse of the

company’s operations. Brad tells us that South Africa is often “a

business and reason for the success. We are a diverse group from

few years behind the curve” when it comes to technological trends,

varying backgrounds, but what we all have in common is the belief

and this includes online shopping. Whilst buying clothes and some

in why we do what we do. We want nothing more than to help

items online is now regular practise, online grocery shopping is yet

bridge the gap between the hard-working local farmers and the

to become the norm for the majority. However, again, Munching

families that want to enjoy their produce. We always take a win-

Mongoose sees this as an opportunity rather than a challenge,

win approach - no success of ours should ever be at the detriment

seeing a space that can be filled. Whilst the sector is currently

of anyone else.”

behind, as this online food market builds momentum, those

“In the formal team, there are nine of us managing the business

currently working within it will be in an ideal position. This isn’t to

and operations - some on a full-time basis, some part-time and

say that The Munching Mongoose is without competitors, but they

some on a consulting and trade exchange arrangement, but it is

have their foot in the door before the sector has had a chance to

the endless network of suppliers, farmers, producers and logistics

become swollen.

partners that are the complete family that is The Munching

The company also tackled this unfamiliarity with online food shopping by temporarily setting up a physical presence from which

Mongoose. If we are to consider all of them, without whom we would not have a business, then we are hundreds strong.”

to promote themselves: “We recently also opened a concept store /

The company is optimistic and ambitious about the future. As

pop-up shop in a high-end retail centre for a few months. The shop

well as looking forward to an online swell, Munching Mongoose is

was different to our online offering in that it was more focused on

also looking to expand its physical reach: currently, they deliver to

highlighting the artisans we work with; it was great to showcase

Johannesburg and its surrounding suburbs, but they are looking to

and introduce our brand and service to a new audience in a

expand a wider reach in the Gauteng province, as well as into other

tangible way.“

provinces within South Africa. As Brad told us, “The objective is

30 | Endeavour Magazine

always to keep improving and developing what we are doing. We

It is always a joy to see a thriving company that has maintained

want to increase our marketing efforts to grow the customer base

its values, and The Munching Mongoose’s heart is in the right

and ensure that we maximise our systems and infrastructure. We

place. From pride in their products to showing respect to both their

have capacity to grow, and this will be our objective over the next

customers, partners and staff, they are an example to follow. To

12 months.”

Brad, these practises and good business go naturally hand in hand:

“After winning the 702 and Sage One small business awards

“Business is business and there is no getting away from the fact

in 2016, the confidence in what we were doing was cemented,

that profit, growth, sales, marketing etc. are fundamental, but all of

and we have steadily worked to grow and develop what we had

this is null and void if you don’t know why you are doing what you

achieved. 2017 was a year for setting deeper roots and stronger

are doing, and if you don’t want to achieve more than just the best

foundations; we implemented and launched a new online platform

bottom line on a chart.”

that has evolved our business and offering drastically. We also

“The key is wanting to offer something that is meaningful and

moved to new, bigger and more suited premises and invested in

of real value to those around you, as well as to those that put

further infrastructure, cold rooms etc. that also mean we have

their trust in your brand. It is this belief, and surrounding yourself

plenty of capacity for growth within Gauteng.”

with others that share this same belief, that will translate into

It’s an exciting time for The Munching Mongoose, with the

commitment and the delivery of quality.” The pride and love for his

future filled with possibilities. “We also believe that we are at

work that Brad shows are enviable, and The Munching Mongoose’s

a juncture where new partnerships could greatly benefit the

growing success is a testament to his words being true. Speaking

company,” Brad continued. “We are looking for fresh perspectives,

with the company has given us an appetite for some healthy food,

ideas and energy to help move us forward. As such, we are in

but more than that, we are eager to see more businesses that can

talks with a number of parties to potentially get involved within

stand so securely by their values. We’ll be watching The Munching

the business. There are even some international prospects being

Mongoose’s growth with interest.

explored. Nothing is set in stone, but there is plenty of excitement at the various opportunities and where they could lead.”

Endeavour Magazine | 31

AMAZING WORLD

BY WILL GIRLING

MEMENTO MORI: THE SEDLEC OSSUARY

E

Prague is probably the quintessential

Curtain’, the Czech Republic, and in

location for those wanting to get their first

particula its capital, Prague, has become

taste of what the country has to offer.

an ever more popular tourist destination

However, if you thought the key to snapping

for millions annually. As if its rich history,

that share-worthy photo lay in sticking to

fascinating culture, and spectacular local

the city center, you’d be very wrong indeed.

cuisine weren’t enough of a lure, the Czech

Take a drive for one hour due east and you’ll

Republic also boasts some of the most

arrive at the Central Bohemian city of Kutná

captivating architecture in Europe (I have

Hora. Once there, have a look around for

heard it said on good authority that, in terms

Sedlec Abbey - it won’t be difficult to find;

of sheer richness and visual delight, most TV

the Abbey (now a UNESCO World Heritage

shows can’t even begin to compete with the

Site) is a large 12th Century construction

interior of St Nicholas’ Church.)

that was later remodeled in the Gothic style.

© Henry Burrows, www.flickr.com/photos/foilman

ver since the fall of the infamous ‘Iron

Made from bleached stone and finished with orange tiles, Sedlec Abbey has the perfectly welcoming and pleasing exterior you’d expect from a church. But, should you head downstairs to the basement, prepare yourself for something more gothic than Lord Byron drinking wine from a hollowedout skull: the Sedlec Ossuary.

Conservatively estimated to contain the skeletons of between 40,000 to

32 | Endeavour Magazine

70,000

people,

macabre

and

the

ossuary

ingeniously

is

both

creative

in

© Herbert Frank, www.flickr.com/photos/liakadaweb

© Henry Burrows, www.flickr.com/photos/foilman

So how did this haunting marvel in the

left behind is a highly affecting statement for

basement come to be? History tells us that

the observer and has served as inspiration

during the 13th Century, an abbot from

for a whole host of media: many authors and

the local clergy made a pilgrimage to the

filmmakers have been particularly struck by

Holy Land and brought some sacred earth

the stark comment the ossuary makes about

back from his travels. Having consecrated

life and death.

Sedloc Abbey’s grounds with said dirt, news

In the Medieval Christian theological

began to spread among the denizens of

tradition was the concept of memento mori

Kutná Hora and soon people were literally

- the regular and serious contemplation of

dying to be buried there. Later, in the wake

one’s mortality (the Latin literally translates

of the Black Death and the perpetual state

as ‘remember that you have to die’). The

of war that existed in Europe at that time,

aim of this was to focus the meditator’s

there was more death than the grounds

attention on the more substantial/important

of Sedloc Abbey could possibly house

things in their life, rather than the transient

comfortably. It wasn’t until the 19th Century

worries we all fret about daily. If the Sedlec

equal measure. Featuring a multitude of

that a woodcarver named Frantisek Rint was

Ossuary achieves anything, it is to remind

skeletal arrangements and accoutrements,

tasked with organizing the colossal quantity

the observer that they too, one day, will

including an altar, wall displays, chalices,

of bones that had accumulated.

become like the legions of bones decorating

and commemorative writing all made with

The patrons for Rint’s work were

the room. However, the sheer creativity of

bones, the Ossuary also boasts a huge

the Schwarzenberg’s – a Czech-German

the artist’s work can’t help but imbue the

skeleton chandelier as its grim centerpiece

aristocratic family whose coat of arms (made

ossuary with a darkly mischievous sense of

(apparently constructed from every single

of – you guessed it – bones!) hangs proudly

fun - even humor! It’s a fact that we all must

bone in the human body). It really must be

in the ossuary. An enormous assortment

die one day, but that’s not to say we can’t

seen to be believed; it goes so contrary to

of femurs, fingers, vertebrae, pelvises, and

utilize every opportunity to enjoy life whilst

what one would expect from church décor,

shoulder-blades create the effect, which

we’re still here.

you could be forgiven for thinking you’d

includes a crown motif at the top and a

stumbled upon the set of a horror movie!

raven pecking at a skull. The art that Rint has Endeavour Magazine | 33

CREATIVE EATERIES WWW.CREATIVEEATERIES.COM.SG // 0065 6411 4990

A TASTE OF EVERYTHING Creative Eateries presents the world of dining in Singapore.

Famously an island that imports all of its ingredients, with no agricultural industry of its own to speak of, Singapore is (excuse the pun) a hungry market for good food. We spoke with Bonnie Wong, COO of Creative Eateries, to see how this company has managed to bring so many nations’ styles and flavours to one island.

WRITTEN BY ALICE INSTONE-BREWER

CREATIVE EATERIES

Founded by Mr Anthony Wong in 1992, Creative Eateries

began with just one premise – Hot Stones Steak and Seafood Restaurant. The 1990s saw a popular trend for hotel restaurant dining in Singapore, and Wong’s restaurant stood out as an alternative choice. This desire to stand apart from the crowd lives on in the spirit of Creative Eateries, which seeks to fill any and all gaps in the market with its wide array of cuisine options.

W

e spoke with Bonnie Wong, COO of Creative Eateries,

guests and clients.” However, despite the variation between each

who along with her sister Bernadette, is passionately

location, there is also a continuity in their quality, as each one is

continuing the family business. She explained that the

connected under the ideals and overall guidance of the Creative

company is defined by its “multi-brand strategy”, which allows it to

Eateries umbrella.

provide restaurants that specialise in Western, Thai, Japanese and

In total, Creative Eateries represents 47 outlets. Of these 47,

Chinese cuisine, separately, with appropriate branding for each.

34 are based in Singapore, ten in Malaysia, two in Taiwan and

“Our mission is to spread joy and delight to everyone’s taste buds

one is opening in Cambodia next month. “By using the multi-

through creative concepts and fulfilling customer experiences,”

brand strategy,” Bonnie explains, “The Group saturates the food

Bonnie explained.

and beverages (F&B) market by filling price and quality gaps,

To better cater to everyone, these restaurant divisions are also

increasing the visibility of the Group as a whole, and providing

split into tiers (such as premium or mass market), thus allowing

more alternatives to consumers. As a result, the Group is better

Creative Eateries to reach customers at every consumer level. With

positioned to capture greater market share and providing

so many levels and divisions, the list of restaurants represented

opportunity for growth in the highly competitive and saturated F&B

by Creative Eateries is unsurprisingly long, including Hot Stones,

industry, which would otherwise be limited if we only had one or

Fremantle Seafood Market, Vineyard, Barossa, TongKong Riverboat

two brands.”

Dining, Patara Fine Thai Cuisine, Talay Thai, Siam Kitchen, Bangkok

Expansion plans for the company are currently focused on

Jam, Tajimaya Yakiniku, Shabuya, ROCKU Yakiniku, KURO Izakaya,

opening more outlets in Cambodia and Malaysia, in order to

Eat at Taipei and the newly established brands Flaming Don and

strengthen Creative Eateries’ presence in those markets. However,

Typhoon Café. That’s a mouth full! Every one of these restaurants

they also plan to venture further into franchising by branching out

is designed with care, combining their menus with skilled interior

to countries in South East Asia such as the Philippines and Vietnam.

design to create a fitting atmosphere and deliver an immersive

On top of all of this, the company hasn’t forgotten where they

experience: “These concepts identify and fill gaps in the markets.

come from or where the backbone of their company lies; they are

With variety, dedication and expertise as its hallmarks, the Group

also planning to open new outlets in Singapore, as well as to re-visit

seeks to deliver the best experience possible to all of its restaurant

and refresh those already in place.

36 | Endeavour Magazine

This may all sound busy enough, but for Creative Eateries,

ability to cater to the halal community in large-scale quantity

it is only half the story. Alongside its restaurants, the Group’s

allows us to support international events like the Singapore

catering division has established itself as one of Singapore’s

Airshow 2018.”

premier caterers. “With a variety of cuisines on demand, end-to-

Given its unique approach to both sides of the business, we

end capabilities such as décor, equipment, rental and staffing, and

asked Bonnie what truly set Creative Eateries apart from its rivals.

a knack for customization, Creative Eateries Catering prides itself

She felt that it was in using these two halves in combination that

on its ability to create unforgettable events centred on outstanding

the company best showed its strength: “Being a multi-concept and

food.” If you want proof that this catering division is as good as it

cuisine Group, we can’t peg competitors on a macro level. We rival

claims, it’s got it: firstly, it is the official caterer of Singapore staples

on a brand level. However, as a Group we have the capability to

such as Esplanade – Theatres on the Bay, Singapore Expo, The Star

offer different services and menus for a different occasion to the

Theatre, CHIJMES, and even The Arts House and National Gallery

exact same customer – e.g. for a corporate customer we can do

Singapore. Secondly, it has also catered many prestigious events,

events at our restaurants or one of the many venues we’re official

such as Food Hotel Asia, Singapore Grand Prix, Singapore Dance

caterers of. While for regular customers we keep them excited

Theatre Gala, People Association Project We Care at The Istana

with new products and innovation, meeting needs of both their

and countless others, including events attended by Prime Minister

everyday meals with our mass market brands and special occasions

Lee Hsien Loong and President Halimah Yacob.

with our premium brands.”

On top of successfully running a catering division worthy

This constant innovation is crucial in a market as fast-moving

of these accolades, the company even manages to run a second

and demanding and Singapore’s, where trends are variable and

catering wing, called Shiok! Kitchen Catering. This second wing

competitors are many. “While food cost is largely well maintained,

is halal certified and operates out of a 12,000 square feet central

the same cannot be said for customers’ preferences. These ever-

kitchen, which “gives the Group a competitive advantage, as our

changing demands and needs are why we constantly come up

www.grittnco.com A 51 Ubi Avenue 1 #05-23 Singapore 408933 M +65 9146 0879 E info@grittnco.com

CREATIVE EATERIES with new brands - to meet consumer needs and fill gaps in the

the ever-ambitious Creative Eateries. One development on

market.” Another challenge that the vast, many-facetted company

the company’s horizon is a transition over to a new Business

faces is employee numbers – a significant challenge when you run

Intelligence tool, which will enable the company to be more data-

as many restaurants as they do. “Manpower remains a constant

driven and to gain better customer insight – a useful ability when

challenge for the F&B industry, hampered by changing foreign

keeping up with such fast-changing trends! This transition should

worker employment policies. We are now actively getting involved

be completed by 2019. Another programme that the company

with hospitality schools to groom young local Singaporeans

relies on is cloud-based procurement platform EzyProcure: as

through vocational training and restaurant excursions that give

the business expands, managing a larger orders and inventory

students a glimpse of what a career in F&B looks like. We feel

becomes inevitably complex, and the use of technology such as

that fuelling their passion for F&B will help the industry in the

EzyProcure becomes key to increasing efficiency and, indirectly,

long run.”

reducing costs.

Creative Eateries currently employs 320 members of staff full

In terms of expansion and physical development, Creative

time, with around 600 employed part-time. Given that finding

Eateries opens its first franchise in Cambodia next month and is also

staff is currently a challenge, the company makes sure to make the

planning to re-design and rejuvenate some of its existing restaurant

most of the talent that they find: “We make it a point to recognise

brands. It also has several new outlets planned for Singapore that

and incentivise staff for their excellent service through the STAR

should open in Q3/Q4, including Eat at Taipei and Suki-Ya in the

Award (internal service awards), and we also believe in promoting

SAFRA Toa Payoh.

from within.”

“We plan to penetrate the region with winning concepts

Moving forward, with their popular concepts, strong business

through franchising and like-minded partners, to meet the growing

model and well-cared-for team, the future looks positive for

demands of the middle market. We believe that growth is necessary

38 | Endeavour Magazine

to ensure the longevity of the Group; growth rates seem more promising in the Southeast Asian region, so we plan to continue our growth there, using Singapore as a showcase for our concepts.”

FRANCHISE AWARD-WINNING BRANDS TODAY

Whatever style and flavour of dining you prefer, Creative Eateries seems to have your needs covered! With an array of international menus, a range of service tiers and even event

Our Track Record

catering, the Wong family company seeks to share their passion

• Established in 1992

for food with everyone, whatever they are looking for. If you visit

• 2017 Enterprise 50 Award Winner

or live in Singapore, the chances are that you might walk in to one

• Influential Brands 2016 ñ Outstanding Brand

of these many restaurants – give them a try, and experience what makes Creative Eateries so successful for yourself!

• Leading F&B establishment in Singapore Our Commitment and Support • Intensive initial and opening training • Constant support and review after opening • On-going sharing of new products and business system • Marketing and PR support CE_Endeavour Magazine July Edition (Half Page) FA.pdf

1

12/7/18

12:28

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CM

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Leverage on our quality brands and good business models for a successful and rewarding venture. www.creativeeateries.com.sg/franchise e: franchise@createries.com t: +65 6411 4990 (Michelle) Endeavour Magazine | 39

GCC INTERCONNECTION AUTHORITY WWW.GCCIA.COM.SA // 00966 13 815 0022

KEEPING INTERCONNECTED Formed in 1981, the Gulf Cooperation Council is an attempt to form unbreakable bonds between six nations. Such endeavours are never without their challenges, and yet from them can arise bountiful developments on both an industrial and social level.

As the world waits to see whether the division between Qatar and the rest of the GCC can be resolved, we spoke with one of the companies that seek to hold this arrangement of nations together.

WRITTEN BY ALICE INSTONE-BREWER

GCC INTERCONNECTION AUTHORITY

The Cooperation Council for the Arab States of the Gulf,

originally and still known as the Gulf Cooperation Council (GCC) is a regional, intergovernmental political and economic union made up of most of the Arab states of the Persian Gulf. In total, its members are Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates.

T

he Council as a whole has existed since its charter was signed in

that supports high levels of coordination and institutional

May 1981, and whilst inter-relationships haven’t always been

involvement in all aspects of operations and planning of grid and

harmonious, their principles and goals remain inspirational.

market operations between member states. Within this, we focus

In fact, the Gulf Cooperation Council Interconnection Authority

on innovative and creative approaches to finding solutions and

(GCCIA)’s principles are directly inspired by this agreement and the

sharing knowledge between the member countries, while at the

ideals behind it: to encourage more cooperation and to foster links

same time maintaining optimal and efficient operations.”

between the nations, to allow better travel and trade. With both come tighter bonds, and a harmonious GCC for the future.

It’s a challenging and involved task, and to pull it off, GCCIA needs a talented task force. There are about 90 staff members

One notable symbolic industrial undertaking between the

working for the group, ranging from direct full-time employees to

GCC member nations is the vast railway system that they are

part-time outsourced staff. This number is small, but in keeping it

collectively developing. Known simply as the Gulf Railway or GCC

this way, the company keeps their operations elite: “The number

Railway, this development aims to link trade and travel between

of staff is relatively low due to the fact that GCCIA is adopting

the countries in a very real and practical sense; already partially

the ‘Informed Client’ model,” explains Ahmed, “Outsourcing all of

built, the total project will cost an estimated US$ 250 billion and

its maintenance and services to highly qualified service providers,

is scheduled to be completed by 2021. The GCC Interconnection

while maintaining core operations through its own staff.” This

Authority oversees a similarly vast and defining entity; the group

outsourcing again plays in to the aim to create more communication

is the owner and transmission operator of a 400kV Super Power

and trade between the GCC nations, and also allows the GCCIA to

Grid that links the power systems of the six GCC member states.

focus on keeping their own staff highly trained and well cared for.

As such, it is their responsibility to deliver emergency support

“As one of its strategic objectives, GCCIA puts much emphasis on

service to the energy sectors of these nations, as well as being able

attracting, retaining and developing highly talented and experienced

to offer commercial opportunities through exchange and trade of

professionals. We provide employees with ‘above the market level’

electricity on the Interconnector, serving the six GCC countries’

benefits, whilst running elaborate annual training programs and

electricity authorities and power procurement companies.

career development plans for staff, to support internal growth and

We spoke with Ahmed Ali Al-Ebrahim , GCCIA’s CEO, about

promotions.”

what makes the group’s set-up so special: “GCCIA has a unique

Ahmed himself rose through GCCIA’s senior ranks: joining

model of interconnection between countries, with a framework

the company in April 2007 as Director of System Operations, he

42 | Endeavour Magazine

GCC INTERCONNECTION AUTHORITY became the Chief Operating Officer in 2011, and in December

A profitable part of this secondary business is the company’s

2014 he become the Chief Executive Officer. However, he cut his

telecommunications. As Ahmed told us; “GCCIA is commercializing

teeth in the industry elsewhere: “I worked my way up through the

spare links of its extensive fibre optic telecommunications network

ranks, starting my work as an operation engineer in the control

to avail reliable Carrier-Carrier telecom services to all GCC licenced

centre of Bahrain Power grid, then as Senior Engineer, then Head

telecom operators.” Having this additional feather in its cap only

of Operations and finally the Manager of Operations and Control

furthers how deeply ingrained GCCIA is in the industrial needs of

of Bahrain Power grid. Later, I moved to the private sector as the

the nations it works with. It is from this strong grounding that the

Technical Director for Sintegro International in charge of developing

group is now looking to expand, both of its grid and its operations,

large scale infrastructure.” It was from here that he finally joined

to beyond the GCC region.

GCCIA, where he has been able to apply his knowledge to both the company’s day to day, and its ambitions for growth.

However, operation within the GCC is not without its challenges.

“With growing populations and rapid expansion in economies, the

The very nature of GCCIA also means that the organization

demand for electricity has been increasing annually at an average

has developed various essential links and partnerships, both

of 6-8% per annum. With concerns regarding the adequacy of

within and outside of the GCC nations. For example, in its early

fossil fuel resources to support future energy needs, there is a

days, before entering its operational phase, GCCIA worked closely

drive for diversified energy resources and energy efficiencies

with a consortium of European Grid operators and consultants

strategies. Accordingly, GCC countries have set aggressive plans

- namely RTE (France), Elia (Belgium) and Tractebel (Belgium).

for development of renewable energy sources, especially solar,

This collaboration allowed GCCIA to build up the operational

wind and nuclear power.“

procedures and processes needed to ensure a safe and reliable

Partly in response to these challenges, GCCIA began its study

start of operations. Since then, the organisation has continued to

into the possible expansion of the interconnection beyond the GCC

forge partnerships and collaboration frameworks for various parts

region. This includes neighbouring countries such as Jordan, Yemen,

of both its core and secondary business.

Ethiopia, Egypt, India, Iraq and even Europe. The most immediate

44 | Endeavour Magazine

of these plans would see the expansion of the interconnection to Iraq via Kuwait, the expansion of GCCIA’s fibre optic network to Oman, and also involvement in an off-shore energy storage project in Dubai.

However, even this isn’t the full extent of GCCIA’s ambition and plans for the future. On top of these studies and finalising details for a grid expansion, they also plan to launch the ‘GCC Power Exchange’ between now and 2019. According to Ahmed, they also plan to “review and revise the GCCIA commercial model to ensure sustainability, as well as reviewing the telecom business model and expanding the service offering.”

As the future of the GCC hangs in the balance in hearings over the Qatar blockade, this product of the GCC is at least thriving.

With influence over two essential industries between six major nations, the GCCIA has a great deal of responsibility, but with that, a great deal of opportunity to play with. We look forward to seeing where they take it, in what we hope will be a GCC that is more connected than ever.

Telephone Fax Email Website

+966 13 663 6000 +966 13 882 6678 nccho@ncc.com.sa www.nccprojects.com Endeavour Magazine | 45

AQABA CONTAINER TERMINAL WWW.ACT.COM.JO // 962 3 2091111

LIGHTENING THE LOAD Favourably located at the intersection of three continents and five countries, Aqaba Container Terminal can not only shoulder the weight of high volume container contracts, but it is also actively improving the experience given to all clients.

WRITTEN BY AMY BUXTON

AQABA CONTAINER TERMINAL

When you think of the sovereign Arab state of Jordan, the beauty of the region is sure to come to mind, as will its toted label as an “oasis of stability”, but there’s so much more to consider...

S

trategically placed at the crossroads of Africa, Asia and Europe, Jordan offers commercial promise for the right operations that showcase enough creativity and expertise to take advantage of

the fortuitous location, and that’s where Aqaba Container terminal (ACT) comes in: “Today, the Aqaba Container Terminal has grown from a feeder port into a mature mainliner facility. It plays a crucial role in the Jordanian economy and promotes growth and development regionally. It is the primary gateway for the Jordanian market, and a crucial transit point for cargo moving between countries in the region. It is becoming the first choice for trade between Iraq and the rest of the world.”

While it’s fantastic to see where ACT is now, to understand it, it is important to look back at how it has arrived there. Reputations based on excellence, efficiency and expertise and not made overnight, after all.

Back in 2003, the Aqaba Development Corporation (ADC) sought out a strategic partnership with global port operator APM Terminals that would allow the terminal to be significantly improved in an operational sense, and it rose to the challenge. Following signing a management contract in 2004 after a first international tender, and a concession agreement in 2006 after a second global tender, the terminal went from strength to strength and now is a commercial force to be reckoned with.

Endeavour Magazine spoke with Steven Yoogalingam, Chief Executive Officer, and Vincent Flamant, Chief Commercial Officer

48 | Endeavour Magazine

at ACT, to understand the current state of the industry, as well the

(dry and reefer), weighing verification and Verified Gross Mass

secrets to ACT’s success. Discussing the buoyancy of the container

generation.”

sector, as well as regional competitors, he noted that:

Given that ACT is operated alongside a vision to “be the

“Globally, there is a tendency to oversupply in ships and, to a

most sustainable gateway to Jordan and beyond”, the potential

lesser extent, terminal capacity. Locally, one may think that we

for upheaval quickly comes into focus. With clientele rightfully

have no real competition, as we have exclusivity and operate in a

demanding the highest standards of service, alongside tight

regulated environment. However, we constantly benchmark the

deadlines and seamless interactions with external logistics

best terminals within APMT’s strong network of 74 Terminals and

companies, it’s staggering that there are no weak links in

we compete with other ports in the region to serve some areas

the chain. Then again, there shouldn’t be any, given that the

of the neighbouring countries, such as Iraq, Syria, Palestine and

mission statement for ACT is: “To develop and upgrade a

Saudi Arabia.”

sustainable modern, transparent, competitive, reliable, and

It might seem as though ACT is enjoying a perfect combination, facing little local competition and having a demand for its services,

profitable supply chain component into Jordan, Iraq, and the Levant region.”

but resting on the laurels of a good reputation is not an option. With

This mission is the key to understanding everything that

every new contract comes a chance to exceed expectations and

ACT does. There is a real sense of responsibility at play, with the

raise the profile of the terminal, but to really understand just how

continued economic stability of the region and its inhabitants at the

critical every nuance of the operation is, an overview of day-to-day

epicentre of all strategies, not least those that guide the terminal as

activities is vital:

an employer:

“The core activity is to receive container vessels, and load

“The human resource is an asset in any successful company.

and discharge the containers between ships and the container

ACT managed to develop a strong local workforce (95% Jordanian

yard, as well as between the yard and external trucks sent by

employees) and demonstrates exemplary management practices.

importers/exporters. The container terminal also provides

ACT has actually received the coveted Social Security National

other ‘on demand’ services such as storage of the containers

Award several times in recent years. Safety is a genuine top priority

Endeavour Magazine | 49

AQABA CONTAINER TERMINAL for us, which is why we won the APMT Global Safety Award

their support and the support of all the industries and trading

in 2015.”

community of Jordan and Iraq.”

Any container terminal can be a dangerous location, but

Looking to the future, ACT is well placed to tackle anything.

given that ACT considers the provision of “the right environment

Thanks to on-going investment in its people, systems and

for the right people” a top priority, safety measures are just the

infrastructure, it appears that there is no stumbling block large

start. Awards are always gratefully received, but the continued

enough to usurp the progress and success of everybody involved.

development and education of valued staff members is a far more

Moreover, an extensive quay extension, which saw it almost double

sought-after reward.

in size, looks set to really open up new possibilities, as does another

A healthy appreciation of specialist and regional staff is just one

critical development that Vincent highlighted:

factor that helps ACT to stand out from similar operations. Vincent

“The re-opening of the Iraq border to cross-border traffic (cargo

highlighted the rest: “The ever-increasing size of ships deployed at

trucks and containers) has been a main focus for the past two years.

sea is a global challenge for many ports, but it is an opportunity for

With the re-opening of this historical gateway, clearance process

Aqaba to differentiate and develop a competitive advantage. We

times will be improved and there will be shorter transit times from

are fortunate to have access to a natural deep-sea port, supported

around the world into Iraq through ACT.”

by appropriate infrastructure and equipment investment to receive among the largest ships.”

An award-winning terminal, ACT has been surpassing the expectations and needs of clients for years. Thanks to continued

Add to this the support of the APM Terminals network, which

support from the Jordan Government, whilst also being so perfectly

offers a connection to best practices, systems and innovations,

positioned on the map, there is nothing to stop it from lightening

a national workforce and an exceedingly enviable location, and

the load of logistics for many more years to come, and Endeavour

the recipe for success is self-evident. The real icing on the cake,

Magazine, along with the global container terminal industry, will be

however, is a rather special relationship:

watching keenly.

“A key partner of ours is the Jordan Government, as represented

by ASEZA and ADC. Our success would not be possible without

A world-class business hub and leisure

destination on OPPORTUNITIES the Red Sea, acting as aGROUNDS development INVESTMENT ON SOLID ba Special driving force for Jordan that improves the quality Being a key driving force economic growth of Jordan, Aqaba Development of lifefor andthe prosperity for the community through c Zone Corporation (ADC) the central development sustainable development body for Aqaba Special Economic Zone

Authority (ASEZA) is aggressively mobilizing the Public and Private Partnership efficiently in creating a scheme that offers you a stress-free lifestyle in a premier investment and tourism model city.

Aqaba Zone offers: • A Flat 5% income tax on the net profit. • No restrictions on transportation hub; transportof&foreign investments. • Streamline labour and immigration procedures. participation vital aspect of the Master Planfrom for all customs fees, import fees and other taxes on all imports* • No • Exemption e Aqaba Special Economic Zone restrictions on foreign currencies. • No restrictions on repatriation of profits & capitals. ble achievements are materialized vate sectors. •Aqaba Development No Sales Tax. Minimal exceptions** • Exemption from annual land and buildings taxes. sfully implemented numerous • Exemption from social services tax. • Exemption from taxes distributed dividends y private sectors operators and and profits. a•state Flexible alternatives and solutions for the usage and investment of land.

P Moller who redeveloped minal and a logistics village.

• Ability to use up to 70% of foreign work force.

ommunity offers 12 specialized d 2 harbors, 6 operators including 50 | Endeavour Magazine International open sky airport.

The Aqaba Special Economic Zone

A world-class business hub and leisure

destination on the Red Sea, acting as a development driving force for Jordan that improves the quality of life and prosperity for the community through sustainable development

Being a multi-modal transportation hub; transport & logistics projects are a vital aspect of the Master Plan for the development of the Aqaba Special Economic Zone (ASEZ). Aqaba Development Corporation (ADC) successfully implemented numerous projects in partnership with internationally renowned private sector operators and developers including AP Moller who redeveloped a state of the art container terminal and a logistics village.

Today, Aqaba Ports Community offers 12 specialized terminals 30 berths and 2 harbors, 6 operators including marine services and an International open sky airport.

Furthermore, ADC established an air cargo terminal, world class logistics facilities, customs yard, truck marshaling yards, x-ray scanning platforms to enhance logistics facilitations and complement port activities.

The opening of the borders between Jordan & Iraq eased the access of cargo between both countries, while ADC is expecting an increase in cargo traffic during 2018 and forward.

www.adc.jo • Tel: +962 3 2039100 • Fax: +962 3 2039110 • P.O Box: 2680 Aqaba, 77110 Jordan • Email: Info@adc.jo

AMAZING WORLD

BY JAMES LAPPING

FIRE TORNADOES

T

here are some phenomena in this world that certainly don’t seem like they could be of earthly origins. Many

manifestations of such natural wonder are therefore often attributed to the work of gods. For example - pillars of fire. Surely the formation of a colossal column of fire couldn’t be a natural occurrence? Well, that’s what was believed in the age of the Old Testament. A tale within Exodus describes the aftermath of the Israelites within the Egyptian historical era: the Israelites were enslaved to the Pharaohs, but led by Moses, achieved freedom and managed to escape, leading to the famous paring of the Red Sea. However, according to scripture, they were not able to do this without the aid of a pillar of fire: this allowed the Israelites to escape at the dead of night, the light leading them to freedom. This pillar of fire was believed to the created by God, and was present in their march to freedom from slavery. If you were in the situation that the Israelites were in, and escape was imminent, the formation of such a wonder would truly be considered a miracle.

Once thought to be a rare sight, these

It is fair to assume that this combination

pillars of fire, better known now as “fire

extremities

serious

height, which really puts into perspective

whirls”, are a far more common occurrence

damage. Common instances of the fire

how terrifying these can be. They can also

in the natural world that previously believed.

whirl usually grow to 3 ft wide and 100ft

pack heat, reaching temperatures of 2000

Known by various names - fire tornado,

tall. However, it is believed that with the

Fahrenheit. While these pillars are spinning

fire twister, and even fire devil - fire whirls

correct circumstances, the greatest fire

at speeds of around 100 miles per hour

are whirlwinds of fire that form from the

whirls have stretched to 30 ft wide and risen

(which could easily destroy trees and small

combination of flame and wind; this seems

to over 1000 ft into the air! Some of the

buildings), the ash from the ground is being

quite apparent from their name.

most notable skyscrapers in the world (such

sucked up into the tornado, and the whirl’s

52 | Endeavour Magazine

could

cause

some

as the Empire State) only just reach that

Š Inf-Lite Teacher, www.flickr.com/photos/87328375@N06/ immense heat means that the ash can be potentially reignited, therefore increasing the ferocity of the juggernaut. They are a force to be reckoned with: the phenomenon can last up to an hour, and fire fighters are more or less helpless when it comes to ceasing the plight they cause - they cannot be extinguished like a usual fire, due to the rare weather pattern that has attached

itself to the flames, so have to be managed

tornado appeared at Curtin Springs, located

carefully until they dissipate.

in the Northern Territory of Australia: this

There are plenty of known examples

occurrence was notable as it is one of the

of fire whirls in the last 100 years. It had

best examples that has been filmed and

previously been assumed that they rarely

accounted for. You can easily find it on

form, but it has since been clarified that they

YouTube. It is certainly worth a watch - the

happen fairly regularly - it is just that they

ferocity it perfectly captured in ways that

are seldom witnessed or formally recorded.

words can simply not describe.

Thankfully, they only last for around 20

It is very apparent why fire devils own

minutes, so it is understandable that they

such a nickname, and so too is it apparent

may go on unnoticed. The most destructive

why people may have believed that they

account of a fire whirl comes from Japan

were a formation of God. It is an ordeal that

in 1923. The Great KantĹ? earthquake

I am sure we would all be relieved to NOT be

devastated the island of Honshu, and took

on the wrong side of in our lives, but I cannot

way over 100,000 lives. It is believed that

help but think that it would be a magnificent

during the chaos, fire tornados ripped

marvel to witness in real life, if given the

through the regions around Tokyo and took

chance (and a safe distance!) Since Moses

just under 40,000 lives within a 15-minute

and the Israelites were led to safety by a

period. More recently, in the 21st Century,

great pillar of fire, fire tornados have been

there have been various sightings. They

rationally explained, but they will certainly

are not a weather phenomenon that is

still maintain a mysterious reputation as one

limited to a particular climate or region:

of the lesser known and lesser witnessed

notable sightings recently include Asia,

occurrences of the natural world.

U.S.A., and the United Kingdom. One fire Endeavour Magazine | 53

MUNESHWERS LIMITED WWW.MUNESHWERS.COM // 00592 227 7417

CUT FROM THE RIGHT CLOTH It’s true what they say: mighty oaks grow from small acorns, and no company proves the point more succinctly than Muneshwers Ltd. Endeavour Magazine dug a little deeper to discover the roots of the surprising and phenomenally successful Guyana operation.

WRITTEN BY AMY BUXTON

MUNESHWERS LIMITED

Founded in 1945, the initial business model of

Muneshwers was significantly different to the largescale operation that we are impressed by today.

Starting life as a humble haberdashery, this Georgetown institution has organically grown into one of the largest, most successful and, crucially, most diverse companies in the whole of Guyana.

his is not simply a flattering portrayal; the sheer range of

T

“In all the sectors of business we operate in, hardware and

different interest areas is enough to confirm that Muneshwers

household goods, shipping and travel service, Muneshwers is one

has grown in line with the needs of the people that really

of the market leaders. Each of these industries is experiencing

matter - customers. Hardworking Guyanese locals now have access

small or negligible growth right now because the economy of the

to a comprehensive hardware store, household goods, a multi-

country is not growing at a rapid rate. Nevertheless, Muneshwers

purpose commercial port, commercial shipping services, logistics

is expanding its market share in each sector and is one of few

solutions, travel agency services and even and oil and gas base, all

companies prospering in a difficult environment.”

thanks to Muneshwers.

While most of Muneshwers’ interests are focussed within

Speaking about the initial motivation that provided the basis for

Guyana, thanks to a number of physical stores, there is a global

the founding of an empire, Robin Muneshwer, General Manager,

edge to this progressive operation as well, which comes into play

commented:

due to the port facilities on offer. Having identified an opportunity

“The company was started over 80 years ago by Somwaru

to join forces with worldwide organisations, this third-generation

Muneshwer, son of a cane-cutter, who through injury was unable

Guyanese giant of industry leapt at the chance and, in doing so,

to work on the sugar estate and thus decided to become a tailor.

contributed significantly to the socio-economic stability of Guyana.

He then decided to go into the business of buying and selling cloth

Robin explained:

as a way of supplementing his income. Thus, from such humble and

“The company is agent, stevedore and terminal operator for

inauspicious beginnings, the business was started - not to satisfy

Maersk shipping line, the number one container line in the world.

any particular customer demand, but merely as a form of livelihood,

The company is also the shore base provider for ExxonMobil

just as so many businesses have started.”

in Guyana, the number one oil & gas company in the world. It

It’s this sense of integrity and honesty that permeates every

is Muneshwers’ vision is to be the leader in all sectors with an

facet of what Muneshwers has grown into. Always motivated by

unsurpassed environment for the benefit of its customers and

consumer needs, Robin and his team are consistently seeking out

employees.”

new ways to offer the people of Guyana what they need and at the

It goes without saying that consumer satisfaction is key to

prices that they can afford, which is why the company, in all of its

the success of a business, but it’s those companies that seek to

incarnations, is a market leader:

recognise and develop exemplar staff members that will really

56 | Endeavour Magazine

DAVID PERSAUD INVESTMENTS LTD

flourish. After all, a company really is only as strong as the people that represent it, which is why Robin and his team are cognisant of elevating the colleagues that make a real difference: “Our company has approximately 300 staff members and has an excellent track record of retaining quality people. Our pay scales are above average, our working environment is very good and our management team is highly supportive of its staff. The company has a vibrant programme with respect to internal hiring and promotion.

There is a lot of upward mobility in the company and we constantly invest in our employees, sending them on courses, providing training exercises in the company, etc. We pay commission to all of our sales teams in the stores, shipping agency and travel agency as well.”

LEADING WHOLESALER AND RETAILER OF

QUALITY CONSTRUCTION MATERIALS Our Main Business is Reinforcing Steel Bars, Steel Plates, Flats , Angles, Channels, Beams, Hollow Sections, and Galvanized Steel Tubes. We are also a seller/distributor of Plywood, Cement, Mesh Products for Fencing, Ceramic Tiles, Plumbing Fixtures and Fittings

It might sound old fashioned to young business minds, but starting at the bottom and working up through a company really is the best way to guarantee dedication, expertise and lifelong job security, and Muneshwers knows this. Having been in operation for over 80 years already, this is a tried and true methodology for staff retention and reward, as is strong yet supportive leadership: “Leadership by example is the best way - showing that you can do the job yourself that you ask of others. Otherwise, by motivational skills - staff must feel that the company cares for them and has their best interest at heart. If you want your staff to be

Sub lot X Plot A, Le Ressouvenir, East Coast Demerara, Guyana

Lot 43 High Street, Georgetown, Guyana

Tel: 592-220-2073 592-220-2164 592-231-0567 Fax: 592-220-2074 dpil58@yahoo.com

MUNESHWERS LIMITED loyal and care for the company, then you, as a manager, have to

shore base presence. We are also keen to develop off-site industrial

reciprocate.”

parks, to handle the requirements of all the oil field support

When asked what he thinks sets Muneshwers apart from

services companies that require off-site yard space, warehousing,

competitors, Robin described the tenacity and confidence that

offices etc. Some of these companies are the largest oil field service

underpins every decision made at the top. He talked about an

companies in the world, such as Schlumberger, Halliburton, Baker

inherent desire to identify new investment opportunities, as well

Hughes, Weatherford, Nalco Champion, Technip, FMC etc.”

as a talent for quick thinking, which, when combined, lead to

The development and expansion plans don’t end there,

commercial diversity and adaptability in the best way possible, not

however. Robin continued: “We will also develop an off-site

to mention the chance to make a little local history:

container terminal yard to handle containers, warehousing, vehicle

“In 2014, the company bought a 30-acre waterfront facility in

depot and offices. We are presently at maximum capacity at

Greater Georgetown and developed this to be a Shore Base for

our current location, and the only factor inhibiting our ability to

Exxon. This has been one of the largest, sole business investments in

increase our market share by attracting other shipping lines is the

the history of this country and has put Guyana on the international

lack of physical space. Getting additional land would go a long way

map in the oil and gas industry. The aim is for this facility to be a

to solving this problem. Finally, we would like to expand our store

world-class shore base and the best in the region.”

at the downtown location by incorporating a location that is across

History aside, it’s the future that matters, and with such a stable

the street.”

basis for even more growth, there is no doubting that there will be

Founded, grown and still managed by a Guyanese family, for the

many more exciting developments to come out of Muneshwers.

good of the local community, Muneshwers has become a household

Speaking with Robin about future plans, he revealed that there is

name, trusted retailer and respected employer for good reason.

plenty to keep an eye out for:

Operating with integrity and diversifying organically, the future is

“We are looking to expand the footprint of the shore base that

most certainly bright for Robin and his team, not to mention the

we currently possess, by acquiring properties immediately adjacent

great swathes of consumers who enjoy the unique combination of

to us in order to increase our waterfront capabilities and overall

quality and value that only Muneshwers can offer.

58 | Endeavour Magazine

MORATELINDO WWW.MORATELINDO.CO.ID // 0062 21 3199 8600

KEEPING THE WORLD CONNECTED Communication is king, especially in today’s technology-driven society.

Modern technology seeks to make geographical location a non-entity in terms of easy interaction, and for Indonesia, Moratelindo is leading the way.

WRITTEN BY AMY BUXTON

MORATELINDO

Founded back in 2000, Moratelindo came into being with a concrete purpose and vision of becoming a prominent broadband company in Indonesia. To say that this goal has been accomplished would be an understatement, but that doesn’t mean that the ambitious beginnings have been forgotten.

S

peaking to Michael McPhail, Chief Technology Officer for Moratelindo, he noted that:

“In 2012, Moratelindo completed construction of the major international submarine backbone of Jakarta, Bangka, Bintan,

“Moratelindo was the first company to establish an

Batam, and Singapore. Earlier, a similar network was constructed

international connection to Singapore from Indonesia. As a company,

connecting Batam-Dumai-Melaka. This network is the result of

we have always challenged the status quo in the marketplace, to

collaboration between Moratel, XL Axiata and Telekom Malaysia.

ensure that quality broadband services are delivered to as many

With the increasing numbers of customer needs, the network must

Indonesians as possible. This is our core driver and the reason for

be supported by a reliable data security and to comply with this,

our existence.”

Moratelindo built 6 Nusantara Data Centres.”

Profits are of course essential, but when the driving forces

With an extensive national network in place, with fibre optic

behind the continued success of an operation are client satisfaction

cabling throughout, it stands to reason that there needs to be

and an inherent desire to keep the world connected, it’s impossible

a contingent of reliable and expert staff in place to maintain

to not feel a little in awe of the morals and values at play.

it. Countless operations pay lip service to how valuable the

There has to be a balance, though. While it would be very

professional individuals that carry out day-to-day tasks are, but

humanitarian for a telecommunications company to operate below

Moratelindo takes things a step further by including its team in

a profitable margin, that would quickly lead to a lack of committed

the company’s value statement, which seeks to: “Deliver great

shareholders, resulting in investment funds drying up. With no

customer experiences through service; Embrace and drive change;

money to remain at the cutting edge of new developments, the

Build a positive team spirit and open communication; Be innovative

fantastic services offered by Moratelindo could suffer and, by

and open-minded; Be passionate; Be humble and act with integrity.”

proxy, customers would be dissatisfied. With this in mind, Michael

It’s a rare thing to find company values that include offering

and his colleagues operate in line with a clear mission that aims to

the right environment of support and communication to staff,

“Provide excellent network quality and best value for innovative

alongside focussing on their customer experience, but that’s exactly

telecommunication infrastructure services and to be a reliable

why Moratelindo is different. Just as every kilometre of cabling is

business partner that grows together with all stakeholders.”

essential for the continued connectivity of the national network,

So how exactly has Moratelindo set itself apart as the leading telecommunications operation in Indonesia? The answer is simple; by investing time and money into the development and maintenance of a reliable national network that is as secure as it is speedy: 62 | Endeavour Magazine

so too is every member of the team a vital component, as Michael explained: “We place paramount importance on the development of our teams, which is why we run extensive training programmes and

Endeavour Magazine | 63

MORATELINDO development courses to nurture the capabilities of our staff. We

makes sense, when you think about how competitive the world of

also work in partnership with educational institutions to identify

technology is, and how much we are all starting to rely on a constant

and develop new graduates that have potential, to ensure that we

connection to the internet.

have a solid foundation of talent across the organisation.”

Given how progressive Moratelindo is, Endeavour asked

Given that Moratelindo is already providing customers with

Michael what the future could hold: “Currently, Moratelindo

tailored solutions, a secure and consistent network and a contingent

is undergoing a very heavy development phase, with multiple

of expert staff that are always on hand, it could appear that there

projects targeting different markets all running in parallel. The

is little else to offer, but that’s not how you grow an operation!

key undertaking right now is the development of the Palapa Ring

With integrated services already on offer, it’s a case of looking to

Project, where we were awarded both the West (Barat) and East

the future and pre-empting what consumers will need and want in

(Timor) packages by the government. A development of over $1

order to stay ahead of the curve.

billion USD, it is set to connect multiple islands across Indonesia and

In recent years, data storage has become a key issue for many

support the government’s 2020 broadband plan. The West package

consumers, with the cloud slipping into everyday vernaculars

was complete on schedule and is currently operational, while the

with ease. This issue offered a great opportunity to showcase

East package, which is significantly more complicated, is due for

how Moratelindo aims to always be at the forefront of new

completion this year.”

developments.

A trusted, respected and frequently relied upon operation,

Having identified the importance of reliable and secure data

Moratelindo offers solutions for everyone, from domestic

services, Moratelindo created a number of data centres, all designed

consumers through to government departments. It might be good

to offer hosting, collocation and cloud services, in addition to virtual

to talk, but it’s better to email and save treasured memories to

private servers as well. Taking into account that all of these services

the cloud, which is why Moratelindo will be a household name in

are available on top of more standard broadband offerings, you can

Indonesia for many years to come.

get a real feel for how forward-thinking Michael and his team are. It

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For more information about our products and services, visit www.nexans.com

64 | Endeavour Magazine

COEGA DEVELOPMENT CORPORATION WWW.COEGA.CO.ZA // 27 41 403 0400

A WHOLE NEW WORLD When Endeavour Magazine learned of an innovative operation that seeks to improve the socio-economic development of South Africa, there was no option but to take a closer look. We spoke with Dr Ayanda Vilakazi, Unit Head of Marketing, Brand and Communications for the Coega Development Corporation’s Business Development team, to discover exactly how it plans to do so.

WRITTEN BY AMY BUXTON

COEGA DEVELOPMENT CORPORATION The Coega Development Corporation (CDC) stand apart from

most companies, in that they offer a range of services that are all specifically geared towards the creation of a stronger, more economically stable and unified South Africa. This might sound like an ambitious game plan, but CDC has masterminded a unique approach: “CDC is a development agency enabling sustainable socioeconomic development in South Africa, through investment, infrastructure development, SMME development, mentorship and facilitating skills transfer, and has an impact of approximately R3.9 billion per annum in the Eastern Cape GDP.””

I

t is all very well aiming to be a catalyst for the championing of

service to various clients locally in the Eastern Cape and nationally

socio-economic development and growth in South Africa, but

- including the Departments of Health, Education, Roads & Public

in order to actually yield results, there has to be an element

Works, Sports Recreation Arts and Culture, Rural Development

of not only seizing but also creating sustainable opportunities,

and Land Report, and Economic Development Environmental

which is why CDC operates alongside a mission statement to

Affairs and Tourism.” Of importance, is Coega R400 million small

“provide a competitive investment location and facilitate holistic

harbour development programme in the Western Cape, where

infrastructure and value-adding commercial business solutions.”

13 small harbours are being refurbished on behalf of the National

So, how has CDC created the right framework for all of this

Department of Public Works. Some of these harbours include Hout

essential development? Through a comprehensive matrix of services

Bay, Saldanha, Gansbaai, Laaiplek, Lamberts and St. Helena Bay,

and the creation of the spectacular Coega Special Economic Zone

to name but a few, to-date have created 102 jobs and benefited

development.

11SMMEs to the tune of R3.5 million. Coega’s expertise in

The reach of CDC, not to mention their variation in professional

project management, infrastructure development and facilities

expertise, comes into focus immediately when the full scope of

management are currently being expanded to the rest of the

services on offer are examined:

African Continent, especially to Southern Africa.

“Coega Development Corporation offers a fully inclusive

The CDC started as an operator of the Coega SEZ in 1999,

range of business management services and products including

and later diversified into other businesses, including project

special economic zone operations and development, facilities and

management and infrastructure development. The special economic

project management for infrastructure projects, business solutions,

zone serves as a one-stop metropolis for all things export-related;

human capital solutions, corporate travel arrangements for local

it currently boost 43 operational investors (local & international)

and international customers, and strategic business consulting

with R7.079 billion in private sector investment; and over eighty

solutions.” To put this into context, these services can be applied to

percent (80%) of these companies have seen an increase in their

essentially any sector and industry, which in turn could significantly

productivity and profits since starting operations in the zone, with

improve the socio-economic standing of South Africa:

the benefits being felt throughout the Nelson Mandela Metro and

“Since the 2010/11 financial year, Coega has managed

the rest of the province.

schools, hospitals and road-building projects valued in excess

Our investors says these are the top reasons for investing at

of R7 billion, using its organisational expertise to drive socio-

Coega: world class infrastructure; easy access to air, sea and road

economic development in tvarious provinces in South Africa - the

network (overnight cargo flight from major airports); integrated

Eastern Cape, KwaZulu-Natal, Northern Cape, Western Cape,

logistics services; speed of delivery and flexibility for mega and

Mpumalanga, to name but a few. Coega is making great strides by

minor projects; one stop shop for investor related services;

offering its mega and complex infrastructure projects expertise as a

incentives framework; injection of scarce skills into the local

68 | Endeavour Magazine

COEGA DEVELOPMENT CORPORATION market Nelson Mandela Metro city lifestyle; and good corporate governance.

It’s worth noting that the favourable position of the zone is the result of anything but chance. It was created in a prime spot,

“The Coega Special Economic Zone (Coega SEZ), located close

adjacent to the Port of Ngqura, which is a deep-water harbour that

to the bustling Nelson Mandela Bay Metropolitan Municipality,

offers easy access to global markets. Everything has been designed

is South Africa’s foremost investment hotspot for industries with

to maximise the potential for commercial gain and countrywide

a global perspective. Developed and managed by the Coega

affluence, but none of this would be possible without the support

Development Corporation, this pioneering multi-billion Rand

of a cherry-picked team of experts. Speaking with Dr Ayanda

project aims to drive local and foreign direct investments in

Vilakazi, he highlighted just how hard CDC works to secure and

export-oriented industries - positioning South Africa as the hub

retain the right people:

for Southern African trade. The Coega SEZ, whilst offering global

“We work hard to be a good employer, offering a more

competitiveness through world-class infrastructure, tax incentives,

personable approach. This is important as we are cognisant of the

rebates and a duty-free zone, is purpose-built for manufacturing.

fact that some of our staff with scarce skills relocate to be close

This includes the beneficiation of export goods, investment and

to the operations and as a result, are further away from their

local socio-economic growth, as well as skills development and

families.” CDC provides exceptional employee conditions, nurtures

job creation.”

and develops talent throughout all levels of the organisation and

The Coega SEZ has four major projects under construction

has demonstrable leadership status in the HR environment, always

valued at R12 billion over the next few years. These include: the

striving to optimise its employment practices and to develop its

Beijing Automobile International Corporation (BAIC) (automotive

employees. Considering how many areas CDC specialises in, it

sector),

Engineering

must be exceptionally difficult to find the right calibre of support

(metals sector) and the Customs Control Area in Zone 1

staff, hence when they are hired, they are nurtured and developed

(logistics sector).

in order to secure a level of extra commitment and dedication: “We

Osho

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have a staff recognition policy in place that focuses on developing

in 40 years, at Coega will have a far reaching impact, expected to

and incentivising those people that perform above expectations.”

create 11 500 jobs over the next five years.

“Our staff contribute to the continued success of CDC and

With an incredible record of excellence, the CDC has won local

South Africa as a whole, so going beyond the call of duty is

and international prestigious awards of excellence, which include

somewhat necessary, but always recognised. Because of this, we

Vision 2030 - Infrastructure Development award.

were named as the 2017 and 2018 Top Employer in Construction,

international best practice in the SEZ operations and development

Energy, Engineering Sector, an accolade we are very proud of.”

as well as project management, the CDC has achieved the following

To ensure

CDC is also proud of having reached a significant milestone: as

ISO standards: ISO 9001; 14001; 20001; 27001; 31000; and

an employer, since the organisation was founded, it has created in

OHSAS 18001. Dr Yuanchao agrees: “I’ve been to many developing

excess of a staggering 100,000 job opportunities. Ayanda noted

countries and industrial development zones, the Coega SEZ is by

that; “It gives us great pleasure to have realised this milestone.

far the best of them all” - Dr LI Yuanchao, Vice President of the

Equally, it serves as a motivator for us to push even further towards

People’s Republic of China.

our vision to become the leading catalyst for the championing of socio-economic development,”

All told. CDC is an incredible South African organisation that is run by and for the benefit of the wider region. From offering an

This positive employment trend looks set to continue, in 2018

exemplar industrial hub through to creating regular job opportunities

the organisation has added another 17 767, bringing total number

and offering extensive project management expertise, it seems as

of jobs created since inception to 130 741. The four exciting

though there is nothing that CDC can’t do. Ayanda concluded by

projects in progress. The Osha Cement plant, BAIC manufacturing

saying: “To us, it’s not about the bricks and mortar, it’s about what

plant, MM Engineering, and a customs control warehouse are all

the investment can translate meaningfully into the lives of ordinary

currently on-going and, cumulatively, have created 2130 jobs. BAIC

citizens of the Eastern Cape.”

SA’s R11billion automotive investment, the biggest in the sector

Vice President of the People’s Republic of China - Dr LI Yuanchao (far right) congratulates the Premier of the Eastern Cape - Phumulo Masualle (Dr. Li’s left) on Coega’s Top Performance Award.

LILONGWE WATER BOARD WWW.LWB.MW // 00265 1 750 366

FOR EVERYONE, ALL THE TIME With a long dry season, short wet season and struggles with poverty, Malawi is a country that relies on its water supply. It is one of the least developed countries in the world, with even 76% of its capital’s population living in informal settlements. Under such conditions, the Lilongwe Water Board has its work cut out for it.

We took a look to see how the Board are rising to the task.

WRITTEN BY ALICE INSTONE-BREWER

LILONGWE WATER BOARD

Lilongwe is a humid, subtropical city, the capital of a country that experiences everything from baking to mild weather. Located at the centre of Malawi, the city homes an estimated population of over 1,100,000.

Near Malawi’s borders with Mozambique and Zambia, Lilongwe is an important economic and transportation hub for the country. However, life for the capital’s residence, and for the wider population of Malawi, isn’t easy.

T

he country is regards as of the least developed in the world,

Kamuzu Dam I acts as a balancing reservoir and its outflow goes

in terms of economy and country infrastructure, and this

directly into Kamuzu Dam II: the water then flows down to the

is reflected by its capital city. By rights the most affluent

abstraction point, about 20 km downstream.

around in Malawi, 76% of Lilongwe’s population live in informal

The LWB also operates two main treatment plants, TW I and

settlements, while poverty stands at 25% and unemployment at

TW II, which are situated within the Water Works Campus. The

16%. In conditions such as this, monitoring and protecting the

combined capacity of these two plants is about 125,000 cubic

safe delivery of basic essentials is crucial, and this includes the

meters per day. This capacity allows the plants to serve around

responsibility of looking after the city’s water supply.

75% of the area’s 1,100,000 population. Of this number, about

Established in 1947, Lilongwe Water Board (LWB) is a parastatal

65,000 are metered customers, whilst others are able to access

water utility organization in Malawi and reconstituted by the

the company’s 750 water Kiosks (communal water selling points)

Act of Parliament ‘Water Works Act No. 17 of 1995. The Board

within the city.

is mandated to supply potable water to the City of Lilongwe and

Lilongwe Water Board is also investing in other two

the surrounding areas. Its clients include domestic, institutional,

groundwater initiatives to up the percentage of the population

industrial as well as commercial customers.

that they can serve. These new initiatives are called the Airwing

Malawi’s capital was named after the Lilongwe River, and it is

Groundwater Project and the Mbavi Groundwater Projects. The

from this river that the LWB extracts its water. They primarily do

Airwing Groundwater Project is expected to add about 3,000mᵌ

this using two dams, which capture the water as it passes down

per day to the daily water production, benefitting 82,000 people in

from the Dzalanyama Ranges and through Lilongwe. These dams,

Area 46 (Mtandile, Airwing, Njewa, Chitipi and parts of Likuni). On

Kamuzu Dam I and II, create a total catchment area is approximately

top of this, the Mbavi Groundwater Project is expected to augment

1,870 square km. Kamuzu Dam I was constructed in 1966 and has

water production capacity with additional 3,369.6mᵌ per day,

a storage capacity of 4.5 million cubic meters; Kamuzu Dam II was

serving people in Mbavi, Airwing, Chitedze and surrounding areas.

constructed in 1989 with an initial storage capacity of 9.2 million

LWB state their company vision to be: “To be a leading customer

cubic meters. The Dam was rehabilitated and raised in 1999, thus

focused, financially viable water utility in Southern Africa,” and to

increasing the storage capacity to 19.8 million cubic meters. Now,

“provide adequate water supply services in a sustainable, efficient

74 | Endeavour Magazine

LILONGWE WATER BOARD and customer responsive manner.” Ultimately, though, their motto

their dedication to sustainable operations, saying: “Climate change

sums up exactly why achieving this vision is so important: “Potable

is real and has a lasting effect on water supplies. It is therefore

water all the time, for all.”

imperative for water utilities to develop climate change strategies

Water is not a resource that we can do without; as providers

to adapt to the changing environment and avoid disastrous effects

of the area’s water, LWB are bastions for the people, and the

to consumers. Avoiding water crises requires long-term planning

Board faces the challenges of this seriously. Their 482 members

and coordinated response.”

of staff are tasked with upholding a lengthy list of values set out by the company, including integrity, fairness, innovation, discipline,

In response to this, the board is “in the process of developing

teamwork and responsibility, to name but a few. By upholding

a Climate Adaptation Strategy which will align the organization to

these values and delivering to a high standard, the board’s

the emerging issues of climate change as related to water supply.”

operations and services are able to help contribute to the wider

They are also funding the planting of trees along the Lilongwe

national development. They do this by linking the board’s corporate

River to save the water source from erosion that has been caused

plan to such framework policy tools as the Malawi Development

by deforestation, thus addressing sustainability on a local as well

and Growth Strategy, nationally, and the Millennium Development

as a global level. All told, the LWB is aware of its responsibilities,

Goals, globally. This involvement in a bigger industrial picture not

and it manages them all well: in unstable times and in an unstable

only helps them to provide water to those who rely on them, but

infrastructure, at least the capital knows that its water supply is in

in the long terms, allows them to play their part in helping Malawi

steady hands.

develop on a larger scale.

On top of this, the LWB is also looking to its global responsibility by addressing its part in working towards a more sustainable future for our planet. A recent press release from the company declared

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76 | Endeavour Magazine

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Endeavour Magazine | 77

LANDING JEJU DEVELOPMENT CO. LTD WWW.JEJUSHINHWAVILLAS.CO.KR // 0082 64 908 3881

HIDDEN ADVENTURES Jeju Island is a truly unique haven of natural beauty. A basin of greenery surrounded by blue water, this strange South Korean get-away is a popular destination for holiday makers, and an iconic place to for Landing Jeju Development Co., Ltd to set up their world class resort. We spoke with Bernard How, SVP of IT for the company, to learn more about these remarkable locations.

WRITTEN BY ALICE INSTONE-BREWER

LANDING JEJU DEVELOPMENT CO. LTD

Located off the coast of the Korean Peninsula, the South

Korean World Heritage Site of Jeju Island is a striking sight. The volcanic island is both the largest island and smallest province in South Korea, and its volcanic past is responsible for its unusual, bowl-like appearance.

Thanks to its beauty and odd formation, it is a popular tourist destination, with much of its economy relying on the activity this creates at its civil/naval base.

W

ith rock walls rising up into a concave structure, the island holds a sloping world of green, including a dormant volcano, volcanic lakes, and the resultant lush environment

from the quality of the island’s soil. This dormant volcano, Hallasan, lies at the centre of the island’s Mt. Halla National Park. The

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lushness and variety of the wildlife cradled here cannot be overemphasised. A record 1,565 vascular plant species have been recorded in the area, the highest number of plants in any mountain.

Animal life is similarly thriving, with 17 types of mammals, eight species of amphibians, eight species of reptiles, and an impressive

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198 species of birds populating its rich canopies. Included within this menagerie are several endangered species, such as the Siberian roe deer, the adorable but vicious leopard cat, and nearby schools

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of bottlenose dolphins and finless porpoise. Given all of this beauty, it is no surprise that the odd island attracts visitors, and of course,

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Landing Jeju Development Co. Ltd have the claim to fame of having built the very first integrated resort in Jeju Island: Jeju Shinhwa World, a glittering array of premium leisure and entertainment facilities that were designed to cater to local and overseas visitors of all ages. Built in the south-west of the island, this resort spans across approximately 2.5 million square meters of land, and represents a total investment of exceeding 2 trillion Korean Won to develop. This vast undertaking produced a holiday

www.jcmglobal.com 80 | Endeavour Magazine

destination that boasts everything a visitor could possible want,

Shinhwa Theme Park, and Lionsgate Movie World. Shinhwa Theme

including – remarkably – both a theme park and waterpark. These

Park is no small development: this park brags a full 20 rides and

offerings are managed by six departments within the company:

three different themed zones, each based on the world’s various

Shinhwa Hotels, Shinhwa Theme Park, Shinhwa Waterpark,

myths and legends that the park brings to life not only through

Shinhwa Shoppes, Shinhwa Entertainment and Shinhwa Villas.

its rides, but an immersive environment, cultural exhibits and live

Shinhwa Hotels and Shinhwa Villas, between them, total over

performances.

2,000 rooms for visitors, complete with conference rooms and the ability to host conventions and exhibitions. Four resorts work

These three areas are Rotary Park, created in the style of the late 19th century,

together to accommodate the visitors to Jeju Shinhwa World:

Larva’s Adventure Village, a children’s area where cartoon

Landing Resort, Shinhwa Resort, Marriott Resort, and Four Seasons

characters will present various myths and folktales all over the

Resort. To get an idea of the quality on offer, Bernard told us about

world in an “easy and fun manner”, and Oscar’s New World, a

the Marriott Resort – the first Marriott in Jeju. The 627 guestrooms

“mysterious ancient city built in a jungle that features dappled

at the Jeju Shinhwa World Marriott Resort include 344 Deluxe,

trees and stone structures.” This part of the park makes the most

129 Premier, 10 Deluxe Suites and 2 Presidential Suites. Available

of the island’s location and natural beauty, its description inviting

within the hotel itself, without even having to venture to the wider

guests to “climb through the forest canopy and into the mysterious,

resort areas, are state-of-the-art facilities and services including an

hidden rooms in the temple, or join in the battle to restore utopia.”

all-day dining restaurant, a Great Room Bar and Pool Bar.

Calling all Lara Crofts and Indiana Jones!

The entertainment facilities, though, are the real cause for

Speaking of movies, Lionsgate Movie World at Jeju Shinhwa

excitement. The resort offers a world-class retail and food and

World is – or more accurately, will be - Lionsgate’s first-ever

beverage (F&B) complex, gyms and spas, and not one, not two,

outdoor movie-themed theme park. Still under development, this

but three entertainment parks! These are the Shinhwa Waterpark,

third entertainment park at the resort will combine state-of the-art

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Web: www.jv-tech.com Endeavour Magazine | 81

LANDING JEJU DEVELOPMENT CO. LTD rides, attractions, shows, themed dining and retail experiences to

Philippines and soon, Japan. However, Jeju Island is a unique

immerse guests within some of the studio’s most popular films ever

product by itself, attracting 15-17 million tourists each year.”

produced, including rides inspired by Hunger Games, Cabin in the Woods and Twilight.

He isn’t wrong. When jet-setting off to a luxurious casino getaway, what destination could feel more exclusive than this stunning,

One of the biggest attractions in the resort, however, is the

hidden paradise? This isn’t to say that these competing countries

casino. Shinhwa Entertainment receives guests from all over

aren’t also beautiful, but it’s hard to come close to the tucked away

the world, including casual players to seasoned high rollers.

waterfalls and vibrant, secret-seeming world of this volcanic island.

Complemented by unparalleled customer privileges and opened 24

It is this, combined with a strong IR offering, that secures Landing

hours a day, seven days a week, the high quality of the casino gives

Jeju’s foothold: “It is a truly tourist destination: sunny beaches in

Jeju Shinhwa World a cutting edge in its appeal.

the summer, the volcanic island and lava tubes, a variety of museum

We spoke with Bernard How, an SVP with the company,

and attractions, and of course, duty free shopping of world class

to ask about the state of the International Relationships

Korean cosmetics products. All these factors differentiate Jeju

(IR)

Island from other integrated resorts in the region.”

Industry in

South

Korea,

and

Landing Jeju’s

place

within it:

Keeping a resort of this scale and quality running requires

“The IR industry in South Korea is a relatively young industry.

a team of highly trained staff. As a small island, sourcing these

However, it is a growing industry not only locally but globally. As

staff can provide a challenge, but Landing Jeju’s approach is

you may hear from the news, many countries in Asia are exploring

twofold – firstly, they run outreach programmes to bring young

and reviewing their local laws to allow investors to build integrated

people into the industry. Together with the Jeju government, the

resorts with gaming components, to cultivate the tourism industry.

company sponsors local Jeju graduates to be trained overseas for

As such, we definitely face competitions from Singapore, Macau,

the hospitality sector: “Actively, our HR has conducted leadership

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It manages Playing Card (as well as non-card items) operation from order receipt to destruction as well as providing accurate and real-time inventory figures at various locations such as warehouse, card room, and pit areas.

82 | Endeavour Magazine

programs, soft skills training programs for customer services, and foreign language programs such as Mandarin as part of our staff improvement program.” Secondly, the company invests time and effort into their team so that they keep hold of the talented employees they have: “I always believe promotion within. The IT leadership, for example, have been directed to identify their potential successors and develop these talents so that they grow their career with us.”

With solid approaches to attracting both staff and guests, and a secure position in one of the most enviable tourism destinations on the planet, it is no wonder that Landing Jeju are doing well. We’ll be keeping an eye on their future expansions – hopefully from beside one of their pools!

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Computer Telephony Endeavour Magazine | 83

QATALUM WWW.QATALUM.COM // 00974 4403 1111

SUPPORTING A VISION Qatalum are a young company on the aluminum scene, but that hasn’t stopped them quickly making an impressive name for themselves. Celebrated both in Qatar and internationally, the joint venture is well known for its contributions to its industry – a reputation that they plan to maintain as they push forwards with their vision and that of Qatar’s leadership.

WRITTEN BY ALICE INSTONE-BREWER

QATALUM

Qatalum are a young company on the aluminum scene, but

that hasn’t stopped them quickly making an impressive name for themselves. Celebrated both in Qatar and internationally, the joint venture is well known for its contributions to its industry – a reputation that they plan to maintain as they push forwards with their vision and that of Qatar’s leadership.

W

hen it comes to reuse, it can’t be faulted; the material

material is also used for vehicles such as hovercrafts and other

loses none of its properties when it is recycled, meaning it

chassis and bodies that require as light a weight as possible.

could theoretically keep being recycled to infinity without

Unsurprisingly, the automotive industry is the main market

ever decreasing in quality. If this amazing fact wasn’t enough, the

for Qatar Aluminium Limited, closely followed by the world of

creation of recycled aluminium only takes 5% of the energy it takes

construction. Qatar Aluminium Limited (Qatalum) is a joint venture

to make the metal anew. That’s 95% less energy, with 0% depletion

between two industry giants - Hydro Aluminium and Qatar

of the material. Those figures are ridiculous, and neatly dispel any

Petroleum (QP). Formed in 2007, they officially began operations

concerns that the energy spent in recycling outweighs the final

in 2009, and its smelter hit full-capacity production rates two years

result.

later, in 2011. The company are dedicated to sustainability and

Thankfully, 75% of the aluminium currently in use was recycled

clean production; in their own words, “We are keenly aware of the

– but why do we have the other 25%? Whilst some of this statistic

importance and value of our planet and its environment, and we

is the result of aluminium being wasted and sent to land-fills, it also

refuse to compromise on its health and long-term sustainability.

represents the ever-growing demand for the material continually

To this end the Qatalum Production System has core principles

outstripping what is currently in circulation. Not only does our

that help us to better protect our environment. Our operations

expanding consumer appetite constantly call for an increase in

emphasize efficiency, which allows us to reduce our energy

products, but this wonder-metal is also, it’s encouraging to see,

consumption and GHG emissions per unit of production.”

slipping in to the manufacturing process and replacing less cost-

Qatalum were fast in claiming their strong position on the

effective materials. For example, in a vehicle, one kilogram of

aluminium scene - when two giants come together to create

aluminium can supplement two kilograms of heavier materials like

something new, it’s no surprise that baby’s first steps are ground-

steel or iron. This allows for the creation of lighter cars that use less

shaking. The company leads has a strong lead in its industry both

fuel and produce an average of 20 kg less emissions. The lighter

in Qatar and the GCC, able to produce over 630,000 tons of high-

86 | Endeavour Magazine

QATALUM quality aluminium a year. Despite its output and size, the company

keep the plant as efficient as possible, it was designed with low NOx

also claims theirs is one of the most environmentally friendly

burner technology and selective catalytic reduction. The reliability

aluminium smelters in the world.

of this power plant is essential for Qatalum to operate; a power

Qatalum maintain their ambitiously attained status by

cut of more than a few hours could severely damage all aluminium

encouraging what they call “a culture of continuous improvement”

currently in production, meaning such incidents aren’t an option.

within the company. This is on a corporate and personal level, ranging

For this reason, the plant includes spare capacity, with the option

from R&D, staff training and even personal goals. For example, the

to feed to or take from the national grid if ever necessary.

company launched a five-year improvement program designed

The famous casthouse’s reputation for quality precedes it. It has

specifically to make them one of the 10 most efficient smelters in

been designed around the principle of high efficiently at a low cost,

the world. This all-encompassing goal meant improvements both

so much so that it regularly outdoes its own calculated capacity,

in savings and competence; the result is a strong lead within Gulf

producing mostly extrusion ingots and foundry alloys, although it

aluminium, both in terms of operational excellence and the high

is also able to produce standard primary ingots. Meanwhile, the

quality of the aluminium they produce.

company’s integrated carbon plant produces over 1,200 anodes

So what sort of operation are we talking about? Qatalum’s

per day – that’s around one anode per minute. Anodes are made

physical footprint is approximately 2.7 km² - that’s around 260

from petroleum coke, recycled butts and pitch. All in all, the plant

football fields. Included in this vas complex are a carbon plant,

will produce approximately 320,000 tons of anodes per year.

port and storage facilities, and ever a dedicated power plant.

The site also holds Qatalum’s Zero Energy and Emission Building

These dedicated, on-site facilities reduce the need for unnecessary

(ZEEB) lab, which is dedicated to researching and testing aluminium

transport of the aluminium and avoid putting strain on exterior sites

used in curtain-wall solutions in a study to create energy, emission

to keep up with Qatalum’s capacity. The powerplant can generate

and carbon neutral buildings in the Middle East. This lab was built

some 1,350 MW, exceeding the smelter’s usage of 1,050 MW. To

by Norwegian company Hydro, one of Qatalum’s key partners

88 | Endeavour Magazine

alongside Qatar Petroleum. As Qatalum describes the partnerships, “Qatar Petroleum provides a unique combination of long-term competitive energy resources and industrial infrastructure, whilst Hydro is a global integrated aluminium industry leader with close to a century of experience of aluminium production.”

This lab, along with Qatalum’s continued efforts to maximise their efficiency, are all parts of their mission to support sustainable industry, as a part of their involvement in Qatar’s National Vision 2030 – a vision launched by Sheikh Hamad bin Khalifa Al Thani in order to guide economic, social, human and environmental development of the country. The vision is intended as a beacon to light the way forwards for all the peoples of Qatar, and Qatalum value its importance in guiding a way to the future; “The National Vision 2030 continues to be a major part of our long-term strategic plans. We recognise that industrial diversification will be a key element of Qatar’s continued economic development, alongside environmental protection measures and social policies that will provide the platform for a sustainable tomorrow.”

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Endeavour Magazine | 89

AUTOMOTIVES VOLVO XC40 2018 - EUROPEAN CAR OF THE YEAR

V

olvo’s new XC40 small SUV has been named the 2018 European Car of the Year ahead of the Geneva Motor

Show in Switzerland. This win is the first acknowledgement Volvo has received from this award, suggesting this is an exceptional mode from the company!

The XC40 win also means that the complete line-up of new global Volvo SUVs have each been named Car of the Year in either Europe or North America. Both the large XC90 and mid-size XC60 were awarded the North American Truck/Utility of the Year title in the past two years. What’s more , early orders for the model were in excess of 20,000 cars across Europe and the US! Clearly, it’s a popular make, and they’re expecting similar success from their roll-out in China.

So what has gotten everyone so excited?

In short, the XC40 sets a new standard in its segment in terms of design, connectivity and safety technology. It is the first model on Volvo Cars’ new compact modular vehicle architecture (CMA), which will underpin all upcoming cars in the 40 series, including fully electrified vehicles.

90 | Endeavour Magazine

The XC40 is also the first Volvo to come with a car-sharing feature, enabled

a monthly flat-fee subscription rather than ownership.

via Volvo’s digital key technology and its

Safety and driver-assistance features

connected services platform, Volvo On Call.

on the XC40 include Volvo Cars’ Pilot

(Not available in the UK) This technology

Assist system, City Safety, Run-off Road

means that XC40 owners can simply share

Protection and Mitigation, Cross Traffic Alert

their car with family and friends without

with brake support, and the 360° camera

having to hand over a physical key. Yet

that helps drivers manoeuvre their car into

another first is the XC40’s introduction

tight parking spaces. The XC40 also offers

of Volvo Cars’ new subscription service,

ingenious interior design and storage ideas,

Care by Volvo, which offers car access via

with more functional storage space in the

doors and under the seats, a special space

“We have a clear strategy for growth

for the first time. The XC40 will be a strong

for phones (including inductive charging), a

and we are committed to leading in

contributor to further growth, taking us into

foldout hook for small bags, plus a removable

automotive safety, connectivity services and

a new and fast-growing small SUV segment.”

waste bin in the tunnel console.

electrification,” said Håkan Samuelsson. “The

With such high praise, enthusiatic

In 2017, the company announced

XC40 reflects that commitment, and looking

reception and so many initiatives in play the

its commitment to electrify all Volvo

at the response from our customers and

XC40 not only seems like a great toy to get

Cars launched from 2019. In line with

from the Car of the Year jury here today, we

your hands on, but also suggests an exciting

this leadership position in electrification,

are on the right track.”

future both in this line and other offerings

a hybridised as well as a pure electric

“Winning this award with our new

powertrain option for the XC40 will be

XC40 is perfect timing. Volvo now has

added later.

three globally available SUVs in its range

from Volvo in the future.

Endeavour Magazine | 91

KUKU FOODS WWW.KFEAH.COM // 00254 20 5144200

A FINGER-LICKIN’ FRANCHISE Colonel Sanders’ smiling face is known the world over, but who are the teams behind the American icon? We spoke with Kuku Foods East Africa Holdings Ltd, the Kenyan-based East Africa franchise-holder for Kentucky Fried Chicken (KFC).

WRITTEN BY ALICE INSTONE-BREWER

KUKU FOODS

KFC is an American fast food chain well-known for its

fried chicken. A subsidiary of Yum! Brands, KFC is second only to McDonalds in terms in sales, with over 20,500 locations in over 125 countries, the brand in prolific. Less of a household name as the franchiseholders who run the Kentucky-based chain’s locations outside of the USA. One such company is Kuku Foods East Africa Holdings Ltd.

K

FC was founded by Colonel Harland Sanders in Kentucky

company was officially founded and opened its first outlet, in the

during the Great Depression – a courageous and some would

Junction Mall in Nairobi, Kenya, was announced in 2013, although

say foolhardy time to launch a business. However, a hardy

its intentions had been announced two years before. Today, it has

businessman by nature (the honorific ‘Colonel’ was a title of honour

become one of the region’s most successful fast food providers –

in Kentucky, not a military title), Sanders wasn’t one to shy away

something that must partly be credited to KFC’s popularity, but

from the challenge. He was also a visionary: seeing the potential of

must also be credited to the efforts and standards of the company

restaurant franchising early, the first franchised branch of his brand

itself.

opened in Utah in 1952. However, as the company’s expansion

Representing KFC in Kenya, Uganda, Tanzania, the holding

snowballed, the fast-paced, global approach became too much for

has had flourishing success in all three countries since inception.

the colonel – a more hands on, traditional businessman at heart, he

It expanded beyond Kenya after its first successful year, taking

sold the company to a group of investors in 1964. Even so, his all-

the time to plan and to conduct careful market research, much as

American face and name remain intrinsic to the brand to this day.

it did in the two years between announcement and launch of its

At the time of KFC’s launch, the hamburger had dominated the

first outlet. This preparation includes carefully mapping out their

American fast-food market, but the company’s popularity made

consumer profile in the area, evaluating their supply chain, and

chicken into a contender. It was also one of the first American

looking into the particular operational challenges of that area to

chains to expand globally – possibly explaining why this pace of

make sure that they are sufficiently equipped to take them on. All of

growth eventually became too much for Sanders. By this point, in

this is evaluated with a five-year view. Growth is slow, but steady,

the mid 1960s, the chain had locations in Canada, Mexico, the UK

and accelerates a little every year; today, the company presents

and Jamaica. In 1987, it became the first even Western restaurant

over 30 restaurants in Kenya alone.

chain to open in China.

Their success in their five years of business has been noted.

So where does Kuku Foods factor in to this history? The East

In 2016, KFC’s Regional Leadership meeting awarded Kuku the

African wing of the chicken chain is only a recent addition; the

Franchise of the Year award, in acknowledgement not only of

94 | Endeavour Magazine

KUKU FOODS the franchise’s growth and success in general, but in particular,

want to achieve local success; representing a well-known chain

to recognise a push of efforts that took place in 2015. With its

brand means re-creating the menu, feel and expectations of that

presence in all three countries established and grounded, Kuku

chain, but it also means understanding your local audience and

had turned its attention towards streamlining its strategies, raising

catering the chain to that culture. This includes adding local dishes

its customer service performance and pouring energy into new

to the menu, and also making sure that they can provide KFC’s

restaurant builds and pulling in staff. Its feet were firmly planted,

iconic flavours and staple meals with locally-sourced ingredients.

and it was ready to flex – and did so well enough to capture the

They must also constantly monitor trends, both to assess where

global brand’s attention. The criteria for the award evaluated the

their newest locations should be established, and to keep up with

following: the spirit of the partnership. ability to deliver a winning

varying needs and demands in the locations they run.

customer experience, excellent operational standards, openness to

One of the biggest trends that Kuku have adapted to is the

innovation and adding of sales layers, building new KFC restaurants,

growing need for convenience, which has inspired the holding

and the quality of existing restaurants. To top all of these is certainly

to launch a regional delivery service for what is traditionally only

an achievement, especially after only a couple of years in business!

a take-away or eat-in restaurant. This follows a pattern that is

On top of this, Kuku was also nominated for Developer of the Year

happening the world-over, both with take-away chains and even

and People Grower of the Year.

fully eat-in restaurants, thanks to companies such as Deliveroo

To Kuku, an essential ingredient in this success is down to their

and Postmates. The popularity for this service was soon booming,

people. Carefully selecting their staff and training them to meet

with Kenya’s outlets a lone quickly seeing over 20,000 deliveries

the chain’s, and their own, mark, producing staff with a passion

a month. This success then freed up money from the Board to

for innovation and entrepreneurial thinking, as well as customer

invest in this service for Kuku’s Uganda and Tanzania outlets. The

service. This creative thinking is essential for a franchise if they

service not only requires the obvious costs of delivery personnel

96 | Endeavour Magazine

and vehicles, but also ordering and tracking technology to ensure a smooth and professional process from start to finish.

Such large-scale investments occur alongside the rolling costs of keeping their franchise up to date. Every five years, Kuku has committed to fully upgrade every restaurant that they oversee, to make sure that the kitchens, systems and look of the outlets never fall below par.

The success of a multinational giant doesn’t just lie at the head; a chain relies on every link, and Kuku are passionate about safeguarding the KFC identity whilst delivering this in an East African way. Just as Colonel Sanders’ restaurant has spread the world over, we anticipate that it will continue to spread across Africa at a similar rate – especially with his ongoing legacy in such safe hands.

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KENYA I TANZANIA I UGANDA I RWANDA Endeavour Magazine | 97

AL AHLIA WWW.AHLIAINTEG.NET // 00 965 2467 0152

A SPARK OF RECOGNITION A heavy hitter in the Kuwait world of Electro-Mechanical Services, Al-Ahlia Integrated General Trading & Contracting enjoys an enviable reputation thanks to recognition from respected partners and clients. Endeavour Magazine asked Shawkat Ghamrawi, President of the organisation, to explain the company’s continued success and to any exciting upcoming projects.

WRITTEN BY AMY BUXTON

AL AHLIA

The portfolio of services offered by Al-Ahlia Integrated

General Trading & Contracting (AAIGTC) is as diverse as the services themselves are complex, and needing a high level of expertise, as Shawkat Ghamrawi explained:

“A

l-Ahlia Integrated General Trading & Contracting Co.

operations could be managed, but by retaining a tight grip on

(Kuwait) is over 40 years old, conducting contracting

location, all the knowledge and professional expertise that has

business in the Electro-Mechanical (H.V.A.C., plumbing &

helped AAIGTC to reach the levels of success it currently enjoys,

fire fighting, electrical and controls) field for major projects (hospitals,

can be put to great use to improve infrastructure in Kuwait, for

commercial centres & buildings, power stations, pumping stations,

the good of the population. That’s not to say that the contracting

water desalination plants, residential & industrial). Our main clients

sector is not competitive, however, AAIGTC has more than risen to

are the Government of Kuwait and private entrepreneurs, for

the challenge of a busy industry:

whom we normally implement specifications and drawings, and sometimes conduct design reviews plus value engineering.”

“Our field of operation, or industry – if you will, is purely contracting and having a certain connection to trading,

To break this down a little further, there are four divisions within

offering related products to our field, as well as conducting

the company, each of which has a specific focus and specialty. The

servicing and maintenance. Our business was buoyant from

Contracting arm looks after the execution of both small and large-

1977 until 1990, with minor annual growth through to2011.

scale engineering projects, while the Commercial section offers

Sudden growth commenced in 2012 and has continued to

specialised sales within a number of areas including, but not limited

now, with an annual growth of between 60-80%; that

to, refrigeration, hydraulics, plumbing and fire fighting equipment.

translates to a jump in revenue of US$6.5 million to over

There are more specialist areas to be added shortly, so this is a

US$45 million in 2017.”

growing division.

That’s a phenomenal jump by anyone’s standards and begs

Offering a more independent service is the B.A.S arm of

the question, what has lead to such growth? Shawkat credits five

AAIGTC, which is focused purely on Building Automation Systems.

pillars of operation that really makes AAIGTC stand out from its

With sales, design and engineering, through to maintenance all

competitors: honesty, commitment, technology, trust and delivery.

carried out by this one division, the relevant expertise needed here

By striving to maintain transparent working practices, exemplar

is evident. Finally, the Maintenance division takes responsibility for

expertise and by using cutting edge technology, the company

any and all electromechanical services and equipment.

really has become a force to be reckoned with, but Shawkat

With such a diverse range of services to oversee, it makes

acknowledges that these endeavours would all be fruitless without

perfect sense that AAIGTC has retained a localised field of

a staffing body to uphold the values that underpin AAIGTC.

operation, servicing Kuwait only. There’s no doubt that international

“True, reliable and sincere staff are key assets in our company,

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AL AHLIA especially when they are appreciated, rewarded, respected

Sept./Oct. 2018) at an estimated cost of about US$ 8.5 million. In

and trained.”

addition, we have signed several agency agreements for different

Seeing team members as vital assets is a healthy and progressive

associated products of UK, European, U.S.A. and China origin.”

approach and naturally leads to the same respect being extended

On the surface, it could appear as though there is no project

to supply chain partners. By never losing sight of the fact that every

that AAIGTC won’t take on, but there is a steady hand guiding the

person and company, at every stage of the process, has a critical

direction of the organisation, courtesy of Shawkat. He recognises

part to play in the success of any contract or project, a culture of

that the rate of growth up to now has been exceptional and has

mutual appreciation can be encouraged, which allows for easier

no qualms in slowing things down a little in the future, to maintain

growth, development and even, where appropriate, diversity.

quality and delivery expectations;

AAIGTC is proof incarnate of this, judging by those impressive numbers seen earlier.

Year on year growth is one thing, but to get a better sense of the levels of success being enjoyed by the team at AAIGTC, we asked Shawkat to divulge a few recent accomplishments that he is particularly proud of: “Signing a contract for M.E.P. works for the Maternity Hospital,

“Our company’s goals and objectives are to maintain the principle of expansion and growth at tolerable and wise pace and acceleration. Perhaps, we may impose a halt on our present jump of growth and to try to limit it to an average of 10-15% annually.”

This is not to say that everything is going to grind to an abrupt halt though, as every company in the world needs to keep moving with the times in order to remain current and relevant:

as sub-contractors, at a value of about US$ 170 millions, for

“On the contracting front, we may add a couple of sub-

execution within 42 months. We also recently signed a contract

contractor works for M.E.P. Services. Naturally, we will not be

(as a sub-contractor) for electrical works for the New Air Terminal

closing our doors for additional contracts, but we will be more

(T II) at Kuwait International Airport and are constructing our

selective for volume, commitment, parties, receivables, benefits,

new 3000m2 floor area headquarters (for planned occupancy in

etc. We recommend and implement planning ahead for periods of

102 | Endeavour Magazine

three to five years, and normally, based on governmental planning, our expertise forecast, and, perhaps, the practices and movements of the international arena and market moves.”

Concluding the interview, we asked Shawkat if there were any other accomplishments that he’d like to draw attention to: “The exciting news at our end was actually the acquisition of Al-Ahlia interest (Shares) by Fouad Alghanim & Sons Group of Companies (F.A.S.), by which 75% of the total shares are shifted to F.A.S. This acquisition, in 2012, has created drastic up-lift jump in the complete status of Al-Ahlia in moving its status from a third-grade set-up to super first grade level in the M.E.P. field; we are keen to maintain it and try to improve on it.” Already acknowledged as a bright spark in the industry, we have no concerns about AAIGTC fulfilling this brief and more!

Endeavour Magazine | 103

AMAZING WORLD DARVAZA GAS CRATER: THE “DOOR TO HELL

BY ALICE INSTONE-BREWER

It is in the middle of Turkmenistan,

night, with endless black stretching out in

mythos, the remarkable fact is that this giant

alone in the centre of the Karakum Desert,

every direction, only to come across this

fire has been burning non-stop since then –

an endless fire rages. At the bottom of a

rumbling beast: it would be easy to imagine

that’s almost 50 years! What’s more, there’s

70-meter-wide (230 ft) crater, surrounded

you had stumbled upon Hades, or that some

no clear sign of when the fire will go out, or

by the stark expanse of barren rock and

terrible fiend had recently broke through

if it ever will.

sand, flames burn in a ceaseless and hellish-

from another realm.

The area around the Darvaza crater, as

seeming natural wonder. The anomaly is truly

The Darvaza Gas Crater, as it’s officially

its official name suggests, is rich in natural

satanic is appearance, unsurprisingly earning

called, has an origin story dating all the way

gas. Whilst conducting exploration drilling

this fiery pit the nickname the “Door to Hell”.

back to 1971. Whilst this is a modern date

in 1971, Soviet geologists tapped into a

Imagine wandering through the Karakum at

for something that carries such a sense of

cavern filled with this gas: however, the

104 | Endeavour Magazine

its explanation is known, one can’t help but marvel at such a supernatural-seeming event. Even on a scientific level, the sight is awe-inspiring – a reminder that the Earth still has surprises to throw at us.

The crater’s official name is a nod to the village that lies near it. Darvaza, or Derweze, homes about 350 inhabitants in a small settlement nestled right in the middle of the Karakum Desert. These residents are mostly Turkmen of the Teke tribe, and are one of the few groups preserving the tribe’s seminomadic lifestyle. The village’s true name, Derweze, derives from the Persian for The Gate – another nod to the area’s infamous attraction.

However, the Door to Hell has had a tragic negative impact on this nomadic village. In 2004, partly in response to the growing tourist attention that the burning pit gathers, the President of Turkmenistan ordered that the village be disbanded, because “it was an unpleasant sight for tourists.” Whilst still attempting to live in the floor beneath their rig collapsed, swallowing

days kept going. They turned into weeks,

area, life for this village has been complicated

it as the area fell in on itself. The 70ft crater

into months, and now, 47 years later, they

by the attention the crater has received.

now posed a threat, as the geologists knew

burn on in defiance.

Yet, for Turkmenistan as a country, the

there was a high chance of poisonous gas

Unsurprisingly, as news spread, the

attention from overseas has been profitable

discharge being released into the desert.

tourists came. A good 30 ft deep, the crater

– even if the crater has made it unsafe to drill

Their fast solution was to set fire to it –

glows in a way that seems almost molten,

for oil and gas in this resource-rich desert.

seems risky, right? – hoping that any excess

an aggressive image in the middle of the

It’s perhaps to be expected that something

would quickly burn away. The pit ignited,

most void and barren of landscapes. If you

this devilish would be a duel blessing and a

and the scientists expected the flames to

were to picture a pit to hell, this is exactly

curse. Who knows if it will ever burn out, but

die down after a couple of days – but the

what you would imagine, and even though

until it does, it has to be seen to be believed.

Endeavour Magazine | 105

NATIONAL PETROLEUM MARKETING COMPANY WWW.NP.CO.TT // 001 868 625 1364

FUEL FOR THOUGHT Determined to continually improve the petroleum industry, the Trinidad and Tobago National Petroleum Marketing Company is proud to be the most diverse industry set-up in the Caribbean, and is instigating standards that competitors continually struggle to meet.

WRITTEN BY AMY BUXTON

NATIONAL PETROLEUM MARKETING COMPANY

Incorporated back in 1972, the Trinidad and Tobago

National Petroleum Marketing Company (NP) was formed by the Government of Trinidad and Tobago, which is also the sole owner. Created using assets bought from what was BP Caribbean Ltd, the incorporation was the beginning of a programme of serious investment and development, and after buying 50% of the inland assets of ESSO and enveloping them into NP in 1973, growth really started to happen.

“I

n 1976, NP became the sole distributor of petroleum fuels

in the knowledge that no standards were being negated in the

in T&T, having acquired the marketing assets of Trinidad

pursuit of commercial success. This leads us neatly onto exactly

and Tobago Oil Company (formerly Shell Trinidad Ltd) and

what NP offers consumers, on a day-to-day basis. Before we look

the following year the local marketing assets of Texaco Trinidad

at the array of products on offer from NP, we need to reiterate

Ltd.”

the fact that it is the most diversified petroleum company within

Can anyone say monopoly? If this was simply a commercial

the English-speaking Caribbean, as it is such a key USP. After all,

operation seeking to swallow up all the interests in the Caribbean,

any company with enough investment could look to sell petroleum

you’d be forgiven for calling out uncompetitive practices, but

fuels, but it takes a deeper level of industry expertise to expand

knowing that the Government owns NP means something

into other arenas:

else altogether. Having a directive to always do more for the

“NP markets petroleum fuels, lubricating oils and greases,

consumers, NP cites that “by land, sea and air, our passion is to get

liquefied petroleum gas, compressed natural gas and automotive

better every day in every way.” NP was and is snapping up as many

specialty products. NP possesses the largest service station

assets as possible, but in a display of respect for the brands being

network in Trinidad and Tobago. From our blending plants come

incorporated, blanket marketing hasn’t been adopted. Instead,

lubricating oils, greases, brake fluid and radiator coolants. We also

under licence, NP continued to produce a range of lubricants after

deliver marine bunkering and aviation re-fuelling at our facilities in

acquiring Shell Trinidad Ltd, right up to the point where the National

both Trinidad and Tobago and in Dominica.”

Petroleum Brand of lubricants was launched in 1981.

NP really is a one-stop consumer satisfaction shop. Not only are

The question is, how have all of these asset acquisitions

the products developed and created to a staggering standard, there

impacted on the range of products available to consumers? “NP

is also an extensive distribution network in place, ready to fulfill the

continues to improve its product rating, keeping abreast of every

needs of local people and businesses. This ties in beautifully with

significant technological advancement in the lubricants industry.

the company mission and vision statements:

Today, thanks to our rigorous pursuit of quality standards such as

“Our mission is to provide a safe and reliable supply of quality

the service classification of American Petroleum Institute (API), the

petroleum products to customers in domestic and regional markets.

Trinidad and Tobago and Caribbean markets are among the most

Our vision is to be the preferred petroleum marketing company,

advanced regions of the world.”

leading in customer service, innovation, efficiency and profitability;

So, monopoly of the market was never the driving force; it was a case of learning, improving and being able to diversify, safe 108 | Endeavour Magazine

emerging from domestic leader to competitive regional player.”

Note the continual lack of global aspirations here. This is a

NATIONAL PETROLEUM MARKETING COMPANY local operation, run with the region, residents and quality in mind.

Programme, the goal of which is to provide an avenue where the

Yes, if an opportunity to diversify into more international interests

youth in the Port of Spain area could focus on music literacy and

presented itself, NP would be ready and able to rise to the challenge,

personal development. We have been able to achieve these goals

but there is no sense that the team is looking past the people that

through the introduction of Level 1 music exams and formal life

have made the company what it is today. It feels like a very natural

skills training by an external facilitator for these students.”

and symbiotic arrangement; people need petroleum products, NP

Investing in the community is a great way to ensure continued

provides them, and everyone enjoys the relationship - but there’s

economic stability for the whole region, and given the fact that the

more to NP than simple supply and demand.

future looks exciting for NP, it’s a savvy move.

Even the most simplistic of operations can identify what

With solid industry expertise and product understanding

consumers want and need, but it takes a more innovative company

forming the foundation of the whole company, coupled with

to look for ways to meet commercial demand, whilst never

the extensive distribution channels in place, NP will certainly

compromising on the original core values. After all, trust, integrity

never be forced to search for profitable opportunities. Yes, new

and passion will never go out of style and can be the values that set

developments will always be investigated and assessed in terms

companies apart, making the difference between a disappointment

of commercial viability, but never to the detriment of the core

or a successful tender. Something else that certainly helps NP

activities that have helped to raise NP to the industry-leading

to stand out from competitors is the commitment to social

position that it now enjoys.

responsibility:

The Caribbean will always need fuel and petroleum products,

“Over the years, NP has had an on-going commitment to the

and NP will be ready and waiting to serve, having done so for over

development of the people and culture of this country. However,

40 years already. We think we’ll keep a watchful eye on NP, as we

among the many endeavours in which the company has been

have the feeling that some new innovations are just around the

involved, we are particularly proud of the NP Music Literacy

corner.

110 | Endeavour Magazine

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Endeavour Magazine | 111

WATER AUTHORITY - CAYMAN ISLANDS WWW.WATERAUTHORITY.KY // 001 345 949 2837

OVERFLOWING SUCCESS 35 years ago, the Water Authority Cayman was founded. Offering meaningful connections with consumers through their consistent and reliable, not to mention affordable, water supply has set this Water Authority apart from other utility providers for many years. We spoke with company director, Dr Gelia Frederick-van Genderen.

WRITTEN BY AMY BUXTON

WATER AUTHORITY - CAYMAN ISLANDS

Given the intrinsic importance of maintaining a reliable

supply of what the Water Authority – Cayman (WAC) refers to as “the world’s most popular drink”, it wouldn’t be at all surprising if the most senior executives of the organisation were too busy with more pressing matters to speak with us.

T

hat is not the case with WAC, however, as Dr Gelia Frederickvan Genderen, Director of the company, was more than happy to offer an insight into what happens day to day and why.

Moreover, she was able to explain just how central to the everyday operations consumer satisfaction and community development are, thanks to her many years with the authority: “I initially started my career as an Environmental Health Technologist with the Department of Environmental Health here in the Cayman Islands. I was there from 1983 until 1988, when I joined the Water Authority as an Operations Scientist. In 1994 I was appointed Deputy Director and then, six years later, promoted to the position of Director. I was honoured to be promoted to Director of the Water Authority in October 2000, after being with the organisation since 1988.”

With a fundamental understanding of the science involved and a deep-seated dedication to the Authority already in place, Gelia was a natural choice for the role of Director and has brought a uniquely inclusive style of leadership into play, which has had farreaching benefits: “Two of the most consistent things you will hear from Water Authority staff is that they find their jobs meaningful and their colleagues are like family. When the Authority first started back in 1983, it was a much smaller organisation than it is now, but even though we have gone from a team of half a dozen to one of 133 employees, we still maintain that atmosphere. I have been a part

114 | Endeavour Magazine

WATER AUTHORITY - CAYMAN ISLANDS of this organisation’s growth for 30 years, so I know first-hand

factor. with in excess of 60% of the WAC workforce having been

how important it is to be able to recognise the strengths of each

in place for 10 years or more, there is certainly no underestimating

individual and develop a well-rounded team of senior managers

how respected and valued they are:

and supervisors who are, in turn, able to motivate their staff to the betterment of the entire organisation.”

“We have 133 staff and, during the last fiscal period alone, we spent approximately US$187,804 on staff training. Within

Any organisation that sits at the very epicentre of a community

any industry, but particularly in the essential service industries,

and provides a vital service, just as WAC does, needs to have a

succession planning is imperative. That’s why staff development

leader at the helm who not only recognises the critical nature of the

and training is so important to us here at the Authority. In addition,

work being done, but also the value of the staff that are physically

we do our best to attract young Caymanians to the industry

doing it. Gelia is one such leader. She understands that the

through a CI$30,000 Annual Scholarship and our popular Work

continued success of the Authority is measurable in terms of the

Experience Programme, through which we take on summer interns.

sustained wellbeing of the local population and the development

In fact, since 2006/7, the Authority has invested CI$445,000

of talented team members. Moreover, she seeks to never lose

(approximately US$542,682) in 11 scholarship recipients. We also

sight of the mission and values that underpin the Authority

recently announced the launch of a new scholarship that includes a

as a whole:

monthly stipend for Caymanians to attend the local higher learning

“Our mission here at the Authority is four-fold: 1) to provide

institute the University College of the Cayman Islands.”

the Cayman Islands with pure, wholesome potable water; 2) to

Offering a vital product and having keen staff in place would be

protect groundwater resources; 3) to provide sewerage services;

enough for some organisations, but not WAC, which looks to forge

and 4) to do all of these things in a financially sustainable manner.

beneficial and strong relationships within its supply chain, for the

The mission guides everything we do, from maintaining our lab’s

wider benefit of the Cayman Islands as a whole. Looking to always

international accreditation to achieving unqualified financial audits.

support other local companies, wherever possible, there is a real

We know our values and we stick to them.”

sense of community within the supply chain, as Gelia explained:

Given that WAC currently services over 18,500 accounts, spread out over Grand Cayman and Cayman Brac, a clear focus on the founding principles of the Authority is vital, especially when expansion is on the cards. With plans to reach out to consumers on Little Cayman, the smallest of the islands, an objective understanding of the, forgive the overtly appropriate wording here, buoyancy of the sector is essential. Providing public water services, sewerage facilities and groundwater protection, all together, is no small feat and naturally, the stability of the wider industry and region will have a role to play.

“A great deal of development is occurring in the Cayman Islands at the moment and forward-planning is more important than ever to ensure that the Authority’s operations can keep pace.

That being said, this is nothing new to us here at the Authority.

Since the Cayman Islands started experiencing its development and population boom in the late 1960’s, there has been very little slowing down. Since the Authority began we have always worked with an eye on the future, to ensure our infrastructure can sustain the rate of socio-economic growth that the Cayman Islands has come to experience as routine.”

Gelia is, perhaps, being a little modest here, as there is a distinct adaptability to the Authority as a whole, with an openminded approach to new technologies, innovations and supplier partnerships. Nothing here is reactive, but everything is proactive in a bid to never be forced to play catch-up with consumers’ expectations or competitors. It’s important to remember that while fresh technology is exciting and needs to be embraced, the strongest organisations place a much higher value on the human 116 | Endeavour Magazine

“Given our status as a statutory authority here in the Cayman Islands, our relationship with the Cayman Islands Government is paramount to our continued success as an organisation. However, as public servants, our primary loyalty will always be to the Caymanian people whom we serve. Our customers and our community will always come first. Of course, we have many strategic business partners – vendors, suppliers, contractors, etc. – whose support is

For over 25 years, Vermeer Carribbean has been

essential to our daily operations and we are very grateful for their

serving the Caribbean region with the highest

continued partnership.”

One particularly noteworthy partner is Florida Aquastore; a specialist supplier of treatment services, systems and tanks that is

quality equipment, parts, service, and solutions for the underground construction, wood waste

as dedicated to giving back to local communities as the WAC itself.

recycling, landscaping and tree care industries.

It’s said that you can tell a lot about a person by looking at who

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they are friends with and the same goes for business relationships.

connect with us to learn how Vermeer machines

The WAC and Florida Aquastore are so similar in both outlook and commitment to consumers that working together makes perfect

can help you get the job done.

sense and benefits everybody, a critical element given the number

For more information, contact Manny Ayala at

of developments being embraced over at the WAC:

561-733-3901 or

“The Authority is currently working with Florida Aquastore to construct a new factory-coated bolted steel water storage tank at

mannyayala@VermeerSoutheast.com

our Red Gate Water Works facility. Once completed, this tank will add another 2 million US gallons (7,570 m3) to our current storage

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Endeavour Magazine | 117

WATER AUTHORITY - CAYMAN ISLANDS capacity of 14.2 million US gallons. In addition, the Authority has

the years, of course, we have also experienced inconceivable

contracted Wharton-Smith, Inc. to install approximately 800 linear

challenges – chief among them the devastation of Hurricane Ivan

feet of HDPE pipe (6” nominal diameter) and ancillary works as part

in 2004. As an essential service provider in the Caribbean, you are

of the West Bay Beach Sewerage System. This project is currently

constantly striving to ensure your operations are resilient and your

on-going, and we expect completion on or before 20 May, 2018.”

staff are prepared for the worst but the impact of that storm was

Looking to also bring more freshwater supplies to Little Cayman,

bigger than any of us could have anticipated. Hurricane Ivan hit the

while adapting existing wastewater and water infrastructure, in line

Cayman Islands square on as a Category 5 storm and the damage

with new expansion projects on Grand Cayman, the future looks

was truly catastrophic. In the aftermath of that terrible storm, if

set to be very busy for the WAC, but Gelia is not worried; she is

you had asked us if we thought the Authority or even the country

excited:

would be able to come back from that destruction, I doubt many

“This is a very exciting year for the Water Authority because it

of us would have been very optimistic. But we did. We came back

represents the 35th Anniversary of the Authority’s establishment in

stronger than ever both as a community and as a company. Now,

1983. Over the last 35 years, the Authority has experienced huge

as we prepare to go into yet another Atlantic hurricane season, the

growth in terms of its daily operations, staffing requirements and

lessons learned from that catastrophic storm are once again at the

customer base. Even for someone who has been with the Authority

front of our minds.”

for 30 years, it can be hard to explain the pace of development that

If we’ve ever encountered an organisation that seems

the organisation has experienced. The fact that what started out as

intrinsically able to weather a storm of any magnitude, it’s most

a small government department working out of a converted house

certainly WAC and we’ll be keeping a close eye on future projects

is now a multimillion-dollar business with five reverse osmosis

that look set to prove that point beyond any doubt.

plants is staggering.”

She went on to conclude, “The projects we are embarking on now would have been absolutely inconceivable in 1983. Over

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Endeavour Magazine | 119

INDOGUNA SINGAPORE WWW.INDOGUNA.COM // 65 6755 0330

QUALITY TASTE For Helene Raudaschl, Managing Director of Singapore’s Indoguna, food is a passion. It is her hobby as well as her business; combining this genuine enthusiasm with a savvy business sense, she has seen the company grow in variety whilst always maintaining impeccable standards that only other foodlovers would hold their products to. The company is dedicated to their products - a dedication that fellow gourmands can trust.

WRITTEN BY ALICE INSTONE-BREWER

INDOGUNA SINGAPORE

“We import, evaluate the product, and then we

distribute and market it. We’re based in Singapore, and we don’t have any natural resources in this country,” explains Helene Raudaschl, Indoguna’s Managing Director. “Everything has to be imported.”

W

ith this sort of challenge before them, Indoguna had a stack

also provide the center of the plate. So, the variety is very extensive

of challenges ahead of them, but with them, a ripe market

We bring in products from around the world.”

with a serious demand, and gap where that demand was

What prompted this expansion from the company’s specialist

not being filled. “When we started in 1993, our concentration and

operations in the meat market, to become the wide-reaching

focus was in high quality meats – particularly chill and fresh. The

provider they are today? In part, it was their confidence in their

marketplace at that time was all frozen and was very commodity

abilities, and the ambition to secure themselves an ever-bigger

driven. There was a need at that time for hotels and restaurants

position in the industry. However, it was also a gutsy and timely

who wanted fresh, smaller quantity, high quality products.”

response to a period of crisis. “We ran into some problems with

Rising to this need, Indoguna began importing fresh meats,

diseases during the European mad cow crisis, and suddenly the

soon gathering a loyal pipeline of restaurants, hotels and other

government shut down a lot of importation products.” With a

kitchens that came to rely on their fresh, top standard imports. For

portion of their imports barred, and anxiety spreading regarding

the first five years, the company stuck purely to the meat business,

red meat, Indoguna took a risk and expanded their line to stave

but over their 25 years they have diversified into many categories,

off a loss of business. “It was seafood first. We identified seafood

including seafood, dairy and bakery products. Now, they are a go-

in chill, in frozen and in live format. Once again, we sourced those

to for clients searching for that mark of originality and excellence

products from everywhere, supplying our clients who were buying

in their menus. “Basically, we could supply 80% of a menu in most

our meat items, to explore with them the possibility of supplying

restaurants.” Whilst their focus is not in canned goods or base

them seafood.”

vegetables products, Indoguna is committed to provide all of the

Diversifying was not without its challenges. Despite the need

harder-to-source elements that make a meal distinctive. “In general,

for meat alternatives in the market, convincing customers to

we aim to almost become a one-stop shop for most clients, and to

explore a new product can take time, and the logistical sides of the

122 | Endeavour Magazine

Thomas Foods International Supreme Lamb and Angus Pure Grass Fed Beef available exclusively through Indoguna.

INDOGUNA SINGAPORE product were occasionally more complex than meat – particularly

had weather changes, short supply; we’re dealing with natural

the live seafood! “When we started the live seafood, we didn’t

things, so sometimes we don’t have catches, or a harvest might not

have a strong customer base for the product yet, and it’s highly

be as good.” Despite these variables, it is essential that Indoguna

perishable. Once we found a constant stream of customers, we

deliver consistency to their clients. “In our business, quality has to

were able to stabalise mortality, write-offs and that kind of thing.”

be the first consideration of any product that we bring in. It’s highly

It wasn’t a simple product to take on under any circumstances,

competitive in the restaurants, and our customers need to know

but especially not when the company did not yet have an existing

that the raw materials they’re getting have consistency, so they

seafood pipeline. However, Helene feels the gamble is what set

provide the same consistency to their own customers.”

them apart, and set a president for Indoguna’s operations in the

This competition between restaurants naturally creates

years to come. “I think one of the things that made us a success

competition in Indoguna’s part of the market. “There’s no doubt

was that we dare to go into areas that are risky. At that time,

about it. However, it’s a small market too, so we co-exist in a friendly

most people in Singapore were gearing for frozen, because there’s

manner.” Whilst competing companies are amicable, however,

less risk. It was the ‘90s, so live seafood was not very common in

consumer trends can be unforgiving. “It’s a very sophisticated

Singapore. We were probably the first ones to bring in live oysters,

market, and it is getting increasingly difficult to stay fresh, so that

live muscles and those kinds of products.”

customers don’t get bored with your product line. We constantly

25 years into business, Indoguna’s pipelines are secure, with longstanding relationships and a reputation for excellence. However,

have to work double hard to find products and concepts that will excite the menus.”

given the nature of the stock they deal in, business is never without

This calls for non-stop innovation, and isn’t something Indoguna

its complications. “In every category we started, there were always

was going to leave to fate. Instead, they took matters into their

challenges – even today, we still have challenging moments. We’ve

own hands, investing in their own manufacturing facility from

DANONE #LOGO

124 | Endeavour Magazine

FRENCH E D R

UO

PU

-

which they enhance their goods and develop a range of in-house

is one of an impressive lineup of awards, including Helene being

brands. These include Carne Meats, their butchery and charcuterie

surprised by receiving the EY Entrepreneurs of the Year award

range; Ocean Gems, their seafood range; and Masterpiece, their

2016. “These awards show that we’re recognized as a serious

range of dim sum and ready to use products for meal preparation.

business. In terms of motivation and moral, it’s a significant thing

“It is a lot of butchery products, value-added meat, poultry, seafood

for our team.”

products, and we produce a whole range of chocolatery products,

Around 65% of Indoguna’s business is in restaurants and

high-end sausages, air-dried items – I mean, we’re constantly

hotels, but it doesn’t stop there. 12% of their business goes into

continuing to innovate the product lines and what we are sourcing.

supplying supermarkets, and the remaining 23% is split between

What was doing well five years ago might not be doing well today

airline caterers, clubs, traders, wholesalers and independent

because trends change.”

households. As well as this blend of commercial and domestic

Despite the work in sourcing, quality checking and even putting

consumers, despite their belief that nothing but the best is good

their own unique stamp on their products, the behind-the-scenes

enough, the company successfully caters to a full range of budgets.

nature of Indoguna’s work means their innovation and hard work

“I wouldn’t say we operate only in the luxury market. We offer the

can often go unnoticed. “More often than not in our business, we’re

best value for money in terms of products across all classes. So, for

very much behind the scene. It’s the chefs that get the recognition,

example, if we have a product for the economy class market, we

it’s the restaurants that get the recognition – the guys who deliver

pride ourselves on providing the best products for that economy

the things in the back door don’t really get recognized.” However,

class sector.”

someone has clearly taken notice – earlier this year, Indoguna were

The domestic household market is currently a small portion

awarded The Hall of Fame for Gourmet Distributor of the Year in

of Indoguna’s business, but as we have seen, the company

World Gourmet Summit: Award of Excellence 2017. That mouthful

are always pushing themselves and reaching out to the next

Carne Meats by Indoguna Endeavour Magazine | 125

INDOGUNA SINGAPORE frontier.

Household market. Greengrocer is an online delivery

for households, run by ourselves. Currently under development

on our drawing board, but we’re definitely looking to the Muslim market in Singapore, and into new facilities to cater to them.”

as part of a push to grow their household market. They access

With Helene’s passion never faltering, the avenues ahead

this customer base through Greengrocer.com.sg, an online order

are sure to be just some of the innovations we can expect from

delivery service that the company owns and runs. In a bid to expand

Indoguna in the coming years. Unwilling to release their hold in a

this side of the business, they are currently investing in developing

competitive market, they know that they must move ever forwards

this online service. “We’re expanding our lines and services, and

to keep up with the tide of trend and demand. With the whole

developing our digital platform to make delivery much easier to the

world to import from and only their ingenuity as a limit, our mouths

households. I think the first improvement will be logistics – how

are watering at the possibilities.

we can shorten the timeframe of delivery for customer experience.

Currently, 95% of our logistics is from in-house, and then 5% of our requirements are sourced from outside.”

Pushing the home front is just one of Indoguna’s many development plans. They are currently looking at Just Meat, a store front butcher’s shop that the company owns in Hong Kong, with a view to turning the one-off store into a Hong Kong based chain.

They are also turning their attention to potential customer groups that they have previously been unable to provide for. “The company is definitely planning on growing. For example, we’re looking at doing Halaal business. I can’t share too much, because it’s still

The Indoguna Team

126 | Endeavour Magazine

Ocean Gems by Indoguna

NOMAD ADVENTURE AFRICA TOURS WWW.NOMADTOURS.CO.ZA // 0027 21 426 5445

THE CALL OF THE WILD Overwhelmingly vast and breathtakingly beautiful, Africa has long enchanted visitors and tourists.

The region is a sublime melting pot of culture and history, but the biggest draw for tourists remains the safari tours that show off the country’s world-famous wildlife in all its glory.

WRITTEN BY DJAMIL BENMEHIDI

NOMAD ADVENTURE AFRICA TOURS Nomad Adventure Tours, one of the oldest and best-

regarded safari tour operators in the Southern and East African region, is a name that may be familiar to Endeavour readers. Through its knack for innovation and ability to bend with the winds of change, Nomad has shown thousands of satisfied customers all that is best about this remarkable continent for 20 years. We turned out attention to the company once again to investigate their exciting new partnership with Toyota, which is set to see the company become the envy of the sector.

I

n a world where the hand of humanity can be seen and felt at

and winding journey across up to 14 countries to see some of the

every turn, magnificent African landscapes like that of Serengeti

most spectacular sights they will ever gaze upon. Each year, the

National Park and the Okavango Delta stand as bastions of the

Nomad team travels an average of two million kilometres over more

natural world. Certainly, they are valuable and accessible reminders

than 1000 tours a year, offering packages that take their customers

that life doesn’t begin and end in the sprawling cities and urban

across the length and breadth of sub-Saharan Africa.

centres where so many of us spend our lives.

From serene journeys across the landscape of the ‘Garden

For a tourist who has never seen the early-morning sun rise

Route’ in South Africa to epic treks into the mountains of Rwanda

over the horizon of the Maasai Mara or the sight of giant herds of

or Uganda, homes of the critically endangered Mountain Gorilla,

wildebeest, thousands-strong, stretching almost as far as the eye

Nomad’s varied and expansive itinerary options mean that there

can see, the experience of leaving the hustle and bustle of urban

is something for everybody, whatever their tastes and whatever

life behind to follow the call of safari can see them return home a

their budget. As of this year, this expansive array now includes the

different person.

option to fly down to the South African coastline and take to the

This ability to inspire such change is, in Alex Rutherford’s view, part of what makes the rigours of running one of Africa’s leading safari tour operators worth it: “If you’re running safari tours for 15,000-20,000 vs. 500 people that are paying ten times more, I’ve found that the wealthy guys

waters.

“Most people don’t know this, but South Africa is one of the diving hotspots of the world, specifically for apex predators – the sharks, the whales, the dolphins and the seals that are abundant in South African waters.

tend to be a little jaded with the majesty of the world. We’re talking

“This year we’ve launched the ‘Big 5 & Dive’, on a scheduled tour

about people who can afford to travel anywhere, and who’ve seen

basis. Customers taking this combined package see it all: starting

and done most of it.

at the Krueger National Park, they go game driving and all of that

I’m more into the guys who’ve never been into the wilderness,

before flying down to the coast and diving into South Africa’s

for example, who come from South Korea and who’ve never been

pristine waters. This tour package is unique – there’s nobody else

out of the city and end up in the middle of the Namib Desert. They

doing it like we’re doing it. It’s a new package, so it’ll take a bit of

start crying because they’ve never been alone or exposed to that

time to bed in, like all new products, but it’s a valuable addition to

level of openness and silence – they go home changed completely.”

our portfolio of tours.”

Since he first established Nomad Adventure Tours in 1997, Alex

It is this ability to meet the needs of an incredibly broad clientele

has utilised his passion for adventure and love of Africa to show

and deliver customised tour options that has acted as one of the

travellers what makes this land unique, and to take them on a long

key drivers of Nomad Tours’ success over the past two decades.

130 | Endeavour Magazine

NOMAD ADVENTURE AFRICA TOURS Travellers who choose to see the sights of Africa with Nomad Tours

maintaining a healthy group dynamic. It is a delicate mix, and the

come in all shapes and sizes, so to speak; in any one tour, a group

tour guide must take control of everything with professionalism,

can be made of people aged from 18 to 80, be any of a dozen

decorum, and a friendly and engaging manner.

different nationalities, and hail from all walks of life.

For this reason, Alex has been careful to choose tour guides

“We really accommodate a huge and varied cross-section of the

based on their temperament and capacity for lateral thought, as

market. The campers are often younger, they’re on a budget and

opposed to qualifications – people can be taught to drive and

they’re not afraid to rough it a little. The mid-range guys tend to be

cook, but good character is something that people come with. This

a little older and prefer a little more in the way of creature comforts,

approach to recruitment extends to the wider Nomad Tours team,

such as a roof to sleep under, but are looking for something that

as Alex was keen to highlight, and judging by the company’s track-

isn’t overly expensive. Then there’s the older, wealthier clientele

record of success, it is an approach that has been vindicated:

who don’t want to camp anymore and expect a degree of comfort.”

“Pound-for-pound, my team, the office team, the people who

Catering to clients’ needs in this regard is essential, and so too

train and run the ops team are top-drawer people – exceptionally

is ensuring that Nomad’s team delivers a superior experience that

good staff. The hours can be long and workloads can be huge, but

will see customers fall in love with Africa and catch the safari bug

that’s the nature of tourism. It can be a high-stress environment.

to the extent that they come back again. Much of this responsibility

If you have the right people, you get staff retention, and then you

falls onto the shoulders of the company’s tour guides – individuals

have the meat and bones of your company in place.”

who, in Alex’s words, are “the priest, the doctor, the lawyer, the

Innovation has played an integral part in Nomad Tour’s

friend, and the commander” of each and every safari tour. On a

continued presence at the front of the industry. Whether the

multi-country tour, there are a thousand different variables to

company is mapping out the most exciting, visually striking safari

consider and a thousand different dilemmas and challenges that

tour routes or designing overland-diving hybrid tour packages,

could be faced, relating to the climate, the food, the vehicles, and

Nomad Tours has achieved longevity and a formidable reputation

132 | Endeavour Magazine

amongst its peers because of its ability to stay ahead of the curve.

we’ve been busy designing the vehicles and they will look a million

Indeed, the most exciting development to emerge from Nomad

dollars –something that everybody will look at and think “Wow, I

Tours since we caught up with the company last year surrounds an

want one!”

ambitious partnership with Toyota that is on the cusp of coming to

This new concept of 4x4 luxury overland travel will allow

fruition – one which will further cement the company’s status as an

Nomad Tours to reach out into a more luxury market, centred

industry trendsetter.

around fewer people and more comfort. The technical innovations

“As of January next year, we’ll be launching five Toyota

of the new Toyota Highnote, including seats that will be able to

Highnote 4x4 custom-built trucks that will be the first of their

swing from forward-facing to side-facing (perfect for game driving,

kind in the tourism industry worldwide. The vehicles we’re building

where customers will want to have their own private window that

are exceptional – they will provide true 5-star travelling for our

faces outwards), are as-of-yet unheard of in the industry, and will

customers. They have individual aircon, onboard toilets, individual

help to make the customer experience of seeing Africa that little bit

electronic safes, reclining leather seats – endless luxury for a safari

more special.

tour. They are top, top of the range.

Even for a company so accustomed to change and excitement,

“They will be a more expensive option for our customers, but

these are heady times for the company. As Alex himself admitted,

not exorbitantly so – we’ve capped the number of vehicles we’ll

Nomad Tours has reached the zenith of what can be achieved

be acquiring at 12 because they cost a small fortune. They will be

through what it was doing before. However, through his ability

for people who want a bit more space and a bit more privacy –

to adapt to a changing marketplace, not to mention an ever more

generally people who are a little bit older, and perhaps not that

demanding clientele, new horizons have opened up for man and

keen on the camping thing anymore. It’s a new product, and it

company – a testament, certainly, to what can be achieved when

stands alone against what’s currently in the market. I think from a

you go about business with great passion and love for what

Toyota perspective it’s going to be absolutely phenomenal, because

you do.

Awake to the birdcalls of the Kalahari and prepare yourself for a day in the bushveld.

(267) 721 207 91 / 75121955 ghanzitrailblazers@gmail.com www.ghanzitrailblazers.co.bw Endeavour Magazine | 133

MM INTERGRATED STEEL MILLS WWW.MOTISUNGROUP.COM // 00255 22 2139158

STEELING THE SHOW In a year that began with immense challenges for the African steel industry, MM Integrated Steel Uganda remains one of the fastest expanding manufacturers of cold rolling sheets, galvanized roofing sheets and structural steel products in the country, as well as being one of the overall market leaders. With a production capacity of approximately 50,000 tons per year, a strong multinational presence and new ‘Aluzinc’ coating capabilities developing, it looks like whatever gauntlet the industry might throw MM in 2018 will be met with similarly resounding success - but how has the company reached these distinguished heights?

WRITTEN BY WILL GIRLING

MM INTERGRATED STEEL MILLS

With its origins dating to approximately 18th BC in what

is now modern-day Turkey, steel has been a mainstay of civilisation for practically all recorded history. Forged by smelting mined iron ore in blast furnaces - thus removing its impurities – and adding carbon to form an alloy, the result is a high-tensile metal that is stronger, lighter and less prone to corrosion than its base iron.

F

rom this basic recipe, many historical variants have been

which possessed a notable industrial heritage that began to wane

developed: Wootz steel, Crucible steel, and Damascus steel

in the late 20th Century, an economic upswing has struck the

– the latter of which we still cannot produce using modern

region since the 2000’s. With $600 million invested over a period

techniques. Just as diverse are the myriad applications that steel

of five years from 2013, MM Steel Uganda certainly appears to be

has been utilized for: construction, transportation, agriculture,

at the epicentre of that change.

weaponry, tools and machinery, to name just a few. Now, in the

The impact of the Ugandan mill can’t just be measured through

post-industrial era, steel remains an important, low-cost material

finances, however; it provides employment for over 1,800 people,

that is in high demand for consumers all around the world; it would

all sourced from local areas and trained to stand amongst the best

seem that steel has been our loyal companion for millennia, is a

in the field. With inevitable expansion for the MM Steel brand,

relationship that will continue to evolve and flourish with us.

Jinja looks set for making a remarkable come-back to Africa’s

Stepping into this rich tradition is MM Integrated Steel Mills

manufacturing spotlight. To generate its output, the Ugandan

Ltd, a subsidiary of the Motisun Group. The first MM steel mill in

factory is a colossal operation: it consumes up to five megawatts

Tanzania was established by Motisun in 1995, with a production

of electricity at a rate of Shs210 million per month, which must be

capacity of 35,000 tons per year. The seed that was planted in

supplied by a direct link to the national grid. For water, at the time

Tanzania didn’t take long to go forth and multiply; at the time of

of the mill’s opening, its three-kilometre line to the National Water

writing, there are now four MM steel mills in Tanzania, Zambia,

and Sewerage Corporation was non-existent, so MMI connected it

Uganda and Mozambique, the newest of which opened in 2014.

themselves. Upon touring the Ugandan mill, Amerlia Kyambade –

With this growth, the company estimates an aggregate production

Minister for Trade – congratulated the management staff for their

capacity of 350,000 tons per annum and is proud to now be

much-needed efforts and “contribution towards the economic

considered “a respected brand [that] is the preferred choice within

development of our country”, pledging that her department would

the building and construction industry”. Upon opening in 2013,

push through further legislation to “help local industries grow”.

MM Integrated Steel Uganda represented the first of its kind in

The services provided by the factory include cold rolling mills,

the country: a steel manufacturer that could produce all its own

galvanising lines, colour coating lines and tube mills, a portfolio of

materials, as opposed to relying on imports. Based in Jinja, a town

capabilities that is certain to lengthen across their four established

136 | Endeavour Magazine

MM INTERGRATED STEEL MILLS mills going forward. ‘Cold rolling’ is a method by which a metal sheet

is where innovation and new industry technology play their parts,

– in this case steel – is passed through a set of rollers at room-

and MM Steel have shown no hesitation in keeping their company

temperature, wherein it is squeezed and compressed, with the level

fully on-trend. Among the newest developments has been the

of strain determining the end product’s properties and hardness.

introduction of ‘Aluzinc’ coating capabilities at the Tanzania mill.

Allowing for greater dimensional accuracy in the manufacturing

Consisting of cold-rolled steel that is subsequently galvanised with

process, and thus also increasing its resistance to surface damage,

coating consisting of aluminium (58%), zinc (43.4%) and a dash

cold-rolling has the added benefit of increasing the strength of

of silicon (1.6%), Aluzinc provides a far greater defence against

steel up to 20%. In terms of manufacturing, it doesn’t stop there:

corrosion than traditional galvanisation methods. Amazingly, this

the aforementioned tube mill uses state-of-the-art machinery that

superior protection doesn’t compromise on the steel’s acceptance

rounds steel sheets into high-quality tubes. Once the metal has

of paint coatings & finishes, weld acceptance or forming ability.

been forged and shaped, the factory can offer additional services

This results in a product that has a broad variety of domestic and

for the new product, such as ‘galvanising’, wherein a protective

industrial purposes wherever damp atmospheric conditions are

coating of zinc is added to the steel for further protection from

the enemy. With these capabilities almost certain to spread to

corrosion. In addition to this facility, MM Steel is also able to apply

the other three factories, and further innovations such as ‘duplex

a range of cosmetic (as well as protective) coatings to their metal

steel’ gaining traction worldwide, it is safe to say that MM Steel’s

as per the desired specification. Sold in both domestic and export

development will closely parallel the steel industry’s.

markets under the brand-name ‘KIBOKO’ for a competitive price,

Although 2017 was beset by great challenges for the steel

MM Steel’s products maintain an international standard, which in

industry in Africa - most notably in terms of expansion and export

turn maintains the company’s standing as a market leader.

growth - as the months progressed it became easier to feel

However, with the brand swiftly developing into a notable multi-

optimistic. With positive gains in supply and demand steadily rising

national presence, MM Steel need to maintain their reputation. This

across the board, MM Steel Uganda’s attitude of choosing to invest

138 | Endeavour Magazine

in the future is both commendable and wise. The company should serve as an example to others that; when the going gets tough, you must not only maintain your standards but try to surpass them.

In today’s market, it is no longer good enough to simply have industry-leading products and an established name; consumers want to see a clear vision and a strong ethical message - something the Motisun Group are very conscientious of. “MMI Steel,” the company says, “is dedicated to conducting business in a professional and ethical manner.” They are achieving this not only by providing a superior product at a fair price, but also through ecological measures such as improving and expanding their acid regeneration plant capacities. With sights set to firmly on establishing a better tomorrow, not just for Uganda but the entire industry, MM Integrated Steel Mills Ltd is sure to continue developing into a company that is as diverse as steel itself.

Kubach & Sambrook (Metals) Ltd

 0208 951 6500, +44 208 951 6500  info@kubach.co.uk

It has been a pleasure and source of satisfaction to have a customer like MMI

Endeavour Magazine | 139

NATIONAL ENERGY WWW.NATIONALENERGY.TT // 001 868 636 8471

POWERING UP A wholly-owned subsidiary of the National Gas Company of Trinidad and Tobago, National Energy is committed to supporting the infrastructure and development of the nation’s gas-based energy industry and monetising the country’s extensive natural gas resources to the benefit of this industrial hub.

WRITTEN BY ALICE INSTONE-BREWER

NATIONAL ENERGY

As we all know, Trinidad & Tobago is an oil & gas reliant

industrial hub with key ports in LNG shipping. In fact, as the third richest country in the Americas by GDP (Purchasing Power Parity) after the United States and Canada, Trinidad and Tobago moved up six places in The World Economic Forum Global Competitiveness Report in 2017. As such, the management of the islands’ energy is a demanding task, as is the management and utilisation of their hydrocarbon resources.

S

ince we last spoke with National Energy (then the National

In its primary role as overseer to the nation’s gas-based

Energy Corporation or NEC), the company has been engaging

industrial infrastructure, National Energy is responsible for the

in all enterprises within the hydrocarbon-based and energy-

development and identification of new industrial estates, as well

intensive industries, with a view to further promoting, developing

as the deep-water ports that service them, with such projects

and

providing a crucial contribution to the national economy through

facilitating

downstream

energy-based

industries

and

businesses on the islands.

the creation of strategic national assets in the marine, energy

National Energy was incorporated in 1979 as National Energy

and infrastructure sectors. This covers work in procurement,

Corporation of Trinidad and Tobago to continue the work first

design, project implementation and supervision of publicly funded

started by the Coordinating Task Force in monetising the country’s

projects, and involves working closely with and going between the

natural gas resources, as well as developing and managing industrial

Government, local and international investors, consultants and

and marine infrastructure. National Energy was also involved in the

contractors.

construction and operation of the early petrochemical plants and

On top of this, the NEC is also responsible for the maintenance

the port and marine infrastructure which service all plants at the

and management of Trinidad and Tobago’s two existing industrial

Point Lisas Industrial Estate.

estates and port facilities, which are essential in servicing the

Today National Energy (nee National Energy Corporation) is well positioned as the force that will drive the expansion of the energy

nation’s energy and industrial sectors and overseeing the import and export requirements of petrochemical and metal plants.

sector into the future. The company is taking a proactive approach

Although NEC continues to focus on the above areas, its

to promoting Trinidad and Tobago’s energy brand regionally and

current mandate also includes identifying and developing new

internationally, including the company’s recent re-naming and

industrial estates and deep-water ports, as well as the development

re-branding, as well as continuing to execute the development

and management of the existing La Brea and Union Industrial

of energy projects and infrastructure under the guidance of the

Estates. However, whilst the company is most focused on in-region

Ministry of Energy and Energy Affairs.

projects, it is also turning its eye overseas, investigating ways to

142 | Endeavour Magazine

ship its knowledge and expertise to the energy sections in Guyana

Formaldehyde cluster project at Union Industrial Estate. This

and Suriname.

project aims to utilise locally produced melamine and methanol to

Similar to this overseas outreach, NEC also hosts supplier

create higher valued products, such as Oriented Strand Board and

forums that seek to promote and introduce suppliers from the

Veneer Products. A first for Trinidad and Tobago, the project also

oil and gas industries, and well as raising awareness about their

seeks to bridge the gap between the energy and manufacturing

internal processes. At these forums, suppliers are able to network

sectors of the economy.

and meet each other, as well as forming stronger bonds with

NEC currently employ around 130 people, not including their

NEC’s staff themselves. This somewhat unique approach is NEC’s

many highly skilled subcontractors. The development of their

preferred way to of build relationships with existing and potential

employees is a serious matter to the company, with Personal

suppliers. Even after these summits, communication and direct

Development Plans developed for every individual on the NEC

interaction between themselves and their suppliers is key to NEC;

payroll. Great attention is paid not only to staff’s training, but their

they believe in keeping lines of communication open at all times,

ongoing competency and ever-improving abilities. Within this,

allowing in-house staff and supplier companies to interact easily as

there is also a strong focus on career development and promotion

one team. Similarly, this focus on bonds means NEC prefer forming

from within. As NEC see it, in an industry that is always evolving

long-term relationships over flitting between loyalties to chase the

and growing, the development of each employee is crucial for

lowest price; instead, their approach builds trust between steady

standards to remain high and employees’ training to stay relevant.

relationships, allowing for credit on larger purchases and more

In doing so, they keep ensuring that Trinidad and Tobago are not

secure business for both parties. That said, they dissuade nepotism

only benefiting from high standards themselves, but can continue

by reminding their suppliers to stay competitive!

their trend-setting global rise.

When asked what exciting developments they had on the horizon, NEC were keen to mention their integrated Melamine/

SURINAME DRYDOCK AND SHIPBUILDING COMPANY S.A. Saramaccastraat 33-35 • P.O. Box 1846 • Paramaribo, Suriname • South America Email: drydock@sr.net • Phone: (597) 475100 – 425757 – 424252 • Fax: (597) 420750 Website: www.surinamedrydock.com

Facilities Floating drydock of 50.00 x 22.00 x 1.60 meters with breadth of 18.00 meters between the wing walls and a lifting capacity of 1100 tons • Floating drydock of 30.00 x 13.40 x 1.22 meters with breadth of 10.05 meters between the wing walls and a lifting capacity of 150 tons • Slipway with a capacity of 100 tons and one for new buildings and repairs of vessels up to 600 tons with a length of 70.00 meters • Machine shop for repairing and machining of shafts, bearings and parts • Propeller shop for repairing several kinds of propellers such as manganese bronze, bronial, aluminum and stainless steel Representative of: Damen Shipyards Gorinchem Endeavour Magazine | 143