Cleanliness & Consumer Confidence These tips can help you operationalize and verify cleanliness for the safety of staff and guests, and communicate those efforts to build confidence. NOTE: Health and safety requirements may vary due to rapidly evolving state and local legislation - which you should consult for the latest guidance.
Practice Good Hygiene • Identify and certify • While not fail-safe, the team members as use of temperature “cleanliness champions.” monitoring for These champions employees and guests are responsible for can demonstrate that a addressing questions brand is doing all they from team members can to ensure safety and guests. This and instill staff and ensures accuracy and consumer confidence. consistency in sharing • Minimize the amount information. of doors and surfaces • Designate team a customer or delivery member(s) to driver needs to touch clean dining rooms in order to pick-up an throughout the day. order. • Ensure all employees wear proper personal protective equipment (PPE), such as masks and gloves, at all times. Train staff on and require effective handwashing.
RESTAURANT TECHNOLOGY NETWORK
contactless payment, evaluate your payment process and minimize the touchpoints wherever possible. For example, don’t hand a receipt to the guest. Ask first if it’s required.
• Consider what is being put into the order package. For example, don’t include condiments on top of the order packages; ask the customer if they want condiments, and • Set up an order staging place them in a separate table with clear marking container or bag. so customers and delivery drivers can • Utilize labels and pick up orders at safe QR codes wherever distance. they can help to fortify cleanliness and consumer confidence (tamper-proof seals, contactless/digital menus, etc.). • If you do not offer
|4|
