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10 Keys to Building the Public Sector Technology Journey In a context where the Private Sector is having a great influence, expectations are rising and we expect to have the same capabilities as citizens, businesses, or public employees in the Public Sector. Taking advantage of modern platforms is crucial for Public Administrations to offer the expected services and information to address large and diverse audiences from citizens to businesses to public employees.
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ccording to a recent Accenture study, people want more digital interaction with their respective governments, increasing from 29% to 39% in just the last two years. However, more than half of the respondents (53%) said accessing public services is frustrating and only one-third (36%) find government processes and interactions intuitive
10 Key Capabilities for a Digital Public Sector The capabilities we identify as critical for the digital evolution of governments are aimed at increasing employee efficiency while optimizing the investment already made. Multisite Capability: Creating Different Sites on the Same Platform Multi-site capability allows you to rapidly create the solution you need and lay the foundation to grow and develop in an agile, stable, and sustained way through a single platform provides the following benefits: l One place to administrate all sites. l The capability to share information, content, documents, and assets dynamically between all sites. l A single point of integration between the rest of your legacy technology systems.
Single Management Point for Reducing IT Complexity Global IT spending is expected to increase to around 4.66 trillion U.S. dollars in 2023. Having tools that allow IT employees to be freed up to dedicate their time to higher-value tasks is key to providing added value. Therefore, prioritizing the reduction of tech stack complexity is vital so IT resources can be used for strategic tasks.
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One major obstacle to increasing the productivity of IT teams lies in the need to manage different systems. Therefore, platform management should be simple. Administrators need to be able to configure the complete platform through the UI itself. Reducing complexity by unifying management on a single platform saves time and money every single day that platform is in use.
2. Agile Deployment of Custom Digital Solutions A large part of transforming the public sector is the iterative process of digitizing the services that a public entity offers to its citizens and businesses while giving government workers the capability to manage these services. For this purpose, it is necessary to have pre-built features provided in a platform to minimize the cost and the effort to build a custom solution, without losing quality in the application development process
3. Low-code/No-code: Empowering Non-IT Users Low-code/no-code solutions help you to overcome challenges through high-speed application delivery and rapid customization. Low-code/no-code solutions can reduce development time by up to 90%. The Public Sector needs to empower non-technical users by providing capabilities to create content, websites, and landing pages without relying on IT support. When creating web content, it is valuable in terms of productivity to have Out Of Box (OOTB) tools that improve the user experience and increase productivity.
