EVO LVE H O U S I N G A N N UA L R E P O RT 2 0 2 0 – 2 0 2 1
turnaround of an invoice payment being completed
One system that was recommended to Evolve Housing
within 5 days on average.
and subsequently implemented, was Filesmart, an MRI product. Filesmart is designed specifically and tailored
DOCUSIGN IMPLEMENTATION
to meet the needs of our property management
During 2020–2021, Evolve Housing implemented
accounts department. It offers a secure, centralised
Docusign to enable documents which require single or
location to store documents safely with unlimited filing
multiple signatures to be completed electronically.
capacity as well as protecting our data.
This has been particularly useful during COVID-19, and in
As a result of implementing this system, data entry has
our EchoRealty business as it now provides technology
been significantly minimised and all related processes
for tenants to review and sign property tenancy
streamlined. The workflow functionality allows us to
agreements remotely without having to come into
process hundreds of invoices in the time it previously
the office.
took us to process just one.
Moving forward, we will look to expand the use of
Files and documents can be retrieved and emailed
Docusign across our business. This initiative will not only
to tenants with a click of a button and landlord
improve efficiency and security of documents but will
documents are emailed automatically at the end of
also enhance our customers’ and suppliers’ experience.
the month. This has saved hours of staff time sorting, collating, attaching and posting landlord statements.
We also understand that Technology One have confirmed that they will soon be integrating the Docusign functionality into their systems, which
INCREASING OUR PEOPLE CAPABILITY
will provide greater opportunities for application of this technology.
In February 2020, we launched the Evolve Housing and EchoRealty Leadership Program. Participants of the
FILESMART
program included the Executive Leaders, all employees
In the last twelve months, Evolve Housing made
in people management roles and seven additional
a strategic decision to move our office files and
employees identified as potential successors for
documentation from a paper based format to an
management positions.
electronic format for all of our EchoRealty customers. Electronic record management is a trend that is here
A total of 33 employees commenced this program.
to stay and has enhanced our business practices to
The program is designed and facilitated by Maximus
enable us to capture many benefits including cost and
International, specialists in leadership development
efficiency of document storage and retrieval.
and coaching. Our General Manager of People and Culture, Jo Henderson-Brooks has worked closely with
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This electronic document management system is seam-
Maximus to customise the program for Evolve Housing
lessly integrated with our existing software to ensure
with an intent to upskill our leadership capability
maximised capabilities and efficiency.
across the entire organisation.
