Evolve Housing Annual Report 2020–2021

Page 51

PROVIDE QUALITY HOMES AND SERVICES

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PROVID E Q UA LITY

H O M ES A N D S ER VI C ES

Secure, affordable housing is critical to

requirements is a core service outcome for

improving the lives and wellbeing of vulnerable

Evolve Housing. To this end, we continue

Australians. Our primary goal in relation to

to monitor tenancy satisfaction levels and

our residents is to help them gain skills that

refine our asset and tenancy management

will improve their social participation, health,

practices with the aim of exceeding industry

and ability to maintain a tenancy.

benchmarks.

Delivering quality housing, tenancy, and

A number of initiatives implemented during

property services to meet our residents’

the year are outlined in this section.

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Kaylem, cadet

1min
page 89

Our people

1min
page 85

People and culture achievements

5min
pages 86-88

Financial commentary

1min
page 98

12 years of Joy (Sneeby

2min
pages 90-91

Resident engagement strategy

1min
page 70

Achievements

3min
pages 77-80

Our people

2min
page 82

Resident engagement

2min
page 69

Opportunity Pathways

3min
pages 66-67

Social outcome policy

1min
page 68

Improved social outcomes for our clients

0
page 65

Vegepod growability program

2min
pages 62-64

Evolving green sustainability program

1min
page 60

Q&A with Together Home case manager

1min
page 57

Supporting our residents

1min
page 59

Arncliffe community hub

2min
page 54

Providing quality homes and services

0
page 51

Case study A

1min
page 56

George’s story

1min
page 55

Improving business resilience

2min
pages 49-50

Governance and legal

2min
page 48

Increasing our people capability

2min
page 46

Community housing leasing program

2min
pages 38-39

Improving our IT systems

2min
page 44

Our strategic plan

2min
pages 32-34

Achieve sustainable growth

0
page 35

Enhance business practice and capacity

0
pages 42-43

Lidcombe Rise project

3min
pages 40-41

Our operating environment

7min
pages 28-31

Types of housing we provide

2min
pages 26-27
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