APPRECIATION
EYS MAGAZINE 2020 EXCELLENCE IN CUSTOMER SERVICE
T
his year has been difficult for all business across the world. While COVID-19 continues to cause uncertainty, havoc and financial hardship in the global economy, it is crucial to maintain some normality for business to survive and be successful against the odds. One of the pivotal factors of a business’s success model is the employees on the frontline who are the critical communicators between the operation of the company and the customers. They are the frontline who set the precedence for imparting knowledge and quality assurance in exchanging goodwill and holding on to their loyal customers. One such team who are the core and epitome of their industry are Leroy Bowmaker and Jake Carden. Leroy and Jake are the envy of all pool stores across Australia. Their customer service, product knowledge, understanding and patience to ensure quality service is exemplary. Possessing years of experience between them and a loyal customer base—Leroy and Jake continue to be the leaders in the industry. Working at Rouse Hill’s All Clear Pool & Spa Supplies for ten years have brought recognition and interest by many pool owners who take pride in their pools and want the best of the best to serve the health of their expensive luxury. A recent closure to the Rouse Hill store has now seen them both move to All Clear Pool & Spa Supplies, Windsor. At eYs Magazine, we are always on the lookout for individuals and organisations who have constituted an integral part in
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supporting their community during these unprecedented times. Employees are the backbone of any successful organisation. They put a human face on the product or service, form personal connections with customers, and define the culture of the organisation. Yet despite the importance of a high performing workforce, research shows that 32% of organisations struggle to keep their best employees. Loyalty is an increasingly rare trait. Research has shown that when organisations integrate employee recognition as primary practice, employee behaviour improves. As a result, the organisation benefits through: Improved Engagement, Productivity & Profits Motivated Employees Encourages a Collaborative Work Environment Boosts Employee Happiness and Morale Increases Positive Workplace Culture Lower Employee Turnover Rates Develops a Willingness to Help Customers Improves Employee Health We are delighted to honour Leroy Bowmaker, and Jake Cardner, the eYs Magazine 2020 Excellence in Customer Service from All Clear Pool & Spa Supplies.
