Family Mosaic brochure

we care we support we deliver we enable we can

family mosaic

Family Mosaic is one of the largest housing providers in London and the South East. We provide affordable homes to rent and buy as well as care and support services to thousands of people who need extra support. We have around 23,000 homes for rent and serve more than 45,000 people.

We provide a range of opportunities for our customers such as training, employment and access to learning. We partner local communities to make our neighbourhoods better places to live.

There are over 1,400 housing associations in England. Collectively, they own or manage around 1.8 million homes that are rented out to people on low incomes or beneďŹ ts. Although independent, housing associations are regulated by the state and commonly receive public funding, reinvesting any trading surplus into existing homes and building new houses. They also provide supported accommodation, with specialist projects for people with, for example, learning disabilities, mental health or substance misuse issues.

When people think of a housing association, they usually think of a house.

We think about the people who live there.

It might be a family with two young teenage boys. (which is why we run an award-winning Youth Academy, organising activities like football training, dance classes and fashion shows)

It may be a single parent who wants to get back into work. (which is why we provide an award-winning careers advice and training service, helping people to move on and become more independent)

It could be an older person who has recently had a fall. (which is why we run an award-winning Home Improvement Agency that adapts older people’s homes – with, for example, a wet room – so they don’t have to go into a care home, or can leave hospital quicker)

It might be a young woman with learning difficulties. (which is why we provide specialist, personalised care to thousands of people in Essex, London and the South East, whether in their homes or in our top-rated care and supported housing schemes)

It could be a young couple looking for a home to buy. (which is why we offer a range of different home ownership products, including shared ownership, social homebuy and outright purchase)

It might be a teacher who’s just returned home from a hard day in the classroom. (which is why we’re constantly improving our basic landlord services, whether it’s fixing a repair, upgrading a kitchen or servicing a boiler)

Over 45,000 people live in our homes.

Every one of them has individual needs, hopes and experiences.

We will do all we can to promote their health, wealth and wellbeing.

That’s our role as a home maker.

what we do Build homes Manage them Provide care and support to the most vulnerable Support communities Focus on helping those in greatest need

our approach Link health, wealth & wellbeing to housing Fixed term tenancies with low rents for people who could work Lifetime tenancies for the old and vulnerable and those on extra support Support 1,000 customers into work Support to move on: 300 sales in three years Save the NHS ÂŁ3 million each year

the basics 45,000 people live in our homes 23,000 homes across London and Essex 8,000+ care and support service users Building 1,000 homes a year ÂŁ2m each year dedicated to community activities Over 2,000 staff

how we deliver Welfare rights service Employment service Building for sale and shared ownership Major purchaser of services (ÂŁ200m pa) Energy efficiency

awards Housing Heroes award (Inside Housing) Customer Service Training Team of the Year (Customer Service Training Awards) Customer Service Training Leader / Mentor of the Year (Customer Service Training Awards) Handyperson Service of the Year (Foundations) Excellence in Youth Involvement (TPAS)

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This project is a shining example of the innovative work that is helping some of our most vulnerable and socially excluded young people.

I am delighted to present the Housing Heroes award to the team from Family Mosaic in recognition of their fantastic work.

CIH President Robin Lawler, 2012

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our subsidiaries Charlton Triangle Homes: owns and manages over 1,200 homes in the London Borough of Greenwich Old Oak Housing Association: owns and manages 669 homes in the London Borough of Hammersmith & Fulham In Touch: providing care and support and home improvement services across the South of England The Family Mosaic Community Foundation: provides up to ÂŁ1 million in small community grants every year for projects that help our residents

For further information contact Joanna Birch: t 020 7089 1046 m 07960 821 007 e joanna.birch@familymosaic.co.uk w www.familymosaic.co.uk