2021 Sustainability Report
SECURITY, INFORMATION SECURITY AND PRIVACY | SAFETY Due to the public health crisis provoked by the pandemic under way, various measures were in place in 2021 to fight and contain the spread of the virus, for instance: * taking passengers’ temperature via thermal scanners installed at HS and IC departure train stations and handling suspected cases of infection in compliance with ruling legislation; * a new method for managing passenger flows in order to ensure social distancing (e.g., highly visible floor markings, creating specific paths using retractable belts); * providing specific devices for frontline station personnel (social distancing, personal protection devices, procedures for handling suspected cases of infection);
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* statistical/analytical monitoring of passenger traffic at large hubs where “Project Gate” is under way (Firenze Santa Maria Novella, Milano Centrale, Napoli Centrale and Roma Termini).
The security and protection of personnel, passengers/users at stations, assets and know-how are essential for the Group.
SECURITY INDICATORS CHANGE % TREND % 2021/2020 2021/2020
INDICATOR
2021
2020
2019
Assaults on railway personnel
354
263
395
+34.6%
Thefts at the station
473
419
1,059
+12.9%
Thefts on board trains
1,356
1,175
2,692
+15.4%
Copper thefts from operating assets
171
138
254
+23.9%
Copper thefts at depots
10
11
18
-9.1%
Total
2,364
2,006
4,418
+17.8%
The increase in the number of certain events is mainly due to the gradual resurgence of commercial services and passenger traffic in 2021.
