How to keep your Restaurant’s Door Bell Ringing? For an eatery industry, customer experience is valued the most. With this cut throat competition, not only new customer acquisition is difficult but retaining old customers is also a challenge. Here are some tips to win your customer’s heart through their stomach and pockets altogether:
1. Customer Loyalty Programs: Such programs are a big Yes in the customer community and drive them to come over again and again. Consumers appreciate when restaurant owners run discounts, offers and coupons. 2. Steal Deals: You cannot just run a deal and expect a large consumer turnaround. You will have to work hard for it. Try to research what kind of consumer walks in and what they like to do. Whether they come here to chit chat with friends over drinks, coffee or snacks, or families’ walk-in to celebrate anniversaries or birthdays? So, find a deal that would really pull in the crowds. 3. Staff: A friendly staff would leave good impression on your customer. A well dressed and well behaved staff would be appreciated by one and all. Try to train your staff regularly on the basic etiquettes so that they can forge a strong image of your restaurant in the customer’s minds.
Well, from all the above mentioned points, customer loyalty scores the top as the benefit is passing on to the customer directly in the form of money and we all love discounts. So, work on and retain your customers with acquiring new ones.