Horizons June 2012

Page 1

Horizons June 2012

A publication of the Cumming-Forsyth County Chamber of Commerce

Prestige Members

Northside Hospital-Forsyth Premier Corporate Sponsor

Forsyth County Government

jTech Networks

DeKalb Office

Children’s Healthcare of Atlanta

The City of Cumming

Georgia Power

Taubman

Anchor Home Mortgage

Joining forces on 400 O

n June 7, the CummingForsyth County Chamber of Commerce will partner with the Dawson County Chamber of Commerce and the DahlonegaLumpkin County Chamber of Commerce to host the Georgia 400 Summit. The event will serve as a regional discussion on the future of Georgia 400. “Georgia 400 is arguably the most important corridors in our region,” said Cumming-Forsyth County Chamber of Commerce’s President James McCoy. “It is an economic engine that simultaneously connects residents and businesses to medical centers, academic institutions and t h e w o r l d ’s b u s i e s t a i r p o r t , Hartsfield-Jackson Atlanta International Airport.” H ow eve r, t h e r eg i o n ’s m o s t important thoroughfare is experiencing large volumes of congestion. In a recent business climate survey, 31 percent of existing businesses stated that traffic has a negative impact on their ability to do busi-

ness. About 22 percent noted that congestion had a negative impact on their ability to retain high quality employees. Forsyth County is consistently ranked as one of the fastest growing populations in the nation. By 2017 the population is forecasted to exceed 200,000 residents. As the community continues to grow, a positive infrastructure must be in place to ensure a sustainable economic future. The Georgia 400 Summit will provide our region’s citizens, business leaders and elected officials with an opportunity to explore these issues as a community. The event will address such questions as: • How can we reduce congestion on Ga. 400? • How can we improve Ga. 400? • What are the consequences of not improving Ga. 400? The event will take place at the Forsyth Conference Center in Cumming at 11:30 a.m. Speakers include:

• Rudy Bowen Chairman, State Transportation Board of Georgia • Emily Dunn Representative for the 9th Congressional District, State Transportation Board of Georgia • Todd Long Deputy Commissioner, Georgia Department of Tran-sportation • Gena Evans Executive Director, State Road and Tollway Authority

To register, visit the Events Calandar online at www.cummingforsythchamber.org or call (770) 887-6461.


Transportation referendum launches informational Web site O

n July 31, residents across the 13-county Georgia Mountains region including Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union and White counties have the opportunity to vote on a referendum that will fund $1.26 billion in transportation improvements through a regional one-percent sales tax. A newly launched Web site provides information about the regional and local projects that would be funded in the Georgia Mountains Region. The new Web site — connectgeorgiamountains.org — is provided by the Citizens for Better Transportation: Region 2, Georgia, as a resource for stakeholders of the Georgia Mountains Region. This site features materials and information to help residents, businesses and others to learn about Georgia’s Transportation Investment Act of 2010

2

HORIZONS June 2012

and what it means for the 13-county area. The site includes referendum details, transportation project lists and project maps. Arguably one of the most important projects to be funded is the widening of Ga. 400 from McFarland Parkway to Hwy. 20. Congestion on 400 has become a major issue for residents, businesses and economic development prospects in the community. In a recent business climate survey, 31 percent of existing businesses said that the traffic has a negative

impact on their ability to do business. About 22 percent noted that congestion had a negative impact on their ability to retain high quality employees. Other projects include widening parts of Ronald Regan Boulevard, Hwy. 9, Hwy. 369, Bethelview Road and Post Road. Of the funds collected, 75 percent raised in the region will

be spent on regional projects. The other 25 percent will be returned directly to Cumming and Forsyth County for local projects. In total, Forsyth County will receive about $320 million.


Partners in Education

Northside teams up with new Kelly Mill F

orsyth County Schools would like to thank Northside Hospital-Forsyth for their generous donation of $3,000 for the clinic at the new Kelly Mill Elementary School, set to open August. Forsyth County is fortunate to have a clinic with a licensed nurse in every school. The donated money will supply many items for the health care of the students. The supplies range from band aids and cotton balls to a stethoscope and blood pressure cuff. Other purchases will include CPR

training supplies and an Automated External Defibrillator, or AED. “School staff are trained in First Aid, CPR, and AED. With this generous donation, we will be able to give first aid to the students and staff as well as promote a healthy life style through health lessons,” said Connie Trent, health services facilitator for Forsyth County Schools. “School nurses teach hand washing, tobacco cessation, CPR, and tooth brushing along with other health classes.” “This is one example of how fortunate we are in Forsyth County

that education is a top priority for the entire community,” said Ron McAllister, principal of Kelly Mill. “Through this partnership with Northside Hospital-Forsyth, students and parents can feel confident that their child’s health and safety are of utmost importance.” Northside Hospital-Forsyth has long been a partner with the school system and we thank them for their continued support. It is wonderful to have a hospital that is willing to contribute to our school’s health care needs.

HORIZONS June 2012

3


Economic Development

Jobless rate here falls to three-year low S

ince 2007, communities throughout the nation have struggled to rebound from the economic downturn. Locally, job creation has remained a primary method for stimulating the strength of our economy. A key method for measuring the progress of our recovery is by tracking the percentage of our local workforce that is unemployed. This measurement is known as the unemployment rate. According to the U.S. Bureau of Labor Statistics, as of March 2012, Forsyth County’s unemployment rate has fallen to a three-year low of 6.7 percent — as compared to the national unemployment rate of 8.4 percent and Georgia’s rate of 8.9 percent. “This is indicative of the growth in our community’s economy,” said Randall Toussaint, the chamber’s vice president of economic development. “Last year our community participated in 16 economic development projects that were estimated to create approximately 1,016 new jobs. Overall, our community is leading the economic recovery and getting people back to work at record setting levels.” The local unemployment rate had not fallen below 7 percent since December of 2008.

4

HORIZONS June 2012

Tourism

Art project enhances community locations G

iant “chicken eggs” in Forsyth County! Why chicken eggs? The egg shape was chosen to honor Forsyth County’s historical poultry industry. The Sawnee Woman’s Club, Forsyth County Parks and Recreation and the Sawnee Artists Association with grant funding provided by Forsyth County Arts Alliance have designed this project to raise art awareness in Forsyth County. The exhibit will consist of 25 large (3-foot by 5-foot) fiberglass eggs that are created by local artists for display at various locations in the county. The project allows artists, clubs, organizations, churches, schools and businesses to take part in a fun outdoor art exhibit. The eggs are made of long-lasting fiberglass and mounted throughout the community. There are currently 22 eggs in place and three more coming in the future. The Forsyth County Parks and Recreation Department has been instrumental in this project by storing the eggs, assigning the artists, coordinating the delivery and installing the final display including a sign to recognize the artist who created the egg. Lanier Technical College’s Oakwood campus places a clear coating on each to make the egg withstand the weather. The project could not have taken place without the support from the Sawnee Woman’s Club, the Sawnee Artist Association and the Forsyth County Arts Alliance. These eggs are created with themes in mind to go along with the business or location that is the home to the egg. Some have a design to represent something in the community, like the newest egg placed at the Forsyth Conference Center, which has a theme of Lake Lanier with fishing and boating. Also, the high schools in the county have

decorated several eggs and places them around the county, Forsyth Central painted its egg and it was placed at the school, West’s egg was hatched at the Board of Education, 1120 Dahlonega Highway, and North created one with Georgia licenses plates. Its nesting place is at the Forsyth County Tax Commissioner’s Office, 1092 Tribble Gap Road. Other cities have animal statues to represent them, and Cumming and Forsyth County have the eggs to represent both our history with the poultry industry and the development of our growing community. For more information on the location of the eggs, please contact the chamber at (770) 887-6461.


on enue i r t Ou Loca e Av pen! nd m Th ow O o c Se s fro is N s ro syth c A or F

Come Join Our Growing Banking Family in 2012! Locally Owned, Locally Managed, Locally Invested

BauerFinancial's

Highest 5-Star Rating

www.cbbga.com 407 East Maple Street, Ste. 104, Cumming, GA 30040 678.679.2580

505 Peachtree Pkwy. Cumming, GA 30041 770.292.8000 HORIZONS June 2012

5


Month in Review

The State of the Community luncheon T h e C u m m i n g - Fo r s y t h C o u n t y C h a m b e r o f Commerce’s annual State of the Community luncheon was held Thursday, May 3, at the Lanier Technical College Forsyth Conference Center. Below, Lynn Jackson, Northside Hospital-Forsyth administrator, addresses the crowd, right.

Photos courtesy the Forsyth County News

6

HORIZONS June 2012

Those speaking on the state of the community included Forsyth County Commission Chairman Jim Boff, left, and Cumming Mayor H. Ford Gravitt. Left, Ruth Goode and Eric Walker talk together before the event.


Month in Review

Boulder Dash a smash Runner s from around the region turned out in droves Saturday, April 28, for the 2012 Boulder Dash 5K. Left, a runner crosses the finish line at Lafarge Quarry. Right, the quarry as seen at sunrise.

Photos courtesy the Forsyth County News

May 2012 Commercial Rates 12 Month Fixed - $.0548 Variable - $0.595

Stacey Serikstad crosses the finish line. Left, Madeline Conder and her grandmother, Paula McQueen, pan for Fool’s gold after the race.

HORIZONS June 2012

7


Looking For That “Top Employee” To Round Out Your Team? classifieds reach throughout the local market, plus some. Employment ads can be placed in multiple print and online products. Our newest offering “Top Ads” allows the placement of your employment ad on the homepage of forsythnews.com.

Call Linda at 770.205.8946 to find out how affordable and effective these ads can be. 8

HORIZONS June 2012


HORIZONS June 2012

9


In-Depth

Court strikes down NLRB rule By Tracy L. Moon Jr.

O

n May 14, 2012, the U.S. Chamber of Commerce and the Coalition for a Democratic Workforce dealt yet another blow to the National Labor Relations Board, securing summary judgment in their challenge of the NLRB’s expeditedelection rule. In striking down the rule, the U.S. District Court for t h e D i s t r i c t o f Moon Columbia declined to rule on the merits of the case, choosing instead to focus upon the absence of a lawful quorum at the time of the rule’s passage. This comes on the heels of a recent decision from the U.S. Circuit Court of Appeals for the District of Columbia enjoining the Board’s notice-posting requirement, pending briefing scheduled over the summer and oral arguments later this fall.

The basis of the ruling

The NLRB had previously established an implementation date of April 30 for its expedited-election rule, which is designed to streamline the representation process by postponing resolution of a number of voter-eligibility issues (including supervisory status) until after the tally of ballots. An 11th hour petition by the U.S. chamber for a stay in that implementa-

10

HORIZONS June 2012

tion date was denied by the D.C. District Court, on the theory that the board would be unable to schedule any elections prior to the anticipated date of the court’s ruling. While this led some to speculate that the rule would proceed unscathed, the court made clear at that time that it intended to evaluate the merits of the chamber’s claim by mid-May. The expedited-election rule has been controversial from the outset, due largely to the fact that it purports to overturn decades of precedent without so much as a single vote of Congress. The controversy intensified when the board hastily attempted to finalize the rule in the midnight hour — just days before then-member Becker’s recess appointment was set to expire, and only hours after it was put before lone Republican Member Hayes for his consideration. Shortly thereafter, on Dec. 16 of last year, the board voted to approve the final rule by a margin of 2-0, without any vote or formal participation from Member Hayes. It was ultimately the mad rush to finalization that became the rule’s undoing. In the decision, the district court chose to focus exclusively on this phase of the process, and specifically upon the lack of a quorum — at least three participating members — in striking down the rule on procedural grounds. As the court noted at the outset of its decision, “because no quorum ever existed at the pivotal [Dec. 16] vote in question, the Court must hold that the challenged rule is invalid.”

‘The expedited-election rule has been controversial from the outset, due largely to the fact that it purports to overturn decades of precedent without so much as a single vote of Congress.’

The court was quick to point out that it saw no need to rule on the merits of the plaintiffs’ contentions. Moreover, it suggested that, “it may well be that, had a quorum participated in its promulgation, the final rule would have been found perfectly lawful. As a result, nothing appears to prevent a properly constituted quorum of the board from voting to adopt the rule if it has the desire to do so. In the meantime, though, representation elections will have to continue under the old procedures.”

Many questions remain

While this decision does indeed deal yet another blow to the NLRB in its efforts to secure pro-labor reforms by way of administrative rule-making, it leaves a number of questions unan-

swered, such as: 1) Will the board take heed of the decision (as expected) by suspending efforts to implement the expedited election rule in the shortterm, pending its inevitable appeal? 2) If so, will it take interim steps to “rubber stamp” its previously invalid decision by virtue of a proper quorum of current board members? 3) Does the board have the votes needed to secure its passage yet again? 4) Would this simply lead the parties back to the same court for a ruling on the merits of the case? 5) Would the current board’s ruling ultimately be upheld in the face of ongoing challenges as to its own authority, given the fact that a majority of its members assumed recess appointments during a pro forma session of Congress? At the moment, the only thing that remains clear is that the status of the board’s quickie-election rule will remain in question for now. Still, it would appear that employers have secured at least a temporary reprieve from ambush elections, during which time they remain well-advised to continue exploiting this window of opportunity to fine-tune their employee relations programs in an ongoing effort to render third party representation unnecessary. Tracy Moon is a partner with Fisher & Phillips LLP, an Atlanta-based law firm which represents employers in labor, employment, OSHA, employee benefits and business immigration law matters. He can be contacted by phone at (404) 2311400 or online at www.laborlawyers.com.


Small Business Services Center

Valuable tool from surprising source

B

usiness owners and entrepreneurs often have the misconception that accessing high quality and searchable databases is financially out of reach. Invaluable information about potential clients that meet key demographic and target criteria is available to you — for free — thanks to the Forsyth County Public Library. With your library card, you have instant online access to AtoZdatabases, a reference and marketing database including 30 million business

profiles & 220 million residents. It can be used for sales leads, mailing lists, market research, employment opportunities or finding friends and relatives. AtoZdatabases achieves comprehensive coverage on 30 million U.S. business listings compiled from sources such as annual reports, SEC filings, corporate registers, public records, national directory assistance data, thousands of yellow and white page directories and business directories. AtoZdatabases contains

unique economic entities not available in other business databases such as non-storefront businesses (i.e. eBay businesses), seasonal businesses (i.e. ski resorts), businesses without a phone number (new businesses), and doing business as (DBAs) and also known as (AKAs), LLCs and true franchise ownership shell/holding companies (i.e. Berkshire Hathaway) and other legal entities. If you’re looking to take your business to the next level and need a database to

help identify new and profitable client relationships, AtoZdatabases is for you. Please visit one of the three Forsyth County library locations and register for you library card and gain access to marketing database includ-

ing 30 million business profiles. The Forsyth County Public Library has many other resources that will help you grow and develop your business: Hoover’s Company C a p s u l e s a n d P r o fi l e s , Morningstar, Reference USA and several other resources are available from the convenience of your desk. For more information on AtoZdatabases or the Forsyth County Library please contact the library at www.forsythpl.org or (770) 781-9840.

Learn more about SBA lending at event F

inancing growing businesses is often a challenge. The SBSC is here to help. Join us on June 21 for the SBSC Seminar and luncheon to discuss SBA lending. Business owners can discuss opportunities in small business lending and learn about new changes implemented by the Small Business Administration. Carol Clark, senior vice president, SBA lending for United Community Bank, will be onsite to walk business

owners through the process of receiving a SBA loan. Carol will give you a checklist that you can use to ensure you have everything a lender will ask for in order to complete your application. In addition, Carol will go over the application process, form 7A and form 504. To attend please register online by visiting the chamber’s Events Calandar at www.cummingforsythchamber.org or calling (770) 8876461.

If you go What: SBA lending seminar Where: United Community Bank, 1015 Buford Hwy. in Cumming When: 1:30 a.m. to 1 p.m. June 21 Cost: Free for members, non-members $30

HORIZONS June 2012

11


HCA

Get the Personal Banking Service You Deserve.

Jazz in June is 5:30 p.m. June 21 at the Northside Hosptial-Forsyth Women’s Center On June 21, the Healthcare Association of Forsyth County will host the fourth annual Jazz in June. Please join the HCA as we celebrate the summer in style at one of the great signature events in the community. This event is open to all health care providers. Jazz in June will be held at the Northside Hospital-Forsyth Women’s Center Galleria from 5:30-8 p.m. Jazz in June is one of the best opportunities for health care professionals to build meaning business relationships. Please join us to new and lucrative relationships or reconnect with colleagues you may have known for years.

Our own Dr. Ellie Campbell named “Doc to Watch”

Georgia Commerce Bank is now open in Cumming. 2555 Peachtree Parkway • 770-887-9220

The HCA is proud to announce one of its own, Dr. Ellie Campbell, was selected by Concierge Medicine Today as one of the “Docs to Watch” in 2012. Dr. Campbell is a board-certified family physician with clinical interests in women’s health, wellness and complementary and alternative care at Campbell Family Medicine. Dr. Campbell is also the trusted physician to many physicians, surgeons, dentists, chiCampbell ropractors, veterinarians and their families.

Join in as part of the Healthcare Association of Forsyth County The Healthcare Association of Forsyth County is focused on serving the needs of the fastest growing industry in our community — health care. The organization provides multiple avenues for health care professionals to grow and improve their business. The HCA is built upon engagement of all health care professionals who provide care. To join the Healthcare Association please contact Jason Mock at jmock@cummingforsythchamber.org or (770) 887-6461. Carrie Garmon Branch Manager

12

HORIZONS June 2012

David Hogan Commercial Lender

Linda Bagwell Senior Mortgage Consultant


Membership Information Welcome New Members • Barnes & Thornburg, LLP — New Chairman’s Cabinet Member! • Blue Mountain BZ, Inc. • BPI Photography • Dickey’s Barbecue Pit • Emerson Benefits, LLC • Grogan Waste Services, LLC • Hall Booth Smith & Slover, P.C. • JE Dunn

• Jones Lang LaSalle • Keller Williams – Melody Parker • Professional Pawn Brokers • Russell Hodges, Attorney • Send Out Cards • Southern Capital Mortgage Group, LLC • Screens of GA (Stellar Enterprises, Inc.)

Small Business Services

I

f you’re a small business owner or dreaming about owning your own business but have questions and not sure who to ask then contact the Cumming-Forsyth County Chamber of Commerce Small Business Services Center for help. The Small Business Services Center strives to provide small and emerging businesses with resources necessary to succeed. This is accomplished through educational opportunities via classes, roundtable discussions, business coaching and mentoring, while providing a network for small businesses to support and learn

Envision a Fit Forsyth gives to Parks Foundation

T

he Healthcare Association of Forsyth County presented a $15,000 donation to the Forsyth County Parks Foundation during a recent chamber board of directors meeting. The donation was made with proceeds from the Boulder Dash 5K hosted by the Healthcare Association of Forsyth County and sponsored by Northside H o s p i t a l - Fo r s y t h a n d L a fa rg e Aggregates. More than 1,400 runners, walkers and businesses participated in the 2012 Boulder Dash. The donation

will be used by the Forsyth County Parks Foundation to support the goals of Envision a Fit Forsyth, an initiative of the HCA to support healthy lifestyles by engaging them in activities with the Forsyth County Parks and Recreation Department. A previous contribution of proceeds from Boulder Dash funded signage along the greenway to educate residents about the health benefits of exercise. For more information about the Forsyth County Parks Foundation, visit their Web site at www.forsythcountyparks.org.

from one another. Consider the following; Forsyth County continues to be ranked as one of the fastest growing county’s in the nation, 63 percent of Chamber members h av e 1 0 o r f ew e r employees and more than 70 percent of the state’s growth potential comes from the small business community. The SBSC Advisory Council has launched the Small Business Tool Kit. If you would like a copy of the kit or more information about the Small Business Services Center, contact Jason Mock at jmock@cummingforsythchamber.org or at (770) 887-6461.

HORIZONS June 2012

13


Upcoming Events May 31

What every business owner must know about protecting and preserving their company’s critical data and computer systems — 7:45 a.m., Forsyth Conference Center

June 5

June 12

Member Power Networking Lunch — Noon, Good Grub Subs Business After Hours — 5-7 p.m., BJ’s Wholesale Club

June 19

Women Who Mean Business — 7:30 a.m., Chamber Events Facility

Member Power Networking Lunch — Noon, Smokejack BBQ

Member Power Networking Lunch — Noon, Pueblo’s Mexican Cuisine

June 7

Ga. 400 Summit: A regional discussion on the future of Ga. 400 — 11:30 a.m., Forsyth Conference Center

June 21

SBSC Seminar: SBA Lending — 11:30 a.m., United Community Bank Jazz in June — 5:30 p.m., Northside Hospital-Forsyth Women’s Center

NEW! Konica Minolta bizhub C654 • Ricoh, Konica Minolta, Lexmark, HP, Samsung and Oki Data MFPs & printers • Managed Print Services • Managed IT Services • Avaya, Mitel and ShoreTel unified communication phone systems

Norcross

14

HORIZONS June 2012

770.734.5300 Gainesville

Athens

June 26

Member Power Networking Lunch — Noon, Buckhead Pizza Co.

July 3

Women Who Mean Business — 7:30 a.m., Chamber Events Facility

July 3

Independence Day fireworks and picnic: exclusive event for Chairman’s Cabinet members only — 7:30 p.m., Cumming-Forsyth County Chamber of Commerce, East Lawn

• Please visit our Event’s Calendar at www.cummingforsythchamber.org to see a full list of events, more information and registration.

Key to the events Member Power Networking Lunch — Meets every Tuesday at noon at a different location and includes casual networking for 20-35 other business professionals. Business After Hours — Meets the second Tuesday of every month from 5-7 p.m. at a different host location every month. The purpose is networking and to experience new businesses in the community. Women Who Mean Business — Meets the first Tuesday of every month at 7:30 a.m. This is a specialized networking group of over 50 female business professionals. Join them for breakfast.


Horizons 2012 Officers

Board of Directors

David Seago, Chair

Jerry Bowman

Tim Hopkins

John Kieffer, Past-Chair

Cris Burgum

Lynn Jackson

The Avenue-Forsyth

Northside Hospital-Forsyth

Conservation Resource Solutions

Drew Walker

Shawn LaFave

Royce Owens

Georgia Power - retired

Cardinal Logistics Management

Cumming Station LLC

Russ Wheeler, First Chair-Elect Hansgrohe

Linda Cole, Second Chair-Elect,

Keller Williams Community Partners

Alliance National Bank

North Georgia Promotions

Chuck Button

Scott Jordan

Tracy Moon

Scott Kuhn

Todd Moran

Bert Durand

Rep. Mike Dudgeon

Fran Forehand

Hon. Phil Smith

Sen. Jack Murphy

Alex Girrbach

Mimms Enterprises

Lipscomb, Johnson, Sleister, Dailey, & Smith LLP

Bruce Hagenau

Jim Boff

Stan Vangilder

Bobby Thomas

Sen. Steve Gooch

Lindsey Nelson

Rep. Amos Amerson

Jason Mock

Metcam

Kevin Garmon

Walmart

Bank of North Georgia

Dekalb Office

Ann-Margaret Johnston, Secretary/Treasurer

John Deruki

Cindy Mills

Tim Perry

Billy Wells

Bruce Longmore

North Georgia College & State University

Lenny’s Sub Shop

Randall Toussaint

Doug Derrer

Mike Caspar

Rick O’Brien

James McCoy

Mary Transue

Children’s Healthcare of Atlanta

Johnston & Associates, Inc.

Rep. Mark Hamilton

Mary Helen McGruder

BB&T

Bryan Properties

Chamber Staff

Dr. Buster Evans

Fisher & Phillips LLP

Jacobs Engineering Group

Deruki Construction

Ex-Officio

John Rasper

Citizen’s Bank

Bob Russell

Russell Landscape

Terry Smith

A.C. Smith Poultry Co.

Wells Fargo

Superintendent, Forsyth County Schools

United Community Bank

Gainesville State College

Ethan Underwood

Chairman, Forsyth County Board of Commissioners

Georgia Power

Georgia Power Dept. of Economic Development

Sawnee Mountain Foundation

Forsyth County Manager

State Court Judge

Chair, Forsyth County Development Authority

Paul Chambers

H. Ford Gravitt

John Hall

Bill Cupp

Blake House

Dr. Joanne Tolleson

Tom Cleveland

Jon McDaniel

AT&T

Mayor, City of Cumming

AGL Resources

Sawnee EMC

Chair, Forsyth County Board of Education

It’s My Pleasure

Forsyth County Public Library

Forsyth County News

Lanier Technical College

President & CEO

Vice President of Economic Development

Director of Operations

Director of Communications & Events

Director of Small Business Services

Anna Brostrom

Director of Tourism Development

Jimmy Lane, Jeremiah Dickerson Sales Executives

Maggie Schmitz, Sherri Klug Administrative Assistants

Customer Service Training for Business Owners or Company Decision Makers

This is not a cookie-cutter approach or one-size-fits-all approach to customer service. This course will help a business create their own standards for service. Participants will discover the tools to design their own “signature service.” It is imperative that managers or decision makers of an organization attend this session because any significant change must begin at the top. Participants will learn how to: - Define a highly satisfied customer of your business - Create a clear picture of excellent service for your own business - Develop the process for making the picture a reality - Connect the departments within the business - Deal effectively with irate customers - Follow-up and follow-through Wednesday, June 27

1pm-4pm

$25

University Center, Ga 400, Cumming

HORIZONS June 2012

15


In an emergency, experience matters Emergencies happen. And when they do, rest assured that you’ll get the best care close to home. Northside’s board-certified emergency medicine physicians and Pediatric Advanced Life Support (PALS) certified nurses are just right up the road. We hope we don’t have to see you, but if we do, you’ll be in the best possible hands. Visit us online at www.northside.com.

16

HORIZONS June 2012


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.