the complainant will be informed of that. The complaint will then be forwarded to the college official(s) best positioned to handle the concern. The official(s) will consider the complaint and respond in writing to the student generally within 30 calendar days of the submission of the complaint with recommended appropriate resolution. The Vice President for Student Development will keep a record of student complaints. Institutional Record of Student Complaints Complaint information that is tracked: • • • • • •
Date complaint received Student(s) identified in complaint Nature of the complaint Steps taken to resolve the complaint Final decision or action taken by college Any external contact initiated by the student
Franklin College will maintain and annually review this record of student complaints. Giving attention to patterns of complaints will allow for improvement in college operations. This review will consider: • • • •
Total number of complaints received Types of complaints received by generic category Total number of complaints referred to external agency for final resolution Summary of complaints, actions taken, external referrals make
Complaints to External Agencies Student complaints not resolved through the College’s formal complaint process outlined here may be reported to an external agency, including the Higher Learning Commission, The Office of Civil Rights and the Indiana Commission on Higher Education. We recommend that students refer to the specific agency’s policies and requirements for filing as many agen cies require students to first exhaust their college’s grievance procedures.
29. Title IX Pursuant to Title IX, Franklin College prohibits gender discrimination in all programs and activities of the college and requires that the college be proactive in preventing discrimination and in responding to concerns or allegations of discrimination. Title IX applies to all programs and activities available to students at Franklin College. These include but are not limited to athletic programs, academic programs, admission procedures, financial aid, career services, counseling and health services. Although Franklin College’s policies and procedures relating to Title IX are founded on the laws of the United States and the state of Indiana, they are also guided by the mission and values of the college. The goal of Title IX is to ensure equal opportunity and gender equity for all members of the campus community. The Title IX Officer is responsible for the Colleges compliance with Title IX of the Education Amendments of 1972. The Title IX Officer will monitor and oversee implementation of Title IX Compliance at the College, including coordination of training, education, communications, and administration of reporting procedures for faculty and staff. Page -73
