The Benchmark Setting the Standard for Quality Excellence
J U LY 2 0 1 5
Quality Professionals to Collaborate with Florists Since 1910, FTD has been known for quality, professionalism and customer satisfaction. Launching this year, a new Quality Service Representative (QSR) program will be available to help FTD Member Florists optimize order fulfillment. Quality Service Representatives will collaborate with participating FTD Florists, helping them identify profit opportunities, streamline fulfillment processes and increase overall customer satisfaction.
“Working with an FTD Quality Service Representative
helped my business identify opportunities to improve operations and order fulfillment. We were able to improve our order accuracy and on-time performance. Working together has provided insights for us both and opened the path to a stronger partnership.” Javier Brun, Dusty’s Flowers, San Antonio, TX
BENEFITS
• Potential to reduce cost of goods and managed labor • Reduction of fulfillment complaints, refunds and penalties • Improved product quality and performance • Greater customer experience with increased loyalty, leading to repeat business
The FTD® Purple Pop™ Bouquet (CDLd)
The QSR program underscores FTD’s commitment to continually improve the quality of orders fulfilled within the Mercury Network and strengthens the FTD brand experience for all consumers and florists.
Visit FTDi.com/Quality to review all FTD Quality Programs.
IN THIS ISSUE: • Quality Professionals to Collaborate with Florists • Tips to Help Prevent Late & Non-Deliveries • 2014 Quality Star Award Recipients • Improved Recipes Can Help Your Bottom Line • Put Your Arrangements to the Test