Funeral Times issue 1 2021 by Inhouse

The magazine for Funeral Directors in Ireland

2021 Vol.21 No.1

Funerals Live Professional Discreet Funeral Streaming Services

Making funeral participation instantaneous around the world

Streaming of full service including graveside and permanent USB copy for €450 Funerals Live, Co. Clare, Ireland Alan Foudy - Tel: 087 765 8133 / Email: info@funeralslive.ie

www.funeralslive.ie All Ireland covered

Non-religious funeral and memorial ceremonies Meaningful and bespoke ceremonies Humanist funerals and memorials are non-religious ceremonies that focus on the person who has died, the life they led, and the relationships they forged. They are based on the humanist perspective that every life is valuable and unique.

Each funeral and memorial ceremony is tailored to the person who has died, and the wishes of the people who love them. We can help commemorate the person who has died with an upbeat celebration of life, instead of taking a more solemn tone.

A humanist funeral or memorial is the perfect option for families and friends who want a sincere, personal reflection on the life of their loved ones – without religion. This can be especially important if the person who died was not religious.

A funeral can include time for silent reflection on the life of the deceased. This time is inclusive of people from all backgrounds and people with religious beliefs can take this opportunity to say a silent prayer, if they wish.

Find your local celebrant Our funeral and memorial ceremonies are conducted by humanist celebrants. Contact one of our celebrants today to find out more about saying a dignified and personal farewell. BALLYCASTLE John Foley 07949 114455

BELFAST Richard Lavery 07802 839543

BELFAST MaryLou McShane 07962 906236

NEWTOWNABBEY Stewart Holden 07971 634098

BALLYMENA Lisa Wilkinson 07759 514139

BELFAST Maire De Buitlear 07841 860276

DERRY Julie Hassell 07510 851612

NORTH DOWN Trevor Molloy 07549 946622

BANBRIDGE Joan Davis 07546 954222

BELFAST Cathy Graham 07595 927494

DROMORE Sheena Bradley 07732 143183

HUMANISTS UK info@humanists.uk 020 7324 3060

BANGOR Michael McAlinden 07305 892201

BELFAST Rachel Smith 07957 474643

DUNMURRY Janni Knox 07890 861690

humanists.uk/ ceremonies

Humanist Ceremonies™ is part of Humanists UK, a registered charity in England and Wales (no. 285987) and company limited by guarantee (no. 228781).

The magazine for Funeral Directors in Ireland

Foley’s open Clonakilty funeral home 6

Contents

Funeral Partners focus on children 10

The Socially Distanced funeral....................................................................................................... 5 Foley’s new funeral home..................................................................................................................6 Funeral partners focus on children............................................................................................. 10 IAFD News...............................................................................................................................................14 1000 repatriations for Kevin Bell Trust......................................................................................23 1940’s Rolls Royce hearse................................................................................................................24 BIE News ................................................................................................................................................26 2020 Death statistics.........................................................................................................................32 Matthew Hall on Disaster management...................................................................................42 Anniversaries by Sue Anne O’Donnell...................................................................................... 46 Lakelands Crematorium on working together to meet demand................................. 48 NAFD News ..........................................................................................................................................52 Dr Bill Webster puts Grief on Hold...........................................................................................60 SAIF News ............................................................................................................................................ 64 Home burials and a widow’s regret by Mattie Lennon..................................................... 70 PEAI News...............................................................................................................................................72 Jennifer Muldowney on outsourcing.........................................................................................76 Classifieds ..............................................................................................................................................79

IAFD virtual conference 15

EDITORIAL AND ADVERTISING CONTACTS: Graham Brown, Ruth McQuillan, Vikki Crangle, Paula Hanna Tel: (028) 3835 5060 (048) from ROI Funeral Times is owned and published by: InHouse Publications, 1 Annagh Drive, Craigavon, Co. Armagh BT63 5WF E: sales@funeraltimes.com

Disclaimer: Readers are urged to support the magazine’s advertisers, but the publishers cannot be held responsible for any claims made or implied in the advertisements. The publishers reserve the right to refuse advertising. Opinions expressed in this magazine by contributing writers and advertisers are not necessarily those of the publishers. Every effort is made to ensure the accuracy of information contributed for inclusion in this magazine but no legal responsibility will be accepted by the publishers for loss arising from the use of published articles. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without prior consent. Articles and photographs for inclusion are welcomed but the publishers cannot accept responsibility for their loss or damage however caused. FuneralTimes | 3

Frank Campbell at his Desk

Funereal Soft Furnishings Ltd, are a family run business since 1942. We supply funeral directors and coffin manufacturers with coffin interiors, shrouds, coffin pads and consumable products. Our company has been in operation for over 70 years. The company started as Shroud Manufacturers, part of W L Doggart & Sons, Undertakers Merchants on 26 February 1942. The factory was based at 7 James Street South, Belfast. Frank Campbell, joined the company in April 1951 and went on to be Managing Director in the company until his retirement in 2001. Franks son Mark who joined the business in 1991 now owns and runs Funereal Soft Furnishings.

Double elasticated frill with broad lace

Coffin pad with gold cross comes with strings or elastic. Available in a range of colours

19” White Satin elasticated frill shown with broad white/gold lace, narrow lace also available

Blue Nitrile XL Gloves

Tel: 028 9024 0270 53 Little Donegal Street, Belfast, County Antrim BT1 2JD

www.funerealsoftfurnishings.com

The socially distanced funeral A

t a time when the world is struggling to find a way for loved ones to feel part of a funeral which is restricted by social distancing measures, Funerals Live has provided a solution with their secure online viewing system. When Alan Foudy introduced the service several years ago it was in response to the increasing problem of families divided by miles, but the pandemic has meant that almost every funeral is now conducted online and the experience gained has meant that Alan has been able to solve problems for funeral directors throughout Ireland. Being part of the final goodbye to someone who has meant something in our lives has long been considered a crucial part of the grieving process, and Funerals Live enables families to record their loved ones’ funeral service in order to later afford family and friends who are unable to make it in person the opportunity to feel part of the experience. Virtual mourners are presented with the opportunity to take part in the grieving process via a secure online viewing system. With the families permission, the funeral service is recorded and made available within several hours through a secure online portal. Crucially, the ceremony may only be accessed and viewed by those who have received a specific password, thus ensuring high levels

of privacy for the family. Additionally, a live streaming option exists for viewing in real-time. Funerals Live strive to provide a professional and discreet service, respecting the sensitivity of the occasion and conducting their operations from an appropriate distance so as not to disrupt the ceremony while also respecting social distancing measures. There are a range of options available to suit the different needs of each and every family who wish to avail of the services offered. If you would like to know more, please feel free to contact Alan Foudy on: T: 087 765 8133 or by email: info@funeralslive.ie

Streaming of full service including graveside and permanent USB copy for €450

New funeral home for Clonakilty John Michael Foley of Foley Funeral Directors, Clonakilty and Timoleague, Co. Cork, opened a new funeral home in December 2019 surrounded by family and friends.

ohn Michael’s grandfather Mark Foley started the business in 1960, which his father John carried on until 2017 when he handed over the management of the business to John Michael. John Michael, together with

6 | FuneralTimes

his father John, wife Denise, four children and experienced team of staff are all very proud of their new expansion. With over 25 years experience in the funeral business including hearse hire and funeral director cover

to other funeral directors, collection and transportation of deceased and a trade embalming service for other funeral directors, John Michael is highly qualified to manage this new expansion. With the current team of staff, they can manage all aspects of the business with ease, while providing a professional and efficient service to both customers and funeral directors alike. After building a new modern embalming room

and coffin showroom in 2017, John Michael and his team refurbished and modernised their Funeral home in Timoleague in 2018 and opened his funeral home in Clonakilty in 2019. While 2020 brought its own challenges with the current covid 19 pandemic, John Michael remains optimistic that he will make a success of their new venture and admits that private funerals in 2020 did not give him much opportunity to ‘show off’ his modern funeral home to the public. This however did not stop the investment in the business as they recently bought a new Mercedes estate fitted with CPL deck to add to their existing Mercedes fleet. 2020 was a difficult year for all Funeral Directors but particularly difficult on bereaved families and hopefully we will see an end to this pandemic in the near future. Stay Safe!!

The new funeral home in Clonakilty

The new embalming room

John Michael and his professional team are available to help Funeral Directors in any way. You can find them at www. foleyfunerals.ie or mobile: T: 086 3447740 A new addition to their existing Mercedes fleet FuneralTimes | 7

E-Class Hybrid Mercedes EQ Power Available now

The New

Facelift E-Class Hearse & Limousine

Find out more online at: www.duffycoachbodies.com

IE Landline: 00 353 42 933 4312 UK Landline: 00 44 20 3290 7335

Funeral Partners focuses on children as challenging year closes 2020 was an unimaginable year for many families who had to deal with losing a loved one and embark on their grief journey during the pandemic and now the New Year has brought a new wave of Covid-19 restrictions.

uneral Partners teams have witnessed first-hand the impact these challenging circumstances are having on the next generation and have been focusing on helping children to deal with their grief and confusion. Grief book offers some comfort Faced with the enormity of losing siblings, parents, or grandparents, it is often difficult for children to express their grief or to understand what is happening in their family. Funeral Partners funeral homes in Northern Ireland are offering some comfort by providing an interactive ‘book of remembrance’ aimed at

10 | FuneralTimes

answering some tough questions and helping children articulate special memories of the loved one they have lost. Each page of the fully illustrated book ‘Dear….’, published by Funer, helps the reader evoke memories of their loved one through the senses and encourages them to put pen to paper, to include photographs of people and places as reminders of happy times and explains the meanings of words which might be unfamiliar. Andrew Neale of James Brown & Sons Funeral Directors, Belfast, said: “Throughout 2020, we have seen the upset and confusion on the

faces of children attending funerals who are not only trying to make sense of the death of a loved one but also the disruption to their daily lives due to the pandemic. The adults around them are trying to navigate their way through their own pain of loss in these most unusual of circumstances. “Caring is at the heart of our business and since we cannot offer any physical comfort to the bereaved at this time, we want to reach out to

offer support through the provision of these books which we trust will be of some comfort and help to the little ones who maybe can’t quite comprehend what is going on around them.” Funeral Partners has limited copies of the children’s grief support book available. To request a copy please email: jamesbrown. belfast@funeralpartners.com.

Bringing a little Christmas cheer

To bring a little Christmas cheer, Greater Belfast funeral directors launched a festive art competition with colouring books and over £100 in vouchers awarded as prizes to children taking part. John Gray & Co Funeral Directors asked 94 pupils from Holywood Nursery to create their best Christmas card designs that would be used on greetings cards and James Brown & Sons Funeral Directors asked 100 students from Victoria College in Belfast to take part. With a large number of entries and amazing effort put in by the children of Holywood Nursery, Gordon Dunne MLA had the tough job of picking the winner. Three-year-old Ariah FuneralTimes | 11

was awarded first place and her design was printed on 200 cards for Holywood Nursery to distribute. All 94 entrants at Holywood Nursery also received chocolate Santas and colouring books with pencils from John Gray & Co to say thank you for their wonderful drawings. Barbara Wilson, Funeral Arranger, Holywood said: “All the entries were simply fantastic. It was difficult for Gordon to pick a winning design, but Ariah’s is well-deserved.” The creative competition and standard was so high at Victoria College that there were three winners selected. Katie Dennison, Katie Walker and Sophie Eagleson each received £110 in Hobbycraft vouchers and their designs were printed on 150 cards for Victoria College to distribute. James Brown from James Brown & Sons said: “Well done to all three students for their creative designs. There’s clearly a lot of artistic talent at Victoria College.”

uneral Partners is interested in further expansion in Northern Ireland and would be happy to have an informal and confidential chat with any Funeral Directors who are considering selling their businesses. Contact Chief Executive Officer Sam Kershaw, directly on 07834 531822 or email: sam.kershaw@ funeralpartners.co.uk or Acquisition & Mergers Director Steve Wilkinson on 07528 970 531 or email: steve.wilkinson@funeralpartners.co.uk www.funeralpartnersnorthernireland.com

Tallon Mortuary Specialists Professional, Confidential and Caring Services

School of Embalming Qualify for membership of an internationally recognised embalming qualification at your own pace • The ‘Tallon Mortuary Specialists School of Embalming’ offers students and registered embalmers the highest standards of teaching and practice in a supportive environment, with full use of our training facility. • We offer both Distance Learning and attended courses.

For further information and to discuss how this course might work for you please contact us: 12 | FuneralTimes

Glyn Tallon - 14 Academy Street, Navan, Co. Meath Tel: 086 826 8876 / Fax: 046 903 6001 Web: www.tallonmortuaryspecialists.com Email: info@tallonmortuaryspecialists.com

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IAFD News A Letter from the IAFD President Dear Reader It was a great honour for me to be appointed as the President of the IAFD at our AGM on November 21st 2020. It was unfortunate that we could not meet our members in person or hold our annual Dinner Dance. Experiencing the association’s first virtual AGM by Zoom was interesting, and all things considered, it went extremely well on the day, mainly thanks to the hard work of Beverley Brown and Colm Kieran. I would like to thank and congratulate our past President, Mr Robert Fanagan for his hard work during, what was, an extremely difficult year for all of us. I would also like to thank my colleagues on the Board of the IAFD for all the hard work they do on our members’ behalf. I am a third-generation funeral director - I grew up near our family business in South Gate Bridge, Cork. As a child I was always around the funeral home helping my parents and it was no surprise to anyone that I would go on to work full-time in the family business. I have been attending IAFD meetings since the 1980’s and always enjoy catching up with other funeral directors. I have always felt that the IAFD plays a major role in the funeral profession in Ireland. Finally, for the coming year as President I will represent the IAFD to the best of my ability, and with that, I would just like to wish you all well and hope that you and your families stay safe. Kind regards Donal Forde IAFD President

14 | FuneralTimes

IAFD News

AGM 2020 The IAFD AGM took place on Saturday, November 21st, 2020 by Zoom. It was quite an experience hosting the event virtually, but thankfully it went very well. Twenty-two Members attended together with the full IAFD Board. Donal Forde, Chair of the Education Committee reported on the activities of the Committee and provided information regarding the Education Course - the Funeral Directing Certificate Award. He was delighted to announce that, despite COVID 19 restrictions, we were able to offer the Education Course again in 2020. The course commenced on October 8th 2020 and there are currently 17 candidates. Fintan Cooney, Membership Officer reported that 2020 was a record year for new IAFD members with thirteen new full members and six new associate members joining our association. He attributed this increase to three factors.

Firstly, IAFD’s profile and awareness has grown during the COVID-19 pandemic. The Association has been a leading voice for the funeral profession and featured prominently in national media over the previous months. Secondly, now more than ever Funeral Directors are seeing the benefit of being members of a national organisation, which is representing their interests and needs at the highest levels. Finally, Funeral Directors are recognising that IAFD membership provides excellent value for money - with an annual membership fee of less than the cost of the professional indemnity insurance, which is included in this subscription. Fintan also reported on Excellence Program 2 which is now in its fourth year. The programme had a delayed start due to lock-down but resumed in September with a plan to visit 40 members before year-end. However, it was suspended again due to COVID-19 restrictions. Mary Cunniffe, Public Relations Officer reported that 2020 had been a busy year as the FuneralTimes | 15

IAFD News Association’s spokesperson. Media interviews took place with the Newstalk Breakfast Show, Jennifer Zamparelli on 2FM and various local radio stations There were also contributions in the national press and provincial newspapers on various topics, but mainly in relation to Government and HSE COVID-19 guidelines, restrictions during lock-down and the lifting of and changes in restrictions during the various phases. Mary extended her thanks to Colm Kieran, who without hesitation at a very critical time, took up the role of spokesperson for the Association.

During the months of March, April and May Colm participated in many media interviews ensuring a clear message was delivered from the IAFD to the media and public alike, while reinforcing the steps necessary to ensure the safety and welfare of our members and their client families. Niall Mulligan, Hon. Treasurer reported on the Audit and Risk Committee and presented the annual accounts. Finally, Robert Fanagan made his Outgoing President’s address and invited Donal Forde to become IAFD President for 2021.

OTHER NEWS...

COVID-19

BREXIT On behalf of the IAFD we have requested information from the Irish Minister of Foreign Affairs, Mr Simon Coveney regarding the potential impacts of Brexit on Funeral Directors. Any information received will be communicated to our members. We have also been in communication with the National Association of Funeral Directors (NAFD) in relation to Northern Ireland and will share any information we receive with IAFD Members.

We all hoped 2021 would be a bright new dawn in which COVID-19 would be just a bad memory. Unfortunately, we find ourselves in a continuing cycle of restrictions as the virus mutates. We are now in a critical situation and we are asking all Funeral Directors to refrain from advertising funeral arrangements in accordance with the HSE guidelines. While some of us may not like or even agree with all of the guidelines and restrictions, as Funeral Directors we must show leadership in our communities. We have a responsibility to the public at large, the families we work for, our staff and other colleagues, our own families and our fellow funeral directors to reduce the spread of the virus. If we ignore the guidelines, we are compromising the health and safety of our communities. The IAFD will continue to update members with new guidelines, if and when they change.

COVID-19 VACCINE

n Northern Ireland frontline funeral operatives and mortuary technicians/embalmers are now categorised in the list of frontline healthcare staff for whom occupational immunisation with the COVID-19 vaccine is recommended. In the Republic of Ireland IAFD has been in contact with the Government and the Health Service Executive, impressing upon them the importance that Funeral Directors and their staff are included with other frontline and emergency workers for priority vaccination. When we have any information on this all members will be informed.

16 | FuneralTimes

IAFD Contacts Donal Forde (President) Forde & Sons Funeral Home South Gate Bridge Cork Co. Cork Ph: 021 4318222 Email: fordes@indigo.ie Dara Gillespie (First Vice President) Finlays Funeral Service Tierney Street Ardee Co. Louth Mobile: 086 7923472 Email: dara.gillespie@finlaygrp.com Robert Fanagan (Immediate Past President) Fanagans Willbrook Street, Rathfarnham, Dublin 14 Ph: 01 4931000 Email: robert@fanagans.ie Niall Mulligan (Hon. Treasurer) Heffernan’s Funeral Directors Trim Co. Meath Mobile: 086 8208501 Ph: 046 9438662 Email: heffernansfd@gmail.com Mary Cunniffe (PRO) Massey Bros Funeral Home Templeogue Village Dublin 6W Mobile: 085 8010742 Ph: 01 4907601 Email: mary.cunniffe@hotmail.com

Fintan Cooney (Membership Officer) Fanagans 54 Aungier Street Dublin 2 Ph: 01 4167700 Email: fintanjen@gmail.com Niamh Sweeney (Education Officer) John Sweeney and Sons Fairgreen Arklow Co Wicklow Ph: 0402 32333 Email: niamh@johnsweeneyandsons.ie Dermot McCarthy McCarthy’s Funeral Home Gurrane, Banteer, Cork. Ph: 029 56044 Email: dermot@mccarthyfuneraldirectors. com Edwina Fitzgerald Fitzgeralds Funeral Directors Channel Road Rush Co. Dublin Ph: 087 3512949 Email: edwinafitzgerald78@gmail.com Keith Greaney Conneely Funeral Directors Flood Street Galway 091562866 keithgreaney@gmail.com Tom Lawless Lawless Funeral Directors Mucklagh, Tullamore Co. Offaly Ph: 057 9322622 Email: info@tullamorefunerals.ie FuneralTimes | 17

New Delivery -

Quinn Hearse and Limousine

Edwina Fitzgerald takes the keys to a newly built E Class Limousine from Quinn Hearse & Limousine to complement the fleet of Fitzgerald’s Funeral Directors, Rush

Pearson Repatriation Service (UK) A small independent family run company offering a fast and reliable service 24 hours a day.

As part of our service to you, we can: • Repatriate the deceased from the UK • Provide a coffin and interior • Provide embalming services

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OVID: CERTAINLY ONE ASPECT OF THE JOB YOU NEVER WANT TO TAKE HOME WITH YOU. FORENSIC CLEANING NI, SPECIALISTS FOR A DECADE IN DEALING WITH VIRAL AND TRAUMA DECONTAMINATION ARE MARKET LEADERS IN HELPING COMBAT THE SPREAD OF THIS KILLER VIRUS.

elping Funeral Directors across the UK and Ireland with Coronavirus advice for scheduled sanitising, risk reduction and also how to reduce the risk when dealing with a cadaver prior to them being placed into a body bag or coffin which makes this traditional apparatus more effective and safer to use. Desmond from Forensic Cleaning NI states that when he has been dealing with funeral directors first response teams, concerns were raised with the potential release of aerosols from the chest cavity when the cadaver was being moved in preparation for transport to their next destination. This poses a huge risk of fresh viral transfer and spread to equipment and anyone in the immediate environment even if the area had been well ventilated and sanitised. To reduce the risk from this potential viral aerosol transfer from an infected cadaver Forensic Cleaning NI have manufactured a “FC Cadaver Cover” which can be placed inside a traditional body bag or coffin.

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We Stand Together During the toughest of times, we stand together This last year has been the toughest that many businesses have ever faced, and the funeral profession is no exception. With more than 100 family businesses in our network, Funeral Partners understands the pressures you have faced. For some of you, the coronavirus outbreak may have focused your mind on the future of your business, your resilience to the next set of challenges and the succession plans you have in place. Despite the current climate we would still like to talk to you if you are thinking about selling your business.

We are Funeral Directors. Like you. As experienced Funeral Directors, we know you want to maintain your business’s reputation, ensure continuity of care for families, protect your employees’ interests, and keep your family name above the door.

You’ll be in safe hands with Funeral Partners

For an informal, confidential conversation about selling your business now, or in the future contact:

Sam Kershaw, Chief Executive Officer 07834 531822 sam.kershaw@funeralpartners.co.uk

Steve Wilkinson, Acquisition & Mergers Director 07528 970531 steve.wilkinson@funeralpartners.co.uk

Your reputation is our reputation corporate.funeralpartners.co.uk

Funerals without families The team at Finders International

taff at Finders International Probate Genealogists locate Deceased’s next of kin on behalf of Funeral Directors, Hospitals, Councils, Care Homes and Solicitors. If you have been contacted by a Hospital

or Care Home and asked to arrange a funeral where someone has died with no known next of kin, there are ways in which we can provide assistance. We can carry out research to locate

HAVE YOU BEEN ASKED TO ARRANGE A FUNERAL WHERE SOMEONE HAS DIED WITH NO KNOWN NEXT OF KIN?

individuals or families. Our service is free to anyone referring a case to us. All referrals are confidential and we are registered with the Data Protection Commission. Case Study - Dublin Hospital In July 2019, Patrick Murphy* passed away in a Dublin hospital at the age of 81. Patrick was a bachelor and unfortunately had no nextof-kin details included on his hospital file. Hospital staff had noticed that no one visited Patrick while he was in hospital. Hospital staff contacted his GP but there were no next-ofkin details on his GP file. Having heard of the free “Next of kin” tracing service from Finders International Ireland, the hospital medical social worker got in touch to ask if Finders could locate Patrick’s extended family so that his funeral could be arranged. Once instructed, Finders International Ireland Research Team began tracing his family tree. Patrick’s birth was tricky to locate because his mother had married after his birth and Patrick had been registered with his mother’s maiden

name. By tracing Patrick’s mother’s death, the research team were able to identify his mother’s grave in Deansgrange Cemetery where she is buried together with Patrick’s grandparents. Through further research Patrick’s Solicitor was identified and contacted. He was grateful to hear from us as he was unaware that his client had passed away. The Solicitor requested that we continue our research to locate the beneficiaries named in Patrick’s Will, some of whom live in the UK, Spain, Canada and Thailand. The initial inquiry from the hospital was received on a Thursday afternoon and by the Tuesday afternoon Finders had found Patrick’s mother’s grave, his Solicitor and his Will. *The real name of the Deceased has been amended for privacy reasons. We would be delighted to discuss our services or answer any queries. Please contact us by phone (01) 5676940 or email on contact@findersinternational.ie

Milestone for Kevin Bell Repatriation Trust

Despite only founding the charity in 2013, Colin and Eithne Bell have, as of late last year, brought home the remains of over 1,000 Irish men, women, and children, all in memory of their late son Kevin. FuneralTimes | 23

1940’s opulence ready for the final journey! Cassidy Chauffeur Drive, established over thirty years, are an independent family run business in the Dublin 12 area. Cassidy Chauffeur Drive provide limousine hire for Funeral Directors within the Leinster area. Recently they have launched their 1940’s Vintage Rolls Royce Hearse for hire. The Hearse has been totally refurbished and restored by the team at Cassidy Chauffeur Drive. The Hearse was in a sorry state of disrepair and neglect.

24 | FuneralTimes

However, the team at Cassidy Chauffeur Drive have lovingly transformed the Hearse into a stunning example of a working Rolls Royce Hearse from the 1940’s period. The deck of the Hearse has been redesigned so it can be adjusted in order to facilitate all sizes of coffins. Cassidy Chauffeur Drive are happy to hire the Rolls Royce Hearse with one of their drivers to Funeral Directors throughout the country.

CASSIDY

CHAUFFEUR DRIVE

Newly Restored 1940’s Rolls Royce Hearse For Hire Our recently restored 1940’s Rolls Royce Hearse is available for hire to Funeral Directors, along with one of our drivers, throughout the country. 13 Knockmitten Lane, Western Industrial Estate, Dublin 12 Phone: 01 4501533 / Mobile: 087 2567822

BIE News BIE News Ireland Division Hi All, Well, on writing this we are now going through a third and probably the most serious wave of Covid 19. I hope everybody is keeping safe and well. Out of Covid has come a number of initiatives out of necessity, one of which is how we now communicate. The Irish division has had its first Zoom meeting on December 20th with our National President Bobby Hopkin-Hoggarth present. It was a huge success and extremely interesting and insightful. I would urge and encourage every member to invest their time at these meetings as I think everybody walked away from it having learned something new. Congratulations to John McDonagh who received his membership certificate by virtual means. We are still inviting guest speakers along to meetings but this time we are taking a slightly different approach and again we would like to thank Bobby for her attendance and for her input. Just on a final note, please take care and stay safe and remember that every deceased in our care is potentially infectious. Hope to see you all at our next Zoom meeting. BIE Irish Chairman Cyril Gantley

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List of BIE Officers and Appointed Representatives for 2020 National President: Bobby Hopkin-Hoggarth MBIE Imm. Past President: Dr Phil Gore MBIE 1st Vice President: Dianne Hughes National PRO & National General Secretary: Karen Caney FBIE White Meadow Cottage, Brailsford, Derby DE6 3DA Tel: 01332 349035(BIE) Mobile: 07786 432014 E: karencaney@btopenworld. com National Treasurer: Michael Liddle FBIE 10 Yew Tree Close, Silsoe MK45 4EQ Business Tel: 01582 490005 Home Tel: 01525 860117 E: michael@silsloe.wanadoo. co.uk Editor: Gwen Schofield FBIE 9 Seymour Walk, Meltham, Holmfirth HD9 4BP Home Tel: 01484 851994 Mobile: 07778 279100 E: gwen.schofield@ntlworld. com Master Fellow: David Kaye FBIE Student Liaison Officer: David Coster MBIE

IRISH DIVISION Chairman: Cyril Gantley MBIE 336 Kildare Road, Crumlin, Dublin 12 Mobile: 085 7671582 E: cyril.gantley@mortuaryscience.ie Secretary: Susan Moran 20 Cedarwood Park, Newbridge, Co. Kildare Mobile: 086 0619500 E: susan.moran@mortuaryscience.ie National Council Rep: Pamela Murphy MBIE 14 Parknasillogue Court, Enniskerry, Co. Wicklow Mobile: 085 7415421 2nd National Council Rep and Treasurer: John Hawe MBIE 12 Meadow Vale, Smith’s Road, Charleville, Co.Cork Mobile: 087 6390087 E: jmhawe@eircom.net NORTHERN IRELAND DIVISION Chairman Pat Harley, MBIE 67 Creggan Road, L’derry BT48 9DA Tel: 07712 899137 E: pat.harley@hotmail.co.uk Vice Chairman: Mrs N Taggart, MBIE 11 Alderley Crescent, Newtownabbey BT36 7WY

Tel: 07917 220073 E: nikkiknockaning@aol.com 1st National Council Representative: Laurence O’Neill MBIE 98 Stewartstown Road, Belfast BT11 9JP Tel: 028 9062 0099 E: oneill8210@hotmail.com 2nd National Council Representative: Ellison Sloan MBIE Tel: 028 3833 6175 Treasurer: Andrew McMullan MBIE 22 High Street, Ballymoney Co. Antrim BT53 6AQ Tel: 028 2766 2265 E: andrew@mcmullanfunerals. com Secretary: Liam Edwin Boyle, MBIE S. Clarke and Son Funeral Directors 12 Court Square, Newtownards, Co. Down BT23 7YN Tel: 07713 575501 E: liamboyle15@hotmail.co.uk 1st Educational Committee Representative: Stephen Shields MBIE James Brown & Sons 300 Newtownards Road, Belfast Tel: 028 9045 1021 E: jamesbrown.belfast@ funeralpartners.com Student Liaison Officer Charlie Poots MBIE FuneralTimes | 27

Humanist funeral celebrants A time for reflection As always, the start of a new year seems a fitting time for reflection. There’s no doubt that 2020 was a difficult year for us all. The covid-19 pandemic brought sadness and loss on a scale that was unimaginable. Funeral Directors, embalmers, coroners, pallbearers, and celebrants were - and still are - at the sharp end of the pandemic. Despite the challenges faced - including delivering live streamed ceremonies from home - Humanist Ceremonies celebrants were widely praised for the funerals they conducted in 2020. Personalisation and customer satisfaction In 2020, 99% of Humanist Ceremonies funeral clients rated our ceremonies ‘5 out of 5’ for satisfaction (with 1% rating them ‘4 out of 5’). We believe this is because our funerals and memorials are totally personalised. Humanist funerals and memorials are non-religious ceremonies that support family and friends to mourn and to celebrate the person who has died. They focus on the life they led, the relationships they forged, and the legacy they left. They are based on the humanist perspective that every life is individual and valuable. Here are some examples of testimonials from our clients about the importance of personalisation: ‘Many people commented on how much they enjoyed hearing about all the different parts of Dad’s life.’ 28 | FuneralTimes

‘The celebrant found a way to both tell the story of Dad’s life, and to mark his passing.’ ‘The service was perfectly tailored to my late father in a way that a religious service would not have been.’ ‘One person thought the celebrant was a family friend, as the tribute was so personal.’ Our approach Clients highly rate our celebrants. So much so that 99% rated their funeral celebrants’ performance 5 out of 5 (with 1% giving a rating of 4 out of 5). Humanists UK’s training, mentoring, and continuous professional development programme supports celebrants to work with clients in a sensitive and professional manner. We believe it is our celebrants’ attention to detail which means so much to our clients. Here are just a few of the things clients had to say

about our celebrants and their approach: ‘The celebrant took the time to speak to, and include comments from, all family members which was important to us.’ ‘The celebrant delivered a truly appropriate eulogy in a sensitive manner and made special efforts to include the music we requested. I shall be forever grateful for her help at a time when I felt completely helpless.’ ‘The celebrant’s preparations were thorough and meticulous, and the ceremony not only ran like clockwork, but also hit exactly the right tone. Although most of the credit should go to her, it is also clear that Humanists UK provides excellent advice and training.’ A celebration of life Ceremonies conducted by humanist celebrants are both a dignified, personal farewell and a celebration of a life.

They’re the perfect option for families who want a sincere, personal reflection on the life of their loved one. This celebration aspect of our ceremonies often resonates with attendees, especially those who have not previously attended a humanist ceremony. ‘The service was both a celebration and a ceremony.’ ‘Everyone attending commented on what a pleasant difference it was from the more traditional religious ceremonies they’d attended, and that it was the perfect ‘positive send off’ for the deceased.’ ‘A true celebration of my wife’s life.’ Providing comfort Clients often talk about how comforting they have found both the personalised ceremony and the process of working with a humanist celebrant. ‘Delightful, comforting ceremony for family and friends.’ ‘Our celebrant helped us to remember what is good about life and love, as well as bring to the surface wonderful memories of my mother, even at this time of loss.’ ‘The celebrant guided us through

the process and ceremony with consummate ease, making us all feel safe and in good hands. I cannot thank him enough.’ Making plans Many people tell us that attending a humanist funeral makes them decide that that is what they’d like for their own send off. This means that celebrants are frequently asked to conduct further funerals and become the family’s trusted humanist celebrant. Many of our celebrants are now trained in pre-planning funerals for clients who wish to plan their own ceremony. By working with your local celebrant, clients’ wishes about which funeral home to use, can be recorded along with the detailed plans for the Order of Service. ‘A lot of people said they would like a humanist service after being at this one.’ ‘Some of those attending the humanist funeral said they now knew exactly what they wanted.’ ‘The celebrant made the service about my dad, which was wonderful. I’m going to put this in my will to do the same thing.’ Inclusive ceremonies Because humanist funerals are non-religious, clients often comment on the inclusive nature of our ceremonies for

people of different faiths and none. ‘The humanist ethos and approach really suited our family, and at the same time allowed family and friends of other faiths to experience the ceremony in their own way.’ ‘The celebrant conducted an outstanding memorial. Everyone who attended was impressed.’ Bravery We are proud of our funeral celebrants who, in addition to their usual repertoire of skills of sensitivity, kindness, and empathy, in 2020, conducted themselves with bravery and selflessness. Quickly designated as key workers, celebrants found themselves on the frontline of the pandemic, alongside fellow funeral professionals. Celebrants made themselves available to conduct planning meetings with families by phone or video. And, they delivered socially distanced and live-streamed ceremonies. We know that their actions have brought comfort to many people at the saddest point in their lives. If you have clients who are considering a non-religious funeral for a loved one, please share this article with them and signpost them to our website, humanistceremonies. org.uk.

Find a celebrant near you - To find your local Humanist Ceremonies celebrant, check out the directory on the inside cover of this edition of Funeral Times — or visit humanistceremonies.org.uk/find-a-funeral-celebrant. FuneralTimes | 29

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2020 Death statistics D

eath statistics tell us about long term trends in death rates among different age groups and across the entire population. Governments both in Ireland and Northern Ireland also capture statistics in great detail regarding causes and locations of death. Last year the release of statistics has inevitably been impacted by Covid-19 but both the Central Statistics Office and The Northern Ireland Statistics and Research Agency have released some data. The NISRA have helpfully published the following commentary on Covid-19 deaths and as rates haven’t varied much between north and south a similar picture emerges across the island.

Analysis of Covid-19 related deaths: March - August 2020 The Northern Ireland Statistics and Research Agency (NISRA) has published a quarterly Covid-19 bulletin reflecting Covid-19 related deaths that occurred (based on the date of death) in Northern Ireland between 1st March and 31st August 2020. The statistics show that Covid-19 related deaths (875) accounted for 10.9% of all deaths in Northern Ireland over the six-month period. Agestandardised mortality rates (ASMRs) are used to directly compare mortality rates for different groups, including males with females, or regions, using the age structure of a standard population. The Covid-19 related ASMR for March to

August was 55.2 per 100,000 persons. Males had a significantly higher rate of death linked to Covid-19: the ASMR for males was 69.9 deaths per 100,000 of the male population compared with 45.8 deaths per 100,000 females. Monthly Covid-19 ASMRs per 100,000 were highest in April (36.7 for males and 23.4 for females) and lowest in August (1.9 for males and 0.6 for females). Belfast Local Government District (LGD) had the highest Covid-19 related ASMR with 90.0 deaths per 100,000, followed by the neighbouring Antrim and Newtownabbey LGD at 73.1 (per 100,000). Fermanagh and Omagh had the lowest Covid-19 related ASMR of 17.2 (per 100,000),

Deaths in Northern Ireland by Month of Registration, 2006-2020P

Provisional Data

Month of Registration Year Registration 2011 2012 2013 2014 2015 2016 2017 2018 2019P 2020P January 1,538 1,433 1,535 1,523 1,599 1,499 1,818 2,101 1,565 1,668 February 1,176 1,267 1,310 1,192 1,393 1,332 1,391 1,456 1,301 1,282 March 1,305 1,316 1,370 1,294 1,475 1,344 1,449 1,487 1,345 1,380 April 1,096 1,281 1,448 1,219 1,261 1,257 1,148 1,281 1,354 1,933 May 1,223 1,329 1,239 1,095 1,157 1,214 1,360 1,166 1,349 1,444 June 1,164 1,110 1,045 1,042 1,351 1,254 1,262 1,146 1,118 1,307 July 985 1,132 1,224 1,151 1,175 1,149 1,178 1,149 1,243 1,257 August 1,203 1,167 1,079 1,109 993 1,258 1,172 1,230 1,166 1,174 September 1,076 1,050 1,159 1,284 1,322 1,216 1,163 1,095 1,200 1,384 October 1,128 1,259 1,217 1,308 1,260 1,257 1,333 1,347 1,302 November 1,134 1,235 1,185 1,155 1,251 1,337 1,403 1,231 1,396 December 1,176 1,177 1,157 1,306 1,311 1,313 1,359 1,233 1,419 Total 14,204 14,756 14,968 14,678 15,548 15,430 16,036 15,922 15,758 12,829 32 | FuneralTimes

followed by the neighbouring Derry and Strabane with an ASMR of 27.0 (per 100,000). Adjusting for differing age structures within the population, Covid-19 related ASMRs were highest for the 20% most deprived areas at 66.0 deaths per 100,000 population, followed by the 20% least deprived areas at 60.4 deaths (per 100,000). This compares with an ASMR of 55.2 per 100,000 persons for Northern Ireland as a whole. The highest Covid-19 related ASMR was found in urban areas (66.9 deaths per 100,000 population). This was significantly higher than ASMRs in areas categorised as mixed urban/rural (43.3 deaths per 100,000 population) and rural (36.3 deaths per 100,000 population). Proportions of Covid-19 related deaths in Northern Ireland by country of birth are in line with proportions from the Northern Ireland 2011 Census. One hundred and two of the 875 (11.7%) Covid-19 related deaths were persons of working age (aged 20-69), of which the largest group (40 persons; 39.2%) were in the skilled trades, elementary occupations or process, plant and machine operative occupational groups. NISRA October 2020

Analysis of Underlying Cause of Death Data, including COVID-19 January - October 2020 Total registered deaths1 by sex and age group, January - October 2020 Sex Male........................................................................... 11,361 Female..................................................................... 11,055 Age group Under 25...................................................................... 162 25-49............................................................................ 707 50-64........................................................................ 2,300 65-79.......................................................................... 7,023 80 and over.......................................................... 12,224 Total deaths registered................................... 22,416 1 Includes deaths which occurred in 2020 only. Information courtesy of the Central Statistics Office

Week Starts (Saturday) 04/01/2020 11/01/2020 18/01/2020 25/01/2020 01/02/2020 08/02/2020 15/02/2020 22/02/2020 29/02/2020 07/03/2020 14/03/2020 21/03/2020 28/01/2020 04/04/2020 11/04/2020 18/04/2020 25/04/2020 02/05/2020 09/08/3030 16/05/2020 23/05/2020 30/05/2020 06/06/2020 13/06/2020 20/06/2020 27/06/2020 04/07/2020 11/07/2020 18/07/2020 25/07/2020 01/08/2020 08/08/2020 15/08/2020 22/08/2020 29/08/2020 05/09/2020 12/09/2020 19/09/2020 26/09/2020 03/10/2020 10/10/2020 17/10/2020 24/10/2020 31/10/2020 07/11/2020 14/11/2020 21/11/2020 28/11/2020 05/12/2020 12/12/2020 19/12/2020 26/12/2020

Average number of deaths registered in Total Number of corresponding week in Deaths Registered in previous 5 years (2015 P Week (2020 ) to 2019 P ) 395 402 411 391 347 383 323 374 332 346 306 340 297 317 347 343 312 356 324 343 271 297 287 320 434 298 435 295 424 290 470 284 427 320 336 274 396 295 325 290 316 279 304 271 292 293 290 286 295 270 289 288 275 255 240 264 307 265 273 282 280 276 278 265 313 263 303 259 234 255 296 276 322 282 323 288 328 286 348 300 278 295 391 286 368 284 386 296 406 297 396 319 348 311 387 322 366 322 350 344 310 281 333 280

Information courtesy of the Central Statistics Office FuneralTimes | 33

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adly, the pandemic and ongoing lockdown is taking a huge toll on the health of the population, both physically and mentally. More than ever, it is important that people, families and communities are supported to look after and protect their health through this dark time. Northern Ireland Chest Heart and Stroke (NICHS) have launched their new ‘Step by Step’ campaign, encouraging people from all backgrounds and abilities to take small steps to get active, rebuild their health and wellbeing, to get local people back on their feet. The charity has continued supporting thousands of people across Northern Ireland throughout the COVID-19 pandemic, having redesigned a number of their services to continue delivering support online. In 2019/20, the charity has helped people to get back on their feet through: • Investing £2.9 million in services during 2019/20 • Supporting over 25,000 people in schools, workplaces, and communities to live longer, healthier lives • Supporting over 3,300 living with heart, stroke, or respiratory conditions One of the people the charity has supported during lockdown is Mark McCall. Mark, aged 30 from Belfast, had a stroke in 2018. When he returned home from hospital, he had to sleep downstairs while he tackled relearning to walk and getting back on his feet. Two weeks after leaving hospital, Mark was introduced to the charity’s services. He says, “The groups were absolutely fantastic. They help people to get out and get to know other people and enjoy themselves and have a bit of a laugh. The groups for me have been phenomenal.” Since the COVID-19 pandemic, Mark has been taking part in NICHS’s Taking Control Self Management programme on Zoom each Friday. He says, “The course really helps you with living with the effects of a stroke. We

38 | FuneralTimes

Mark McCall talk about different things each week like exercise, diet, depression and medication. You get more information and find out different bits and pieces from each other that really helps. The smallest things can help. I look forward to it on a Friday.” On the help he has received from the charity, Mark says, “I don’t know what I would have done without the services though. It would be a very dark place if there was no chest, heart and stroke group. It’s a fantastic service.” To find out how you can help Northern Ireland Chest Heart and Stroke rebuild healthy local lives like Mark’s, visit www.nichs.org. uk/stepbystep

ECC Refrigeration and Air Conditioning keeping Funeral Directors cool East Coast Cooling have, over the past 20 years’, created a strong reputation for themselves through work with the commercial sector throughout Ireland, the strong relationships they have built with Funeral Directors playing a key role in their success to date. Based in Dundrum, County Down, the firm has many friends in the funeral industry throughout Ireland. Suppliers of Cold storage solutions, East Coast Cooling are able to offer bespoke cold storage rooms for mortuaries and funeral homes alike, and

tailor to the smallest of details to ensure that the product you receive is exactly what will work for your business. All rooms are of course manufactured and installed to the highest quality by the team of highly experienced refrigeration engineers. Available across the island of Ireland, the design team are always available to advise how the space you have available in your funeral home or mortuary can work best for you. One of the key staples of East Coast Cooling’s stellar reputation and, given the current situation in which we find ourselves, one

which has been much sought after through the past year, is air conditioning systems. With free site surveys always available, a number of business’ from right across the funeral trade in Ireland have been in touch to enquire about the use of such systems in their fight to both protect and ensure a level of comfort for staff and customers alike. For any enquiries or simply for more information, contact East Coast Cooling on Tel: 028 4375 0877 or 07515 486 944. E: info@ eastcoastcooling.co.uk / www.eastcoastcooling.co.uk

We supply bespoke cold storage rooms for mortuaries and funeral homes. All our rooms are manufactured and installed to the highest quality by our team of highly experienced refrigeration engineers. We offer our customers custom design ideas to suit their business needs. Based in Newcastle, Co. Down, our services are available throughout N. Ireland and Rep. of Ireland.

Tel: 028 4375 0877 or 07515 486 944 info@eastcoastcooling.co.uk • www.eastcoastcooling.co.uk FuneralTimes | 39

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Matthew Hall, MBIE, has been with Dodge 26 years and is the Sales Manager for Dodge UK. He is an experienced embalmer with over 20,000 cases under his belt. As well as being a qualified embalmer he is also a qualified autopsy technician. In addition to all that, he is a mortuary manager and a team member for a Disaster Team which has taken him to many parts of the world.

Disaster Management Formaldehyde-Free used to great effect BY MATTHEW HALL MBIE

n July 17, 2014 Malaysian Airlines Flight MH17 was reportedly shot down near the village of Hrabove in eastern Ukraine, killing all 298 passengers and crew. The incident in itself was big news and worthy of worldwide coverage but sadly it came on the back of Malaysian Airlines Flight MH370 which went missing on the 8th of March 2014 carrying 239 passengers and crew. As this is being written it is still classified as missing despite many millions of U.S. dollars being poured into resources to try and locate the plane. This is a story for another occasion when hopefully the plane is found and the victims can be laid to rest. I am not writing to ascertain the “who, what, or why” about the tragedy of flight MH17. That has been, and continues to be, covered by the world’s media on a regular basis. Rather, I am writing to discuss 42 | FuneralTimes

how remains were treated after the event. As has been widely reported, the crash site, as we will call it, was in the middle of a battle zone and featured heavy fighting between Pro-Russian separatists and Ukrainian forces, making it a hostile environment, not a safe place for body recovery teams and crash investigators. This, naturally, did not aide body, property, and wreckage recovery, or assist with identifying the cause of the crash. It took a number of weeks for the remains to be taken by train to Donetsk in the Ukraine and then flown to the Netherlands for identification and DNA sampling, the DNA process itself being a long, slow process. Most readers will have seen on the television that the remains were accorded a full and dignified reception and were individually treated with the utmost respect. While I was not directly involved in this

deployment, team members from throughout the world were tasked with treating and repatriating some of the remains. Often in these situations, the team has little say over the choice of premises and quite often the team has to “make do and mend.” On this occasion, however, the team was able to secure a mortuary facility located within a funeral home in the local community in which to work. This facility was relativity close to where the remains were being held, as well as being well-placed from a transportation perspective. Great care had to be taken as to what products were used, due to the numbers and the type of remains being treated, the “Eco-Friendly” approach to embalming adopted within Holland, and the general facilities within the mortuary, which included little in the way of ventilation. The day-to-day work of the funeral home continued throughout the response, so logistics played a big part in the operation. It was decided by the team directors that it would be advisable to use as many formaldehyde-free products as could be used to complete the task-inhand. The only exception to the nonformaldehyde products being used was SynGel HV, this being necessary to coat the remains after treatment. The products used were: • Freedom Cav • Dryene II • Viscerock FF • Neutrolene • SynGel HV • Dis-Spray

• Formaldegone (to counteract any fumes of the SynGel HV) Not a large list of products you might think, however for those of you familiar with this type of work, it is rare to be able to carry out any form of arterial injection, and more common to “inject” the remains via a trocar to insure as much saturation of the tissue as possible. Given the condition of the remains, the need to effect stabilization and to reduce further decomposition, the methods used are very effective. With regard to the strong odours present, Neutrolene - in spray form - was used to combat these powerful odour’s. This made for a much more tolerable and less harmful working environment, due to the properties of the Neutrolene. After the remains were cleaned they were injected hypodermically with a mixture of Freedom Cav and Dis-Spray. Once this procedure was complete, the remains were then liberally covered with SynGel HV and Dryene II, coated in the Viscerock FF, and placed in a bag which was then sealed. The bag was sprayed with Dis-Spray and Neutrolene and placed in another “outer” bag. Though there are other items available with the same effectiveness within the Neutrolene range, the spray was the most versatile in this situation. Normally when working these types of disasters it is more traditional to use “strong, neat” formaldehyde fluids and Action Powder to cover the remains. As you can imagine in some places the chemical fumes are worse than the tissues being FuneralTimes | 43

worked on! It has been proven that more than adequate treatment can be achieved by utilizing formaldehydefree products to make “safe” remains in this type of situation and not just for the short term. The use of formaldehyde-free products has been a great success. Anyone familiar with British public transport systems will know about the saying, “You wait at a bus stop and nothing happens, then two or three buses come at the same time, almost in convoy.” This is sometimes true of disaster scenarios. Not to make light of any of these tragedies, but all too often this is the case, and at present there are other deployments ongoing by the team. One of the deployments involved a flight from one African nation to another which crashed en-route killing all the passengers and crew on board. This in itself was bad enough and one can only imagine the poor families that had lost loved ones. However, the crash took place in a war torn region which was, and is, controlled by militia, making initial body recovery by the “normal” methods impossible. Within a few days, military forces arrived to control the situation and effect body recovery. As this was a war torn region it was not possible to carry out the necessary processes “in country” as is usual, so the remains were air lifted to a special facility for the usual DNA and ID procedures. As always, gathering suitable DNA samples for possible matches takes time. While this was taking place, facilities for the team to work in were located and procedures were set in place for the deployed team. After viewing the remains, it was decided that the same protocol as used in Holland, using formaldehyde-free products, would once more be ideal and arrangements were made for suitable quantities of these products to be shipped out in readiness. A small team of appropriately skilled members duly arrived and commenced their task. Although many of the remains at this stage were dry fragments there were a large quantity of very “wet” decomposing and odorous tissue. Once more the same procedure as in Holland was used, employing Viscerock FF, Dryene II, Freedom Cav, Dis-Spray and Neutrolene. Once the remains were prepared they were encoffined and ready for repatriation to their relevant countries, no mean feat in itself. Due credit must be given to the team for 44 | FuneralTimes

making these arrangements and carrying them out in a timely and respectful manner. It was interesting to note that, after the initial period and in the case of already encoffined remains that had yet to be repatriated, once more there were no odour, decomposition, or leakage issues. The use of these types of products is a sure and positive way forward when dealing with this type of disaster. Now that two disasters have been handled utilizing the formaldehydefree products, it should create a great deal of confidence within funeral service that these products do “what they say on the tin.” These, to my knowledge, are the first two occasions when these types of products have been used in a mass fatality scenario. There are a number of benefits to using formaldehyde-free products, not least the fact that the operator is safer while working with them, so not only do the team directors need to look to the best solution for the remains and their families, but also to the welfare of the team members deployed in these situations. The complications that sometime occur getting products from supply point to point of need are reduced, as most of these formaldehydefree products are easier to ship. The products do not need to be repackaged, as those in the formaldehyde range often do, due to their “hazardous” nature. It is interesting to note that there is no significant cost increase by converting to these products on an everyday basis within your funeral home/mortuary. These products are as effective as the “full fat versions,” as we call them. Unfortunately, I am sure that there will be other occasions when these types of products will need to be used in this kind of scenario, but we can all have confidence knowing that they are very successful and effective, even in the most challenging of situations. Shepherds Mortuary & Funeral Supplies, Unit 2A Royal Canal Business Park, Athlone Road, Co. Longford. Ph. 00353 43 3349702/00353 87 2486668

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uch as we’d like to, no business can run smoothly without admin work. Invoicing, scheduling, providing quotations and publishing notices are just a handful of the many administrative processes a funeral director must contend with while delivering the best possible care and attention to bereaved families. In parallel the pandemic has made it increasingly common for funeral staff to be unable to work as normal, often at short notice. Mounting admin and staff shortages are a daunting combination but some funeral directors are turning to technology to ease the burden. Obit’s enterprise-level reporting and financial management suite makes easy work of disbursement payments, raising invoices and tracking cashflow. Funeral directors can

integrate it directly with Sage or export reports to Excel or csv. Released during the first wave of Covid-19, Obit’s latest version now offers built-in funeral notices and digital condolence books allowing clients to effortlessly offer a full service of notice and memorial publishing. This in addition to the professionally branded templates for Death Notices, Letters, Quotations, Invoices and Statements which Obit has always offered. The Obit team estimates that funeral directors’ day to day admin can be reduced as much as 60% with the use of advanced software such as Obit. There is currently a 30-day free trial for new clients so you can try before you buy. Interested parties should visit our site www.obit.cloud and send us a message or email us at richard@lytesoft.com

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Anniversaries BY SUE ANNE O’DONNELL

sit writing this while beside me my pen and paper await words; Words I will write for our Son Adams 7th Anniversary on Valentines day. Strange word that, Anniversary - dictionary definitions include: ‘the date on which an event took place, or a business was founded or the date on which a couple were married or met’. It’s fair to say in general Happy dates to remember and celebrate. So how does Anniversary fit as a word used to describe what for many can be the day their world crumbled, the day their heart was torn apart, a day that changed their lives forever? I think no matter where we are in the world, at least once in our lifetime we will be touched by grief, maybe it is the death of a friend, relative, neighbour, work colleague, maybe someone we didn’t know all that well, yet we can feel a genuine sadness at their death. I choose to believe that we

46 | FuneralTimes

each hope to leave something behind which will be remembered, that in some way we will have enriched the life of another, that what we do with the dash between the day we are born and the day we die is unique to each of us and deserves to be remembered, talked about, shared and celebrated thought tears and laughter for many years after we have left this world. One truth I live by, is that when in grief we need to be allowed to cry, to mourn, to remember our loved one and for me the date they left the world, is a date to be marked too. Anniversaries offer a very precious space where we recall with love in our heart Our deceased, Loved Ones, Relations, Extended Family, Friends, Neighbours and Work Colleagues, Remembering the gift they have been in our lives, we smile at the fun and humour we shared, the good and the bad, the happy and the sad.

February 14th arrives, I cry buckets, I’m no good to anyone. In ways my body re-lives the day Adam died, getting ‘that’ phone call, looking at my husband knowing that everything familiar about our lives, about our family had with Adams last breath ended. On this day I again experience feeling lost, numb, I remember the panic trying to contact our girls before they saw it on social media their brother had died, asking for help to find a way to get home, the days that followed, the crowds of people coming to tell us their memory of Adam, to hug us, carrying our boy out the same door we had carried him in 19 years, 4 months and 17 days before, Sean and I standing side by side as we lowered Adam into the ground... On this day I also find myself smiling as I remember walking into our kitchen early one morning to the sight of Adam in his pink boxers belting out his favourite Christy Moore

song loud and totally out of tune as he made his lunch, and we laugh as we recall the time, he sat up in bed saying ‘Aye Aye Captain’ and promptly lay back down to sleep! To me personally anniversaries are essential so that we can for one day every year stop and be, allowing those in grief a space to reflect on the gift our Loved Ones were in our lives. A date dedicated to remembering, holding them in our heart, saying their name out loud, talking about them, maybe lighting a candle in their memory. In our case the candle is actually ‘a whiskey shot’ by Adams grave followed by a Cuppa as we sit and chat around our kitchen table remembering him with smiles, laughter, tears too. It’s in this space we are acknowledging the void his death has created in our lives. We are not only honouring Adam, we are respecting and honouring our grief, our sadness, our loss. I began with asking how can a word associated with happy events be applied to a sad date, well here is my definition of a ‘grief Anniversary’ - A date we stop to remember in a myriad of ways Someone we love who is no longer

here, who enriched our lives and with whom we made memories if even only for a moment that we treasure for always, which in time become the stories we promise to re-tell down the years keeping our Loved One very much alive in our bereaved heart. This to me is why Anniversary ceremonies are so important. I will finish with a short poem I wrote for a November Civil Ceremony: ‘To you I am gone, No longer here in this world with you, Your sadness at my passing a sign of the friendship, laughter and stories we shared. Maybe you remember the times we annoyed each other that’s ok, For that is the truth of friendship shared. It’s the good

with the crazy, the laughter with the tears! Today as you think of me, I hope it’s with peace in your heart, and may a smile cross your lips as a memory comes to mind’. Please feel free to contact me on T: 086 8239431 or email me sueannecelebrant@ gmail.com if you would like to arrange a Funeral, Memorial or Anniversary ceremony. I always appreciate connecting and if you would like to connect you’ll find me on Facebook, Instagram, LinkedIn and Twitter – Sue Anne The Celebrant By Your Side. With Love and Understanding Always.

Sue Anne O’Donnell - ‘The Celebrant By Your Side’ IIOC Trained and Associate Member of IAFD Civil Celebrant

As a Holistic Celebrant I offer an alternative to church ceremonies. Every ceremony is personally written and delivered respectfully to pay homage to the life of your loved one ensuring they are remembered with grace and dignity. Civil Funerals, Memorials and Anniversaries allow us a time and space to mark our loved one’s passing while also honouring our grief. The ceremony can take place in your home, funeral chapel of repose, crematorium, grave-side or place of special significance. If I can be of help in my role as a Funeral Celebrant for a Funeral, Memorial or Anniversary, please feel free to contact me.

Funerals conducted throughout Ireland 7 days a week Mobile: +353 (0)86 8239431 Email: sueannecelebrant@gmail.com / Website: thecelebrantbyyourside.com

Lakelands, working hard to meet demand in times of need For all the obvious negatives associated with the ongoing COVID-19 pandemic, it has also led to a sense of greater solidarity between the many different groups who work on the front line and those who are considered essential workers. This is certainly the case among funeral service providers. We’re all aware of the greater demands being placed upon us and the unfortunate but necessary changes we’ve seen to funeral traditions and practices. It makes it all the more important for us to support each other at this time, and to help each other wherever we can in the care and attention we offer to the bereaved. Here at Lakelands Crematorium, we are keenly

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aware of the need to help Funeral Directors and families from across the border who are looking for cremation services given the relatively few spaces available to those looking for this option for their loved one. Given the difference in the current restrictions between North and South, we know that many from Northern Ireland still want the option to have a service in the crematorium and to be able to attend in person, even in small numbers. At the time of writing, we are allowed to have 10 people in attendance at a service in Lakelands. It is, of course, a very small number in comparison to the usual numbers we could accommodate, but it is a significant offering for those who cannot contemplate not accompanying their loved one on their final journey. With the support of local clergy and of civil celebrants from around the country, we are still able to provide something close to the usual range of religious and civil or humanist services, along with the option for families to arrange their own memorials. The option for a livestream from our main room gives many others from around the country and across the globe the chance to virtually attend the service they would otherwise have missed. Each crematorium in the island of Ireland has limited availability given the current increased demands but together, in a spirit of support and understanding, we can help each other out in providing the compassionate and thoughtful service we all seek to offer.

Our Crematorium, Facilities and Remembrance Garden are available 7 days a week to accommodate Families and Funeral Directors (no weekend surcharge) Memorial Keepsakes

Lakelands Crematorium, Dublin Rd, Cavan, Co. Cavan Tel: 049 4362200 / mob: 086 2458489 email: info@LakelandsCrematorium.ie www.LakelandsCrematorium.ie

New pendant for Treasured Keepsakes Treasured Keepsakes are once again adding to their range of jewellery. They have recently introduced a beautiful Sterling Silver Feather to their collection.

hrough her meetings with families Liza is always hearing what her clients like and what products they would also like to see. “Having had a number of requests lately from families looking for a feather pendant I decided to look for one to add to my range. The new sterling silver feather is a long and beautiful piece. It has proven to be a very popular addition to our range. Treasured Keepsakes have Brass Urns, Hardwood Urns, Eco Urns, Brass Keepsakes and Keepsake Pendants all in stock just waiting on your call. If you would like to view any of their products or would like to discuss how Treasured Keepsakes can deal directly with bereaved families on your behalf, please do not hesitate to contact them and they will be happy to discuss the options with you. In using their service you will enhance your business by giving the choice of a wide selection of products to your clients but at no extra cost to you. For more information on any of their products or on how Treasured Keepsakes can work alongside your company contact Liza Webster on Tel: 01 8254579. From NI: 00353 1 8254579 or email:info@treasuredkeepsakes.ie or visit: www.treasuredkeepsakes.ie

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“Feathers Appear When Angels Are Near”

Through our own personal experience we received the inspiration to set up Treasured Keepsakes, to give people a wide variety of options upon a loved one’s passing should they choose to keep a lock of hair, cremated remains, a piece of jewellery, a photograph or anything that is a personal reminder of their loved one in a small keepsake, keepsake pendant or urn. Funeral directors we are currently working with have tailored our service to suit their needs. We have two options of how our service can work for you. If you wish you can buy our products from us at a wholesale price and sell them directly to your clients. Alternatively we can offer this service to your clients directly. We would hope that by recommending our service we will enhance and add value to your business at no extra cost to you.

For more information contact us or visit our website Tel: 01 825 4579 From NI: 00353 1 825 4579 info@treasuredkeepsakes.ie www.treasuredkeepsakes.ie

NAFD News Family conflict over funeral arrangements - new NAFD guidance published

rustration over Government restrictions brought in to tackle the pandemic are exacerbating conflicts between family members to create tensions over funeral arrangements. Three quarters of funeral directors, from all four nations of the UK, who responded to a survey by the National Association of Funeral Directors have reported a surge in difficult situations arising over funeral arrangements since March with one in four funeral directors saying it was happening a lot more frequently. The top three reported sources of conflict are: 1. Not being able to hold the funeral they want/ had originally planned (70%) 2. COVID-secure restrictions over numbers attending the funeral (57%) 3. Who is entitled to organise the funeral and/or another pre-existing family conflict (=30%) Just under a fifth of respondents (17%) said that the conflict stemmed over worries about the cost of the funeral or who would pay for it, while 13% of respondents had noted frustration among families over not being able to delay the funeral until restrictions are lifted. Worryingly, for a third of respondents (33%), these conflicts have started to spill over into incidents of anger or aggression towards funeral staff. Said one respondent: “Clients seem to think we are imposing the restrictions and some clients make it known that they will not be told by us who can and cannot attend the funeral. it is difficult to make some people understand we are just the piggy in the middle.” Another noted: “I think COVID restrictions generally (especially when having to cope with illness in the family) means that, by time their loved one does pass away, the family are already VERY irritated by restrictions and are then faced with another set stopping them from arranging the exact service they’d ideally like. The

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annoyance is often made quite clear, and we are the face of it.” However, one funeral firm did point out that families had apologised to their staff for their anger: ”Frustrated clients tend to lash out at easy targets,” they reported. ”I can also say that in every case the aggressor has apologised to the affected members of staff.” Issues over how many people can attend the funeral, have also seen funeral directors being expected to deal with additional mourners turning up to the service in defiance of Coronavirus laws. The NAFD was recently forced to issue guidance to support funeral staff who were coming under pressure to enforce restrictions – something for which funeral firms have no legal authority and is not required by Government guidance. NAFD Chief Executive Jon Levett said: “These findings show how hard the situation can be for funeral directors, who are often caught in the middle of family disagreements – or frustration with the restrictions. “The majority of bereaved families have been amazing in the face of rapidly changing restrictions, and have worked with their funeral director to remain within the maximum permitted numbers - no matter how hard that has been for them. “However, this survey has added further evidence to those instances we’ve seen across all four UK nations of unexpected mourners

turning up on the day. Sometimes it’s large crowds, sometimes it’s just a handful – but both put the family and funeral staff in a very difficult position.” The NAFD is now planning to release guidance for funeral directors in England, Wales and Scotland, on how to manage conflict over funeral arrangements, as well as a leaflet for bereaved people covering how to establish who is legally entitled to arrange the funeral. The NAFD regrets that it is not yet in a position to publish guidance that applies to Northern Ireland but will do so as soon as it is able. The new guidance incorporates feedback from the Deceased Management Advisory Group and the Scottish Government, and has been welcomed by a representative of the Ministry of Justice, who described it as a very helpful tool in this difficult area. NAFD continues to press on vaccination and testing for the funeral sector In January, after the NAFD and other members of the Deceased Management Advisory Group made extensive representations to the Cabinet Office and JCVI, the NAFD was extremely pleased that frontline funeral workers and mortuary technicians/embalmers were included

in the list of frontline healthcare staff for whom occupational immunisation with the COVID-19 in all four UK nations. The NAFD also wrote to the Secretary of State for Health, Vaccine Deployment Minister and others to press home the importance of ensuring that vaccination happens swiftly and effectively and have also written to local resilience forums too. We are already in touch with several LRFs to provide information on their local members and are pleased to hear that some funeral directors have either now received their first dose or appointments are being made for them. Both the Government and LRFs asked if funeral firms can please not call their LRF directly about access to the vaccination to avoid the system becoming swamped at a critical time. The vaccinations will be carried out by local health services and firms will be contacted directly with the arrangements in their area. The NAFD is also pressing Government on access to Lateral Flow Testing to try and reduce staff shortages caused by self-isolation requirements. For the latest COVID-19 guidance and updates, please visit our dedicated website: nafdcovid19.org.uk

NAFD releases guidance on enforcing COVID restrictions at funerals F ollowing concerns raised by funeral directors over where liability for enforcement of COVID restrictions lies at a funeral and, specifically, the correct procedures to follow should a greater number of mourners than the COVID-secure limit of the venue seek to attend a funeral, the NAFD moved quickly to set out a clear position to support members finding themselves faced with challenges about who was responsible for adhering to COVID rules and regulations. Official guidance has long been clear that funeral service staff should: • communicate the need to comply with limits on gatherings • signpost attendees to the advice on local restrictions

• facilitate remote attendance, particularly for mourners who are required to self-isolate • remind mourners that they are legally required to wear a face covering However, it has never been their role to enforce the restrictions. In late November, the NAFD drafted guidance to support funeral firms in carrying out their role and guide conversations, should staff be asked questions about the limits of their responsibilities or actions. This guidance was reviewed by the Cabinet Office. No changes were recommended and they said they believed it would be a helpful document. Although the guidance is based on PHE guidance, it is a suitable reference point for members in all UK nations, as the same basic principles around enforcement apply. FuneralTimes | 53

NAFD Member Benefits

Category A Funeral firms in England, Wales, Northern Ireland, Scotland, the Isle of Man and the Channel Islands Category B UK Supplier * Benefits for Category A members only

Business Advice & Support

Financial

• • • • • • • • • • • • •

• • • • • • • • •

Client Will search facility * Repatriation Helpline * Interflora membership package * Stationery solutions NAFD Energy Club NAFD Telecoms NAFD Legal Advisory Service Counselling helpline for staff/family Property Planning Advice Health & Safety advice PR Handbook and PR Helpline Merchant card services NAFD Fast Track Debt Recovery Service

Knowledge Sharing • • • •

Networking opportunities through Area Federation and Local Association meetings Conference and Autumn General Meeting Member website Attendance at National Funeral Exhibition (discount on stand space if exhibiting)

Fleet breakdown cover * Fleet insurance * Perfect Choice Funeral Plans * £5m professional indemnity insurance * £150k employment claims insurance £150k H&S prosecution insurance £150k HMRC & VAT investigation insurance Personal/commercial insurance discounts Royal Mail Same Day Service

Communication/Representation • • • • • • •

Parliamentary campaigning Monthly copy of Funeral Director Monthly Discounted advertising in Funeral Director Monthly Free editorial in Funeral Director Monthly Monthly e-newsletter NAFD social media Regular e-communication updates on important issues affecting your business

Professional Credibility

Professional Development

•

• •

• • •

Code of Practice and client dispute resolution service, NAFD Resolve * Listing on funeral-directory.co.uk * Listing on supplier member search on NAFD website Use of logos and marketing collateral

NAFD qualifications Election to NAFD boards/committees

General •

Volvo schemes offering preferential rates *

•

Discounted advertising in Funeral Director Monthly

•

Use of NAFD overseas member logo

•

Invitation to attend the NAFD Conference and Annual General Meeting.

Category C Benefits • • Category C Overseas

• •

Discount on stand space if exhibiting at the biennial National Funeral Exhibition A listing in the overseas member search on the Association’s website Monthly copy of Funeral Director Monthly Free editorial in Funeral Director Monthly

For more information on membership of the NAFD please call: 0121 711 1343 or email: su@nafd.org.uk  National Association of Funeral Directors  @NAFD_UK @NAFDUK

Coordinated approach by funeral sector valued by Government during pandemic The work of the Deceased Management Advisory Group (DMAG), of which the NAFD is a founding member, has been considered highly influential and valued, during the pandemic, by representatives of the Cabinet Office, Ministry of Justice, and devolved administrations. The Deceased Management Advisory Group’s coordinated approach was judged to have been instrumental in informing the Government’s response, with one respondent noting: “The existence of DMAG has been incredibly useful for policy development as the group could offer a united perspective from the industry.” All of the government representatives who responded to an anonymous survey confirmed that they had approached DMAG for help in devising key policy issues affecting funeral directors during the first wave of the pandemic – with two thirds confirming they had done so regularly. The comments follow a letter of thanks from Nadine Dorries MP, Minister of State for Patient Safety, Suicide Prevention and Mental Health who echoed the comments of the civil servants, saying in a letter to DMAG: “I recognise the considerable work that everyone working in the death management sector continues to carry out to protect the dignity of the deceased and to provide support to the bereaved during the Covid-19 pandemic. “I and other Ministers across government are very grateful for everything members of the Deceased Management Advisory Group are doing, to ensure funerals can continue whilst minimising the risk to both mourners and staff - and we are committed to continuing to work with the sector to meet this objective.” Julie Dunk, Chief Executive of the Institute for Cemetery and Crematorium Management – one of the founding members of DMAG - said: “At the start of the pandemic we were all faced with new situations and challenges that we never expected to encounter. It was a scary time, and it was difficult at first to issue

guidance to support our respective members as we didn’t really understand the implications of what was happening. “Although the various funeral sector organisations have always had good informal relationships, this was cemented in the first weeks of the pandemic through regular video meetings, resulting in the formation of the Deceased Management Advisory Group. The initial daily meetings were so important, not just for information sharing and development of appropriate guidance, but also for support of each other. “I recall that those initial meetings would often last well into the evening, but nobody minded as we were all committed to working together as a sector to support - not just our members, but all those affected by bereavement during the pandemic. Although none of us would have wanted to be in a pandemic situation, one good thing to come out of it is DMAG. We all now better understand each other’s roles in supporting bereaved people, and I’m confident that DMAG will remain an effective group in helping to advise government and shape policy into the future.” As well as providing advice and guidance, the sector has also provided valuable data and insight to Government too. A representative selection of NAFD and SAIF members, across the UK, have provided valuable insights into capacity, which has been anonymised and collated to preserve confidentiality before being handed over to the Government on a weekly basis by NAFD Chief Executive Jon Levett in his capacity as DMAG spokesperson at the weekly Government/sector meeting. Said Jon. “Cabinet Office colleagues have access to much better data than we can ever provide, but official data often takes a long time to collate. The value we bring is that we are able to report much more quickly, giving Government valuable insight into where problems are likely to occur next. “Although our sample size has been modest FuneralTimes | 55

compared to that used by Public Health England and the Office for National Statistics, Government colleagues have repeatedly commented on how useful and accurate an early indication it has provided. I would like to thank all of the funeral firms across the UK that are contributing to the data collection, despite

the pressures of their own businesses. Every single contact who responded to the survey confirmed that they would have no hesitation in continuing to reach out to DMAG on policy development issues and regular dialogue continues on a weekly basis - with at least three meetings a week.

New Funeral Directing qualification syllabus reflects a changing profession

s part of the new career pathway developed by the National Association of Funeral Directors – and to reflect changes in how the profession operates and the needs of bereaved people - the funeral directing qualification has been redesigned and relaunched for 2021. The Dip FD is designed for employees working in the funeral service who have previously been awarded the Diploma in Funeral Arranging and Administration, the new NAFD Funeral Arranging and Administration certificate, or have undertaken a pre-qualifying assessment of existing knowledge. The aims of the qualification syllabus for the funeral directing qualification are to: • enable qualification progression following successful achievement and award of the NAFD Funeral Arranging and Administration certificate, or previous holders of the NAFD Diploma in Funeral Arranging and Administration; • develop the knowledge, understanding and skills of learners employed as funeral directors; • provide a development option for other employees working in the funeral service wishing to progress into a funeral directing role; • enable the Association to assess registered learners to ensure they have acquired adequate knowledge, understanding and mastery of the required knowledge and skills associated with funeral directing. Within each module there are a range of learning units and associated learning and assessment outcomes. Within each learning unit there are a range of embedded knowledge,

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skills and competencies designed to equip funeral directors with everything they need to thrive in their chosen role. Karen Vanstone, Education Development Manager for the NAFD, explained the strategy underpinning the development of the revised curriculum for the Dip FD: “The Dip FD has long been considered the pinnacle of educational achievement in the sector and it’s vitally important that it both explores and then assesses the wide range of knowledge, skills and competencies needed to be a first class funeral director in 2020. “To qualify a student with a funeral directing qualification, we are not only looking for advanced levels of knowledge of the processes and procedures related to funeral directing, we also want to see the candidates developing the cognitive and practical skills required to assimilate and use this information to deliver funerals and manage and solve routine problems and, to supervise, coordinate and lead multifunctional teams too. “This means that having the right mindset, as well as the right skillset, is vitally important and so, in addition to showcasing their technical competency in the examinations, students will be coached and assessed in the development of great communication, team work and planning and organisation skills, taught how to focus on achieving outcomes through functional leadership/supervision and the importance of knowledge sharing and learning. We will also be looking for evidence of analytical thinking, sound judgement and decision-making and a commitment to continuous process improvement.

“Fundamentally, though, the role of a funeral director is to build a trusted team of people who can carry out the care of a deceased person and arrangement of a funeral with compassion and empathy for their grieving loved ones. Therefore, the new curriculum has an increased focus on interpersonal skills such

as relationship building, client orientation, emotional resilience and persuasion and influencing. Students can now register for the new funeral directing qualification. Please visit nafdeducation.org.uk to find out more.

NAFD Newscast virtual briefing on CMA and COVID In December, the NAFD hosted a virtual briefing for members, with Chief Executive Officer, Jon Levett, reflecting on an extraordinary year dominated by COVID-19 and the Competition and Markets Authority (CMA) investigation. The meeting was chaired by NAFD President David Barrington and 79 member firms logged in, pointing to an encouragingly sizeable audience. Jon paid tribute to all members for their fortitude during the pandemic despite having to deal with the highest death toll in Europe. “We have not seen some of the terrible scenes we have seen in other countries with mass graves, bodies being transported in army vehicles, etc” he said, adding: “that’s largely down to your hard work.” Underlining the work being done at National Office, he reminded members that he and Past President Jeremy Field continued to have weekly briefings with the Cabinet Office, and twice-weekly meetings with the Ministry of Justice and devolved administrations through the Deceased Management Advisory Group (DMAG). He said: “If there’s an upside to COVID, and it’s difficult to talk about an upside, it is that it has enabled us to build relationships with Government departments that would have otherwise taken years to establish.” Away from COVID-19, plenty of work was carrying on, which, Jon said, would see rewards in 2021. The Association launched The Funeral Director Code at the Autumn General Meeting in October, which replaced the NAFD Code of Practice, and was looking for feedback from

members to allow for any adjustments to be made before the Code fully came into force in April. While inspections had been paused during the pandemic, Natalie McKail - the former Inspector of Funeral Directors in Scotland - had undertaken a review of the NAFD inspection framework - which would become more riskbased in its approach, with a new focus on back-of-house facilities and arrangements, a point raised by the CMA. A pilot for a new training programme for funeral service operatives was underway, developed in conjunction with North Tees College. The programme was a mixture of faceto-face and online learning, and Jon reported that the pilot was progressing well. The NAFD was hoping to launch this course to all member firms early in 2021. Members would also see a more personalised and improved experience in the members’ section of the NAFD website thanks to a major IT upgrade that was currently taking place. Morgan Harris, Policy and Legislation Manager, updated members on the 30-month CMA investigation, warning that the outcome had “equal, if not even greater, potential to change the shape of our sector fundamentally and irreversibly, for both good and bad”. He said that, following a concerted NAFD campaign, the Association had persuaded the CMA to change its stance on price regulation in the space of a few months and emphasised that the Association had invested “significant time, effort and resource” into arguing, firstly, that FuneralTimes | 57

price controls would see a decline in consumer choice as firms sought to compete on the benchmark packages and, secondly, it would risk a drop in standards as a price squeeze would not be accompanied by any regulatory checks on quality of service. Morgan added: “This is probably the most important win we have secured to date and I would like to say a special thank you to the NAFD members who gave up their time to contribute to the Europe Economics research paper that helped us make this case.” The final report, which would be scrutinised by the Ministry of Justice as part of the legislation process, was due before Christmas and Morgan urged all firms to begin work on becoming transparent in terms of communicating services, terms of business and pricing - given that

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a legal requirement to do so was expected before September 2021. Changes made to the NAFD’s funeral-directory website would ensure members who updated their details were in a good position to comply. With regulation high on the agenda, Morgan advised that the Association was setting up an alternative regulator to avoid the need for a brand new, unnecessarily expensive, government regulator, the cost of which would have to be met by funeral firms, and which would lead to funeral prices rising. Following the updates, there were numerous questions from members on topics arising from the discussions, before David Barrington closed the meeting, with a vote of thanks to the NAFD team and Lemonzest events and wishes for peace, happiness and, above all, hope for 2021.

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Quinn Hearse and Limousine

Finnegan’s Funeral Home, Kenmare collect their new E Class 3 Door hearse from Quinn Hearse & Limousine

Comprehensive Grief Support Resources

The Centre for the

Grief Journey After Dr. Bill Webster lost his son 2 years ago, he recommitted himself to assisting those suffering the loss of a loved one. His newly designed website contains a wealth of timely articles, numerous videos , live online sessions and ongoing support programs to help people in your care and community navigate the grief journey. Visit www.griefjourney.com to start your journey.

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Grief on hold By Dr Bill Webster You are probably not going to like what I am about to tell you! 2020 has been described as the year the world pressed the “pause” button, because so many things had to be put on hold. Some of life’s most meaningful celebrations and rituals were limited if not cancelled. Whether we are talking funerals, weddings, birthday or anniversary celebrations, graduations or just simply family get-togethers, those rituals have not been an option in the last year. When you think about it, many of our rituals are centered around being together in community, and with social distancing, restrictions on assembling, travelling etc., perhaps this is what we have missed most. We are after all, people who need people. It is important to understand that we have been grieving more than simply those who died. We are lamenting life as we knew it, feeling our world has changed, and coming to terms with this unwelcome new reality. But now that vaccines have been approved, surely the New Year of 2021 holds the prospect of a much brighter future, as things return to normal. Certainly there will be relief after the COVID crisis is over, when people are vaccinated and the fear of the virus has dissipated. Nevertheless, while I have no wish to be a prophet of doom and gloom, I hate to say it but there is another looming predicament for

2021. I foresee an explosion of grief in coming months over all we have lost during this COVID situation. Now I know that very few will be thrilled by this prediction so let me explain why I think this will happen. There are 2 kinds of courage, the courage to act and the courage to feel. In times of crisis, heroes leap into action often in spite of personal risk or threat; they respond in dangerous situations where split second decisions have to be made, and do courageous things without even thinking. In spite of difficulties and dangers, they just “get on with it”. It’s only later, when they stop to think what they have been through and the danger or risks of the situation they have endured; they begin to feel an emotional reaction to what they have seen and been through. Their response at that point may seem inconsistent. After being so strong, displaying courage and bravery in the situation, they can later seem to be falling apart in what is sometimes termed a post-traumatic stress reaction. My point is this. What happens in 2021 may not be as bad as 2020, but the grief people feel about what has happened and what they have been through will probably burst wide open. No one truly understands how different the grieving process has been during this year of COVID-Grief.

No one truly understands how different the grieving process has been during this year of COVID-Grief

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Suzan lost her brother 10 months ago. Her statement in our ZOOM support programme hit me like a thunderbolt. “COVID has put my grief on hold” she said. “I manage to convince myself that the reason I haven’t seen my brother is not because he has died, it’s because of COVID.” In other words she is telling us that dealing with COVID has allowed people to delay their grief, or even more significantly, to extend the disbelief of the reality of their loss. This is grief on hold, or to be more clinical about it, delayed grief. So I predict that there is going to be a tsunami of grief in individuals and communities in the coming months of 2021. So how are funeral directors going to respond to those needs? I asked my good friend John that question, and he responded in 3 terse words: “Are you kidding?” he asked. “Grief and the world may have been on hold, but we funeral directors and other front line workers have been on “fast forward” for a year. We’re too busy to worry about aftercare and delayed grief right now.” I get it! It’s understandable! We all need to

recognize the sacrifices that front line workers have had to help to get us through 2020, and we thank you. But then John relaxed and gave me his characteristic friendly smirk, “You’re the grief counsellor!” he said. “What are you going to do about it?” If that is your question, I am glad you asked, and I want to help you with that. I just had a significant birthday, and as part of my legacy in grief support, we have produced a new website which you can offer your families and in your communities. You will find it at www.griefjourney.com and grieving people will benefit from my videos, articles, virtual grief counsellor and other helpful resources. I believe grieving people are looking for practical help that offers maximum benefit with minimal effort or expense. Also, this initiative is a memorial to my son Steve who died tragically 2 years ago as part of his legacy too. Think of it as my 75th birthday gift to grieving people. Oh, but let me also say, I am not finished yet, and the best is yet to come. May 2021 be a better year for us all.

First you hurt, then you heal Dr. Bill Webster understands grief not just in theory, but also from personal experience. In his book, “First you Hurt, Then you Heal”, Dr. Bill outlines a road map for the grief journey in a series of articles that take us through the process . He begins with a chapter entitled “I Didn’t Plan for This” that gives people an understanding of what they may experience in the early days after a loss. The book then goes on to give us an understanding of grief, some insights into various situations of loss, and some strategies to help us work through the process. This book will be a helpful resource for those who are going through a grief process as well as containing much relevant and practical information for those who would like to know what they can say and how they can help someone who has experienced a significant loss. It will also serve as a basic knowledge and layman’s guide for those in the helping professions such as nurses, teachers, funeral directors and those who seek to support grieving people, young and old, through their work. “First you Hurt, Then you Heal” provides practical, down to earth and effective insight into one of the most difficult topics and most misunderstood experiences of life. First you Hurt, Then you Heal: A Road Map for the Grief Journey (Kindle Edition) is available to buy on Amazon. FuneralTimes | 61

www.coachbuilders.ie sales@coachbuilders.ie Tel: +353 87 269 0044 Ballyfinane, Firies, Killarney, Co. Kerry

FuneralTimes | 1

The all new 5 door Mondeo Hearse from Pierce Coachbuilders

FuneralTimes | 63

Join the association that’s leading the way. Representing and promoting the interests of 850 independent funeral directors. SAIF is at the forefront of tackling the big industry issues that matter to you. As the united voice of independent funeral directors we have led the way in setting the highest standards of professionalism and conduct within the industry. By joining SAIF you too can demonstrate that you uphold this same commitment. For over 25 years SAIF has been promoting and protecting the interests and values of independent funeral directors. Supporting our members is at the heart of everything we do, listening, responding and engaging to secure your independent future.

Join SAIF now: visit saif.org.uk or call us on 0345 230 6777 or 01279 726 777

Saif News Saif News SAIF Membership Many funeral directors are seeing the benefit of joining SAIF - the only Trade Association specifically for Independent Funeral Directors, especially now in relation to the support provided due to the current pandemic and potential changes from the CMA’s Funeral Market Investigation. SAIF has seen a rise in membership in 2020 currently with over 960 members. Please feel assured that as our membership grows the dedication to each member remains the same. We aim to answer your queries and concerns without delay and the support given to each member is as strong as it has always been. As a reminder the key benefits of membership are: • Dispute Resolution Scheme: a complaints procedure, investigation and, if required, resolution scheme giving extra confidence to your client • Events: including an annual banquet weekend, regional meetings and online training • NEXTGen: Have created several platforms for all its members to have a supporting body of likeminded business people who also share the stresses and strains of being “The future leaders of their businesses” • Professional Indemnity Insurance: standard inclusion at no extra cost • Quality Assurance Inspections: regular inspections with guidance on correct procedures, protocol and best practice • SAIF Acquisition: An introduction agency for any independent owners who wish to consider selling their business to another independent, so that their name is safeguarded with common vision and values. • SAIF Business Centre: a friendly, efficient team to help with any enquiry • SAIFCharter: financial incentives for members who exclusively sell Golden Charter Funeral Plans • SAIF Helpline: free help with tax and legal advice

• SAIFInsight: monthly magazine (print and online) to keep you up to date with industry news and views • SAIF Logo: for all stationery and advertising material, demonstrating to members of the public that you are a respected professional • SAIF Members Website: featuring downloadable templates, guidance notes and webinars, along with details of the SAIF AGM, regional meetings and education days • SAIFSupport: free and confidential service run by Professional Help – a member of the British Association of Counselling and Psychotherapy – offering help for funeral directors and their staff who are distressed, under acute pressure or suffering with depression • SAIFCare: a telephone bereavement careline and email support -a FREE benefit to ALL SAIF member firms • COVID Support – briefing updates, crisis PR and business support, Winter C-19 Contingency Plan • Unrivalled knowledge: access to SAIF officers and an Executive with a vast range of funeral directing experience across the UK As well various discounted services and support If you would like more information about joining SAIF and being able to access benefits including Professional Indemnity Insurance, please don’t hesitate to contact the SAIF Business Centre; we are only a phone call away and will be happy to help. Tel: 0345 230 6777 or visit SAIF.org.uk FuneralTimes | 65

Saif News Saif News Meet the Team Many of you may have spoken to the SAIF Business Centre at one time or another but apart from continuing to provide the support to our members each of the team has a key responsibility: Terry Tennens:

Chief Executive

Claire Day:

Administration Manager

Corinne Pengelly: The administrator for The Independent Funeral Director (IFD) College Maria Sherlock:

Administers the new application process

Sam Reynolds:

Administers the quality assurance inspections and the annual subscription

renewals

Angela Camp:

Administers the digital arena including the SAIF website, SAIF briefings, social

media, webinars as well as arranging and coordinating regional meetings

GerryWreath McDermott Manufacturer Circular Road, Roscommon

Mob: 086 2544126 or Mob: 086 8205215 66 | FuneralTimes

New Delivery -

Quinn Hearse and Limousine

A beaming Pat Blake, Derrylin, collects his newly built Insignia Hearse from Quinn Hearse and Limousine

Mortuary Services & Training Specialists Professional and very Competitive Repatriation Service. Nationwide Collection and Embalming Service. Daily Collections from Dublin Hospitals, Nursing Homes etc. (deceased can be then collected from our premises or delivered to your Funeral Home)

Fully Equipped Fleet of Private Ambulances Woodstock Ind. Est. Athy, Co. Kildare

086 0619500 059 8631541 085 7671582 www.mortuary-science.ie FuneralTimes | 67

tailor-made solutions to the funeral trade

Funeral Supplies Donegal Ltd.

Bond in textured fabric’Bond’ two-tone beige

Tweed blue/green

Grass Matting available in: • 2 m wide Rolls • 4 m x 4 m Mound Cover

Funeral Supplies Donegal Ltd. Leghowney Donegal Town Co. Donegal Ireland Tel: +353(0)74 9723715 Fax: +353 (0)74 9723742 Mobile: +353 (0)87 2376169 www.funeralsupplies.ie info@funeralsupplies.ie

Unveiling the All-Electric Hearse by Wilcox Limousines Wilcox Limousines is now offering an All-Electric Nissan-based hearse for the very first time. The New 3 door eco hearse will be available for delivery early 2021. This addition to the Wilcox Collection is affordable, environmentally friendly, and enables funeral directors the possibility to go even greener. Orders are now being taken in the UK and Worldwide. Through close communication with valued customers, Wilcox Limousines, a third-generation family owned and run business, decided to expand its vehicle collection, whilst successfully cementing the transition to electric vehicles (EV’s). Previous electric vehicles have been unaffordable to most funeral directors however the new Nissan Hearse will retail from only £109,950 making the vehicle affordable for every level of Funeral Director. Compared to the Ford Mondeo Hybrid Funeral Directors can save yearly £515 by using the Nissan Leaf. It only costs 3.9p per mile to run the All-Electric Nissan Hearse vehicle which can be charged either via a standard domestic outlet or a power socket. This makes it the ideal eco-green affordable vehicle to own, not only compared to Internal

Combustion Engine (ICE) vehicles, but also compared to less cost-effective electric counterparts. The Nissan Leaf vehicle is the most successful electric model in Europe and is produced from start to finish in the UK starting at the Nissan factory in Sunderland. The new All-Electric hearse is built on a prototype created by the niche vehicle network collaborative group. Wilcox Limousines brought this vision to production by refining and engineering the Nissan hearse. Not only is the New AllElectric Nissan based hearse affordable with zero tailpipe emissions, and equipped with the latest Intelligent Driving Technologies, but the manufacturing process is also environmentally conscious. The hearses’ body panels are crafted by ProDrive using reclaimed carbon fibres (RCF). ProDrive are a world-renowned UK based automotive company, who have recently been announced as the Winners of the Sustainability Award from Composites UK for their

innovation on the Nissan Leaf. Both the mould tools and the body panels are produced using recycled materials, which can then be re-recycled themselves. This is the ultimate eco-process. This environmentally friendly, and sustainable full circle process is cost effective, decreasing the overall cost of the vehicle. The decision to choose Nissan specifically stems from a comprehensive understanding of the dynamics of the vehicle such as the payload, towing ability, tyre and brake strength. The base cost of the vehicle must also be considered when converting vehicles to hearses, as the entire process is time and resource consuming and involves meticulous construction: all of which add up to the final cost paid by the funeral directors. Delivery of the new Nissan hearse is planned for early 2021 with initial orders being taken now. This includes the opportunity to help influence the final design and interior options of the hearse. The team at Wilcox would be delighted to provide further product information on the new eco range of vehicles by enquiring at 01753 480 600 or enquiries@wilcox. uk. FuneralTimes | 69

HOME BURIALS AND A WIDOW’S REGRET By Mattie Lennon The following is a link to Samara Jade singing Bury me into the Garden. https://www.youtube.com/ watch?v=99CiZE2kp5g

ou can listen to it at your leisure later. When I asked Samara about the inspiration behind it she told me, ”Mattie, I’m afraid I don’t Samara Jade have much of a story that went into that song, other than I was just thinking about our culture’s taboo around death and resistance to decomposition. I was working at a fruit tree nursery at the time and was all about edible landscaping, and, in thinking about recycling nutrients and nature’s way of doing that, returning the nutrients of my dead body back to the soil and then subsequently to a tree would be the most concrete form of reincarnation I could imagine! Especially if generations of those to come could enjoy the fruit. Shortly after writing the song, I shared it to a group of people at one of the community houses in the eco village I had just moved to. Patricia Allison, a wonderful fairy godmother of a permaculture teacher who would soon become a dear friend and elder to me (she’s no longer with us, RIP), pointed out to the garden at a pecan tree and said “see that pecan tree? That’s my dear brother-in-law right there.” That was not only a special moment of recognition and bonding between us, but also the first time I’d knowingly seen what I’d only intellectually 70 | FuneralTimes

thought (and sung) about! “ In the meantime do you want to be buried in your garden? Or as an undertaker you may very well be asked to bury a person on their own property. It’s possible and basically all you need is planning permission from your friendly local authority but make sure you apply well before your demise. And the good news is that probably, as the undertaker, you won’t necessarily have to provide a coffin. This concession is thanks to, of all people, “Big” Phil Hogan (before he got so seriously into golf). The following was given on 29th April 2013, in the Burial Ground (Amendment) Regulations, 2013, under Phil’s official seal when he was Minister for the Environment, Community and Local Government, “Uncoffined burials may be permitted, unless a direction has been issued not to do so by the relevant sanitary authority or medical officer of health of the sanitary authority, in an area of a burial ground designated exclusively for that purpose. Where an uncoffined burial is permitted, any reference in these provisions to a coffin includes a reference to the wrappings of the uncoffined body.”

Hugh Sacker

here are precedents. When Hugh Sacker’s wife Alma died in 1992, a doctor travelled from Dublin and issued a death certificate. Hugh and a friend dug the grave under two yew trees in the secluded garden, in Donard, County Wicklow, a few feet from the door of the house. “We dug a hole and reverently laid her in it,” Hugh said. Mr Sacker said he successfully dealt with the enquiries of officials, gardai and churchmen about the unorthodox burial and eventually received a letter from Wicklow County Council granting retrospective permission for the grave. Yet a representative of Wicklow County Council told a newspaper that it, “…does not consent to any burials” in the gardens of properties. An over ground tomb erected by a Listowel family in 1995 to house the remains of their daughter had to be removed as part of settlement terms agreed between Listowel UDC and the family. The dispute centered on a tomb built by the Barrett family at the time of the death of their daughter Elizabeth (31), in 1994. Elizabeth, who was a model in New York, had asked her family to bury her above ground on the banks of the River Feale. Listowel UDC had objected to the tomb on the grounds that the site was not a designated burial ground and planning permission was refused. A High Court Order in October 1994 prevented the family burying Ms. Barrett’s body in the tomb and she was later cremated. Under the settlement terms agreed, Listowel UDC conveyed the freehold interest in the site to the Barrett family who were then entitled to erect a shrine where the tomb had been located. If you are interested in a “home burial” It’s highly recommended to organise all the details in advance with your local authority, as it’s practically impossible to get approval following a person’s death. I hope to have more information on the subject for the next issue.

was told this story at a wake in Dunlavin many years ago. I don’t remember where I put my keys or if I turned off the immersion but here is that story verbatim; “When I was about 7 years old, I accompanied my father to the funeral of a co-worker of his, someone I didn’t even know. When we got there, I stood in a corner waiting for the time to pass. A bitter looking man approached me and said, “Enjoy life kid, enjoy it because time flies. Look at me now, I didn’t enjoy it.” Then he passed his hand over my head and left. My father, before leaving took me with him to pay respects to his friend. When I looked in the coffin, I was horrified to see that the man in the coffin was the same man who had spoken to me! I was so traumatized I couldn’t sleep properly. I had terrible nightmares. I was terrified of being alone. I saw many psychologists, endured much turmoil throughout my adolescent years. It got better as I aged, but I would still occasionally wake up screaming in fear. It was many years later when I discovered something remarkable that completely changed my life. That bastard had a twin.”

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Dedicated to the embalmers and the community

The PEAI endeavors to provide support to its members. We are focused in promoting education and in encouraging members to keep up-to-date with developments in embalming in Ireland and worldwide.

The Benefits to the undertaker operating with our members You can be assured that all our members are continuously enhancing their skills and stay ahead of industry trends and techniques with our educational programs. As a result of availing our members service our members will aid you to provide a better service to your clients. The PEAI has an established Code of Professional Conduct which must be adhered by all of its members while practicing embalming. All our members are provided with Professional Identification cards and embalming documentation required to accompany repatriation cases. Please view our list of members available nationwide listed by county, for your convenience, on www.professionalembalmers.ie All members must meet certain criteria before being accepted into the Association.

Proud members of the EAE

The Professional Embalmers’ Association of Ireland is proud to be a member of the European Association of Embalmers, an organisation representing professional embalmers across Europe and beyond. The goal of EAE is the exchange of knowledge about our country-specific embalming rules and experiences, the accreditation of education of new embalmers, and thus the European wide recognition of embalmers qualifications.

www.professionalembalmers.ie www.professionalembalmers.ie secretary@professionalembalmers.ie

List of PEAI Officers and Appointed Representatives for 2020-2021 Chairperson - Professional Embalmers Association of Ireland Pauline Lynch MPEAI, MEAE Mobile: 087 7677088 Email: paulinelyn@gmail.com

Secretary - Professional Embalmers Association of Ireland Gráinne Teefy MPEAI Mobile: 085 857 0029 Treasurer - Professional Embalmers Association of Ireland Michael Grealish MPEAI, MEAE Mobile: 087-8184283 Email: grealishmichael@gmail.com PRO -Professional Embalmers Association of Ireland Joe McNamara MPEAI, MEAE, MIAFD Email: josephmcnamara94@gmail.com

www.professionalembalmers.ie www.professionalembalmers.ie secretary@professionalembalmers.ie

Complement your funerals with virtual funeral arranger A new and innovative time-saving online tool has been introduced to the market to complement the traditional professional and personal service offered by funeral directors up and down the country. The Virtual Funeral Arranger is revolutionising how relationships between grieving families and their chosen funeral directors are managed in this digital age, as more and more tech savvy millennials are faced with the prospect of arranging the funerals of their loved ones.

number of funeral directors have already subscribed to the Virtual Funeral Arranger as they have realised the benefits being able to carry out some of the funerals arranging activities with families for whom a face to face visit to the funeral director is just not possible for a number of reasons including those who may live abroad in a different timezone from the deceased or for those who may need to contact the funeral director out of normal office hours and at weekends. Speaking about the function of the Virtual Funeral Arranger, creator Colm Kieran of Funeral Director Solutions, said: “We have developed the platform so that it can be used by anyone. From those who would describe themselves as technophobes to those who see themselves as tech savvy millennials. Although the platform has not been designed to replace the in person service offered by funeral directors in the longer term it has been of particular benefit for funeral directors tasked with arranging funerals during the pandemic, by reducing the duration of one-to-one contact, therefore keeping themselves and their staff safe was of the utmost importance. The Virtual Funeral Arranger provides an immediate solution to easily interact with clients remotely and can increase efficiency by reducing the time spent in arranging a funeral and speed up the production of funeral notices. Information can be gathered remotely with links being sent to families via email, text, facebook messenger or whatsapp, Families can choose coffins, floral tributes, prayers and mass readings on the Virtual Funeral Arranger and make direct payments online.

74 | FuneralTimes

The Virtual Funeral Arranger has been welcomed by funeral directors across the Republic of Ireland, Northern Ireland and England with families as far away as New York, London, South Africa and Australia making use of it. Edwina Fitzgerald of Fitzgerald Funeral Directors which has funeral businesses in Rush and Bayside has found the Virtual Funeral Arranger of great benefit. She said: “The Virtual Funeral Arranger has helped to keep my families and staff safe during the pandemic by reducing the amount of one to one contact. It can save us so much time during the very busy first day of arranging a funeral. Along with that, families are very impressed with us when we introduce it, and they have found it very easy to use. We will be using it from now on, long after the pandemic. I would highly recommend it.” If you would like to see the benefits of the Virtual Funeral Arranger, please visit: https://funeraldirectorsolutions.ie/virtualfuneral-arranger/ or contact Funeral Director Solutions on tel +353 (42) 9667309 and by email at info@funeraldirectorsolutions.ie

Funeral Arranging in a Digital Age A web-based solution, developed by Funeral Directors, that ENHANCES your funeral arranging process using a Digital Solution HOW DOES IT WORK? Simply send the family a link via text, WhatsApp or email to a user-friendly, company branded website where they can; • Fill in their details, including a photograph of the deceased for the funeral notice. • Generate a draft funeral notice automatically and provide a preview of the funeral notice for the family before it is published. • Choose a coffin and choose additional funeral options such as floral tributes. • Make payments directly to your bank account using their debit/ credit card.

WHAT ARE THE BENEFITS? • Gather the “first call” information remotely • Enhance your information in advance of your first face to face meeting • Increase your staff members’ safety during the funeral arranging process • Enhance your funeral arranging process with a remote working tool • Reduce funeral arranging time and costs • Speed up funeral notice production • User friendly software, easy to set up and easy to use, puts customers/ families at ease • No downloading/ no installation needed • Increases service efficiencies

Contact Funeral Director Solutions for a live demonstration Call T:00353 42 9667309 or email info@funeraldirectorsolutions.ie

Starter packages are available from €399 plus VAT including first year’s annual maintenance.

Jennifer Muldowney is the event planner for memorials in the United States of America and Ireland and currently partnered with the prestigious Frank E. Campbell - The Funeral Chapel in NYC as their in-house event planner. Jennifer is also notable as author of Say Farewell Your Way, Tedx speaker of ‘Grief as Unique as your Heartbeat’ and host of ‘The Glam Reaper Podcast’. Check out Muldowney Memorials (.com) to learn more.

By Jennifer Muldowney

Going the extra mile... How far will you go for your families? How far can you go for your families? Every business has limitations, even funeral homes. Until they bring in the right people. Sometimes outsourcing can be the best thing you can do for you, for your families and for your business. Outsourcing can include anything from: • Manufacturing of products • Customer service • Business development and sales • Marketing and advertising What does outsourcing even mean and how can it help a funeral home? Outsourcing is the practice, in business, of hiring a party or a contractor outside a company to perform services and/or create goods that were or could have been done in-house by the funeral home’s own employees and staff. Outsourcing is a practice usually undertaken by companies as a costcutting measure. Cost cutting?! But outsourcing can be expensive! Yes, you are correct, outsourcing services can initially seem expensive but they can be very profitable 76 | FuneralTimes

when done correctly. Funeral homes try to be all things to everyone at a particularly traumatic time in their clients’ life. Sometimes outsourcing certain elements can work, not only for the better but for the best. Less overheads, more per diem costs, less employee costs, more profit. Some of you may already outsource things like embalming, office admin tasks like invoicing, transportation, officiating, and even obtaining extra staff where necessary. What more can you outsource? Today, the public wants

more cremation and COVID saw a steep increase in direct cremations. While this can be viewed as a serious pain point for funeral homes in lack of revenue, relationship building and opportunities to upsell, it can equally be used as an opportunity for change. What would happen if you took your current funeral home’s business model and completely revamped it and what your funeral home offers and means to your community? It’s the start of a new year; time for new opportunities and fresh perspectives!

Muldowney Memorials is the best advocate you and your families need today.

Someone who is there to help your families see the passionate and knowledgeable supporter you really are. We will encourage and guide you in updating and renewing your expertise and outsource services where needed to completely pay homage to a life lost that will engage all ﬁve of the human senses. You need to get all of those precious details right the ﬁrst and only time for your families. You are a part of a community who cares for their community’s loved ones when they pass, you know your family's best and we can help you to bring them the very best.

Services include: Memorial Planning Memorial staff education and training Celebrant officiation Celebrant education and training Staff sales training on value-added offerings Modernization consultancy Rebranding consultancy Service/product brand ambassadorship PR & marketing - digitally and beyond B2C communication strategy

www.muldowneymemorials.com

Our grave products HIGH QUALITY FULLY SOLID ASH GRAVE MARKER

€24

Finished in a durable weatherproof varnish creating a gloss finish. This marker takes a 6x8 plate that pins to marker plinth.

HIGH QUALITY FULLY SOLID OAK GRAVE SPIKE

€12

€13

Finished in a durable weatherproof varnish creating a high gloss finish. Both Sizes available 2x4 and 8x6 include a full adhesive pad for name plates to adhere to.

For more information, don’t hesitate call our sales team on 00353 71 913 3145 or email djmacneice@outlook.com

Classifieds... Classifieds... For Sale 2014 REG. OPEL INSIGNIA HEARSE

5dr Hearse, 2014 reg, Fearghas Quinn built, 50k Miles, has current NCT, good condition, PRICE €27,995 ono

For further information please Ring Aidan on 086 3347132

For Sale 2002 MERCEDES HEARSE

Excellent condition, Automatic, Petrol PRICE ON APPLICATION

For further information please contact Gerry on 087 2769065

CUNNINGHAM M E MOR IA L S • New Memorials • Renovations • Inscriptions

07714 268116 cunninghammemorials @hotmail.co.uk FuneralTimes | 79

Classifieds... Classifieds... For Sale 2004 OPEL VECTRA HEARSE (DIESEL) 5 DOOR

Automatic, immaculate condition, 69,000 miles genuine, fully serviced, new timing belt at 61,000, valeted every month, full NCT until October 2021, taxed until March 2021, built by Fearghas Quinn, garaged when not in use, not a sign of rust anywhere, a dream car, that will last for years. Reason for selling: upgraded to 2009 model.

Price €8,500 For further information please contact Contact 087 9528919

For Sale 161 T MERCEDES HEARSE

PATRICK RYAN & DAUGHTER FUNERAL DIRECTORS SPECIALISING IN REPATRIATION TO ALL PARTS OF IRELAND

E220 Midnight Edition, 33k miles, 1 owner, Excellent condition, NCT till Jan 2023 PRICE €20k

For further information please contact Donal 087 7718141 80 | FuneralTimes

TEL: 020 8567 1664 FAX: 020 8566 4795 6 South Ealing Road, London W5 4QA Email: office@pryanfunerals.com Website: PATRICK-RYAN.CO.UK COVERING LONDON AND THE HOME COUNTIES

Classifieds... Classifieds... • Provincewide service available • Experienced Drivers

JBFS

MERCEDES LIMOUSINES / MERCEDES S CLASS / MERCEDES MPV MERCEDES HEARSE / REMOVAL CAR AVAILABLE For enquiries please contact James on

Mob: 077 3428 3181/ Tel: 028 3884 9151 or visit: www.jamesbartonfuneralservices.co.uk or email: jamesbarton75@gmail.com

Matthew L. Jones FUNERAL REPATRIATION SERVICE • South Wales based • 24 Hour removal & repatriation service • Long & short distance throughout UK & Ireland • Inclusive of airports & ferry ports • B.I.E qualified embalming service • Also Hearse & Limousine hire available

Mobile: 07815 866 652 Tel: 01267 236 787 (24hrs) email: info@funeralservices.wales www.funeralservices.wales

Frank Keogh & Sons Funeral Repatriation Services

Woodbrook, Bray Co.Wicklow Telephone:

ROI - 086 8440208 NI - 00353 86 8440208 FuneralTimes | 81

Classifieds... Classifieds... For Sale 2007 VW TRANSPORTER T320 TDI FUNERAL REMOVAL CAR

For Sale 2001 HONDA HEARSE

Or 8 seater taxi or 6 seater & 2 wheelchairs. PSV Jul 2021. PRICE £8500 ono Also, horse hearse.

Automatic, Built on new car in 2006, 45k miles, NCT Dec ‘21, Perfect Mechanical Order

For more information contact Ronnie on T:07836 343204

For further information please contact James on 086 2568606

PRICE €7500

24HR EMBALMING SERVICES AND PRIVATE AMBULANCE COLLECTION SERVICE

Embalming Facilities Available in the Counties of Cork and Kerry Member of the PEAI and EAE

DON O’ REGAN - MALLOW, CO. CORK TEL: 087 9942435

82 | FuneralTimes

Own Yours Now In stock, Ready to go!

Jaguar XF Widebody

Prestige

Luxury www.wilcox.uk

Volvo S90

Funeral Times issue 1 2021

Articles inside

2020 Death statistics

BIE News

IAFD News

The Socially Distanced funeral

Funeral partners focus on children

1000 repatriations for Kevin Bell Trust

Foley’s new funeral home

1940’s Rolls Royce hearse