Ft issue 4 2016 by Inhouse

The magazine for Funeral Directors in Ireland

2016 Vol.16 No 4

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The magazine for Funeral Directors in Ireland

Beverley sets sail.............................................................. 4

Gerard welcomes Vice President Biden........................... 9

Contents Beverley back at her desk after sailing the Pacific........... 4 Gerard Quinn hosts Vice President’s party...................... 9 IAFD News.................................................................... 10 Linda scoops the prize................................................... 14 Co. Derry Funeral Director delighted as Lyle Watters appointed Ford Vice President.................. 15 IAFD Health and Safety workshop................................ 10

Editorial and Advertising contacts: Graham Brown | Ruth McQuillan Vikki Crangle | Paula Hanna Tel: (028) 3835 5060 (048) from ROI

BIE News....................................................................... 24 PEAI News..................................................................... 34 NAFD News................................................................... 44 SAIF News..................................................................... 52 Jennifer Muldowney talks alternatives to burial............ 56 Padraic Cawley on a life of colour................................. 58 Taphophiles and graveyard seats by Mattie Lennon...... 62

Funeral Times is owned and published by: InHouse Publications, 1 Annagh Drive, Craigavon, Co. Armagh BT63 5WF email: sales@funeraltimes.com

Planning for life and death by Mary Elizabeth Dillon... 64 Karl Wenzel on the difficulty of restorative work.......... 65 Dr Bill Webster is concerned … about you................... 76 Classifieds...................................................................... 80

Disclaimer: Readers are urged to support the magazine’s advertisers, but the publishers cannot be held responsible for any claims made or implied in the advertisements. The publishers reserve the right to refuse advertising. Opinions expressed in this magazine by contributing writers and advertisers are not necessarily those of the publishers. Every effort is made to ensure the accuracy of information contributed for inclusion in this magazine but no legal responsibility will be accepted by the publishers for loss arising from the use of published articles. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without prior consent. Articles and photographs for inclusion are welcomed but the publishers cannot accept responsibility for their loss or damage however caused. FuneralTimes | 3

Beverley gets aboard with Clipper Round the World Yacht Race When Beverley Brown decided to expand her horizons, she did so on a grand scale. Entering the Clipper Round the World Yacht Race, Beverley sailed from Seattle to New York, via the Panama Canal.

As General Manager of Funeral Services Northern Ireland (FSNI), Beverley is the fourth generation of her family to work in the funeral business and follows her father James in her current role. FSNI has twenty funeral homes in Northern Ireland and is part of Co-op Funeralcare. Many would consider running the largest funeral business in Ireland to be challenging enough, but Beverley found the drive to push herself further, and some years ago began a fitness programme which included weekend crewing on a friend’s boat on the beautiful Strangford Lough. ‘I really enjoyed my Sunday afternoons 4 | FuneralTimes

on the water and decided to look into doing a little more. One thing led to another and before I knew it I was hooked on joining up with the Clipper Round the World Yacht Race’. Beverley quickly decided that the Derry City and Strabane District Councilsponsored ‘Derry-Londonderry-Doire’ was the boat for her. "The crew was from all over, but most of us had some sort of Irish heritage. There are 20 crew aboard at any time, with eight core crew who are sailing the whole way round the world and twelve who have signed up for one or two legs". The camaraderie aboard was one of the

great delights of the experience. "Everyone is a little unsure for the first day or so, but when a group of 20 people are thrown together in a 70’ boat which they are trying to sail as quickly as possible, in all weathers, sailing south on the Pacific Ocean, they rapidly come to look out for each other. We had a great mixture in the crew with different backgrounds, ages, and levels of sailing experience." People had funded the trip in a variety of ways too, from selling their home in order to fulfill a lifetime ambition, to spending an inheritance on the ‘holiday’ of a lifetime. Beverley’s next decision was which leg to sign up for, "I really didn’t want to sail in a cold climate. I knew the race would be challenging enough without having to climb in and out of several layers of clothing every time I had to go on deck. As it turned out the climate was varied, with weeks of extreme heat in the Pacific leg as we approached the equator and a spectacular tropical storm as we raced northwards through the Carribean." Beverley was happy to secure a place in the crew for the Seattle to Panama leg, a four week race southwards down the west coast of North America, during which time the crew of the DLD went weeks without seeing a living thing. There was also the thrill of crossing over the famous Panama canal and a second race from Panama, through the Carribean, and sailing north in the Atlantic to a spectacular nighttime arrival in New York city. "The Panama Canal has to been seen to be believed. The boats are lashed together in threes, and taken through three locks on the west side, before mooring for a change of pilot in a large man-made lake in the centre of the country. We were warned not to swim as the lake has a nasty mixure of parasites and crocodiles! We didn’t need told twice. Then the convoy is taken through three more locks on the east side and out into the Atlantic. The amazing thing is that our little fiberglass yachts were squeezed between some of the

largest oil tankers in the world." During the northern leg of the trip, DLD ran into a severe tropical storm. "Unfortunately we don’t know what speeds the wind reached as we had lost our anemometer in a lightening strike, but we were told later that another boat had measured 85kph. In years to come when I think of the race, I will remember that storm and the feeling of insignificance when a group of people in a small boat come up against the might of nature. The waves literally tower over the mast and there is no-one else to help. At that time you have to rely on the skills which the crew has learned and depend on everyone to do their job. When the storm blew out we really came together as a crew." Strangely enough the most difficult sailing was probably the entry into the marina in New York in the dark. "There are lights everywhere and identifying the channel was very difficult. With so many craft operating in all directions it is essential to stick to the sailing lanes and we were glad to finally moor in the New Jersey marina." Now back at her desk in FSNI at James Brown and Sons on Belfast’s Newtownards Road, Beverley is pleased to have taken on such an amazing challenge. "Life is all about growing through our experiences. I am glad to be back in the office and enjoy the challenge of running the business, but I wouldn’t have missed my time racing on DLD for the world." FuneralTimes | 5

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Former IAFD President welcomes Vice President Biden Gerard Quinn, former IAFD President, had the honour of welcoming US Vice President Joe Biden on his recent Irish visit. The Vice President’s itinerary, which included visits to Mayo and Louth from where his ancestors emigrated, consisted of public, State and private events and celebrations. The public event in County Louth, which was attended by Tánaiste Frances Fitzgerald, Vice President of the European Parliament Mairead McGuinness, US Ambassador Kevin O’Malley and local dignatories and community leaders, was held at Carlingford Heritage Centre. As Chairperson of Carlingford Lough Heritage Trust, who operate the building, Gerard was chosen by State Department officials to greet Mr. Biden and his family, lead him to the podium, and deliver the welcoming remarks, before introducing the Vice President who delivered an inspiring commentary on the influence of emigrants, particularly the Irish, on the development of the American way of life. The visit was years in preparation, with many involved fearing the Vice President’s schedule might not allow it before the end of his term in office. The people of Carlingford and the Cooley Peninsula can now look forward to future visits of the Biden family, three generations of which travelled to see

the home of their ancestors and promised to return, albeit without the rather impressive entourage. Gerard and his Committee were particularly pleased that they had been able to facilitate the State Department, VP’s Office and Secret Service to host such a prestigious event.

FuneralTimes | 9

Irish Association of Funeral Directors Promoting Excellence in Funeral Service

IAFD News

IAFD Health & Safety Workshop proves popular among members at regional meetings

he recent regional meetings held in Waterford and Donegal were preceded by a free Health & Safety session which focused on the needs of Funeral Directors. The courses were delivered by Mr Tom Oxberry (FPPI) who is recognised as one of the leading trainers in relation to Health & Safety Regulation in the country. The sessions were designed with a particular emphasis on Health and Safety in Funeral Service. These sessions are a great opportunity for your business to The IAFD members who attended the Health and Safety review your existing Health & Safety Workshop in Waterford in April were delighted with policy and to familiarise and update the quality and content of the very informative and yourself and your staff with the current Health and Safety legislation. interesting training session We would encourage all members to attend any future sessions or to send a staff member who has responsibility in this area as this workshop will enlighten and inform everyone. The next workshop will be held immediately prior to the September regional meeting in the Hodson Bay Hotel, Athlone. If you require any further information or you wish to book a place on the workshop, please contact Mary Oâ&#x20AC;&#x2122;Shea, on 086 1541839 or at maryryranoshea@eircom.net

10 | FuneralTimes

Irish Association of Funeral Directors Promoting Excellence in Funeral Service

IAFD News

Robert Fanagan joins the Board of the IAFD

AFD President, Gerard Clark, wishes to announce the co-option of Robert Fanagan to the Board of the Irish Association of Funeral Directors. On behalf of the Board, Gerard welcomes Robert who follows in the footsteps of his father, Alan J Fanagan, a founding member of the Association. Robert comes from a long tradition of funeral directors and is the seventh generation of his family to work in the Fanagan Group. Robert

joined Fanagans in 2005, having completed a degree in Business Management at the Institute of Technology, Tallaght, he was appointed to the Board of the Fanagan Group in 2012. Robert is the Manager of Fanagans Funeral Home in Dundrum which is one of ten funeral homes in the Group. He is married to Madeleine and they have three young children, Luke, Nicholas and Kyle. When he has time, he enjoys most sports, especially rugby, football, and fishing.

Why Join the IAFD? For just a little more than €1cent a day you get: • Professional Indemnity Insurance

• Code of Practice

• Membership of professional organisation recognised by the general public

• Access to IAFD Education Programme • Excellence Programme

• Unique all island network of funeral directors • Representation of members with Government, Local Authorities and Media • Funeral Directors led organisation for promoting and developing standards of funeral service

• Board of Funeral professionals available to assist Members • Dispute Resolution and Mediation • Legal Advisory Service • Links to other trade Associations

Applications for membership of IAFD: Please visit www.iafd.ie and download an Application Form. FuneralTimes | 11

Irish Association of Funeral Directors Promoting Excellence in Funeral Service

IAFD News

Excellence Programme Reminder In 2010, the IAFD Board introduced the Excellence Programme, which resulted in all members being visited by a member of the Board to view their premises and facilities. The visits also provided an opportunity to discuss matters of mutual interest. The visits took place over a period of three years and the original intention was to repeat the exercise on a three-year cycle. The purpose was threefold: to improve standards, to ascertain that the Code of Practice was being adhered to, and to improve communications between the members and the Board. A record form was completed for each visit and relevant photographs were taken. The forms and photographs have been retained for information by IAFD. The policy was also extended to firms who were applying for membership and

their premises were visited before their application was considered. Some work was carried out in the last quarter of 2015 to design a method which would ensure the focus of the original objectives was maintained. Since the appointment of the new Board at the AGM in November 2015, the task has been completed. The initiative was announced and re-introduced recently as IAFD Excellence Programme 2. Programme 2 consists of an initial ‘desktop’ approach and in that regard a short and simple form has been created (Form C) and circulated to members. This will serve as a means for IAFD to update its records and the board of the IAFD would like to remind members to return forms B & C if they have not done so already.

IAFD new members in 2016 The IAFD would like to welcome the following new members in 2016; Pat McHugh Funeral Director PJ Darby Funeral Directors Higgins & Sons Funeral Directors Martin Gormally Funeral Director Doyle Funeral Directors O'Carroll Funeral Directors Thompsons Funeral Directors Michael Kinsella Funeral Director

Strokestown Kinnegad Boyle, Ballinasloe Rosbercon Listowel Athy Portlaw

Co. Roscommon Co Westmeath Co. Roscommon Co. Galway Co Kilkenny Co. Kerry Co. Kildare Co. Waterford

A reminder from the Dublin Coroner’s office The office of the Dublin District Coroner have contacted the IAFD and asked that we remind our members that the fee for Form D - Cremation Papers from the Dublin District Coroner's office - is €75. 12 | FuneralTimes

Irish Association of Funeral Directors Promoting Excellence in Funeral Service

IAFD News

Gerard Clarke (President) Gerard Clarke & Sons Funeral Home Main Street, Balisodare, Sligo Ph: 071-9130700 Mobile: 087-2565310 Email: gerardclarkeandsons@eircom.net

Mary O’Shea (Education Committee Chairperson) O’Shea’s Funeral Directors New Street, Killarney. Ph: 064-6637123 Email: osheatim@eircom.net www.iafd.ie

John Foley (First Vice President) Jennings Funeral Directors 81 Amien Street Dublin 1 Ph: 01-8555511

Colm Kieran (P.R.O.) Kieran Bros. Funeral Directors Kingscourt, Co. Cavan. Mobile: 087-6218740, Ph: 042-9667309 Email: colmkieran@gmail.com

Michael Crowley (Immediate Past President) Crowley Funeral Directors Bothar Saclay, Ballincollig, Co. Cork. Ph: 021- 4874777 Email: info@crowleyfuneraldirectors.ie

Edwina Fitzgerald Fitzgerald Funeral Directors Channel Road Rush Co. Dublin Ph: 01-8438772 Email: fitzgeraldfuneraldirectors@gmail.com

Mary Cunniffe (Hon. Secretary) Massey Bros Funeral Home Templeogue Village, Dublin 6W Mobile: 085-8010742, Ph: 014-907601 Email: mary.cunniffe@hotmail.com

Andre Thompson Thompson Funeral Directors 19 Barrack Street Waterford Co. Waterford Ph: 051-874159 Email: info@thompsonfunerals.ie

Dermot McCarthy (Treasurer) McCarthy’s Funeral Home Gurrane, Banteer, Cork. Ph: 029-56044 Email: dermot@mccarthyfuneraldirectors.com

Robert Fanagan Fanagans 54 Aungier Street Dublin 2 Ph: 01 475 4101 Email: info@fanagans.ie

Irish Association of Funeral Directors Promoting Excellence in Funeral Service

Dates for your diary: Thursday 22nd September 2016 - Hodson Bay Hotel, Athlone Regional Meeting - 7pm Saturday 19th November 2016 - Glasshouse Hotel, Sligo AGM - 2pm FuneralTimes | 13

A new delivery from Fearghas Quinn Frank Barrett takes delivery of his new E-Class Limousine from Fearghas Quinn Hearse & Limousines

Linda scoops the prize L

inda Beattie of Melville & Co Funeral Directors, Belfast was the lucky winner of a competition run by funeraltimes.com, the web portal which carries the times and details of funerals online. Linda correctly identified that the average number of weekly readers on funeraltimes.com during May was over 75,000 and won Love2Shop vouchers to the value of £100. Linda is based in Melville’s Ballysillan Road branch in Belfast. The company has other offices on York Road, Lisburn Road and Holywood Road, Belfast as well as Clandeboye Road, Bangor. Linda was pleased to win the competition and can spend the vouchers in any of thousands of shops, restaurants and hotels. “I’m not sure where I’ll seek my retail therapy” says Linda, “but as it is a bit of windfall I think I’ll use it for a nice treat for my grandchildren.” Funeral directors across Northern Ireland post death notices on funeraltimes.com and visitors are able to get full details of funeral arrangements and use maps to find their way to the church and cemetery. Increasingly, family and friends from all over the world are using the website to place condolence notices and share memories with the bereaved.

Funeraltimes.com competition winner Linda Beattie of Melville & Co Funeral Directors

Lyle brings true service culture to Ford D

esmond and Marion Watters, of D Watters Funeral Services of Tobermore, had reason to celebrate recently, with the news that their son Lyle, 51, has been made Vice President of Ford Motor Company, as well as President of Ford South America, managing all operations across the continent. Lyle graduated from Queens University Belfast with an MBA in 1987 and has previously served as chief financial officer and vice-president of finance and strategic planning for Ford Europe. Lyle speaks fondly of his family firm, D Watters Funeral Services, having been heavily involved throughout his school and university years, and credits this experience as one of the key points to his continued success in the business world, describing the appreciation he developed through work with his parents of what a true service culture really entails, learning on the job every day from this ‘very special business’.

Repatriation Ireland Repatriation Specialists 24 H Hrr SService ervice

‘Bringing yourr loved ones home’ Contact one of our experienced international repatriation specialists on t:0044 28 8284 0806 E: info@repatriationireland.com

www.repatriationireland.com Contact one of our experienced international FuneralTimes | 15

Our Crematorium, Facilities and Remembrance Garden are available 7 days a week to accommodate Families and Funeral Directors (no weekend surcharge)

Memorial Memoria aall Keepsakes es We also have a large supply of urns, casks es. and keepsakes.

Lakelands Crematorium, Dublin Rd, Cavan, Co. Cavan Tel: 049 4362200 / mob: 086 2458489 email: info@LakelandsCrematorium.ie www.LakelandsCrematorium.ie

Blooming marvellous new website!

elfast-based Flowers Are Us continue to go from strength to strength. Not content with resting on their reputation for exceptional reliability, quality, and customer service, honed over 50 years of serving funeral directors across the region, this progressive firm constantly strives to improve its offerings and accessibility for the industry. One such example of this is their recent investment in a modern, concise and easyto-understand website, enabling families and funeral directors to peruse their ever-changing stock, ensuring that those in their time of need have every opportunity to choose the tribute that is truly right for them. Things haven’t changed that much, however. The friendly, trained staff are still always available on the telephone as well as face to face, to assist and advise. With increasing numbers of customers making use of the option to order online through the seamless card payment process,

the firm remains fully adaptable to assist and serve in the way which suits you best. No matter how you reach your decision and place your order however, one thing remains constant; the family-run business takes special care and personal pride in fulfilling every customer’s unique requirements, understanding first and foremost that choosing the right flowers for the right occasion can be a daunting task for anyone. They hope that the option to browse their new online catalogue privately in their own home will afford the bereaved this little bit of privacy, taking away the pressures of time and place, to make the decision that is truly right for them. “There can be no greater sight than a sea of fresh flowers offered as a tribute to a person’s life”, says Eddie McCormick. “Personal tributes can say more than words when chosen carefully.”

Flowers are us

WE SPECIALISE IN PERSONALISED EVERLASTING FLORAL TRIBUTES.

We offer an extensive range of sympathy flowers including coffin sprays, wreaths, sympathy sprays & posies, crosses and cushions.

Open 7 Days a Week

028 9033 0018

web: www.flowersareusbelfast.com Email: info@flowersareusbelfast.com FuneralTimes | 17

H E N R Y PATO N + C o . L t d

New collection for David Butterly David Butterly collects his new hearse from Fearghas Quinn Hearse & Limousines. David is aR. carriage whoof has been supplying to the funeral industry since 1995. His company, Gibneymaster of Gibneys Oldcastle Funeral Directors, collects his new hearse from Fearghas “Irish Limousine Services”, operates thoughout the Leinster area. Fearghas wishes David Quinn Hearse and Limousines. continued success with his hire business

Tallon Mortuary Specialists School of Embalming Qualify for membership of an internationally recognised embalming qualification (BIE) at your own pace The ‘Tallon Mortuary Specialists School of Embalming’ offers both Distance Learning and attended courses leading to membership of the British Institute of Embalmers The ‘Tallon Mortuary Specialists School of Embalming’ offers students and registered embalmers the highest standards of teaching and practice in a supportive environment, with full use of our training facility. For further information and to discuss how this course might work for you contact:

Glyn Tallon - 14 Academy Street, Navan, Co. Meath Mobile: 086 826 8876 Web: www.tallonmortuaryspecialists.com / Email: info@tallonmortuaryspecialists.com FuneralTimes | 19

We offer finance solutions designed to help your business succeed Braemar Finance, a specialist funder to the profession provide packages that are both bespoke and simple to arrange. With fast lending decisions and tailored solutions we can help fund your business needs. Funding is available for: ·

Equipment

IT & Office solutions

Refurbishments

Business vehicles, hearses and limousines

Fast Track: our online Client finance solution (Northern Ireland only) Finance approval is subject to status and terms and conditions apply.

Contact your local area manager today and find out how we can help you. Joe Biesty – Republic of Ireland

Gail Cormack – Northern Ireland

0867 727 552

01563 852 100

info@braemarfinance.ie

info@braemarfinance.co.uk

www.braemarfinance.ie

www.braemarfinance.co.uk

Close Brothers Limited (being a UK registered private limited company and its Irish registered branch of the same name having registration number 907899), trading as (and having as registered business names) Close Brothers Asset Finance, Close Brothers Commercial Finance, Close Brothers Premium Finance, Close Brothers Motor Finance and Braemar Finance, is authorised by the Prudential Regulation Authority in the United Kingdom and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules. UK registered address: 10 Crown Place, London, EC2A 4FT, registered at Companies House, Number 00195626. Directors: M. Morgan (UK), P. Prebensen (UK), R. Golden (UK), A. Sainsbury (UK), S. Hodges (UK), S. Bishop (UK), F. Pennal (UK), M. Hook (UK) and J. Howell (UK).

Out and about with Joe Biesty Braemar Finance may be based in Scotland, but the company also has a significant presence in Ireland. To find out more about what it takes to be successful on the Emerald Isle, we speak with Joe Biesty, our Area Sales Manager in the Republic of Ireland. Tell us more about your role what do you do? My role is to represent Braemar Finance in the Republic of Ireland. Uniquely, the company is the only SPECIALIST professions finance company that operates both in the UK (25 years) and Ireland (two years). In the UK, Braemar Finance is a leading direct funder to the funeral profession, with a reputation for providing tax efficient solutions with the minimum of fuss. We support a number of sectors incorporating Dental, Veterinary, Optical, Pharmacy, Medical, Funerary, Accountancy & Solicitors and my role is to liaise with both equipment suppliers and the clients, who will ultimately be the end users of the equipment. A key part of my role is to arrange finance for our clients, as and when they require it. This includes a number of facets, including meeting to discuss their financial requirements. We understand every deal is unique, which is why customer service is such a fundamental part of our offering. Once I have determined what our client needs, whether it is the latest piece of equipment, a new refrigeration unit, an office IT system, or a refurbishment to their premises, the aim is to conclude the paperwork and arrange payment to the suppliers. This allows our funeral clients

to concentrate on providing their funeral services to their families. Following the initial meeting, I prepare and submit a credit application for our underwriters’ approval; process the documentation quickly and efficiently and, finally, conclude the transaction. Knowing your customer is key – I understand that funeral directors are extremely busy and don’t have the time or capacity to provide endless documentation. This is why we make a point of dealing with our clients with the minimum of fuss and maximum efficiency. How did you become Area Manager for Braemar Finance? I’ve been working in the financial services industry since I left college 18 years ago. In that time, I’ve gained experience in all aspects of finance and learnt what it means to be a prudent and professional lender who puts the customer first. During the recent recession, my role with my former employer changed from one of asset finance sales to collections, and while this is an important aspect of banking, I have always felt that my skills are best suited to sales. So when the opportunity came up to return to the sales environment with Braemar Finance in Ireland, I jumped at it. FuneralTimes | 21

Describe a typical day in the life of an Area Manager? A day in the life of an Area Manager can vary widely, but on a typical day I start work at 8am after helping to prepare breakfast for my three kids and grabbing a mug of tea to kick start the day! I usually spend the morning doing paperwork, sending emails and making phone calls to both clients and my colleagues to ensure all enquiries are answered. After a quick lunch I usually head out to meet my clients who are ready to sign their finance document and answer any queries they may have. I could visit a funeral director, a dental practice, a vet, and an accountant all in the one day! I am usually home by 7pm and after spending some time with the kids the bedtime routine begins and quiet descends on the house soon after! We say we keep the customer at the heart of everything we do - what does that involve in practice? Since I started working with Braemar Finance I can honestly say that we do keep the customer at the heart of everything we do. I was very impressed by the speed of response and genuine concern for our clients, which ranges from timely responses to enquiries; getting credit approval with the minimum of fuss right through to completing the transaction to our client’s satisfaction. Something we pride ourselves on is that our service doesn’t stop when the transaction is completed. We have a 22 | FuneralTimes

dedicated customer service team who take care of all queries and questions post finance activation. From experience, I can vouch for the fact that there is very little they don’t know about asset finance! What products do you offer? Currently, Braemar Finance offers leasing and hire purchase solutions and can finance all funeral related equipment, IT hardware & software, premises refurbishments and business vehicles. In the near future we will be offering additional products, including unsecured loans and Fast Track; our client finance solution, which will replicate what we currently offer in the UK. This is a very exciting development and one which I am very much looking forward to. What is it about the job you enjoy most and that gives you the most satisfaction? I can honestly say that the most enjoyable and rewarding part of my job is being in a position to provide top quality customer service to our clients, whether this is assisting a new start up business or funding a redevelopment of a long-established funeral business. The satisfaction I get from surprising the client by providing the finance swiftly and with the minimum of fuss is very rewarding – I feel very lucky to work for a company like Braemar Finance. For further information, please contact Joe Biesty on T: 086 772 7552 / 081 882 7893, email: jbiesty@braemarfinance.ie or visit: www.braemarfinance.ie

Through our own personal experience we received the inspiration to set up Treasured Keepsakes, to give people a wide variety of options upon a loved oneâ&#x20AC;&#x2122;s passing should they choose to keep a lock of hair, cremated remains, a piece of jewellery, a photograph or anything that is a personal reminder of their loved one in a small keepsake, keepsake pendant or urn. Funeral directors we are currently working with have tailored our service to suit their needs. We have two options of how our service can work for you. If you wish you can buy our products from us at a wholesale price and sell them directly to your clients. Alternatively we can offer this service to your clients directly. We would hope that by recommending our service we will enhance and add value to your business at no extra cost to you.

For more information contact us or visit our website Tel: 01 825 4579 From NI: 00353 1 825 4579 info@treasuredkeepsakes.ie www.treasuredkeepsakes.ie FuneralTimes | 23

BIE News Southern Division

he Irish Division held a very successful 3rd quarterly meeting on Sunday August 28th in George Mullins Funeral Home in Naas. A sub-committee was set up to help the division work together as a team and organise education workshops at future meetings. It was proposed and agreed to run an education weekend in late November. This meeting will have guest speakers and practical sessions. Further details to follow and will be announced on our website. Irishembalmers.ie The 2016 Keele Convention is taking place on Sept. 9th in Keele University. Many members of the Irish Division are

travelling. More info on bioe co.uk. Health and safety matters keep popping up in conversation. Please ensure that your inoculations are up to date. The division would like to thank Mr George Mullins for his hospitality and use of his premises. Details of the next meeting will be circulated to all members and will be available on our website.

John Hawe (Irish Division)

Northern Division

hope everyone has had an enjoyable summer. The 3rd Quarterly Meeting of the BIE Northern Ireland Division will take place in Oâ&#x20AC;&#x2122;Neills Funeral Home, 98 Stewartstown Road, Belfast BT11 9JP. Please note the date has been changed to Wednesday 21st September 2016 at 7:30pm to facilitate our guest speakers. As requested by the membership, we will have Trudy Stanfied from Belfast City Council speaking about Health & Safety and Environmental Health Issues affecting Embalmers. Our other speaker is Kyle Ashfield, who will be discussing removal of pacemakers and other devices (this would be particularly interesting and valuable to students who have not encountered this issue yet). I would encourage as many members and students as possible to attend!

24 | FuneralTimes

Chairman

List of BIE Officers and appointed representatives for 2015/2016 National President: Mr Craig Caldwell (North American Division) Imm. Past President: Mr Graeme Easton (Scottish Division) National PRO & National General Secretary: Mrs Karen Caney FBIE White Meadow Cottage, Brailsford, Derby DE6 3DA Tel: 01332 349035(BIE) Mobile: 07786 432014 karencaney@btopenworld.com National Treasurer: Michael Liddle MBIE 10 Yew Tree Close, Silsoe MK45 4EQ Business Tel: 01582 490005 Home Tel: 01525 860117 michael@silsloe.wanadoo.co.uk Editor: Gwen Schofield MBIE 9 Seymour Walk, Meltham, Holmfirth HD9 4BP Home Tel: 01484 851994 Mobile: 07778 279100 gwen.schofield@ntlworld.com Master Fellow: Ken Morgan FBIE “Evergreens”, 36 Coley Road, Little Haywood, Stafford ST18 0UW Home Tel: 01889 881223 Business Tel: 01902 878425 Mobile: 07970 831760 k.m.morgan@virgin.net Student Liaison Officer: Timothy Cain MBIE Hillcrest, 38 Main Street, Ashby de la Launde LN4 3JG Home Tel: 01526 321396 jackie@lymn.co.uk

IRISH DIVISION Chairperson and 1st National Council Representative: Mr John Hawe MBIE 12 Meadow Vale, Smith’s Road, Charleville, Co. Cork Home Tel: 00353 6389280 Mobile: 087 6390087 jmhawe@eircom.net

NORTHERN IRELAND DIVISION Chairman Michael Og McKiernan MBIE 51 Agivey Road, Kilrea, Co. Londonderry BT51 5UU Mobile: 07515 746541 Michael-ogmckiernan@hotmail.co.uk

2nd National Council Representative and Past Chairperson: Mr Aidan Walsh MBIE Cappoquin, Co. Waterford Mobile: 00353 87 2847831

Vice Chairman Laurence O'Neill 98 Stewartstown Road Belfast BT11 9JP Tele: 028 90 620099 Email: oneill8210@hotmail.com

National Council Rep: Ms Barbara Fowley MBIE Killakee, Rathfarnham Dublin 16 Mobile: 086 191 1022

Secretary Margaret Davis MBIE 4 Back Road, Cargycreevy, Lisburn BT27 6TL Mobile: 07841 100249 Margaretdavis4@me.com

Secretary: Nora Murphy MBIE Tallon Mortuary Specialists 14 Academy Street, Navan, Co Meath T: 086 826 8876 Assistant Secretary: Susan Moran MBIE Maydown House, Aughraboura, Athy, Co. Kildare Mobile: 086 0619500 info@tallonmortuaryspecialists.com National Education Representative: Glyn Tallon Mortuary Specialist 14 Academy Street Navan Co Meath Tel:046 9029134 Mobile: 086 826 8876 Treasurer: Mrs A O’Reilly MBIE Church Street, Newmarket, Co. Cork Telephone: 029 60142 annaoreilly4@hotmail.com

Treasurer Andrew McMullan MBIE 22 High Street, Ballymoney, Co. Antrim BT53 6AQ Andrew@mcmullanfuneral.com 1st National Council Representative Ellison Sloan MBIE Telephone: 02838 336175 poots@fsni.info 2nd National Council Representative Marshall Lindsay MBIE 4 Beechgrove, Kilrea, Coleraine, Co. Londonderry BT51 5RW Telephone: 028 29 540945 marshalllindsay4@gmail.com 1st National Educational Committee Representative Pat Harley MBIE 67 Creggan Road, Londonderry BT48 9DA Mobile: 077128 99137 Phschoolofembalming@hotmail.com

Vice Chairman: Mr Ger O’Sullivan MBIE Mobile: 086 021 5075 FuneralTimes | 25

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M Canopies recognise that the provision of a professional funeral is the priority for all Funeral Directors and Funeral Undertakers. “We at GM Canopies understand that providing a quality shelter for bereaved relatives during inclement weather conditions is an extension of this service”. Since 2004, the firm have supplied canopies to Funeral Directors accross Ireland and the U.K. Vitabri canopies are available in fourteen frame sizes and three fabrics; PVC, polyester and acrylic. Our specialised printing plant can personalise your canopy to your specific requirements. The canopy can be erected in less than one minute and can be easily stored in the hearse under-deck. The canopy is ideal for outside your Funeral Home and also at the family wake house. The Vitabri canopy is also an ideal focal point for grieving relatives during the graveside interment.

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For further information contact: GM Canopies, 183 Tamlaght Road, Omagh, Co Tyrone BT78 5LL T: 028 82244025 (Rep. of Ire. 00 44 28 82244025) UK /NI Mob. 07778345074 Rep. of Ire. Mob. 087 9515019 or Email: gmcanopies@btinternet.com

Photographs of Omagh Memorial Garden Service, Sunday August 14th 2016. Courtesy of Pat McSorley, Omagh Today

GM Canopies is the sole distributor in N. Ireland and the Rep. of Ireland for Vitabri canopies, tables and accessories. Vitabri canopies are manufactured in fourteen sizes and thirty-three colours. Our graphics and printing department can design and print to your exact specifications. 183 Tamlaght Road, Omagh, Co. Tyrone BT78 5LL Tel: 028 8224 4025 Fax: 028 8224 3338 (Rep. of Ireland. prefix 048) Email: gmcanopies@btinternet.com www.gmcanopies.com FuneralTimes | 29

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inlay are proud to announce that they are to be the main sponsors for St Marys Ardee GFC for the next three seasons, 2016-2018. Brendan Kerin, chairman for the St Marys Club, stated “As a club it is great to have the support of a local business that are so well regarded in the community”. St Marys GFC were founded in 1928 and have been central to the community and the town of Ardee ever since. The club caters for teams from under 7 all

30 | FuneralTimes

the way up to senior adult football. The club has undertaken to develop its grounds and facilities in recent years and Curved can now boast an all weather pitch and a Seagras function room for gatherings that seat up to & Ash C 200 guests. For further information on how Finlay can assist you, please contact Finlay, Tierney Street, Ardee, Co. Louth on 0416853603 or email: info@finlaygrp.com.

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New delivery for McCormackâ&#x20AC;&#x2122;s Funeral Directors Mr John McCormack of McCormackâ&#x20AC;&#x2122;s Funeral Directors is pictured taking delivery of a new Duffy 3 Door Hearse from Gerard Duffy of Duffy Coachbodies Dundalk Ltd. McCormack Funeral Directors, established in 1957, are based in Kilcommon, Thurles, Co. Tipperary and Palmerstown, Co. Dublin

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An uplifting new product from Creative Binding Solutions D

amian Flynn at Creative Binding Solutions is delighted to announce that they’re now supplying Wind Proof Umbrellas to go along with other established products such as Condolence Books, Bags, and Mass Card Holders. “It had been suggested by some of our customers that we should add these to our range, since we’re in the printing and design trade”. “We took the time to find a strong umbrella that we were happy with and also to get up and running with the screen printing end of things”. We have black, black/white and a few other colour options. There are no minimum quantities, but we would recommend getting at least half a dozen to cover the screen charge”. The umbrellas come as follows: Damian Flynn, Creative • 30 inch auto golf umbrella Binding Solutions Ltd • Split panel air vents • High quality re-enforced fiberglass frame • Design + screen printing in house • Comes in protective sleeve • Large or small quantities For more information, please contact Damian Flynn, Creative Binding Solutions Ltd., Unit 9 Canal Walk Parkwest, D12 Ph/Fax: (01) 6251924 Mobile 087 9861352. Email:info@creativebinder.com or visit: www.creativebinder.com

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Embalmers’ Association Since its Professional humble beginnings in 2004of Ireland continues to promote high the Professional Embalmers’ standards of Embalming across Ireland and abroad. Association of Ireland continues to Already this year the PEAI was proud to promote high standards of Embalming host two very successful educational events, acrossattended Ireland and abroad. Alreadyand this by both funeral professionals other healthwas and bereavement care specialists year the PEAI proud to host two at the Death Care Academy Building, very successful educational events Collooney, Co. Sligo. attended by both funeral professionals In May, regular speaker George Kelder gave and other healthpresentation and bereavement care an in-depth on current organ specialists at the Death Care Academy donation practices in the U.S., with detailed analysis of its impact on the embalming Building, Collooney, Co.Sligo.

death, dying and bereavement in Ireland. Dr.Kevin Myers, cultural sociologist During his talk, he discussed that discussed his many years ofalthough research into funeral customs in Ireland are slowly death, dying and bereavement in Ireland. changing, the bereaved still place high value During his talk he discussed that on viewing their deceased loved ones. although funeral customs in Ireland are slowly One of the most important goals of the PEAI is that the professional embalming changing, bereaves still place high standards within Ireland raised and loved ones value in viewing theirbe deceased

Husband and wife team Damon and 34 | FuneralTimes Shawna de la Cruz impressed the

the PEAI standards of embalming practice here in Ireland and abroad. If you are

procedure. This talk was accompanied by and speaker safety specialist PaulKelder Glacken, n May,health regular Geogre who presented his extensive study of mental give anhealth in-depth presentation on current within the funeral industry from organ donation practices in theand U.S. with 2014. Later that day, Health Safety detailed analysis of its impact onMattimoe the Authority Inspector Geraldine outlined the current This inspection standards in embalming procedure. talk was practice by inspectors. accompanied byHSA Health and safety Renowned story teller Eddie Lenihan specialist Paul Glacken who presented his provided entertainment, re-telling folk extensive study of mental health within stories surrounding death and dying in he funeral industry 2014, and Irish later the setting of an from early 20th century cottage, an installation the DCA museum hat day Health and SafetyatAuthority depicting early Irish funeral customs. nspector Geraldine Mattimoe outlined the andstandards wife team Damon and current Husband inspection in practice by Shawna de la Cruz impressed the audience HSA inspectors. attending the August educational event. Shawna discussed her role as vice-present Renowned teller Eddie of onestory of California’s oldest Lenihan memorial parks, caring for families with a diversefolk range of provided entertainment retelling and religious storiescultural surrounding deathdemands. and dying in the Damon, currently the director of the setting of an early 20th century Irish funeral service programme at American cottage, an College, installation at the focused DCA River Sacramento, museum depicting early Irish specifically on the impact of funeral cancers on the embalming procedure and how best to customs. counteract its effects. Dr. Kevin Myers, a cultural sociologist,

maintained at a level that is worthy of international recognition. We believe that One of the mostwith important goalsthat of the by communicating professionals PEAI is that professional embalming have a direct impact on our profession, standards Irelanddialogue, be raised and we can createwithin a meaningful which will leadattoaa level greaterthat awareness and of maintained is worthy understanding of our work. international recognition. We believe that b The PEAI has communicated with national communicating with professionals that have and European government in order to create aa voice direct impact on profession we can for professionalour embalmers working create a meaningful dialogue in Ireland. Our educational seminarsthat and will lead open invitationawareness to guest speakers just to a greater andisunderstanding oneour waywork. in which the PEAI has forged the of path of progress to meaningful legislation and recognition of professional embalming The PEAIIthas communicated with national in Ireland. is through the actions and and european government in order engagement of our active membership that to this progress is maintained. create a voice for professional embalmers The PEAI in is open to all Our practising working Ireland. educational embalmers and who wish to invitation adopt and promote seminars open to guest the PEAI standards of embalming practice speakers is just one way in which the PEAI here in Ireland and abroad. If you are has forged the path progress to interested in joining the of Professional meaningful legislation recognition of Embalmers’ Association of and Ireland please contact Michaelembalming Clarke, PEAIin Secretary at It is professional Ireland. 087 768 3226, or email:and engagement of our through the actions secretary@professionalembalmers.ie active membership that this progress is To view our website simply go to: maintained. www.professionalembalmers.ie The next meeting of the Professional Embalmers’ Association will take The PEAI is open to of allIreland practising place on the 12th of November 2016, venue embalmers who wish to adopt and promote and location to be announced.

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A dedication to quality Established in 2005 and led by Managing Director, Bosco Whelan, Jet Stone Ltd. of Ballyroan, Co. Laois, go the extra mile to cater to the wishes and desires of their ever-expanding, diverse, and multi-national customer base. Specialising in the wholesale provision of Monumental Headstones and accessories, the management team boast over 28 years of experience across all aspects of the stonework industry, from innovative and dynamic design and manufacturing processes to quality control and, most importantly, customer service, a facet of business emphasized within the funeral trade above all. Jet Stone Ltd. pride themselves on offering their customers value through delivering top-quality products at the best possible price. The firm is committed to flexibility of design and material, with every product also put through rigorous testing to meet high in-house exacting standards before delivery, their dedication to quality best emphasized by their customer satisfaction guarantee.

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Let us urn your business online DJ MacNeice & Co. Ltd. bring you a one-stop shop for all your funerary needs. Everything is carefully sourced, made to your specification, and available 24/7, at your fingertips on their website! From coffin screws to trolleys and oakurns to cosmetic dyes, DJ MacNeice & Co. are fully devoted to continually reviewing, comparing, and expanding their range of funerary and embalming products and services, taking on board the frequent feedback offered by funeral directors across the nation which is the key catalyst in enacting changes throughout the range of offerings available, going the extra mile for their customers day after day. Since its establishment in the early 1990â&#x20AC;&#x2122;s, the firm has gone from strength to strength, its adaptability and willingness to think outside the box to cater to its customersâ&#x20AC;&#x2122; requirements combining to help forge a reputation as the leading manufacturer and supplier serving the funerary and embalming industries in Ireland. Since 2000, the firm has operated in the Dublin Industrial Estate. Having in place flexible and responsive supply chain managements is key in a thriving online business in order to meet customersâ&#x20AC;&#x2122; unique requirements in an efficient manner, always considering the fact that when it comes to funerary arrangements, more often than not, time is of the essence. The past 20 years has seen a period of accelerated transformation within the funeral industry in Ireland, both in demand and technology, and the firm prides itself on being at the forefront of meeting these demands. Their many satisfied clients, coming back week after week, are living testimonies of the quality of service and

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value on which the company is built. In 2008, David McGowan became the Chief Executive Director of DJ MacNeice. With his passion and deep knowledge of the funeral and embalming trade and practice here in Ireland and abroad, he dedicated himself to developing innovations that cater to the unique requirements within the funeral service sector. If you would prefer to speak to someone face to face, you may also call into the office at 37a Barrow Road, Dublin Industrial Estate, Glasnevin, Dublin 11 from 9:00am to 5:00pm from Monday to Friday to meet the friendly staff and discuss your requirements in person. DJ MacNeice understand that being able to provide a realistic price to the families you serve in a timely manner is crucial, which is why they strive to offer a call-back service to provide you with a quote for your online enquiry within minutes where possible. Should you wish to speak to someone on the phone, a customer service representative can be reached on +353 (0) 1882- 8731 or via fax on +353 (0) 1882-8947. Furthermore, any enquiries can be emailed to sales@djmacneice.com.

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NAFD News The NAFD reassures public after Alison Pople sentencing

fter the sentencing of former Somersetbased funeral director Ms Alison Pople, for the theft of charitable donations, members of the NAFD’s media team appeared on both local and national television and radio to reassure the public that this was an isolated case and not reflective of the high standards of UK funeral directors. Adam Heath, of John Heath and Sons in Sheffield, provided a pre-recorded interview to BBC News and was interviewed live on BBC Points West on the day of sentencing. Jenny Gilbert, of Leicesterbased AJ Adkinson and Son, provided several interviews to local radio station BBC Wiltshire, both a pre-recorded one which ran on news items across the day, and a follow up one, live on the following morning’s breakfast show. In a statement released to the media, the NAFD added: “This was a criminal act, by an individual who repeatedly breached the trust placed in them and Ms Pople’s actions in no way reflect the high standards of the UK funeral profession. Our thoughts are with the families and charities affected by Ms Pople’s actions and we are pleased, for

them, that she has been brought to justice. “Funeral directors across the UK handle many millions of pounds in charitable donations every year. Whilst an increasing percentage is now being raised online – which is the most straightforward method for donors, charities and funeral directors – there is still a considerable amount collected in cash, during funeral services and in the weeks after they have taken place. “The NAFD operates a strict Code of Professional Standards which sets out how our members should operate, and adherence to the Code is checked on application and through regular inspections. The Association also provides specific guidance on how charitable donations should be handled and encourages the use of online charitable donations services. These services are not only more straightforward to administrate, they also provide an additional benefit to the charities through the opportunity to add Giftaid to the money raised, boosting the funds significantly.” The statement was also picked up by BBC Radio 4 which ran a brief story about Alison Pople during the Today programme.

Government response to cremation consultation welcomed In July, the National Association of Funeral Directors welcomed the Ministry of Justice response to the Cremation Regulations consultation and, in particular, the recommendation of a new statutory definition of ashes, as well as amendments to statutory cremation forms which will make sure that applicants’ wishes are explicit and clearly recorded before a cremation takes place. Both of these recommendations were central in the NAFD’s response to the consultation as they will help to ensure both high standards and clear communication for bereaved families. The NAFD is particularly pleased to see our suggestion of non-statutory Codes of Practice 44 | FuneralTimes

for Crematoria, together with training for all agencies involved with them, has been adopted by the Government. However, the Association remains unconvinced that a National Inspector of Crematoria would offer the best framework within which to deliver these reforms and would result in additional red tape for bereaved families to contend with at a difficult time in their lives. Furthermore, the cost of appointing and maintaining an inspector will inevitably be passed on to bereaved families at a time of increased scrutiny of the affordability of funeral costs. Funeral directors have a very important role to play in helping families after the loss of someone close to them and in ensuring they understand their choices and what is happening to their loved one. The Association will be pleased to play a part in the new National Cremation Working Group, to ensure the needs of bereaved families, and the funeral directors who support them, remain at the forefront of policy making. The NAFD looks forward to collaborating with Government, cremation bodies and consumer organisations to ensure this new working group is proactive and delivers meaningful outcomes.

The NAFD raises concerns on planned Death Certification reforms

n mid-June, the National Association of Funeral Directors set out its concerns about the proposed changes of Death Certification in a response to the Department of Health consultation. The NAFD’s response was prepared in close consultation with the Society of Allied and Independent Funeral Directors and can be viewed as an authoritative response on behalf of the profession. The NAFD also worked with Cruse Bereavement Care to ensure the needs of bereaved people are reflected in its response. In the NAFD’s view the draft regulations set out in the consultation are hurried, not adequately trialed, and not well explained. The Association does not believe that there should be a fee for the proposed Medical Examiner’s service, as it amounts to a tax on all bereaved people. Jeremy Field, President of the NAFD, who has been involved on the stakeholder group relating to the reforms said: “The NAFD would welcome any new legislation that improves the experience for bereaved people in the immediate aftermath of a death. NAFD has been contributing to reports on the outdated and occasionally inadequate nature of the laws in England & Wales surrounding death and funerals for decades. However, the NAFD feels the reform, which may well be needed, is being rushed and will

not achieve its aims and so, in its current form the NAFD is unable to support the reforms as set out in the consultation.” From the NAFD’s perspective there remain a number of significant issues which still need to be properly addressed: • The fee. The NAFD believes that there should be no fee. In the event that the proposed fee is implemented the NAFD has confirmed that its members are not currently willing to collect the fee on behalf of Local Authorities. • Verification. Despite efforts on behalf of Department of Health (DoH) and the British Medical Association (BMA) the NAFD is not clear on who is qualified to verify the fact of death, nor where and when verification should take place. • Access to information. The NAFD is extremely concerned that key documents such as the important Equality Analysis, were not provided via the consultation web portal – only on request. The NAFD also believes that there are potential equalities implications that have not been acknowledged within the Equalities Impact Assessment. Continued Mr. Field: “The NAFD has considerable concerns that the potentially adverse impact on bereaved families of a system that has not been properly trialed have not been taken into account. We FuneralTimes | 45

are particularly concerned that the views of bereaved people have been limited to contributions made in stakeholder meetings (of which there have been none for 3½ years) and first hand anecdotes recounted by those closely involved in the project. In our own work to develop a response to this consultation we have sought input from Cruse Bereavement Care, which shares

many of the NAFD’s concerns about the proposals.” “In conclusion, the NAFD is concerned that the proposals, in their current form, may not achieve their aims and may even prove easier for someone with the correct connections to abuse the system – thereby negating the argument that another Shipman scenario could be prevented.”

NAFD sounds note of caution over Government Bereavement Benefits Inquiry response Also in June, the National Association of Funeral Directors welcomed the Government’s response to the Work and Pensions Select Committee on Bereavement Benefits. In its response the NAFD said: “We remain committed to working with Government to reform the Social Fund Funeral Payment. The Social Fund Funeral Payment is there to support the 10% of bereaved people for whom any unexpected expenditure is simply beyond their means. Having fought for so long for this outdated benefit to be reviewed it is encouraging to hear that the Government intends to put time and resource into developing a fairer and more equitable system for both bereaved people and the funeral directors who support them. However, the NAFD sounded a note of caution on Government plans to press ahead with plans to create a standard funeral benefits package. The Government is right to point out that there are inherent difficulties in creating a one-farewell-fits-all ‘standard funeral package’ and that people need to have more freedom of choice. Recent research by YouGov for the NAFD and Cruse Bereavement Care identified that by far the most important priorities for Britons when it comes to organising a funeral are following the wishes of and making it special to the person that has died and making sure everyone that wants to be there can attend. Cost was found to be the seventh most important priority for Britons, backing up the Government’s finding that, actually, 46 | FuneralTimes

people don’t necessarily want a basic funeral for their loved one – they want to give them what they consider to be a ‘good send-off ’. Indeed, given the Government’s own recognition of the importance of choice we are surprised that it goes on, in its response, to reaffirm its intention to work with the NAFD and others to define and cost a ‘reasonable’ simple funeral package. The NAFD would be very concerned by any suggestion that funeral prices should be fixed on a national basis as this is simply not workable in practical terms. As with many other services, the cost of a funeral varies for a whole variety of reasons across the UK and this must be taken into consideration. Equally, a ‘one-farewell-fits-all’ approach would be based around the typical funeral of the majority of claimants and therefore is unlikely to adequately provide for those with other beliefs or needs. The NAFD would prefer instead to look at the underlying principles behind what can be offered by Government to support those, in genuine poverty, who find themselves needing to arrange a funeral for a loved one. We are pleased to be meeting with the Pensions Minister in July to develop this thinking further and remain committed to working with Government on this and wider challenges relating to the end of life. Key to these challenges is the fact that the majority of Britons simply do not put plans in place for their own funeral – despite its inevitability – which leaves a financial, practical and emotional burden to be borne by family and friends, the State and increasingly by funeral directors too.

STRONGER BY ASSOCIATION

Representing the needs of almost 4,000 funeral homes, the National Association of Funeral Directors is the “Voice of the Funeral Profession”, supporting members and assuring the public of high standards for more than 100 years.

The NAFD is influential • Consulted by Government on legislative issues • First call for the media on funeral/ bereavement issues • Established cross party groups in all four UK Parliaments/Assemblies • Universally endorsed professional qualifications The NAFD is inclusive • We are financially independent of any other organisation • We campaign on issues affecting all members equally • Members range from small independent firms to groups and Co-operatives • We are totally democratic with one member, one vote - irrespective of the number of funeral homes

The NAFD is supportive • Best benefits package within the sector, saving up to £5,000 a year on essential business costs • Free helplines for financial, legal and employment law, HR, public relations and repatriation issues • Free £5m professional indemnity insurance per UK funeral home member - unique within the sector • Free insurance against tribunal claims, health and safety and tax prosecutions The NAFD is Trusted • NAFD members are trusted by consumers to deliver our Funeral Promise: • A funeral that is a fitting farewell, at a price they are comfortable with • Treating bereaved families with respect and acting with integrity • Fulfilling any special wishes and requests • The right to independent redress if the need should arise

Your business will be Stronger by Association with the NAFD. Apply to join today and start taking advantage of the benefits of membership. Call Su Lewis on 0121 711 1343 ext. 20.

WWW.NAFD.ORG.UK/ WHY-JOIN-THE-NAFD

New YouGov research highlights the views of Britons about funerals F

unerals are considerably cheaper than the public perceive, with bereaved families spending, on average, £1,100 less than Britons expect to, a major new survey about the British public’s perception of funerals and funeral directors has revealed. The survey was commissioned by the NAFD and Cruse Bereavement Care as part of ongoing research into the British public’s perception of the funeral industry, and conducted by YouGov. The findings showed that families have spent, on average, £3,601 on a funeral in the last five years, nearly 30% cheaper than the £4,746 they had anticipated having to pay, the poll shows. The results are now available on a special Funerals Matter page on the NAFD website. Other findings include: • Cost is the seventh most important consideration (28%) when planning a funeral behind: • Following the wishes of a loved one (65%) • Making it a celebration (56%) • Making it personal (43%) • Making sure everyone who wants to be there can attend (40%) • Keeping it simple (38%), and • Giving them a proper send-off (32%) • Over half of GB adults (55%) say they would choose a funeral director based on reputation and 43% would choose based on a recommendation or if they were the choice of the person who’d died. • Less was spent on funerals in the past five years than the average GB adult expects to spend (£3,601 average spend on a funeral in the last five years, compared to £4,746 anticipated cost) • 80% of adults surveyed, who had organised a funeral in the last five years, said they had received good value for money. • 95% of people who organised a funeral in the past five years said they were satisfied/

48 | FuneralTimes

very satisfied with the service they received from their funeral director. • 74% of all GB adults are more likely to ask a funeral director to organise a funeral than do it themselves (8% without a funeral director, 19% don’t know). However, 94% of those with previous experience of arranging a funeral are more likely to turn to a funeral director again in the future. • Britons rate funeral directors as professional, caring, helping and responsive – whether they’ve worked closely with them or not. The most popular qualities that GB adults would use to describe a funeral director are: Professional, Caring, and Helpful, Respectful, Expensive and Sympathetic (all 7%). • One in seven (14%) Britons say nothing would prompt them to think about their own funeral. • Just over 1 in 8 Britons (12%) felt they would have no way of paying the costs of an unexpected funeral, compared to almost three-quarters (71%) who would either use savings, put it on a credit card or use another bank finance facility such as a loan. • 63% of Britons expect to be able to check or compare prices before selecting a funeral director Jeremy Field, NAFD President, said: “The Association is proud that the survey shows the satisfaction rating with funeral directors to be high and that they are providing value for money. However, we know we still have work to do and we are supporting members in making sure their prices are easily visible to bereaved families to help them make an informed choice.” For more results, statistics and graphics from the YouGov research, please visit the Funerals Matter page on www.nafd.org.uk.

Fergus Court Funeral Services take delivery of Cardinal and Dorchester Fergus Court used the knowledge and expertise he learned whilst working at a local funeral directors to set up his own business in January 2014. Fergus Court Funeral Services is a family- run, independently-owned funeral directors that offers the very best in a compassionate, dignified and friendly service. Based in Malton and covering the surrounding area, Fergus is very in touch with his client’s requirements and will always go the extra mile to provide an exceptional ceremony at an affordable

price. In 2015, Fergus Court acquired independently-ran family business, Ken Thompson Funeral Directors, which operates with the same family values that it has established over the last 20 years. Fergus Court Funeral Services took delivery of Coleman Milne’s high specification, leather upholstered Ford Cardinal hearse and Dorchester limousine. These stately vehicles encompass performance and style with passenger comfort.

Robson’s Funeral Directors add Norwood to Fleet

alued Coleman Milne customer Robson’s Funeral Directors have added a new Norwood to their fleet. The contemporary Norwood hearse boasts sleek lines and a distinctive appearance, adding sophistication to the funeral ceremony. With a proud family heritage, A & J Robson Ltd. has been established since 1877 in the heart of Hawick. It is now operated by Paul, Adam and Fay Robson from their refurbished premises that includes a mortuary, garage, viewing room and service room which seats 120. With generations of experience, their fully trained, professional and sensitive team of staff extend a completely bespoke and

compassionate service to all their clients, carrying out all requests with the utmost dignity and attention to detail. Newcomer to the business is 16 month old Cocker Spaniel Lola. If clients wish, they can meet Lola and many find her quiet presence and empathy to be a great source of comfort. (L-R) Coleman Milne’s Tony Kerr, Adam, Fay, Paul Robson and Lola

Join the association thatâ&#x20AC;&#x2122;s leading the way. Representing and promoting the interests of 850 independent funeral directors. SAIF is at the forefront of tackling the big industry issues that matter to you. As the united voice of independent funeral directors we have led the way in setting the highest standards of professionalism and conduct within the industry. By joining SAIF you too can demonstrate that you uphold this same commitment. For over 20 years SAIF has been promoting and protecting the interests and values of independent funeral directors. Supporting our members is at the heart of everything we do, listening, responding and engaging to secure your independent future.

Join SAIF now: visit saif.org.uk or call us on 0345 230 6777 or 01279 726 777

SAIF NEWS ... SAIF NEWS ... Death Certification Consultation The consultation on introducing medical examiners to the process of death certification had, according to the Government Department of Health, received a high-volume of feedback. It was reported that some of the responses received gave early indications of concern as to whether the initial proposed fee would sufficiently cover the cost of the medical examiners service. SAIF are also taking part in the Department of Works and Pensions consultation on funeral costs and the need for an industry-wide definition of what is meant by a ‘simple’ funeral. Interesting times ahead, but be assured that SAIF will continue to monitor these matters and advise members accordingly.

SAIF Support

he support given to members and their staff through Professional Help has proven to be popular. The recent survey by Genesis (SAIF’s PR services) indicated that, of the responses received, almost 1 in 10 members of staff needed counselling. SAIFSupport is there for all members and their staff – free and confidential support when you need it most Tel: 0800 077 8578 Interestingly, SAIF Support has raised the awareness of mental illness and the charity MIND which is SAIF’s National President’s chosen charity for this year. So I make no excuses for promoting this very worthwhile charity again. SAIF now have a bespoke Just Giving

page, specifically for the use of charity donations, so if you feel you would like to make a donation, all contributions will be gratefully received on www.justgiving.com/ fundraising/SAIF1989 MIND provides advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness, and promote understanding. They won’t give up until everyone experiencing a mental health problem gets support and respect. Mental issues can affect anyone, from all walks of life, and your contributions will go a long way to ensuring help is there when needed.

SAIF webinars SAIF webinars have proven quite popular and we are pleased to confirm that further webinars on subjects relevant to the funeral profession can be found on the SAIF website. The regular time slot is the 2nd Wednesday in each month at 3pm until 4pm. Further information about each event will be added nearer to each date. Due to restrictions, we are only able to register the first 25 applicants. If you miss any of the webinars, you may view the PowerPoint slides and watch the presentation on the Members’ area of the website. Login using your email and password, then select SAIF Webinars from the main menu of the Members’ pages. If you have any difficulties logging in, please contact SAIF Business Centre on 0345 230 6777 or info@saif.org.uk Subjects being covered include: Insurance Risks for funeral directors; Marketing your business; and Accounting and tax issues. FuneralTimes | 53

SAIF Education Day A reminder for all Independents to attend the SAIF Education Day being held on Wednesday 2nd November at Leicester Tigers Rugby Club plc. The cost is only ÂŁ40 pp for members and ÂŁ50 for non-members (discounts for IFD

and BIFD students). Subjects being covered include H & S, Resomation, Compliance and Computer risk. Guest speaker, HM Senior Coroner, is also outlining the role of the Coroner, in addition to a supplier exhibition and IFD College presentations.

WHAT DOES YOUR

ORDER OF SERVICE SAY ABOUT YOU?

our promise to you is simple we will answer your calls 7 days a week - 52 weeks a year we will deliver on time - every time Contact Graham or Richard for further details Telephone: (028/048) 3835 5060 Email: production@inhousepublications.com 54 | FuneralTimes

New Coleman Milne ASM appointed for central UK A

fter 27 successful years, Coleman Milne’s longest serving Area Sales Manager, Kevin Heath, is set to retire at the end of the 2016. We are pleased to announce that Stacey Moore has been appointed as the new Area Sales Manager for central U.K. Stacey, who resides in Nuneaton, is well placed to take over the busy patch and over the course of the next few months will be working closely with Kevin to introduce herself to businesses across the region. National Sales Manager, Graham Clow said, “We know Stacey well from her previous role as account manager for one of our suppliers, so we are confident she’ll be

well-liked by customers old and new and will do a good job for us” You can contact Stacey on T:07393 013971 or email: stacey.moore@coleman-milne. co.uk

Mercedes E220 Limousine for John Grenfell & Son Funeral Directors

erving families in Bedlington, Ashington, Blyth and Morpeth areas, John Grenfell & Son Funeral Directors are a family run business that have operated for four generations. They provide an exceptional standard of service, covering all tastes and requirements, encompassing quality and care with the utmost sensitivity & dignity. Having previously chosen Coleman Milne for Mercedes and removal vehicles, John Grenfell & Son Funeral Directors added a Mercedes E220 Limousine to Director John Grenfell and Coleman Milne’s Area their prestigious fleet. The E220 limousine sets new standards Sales Manager Tony Kerr of elegance, style and technical excellence and includes an alarm, climate control, cruise control, electric seats, electric windows, front and rear parking sensors, fixed bench seat, electric division, and heated front seats. FuneralTimes | 55

Burial alternatives A

recent survey carried out by U.K. Company YouGov (a self-proclaimed community of 4 million contributors around the world) of 1,546 adults showed that 58% of those asked would currently opt for cremation, in comparison to 17% who preferred the idea of burial. Of those in favour of cremation, 79% wanted their ashes to be scattered. In response to the results, YouGov said there was a â&#x20AC;&#x153;strong shift in preference towards cremation as people get olderâ&#x20AC;?. While 42% of 18-24 year olds wish to be cremated, this figure rises to 71% among the over-65s. Have you found this in your Funeral Home? Thatâ&#x20AC;&#x2122;s nearly 6 out of 10 people with cremation as their preferred final journey when their day is done. Perhaps more interestingly, 25% (which is still more than burial) opted for something else or were unsure, which means we still have a role in educating the market to help people with their choices and decisions OR that there needs to be more options available. Currently, the most common ways to dispose of a body in Ireland are burial and cremation (earth versus fire), however there are constant developments in technology, and new methods will be introduced in the coming years. These include Resomation (where bodies are dissolved into an alkaline hydrolysis liquid), Promession (a process which freeze-dries bodies in nitrogen) and Irish company ecoLation (who use freezing pressure and heat which results in an inert powder where all toxins and chemicals are neutralized). Burying someone and erecting a headstone or having a grave marker can provide a family with peace as they have somewhere physical to visit to feel close to the deceased. This is one of the reasons a lot of people opt for burial instead of cremation. However there is also the environmental factor to be considered, as has been seen in Ireland with the increase in demand for green burials, a trend which has not been missed by the new technology companies mentioned above. 56 | FuneralTimes

By Jennifer Muldowney

Jennifer Muldowney with Tony from ecoLation A new video has been doing the rounds online showcasing Promession, which got me excited that this new technology might be ready to market. However, with further research you can see that the video is in fact 6 years old and nothing seems to have moved forward for them in terms of bringing the product to market. Resomation is available in parts of the USA but that is it, or at least that was all the information I could find on it. ecoLation seem to have come on leaps and bounds since I last covered them and they have units rolling out in at least 4 different countries in 2017 which is great news for Funeral Directors, their clientele, and Ireland as a country to have such innovation coming from its shores. So the question is the 25% - will they choose either of these 3 options as they become available? I guess we will find out at the next survey!

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Reflecting a life of colour A

s a Civil Funeral Celebrant, I have the immense privilege of helping families say goodbye to their loved ones. It's work that will never cease to fill me with purpose, and in all truth, is a mere extension of who I am. There are many types of loss and all approaches towards the goodbye should be as unique as the individual who has died, their family, and the grief involved. There’s no getting away from the fact that where some losses are expected and more acceptable, there are others that are caused by such tragic circumstances that it’s impossible to do anything but be with the family through all their pain and be their voice; holding them through a very traumatic ordeal. There can always be some element of celebrating a life, however the level of this celebration must be sensitively gauged and expressed in a way that is appropriate for that death. Recently I served a family that, although

58 | FuneralTimes

A pink coffin reflecting the deceased’s love of the colour their hearts were truly broken with the unexpected loss of their mother and sister, couldn’t bear the thought of having

there were tears, but it was perhaps one of a ‘funeral’ where black shadowed the the most personal services I have ever led crematorium as a celebrant spoke in soft because we didn’t have to shy away from any and morbid tones of empathy. The reason? part of who she had been. This woman had been an epic light in the It was a true celebration that served to hold world and they needed that to be reflected the pain, the joy, the love in every single way. They and the humour her life wanted to say goodbye If a life was full of and death had inspired; respectfully, but you see, to colour, their goodbye and I will forever be be respectful in this case, honoured to have been a being dowdy wouldn’t need not be duller part of it. have been the answer! than the days in which Death is painful. Funeral To honour her, there was services are hard. But I a need for life, laughter their laugh filled the want you to know that and colour. Her favourite there is choice. colour was pink. She loved hearts they loved. A loved one’s goodbye all hues of it and to reflect should never be taken into possession of this passion, her coffin was painted pink! the Funeral Director, Funeral Officiant, or I suggested that I wear a pink shirt, and the social expectations of an age that is now a matching tie. Her family wore pink, the outdated. The goodbye should always belong floral tribute was pink, and her service was a to the family. And whether it’s to be a black true reflection of the life she had led. occasion or a colourful one…there is no right The memories shared were humorous, the or wrong. The choice should always be theirs music was wonderful, and the congregation and should be granted unreservedly, and sang in chorus with love. The final moment with love. of goodbye was heart-felt and of course

FuneralTimes | 59

tailor-made solutions to the funeral trade

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Another ‘Wilcox’ Vauxhall fleet for Richardson Funeral Directors Richardson Funeral Directors of Penrith dates back to 1895 and has been serving the families of Penrith and surrounding areas for over 120 years. Professional funeral directors, they are members of SAIF. The vehicles came with a high specification including satellite navigation, Bluetooth, DAB stereo, alloy wheels, heated seats and leather interiors. Wilcox Limousines Ltd would like to thank the business owner, Keith Dudson, manager Sue Emmerson, and all concerned, for their continued The brand new Vauxhall Insignia Hearse and Limousine business, and wish them every delivered to Richardson Funeral Directors, Penrith success with their new fleet.

Jaguar Hearse for Symon Tranter S

ymon Tranter received a new Jaguar Hearse from Wilcox Limousines. This new 3.0 litre diesel hearse is replacing an X351 Jaguar Hearse as part of Tranter’s rolling programme of keeping their fleet of Jaguars up to date for the benefit of their customers. Symon believes the new Jaguars stand out from all the rest, being exceptionally reliable, Symon Tranter with comfortable, and very efficient. Malcolm Brooks of They believe in offering the best Wilcox Limousines for their customers through great service and the vehicles are a very important part of that. Tranters have bought their vehicles from Wilcox for many, many years “We have always had excellent support and back up from the team at Wilcox” said Symon Tranter. Wilcox limousines would like to thank Symon and his family and wish them every success with their new Hearse. FuneralTimes | 61

Taphophiles and graveyard seats By Mattie Lennon

"Personally I have no bone to pick with graveyards, I take the air there willingly, perhaps more willingly than elsewhere, when take the air I must" (Mary Beckett). It would appear that people of a literary bent are fascinated by graveyards. And why wouldn’t they be. One intellectual told me that the only place they can concentrate properly is in a cemetery. One friend of mine who is fairly handy with the pen but not so sure about the existence of a hereafter would spend all day in burial grounds. Being on holidays with him is a bit like being with the Bronte sisters. He has a good sense of humour and is not offended when I call him a “Tombstone Tourist.” Although he once informed me that the correct term for someone who loves cemeteries is “a taphophile“. He then went into pedantic mode and informed me that his interest is known as “graving.” While I don’t fully share my friend’s penchant for burial grounds, I have accompanied him on several “graving” trips (On one occasion a gravedigger took a look at me and said, “It’s hardly worth your while going home.”) I found the experience most interesting and I can appreciate the peace and tranquility to be found there. In his poem, A Country Graveyard in County Kerry, Martin Delany captures it very well in the following stanza, 62 | FuneralTimes

"I have been through this graveyard many times savoring The withering flowers wafting in the wind, the weeding Of old graves, the scent of mown grass on sun beamed days, The laughter of men digging new highways to eternity". Thomas Gray described his surroundings in vivid detail in Elegy in a Country Churchyard. And while I have you, take a look at the line, “The ploughman homeward plods his weary way.” Now, have a go at juggling the words around. You may be even surprised at how many ways you can use those words while being grammatically correct and conveying the same message. It is claimed by oneirologists that if you dream that you are standing, walking or sitting in a graveyard you can expect a peaceful, quiet and happy life. "Standing and walking is no bother but our burial places don’t offer many places to sit." In many countries you will find seats in graveyards. In the Jewish cemetery, many graves have a seat at their foot, yet in Ireland it is not the norm. There are of

course some with seating; New Abbey Cemetery in Kilcullen, county Kildare and the Huguenot Cemetery in Dublin are examples, but they are the exceptions. Recently, in Munster, an applicant was refused permission to erect a seat close to their family plot. On learning of this, your humble scribe contacted every local authority on the island of Ireland. And guess what. The aforementioned was the only refusal for such a project in the last ten years. Many Council representatives emphasised that they hadn’t ever refused permission for a cemetery seat. “Limerick You’re a Lady” how are ye. There is no reason not to have more seating in Irish cemeteries. There is no legislation to prohibit the erection of seating, provided it’s in a safe location. I’m sure those who drafted the Rules and

Regulations for the Regulation of Burial Grounds, in 1888, did not envisage the families of the deceased being deprived of an opportunity to sit down beside their loved ones. In most burial grounds in the UK, families are allowed to sponsor a memorial seat to be placed in the cemetery and do not require planning permission for this. The seat is only sponsored and therefore remains the property of the Cemetery.

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Planning for life and death H

aving a life plan is something which is creeping in more and more from America and Asia. Setting your goals and putting a time frame down as to where you will be and what you will be doing at any particular time in the future is becoming all the rage. Funeral directors may laugh at this as they well know that many of the funerals they take care of are for people cut short in the prime of life, and no amount of planning can stop this. Funeral planning on the other hand offers the opportunity to plan for an event which will definitely happen, although the exact time is not known. So much planning goes into the big events of life; birth and marriage being two examples, but yet when it comes to a funeral, things often are done in a rush with only three days to decide on everything. Mary Elizabeth Dillon, of Civil Funerals Ireland, offers a comprehensive funeral planning service. She gives people an opportunity to sit down in a relaxed and unhurried way to discuss all the different

facets to a funeral, with particular emphasis on the content of the service. It is a very practical service and she is able to guide and direct without dictating to the person how they might go about things, informing people of many things they otherwise might overlook. After the initial meeting, Mary Elizabeth puts together a document with all the wishes and requirements in it and this is presented to the client for approval or amendment, leading to a finished article. She always recommends that a client meet with their chosen undertaker at this time for a chat and to give them a copy of the plan. She retains a copy and also asks that somebody in the family be informed that the plan exists. ‘I find that people get a great sense of relief from carrying out this exercise,’ Mary Elizabeth says, ‘and that even if they are fit and healthy they like to know that their wishes will be known in the event of their death.’ A funeral plan is the perfect way to do this.

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Mary Elizabeth Dillon is available between 9am - 11pm 7 days a week Tel ROI: 0402 91273 / Mobile: 087 957 4476 Email: info@civilfuneralsireland.com 64 | FuneralTimes

Funerals conducted throughout Ireland

Is restorative work really that difficult? By Karl Wenzel, CFSP, MBIE

t is probably a question you have asked yourself a thousand times over the years as an embalmer. Is this restoration case really that difficult? I am sure that over the years your answer has changed with experience and differed case-by-case. However, if we really look at the majority of restoration cases, we soon realize that most are manageable and, with the correct approach, success is easily achieved. Often when we say “restoration or restorative work” we think of extreme cases like perhaps a case of massive trauma where viewability may be an issue. What we often forget is the restoration of one’s appearance is often achieved with good basic preparation skills. The simple washing, setting of features, and a good embalming is the true basis of restorative work. We often forget when we finish our embalming just how poorly the individual looked when we began. The well-embalmed body we now look upon has better colour, fuller features, and a pleasant expression upon their face. Our restorative work may not be completed, but we are certainly moving towards success. Restorative work begins from the second we begin our preparation of those remains. Are most restorations going to be that difficult? Let’s be real with each other, it depends upon many factors. Some of these uncontrolled factors are the manner of death, the time between the death and the onset of our work, the conditions under which the remains were stored, the individual’s physical condition at the time of death, the drug and medical interventions they may have received before and up to

Karl is the Coordinator of Technical Education and Training for Dodge as of September 2013. He worked for the Arbor Group (largest independent funeral service chain in Canada) for six years as their Manager of Decedent Care and Preparational Development. Karl has been a licensed embalmer since 1997 and is licensed in Ontario. He is the Fountain National Academy Canadian Ambassador.

their death, any post-mortem forensic procedures, and, in today’s world, was there organ/ tissue procurement after death. These are factors which we as embalmers cannot change, and must learn to deal with by acquiring good technical skills. A factor we can change, is being prepared for everything. Having worked in and visited many different preparation facilities around the area in which I reside, I see a vast array of technical skills and the desire to achieve that open casket viewing. However, one of the most common things I notice is the lack of many of the supplies needed to achieve even minor restorations. Don’t get me wrong, I understand that not every funeral home has the budget to purchase every fancy tool and stock the prep room with everything needed for a major restorative case. Let’s face it, severe trauma restorative cases are not a daily thing in most prep rooms so why spend a lot of money preparing. I get it. Just the knowledge of what is needed should that case come along is an asset, however, and we must be prepared for everyday restorative cases. Have the supplies on hand to deal with abrasions, ulcers, lacerations, puncture wounds, gunshot wounds, hangings, and broken skin. A few weeks ago, I had the opportunity to prepare the remains of a man who died days after cranial surgery. Some of the complications I faced were bruising and swelling around the eyes and staples in his now partially shaven head. A large piece of cranial bone had been removed leaving a hollowed appearance to his head. There FuneralTimes | 65

were also some minor defects to his lip. It wasn’t going to be a difficult case as far as restoration, but it did require the right supplies. Prior to arterial injection we began our restoration process by dealing with the bruising around the eyes. Kalon Massage Cream was first spread out, surrounding the bruises of the eyes and down the side of the face, to protect the delicate tissue from what I was about to do next. Using an 18g hypodermic needle and a syringe filled with Dryene II, I injected the tissue, super-saturating the entire upper and lower eyelids. A small amount of Dryene II was also injected behind the eyeball. The chemical must come into contact with the entire area of bruising to be effective. Dryene II and Basic Dryene can be used for this application. Both these products are bleaching and cauterizing agents that are effective against discolorations and wet tissue. Our objective here was to cauterize the deep tissue surrounding and behind the eye and to allow the chemical to bleach out the bruising on the surface of the skin. The eye was already swollen due to the surgery and following our hypo work it was at least double the normal size. That was nothing to worry about right then, we would rectify that later as we continued our restorative work. I didn’t put in any eye caps just then as we would come back to this area later. I then focused on the surgical incision on the head. This incision was at least ten inches long, going from the midline of the front hairline to the back centre, then 66 | FuneralTimes

curving around and going back to just behind his right ear (fig. 1). The incision was crusted with dried blood that did not wash off easily. Using Restorative, I soaked some Webril prep towel and placed it across the incision. The Restorative, being a humectant chemical, is very effective in softening and replenishing the surrounding tissue with much needed moisture. I also did the same to the lips, as the small abrasion there was looking a little dried out. With all that at work, I next completed my arterial injection which went very well. The cranial incision did have some leaking issues that we would certainly need to care for. Following the aspiration and cavity injection, I refocused on the two eyes. The swelling had come down considerably but there was still need for improvement. The eyes bleached completely white and looked much better than the dark bruising preembalming. Some embalmers may not like how white the tissue bleaches out so a drop of Icterine dye could be added into the syringe prior to hypoing. Using an aneurysm hook and sharp double pointed scissors, I lifted the upper eyelid and, using the point of the scissors, I excised the tissue under the eyelids, being careful not to poke through the eyelid as we channelled and made small cuts to remove the swollen tissue (fig. 2). I did the same under the lower lid. During the procedure we were constantly checking to see how the eye looked in a closed position. We didn’t want to remove too much tissue so that then the eye looked sunken. Once we felt the eye resembled its normal appearance, we

placed our eye cap and Kalip Stay Cream in the eye and set it to the lower third. Often with this procedure the eyelid will become over-wrinkled from the swollen tissue that is removed giving an unnatural look. Covering Kalon Cream completely over both eyelids and placing a small piece of cotton over the eyelashes to protect the hairs, we removed the wrinkles using a Tissue Reducer. Using quick touches to the eyelids, both upper and lower, we effectively removed the unwanted wrinkles. Keeping both eyes looking symmetrical and attaining even protrusion is always a learned skill. With the eyes completed, we moved on to the lip that had a small defect on it. It almost looked like the man might have bitten his lip as it looked like a tooth puncture mark on his lower lip. With a small amount of lip wax that I worked in the palm of my hand, I carefully waxed over the mark, making it virtually disappear. One of the most often forgotten things when waxing anything is that embalmers forget to recreate the natural lines. Using the point of a surgical needle, I carefully drew the natural lines of the lips in the wax. Following that, I softened the area using a soft brush and some Dry Wash II to blend it all together and rid the area of any lines of demarcation. The incision on this manâ&#x20AC;&#x2122;s head was an issue that needed some thought. They had shaved his head straight up the middle and about two inches on either side of the surgical cut. We cleaned up the area to see (Fig. 1)

what we were dealing with. The Restorative pack we placed on the area earlier had done its job and the dried blood was easily washed away now. The first thing I did was carefully remove the staples that the hospital had used to close their incision. While doing this we quickly noticed that the wound had not healed enough and a large amount of blood began to leak from the site. We decided that the incision made by the hospital needed to be reopened, cleaned, and dried inside to prevent the possibility of further leaking. Carefully, using a scalpel and a pair of haemostats, we opened the incision, revealing a large amount of clotting blood and exposing the brain. The area was extremely wet and, if not treated, would certainly leak and give off a serious odour in days to come. Using some Webril we cleaned and dried the area as best we could by simply washing and rinsing the blood away. Once we had it looking clean we packed the area with some more Webril and soaked the area with Basic Dryene and let it sit for over an hour as we took a break for lunch. Upon our return, the pack was removed exposing a dry, cauterized tissue. It was a good example of what this chemical can achieve in a short amount of time. The exposed brain itself had completely changed in consistency and colour. The area was no longer red and weeping bodily fluids. Next we took some Inr-Seel and outlined the surgical cut on the inside of the incision. A large amount of Inr-Seel was used, almost like creating a dam, so no bodily fluids could (Fig. 2)

FuneralTimes | 67

potentially creep through the incision when I sutured everything up. I then used a small amount of Viscerock Plus (VP) to fill in the voided area on top and around the brain. VP is a powerful drying and deodorizing powder with intense absorptive properties. Once I was ready to close the incision, I lightly dusted the surgical skin flap of the skull with VP as added protection. I then carefully sutured the incision together careful not to pull the suture cord too tightly. If the incision is pulled closed too tightly, the area will “pucker,” making our incision line harder to conceal. With the incision closed, the sunken area that was present before had filled out and took on a natural contour. We washed the head and dried the remaining hair. Then we had to deal with the hair that had been removed. A lot of embalmers fear hair restoration but, in truth, it is not that difficult if approached systematically and using good technique. Making sure my work area was clean, I carefully began to remove some hair off the very back of the man’s head to transplant at the front, the area that will be viewed by family. Unfortunately, this man did not have a lot of longer hair, which can be an issue when transplanting. Always try to use longer hair than needed so that you may later trim it to the desired length and style. With this gentleman’s lack of hair I was forced to use a substitute which in this case was some real hair that came from the local beauty shop. Hair restoration can be done using many different techniques and artificial products to simulate the individual’s real hair. The colour of hair can be an issue and further alteration may be needed if there isn’t an available colour match to the subject you’re working on. Hair dyes and cosmetics may be used to blend the hair colours to match. In this situation we were able to use some hair off the back of this man’s head and stagger it with the hair we purchased to make the blend. We were confident that when we closed the incision the possibility of leakage was minimal, but just to make sure we applied a fine layer of Easyway over the incision before we started applying the hair. EasyWay is a non-wax product that gives 68 | FuneralTimes

almost a rubbery feel once set. It will not crack or dislodge because of movement or touch. If this man had been bald and we had needed to hide the incision, this would have been an excellent way to do it as you may tint this product to colour match the scalp. Once the EasyWay was set, small strips of no more than 1-2cm of hair at a time were taken and adhered to the scalp using a small amount of DodgeSeal. When doing hair transplantation, be sure to follow the natural growth pattern of the hair. Remember to layer each application to overlap the last in the direction of growth. We used small strips of hair that were longer than needed in length so we could later blend it all together by trimming and combing. If this man had survived a few days longer and the hair on his head had grown a little bit longer, we might have had to re-shave the area to allow our transplanted hair to stick. Hair transplantation is a time consuming process and can become tedious work. Take your time and map out your method of attack and soon you will realize and visualize how easily success can be achieved. After about 45 minutes I completed the hair, concealing the incision and the hospital work to his head. With a little bit of cosmetics and his new suit this man looked nothing like the man that entered my morgue earlier that day. So was that restoration that difficult? The answer could have been either “yes” or “no.” Because we were properly supplied with the everyday things needed in a preparation room the answer here was “no.” If we take a look at what was needed, we’d say we needed a cauterant and bleaching agent (Basic Dryene or Dryene II) to dry and bleach the eyes, wax (various varieties should be stocked) to cover the blemish on the lip, Easyway to cover the incision on the head, Inr-Seel to aid us in filling features and prevent leakage (this product is also a terrific wax replacement product), and some DodgeSeal as a bonding agent (this product also has a multitude of uses). The most expensive thing we made use of was the Tissue Reducer. This is a onetime purchase that if cared for will outlast most embalmers. There is nothing here that every preparation room should not have in stock.

Sure, we had to go purchase some hair from the local beauty supply shop but we were prepared. Had this prep room not have been stocked with the basics then “yes,” this would have been a terribly difficult case for restoration and the end results would not have been what you, the embalmer, or the family would have desired. I guess what I am trying to say is, be prepared! No one is saying go out and buy everything on the market for your preparation room, but at least supply yourself enough to handle the basic and intermediate restorative cases. We have to have the means to do our job, which often includes restorative work. Restorative work isn’t all that difficult,

and the more you do it the more you will improve your skill. Just be prepared. If you would like to be added to the mailing list for the complementary Dodge Magazine which is printed quarterly or would like to discuss any of the products mentioned in this article, please contact us on the number listed below: Shepherds Funeral Supplies, Unit 2A Royal Canal Business Park, Athlone Road, Co. Longford. Ph. 00353 43 33 49702/00353 87 2486668

Wilcox builds first ever US-style Buick Hearse!

ilcox Limousines have just completed the build of the first Buick Statesman Hearse. The Hearse is based upon a Vauxhall Insignia Hearse with an optional American Buick styling pack which makes the hearse stand out as something different to every other Hearse on the market. The vehicle is outstanding value for money from just £74,950 inc VAT. The optional Buick styling pack is only £1,000 . As standard the vehicle includes leather,

A/C, alloy wheels and high finish. There is the choice between 2 or 3 bearer, there is also a movable and folding middle seat row in the Limousine. Clients can choose between the traditional or contemporary styled hearses, with or without a glass roof. The first Hearse will be delivered to Gleasures Funeral Home of Tralee, Co. Kerry. Wilcox Limousines thank Gleasures Funeral Home and wish them all the best with their new Buick Hearse.

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Pendles Funeral Services take delivery of Norwood Classic Hearse Owned by Tony and Dee Richards, Pendles Funeral Services are situated in Helston on The Lizard Peninsula and serve the South and West Cornwall area. They offer an exceptional service and have a superior reputation for catering for personal requirements that encompass all faiths and beliefs, in a friendly, professional, and dignified manner. A valued Coleman Milne customer, Pendle Funeral Services recently added a Norwood Classic hearse Shirley Pascoe (Manager) and Dee and Tony Richards to their Coleman Milne fleet. The Norwood Classic, complete with an (owners) with Coleman Milneâ&#x20AC;&#x2122;s Peter Potter (Area Sales expansive glass roof to enhance the Manager) ceremonial experience, offers stately traditional styling with a class-leading deck size, large bearer seats and a capacious full size under-deck to promote comfort, style and value.

E Class for Darlington Funeral Service M

ichael Rea has over 30 yearsâ&#x20AC;&#x2122; experience in both the private and corporate funeral sector. Together with his wife Barbara, he now operates the independent, familyowned Darlington Funeral Service. With a combination of local knowledge, experience and professionalism, Darlington Funeral Service offers an invaluable, dignified and compassionate service. Their premises have been refurbished to an exceptionally high standard and when upgrading their fleet of ceremonial vehicles, they came to Coleman Milne for the elegant E Class Mercedes range. They chose a Mercedes E220 hearse and matching limousine with electric, heightadjustable heated front seats, climate control

Michael and Barbara Rea with the Mercedes E220 hearse and limousine and self-levelling suspension. The hearse boasts a full size lined underdeck, enhanced by subdued LED lighting, and dignified access is ensured by the provision of four doors together with the soft-close manual tailgate. FuneralTimes | 71

Bringing it all together Tuesday 3rd Wednesday 4th October 2017 If your business is providing funeral products to the Ireland and UK market, the Funeral Times Trade Show Ireland 2017 is a must for your sales campaign There is a large range of space options and exhibition areas to choose from, whatever size your business

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Citywest Hotel & Conference Centre Saggart, C0. Dublin Call 028/048 3835 5060 or email sales@funeraltimes.com

(Images courtesy of paulclarkphotography.net)

Volvo fleet for James Sherry Ltd. Funeral Directors J

ames Sherry Ltd (Funeral Directors) is an Independent Family Funeral Directors that has been serving the families of Motherwell and surrounding areas for three generations. The business is currently run by Martin Sherry. Professional funeral directors, they are members of SAIF and NAFD, Martin chose two new ‘Traditional’ style hearses with matching limousines. The cars come with high specifications including satellite navigation, Bluetooth®, leather interiors, climate control, cruise control and alloy wheels. The hearse offers excellent room and visibility for the coffin. The limousine offers more leg room for passengers than any other comparable limousine on the market. Martin was delighted with the vehicles which form part of his ongoing investment in the business. Wilcox Limousines Ltd would like to thank Martin for his custom and wish him every success with his new fleet. Martin Sherry (centre) and staff standing with the cars

74 | FuneralTimes

Alan Greenwood with Malcolm Brooks of Wilcox Limousines

New Wilcox Jaguar for Alan Greenwood A

lan Greenwood received a new Jaguar Limousine, 3.0 diesel, with cashew leather interior from Wilcox limousines. Alan said “I’m delighted with my fleet of Wilcox Jaguars, they’re by far the best funeral vehicles I’ve ever owned, such head turners.”

“They really stand out” Alan continued, “Everyone comments on how spacious and comfortable my vehicles are.” Wilcox limousines would like to thank Alan Greenwood for his continued support and business and wish him all the best for the future.

New Ambulance for J. Howell and Daughters J

onathan Howell of J. Howell and Daughters received a New Vauxhall Vivaro 1.6 Sportive Removal Ambulance from Wilcox Limousines. Jonathan said that he was delighted to receive his new Ambulance from Wilcox. After buying a Hearsette from Malcolm Brooks of Wilcox 2 years ago, they now needed the ability to carry four, and the Ambulance provided the perfect solution with the Wilcox rise and fall deck allowing single person operation. The Vauxhall has colour coded bumpers, reversing sensors, bluetooth and comes with a very economical and efficient 1.6 diesel engine. Wilcox Limousines would like to thank Jonathan for his continued business and

Jonathan Howell of J. Howell and Daughters receiving a new Removal Ambulance from Malcolm Brooks, Southern Area Sales Manager at Wilcox Limousines would like to wish him well with his new branch due to open shortly. FuneralTimes | 75

Dr Bill Webster

I’ve been concerned ... C

ould we have a little talk, just between us? I’ve been concerned about you, and I was just wondering about a couple of things. Can I ask you about how you’ve been feeling: • Do you find lately that you have very little energy and more frequently feel fatigued? • Have you been more irritable, impatient and angry lately with everyone at home and at work? • Do you find yourself distancing yourself from people and being cynical and suspicious about their motives? • Do you seem to have been suffering more long lasting colds, headaches, stomach upset or physical complaints? • Have you experienced uncharacteristic mood swings and seem to yourself and others to be more depressed and anxious. • Do you seem busier than ever yet feel like you are accomplishing LESS than ever? • Are you finding it more difficult to concentrate or to remember? • Do you have trouble with delegating and just end up doing most things yourself? • Do you feel less of a sense of satisfaction with yourself and your work and feel like whatever you do is never enough? • Do you ever feel like you just have nothing left to give? If you answered “Yes” to more than 5 of these questions, then you may be suffering from what is known as “bereavement

76 | FuneralTimes

overload”, “compassion fatigue” or “burn out.” (All these terms basically mean the same thing.) And the higher your positive responses, the closer you are to the edge. There are 12 early warning signals, including: • Chronic fatigue, exhaustion, a sense of being physically run down • Anger at those making demands on you, at home and at work • Self-criticism for putting up with or giving in to demands • Cynicism, negativity, and irritability • A sense of being besieged and overwhelmed • Exploding over seemingly inconsequential things • Frequent headaches and gastrointestinal disturbances • Weight loss or gain • Sleeplessness and depression • Suspicion over everything and everybody • Feelings of helplessness • Increased degree of risk taking So, let me come clean and tell you WHY I am concerned about you. It is because someone was concerned about ME a few months ago and asked me the same questions. I won’t tell you how many positives I had, but it was double digits! I realized that I was so overloaded that I was feeling tired and drained even before the day began, and feeling as if I simply had

nothing more to give; I felt disconnected from other people, and resentful about intrusions on my time and energy; I began to wonder if anyone really appreciated what I have accomplished over the years, and even questioned whether the results I have achieved were meaningful. Perhaps the biggest problem in dealing with self-care is confronting our old friend “denial”. Some of you will say, “Gee, sorry to hear that Dr. Bill was struggling with bereavement overload, but that couldn’t happen to ME. I can handle it.” That is exactly what I would have said a year ago! After all, we as professionals are supposed to handle things. That is what we are trained for, and so we feel we have to be seen to be in control and on top of things. To admit that we are NOT handling it seems like a confession of weakness or incompetence. So even if we DO experience such symptoms, we are usually reluctant to admit it to those around us who might think

we are “losing it”. The ultimate denial is ignoring and minimizing the symptoms, even when they are staring us in the face. Oh believe me, I know what I am talking about here, and that is why, having had to address these things in my OWN life recently, I am concerned about YOU. Because as professionals, you and I are probably similar in many of the old attitudes about “competency and coping”, even when all the evidence suggests we are muddling through as the walls crumble around us So what can we do to help ourselves? There is no one simple prescription. However, one thing is clear. Our ATTITUDES about stress, fatigue and self-care are either our best friends or our worst enemy; e.g. “I hope so-and-so is reading this, but it doesn’t apply to ME … I’m strong, I’m invincible, I’m OK.”; OR, “My goodness, this can happen to anyone, because we are all vulnerable and at risk.” The first thing we need is to recognize that we work in a field that is at high risk

FuneralTimes | 77

for burnout. Everyone associated with this profession is a caregiver. We deal with people at the most vulnerable time of their lives. Our job, quite simply is to HELP. But while helping other people has its rewards, it also has its dangers. But on the other hand, who better to point these things out than someone who cares and who knows you better than most. It is never easy for a professional person to admit that they are not handling things well. And it is even more difficult when the alarm is sounded by a family member. Recognizing that you are “at risk” for emotional fatigue is the beginning of wisdom. So, go back to the questions at the beginning of this article and take another, possibly more honest look. But if you really want to know what your real score is, ASK YOUR SPOUSE or a trusted colleague or friend to answer the questions on your behalf. Go on, I dare you. Are their ideas of your current status the same as yours? If not, maybe you are not being realistic about the cumulative effect that the stress of doing your job well has had. Make your times of rest and renewal a priority. This is more than the occasional day off, or an infrequent game of golf (which can often cause more stress than relief ). It means deliberately sitting down and planning your self-care. Put a “Time for ME” category in your diary like you would any other important appointment. The people who burn out are the ones who try to spread themselves TOO THIN. They do TOO much; try to help too many people; they never say “No” to anything. Have you ever heard of the Pareto Principle? It states that 20% of what you do, nets 80% of your results. By implication, it suggests that 80% of our time and effort is spent on a mere 20% of what we accomplish. So think about how much time and energy we could save if we focused on our 20% and delegated the rest to others. We need to learn to respect the messages our body, mind and spirit give us about our need for renewal. Try to identify the unique ways your body tells you that you are under pressure, tense or stressed … headache? … 78 | FuneralTimes

tightness in the neck or shoulders? Have you learned to recognize that inner voice, and to listen? Above all, be compassionate with yourself about not being PERFECT. Having a score of 5 – 10 on my questions is not a sign of weakness or failure, it is simply an indication that you need to take better care of yourself. Failure is when you don’t listen and do nothing about it. That is why I decided to share my experience. I am concerned about you, because I am thankful that someone was concerned about me. Sometimes we are tempted to think that our helping efforts should always be successful. Often they are, but other times, people just don’t appreciate all we have done, or minimize or even reject our efforts. And even when we don’t do a perfect job, we need to remind ourselves that mistakes are an integral part of growth and learning, and should never be measures of our self-worth. As my grandfather used to say, “The man who never made a mistake, never made anything.” I usually fill up my car with fuel on Thursday evenings on my way home. Recently, I had driven more miles in the week than usual. I was traveling along, lost in my own world, when suddenly the motor sputtered, the engine died, and I came to an ignominious stop at the side of the fortunately not too busy road. What could be wrong? Imagine my embarrassment when I looked at the fuel gauge and realized I had run out of gas. Thank goodness for wives, cell phones and second family cars. Cars need fuel to run. When they have gone a few hundred miles (or less) the fuel tank needs to be refilled. The gas needs to be replenished or the car just ain’t going to run anymore. It’s that simple. You and I are no different. Burnout doesn’t just happen to busy people. It happens to people who don’t replenish themselves. So may I ask you? Have you checked YOUR fuel gauge lately? Is it time to “fill up” before YOU “run out”? And if you are running on empty, where’s your nearest service station?

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Mobile: 07815 866652 Tel: 01267 236787 (24hrs) email: info@mljfs.co.uk www.matthewljonesfuneralservices.co.uk FuneralTimes | 81

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Launching the New Wilcox Jaguar Glass Roofed Hearse

A stylish new addition to this prestigious range of funeral vehicles

Speci cation

The new Wilcox Jaguar Glass Roofed Hearse, offering greater visibility and light. ■ 3 year warranty ■ 3 service centres ■ Jaguar partners since 1969 ■ British designed and built

Prices available on request.

Head Of ce

www.limousines.co.uk

01753 480 600 enquiries@wilcoxlims.co.uk Northern Sales Ian Roe - 07831 520 572 Southern Sales Malcom Brooks - 07500 859 319 Northern Ireland Sales Louis Wilcox - 01753 480 600