Issue 4 ft 2017 by Inhouse

The magazine for Funeral Directors in Ireland

2017 Vol.17 No.4

Illaunmanagh, Shannon, Co. Clare

Tel: 065 671 3088 â&#x20AC;˘ Mob: 087 176 0001 Email: dara@shannoncrematorium.com

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Avoid the queues register online today! www.funeraltimestradeshowireland.com FT Issue 4 2017.indd 2

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The magazine for Funeral Directors in Ireland

Show time ....................................................................... 4

Robert Gabriel takes to the road ................................... 22

Contents

BIE Education Weekend ............................................... 27

Editorial and Advertising contacts: Graham Brown | Ruth McQuillan Vikki Crangle | Paula Hanna Tel: (028) 3835 5060 (048) from ROI Funeral Times is owned and published by: InHouse Publications, 1 Annagh Drive, Craigavon, Co. Armagh BT63 5WF email: sales@funeraltimes.com

Funeral Times Trade Show Ireland 2017 ........................ 4 Luke Early obituary ...................................................... 10 IAFD News ................................................................... 14 PEAI News.................................................................... 20 Robert Gabriel takes to the road ................................... 22 BIE News ...................................................................... 26 Mary Elizabeth Dillon on introducing celebrants ......... 32 NAFD News .................................................................. 38 SAIF News .................................................................... 47 Mattie Lennon on taphophobia ..................................... 52 Jennifer Muldowney on digital death............................ 57 Dr Bill Webster on catching the wave ........................... 60 Japan turns to itai hoteru ............................................... 64 Wilcox team trek for charity ......................................... 66 Dennis Daulton on getting the dead where they need to be.................................................... 70 Padraic Cawley on why leading a funeral is not about him ................................................................ 76 Why we lag behind EU in funeral planning.................. 77 Classifieds ..................................................................... 82

Disclaimer: Readers are urged to support the magazineâ&#x20AC;&#x2122;s advertisers, but the publishers cannot be held responsible for any claims made or implied in the advertisements. The publishers reserve the right to refuse advertising. Opinions expressed in this magazine by contributing writers and advertisers are not necessarily those of the publishers. Every eďŹ&#x20AC;ort is made to ensure the accuracy of information contributed for inclusion in this magazine but no legal responsibility will be accepted by the publishers for loss arising from the use of published articles. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without prior consent. Articles and photographs for inclusion are welcomed but the publishers cannot accept responsibility for their loss or damage however caused. FuneralTimes | 3

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the biggest show in town! With the hugely popular biannual Funeral Times Trade Show Ireland® 2017 rapidly approaching, we are thrilled to reveal we have been inundated with interest and bookings from new, first-time exhibitors from throughout Ireland and further afield.

FUNERAL TIMES TRADE SHOW IRELAND® 2017

Citywest Hotel, Co. Dublin

Tuesday 3rd and Wednesday 4th October 2017 4 | FuneralTimes

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10.00am - 5.00pm daily Admission free | Trade only

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day

The show, staged at Citywest Hotel & Conference Centre (Saggart, Co. Dublin), who have tirelessly worked with us over the past year, finalising details to the smallest minutia in order to constantly improve and exceed expectations, will be held on Tuesday 3rd and Wednesday 4th October 2017. As expected, the interest we have received from exhibitors for this year’s event has eclipsed that of the 2015 show – itself a huge success – with significant pre-planning employed to create the extra space required to accommodate all parties, whilst striving to maintain the intimate, connected feel – no one puts Baby in the corner. Work had begun securing industry-leading experts and skilled, insightful speakers, for this year’s Seminar Pavilion before the 2015 show FuneralTimes came |

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to a close. We are thrilled to announce our line-up of speakers, offering an array of tailor-made talks and presentations on topics of specific interest to the funeral industry in Ireland. We are once again indebted to the representative bodies getting behind the Show who have supported us from day one and once again taken the opportunity to schedule meetings and membership programmes to coincide with the event. Aside from the crucial commercial aspect of the show, the organisers pull out all the stops in order to create a welcoming family atmosphere and social occasion where members of the wider industry can come together in a relaxed environment. “We are delighted with the level of interest”, says Ruth McQuillan, Show Director. “We are expecting a record attendance with visitors from throughout Ireland and beyond, and we are confident there will be something for everyone at this year’s event".

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Introducing

Forward Thinking A harmony of contemporary styling with traditional details

Join us at the Funeral Times Trade Show Citywest Hotel & Conference Centre, Dublin. 3rd-4th October

The new

E-Class Hearses & Limousines FT Issue 4 2017.indd 6

Find out more online at: www.duffycoachbodies.com

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Available 2018

IE Landline: 00 353 42 932 2314 UK Landline: 00 44 20 3290 7335

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Braemar Finance – your alternative vehicle finance provider

raemar Finance has for 25 years provided bespoke funeral finance for both independent funeral directors as well as corporate businesses, ranging from equipment (storage racks, refrigerated units) to IT hardware and software, as well as business, personal, tax and VAT loans. But did you know we also specialise in vehicle finance? With many years of experience in all aspects of new and used vehicle finance we can offer tailor-made solutions which will take your circumstances into consideration. “We can help you upgrade your existing vehicle, buy an additional car or a fleet for your business and we can provide a finance package, incorporating balloon payments or refinancing, whatever your circumstances require,” explained David Foster, Managing Director of Braemar Finance. What are ‘balloon payments’? In essence, it’s a lump sum owed to the finance company at the end of the agreement term after all the regular monthly repayments have been made. The balloon payment allows a business to repay only part of the financed amount, reducing their monthly repayments. This optional condition of a finance agreement can be represented as an amount or a percentage of the borrowed amount. The benefit is reduced regular payments over the term of the agreement, and it may also increase the affordability and the loan size, thereby assisting with the management of your cash flow and the vehicle or fleet you want to acquire. What happens at the end of the term? There are a couple of options available when the balloon payment is due to be repaid. If you aim to keep the vehicle or fleet, the full amount can be paid to end the agreement. The funds for this can be from business or personal reserves, a personal loan or refinanced (subject to status). If the intention is to change vehicles, they

can be sold and the money used to clear the balloon payment or the balloon payment can be structured into a trade-in scenario, simplifying the finance process. Finance with balloon payment options are available on all new and used vehicles (conditions apply) and available up to a 60 month term. Balloon values are set at fair market values and normally only require a single payment up front, which could free up some part-exchange income. Funeral Directors can also benefit from tax relief because hearses qualify as capital expenditure and can be incorporated with your Annual Investment Allowance, which allows tax relief against taxable profits in the year of purchase on the full purchase price, including VAT. The Annual Investment Allowance has an upper limit of £200,000 per financial year and the full tax relief is received in the year of purchase rather than over several years, thus assisting cash flow. “This tax benefit is designed to help businesses plan their spending on longer term investments and funeral directors and business owners are encouraged to consider taking advantage of this level of tax relief. “However, if you don’t use your full allowance within your accounting period, you cannot carry it over.” Vehicle finance can be used for: • Purchase of a first call vehicle • A funeral fleet of limousines and hearses • Releasing equity from your existing fleet • Buying a second car • Change of existing vehicle • Purchase of a classic car Refinancing But what if you already own a fleet and don’t need to finance a vehicle, but instead want to release equity to help with cash flow? “We can release the equity from your existing fleet through refinancing,” said David. “It’s a popular and a quick way to FuneralTimes | 9

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access the value of assets on your existing balance sheet and reinvest that value elsewhere within your business.” There are multiple benefits to refinancing, including: • Efficiency - uninterrupted use of the vehicle(s) • Spread the cost further - we can take over the finance agreement you have with another provider and extend the term • Choice - give your business a cash injection or use the money to buy other

assets that may not be accessible through hire purchase or leasing agreements. Regardless of the type of finance you need, experienced funding specialists are here to help. Contact Braemar Finance on T: 01563 852100 or email info@braemarfinance. co.uk alternatively visit: www.braemarfinance.co.uk/funeral

Obituary Luke Early

(ela

Mohill, Co. Leitrim

any throughout the funeral profession in Ireland were deeply saddened to hear of the passing of Luke Early, the well-respected proprietor of a very successful funeral directing business based in Mohill, Co. Leitrim. Luke, who passed away on May 9th 2017, was cherished for his professionalism, kindness and understanding. The genuine compassion and understanding he offered in dealing with bereaved families was recognised and appreciated within the industry and local community. Luke will be greatly missed by all, but the greatest loss of all is to his heartbroken family, his wife Ann and his sons Alan and Paul, and extended family. If you know of anyone from the funeral profession in Ireland who has passed away, please let us know on: editorial@funeraltimes.com

w: http://edellemcmahon.com T: +44 (0) 791 998 4176 E: edellemcmahonmusic@gmail.com 10 | FuneralTimes

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s See u e at th ! show

tailor-made solutions to the funeral trade

Funeral Supplies Donegal Ltd.

We manufacture and supply: Ĝ ȱȱ ȱ ȱ ȱ ȱ ȱ (fall over) Ĝ ȱȱ ȱ ȱ ȱ ȱ (elastic/tape, black/green/purple) eco friendly linings ǻ Ĵȱ ȱǭȱ Ǽ lid linings shrouds mountings

Funeral Supplies Donegal Ltd. Leghowney Donegal Town Co. Donegal Ireland Tel: +353(0)74 9723715 Fax: +353 (0)74 9723742 Mobile: +353 (0)87 2376169 www.funeralsupplies.ie funeralsupplies@eircom.net FT Issue 4 2017.indd 11

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Shannon Crematorium The West of Ireland’s only crematorium, Shannon Crematorium, is situated in a tranquil setting on the banks of the river Shannon, beside Illaunamanagh Cemetery in Shannon, Co. Clare.

here has been an overwhelmingly positive response to the new crematorium which offers an alternative to the people of the West of Ireland to travelling long distances to Dublin or Cork to avail of cremation services. The new crematorium is one of the most environmentally friendly in Europe, with the building achieving an A2 rating. Europe’s leading cremation equipment suppliers, Dutch company DFW Europe, supplied and installed the cremator unit and filtration system. The DFW 6000 is the most modern, highly energy efficient cremator which has the lowest carbon footprint of any competing crematoria equipment. The crematorium comprises of a congregation space which will seat 140 people. The state of the art music system will mean that any piece of music you request can be played at the service. Photographic montages can be displayed on a screen

at the front of the congregation space to accompany the music if people wish to celebrate the life of the deceased through images or video. The service may also be broadcast or ‘’webcast’’ via a secure internet link for family or friends who are unable to attend and this same facility also enables audio CD or visual DVD recordings of the service to be produced. Following a service, families may opt to hold a gathering for those attending the service in the condolence lounge which is located adjacent to the lounge. This gives people an opportunity to meet after a service and have time to talk and have refreshments. Shannon Crematorium allows forty five minutes for each service to ensure that the family have enough time to hold a personal, dignified event. Additional time can be booked if required or if people wish to use the condolence lounge. Shannon Crematorium offers a comprehensive catering service which can be tailored to individual needs. Families wishing to make arrangements for catering can make initial enquiries with their funeral director or make contact directly with Shannon Crematorium. Shannon Crematorium is the Irish distributer of Volsing Urns, Europe’s leading

‘There has been an overwhelming positive response to the new crematorium’

Illaunmanagh, Sha

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See u at th s show e !

urn manufacturer, with over 4,500 urns in our catalogue. Shannon Crematorium offers a full range of memorials including urns, caskets and keepsakes as well as cremation art and cremation jewellery. There is a memorial Columbarium wall which allows the placing of remains into niches, each with a front section which have a memorial plaque. There are also scenic memorial gardens which incorporate Hastings Cottage, a famine cottage of historical significance. Shannon Crematorium is introducing a pre-paid cremation plan. This will be done in conjunction with participating Funeral Directors. There are many benefits for people to pre-planning funeral

arrangements such as being able to choose how you are remembered so that your loved ones will know how exactly to celebrate your life and honour your memory. When you pre-arrange, you make the initial shock of death easier on your loved ones as arrangements have already been made. Like most things, cremation costs rise every year. Pre-paying for a cremation today will probably cost less than a cremation in three or four yearsâ&#x20AC;&#x2122; time so you are saving money by pre-paying. These are some of the reasons that Shannon Crematorium feel that there is a demand for pre-paid cremation plans.

, Shannon, Co. Clare

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IAFD News

New Second Vice-President John Foley (President IAFD) is delighted to announce the appointment of Edwina Fitzgerald as Second VicePresident of the IAFD. Edwina is the third generation of the Fitzgerald family which has served the communities of Dublin and the surrounding area as funeral directors for several decades. She joined the family Edwina Fitzgerald, business in 1998 following Fitzgeralds, Co. Dublin the unexpected death of

her mother, Joan Fitzgerald, RIP. In addition to her role as a funeral director she is responsible for all aspects of the business including promoting excellence in service to clients. Edwina was elected by the membership to the IAFD Board in November 2015 and appointed Hon. Secretary in November 2016. She is also a member of the Education and Redress & Mediation Committees.

New board members I

n order to reduce the amount of time Board members have to give to the work of the Association, the Board has co-opted two new members, Donal Forde, Cork and Martin Thompson, Athy. The board wishes Donal and Martin well in the coming months as they participate in the work of the IAFD.

Education

Martin Thompson Thompsons, Kildare

REMINDER The new IAFD Education Programme, Funeral Directing Certificate Award (FDCA), will commence in early October and all members who have not already completed our previous course should consider applying. Expressions of interest should be sent to Joanne Cooney, Programme Co-ordinator - joanne@ cooneysfuneralhome.com. The closing date to register for this course is October 4th.

Donal Forde Fordes, Cork

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IAFD News

See us at the Show!

Membership and Excellence T

he Excellence Programme 2 visits have commenced. During the coming months Board members plan to make random visits to around fifty members' premises throughout the country. The purpose of these visits is to help members maintain their high standards of service and encourage even greater levels of excellence in everything they do. The visits will also provide an opportunity to further enhance the good relationships between the Board and the membership at large.

Legal Advice In our ever changing world we need to be mindful of how advances in technology can be both a benefit and sometimes a challenge in how we operate our businesses. There are many situations where we may be exposed legally. In light of recent changes

in Data Protection legislation new risks have immerged. Ensuring compliance in this regard is becoming a greater issue day by day. ‘Advice’ on the subject will shortly be uploaded in the Members Section of the IAFD Website.

Why Join the IAFD? For just a little more than €1cent a day you get: • Professional Indemnity Insurance

• Code of Practice

• Membership of professional organisation recognised by the general public

• Access to IAFD Education Programme • Excellence Programme

• Unique all island network of funeral directors • Representation of members with Government, Local Authorities and Media • Funeral Directors led organisation for promoting and developing standards of funeral service

• Board of Funeral professionals available to assist Members • Dispute Resolution and Mediation • Legal Advisory Service • Links to other trade Associations

Applications for membership of IAFD: Please visit www.iafd.ie and download an Application Form. FuneralTimes | 15

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IAFD News

New member benefit The IAFD are delighted to be able to offer our members specialist medical insurance cover packages through HMCA. HMCA have nearly 40 years’ experience in offering voluntary and optional benefits, specially tailored to members of professional associations and membership groups.

The plans are only available exclusively to members of an association to ensure and maintain low cost rates for members and their families. A member of the HMCA team will be on contact with members of the IAFD to identify interest in the schemes.

New members IAFD wishes to welcome the following new members who have joined the Association during 2017: James Burke, Baltinglass, Co. Wicklow – Full Member Karen Willis (Civil Celebrant) – Associate Member Patrick Mangan (Civil Celebrant) – Associate Member Susan Moran (Embalmer) – Associate Member

Funeral vehicle licensing IAFD association president John Foley has taken a big step in moving for an exemption whereby funeral directors would no longer be required to display the age of funeral vehicles on license plates in order to prevent peoples judgment of the car’s quality. The IAFD contacted Transport Minister Shane Ross seeking a specific registration system for limousines and hearses in Ireland to move away from the situation where age

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is a predominant factor in perceived quality or value. Mr Foley, an acting director of Jennings Undertakers, outlines how judging a funeral vehicle in the same manner as a regular car was moot, given its typical daily usage being between the hours of 8.30am – 11.00am and its often significantly reduced mileage. It must also be considered that funeral vehicles are unanimously maintained and cared for to the highest standard, kept immaculate on a daily basis and garaged between uses. For this reason Mr Foley sees absolutely no reason why a 10 year old hearse should not be considered on par with a one or two year old car. The IAFD have been advised by Mr Ross’ officials to forward their request to the finance department.

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IAFD News John Foley (President) Jennings Funeral Directors 81 Amien Street Dublin 1 Ph: 01-8555511 Mary Cunniffe (First Vice President) Massey Bros Funeral Home Templeogue Village, Dublin 6W Mobile: 085-8010742, Ph: 014-907601 Email: mary.cunniffe@hotmail.com Gerard Clarke (Immediate Past President) Gerard Clarke & Sons Funeral Home Main Street, Balisodare, Sligo Ph: 071-9130700 Mobile: 087-2565310 Email: gerardclarkeandsons@eircom.net Edwina Fitzgerald (Hon. Secretary) Fitzgerald Funeral Directors Channel Road Rush Co. Dublin Ph: 01-8438772 Email: fitzgeraldfuneraldirectors@gmail.com Dermot McCarthy (Hon. Treasurer) McCarthy’s Funeral Home Gurrane, Banteer, Cork. Ph: 029-56044 Email: dermot@mccarthyfuneraldirectors.com Colm Kieran (P.R.O.) Kieran Bros. Funeral Directors Kingscourt, Co. Cavan. Mobile: 087-6218740, Ph: 042-9667309 Email: colmkieran@gmail.com

Diary Dates 2017:

Michael Crowley (Chair – Education Committee – with G. Clarke) Crowley Funeral Directors Bothar Saclay, Ballincollig, Co. Cork. Phone: 021 4874777 Email: info@crowleyfuneraldirectors.ie Robert Fanagan (Chair - Membership & Excellence Committee) Fanagans 54 Aungier Street Dublin 2 Ph: 01 475 4101 Email: info@fanagans.ie Andre Thompson Thompson Funeral Directors 19 Barrack Street Waterford Co. Waterford Ph: 051-874159 Email: info@thompsonfunerals.ie Donal Forde Denis Forde & Sons Funeral Home Carrigaline Co. Cork Ph: 0879407777 / 021-4372800 Email: fordes@indigo.ie Martin Thompson Thompson Funeral Directors Chapel Hill, Mount Hawkins, Athy Co. Kildare Ph: 0868773268 / 059 8632714 Email: thompsonfuneraldirectors@gmail.com

Thursday 21st September 2017 Dundalk Crown Plaza Hotel, Dundalk Training Workshop 2pm / Regional Meeting 5pm Saturday 11th November 2017 at 2.30pm IAFD AGM Clontarf Castle, Dublin Followed by dinner dance that evening FuneralTimes | 17

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# FQHLreveal

QUALITY COACHBUILDERS

T: +44 (0) 28 2582 2525 E: fearghas@fearghasquinn.com www.fearghasquinn.com 18 | FuneralTimes

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Cathal’s new hearse from Fearghas Quinn Cathal Brady, Elpin, Roscommon receives a new hearse from R. Gibney of Gibneys of Oldcastle Funeral Directors, collects his new hearse from Fearghas Fearghas Quinn Hearse & Limousines Quinn Hearse and Limousines.

BE SAFE BE NOTICED Hall Street, Kingscourt, Co. Cavan 042 9667309 : info@funeraldirectorsolutions.ie Signs with movable / removable arrow

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800 x 400 Zintec Double Sided Sign Cone Mounted Sign

Text and images can be to customers design. All signs have a high reflective backing.

www.funeraldirectorsolutions.ie Tel: 042 9667309 FuneralTimes | 19

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Advertorial

The Professional Embalmers' Association of Ireland is once again joining the Funeral Times Trade Show this year in the Citywest Hotel, Dublin. We are looking forward to meeting everyone at our stand. This will be an excellent opportunity for everyone to know more about our organisation and it's members. Drop in to our stand and meet our trade show team who will be ready to help you with any questions regarding membership, qualification and accreditation and general information regarding the professional embalming practice. The PEAI is a member association of the European Association of Embalmers, EAE. The PEAI is hosting the second EAE meeting this year in Cork City. This, once again, offers another fantastic opportunity to all PEAI members to meet and get acquainted with our counterparts from all over Europe. The meeting will culminate in an educational tour of the FLAME Anatomy Laboratory in UCC. The PEAI is actively involved in the education and promotion of professional embalming practice within Ireland and the whole of Europe. As an active member of the EAE, we are in the forefront of research and legislative movements

in the embalming and funeral service sector. We provide our members with up to date information on pertinent information to the practice of embalming and the funeral sector in general. The latest news in the funeral sector can be accessed through our official website www.professionalembalmers.ie and our Facebook page. PEAI incessantly promotes the standards in professional care and service to the deceased by educating and providing its members access to new advancements and knowledge within the funeral sector. We hold free educational seminars open to everyone practicing within the funeral sector, hospice and individuals or organisations whose practice involve end of life care and provision of care and support to the bereaved. To know more about our association's principles and objectives please visit our official website www.professionalembalmers.ie. You can also follow us on Facebook for the most recent industry updates.

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Vintage lorry funeral in Bandon

Widely respected Cork Funeral Director Robert Gabriel brought to our attention the details of a unique and touchingly personal service the firm recently had the privilege of undertaking.

obert and team had the opportunity to organise something truly special when the news broke of the death of local vintage enthusiast Dan Keohane. The funeral took place recently in Bandon, Co. Cork. Dan had a great interest in everything vintage, including lorries, tractors and cars. Dan was always a great supporter at vintage shows far and near, and it was only right and fitting to transport Dan from his

home through Bandon town to St. Patrick’s Church in his own beautiful immaculate flame red vintage Bedford Lorry, and again the following day after Mass to St. Patrick’s Cemetery. At least 20 vintage cars were parked ‘forming a guard of honour’ in the cemetery as a final mark of respect as Dan’s lorry passed, bringing Dan to his final resting place.

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Through our own personal experience we received the inspiration to set up Treasured Keepsakes, to give people a wide variety of options upon a loved oneâ&#x20AC;&#x2122;s passing should they choose to keep a lock of hair, cremated remains, a piece of jewellery, a photograph or anything that is a personal reminder of their loved one in a small keepsake, keepsake pendant or urn. Funeral directors we are currently working with have tailored our service to suit their needs. We have two options of how our service can work for you. If you wish you can buy our products from us at a wholesale price and sell them directly to your clients. Alternatively we can offer this service to your clients directly. We would hope that by recommending our service we will enhance and add value to your business at no extra cost to you.

For more information contact us or visit our website Tel: 01 825 4579 From NI: 00353 1 825 4579 info@treasuredkeepsakes.ie www.treasuredkeepsakes.ie FT Issue 4 2017.indd 23

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Treasured Keepsakes – a cherished memory Treasured Keepsakes have just celebrated their eighth year in business. We spoke to Liza to see how the year has been.

nce again we have had a very fulfilling and successful year. The Treasured Keepsakes name has become very popular and widely used throughout the funeral industry. “Over the years we have met and dealt with many funeral directors. They have all been very helpful and eager to use our service and offer their advice. We have received great encouragement and advice from everyone we have met. Many of the funeral directors now display Treasured Keepsakes products in their funeral homes which enable families to choose from the display if they so wish. We have also met with many bereaved families who have been referred to us by the funeral director. We have received very positive feedback from funeral directors and from families whom we have dealt with on their behalf. This is always great to hear. Of late, more and more of our business is coming from referrals from families we have previously dealt with. This is very pleasing for us as it is recognition of the quality of service we are providing” said Liza. Treasured Keepsakes is a small family run company run by brother and sister Edward & Liza. They provide funeral directors and clients with keepsake pendants and various sized urns. “When we started this business we had one main aim and that was to make the option of a keepsake or pendant as easy and accessible as possible to everyone. We have achieved this goal and I am really pleased about this. Sadly having lost both our brother and mum within 18 weeks of each other we can relate to what families are going through at this very sad time. We have met many families over the last eight years and they have said it was a comfort to them

Keeping your loved ones close with a stunning pendant

to deal with us as we could relate to how they were feeling” said Liza. Liza explains how the service can work for you “Using Treasured Keepsakes means you never have to buy urns or keepsakes for stock if you do not want to, but they are still readily available from a local Irish company. We will sell our products to you at a wholesale price for you to sell on to your clients. Alternatively we can meet your clients on your behalf and let them view a selection of our products, filling the items that they have chosen. You can refer your client to us safe in the knowledge that they will be looked after in a professional

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and compassionate manner. Using our service will enhance your business by giving the choice of a wide selection of products to your clients but at no extra cost to you.” If you would like to view any of their products or would like to discuss how Treasured Keepsakes can deal directly with bereaved families on your behalf, please do not hesitate to contact them and they will be happy to discuss the options with you. Treasured Keepsakes will be taking a stand at the upcoming Funeral Times Trade Show in October to showcase all their products. They can be found at stand D6. They hope to meet funeral directors who have not already had the opportunity to view their products and discuss the services that they provide. They are also looking forward to meeting their existing clients who have supported them to date. The opportunity to choose a treasured keepsake presents itself only once - the comfort a treasured keepsake offers lasts a lifetime. For more information on any of our products or on how Treasured Keepsakes can work alongside your company contact Liza Webster or Edward Foley on Tel: 01 8254579. From NI: 00353 1 8254579 or email:info@treasuredkeepsakes.ie or visit: www.treasuredkeepsakes.ie

A selection of beautiful urns are on offer

Making a difference By Jennifer Muldowney A young girl was walking along a beach upon which thousands of starfish had been washed up during a terrible storm. When she came to each starfish, she would pick it up, and throw it back into the ocean. People watched her with amusement. She had been doing this for some time when a man approached her and said, “Little girl, why are you doing this? Look at the size of this beach! You can’t save all these starfish. You can’t make a difference!” The girl seemed crushed, suddenly deflated. But after a few moments, she bent down, picked up another starfish, and hurled it as far as she could into the ocean. Then she looked up at the man and replied, “Well, I made a difference to that one!”

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Each family a funeral director serves is like a starfish and each funeral director is like that young girl. It IS possible to make a difference to each family we serve and it does well to remember just that every day we go to work.

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BIE News Southern Ireland Division

he Irish division have been busy again this year organising our second educational weekend which took place over the weekend of the 19th and 20th of August and was another massive success with members from the UK and Ireland attending. This year we had added cosmetic and suturing clinics as well as professional speakers. We canâ&#x20AC;&#x2122;t thank everybody enough and appreciate all the hard work the organisers put in to making this event bigger and better than last year.

We are now looking forward to the Funeral Times Trade Show in the Citywest Hotel, Saggart, Co. Dublin on October 3rd and 4th where we will also be holding our 4th and final divisional meeting of the year in conjunction with the Northern Ireland Division. It is great to see the Irish division getting stronger each year and having so many people getting involved and bringing back the interest and enthusiasm it so deserves. Cyril Gantley

Northern Ireland Division

s Chairman of the NI Division of the BIE I look forward to seeing you all at our forthcoming 3rd Quarterly meeting to be held at the Funeral Times Trade Show in the Citywest Hotel, Dublin on Tuesday 3rd October 2017 at 5pm. This is a joint meeting with the Irish Division of the BIE, for whom it is their 4th Quarterly meeting. The meeting has been brought forward to 5pm which is also the time at which the trade show ends for the day so that we can get our meeting underway straight away before the dinner that evening. There are 3 certificates due to be presented to new members of the NI Division of the BIE at the meeting and could I kindly remind all members and students that any guests or family members who are in attendance for the presentation of certificates may not attend the meeting at which BIE business is discussed but instead can attend at the end of the meeting for the

presentation itself where there will be ample opportunity to take pictures. The Funeral Times Trade Show are very kindly giving the BIE, both NI and Irish divisions our own stand (H4) and I would kindly ask that as many of the members attending the meeting and/or trade show offer even an hour of their time to man the stand to assist any enquires we may get on that day. This will not be left to one person at any time and we hope to manage the day from 10am to 5pm so that you get plenty of time to browse what else is on display around the trade show. Can I ask any members who wish to volunteer their time to contact me anytime to let me know, so that this can be arranged prior to the show beginning on the 3rd of October 2017. Many thanks, Laurence Oâ&#x20AC;&#x2122;Neill Jnr MBIE

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Educational weekend

Attendees from the educational weekend

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List of BIE Officers and appointed representatives for 2016/2017 National President: Gwen Schofield Imm. Past President: Mr Craig Caldwell (North American Division) National PRO & National General Secretary: Mrs Karen Caney FBIE White Meadow Cottage, Brailsford, Derby DE6 3DA Tel: 01332 349035(BIE) Mobile: 07786 432014 karencaney@btopenworld.com National Treasurer: Michael Liddle MBIE 10 Yew Tree Close, Silsoe MK45 4EQ Business Tel: 01582 490005 Home Tel: 01525 860117 michael@silsloe.wanadoo.co.uk Editor: Gwen Schofield MBIE 9 Seymour Walk, Meltham, Holmfirth HD9 4BP Home Tel: 01484 851994 Mobile: 07778 279100 gwen.schofield@ntlworld.com Master Fellow: Ken Morgan FBIE “Evergreens”, 36 Coley Road, Little Haywood, Stafford ST18 0UW Home Tel: 01889 881223 Business Tel: 01902 878425 Mobile: 07970 831760 k.m.morgan@virgin.net Student Liaison Officer: Timothy Cain MBIE Hillcrest, 38 Main Street, Ashby de la Launde LN4 3JG Home Tel: 01526 321396 jackie@lymn.co.uk

IRISH DIVISION Chairman Mr Cyril Gantley MBIE 336 Kildare Road, Crumlin, Dublin 12 Mobile:00353 857671582 cyril.gantley@mortuary-science.ie Vice Chairman Mr Shane Casey MBIE Gortnabinna, Ballingeary, Macroom, Co.Cork. Mobile: 00353 860744117 info@caseyfunerals.ie Secretary Susan Moran MBIE Maydown House, Aughraboura, Athy, Co.Kildare. Mobile: 00353 860619500 moransfuneralservices@gmail.com National Council Rep Mr John Hawe MBIE 12 Meadow Vale, Smith’s Road, Charleville, Co.Cork Mobile: 00353 876390087 jmhawe@eircom.net 2nd National Council Rep and Educational Rep Pamela Murphy MBIE 14 Parknasillogue Court, Enniskerry, Co.Wicklow Mobile:00353 857415421

NORTHERN IRELAND DIVISION Chairman Laurence O'Neill 98 Stewartstown Road Belfast BT11 9JP Tele: 028 90 620099 Email: oneill8210@hotmail.com Treasurer Andrew McMullan MBIE 22 High Street, Ballymoney, Co. Antrim BT53 6AQ Andrew@mcmullanfuneral.com 1st National Council Representative Ellison Sloan MBIE Telephone: 02838 336175 poots@fsni.info 2nd National Council Representative Laurence O'Neill 98 Stewartstown Road Belfast BT11 9JP Tele: 028 90 620099 Email: oneill8210@hotmail.com 1st National Educational Committee Representative Pat Harley MBIE 67 Creggan Road, Londonderry BT48 9DA Mobile: 077128 99137

Phschoolofembalming@hotmail.com

Treasurer Mrs Anna O’Reilly MBIE Church Street, Newmarket, Co.Cork Tel:02960142 annaoreilly4@hotmail.com

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Fearghas Quinn hearse for Rom Massey & Sons Mark Fitzgerald of Rom Massey and Sons Funeral Directors, Dublin takes delivery of their R. Gibney Gibneys of Oldcastle collects his new hearse from Fearghas new hearseoffrom Fearghas QuinnFuneral HearseDirectors, & Limousines Quinn Hearse and Limousines.

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CPL

FUNERAL SUPPLIES

CPL FUNERAL SUPPLIES

Looking forward to seeing you all at The City West - Stand E1

Tel: NI/ROI (028/048) 8167 1247 Mob: 0044 (0)7730 409000 Tel: NI (028) 816 71247 / ROI: (048) 816 71247 www.cplsupplies.com

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sales@cplsupplies.com

04/09/2017 09:30

New Delivery P.J. Browns Belfast, have taken delivery of another new removal vehicle with our removable deck.

9000

Visit our new website!

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HUMPHR

Introducing celebrants... R

ecently at an event, Mary Elizabeth of Civil Funerals Ireland, was introduced as ‘one of those celebrant people’. Needless to say the people she was meeting were at a bit of a loss to know what this meant. Once she elaborated and explained who she was and the services she offered things became clear and a long and wide ranging conversation followed. While Civil Funerals and their celebrants are now quite well known in the funeral industry there are many in the general public who are still in the dark about civil funerals and what is involved. Although many people will have a feeling that they want something ‘different’ or ‘not a Mass’, that is where they are at and will need guidance and help to bring about a funeral service that is just right and fitting for the deceased and the family involved. This is where Mary Elizabeth steps in. Once the funeral director has made the initial approach, she contacts the family and starts the process of guiding and advising, but above all of listening carefully to the family and trying to draw them out so that she can put together something which will be just right. Many families feel they would like to do something or have a particular piece of

music but are afraid that it might cause offence or be seen as not ‘proper’. They also feel afraid to have bright or lively music but Mary Elizabeth has heard it all and feels that the bottom line is that if it meant something to the deceased and is what they remember him or her by, it is okay to have it as part of the service. A good example of this is a funeral service where the last song was Rhinestone Cowboy, which was the song the deceased man always sang, badly, by his families account, at all their gatherings. There are common misconceptions about Civil Funerals. They are not circuses, rather they are celebrations. They are not only for cremations but are also totally suitable for burials. Each is individual to the deceased, there is no set formula. There is no substitute for actually being present at a Civil Funeral and experiencing the personal nature and informality of the occasion, says Mary Elizabeth. Most people out there however are yet to have that experience and funeral directors play a key part in directing families to a celebrant, like Mary Elizabeth, who may take charge and guide the proceedings.

Civil Funerals Ireland

Simple, unique, personal funeral services

• An alternative to the traditional • Celebrating Life • Reflecting the wishes and beliefs of the deceased and their loved ones • Provides an opportunity to pay a fitting tribute • Any suitable venue can be used

Mary Elizabeth Dillon is available between 9am - 11pm 7 days a week Tel ROI: 0402 91273 / Mobile: 087 957 4476 Email: info@civilfuneralsireland.com

Funerals conducted throughout Ireland 32 | FuneralTimes

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HUMPHREY LYNCH A5 Advert_Layout 1 29/08/2017 10:06 Page 1

Coffin Manufacturer Importers of American Caskets and Italian Caskets & Suppliers of All Funeral Requisits

T/A Humphrey Lynch Ballymakeera Ltd. Ballymakeera, Co. Cork, P12 R291, Ireland. T: 026-45050 F: 026-45185 E: reception@hlynch.ie www.hlynch.ie FT Issue 4 2017.indd 33

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Coleman Milne Northern Ireland and Scotland: Tony Kerr 07860 586850 Coleman Milne Sales Manager: Graham Clow 07860 380450 34 | FuneralTimes

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Stand G4

Funeral Times Trade Show Dublin 3rd - 4th October

Byrne Coachbuilders Ltd

Coes Road, Dundalk, Co. Louth, Republic of Ireland Office: +353 42 933 4631

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Sales Manager: Joe Leech +353 86 604 1227 Managing Director: Peadar Byrne +353 85 101 8385

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H E N R Y PATO N + C o . L t d

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Byrne Coachbuilders new Ford Deacon see it at the show

Byrne go from strength to strength T

here was great excitement just over two years ago when Byrne Coachbuilders of Dundalk Ireland became the Coleman Milne sales agents in the Republic of Ireland. That excitement continues today and the partnership is going from strength to strength. Sales of Coleman Milne ceremonial vehicles, particulary the Norwood Classic Hearse, are on target and forecasts are promising. Established over 40 years, Byrne Coachbuilders brings a wealth of expertise and experience to the Coleman Milne proposition. The company is led by Peadar Byrne who, with his intimate knowledge of the funeral trade in Ireland, has been building hearses to unique customer specifications since 1972. With a commitment to quality vehicle design built by craftsmen using the highest quality materials and up-to-the-minute technologies, Byrne Coachbuilders aligns itself with Coleman Milneâ&#x20AC;&#x2122;s brand values perfectly. Byrne have annouced the appointment of their UK sales agents who will sell the

Deacon into the UK market. Archbold Carshop Ltd of Morley in Leeds were appointed in July 2017. Byrne Coachbuilders launched their new hearse, the Deacon, back in March 2017 and are greatly encouraged by how it has been received by the Irish market. The new Deacon boasts many features such as onepiece seamless hearse body and one-piece interior ceiling that replaces headcloths and is easily maintained by simply wiping clean. Slient-running roof rails minimise travel noise. We offer a conversion kit to transform the Deacon hearse to a Private Ambulance. A large pull out tray for storage, choice of internal light streams and rear puddle lights to mention a few. For those placing orders and deposits at the Funeral Times Show in Dublin, October 3/4th at the Byrne stand, we will be offering special sale prices on the new Deacon Hearse and some pre-owned hearses. Come and visit our stand number G4. Coleman Milne will also be in attendance displaying their latest Mercedes range. FuneralTimes | 37

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NAFD News The NAFD welcomes Fairer Finance report on pre-paid funeral plans In July, the NAFD welcomed a new report by consumer group Fairer Finance, commissioned by Dignity plc, into the strengths and weaknesses of the pre-paid funeral plan market. Media interest in the story was high. Alison Crake, President of the National Association of Funeral Directors, was interviewed for BBC Breakfast, BBC Radio 5 Live and a number of regional radio stations in response to the release of the report. Alison told the BBC: “The National Association of Funeral Directors fully supports the view of Fairer Finance that change is needed in the oversight of the funeral planning market. “A funeral plan can provide important reassurance and certainty to families and there are a number of excellent funeral plan providers. However, in our view, the current lack of comprehensive oversight is allowing sharp sales practices and a lack of transparency to flourish in parts of the market and NAFD members have reported numerous instances to us where funeral plan providers have not acted in the best interests of either the public who have paid for funeral plans, or the funeral directors who will care for them. “Since November 2016, we have called for strengthened regulation of funeral plan firms and offered our support to both the current voluntary regulator, the Funeral Planning Authority, and the Financial Conduct Authority, in helping this to be achieved. Any future regulatory regime must be proportionate to the size of the funeral plan market and it must cover all funeral plan providers, not just those who volunteer to abide by high standards. “Consumers must be given enough information and time to make an informed decision. As

Alison Crake, President of the NAFD

a minimum, the NAFD would like to see a compliance regime which operates independently of the funeral planning market and one which all funeral plan providers are compelled to abide by. We would like to see far more detailed information about the terms of a funeral plan provided in all cases, such as where funds are being invested and what additional costs there might be at the time of carrying the plan out. There must also be a requirement to ensure that funeral directors are informed when a plan is being sold with their name against it as nominated funeral director, have an opportunity to agree the terms and their decision be confirmed to the family before the standard ‘cooling off ’ period ends. The NAFD recently met Graeme McAusland and discussed closer working on this and other issues and we look forward to welcoming him to the NAFD’s Autumn Meeting, at Coombe Abbey, in October.

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Revival of NAFD local associations Following success in re-establishing the Manchester & District Local Association, which is now an active and healthy group with a clear forward plan, NAFD second Vice President David Barrington represented the Association at the June meeting of the association, informing the group about the work of the NAFD’s National Executive committee. The NAFD is also delighted to report that the Cheshire, Wirral and North Wales Area Federation has met again after many years of being inactive. An informal meeting took place at the Ramada Plaza Wrexham in July. The aim of the event was to establish a way forward and revive local NAFD representation in this part of England and Wales. The NAFD team is very mindful of

the large distance covered by the Cheshire, Wirral and North Wales Area Federation. As such we are facilitating a discussion about creating new Area Federations in order to make meetings more convenient and accessible. Going forward, the NAFD team in Solihull will be working with new Northern Ireland Area Federation President Gary Haire on revival of the local association structure in Northern Ireland. National Office has also progressed conversations with the currently inactive Oxfordshire Local Association members, with a view to reviving local representation. A number of very eager members have stepped forward and are keen to help progress this work.

How NAFD Qualifications can support employee development A skilled workforce is central to the success of any business. Having those skills widelyrecognised can also be of benefit, helping to grow the business and building a strong, positive reputation. Achieving a professional qualification gives employees the confidence and credibility that they know what they can do, and how well they do it. To the communities that members serve, investing in qualifications highlights that the business is investing in its staff, raising standards and ensuring that the service offered is the best it can be. This helps provide a competitive advantage and a strong employer brand, which in turn is attractive when it comes to recruitment. One of the most effective ways to help your staff become professionally qualified is by registering for an NAFD qualification. As the profession prepares for the regulation of the industry in Scotland and welcomes the introduction of new Occupational Standards, the education team

of the Association is at the forefront of the changes taking place. Occupational Standards consist of a series of statements used to underpin the standards of performance that individuals must achieve when carrying out functions in the workplace. Occupational Standards within the funeral industry have recently undergone a review in line with current working practices, which has resulted in the publication of a series of 30 core standards required of employees responsible for a range of tasks, within in a funeral business. This work has been done in conjunction with People 1st, an organisation with over 50 years’ experience working across a range of sectors to devise occupational standards that reflect the knowledge, performance and skills required of people working in the sector. The NAFD is now working with crosssector representatives towards a common goal of updating training provision aligned FuneralTimes | 39

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to the national occupational standards, to ensure training and education reflects the needs of a client-centred profession. Angela Allen, NAFD Education Manager would be delighted to discuss the needs of

any NAFD member firm in terms of NAFD Qualifications and or updated training provision aligned to the new Occupational Standards. Please contact Angela on 0121 711 1343 Ext 1012.

Funeral Planning Authority CEO to speak at NAFD Autumn Meeting

R th “V a

Regulation of funeral planning firms and government consultations top packed agenda

T • • •

12th October 2017 Coombe Abbey, Coventry, Warwickshire

•

eld at the historic up to speed on key Coombe Abbey, near developments, give an Coventry in Warwickshire, overview of her first year the one-day Autumn in post and report on meeting is designed to regulatory developments. ensure members are up She will also set out the to date on Association financial context and business, bring important strategic direction for the votes to the table, enter Association. lively discussion and This meeting comes set the agenda for the at a critical time for following six months. the profession and Graham McAusland, follows on from a highly Chief Executive of successful Conference Graham McAusland, Chief the Funeral Planning Executive of the Funeral Planning held in Brighton, in May. Authority (FPA) has Members are urged to Authority accepted an invitation attend and play their to speak at this year’s meeting. During part in informing and setting future policy the session he will outline significant for the profession and Association. constitutional changes planned for the Starting with coffee at 09.30, concluding FPA, and there will be discussion and late afternoon and with a convivial lunch debate on the ways in which the FPA and in the middle, to enable colleagues and NAFD can work together more closely to friends to catch up with each other, the drive up standards in the funeral planning NAFD Autumn Meeting is an event not to sales market. be missed. The event will also include an update Tickets are now available on Eventbrite, from Chief Executive CEO, Mandie or by calling Kirsti Tomkinson at the Lavin who will bring the membership NAFD on 0121 711 13.

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• • • •

T • • • •

T • • • • •

Y to

C V

Representing the needs of almost 4,000 funeral homes, the National Association of Funeral Directors is the “Voice of the Funeral Profession”, supporting members and assuring the public of high standards for more than 100 years. The NAFD is influential • Consulted by Government on legislative issues • First call for the media on funeral / bereavement issues • Established cross party groups in all four UK Parliaments / Assemblies • Universally endorsed professional qualifications

The NAFD is inclusive • We are financially independent of any other organisation • We campaign on issues affecting all members equally • Members range from small independent firms to groups and Co-operatives • We are totally democratic with one member, one vote - irrespective of the number of funeral homes

The NAFD is supportive • Best benefits package within the sector, saving up to £5,000 a year on essential business costs • Free helplines for financial, legal and employment law, HR, public relations and repatriation issues • Free £5m professional indemnity insurance per UK funeral home member - unique within the sector • Free insurance against tribunal claims, H&S and tax prosecutions

The NAFD is trusted • NAFD members are trusted by consumers to deliver our Funeral Promise: • A funeral that is a fitting farewell, at a price they are comfortable with • Treating bereaved families with respect and acting with integrity • Fulfilling any special wishes and requests • The right to independent redress if the need should arise

Your business will be Stronger by Association with the NAFD. Apply to join today and start taking advantage of the benefits of membership. Call: Su Lewis on 0121 711 1343 ext. 20. Visit: www.nafd.org.uk/whyjointhenafd FuneralTimes | 41

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A new delivery from Fearghas Quinn R. Gibney of Gibneys of Oldcastle Funeral Directors, collects his new hearse from Fearghas Dermot and Adrian Coady, Castlebar, Co. Mayo with their new hearse from Fearghas Quinn Hearse and Limousines. Quinn Hearse & Limousines

HUGE SAVINGS

AVAILABLE IN ALL SIZES s See u e at th ! Show

42 | FuneralTimes

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Available from • Irish Designed • Woolen Cashmere Overcoat • Velvet Collars • Covered Buttons

s See u e at th ! Show

€250 € 250

SHOW SPECIAL! Contact: 087 675 7532

For further information contact Paul Foley on Tel. 087 675 7532

Ladies Range

NOW AVAILABLE Dressing the Funeral Directors of Ireland Associate member of the IAFD

Irish-owned business Expert quality of service offered Off-the-rail suits and/or bespoke tailoring Appropriate fabrics, colours and styles All records kept to enable ease of reordering and continuity of fabric and suit choice Comprehensive list of accessories Printing service

Please visit our website for full service, products and accessories available www.thedirectorscut.ie

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De infect o After

H a

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Delayed embalming, environmental conditions, trauma and complications brought on by bacterial infections, are all affecting embalming success. Softening of tissue, gas production, skin-slip and many other negative results are all products of embalming these cases using our ‘normal’ solutions. After thorough and proven field testing, the Dodge chemists have produced a coinjection/preinjection chemical to help embalm and stabilise these extreme cases, as well as stop gas production in its tracks, thus the name ‘Halt GX’. Halt GX with Broadstat, Dodge’s proprietary disinfectant blend, is compatible with any Dodge arterial chemical and coinjections. This additive effectively attacks gas production and fortifies your arterial chemical. Adding 16 oz. of Halt GX per gallon of injection solution will give you noticeably improved results. Especially effective for these cases:

Septic · Gas-producing · Drowning · Decomposition

For Professional Embalming Use Only

• Contains no formaldehyde, phenol or methanol. • Will not bleach or interfere with cosmetic appearance. • Formulated to work in a wide pH range. • Can be used in conjunction with cavity chemical to inhibit gas production. • Low fumes, low toxicity and low flammability. • Long shelf life. • Not a hazmat for shipping.

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Join the association thatâ&#x20AC;&#x2122;s leading the way. Representing and promoting the interests of 850 independent funeral directors. SAIF is at the forefront of tackling the big industry issues that matter to you. As the united voice of independent funeral directors we have led the way in setting the highest standards of professionalism and conduct within the industry. By joining SAIF you too can demonstrate that you uphold this same commitment. For over 25 years SAIF has been promoting and protecting the interests and values of independent funeral directors. Supporting our members is at the heart of everything we do, listening, responding and engaging to secure your independent future.

Join SAIF now: visit saif.org.uk or call us on 0345 230 6777 or 01279 726 777

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SAIF NEWS ... SAIF NEWS ...

Fit for work S

ince November 2015, employers have been able to utilise the Fit for Work scheme by referring their employees into the free and confidential service, which includes an in-depth assessment, followed by a personalised Return to Work Plan and managed support to get back to work (for those who have been off work for 4 weeks or more). The Fit for Work referral service is complemented by a telephone advice line and website, both of which can be used now by anyone requiring work-related health advice, including employees, employers and GPs Please contact T:0800 032 6235 www.fitforwork.org

Two words to avoid in the workplace Mindful language The words we use to communicate have the power to influence people negatively or positively. Two words you should avoid, particularly when you are dealing with staff / clients problems are “always” and “never”. These can lead to sweeping generalisations and can quickly put people on the defensive. The better word to use is “often” as it tends to make recipients reflect on their behaviour and its impact.

New flat rate car fuel changes VAT on fuel. Where the business pays for fuel used for private journeys, there is a choice on how to handle the VAT. One of these is to reclaim it all and account to HMRC for any private used by paying a flat rate scales charge which is added to the amount payable with the Vat returns. Annual revalorisation. HMRC revalues the likely cost of fuel each year and sets new charges. New rates took effect on 1st May 2017 which apply from the start of the first VAT return period beginning on or after 1st May.

In-house grounds maintenance It is perfectly acceptable for staff members to take on in-house grounds maintenance such as grass cutting, hedge trimming etc. but you must ensure that the usual health and safety principles are covered. This includes carrying out a risk assessment and informing your insurer to confirm that the work is covered under your employer’s and public liability policies. Please visit the SAIF members’ area on the website for a risk assessment.

SAIF mobile app

s well as all the information in the member section of the website, you can also download our smartphone app to keep up to date with our latest news and events on the go. The app is available to iPhone and Android users. To install the app either: • Use your Quick Response (QR) Reader to scan this barcode: • On the App Store search for ‘SAIF funerals’ and the on the GooglePlay site search for ‘SAIF’. If you have any problems installing the app or would like to provide us with feedback, contact SAIF Business Centre on T: 0345 230 6777. FuneralTimes | 47

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New Members’ Application Process S AIF Members are encouraged to comment on new applications where they see a potential problem with the company applying. Currently we print the applicants’ details in SAIFinsight and if any SAIF member knows a reason which would prevent membership being granted, they’re asked to contact SAIF Business Centre within four weeks of SAIFinsight publication. Due to the difference in time from when an application is received to the publication date of SAIFinsight, applications can be delayed. From July 2017 to speed up the process, the procedure will be: • Application is received at SAIF Business Centre • The applicant’s details are posted on the Members’ secure area of the website giving the deadline for responses (4 weeks from the posting).

• Notification will be sent to members about a new application. To check the application: • Login to the Members’ area • Select Membership pending from the left hand menu • Check the applicants’ details and the date by which responses must be received. If you’d like to make a comment, please contact Administration Manager Claire Day with substantiated evidence against the applicant to arrive no later than the date shown either by email to: info@saif. org.uk or by post: SAIF Business Centre, 3 Bullfields, Sawbridgeworth, Hertfordshire, CM21 9DB New applicants will still be published in SAIFinsight but the deadline dates for responses will be the dates given on the website.

Save the date Education Day Thursday 1st November 2017 Following on last year's successful education day, SAIF has booked the same venue being Leicester Tigers Rugby Club. If you are a SAIF Associate member and would like to book your space, please complete the booking form which has been sent by post and return to the SAIF business centre. The cost is £75.00 then £25 for each additional attendee. Guest speakers will be confirmed shortly so please save the date and ensure you log into the members area of the SAIF website for updates: www.saif.org.uk

IFD College Courses: Autumn/Winter 2017 Are you looking to develop and broaden your expertise in the funeral profession? If so please register your interest with Corinne, the College Administrator on T:0345 230 6777 or by email: Corinne@saif.org.uk. Courses are scheduled where we know there is sufficient interest so it’s important for us to know if you would like courses scheduled in your area. 48 | FuneralTimes

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See u at th s Showe !

amian and the team at Creative Binding Ltd. are thrilled to confirm their reattendance at the Funeral Times Trade Show Ireland 2017. The opportunity was once again too good to miss, with this year's line-up including more new faces than ever whom we cannot wait to meet, along with old friends! Creative Binding Ltd. love good design every bit as much as our many loyal customers. Thatâ&#x20AC;&#x2122;s the reason we have been devoted to helping you since 2007. We are proud to offer expertise and experience to ensure quality design, print and binding solutions. Creative Binding Solutions Ltd. was established in 2007 by Damian Flynn. With

over 30 years experience in the trade, we have earned a reputation for quality workmanship that is respected throughout the industry. Our team services all requirements from our manufacturing premises which are situated in Parkwest, Dublin 12. We have, over the years, had the privilege of forming relationships with funeral directors across Ireland, offering condolence books, mass cards, branded umbrellas and much, much more. We look forward to meeting friends and colleagues, old and new, at the Funeral Times Trade Show 2017 and are sure that this year will, as ever, exceed expectations!

Creative Binding ready to go

Available in other colours

www.creativebinder.com FuneralTimes | 49

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Vintage Hearse to roll in to Funeral Times Trade Show Ireland once again Damian Smith, proprietor of Vintage Hearse Hire is delighted to confirm his attendance once again at the Funeral Times Trade Show Ireland 2017.

he stir caused by Damian’s immaculately restored 1939 Austin 20 vintage hearse at the 2015 show was the catalyst for several days of non-stop conversation and networking with friends and customers, old and new. The beautiful vehicle is available for hire for all occasions, from a traditional service to the opening of a chapel of rest. Damian and the team at Vintage Hearse Hire welcome you to come and say hello across the event!

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Taphophobia By Mattie Lennon

Recently, I was beside an intellectual at a funeral. You’ll always know an intellectual in a pub, because he won’t have the price of a drink, but it is not as easy to identify one in a graveyard (I believe that all funeral undertakers should be obliged to give an undertaking that they would inform mourners of the likelihood of one or more intellectuals being in the cemetery.) As this being of superior intellect gazed into the open grave he asked my opinion on Taphophobia. Since I didn’t know the meaning of the word I didn’t have any opinion on it. I wasn’t left in ignorance for long. I soon learned that it is a fear of being placed in a grave while still alive as a result of being incorrectly pronounced dead. I was then promptly informed that the word is from Greek taphos, “grave, tomb” and phobos, “fear”, translated as “fear of graves”. He increased my meagre store of knowledge further with the revelation that “Saved by the bell” and “Dead ringer” are both derived from the

notion of having a rope attached to a bell outside the coffin that could alert people that the recently buried person is not yet deceased. Of course you, dear reader, probably knew that already. He next turned to how the coffin is so often used in classical allusions etc. He gave me a few examples. The only one I can think of is how Byron (according to my intellectual superior) referred to a gondola as being like, “A coffin clapt in a canoe.” He then informed me that John Philpot Curran once described Robert Peel’s smile as, “Like the silver plate on a coffin.” And how it was quoted by Daniel O'Connell in the House of Commons on 26th February 1835 (He said it was on a Thursday.) The dear departed was one of my fellow mis-fits who was a bit “different”, a man who marched to a different drummer. And when I described him as a “square peg in a round hole” my new found human encyclopedia promised to email me a relevant picture. Which, fair play to him, he did.

GREEN COFFINS

I recently attended the opening of Clarkes Funeral Home, in Blessington. It was a specular event attended by clergy of many denominations and several dignitaries. There was much to see, riveting speeches, and copious refreshments. But my eyes were glued to a six-foot-four Donegal man, Martin, of Green Coffins, Shanagh, Fanad, County Donegal, who was making a willow coffin. In this game of skill the only tools he had were what looked like large secateurs and a piece of flat iron. By evening he had completed the body of the coffin. He answered all questions in lay-man’s language and, unusual on this island, he spoke in glowing terms of his boss, Colin McAteer, who took me through a step-bystep explanation of the process. Colin told me that the willow tree has over 600 varieties. “We use a number of these varieties (different colours and 52 | FuneralTimes

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thicknesses) to make our coffins. Our coppice willow stools which can have up to 30 shoots – these are harvested every year. Each rod grows between 3-9ft each year and, when cut, grows back the following year without the need to replant. The willow is harvested each spring, graded, seasoned, and stored for use later in the year.” The dried out willow in their bundles (bolts) are soaked to make them less brittle before use. The length of soaking time varies from 1 hour to 8 days depending on variety and thickness of the willow. All their coffins have a timber base – not necessarily for strength but to travel on the rollers of the hearse and crematoriums. The rods are staked and turned up to provide the uprights. Rods are added around the uprights to form the sides using a variety of techniques including randing and plating. Keeping willow sides this size straight takes experience and patience. When the sides are at the appropriate height you “turn down” the uprights. This must be done before the rods are dried or the rods will be too brittle. When I commented on Martin’s dexterity at weaving, Colin agreed and said, “ The lid is where all your skills are tested – especially when applying the rounded circular design we use on this coffin.“ He showed me a picture of a green

and white willow coffin with a flower which was a work of art. “We have been making this design for about the last year and a half but it has never been in our brochures or on our website. It was produced at our work shop in Donegal and dispatched once dried to a funeral director. People want Irish made – they are comparable in price to imported willow coffins.” Colin also has a “Green graveyard”. The Green Graveyard Company was established in 2009 with a view to developing “Natural Burial Grounds” in Ireland. In October 2010 we opened Ireland’s first and only Natural Burial Ground, Woodbrook Natural Burial Ground, in Killane, Co. Wexford.” On the 22nd July 2017 they took the unusual step of holding an information day. This was a “drop by event” where people went to look at the grounds and meet the team. In its most simplistic form a natural burial ground is a graveyard where the land has a second use, as a living, developing native Irish woodland and wildflower meadow. Gone are the marble headstones and concrete surrounds that are common place in other Irish burial grounds, replaced instead by a small simple grave marker and the planting of a native Irish tree. More information at; www.facebook. com/greengraveyard/

Fake news... A woman in west Wicklow was on her third husband. One night the latest addition to the marriage bed came in, full of porter, and started laying down the law. For emphasis he was hammering the kitchen table with his fist. Calmly, but sternly, the wife said, “Don’t break that table. There was two good min waked on that an’ it’ll be wanted agin.” FuneralTimes | 53

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Finest quality grave markers

Pads and plates to to suitsuit allall andcofďŹ coffins andcaskets caskets Pads and plates ns and

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DJ Mac Neice there when you need them T

he staff at DJ Mac Neice are united in their dedication to the funeral industry in Ireland, as well as further afield. Dealing with our wide range of clients, many of whom over the years have become close personal friends, on a daily basis, keeps our fingers on the pulse of the industry. We strive to make the best of the rapport we have with clients across the island, aiming to represent change and innovation, providing a range of products to aid you in offering the families you serve the highest quality in service. At DJ Mac Neice we emphasise the fact that the graveside is the final part of the funeral, but by no means the least important. It’s the last time the family will see the coffin or casket containing the remains of the deceased. It’s also the site they will return to time and time again, especially in the immediate days following the funeral. This makes it all the more important to have high quality products you can depend on. Here at DJ Mac Neice we have everything you need for the graveside. Our range of coffin and casket pads is designed specifically for Irish burials. These heavy weight pads come in black and purple, with or without cross motif. They also have elasticated straps to fit them tightly to the coffin or casket so you know that they will stay securely in place. As our embalming fluid is the only PCS registered fluid in the country, it is a must for all embalmers who aren’t yet using it to come and see. We will have our full range of fluid and accessory chemicals on show. We will have members of staff who are qualified embalmers at the show to discuss the fluid

and answer all of your questions. We can also introduce you to our high quality range of gloves and aprons, a must for all embalmers. At DJ Mac Neice we pride ourselves on delivering quality products and excellent customer service. DJ Mac Neice continues a long history in the funeral industry during which the aim has always stayed the same- to provide products of the highest quality at a competitive price while delivering excellent customer service. We are constantly updating our product range to bring you the latest innovations in the industry. If there is something we don’t stock that you want we are more than happy to source it for you. If you can’t personally call we have many other ways for you to place an order with us. We are always contactable by phone so you can call in an order anytime. This comes with the benefit of next day delivery so you can be confident you will have the products you need, when you need them. Alternatively, our extensive range of products is available to view on our website. You can place your quote request through our website and a friendly member of our sales team will contact you about your order. We look forward to doing business with you in the future. DJ Mac Neice & Co. Ltd, 37a Barrow Road, Dublin Industrial Estate, Glasnevin, Dublin 11. T: 01-8828731. Email: sales@djmacneice.com or visit: www.djmacneice.com FuneralTimes | 55

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CREMATION JEWELLERY Would you like to offer Beautiful Unique Cremation Jewellery personalized for your clients? No hassle. We take care of everything.

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Social Media and death By Jennifer Muldowney

ust as life, for many, now takes place both online and in the physical world, so too does death. Photos and memories are all online now in email accounts, on Facebook, and elsewhere. These photos, videos, tweets, blogs and emails are digital assets that may have significant value for family and friends of the deceased. Most social media platforms, with the presentation of accurate documentation, will de-activate the deceased’s account. Do you help families with this part of death? How? For example, on Facebook, you can remove a loved one’s account after their death through a form called ‘Special Request for Deceased Person’s Account’, completely removing their profile and all associated content from Facebook, so no one can view it. The next-of-kin or executor of the deceased’s estate needs to send a copy of a death certificate, along with the deceased’s account details, and the account will then be investigated and removed by Facebook. Alternatively, you can alert Facebook to the fact that someone has passed away via a ‘Memorialization Request’ and their profile will be frozen to act as a memorial page where their friends and family can leave wishes, thoughts and memories. When pages are memorialised, they are removed from sidebars, timelines, friend suggestions and searches and the privacy of the account tightens, with only friends from the ‘predeath’ account able to view the page. Gmail (Google email) and Hotmail allow the email accounts of the deceased to be accessed by the next-of-kin, if certain documents are provided and requirements

are met, however it makes no guarantees. Yahoo! Mail (and thus Flickr) will not provide access, citing the ‘No Right of Survivorship and Non-Transferability’ clause in their terms of service. Upon request, and information similar to Facebook above, Twitter will close accounts and provide archives of public tweets made by the deceased once family members submit a formal request to the ‘Trust & Safety department’. To access a deceased person’s YouTube account and close their LinkedIn profile, you will need to supply contact information, a copy of a death certificate and proof that you are the executor of the deceased’s estate. Social media platforms can be used to communicate online the details of a funeral service, receive sympathy messages from those abroad who cannot get home for a service, and to mourn a loved one online. Displaying photos of the deceased, their recipes, songs, art or photos on Facebook, Flickr, Pinterest, Twitter or YouTube can provide comfort to some. In a study, published in the journal Nature Human Behaviour, data from more than 15,000 Facebook networks of people who died was examined during the period from 2011 to 2015, where all the deaths occurred between 2012 and 2013, allowing them to see how people interacted in those networks both before and after a death. The result was that people are now grieving online and use online channels to stay and feel connected to networks of the deceased. How does your funeral home aid families online? FuneralTimes | 57

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Birrell Corrance take two generations of Coleman Milne vehicles

Tony Kerr with Robert Birrell

ith over 30 years experience as a funeral director, and with two premises which service his community, Robert Birrell knows what it takes to build a reputation and recognised the same principles in Coleman Milne. Robert said: “I have developed a relationship with Tony from his regular visits over the last 3 years, during that time Tony arranged a demonstrator fleet viewing of the Norwood and Rosedale range. When the time came to renew our Funeral Ceremonial Vehicles, Coleman Milne was our preferred choice, as we had built a good working relationship with Tony, who has supported us through the ordering, delivery and after sales process”. Robert and his team serve the Glasgow area and have a strong understanding of the needs of the community. Birrell Corrance

Funeral Directors have invested heavily, not only in their new fleet, but across their premises too, with renovation work helping to future-proof the business. Because attention to detail is key, Robert chose to come to Coleman Milne for the Modern Norwood hearse and Rosedale limousine fitted with full leather interior, panoramic glass roof, personalised illuminated signage and discrete coverboards. This modern fleet will enable Birrell Corrance to continue to provide the highest standards for the families they serve. The family owned business also chose a dignified Dorchester Mk11 to supplement the fleet and the reaction has been fantastic. “I am delighted with our new fleet consisting of - Norwood Hearse, Rosedale Limousine and Dorchester Mk11 Limousine. We have received several positive comments from our clients and within the trade.”

Melrose Funeral Directors choose another Rosedale from Coleman Milne

eter and Susan from Melrose Funeral Services have returned to Coleman Milne for an additional Rosedale Limousine. Peter has over 33 years’ experience in the funeral industry and is qualified both as a funeral director and embalmer. His wife Susan is also a member of the BIE

(British Institute of Embalmers) and they pride themselves on offering a top quality, professional service; “We believe if you are providing and charging for a service you should be professionally qualified to do it.” And so, their whole team is credited with having industry recognised qualifications.

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Tony Kerr and Peter Melrose, with the Rosedale, Norwood Classic and New Rosedale Last year the North-East based funeral directors took delivery of a Norwood Classic hearse and matching Rosedale limousine. The Melrose team have been very happy with the vehicles and have had a positive response from customers too, so when the time came to add to the fleet, another Rosedale was the logical choice. Peter Said: “When we first saw the Norwood and Rosedale we were impressed with the style and elegance of the vehicles. The comments we have received from our clients and other

funeral directors have been very positive. We will certainly be returning to Coleman Milne as we continue to update our fleet.” The vehicles are fitted with leather upholstery throughout and offer dual zone climate control. Comfort and dignity are at the core of the Norwood and Rosedale collection with large rear doors offering graceful access and increased headroom. We would like to thank Melrose Funeral Services for choosing Coleman Milne once again and hope that they will be equally happy with their newest addition.

T&A Fyfe return for Norwood and Rosedale

amily-run Funeral Directors, T & A Fyfe, have returned to Coleman Milne for their newest ﬂeet. The independent Funeral Directors have trusted Coleman Milne for their vehicles for the past 40 years and have recently upgraded the Dorchester and Cardinal models to the new Norwood and Rosedale. Thomas H. Fyfe started the company in 1890 with three offices, then in the 1920’s the family expanded the business and took up residence at their Peacock Cross premises in Hamilton where they have been for over 90 years. Thomas Fyfe’s Granddaughter Leslie is now a director alongside her husband Donald Blair. The husband and wife team run the company along with Funeral Director Bert Hepburn with a service which is based on long-held values and an insistence on excellent care for their customers. They also have two sons, who they hope will follow in the family footsteps and become the 5th generation to provide this vital service to their community.

Donald Blair with Tony Kerr Coleman Milne’s Tony Kerr delivered the Norwood Classic Hearse and Rosedale Limousine to Donald Blair (Pictured) with warm charcoal leather interior, and climate control for driver and passenger comfort. The returning Customers also opted for the Glass roof option and personalised, illuminated signs. Coleman Milne would like to thank T & A Fyfe for choosing us again for their ceremonial fleet. FuneralTimes | 59

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Dr Bill Webster

Catch the Wave I

sn’t it strange how day after day, nothing seems to change, but when you look back everything is different. Nothing stays the same or remains static as the funeral industry constantly finds innovative new products and services aimed at meeting contemporary needs created by change and by a different breed of clients. In terms of “at need” services, many consumers have moved away from “traditional” towards “personalised” rituals and meaningful celebrations of life, whether religious, civil or humanist. If these changes have made funerals more personal, more active than passive, and offer positive benefits to people in reconciling their loss, then it is a good change. Think of the enormous advances that have been made in the area of pre-need. It is hard to believe that for many years, most funeral directors felt their profession shouldn’t be involved. We’ve come a long way, and today most people in the profession realise how helpful funeral pre-planning is to family members, as well, of course, as being of benefit to their own future business. It has long been my opinion that the next wave will be a demand for aftercare. Some funeral directors have already caught the wave and seen the benefits. Helen Wathall of Derby embraced the Grief Journey programme, and her Bereavement Services Coordinator, Angela Thompson has introduced programmes and facilitated community support groups, not only for their clients, but for the entire community. As a result, this year, G. Wathall and Sons won the Derby Telegraph Business Award

for “Contributing to the Community”. The PR and goodwill that such initiatives generate is priceless. It is my belief that local funeral directors themselves hold the key to offering practical and economical support in their own communities. Any effective programme of aftercare must contain at least THREE elements: 1. Compassion In my work, three main questions emerge from people when offered support. The first is: “Do you have any idea what I am going through?” This question expresses the need for Identification. “Can you begin to understand what I am experiencing, and how my heart is aching?” People don’t just need to know that someone sympathises, but that they can empathise, which means “the ability to identify with and understand somebody else’s feelings or difficulties.” Sympathy says, “I understand.” Empathy enables the recipient to respond, “I KNOW you understand”. People simply want to know if I really comprehend what it is like to lose someone. 2. Communication The second question for a grieving person is “I don’t understand… what is happening to me?” This question expresses the need for information, because people have to KNOW it before they can FEEL it. How many times do people respond “I’m fine”, when we all know their heart is breaking. It is because they have not understood what grief is… and are afraid that opening Pandora’s Box will

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destroy them. So, our compassion must be combined with the ability to communicate. Not everyone wants to attend a group, or talk to a counsellor. Not everyone wants to go on the internet, or even read a book. Communicating with bereaved people must involve many varied methods and means. Some of the more effective ones include books, newsletters and sympathy cards. Many people still like the tactile feel of something they can hold in their hands. But of course, websites and videos also provide great information, especially when combined with people’s stories with which the bereaved person can identify. 3. Commitment The third question for a grieving person is “Why do I feel like I am so alone in this experience?” This question expresses the need for encouragement. Encouragement is not just in receiving a book, or in a phone call, or even a visit. It must be ongoing. And, yes I get it; the funeral director hasn’t the time to do that.

That is why an aftercare programme that embraces many elements of support… psychological, educational, social… through a varied buffet of resources to suit every situation is essential. Because support is not for a month, three months or even a year; support is there when people need it, such as birthdays, anniversaries, Christmas, Sundays, or evenings… indeed, every time the grief overwhelms the person. It may be by reading a book, or watching a video on a website; or attending a local support group. It may be calling a friend or someone they met in that community group. People themselves know what they need, and how and when they want it delivered, and the more varied our programmes, the more likely we will succeed. Support takes as long as it takes… which is always longer than people who haven’t been through it seem to think. There are already signs that the next big thing in funeral service will be support of the bereaved. So catch the wave… or you might miss the boat.

First you hurt, then you heal Dr. Bill Webster understands grief not just in theory, but also from personal experience. In his book, “First you Hurt, Then you Heal”, Dr. Bill outlines a road map for the grief journey in a series of articles that take us through the process . He begins with a chapter entitled “I Didn’t Plan for This” that gives people an understanding of what they may experience in the early days after a loss. The book then goes on to give us an understanding of grief, some insights into various situations of loss, and some strategies to help us work through the process. This book will be a helpful resource for those who are going through a grief process as well as containing much relevant and practical information for those who would like to know what they can say and how they can help someone who has experienced a significant loss. It will also serve as a basic knowledge and layman’s guide for those in the helping professions such as nurses, teachers, funeral directors and those who seek to support grieving people, young and old, through their work. “First you Hurt, Then you Heal” provides practical, down to earth and effective insight into one of the most difficult topics and most misunderstood experiences of life. First you Hurt, Then you Heal: A Road Map for the Grief Journey (Kindle Edition) is avaialble to buy on Amazon at £5.51. FuneralTimes | 61

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New delivery from Fearghas Quinn R. Gibney of Gibneys Oldcastle Funeral Directors, collects his new hearse from John Moloney and sonofJohn Edward, Mountmellick, Co. Laois receive their newFearghas hearse Quinn Hearse and Limousines. coachbuilt by Fearghas Quinn Hearse & Limousines

GerryWreath McDermott Manufacturer

See u at th s Showe !

Circular Road, Roscommon

Mob: 086 2544126 or Mob: 086 8205215 62 | FuneralTimes

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Smart way to announce a death T

he Funeral Times Trade Show Ireland will information via smartphone, we saw a way see the launch of afuneralnotice.co.uk, to save hours of time and stress, by sending a new and innovative notification tool that all relevant information needed for the day provides Funeral Directors and their client of the funeral directly to their most personal families with a simple and effortless way to space, their mobile phone. “aFuneralNotice. send the essential “funeral day details” directly co.uk is such an easy-to-use tool, but its to the people who need it most using an impact is huge, easing the burden of calling elegant mobile phone SMS messaging system. sometimes hundreds of people, retelling the Having already seen many Funeral Directors tragedy of the deceased’s passing. But now a in England adopt the system, with 100’s of simple elegant text can quickly be forwarded notices being created every month, the team to large numbers bringing families and at afuneralnotice.co.uk are now bringing this friends together”. Of course, we accept that unique client focused value-added service to close family will always be called personally”. Ireland. “In addition to easing the burden of stress At a time of great stress and strain for for bereaved families, aFuneralNotice.co.uk bereaved families, sharing the details of also provides a number of opportunities for a funeral can often be an unnecessary funeral directors who are looking to improve burden, with families and Funeral Directors their levels of care and service for their repeatedly having to answer the same clients”. questions of time, date and venue. Funeral Directors can register an account Unlike any other product, aFuneralNotice. online and buy credits for as little as £9.99 co.uk provides an easy-to-use platform for each. You will only ever need one single creating elegantly designed and universally credit per funeral regardless of how many shareable mobile phone notices. Each times the funeral notice is distributed. The notice contains all the details families credit packs have been designed to give and mourners would need about the Funeral Directors the option to pass on the forthcoming funeral service, including time, saving to client families, or mark up the date and venue information, a photograph service to create extra revenue. of the deceased, and an interactive location aFuneralNotice will be exhibiting at the map. Notices are fully customisable to Funeral Times Trade Show in October and display the funeral director’s name, contact are very excited about introducing this details, and logo. Once a new notice has invaluable tool to funeral directors and their been set up, the funeral director can then clients in Ireland. send it directly to their client’s mobile phone If you cannot wait till October for the by text message using our web platform. Ireland launch then you can register an Creating a notice is quick and requires account today and be one of the first to no technical knowledge. Having spent provide this innovative client focused service many years working as a funeral director to your clients. himself, company founder Ash Govind said: Visit: www.aFuneralNotice.co.uk and “aFuneralNotice.co.uk was designed with register your interest or contact our account bereaved management families PROVIDERS OF team at: at heart. info@afuWith most neralnotice. people now .co.uk co.uk or tel: preferring +44 (0)116 The easy way to share funeral day details to receive 298 9270 and access

afuneralnotice

FuneralTimes | 63

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Japanese

corpse hotels As the death rate rises in Japan, families are moving away from the traditional wake, seeking an alternative solution as they struggle to wait several days to bury their loved ones - enter corpse hotels.

saka, Japanâ&#x20AC;&#x2122;s third-largest city, is home to Hotel Relation, a minimalist offering with rooms consisting of plain twin beds and plastic-wrapped cups and toothbrushes, all that is needed for the briefest of stays. Seemingly unspectacular, yes. The remarkable feature is the fact that across the hall lie the rooms where the corpses of loved ones rest in unison. The Japanese call these establishments â&#x20AC;&#x153;itai hoteruâ&#x20AC;? or corpse hotel. Roughly half the rooms in the hotel provide small altars and custom made platforms designed to support coffins. A selection additionally provide climate-controlled coffins featuring transparent lids. Such hotels serve the growing market in Japan seeking to move away from the large, traditional and elaborate funeral. In a country with a rapidly ageing population, crematoria are starting to struggle to handle the sheer number of people dying. Japanese custom dictates that families bring home their loved ones from the hospital and hold an overnight wake followed by a morning service attended by neighbours, colleagues and friends, after which the body makes its way to the crematorium in the afternoon. There is however a growing shift whereby funerals which once involved entire communities are now attended by increasingly nuclear families only. Furthermore, the rising death rate in Japan has meant that families for the first time are having to wait several days in order to have 64 | FuneralTimes

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Hotel Relation, Osaka

their loved one cremated. The corpse hotel can therefore play a vital role in storing the body of a loved one until the crematorium is ready, doubling as a location for intimate, inexpensive wakes and services to be held outside the family home. Corpse hotels are utilised by families who require a simple affair, or perhaps wish to skip the funeral altogether, with roughly 30% of deaths in Tokyo not marked by any form of formal service. The cheapest package at Hotel Relation amounts to $1,768, comprising flowers, a room for the family to spend the night with the deceased, a traditional white gown, a simply decorated coffin, transportation of the body from the hospital to the crematorium as well as an urn to hold the ashes. Comparing this to the average traditional funeral in Japan currently sitting at $17,690, and the economic appeal is clear.

A funeral in the corpse hotel

04/09/2017 09:31

Jet Stone ready to make a bow Managing Director Bosco Whelan and the vastly knowledgable, skilled team at Jet Stone Ltd. are thrilled to announce their upcoming participation at the Funeral Times Trade Show 2017. Having been unable to take part in its hugely succesful predecessors, the boundless opportunities for networking, as well as catching up with old friends, was too good to miss this time around. With demand for the 2017 show at an all-time high and space extremely limited, the Jet Stone team acted early to secure their spot and have been in regular contact with the Funeral Times team. With the show just around the corner and time at a premium, Bosco has been hard at work putting the finishing touches to his stand preparation.

With over a decade’s dedicated service supplying the retail trade throughout Ireland, Jet Stone Ltd. are wholesale providers of Monumental Headstones and accessories. The company prides itself on its accessibility and ever-evolving product range, the addition of Blue Pearl Granite being further proof of their innovation. The Jet Stone team are excited to catch up with friends and customers, old and new, at the Funeral Times Trade Show 2017 and welcome all to come and say hello across the event!

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Telephone: 057 8730590 Fax: 057 8730520 Email: admin@jetstone.ie Web: www.jetstone.ie FuneralTimes | 65

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Malcolm Broo ks, Jade Wilcox -Webb, Leila Wilcox an d Lili Robinso n

Wilcox walk high and low to find their lost limousine

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hardy team of trekkers from Wilcox Limousines is celebrating after raising nearly three quarters of its fundraising target following the Trailwalker UK challenge – and is now hoping people will get behind them to help raise the rest. The two-day challenge, which features a 100km walk over the South Downs from Petersfield to Brighton on behalf of Oxfam UK, is known as one of the UK’s toughest endurance challenges. Not only that, but participants had to battle through some of the worst weather ever seen during the challenge, including torrential rain, blustering gales and fog. Trailwalker UK aims to raise money to end poverty and is organised with the Queen’s Gurkha Signals. The Wilcox team, comprising of southern area sales manager Malcolm Brooks, marketing manager Leila Wilcox, Jade Wilcox-Webb and Lili Robinson, with support from Louis Wilcox and Alan Robinson, has already raised £1,000 and is confident it can hit its total target of £1,400.

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Leila Wilcox said: “We were all a little apprehensive but excited about the challenge – we were training every weekend in preparation. The weather was horrendous but we kept going! Unfortunately, due to injuries on the day, we were unable to finish. Obviously we were disappointed, but still managed to complete over half of the walk, which is still a huge achievement. “We’d like to thank everyone for their messages of support and of course their kind donations. We’re only £400 away from our target and would love to think that we could still achieve this for such a fantastic charity.” Wilcox Limousines, a third-generation family business, is one of the UK’s most prestigious coachbuilders crafting hearses and limousines. Next year the company will celebrate its 70th anniversary. To donate, visit www.justgiving.com/ fundraising/lostourlimousine. For more information on Wilcox Limousines, visit www.limousines.co.uk

04/09/2017 09:31

Wilcox Limousines to hold another open day

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ollowing on from the success of a string of open days in the past few years Wilcox Limousines have organised another date in their main manufacturing site in Wigan. Guests are invited to come along on Friday 22nd September from 1pm – 3pm. Small groups are given a guided tour of the facilities, allowing a sneak peek behind the scenes of the build process of a Wilcox funeral vehicle, including Jaguar Hearse and Limousines, Hearsettes® and Removal Vans. Please book a place early to avoid disappointment. Tea, coffee and light refreshments will be provided. Contact Lili: enquiries@wilcox.uk or call T: (01753) 480600

Reynolds Funeral Service celebrates 150 years with a new fleet of Jaguars from Wilcox

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ere you can see Jason Corbin receiving their new Jaguar Fleet from Malcolm Brooks of Wilcox Limousines. Jason said “The reason we chose the Wilcox Jaguar XJ ﬂeet was twofold. Firstly, we thought that this was the perfect way to mark our 150 year anniversary, still being owned and run by the Reynolds family, more specifically the fifth generation of the family. Secondly, we wanted to reaffirm our commitment to the families and

communities we serve to provide them with the best service possible by choosing the best possible funeral Vehicles on the market today. We chose the Jaguar XJ’s for their aesthetics, road presence, practicality and all-round superior design and build quality.” Wilcox Limousines would like to thank Jason and the Reynolds family for their continued business and wish them every success with their new fleet of Jaguars and also with their 150 year celebrations. FuneralTimes | 67

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New hearse for Peadar Farrelly & Sons P.R.Farrelly Funeral Directors, Co. Meath withcollects their new hearse from Fearghas Quinn Gibney& ofSons Gibneys of Oldcastle Funeral Directors, his new hearse from Fearghas Quinn & Hearse and Limousines. Hearse Limousines

Show time for Eulogica T

he Eulogica team, leading providers of specialised computer software and solutions, dedicated to the funeral profession, are counting down the days to their arrival in Ireland for the Funeral Times Trade Show 2017. We are thrilled with the prospect of once again meeting friends and colleageus, old and new, from across the industry, and are sure that this year's show will exceed the high standards we were so pleased to enjoy two years ago. Eulogica Ltd has been established in the UK since 2003 and also boasts operations in Norway, Sweden, Ireland and the Netherlands. Our company is best described as being value-driven, with all activities based around four core values: Integrity, Quality, Innovation and Client Focus.

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Ir S w D re W up

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Getting the dead where they need to be

by Dennis Daulton

t is not often, in fact hardly ever, that I have been moved to “cry inside” when a colleague has described an experience they had while serving a family. But it did happen recently when Henry Bentley, a funeral director from Durant, IA shared with me what transpired with the parents who lost a child a few years ago. Henry had phoned Dodge’s tech line to inquire about one of our products. I just happened to be in the office and in rotation to take his call. I met Henry years ago while attending a Dodge Embalming Seminar in a place I’ve long forgotten. But what I hadn’t forgotten was that Henry has a kind heart. It was easy to see. Somehow this day our conversation drifted to the death of the child in question. Henry’s funeral home had served this family many times in years past. The soon-to-be mom and dad had joyously and anxiously awaited the arrival of their firstborn child. Many of us know the feeling. My wife and I experienced the same 44 years ago. The nursery was painted (we lived over a funeral home), the crib and bassinet were assembled, and new carpet was in place, along with the changing table, decorations, and numerous other items my wife received at her baby shower. Our healthy son was born two and a half weeks earlier than expected. How convenient since he saved me from going on two death-calls that Thanksgiving eve. When we brought him home we immediately realized this was a love we never knew; and it continues to be so these many years later. The birth of a child is truly a miracle each and every time. Unfortunately, the couple Henry was serving wasn’t able to take their baby home. He lived only 23 days, never having left the hospital. During this time the parents did not have

full possession of their child; the hospital did. He gently slipped into eternity as all of us surely will someday. Discomfort and pain for this little guy had come to an end. My throat was tightening as Henry progressed into his tale. He then described something I’ve never heard a funeral director say before. He said the idea came to him out of the blue. He explained to the parents that this was merely a thought and one which they could quickly dismiss. Perhaps it was because Henry subconsciously realized the parents never had full possession of their child that he suggested he could take the baby to their home for a period of time after the visitation and prior to the funeral the following day. They did want to bring their child home and while the response wasn’t immediate, they finally accepted Henry’s offer. Henry reported that the embalming was successful. Not all infant preparations are. Their small vessels and usual medical complications sometimes challenge the skills of even the best embalmers. Henry and the family minister drove to the residence together, 30 miles from the funeral home. Upon arrival Henry took the baby out of the casket and gently placed him in his crib. Henry and the minister quietly departed after Henry mentioned that they could call him when they wanted him to return. Several hours later they did call. The mother reported that after Henry made the offer during the initial arrangements, the father immediately went home and put the crib together which had not been assembled. This gave him something to do, and something for them to look forward to. It was revealed by the father that after Henry and the minister left, the mother picked their son up out of the crib and rocked him in a rocking chair close by. My guess is that she probably sang him a lullaby.

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At that moment I almost lost it. I could just imagine the healing this couple experienced. I am proud of what this funeral director and minister did for this devastated couple, and that Henry had the courage to offer it. No doubt it took courage. I am also proud that I know Henry and can call him a colleague and a friend. His community is lucky to have him. Our profession is lucky to have him. There are other “Henrys” out there. I’ve watched them, and I’ve learned from them. We can all learn from each another if we take the time to share and to listen. The story does not end here. While recently out to dinner with his wife, Henry met this couple he had served. They now have several happy and healthy children. Six years later they are still thanking Henry for what he did. If and when they ever hear negative comments about our profession, or the value of the body present, they just might think about Henry and their minister, and what was done for them, and that they accepted Henry’s offer and are now forever grateful. From all your colleagues, thank you Henry! It has been said that the funeral director gets the dead where they need to be. This is what we do. We don’t leave them in the woods, or on the side of the road, or in their bed, or in a malodorous morgue. In this case it was the home the infant had not experienced… the home where loving arms (and the crib) had awaited his arrival. He was truly home, if only for a few hours, but the healing will last a lifetime. Thomas Lynch, author of The Undertaking, stated it a bit differently when he wrote, “A good funeral gets the dead where they need to go and the living where they need to be.” I first heard about “getting the dead where they need to be” from a mentor many years ago. He was also the one who lectured me about, “What goes on here stays here,” and “It is not all striped pants, you know,” after which he handed me a dust rag and showed me where the vacuum cleaner was. The year was 1962. I have witnessed much since then… dusted much, vacuumed much… and so have many of you. For those of us who have survived over the long haul, we know that we didn’t go into this profession for the benefits and the time-

off. We went into it to serve others. In the long run, serving others can and often does bring good things our way. “Getting the living where they need to be” has taken many different avenues in recent years. I’ve witnessed all too many try to avoid the entire event. Have the party and the celebration after you cry. Death and grief can never be avoided. It must be faced headon. When discussing grief, we often hear much about closure. I don’t believe it exists. Is closure like closing a door or window and forgetting? I believe we heal only by learning to live with our grief… by facing it first. Our lives have drastically changed when death rips a loved one from our arms. Those of us who have lived it know all about it too well. I once overheard a widow state it best when she said to a recent widow, “One morning, maybe not next month, and perhaps not even next year or the year after, but one day, someday, you will wake up and feel at peace.” This is not forgetting, or wrapping it up and putting it on a shelf, or waiting for it to go away. This is about arriving upon that day and that time when it simply doesn’t hurt as much anymore. We can never forget no matter how hard we try. So don’t try. Fortunately, during my nearly fifty-five years of working in funeral service, I have not experienced the number of children deaths that our colleagues of long ago did. However, I do recall my year in embalming school (1970-1971) when I was involved in four or five SIDS deaths. I can still vividly recall those beautiful innocent children. All were males. It has been written that the majority of SIDS deaths are males. One incident in particular, which still hangs fresh in my memory, was a young couple who had put their smiling infant into the back seat of their automobile on this holiday and motored off for a joyous visit with the proud grandparents in a nearby town. That never happened. When they arrived a short time later their child was dead. I received him at the emergency room dressed in his best outfit on this Easter Sunday. If he had lived, he would now be 46 years old. What would he have become? One can only wonder. FuneralTimes | 71

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Another incident regarding “where they need to be” was arranged by Kevin Grondin, a colleague from Beverly, Massachusetts. Many years ago he handled the services of an elderly gentleman who was survived only by his beloved sister. She was in Pennsylvania in failing health and he was in Massachusetts where a graveside service had been planned. The sister expressed a desire to see her brother one final time. The family had the financial means so after conferring with the attorney who was handling the estate, Kevin had the deceased flown from Boston to Pennsylvania. The body was received by a funeral home there. The Pennsylvania funeral home arranged for a chair car to transport the sister to the funeral home for the viewing. There she could have some private time and to say her final goodbyes. The deceased was returned to Massachusetts the same day for interment the following day. These are experiences we never learned in mortuary school and are only realized through the actions of thoughtful, perceptive, and caring professionals. Several years ago the call came to the funeral home that I had been associated with for nearly 40 years that a three-year-old child was dying at home. The instructions were that we would go to the residence and the parents would ride back to the funeral home in the removal vehicle with their child. I was on-call this Sunday morning, a crisp clear fall day in New England, and was the one summoned to the residence prior to 6AM. The hospice nurse escorted me into the living room. I was surprised to see the mother holding her dead child in her arms.

Apologetically she said, “She died at 3 o’clock but we didn’t want to wake you.” I knew that wasn’t the reason. She wanted to hold her child as long as she could. I just nodded. Words were not necessary and seldom are. I arrived with the removal van and a folded house-stretcher. I had installed one of the rear seats on the passenger side before leaving the funeral home. They thanked me for not arriving in a hearse. Their child did not go into a pouch and onto the stretcher. The mother sat in back holding her child as if she were still alive. The sun was rising out over the Atlantic Ocean as we drove to the funeral home along the scenic highway which hugs the coastline in this seaside community. The beauty of the day was in stark contrast to the sadness inside the vehicle. Dad was in front next to me, expressionless, staring straight ahead. No words were spoken. I occasionally glanced into the rear view mirror as I normally do when driving, but this time I could see this young mother gazing down toward her dead child. My ordinarily calm stomach churned. Whose wouldn’t? The baby casket had been ordered a few days prior and was already in place on the bier. We sat in the chapel, the parents were seated on a sofa. I sat in a chair in front of them and gathered the necessary information for the death certificate and the obituary notice. I had never before or since made arrangements while a grieving family member held their dead. It was all so surreal. I recall unconsciously reaching out and touching the child several times during the arrangements as if to include her in the decisions being made on her behalf. The mother looked over at the white casket,

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but was not in a hurry to give her up. Mom and dad seemed relieved when I told them there would be no charges by the funeral home. Why add to their burden? Their only financial obligation would be for the newspaper notice, medical examiner, and the crematory. We also provided the casket. The clergy declined the honorarium. At the conclusion of the arrangements the mother softly whispered, “She is getting cold now.” Both parents arose simultaneously as if on cue, slowly walked over to the bier, and together gently placed their dead child into her casket. I stood behind, struggling to contain my emotions. All of us have witnessed parents place their infant child into a crib, a car seat, or a playpen, but I had never before seen two parents place their dead child into a casket. It pains me even now to write about it these many years later. They did not want her embalmed. A private family funeral was held in the funeral home the next day. Cremation followed after the state required 48 hour waiting period. Mom and dad turned, and hand-in-hand they walked back out to the van. I followed. In silence I drove them back to their home over the same route. The mother had taken her same seat in back. This time I observed her in the rear view mirror looking out over the sparkling water on this beautiful morning. She seemed to be calm and at peace. I wasn’t. We can all learn from these shared experiences. How Henry, Kevin, and I reacted and functioned was certainly not learned in mortuary school. What we said and how we responded to the challenges at hand made us realize that those in sorrow can be healed in such simple ways. The bereaved, who sometimes take the lead, can also be wonderful teachers to those of us who will never know it all, who sometimes stumble along, but who will always try to do the right thing for those in grief, and for the deceased. “Smooth seas do not make for a good sailor” – unknown. Smooth funeral arrangements do not make for a good funeral professional. The parents needed to have possession of their child in their home. The elderly

sister needed to see her brother for the very last time. The mother needed to ride to the funeral home with her child in her arms, to hold her during the arrangement conference, and with her husband to gently place their precious child into her casket. You and I can get the dead where they need to be…sometimes in ways we never could have imagined. Author’s Note: Permission was granted by both Kevin Grondin and Henry Bentley for me to relate their experiences in this article. In Henry’s e-mail he stated: “We charged nothing for our services but I gained so much from this experience. It reinforced why I became a funeral director in the first place. Even though some of our colleagues may view this as unusual and inviting a family to take an infant home may not be for every director or family, it was perfect for this young couple. I think the most memorable part of the entire experience for me was when I asked prior to the visitation if they had given thought to taking their child home and the mother responded that the child’s dad had spent the entire day before the viewing putting together their son’s crib in the nursery at their home.” Henry is the co-owner of the funeral home along with his wife, Beverly. According to their website they are the parents of Grace, Anna and William. Needless to say, Beverly and Henry know all about the gift of a child. Dennis divides his time working in his Dodge sales territory in northeastern Massachusetts, and being in the office manning the technical support line, along with helping out with customer service. If you would like to be added to the mailing list for the complementary Dodge Magazine which is printed quarterly or would like to discuss any of the products mentioned in this article, please contact us: Shepherds Funeral Supplies, Unit 2A Royal Canal Business Park, Athlone Road, Co. Longford. Ph. 00353 43 3349702/00353 87 2486668

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Our Crematorium, Facilities and Remembrance Garden are available 7 days a week to accommodate Families and Funeral Directors (no weekend surcharge)

Memorial Memoria aall Keepsakes es We also have a large supply of urns, casks and keepsakes. es.

Lakelands Crematorium, Dublin Rd, Cavan, Co. Cavan Tel: 049 4362200 / mob: 086 2458489 email: info@LakelandsCrematorium.ie www.LakelandsCrematorium.ie FT Issue 4 2017.indd 74

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Lakelands - making a name for themselves L

akelands Crematorium is up and running for over 2 years and have already made a name for themselves by the professional service they are providing to both funeral directors and bereaved families. We are delighted to announce that we can now provide a fast and safe return of ashes to funeral Directors, in both Republic and Northern Ireland. After a frustrating two years of emails and phone calls to our local County Council, new road signage has been erected by the National Roads Authority giving comfort and ease to both Funeral Directors and families travelling to Lakelands Crematorium We are busy planning for the Funeral Times Trade Show in Citywest Hotel Dublin and looking forward to meeting with our funeral director customer base, new and old. Many religious ministers and family members from Northern Ireland who attend Lakelands for a cremation service are very complementary of the welcoming and relaxed atmosphere that is shown to them upon arrival and during the service. This is something that we take great pride in as no

family should have to endure the pressure of feeling rushed at their most vulnerable and sad time in lifeâ&#x20AC;&#x2122;s journey. Lakelands Crematorium receive a number of visitors to their premises asking if it is possible to take a tour of the crematorium and explain the process to them as they had spoken to family or friends who had attended a service there and the positive review they had received was something they wished to see for themselves. Lakelands Crematorium continues to provide a first class professional service and the team there will cooperate fully with funeral director and families to assist in any way we can. Lakelands Crematorium is open 7 days a week with no surcharge for weekends or bank holidays. For more information you can contact Declan on (049) 4362200 or mobile 086 2458489. Alternatively you can email info@ lakelandscrematorium.ie or visit the website www.lakelandscrematorium.ie. FuneralTimes | 75

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Leading a Funeral isn’t about me! A

ny funeral service that I design and lead is conversations to have and they happen at written all around one person. the right time. But more importantly, they That person gets centre stage with their give me the chance to address individual life story. They’re in the spotlight too for the curiosity, rather than levy my professional very last time. So I’m very clear that the first status in a blanket approach. name I want you to hear in the service is that We go to a funeral to say our final goodbyes of the person who’s died. I also want their to someone who’s mattered to us. If that name to be the last one that you hear, at the person at the front has made you curious end of the service and before you leave. through the experience, then so be it. For that very reason, you’ll never hear I’m always conscious of how the ceremony me introduce myself or my role. My name experience will ripple on for everyone long doesn’t matter. Nor does my title. What after the day has drawn to a close. matters is that a funeral service is being held It’s not just about the words used or how for a very special person and that people they’re delivered. It’s about how everyone is have come together to remember them – not made to feel part of what’s happening and to learn about process, structure or any one how they understand their own role in the person’s ego. celebration. So of course I’ve been approached by many Holding space for everyone to make those Padraics Advert March 2016_Layout 11:31 Page 1 peopleCivil after a service, asking who1 I24/03/2016 am connections during the ceremony is a big and where I’m from. They’re interesting part of what I do – and it always will be.

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Tallon Mortuary y Specialists Professional, Confidential and Caring Services

School of Embalming Qualify for membership of an internationally recognised embalming qualification (BIE) at your own pace • The ‘Tallon Mortuary Specialists Sch School hooll of Embalming’ offers students and reg registered giste ered d embalmers the highest standards so off teaching and practice in a supportive ortiv ve environment, with full use of ourr training facility. • We offer both Distance Learning g o and attended courses leading to membership of the British Institute of Embalmers For further information and to discuss how this course might work for you please contact us:

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UK lags behind rest of EU in funeral planning Telegraph Financial Services recently published an article covering the results of a UK-wide survey whose findings displayed the nation as lagging significantly behind the rest of Europe concerning pre-planning for funeral costs. With the average cost of a funeral across the UK sitting just in excess of £4,100, a mere 6% of UK citizens currently have a pre-paid plan in place. Interestingly, within the UK, those living in Northern Ireland are more than twice as likely as their English, Welsh or Scottish counterparts to have a funeral plan in place, with 13% of adults having arranged such a thing, compared to 6% in England, 5% in Scotland and 3% in Wales. In the context of the European funeral market, 70% of Dutch citizens have a funeral plan in place and in excess of 20m

Spaniards have something in place to cope with funeral costs. The research, looking deeper into trends and demographics most likely to invest in funeral planning, shows end-of-life planning in the UK is more likely amongst those who are widowed as opposed to those single or divorced, potentially suggesting those who have experienced the loss of a loved one come to realize the importance of planning for such expense, with 30% of widows and widowers professing to have something in place, as opposed to 8% of those currently married, and 2% of those never married. Interestingly, where only 2% of full-time workers and 3% of part-time workers in the UK were found to possess pre-paid funeral plans, 9% of the unemployed it transpired had made such steps. FuneralTimes | 77

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Prize draw winner announced! Congratulations to Katy Slatford of Castle Vets, based in Reading, who has won a luxury two night stay at Gleneagles as part of Braemar Finance’s 25th anniversary celebrations. “Well done to Katy", said David Foster, Braemar Finance Managing Director. “Gleneagles is a special place with world-class facilities, and I’m delighted for them. “2017 is a special year for our business because it marks a real milestone in our continued development and growth. When we started out in 1992 we offered professions finance primarily to the dental, optical and veterinary sectors but have since grown to incorporate finance for the medical, accountancy, legal, pharmacy and funeral sectors throughout the UK. We have

in recent years also extended our main finance facilities into Southern Ireland. “The introduction of our patient finance facility, Fast Track, has also been pivotal for both ourselves and practices because it offers patients funding for procedures or treatment plans, at an affordable monthly cost, all in a matter of minutes. “I am proud of our people, who have consistently delivered an incredibly high standard of customer service and commitment to both businesses and individuals. “Testament to this is the amount of repeat business and wonderful customer testimonials we have received during the past quarter century.”

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FOR SALE 2010 MERCEDES

• 5 Door Pollman Automatic • D Reg • Only 7,000 miles OFFERS OVER €45,000 For more information please contact Pat on ROI T:087 2439414 from NI T:00353 87 2439414

Matthew L. Jones FUNERAL REPATRIATION SERVICE • South Wales based • 24 Hour removal & repatriation service • Long & short distance throughout UK & Ireland • Inclusive of airports & ferry ports • B.I.E qualified embalming service • Also Hearse & Limousine hire available

Mobile: 07815 866652 Tel: 01267 236787 (24hrs) email: info@mljfs.co.uk www.matthewljonesfuneralservices.co.uk

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Classiﬁeds... Classiﬁeds... email your advert to: sales@funeraltimes.com

Repatriation at home and abroad at your service Global repatriation at your service

A world of difference

Bespoke Branded Bags Range of finishes and 100’s of colours available Branded Bags suitable for altar gifts, cards, etc. Orders of 250 units upwards now available

• Full repatriation services to and from M u l t iIreland -lingual Helpline

There’s substitute for experience and no from all countries worldwide

0800 917 3585

• Freight fares and tickets to all major airports in Ireland • Collection and delivery services • Legal documentation service for all Embassy and Consular regulations • Digniﬁed and professional worldwide funeral services There’s no substitute for experience

Call +44 (0)20 8684 2324

info@rowlandbrothersinternational.com www.rowlandbrothersinternational.com

‘Precious Memories’ Generic Bags Available in 50 units Call Adrienne Peers for quotations & samples

Canfly Marketing T: (00353)87-7147027 www.canflymarketing.com info@canflymarketing.com

FOR SALE

2008 MERCEDES HEARSE

• Black Mercedes E class • 48,000km

• Automatic • Aircon • NCT to 2019

PRICE: €39,995 For more information please contact:

Seán Feehily, Sligo T:087/2411114 FuneralTimes | 85

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Classiﬁeds... Classiﬁeds... email your advert to: sales@funeraltimes.com

Frank Keogh & Sons Funeral Repatriation Services

Belfast Funeral Director Business requires a

Quality Embalmer Woodbrook, Bray Co.Wicklow Telephone:

ROI - 086 8440208 NI - 00353 86 8440208

Please send details and C.V. to:

HEALY BROTHERS LTD 56 Andersonstown Road, Belfast BT11 9AN Email: healy.brothers@yahoo.co.uk or Tel: 028 9030 9333

MATCHING 2008 MERCEDES E CLASS HEARSE E280 AND 2005 MERCEDES LIMOUSINE E 270 CDI

FULLY SERVICED BY MAIN DEALER FROM NEW

For more information contact 0035387 2366203 86 | FuneralTimes

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Launching the New Wilcox Jaguar XF 3 Door Hearse

A stylish new addition to this prestigious range of funeral vehicles

Specification The new Wilcox 3 door Jaguar XF Hearse available now. Optional glass roof, offering greater visibility and light. ■ 2 year warranty ■ Jaguar approved convertor ■ British designed and built Exceptional Value For Money

www.limousines.co.uk

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Head Office

+44 (0) 1753 480 600 enquiries@wilcoxlims.co.uk

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