Effective Leadership Category

Delivering results

3. Effectively executes projects, tasks, or responsibilities to achieve the desired outcomes of the stakeholders, the department, and the company. Consistently gets things done and delivers convincing results. Asks for support from others, uses knowledge, facts, and data to fully understand the root causes of any problem to solve them effectively, and plans accordingly before working on the solution..

EVALUATION CRITERIA:

Needs strong improvement:

1. Rarely ensures that goals are properly defined, and prioritization is aligned with the company’s / department’s goals and objectives.

2. Has major issues tracking the progress of tasks or anticipating delays that might affect delivery and rarely provides an alternative solution to keep on track.

3. Rarely presents work that meets the stakeholders’ expectations and has lowdemand performance standards.

4. Is resistant to understand and make changes based on customer/stakeholder/ direct reports’ needs.

Needs improvement:

1. Has trouble ensuring that most goals are properly defined, and prioritization is aligned with the company’s / department’s goals and objectives.

2. Has trouble tracking the progress of tasks or anticipating delays that might affect delivery and rarely provides an alternative solution to keep on track. Requires supervision to comply with the established times for the completion of tasks.

3. Has trouble delivering work that meets the stakeholders’ expectations and uses medium-demanding performance standards.

4. Has difficulty understanding and making changes based on customer/ stakeholder/direct reports’ needs.

Consistently meets expectations:

1. Ensures most goals are properly defined and prioritization is aligned with the department’s goals and objectives.

2. Ensures that the progress of most tasks is on schedule but sometimes needs to be corrected and tries to anticipate any delays which might affect delivery.

3. Ensures that the team delivers work that meets the expectations of the stakeholders but sometimes is unable to do so.

4. Willing to make changes after identifying unsatisfactory performance standards.

Exceeds expectations:

1. Ensures that most goals are realistic, challenging, properly defined, and prioritization is aligned with the company’s / department’s goals and objectives.

2. Ensures that the progress of all tasks is on schedule, and most of the time anticipates any delays which might affect delivery and tries to provide an alternative solution to keep on track. Provides guidance and feedback to the team on the progress of work.

3. Ensures that the team delivers work that exceeds the stakeholders’ expectations.

4. Ensures that the company recognizes the results obtained as a team.

Superb:

1. Ensures that all goals are properly defined, and prioritization is aligned with the company’s / department’s goals and objectives.

2. Ensures that the progress of all tasks is on schedule, anticipates any delays which might affect delivery, and always provides an alternative solution to keep on track. Stimulates and rewards employees’ attitudes and actions to promote efficiency and compliance.

3. Ensures that the team consistently delivers work that exceeds the stakeholders’ expectations. Provides support and leads to improve the quality and efficiency of the processes and services provided.

4. Acknowledges and rewards the value of both group and individual results.

Team Development

• Focuses on improving his team members’ skills, knowledge, and comradery, considering both technical and behavioral aspects, ensuring high morale and a professional environment.

EVALUATION CRITERIA:

Needs strong improvement:

1. Makes no efforts to develop the team’s skills or knowledge.

2. Ineffective communication with team members, or not being transparent, and or poor collaboration skills.

3. Poor conflict resolution and building a positive team environment.

Needs improvement:

1. Limited efforts to develop the team’s skills or knowledge.

2. Inconsistent communication with team members, transparency, and collaboration.

3. Struggles with conflict resolution and building a positive team environment.

Consistently meets expectations:

1. Works to develop the team’s skills and knowledge.

2. Works with the team to foster good communication, transparency, and collaboration.

3. Resolves conflicts and fosters a positive team environment.

Exceeds expectations:

1. Proactively identifies opportunities for team growth and improvement.

2. Proactively works with the team to foster good communication, transparency, and collaboration.

3. Skillfully resolves conflict before it happens and works towards building a strong team culture.

Superb:

1. Drives innovation and develops and executes strategies for continuous team and skill improvement.

2. Expertly work with the team and stakeholders to foster good communication, transparency, and collaboration.

3. Is a key figure in building a highly effective and collaborative team culture.

Adds Value to Work

• Is always looking into ways to add value to all aspects of daily work to enhance efficiency, and effectiveness, resulting in improved team performance and higherquality deliverables.

EVALUATION CRITERIA:

Needs strong improvement:

1. No involvement in helping team members manage their workload and time.

2. Does not identify or addresses team performance issues or gaps in processes.

3. Does not involve problem-solving, process innovation, and improvement.

Needs improvement:

1. Minimal involvement in helping team members manage their workload and time effectively.

2. Struggles to address team performance issues or gaps in processes.

3. Shows minimal involvement of team members in problem-solving, process innovation, and improvement.

Consistently meets expectations:

1. Helps team members manage their workload and time effectively to improve productivity and meet deadlines.

2. Identifies and addresses team performance issues or gaps in process in a timely manner.

3. Involves team members in problem-solving, process innovation, and improvement.

Exceeds expectations:

1. Coaches team members to manage their workload and time effectively by providing strategies and techniques to improve productivity and meet deadlines.

2. Recognizes team performance issues early or gaps in a process and implements effective solutions.

3. Engages and empowers team members in problem-solving, process innovation, and improvement fostering a culture of improvement.

Superb:

1. Expertly coaches team members to manage their workload and time effectively allowing them to excel at improving productivity and meeting deadlines.

2. Proactively identifies and addresses team performance issues or gaps in a process, with a focus on long-term success.

3. Actively involves and empowers team members in problem-solving, process innovation, and improvement fostering a culture of continuous improvement.

Project Management Category

Project management

• Provides clear structure and timeline for tasks or projects.

• Clearly communicates expectations for tasks or projects.

EVALUATION CRITERIA:

Needs strong improvement:

1. Has lack of criteria to distinguish what is urgent from what has high importance.

2. Work is very poor and will not meet quality because of inflexibility in the delivery time.

3. Lacks judgment on deciding how to manage time and accomplish tasks.

Needs improvement:

1. Generally, asks superior for more days than the deadline agreed to complete the task.

2. Finds it difficult to prioritize the list of tasks assigned, often requiring the support from others to be able to comply.

3. Inconsistent to commit to the projects in which he/she participates, and it only does its part.

4. Finds it difficult to take tasks seriously, overestimating deadlines and obtaining results using the maximum time available.

Consistently meets expectations:

1. Knows how to redistribute his/her time to develop tasks in an adequate manner.

2. Proposes alternative work modalities in pursuit of the fulfillment of the project.

3. Has a committed attitude towards tasks or projects.

Exceeds expectations:

1. Modifies with sufficient time their agenda to fulfill projects assigned.

2. Prefers to organize and execute tasks first, and then distribute any possible time to add value to other activities.

Superb:

1. Sets high goals that are always met.

2. Makes any adjustments needed to organize his/her time to accomplish assigned projects.

3. Shows full command of the status of his/her projects.