GEODIS Focus November 2016 by Geodis UK

Issue 3 2016

FOCUS YOUR NEWS FROM GEODIS DISTRIBUTION & EXPRESS

HELLO & WELCOME We are approaching the end of a very eventful year in which the changes we have seen will certainly have long lasting impacts Jamie Cuthbert Managing Director on all our businesses. The EU referendum result in June and a surprise US presidential election result earlier this month has given us lots to think about as we consider our plans for the future. We must wait to learn how the Government will negotiate the UK’s exit. However, as an industry closely involved in European cross border business, we have particular interests as well as a very multi-cultural work force. Most of our industry regulations are applied right across Europe to ensure a level playing field from both the regulatory as well as the legal aspects of drivers’ hours and safety. No doubt much of the existing laws will remain to ensure the services we provide you with today can be provided in the same way in the future. In the meantime we continue to work closely with our network counter-parts in Europe to provide you with a seamless service across the Continent. As you will have read in a previous edition of Focus, we launched an ‘out of hours’ delivery service with a leading retailer at the start of the year and in this issue we look at how we extended

it to cover an additional 33 stores across Southern England. As global leaders in logistics we intend to continue to innovate and lead the way in alternative delivery models. You can read more about this on page two. We continue to work closely with you to maximise the use of IT solutions that provide you with visibility and transparency - a key aspect of how we work to put our customers at the heart of what we do. We have some excellent solutions to help customers wishing to work with us. For more information turn to page three. If you would like to discuss any of the articles featured, or any other topic in more detail please get in touch and I would be delighted to explain more. And of course as the festive season approaches I would like to wish each of you a Merry Christmas and trust that we can continue our partnership into 2017 and beyond. Best Regards Jamie Cuthbert Managing Director jamie.cuthbert@geodis.com 07977 123 977

IN THIS ISSUE Driving night-time deliveries

European bank holidays

GEODIS partners with Giordano Vini in Italy New Harry Potter book delivered by GEODIS

Christmas operating schedule

The power of GEODIS 24-7

DRIVING NIGHTTIME DELIVERIES As one of the world’s largest operators, GEODIS has a responsibility to drive change in the transport and logistics arena. In France GEODIS is very involved in the retail fashion industry and there are several bespoke initiatives which have been set up to ensure we can deliver to small, niche shops in city centres, which are traditionally difficult to reach. In addition, GEODIS drives many environmental initiatives across French cities including Distropolis, which enables the consolidation of deliveries on behalf of a lot of retail companies in each city and deliveries are done at night to take vehicles off the road during the day. It is this expertise which we have brought across to the UK and which has enabled us to deliver night-time solutions across the UK.

RECENT SUCCESS PAVES THE WAY

PRACTICAL CONSIDERATIONS

In February this year we started delivering to five stores in Scotland for one of our fashion retail customers.

In terms of nightly considerations, delivering to stores at night means there is no-one there so it is a minimum of two-man deliveries.

Now that has extended to 33 shops across the South of England – a great success and a solution that clearly works for the customer, as well as GEODIS.

We rely on our well trained drivers to open up stores, turn alarms off and even find the light switch and know where everything is located. Drivers also need to ensure they are quiet and think about their surroundings to ensure they don’t wake people up.

Before we start delivering for our customers, we have a meeting at each and every store to understand what floor to take goods to and how to access the store as this is a key part of the service in order to add value to retailers. The feedback we’ve had from local authorities’ confirms that they can see the benefits in terms of lower emissions and improved transport flows and infrastructure and other local authorities are interested in the work we’re doing too.

NIGHT-TIME CHALLENGES Whilst you might think delivering at night would be easier for operators, there are challenges to these deliveries which we have to overcome and that means engaging fully with our clients and the local authorities. One example is road closures as they often come without much notice. We have to find out where these are going to be and how they might impact on deliveries – particularly in city centres. We also have to liaise with local police so our vehicles aren’t asked to move on when making deliveries in certain parts of the city centre.

It is important goods are taken to the right department, unpacked with all packaging removed so it is ready for when the store opens in the morning. In addition, our drivers collect returns as well.

SEEING THE BENEFITS One of the key things we do for our customers is to send an email KPI report before store opening times each morning to ensure all the nightly activity is relayed accurately. Again, our trained drivers are key to these reports and we ensure any issues reported on. This has immediate benefits not only the store manager as their shop is ready for the day, but the staff in the shop have everything where they want it and customers can get on with shopping without deliveries arriving and interfering with their ‘experience’. If you would like more information on our Out of Hours delivery service, please contact Kevin Huskie, Sales Director, on 07760 886346 or email kevin. huskie@geodis.com

THE POWER OF GEODIS 24-7 Over 80% of our customers in the UK are using GEODIS 24-7 to manage their own consignments, accounts and billing. Through the site, customers have access to an array of tools that offer flexibility and control and when coupled with our integration solutions, offers full visibility in one place.

GEODIS 24-7, VISIBILITY AT YOUR FINGERTIPS • Input and manage consignments either manually or using bulk csv files or Electronic Data Interchange (EDI) • Real-time track & trace • Print packing labels on-site • Automatic email alerts to customers with booking information and access to track & trace • Manage individual accounts and delivery addresses • Tailored integration with in-house systems for seamless processes from input to delivery • Built-in billing functions GEODIS UK has launched a video guide to help customers get the most from the system. To access the video log in to your geodis24-7.com account and select user guides from the left hand menu. Alternatively, contact your regional sales manager for more support.

EUROPEAN PUBLIC HOLIDAYS Portugal, Romania th 6 December Finland, Spain, Albania, Austria, Italy, th 8 December Liechtenstein, Portugal, Spain, Switzerland Albania, Austria, Belgium, Croatia, Finland, Germany, Hungary, Italy, Kosovo, Latvia, Liechtenstein, 26th December Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, UK 1st December

27th December UK

2nd January

CHRISTMAS OPERATING SCHEDULE The GEODIS UK network will be closed from 24th December 2016 and will reopen again on 3rd January 2017. Please use the information below to plan your collections before Christmas. For any queries on the operating schedule or to arrange collections or deliveries outside these dates contact your regional office using the numbers on the back page. EXPORTS - COLLECTIONS BY COUNTRY France / Benelux

Rest of Europe

20th Dec

19th Dec

Ships 4 Jan

Ships 4th Jan

Last pre-Christmas export collection Collections on 22 or 23 Dec nd

Next Day

Economy

Collection

Delivery

Collection

Delivery

Collection

Delivery

23rd Dec

24 Dec

22nd Dec

23rd Dec

21st Dec

23rd Dec

3rd Jan

22nd/ 23rd Dec

3rd Jan

(AM only)

• No export or domestic collection services on 24th Dec • Import and Export services resume on 4th January • Domestic services resume on 3rd Jan

6th January

9th January

DOMESTIC - LAST COLLECTION DATES BY SERVICE Premium

3rd January

24th January 2nd February 8th February 15th February 16th February 17th February 27th February

Albania, Bosnia and Herzegovina, Kosovo, Romania, Serbia, UK Albania, Kosovo, Montenegro, Scotland Andorra, Austria, Croatia, Finland, Italy, Liechtenstein, Montenegro, Poland, Slovakia, Spain, Sweden, Switzerland Bosnia and Herzegovina, Kosovo, Montenegro Romania Liechtenstein Slovenia Serbia Lithuania, Serbia Kosovo Andorra

GEODIS GROUP NEWS

PLAYMOBIL CHOOSES GEODIS GEODIS has been awarded a three year contract with PLAYMOBIL FRANCE delivering toys from its warehouse in Bavaria, Germany to its entire network of dealers in France. With over 20,700 shipments (57,800 pallets) set to leave the German warehouse every year, not counting the peaks at Christmas, GEODIS has set up a dedicated team to ensure Playmobil gets top quality service tailored precisely to its needs. The team will orchestrate all flows (part loads, full loads and parcel service) as well as coordinate relationships between different parties.

NEW HARRY POTTER BOOK DELIVERED BY GEODIS On 13th October, GEODIS played a leading role in one of this autumn’s most eagerly anticipated literary events. GEODIS’ Distribution & Express teams distributed Harry Potter and the Cursed Child – the eighth book in the series – throughout France to 1,000 bookshops and supermarkets. Weeks of meticulous preparation meant that the operation ran like clockwork; delivering its precious cargo at exactly 00:01am, on October 14th.

“This contract demonstrates how we can simplify our customers’ logistical constraints by providing end-to-end GET IN TOUCH solutions for their supply chain. The To find out more Alongside Gallimard’s distributor, Sodis, key to gaining Playmobil’s trust about the work we do GEODIS set up a dedicated team to was our Road Transport teams’ with customers across a wide maintain the shroud of secrecy required expertise in full loads, combined range of industries globally from collection to final delivery. with the distribution know-how” and to discuss your distribution explains Olivier Mélot, Executive requirements contact Kevin “Sodis chose us for this special mission on Huskie, Sales Director, GEODIS Vice-President, Distribution & account of our extensive network, skilled UK, on 07760 886 346 or Express at GEODIS. staff and powerful tracking solutions,” said email kevin.huskie@ Olivier Mélot, Executive Vice-President, geodis.com GEODIS Distribution & Express. “We’re extremely proud to have been involved.”

GEODIS PARTNERS WITH GIORDANO VINI IN ITALY

Giordano Vini, wine supply specialists and the first Italian wine group to be publicly traded on the US Stock Exchange, has chosen GEODIS as its logistics provider for its supply chain and transportation management. Implementing a range of personalised services to support Giordano Vini’s e-commerce business in Italy, GEODIS now has 90 employees now supporting the company in a 39,000 sqm warehouse. This significant partnership also includes the transport network management in Italy as well as in Europe where Giordano Vini aims at developing its business.

we share the same values and traditions with quality and innovation at the core.” Mario Resca, President of IWB (Italian Wine Brands) said, “We chose to entrust GEODIS in Italy for the entire management of our logistics to take advantage of its solid expertise in the e-commerce sector, one of its main focuses, upon which the new Giordano Vini business model will be based, increasingly oriented towards the customer and to the growth in the European market.”

“The beginning of the collaboration with Giordano Vini is a source of pride” says Francesco Cazzaniga, Managing Director of the Contract Logistics, GEODIS in Italy, “Not only because this historical company, leader in its sector, recognises us as a valuable partner to enhance their business, but also because

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