North American Sweeper - November 2021

NOVEMBER 2021

INSIDE TAKE YOUR WEBSITE TO THE NEXT LEVEL p.8 2021 TRENDS IN U.S. SMALL BUSINESSES p.12 IN THE NEWS p.18 A SEASON FOR SERVICE p.22

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N O V E M B E R 2 0 2 1 N O RT H A M E RI C AN SWEEPER 3

NOVEMBER 2021 | VOLUME 16 | ISSUE 11

CONTENTS

F E AT U R E S 8

Take Your Street Sweeping or Paving Business’s Website to the Next Level With These 5 Strategies

12 2021 Trends in U.S. Small Businesses 18 In The News 22 A Season for Service 24 Foundation of Family and Gratitude Are the Keys to CAM Services Growth 34 Index of Advertisers/Classifieds

CEO & PUBLISHER Gideon W. Smith

CREATIVE DIRECTOR Melissa Kennelly

SENIOR EDITOR Katherine Nolan

EDITORIAL MANAGER Heidi Karpinich

ADVERTISING Tracy Rodean

CIRCULATION Noah Aiden

Phoenix Global Media Inc. P.O. Box 235, Stockton New Jersey 08559 866-418-4400 phone 973-532-0319 fax sales@nasweeper.com North American Sweeper Magazine is published by Phoenix Global Media Inc. Copyright 2020 by Phoenix Global Media Inc. All rights reserved.

SUBSCRIPTIONS $15.00 per year, or by eligible request.

POSTMASTER: Please send changes to North American Sweeper Magazine P.O. Box 235, Stockton New Jersey 08559

Opinions expressed in editorial submissions contributed to North American Sweeper Magazine are those of the individual authors exclusively and do not necessarily reflect the opinions of North American Sweeper Magazine, its staff, its advertisers, or its readership. North American Sweeper Magazine assumes no liability or responsibility toward independently contributed editorial submissions or any typographical errors, mistakes, misprints, or missing information within advertising copy.

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Financing a New or Used Sweeper Can Be a Challenge…

WE MAKE IT POSSIBLE! With Oakmont Capital Services, we understand the industry and sweeping equipment. We offer customers: * No Money Down * Virtual Financing via E-Docs and Remote Online Notary * Application-Only Up To $500,000 * Delayed Payment Options * Municipal Funding Available * Private Sale Transactions * Terms Based on Credit Approval * Structured Terms for Troubled Credit

AdamDomke, CLFP (320) 844-8721 adomke@oakmontfinance.com

EliseLinn, CLFP (320) 844-8802 elinn@oakmontfinance.com

We finance new & used: parking lot sweepers, street sweepers, milling machines and more!

“

oakmontfinance.com/sweeper JaymeGerads, CLFP (320) 844-8803 jgerads@oakmontfinance.com

I have never had a bad experience with

Oakmont. I switched over from a different

lender to Oakmont Capital Services because I enjoyed their cooperative and friendly

attitudes. I didn’t feel like I had to jump

through hoops to get loans for sweeping

equipment. I plan to continue to work with Oakmont and Michael McElroy (my go-to guy!) in the future.

Lisa James, Big Easy Parking Lot Maintenance, LLC

MichaelMcElroy, CLFP (612) 251-0804 mmcelroy@oakmontfinance.com

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N O V E M B E R 2 0 2 1 N O RT H A M E RI C AN SWEEPER 7

BUSINESS CORNER

I N D U S T RY N E W S

A S S O C I AT I O N I N S I D E R

Take Your Street Sweeping or Paving Business’s

Website to the Next Level with These 5 Strategies

SPOTLIGHT

A strong online presence is essential for every business. Your street sweeping or paving business should have a professional website that provides valuable information to its users. You want the website’s design and content to convey authority and highlight your services while its user experience keeps visitors engaged. If you feel that your business could use a boost, elevate your website using these simple but effective methods.

8 NO R TH AMERIC AN S WE E P E R NO V EM BER 2021

INDEX

1. REFINE YOUR WEBSITE’S DESIGN If you want to boost your business’s website, then consider revisiting its design. First impressions matter, especially online. People want immediate confirmation that they have found a reputable, professional source of street sweeping or paving services. Your website design can invite prospective clients in or send them back to the search engine results page (SERP).

To start, remove all unnecessary design elements. Consistently use the same three or so easy-to-read typefaces, and limit your color palette to your brand’s core colors. Your web pages need a balance of text, graphics, and white space, and their organization should lead users to the most important information on the page. Keep in mind, everything you include on your site should enhance it.

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2. EMPHASIZE CREDENTIALS AND CONTACT INFORMATION A business’s website needs to encourage visitors to ultimately buy products or employ services. You can achieve this by highlighting your credentials and years of experience on your website’s “About Us” page, through

Quality content makes your website more professional, boosts

customer reviews and original content. Your expertise

your Search Engine

also shines through when you include clear and

Optimization (SEO),

comprehensive information about your products and services. Credentials and expertise inspire confidence in your services, leading to new and loyal customers.

inspires trust in customers, and demonstrates

Your website should also have updated contact

expertise.

information in an easily accessible place, such as the header or footer. You can also use call to action buttons or paragraphs in relevant places to

4. CREATE ORIGINAL CONTENT

encourage prospective customers to contact you or

Producing high-quality, original content benefits your

employ your services.

business in several ways. Quality content makes your

3. FOCUS ON USER EXPERIENCE (UX)

website more professional, boosts your Search Engine

Prioritizing UX will increase the likelihood of visitors

Optimization (SEO), inspires trust in customers, and

reading your content and becoming customers. You

demonstrates expertise. When people visit your

want to think about two important elements of UX

site, they are researching information, products, or

in particular: your website’s responsiveness and its

services that can solve a problem they have. This

mobile-friendliness.

means you want to focus on customer-driven content

A responsive website decreases bounce rate —the

that anticipates the needs of your site’s visitors. The

percentage of people who click on your website’s link

information should be accurate, well-written, and

and promptly leave — by creating a more enjoyable

presented in an accessible way, with short paragraphs

experience for users. Optimize images and videos

and bullet points.

and update software to help your website run more

5. INVEST IN SEARCH ENGINE OPTIMIZATION

smoothly and decrease your bounce rate.

Lastly, if your street sweeping or paving business

As for mobile friendliness, your street paving or

needs to attract more leads and customers, invest in

sweeping business’s website will thrive if it works

SEO. The higher your website’s ranks on SERPs, the

well on all devices. Mobile devices accounted for

better chance your business has of finding success.

61% of organic search engine visits in the second

You can improve your website’s SEO by including alt

quarter of 2021. If you want to increase your chances

text for images, making your site mobile-friendly,

of attracting customers and ranking higher on SERPs,

producing original content, optimizing URLs, and

your mobile site must offer a positive UX.

doing keyword research. Even updating your contact continued on page 10

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N O V E M B E R 2 0 2 1 N O RT H A M E RI C AN SWEEPER 9

BUSINESS CORNER

can revisit these methods and keep improving upon

I N D U S T RUpgrading Y N E W Syour

business’s website does not require new or complicated methods. Design, content, and SEO are elegant basics information can further optimize your website for search engines.

HONORING THE BASICS OF BUSINESS WEBSITES Upgrading your business’s website does not require

Snew P OorTcomplicated L I G H T methods. Design, content, and

them. Your investment in them will help your business succeed.

Sources https://www.businessnewsdaily.com/9811-effective-business-website-tips.html https://blog.hubspot.com/blog/tabid/6307/bid/30557/6-guidelines-for-exceptional-website-design-and-usability.aspx A S S O C I AT I O N I N S I D E R https://www.wix.com/blog/2019/08/how-to-update-a-website/ https://www.granite5.com/insights/14-reasons-why-you-needto-update-your-website/ https://overit.com/blog/10-best-practices-for-small-businesswebsites https://www.statista.com/statistics/297137/mobile-share-of-usorganic-search-engine-visits/

INDEX

SEO are elegant basics that, when given the proper attention, elevate a website to the next level. As your street sweeping or paving business grows, you

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N O V E M B E R 2 0 2 1 N O RT H A M E RI C A N SWEEPER 11

2021 TRENDS

IN U.S. SMALL BUSINESSES This year, a nationwide survey of small business owners was conducted by the Small Business Trends Alliance (SBTA) in conjunction with Guidant Financial. The study has produced a wealth of data indicating some unexpected trends across the small business economic subsector. An abundance of interesting data from the survey report represents 2021 operational, financing, management, marketing, cutbacks, tech, growth trends, COVID effects, and more. The survey reveals some surprising statistics that serve to characterize small business owners’ decision-making and future planning.

2021 SMALL BUSINESS TRENDS AND INDICATORS FOR 2022 Here are some statistics from Guidant’s 2021 Small Business Trends survey reflecting current small business trends and what they may indicate for the coming year. For increased insight in developing your rationale, it may help to consider this information during your strategic business planning for 2022.

REVENUE LOSSES AND CUTBACKS The sweeping effects of COVID-19 on the small business economy are unprecedented. The Small

4 11% of the business owners said they have reduced their operating budgets.

4 11% of the respondents said they temporarily shut down their business.

4 10% of the small business owners said they cut their own incomes during the pandemic.

4 Over 6% of companies furloughed employees and 5% ordered layoffs of workers.

4 There was a 19% decline in the total

Business Trends survey discovered some unexpected

number of profitable businesses from

insights into small business ownership.

82% to 63%.

4 23% of survey respondents said their business lost revenues during the pandemic.

4 6% of respondents reported that they experienced increased revenues.

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4 78% of small business owners say they expect to stay in business after the pandemic.

4 Just 4% say they expect that their businesses will not survive the pandemic.

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overall positive outlook business owners express

The new federal stimulus act promises to continue helping U.S. small businesses stay afloat through the remaining pandemic-related economic challenges.

regarding the future of their companies beyond the pandemic: 4 61% of small business owners said they received relief through the Paycheck Protection Program (PPP), or the Economic Injury Disaster Loans (EIDL), or both.

4 49% of business owners said they are fairly confident or very confident in the economic future of their companies.

4 34% of owners said they are not confident or have a

OPTIMISM OF SMALL BUSINESS OWNERS FOR 2022 AND LONG-TERM The new federal stimulus act promises to continue

strong lack of confidence.

4 17% of the owners did not offer an estimate of their confidence level.

helping U.S. small businesses stay afloat through the

SMALL BUSINESSES TIME IN OPERATION

remaining pandemic-related economic challenges.

How long have existing small businesses been in

This is likely responsible in significant part for the

operation by 2021?

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N O V E M B E R 2 0 2 1 N O RT H A M E RI C A N SWEEPER 13

BUSINESS CORNER

most I N D UEven S T Rwith Y N the E Wpandemic, S US small business owners (51%) say that growing their business is their top focus. 30% say their priority is sustaining their current level of business. Just 9% of participants ... are interested in selling their companies.

SPOTLIGHT 4 31% of owners said they have been operating their company for at least 10 years.

4 19% of owners said they have been in business for one year or less.

4 19% of owners said they have been in business between 2 to 3 years.

MOST COMMON STARTUP FUNDING METHODS What are the most frequently used resources for financing small business startups in the United

HOW MANY EMPLOYEES DO U.S. SMALL BUSINESSES EMPLOY? How big are small businesses in the United States, in terms of staff size?

4 20% of US American small businesses included in the survey are owned and operated by solo entrepreneurs without any employees.

4 44% of the businesses have from 2 to 5 employees,

A S S O C I AT I O N I N S I D E R

which means this is the most common staff size for small businesses in the survey.

4 17% of the business owners said their companies employ from 6 to 10 people.

4 Just 1% of small business survey respondents employ I N Dmore E Xthan 100 employees.

WHO OWNS US AMERICAN SMALL BUSINESSES IN 2021?

Women in ownership of US small businesses have been increasing in numbers over the years: 4 32% of US small businesses are owned by women in 2021. That total is up 13% this year, the largest increase in recent years, 4 The vast majority of small businesses are owned by men (68%).

States?

WHICH GENERATIONS OWN THE MAJORITY OF SMALL BUSINESSES?

4 39% of owners said they used cash to fund the

The ratio of owners by gender has shifted away from

startup of their small business.

4 20% of owners said they used Rollovers for

dominance by Baby Boomers over recent years.

Currently, ownership of small businesses is:

Business Startups (ROBS), which are 401(k) business

4 Gen X 46%

financing to use cash to start their small business

4 Baby Boomers 41%

debt-free.

4 10% of owners said they received financial assistance from family and friends to start their businesses.

4 9% of owners said they used SBA loans and lines of credit to fund their startups.

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4 Millennials 13% 4 Gen Z 1%

MAJOR CHALLENGES FOR BUSINESS OWNERS IN 2020 Of course, the global coronavirus pandemic was the most widespread and impactful challenge of 2020.

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Some of the following issues owners reported are

2022 GROWTH PLANS FOR SMALL BUSINESSES

directly related to the accompanying economic crisis

Even with the pandemic, most US small business owners

brought on by the shutdown due to COVID-19. Other

(51%) say that growing their business is their top focus.

issues had been developing over recent years:

30% say their priority is sustaining their current level of

4 23% of business owners said insufficient capital

business. Just 9% of participants in the 2021 survey said

or cash flow continues to be their most serious

they are interested in selling their companies.

challenge.

THE FUTURE OF US AMERICAN SMALL BUSINESS

4 Over the past several years, talent recruiting and

Small business owners in 2021 have ambitious

retention has been continuously reported as one

plans for growing their businesses and/or making

of the top two most common issues for small

significant positive changes over the next year.

businesses. 19% listed it as a major concern this

4 49% of company owners are planning to increase staff

year.

4 15% said that marketing and advertising is a serious problem for them (a 7% increase).

4 20% more small business owners than in 2019 said providing or managing employee benefits has been a challenge over the past year, for a total of 8%.

size and either remodel or expand their business.

4 55% plan to shift along with societal changes that necessitate more digital marketing.

4 30% plan to spend on traditional marketing.

4 27% of business owners said they will invest in their company’s IT infrastructure. continued on page 16

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BUSINESS CORNER

OF INTEREST FOR SMALL IBIGGEST N D UTOPICS S T RY NEWS

to remain open through and beyond the pandemic.

BUSINESS OWNERS IN 2021

Unfortunately, 4% do expect their businesses to close

When small business owners were asked which topics

permanently due to the 2020 crisis.

were the highest priority for them, their responses

So, the great story that unfolds in the 2021 survey

ranked in this order:

data appears to be about most small business

4 Business taxes

owners enduring a year of astoundingly adverse

4 Issues related to COVID-19 4 Healthcare 4 Economic relief 4 Interest rates

economic and operating conditions. It’s further about

A S S O C I AT I O N I N S I D E R

the US American small business owners retaining

extraordinary optimism and deep resolve in pursuing their entrepreneurial vision.

Overall, the 2020-2022 snapshot of the US small

CONCLUSION: U.S. SMALL BUSINESSES ARE HIGHLY RESILIENT

business subsector is a picture of an amazingly

It certainly stands out from the data that only 63% of

by a collective positive force that has just proven to

the survey respondents’ businesses were profitable

match the worst of attacks on its future. US small

in 2020. That number plunged from 82% just a year

business owners have proven over these two years

earlier. Yet, 78% said they expect their companies

that they can confront seemingly overwhelming

SPOTLIGHT

resilient segment of the national economy. It’s driven

INDEX

individual challenges while strengthening the economy around them. So, the headline appears to be that US American small business has validated their durability as the anchor of the larger US economy.

Source https://www.guidantfinancial.com/small-business-trends/

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Celebrating

10 Years Of

Sweeping Excellence

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A S S O C I AT I O N I N S I D E R

IN THE NEWS

COMMERCIAL CREDIT GROUP INC.I N D E X SPO TLIGHT CLOSES $319,395,000 TERM ABS (2021-2) Charlotte-based equipment finance company closes fourteenth asset-backed security transaction.

CHARLOTTE, NC - October 20, 2021 –

The financing contracts supporting the security

Commercial Credit Group Inc. (CCG), an

consist of a diverse pool of CCG’s customer contract

independent commercial equipment finance

originations in the construction, fleet transportation,

company, today announced the closing of a 144a

manufacturing, and waste equipment industries.

privately-placed term asset-backed security (ABS) transaction. The $319,395,000 financing was placed

About Commercial Credit Group Inc.:

with a broad group of fixed income investors,

Commercial Credit Group Inc. a wholly owned subsidiary

representing 24 unique institutions. JP Morgan

of Commercial Credit, Inc. is an independent commercial

Securities LLC served as Structuring Agent and Lead

finance company that provides equipment loans

Bookrunner for the placement. The multi-tranche placement carried the following ratings:

and leases to small and mid-sized businesses in the construction, fleet transportation, machine tool and manufacturing and waste industries. The company’s sales force is located throughout North America. CCG is

NOTES

MOODY’S

S & P

$ AMOUNT

Class A-1

P-1 (sf )

A-1+ (sf )

$71,000,000

Class A-2

Aaa (sf )

AAA (sf )

$217,275,000

Class B

Aa2 (sf )

AA (sf )

$16,379,000

Class C

A2 (sf )

A (sf )

$14,741,000

headquartered in Charlotte, NC and operates full-service offices in Buffalo, NY and Naperville, IL. CCG Equipment Finance Limited services the Canadian Provinces of Ontario, west to British Columbia, from its Canadian headquarters in Hamilton, Ontario. For more information, please visit www.commercialcreditgroup.com.

Contact Information:

“Once again we received significant oversubscription in each class and welcomed a number of new investors to our platform” stated

Julie Murphy 704-944-2771 jmurphy@commercialcreditgroup.com

Paul Bottiglio, SVP and CFO. “The continued support of the investment community is a reflection of the strength of our portfolio, the historical performance of our previous securitizations, and the company’s consistent underwriting policies and procedures.”

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WE CAN CREATE A RENTAL PROGRAM TO ALIGN WITH SWEEPING CONTRACTS YOU HAVE WITH YOUR CUSTOMERS

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IN THE NEWS

A S S O C I AT I O N I N S I D E R

SPOTLIGHT

INDEX

KEYSTONE LAUNCHES NEW CUSTOMER PORTAL TO PROVIDE ACCESS TO ORDER TRACKING AND INVOICES.

South Plainfield, NJ – Keystone Plastics, a leading manufacturer of street sweeping brooms and brushes, is excited to announce their launch of a customer portal. Current customers can request access at www.kpbrush.com/customerportal-registration.

“We continue to prioritize our customers as our number one focus here at Keystone, and this portal was developed with them top-of-mind.

The launch of the customer portal is an example of Keystone’s customer-centric philosophy and is the first step in allowing customers to interact with the company in a new way.

The portal provides real-time access to important

For more information about Keystone Plastics street

account-related information including, sales orders,

sweeping brooms and brushes, visit www.kpbrush.com

invoices, credit memos, tracking information,

or call toll free 1.800.635.5238.

account statements and more!

Mike Santos, Sales and Marketing Manager for Keystone Plastics, is proud to support the portal’s launch, adding “We continue to prioritize our customers as our number one focus here at Keystone, and this portal was developed with them top-of-mind. We hope customers find this to be a useful tool to track their orders, access their account

ABOUT KEYSTONE PLASTICS : Keystone Plastics, Inc. has been manufacturing the industry’s leading replacement brooms for street sweeping and road construction for over 50 years.

At Keystone we believe in reliable quality and strive to make the heaviest, longest lasting brooms in the industry. We also believe the only good broom is one that arrive to you as promised.

statements and more.”

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Replacement Brooms You Can Rely On.

Quality. Performance. On-Time Delivery Keystone Plastics has been manufacturing the industry’s leading replacement brooms for street sweeping and road construction since 1954. At Keystone we believe in reliable quality and strive to make the heaviest, longest lasting brooms in the industry. We also believe the only good broom is the one that arrives to you as promised. Contact us to find a distributor near you.

Visit kpbrush.com | Call 1-800-635-5238

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A Season FOR SERVICE

I

t’s hard to believe we’re already headed into the

projects happening at NiteHawk and encourage all

holiday season and the end of the year! And what

our friends in the industry to look for ways to do some

a year it’s been. From disrupted supply chains to

good.

labor shortages, to vendor issues, we know 2021

Recently, NiteHawk donated 800 children’s activity

has delivered challenge after challenge for business

books and 236 new boxes of crayons to the YMCA

owners. Through all the tough stuff, we at NiteHawk

at Fort Bliss. Fort Bliss, an Army base located outside

believe it’s important to keep our heads up, focus

El Paso, Texas, is one of the primary entry points

on the positive, and look for ways to give back. We

for refugees coming to the United States from

wanted to share some recent community service

Afghanistan. About 80 flights filled with evacuees have landed at Fort Bliss since August. Of the 10,000 refugees currently living at the base, one-third are children. Though these children and their families will face many challenges as they begin their new lives in the United States, we hope that playing the games and coloring the puzzles and pictures in these activity books will lift their spirits.

Our awesome employees are also out there doing good. NiteHawk Controller Monica recently donated

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President Tracy Day has been up to some ghoulish good as well. Over Halloween weekend, he transformed his home into a Haunted Forest for friends and family to enjoy. The Forest was free for all, but he collected donations for Seattle Children’s Hospital, raising over $1,500 that will serve local families in need.

Running a business always brings challenges, but we never want to lose focus on what really matters.

We hope you’ll keep an eye out for ways you and your business can give back. time to “Serve Our City,” an interfaith community clean-up effort in South Seattle. With other volunteers, Monica helped with refuse removal,

NiteHawk’s donation to the YMCA at Fort Bliss features “Back to

maintenance, and landscaping for a local youth home.

the Sweeper” coloring books

She is a great example of a service-minded individual, and we’re proud to have her on our team!

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SPOTLIGHT

INDEX

FOUNDATION OF FAMILY AND GRATITUDE

Are the Keys to CAM Services Growth

The first time Hunter Hartman sat in a sweeper truck, he was only two. Perched in a car seat, he watched wide-eyed as his father took him for a ride. Decades later, it is no wonder that he’s now the president of CAM Services in Denver, Colorado. continued on page 26

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5

things you must know BEFORE buying a STREET SWEEPER

SCAN CODE for your free report

we make it easy to buy! co-op purchasing

financing

Contract # 122017-JTN

Bucher Municipal 105 Motorsports Road Mooresville, NC 28115 T 704.658.1333 WWW.BUCHERMUNICIPAL.COM w w w. na sweeper.co m

N O V E M B E R 2 0 2 1 N O RT H A M E RI C A N SWEEPER 25

INDEX

SPOTLIGHT

W

ith family roots at the heart of everything they

for a single client. They didn’t have a sweeper truck at

do, the company is an industry leader across

the time, but a truck full of labor with sweeper pans and brooms got the job done.

the Rocky Mountain region.

Hunter’s parents, Butch and Debby Hartman started the business back in 1999.

At the time, the transition was one that just made sense. After working in the

Demand for the service grew, and he later branched out on his own,

landscape maintenance industry throughout the 1980s, Butch took on a customer request to provide power sweeping services

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Demand for the service grew, and he later branched out on his own, replacing manual workers with actual TYMCO sweepers to create what is now known throughout the state as CAM Services.

Like most children that grow up in family-owned businesses, Hunter helped out around the office and

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job sites throughout his teen years.

After a year at college, he returned and joined the team as an official executive member, where he has been ever since.

MASSIVE GROWTH OVER TWO DECADES

...sweeping and snow removal remain a primary focus for the business. Some of CAM Services’ more notable clients include Quikrete, Lockheed Martin, Denver International Airport...

Over the last two decades, the company has seen immense growth throughout the region. Keeping with a tradition and theme of versatility for their clients, they now offer over seventeen different services, ranging from hauling and fencing sales to power washing and snow removal.

Thanks to a background in commercial property management, the company has also branched out to offer building services, such as construction and demolition work.

In the future, that list is expected to continue to grow.

TRUE REGENERATIVE AIR SWEEPING !

Model 500x® High Side Dump

Model 600® COMDEX ® Street Sweeper

However, sweeping and snow removal remain a primary focus for the business. Some of CAM Services’ more notable clients include Quikrete, Lockheed Martin, Denver International Airport, and multiple local municipalities. On the sweeping

Model 435® COMDEX ® Mid-Sized Street Sweeper

Model 210® COMDEX ® Parking Lot Sweeper

side, they utilize multiple equipment brands but prefer TYMCO Model DST-6’s.

What sets them apart from other companies in the industry? Clear communication and the use of tech to ensure both the driver and the customer are on the same page.

According to the company’s website, continued on page 28

Because swept is not always clean, call TYMCO. Our Regenerative Air Sweepers blast into pavement cracks with up to a 250 mph controlled jet of air, forcing up even the finest sand and particulates into a totally enclosed system — never exhausting dirty air as do vacuum sweepers. All with only a few moving parts, reducing maintenance cost and downtime.

Schedule a Demonstration Today !

1-800-258-9626 www.tymco.com

Model 600 Illustration

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SPOTLIGHT

INDEX

and requires badged employees to have an extensive

...CAM Services currently

background check before being dispatched. And

employs around ninety

that’s just two examples of their commitment to

full-time employees and up to a whopping six hundred during the peak winter season...

going above and beyond for their customers.

According to Hunter, CAM Services currently employs around ninety full-time employees and up to a whopping six hundred during the peak winter season when snow removal becomes a primary service.

“It’s good to have such a positive reputation in the industry that so many people are willing to work for

each vehicle is outfitted with GPS technology to track

us,” he explains, emphasizing that they would not

time and duration that a driver is at a customer’s

be where they are today without their support staff.

location. For Denver International Airport, the

“We always want to take care of our people and we’re

company has a ten million dollar insurance policy

incredibly grateful that some of them have been continued on page 30

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NAPSA XL - Single Page .pdf

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Attention Members of the Sweeping Community!

NAPSA is proud to present our Exclusive Health Plan designed by industry experts

• Multiple plan options making it easy for you to find the right fit for your company • Plan options available in all 50 states • Major Medical Coverage for businesses of all sizes • Group Association Plans allow members to purchase healthcare benefits at competitive rates

Individual Rates Starting as low as $390

Compare your current plan to the NAPSA Plan today by contacting one of our agents:

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SPOTLIGHT

around for ten to fifteen years.”

He notes that keeping employees for that period of time is unusual in the industry, where the cost of equipment, CDL licensing, and labor costs can sometimes make it difficult to remain fully staffed.

EMPHASIS ON CUSTOMER SERVICE AND GRATITUDE

With all that growth, it would be reasonable to expect to lose some of that small business mentality within the organization. But not according to the

INDEX

...family is still at the center of the entire operations process...

“We’re the small business that grew, but still remains a family business at heart”...

younger Hartman.

“Our team is really the reason we’ve been able to accomplish as much as we have as a company. Some of them, like our operations manager, has been with us for ten to fifteen years. Without all their hard work, CAM Services wouldn’t be what it is today,” he says.

LOOKING TOWARDS THE FUTURE

These days, Hunter acts as the head of the company while his parents are—as their son puts it—semiretired. But family is still at the center of the entire operations process. Hunter’s sister, Shanae Dix, is Vice President. “We’re the small business that grew, but still remains a family business at heart,” he says.

While nobody knows what the future holds, “Customer service is at the heart of everything we do,” Hunter explains. “We like to say that we treat all of our customers as if they’re our only one. And that’s important to us.”

Even speaking with Hunter on the phone for this

one thing remains very clear. As CAM Services continues to grow within the Colorado sweeping and commercial construction industry, their commitment to their family, employees, and customers will always remain strong.

interview, you can hear the genuine sincerity in his voice. This is a family that loves their industry and delighting customers. In fact, the level of gratitude for the way they’ve been able to grow since 1999 is evident in the way he talks about some of his key employees.

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N O V E M B E R 2 0 2 1 N O RT H A M E RI C A N SWEEPER 31

Your Broom Source for Municipal & Contractor Sweeping ...any sweeper, any attachment gutter brooms strip brooms tube brooms wafer brooms hard parts too!

www.united-rotary.com

800-851-5108

urbsales@united-rotary.com

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N O V E M B E R 2 0 2 1 N O RT H A M E RI C A N SWEEPER 33

INDEX 1-800-SWEEPER..........................................................................17 1800sweeper.com

The ODB Co..................................................................................35 800-446-9823 / www.odbco.com

Bucher Municipal.........................................................................25 704-658-1333 / buchermunicipal.com

Safety Vision.................................................................................32 800-851-4764 / safetyvision.com

Buffalo Turbine.............................................................................13 P R O D/ buffaloturbine.com U C T W AT C H 716-592-2700

Schwarze Industries Inc........................................................3, 7,21 800-879-7933 / schwarze.com

Carolina Enviromental Services...................................................13 800-239-7796 / cesrefuse.com

SEALMATE....................................................................................31 sealmate.com

Curbtender Sweeper s LLC........................................................BC 319-266-1721 / curbtendersweepers.com

Sharpco Sweeper Shoes................................................................4 313-343-4328/800-372-5007/sharpcosweepershoes.com

Eagle Eye Tracking.........................................................................3 855-338-7225

Skavin’jer Street Sweepers..........................................................10 888-652-2137 / skavinjer.com

Elgin Sweeper Company..............................................................33 elginregenx.com

Stewart-Amos Equipment Co........................................................4 800-482-2302 / stewart-amos.com

Global Sweeping Solutions............................................................2 909-713-1600 / globalsweeper.com

Street Smart..................................................................................19 888-653-6800 / streetsmartrental.com

KeyStone Street Sweeping Brooms............................................21 800-635-5238 / kpbrush.com

Superior Tire & Rubber Corp.......................................................31 800-289-1456 / superiortire.com

NAPSA..........................................................................................29 866-793-9999

Sweeper Parts Sales......................................................................6 877-695-3060 / sweeperpartssales.com

Nite-Hawk Sweepers................................................................6, 23 800-448-9364 / nitehawksweepers.com

Trinity Highway.............................................................................15 888-323-6374 / trinityhighway.com

Oakmont Capital Services LLC......................................................5 320-844-8800 / oakmontfinance.com

Tymco............................................................................................27 800-258-9626 / tymco.com

ODRA Sweeper.............................................................................11 844-888-6372 / odrasweeper.com

United Rotary Brush Corporation................................................32 800-851-5108 / united-rotary.com

Pat’s Pump & Blower....................................................................16 800-359-7867 / patspump.com

Xpress Sweeping Inc....................................................................34 401-523-6116 / xpresssweeping.com

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ODB Has the Parts to help SWEEP America !

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PHONE: 3 6 NORTH AMERIC AN(319) S WE 266-1721 E P E R NO V EM BER 2021

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