Rtn calida edition 51

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costa calida EDITION

Your English Newspaper

roundtownnews.com

Issue 51

18-24 OCT 2013

Murcia’s 1-1-2 receives nearly 900,000 calls by Keith Nicol

MURCIA’S EMERGENCY telephone number 112 has resulted in emergency services responding to 300,621 incidents thus far this year, between 1st January and 15th October. The Emergency Coordination Centre 112 Murcia, received a total of 886,700 calls. The majority of them related to health and medical emergencies, with 179 758 calls: 46,970 regarding public safety and civil protection; 35,660 for information; 18,174 also attended traffic incidents and road safety matters; 7,558 for fire and rescue and 12,501 cases of gender violence regarding battered women. Murcia’s The commercial part of a consortium emergency is formed by Tissat, who are entity reservices sponsible for technological development have of Murcia 1-1-2, which ensures the mainattended more than tenance of the technological platform of integrated emergency management and 300,000 technical support to the coordination incidents of organizations involved in emergency to date in 2013 and public safety, which includes sys-

tems administration and management, maintenance and upgrading. The single emergency telephone number 1-1-2 in the Region of Murcia is a public service of the Community and available 24 hours, 365 days a year to service and care for the emergency management of citizens. In much the same manner as the 999 service is set up for the UK and Ireland, the phone service provides free care and appropriate response times to calls made by citizens in emergency situations, responds to requests for assistance in emergency situations for health, fire and rescue, public safety and civil protection. Phone users gave the emergency only number with a 8.99 satisfaction rating, which has established itself as a benchmark in the region. Similarly, 94 percent of the citizens of the region are aware of the existence and role of the single emergency telephone number, which is especially popular for those up to the age of 65.


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