Bodyshop May 2014

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

May 2014

Plus: Is it Time to Upgrade Your Spray Booth?

CCIF Toronto Report AudaVision 2014 Wrap-Up

Environmental Compliance Is Regulation Necessary?

Visit www.bodyshopbiz.com

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

Features

May 2014 l Volume 44, Issue 3

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Saving Energy in the Spray Booth

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AudaVision 2014: Changing Expectations, Changing Technology

Spray booth technology has come a long way in the last few years. Developments in controls and other features have advanced the state of the art to cut energy use, improve efficiency and consistency, help control emissions more effectively, reduce operating costs, and provide much more precision in drying time and conditions, which means greater throughput and more profits. If your booth is more than about ten years old, it might be time to consider looking into replacement.

Audatex Canada invited some 170 collision industry professionals to hear a host of speakers at its AudaVision event in Toronto on Friday, January 31st at the Marriott Toronto Airport Hotel.

AudaVision provided the opportunity for attendees from the insurance and collision repair sectors to hear a number of speakers outline the challenges that changing expectations and technology will create – and, of course, some of the solutions that Audatex offers to help them keep up.

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CCIF Toronto 2014 Meeting Report

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CCIF Survey Form In partnership with DesRosiers Consultants, the CCIF has inaugurated the industry’s first Business Conditions Survey, with the first area of research focusing on collision repair sales by region and by quarter. Here’s your chance to help collate this crucial industry information, with a preprinted form that may be scanned and emailed to DesRosiers.

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Cover 16 Compliance: Is Regulation Necessary?

If you run a bodyshop, you inevitably create emissions that add to the level of pollutants in the air. It’s a fact, and despite surprisingly inconsistent regulations across the country controlling the level of emissions generated by the collision repair industry, auto refinishers actually have a great deal to be proud of.

In Every Issue 4

Publisher’s Comment

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Internet Directory

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News

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Advertisers Index

27 New Products: Welding Equipment

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visit us at bodyshopbiz.com In the next issue: In our July issue, we crown the 2014 Bodyshop of the Year. We also take a look at front-office computer systems; the latest paint innovations; shop floor health and safety; and more. www.bodyshopbiz.com l May 2014 l Bodyshop 3

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

WEATHER WATCHING It has, quite frankly, been heartening to hear so many collision professionals apologize for smiling through one of the worst winter driving seasons on record.

The smiles started way back in November, and have continued right through into the spring. And while I would imagine that there have also been a few of those working in this industry who have inadvertently also become customers due to the treacherous driving conditions, at least most have been able to take comfort from the fact that there was a pretty good chance that they’d have the money to pay their deductible.

Fortunately, there have been relatively few fatalities and injuries, attributable at least in part to the fact that so many of the crashes were at relatively low speeds, another consequence of poor driving conditions.

And of course, today’s cars are a lot safer.

But in an age where we are talking about lower accident rates and active safety, the winter we just had serves as a reminder that as long as there are humans behind the wheel, there will be crashes.

And yes, I do know that with the rise of autonomous technology and the connected car, that fact is no longer as assured as it once was.

But until the majority of cars on the road are so equipped, there will continue to be unceremonious comings-together.

However, the danger for many of you, in reviewing your financials after this season, is that you forget the challenges that may have plagued your business only 12 or 24 months ago, when we had very different winter driving experiences.

I’m not prone to relying on clichés, but sometimes they fit. In this case, “a rising tide lifts all boats” is about as apt a description of what I’m talking about as any.

What I’m really saying is that even as you are comforted by the fact that you have been able to pay your people, keep the lights on, and maybe even start thinking about expansions, you should also remember that you need to keep the pressure on yourself to look for improved efficiencies, better customer relationships, more lucrative partnerships, and the right staff.

I know that it can be tempting to sit back and relax for a minute, and you should, but this is precisely the time when you should invest in your business in ways that will make it less susceptible to the down-cycle.

The time to invest in new equipment, training, methods, maybe even a new facility, is not when you feel the pinch most severely, but times like now when you might just have some resources in hand.

From time immemorial, businesses have enjoyed the spoils of bad weather in this country, and complained long and loud when it fails to show up in earnest. This year has been no different.

But you don’t have to be reliant on the whims of Mother Nature to be prosperous – it should be a windfall. Your business should be able to more than just survive through leaner times; it should be able to prosper, at least to some degree. Those businesses that are positioned to do just that are the ones that in the end, smile at winter, not with the sense of relief at being spared an execution, but with dollar signs in their eyes.

There’s another cliché that comes to mind: “Everybody complains about the weather, but nobody ever does anything about it.”

Well, here’s your chance to do something about it. B Andrew Ross aross@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com

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MANAGING EDITOR Martha Uniacke Breen mubreen@bodyshopbiz.com EDITORIAL CONSULTANT Brian Harper CONTRIBUTORS Nate Hendley Leslie C. Smith SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Anne Miron PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent.

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From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 “We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage”.

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WE’RE ALL FOR PRODUCTIVITY

DUPONT REFINISH IS NOW CROMAX With the independence of Axalta Coating Systems, our parent company, we’ve seized an opportunity to stand out in an all-new way.

So while the products you know are still as strong as ever, today they’re backed by a bold,

big name and future. We’ll continue to stand for efficiency, clarity, support and growth— from the front of the body shop to the back.

Because from today forward, we are Cromax.

Learn more at www.cromax.com

Axalta Coating Systems™, the Cromax logo, Cromax® and all marks denoted with ™ or ® are trademarks or registered trademarks of Axalta Coating Systems, LLC and its affiliates, used under license by Axalta Coating Systems Canada Company. © 2014 Axalta Coating Systems Canada Company. All rights reserved.

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news

Putting the Staged Car Accident Business Out of Business S

woop and squat. Drive down. Imaginary accidents. These are just some of the car insurance scams that criminals commit to rip off insurers and honest Canadians. March was Fraud Prevention Month across Canada, and the Insurance Bureau of Canada took the opportunity to urge Canadians to help crack down on the staged car accident business by reporting suspected insurance fraud.

All Canadians pay for car insurance fraud, IBC stated in a recent press release. In Ontario alone, such fraud adds an estimated $1.6 billion a year to insurance premiums, as well as health care, emergency services, and court costs. Insurance criminals take money right out of our pockets — when they cheat, we all pay.

“Auto insurance fraud is costly, threatens the safety and security of drivers, cheats honest policyholders, and erodes confidence in the insurance industry,” says Rick Dubin, IBC vice-president of investigative services. “Car insurance fraud is often the work of organized groups who steal cars for sale to unsuspecting consumers, or stage collisions and then file fraudulent injury claims. Or it is the work of unscrupulous auto bodyshops that intentionally cause additional damage to vehicles they are repairing, or the work of medical clinics that bill insurers for services that were never rendered. But fraud also includes otherwise law-abiding citizens who pad a legitimate claim,” he adds.

Dubin heads up IBC’s national investigative team that focuses on organized crime rings, specifically those involved in auto theft or fraudulent injury and accident benefit claims.

IBC also partners with law enforcement, government agencies and insurance companies across the country to identify, investigate and prosecute suspected insurance crime to bring criminals to justice.

Recognize fraud — watch for: 1. Staged collisions: A driver intentionally causes a collision by targeting an innocent driver, then makes it look as if the innocent driver is at fault for the collision. The first driver then files false auto insurance claims to collect generous accident benefits.

2. Unscrupulous auto repair shops: This crime involves a repair shop intentionally causing damage to a vehicle that has been in an accident.

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False medical claims: In this scam, medical clinics ask claimants to sign blank accident benefit forms (i.e., assessment and treatment plans). The clinics then forge the signatures of legitimate medical practitioners, add false information about the claimant’s treatment and bill insurers for services never rendered.

4. Dishonest individuals: These people change the vehicle

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identification number (VIN) on a car that has been stolen or previously damaged to hide its history, then privately sell the vehicle to an unsuspecting buyer. One way to protect yourself is to obtain a history on the vehicle identification number through Carfax or Carproof as well as having it inspected by a good mechanic. IBC recommends purchasing a vehicle from a reputable dealership.

5. Fake auto theft: An individual arranges for his or her vehicle to be stolen, then makes a claim for the stolen vehicle.

6. Padding claims: This occurs when a normally law-abiding person sees an opportunity to make a few extra dollars by exaggerating injuries as part of an otherwise legitimate insurance claim.

To avoid a staged collision: • Never tailgate; allow ample time to stop if the driver ahead of you suddenly jams on its brakes.

• Look beyond the car in front of you while driving. Apply your brakes if you see traffic slowing.

If you’re involved in a collision: • Immediately report it to your insurance representative, who will be able to recommend a reliable auto body repair facility that will provide quality repairs.

• If you suspect the collision may have been staged, immediately report the incident to the police and your insurance company. You should also call IBC’s toll-free TIPS Line at 1-877-IBC-TIPS. If you go to a medical clinic for treatment after a collision: • Never sign blank forms. Report exaggerated claims, staged auto collisions, and other crimes related to insurance by calling IBC’s anonymous, toll-free TIPS Line at 1-877-IBCTIPS (422-8477) or submit a tip at www.ibc.ca under Report Insurance Crime. IBC investigators take all tips seriously, no matter how large or small.

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WE’VE GOT YOUR BACK. AND HOOD. Genuine Ford Collision Parts are a great choice for your customers, because they’re designed to meet demanding Ford proprietary engineering specifications. That means easy installation, a precise fit and long-lasting reliability. That also means your customers will experience like-new performance and get back on the road sooner. What’s more, Ford sheet metal is protected by a lifetime warranty backed by the Ford Protection Plan.* So, for quality parts and more satisfied customers, choose Genuine Ford parts, available only at your local Ford Store.

* Ford Protection Plan (“FPP”) is only available for purchasers of Ford replacement sheet metal for non-commercial cars and light trucks. FPP provides coverage (part and labour only) beyond the expiry of the standard Parts Warranty. If an FPP-eligible Ford sheet metal fails due to a defect in material that causes rust through, it will be replaced at no charge as long as the original purchaser of the part owns the vehicle on which the part was installed. See your local Ford Store for complete coverage details and limitations. ©2014 Ford Motor Company of Canada, Limited. All rights reserved.

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Fix Auto Adds New Locations

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ix Auto has added two new locations to its network roster.

Located at 139 Old Post Road, Enfield in Nova Scotia, Fix Auto Enfield is owned and operated by Wes Shields. No stranger to the industry, Shields was exposed to the collision repair trade from an early age, as his father was the initial owner of the Enfield shop, now Fix Auto Enfield. “Anyone who has had the pleasure to work with Wes knows that he always gives 100%,” says Jamie Rodrigues, brand manager for Fix Auto Ontario and Atlantic Canada. “His attention to detail throughout the brand transition was outstanding. Wes’s determination and hard work has earned him many welldeserved compliments and it would seem, a new pride of ownership.”

Located at 199 Rimrock Drive, Toronto, Ontario, Fix Auto Allen Expressway is part of the Downsview Chrysler dealership, which has serviced the community for over 36 years. With over 8000 sq.ft. of production space, Fix Auto Allen Expressway boasts three DeVilbiss Pro-Prep stations,

Gerry Shelly, manager (left), and Rishi Latchman, assistant manager, at Fix Auto Allen Expressway.

one fully enclosed, as well as multiple mobile units. In addition to collision repair and refinishing, the location also specializes in glass repair and replacement, paintless dent repair and an array of detail packages. The location also offers full mechanical services in an additional 11,000 sq. ft of production space. Manager Gerry Shelly has been part of the now Fix Auto Allen Expressway team for over 30 years.

In other news from Fix-Auto, the ownership transfer from Jean Delisle and previous majority shareholders of Mondofix to Steve Leal, president of Fix Auto Canada, Manon Duplantie, strategic advisor to the president, and Guy Bessette, chairman of the board, became official on March 1st, 2014.

The three associates will play the same role in the Mondofix organization as they do in Fix Auto Canada. Leal will also continue to operate the Fix Auto Canada daily operations as usual, Duplantie will keep her role of strategic advisor to the president, and Bessette, chairman of the board.

Fix Auto Enfield, in Enfield, N.S.

Premiere Services, LKQ Partner on Mobile Electronics

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remiere Services, a provider of audio electronics to the insurance industry, has announced that it has partnered with LKQ Corporation to launch a new program that uses OEM electronics as a cost-effective option for mobile electronics replacement. The Mobile Electronics Quality Replacement Program extends the company’s market beyond aftermarket products to OEM offerings for collision and theft.

Premiere Services president Laura Puente says, “We are seeing an increase in OEM collision damage related to the electronic components. Our QRP program is designed to assist in the parts replacement for this category. The program is also the only one available to the industry that provides tested and certified product with a lifetime warranty. Our insurance partners can also emphasize their commitment to being environmentally friendly by promoting the use of these recycled parts.”

Puente points out that the QRP program helps reduce an insurer’s indemnity costs by offering warrantied parts at half the OEM price. In some cases, the program could potentially save a policyholder’s vehicle from a total loss.

A key benefit of the program is that the QRP parts can be

found in CCC ONE, an estimating system commonly used by insurers for determining parts costs and labour rates on claims.

LKQ president Terry Fortner acknowledges the advantages of the partnership. “By working with Premiere Services, the process helps decrease cycle time and is simplified for insurers and bodyshops. Collision repair facilities can take advantage of obtaining the warrantied part and installing it themselves, or have Premiere Services handle the repair. ” Puente adds, “The QRP program is available to any insurer or collision repair facility, and the process for OEM parts is as simple as it is for our aftermarket parts.”

Under the program, Premiere Services will ship the part directly to the collision repair facility to complete the repair or can coordinate having its installation team complete the repair. The parts also include a lifetime warranty. Insurers can also emphasize their commitment to being environmentally friendly by promoting the use of recycled parts.

Insurers and collision repair facilities interested in the QRP program can contact Premiere Services at 800-479-9945.

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At CARSTAR, we are proud to qualify as We would like to extend our sincere one of Canada’s Best Managed Companies appreciation to our outstanding franchise for three years running. partners and employees.

Over 200 locations in 10 provinces www.carstar.ca

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Matrix Supports Larsen in IHRA Nitro Jam M

atrix System Automotive Finishes will support Larsen Motorsports in the 2014 IHRA Nitro Jam Drag Racing Series. Starting in March at every event, fans will have the opportunity to participate in unique interactive experiences inside the Larsen Motorsports “Jet Racing Technology Centre.” The all-new interactive learning centre will walk fans through what it takes to engineer, design, fabricate, and custompaint a jet drag car. Matrix System has teamed up with some of the most talented graphic artists across the country who will be custom airbrushing and pinstriping during these events.

While live demonstrations are going on, fans can watch, ask questions, and witness how amazing paint schemes come together.

Matrix System has partnered with Larsen Motorsports for the past four years, providing paint products for all of their jet cars and trailers. In addition to the interactive learning centre, fans can view the custom artwork and vibrant colours that the Matrix System products offer.

Last season co-founder Elaine Larsen was busy driving two jet cars at drag strips across North America. This year she decided to heat things up and expanded her team to include the addition of newcomers Marisha Falk, Dawn Perdue, and Katarina (Kat) Moller.

Propelling the Larsen jet team are four talented women with varying backgrounds. From a young lady balancing life on the road and her schooling to a veteran drag racer with dozens of years of experience, the Larsen team features a unique collection of talented drivers, all women, and all with a desire to propel jet dragster racing to a new era.

During the 2014 season, fans will have a unique opportunity to follow the paths of these female warriors of the Larsen Jet Team as they compete at all 12 events in real, head-to-head competition with the IHRA’s very first jet dragster world championship on the line at the end of the season.

“These highly educated and fearless women are inspirations and role models for future generations,” states

Laura Yerkey, QAP director of marketing. “LMS’ association with EmbryRiddle, and their dedication to education and research, aligns with QAP’s core values. This partnership is a great way to connect with our customers and showcase our Matrix System products in extreme conditions.”

According to owner Chris Larsen, “Matrix System is a valuable partner for us at Larsen Motorsports. The superior product line is applied to all of the LMS racecars and transporters. As our teams travel across the country the equipment sees all kinds of harsh conditions. In the motorsports entertainment business our vehicles have to look perfect every time. Thanks to the durability and unparallelled quality of Matrix System products, that impression is easy to maintain.”

Racing fans are invited to visit the Larsen Motorsports racing team wherever they appear to learn more about Matrix System products and the painting techniques used to create its finishes.

Mazda3 receives ALG 2014 Canadian Residual Value Award

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he 2014 Mazda3 was awarded a 2014 Canadian Re- highest overall predicted residual values among all mainsidual Value Award for the Compact Car segment by stream and all premium vehicles. This year’s awards are ALG, the industry benchmark for residual values and based on 2014 model year vehicles. depreciation data.

“The Mazda3’s combination of style, technology, fuel “For consumers, a vehicle’s rate of depreciation is the economy, and fun-to-drive attitude makes it one of the single largest cost factor to consider when buying a new most complete vehicles in this hyper-competitive segcar,” says Kory Koreeda, president, Mazda Canada Inc. ment,” says Geoff Helby, Canada regional director for “This award recognizes that the ALG. “With no price increase on Mazda3 has been designed to withthe volume GS trim level, this allnew Mazda3 is poised to repeat the stand the test of time and provide level of success that gave the first value to consumers throughout generation such strong retention.” their ownership.”

Award winners are determined The annual ALG Canadian Rethrough careful study of the comsidual Value Awards recognize aupetition in each segment, historical tomakers’ outstanding achievevehicle performance, and industry ments for vehicles that demontrends. Vehicle quality, production strate the ability to retain the highlevels relative to demand, as well as est percentage of their original pricing and marketing strategies price after a four-year term, specific to mainstream brands. Awards are The 2014 Mazda3 has received an ALG Ca- present key factors that impact given in 24 vehicle categories and nadian Residual Value Award in the compact ALG’s Canadian residual value also for the two brands with the car segment. forecast.

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I-CAR Intros Full-Frame Partial Replacement Training

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-CAR has added a new live, instructor-led course to its catalogue, Full-Frame Partial Replacement (FFR01). This course provides information on OEM repair procedures and welding requirements for full-frame vehicles and covers several important collision repair topics that are critical to complete, safe, and quality repairs for the ultimate benefit of the consumer.

“Properly repairing today’s fullframe vehicles requires a command of an array of considerations. The content in this course can be applied on the job immediately following completion, resulting in increased savings for the shop and the vehicle owner alike,” explains Josh McFarlin, I-CAR director of curriculum and product development.

Technicians will learn how to identify full-frame designs, partial replacement options, and repair considerations for full-frame attachments during the course. They will also have access to HD-quality videos on full-frame partial replacement procedures for some of today’s most popular full-frame vehicles, including Ford F-150, General Motors 1500 frames, RAM 1500, and Jeep Wrangler.

This three-credit hour course meets training requirements for steel structural technicians, auto physical damage appraisers, and estimators in I-CAR’s Professional Development Program (PDP).

FFR01 will replace Steel Full-Frame Sectioning (SPS03) and Steel FullFrame Technologies and Repair (SPS08), resulting in three fewer credit hours of training for certain repair professionals. Anyone who has previously taken either SPS03 or SPS08 will not lose training credit that has been earned.

To register for Full-Frame Partial Replacement (FFR01), visit the I-CAR website at www.i-car.ca.

Nissan Canada Selects OEConnection Parts Procurement Technology OEConnection LLC, parts e-commerce technology for original equipment manufacturers’ distribution networks, has announced that Nissan Canada has selected its collision parts ordering and fulfillment solution, CollisionLink, for the automaker’s national network of dealerships. As part of the agreement, Nissan Canada’s Market Shield program will integrate through CollisionLink, giving dealerships the opportunity to compete more aggressively with low-priced aftermarket suppliers, while providing bodyshops with incentives to use more Genuine Nissan Parts in the repair process. Nissan Canada is the fifth automaker in Canada, and joins nine automakers in the U.S., to utilize OEConnection’s Parts Marketing Administration (PMA) technology platform for the management of a nationwide OEM parts program.

“We are honoured to support the wholesale parts marketing goals of Nissan Canada and we welcome their

franchise dealerships to our parts ecommerce marketplace,” says OEConnection president and CEO Chuck Rotuno. “Since its launch in Canada less than two years ago, CollisionLink has experienced widespread adoption among the collision repair industry for its ability to drive efficiencies, increase parts ordering accuracy, and serve as the single gateway to OEM discount parts programs.”

Eric Ledieu, director of after sales at Nissan Canada, says, “Providing our dealerships with the best technology to streamline the parts ordering process and boost efficiencies is a top priority at Nissan Canada. CollisionLink has a proven track record for increasing OEM parts sales while meeting the needs of bodyshop customers and vehicle owners. What’s more, OEConnection’s technology enables us to effectively manage our Market Shield program and facilitate greater access to Genuine Nissan parts throughout Canada.”

Mitchell Announces Shop Winners of 12th Annual AutocheX Premier Achiever Awards

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itchell has announced the recipients of the 2013 AutocheX Premier Achiever Awards, recognizing excellence in customer service among collision repair shops throughout the U.S. and Canada.

The 12th annual Premier Achiever Awards honour collision repair shops that consistently achieve high customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program.

AutocheX is a provider of customer satisfaction measurement services to the collision repair industry. Mitchell’s RepairCenter Customer Experience Management tool powered by AutocheX provides a dynamic and robust solution for customer satisfaction reporting, analysis and research.

“Today’s collision repair market is driven by strong customer support and loyal auto owners,” says Jim O’Leary, vicepresident of Mitchell Repair Solutions.

“We are excited to acknowledge those facilities that set an example for the rest of the industry by providing unmatched

customer experience. The AutocheX Premier Achiever Awards enable leading shops to showcase their accomplishments and build an even larger customer base.”

Premier Achievers in 2013 represented 38 states across the U.S, as well as British Columbia, and included collision repair facilities of all sizes, from small, family-run businesses to large consolidators.

AutocheX will provide each winner with a trophy to display in their facility, along with access to an exclusive Premier Achiever Awards website that provides promotional materials and congratulatory messages from industry leaders.

Since the award program was launched in 2002, AutocheX has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.

For more information about RepairCenter CEM or Mitchell’s other collision repair software solutions for auto bodyshops, visit www.mitchell.com. www.bodyshopbiz.com l May 2014 l Bodyshop 11

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Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator?

Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator.

Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

Axalta Launches Cromax Mosaic

xalta Coating Systems, a global manufacturer of liquid and powder coatings, announces the launch of a new collision basecoat system – Cromax Mosaic. This new basecoat is a part of the Cromax family of products, and is designed to provide dependable colour matching and durable OEM quality repair.

It has a full palette of automotive OEM colours and alternatives, aimed at providing superior colour match.

Colour matching can be achieved using any of Axalta’s comprehensive colour tools, including the latest technology, Acquire EFX spectrophotometer.

Cromax Mosaic uses new technology that is designed to allow for excellent metallic control during spray application. “Our classic coat-flashreflow technology for application flexibility is going to help make this product a great choice for many Canadian shops,” says Dave Warburton,

Axalta Canadian product manager.

“This is an easy-to-use basecoat for all spraying and drying conditions that does not require new application equipment.”

“Cromax Mosaic is a result of our dedication to innovation and technology. We are responding to an important market segment’s needs,” says Nigel Budden, Axalta vice president and head of its North America business.

Cromax Mosaic is compatible with the Cromax LE system of undercoats and clearcoats.

Axalta is supporting the launch of the new product line with a variety of customer support materials, including a series of online training modules. Contact your local Cromax distributor to place your order or call the Axalta Customer Care Centre at 1-800-668-6945 for more information.

Matrix System Accepting 2015 Calendar Contest Entries

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atrix System Automotive Finishes is now accepting entries for its 2015 “Award Winning Finishes” Calendar Contest. Each year the calendar features exceptional finishes designed by restoration, custom, and bodyshop painters nationwide.

The competition is open to projects painted exclusively with Matrix System products.

Entries can be, but are not exclusive to, street rods, custom cars and trucks, motorcycles, and other passenger vehicles such as semi-trucks, boats, and planes. Entries are judged on finish quality, technical difficulty, design originality, and artistic merit. Calendar winners will receive a featured spot in the Award Winning Finishes Calendar, the opportunity to appear in various Matrix System promotional ma-

terials, a Matrix System jacket, and a permanent home in the Photo Gallery section of the website. In addition, the first place winner will receive $1,000 in Matrix products. All entries must be postmarked by Friday, August 15, 2014. Entry forms and guidelines for the 2015 contest are available online at http://www.matrixsystem.com/ news.php.

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Dynamic Partnership Teams Up to Recruit Female Talent

ith a diverse range of roles and options available to women in the collision repair industry, the timing is perfect for the Women’s Industry Network (WIN) and the Collision Repair Education Foundation (CREF) to join forces in an effort to spread this important message.

By working together, these two organizations hope to motivate talented young females to join the industry and develop their career paths.

The result of this collaboration has been a unique poster campaign designed to inspire and attract young female collision repair students. The poster, There’s A Place For You, has been distributed to over 1,150 technical schools and colleges that the Education Foundation supports.

“As young women continue their education and enter the work force, it’s important that they understand the breadth of potential that a career path in the collision repair industry holds,” explains Ruth Weniger, CEO of Airbag Solutions and Chair of WIN’s Communications Committee. “We hope that this message encourages females to learn more about the collision repair industry and they become inspired by the support and opportunities that are available to them.”

The poster depicts, in photographs, the diversity of roles the collision repair industry has to offer young women as they continue their education and enter the work force. Photos appearing in the poster reflect positions as paint technician, insurance estimator, body technician, research & development, marketing, chemical technician, glass repair technician, and industry retail. Photo selections were based on photo quality, clarity, and how well each photo depicted a particular role.

“The Collision Repair Education Foundation is proud to partner with WIN to promote females in the industry,” says Collision Repair Education Foundation director of grant programs Melissa Marscin. “The poster that WIN recently created featuring females in the industry should inspire young female collision students to set high goals for achievement in the industry.”

JOIN THE QUALITY ASSURED GROUP AND ENJOY THE PERKS OF BEING IN BUSINESS FOR YOURSELF, WITH THE BENEFITS OF BEING PART OF A POWERFUL CHAIN. NOW THAT’S A WIN-WIN.

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14 Bodyshop l May 2014 l www.bodyshopbiz.com

NEWS May14.indd 14

14-04-14 10:42 AM

special report

Recruiting and Retaining Successful Women Exclusive to Bodyshop by Women’s Industry Network

L

Like many other skilled trades, the collision repair industry continues to face a shortage of people to fill available positions as technicians, managers, and executives. The challenge of recruiting and retaining women is being faced by every sector of the industry – repairers, suppliers, and insurers. This has sparked efforts Left: Michelle Sullivan, distribution key account manager for AkzoNobel. to raise awareness of the various ca- Right: Leanne Jefferies, director of collision programs for AIA Canada and reer paths and opportunities available director of the CCIF Skills Program. to them.

The Women’s Industry Network (WIN) held a focus portunity to create change and work with other like-minded group at NACE last year with 24 male key players in the in- professionals.” dustry, ranging from shop owners to industry consultants to “If you have successful women working for you, continue manufacturers. “The key theme was that they want more to coach and support them. Put them in a position where women in their businesses, but struggle to find them,” says their needs will be met. Be their advocate and ensure they Michelle Sullivan, distribution key account manager for Ak- are connected,” says Sullivan. Jefferies adds, “Being conzoNobel. For those that employ women, they readily admit- nected can be as simple as participating in a network, industed that retention can be a challenge. The successful women try association, manufacturing group, or [taking part in] are promoted quickly, leaving a gap, or they aren’t chal- community involvement. Women that are part of something lenged and leave the organization – or worse yet, leave the outside their own organization tend to be more satisfied and industry. attached in their work life.”

For some companies, understanding what women want The Women’s Industry Network (WIN) is an organizacan be a confusing issue. Although we aren’t subject matter tion that fills this need for hundreds of women. It is the only experts, as women in the collision industry we can identify women’s collision repair network in North America. “Providwhat we think matters to others like ourselves. ing the opportunity for your team to belong to a network like “Successful women that place a high value on their ca- WIN is a powerful retention tool. It gives women a greater reers want to be challenged and continue to move forward,” stake in our industry by being part of something bigger. says Sullivan. “They want to be in control of their destiny by Membership in WIN has provided me the opportunity to removing barriers to growth and avoid complacency. They grow professionally and has created a strong desire to give want respect vs. recognition. They want to have great impact back to the industry. All women should experience that,” says on a positive outcome. They feel that emotional attachment Sullivan. to the organization by doing meaningful work is very important. Organizations that don’t recognize these needs will risk WIN is a not-for-profit organization dedicated to encouraging, developing and cultivating opportunities to attract women to losing them.”

“I have been drawn to positions where I can do meaning- collision repair while recognizing excellence, promoting leadership, and fostering a network among the women who are shapful work, and make a difference in my industry,” says Leanne ing the industry.

Jefferies, director of collision programs for AIA Canada and For more information go to www.womensindustrynetwork.com. director of the CCIF Skills Program. “I appreciate the opwww.bodyshopbiz.com l May 2014 l Bodyshop 15

special Report WOMEN.indd 15

14-04-14 10:43 AM

cover story

Is Regulation Necessary?

By Martha Uniacke Breen

I

f you run a bodyshop, you inevitably create emissions that add to the level of pollutants in the air. It’s a fact, and despite surprisingly inconsistent regulations across the country controlling the level of emissions generated by the collision repair industry, auto refinishers actually have a great deal to be proud of, according to John Norris, executive director of Collision Industry Information Assistance, an Ontario-based group that assists shops in obtaining emissions compliance certificates in that province. This enviable record could explain why bodyshop emissions, except for a few regional exceptions, are not more closely monitored by the federal Ministry of the Environment.

“The auto refinish industry, even without strict government regulations, has actually reduced its overall emissions from 14.5 kilotons per year to 4.5 kilotons since 1988, despite significant growth in the industry and an exponentially higher number of vehicles on the road,” Norris points out. “This is enormously significant, and a fact that the public should be more aware of.”

A large part of this reduction can be attributed, of course, to the switch from high to low VOCs, and from solvent-borne paints to waterborne a few years ago, but it’s not the only factor. Advances in application and filtering technology, more efficient equipment such as spray booths and guns, and improvements in training and expertise in the industry in general have also played a role.

It’s also significant when you consider that government involvement in emissions control regulations is extremely inconsistent across Canada. While southern Ontario, the Greater Vancouver Area, and the St. John’s Valley region all have certificate requirements and controls in place, shops in the rest of the country have little or no guidelines – or interference, depending on your point of view.

Why should these regions have the government’s attention, while other parts of Canada have virtually none? The simplest answer, Norris explains, is that in these three areas, pollution in general is much higher, even if the collision repair industry’s contribution is relatively small, so it’s part of a bigger picture. “The reason Ontario has such an elaborate air-quality monitoring program – none of the other provinces have an equivalent, though some have programs that are modelled on Ontario’s – is that Ontario by far has the leading ozone-depleting emissions problem in Canada. Southern Ontario is a centre of heavy industry, and emissions drifting northward from the U.S. exacerbate the problem,” Norris explains. “It’s particularly bad in summer, when pollutants combine with sunlight to produce smog.”

Early in the 2000s, the CIIA worked with the Ontario Ministry of the Environment to arrive at standards for the collision repair industry that would help to keep emissions at a manageable level and that would be reasonable for shops to comply with. In part as a result of the CIIA’s research, which surveyed about 750 Ontario shops, it was discovered that the levels produced by individual shops were remarkably consistent, so these became the benchmarks.

For shops that have obtained permits, there are two types of audits currently being conducted: distance audits and operational audits.

Distance audits have to do with how far a shop’s stack is from the nearest residence; the standard is between 40 and 65 metres depending on the number of spray booths at the facility, though under some circumstances it must be farther. Operational audits verify all aspects of a shop’s operations and are more comprehensive, including proof of technician training, the amount of paint used by the shop, booth maintenance logs, customer complaint logs, and percentage of time spent actually painting as opposed to ancillary operations and booth downtime.

The audits are self-reported, meaning you must provide proof, answer a series of questions and verify the criteria for the needed permit.

Even though the system is much less onerous than it was prior to 2011, application is still a fairly involved process, and the CIIA spends much of its time assisting shops with the procedure. The Ministry shares its data with the organization, and CIIA usually sends out an application package at the time the shop applies. There are also private firms who will assist you, though Norris points out the fees are generally higher than the CIIA’s.

In the early years of the program, the process of compliance and simply reporting information was onerous, so in 2011, the whole system was overhauled and updated. In the first year, during which the process was in beta and there was no charge to apply, some 510 shops received permits. The application process has now been fully rolled out (at a fee of around $1200), but Norris laments that the system is still plagued with software issues that have made compliance more difficult. In fact, he says, the problems are currently severe enough that should a shop receive a visit from a Ministry inspector, evidence that the shop has started the application process for a permit is usually sufficient to avoid a fine, even if the permit has not actually been obtained.

Despite these issues, the industry’s overall record is a good one, and one to be proud of, says Norris. Combined with environmental efficiency standards in the manufacture of equipment, less environmentally hazardous materials, and better training on the part of technicians, collision repair has done fairly well. Whether the status quo of regulation only in high-pollution areas will continue or whether standards will be broadened across the country is unknown, but as Norris explains, “The rates we uncovered (about emissions levels) are remarkably consistent even in unregulated areas, so there’s no reason at this point to expand Photo courtesythe of legislation.”

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Excerpts from the Environmental Protection Act [Regulations address:] 1. The use, operation, construction, alteration, extension or replacement of any structure, equipment, apparatus, mechanism or thing that is used for automotive refinishing at an automotive refinishing facility that may discharge or from which may be discharged a contaminant into any part of the natural environment other than water.

2. The alteration of a process or rate of production with respect to any structure, equipment, apparatus, mechanism, or thing that is used for automotive refinishing at an automotive refinishing facility… if the alteration may result in a contaminant being discharged into any part of the natural environment other than water, or the rate or manner of discharge of a contaminant into any part of the natural environment other than water being altered.

TABLE 1: DISTANCE FROM FACILITY’S PROPERTY BOUNDARY Item

Column 1

Column 2

Facility-wide coating application rate under normal operation (litres per hour)

Distance (m)

1.

≤2

0

2.

> 2 to ≤ 3

20

3.

> 3 to ≤ 4

38

4.

> 4 to ≤ 5

55

5.

> 5 to ≤ 6

75

TABLE 2: D ISTANCE FROM NOISE RECEPTOR’S PROPERTY BOUNDARY — INDOOR FANS Item

Column 1

Column 2

…

Number of spray booths in the facility

Distance (m)

1. I f the facility is located in a building that is wholly occupied by the facility, the facility has at least one and not more than three spray booths and does not exceed a facility-wide coating application rate of six litres per hour under normal operation; 2. If the facility is located in a building that contains more than one unit, at least one of which is not occupied by the facility, the facility has only one spray booth and does not exceed a facilitywide coating application rate of two litres per hour under normal operation.

3. For each of the facility’s spray booths, the distance, measured horizontally, between the centre of the spray booth’s exhaust stack and the point on the facility’s property boundary is not less than [see Table 1].

4. If the facility contains one or more spray booths that are served by fans that are indoors, for each of the spray booths one of the following criteria is met: the distance, measured horizontally, between the centre of the stack and the property boundary is not less than [see Table 2]; acoustic barriers that have a density of at least 12 kilograms per square metre are installed that block the direct line of sight between the spray booth’s exhaust stack and every noise receptor [see Table 2].

5. If the facility contains one or more spray booths that are served by fans that are outdoors, for each of the outdoor fans, the distance, measured horizontally, between the fan and property boundary is not less than [see Table 3]. Acoustic barriers that have a density of at least 12 kilograms per square metre [must be] installed that block the direct line of sight between the outdoor fan and every noise receptor in respect of which the distance, measured horizontally, is less than [see Table 3].

6. The wastewater from the facility, if any, is transferred to a waste management system that is subject to an environmental compliance approval, or is discharged to a sewage works that is subject to an environmental compliance approval, or is discharged to a municipal sanitary sewer.

1.

1

40

2.

2

55

3.

3

75

…

TABLE 3: D ISTANCE FROM NOISE RECEPTOR’S PROPERTY BOUNDARY — OUTDOOR FANS Item

Column 1

Column 2

Number of spray booths in the facility

Distance (m)

1.

1

60

2.

2

85

3.

3

120

3. T he facility’s spray booth exhaust stacks shall be vertical with no flow impediments and shall discharge at a velocity of not less than 12 metres per second.

4. The minimum height, above ground, of each of the facility’s spray booth exhaust stacks shall be at least 1.5 times the height of the building (if the height of the building is completely uniform), or if the height of the building is not completely uniform, at least 1.5 times the height of the building where the stack is located and at least as high as the highest point of the building.

5. All the intake or exhaust fans related to the facility’s spray booths shall be used and operated only between the hours of 7 a.m. and 7 p.m.

6. The facility’s spray booths shall be equipped with filters that are specified by the manufacturer of the filters to remove at least 95 per cent of particles from the spray booth exhaust stack’s emissions. …

A person who engages in an activity prescribed by section 2 of this Regulation at an automotive refinishing facility shall ensure that the following requirements are complied with: 1. The facility’s spray booth filtration systems, coating application equipment, spray booths and other associated equipment shall www.bodyshopbiz.com l May 2014 l Bodyshop 17

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Co

cover story

2.

7.

8.

9.

be used, operated and maintained in a manner that satisfies the recommendations of the manufacturers of the systems, booths or equipment.

The coatings that are used at the facility shall meet the requirements of the Volatile Organic Compound Concentration Limits for Automotive Refinishing Products Regulations, SOR-2009/197 made under the Canadian Environmental Protection Act, 1999; be applied only within a spray booth; be applied only between the hours of 7 a.m. and 7 p.m.; with respect to being water-based or solvent-based, be kept separate while stored or used and not be mixed together when disposed of; be applied only by use of HVLP spray equipment with minimum transfer efficiency of 65%; electrostatic spraying equipment; or any other coating application equipment that iincludes documentation that states the equipment has a minimum transfer efficiency of 65%.

The facility-wide coating application rate shall not exceed the maximum rate set out in [see Table 1].

Any structure, equipment, apparatus, mechanism or thing that is used or operated in the facility for the purpose of sanding, grinding or buffing of motor vehicles or motor vehicle parts shall be used or operated only if all doors to the exterior of the facility are closed.

The person engaging in the activity or the manager of the facility

shall have received training in accordance with [Ministry of the Environment Guidelines]. ‌

5. F acility personnel at the facility shall ensure that each of the following records is retained for five years: 1. Date, time and duration of application; name and manufacturer of each coating used; amount in litres of each coating used.

2. Each inspection, maintenance and repair of any structure, equipment, apparatus, mechanism or thing that is used in the automotive refinishing facility for the purposes of automotive refinishing: date and a summary of the inspection, maintenance or repair; name of the person who performed the inspection, maintenance or repair; if an employee, the name of the employer or business that employs the person; a summary of any unsatisfactory conditions observed or discovered and the steps taken to correct such conditions.

3. A copy of every document relating to each inspection, maintenance and repair mentioned in paragraph 2.

4. Each complaint received, if the complaint relates to the natural environment: date and time when the complaint was received; a copy or summary of the complaint; summary of measures taken, if any, to address the complaint.

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18 Bodyshop l May 2014 l www.bodyshopbiz.com

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S R E E R A C G IN PROMOT

R I A P E R N O I IN COLLIS

Invest in your future,

BECOME A 2014 CCIF SKILLS PROGRAM SPONSOR WWW.CCIFSKILLSPROGRAM.COM For more information Contact Leanne Jefferies, CCIF Skills Program Director, leannej@skillscanada.com or 905-628-2041

COMPLIANCE_EPAMay 2014.indd 19

14-04-14 11:50 AM

feature

in the

Recent technological advances in spray booths provide more than environmental and energysavings benefits: it’s an investment that may pay off in greater profits too.

S

pray booth technology has come a long way in the last few years. Developments in controls and other features have advanced the state of the art to cut energy use, improve efficiency and consistency, help control emissions more effectively, reduce operating costs, and provide much more precision in drying time and conditions, which means greater throughput and more profits. If your booth is more than about ten years old, it might be time to consider looking into replacement.

One of the most dramatic advances in spray booth design arrived with the introduction of programmable logic controllers, or PLCs, a few years ago. According to Jonathan Barrick, marketing manager with Global Finishing Systems, “The implementation of PLC-based control panels has opened the door for nearly unlimited versatility and efficiency with spray booths. GFS offers (standard in all heated booths) an auto balance feature that will keep the booth operating at the optimum pressure range as the filters of the booth load with overspray and contaminates. This saves on energy, extends the filter life, and ensures the booth is always operating at the optimal air flow and speed.”

Programmable control panels allow for very precise settings in the

booth, right down to the brand and type of coating and even the pigment colour. Programmable controls today have very precise recipes; every coating manufacturer requires different times and temperatures, along with other specifics, right down to brand and type of coating.

There’s quite a difference from the old days when you just had basically “on” and “off.”

“The PLC allows the creation of automated functions in the booth,” Barrick continues. “Now, you can predetermine the time and temperature for a series of operations. [Take] flashing base coat. The booth can be programmed to change the temperature, enter a recalculations mode, turn on accelerated cure blowers, and determine a time that the booth would remain in flash mode. You can even set the booth up to do different operations, times, and temperatures depending on the coat you are applying. The first coat flash could be programmed to be different than the second and/or third. The same can be done with cure modes. You can pre-program multiple cure modes for different products, clears, primers, sealers, whatever. In each program, you can have the temperature ramp up and cool down, turn on accelerated cure towers, and other operations in order to cure the product in the

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IMAGE: THINKSTOCK

Photo courtesy of Global Finishing Systems Inc.

shortest amount of time with the least amount of energy. By applying a little physics, you can achieve faster cure times by ramping up the temperature in the booth to start the temperature change in the substrate.

Once this change starts to occur, you can reduce the temperature and achieve a faster cure time than just setting the temp at one setting.”

Matt Gibson of Flatline SSI adds that with state-of-the-art booths and sprayers, you can control booth functions right on the sprayer, or set them up to change modes automatically via timer, which can save operating and energy costs wothout any furthr action on the part of the operator. “You can switch from normal mode to eco mode with a control right on the handle of the sprayer, and some units have an automatic timer, so if the sprayer isn’t used within, say, two minutes (or however you set it), it will go into eco mode automatically. Then as soon as you activate it again it switches back into normal mode.”

Other features like Variable Frequency Drive control the movement of air much more efficiently, crucial with waterborne coatings. A tech sheet generated by the University of Minnesota (which conducts an outreach program to help businesses mitigate their environmental impact), defines the benefit of this feature quite clearly: “Variable fre-

quency drives (VFDs) on motors can enhance process operations, especially for flow control, and can efficiently cut energy demand for pumps and fans. Motors are sized to fit a maximum load and operate at a constant speed. But, demand on motors fluctuates. Greater power is needed at start-up; air pressure changes in a paint booth because doors are opened; more viscous product is pumped through process lines.

VFDs control the difference between supply and demand by automatically matching the motor speed to the actual needs of the system based on input from sensors. VFDs control motors more efficiently than throttling or other means, which reduces energy bills.”

Lighting systems are another area where energy savings and greater efficiency have combined to provide significant advances. Potentially nowadays, you can have better lighting with fewer fixtures than before, which improves operator efficiency and reduces working time. Combined with more energy-efficient lighting technology than the old-type fluorescents of a few years ago, this can add up to a significant savings over the lighting standards of a few years ago.

Another important advance in the past few years has come in the nature of filter media. In Ontario, provincial regulations stipulate the levels of particulates that a bodyshop may produce, as well as the distance from the exhaust stack to the boundary of the property, but there are other technologies that have helped mitigate the environmental effects of booth discharges. Flatline SSI’s Matt Gibson observes that better-quality filter media available today capture more particulates and last longer than ever. The mandatory use of “velocity cones” on the stack that send effluents and VOCs higher into the air also has had an effect in recent years, allowing these to dissipate less harmfully.

That’s all well and good, but there’s no question that investing in a new booth is considerable, especially if a shop’s existing equipment is still in good working order. And as all of our spokespersons point out, the cost of the booth itself is only one part of the total expenditure.

Installation, training and other ancillary costs must be considered too.

Is it worth it? Here’s what you should take into account, says Barrick: Dependability should always be the first question. Paint booths are equipment, and they have a life cycle no different than other equipment. If the booth is 20 years old, you are likely running on borrowed time. Typically anything can be repaired on a booth, though it can get expensive; however, the cost of being down is usually tenfold.

Efficiency. A great number of booths that are older than 15 years old are heated with indirect heating systems. These systems are only about 80% efficient, compared to newer, direct-fired systems that are 95%-plus efficient. There will be a noticeable energy savings as well as increased performance.

Lighting. Newer T8-style fluorescent fixtures provide much greater and correct lighting than older T12 and other lighting. This saves energy but also increases the painter’s ability to turn out quality work.

Distributor. Is the booth company that built your booth still in business? There have been a lot of companies that have come and gone over the years, and lots of them had proprietary parts that are no longer available. When looking for a new booth, you should look to industry leaders with a strong financial background and even stronger distribution network.

Ultimately, newer-technology booths provide a lot more than energy and environmental benefits. By providing significantly improved operational efficiency, they can help make the tech’s job that much easier and provide more professional results in less time. Which means lower operating costs, higher throughput and greater customer satisfaction. Looked at from this perspective, upgrading your obsolete booth might be the more economical alternative. www.bodyshopbiz.com l May 2014 l Bodyshop 21

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Co

By Martha Uniacke Breen

AudaVision 2014

CHANGING

Expectations, CHANGING

Technology A

udatex Canada invited some 170 collision industry professionals to hear a host of speakers at its AudaVision event in Toronto on Friday, January 31st at the Marriott Toronto Airport Hotel.

Held just prior to the Canadian Collision Industry Forum, AudaVision provided the opportunity for attendees from the insurance and collision repair sectors to hear a number of speakers outline the challenges that changing expectations and technology will create – and, of course, some of the solutions that Audatex offers to help them keep up.

Perhaps the most forward-looking speaker at AudaVision was George Cook, president of Martello Associates Consulting and the former CEO of Dominion of Canada Insurance. In his presentation, Cook tackled issues as diverse as changing weather. “It is different from what it has been. As we move forward, what we will see is that the policies of insurance companies will change,” along with consolidation, which he predicted will continue apace, and technology and data.

“In my view, telematics will be a very disruptive and transformational technology,” he believes, and added that the age-old question of who will “own” the customer will become redundant, as it will depend on what services you’re talking about. “It’s no longer just one product or one or two entities getting after the customer.”

The day-long event was also peppered with presentations on Audatex offerings and how they are helping shops and insurers become more efficient and effective.

Rick Tuuri, Audatex vice-president, industry relations, spoke on the AudaVIN module that streamlines parts procurement and limits supplements by helping ensure the right parts for a given make and model are ordered.

“There is still the possibility of manual override, but the more my fingers get involved, the more the chance for error increases.”

Other speakers who made presentations at AudaVi-

sion included Gabor Toth, Audatex Canada’s CFO and VP operations, who provided a review of investment and innovation; Richard Forness, midwest district manager, who provided insights into AudaShop Enterprise; and Gary Gumushian, who spoke on the importance of insuring that the proper information and OEM repair procedures are gathered and deployed properly.

Rick Turri They were joined for short presentations by customers Flavio Batilana, COO of CSN Collision and Glass Solutions, and Terry Allen, Speedy Collision, who both outlined what they had found were most important assets of the Audatex solutions they were using.

“Understanding the intricacies is key,” said Anthony Giagnacovo, managing director of Audatex Canada. “We understood data when data wasn’t sexy. It’s vital for you to have accurate estimates the first time around. Driving ROI is all about the integration of the ecosystem.

“We have spent more than a billion dollars acquiring the best solutions out there to complement our offering.

My motto in the office is simple: focus on the customer and everything else will follow. This is all about that relationship.”

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ccif conference

CCIF Toronto 2014 Meeting Report

A record 377 attendees took part in the CCIF’s latest Forum, held February 1, 2014 in Toronto.

On February 1, the Canadian Collision Industry Forum held the first of three national forums planned for 2014 at the Toronto Airport Marriott in Toronto, Ontario. At the conference, which attracted a record number of attendees, speakers addressed a number of issues of key interest to the collision repair industry, ranging from the initial results of the industry’s first comprehensive Business Conditions Survey, to the view from across the pond, to what the collision industry might look like in the future. What follows is CCIF’s Final Report on the event.

For updated information on the next CCIF, scheduled for May 24, 2014 at the Marriott Pinnacle Downtown in Vancouver, B.C., or for more information on CCIF, visit www.CCIF.ca.

Record Attendance CCIF Toronto reached a record high of 377 registrants on February 1st, 2014. Leanne Jefferies, director of collision programs, AIA Canada, welcomed the group, and discussed the opportunity industry has to take action and create positive change by engaging with CCIF, under management now by AIA Canada. Tom Bissonnette was acknowledged for his contribution as CCIF chairman for the past three years, and he introduced the new 2014 CCIF Steering Committee. He also introduced Larry Jefferies as the new CCIF Chairman of 2014. Larry shared his vision for CCIF, to stay focused on three priorities: profitability, complexity of vehicle repairs, and people. “If it isn’t related to one of these priorities, you won’t see it on a CCIF

agenda this year,” he explained. “By staying focused on what matters, we will move towards improving the sustainability of the industry, by taking action together.”

Survey: New CCIF Initiative Delivers Value Larry Jefferies introduced Andrew King, managing partner at DesRosiers Automotive Consultants, to share the first details of the Business Conditions Survey (BCS), by stating that this project is the first step towards having reliable, accurate industry data that will help to move other initiatives forward in the future. Andrew shared the results of over 700 repairers who are currently contributing to the study. His presentation also included key industry dynamics for the collision sector, which can be viewed

online at www.ccif.ca.

The BCS is now open for all repairers to participate. (See p. 30 for an application form.) By providing sales data securely, repairers will receive a quarterly report showing performance Larry Jefferies, the 2014 against their regional Chairman of CCIF. market, and industry trend information that has never been available in Canada before. Other industry stakeholders can sponsor the project, and in return receive the detailed and national quarterly reports. Sign-up information is online at www.ccif.ca under CCIF Initiatives.

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ccif conference

Haiti ARISE: Opportunity To Provide Industry Support Marc Honorat, founder of Haiti ARISE, made a moving presentation about Haiti ARISE. The Haiti ARISE Technical Institute exists to provide quality and practical education and hands-on training in skilled trades and technical studies to the people of Haiti.

The original school facility had just been completed before the January 12, 2010 earthquake, which severely damaged it beyond repair. Now, reconstruction is well underway, and our industry has an opportunity to help by donating tools, equipment, and industry supplies.

One of the three CCIF 2014 priorities is “people,” and this opportunity fits well with the CCIF mandate. When we polled CCIF Toronto attendees, over 81% indicated they would support this cause. As a result, a committee is being formed to identify specific needs and determine the most effective way to accomplish our objective. To join the committee, or for more information, visit: http://www.ccif. ca/Haiti_Arise_Project.html.

Mark Honorat, founder of Haiti ARISE.

International Business Conditions: Fast Forward To The Future Doug Kirk, global services support manager, AkzoNobel, travelled from the U.K. to share his insight on where the Canadian collision industry could be heading. He discussed one of the business models that have taken hold in the U.K.: single-price, fast-track mobile repairs. He cautioned that although some of these might seem attractive, they can carry some negative consequences.

Doug also discussed the changing dynamics between insurers and repairers, particularly since the U.K. has reached a plateau where demand and supply for collision repairs are near equal. Another major shift in the U.K. is the increasing OE involvement in the entire value stream and the struggle between insurers and OEs to be the first point of contact with the vehicle owner.

Doug exposed the surprising fact that U.K. cycle time has increased to 16 days,

with 10 of those days attributed to arbitration, complexity of claims processing, and administration, and only six days attributed to the repair facility. Also a factor: 80% of the repairs in the U.K. are completed by 20% of the repairers.

Doug also touched on what’s next in Canada. He discussed that insurers in the U.K. are getting into the collision repair business. To Canadian insurers, his advice was simple: Attendees selected topics from Doug Kirk’s presentation for a panel discussion chaired by CCIF Chairman Larry Jefferies. don’t do it.

In closing, Doug suggested that industry collaboration is essential to conditions were such that they could not find repairers to complete repairs to their our long-term success. customers’ vehicles, he doesn’t see this changing.

Future Of The Industry: Increasing OE involvement in the value Panel Discussion Attendees selected topics from Doug Kirk’s stream is being seen in Canada, and will presentation for a panel discussion moder- certainly continue, with more OE-certified ated by CCIF Chairman Larry Jefferies repair networks being established. Manufac(CARSTAR). Participants included mem- turers have an interest in ensuring repairs bers of the CCIF Steering Committee: Joe are completed properly, as the age of the Carvalho (Economical Insurance), David fleet in Canada continues to grow, and as Adams (Global Automakers of Canada), more vehicles are re-sold as certified prePaul Prochilo (Prochilo Brothers Collision), owned vehicles. The safety of the vehicle and Bruce Hemstreet (CARSTAR Leth- owner and the value of the used vehicle are certainly impacted by a proper repair. bridge and Medicine Hat).

The panel agreed that increasing comThe panel discussed the following topics: • What happens when the market reaches plexity of insurance claims handling decreases efficiency and profitability. There supply = demand?

• Could OEs or insurers enter the collision was a clear indication that standardization of claims handling would benefit repairers, market in Canada?

• What is changing with increasing OE in- insurers, and the vehicle owner, as extra steps that cost time and money could be volvement in the entire value stream?

• Is claims handling too complex? How does eliminated. it affect cycle time and profitability?

Of particular interest, the comments re- Global Automakers Of Canada: garding supply and demand becoming The Importance Of Professional Repairs equal suggested that repairers would be Erik Boutin, director of parts and service forced to make decisions regarding which business development, group after sales, at vehicles to repair, and insurers who have Volkswagen Group of Canada, addressed built strong relationships with repairers to CCIF attendees as the chair of the Global make the process simple could very likely Automakers of Canada (GAC) Collision see their vehicles repaired first. In some Council, representing 15 member compacases in Western Canada, some of these de- nies. His presentation explained how greencisions are being faced today. house gas emissions regulations create the With regard to insurers entering the col- need for innovation, to develop and utilize lision market, Joe Carvalho commented that advanced materials in vehicle construction.

Economical Insurance is not currently look- The impacts of these innovations are masing to enter the market as a collision re- sive when it comes to repairing a damaged pairer. He indicated that unless market vehicle. This was further illustrated by a www.bodyshopbiz.com l May 2014 l Bodyshop 25

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ccif conference

video that demonstrated the significant difference between repairing vehicles using current OE repair standards with properly trained technicians and the correct parts and equipment, compared with using the same parts, and the same qualified people – but the old repair procedures. Using the outdated repair standards had devastating results in the crash test when the exact same

conditions were created, but outdated OE repair standards were used.

CCIF Skills Program Expanding Leanne Jefferies, director of the CCIF Skills Program, thanked the industry for its support. The program is successfully promoting careers in the collision industry to tens of thousands of students across Canada

each year. With a national event in Ontario and 10 provincial events running in 2014 – including two 100% onsite car painting events – the collision industry will be showcased in more places than ever before. The program is introducing spray painting to B.C. for the first time, and in Ontario is introducing a full day of industry training for the competitors. Volunteers are invited to come out to their local event and get involved. The full list of events is available at www.ccifskillsprogram.com.

Women’s Industry Network (WIN) Margaret Knell, chair of the Women’s Industry Network, spoke about the many benefits and programs that WIN provides to its members. WIN is the only organization in North America with a mandate to engage and support women in the collision repair industry. It offers an annual conference, scholarships, mentoring, and networking opportunities to members. It also promotes careers in the industry through a poster campaign, and recognizes female industry leaders through its Most Influential Women award. For information, visit www.womensindustrynetwork.com.

I-CAR Canada Andrew Shepherd, executive director of I-CAR Canada, shared an update on training in Canada. While numbers continue to rise, the fact remains that more training is needed to ensure that vehicles are being repaired properly. This need for training will only continue to increase as more advanced materials and new technology are introduced into vehicles. I-CAR continues to introduce new courses, including a Ford F150 course for the new 2015 aluminum body pickup. For more information, visit www.i-car.ca.

dust free saNdiNg for a HealtHier Work eNviroNmeNt +

+

Mirka Abrasives Canada Inc. T 800-843-3904 F 800-626-6970 www.mirka.ca

+

Next Meetings

= No dust

CCIF meetings are scheduled for May 24th in Vancouver, and September 26th in Montreal. There will also be a CCIF special event at NACE, “North American Industry Trends,” on July 31st at the COBO Centre in Detroit. Vincent Romans, from the Romans Group, is the keynote speaker, who will give an overview of the state of both the Canadian and U.S. Collision Repair and Property and Casualty industries. Visit www.ccif.ca (Events & Meetings) for more details.

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products: welding equipment

Automatic Spot Welding System Elektron’s new fully automatic spot welding system, TrueAutoMode, automates the welding process to provide perfect, OEMapproved spot welds every time. TrueAutoMode automatically detects which tools (electrodes and arms) are in use and makes any necessary adjustments as it welds.

TrueAutoMode measures weld resistance approximately 1,000 times per second and automatically adjusts current level, weld time, and clamp pressure as needed. TrueAutoMode is available exclusively on the Elektron MultiSpot MI-100control T inverter spot welder, which features the industry’s lightest transformer pliers, longest lightweight cables, and a high welding current, enabling technicians to properly weld high-strength steels, even in hard-to-reach areas, without sacrificing comfort.

Chief Automotive www.chiefautomotive.com/trueautomode

Digital Interface Helmet Lincoln Electric has launched an easy-to-use, digital-interface helmet into its Viking Welding Helmet product group.

Equipped with pivot-style headgear, improved optical clarity with enhanced colour recognition and a three-year warranty, the 2450D Digital Series auto-darkening helmet offers three modes: welding, cutting, and grinding. The user interacts with an easily understood, LCDscreen interface. The protected buttons are easy to use with gloved hands. The helmet also produces full-spectrum shade 4-13, with variable sensitivity and delay.

Lincoln Electric www.lincolnelectric.com

Value Colour Tool PPG has introduced a dedicated colour tool for the value refinish user, providing a visual alternative for finding the best colour for a refinish repair. Consisting of 1,800 large colour chips, chromatically sorted and sprayed with refinish paint, the value colour deck is an affordable path to visual colour assessment. Updated annually, its chromatic colour display opens countless possibilities of colour choices independent of vehicle manufacturer, and the large chip size, with its continuous colour display, makes it easy to plaque the chip to the vehicle.

PPG www.ppgrefinish.com

Lincoln Electric 2014 Equipment Catalogue Lincoln Electric has released its new 2014 Equipment Catalogue (E1.10), which details the company’s MIG, TIG, and multi-process equipment, as well as plasma cutting systems, welding automation, fume control systems, training product solutions, orbital welding systems, accessories and welding gear products. New in 2014, the welding consumable section, previously shown to provide a summary view of the company’s wire and electrode offering, now includes product numbers to enable quick crossreferencing or order placement. In addition, the 2014 Lincoln Electric Equipment Catalogue can be downloaded and viewed on Apple iOS devices with the company’s Lincoln Library mobile app, available in the Apple App Store. The catalogue also features a bound-in, removable copy of the company’s expanding Welding Gear catalogue.

Lincoln Electric www.lincolnelectric.com

Welders For Ford F-150 Car-O-Liner has expanded its equipment offering included in the 2015 F-150 Collision Repair Program with two welders to complement the already-approved CMI3000II MIG/MAG Pulse Welder.

The Car-O-Liner Automig 273i Pulse Boost MIG Welder is ideal for entry-level welding requirements and includes a 4-wheel wire feed system that uses a single torch and synergic pre-set welding programs. The Automig 273i Pulse Duo Boost MIG Welder also precisely feeds soft wires like aluminum, but includes two torches, making it an efficient tool when there is a need for easy switch-over between welding and brazing operations. Also added to the collision repair program are frame alignment solutions including Car-OLiner’s powerful truck clamping system and EVO universal anchoring system that eliminates the need for specialized adapters and tools in favour of universal, approved technology.

Car-O-Liner www.car-o-liner.com

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products: welding equipment

Extended Warranty Program

Introducing...

CROMAX MOSAIC

®

TM

Lincoln Electric’s welding equipment warranty extension program offers repair for an additional two years, building on the standard three-year warranty included with the purchase of the company’s welders and wire feeders, for just a small percentage of the machine purchase price. To purchase an extended warranty, consumers can talk with their distributor, or visit the Lincoln Electric website. The two-year extended warranty can be purchased up to two years after initial machine purchase with no increase in price.

The total warranty period begins on the purchase date – consumers are encouraged to keep the extended warranty certificate and their purchase invoice as evidence of the warranty.

Lincoln Electric www.lincolnelectric.com

Ultra High Removal Grinding Wheel

A new basecoat line for automotive body shops doing collision work that is designed to provide dependable colour match and a durable OEM quality repair.

Classic coat-flash-reflow technology allows application flexibility and promotes excellent metallic control.

Walter Surface Technologies has introduced Xcavator, the newest, most powerful member of Walter’s innovative family of high performance grinding wheels to date. The Xcavator ultra high removal grinding wheel delivers heavy-duty performance and the highest level removal rate in the Walter range of industry-leading grinding wheel products. A powerful wheel for powerful industry environments, Xcavator helps ensure optimal power transfer – from operator to working surface – for the toughest jobs. Xcavator features an extra strong disc base/backing as well as UHR multi-layer manufacturing technology to prevent edge flakiness – keeping the wheel edge symmetrically round for more safety and longer life.

Walter Surface Technologies www.walter.com

Metal Bonding Adhesive Approved For Ford 150 For additional information about this new technology please call your preferred Axalta distributor or the Axalta Customer Care Centre at 1-800-668-6945. www.cromax.com

AN AXALTA COATING SYSTEMS BRAND The Cromax logo and Cromax® MosaicTM are trademarks or registered trademarks of Axalta Coating Systems LLC or its affiliates, used under license by Axalta Coating Systems Canada Company. © 2014 Axalta Coating Systems Canada Company. All rights reserved.

Lord Fusor 108B metal bonding adhesive is now recommended

by Ford Motor Company for the repair of the new 2015 Ford F-150 aluminum cab. This new design will require adhesive in nearly all joints in the cab. Ford will be listing specific repair procedures in the collision repair manual along with instructions that will be provided with service parts. Lord Fusor 108B metal bonding adhesive is one of three approved repair adhesives by Ford Motor Company, including Motorcraft TA-1B. Lord Fusor www.lord.com/fusor

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Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE RECYCLERS

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service.

We provide service and warranty for most makes of automotive test equipment.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability.

To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket Research and testing. Just two of the reasons Goodyear automotive replacement products deliver the ultimate in performance and value.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

advertiser index

Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

BUSINESS MANAGEMENT SERVICES

REFRIGERANT Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

Auto Test Tools.ca

Your one stop for specialized diagnostic The Automotive Aftermarket tools and accessories. Contact; www.auto-know.

E-Learning Centre Ltd com, ronbrown@on.aibn.com, 1-800-665-8773 www.aaec.ca AAEC - BEST - Business Evaluation Support WAREHOUSE DISTRIBUTORS & Training - Instructing and Coaching with & BUYING GROUPS the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Bestbuy Distributors Limited Marketplace Credibility. www.bestbuyautoparts.ca Independent buying HAND CLEANERS group and warehouse distributor that allocates GOJO Industries, Inc. its profits to member shareholders and provides www.automotive.gojo.com unbeatable value for independent jobbers.

GOJO is a leading manufacturer of skin care The E.R.I. Group products and services for www.theerigroup.com many marketing including automotive and Canada’s Premier Machine manufacturing. GOJO continues to pursue a Shop Buying Group commitment of creating well-being through hand hygiene and healthy skin.

ADVERTISERS INDEX

Company ............................................................................................................................Page Anest Iwata USA Inc 2 www.ANESTIWATA.com #

AAPEX (Automotive Aftermarket Products Expo, www.aapexshow.com) 9 Audatex 13 www.audatexsolutions.com BMW Group Canada

32

www.pass.bmw.com

Carstar Automotive

9

www.carstar.ca

Cromax

5,28 www.cromax.com

Ford Motor Company

7

www.ford.ca

Martech Service Company

12

www.breathingsystems.com

Mirka Canada

26

www.mirka.ca

NACE

23 www.NACEXPO.com

Quality Assured Collision

14

www.QACOLLISION.CA

SATA Spray Equipment

31

www.sata.com

Sherwin Williams Canada

18

www.sherwin-automotive.ca

JOBBER NEWS / JULY 2013

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N

CCIF Business Conditions Survey – How YOU Can Participate The CCIF Business Conditions Survey (BCS) has been developed to address the current lack of accurate market information for the Canadian collision industry. In its first stage it will detail collision repair sales, by region and by quarter. We hope to add regional claims information in short order. This information is critical to the CCIF objective of contributing to repairer profitability and sustainability. It is also essential comparative information for any repair business – how is your repair facility doing against the local marketplace?

DesRosiers Automotive Consultants have been hired to: 1. Gather sales information from individual collision repair facilities. To date, 716 are participating.

2. Safeguard the confidentiality of the information.

3. Provide comparative information back to the contributors.

A Note on Confidentiality No‐one other than DesRosiers will see your individual information. Your information is NEVER released by DesRosiers, to anyone else, other than in a regional and national aggregate form.

How to Participate Sign up today by submitting this form to DesRosiers Automotive Consultants. You will provide your basic collision repair facility information (location, size, etc.) as well as your last quarter’s sales total. Each quarter, you will receive both the regional and national Business Conditions Survey Report.

Yes I wish to participate – contact me as soon as possible: Collision Repair Facility: E‐mail address:

Phone:

Contact name:

PLEASE SUBMIT THIS FORM TO Andrew King at DESROSIER AUTOMOTIVE CONSULTANTS andrew@desrosiers.ca

www.ccif.ca This space provided at no charge by Bodyshop magazine.

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W

NE

SATAminijet速 4400

Compact spray gun - Designed for Precision Available in HVLP and RP Technology!

This high class application tool, The New SATAminijet 4400 is a necessity in every shop. Perfect for everything from spot repair, smaller surfaces and difficult to access areas, right up to custom paint jobs.

Available in HVLP and RP technology, these guns have a huge range of standard and SR nozzle sizes. Partnered with improved control elements, superior balance, and a new ergonomic design - this gun will improve the performance of every shop.

Eurotech Spray Products Ltd. 3636 Burnsland Rd SE Calgary, AB T2G 3Z2

Distributor of SATA Products

800.884.7282 sales@satacanada.com

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Original BMW Parts

bmw.ca/parts

The Ultimate Driving Experience.®

QUALITY BUILDS CONFIDENCE, CONFIDENCE BUILDS BUSINESS. REPAIR WITH ORIGINAL BMW PARTS.

Only Original BMW Parts are quality engineered for the high performance demands of BMW vehicles. Demand the right part for the job, build your customers’ confidence and your business. Order Original BMW Parts 24/7 with PaSS*, BMW’s online parts ordering system.

By using Original BMW Parts you benefit from: • Parts that are BMW engineered, tested and approved • Parts that fit right the first time • 2 year manufacturer’s limited warranty • Competitive pricing • Same-day delivery** For more information, please consult your BMW Retailer and visit www.pass.bmw.com. *Access limited to registered participants only. Certain conditions may apply. **BMW Group Canada delivery to most authorized Retailers. Certain restrictions and limitations may apply. ©2014 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive properties and/or trademarks of BMW AG, used under licence.

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