March/April CARS

MAKING IMPROVEMENTS

Women in the aftermarket share their industry experiences

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THE RISING TIDE OF AGING VEHICLES

In the ever-evolving landscape of the automotive industry, one trend has become increasingly apparent: The aging of the average vehicle on the road.

This phenomenon is not merely a statistical curiosity nor an anomaly. It’s a significant shift with far-reaching implications for the automotive aftermarket.

Over the past decade, the average age of vehicles has steadily climbed, a trend that has been markedly accelerated by the global pandemic. Economic uncertainties, coupled with a decrease in daily commutes due to remote work, have led many consumers to postpone new vehicle purchases, opting instead to maintain and repair their existing cars.

Though new vehicle sales have been progressing upwards, pent-up demand can only last for so long. With average transaction price at new heights, a large portion of the buying market will be left out.

As a result, the average vehicle age has reached unprecedented levels, setting new records in both the United States and Canada. Average age in the U.S. is at 12.5 years, according to S&P Global Mobility; in Canada, there is less data, but it’s believed to be at about 10.5 years. Both figures are record highs in their country.

This aging vehicle fleet presents both challenges and opportunities for the auto care sector. On one hand, older vehicles typically require more maintenance and repairs, translating into increased business for repair shops, parts manufacturers and service providers. From suspension needs to oil changes, the demand for aftermarket services is expected to grow in tandem with the rising vehicle age.

However, this silver lining is not without its clouds. The increasing complexity of modern vehicles, particularly with the advent of electric and hybrid models, introduces new challenges. Repair shops must adapt to the evolving technology, requiring investments in training, equipment, and diagnostic tools. The shift towards softwaredriven components and telematics also poses unique challenges, necessitating a deeper understanding of digital systems and data management.

Which breeds another challenge: Keeping up with all the parts needed to service a wider age group of vehicles with differing needs, fittings and technologies.

Furthermore, the aging vehicle trend amplifies the need for quality parts and services. Consumers who opt to keep their cars longer are likely to invest in repairs and maintenance, but they will also demand value and reliability. They want a quality part to keep their vehicles running longer, but at what price point will they deem the cost not worth their while?

Rising average age of vehicles is a multifaceted trend with significant implications for the automotive aftermarket. While it indicates increased demand for maintenance and repair services, it also demands adaptability, technical proficiency, and a commitment to quality and sustainability from industry players.

Navigating this changing landscape requires a proactive approach while embracing innovation — and at the same time fostering consumer trust.

As the industry adjusts to these evolving dynamics, the aftermarket has a pivotal role to play in ensuring the longevity, strength and performance of the aging vehicle fleet.

We want to hear from you about anything you read in CARS magazine. Send your email to adam@turnkey.media on your mind?

KIDS FEEL PRESSURE TO AVOID TRADES

There are thousands of businesses across Canada that are for sale due to the owners retiring or soon to retire. Lots of them are turnkey businesses and the amount of people that refuse to buy a business that is all set up is staggering to the mind. Affordability in big centers is beyond ridiculous, but in smaller towns it is incredible how inexpensive a lot of them are. Tools and shop equipment are the largest items in most businesses and getting a client list is a huge amount of work. Most shops have all this done when the owner wants to retire. Government and private loans are everywhere, with few taking advantage. I started 25 years ago in a one-bay shop, and I was scared to death to lose my shirt. Ten-bay shop now, three good employees and constantly busy.

Barry Dale, Trinity Repair

YOUR TECH MADE A SERIOUS MISTAKE. WHAT’S YOUR REACTION?

You have the option to make it a teachable or terrible moment. We had a similar incident with a double-gasketed spin-on oil filter in an older high mileage vehicle. The twist was the owner upon seeing an oil leak elected to keep driving the vehicle to his house, several miles away in traffic. Upon finding the issues, there was an a-ha moment. Instead of berating the tech, my response was how can we salvage this vehicle and the customer. Calmly assessing the situation a resolution was reached that everyone found agreeable and positive. A procedure was put in place to verify the removal of the old gasket prior to installation of a new filter so that this seemingly amateur mistake could not reoccur.

Dave Mellner, reader

I agree with Dave. “Live and learn.” Make it a learning experience and discuss or put procedures in place to avoid it happening again. No technicians like comebacks of any kind , losing your cool only aggravates the situation. If you lead by example what kind of example are you setting by screaming and yelling.

Bruce Eccles, Eccles Auto Service

It boils down to a procedural issue. If procedures are followed things like this wouldn’t happen. This would be an opportune time for a staff meeting to review all procedures. You also need to read the tech when you discuss the issue with him in private. Your reaction will depend on his reaction to the situation. The situation should be documented and put in his file.

Bob Ward, The Auto Guys

WHY THESE PROS DON’T LIKE FLAT RATE PAY

We have never and will never do flat rate. Hourly or salary is the only way to go,

Sean Greenberg, Seamless Auto Care

The aging customer fleet also makes the flat rate times allowed misleading and often unattainable, the older and rustier the average vehicle becomes the longer it takes to perform the work. Flat rate shouldn’t exist for anything more than five years old.

Glenn Kroeze, Western Turbo

In our town, the dealerships and Canadian Tires are flat rate. Both Canadian Tire stores are almost closed due to not finding any technicians. The one next to our store only has a licenced tech two days a week and one lube technician and they have a 12-bay shop. We have got some really good hires from dealerships because the techs are tired of warranty work, which is significantly less than regular flat rate pay. It’s a win-win for the independents who can score some specialized technicians.

Vinnie Klimkosz, Vinnie’s Mr. Fixit

Another problem that has occurred in the past is where a welllearned technician gets paid a flat rate of 1.1 hours to repair a well-known problem on a wiring harness while a lesser-learned mechanic gets paid 3.1 hours straight time for the same repair. Is there any wonder why techs are retiring early or leaving the trade because of this one reason alone? I have been saying for years that the more capable techs are getting penalized and the less capable techs are getting rewarded. Glad I am done.

Barry Makins, Makins Automotive

Flat-rate technicians have been forced to cut corners and oversell because their focus is on their paychecks, not quality service. And they wonder why our industry has a bad reputation.

Bob Paff, Automotive Service Business Network

A lot of folks in the industry aren't big fans of flat rate pay. Basically, it doesn't work well unless you're at a dealership doing the same kind of easy work every day. Using a flatrate system can give the wrong impression about the whole trade. If you're running a shop that works on different types of cars and does various jobs, relying solely on flat-rate pay is a problem. It's time to consider pay systems that are steady, include bonuses for good work, and connect with how well the company is doing financially. The owners need training to get this right—to understand how to manage their shops well. The shops that figure this out are the ones where good techs want to work.

Carlo Sabucco, Sil’s Auto Care Centre

STRONG GROWTH EXPECTED THIS YEAR

THE AUTOMOTIVE AFTERMARKET’S labour shortage has doubled from one year to the next and is projected to worsen.

The automotive aftermarket is reporting a positive trend in sales growth among retailers, with significant optimism for 2024.

DesRosiers Automotive Consultants collaborated with Automotive Aftermarket Retailers of Ontario members to unveil insights into the performance of the Canadian automotive aftermarket in 2023, alongside predictions for the year ahead.

“In recent years, the automotive aftermarket had maintained strength even as significant portions of the auto industry witnessed significant setbacks,” observed Andrew King, DesRosiers managing partner. “Despite lingering parts availability and pricing issues, the aftermarket saw significant success in 2023 with more growth expected in 2024, this time in step with a recovering new light vehicle sales market.”

The survey’s findings indicate that members saw 2023 as a year of growth for the sector, with half of respondents reporting a sales increase of one to 10 per cent. Another 37 per cent witnessed growth exceeding 10 per cent.

The majority of retailers (69 per cent) anticipate single-digit sales growth in 2024. A small 8 per cent are optimistic, expecting sales to rise by more than 10 per cent.

The survey also highlighted ongoing parts supply challenges from both jobbers and new vehicle dealers, albeit with some improvement noted over the year. While 67 per cent of retailers faced supply issues from jobbers in the first half of 2023, this number dropped to 52 per cent for the year.

Additionally, retailers reported a noticeable increase in parts prices in 2023 compared to the previous year, with over half of the responses indicating price hikes of 6-10 per cent from both jobbers and new vehicle dealers. Despite the clear inflationary pressures, DesRosiers noted, there was a slight easing in the rate of price increases from the early to later parts of the year.

The full report includes national and province-by-province breakdowns across the categories as well as further insights. It is available for free to AIA Canada members and $399 for nonmembers. Scan

CANADIANS EASE UP ON VEHICLE USAGE

VEHICLE KILOMETRES TRAVELLED by Canadians have fallen back to Earth and substantially subsided, according to new data from AIA Canada.

The Vehicle travel trends in Canada: Q1 2020 to Q4 2023 report shows that Canadians eagerly got behind the wheel in 2022 before tailing off and hitting a four-year quarterly low to close out 2023.

AIA Canada partnered with Inrix, which manages vehicle traffic data, and researcher Clarify Group on the report. It shows median kilometres travelled, number of trips and average distance travelled compared to a baseline — represented as a fraction of what would be expected without a global pandemic.

“This baseline provides us with a ‘typical’ period before COVID-19 so we can observe if, when, and where mobility trends among passenger vehicles are returning to pre-pandemic levels,” the report stated.

Kilometres travelled in Q4 2023 were down 58 per cent from the same time the year before. Even the middle quarters, which cover the summer months, saw significant reduction in kilometres travelled compared to 2022.

The slowdown was attributed to a weakening economy as higher interest rates, inflation and energy costs take a toll, as well as changing work practices.

“Shorter trip durations compared to other quarters suggests a tendency for drivers to take more local journeys compared to longer drives, especially with work from home,” it added.

We’re making a difference

Woodington Lake Golf Club

Tottenham, Ontario (40 Mins from TO Pearson Airport)

Mark your calendars for the 49th Annual Shad’s R&R Golf Tournament on Thursday, June 13th. All proceeds to Muscular Dystrophy Canada.

START TIME 10:00am SHARP!!

If you would like to become a sponsor or make a donation to SHAD’s R&R For the Kids, please contact one of our board members directly.

Shad’s Board of Directors

Chairman Brad Shaddick brad.shaddick@driv.com

• Kristine Brown KBrown@wakefieldcanada.ca

• Luc Champagne luc.champagne@autosphere.ca

• Andrew Connor aconnor@dormanproducts.com

• Mike Fazackerley mike.fazackerley@matthewscott.com

• Charlie Grant cgrant@gbsales.com

• Patricia Lazzarotto patricia.lazzarotto@firstbrandsgroup.com

• Mark Potts mpotts@driv.com

• Malcolm Sissmore malcolm@sissmore.com

• Scott Stone Scott@promaxauto.com

• Jeff Van de Sande jvandesande@uapinc.com

• Sean Williams swilliams@uniselect.com

• Cameron Young cameron.young@ca.bosch.com

• Jason Yurchak jasony@worldpac.com

ZEVS MAKE AND HOLD GAINS

ZERO-EMISSION VEHICLES took a larger share of new vehicle registrations early on last year and help those gains to close out 2023.

Battery electrics made up 8.8 per cent of new registrations in 2023 (up from 7 per cent in 2022) while plug-ins accounted for 2.8 per cent (1.9 per cent in 2022). That puts ZEVs at a combined share of 11.7 per cent, up from 8.9 per cent in 2022.

Hybrid electric vehicles were 10.7 per cent of the market last year, compared to 7 per cent the year before.

Internal combustion engines accounted for 77.6 per cent of new registrations in 2023, down from 84.1 per cent the previous year.

British Columbia leads the country again in adoption rates with nearly 23 per cent of new registrations being a ZEV. Quebec jumped from from 13 per cent ZEV registrations in 2022 to more than 20 per cent. The Yukon ranks third — tied with Ontario — at 5.9 per cent BEV registration share.

TIRE SHOPS ANNOUNCE MERGER

ATLANTIC CANADA’S Coast Tire & Auto Service and Andy’s Tire Group announced a merger that was effective March 1.

The joint operation brings together Coast Tire’s 26 commercial and consumer tire and auto retail locations, a commercial retreading plant and wheel refinishing facility together with Andy Tire’s 20 stores, three distribution centres and two retreading plants in the Maritimes, effective March 1.

Andy’s Tire Group operates under the banners of Andy’s Tire Shop, Scotia Tire Service, A-1 Tires, Miller Tirecraft and Fleet Retreading.

In an announcement posted to LinkedIn, the new group — which didn’t note a combined name for the entity — highlighted the importance of both companies remaining locally owned and operated while expanding each other’s reach.

FINANCIAL CONCERNS HOLDING BACK VEHICLE REPAIR

MONEY IS THE TOP reason why a vehicle owner may avoid repair and maintenance work, according to a study.

The survey performed by MarketWatch found that two-thirds said a “lack of funds to pay for maintenance and care” was a reason for waiting to tackle car issues. The second most common reason in the 2023 MarketWatch Generational Car Care Survey was a “lack of knowledge or awareness of car maintenance practices” (36 per cent).

More than three-quarters of Millennials (78 per cent) said they can’t afford their repairs, leading all age groups, followed by 68 per cent of Gen Z. Still, the majority of each age group cited cost — 61 per cent of Gen X and 57 per cent of Baby Boomers.

As for where such services will be done, Boomers will most often choose a dealer (39 per cent) before an independent or small chain (37 per cent). Gen Xers are fairly evenly split between an independent (28 per cent), dealer (25 per cent) and a national chain (24 per cent). Millennials will opt for the dealer most often (34 per cent), followed by an independent (30 per cent) and

national chain 17 per cent). Gen Zers were second-most likely to see an independent first (35 per cent) compared to 27 per cent who would go to the dealer first.

The overwhelming majority of respondents (91 per cent) believe they are very responsible or take care of their vehicle as best they can. About 78 per cent of them said they stick to the recommended service schedule that’s listed in their owners’ manuals.

VAST-AUTO CONVENTION CELEBRATES TOP MEMBERS

VAST-AUTO HELD its annual convention in Montreal in February. Leaders from O’Reilly Automotive joined more than 650 attendees from parts stores, repair shops, suppliers and Vast Auto Distribution team members from across the Canadian automotive aftermarket.

O’Reilly chief executive officer Brad Beckham was in attendance at the event and interacted with guests to exchange ideas and insights.

The agenda was packed with presentations, including the

unveiling of the new Parts City Auto Parts program for stores and the Certified Auto Repair program designed specifically for repair shops. In addition, participants took part in a variety of seminars related to M 360 Mechanic, Auto Mecano, and OCTO Auto Service Plus.

Several awards were handed out. The Quebec Store of the Year was shared by Perry Auto Laval and Distribution BAMM. Ontario Store of the Year was Robins Auto Parts. Atlantic Store of the Year winner was Atlantic Auto Parts Resource. Scan the QR code to see the full list of winners reach.

VEHICLE QUALITY DROPS AFTER THREE YEARS

A RECENT STUDY BY J.D. POWER reveals a noticeable decline in vehicle dependability three years post-purchase, marking a concerning trend for vehicle owners across the U.S.

The 2024 U.S. Vehicle Dependability Study highlighted an increase in the number of problems encountered by nearly twothirds of automotive brands, with the industry average hitting 190 problems per 100 vehicles (PP100), up from 186 PP100 in the previous year. This four-point year-over-year increase underscores a growing issue in long-term vehicle reliability, the group noted.

Frank Hanley, senior director of auto benchmarking at J.D. Power, pointed out the unusual nature of the deterioration, attributing it to the challenging production period these vehicles underwent.

"Automakers must ensure new vehicle technology introduced today will still meet the customer’s needs years down the road," he said.

The annual study found that infotainment systems are the most significant source of owner frustration. Notably, connectivity problems with Android Auto and Apple CarPlay, along with built-in voice recognition difficulties, top the list.

Vast-Auto Distribution Stores of the Year in Quebec: Perry Auto Laval – Perry Wener and Distribution BAMM – Martin Boulet

On the Road

Vision Hi-Tech Training & Expo

February 29-March 3, 2024

Kansas City, Kansas

Nearly 4,000 attendees filled the Overland Park Convention Center for the annual Vision Hi-Tech Training & Expo. Attendees came from seven different countries to take in hours of available training, whether it was for shop owner, manager, service advisor or technician training. Attendees could learn the latest in diagnosing skills, how to manage their shop better, how to offer better customer service and much more. A pair of expos were held with 360 companies represented. A tool expo featured tool manufacturers displaying the latest options for shops to help technicians get their work done more effectively. The main expo featured everything from tools to management software to shop equipment and more.

See the event reel on Instagram

CARS will regularly feature automotive schools across Canada. In this issue, we learn more about Thompson Rivers University If you’d like your school featured, reach out to adam@turnkey.media.

Name of school: City:

Head of program:

Thompson Rivers University

Kamloops, British Columbia

Michael Harcourt, Amie Schellenberg, mechanical trades chairs; John Wrigley, automotive instructor; Cam Jepsen, automotive instructor

Tell

us about your school. What do you offer? How many students do you have?

Thompson Rivers University is located in the beautiful city of Kamloops, B.C. TRU’s main and secondary campuses are on the traditional lands of the Tk'emlúps te Secwépemc (Kamloops) and the T’exelc (Williams Lake).

TRU offers programs that range from academics to trades, with the School of Trades and Technology providing training for apprenticeships that include Automotive Service Technician, Heavy Duty Mechanics, Welding, Carpentry and Electrician.

The automotive program hosts over 100 students per year, including foundation, apprenticeship levels 1 through 4, a highschool sampler and other supplementary courses.

What unique experiences are available to students?

Students have numerous opportunities in auto trades, with more than 10 dealerships, several private automotive shops and specialized shops such as off-road, engine machining and performance. Their automotive instructors have over 60 years of workplace experience and more than 25 years of teaching, giving them plenty of wisdom and knowledge to share. TRU Trades students have the unique experience of taking their trades training at a full research university, so they can enjoy varsity athletics, online classes, numerous clubs and activities that include high-profile guest speakers and professorial lectures.

Outside of school, TRU students enjoy a vast network of hiking and biking trails, in the city and surrounding region. Those who like to shred can hit the slopes at two ski resorts within 45 minutes of town. Right beside the Kamloops campus is the Tournament Capital Centre, a world-class aquatic and athletic facility. Kamloops offers a safe and supportive environment, affordability, a wide range of sporting events and a rich cultural scene. The city is a convenient 3.5-hour drive or 45-minute flight from Vancouver.

How are you preparing today’s students to be tomorrow’s automotive service professionals?

Modern vehicles require technicians to have the latest in technical training. With the number of computer-controlled systems, electric and hybrid vehicles, and advanced driver assistance systems, technicians are required to know more than how to turn wrenches.

TRU’s programs focus on preparing future technicians to know more about electrical and electronic systems, including reading and interpreting advanced wiring diagrams and using modern tools and procedures to diagnose computer-controlled systems. Instructors focus on innovation and forward-thinking, using technology to guide and assist students.

Why is this an exciting time to be a student in an automotive trade school?

The automotive trade has experienced huge leaps in technology and alternative power sources such as battery electric vehicles and hydrogen vehicles. There are so many opportunities to get into the automotive industry, including driving the industry forward. There is such a high demand for qualified, talented technicians that the opportunities and possibilities are endless.

Plus, the amount of knowledge a student gains from being an automotive service technician opens up options beyond working on cars, such as engineering, teaching or managing and owning a business.

Stats that put the North American automotive aftermarket into perspective

37 POINTS

The index score for consumer automated vehicle readiness dropped two points from 2022 and is now down five points since 2021.

J.D. Power 2023 U.S. Mobility Confidence Index (MCI) Study

49%

Almost half of Manitobans drive almost every day. Another 33% drive 4-6 days a week. In Ontario, 42% drive every day.

CAA

11.7%

ZEVs — battery electrics and plug-in hybrids — grew nearly three points in 2023 over the year before. 77.6% of new vehicle registrations were ICE vehicles, down from 84.1%. xxxxx

2017

Sales of gas-powered cars peaked in Canada in 2017. EVs represented just 1% of annual sales. Now, they’re more than 10% of new vehicle sales.

440 Megatonnes

69%

A Baby Boomer is most likely to get vehicle issues taken care of right away. 41% of Gen Zers said the same, but 38% would do it when convenient.

2023 MarketWatch Generational Car Care Survey

217%

Canadian employers are turning to apprentices with a massive increase year-over-year. They’re also investing in upskilling and training their existing staff.

Peninsula Group

$58,000

88%

The majority of Canadians are concerns about speeding in residential areas. However, 22% admit to the behaviour.

CAA

The Ford Mustang GT saw a 41.5% price increase over the last 10 years when adjusted for inflation. It cost $31,000 in 2013.

371,559

58%

Kilometres travelled in Q4 2023 were down significantly from the same time the year before. Last year’s middle quarters also saw a reduction from 2022.

It was a record-breaking year for the Canadian International AutoShow with its highest attendance numbers ever, topping 2018’s high by almost 13,000 people.

Rerev

UNLOCKING UNPRECEDENTED FLEET SOLUTIONS

NOVUS GLASS REGINA ADDS GAME-CHANGING SERVICE TRUCK

WILL BRANDT, a passionate and trusted name in the auto glass industry, beams with pride when discussing his 2021 Freightliner MT45. This mobile fleet service truck has become a cornerstone of NOVUS Glass Regina's operations, tailored to meet the evolving demands of the heavy equipment industry, and showcasing their commitment to proactive and efficient services.

For over 23 years, NOVUS Glass Regina, the largest glass repair and replacement store in the country under Fix Network's umbrella of globally leading auto repair services, has been leading the charge in providing exemplary heavy mobile glass replacement services. From emergency vehicles like fire trucks and ambulances to farm machinery, construction and mining equipment, and highway semi-trucks, they cater to a diverse range of heavy equipment. The auto glass repair and replacement location has become synonymous with reliability and excellence in the field. The vehicle not only represents a significant asset to the team but also reflects their unwavering commitment to delivering top-notch service to their valued clients.

The inclusion of the heavy fleet service truck has enabled them to address the growing mobile demands and cater to clients wherever they may be. "Everything we can do in the shop, we can now do on the road," stated Will, co-owner of NOVUS Glass Regina, alongside his wife, Jodi. "We have the capacity to service up to 6 heavy vehicles a day, offering a level of service unmatched in the industry."

The 2021 Freightliner MT45 boasts a fully customized interior design. This setup empowers the shop's certified technicians to seamlessly transport glass to their fleet accounts, guaranteeing services that adhere to the highest standards of safety, efficiency, and technological advancement.

When asked about the investment in this state-of-the-art vehicle, Will mentioned, "With custom advertising on each side of the truck, customers see us on the road and simply call us to service their heavy equipment. With the increasing demand for heavy mobile, shops are taking advantage of this proactive service, enabling them to be more efficient at their locations.”

"I recently had the pleasure of visiting Will, Jodi, and the team at NOVUS Regina. While the vision and investment in the mobile business are certainly impressive, what truly completes the recipe is their commitment to excellence with their clients and staff,” expressed Zakari Krieger, Vice-President of NOVUS Glass Canada. “Will, Jodi, the Brandt Family, and the entire NOVUS Regina team have set the bar high and built an exceptional reputation in their market and community, which resonates through the success of the business."

KEY FEATURES OF THE MOBILE HEAVY FLEET SERVICE TRUCK INCLUDE:

 Seating for four installers, facilitating collaborative and efficient on-site work.

 Split adjustable cut table for precision work on various glass sizes.

 Custom sliding windshield rack for secure glass transport.

 48” x 60” flat glass rack for versatile handling of different glass types.

 Dedicated workstation for specialized tasks and detailed projects.

 Twin power inverters to meet diverse power needs on the go.

 Exterior LED work lights for enhanced visibility during all weather conditions.

 Exterior 360 military grade surround view for improved safety and maneuverability.

 Custom step-up back bumper for easy access and functionality.

 Custom installed 12-volt power supply, including a urethane heater.

 Custom cell phone and USB chargers for seamless communication.

 Large capacity fuel tank for extended service reach.

For Novus Glass franchising inquiring please contact Zakari Krieger - Vice President Novus Glass Canada at Zkrieger@fixnetwork.com

VEHICLE AVERAGE AGE WILL KEEP GROWING

The average age of vehicles has seen a sharp increase in recent years, a trend expected to continue.

This points to positive news for the automotive aftermarket. This trend is one of the ripple effects of the pandemic years — people were driving less, so mileage didn’t accumulate as quickly. So that vehicle that would normally last, say, 300,000 km will still reach that point but take longer to get there.

That means we can see average vehicle age continue to grow for the next few years, Todd Campau, aftermarket practice leader at S&P Global Mobility, said. He recently addressed this topic in two different presentations.

“Because the kilometres travelled paused for essentially a year or two, we could see another year or two on the average age of the vehicle,” he said during the webinar, Insights on Vehicle Miles (Kilometres) Travelled in Canada,

The average age of a vehicle in the United States is 12.5 years, the highest it’s ever been. No updates have been made for Canada since 2020. At that time, AIA Canada reported average age at 9.7 years. Industry experts believe that number is about 10.5 years today. That, too, would be a record high for this country.

“We’ve continued to set records,” Campau said during his presentation, Trends Impacting the North American Aftermarket at AAPEX 2023. “I think the real note in average age is the rate at which it’s been climbing. Average age typically does stay pretty consistent or climbs very slightly. The past few years, it’s been climbing pretty rapidly and it’s continuing to look like it’s going to climb pretty rapidly for a couple more years.”

The lack of vehicle use for those pandemic years is going to be the main driver of increased vehicle age. Instead of, say, 20,000 km most people would put on their vehicle, drivers only added, say, 5,000 km. And with the popularity of remote and hybrid work, people are not putting as much commuting travel on their vehicles.

That said, Canadians did return to normal driving levels, at least for a period of time. A report from the Automotive Industries Association of Canada noted that Canadians eagerly got behind the

"Because the kilometres travelled paused for essentially a year or two, we could see another year or two on the average age of the vehicle."

wheel in 2022 before tailing off and hitting a four-year quarterly low to close out 2023.

The Vehicle travel trends in Canada: Q1 2020 to Q4 2023 report explored the median kilometres travelled, number of trips and average distance travelled compared to a baseline, which was represented as a fraction of what would be expected without a global pandemic.

Kilometres travelled in the fourth quarter of 2023 were down 58 per cent from the same time the year before. Even the middle quarters, which cover the summer months, saw significant reduction in kilometres travelled compared to 2022.

The slowdown in vehicle travel was attributed to a weakening economy, impacted by higher interest rates, inflation, and rising energy costs, coupled with changes in work practices.

“Shorter trip durations compared to other quarters suggests a tendency for drivers to take more local journeys compared to longer drives, especially with work from home,” it added.

So fewer kilometres being added means a longer lifespan for vehicles, so long as those vehicles are being properly maintained — meaning greater opportunity for auto care professionals.

“It’s growing, it’s aging, people are keeping their vehicles on the road for a longer period of time,” Campau said of the car parc. “All that means more repairs coming to our bays, more tires that need to be replaced more brake jobs, more oil changes and everything. So good news, in general for the aftermarket.”

How driving behaviour has changed and the impact for the aftermarket // By Adam Malik

ROOM FOR GROWTH

While the number of women working in auto repair circles is growing, improvements can still be made to make it more appealing. Hear from women in the trade — from shop owners to techs — who talk about the stigma, what’s changed and how they’re helping promote women in the industry

By Emily Atkins

From master technicians to shop owners, parts suppliers to educators, the role of women in the automotive industry has changed dramatically since the turn of the century.

In a traditionally male-dominated field, women are carving out space in ways that help the whole sector grow.

On the heels of International Women’s Day, CARS magazine got in touch with a number of women in the sector to assess how they see the industry adapting.

Nhu Nguyen is a Porsche Classic technician at Pfaff Tuning in Toronto. After a decade in other sectors, Nguyen decided to follow her passion and jump into automotive work in her 30s.

“When I was in high school I just fell in love with driving,” she explained. “And I spent a lot of time with my friends who were into cars and I wanted to learn.”

That blossomed into an enthusiasm that stuck with her even as her life took other turns. “So I asked all the questions and I hung out at garages … but I didn't get into the trade until 12 years later when I was 30.”

A career as a technician wasn’t something that seemed realistic to her younger self.

“I didn’t fathom where I could take this, you know? I would enjoy tinkering — taking things apart and putting them back together,” Nguyen said. “But I didn't imagine that I would get to the level that I'm at now to be able to do the

"The responsibility lies with us as shop owners to create environments that attract and retain women,"

work that I do now.”

After a year-and-a-half in the Porsche Classic technician training program, Nguyen joined the Porsche dealership and has been there ever since. She was the only female student in the first North American class Porsche held.

She says the industry has been extremely welcoming and credits the inherent diversity in the industry.

“The car community in itself is very exciting,” Nguyen said. “There are so many different aspects to the car community — different brands, different types and styles of driving. And then there's the Porsche community.

“It’s this small but very large global community that's very tight knit sometimes and others at odds with each other. I appreciate them all. And they've been incredibly welcoming to this girl who thought that she could join in on the fun. They've just been incredibly welcoming to me and my career so far.”

Nguyen uses social media to normalize women in the trades. She can regularly be seen promoting other women working in automotive repair. It’s something that happened almost by accident.

“I enjoy what I do so much, and I think there's so much beauty in what I do,” she said. “So I started out just posting pictures of parts that I thought were cool or interesting. It's now growing into a

platform where I encourage people to follow their dreams and inspire people.”

That’s an important role when you consider the current shortage of staff in the sector, something Nguyen says women can help with.

“We are 50 per cent of the workforce,” she observed. “If you're only looking at the other 50 per cent of the population to fill these roles, you’re going to have a shortage.”

In school, working as a mechanic was not considered an option, Nguyen recalled.

“I had shop class, but it was kind of informational. It wasn't a career choice. We were all guided towards university and these other white-collar jobs,” she said.

“I think that there's been a shift. But women as 50 per cent of the population and of the workforce, we can definitely help fill that void.”

Josie Candito agreed with Nguyen. Candito is the owner of Master Mechanic High Park, in Toronto's west end. She’s been with Master Mechanic since 1992, originally as an accountant in its head office, and as a franchise owner since 1999. Her shop was recognized as the CARS Shop of the Year Award winner in 2021.

“By actively involving women, the industry can significantly contribute to closing the [staffing] gap,” Candito says.

As a female shop owner, Candito has provided a sort of hub for

"My big message is that skilled trade is about skill. I don't care what body parts you have. I don't care what you identify as. I really don't care. Can you fix this car? Yes or no?"

young women interested in the automotive business around Toronto. “Young coop students kind of ask us first, so we’ve gone through many here,” she said. “It's incredible to have started their career as a service technician and it's nice to see them grow and develop and choose that career.”

As for how other automotive entrepreneurs can help encourage more women into the industry, Candito says it all starts with the working environment.

“The responsibility lies with us as shop owners to create environments that attract and retain women,” she explained. “If more people, including women, came to the roles it would be a very good thing to solve the staff shortage.”

Meanwhile, at Auto Niche in Markham, Ontario, shop owner and technician Emily Chung is taking a multi-faceted approach to increasing participation in the trades. She’s also an educator at Centennial College, where she helps foster new talent in the automotive front lines.

Like Nguyen and Candito, Chung came to the automotive world later in life. After working in her family’s parts import company, Chung moved to her own business.

“I did it backwards, in that, a lot of techs, they've been industry for a while and then they opened up the shop,” she said. “I started the shop, built the business, then went back to trade school and wrote my ticket.”

Female sole proprietors are rare, and so are technicians.

“When I went to trade school for the preapprenticeship side, I was one of three females,” she said. “In between shop classes, I would run to the other side of Centennial and pump milk because I was still nursing at that time.”

There are now many more women in the classes Chung teaches. But the Auto Niche owner cautioned against an undue focus on ‘women in skilled trades.’

“There's a fine line where the messaging gets to be almost like ‘you're favoured’ or ‘you get bonus points’ or ‘had it not been for this initiative, you couldn't have done this on your own’,” she noted.

“My big message is that skilled trade is about skill. I don't care what body parts you have. I don't care what you identify as. I really don't care. Can you fix this car? Yes or no?”

She worries that a focus on gender differences can lead to division and sow resentment on the shop floor, especially if it gives people a reason to discredit women’s accomplishments and promotions. She calls for a focus on the job first and says that gender or identity should come second.

“When I step on the shop floor, when I go to training programs, even now I'm going to be one of the very few females for sure, guaranteed. I'm going to be one of the minority,” Chung said.

“But when I'm talking to high school students or college students, they're not really formed yet or they're not secure yet because they haven't realized their full potential. So, the focus on them being different already is a lot of pressure and what they need is to be reminded that they're here for the same reason that all the other straight, white men are.

“They need to be reminded that they're here to learn the skilled trades and they're here to get a good career out of it.”

Emily Chung, technician and owner of AutoNiche in Markham, Ontario, torques a wheel nut on a Chevrolet Volt

“You know that there were many more struggles in the past, but I think today's younger generation is more open-minded and inclusive."

Yet despite the increase in women in the field — and the fact that women, including the three CARS spoke to — consistently earn top marks in the training phase of their careers, stigma around women in the industry is still a barrier.

“I've connected through social media with so many women throughout the trade, so I know that they're out there,” Nguyen said. “All of my experiences through training, through school, have been incredibly supportive. My teachers were always supportive.”

But, she added, while there are more and more women graduating — sometimes top of their classes in these programs — it’s still now difficult for them to find jobs. Some places are hesitant to hire women.

Chung acknowledges this gap, but is optimistic about that going forward.

“You can't solve ignorance,” she says. “I’ve had some crazy comments, and I’ve had many males and females tell me that I shouldn't be fixing cars. So for the shop owners that say ‘I don't want to hire a female’ because they've got a whole list of prejudices. I don't know how much programming … will solve that.”

Instead, Chung sees the gradual shift coming from the groundswell of women in the industry, women like herself, Nguyen, and Candito, who are leading the way with their skills and commitment to the sector.

“You know, I have two boys that I'm raising. And from their perspective, a female technician is normal,” Chung says.

Candito over at Master Mechanic also sees the benefits of a shift in perception. “There's a significant positive change around the acceptance of women in automotive from 1992 to now, for sure,” she said.

“You know that there were many more struggles in the past, but I think today's younger generation is more open-minded and inclusive. So I think the shifts in attitude are welcoming women to the environment, paving the way to participation for the future in the industry.”

Nguyen says she hopes more women see an automotive career as a viable option for themselves.

“I wish I had known how welcoming the industry was. Or how many opportunities there are,” she said. “I might have started earlier.”

Nguyen encouraged anyone thinking about the sector to take the plunge.

“The first step to any change is scary, right?” she said. “You have to believe in yourself. Believe in your capacity to learn. You have to take a chance on yourself.”

Nhu Nguyen, a Porsche Classic technician, works on a vehicle at Pfaff Tuning in Toronto.

Josie Candito has owned Master Mechanic High Park in Toronto since 1999.

HOW I BECAME A SHOP OWNER

My journey to being a shop owner wasn’t typical, but being a women meant there were still hurdles along the way

Along with 11 other female tradespeople last November, I was asked to speak at an event that aimed to educate trade organizations on how to better support women.

This event was organized by the Office to Advance Women Apprentices, an organization that I have been working with for several years and which has offices across Canada. They register both female apprentices and employers looking for tradespeople, with the intention to support women through apprenticeship to Red Seal Journeyperson status.

At this event, I was impressed to see the number of people who came out, wanting to learn about how to create supportive and inclusive spaces for women in the trades. I was also inspired by the stories that these women told. Some stories were hard to hear but showed resilience and some stories spoke to the progress we have seen over the years.

My story was somewhere in the middle; a woman who was

fortunate to have men advocate for her, who advocated for herself, and who now advocates for other women.

My journey into the trades was a little unusual. I hadn’t been interested in auto repair in any way, but I saw it as an opportunity to work with my hands, be regularly challenged and be physically active. The first shop where I applied for a technician position offered me a job as a service advisor instead, as this would be a better position for a woman.

I turned this offer down.

Soon after, the shop owner called to tell me that I could work there for a week and if I liked it, I had the job. Well, I liked it, and I worked hard over the next two years to learn everything they were willing to teach me.

I found out years later that a man at that shop had advocated for me, telling the owner that it shouldn’t matter if I was male or female, just that I had the drive to learn.

"I found out years later that a man at that shop had advocated for me, telling the owner that it shouldn’t matter if I was male or female, just that I had the drive to learn."

Once the level of education I was receiving at that shop plateaued, I accepted an interview from another shop owner who had been asking me to join his team. My interview went very well and we decided that a move to his shop would be a great opportunity for both of us.

Then came the conversation about compensation. I was offered $2 an hour less than one of their other male technicians, who I knew and had less education than I did. Luckily by this point, I knew my value. I countered his offer with $2 more than that less educated technician — he accepted that.

What I learned in this situation is that we women need to advocate for ourselves, as there are still shops that underestimate our abilities

and assume that, because we are women, we are unable to be as productive and efficient as our male co-workers.

After another two years, I found myself in search of a new employer, so I decided it was time to start a shop of my own. I saw a need to provide the community with transparent, thorough service, inspiring trust in female clientele who have historically felt taken advantage of in our industry (whether warranted or not).

As well, I had hoped to be able to provide an inclusive work environment to anyone who wanted to work as a technician. Over the last 13 years, I’ve sought out the education I require through industry organizations, local business organizations and lots of reading. This taught me how to build a successful business, so I can continue advocating for myself, my staff, women in our trade and women in all trades.

What I’ve come to learn is that if we want this industry to not just survive but thrive, we need to recognize the strength that diversity brings to our shops. We have the opportunity to go out in our communities to speak with girls and young women, educating them on the bright future they could have in the automotive industry as technicians, service advisors and shop owners.

Let’s take that opportunity and make this industry thrive!

“YOU NEED IT, WE’VE GOT IT ” . THAT’S NAPA KNOW-HOW .

Over 500,000 vehicle parts and products in inventory, all ready for delivery: that’s over 500,000 good reasons to make us your number one partner. napacanada.com

Erin Vaughan is the owner of Kinetic Auto Service in Regina. If you are a woman in this industry, please reach out to me at erin@kineticautoservice.ca and let me know what your experience has been.

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On the Road

Canadian International AutoShow

February 16-25, 2024

Toronto, Ontario

It was a record-setting year for the Canadian International AutoShow in Toronto, which was visited by more than 371,000 attendees. Four days set single-day attendance records. And they got to see the latest in automotive offerings from 42 brands, up from 24 the year before. The hot topic was battery electric vehicles as several were unveiled during the show. Wakefield hosted a reception the day before the show opened to the public to unveil the new logo for Castrol, which included remarks from Shannon Spano (top left photo). The Barenaked Ladies were the featured performers during VIP Night.

See the event reel on Instagram

PROACTIVELY PLANNING BEST PRACTICES

This year’s winter season was anything but traditional for much of Canada, impacting shops across the country. But using the weather as an excuse for sluggish sales isn’t an option for long-term success. Here are some things to think about to be better prepared

If there’s one thing shop owners used to be able to count on to keep them busy, it was the weather. When we see extremes on either end of the thermometer, it typically can signal a busy time.

But what happens when the weather is relatively pleasant, as much of the country has experienced this winter season? Suddenly, those sales service centres are used to, from dead batteries to failures caused by factors such as rust, dry up. A shrug of the shoulders won’t cut it.

As we navigate through recent months, marked by unfavourable weather conditions for the automotive aftermarket, it's become increasingly evident that service locations must adapt to the evolving landscape.

Simply relying on the weather to bring business into your location isn’t an option. No shop owner wants to have the feeling of panic when they look at their day and wonder if they’ll have enough work to not just keep technicians busy today but generate the money needed to keep the lights on tomorrow.

"Change is constant, and new challenges continually emerge, exerting different pressures on shop owners."

A proactive plan to counter the unexpected should be in the top drawer of every automotive service business. In fact, shouldn’t be dusted off only during times like this — a shop that has planned out its strategy well will have this plan in constant motion for the entire year.

With over a decade of ownership, management and immersion in the automotive parts industry, I've witnessed the cyclical nature of our business, particularly during the winter months of January and February. Year after year, our sales representatives would lament the sluggishness of shops, underscoring the impact on sales.

Fast forward to 2024, where I now oversee a national automotive service franchise network spanning Canada. Reflecting on those past discussions, I'm reminded of the brainstorming sessions we engaged in to support our clients and bolster their business amidst challenging conditions.

While short- to medium-term prospects seem favourable for automotive shop owners due to various tailwinds — such as high interest rates, inflationary pressures, causing elevated costs of new vehicles, and supply chain disruptions from original equipment manufacturers (OEs) — it's imperative to remain adaptable. Change is constant, and new challenges continually emerge, exerting different pressures on shop owners.

The recent winter's adverse impact on industry parts sales and shop visits particularly underscored the significance of adapting strategies. Categories like electrical systems and weather-related breakdown items, including batteries and rotating electrical components, experienced noticeable downturns.

Drawing from past discussions within the parts business, it's clear that shop owners must proactively implement best practices to enhance customer experience and communication.

Key practices include actively engaging with customers on deferred work and scheduled maintenance items, launching seasonal campaigns, conducting customer outreach efforts with service advisors and CRM programs and introducing complementary services to incentivize visits and inspections — such as auto-glass and calibration or undercoating services.

For success during unplanned slow times today, the seeds needed to have been planted yesterday. However, adept shop owners can begin to implement such processes now to avoid lulls in the future.

The automotive aftermarket is inherently a retail business, demanding a focus on streamlined processes, technological integration, and seamless online-to-offline customer experiences.

Shop owners must align their business strategies with prevailing macroeconomic trends to capitalize on opportunities while mitigating seasonal downturns. By embracing innovation, refining processes, and prioritizing customer engagement, automotive service locations can navigate through challenges and position themselves for sustained success in the future, regardless of the seasonal fluctuations that have historically characterized the industry.

QUALITY THE PROS COUNT ON.

Zakari Krieger is the Fix Network, Canadian vice president of Prime CarCare, responsible for the Canadian retail business, encompassing the Speedy Auto Service and Novus Auto Glass business lines

THE REAL SOURCE OF YOUR SHOP’S ISSUES

Many shop owners will look at the business as the source of their problems when they really should look inward first

If you’re an owner who is putting the blame for issues in your shop elsewhere rather than starting with yourself, you’re not alone.

I’m going to be sharing some experiences over the past years of being a business consultant and later a leadership coach in the automotive aftermarket.

I would estimate that in over 80 per cent of the cases when working with shops, the initial conversations are all about the problem being somewhere else other than the owner of the business itself. This can cause some deep-rooted problems and some businesses that end up being quite confused and dysfunctional.

“That’s not me,” many of you will say. Well, read on and then take an honest look at your situation.

In the relentless pursuit of business success, the role of an auto shop owner is paramount. True leadership involves shouldering the weight of both success and failure. Remember, you can’t be a mere spectator; you really are the commander-in-chief of your enterprise.

Let’s delve into some reasons why you as a business owner must unapologetically take responsibility for every facet of your venture.

FAILURE

Great news: Failure is inevitable in the world of entrepreneurship. However, when you deflect blame or make excuses you will hinder

your ability to adapt and lead your team through adversity.

Taking responsibility for outcomes demonstrates decisive leadership. Your choices shape the destiny of your business. Whether those choices lead to triumph or tribulation, owning them fosters a culture of unwavering leadership that your team will feel and respond to.

Recognizing when you fail as an opportunity to learn and for growth is a lens that only the very successful do. Get this right. Sharing these lessons with the team means that you will all take a step toward your goals as a unit.

This mindset shift you take will encourage a culture of innovation where setbacks are seen as stepping stones to success, not roadblocks.

A small tip for you: Communicate setbacks as a part of a faceto-face meeting, not as a memo or e-mail. We want to support our teams through this and not just have them read the news.

TRUST

The lifeblood of any business is trust. Owners who admit to both success and failure earn the trust of their teams. Transparency and accountability build a reputation for reliability.

Successes become collective victories, and failures are viewed as challenges to overcome together.

This dynamic creates a cohesive and empowered workforce.

VISION

There is no success in your business without vision and direction. Quite often, we are blinded by the daily operations and we forget to see the direction that we’re heading in. When you embrace a strategic vision, communicate it and actually live it, then you will see your team rally around you.

An automotive shop with no vision is like having a convenience store with its doors open and hoping for the best every day. Over the years of coaching, I’ve learned the world has changed. People want to belong to something. Give your team that something through your vision and show them the direction to get there.

Remember to make decisions that don’t focus solely on immediate wins, but on the enduring success of the business.

WORK TO BE DONE

Let’s say the message of addressing accountability, failures, trust and vision has resonated. That’s great. But understanding the message and doing something about it are different things. There’s still work to be done.

So where do you go from here?

Keep this tip in mind: The way you do one thing is the way you will do everything. I say this for a very good reason — if you feel overwhelmed and frustrated at work, you are going to bring that into other areas of your life. Your stress will be felt by your loved ones. This is not what many of us signed up for.

It’s a simple piece of advice: Get a coach. In the same way that Wayne

Gretzky had a coach for his entire playing career, so should you.

You need a coach with whom you resonate and able to be open and honest. That’s how you will get open and honest feedback to improve yourself and your business.

I demand full honesty from my clients because that is the only way that change happens. I refuse as many clients as I take on because I know that I can’t help everyone. Without this connection, true change doesn’t happen.

Don’t tell yourself the story that old dogs can’t learn new tricks. It’s only a case of how much you desire the outcome.

CONCLUSION

In the cutthroat world of business, ambiguity and challenges are constants. Auto shop owners who develop true vision and unflinchingly accept responsibility for the outcomes of their ventures not only demonstrate strength but also fortify the foundation of their enterprises.

True leaders don't shy away from the tough moments. They confront them head-on, building a legacy of resilience and triumph in the face of adversity. Success or failure, business owners who embrace responsibility are the unwavering pillars upon which their businesses stand.

FILTRATION YOU CAN TRUST.

WIX® makes the highest quality filters, built to perform in the toughest conditions. Plus, we supply the service and training that ensures your success. Trust WIX to provide full coverage of oil, air and cabin air filters to meet all your customer’s needs and keep their vehicles running.

Greg

BAYWATCH TAKE A LOOK AT THE NEWEST PRODUCTS

WIRELESS INDUCTIVE CHARGING KIT

K-Tool International has added a wireless inductive charging kit (KTIXD5532KIT3) for auto professionals. The kit includes a dual pad wireless inductive charging base, 650 lumen chip-on board (COB) wireless inductive charging work light and 650 lumen COB wireless inductive charging swivel work light. The wireless charge base charges two devices simultaneously and works in conjunction with the two work lights, and any Qi-compatible devices. Users can use one light while recharging backup lights. The charging base can be mounted magnetically to any ferrous metal surface horizontally or vertically.

https://www.toolweb.com/brands/k-tool-international.html

EPB CALIPERS

Continental expanded ATE Electronic Parking Brake (EPB) Caliper options for European makes. The 10 new parts provide coverage for more than five million vehicles in operation, including models from BMW, Volkswagen, Audi and Volvo from 2016-2021. The new calipers are direct OE replacement parts designed to the manufacturers’ OE specifications. Application coverage includes Audi A3 Quattro, Q3; BMW 228i Gran Coupe, 228i xDrive, i3, i3s, X1, X2; Mini Cooper, Clubman, Countryman; Volkswagen Arteon, Atlas, Tiguan, and the Volvo XC90. www.ate-na.com

DIGITAL CATALOGUES

Purolator Filters, a division of Mann+Hummel, announced the company will now provide its product application catalogues with filtration information for Mann-Filter, Purolator, WIX products and more all online. The catalogues can be accessed at: www.mannhummelcatalogs. com/products. These catalogues will be updated as new offerings and brands become available. Users can view, download, and print a copy of each catalogue for free. The website will continue to offer professionally printed catalogues to customers at a minimal fee.

www.mann-hummel.com

BMW 5 SERIES SUSPENSION

KW Automotive has introduced a new coilover suspension for the BMW 5 Series Touring (G31) equipped with rear air suspension. Much like the BMW 6 Series GT (G32), this suspension manufacturer has specifically tailored the rear shock absorbers of its coilover suspension to suit vehicles with air suspension. Under the component approval process, the BMW 5 Series Touring (G31) can be lowered by 30 to 55 millimetres at both axles. The KW V3 coilover suspension is available for BMW 5 Series Touring models with rear-wheel drive.

www.kwsuspensions.net

OFF-ROAD LIGHTING

Continental announced the NightViu premium lighting line of professional driving and working lights will be made available to consumer markets including off-road enthusiasts, recreational vehicles (RV), and marine. These were originally designed for use on construction, mining and offhighway equipment. They are built to withstand extreme temperatures, vibration, dust, and moisture. The lights feature advanced LED technology that provides excellent lighting performance and exceptional energy efficiency. NightViu Driving Lights provide a focused beam of light for long-distance illumination.

www.continentalaftermarket.com

TIMING CHAIN KIT

SKF has added a new lineup of timing chain kits. They come packaged with all components needed for a complete engine timing chain replacement and feature an anti-friction chain for maximum strength and durability. The kit’s components include sliding guides, chain tensioners and sprockets. It’s designed with high-strength, heat-treated steel and the latest wear-resistant technology to increase longevity. The timing chain prevents unnecessary friction or slippage between the chain and sprocket teeth. The kits are highly customized to perfectly match vehicle specifications and facilitate faster replacement.

www.skf.com

AIR PURIFICATION

ADDED DISTRIBUTOR

VL Communications’

AB Magique software for mechanical and tire workshops is now available with the DTTIRE distributor of the Touchette Group. The software carries a new functionality for processing out e-commerce transactions for tires and rims. Once identifiers have been obtained from their representative, all users of the software can now connect to the DT-TIRE transactional site and place their orders without leaving their customer’s estimate window. This reduces the risk of errors in transcribing prices and numbers as everything is imported from the site in one click.

www.vlcom.com

ADVERTISER INDEX

SKF has released a new smart air purification system that upgrades most vehicles’ factoryinstalled cabin air filters. This provides a higher level of air purification to filter impurities, such as pollen, smoke and particulate matter from wildfires and heavy traffic. The system provides a constant flow of clean, fresh air, reduces carbon dioxide levels and flushes out odours, airborne viruses and bacteria. The particle-charging technology gives airborne particles an electrical charge as they enter the system, making them “stickier” so they get trapped more effectively in the filter.

www.skf.com

E-COMMERCE PLATFORM

Now available from Epicor is a new B2B e-commerce platform to serve automotive replacement parts distributors and their customers. The cloud-based Epicor Commerce for Automotive (ECA) solution is designed to help automotive parts distributors and other users increase sales and customer satisfaction by providing up-to-date, customer-specific part pricing and availability. Major features of the new B2B eCommerce platform include self-service account management, multi-seller support, easier lookups, third-party integrations, buy again functionality, promotions management and quote builder.

www.epicor.com

CAR-TOONS

"My mom's is a souped-up model."

BAYWATCH

KNOCK SENSORS

Continental has added eight new part numbers to its OEM Knock Sensors line. The additions provide application coverage for some of the most popular domestic, European and Asian makes and models on the road today. The expanded line covers Chrysler, Dodge, Ford, Infiniti, Jeep, Lincoln, Mercedes-Benz, Mercury, Nissan, and Ram models ranging from 2000 to 2023. The new sensors provide coverage for 28,814,500 vehicles in operation (VIO) in the United States and 2,438,395 vehicles in Canada.

www.liqui-moly.com

BRONCO ADDITIONS

Dana Incorporated has introduced the Ultimate Dana 60 rear semi-float axle and Ultimate Dana 44 AdvanTEK front-drive unit as a premium performance offering for the Ford Bronco SUV. The Ultimate Dana 60 features Spicer chromoly steel axle shafts, Spicer ring and pinion gearing, a nodular iron diff cover, and heavy-duty brackets. The Ultimate Dana 44 AdvanTEK front-drive units are built to handle the Bronco SUV’s high-torque engine, provide increased strength and durability, and offer a choice of gear ratios for optimum performance when upgrading tire size and other driveline components, such as half shafts.

www.danaproparts.com

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