UPDATE YOUR
TPMS
Staying on top of TPMS | 16
Manufacturers are warning about tire pressure monitoring system issues severely impacting shops and parts retailers due to lack of updates. Why they want you to make sure your tools stay current and aren’t falling behind
Class Act | 12
Lethbridge Polytechnic, Lethbridge, Alberta
Service Notes | 5
Stepping up our game
Industry Expertise | 14
Losing the personal touch
Owner Overview | 22
So you’re thinking about opening a second location…
Business Coach | 24
Be where you want to be
EMBRACING CHANGE: EVOLVING WITH AUTO GLASS IN THE FUTURE OF AUTO REPAIR
FOR OVER THREE DECADES, R&S Auto has stood as a pillar of reliability in the mechanical and collision repair industry, guided by General Manager Dilraj Sekhon's unwavering commitment to excellence. His journey into the automotive world was sparked by a profound admiration for his family's work ethic, instilling in him a deep passion for the field. "I saw firsthand the dedication my family put into their work, and that inspired me to pursue a career in automotive services," Sekhon reflects.
At the heart of R&S Auto's success lies a philosophy deeply rooted in the values imparted by Sekhon's grandfather: honesty, integrity, and a relentless focus on delivering exceptional customer service. These principles have not only shaped their business operations but also forged enduring bonds with clients and the local community over the years. "Our goal is to not just repair vehicles but to educate our customers on how to maintain and care for their cars," Sekhon emphasizes, highlighting their commitment to empowering clients through knowledge.
Recently, R&S Auto made a strategic decision to expand their service offerings by integrating auto glass repair, particularly partnering with NOVUS Glass, renowned for their expertise and innovation in the field. This move was driven not just by market demand but also by a forwardthinking approach to anticipate industry shifts, notably the rise of electric vehicles (EVs). "Previously, like many other repair shops, we outsourced our auto glass repair needs, however, as EVs become more prevalent, the variables of automotive repair are changing," Sekhon explains. "We saw an opportunity to enhance our service capabilities and meet the evolving needs of our customers."
The advent of electric vehicles (EVs) is poised to revolutionize
traditional service categories in mechanical shops. Unlike conventional internal combustion engine vehicles, EVs have fewer moving parts, no traditional engine oil, and different maintenance requirements. This shift will likely reduce the demand for services like oil changes and exhaust system repairs while increasing the need for expertise in electric drivetrains, battery maintenance, and software diagnostics. Mechanical shops will need to adapt to ensure they are not left behind.
The decision to incorporate auto glass repair is part of R&S Auto's broader strategy to diversify their service portfolio while maintaining their core values. "NOVUS Glass represents a commitment to quality and cutting-edge technology in auto glass repair," Sekhon notes. "By aligning with NOVUS, we ensure that our customers receive the highest standard of service for their vehicles."
This expansion not only enhances R&S Auto's competitive edge but also underscores their dedication to staying ahead of industry trends. The comprehensive shop has invested in training and equipment to handle advanced technologies like ADAS calibrations, which are crucial for the safety systems in modern vehicles.
Looking ahead, Sekhon and the team at R&S Auto are optimistic about the future. "We see tremendous potential in the convergence of auto repair and emerging technologies," he concludes. "Our commitment continues to be to provide superior service, build lasting relationships, and adapt to meet the changing needs of our customers and our community."
By embracing auto glass repair as a cornerstone of their evolution, R&S Auto is ensuring they’re not just keeping pace with the change but leading it.
Publisher | Peter Bulmer (585) 653-6768 peter@turnkey.media
Managing Editor | Adam Malik (647) 988-3800 adam@turnkey.media
Associate Editor | Derek Clouthier
Contributing Writers | Greg Aguilera, Alan Beech, Zakari Krieger, Erin Vaughan
Creative Director | Samantha Jackson
Video / Audio Engineer | Ashley Mikalauskas, Nicholas Paddison
Sales | Peter Bulmer, (585) 653-6768 peter@turnkey.media
Delon Rashid, (416) 459-0063 delon@turnkey.media
Circulation | Delon Rashid, (416) 459-0063 delon@turnkey.media
Production | Tracy Stone tracy@turnkey.media
CARS magazine is published by Turnkey Media Solutions Inc. All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior consent.
Canada Post Canadian Publications Mail Sales Product Agreement No. 43734062
“Return Postage Guaranteed” Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept., CARS magazine, 48 Lumsden Crescent, Whitby, ON, L1R 1G5
CARS magazine (ISSN# 2368-9129) is published six times per year by Turnkey Media Solutions Inc., 48 Lumsden Crescent, Whitby, ON, L1R 1G5
From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us.
DSTEPPING UP OUR GAME
ealers are paying more attention to traditional aftermarket customers and their efforts are being rewarded.
Reports from AIA Canada and Lang Marketing this year reveal that dealerships are increasingly outperforming independent automotive service providers (ASPs) in several key areas. As dealerships enhance their offerings, independent service providers must take their business more seriously to remain competitive and regain consumer trust.
The AIA Canada report, Dealership versus Independent: How Canadian Vehicle Owners Choose a Service Provider, highlighted that a significant portion of Canadians believe dealers outperform the aftermarket. This trend is worrying for independents, especially when dealerships are seen as superior in areas such as helpful service advisors, proactive notifications, technical competence and quality of work.
On the other hand, independents still hold an edge in terms of value for money and trustworthiness. However, this advantage is not enough to stem the tide of consumers leaning towards dealerships for their automotive needs.
Independent service providers have historically been the backbone of the automotive repair and maintenance industry. Independents traditionally know their customers better; they’ve had long-standing relationships with many of their customers.
Yet, the landscape is changing. Consumer expectations and perceptions have been reshaped. Dealers have seized this opportunity to improve their services, expanding services to include makes and models beyond their brand and introducing quick-lube services, quick-service lanes and extended business hours to enhance convenience. These moves are paying off — consumers perceive dealer repairs as more convenient and technically superior than they did five years ago.
For independents to regain their footing, several critical areas need immediate attention. First and foremost is the consistency in service delivery. According to the AIA Canada report, two-thirds of respondents stated they would trust their service centre more if the same technician always worked on their vehicle.
Another area is in customer communication. Consumers today expect proactive engagement. Dealers have set a bar with proactive notifications and detailed explanations of repairs and maintenance. Independents can adopt similar practices, using digital tools to send reminders, updates and educational content about the importance and impact of various services. Some shop owners have done this already. Many have not.
Price competitiveness remains a strong advantage for independents, but it should not be the only selling point. Technical expertise and quality of work is crucial. That means getting the training and continuous education needed for today’s vehicles.
Things are changing as dealerships see opportunity in business that was traditionally for the independent market. They’re making significant inroads in areas that used to be dominated by the aftermarket. This is a threat the auto care sector has to take seriously.
President & Managing Partner | Delon Rashid Head of Sales & Managing Partner | Peter Bulmer
Corporate Office
48 Lumsden Crescent, Whitby, ON, L1R 1G5
By adopting practices dealers already apply, independents can not only retain their existing customer base but also attract new customers, ensuring long-term success in an increasingly competitive market.
Adam Malik Managing Editor, CARS
Let me know what you think.
We want to hear from you about anything you read in CARS magazine. Send your email to adam@turnkey.media
HOW TO KEEP UP WITH CONSUMER CHANGE
There is a severe flip-side to this. We tried using an online presence. It generated a lot of no-shows and wasted time. Without a personal contact of some kind for our first interaction, I have no idea if I’m talking to someone I even want to deal with. I took our website down and never looked back. Same with sales tools like tire quote requests through our distributors' search tool. I think I converted one quote request out of the hundreds I wasted my time on – and I know it wasn’t because of price. Came to realize later we were getting quote requests from people hundreds of kilometres away. I’m an older millennial, not some old curmudgeon afraid of the interwebs, but I have come to absolutely despise that way of doing business, and my appointment backlog doesn’t seem to be shrinking.
Geoff Walton, Grant Street Garage
Too many people think they can run this industry with never experiencing the frontline or failing at doing so. It's great to have all these techniques in place, but the real world is not a fantasy. The automotive industry should be promoting consumers to leave their vehicles for service and repairs, not promoting a quick-service lane that one can wait for. The problem is people do not want to give up their freedom of transportation or being inconvenienced without their cars. We have to educate the consumer that these cars are complicated and there are just too many variables that can jeopardize the timeline of repairs or services being completed.
Rob Nurse, Bob Nurse Motors
BARRIERS SHOP OWNERS FACE IN EV, ADAS PREP
I agree shops need to be prepared for the onslaught of new technology and EVs. We have had three charging stations for over two years and currently service over 30 EVs. However, I disagree on the need for fast charging. The expense will not give a big enough return on investment. We find our actual clients have no problem leaving vehicles to charge. Transient consumers are looking for fast chargers.
Bruce Eccles, Eccles Auto Service
THE RISK OF NOT DOUBLE CHECKING VEHICLES BEFORE CUSTOMER PICK UP
Most people don’t say anything so you may never know. They just don’t come back. It is very important to have policies and procedures in place and have them followed. Quality checks often catch problems and keep employees following these procedures.
Doing all jobs the same way every time prevents mistakes.
Bob Ward, The Auto Guys
We have a hardcopy checklist we give the techs, they initial every checklist item and leave it in the car so customers can see what was done. It helps to show we are thorough, and people often notice that there was no labour charge for those checks, and that goes a long way too. We timed it, even adjusting tire pressure in all four tires, the time spent never exceeded 10 minutes.
Glenn Kroeze, Western Turbo
THE KEY ROLE FOR OLDER TECHS IN AN AI WORLD
All AI will do is train techs not to think. You cannot rely on AI for assistance in the auto service sector. Look how well it worked with autonomous driving vehicles! We need techs who are analytical and thinkers, not ones who will rely on AI. Our education system needs improvement instead of developing AI.
Bob Ward, The Auto Guys
Don’t think AI will just dive in and say replace a part but would guide tech along a diagnostic testing approach. This is already used in scan tools.
Mike, Elite Auto Service
HOW THE AFTERMARKET IS TREATING AMAZON
Jobbers have been selling parts to those who install their own parts for years at a lower cost. This just makes the selection larger. If the part is wrong from a local jobber, it can be exchanged in a very short time. But from Amazon and eBay? Could take a day or two. Who covers shop time to put the vehicle back together or get it towed out until the correct part comes in?
Bruce Goddard, The Rad Shop
I agree with Bruce but there is so much pushback from the clients that regardless of workmanship, they will call any and all service outlets to find one who will install their Amazon parts. For the reasons that Bruce has outlined, the service outlets should now be expressing to the clients that there is no warranty on parts or labour for customer-supplied parts of any kind and that there should be an hourly charge for bay time regardless if any work is being done or not. That would cover any costs that the customer would incur over a warranty situation or they pay to have the vehicle reassembled to get it out of the bay. This needs to be a contract laid out before the vehicle comes in the door. We have an extreme lack of technicians, we cannot be wasting their time.
Barry Makins, Makins Automotive
Scan the QR code for the latest and more in-depth news online.
AFTERMARKET EMPLOYMENT IS ON THE RISE
EMPLOYMENT LEVELS IN the auto repair sector are higher than pre-pandemic levels, according to data from DesRosiers Automotive Consultants.
The automotive aftermarket showed robust growth in 2023, with the automotive repair and maintenance sector reaching 121,000 employees by December, surpassing 2019 levels by 4.8 per cent. Similarly, employment in automotive parts and accessories stores came in at about 5 per cent above pre-pandemic figures.
However, other sectors lagged behind. Motor vehicle manufacturing remained 11 per cent below 2019 levels, while automobile dealers were still slightly short of returning to prepandemic employment numbers.
“The overall employment picture in the automotive space was positive by the end of last year,” commented Andrew King, managing partner at DesRosiers. “With the manufacturing side of the industry transforming, the retail aftermarket led in employment growth.”
MOBILE REPAIR IS OUTPACING DIFM
THE BARRIERS TO MOBILE vehicle repair are coming down and the market is now growing at a much faster pace than the do-itfor-me segment, a recent report found.
From 2016-2020, the mobile repair market grew 16 per cent annually — then twice that pace the next two years, reported Lang Marketing.
“Between 2016 and 2022, mobile repair climbed at an annual pace more than 10 times faster than the overall DIFM light vehicle market,” it said in its report, Mobile Repair Surges Ten Times DIFM Pace.
There used to be three key barriers that were believed would insulate vehicle repair from disruption: The need for hands-on technician diagnosis, required parts at the place of repair and the value of a personal relationship between vehicle owners and repair outlets.
But that’s now changed. Advancing technology and the differing values of younger generations have played roles in significantly altering how consumers decide when and where to have their vehicles repaired.
“The rapid growth of mobile repair has demonstrated that the barriers to auto repair disruption are no longer as formidable as once thought,” Lang’s report said.
Mobile repair, it observed, can perform more than 85 per cent of repairs in one visit to the client, with an expanding range of repairs coming.
VEHICLE OWNERSHIP IMPACTED BY INFLATION
CANADIAN MILLENNIALS ARE increasingly being priced out of car ownership due to inflation, a recent study revealed.
Those being hit hardest are between the ages of 25 and 34, according to the Car Ownership Index from Turo, a peer-topeer car-sharing marketplace. It found that 56 per cent of young millennials are less inclined to purchase or lease vehicles this year — compared to 46 per cent across all age groups.
Last year, the percentage of Canadians reconsidering car ownership was lower with 39 per cent showing a level of financial caution related to vehicle ownership. The findings indicate a shift in Canadians’ approach to car ownership, exacerbated by financial concerns that have escalated over the past year.
The index pointed to a growing trend of economic conditions affecting Canadians’ decisions on car ownership. Nearly two out of every five (37 per cent) respondents without a vehicle stated that high costs are the primary deterrent — an increase from 32 per cent the previous year.
The index shed further light on the struggles young millennials face in maintaining or acquiring a vehicle. Almost one in five (17 per cent) of young millennials plan to forego owning or leasing a car in the future, compared to 12 per cent across all demographics.
LIGHT TRUCKS BOOSTING INDUSTRY BUSINESS
A NEW REPORT FROM Lang Marketing noted that light trucks
surpassed cars in aftermarket product volume by over 60 per cent per vehicle last year, a noticeable increase from the 50 per cent difference observed a decade ago.
In Canada, DesRosiers Automotive Consultants reported that the light truck segment cracked the 85 per cent mark for the first time for new vehicle sales in 2023.
These bigger vehicles are more costly to repair. And with more of these vehicles entering the traditional aftermarket sweet spot, the aftermarket is benefitting.
The disparity in product use between light trucks and cars can be attributed to three main factors. First, the components for light trucks generally carry a higher price tag than those for cars. Secondly, there is a higher volume of accessories for light trucks, particularly for pickups and SUVs. Third, light trucks have significantly increased their presence in the traditional aftermarket sweet spot category.
However, the report warns of a potential reduction in the sweet spot’s population starting in 2026 due to a downturn in 2020 new vehicle sales and a sustained below-average market size through 2023 and beyond.
“This will make the dominant share of light trucks in the six-to-10-year vehicle age group even more critical to the annual volume of aftermarket products,” the report said.
UNI-SELECT MAKES SEVERAL ACQUISITIONS
QUEBEC-BASED UNI-SELECT recently acquired three different jobbers across Canada.
First, in British Columbia in June, Uni-Select expanded its footprint in the province by acquiring Alder
Auto Parts, a long-time member. The business has been around since 1978 and currently serves Port Kells and Cloverdale, just outside of Surrey and Aldergrove, near Langley, with 34 staff members. This came about two months after Gilbert Auto Supply was acquired by Uni-Select.
“Joining Uni-Select starts a new and important chapter for us,” said John Feddersen, president of Alder Auto Parts. “We are proud to unite with a company that respects our heritage and shares our values. This partnership will amplify our strengths and continue the legacy we have built in this community.”
Then, Uni-Select announced it added jobbers in Ontario and Quebec. General Auto Parts, part of the Toronto community since 1959, was acquired. It caters its automotive aftermarket parts to retail, wholesale and corporate customers. Its 32,000 sq-ft. store is located near Pearson International Airport and is staffed by 27 employees.
In Saint‐Eustache, Québec, longtime member Miron Auto Dépôt was acquired. It has served the community for 50 years.
The flurry of moves comes less than a year after LKQ completed its acquisition of Uni-Select.
DEALER WAIT TIMES INCREASE
DESPITE WAIT TIMES at dealerships increasing due to parts delays and labour shortages, customer satisfaction increased, according to J.D. Power.
The 2024 U.S. Customer Service Index Study found that the overall service satisfaction score increased by five points to 851 on a 1,000-point scale.
“It’s encouraging to see an improvement in service satisfaction but, unfortunately, the capacity and wait time issues have gotten progressively worse since the pandemic and show no immediate signs of easing up,” said Chris Sutton, J.D. Power’s vice president of automotive retail.
He further noted the mixed nature of the results. While service satisfaction has seen an uplift, the issues surrounding capacity and wait times have worsened since the pandemic, with no immediate solutions in sight.
The study further found that appointment wait times are increasing, with mass-market vehicle owners waiting an average of 5.2 days and premium vehicle owners waiting 5.4 days.
It also noted that a growing preference for prompt service is leading more customers to choose aftermarket facilities over dealerships.
PRIVATE LABEL LESS APPEALING
WHILE THERE MAY have been an initial push for consumers to choose private label options for their automotive aftermarket needs, it appears the area isn’t growing.
Nathan Shipley, executive director of industry analysis in automotive at Circana, showed data from the last three years and it all suggested that numbers are flat in this area.
“But there’s not some major shift to private label like I think a lot of us would expect as we have gotten into a little bit tougher economic times this year,” he said at AAPEX 2023 during his session, Aftermarket Outlook 2024.
A low-income consumer is more likely to opt for private labels more often than a higher-income one. Private labels made up 50 per cent of their purchases.
“So [there is a need out there] for branded offerings and not discounting having premium products targeting that higher income consumer,” Shipley said.
Shipley had previously noted that it was the higher-income consumer who was frequenting the aftermarket more often. Retailers, he said, need to account for that when thinking about their product offerings.
Shad’s R&R drew 277 golfers on June 13 at Woodington Lake Golf Club in Tottenham, Ontario. The 49th edition raised $175,000 for those suffering from muscular dystrophy.
REPAIR
DEMAND RISES AS OUTLETS FALL
THE DO-IT-FOR-ME (DIFM) automotive service and repair market has experienced significant shifts over the past decade, with a growing demand for vehicle repairs but a declining number of repair outlets.
According to data from Lang Marketing, while the volume of products installed by automotive technicians increased by more than 25 per cent from 2013 to 2023, the number of repair outlets fell by 10 per cent.
The COVID-19 pandemic had a profound impact on the DIFM market in recent years. In 2020, the market saw a double-digit decline in light vehicle repairs across the United States, coupled with a sharp reduction in the number of repair outlets. Although the DIFM market regained its product volume over the next three years, the total number of repair outlets did not recover, indicating a lasting effect of the pandemic on service infrastructure.
However, while many repair outlets struggled, repair specialists — outlets focusing on a limited range of vehicle services — showed resilience.
The changing landscape of repair outlets has substantial implications for the automotive aftermarket, Lang noted.
With fewer service stations and garages, there is increased pressure on the remaining outlets to meet the rising demand for repairs. This shift affects the competitive strength of distribution channels supplying the DIFM market and impacts the volume of aftermarket brands and the share of product volume captured by both dealers and independent repair outlets.
MOBILE REPAIR IS OUTPACING DIFM
THE BARRIERS TO mobile vehicle repair are coming down and the market is now growing at a much faster pace than the do-it-for-me segment, a recent report found.
From 2016-2020, the mobile repair market grew 16 per cent annually — then twice that pace the next two years, reported Lang Marketing.
“Between 2016 and 2022, mobile repair climbed at an annual pace more than ten times faster than the overall DIFM light vehicle market,” it said in its report, Mobile Repair Surges Ten Times DIFM Pace.
There used to be three key barriers, ones that were believed would insulate vehicle repair from disruption: The need for hands-on technician diagnosis, required parts at the place of repair and the value of a personal relationship between vehicle owners and repair outlets.
But that’s changed now. Advancing technology and the differing values of younger generations have played roles in significantly altering how consumers decide when and where to have their vehicles repaired.
“The rapid growth of mobile repair has demonstrated that the barriers to auto repair disruption are no longer as formidable as once thought,” Lang’s report said.
Mobile repair, it observed, can do more than 85 per cent of repairs in one visit to the client, with an expanding range of repairs coming.
On the Road
Mazda MazTech Service Skills Competition
June 14, 2024
Richmond Hill, Ontario
Ten Mazda Canada technicians competed for the crown of top tech in the country. They were given two hours to run through a repair order, diagnose the issues and solve them on a 2024 CX-30 with all-wheel drive. Some issues included the ignition only turning on if the remote is near the push button, the ignition shutting off when attempting to crank/start the engine, the engine running rough and more. At the end, Robert Kras (top left photo) was announced the winner. He will head to an international recognition event hosted by Mazda Japan in Japan, along with next year’s Canadian winner.
Proudly brought to you by
CLASS ACT
CARS will regularly feature automotive schools across Canada. In this issue, we learn more about Lethbridge Polytechnic If you’d like your school featured, reach out to adam@turnkey.media.
Tell us about
your
Name of school:
City:
Head of program:
school. What do you offer? How many students do you have?
Lethbridge Polytechnic was founded in 1957 as Lethbridge Junior College and was Canada’s first publicly funded community college. The institution is located in sunny southern Alberta on the traditional lands of the Blackfoot Confederacy. Lethbridge Polytechnic offers technical training in its state-of-the-art Trades, Technologies and Innovation Facility which officially opened in 2017. Some of the various trades offered include: automotive systems; parts technician; heavy equipment technician; agriculture equipment technician; electrician; plumber; carpenter; welder; and cook and baker.
Lethbridge Polytechnic also offers an industry-leading Wind Turbine Technician program.
The Automotive program, one of the first programs offered at Lethbridge Junior College, continues to meet the highest standards. Many of the institution’s experienced instructors are graduates of the program. The Automotive Service Technician Apprenticeship program provides hands-on training, from the basics to advanced technical diagnostics, during the first two years of the four-year automotive apprenticeship. It follows the curriculum provided by Apprenticeship and Industry Training and includes additional features, such as four-wheel dynamometer and performance-related classes. The course runs for nine months, includes 24 students and features a practicum placement with one of Lethbridge Polytechnic’s many industry partners.
What unique experiences are available to students?
At Lethbridge Polytechnic, students work on everything from components to the newest vehicles. They gain hands-on experience with their own vehicles and a variety of others, including the latest models donated by the institution’s industry partners. Lethbridge Polytechnic instructors are experienced journeypersons with extensive industry knowledge. Smaller class sizes ensure one-on-one learning when needed.
The polytechnic’s work placement program offers valuable industry experience and contributes to a high graduate employment rate of approximately 80 per cent. As a
Lethbridge Polytechnic
Lethbridge, Alberta
Justin Romeril (chair); Dave Cole Eric Mitchell (lead instructors)
leader in student experience, Lethbridge Polytechnic provides comprehensive academic support to help students succeed and boasts an active students association.
How are you preparing today’s students to be tomorrow’s automotive service professionals?
Lethbridge Polytechnic’s experienced instructors are passionate automotive professionals who are dedicated to the trade. Having recently worked in the industry, they continually upgrade their skills to pass on knowledge of the latest technology to students. Regular advisory meetings with employers ensure the program meets current industry demands and provides students with the skills employers are looking for.
Why is this an exciting time to be a student in an automotive trade school?
The automotive industry is evolving, shifting from internal combustion engines to alternative power sources and developing mechanical efficiencies. This dynamic field brings new and exciting challenges daily, offering a stimulating career with ample opportunities for learning, growth and applying knowledge in various ways. The opportunities in the automotive industry are truly endless.
A special section dedicated to showcasing automotive trade schools
Stats that put the North American automotive aftermarket into perspective
18.7% $175,000
Mass-market vehicles saw a large jump in purchases in the first quarter of 2024. Conversely, luxury vehicles dropped 7.3%.
DesRosiers Automotive Consultants
$815
The amount new car owners spend on upgrades in the first year of their purchase while 44% of all buyers in the U.S. splurge between $250 to $1,810 annually.
International Drivers Association
Shad’s R&R Golf Tournament added to its lifetime donation total for those suffering from muscular dystrophy. In 49 years, more than $5.7 million has been raised
Shad’s R&R
2,474
The number of parts and accessories wholesalers dropped 3.1% from 2022 to 2023 but the number of retailers grew 0.9% to 4,950 establishments.
57%
The majority of Canadians would drive five hours than take a flight. Additionally, 78% believe that having access to a car during vacation significantly reduces travel-related stress.
Turo
68%
Most drivers planned to take a road trip this year with 93% saying they enjoy taking a road trip. Most (82%) prefer the scenic views.
Mazda North American Operations
81%
Most Canadians believe that high living costs make proper tire inflation more important than ever as gas prices remain high and EV range is important.
Tire and Rubber Association of Canada
2025 Auto Care Factbook
4.2%
The increased cost of maintenance as price gains continue in the aftermarket. Parts saw a 2.9% uptick in April.
DesRosiers Automotive Consultants
24,760
Motor vehicle repair shops grew 0.5% over a 10-year period to 2023. From 2022 to 2023, growth was 0.7%, or 165 establishments.
2025 Auto Care Factbook
LOSING THE PERSONAL TOUCH
//
WBy Zakari Krieger
hen a corporate entity acquires an entrepreneurial jobber business, the most profound impact on shops often stems from the shift in accountability and the loss of the personal, entrepreneur-to-entrepreneur relationships that once thrived.
The pressures facing jobbers today are certainly real. Parts proliferating requires more and more working capital for inventory, high capital expenditure costs with constant requirements for fleet
replacement and high servicing costs eating into profitability from fuel to fleet maintenance. Generational jobber businesses more and more are looking for exit strategies and to capitalize on the demand from consolidators.
My family's journey in the automotive parts business began in 1953 when my great-grandfather founded an independent jobber business. Through three generations of family leadership until, fresh out of university, I assumed leadership, acquired the business and
eventually divested it. With over a decade at the helm, I've navigated the challenges of owning and operating an auto parts business. Running and owning the business made me aware of just how tough it is for my peers.
And now I have experience in selling a generational family business to a large corporation. Drawing from this, it's clear that understanding these transitions is crucial for the industry.
In my executive role at Fix Network, overseeing our franchise network with mechanical and auto glass services, I've witnessed the profitability and growth opportunities for small business owners. This comes as changing trends emerged during the pandemic, forcing a decline in the number of shops in the Canadian market and reduced profitability among service centres in recent years. Shops employing strategic management techniques have been able to thrive, even amid macroeconomic challenges that impacted OEM vehicle sales like supply chain disruptions, inflation and rising interest rates.
As such, there has not been a consolidation within the service side of the business with the mechanical or glass service in comparison to what we have seen on the parts and distribution side of the automotive aftermarket in Canada.
However, industry consolidation of legacy businesses and jobbers on the distribution side of things is not at all a bad thing. Shops often benefit from increased inventory at the store level, access to more aggressive pricing programs in some cases and benefits that go with economies of scale.
The biggest impact from the shop perspective that I have experienced is the transition of accountability when a corporate entity does buy an entrepreneurial business. There is a real aftershock that takes place in the relationship the corporate staff then have with the shop compared to the entrepreneur-to-entrepreneur relationship the shops and jobbers often build in their respective markets.
The owners of the shops who were our best clients became great personal friends and those bonds went well beyond the walls of the parts stores and the shops. This cannot be taken lightly for shops. These relationships can’t be modelled into a business plan after a jobber has been purchased by one of the big distribution corporations.
In other words, these relationships can't be easily replicated by corporate integration plans. While merger and acquisition growth delivers shareholder value and revenue targets, it sometimes drives shops to switch to another local jobber rather than endure the changes brought by a corporate acquisition.
So while the acquiring company believed the current clientele would stay with the new ownership, some shops may no longer consider the jobber their first call anymore and will move others up the list instead.
Overall, there is great value for shops in the power of the entrepreneur-to-entrepreneur relationship. The model of the traditional jobber store in Canada is certainly changing with the continued evolution of the industry landscape. However, there is a great opportunity for shops to build experience within their business seeing both the positive and negatives of these industry changes and providing perspective on how they perceive value out of their parts supplier.
Zakari Krieger is the Fix Network, Canadian vice president of Prime CarCare, responsible for the Canadian retail business, encompassing the Speedy Auto Service and Novus Auto Glass business lines
Delphi is driven to apply its OE expertise and technological leadership to engineer each fuel module with stringent standards that deliver the highest level of performance.
With over 85,000+ applications, you can install Delphi parts with confidence.
THE PRESSURE OF TPMS TOOLS
Suppliers urge shops to stay on top of ‘crucial’ software updates to ensure vehicle safety, performance // By
Derek Clouthier
ire pressure monitoring systems (TPMS) have been on the market for close to two decades, but the ‘new’ technology continues to pose challenges for several shops and tire stores.
So much so that several TPMS manufacturers have come together to urge shops across North America to make sure their tools are up to date. At AAPEX 2023, representatives from Continental, Schrader TPMS Solutions, Bartec TPMS and ATEQ TPMS Tools held a press conference to raise awareness about the lack of software updates being performed by shops. The urgency behind the call revolved around ensuring vehicle safety, maintaining vehicle performance and boosting a shop’s bottom line.
As Yanick Leduc, head of training and tech support at Schrader, pointed out, current TPMS technology is becoming quite advanced, offering Bluetooth low energy (BLE) transmission capabilities, high-pressure and hightemperature warnings and even tire burst detection warnings.
“These advancements are crucial because maintaining proper tire air pressure is directly linked to vehicle handling and braking performance,” said Leduc. “The more sophisticated our TPMS systems are, the safer our
Scot Holloway, CEO of Bartec, said that although the introduction of TPMS presented significant challenges to tire service companies, it is vital that shops do what they can to maximize their return on investment.
“If your TPMS tool is not up to date, you are certainly missing out on vehicle coverage which leads to lost sales,” said Holloway. “If you use programmable sensors, you could be missing sensor coverage as well. If you don't have the coverage, you cannot fix the vehicle and that is a lost sale, or worse, a TPMS that is not
One of the keys to ensuring shops are getting the most out of their TPMS tools is making sure the software is
“The best-case scenario is to have the tool update itself during off-hours so as not to interfere with business,” said Holloway, adding that his company will soon be launching the ability for its TPMS tools to power on, download the update over Wi-Fi and automatically install the update. “This new feature will go a long way in making sure our customers are always up to date and enjoying the latest features and best coverage.”
Mike Rose, OEM and industrial TPMS sales manager with ATEQ, says most shops and owners don’t realize how simple it is to keep their TPMS software up to date — the latest generation of tools have Wi-Fi included for
“Some users think TPMS doesn’t change, and don’t understand the importance of proper coverage until they can’t fix the car and end up calling support, only for it to be fixed by updating the tool,” said Rose. “If you are not updating regularly, you are missing out on features and coverage, and that could be costing you money in vehicles you could service or having to update while the vehicle is tying up a bay.”
Leduc also stressed the importance of not just having a TPMS tool with Wi-Fi connectivity, but for manufacturers to
Proper tire pressure has always played a role in stopping distance and other traction-related issues and is critical to having all the systems around braking to work as well as they were designed.
improve the updating process, making it faster and more efficient.
“Unfortunately, we see too many times users having to repeat the update multiple times because the Wi-Fi connection was lost or the update process failed at 70 or 80 per cent completion,” he said. “Getting notifications on tools when new software is available, or even a push software update, which is already available in some cases, would be the next step.”
Leduc says cost is rarely a factor when it comes to shops updating their TPMS tools, as many offer free software updates for three to five years. Instead, he says it’s a combination of factors.
“Not knowing how to do it or not receiving the training, being unaware that updates are available, not finding the time to do it, not registering the tool, or not downloading the computer program needed to execute the tool's software updates, which again comes down to time,” said Leduc.
Holloway agrees that awareness plays a role when it comes to software updates, but added that the notion of “free software” can be misguided.
“Tool software development is complicated and costly. Tool software development is engineering and research, it is vehicle and sensor testing and validation,” he said. “All of this is a huge undertaking that must be done in order to make sure the tool, the
sensor and the vehicle are working according to specifications.
“My advice is always to be wary of ‘free software.’ If it’s free, do they really owe you anything? Bartec TPMS charges for software, and as a result, we produce three to five updates per year.”
Although he doubted that a standardized relearn procedure across all vehicle manufacturers will happen in his lifetime, Leduc noted that BLE technology looks promising.
“BLE TPMS offers so much more: Stronger communication between the vehicle and the sensors, more flexibility for advanced security features and more data can be exchanged between the vehicle and the sensors through bidirectional communication,” he said. “This allows the sensor to be updated with new software and features without the need to dismount the tire or reprogram the sensor with a TPMS tool.”
While TPMS tools continue to evolve and shops try to keep up with recurrent changes and updates, the importance of maintaining correct tire pressure cannot be overlooked, from both an efficiency standpoint and safety.
“Proper tire pressure has always played a role in stopping distance and other traction-related issues,” said Rose, “and is critical to having all the systems around braking to work as well as they were designed.”
From left, Sensata Technologies’ Mariam Lochoshvili moderates a press conference at AAPEX 2023 about updating TPMS tools. She is joined by Mike Rose from ATEQ, Scot Holloway of Bartec, Scott Lannoo, formerly of Continental, and Yannick Leduc from Schrader.
QR
SHOP OWNERS TALK TRAINING AT WORLDPAC STX
CLOSING TIME WITH JOSIE CANDITO
BRUCE ECCLES, SHOP OWNER TURNED AUTHOR
AFTERMARKET LABOUR CHALLENGES WITH ALANA BAKER
QUALITY WORK BACKED BY CANADA’S BEST NATION-WIDE WARRANTY
FAST & RELIABLE SERVICE
PREFERRED PRICING
TECHNICAL TIPS FROM INDUSTRY LEADING EXPERTS
DRIVING HOME SUCCESS
Advocating for regular oil changes // By Brian Michel
Oil changes are the top maintenance procedure ignored by many drivers.
The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair, found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.
Many individuals feel they are too busy, that oil changes are too expensive or that it doesn’t affect their car’s performance. As auto industry professionals, it’s important to reiterate the importance of regular oil changes to consumers. The risk being that, if they don’t, they may run into more time-consuming and expensive problems with their cars down the road.
Below are a few tips on how to drive home messaging to ensure your customers are not overlooking their oil changes.
Educate Consumers
Education and awareness are key when it comes to convincing customers to not delay oil changes. Lack of knowledge on when to change oil and the cost of actually getting an oil change are two of the main reasons why this service goes ignored.
Spreading awareness to your customers through visual aids, demonstrating how to check their engine oil level and breaking down the cost of an oil change compared to the cost of fixing major engine damage due to ignored oil changes can be great tools to encourage customers to come in for regular changes.
Getting back to the basics of understanding a vehicle can also be a great way to educate customers. Breaking down why oil is actually necessary for an engine as well as how fresh oil reduces friction and prevents engine wear and tear can be a helpful tool in spreading awareness on not ignoring oil changes. Many people are also unaware of what each light on their dashboard means, so they may not even realize their car needs maintenance.
Hanging signs with descriptions of what each dashboard light means can be an extremely helpful resource for customers to recognize when it might be time for maintenance.
Be Transparent
Every vehicle make and model is different, and it is important that customers understand how often their oil should be changed based on the car they drive. Clearly breaking down all of
If the experience is unpleasant and a burdensome task, the more likely the customer is to delay getting their oil changed — or go elsewhere when they finally decide to get the work done.
the factors that go into the frequency of oil changes helps to reiterate why it is important to not delay an oil change.
When meeting with customers, provide personalized recommendations based on the make and model of their vehicle, their driving habits and their environment. Sending them emails with personalized breakdowns of what their specific oil change routine should look like can also serve as a friendly reminder.
This won’t only help the customer understand how often they need to get an oil change, but it will help to strengthen your relationship with them.
Positive Customer Experience
There is often a stigma around the auto care industry. Delivering exceptional customer service during each oil change, ensuring your staff is well-equipped with knowledge to answer any questions and are attentive, will motivate customers to continue coming back for oil changes.
If the experience is unpleasant and a burdensome task, the more likely the customer is to delay getting their oil changed — or go elsewhere when they finally decide to get the work done. Investing in high-quality tools and
technology to make the oil change process more efficient will also encourage customers to continue coming in routinely.
Staying engaged with your customers after their visit is another way to ensure they don’t delay their next oil change. After each oil change, it’s a basic practice to place a sticker on the car’s windshield with the mileage that they should come in for their next change.
But there’s more you can do. Sending out reminders via text message or email isn’t only a friendly way for customers to be aware of when their next oil change is coming up but can help keep them engaged with your business.
Motivating customers to make routine oil changes part of their regular car upkeep can help enhance the performance of their vehicles and ultimately extend their vehicle’s life. It can also help to strengthen the trust that they have in you, their auto care professional.
By embracing education, transparent communication and the enhancement of the customer experience, ignored oil changes can become a thing of the past.
Brian Michel is the vice president of operations at Grease Monkey
SO YOU’RE THINKING ABOUT OPENING A SECOND LOCATION…
In the first of a three-part series looking at business expansion, we first look at examining if you’re ready to grow //
By Erin Vaughan
Opening another shop has been something that I have been thinking about very seriously over the past year and I’ve recently decided to take the plunge.
Truthfully, as a technician, I had never thought that I would ever have my own shop, let alone multiple shops. But over the years, I have grown as a person, as a team leader and as a member of our automotive community. This growth has inspired me to do everything in my power to improve our industry and the careers of the
people in it — what better way to do that than multiply?
That being said, multiplying is a daunting task with many variables to think about: Can my city provide enough revenue for another shop? Where will it be located? Would I want to open one in a different city? Will I buy one that is already running or start from scratch? How many staff will I need? Where will I find the staff members?
These are just a few of the questions swirling around in my head, with many more popping up every day. The first question I need to answer is: Am I ready? To answer that question, I need to take a look at my numbers to determine if my current shop is profitable, running efficiently and producing close to capacity, without requiring me to work in the shop on a day-to-day basis.
My numbers indicate that my shop is profitable — it can pay all of its expenses (including a salary for me), while still having a very healthy net profit. To achieve this profit, I have hired coaches to educate me and my staff on how to market to the right clients, price my labour and parts for profitability and strategies to implement systems and processes that streamline our day.
The most important thing that I have learned is that someone must be managing the business. That may not be you — you may want to stay in the bays as a tech — but that means you need to hire a manager. This manager should understand the business side of operations, be able to lead your team and have the confidence to manage you. Yes, this means giving up control, which I have found challenging at times, but it allows me to focus my energy on what I do best.
My shop is run very efficiently. We are constantly discussing ways to save time without sacrificing the quality of our services or the client’s experience at our shop. In my opinion, a second shop should only be considered when the first shop is no longer capable of increasing productivity; each tech is billing all of their available hours in a day and your building will not support another tech.
To improve productivity, take a look around your building and watch your staff doing their work (both techs and advisors), so you can determine where they are losing time. Is there a process at the counter that could be automated? Do you need to purchase a tool that makes a common repair happen quicker? Is your specialty tool cabinet organized, labelled and in a centralized location? Is your inventory organized? How do you organize incoming parts and outgoing returns?
When you are doing this, take into consideration that your staff do these jobs every day and they probably know what changes will improve their efficiency, so ask them what should be done, they’ll appreciate the fact that you value their opinion.
A profitable and productive first location is necessary to open a second location. But just as important is the ability for the first location to operate without you. In part two, I’ll discuss the steps I’ve taken to remove myself from day-to-day operations.
Erin Vaughan is the owner of Kinetic Auto Service in Regina.
BE WHERE YOU WANT TO BE
But how do you get there as a shop owner? Here’s a guide to get you started with critical questions to ask yourself //
By Greg Aguilera
If you want to take your auto repair business and life to the next level and if you’re eager to learn how to make significant changes, rest assured that it can be done. But I’m not going to tell you the path to getting there is easy.
In the May/June issue, we explored the concept of expansion to reduce stress and boost profitability in your business. This idea might resonate differently with various readers. Some of you might be completely satisfied with your current situation, and that's wonderful. I'm genuinely happy for you.
Others will feel that I don’t understand their struggles. They will feel the sentiments in the article are great but they simply don’t have time for this — life is just a constant struggle that you must put up with and nothing can be done. For you, I hope you take something out of this piece.
But for those I mentioned off the top, I understand the frustration of feeling like your efforts aren't yielding the desired rewards or profits. This can be soul-crushing and quickly lead to a negative spiral, impacting multiple areas of your life.
It's a tough reality. But the good news is that it's not permanent. You can choose to change your situation, either on your own or with the help of coaching.
Here are the crucial questions to ask yourself:
1. What kind of business do I want to own? Will it be a community-serving business catering to all makes and models, or will you specialize in a specific type of vehicle?
2. What kind of services will we offer? Will you provide air conditioning, alignments or other specialized services?
Once you have clear answers to these questions, you've taken a significant step toward defining your future.
To build a scalable and repeatable business that grows, you'll need
to put in hard work in the short term. This might mean working evenings and weekends, working to reshape how you operate, rather than finishing jobs in the bay. This effort is about implementing measures to reduce unpaid work, increase productivity and build a sustainable business for the future. It's about creating a legacy that will hold value when you retire.
There will be aspects of your business that you're doing right, but there will also be gaps that need attention. Some areas might need immediate improvement, while others might be causing significant longer-term issues.
This is where the role of a coach becomes invaluable. A coach helps you see your business from a macro perspective, identifying what's missing and providing tools and systems to get you moving forward. Remember, business change isn't just about planning; it's about taking action. It’s not about knowing what needs to be done, it’s doing it that is the hard part. That’s why sometimes we need a bit of a kick from an external source.
To illustrate, let’s go through several questions to ask yourself to assess where proactive changes can make a significant difference in your shop. One of the first steps to boosting productivity is evaluating your current processes.
It’s not about knowing what needs to be done, it’s doing it that is the hard part. That’s why sometimes we need a
bit
of a kick from an external source.
Improving Efficiency
Are there tasks that can be automated or streamlined?
What does your re-booking process and scheduling system look like?
How are you preparing for the arrival of vehicles into your shop?
Enhancing Customer Experience
Are you consistently receiving feedback from your customers with the sole intention of making your business better?
Are you chasing a Google score but doing nothing to implement change inside your operation?
Expanding Services
Are you offering additional services to add value and increase your revenue streams?
Are you currently focusing only on mechanical repairs without considering adding services like detailing or sublets?
Training And Development
Are you equally investing in both hard and soft skills for the team?
Are you investing in strategic learning for yourself?
Are you more ‘employee’ than ‘leader’ in your business?
Marketing and outreach
What marketing are you carrying out?
Does your daily process lead you toward or away from captive marketing with your existing customers?
Are you involved in the local community?
Are you ensuring that your marketing messages highlight what sets you apart from the competition?
Adapting to change
The business landscape is continually evolving. How are you staying up to date with trends in the industry?
How are you planning for upcoming new technology?
What is your investment plan for the next three years?
Opening new locations
Are you looking to expand into new locations?
Can your existing location run without you for a week or two with no intervention? If the answer is no, then you should seek advice on your gaps.
Expanding your business involves a combination of strategic planning and proactive actions. You can create a thriving, profitable business by addressing the areas that need improvement and capitalizing on your strengths.
Whether you choose to do this on your own or seek the guidance of a coach, the key is to start making changes today. The journey might be challenging, but the rewards are well worth the effort.
TALENT SEARCH
Unlocking the secret to hiring the perfect candidate // By Alan Beech
In the fast-paced world of automotive repair, finding the right candidate for your shop can feel like searching for a needle in a haystack.
The key lies not only in the qualifications on paper but also in the intangible qualities that make someone a great fit for your team. Let's delve into the art of hiring the perfect candidate, one who not only possesses the necessary skills but also embodies the values and culture of your shop.
A compelling advertisement
In the words of Steve Jobs, "The only way to do great work is to love what you do." When drafting your job advertisement, remember that it's not just about listing qualifications. It's an opportunity to paint a picture of what makes your shop special in order to draw forward people with an affinity for the unique culture of your shop as well as the role itself.
Therefore, take your time to craft an ad that showcases the unique opportunities and supportive environment your shop offers.
Consider this approach: "Join our team at XYZ Auto Repair, where we're not just fixing cars; we're building relationships. Our shop is a place where teamwork thrives and every team member plays a vital role in delivering top-notch service to our customers. If you're passionate about cars and value a supportive work environment where growth and development are encouraged, we want to hear from you."
By highlighting the positive aspects of your shop and appealing to candidates who share your values,
Hiring the perfect candidate for your automotive shop requires time, effort and careful consideration.
you can increase the likelihood of attracting the right talent.
Structured selection process
Final Steps
Before extending an offer to a candidate, ensure that you have an employment contract in place. This document outlines the terms of employment, including job responsibilities, compensation and other important details. Having a clear contract not only protects both parties but also sets expectations from the outset.
Hiring the perfect candidate for your automotive shop requires time, effort and careful consideration. While the process may be challenging, finding the right person can transform both your business and your life for the better.
Once you've received responses to your job advertisement, it's time to put your selection process into action. Remember, hiring is not just about finding someone with the right skills; it's about finding someone who will fit in seamlessly with your team and contribute positively to your shop's culture.
As the famous quote goes, "Slow to hire, quick to fire." So, take your time to evaluate candidates thoroughly before making a decision.
Consider the following factors:
1. Personal connection: During the interview process, pay attention to how the candidate makes you feel. The interview is a microcosm of their interpersonal skills and demeanour in general. Would you want to be reliant on this individual if you found yourself in a crisis because your vehicle unexpectedly broke down? Do they exhibit qualities that align with your shop's values? Imagine how they would interact not only with customers but also with other team members. You are not just hiring a new employee, you are inviting a new member into your existing “work family.” If possible, schedule a trial day to observe their performance in a real-world setting.
2. Reference checks: Don't underestimate the power of checking references. Reach out to previous employers and ask a simple yet insightful question: "Would you rehire this candidate?" Their response can provide valuable insights into the candidate's work ethic, reliability and suitability for the role.
3. Personality profile testing: Consider incorporating personality profile testing into your hiring process to gain deeper insights into the candidate's personality traits and characteristics. These tests can uncover valuable information that may not be immediately apparent during an interview.
Alan Beech
BAYWATCH
TAKE A LOOK AT THE NEWEST PRODUCTS
WHEEL BALANCER
The new Hofmann Armored Series 2400P wheel balancer has been introduced. It features an ergonomic design and a compact framework that ensures maximum capability without occupying excessive space. The high-resolution touchscreen display and intuitive interface helps users navigate the balancer. In addition, the enhanced web connectivity provided through an innovative app allows shops to tap into real-time updates, job reports and training videos. www.hofmann-equipment.com
BLUETOOTH TPMS
The new Dill Bluetooth Aftermarket Tire Pressure Monitoring System is a retrofit TPMS system made using OE components. The system uses sensors that mount inside the tire for the safest and most accurate way to measure tire pressure and internal tire temperature. Users have the option to purchase either valve-mounted or band-mounted kits for four- or six-wheel applications. Additional sensors can be purchased for larger applications — custom configurations in the app can accommodate up to 38 sensors. The display screen is your own smartphone or tablet.
www.dillvalves.com
CONICAL VALVE SPRING
Elgin Industries has introduced premium Elgin Pro-Stock conical valve springs engineered for General Motors LS Series and Chrysler Hemi performance engines. The new springs (#RV107228Q16) feature a next-generation conical design for superior performance and durability while accommodating the peak valvetrain RPMs associated with high-performance camshafts. With a progressively narrower diameter from bottom to top, each coil of a conical spring has its own frequency, dramatically reducing load, increasing the spring’s peak RPM capabilities and enabling customers to use a more aggressive camshaft.
www.elginind.com
AUXILIARY POWER BATTERIES
EnerSys is now offering customers the first-ever Thin Plate Pure Lead (TPPL) Absorbed Glass Mat (AGM) power solution for automotive auxiliary applications with the Odyssey ODS-AGM14 battery. The batteries are engineered to provide long-lasting power for automotive auxiliary applications. The battery’s TPPL design allows these cars to run anything from lighting and navigation to the latest state-of-the-art stereo systems without running the vehicle’s motor. The ODYSSEY® ODSAGM14 battery also features a vent port that’s designed to seamlessly fit factory specifications for the vehicle’s existing vent system. www.enersys.com
UNDERCAR PARTS ADDITIONS
Mevotech announced 138 new part numbers. The release included series repair solutions from Mevotech’s top-tier TTX and Supreme lines. Highlights include the TTX Front L/R Upper Control Arm for 2019-2022 Ford Rangers, TTX Front L/R Lower Control Arm for 2020-2023 Ford Escape and 2021-2023 Ford Bronco Sport models, TTX Front Lower Ball Joint for 2019-2023 the Chevrolet Silverado 1500 and 2019-2023 GMC Sierra 1500 and the TTX Tie Rod End Assembly for 2015-2022 RAM 2500s and 2014-202 RAM 3500s. www.mevotech.com
JUMP STARTER
Clore Automotive has introduced the nextgeneration JNC345, 12 Volt Jump Starter and Power Supply from Jump-N-Carry. The JNC345 provides jump-starting power with a 40-inch cable reach with full-size clamps, 12-volt power supply capability, an LED work light and UL2743 compliance for operator and equipment safety. The JNC345 features two USB outlets to power small electronics. It includes a 12-volt female adapter, allowing the JNC345 to power 12V accessories from its DC outlet or be used as a memory saver when changing out a vehicle starting battery.
www.cloreautomotive.com
BAYWATCH
SHOCK ABSORBERS
ZF Aftermarket is launching 16 new part numbers for continuous damping control (CDC) shock absorbers available for passenger vehicles in the U.S. and Canada. The CDC part numbers cover a variety of BMW 5, 6 and 7 models, to be released in the first quarter of 2024. The shocks continually records variables that affect ride control, anticipating and adjusting the damping force to the external conditions. The damping force varies depending on road conditions, payload weight and vehicle handling. www.zf.com
AIR INTAKE
Cold Ait Intakes has released new air intake for 2017-2019 GMC Sierra and Chevrolet Silverado 6.6L Duramax diesel trucks. The kit reduces air restrictions and increases engine power and efficiency. It is made from metal with an insulated air box and a thermally coated intake tube. The use of thermally insulated components ensures the air coming into the engine will stay cool and oxygen rich. The metal components will not become heat soaked, a key advantage over plastic air intake kits. www.coldairinductions.com
COUNTER-HOLDING WRENCH KIT
Mueller-Kueps has released the 431 030 Special Counter-Holding Wrench Kit. It helps with accessing hard-to-reach nuts on a vehicle's strut mounting plate. It features a 13mm and 14mm wrench with both a six- and eight-point for connections that require a specialized tool. Designed to counter-hold the nut in place after it has broken loose due to rust, this tool prevents the nut from spinning. This kit is particularly suitable for VW vehicles where it can be difficult to access the strut mounting plate connections. www.mueller-kueps.com
F-150 CATBACK EXHAUST
Thermal R&D Exhaust Performance has unveiled a catback exhaust system for 2021 and newer Ford F-150 trucks equipped with 5.0L V8 engines. The system features a deep, aggressive exhaust not. With multiple exhaust tip options the exhaust system is engineered to enhance the sound, appearance and performance of the F-150. It comes with a three-inch Mandrel Bent Tubing for maximum exhaust flow, boosting horsepower and torque, two finish options (polished or black ceramic coated) and dual tip or larger single tip options. www.thermalrd.com
BRAKE COMPONENTS
TRW Brake Boosters now have 53 new part numbers, extending the range of ZF brake boosters to a wide range European make vehicles in the U.S. and Canadian markets. The line of TRW Brake Master Cylinders manufactured in steel, aluminum or cast iron is also expanding. The 69 new parts feature OE-specified rubber seals and dust caps to resist ageing and come with fitting accessories included. TRW Brake Master Cylinders also include a chrome 6-free ‘silver’ finish for steel and cast-iron models.
Stretch Limo
CAR-TOONS
BAYWATCH
UPDATED CATALOGUE APP
An updated catalogue app from KYB provides more accurate part number recommendations. It requests information such as engine size, trim package and drive train type when applicable. This provides an accurate and much narrower list of recommended shock and strut applications and part numbers. Service writers or technicians can select the vehicle or enter the VIN and they will be provided with the correct OE replacement part number as well as recommended part numbers for performance upgrade shocks and struts, strut mounts, boots and bumpers if available. www.kyb.com
DIESEL ADDITIVE
Liqui Moly has launched the DEF Anti Crystal Additive Concentrate to improve diesel engine performance and ensure compliance with emissions standards. The additive to AdBlue prevents residue formation in the exhaust system by utilizing the Leidenfrost effect and reduces urea crystal buildup that can clog the system. It also lowers the freezing point of AdBlue to minus-16 degrees Celsius, protecting against cold weather. Aimed at preventing issues rather than fixing them, the product is available in a 2.5-litre container. www.liqui-moly.com
