Canadian Technician February 2009

Canadian Mail Sales Product Agreement #40063170 Registration 10833. Return postage guaranteed. Newcom Business Media Inc., 451 Attwell Drive, Toronto, ON M9W 5C4

How to keep brake

profits rolling

ALSO:

■ Voltage drop testing ■ How to look great on TV ■ Pop quiz: suspension systems

www.canadiantechnician.ca

You don’t have to be the biggest to be the baddest. At less than 5 lbs., the 1/2" drive MG725 delivers a best-in-class 1190 ft. lbs. of bolt breakaway torque. The lightweight magnesium housing provides unparalleled comfort and control. And since it is only one piece, it assures that internal components will stay in precise alignment, making the MG725 as durable as it is powerful.

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Snap-on and There is a Difference are trademarks of Snap-on Incorporated. Copyright Š2009 Snap-on Incorporated. All rights reserved.

FEBRUARY 2009

VOL. 14 NO. 1

Departments Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Reader Rides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 From our Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Out & About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 EyeSpy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Service Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Product Central . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Auto Puzzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Columnists

9

18

It’s Your Turn . . . . . . . . . . . . . . . . . . . . . . . . . . .12 By guest columnist Ed Jagt Management S.O.S. . . . . . . . . . . . . . . . . . . . .14

By Kelly Bennett The Greenwood Report . . . . . . . . . . . . . . . . .16

By Bob Greenwood The Car Side . . . . . . . . . . . . . . . . . . . . . . . . . . .30

By Rick Cogbill

Features Suspension systems . . . . . . . . . . . . . . . .18

20

Pop quiz! Are you smarter than an apprentice? You may be surprised at how fast you forget things.

The science of stopping . . . . . . . . . . . . .20 Know what you’re installing and why, to prevent misunderstandings and come-backs from ever happening.

Voltage drop . . . . . . . . . . . . . . . . . . . . . . .23 The simple little test that, according to the phone-in help lines, not many people seem to do. Step-by-step instructions to guide you through it.

23

Get Stuck Don’t getDon’t Using yesterday’s engine protection pushed around Winter conditions require a severe duty synthetic oil blend that works as hard as you do.

Today’s sophisticated engines require technologically advanced lubricants that can stand up to what ever nature dishes out. That’s why we tested MAX1 SEVERE DUTY in brutal, real-world conditions.

When you pour in MAX1 SEVERE DUTY, you pour in the knowledge, experience and hands-on expertise gained from producing consistently top-rated motor oils since 1924.

What does that mean to you? s s s s s s

Superior cold start protection Extended engine life Outstanding resistance to viscosity breakdown Lower maintenance costs Cleaner, healthier engine Extreme load protection

With Irving Lubricants, your engine won’t even know it’s winter.

irvingoil.com

IrIrving vingg Lubricants Atlantic Canada l d (800) 574-LUBE

Doggett gg Ente Enterprises erprises Inc. Thunder h d Bay Bay,y, Ontario (807) 344-0222 344-00222

MacEwen Petroleum Inc. Eastern, Ontario Eastern, (800) 267-7175

Cor Cormack mack Lubricants Inc. W estern TToronto ooronto Western (905) 304-0404 or (866) 762-5309 (toll free)

Dmytar-Rosebush Fuels Ltd 193 A Cannifton f Rd. d Cannifton ON, K0K 1K0 (613) 961-8856

Dymtar-Ros Dymtar-Rosebush sebush Fuels Ltd. 8 MacSteve en Dr MacSteven Dr..

Picton ON, K0K 2T0 (613) 467 7-9828 467-9828

Editorial VOLUME 14

NUMBER 1

EDITOR Claire Newman claire@canadiantechnician.ca EDITORIAL DIRECTOR Allan Janssen ajanssen@newcom.ca (416) 614-5814 PUBLISHER Martyn Johns mjohns@newcom.ca (416) 614-5826 REGIONAL SALES MANAGER Delon Rashid delon@canadiantechnician.ca (416) 614-5829 CIRCULATION MANAGER Lilianna Kantor lkantor@canadiantechnician.ca (416) 614-5815 DESIGN & PRODUCTION Tim Norton production@canadiantechnician.ca (416) 614-5810 CONTRIBUTORS Rick Cogbill, Kelley Bennett, Larry Dickison, Will Enns and Bob Greenwood GROUP PUBLISHER Mark Vreugdenhil mark@canadiantechnician.ca (416) 614-5819 DIRECTOR, QUEBEC OPERATIONS Joe Glionna PRESIDENT Jim Glionna PUBLISHED BY Newcom Business Media 451 Attwell Drive Toronto, Ontario M9W 5C4 Canadian Technician is published monthly except for January and July by Newcom Business Media, Inc., 451 Attwell Drive, Toronto, ON M9W 5C4. The magazine serves the Canadian automotive repair and service industry. Subscriptions are free to those who meet the criteria. For others: single copy price: $5.30; one-year subscription in Canada: $35.70 ($34.00 plus $1.70 GST); one-year subscription in U.S.: US$40; one-year subscription in all other countries: US$65. Copyright 2009. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without prior written consent of the publisher. The advertiser agrees to protect the publisher against legal action based upon libelous or inaccurate statements, unauthorized use of photographs, or other material in connection with advertisements placed in Canadian Technician. The publisher reserves the right to refuse any advertising which in his opinion is misleading, scatological, or in poor taste. Postmaster: Send address changes to Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Printed in Canada. Second class mail: Postage paid at Toronto. Canadian Publications Mail Sales Agreement #40063170. ISSN 1710-7644.

We acknowledge the financial support of the Government of Canada through the Publications Assistance Program toward our mailing costs. PAP Registration No. 10833.

Kenneth R. Wilson Award Winner Member

Canadian Business Press

By Will Enns Phone: 250 / 404-0411 www.canadiantechnician.ca/covers FEBRUARY 2009

Plan B Hopefully the auto sector will forge ahead with a bright new future... but it might help to have a back-up plan.

By Claire Newman Good advice comes in strange packages.

The most recent gem of wisdom came to me from, of all places, a fortune cookie which said simply: “Hope for the best but prepare for the worst.”

This holds true for the auto industry on so many levels.

On the first level, that seems to be sage advice from a relevant source. Low-cost Asian labor could be considered a major part of the current economic problem.

On another level, that’s solid advice for techs everywhere, no matter where it came from.

Even though the automakers have received their infusion of cash, which is good news for the dealerships who count on them to keep their businesses operating and the many technicians employed in those bays, we’re not out of the woods yet.

Instead of just feeling relief over the bullet we dodged, it may be worth considering what would’ve happened if the auto sector hadn’t had that cash infusion – and not just if you work for a dealer. A major blow to the auto sector would affect us all.

It may well be worth playing that scenario through, because in this economy, we all need to have a “Plan B” ready to go.

This is true for all players in the automotive aftermarket – from parts manufacturers and distributors, right down to shop owners, all of whom must read new trends in this crazy economic climate. But it is particularly true of technicians, who tend to feel more vulnerable to the whims of the market.

You, too, must read the prevailing winds, honing your skills and seeking new ones that will be increasingly important in coming years. As the mix of vehicles on the road changes, for example, you need to know what’s more likely to come in your shop,

what engine you’re going to have to know.

If you’ve only ever worked with one brand of vehicle, and feel lost under the hood of anything else, taking a few courses would be a really good start. Even just familiarizing yourself with competitor’s scan tools and common problems could help you become more marketable.

If you want to go back to school or take upgrading courses, make sure you’d be ready to register for class. Not only do some schools not recognize academic credits more than 10 years old, many schools (including teaching programs) have revised their admission requirements, to the great surprise of potential students everywhere.

If you believe alternative employment is just a phone call away, making sure that’s still the reality might be a good idea. Too many techs and managers assume that their contacts will have them in a new job without any problems, only to discover the hard truth of the economic climate: good jobs are hard to come by.

It may help to speak to someone who has a job you’d like to try. Often there are hidden pitfalls you’d never imagined. Too many people just assume they could walk into the local college and get hired as a full-time auto teacher. Not so! Colleges have long lists of qualified applicants waiting for a teaching spot.

The auto-bailout has saved many folks their jobs, and many dealer techs their sanity… but don’t assume we’re out of the woods just yet.

Don’t laugh, but I think that fortune cookie was on to something. Preparing for the worst (having a plan ready, just in case something jeopardizes your income stream), is a great idea as we all hope for the best in the months ahead.

CANADIAN TECHNICIAN 5

Make Canadian Technician

YOUR MAGAZINE You’ve been reading Canadian Technician for years… ever thought of writing for it?

In June we’ll publish the first ever Reader’s Issue, with articles and features submitted by readers.

Everyone who submits something gets a thank-you gift, and their name will go into the hopper for the grand prize, Rigid microEXPLORER diagnostic camera. aaRidgid We’re looking for: • News items • Humorous stories • Tips and hints • Management ideas • Technical articles • Letters to the Editor • Opinion columns • Photos and illustrations Put your stamp on Canadian Technician, the only magazine ABOUT technicians, FOR technicians, and, in June, BY technicians! *Submission deadline: April 15, 2009.

Please include your name, address including province and postal code, shop name, and daytime phone number.

WIN this Ridgid microEXPLORER diagnostic camera!

For more information visit

www.ridgid.com

Mail to: Canadian Technician Reader’s Issue 451 Attwell Drive, Toronto, ON, M9W 5C4 E-mail your submission to: ajanssen@canadiantechnician.ca *All submissions become property of Canadian Technician.

LARRY DICKISON

LETTERS Defining ‘wallet flush’ RE: “Don’t drop the ball,” December 2008 I just got my copy of CT and was reading the editorial, and got to wondering: what do techs consider a “wallet flush?”

Is it running a Motovac cleaning procedure – because I’ve seen a motor go from 11 in/vac at idle to 19.5 in/vac after a cleaning. Power steering flush?

I’ve seen a Ford with morning sickness (no power assist when dead-cold) start working properly afterwards.

I’ve heard the term used quite a bit on the Canadian Technician Forum (www.canadi antechni ci an.ca) , and just wondered what this term applies to in your opinion? Is it the abuse of the service rather than the service itself?

Anyone?

Sean O’Gorman Glenn’s Import and Domestic Courtenay, B.C.

Saying thanks RE: The Greenwood Report Acting on a suggestion from Bob Greenwood, forwarded to me from the boys at Status Automotive in Toronto, I’ve applied a 10-per-cent discount to all invoices for servicemen and veterans.

This is a simple way of saying thank you for their dedication to our freedom.

Ralph Jarvis Renfrew Auto Service Calgary, AB

Locating the SBC tool

TSBs a welcome addition

RE: “Electronic parking brakes,” October 2008 Your article on electronic parking brakes states there’s a special tool (to disable Mercedes Benz’s SBC systems) and aftermarket versions are available. Who offers these tools?

Ken Butts Wrenchmasters Autoworks Red Deer, AB

I just got the November copy of Canadian Technician at work. I thought the column on tech tips and TSBs was a welcome addition. The part about the benefits, insurance, etc. caught my eye too.

Nice job!

Jerry Latchford Frankford, ON

The tool is available from Strategic Tools and Equipment Company, and is listed in this month’s “Products” section.

AE Tools also has a similar tool, found at www.ae-diagnosticsolutions.com.

- Claire

How to reach us

We welcome your feedback on what you see in Canadian Technician – or anything else you feel strongly about. Drop us a line at Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Or send an e-mail to claire@canadiantechnician.ca. Our fax number is 416/614-2781. We reserve the right to edit your letters for length and clarity.

RIDES

Reader

This 2005 Ron Shilling Jr. Dragster with a Briggs and Stratton/Raptor engine and Salsbury clutch is driven by 10-year-old “parental nightmare” Courtney Cisterna from Toronto, Ont. Her best reaction time is an impressive 0.001 seconds, and her sponsors include Lawrence Classic Transmissions, Hitch City, and Gazzola Paving.

You can see more “Reader Rides” on our web site at www.canadiantechnician.ca.

And if you have a photo of your hot ride, please send it in. We love to see them.

FEBRUARY 2009

CANADIAN TECHNICIAN 7

From Our Forum

Recent postings on www.canadiantechnician.ca/forum

Dissecting the bail-out Our government opted to help the carmakers through the current economic crisis... but was it a good idea? Forum members weigh in.

I vote no. Somebody at the top of ladder can provide the bailout, skim a few million off their salary, and kick it back. When things get lean in this business, the boss doesn’t get paid, but the revenue generators still do.

Posted by: ALLNUTS^nobolts / 11-212008 I’m not real big on my tax dollars going there either, but because of where I live I feel it may be necessary. I agree about the fat cats at the top taking a huge cut.

Posted by: cooter / 11-21-2008 After reading an excerpt from Michael Moore’s interview on CNN with Larry King, I now have mixed emotions. While I don’t feel taxpayers should be paying for handouts to major corporations, I do feel that thousands that would become unemployed and the ripple effect of the bankruptcy would cause a major economic catastrophe. I think Obama and Harper should give them the money, but with serious restructuring and financial rebuilding clauses added to the agreement. They should be forced to develop more efficient vehicles that consumers are actually happy to buy and that are more environmentally responsible.

Posted by: Christine33 / 11-21-2008 I was listening to an interview with a dealer who has been buying up used cars, and he basically stated if his brand goes down he’ll become a used car dealer and keep operating. This isn’t a problem with just the B3 either. A number of European OEMs started laying off big numbers of employees over there

8 CANADIAN TECHNICIAN

as well. It’ll be interesting to see what the industry looks like in a couple of years.

Posted by: msog 12-16-2008 What a massive mess! Well, since the government had such a big regulatory role in causing a lot of the problems, it would only seem fair that they help them out.

Posted by: topshop / 12-20-2008 I have a huge problem with unskilled factory workers making huge wages. Our government here in B.C. cut jobs for unskilled laborers in the government sector a few years ago. It was great. People making $20 per hour to fold sheets? Get rid of them, and pay the minimum wage that the job deserves.

These people making huge dollars because of a union position? Fire them, and hire someone to do the job at the pay level it deserves.

Posted by: P.A.R. / 01-08-2009 Unskilled factory workers?

Some of the workers are very skilled mechanics. I know a couple of guys that left this trade to become assemblers. People in this trade were too humble (or scared) to ask for a cost-of-living increase every year. Garage owners were too humble (or again, scared), to demand a cost-of-living increase from their customers in the form of higher door rates.

How much could we be earning collectively if you took the average 60s era mechanics wages and compounded two to three percent interest every year to date? Plumbers, machinists, electricians, and many more all accomplished this.

Mechanics? Well they were all too proud,

as if they were better off without those perks. Reducing unskilled workers’ wages and benefits, and paying minimum wage is not the answer. We have enough people here in the GTA in that position. They’re the ones we see every day looking for white box or used parts, wanting free diagnosis if we install white box, or used parts, at a reduced labor rate.

Posted by: stangbxr / 01-08-2009 I agree that a shipper-receiver making 10 bucks an hour is a joke – you can’t survive on that. In fact, I don’t think anyone, doing anything, can survive on that. But those factory workers, in places like Windsor, Ont., where cost of living is pretty cheap, are making a killing. No one would say anything if the companies were in the dough, making lots of money like in the 70s and 80s – but that’s not how it is now. The Big Three are hurting and, when the companies starts losing money, there are always cut backs.

Don’t get me started on making less money, because in the auto industry when your boss isn’t making hand over fist, he’ll start squeezing.

Posted by: Carson / 01-09-2009

Join the discussion!

Log on to www.canadiantechnician.ca /forum and see what everyone’s talking about.

If you’ve got an opinion to share, we’re looking forward to hearing it.

FEBRUARY 2009

Out

&About

Fee changes planned for Ontario’s scrap tires Tire stewardship plan reaches “feedback” stage, and comments are welcome and encouraged.

T

he Ontario agency preparing the upcoming tire stewardship program wants input on their plans.

Tire Stewardship Ontario has posted a preliminary draft of their proposal on their web site (www.ontari oti restewardship.org), and members of the public, including garage owners and technicians, are encouraged to review the document and share their comments and suggestions about the plans for tire disposal fees in Ontario.

“It’s at the feedback stage,” said Glenn Maidment, president of the Rubber Association of Canada. “The whole implementation process will continue through the summer. The minister wants to see a plan in place for the summer of 2009. It’ll be tight, but it’s possible.”

Currently, there are no formal fees in place for disposal costs, however retailers and shop owners normally charge a fee to dispose of the old tires, since they pay to have old tires hauled away for disposal. Those scrap tires are currently used to make rubberized asphalt, used in various civil engineering projects or fabricated products, they’re burned, or they’re dumped into landfills – if they’re not dumped illegally, as is the case for an estimated 800,000 unaccounted-for tires each year.

That informal fee, typically five dollars, would be eliminated under the proposed plan. Shop owners and retailers would not be allowed to charge customers for disposal costs, and instead a fee would be paid to the stewardship program by the manufacFEBRUARY 2009

turer or “first importer” of the tires – very similar to the program currently in place to handle used oil filters and containers.

“The fee would happen one of two ways,” explained Glenn, “As a visible fee – a line on the invoice, or it would be embed-

Supplier News Vast-Auto names new exec Tony Del Vasto has been appointed vice president of sales, marketing and strategic development of Vast-Auto Ontario Distribution Ltd. According to executive vice president Mark Mandel, Tony brings many years of experience and expertise to the position. “We look forward to Tony’s input and experience to assist Vast-Auto Distribution Ontario Ltd.’s continual growth in Ontario,” he said.

Ron Killby departs AIA team Automotive Industries Association (AIA) of Canada’s western regional coordinator, Ron Killby, has left the association after four years of service. Ron also contributed to AIA for many years as a volunteer. He was chairman of the AIA British Columbia division in 1995-96 and again in 2000-2002. Ron says he plans to continue being actively involved in the aftermarket industry.

Bosch appoints new senior product manager Bosch Filtration America regional business unit has named John Enright as senior product manager of the aftermarket heavy-duty filter program. John comes to Bosch from Mahle Clevite, where he was coordinator of all filter development projects in the NAFTA region. He will be based in Brentwood, TN. John will be handling both the Bosch and Purolator brands.

Uni-Select appointments Dennis Evelyn has assumed the role of Ontario division operations manager at Uni-Select. Kam Sukhram will assume the role of Ontario division director of marketing and sales support. Ian Moore has become marketing manager, after being employed by Replacement Parts Depot Limited (RPDL) – from 1995 until its acquisition

by Uni-Select in January 2008 – and was retained with Uni-Select Ontario while RPDL’s business operations were integrated into Uni-Select.

ded in the cost of the tire.”

According to Glenn, the minister expects the tire board to submit the plan by the end of February 2009. Then, the plan will get posted on the Environmental Registry’s web site (www.ebr.gov.on.ca ) for further public comment for about 30 days (look for this step to happen between mid-March and mid-April of 2009).

Tire Stewardship would then need about three-to-four months to set up the program.

The preliminary, 120-page draft of the program is available for comment until February 27, 2009.

Total Lubricants signs agreement with Canusa Total Lubricants Canada has signed a five-year deal with Canusa Automotive Warehousing, through Uni-Select, to distribute Total’s lubricants and coolants in Ontario. Total has also signed an additional sponsorship agreement with Canusa that will involve the Canusa Motorsports team competing at various tracks in Ontario and the northern States under the Total colors.

CANADIAN TECHNICIAN 9

Supplier News

OUT & ABOUT

Bosch sponsors performance art

Looking good on TV

Two-time D1 Grand Prix world champion in Drifting, Vaughn Gittin Jr., teamed up with Bosch to create performance art titled “Abstract on Asphalt,” by leaving a unique pattern of tire marks on closed sections of Los Angeles, CA, roads.

“Drifting, like many action sports, is truly an expression of personality and style, and to many it is a form of art,” said Gittin. “I’m looking forward to expressing my style and personality while leaving my mark on city streets.”

East Penn earns platinum status again For the second straight year, East Penn Canada has received a platinum award in Toyota Canada’s supplier recognition program. East Penn Canada, based in Ajax, Ont., distributes lead acid batteries to the automotive, commercial, marine, telecommunications, UPS and motive power markets.

From left to right: Tony Kelly (director of after-sales operations, Toyota Canada), Mike Bouchard (regional sales manager, East Penn Canada), John Benton (regional sales manager, East Penn Canada), and Martin Gilbert (manager, service marketing/promotion, Toyota Canada).

Full ISO9001: 2000 certification for Mahle Clevite location Mahle Clevite’s Olive Branch, MS, master distribution center has received full ISO9001:2000 certification, recognizing quality management system in the packaging and distribution of aftermarket engine parts, including ring set assemblies

New name for VAG-COM tool Ross-Tech has announced that the new name, VCDS, for Ross-Tech’s flag ship product, the VAGCOM Diagnostic System, was officially registered with the U.S. patent and trademark office.

Although the product’s name is changing, RossTech states that they will continue to offer the system at a good price, along with free updates and a high level of product support.

Graf re-elected AARO president Rudy Graf, of Graf Auto Centre in Toronto has been re-elected president of the Automotive Aftermarket Retailers of Ontario (AARO). Ken Buehler of Buehler Automotive and Transmission in Alma, Ont., was elected as a director for a twoyear term. The association held their 70th annual business meeting on November 17, 2008, at Anson’s Restaurant in Oakville, Ont.

10 CANADIAN TECHNICIAN

Appearing on TV can help boost your business and your image. But there are a few things to keep in mind.

I

f you’re looking to promote your business, or even just promote the industry, appearing on television is a good way to go about it.

Local automotive cable shows are often looking for technicians to chat about the industry and answer questions from viewers.

Hugh Burrill hosts “Autoshop,” and says people ask all kinds of things, not just about technical issues with their vehicles.

“You name it,” he says. “Everything from prices on new and used vehicles, to repair questions, to warranty issues, to industry trends. It really just depends on the callers.”

Usually only a minimal time commitment is involved, about an hour just before the show along with the duration of the show.

Appearing on television may seem intimidating, but it doesn’t need to be. If you’re good at explaining technical things in laymen’s terms, television appearances may be right for you.

Kirk Robinson has hosted a few different TV auto shows, including “Auto Experts,” and says he’s always looking for technicians to appear on his programs. He also makes sure new guests are ready for the cameras by trying to help them relax before they go on the air, and stay relaxed

while the cameras roll.

And, if you do indeed have a complete meltdown, the host or the more experienced guests will likely be happy to help you out by talking to each other or jumping in to finish your answer, so there’s no reason to be nervous.

Kirk has a few tips for budding TV stars.

• You’ll likely want to wear a shirt promoting your business, avoid wearing white or very busy patterns.

• Try not to look into the camera while talking to other guests. “That looks a bit silly,” he says. “But look at the camera when talking to a viewer who’s asking a question.”

• Speak to callers “as you’d speak to a customer. Some guys may get a bit more technical, and in some cases that’s good.

But in most cases it’s a bit silly to get too technical.”

• Don’t be surprised, but you may need to wear make-up. “It’s always fun to see a mechanic getting make-up,” he says.

Who knows? You may actually end up having fun. Hugh says the enjoyment factor is a big draw.

Sometimes the callers can be funny (intentional or not),” he says. “We just like to have fun all the time. If it’s not fun, why do it?”

Because regulators are just too expensive?

Brent Cross from Penner Automotive in Campbell River, B.C., sent in this photo of… well… one of those crazy things that some customers do.

“The customer complained that his alternator wasn’t charging,” he wrote.“He popped the hood and showed us this light contraption that the vehicle’s previous owner had installed to bring his charge rate down. After a good laugh, we pulled it out and wired in a proper regulator.”

Have an interesting picture to share?

Send it to Eye Spy, c/o Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4.

Or e-mail your high-resolution image to : ajanssen@canadiantechnician.ca.

FEBRUARY 2009

OUT & ABOUT

Supplier News

A question from the firing line.

RAV4 to be Canadian-made

‘Troublesome’ employees need to be dealt with cautiously.

Q: A:

I need to get rid of a troublesome employee, how can I legally protect myself?

Once an employer decides to terminate an employee, they need to consider whether they should do so for “cause” or “without cause.”

An employee terminated for cause doesn’t receive a severance package, but an employee terminated without cause does.

Termination for cause is considered the capital punishment of employment law in Canada, and just as Canadians usually don’t like capital punishment, similarly, our courts don’t like terminations for cause.

Consequently, in most situations when an employer alleges cause, they’ll need to establish that the employee was consistently warned (both verbally and in writing) that they may be subject to discipline.

And that means discipline up to and including the termination of their employment, should their performance not improve by a particular date.

The employee also needs to be told specifically how their performance is lacking and in what ways it’s expected to improve. This is what’s referred to as progressive discipline. However, even if an employer can establish progressive discipline, the courts will consider all of the cir-

cumstances and, if it’s ultimately determined that discipline short of termination would have been appropriate, the person will be entitled to a severance package.

In other words, the punishment must fit the crime.

Despite that, occasionally an employee’s behaviour will justify immediate dismissal for cause – for example, theft or workplace violence. In these situations, it’s critical that the employer adequately investigate the behaviour in question before terminating the employee.

When an employee is terminated without cause, they’re entitled to reasonable notice of termination, or pay in lieu of notice, based on their age, years of service, and position – unless they have an employment agreement with an enforceable termination provision that states what they receive.

David Whitten is an employment lawyer with Rubin Thomlinson LLP, who assists both employers and employees.

He can be contacted via e-mail at david@rt-law.ca.

If you’ve got a question and need expert advice, send it along to us. We’ll try to find the right person or agency to answer your question in an upcoming issue of Canadian Technician .

Hastings launches high-tech ‘e-Ring Center’

H

astings Manufacturing Company is going high-tech with its ordering and distribution system.

The company has opened a secure customer extranet, dubbed the “e-Ring Center,” that integrates its national network of commercial warehouses.

The e-Ring Center provides real-time content on product availability, order history, and the ability to place orders online.

Customers who log on at www.hastings mfg.com , can check on the stock in the company’s warehouses in Spokane, Los FEBRUARY 2009

Angeles, Dallas, and Charlotte as well as the factory warehouse in Hastings, MI. Orders can be placed for delivery from any of these locations, potentially saving shipping time and expense. Lastly, stock orders may be uploaded to the e-Ring Center to accurately facilitate order entry. Should there be questions, the e-Ring Center is supported through Hastings’ Live Chat.

Aftermarket users will also have access to an online ring finder and ‘tech tips’ area, intended as instant resources for engine technicians.

Toyota has officially opened its Canadian production facility in Woodstock, Ont., and the new facility will begin producing the RAV4 model. Toyota now builds four models in Canada, which together represent almost 50 per cent of its total Canadian sales. Canadians purchased 1,614 Toyota RAV4 compact SUVs in November 2008, bringing total RAV4 Canadian sales in the first 11 months of 2008 to 19,140 – up 31.7% compared to the same January-November period in 2007.

GAAS Scholarship deadline approaches The deadline for submitting 2009 scholarship applications is March 31, 2009. To be eligible, applicants must be enrolled full-time in a collegelevel program or certified automotive technical program. Graduate programs and part-time undergraduate programs do not qualify.

The GAAS scholarship also is unique in that recipients who graduate from their program and show proof of employment as technicians in the automotive aftermarket for at least six months after graduation can receive a second matching grant.

GAAS Scholarship applications for 2009 are available online at www.automotivescholarships.com.

Fenco VP retires After 48 years with Fenco, 71-year-old Stan Urovitz, vice-president and director of sales and marketing, has decided to retire while “still young and in good health,” he said. Fenco operates in three different countries with 1400 associates.

Shell Lubricants wins Ideal Supply award Shell Lubricants, winner of the Field Marketing Summit Achievement Award for 2008, is the first Ideal Supply vendor to earn the accolade. Pictured above, from left to right are Wayne Coutts, automotive salesmanager (Ideal Supply), Reg Root, territory sales manager (Shell Lubricants), Frank Cantone, Ontario regional sales manager (Shell Lubricants), Mike Nagel, territory sales manager (Shell Lubricants), and John P. MacDonald, VP of sales and marketing (Ideal Supply).

Technical web site Hella has launched a web site to provide technical and product information, including free access to service bulletins, installation instructions, maintenance tips, and troubleshooting help. It offers both sales support and technical services for Hella lighting, electrics, electronics, and thermal management products. Users can sign up for free by going to www.hellausa.com or myhellalights.com, and clicking on “Register” under “Hella Aftermarket Club for DIYs and Garages.”

CANADIAN TECHNICIAN 11

It’s Your Turn

The Unwanted Expense If spending money on a recreational vehicle is fine, why is spending money on the “daily driver” such a problem?

By Ed Jagt

Funny how some people feel good about spending money on some things… but hate to spend money on others.

Last Thanksgiving, my teenaged daughter spent the weekend with a friend and her family up north at their family cottage near Parry Sound, Ont. The deal was they’d “have fun” at the cottage by swimming, boating, and riding the ATV. Later on they’d go to the grandmother’s cottage in town for a big Thanksgiving dinner, and finally carry on back to our home to Barrie, Ont., after the dinner festivities were over.

Well, that was the working plan. If you have teenagers, you can guess what ended up happening.

Just as my family were all sitting down to dinner, the phone rang. It was my daughter, calling to tell us she and her friend had been involved in an ATV accident and were at the Parry Sound hospital being checked out by doctors there.

Turned out, the ATV had flipped over while my daughter was driving, injuring both girls. My daughter came out of it with a concussion. Her friend broke her wrist. They were lucky; it could have been much worse.

Days later, we met with the other girl’s parents, the owners of the wrecked ATV. Of course, we offered to pay for the damages to the vehicle.

Their answer surprised me.

“Oh, no. Don’t worry about it,” we were told. “We use them every year on our hunting and fishing trips. We always have

12 CANADIAN TECHNICIAN

to spend a few hundred dollars each year repairing them.”

Apparently, these machines get severely abused on these trips, and they realize they have to pay to fix them up again.

They just accept the costs involved as part of the cost of ownership. Over the years, they’ve probably spent thousands

of dollars on these recreational vehicles.

I thought, “Wow, this is just expected?”

These vehicles aren’t their daily drivers, they’re recreational vehicles – yet the owners fully expect to have to pay for their service and repair.

If only car owners felt this way about the vehicles they use to transport their families over dangerous roads, in all sorts of weather, several times a day.

What’s more important?

Funny. People have no problem spending money on a vehicle they use for a few hours a year, for recreation and fun, yet spending money for maintenance on the vehicles they use daily is like pulling teeth. Something’s not right

with that logic.

The morale of this story?

We as repair and service professionals need to educate people about the importance of maintaining their vehicles. They should understand that part of the responsibility of owning a vehicle is caring for it so it will be safe to operate. Not only that, but it will probably save them money in the long run.

Most people don’t want to spend any money on their cars, but actually expect to spend money for their ATV or snowmobile – likely since they consider these to be recreational vehicles, just toys to have fun with.

If people would habitually keep up with the maintenance and repairs on their cars, the cars would be safer and more environmentally friendly. It would also mean fewer breakdowns on the side of the road.

Instead we have no-starts, no-brakes, tire and rim assemblies falling off, broken ball joints, and blown tires at the side of the road. But at least the ATVs and snowmobiles will start and run... no problem.

Oh, and as it turned out, the damage my daughter caused – mainly due to inexperienced driving – came to $4,000.

We agreed that each daughter would be responsible for half of the cost of repairs.

Ed Jagt owns Pro-Tech Tire and Auto in Barrie, Ont. and is a supporting member of the Barrie and Area Auto Repair Association.

FEBRUARY 2009

A closer look at some of the latest headlines in the repair and service world.

CT’s website now has training links

ician.ca) Our website (www.canadiantechn oting prom to d icate ded ion sect a has now counthe ss acro ts high-quality training even the of part is ion sect ing try. The new train at ted loca (it’s m Foru n nicia Tech Canadian ’t don the bottom of the forum page). You the forum have to sign in or be a member of e. ther d liste ts even to see the training and rses cou ing train l nica tech So far, both ed, and post been have rses cou ent agem man ck it the feedback has been fantastic. Che want, you if back feed e leav out for yourself, yet! year t rtes sma r you 2009 and make

Jobfutures.ca’s 2009 predictions for the trade

on differCanada’s website for information pation occu ent jobs is JobFutures.ca. Each abetialph d liste ’re is given a code, but they cally too. in for in Here’s their take on what techs are onal nati are the upcoming year – all figures results.

Truck and Automotive Service Technicians, airer, Rep ical han Mec and ics, han Bus Mec occupational code #7321: .24) are • A tech’s average hourly wages ($17 .07). ($18 age” aver l ona “close to the nati per (two s tech for rate ent oym mpl • The une en (sev age” cent) is “close to the 2004 aver per cent). seekers • Through 2009, the number of job openjob of ber num the ch mat y will likel ings. a tech if • You’re more likely to succeed as sonal rper inte and l nica you develop tech to ent mitm com a have you if and skills, and l nica life-long learning in both tech non-technical areas. ent to They’re right on about the commitm it’s And nt. orta imp is it ; ning lear lifelong rate ent oym nice to know that the unempl any be ’t won e ther for techs is so low, and the to g rdin acco , well … employment gaps se” “clo d wor the And ays. anyw website, e of may not be the best choice for som

ry numthose stats. But hopefully those sala all the out bers are off a bit – yikes! Check a. es.c futu .job occupations listed at www

TSB Watch

A listing of recently added TSBs. *Acura TSB 08-052 webs 2009 TSX with DTC P2422 (spider ng in spri ll insta , hose clogging EVAP vent 2002 Taurus programming note take ). box drain rus, If you’re reprogramming a 2002 Tau *Chrysler an is key ion ignit the if a moment to see TSB Number 18-013-08A ryou 6.7L aftermarket one. If so, you may find 2007-2009 Ram Truck 2500/3500 with edure. proc the For ng ate duri Upd s M lem (EC prob ne ng engi s havi min self Cum run Exhaust Soot).

Apparently, the vehicle can start and but when TSB Number 0108-33 just fine with the aftermarket key, glow plug the cle, vehi the m ogra 2004-2005 various diesel engines, repr to time it comes plugs glow ned esig (red ECM hap in to g set min codes PCM won’t allow the program ).

ECM available, reprogram pen. Good to know. *Hyundai TSB Number 08-SS-010 in “High Sonata models with TPMS sensor Heads up! em sensyst ng itori mon t Storage” mode (tire If you’re interested in learning wha re). edu proc ng setti e mod sor rs will Ontario’s Ministry of Labour inspecto *Toyota ecinsp nt rece t mos r thei in for ing be look TSB Number SB0377-08 site: stay on tions blitzes, check out their web 2007-2008 Camry, daytime running are listbox tion junc lace (rep off www.labour.gov.on.ca. The “blitzes” ion ignit with inspeced, so you can be prepared for any assembly). you gs *Volkswagen tors who may visit looking for thin to do.

TSB Number 0108-25 didn’t even know you were supposed t? righ s, fine are s 2006-2008 various vehicles with 2.0Lair conneed The last thing anyone engines, throttle-related DTCs (rep for simi(Check other provinces’ web sites tact resistance in ECM wiring). lar information and tips.)

Cour tesy of AllDa taPro.com

ines tes guidel CCOHS Uat ptheda the in guidelines are for working Wondering wh coming in contact with skin extreme hot or cold? Or for tunnel syndrome? pal car g idin irritants? Or avo Occupational Health and The Canadian Centre for organization whose mannt Safety (CCOHS), a governmeements in occupational health date is to promote improv ctical information to answer and safety by providing pra ised several documents of workplace concerns, has rev shop owners. interest to technicians and

m every few years to make “We try to go through the Jan Chappel, a senior techsaid t,” ren cur sure they’re still HS. nical specialist with the CCOs are available on the website The updated document a wide range of er (www.ccohs.ca), and cov rking conditions potentially hazardous wo workplace – yikes!). (including violence in the y – including the Most are much less gor rking in extreme wo very relevant one about temperatures. cribe regulations “I guess the best way to des cold is ‘variable,’ the in about working outdoors one) lives or works,” depending on where (some Jan explained. s contain regulations, they Not only do the documentpreventing problems in the on also contain information first place. l concern, and information In this business safety is a read up and stay safe!

Rea e. ens is the first line of def

MANAGEMENT

S.O.S.

In this series of fictional letters from a new shop owner to his former boss, management trainer Kelly Bennett discusses basic business principles that apply to the automotive repair industry.

Time

There’s hope for even the most disorganized of us.

MANAGEMENT k. ast wee y was l inal da f s s i i h H where party. d home, g away own nts’ ol ’s goin e n y r a l a i l p r e d B K n ng his g Dear his gra nd owni ttendin a g a n – i r y o e u f e’s s b again ole. Sh hat hou ded up Thanks ement r ng in t t he en g i a a v h n i t a l m t t a u to the s of etty ne ped abo ngs lot dvisor, It’s pr tty pum and bri , our a m e’s pre p i H i K h . s d p r e u e vocal w promot a deale uch mor dad gre him. We ager at Kim’s m n s a s ! m i y m z a a e r l e’l like c and tim She was shop! W zation tenance i n y well. n i l a a l g m a r e o r g out ut my sellin working ked abo d she’s has tal nce… an e e h i s r e y p d x . Alrea great e ian was d. than Br mpresse e m h t i s not i w ’ e h S . lls ent ski managem —Erol

Dear Erol: Hey, I enjoyed the party. It was lots of fun. Brian was obviously well liked by your crew. I think he’ll miss you guys too.

Glad to hear that Kim is working out so well. I sure understand her wanting to see more structure in the shop. Dealerships tend to be very structured, perhaps even over-structured. Independents shops like yours, usually take a more laid back approach. The trick is to balance the efficiency of the dealership and the atmosphere of the independent shop.

Over the years, I’ve discovered three major differences between dealerships and independents.

1. Time management Almost every dealership uses a time clock (or some sort of electronic system) to 14 CANADIAN TECHNICIAN

track technician hours. They’ll punch in and out of every labor operation on every vehicle. I’m actually stunned by how many former dealership technicians, who start their own business, stop that process. I believe it’s a huge mistake. Maybe it’s because they loathed the time clock as a technician. But from a management perspective, it’s essential. Knowing the productivity and efficiency of each technician, and the shop as a whole, is critical in managing – and maximizing – profitability.

I know I’m hitting really close to home here, as you stopped the process as well when you started running your own shop.

Throwing the clock away might bring new freedoms, but I think the benefits of timing each job far outweigh the drawbacks.

Primarily, it helps you determine your productivity and efficiency.

Remember, productivity is how much time of the day the technicians spend working on income-producing work. The goal is 90 per cent and without having the technicians punch in and out of each labor operation, you just don’t know where your team is at. Not individually, and certainly not as a group.

Efficiency is how fast the technician is.

And, again, without a time clock, you can’t track this. The goal here is 135 per cent.

I’ve learned that getting productivity and efficiency up to these goals is the single most important factor in making a shop profitable. It’s more important than your labor rate, gross profit on parts and labor, or any other aspect of running a shop.

I’ve witnessed first hand what happens when owners stopping tracking time. Some of them went from billing out 10-12 hours a FEBRUARY 2009

Larry Dickison

10-minute discussion at every meeting on what we can do to better organize things around the shop including the front end. I have rewarded employees for extraordinary ideas. There have been ideas about everything from core handling to parts returns.

One cool idea was that each technician has a supply a different pen color than the other techs. When we see anything written in green we know it’s Dan. Red is Melvin. You get the idea. It sure helps, cause we can’t figure out who’s who just from the color of invariably poor hand writing!

If you have ideas to share, just e-mail me at kellythecoach@aol.com and I’ll compile them with the ones I have and then e-mail you the whole list.

3) Atmosphere day and now tolerate their own technicians billing out less than six a day. When I ask why they stopped tracking times, the most common answer is that their techs don’t want to do it. My standard response is always the same. “Really!” I say, “How long have you been working for them?”

2. Maintenance Dealerships, for the most part, do a much better job of selling maintenance work. It comes naturally to them because they’re in the habit of selling. Always remember: Repairs are bought; maintenance has to be sold.

When a car breaks down, the owner doesn’t have a choice of whether to get it fixed. It has to get fixed! You don’t have to sell them on the idea… they’ll come right in and ask for it. Maintenance, on the other hand, needs to be explained and suggested. The car is still functioning, so the owner isn’t likely to insist on a transmission service, or a brake inspection, or a power steering flush. We also don’t have many people asking for their major interval services – like the 96,000 km preventive maintenance package. Of course, if we’ve done a great job in educating customers through marketing programs and selling skills, then more and more of our database of customers come in and request them.

Dealerships have done a much better job, overall, in educating customers about maintaining their vehicles. Unfortunately, many vehicle owners out there still believe that dealerships maintain vehicles and independents fix them. It’s partly our fault FEBRUARY 2009

for calling ourselves ‘repair shops.’

The impact of selling more maintenance and fewer repairs has a huge impact on productivity and efficiency which translates into an exponential increase in sales.

You may want to review the technician’s earnings potential excel spreadsheet that proves that you can double your sales without working even one more hour or increasing your labor rate. If you don’t have this any longer, just e-mail me at kellythecoach@aol.com and I will re-send it.

I’ve found this the single most valuable tool I’ve ever seen or used!

Now, to your question about organization. That whole area of business is quite tough. Just dealing with all of the paper work is a challenge. We’re supposed to be living in a paperless society, yet we have more paper than ever!

This subject comes up in our meetings pretty frequently. One thing I’ve found helpful is going into other shops to see how they do things. We can learn a lot from our peers.

I’ve always said we’re in business for ourselves, but we don’t have to be in business by ourselves. In today’s economy, and with the myriad of complications facing us, being in a management group is not just a luxury, it’s a very smart business move.

Also, I’ve found that using the work order “rack” flow system is really helpful.

It sure reduces problems from verbal communication.

I’ve found that using a computer program like Outlook keeps me more organized too. I use the calendar, the to-do list, the e-mail, and contact list. We also have a

The one area where independent shops tend to outperform their dealership counterparts is in the kind of work environment they offer employees. Former dealership employees often notice a family atmosphere at independent shops, along with a more relaxed workplace with less structure. There tends to be more cooperation and communication between management and employees, and in the big picture, that benefits everyone.

It’s good that Kim is calling you on your shortcomings and challenging you to streamline your business. Be open minded, Erol. She may help you achieve new levels of success with her ‘new-fangled’ dealership ideas. Just don’t spoil the comfortable working atmosphere you guys have worked so hard to create.

Well Erol, I better quit now. Scott’s playing with his band tonight and I want to be there in the front row. I’m bringing a lighter – remember those days? Now at concerts everyone waves their cell phones in the air.

It’s a different world, isn’t it?

As always my friend, I’m only an e-mail away.

—Kelly Kelly Bennett is a certified management trainer with 19 years experience coaching automotive repair shop owners.

You can reach him at kellythecoach@aol.com

CANADIAN TECHNICIAN 15

The business game has changed. Are you ready to thrive in the years ahead?

By Bob Greenwood

O

ld-fashioned rules from five years ago won’t help much now.

Unfortunately, the majority of shops across Canada don’t understand and accept this fact, and they haven’t been progressing along with the times. Now they’re hemorrhaging both cash and profits as they attempt to survive in the rapidly changing economic reality.

Even the best shops in the industry are under pressure, but they know they’re in a better position to move forward because they’ve kept themselves up-to-date on industry trends, revisited business issues over the past three years, and adjusted their business measurement criteria and processes as conditions changed. They know what to watch, how to measure it, and how to adjust things based on the results they see.

The biggest mistake any shop owner can make right now is trying to solve 16 CANADIAN TECHNICIAN

The New RULES modern business problems by using solutions from five or 10 years ago. Face it, those solutions are out of date.

Like it or not, the independent sector must relearn the business, and then – and this is the hard part – have the self discipline to implement what they learn.

Changing business strategy is like having a life-saving medical procedure. You prepare yourself to enter the hospital, undergo a long surgery, return home, take your daily medicine, and continue with physiotherapy to recover fully.

Businesses will also take time to become stronger and fully recover. The question in both cases is, “Are you really up for it?”

In order to thrive in the years ahead, successful businesses need to stay ahead of the game. Here’s a look at the new rules for successful businesses in 2009 and beyond.

Accept that it’s a whole new game Those shops that understand this, will enjoy a profitable year despite the economic conditions.

There’s nothing but bad news out there and the average aftermarket shop is stressed out. Layoffs are becoming more common and consumer confidence is disappearing. Overall, the environment just feels lousy. Owners are wondering where their businesses will be and what the economy will look like by next summer.

The upcoming year may not set records, but it will indeed be profitable for shops that play the game properly.

And when a business is profitable, its management then knows how to measure and control the cash, and the staff comes together as a team, knowing that there’s job security for everyone involved.

FEBRUARY 2009

Stay liquid Learn how to get your business liquid – and do it immediately – because as an automotive business you’re essentially on your own.

True, many interest rates are between zero and 0.25 per cent, holding off the potential economic disaster that seems to be forming across the U.S. But many Canadians are worried about our southern neighbor going protectionist now that the new administration has been sworn in.

In other words, don’t expect the banks to want anything to do with the automotive industry, and don’t expect new credit or loan options to become available.

This new rule means that balance sheet management must absolutely be first and foremost in every shop owner’s mind. Keep your cash reserves on hand, don’t let them drain away, and look for ways to build them up even higher.

You’re on your own – but if you play your financial cards right, you’ll be just fine.

Seek training Help is out there, and some shop owners need to seek it out fast or their businesses will fail.

If that sounds dire, you’re right. For many Canadian shops, the situation is indeed dire. It’s time to hunker down and learn a little bit about how to run an automotive repair shop professionally and profitably. There’s no shortage of instructors, just remember that each one has their own perspective and prescriptions.

No one instructor in North America has all the answers in one course. Each presents solutions to different pieces of the shop puzzle – from soft skills training to internal process management to strategic number measurement.

Comprehensive business management training and development is no longer an option, it’s a necessity to survive the challenges ahead.

Enlist your jobber The jobber’s role in the process is to get involved and work with business instrucFEBRUARY 2009

You’re on your own – but if you play your financial cards right, you’ll be just fine.

tors to bring high-quality courses to their clients.

Jobbers have a critical role to play in supporting and educating the industry they serve.

Jobbers are businesses too, and they’ll need to strongly support the shops that want to be here three years from now, and continue to support them.

The rest of the shops will either buy themselves jobs or disappear, neither of which will create profits for the jobber’s business.

I’m not suggesting that these courses be free, or even subsidized.

Shops must pay the full cost to put on these courses, and they must consider the costs an investment in their businesses.

Shops that constantly come up with excuses for why they can’t or won’t go to these classes are best dealt with by ensuring their accounts are paid and current, the account remains paid and current, and then move on and spend time with shops that want to prosper in the years ahead.

Track your stats Business measurement is no longer limited to just annual sales.

Overall shop efficiency, technician proficiency, billed hours obtained, gross profit dollars earned, and net profit retained per invoice must be measured daily, weekly, and monthly. Internal processes and bookkeeping systems must be adjusted to give management this information accurately and instantly.

Then these numbers must be compared to preset daily, weekly, and monthly objectives based on the shop’s current capabilities and the local marketplace’s realities.

Management must know what numbers to look for, and how to interpret and react to the results. There’s no time to waste. Fast reaction times are key to surviving in the new economic reality.

Be open and honest Communicate clearly, and frequently, with your staff. They need to fully understand where the business is going to go, and how it’s going to get there.

Let them know not to expect an increase in door rates or hourly wages through 2009. Any additional personal monies will need to be earned, through business profit sharing arrangements.

This will only happen when the team pulls together and performs beyond any consumer’s expectation, providing the business with direct, bottom-line results.

That’s the hard truth of the situation.

Welcome to our new world.

It’s clear that 2009 will be a year of change and transition for many businesses, because there is simply no other choice left.

Management must clearly understand what has to happen and how to do it. Our industry has been used to two-year, threeyear, or five-year patterns of change.

Now, six months in this industry can do a number on your business!

Be prepared for an unusual 2009.

Exciting opportunities are here for the aftermarket, but consider your options carefully.

What you decide now will affect the rest of your automotive career.

Bob Greenwood is president of E. K. Williams & Co. (Ontario) Ltd., a management consulting company (www.ekw.ca), and the Automotive Aftermarket E-Learning Centre (www.aaec.ca).

He’s also on the board of directors of the Canadian Independent Automotive Association (www.ciaassociation.org). You can reach him by phone at 800/267-5497; by fax at 905/331-6180; or by e-mail at

greenwood@aaec.ca.

CANADIAN TECHNICIAN 17

Pop Quiz:

Suspensions Are you smarter than an apprentice?

Find out how much, or how little, you remember from trade school.

S

uspension systems are easy to understand, haven’t changed much in years, and are so simple even rookie technicians can understand them – right?

Well, see if you’re as smart as you used to be with these very basic questions about very simple systems, and see how you do.

1. What’s a typical specification for play in a ball joint?

2. Is the lower ball joint in a MacPherson strut assembly loaded or unloaded?

3. True or false: a light coating of oil on the body of a shock absorber is acceptable?

4. True or false: worn shocks can cause premature brake wear?

5. Shock absorbers convert kinetic energy (motion) into _____?

6. Which is tougher: extending or compressing a shock absorber?

7. True or false: tire pressure should be checked with the tires hot.

18 CANADIAN TECHNICIAN

FEBRUARY 2009

Some problems are easy to spot.

This image of a tie rod on a 1989 Ford F150 pickup came from Rick Brouillette of Trax Autocraft in Port Moody, B.C. “The customer said it came apart on the highway.

He taped it back together and drove it on the highway to my shop, about 25 km away. When I saw it, I was shocked, and told him I couldn’t believe he wasn’t killed.

His response back to me was: ‘It’s really good tape.’”

Now let’s see how you did.

1. Answer: 0.5 mm (0.020 inch).

That’s a general specification, so always refer to service information and be sure.

True, sometimes the specification is “no play at X force,” or a “turning torque” spec is given.

But if the spec provided is “0.20 inch,” you may want to double check, as was the case for a recent bulletin from a major vehicle manufacturer that had put the decimal point in the wrong place. Having an idea of what to expect is a good idea to prevent problems.

(Thanks to Mitchell 1 for the specifications.)

2. Answer: Unloaded.

In a typical MacPherson strut suspension, the lower ball joint is an “unloaded follower,” and the strut carries the load.

Free play in these lower ball joints can be checked by raising the wheel off the ground, letting the lower control hang free with the strut fully extended, and then checking for movement. There should be no horizontal play between the control arm and knuckle if the joint is good.

3. Answer: True.

“A small amount of oil on the shaft is normal and doesn’t necessarily mean the shock is bad,” says Aaron Shaffer from KYB America, “But obviously an excessive amount of oil indicates a worn upper seal.”

Bill Dennie, ride control channel manFEBRUARY 2009

agement director at Tenneco agrees.

“Oil seals inside the shock or strut are made to keep the oil and nitrogen gas inside the unit,” he explains, “But the seals are designed to allow a very small amount of oil to lubricate the oil seal to prevent drying and cracking of the seal. This also allows the piston rod to move smoothly as the unit cycles up and down. Oil seals are made far superior to what they were a few years ago which is the reason technicians don’t see the same number of leaking units, which was the main reason the units were replaced in the past.”

So while a light coating of oil is acceptable, a severe leak indicates that the component must be replaced.

4. Answer: True.

If the front units are worn out, they’ll compress more easily during hard braking and allow the front of the vehicle to dive downward.

If the rears are worn out, the rear of vehicle rises up and transfers weight from the rear to the front, creating more work for the front brakes since they’re trying to stop all that extra weight. Plus, worn shocks can increase the actual distance needed to stop a vehicle in the first place.

There’s a good reason why inspecting the shocks or struts is part of a safety inspection.

5. Answer: Heat.

Bill Dennie provided the answer to this

question. “Shocks and struts work by converting kinetic energy into heat energy,” he explains, “And this heat build-up causes ride control units to wear out gradually over time and the consumer gets used to the bad ride.”

Bill also points out that the largest degradation of the ride control units occurs at around 80,000 km (but the actual results depend on factors like driver ability, vehicle type, and road condition) – something to keep in mind during routine maintenance inspections.

6. Answer: It takes less effort to push a shock together than it does to extend it.

Try it for yourself and see. Also remember that conventional shock absorbers don’t support vehicle weight and don’t control ride height. They’re there to control spring and suspension movement.

7. Answer: False.

Tires inflation should be checked cold, ideally after the vehicle sits overnight.

Air expands as it heats up, increasing internal pressure in the tire and possibly causing inaccurate readings.

Also, remember that even though the correct inflation pressure appears on the vehicle’s tire placard, replacement tires may have different PSI ratings than the originals that came with the vehicle.

CANADIAN TECHNICIAN 19

The science of

STOPPING

All pads are not created equal.

Understanding what goes into a brake pad can prevent misunderstandings, and even – gasp! – comebacks.

W

ouldn’t it be nice if all customers treated brake work as seriously as those who look after fleets of police cars?

These vehicles are usually treated to the best parts available. No wonder, too, because high speeds are common in emergency situations, and hard braking comes along with that.

Many customers, especially fleet customers, don’t believe in using premium brake parts for a variety of reasons.

If it were legal, many customers would surely try stopping their cars by dragging their feet on the ground, like in the old cartoons.

Customers often exert extreme pressure on garages to keep repair costs down, and using bargain parts can be tempting.

But there’s often a good reason to install higher-cost parts, and not just because the fleet administrator said to.

Sometimes bargain parts simply cause more problems than they’re worth and will only lead to frustration and comebacks.

Here’s a quick look at the different brake material compositions, the best places to use them, what to avoid, and when being frugal might work out OK.

Asbestos Even though asbestos isn’t as common in 20 CANADIAN TECHNICIAN

“This customer brought his GMC Sonoma in for a brake check, complaining that it was pulling a bit but not making brake noise,” writes Geoff Joyce from Minute Muffler and Brake in Calgary, Alta.

Finding the problem was really easy.

brake linings anymore, it’s important to understand what made it so popular and why it was phased out – because, frankly, you just never know what you’re getting when you open a mystery box of cheap brake parts.

Asbestos linings were strong, resistant to high temperatures and chemicals, and were also relatively cheap. But they weren’t such a good choice in high-temperature environments – remember, the rotor temperature is what dictates the pad’s lifespan. The hotter the rotor, the shorter the life of the friction material.

Plus, asbestos pads didn’t transfer heat as well as other brake lining materials (like metallic ones).

The worst thing was the dust, released as linings wore down – along with leaving a dirty residue on wheels it could cause cancer and lung disease.

Bottom line: phased out, but be careful anyway.

NAO Non-asbestos organic pads are quiet and effective, but don’t last very long under high temperature conditions like stop-

and-go traffic. This makes them a poor choice for taxis or heavily loaded vehicles despite their many positive qualities.

Additionally, NAO pads don’t transfer heat as well as other materials.

Bendix Brakes recommends this trick to see if a brake pads is made of an NAO material: see if a magnet sticks to the pad surface. If it does, it’s likely not an NAO style.

Bottom line: Low noise, low heat transfer, low dust, low wear – not for HD use.

Ceramic These pads are standard equipment in about 30 per cent of vehicles on the road.

Ceramic material is used in place of steel in the friction material, but they may also contain copper and brass. Ceramic pads don’t make much dust, so they won’t mess up fancy rims. And their low-noise characteristics make them appealing to drivers and technicians alike.

But they’re not perfect. They don’t wear well in heavy duty situations, and wouldn’t work well on fleet vehicles.

Also, ceramic pads are a lot like fruit juice – you need to read the label to make sure FEBRUARY 2009

of what your getting, since many products contain just a small amount of the good stuff. Some ceramic pads have as little as one per cent ceramic content. But be careful, since too much ceramic in the mixture leads to noisy brakes.

And actually, ceramic pads are really a type of NAO pad.

Bottom line: Low dust, less noise, good performance, higher cost, not for heavy loads or stop-and-go driving.

Semi-metallic The most common type of friction material on the road, semi-metallic pads are standard equipment on 60 per cent of vehicles. Metallic pads are typically made of 50 per cent iron or steel, plus graphite composites and petroleum coke. The metal in pad allows heat transfer through brake system, so they last longer than NAO pads do.

These linings work hard, have very good high-temperature performance characteristics, they’re relatively cheap, and they can handle heavier loads. Police cars, fleets, and vehicles used for towing almost always use semi-metallic pads.

This “edge code” on the pad, required in many U.S. states, has a wealth of information for technicians: • The first two digits indicate the manufacturer.

• The next two indicate the pad formula (NAO, metallic, etc.).

• The next two indicate the coefficient of friction. The first digit is the cold (normal) value, the second is the hot value. The higher the digit, the greater the stopping power. Matching or exceeding this rating is critical to prevent problems.

• The final digits indicate the date and facility of manufacture.

The downside, however, is the noise they can make.

Almost all brake manufacturers require a smooth rotor finish and strict break-in period when installing semimetallic linings.

As with many other types of pads, there’s usually an assortment of grooves, shims, slots, and chamfers to change the frequency of the vibration (and therefore noise) of the pad into an inaudible one.

Some pads even have a coating to reduce noise (don’t sand this off!).

Bottom line: Good heat transfer, good pedal feel, long-lasting, good for heavy loads, low cost, good for fleets, can be noisy.

Low-metallic

Checking the basics is always a good plan. Cam Leacock, from OK Tire & Auto in Lethbridge, Alta., noticed something odd about these brakes on a 1994 Ford Explorer – the inside brake pad was missing all together. The customer claimed not to have touched the brakes and there was no problem stopping, and yet this was what he found when he took a look.

FEBRUARY 2009

These pads aren’t common, but it’s worth knowing when they’re used (namely, on some high-end European vehicles).

They’re usually made up of about 20 per cent iron or steel, mixed with inorganic and organic fibers and lubricants. They make more noise and dust, but are used in some specialty applications.

Bottom line: Understand them, but remember they’re not common.

Sintered metallic This is an FYI point, really, because

most techs won’t encounter these pads very often. They’re mainly for off-road use and race cars. A regular vehicle using these pads may take several hundred feet to stop, so they’re not a good choice at all. These types of pads are also used on airplanes.

Bottom line: Not for normal use.

The important thing is making sure that the replacement linings are the same composition type as the ones the manufacturer intended. In other words, if the vehicle’s original brake pads were semimetallic, the new pads should also be semi-metallic.

It’s possible, however, to install pads with a different type of friction formulation than the original, as long as you’re very careful. It’s never a good idea to replace semi-metallic linings with NAO linings (unless they’re ceramic and approved), and it’s usually OK to replace NAO pads with semi-metallic ones, but there are exceptions so you’ll need to check and make sure. The bottom line is, make sure the customer knows what they’re getting and that your behind is well covered. Make sure that saving the customer money doesn’t end up costing you money in the end.

CANADIAN TECHNICIAN 21

Voltage drop Learning isn’t always about acquiring new skills – sometimes it can be about revisiting something you’ve forgotten.

By Dave Parke

A

voltage drop test measures the amount of voltage lost in a working circuit – important because a circuit may have the ability to carry voltage, but not amperage, and subsequently may not operate correctly (Google “Ohm’s law”).

Voltage drop measures from the most positive point in the circuit to a negative point in the circuit (not just simply from positive to negative). Placing the meter’s positive lead on the positive post of the battery, and the negative lead on the starter motor’s positive connection is an example of a voltage drop test (if the circuit is operating).

It’s an easy test.

Find the most positive point in the circuit and place the meter’s positive lead

there.

Then place the negative lead further down the circuit. Turn the circuit on, and check the meter for the reading.

Generally, there shouldn’t be more than 0.5 volt drop in any section of a circuit.

Faulty circuits usually show more than a full volt lost in the circuit, not just 0.3 or 0.4 volts (quite often it’s four volts or even higher).

Tip: use the “record” feature of the multimeter to capture voltage readings as the circuit operates.

Once you’ve isolated the section with the greatest drop in voltage, you’ve found the problem.

Easy! Now you do it.

A bad circuit will lose (or “drop”) more than a volt.

Usually the reading will be a lot higher, as in this example with just over 10 volts dropped in the circuit.

Testing the battery cable. Note the meter set to record to voltage readings.

A voltage drop is taking a voltage reading from the positive-most point in the circuit to a more negative point. Note that here on this bench example the positive lead is on the positive post of the battery and the negative lead is on the switch.

A good circuit reading will have less than one volt lost. (This example is operating a head lamp.)

FEBRUARY 2009

Note the highest reading recorded after operating the circuit’s switch, load, or device. Given this reading, this circuit’s fine – a bad circuit would have a reading of more than a volt.

CANADIAN TECHNICIAN 23

Sonic Bomb SBB500ss

ContiProContact tires

The new Sonic Bomb SBB500ss comes with a 12-volt bed shaker, 113 db alarm, pulsating flashing alert lights, and a battery backup that maintains time and alarm settings in the event of power failure. In 1990, Sonic Alert developed and patented the first vibrating alarm clock to alert the hard of hearing and deaf population to devices like the doorbell or telephone ringing, via a vibrating disk placed under the mattress. The clocks are said to be guaranteed to wake the extremely hard to wake. www.sonicalert.com

ContiProContact all-season performance and touring tire are said to have unparalleled wet-braking capacity and year-round traction. The straight circumferential groove evacuates water from under the tread while also delivering outstanding braking.

A strategic central rib design reduces tire noise, while optimized shoulder lugs create greater stability for enhanced steering response and driving confidence. Additionally, a series of sipes with a uniquely defined radius work together to create an interlocking effect for greater stability and improved dry handling, and under the tread, twin steel belts are reinforced by spiral-wrapped nylon cord to stabilize the tread area. The tires are available in S, T, H, and V speed ratings, 15” through 19” sizes, with aspect ratios of 35-70. www.ContinentalTire.com

Bosch performance fuel injectors Bosch has launched a new line of performance fuel injectors for engine builders, and enthusiasts. The modern, high-flow gasoline injectors are based on Bosch’s newest generation of its multi-port injectors, EV14, and are said to have been designed to provide improved fuel flow, performance, and power. The injectors are “over molded” to form a one-piece injector with no internal seals or seams to leak.

The molded plastic shell eliminates exposed metal parts, preventing corrosion. The injectors are said to be lighter, more compact, easier to install, and strong and durable. Ten Bosch part numbers will be available in various flow and pressure characteristics. www.boschautoparts.com

Tenneco expands coverage Tenneco has expanded its coverage in the replacement ride control category by adding 120 new part numbers for foreignnameplate and domestic applications to its Monroe product line. The new coverage includes 39 Sensa-Trac shocks and struts, 16 Quick-Strut assemblies (including light-truck and sport-utility model applications), 21 Strut-Mount strut mounting kits, 29 Max-Lift gas-charged lift supports, four MonroMagnum steering stabilizers, and 11 Strut-Mate boot kits. The new Sensa-Trac shock and strut SKUs cover a variety of popular passenger car and SUV models from Acura, BMW, Ford, Honda, Hyundai, Kia, Mazda, Mitsubishi, Nissan, Volkswagen, and Volvo. www.monroe.com

24 CANADIAN TECHNICIAN

Dielectric grease in an automatic tube Permatex now offers its dielectric grease in an automatic tube (Ref. 81153). The new can features an applicator, which makes it easy to dispense the desired amount of dielectric grease to electrical connections in tight spots, protecting electrical connections and wiring from salt, dirt and corrosion while extending the life of bulb sockets. It prevents voltage leakage around any electrical connection and also prevents spark plugs from fusing to boots. www.permatex.com

Spark plug sensor Ontario-based A.A. Electronics Corporation introduced the OK Spark spark plug sensor, that allows technicians quickly detect both spark and ignition without removing the plugs from the engine. The tool is said to work in any engine that uses a spark plug, including vehicles, motorcycles, boats, lawn mowers, chainsaws, snow blowers, and other equipment. It also works with coil-over-plug ignition systems. The tool indicates that both high voltage is present and that the spark plug is firing under compression. www.okspark.com

FEBRUARY 2009

Non-toxic lubricant Permatex has introduced a bio-renewable addition to its line of automotive lubricants. B Force multipurpose lubricant and penetrant, a biodegradable, non-toxic formula that performs as well or better than traditional petroleum-based products, and claims to be safe for a variety of automotive, home, and industrial uses, and will not pollute water or soil, or harm pets and children. It contains no VOCs, and is safe to use indoors or outdoors. www.permatex.com

Lead your team to a better future.

Transmission stop-leak Justice Brothers Trans Stop-Leak is an additive that claims to recondition dry and leaky seals, reduce heat, and help reduce the build up of sludge and varnish caused by super hot transmission fluid. It’s said to help prevent the formation of these contaminants, and claims to mix readily with all factory approved transmission fluids. www.justicebrothers.com

Scratch remover Quixx claims to have the perfect, low-cost Valentine’s gift: High Performance Paint Scratch Remover or High Performance Acrylic Scratch Remover. The products are said to remove scratches from painted and acrylic surfaces (such as car headlights, dashboard, wood trim, motorcycle windshields, RV or boat windows, and other acrylic household items), and are also environmentally friendly since they do not use volatile organic compounds (VOCs). www.quixx-usa.com

AC oil for hybrids UView has introduced its new Hybrid Oil Cartridge for hybrid vehicles. The air conditioning systems on these vehicles are different and require specific AC compressor oils and installation procedures, explains Tony Ferraro, president of UView. “Vehicle manufacturers are very nervous of introducing moisture to these systems because hybrid vehicles have special sensors that shut the vehicle down should they detect a short circuit,� he said. As well, technicians could get an electrical shock if there were too much moisture in the system.� UView consulted with a major OEM to develop the new oil cartridge. www.uview.com FEBRUARY 2009

CARSability helps you determine the skills your employees excel in and what training they need to perform at an optimal level. s Pinpoints the best training options to address skills gaps s Effective as a screening tool to select the best applicants s Online and easy-to-use

www.carsability.ca

CARS OnDemand provides employers and employees hundreds of online training programs, when and where they want them. s Featuring a mix of technical and business programs s Offering two hour, full motion video lessons set in real shop environments s Supplementary training materials enhance the learning experience

www.cars-council.ca Developed by the industry, for the industry. /SBOURNE 2D #OURTICE /. #ANADA , % 2 s Funded by the Government of Canada’s Sector Council Program.

CANADIAN TECHNICIAN 25

Expanded headlamp coverage Hella has expanded its OE lighting spare parts program with the addition of over 50 replacement headlamp parts.

The new parts cover late-model Audi, BMW, Mercedes-Benz, Volvo, and Volkswagen models. All of the replacement parts are made to the same specifications and quality standards as the parts Hella makes for its OE customers around the world. www.hella.com

Strut tool

KYB’s Strut-Plus is a complete corner unit assembly that does not require a spring compressor. KYB has also created the “Quick Chart,” a new innovative quick catalog and estimating tool which includes application, part number, and labor time to estimate jobs out quickly and accurately. www.kyb.com

Manifold converters

Pocket scan tool for Ford products OTC introduced its Ford portable diagnostic software (PDS) advanced kit (P/N 3912), a flexible and modular diagnostic tool kit that includes a hand-held Pocket PC, PDS software, and a vehicle communication module (VCM) device. Collectively as a kit, these components represent a new diagnostic tool strategy, allowing the user to run Ford specialized software in conjunction with a Pocket PC. This tool is CAN-compatible, and supports diagnostic services for most 1996 to 2008 Ford, Lincoln, and Mercury models with a 16-pin DLC connector, offering everything from reading trouble codes to ECU programming. www.otctools.com

Bosal has over 37 SKUs in its growing manifold catalytic converter line and now offers coverage for popular domestic and import cars, SUVs, vans, and light trucks from 1982 to 2006. Applications include Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Kia, Lexus, Lincoln, Mazda, Mercury, Mitsubishi, Nissan, Saturn, Suzuki, and Toyota. The converters are designed to meet or exceed OE specifications for fit, form, and function, and come complete with all installation hardware. www.bosal.com

GET YOUR FREE SUBSCRIPTION – FILL IN THIS CARD! ❏ Yes, please send (continue to send) CANADIAN TECHNICIAN magazine – FREE! ❏ No... do not send CANADIAN TECHNICIAN magazine to me.

Signature

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Name: Company Name: Company Address: City:

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IMPORTANT!

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3. I specify, select, approve or influence/recommend the purchase of automotive replacement parts, tools, or equipment (check all that apply): ❑ Specify ❑ Select ❑ Approve ❑ Influence or recommend ❑ None of the above 4. The type of work we do here includes (check all that apply): 1. ❑ Oil / filter / lube service 2. ❑ Battery sales / service 3. ❑ Brake service 4. ❑ Engine repair / overhaul 5. ❑ Engine performance / emissions / tune-up

6. ❑ Electrical service - chassis 7. ❑ Electrical service - engine 8. ❑ Exhaust / muffler / catalytic converter 9. ❑ Shock / strut service 10. ❑ Steering / suspension service 11. ❑ Wheel alignment / wheel service 12. ❑ Transmission / transaxle service or overhaul (automatic) 13. ❑ Transmission / transaxle service or overhaul (manual) 14. ❑ AC service 15. ❑ Cooling system / radiator service 16. ❑ Emission control service 17. ❑ Clutch service 18. ❑ Fuel injection service 19. ❑ Diesel engine service 20. ❑ Tire sales / service

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26 CANADIAN TECHNICIAN

MY JOB TITLE IS (CHECK ONE ONLY): ❑ Shop owner / Shop manager ❑ Administration ❑ Service writer / Service manager ❑ Lead technician / Shop foreman ❑ Technician ❑ Apprentice ❑ Other (specify):_________________ 5. Average number of vehicles serviced at this location per week: _______________________________________________________ 6. Number of service bays at this location: _______________________________________________________ 7. Number of mechanics/technicians employed at this location: _______________________________________________________ 8. Number of apprentice technicians employed at this location: _______________________________________________________

What would you like to see more of in Canadian Technician?

❏ Human interest stories and profiles ❏ Technical articles ❏ Business management articles ❏ New product information ❏ News about supplier companies

February 2009

1. This location is a (check one only): A. ❑ General service and repair shop B. ❑ Specialized service and repair shop C. ❑ Service station with repair facilities D. ❑ Automotive rebuilder E. ❑ New car/truck dealer F. ❑ Body shop with repair facilities G. ❑ Fleet owner with repair facilities H. ❑ Other (specify): ________________________

451 Attwell Drive, Toronto, ON M9W 5C4

FEBRUARY 2009

Oxygen sensors NTK’s aftermarket oxygen sensor program offers comprehensive vehicle coverage with fewer than 900 SKUs, greatly reducing inventory investment while providing uncompromised reliability. Ceramic technology is at the heart of any oxygen sensor, and NTK leverages its core competencies in applied technical ceramics and manufacturing to create high-quality oxygen sensors. http://www.ngksparkplugs.com/products/oxygen_sensors/index.asp

Brake dust shields Dorman has added two new brake dust shields (#924-208 and #924-209) to its product lineup.

There are now three SKUs that cover over six million vehicles.

These shields, sold in pairs, are a great add-on sale when servicing brakes, since dust shields tend to rust quickly in colder areas. www.DormanProducts.com

SBC Brake system tool A new tool is available for technicians to enable, disable, and clear fault codes on Sensortronic Brake Control (SBC) systems, used on E and S Class Mercedes vehicles, to prevent personal injury, or damage to parts of the caliper and pad assembly, during brake service. This tool is CAN-compatible and has updateable software. Tools are also available for VW and Audi vehicles. www.strategictq.com.

CLASSIFIED ADVERTISING SECTION the FUTURE of LEARNING

Give your yo our career car eer a b boost. centennialcollege.ca

Start an exciting new career at Canada’ Canada’ss largest transportation i training i i facility ffacility. ili . Our O state-of-the-art-shops f h h and industry-savy instructors will help you get back on track.

Programs beginning in August 2009 2 include: t e echnician: tw wo year coop diploma program t Heavy Duty T Technician: two t ruck and Coach T e echnician: one year modified t T Truck Technician: apprenticeship program an nd 2 year coop diploma and program t e echn nician: one year modified t Automotive Service T Technician: apprenticeship program, 2 year coop diploma program and 2 year regular diploma a program t Motorcycle and Power Spo Sports t orts Repair: one year certificate program ar certificate program t Auto Body Repair: one yea year t Find out more by contacting us at 416-289-5000, ext. 7606 or dormiston@centennialcollege.ca e-mail us at dormiston@centenn nialcollege.ca

Visit our website at

centennialcollege.ca centennialcollege.ca/ transportation

Mohawk Lifts brochure Mohawk Lifts introduced an updated flyer for the Mohawk A-7 twopost vehicle lift, showing the lift and all features with comparative photos of other lift brands. A-7 lifts are made in the U.S. and are ALI/ETL certified to meet the only national safety standard for vehicle lifts. www.mohawklifts.com

Appearance products In anticipation of its 50th anniversary, Blue Magic has more than doubled its product line. A heavy foam upholstery cleaner, heavy foam carpet cleaner, foaming glass cleaner, dash and console restorer, and upholstery stain and spot lifter join the existing line which includes carpet stain and spot lifter, leather and vinyl cleaner, and leather conditioner. Blue Magic also offers air fresheners, and appearance products including metal polish, headlight lens restorer, epoxy, and fuel additives. www.BlueMagicUSA.com

THE NUMBER ONE SELLING USED-OIL FURNACE OF ALL TIME Escalating energy costs make your used-oil more valuable than ever before. On-site recycling can drastically reduce your energy costs while immediately increasing your cash flow.

INSIDE THE RED BOX What you see makes it a Clean Burn. What you don’t see makes it “burn clean.”

Our patented Clean Burn heat exchanger provides you with more heat from less oil. Only “The Red Box” includes 250 percent more surface area for greater heat transfer than any typical blast tube.

The result: More heat per gallon of oil.

DSI Installation and After Sales Support will ensure maximum savings for years to come

FEBRUARY 2009

www.deonsupply.com 1-800-824-4115

CANADIAN TECHNICIAN 27

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FRAM OIL CHANGE. ®

23. Preload shims or ___ collar, part of the rear end. Also an orange soda.

26. Transmission _____ switch, indicates gear position.

27. Unit of measurement commonly used with tires.

28. This is often added to oil to locate leaks.

29. Bush, Secord, or Ashley.

30. ____ Check, a writer’s best friend.

31. Shaped like a circle.

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October 2008 Auto Puzzle

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Trim _____, part of the inner door.

A highly polluting vehicle often _____ excess HC and CO. Headlight _____, tool to correctly direct beams.

Where the oil sits until it’s pumped up.

I ___, I ___, so off to work I go.

After it began, it _____.

What a hero does to the day.

What you do to the stored DTCs when the problem’s fixed.

PCM calibration often does this to vehicle speed, also TV show “The Outer ___.”

18. Thrust ____, found in a crankshaft journal or next to a lock nut.

20. Curved, or a type of stadium.

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Adds grease to a wheel bearing, or fills a suitcase.

Marked off sections of a highway.

Greasy smear or mark, happens to wet paint too.

Gradually wear away.

Idle fluctuation, or a tank where excess coolant goes.

Small valve that plugs up with sludge. Symptoms of failure include poor idle and excess pressure in the crankcase.

Acronym for when they think someone or something will get there.

Spanish friend.

Premium. Also a popular golf brand.

Heat ___ valve, old-style engine component.

Storage units, or what a snake does to its skin.

Term for replacing spark plugs, fuel filter, and air filter.

Down in the ____, feeling low.

Apprentices often use one to clean floors.

Tool that makes holes.

Scented wood, often used in closets.

Technicians do this to tools all day.

Cleaned ridges from a cylinder or bore, or improved skills.

Congratulations to Jeremy Allen, from Scotia Hyundai in Amherst, N.S., for solving our October 2008 puzzle.

Enter for a chance Send your solved puzzle to Canadian Technician. to win a monthly We’ll draw a winner on April 17, 2009.

Send to 451 Attwell Drive, Toronto, prize pack.

Name:

ON M9W 5C4. Or fax to 416-614-8861.

Workplace: Work address: Phone: email: Question of the Month: What’s the best advice you ever received about the trade or the business, and who was it from?

Enter for your chance to

WIN W IN a PRIZ PRIZE ZE E PACK

of a FRAM® b branded hat, retro t-s shiirt and a t-shirt 75th 75th Anniversary Annivers sary FRAM® 1934 Ford Str Street S Rod (1:24 scale) die-cast model OFFICIAL RULES AND REGULATIONS

1. To enter, print your full name, workplace, work address, telephone number, and e-mail address on the official entry form located on the crossword puzzle page and post it to Canadian Technician magazine, 451 Attwell Drive, Toronto, ON, M9W 5C4 Sponsor. Or fax it to 416 614-8861.

2. Only one entry form per person.

3. Entries must be received no later than 8:00 p.m. EST on the closing date.

Closing dates for 2009: February 2009 FRAM AutoPuzzle – April 17, 2009; March 2009 FRAM AutoPuzzle – May 17, 2009; April 2009 FRAM AutoPuzzle – June 17, 2009; May 2009 FRAM AutoPuzzle – August 17, 2009; June 2009 FRAM AutoPuzzle – September 17, 2009; August 2009 FRAM AutoPuzzle – October 17, 2009; September 2009 FRAM AutoPuzzle – November 17, 2009; October 2009 FRAM AutoPuzzle – January 17, 2010; November 2009 FRAM AutoPuzzle – February 17, 2010; December 2009 FRAM AutoPuzzle – March 17, 2010.

Canadian Technician will not be responsible for late, lost or destroyed entries and, as well, any accident, printing, administrative or other error of any kind in connection with this contest. NO PURCHASE NECESSARY. Void where prohibited.

4. A random draw will be made monthly by Newcom Business Media from all eligible entries received on or before the CONTEST CLOSING DATE. In order to win, the selected entrants must first correctly answer a time limited mathematical skill testing question without assistance or mechanical or electronic aid and will be required to sign a standard declaration and release form confirming compliance with the contest OFFICIAL RULES AND REGULATIONS and acceptance of the prize as awarded. No substitution for, or transfer of the prize, will be allowed except that in the event the stated prizes are unavailable due to reasons beyond the control of Canadian Technician, a prize of equivalent nature and value will be available to be won. The prize (approx. valued at $100) will be delivered only to the confirmed winners within 2-3 weeks after confirmation.

5. The contest is open to all residents of Canada who have reached the age of majority according to the law of the province in which they reside, except, employees of Canadian Technician, and Honeywell International Inc. their affiliated companies, their advertising and promotional agencies and all persons residing in their respective households. If a selected entrant has not reached the age of majority in the province in which he or she resides, the authorization of his or her parent or legal guardian will be required in order to participate in the contest and accept a prize as awarded.

6. The chances of being selected depend upon the total number of entries received.

Canadian Technician reserves the right to cancel or suspend this contest in the event of any accident, printing, administrative or other error of any kind. This contest is subject to all applicable federal, provincial and municipal laws. Only one prize per family, household or address will be awarded.

7. All entries become the property of Canadian Technician, address, and no correspondence will be entered into except with the selected entrants who will be notified by mail or telephone. Entrants, by entering this contest, consent to the use of their name and/or photograph, without compensation, except where prohibited by law, in any future publicity carried out by Canadian Technician.

www.fram.com O FF IC

IAL FILTER

A Honeywell Car Care Product © 2009 Honeywell International Inc.

* Answers may be published in Canadian Technician.

continued from page 30 hard to see everything.”

“Then I’m afraid you’ll have to pull the heads. I’m pretty sure something is wedged between the piston and the cylinder head.”

“But how do I know which head to start with?”

Basil smiled and fanned out the deck of cards. “Pick a card, Beanie, any card…!”

Fortunately, he got lucky. The first head he pulled off revealed a small screw lying on top of piston #5. Closer inspection revealed that aside from a few markings on the piston, no further damage was done.

Tooner held it up to the light. “Looks like a distributor cap screw!” He glanced sideways at Beanie. “Ring any bells?”

Beanie pointed to the distributor cap from the truck. “Both screws are still in this cap,” he declared. “It wasn’t me that dropped that thing.”

Basil rubbed his chin. “I suspect somebody dropped the screw when changing the distributor cap in the past, and just left it laying there. Then when you lifted the manifold, the screw rolled down into the intake port.”

“Time for a policy announcement!” I declared. “From now on, we blow all the junk off every engine before starting any major work.” I pointed at Beanie’s messy work bench. “And there’s a footnote for you. It’s called ‘Keep your workspace clean or we’ll vote you off the island!’” I gave him a significant look. “Catch my drift?”

He swallowed hard. “Y-yes, Boss. I’m a new man, you’ll see!”

The next morning we were playing cards while Beanie prepared for his work day. Tooner jerked his thumb towards the service bays. “D’ya think Mr. Bean is overreacting just a bit?”

“What, you mean the surgical gown, mask and gloves?” I shrugged. “Better safe than sorry. I just wish he’d finish cleaning up the lunch room. These cards are a mess.” I checked my hand. “And speaking of which, I got a full house! I believe I win!”

“Sorry, Slim.” Tooner laid down his hand.

“Four of a kind. I got four 10s and… ” he held up the last card, “one slice of tomato.”

Ri ck Cogbi ll i s a licensed technician and former shop owner i n Summerland, B.C. You can reach Ri ck at rick.cogbill@shawcable.com.

FEBRUARY 2009

ADVERTISER INDEX Automotive Aftermarket . . .29 E-Learning Centre Carquest . . . . . . . . . . . . . . . . . . .31 CARS Council . . . . . . . . . . . . . . .25 Centennial College . . . . . . . . .27

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Delphi . . . . . . . . . . . . . . . . . . . . . .32

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CANADIAN TECHNICIAN 29

The Car Side

By Rick Cogbill

It’s time for the guys to dust off their work benches... or dust off their resumes!

“Doggone it, Beanie, ya did it again!”

Beanie paused in his dealing. “What, didn’t I give you enough cards?”

Tooner threw down his hand. “Ya gave me enough. They just ain’t all cards!” He held up a slice of processed cheese. “I think this belongs in yer sandwich.”

I squinted at the cheese. “Yeah, and from the green tinge around the edges, I’d say it’s from last week’s menu.”

Basil sighed and laid down his cards. “I must admit that I share Tooner’s concerns, Beanie. Everything associated with you lately has become decidedly untidy.”

The Bean just shrugged as he ignored the crumpled lunch bags and candy bar wrappers piled high around him. “What’s the big deal? A little mess doesn’t hurt anyone.”

When I first hired Beanie, he was a clean-cut, conscientious young lad. He still did good work, but lately his attitude was leaning towards insolence, with a dash of sloppiness on the side. “Maybe a little attention to your environment would be in order, Beanie.”

“Hey, I’ll be licensed soon. I think it’s time I start choosing my own way of doing things.” He stuck his nose in the air.

“I may not be neat, but at least I use deodorant!”

Tooner bristled. “Hey, that’s getting personal!”

After lunch I made my way out to Beanie’s bay, clambering over some old tires and engine parts from the last three jobs he’d done. “Bean, are you in there?”

Wheeling himself out from under the 2002 Chevrolet Silverado 1500 he was working on, Beanie wiped his oil-soaked hands on his filthy coveralls. “There!

Almost done!”

He grinned broadly. “Another successful intake gasket job on a 4.3 V6!”

We’d done a number of these intake jobs lately – coolant leaking into the oil – and Beanie was getting faster with each one. But when he started the engine a few minutes later, successful wasn’t the first word that came to my mind… or to his lips.

30 CANADIAN TECHNICIAN

Cleanliness is next to… job security

“Uh, Bean, I don’t think I like the sound of that.”

“Yeah,” he grumbled, “and the engine doesn’t sound great either.” A loud metallic tapping noise rose and fell with the engine rpm. “Maybe it’s just a piece of carbon!” he suggested hopefully. By this time, the usual crew of ambulance chasers had arrived on the scene.

“Nice work, Mr. Fourth-Year-Almost-aMechanic,” chortled Tooner. “You certainly got my attention!”

Basil frowned. “It sounds a little too sharp to be carbon.” He looked forlornly at the messy work area. “Beanie, are you sure all your tools are accounted for?

Perhaps you dropped one down an intake port when you had the manifold off.”

“No way!” Beanie said fiercely. “And I’m not missing any nuts or bolts, either!”

I slapped him on the back. “Well, you’re the big-shot mechanic. Start diag-

nosing. We’ll be playing cards if you need any advice.”

Beanie spent the rest of the afternoon undoing all his hard work, searching vainly for the cause of the noise. He checked for broken valve springs, bent push rods, damaged rockers… anything that might give him a clue to what was causing all the racket. Hours later he finally dragged himself into the coffee room.

“Aw, I’m stumped, guys. Any suggestions?”

Basil finished trumping my hand.

“Have you tried shorting out the cylinders to isolate the sound?”

Beanie sighed. “Yes, but nothing changes. Sometimes it disappears for a few seconds, but it always comes back.”

He sank into a chair. “I checked each cylinder with our bore scope too, but it’s

continued on page 29 FEBRUARY 2009

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