Gifts and Tableware January 2009

JANUARY 2009

Catering to the Aging Consumer P. 27 New York Tabletop Market Report P. 38

Independent Retailer Survey P. 52

2009 What’s New

PRODUCT SHOWCASE • P. 30

www.gifts-and-tablewares.com THE BUSINESS MAGAZINE OF GIFTS, TABLETOP, STATIONERY, HOUSEWARES AND DECORATIVE ACCESSORIES. $7.50 Canada Post Publication Mail Agreement #40069240 A Business Information Group Publication

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TRIPS has gone west and will now be running with the Vancouver Gift Show.

If you sell or buy tourist, resort or imprinted products, TRIPS West is vital to your business! Designed specifically with you in mind, discover a vast selection of products for the tourist and resort market.

Register Today!

Buyer Hotline: 1 888 823-7469 ext. 3051

March 1-3, 2009 VANCOUVER

BC Place, Vancouver, BC

www.tripswest.ca Canada’s largest producer of gift shows 180 Duncan Mill Road, Suite 400, Toronto ON M3B 1Z6 Canada

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3989_G

SPECIAL CD/DVD SET

Happy New Year, Happy New Music

10.875"

From dynamic original artist compilations to collectible book and music sets, Somerset Entertainment™ is proud to present new music to suit every customer’s needs.

Visit us this season at a show near you!

Gift and Tableware Association Toronto Congress Centre North – Booth #11063, January 25-29 Alberta Gift Show Northland Agricom Building – Booth #2713, February 15-18

3989

Montreal Gift Show Place Bonaventure – Booth #4370, March 8-11

Call Somerset Entertainment or your local Rep today. 1.800.565.3862 Trademarks owned by Somerset Entertainment Ltd.

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contents

gifts-and-tablewares.com

January 2009 • the canadian Business Magazine of Gifts, tabletop, stationery, Housewares & Decorative Accessories

featured ON gifts-and-tablewares.com SPECIAL REPORT G&t Independent retailer Survey Pdf download the complete, updated results and comments. Plus what retail experts think about the future of independent retail.

24 Nurturing Leadership

30 What’s New?!

Build your business by helping members of your staff discover their inner leader By MArk WArDell

A preview of the products debuting at the spring gift shows

38 Bridal & Beyond 26 Influence with Ease®: Managing Multiple Customers Five tips for juggling customers, callers and walk-ins By JeFF MoWAtt

news, new products and trends from the Fall 2008 new york tabletop Market By lori sMitH

51 What’s Hot in Housewares 27 Catering to the Aging Consumer

leading suppliers comment on the sector’s top trends

Adapting your merchandising and store layout to serve the growing “seniors” market By DonnA GeAry

52 G&T’s Independent Retailer Survey A statistical snapshot of you, your store and your staff

ONLINE EXCLUSIVES Influence with ease®: Creating a Customer feeding frenzy four tools that make you simply irresistible by Jeff mowatt

the Green Scene: Housewares buyers will be seeing green at the 2009 international Home + Housewares show where exhibitors are unveiling hundreds of eco-friendly products by derek miller

PHOTO GALLERIES Bridal & Beyond Part II fall 2008 new york tabletop market introductions

What’s New?! Part II more new products debuting at canada’s spring gift shows

58 Retail 2009 experts weigh-in on the challenges and opportunities in retail today

OPeNING NOteS 6 LetterS tO tHe edItOr 8 tHe MIX 8 GIft Mart 62 SIte SeeING 67 adVertISer INdeX 69 2009 CaNadIaN SHOW CaLeNdar 70

FROM THE ARCHIVES The Best of David Carr, Customer Service Expert Making Customers Comfortable July/August 2008 Losing Assumptions July/August 2007 Using Common Sense January 2007 Changing Retail July/August 2006 The Comfort Culture January 2006

Gifts & Tablewares

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op,

Inspiration for the home 2 0 0 9

www.ganz.com

C O L L E C T I O N

CA NA DA

U SA

One Pearce Road Woodbridge, ON L4L 3T2

t *OEVTUSJBM 1BSLXBZ $IFFLUPXBHB /: 14227- 9903

800-263-2 3 11

800 -724-5902

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opening notes

Cooperation and Conversion Rate

I sent out

get serious about their conversion the

rates and average sales. And in the

questionnaire for our first survey of

comments section of the survey, the

independent retailers in late October,

retailers identified areas in which they

and I have to say that the results

needed help to weather the current

(see pages 52-57) were a revelation.

economic storms. Their list included

Mowatt offers five tips for juggling

Topping the list of surprises was the

a reduction in paperwork from the

customers, callers and walk-ins; Mark

fact that more than three-quarters

government; lower minimums for

Wardell explains how discovering

(76.7%) of the retailers who responded

orders; help with merchandising and

the leadership potential in your staff

are optimistic about the future of

product knowledge; some degree of

will help you build your business;

independent retail in Canada. This

product exclusivity; assistance and

and merchandising expert Donna

optimism was shared by the panel of

understanding from the banks; and a

Geary explains how to adapt your

retail experts who responded to my

dedicated effort to revive the country’s

merchandising and store layout to

request for advice on how retailers

tourism industry.

serve the growing seniors market.

could succeed in a down economy (see

There’s no way around it: 2009

And as always, the issue and our

page 58). To a person, they believed

is going to be a tough year — for

complementary (and complimentary)

that independent retailers are, and will

everyone. Working together will see

online articles will keep you up-to-date

continue to be, an essential part of the

most of us through it. Cooperation,

on what’s new in products and the

retail landscape.

consideration and common sense are

industry as a whole.

But, the experts and the retailers

essential to surviving an economic

In November, Deloitte’s Annual

who responded to the survey were

downturn. You’ll have to work smarter

Holiday Survey of retail spending

all keenly aware that these are

and harder. And your salespeople will

and trends revealed that Canadian

challenging times. Their optimism

have to really “sell.” They can’t just be

shoppers were planning to spend the

isn’t tinted by rose-colored glasses.

clerks. In Retail 2009 (p. 58), Kevin Graff

same or slightly more on their holiday

In Retail 2009 (p. 58), the experts

talks about the necessity of increasing

shopping. I hope they were right

exhort retailers to focus on their best

conversion rate — turning browsers

and your Fourth Quarter sales were

customers; to review and improve

into buyers. That’s an imperative.

Golden!

their processes; to be online savvy;

Sales techniques, customer service

See you at the shows!

get a “green” strategy; redefine

and product selection are more

the shopping experience so their

important than ever. In addition to

customers feel smart; admit times are

the survey results, this issue features

Lori Smith

tough and help their customers; and

articles to help you with all three. Jeff

Editor

Volume 34, no. 1 Editor

Lori Smith (416) 510-6827 lsmith@gifts-and-tablewares.com

Art Director

Dana murray

Contributors

DaViD Carr Donna geary

Production Manager

Karen SamueLS (416) 510-5190 karens@bizinfogroup.ca

Manager

Circulation

eLizabeth CaLLaghan Data Services (416) 442-5600, ext. 3538 ecallaghan@bizinfogroup.ca beata oLeChnowiCz manager (416) 442-5600 ext. 3543 fax: (416) 510-6875 bolechnowicz@bizinfogroup.ca

Publisher Vice-President President

brenDa biShop (416) 510-6826 aLex papanou bruCe Creighton

EDITORIAL PURPOSE: gifts and tablewares is published 6 times a year for retailers of gifts, tablewares and home furnishing accessories. its objective is to help retailers merchandise and display their products more effectively to increase sales to their customers and run their businesses more profitably. the contents of this magazine are protected by copyright and may be used only for personal non-commercial purposes. all other rights are reserved and commercial use is prohibited. to make use of any of this material you must first obtain the permission of the owner of the copyright. For further information please contact Lori Smith at (416) 510-6827. the editors have made every reasonable effort to provide accurate and authoritative information, but they assume no liability for the accuracy or completeness of text, or its fitness for any particular purpose. gifts and tablewares is a division of big magazines Lp, a leading Canadian information company.

Yearly Subscription Rates: Canada (gSt #890939689): one year subscription - $44.95 + $2.25 gSt + applicable taxes per year; two year subscription - $70.95 + $3.55 gSt + applicable taxes for 2 years;

Single Copy price - $8.00 + $0.40 gSt + applicable taxes.

U.S. Subscriptions: one year - $50.95uS per year; Single Copy price - $8.00uS Foreign Subscriptions: $55.95uS per year; Single Copy price - $8.00uS Annual Directory: Canada - Single Copy price $29.95 + $1.50 gSt (ontario residents add $2.34 pSt); uS and Foreign - $29.95 uS gifts and tablewares, uSpS 016-086 is published 6 times a year by business information group. uS office of publication: 2424 niagara Falls blvd., niagara Falls, ny 14304. periodicals postage paid at niagara Falls, ny. uS postmaster: Send address changes to gifts and tablewares, po box 1118, niagara Falls, ny 14304.

Postmaster: please forward forms 29b and 67b to 12 Concorde place, Suite 800, toronto, on, m3C 4J2. printed in Canada.

From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. if you do not wish your contact information to be made available, please contact us via one of the following methods: phone: 1-800-668-2374, Fax: 416-442-2191, e-mail: privacyofficer@businessinformationgroup.ca, mail to: privacy officer, business information group, 12 Concorde place, Suite 800, toronto, ont, m3C 4J2. gifts and tablewares is indexed in the Canadian index by micromedia Limited. indexing is also available online and on CD rom through Canadian business and Current affairs.

Head Office: 12 Concorde place, Suite 800, toronto, ont. m3C 4J2. phone 1-800-2687742. Fax: (416) 510-5134.

Internet: http://www.gifts-and-tablewares. com issn# 07009380

publications mail agreement no. 40069240. return undeliverable Canadian addresses to Circulation Department, gifts and tablewares, 12 Concorde place, Suite 800, toronto, ont., m3C 4J2.

Gifts & Tablewares

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LAMPE BERGER Cleans the air like nothing else.

Fragrances like nothing else.

Sells like nothing else.

Please visit us at our same location at the CGTA Gift Show, International Centre Hall 2, Booth #2708 • www.lampeberger.ca Reader Service Card Number 14

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newsviewstrendspeopleideasproducTs

E-Letters to the Editor

Thanks!

Just wanted to drop you a quick note to thank you for your continued support of small, independent retailers across the country and the nice picture in your magazine [September/October 2008].

Personally, you have been a great supporter of my retail kitchen and culinary store over the years. On a larger scale, your commitment to the industry and retailers across the country has been tremendous. Your articles, personal insights and media coverage of trends and happenings in the industry have proven to be incredibly valuable to me and have helped me stay on top of this ever changing and demanding industry.

As an independent retail operation, I particularly want to thank you, on behalf of small retail operations everywhere, for your continued support of all us “smaller players,” who operate in small and large communities across the country.

As you know, the life of an independent retailer can often seem rather isolated, and through your magazine you help pro-

vide us all with a sense of the larger business community in which we operate.

As always, I look forward to receiving your print magazine, as well as your electronic newsletter, and thank you again for your continued support in our industry.

With warmest regards, Sigrid Wolm From the Kitchen to the Table Orangeville, Ontario

on The moneY Editor’s Note: On November 14th, I wrote in my blog (“Why the Banks Bug Me: Part One”) that the banks had contributed to the credit crisis by handing over the small loan business to the credit card companies.

George Jackson sent in this comment: Right on Lori! I personally think that if we are lending money to these banks and credit card companies like AmEx we should charge them the same usurious fees they charge us, the consumers. Year after year we see the unbelievable profits the big banks take but still they keep on sticking it to the consumers with more and more fees, nickel, dime and dollaring us to death. When there is a bump on their road, do they do what they tell the consumers to do?

NO! They don’t tighten their belts, use their own money or go get a high interest

short term loan. They come hat in hand to the government with the plea that if the government doesn’t help them, they won’t be able to free up money to loan to Joan Average when she needs it for her business. They weren’t loaning it easily to Joan anyway and certainly not making it easy for her to apply or qualify for a loan.

Now that they have another huge government “bailout” in hand, the money is apparently still not making it into Joan’s hand as reported on CTV a few days ago.

It appears to be a one way street with the banks and credit card companies. They want to benefit from but not contribute to the solutions to get this economic mess behind us. Unless the flow of money gets into the users hands to expand businesses, buy new equipment etc. this mess will spiral down even further and for longer.

George Jackson Paperpotamus Paper Products

new Year, new name: N.C. Cameron Now Enesco Canada Corporation TORONTO, ON – After 81 years, N.C. Cameron & Sons, Limited, the Canadian subsidiary of Enesco, LLC, has changed its business name to Enesco Canada Corporation, effective January 1, 2009. The name change was undertaken to better represent Enesco, LLC’s expanding range of worldwide capabilities, and the continuing globalization of the Enesco business.

N.C. Cameron & Sons, Limited, founded in 1927, was purchased in 1988 by an affiliate of Enesco. N.C. Cameron’s conversion to the name Enesco Canada Corporation signals the company’s commitment to Enesco, LLC’s mission of building a global

company and a world class organization.

The company has unveiled a new corporate logo to serve as the company’s brand identity. In addition, Enesco Canada Corporation has redesigned its Web site at www.enescocanada.com. Additional information about the company, its products, services, historical information and more, is available on the Web site.

The new corporate look will be unveiled

at the 2009 Spring CGTA Gift Show, January 25th-29th in Toronto. Retailers are invited to visit the company’s booths (2000, 2100 and 2200) in Hall 2 of the International Centre.

“Under our new company name, our customers and business partners can be assured that we will go even further to deliver the unparalleled commitment to quality products and fine service on which we have built our reputation in the industry,” said Craig Cameron, president of Enesco Canada Corporation.

For more information call Enesco Canada at 905.673.9200.

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THE mix cGTa sprinG show Seminar Line-up

Features Experts in Color, Marketing and Sales The Canadian Gift & Tableware Association’s seminar line-up for its spring 2009 show features experts in color, marketing and sales as well as a return visit by designers Colin McAllister and Justin Ryan. The show runs Sunday, January 25th to Thursday, January 29th, 2009 at the International Centre and Toronto Congress Centre.

Color expert Leatrice (Lee) Eiseman kicks off the show at 8:30 a.m. on Sunday, January 25th at the International Centre.

Eiseman, who is the executive director of the Pantone Color Institute and author of Color: Messages and Meanings, will look at the trends and upcoming color palettes in her seminar, which is titled “Design and Color Trends for 2009…and Beyond!” She will hold a second seminar – ”Fashioning the Color Forecasts: New Consumer Directions” – from 2:30 to 3:30 p.m. at the Toronto Congress Centre.

Mary Lou Quinlan, who is known as the Oprah Winfrey of Madison Avenue, will share her insights into marketing to women from 8:30 to 9:30 a.m. at the International Centre on Monday, January 26th. Quinlan, who founded an international marketing consultancy, is the author of Just Ask a Woman.

On Tuesday, January 27th, attendees can start their day with sales trainer Colleen Francis, whose “Sky-Rocketing Sales” seminar will run from 8:30 to 9:30 a.m. at the International Centre.

Francis, the president of Engage Selling Solutions, will share strat-

HGTV stars Colin McAllister and Justin Ryan will be at the show Tuesday, January 27th. (Photo credit: HGTV)

egies and tactics to enhance sales performance and results.

Tuesday evening sees designers Colin McAllister and Justin Ryan return to the show. The duo, who host HGTV’s hit Colin & Justin’s Home Heist, will offer their thoughts on Canada’s “worst style crimes.” The event also includes a meet-and-greet cocktail party with Colin and Justin. Tickets are $20 plus GST. The show’s seminar schedule winds-up with an “Ask the Experts Retail Panel,” which will be held from 8:30 to 9:30 a.m. on Wednesday, January 28th at the Toronto Congress Centre. In addition, the show’s organizers offer display and business consultations and demonstrations throughout the show. For more information call the CGTA at 1.800.611.6100 or visit www.cgta.org.

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THE mix dmG GifT shows offer new producTs and Information to Help Build Business dmg world media’s spring 2008 crossCanada slate of gift shows will feature business-building information sessions, unique exhibitors and new products.

Its Canadian show season starts with the Alberta Gift Show, being held February 15-18, 2009 in Edmonton. Attendees will be treated to a number of special events on the show floor including Super Tuesday (February 17th), during which participating exhibitors offer great show specials. Buyers will also benefit from the show’s complimentary seminar line-up. Running Sunday through Tuesday, seminar topics include dealing with sticky situations in the workplace; creating professional customer grabbing displays; and “From the Brink of Failure to Stunning Success or How We Turned Around Our Small Retail Service Business and Made 500% Growth…in

only 18 Months.” In addition, retailers can explore the unique, made in Canada products available at By Hand Alberta, which runs concurrent with the DMG show.

The Spring 2009 edition of the Vancouver Gift Show will run in conjunction with the Tourist, Resort & Imprinted Products Show™ (TRIPS WEST) for the first time. Along with By Hand Vancouver, the shows will be held March 1-3, 2009 at B.C. Place. TRIPS WEST will showcase some 50 exhibitors of apparel, Canadian handcrafted items, First Nations art, imprinted merchandise, Inuit art, jewelry, museum products, resort wear, tourist sundries, souvenirs and specialty foods.

The Montreal Gift Show, running March 8-11, 2009 at Place Bonaventure, will feature approximately 350

BY hand ToronTo Back at Metro Toronto Convention Centre

By Hand Toronto returns to the Metro Toronto Convention Centre this January.

The show, which features artisans from across the country, will be held Saturday, January 24th to Monday, January 26th in Hall C of the Convention Centre’s North Building. It will run concurrent with the Canadian Toy Association’s Spring Show. For up-to-date, detailed information visit www.byhand.ca or call Signature Shows at 1.888.773.4444.

exhibitors, many of them unique to the show. Buyers will be treated to free cappuccinos every morning from 9:00 a.m. to 11:00 a.m. and are invited to join exhibitors and the show’s organizers for a free cocktail reception on Sunday, March 8th from 3:00 p.m. to 4:00 p.m.

For more up-to-date, detailed information on the shows visit www.canadiangiftshows.com or call 1.888.823.7469.

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News Briefs

the mix Laila’s Inc. has released its newest publications presenting its extensive range of international artists. the catalogs illustrate the variety of styles available from the company. for more information contact Laila’s at 1.800.263.6176.

Danica and Ideal Home Range (IHR) have formed a partnership with Danica becoming the exclusive distributor of the ihr line in Canada. ihr, a German company founded in 1977, is an international leader in the field of high-class table decorations and interior accessories. the complete ihr collection will be displayed at Danica’s showrooms as well as the CGtA show in January. for more information call 1.888.632.6422.

Don Schacter + Associates have been appointed representatives for Montes

Doggett, Milani Home and Everloc.

Montes Doggett is a collection of tabletop ceramics. everloc is a line of suction cup, quick-fix kitchen and bathroom solutions.

Milani home is a range of hand-thrown and hand-painted porcelain tableware and accessories. All three lines will be presented in the company’s booth at the upcoming CGtA spring Gift show. for more information call 1.866.590.0107.

Lenox Group Inc., a leading tabletop, giftware and collectibles company, has filed a voluntary petition for reorganization relief under Chapter 11 of the United states Bankruptcy Code in the southern District of New York. the company announced the filing on Monday, November 23rd, 2008. Lenox expects operations to continue as usual. while in Chapter 11, it will continue to pursue a sale of its business through a sales process to be approved by the Court in order to attain the highest and best offer from interested parties. Brands offered by the company include Lenox, Dansk, Gorham and Department 56.

Chef & Sommelier presents Open Up. A new range of sommelier-developed glasses with a contempory and revolutionary design. Open Up delivers an incomparable tasting experience, scientifically designed especially to enhance the enjoyment of young wines.

Open Up is made from Kwarx®, a high-technology material invented by ARC International’s research center.

Incomparably Pure.

Bright. Strong.

100 Esna Park Drive, Markham, Ontario, Canada L3R 1E3 Tel: 1-866-306-3672 Fax: 905-475-5843

Visit us at the CGTA Gift Show, Toronto Congress Centre, Booth #7318

News News News Briefs Briefs Briefs Samaco Trading, Canfloyd Trading and Northdale Trading have launched new websites featuring quick and easy online ordering catalogs. revamped with a fresh new look, the sites provide the company’s customers with information on product collections and artists. to access the new features on all three sites, click on the button on the top right hand corner that says “Place an Order.” the login screen has details for existing accounts and opening a new account. Visit www. samacotrading.com, www.northdaletrading.com and www.canfloydtrading.com. nexxt™ by Linea has been named the exclusive Canadian distributor for the Foreign Accents line of contemporary area rugs. foreign Accents, which is celebrating its 25th year in business in Albuquerque, New Mexico, offers a wide selection of affordable, contemporary area rugs in a variety of styles, shapes and qualities from machine-made to handtufted. 1.888.315.4632 Paperpotamus has launched a new website at www.paperpotamus.com. the new site features hundreds of new greeting cards including “sparkle” designs from Abacus. special discounts are being offered on website orders. for more information call 1.800.567.9995.

Inter-Continental Mercantile has acquired distribution rights of the Walther Glass line of fine glass giftware items to retailers in Canada. Distribution efforts of the walther Glass line were formerly shared by both Lorema sales and iCM. for more information call 1.800.361.0370.

Pierre Belvedere Inc. has partnered with a new napkin supplier, Ambiente Luxury Paper Products, starting with the spring 2009 collection. Ambiente Luxury Paper Products is a Dutch company with a long history in the printed paper napkin industry. for more information call 1.800.561.2358. show organizer Global Sources reports that in 2009 they are offering bigger, more targeted trade shows. the China Sourcing Fair: Gifts & Home Products has been split into two more specialized shows: home Products and Gifts &

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The best Canadian handmade products!

BY HAND, Canada’s Artisan Gift Shows are wholesale gift fairs held in Toronto, Vancouver and Edmonton. You will have an opportunity to buy from and interact with one of our most precious resources, the Canadian arts community. If you are looking to find unusual, unique, distinctive, leading-edge handmade products including jewellery, visual art, home decor, fashions, giftware, gourmet foods and green products, then BY HAND is a must!

Tea Set by Ursula Sommerer Contemporary Ceramics available at BY HAND TORONTO

BY HAND TORONTO

BY HAND ALBERTA

BY HAND VANCOUVER

January 24 - 26, 2009 Metro Toronto Convention Centre Toronto, ON

February 15 - 18, 2009 Northlands Park Edmonton, AB

March 1 - 3, 2009 BC Place Stadium Vancouver, BC

Buyer Registration - visit www.byhand.ca Reader Service Card Number 21

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Premiums. The Home Products show will be held at Asia World-Expo in Hong Kong, April 20-23, 2009. Global Sources’ new India Sourcing Fair: Home Products will debut in the same time and venue.

Together the fairs will comprise one of Asia’s largest sourcing events for home products from China and Asia. The China Sourcing Fair: Gifts & Premiums will be held at Asia World-Expo in Hong Kong from April 28-May 1, 2009. For up-todate, detailed information on the fairs visit www.chinasourcingfairs.com.

NEWS BRIEFS MTM World Trade Corporation has introduced two new lines of products: Mexican Pewter and Extra Hands™.

Mexican Pewter is a collection of contemporary and classic designs. Due to a sandcasting process, each handcrafted and hand-polished piece is unique. Extra Hands™ is a new series of kitchen helpers, which consists of three tools – Mixers, Dessert Set and Scoop Set – in eight colors. Made in North America, they are heat and stain resistant, dishwasher safe, and made from FDA approved material. Both lines are exclusive to MTM World Trade. For more information call 1.888.248.8876.

Douglas’ latest creations, Quilti™ Dogs are available in four styles, each of which is spring themed with lots of florals, gingham checks, polka dots and stripes. Each 12� puppy dog’s ears are trimmed with ruffles or piping, and its body features a patchwork pattern. For more information contact Douglas Cuddle Toys Canada at 1.888.667.0511.

NEWS NEWS NEWS BRIEFS BRIEFS BRIEFS Alexa’s Angels, a manufacturer of inspirational and gift jewelry, has signed a distribution agreement with Canadian Gift Concepts Corporation for sales of its product throughout Canada. Retailers interested in ordering Alexa’s Angels product in Canada may contact Canadian Gift Concepts directly at 1.866.411.1043.

Somerset Entertainment has expanded its distribution center in Brampton, Ontario.

Located at 321 Parkhurst Square in Brampton, the warehouse/distribution center has doubled in size to 76,000 square feet. It now features eight dock doors; 4,000 pallet locations; 16 shipping stations; and a 4,500 square foot service area for assembly, packaging and returns.

For more information contact Somerset Entertainment at 1.800.565.3862.

Seychelle Water Filtration Products, a DBA of Seychelle Environmental Technologies, Inc. (OTC Bulletin Board: SYEV), a leader in the development, manufacture and sale of proprietary por-

$(5" (JGU 4IPX 5PSPOUP $POHSFTT $FOUSF /PSUI /&8 #005) "MCFSUB (JGU 4IPX &ENPOUPO /PSUIMBOET "HSJDPN Reader Service Card Number 22

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We know how important it is for today's retailer to allocate their time and money wisely while still maintaining their competitive advantage in the market. That's why we are pleased to offer you fantastic gift shows to choose from. Our shows offer the opportunity to source an amazing collection of the hottest new products in a market that's just right for you.

Nous savons à quel point il est important pour les détaillants d'affecter judicieusement leur temps et leur argent tout en demeurant concurrentiels au sein du marché. C'est pourquoi nous sommes heureux de vous offrir une merveilleuse sélection de salons du cadeau. Nos salons vous offrent l'occasion de vous approvisionner d'une panoplie de nouveaux produits branchés, et ce, dans un marché fait sur mesure.

If you are looking for trendy, creative and fresh new ideas, then look no further than one of our Canadian Gift Shows!

Si vous êtes à la recherche de nouvelles idées originales et branchées, ne cherchez plus !

Cliquez sur l’un de nos Salons du cadeau canadiens !

February 15-18 février, 2009 August 16-19 août, 2009

March 1-3 mars, 2009

March 1-3 mars, 2009 September 13-15 septembre, 2009

March 8-11 mars, 2009 August 23-26 août, 2009

Canada’s largest producer of gift shows Le plus grand producteur de salons du cadeau au Canada 180 Duncan Mill Road, Suite 400, Toronto ON M3B 1Z6 1 888 823-7469 Reader Service Card Number 23

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NEWS BRIEFS

THE mix table water filtration bottles and filters, has entered into an exclusive distribution agreement with EcoUsable Inc., Redondo Beach, California, to provide Seychelles’ proprietary Ionic Adsorption Micro Filtration filters in EcoUsable’s new line of stainless steel bottles, which will be available in Canada from Wizard Gift Corporation. The new line will feature 750 ML (25oz) #304. L.N. food grade quality stainless steel bottles with a filter designed and manufactured by Seychelle.

This will be the first time that a filter has been available on a stainless steel water bottle. Since Seychelle owns various patents involving filter and bottle cap design on portable bottles, no other manufacturer will be able to offer a similar product. For more information contact Wizard Gift at 1.800.267.4981.

New from Montreal-based Publicité Ad Factory, Flying Wish Paper™ is a party activity that lets participants make a wish and sent it up to the heavens. Made in the USA, each kit includes 50 sheets of Flying Wish Paper™, 25 Wish Platform cards, five small wish pencils, a detailed instruction card and a matchbook with 40 matches.

For more information contact Publicité Ad Factory® Inc. at 514. 489.4880.

The World Market Center Las Vegas has moved its markets to a new date pattern. The 2009 Las Vegas Markets will now be held February 9-13, 2009 and September 14-17, 2009. In addition the markets will now run for four days (Monday through Thursday) instead of five. The markets had previously been held in January and July. The change in Market dates was based on third-party surveys conducted by Trade Show Week Research, and feedback from key constituents Yo Gabba Gabba, the newest preschool sensation from Wildbrain Entertainment,

NEWS NEWS NEWS BRIEFS BRIEFS BRIEFS is now available on a wide range of mealtime products from Zak Designs.

Yo Gabba Gabba is a live-action show focused on getting kids to become active while teaching them important life lessons through music and dance. Zak’s Yo Gabba Gabba collection features products sized for preschoolers. It includes a plate, bowl, flatware and 9oz juice tumbler, a divided plate, a sport tumbler, a Sip ‘N Snack and the Fun Floats Sipper. For more information contact Zak Designs at 1.800.331.1089.

A Trends 2009 Showcase is just one of the highlights of the next edition of Ambiente, the world’s leading trade fair for consumer goods. The fair, being held in Frankfurt am Main from February 13th to 17th, 2009, will feature approximately 4,600 exhibitors from 100 countries presenting the latest table, kitchen, household and gift products. In addition, the show will feature a wide variety of shows, exhibitions and presentations for buyers. Show highlights include: Trends 2009 Showcase; Design Award of the

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THE mix Federal Republic of Germany; Design Plus; Plagiarius; Talents; Next; Japan Style; On Design; German Coffee Olympics; Asean Fusion; Product of the Year; Elementi; and Wedgwood’s 250th Anniversary. For more information visit www.messefrankfurt.com.

Craig Sayers, Dona A’Court and Bill A’Court of Picture Depot accept the MGS Best of Show Award.

NEWS BRIEFS

NEWS NEWS NEWS BRIEFS BRIEFS BRIEFS

The Best of Show winner at the fall edition of the Maritime Gift Show was Picture Depot. Derek Alexander took the honorable mention category and Artzi received the show’s Best First Time Exhibitor award. The spring 2009 Maritime Gift Show will run February 7-10 at the Halifax Forum. For more information call 902.462.6753.

Robert Held of Robert Held Art Glass has been named Business Person of the Year by the Kitsilano Chamber of Commerce. Voted on by both members of the public and members of the Chamber of Commerce, Robert Held received the award at a ceremony at the Royal Vancouver Yacht Club on October 29th. Robert Held Art Glass has been located in Vancouver, BC for over 20 years and is Canada’s largest hot-glass studio.

For more information call Robert Held Art Glass at 1.800.665.0725.

The inaugural Hong Kong International Tea Fair will take place, August 13-15, 2009, at the Hong Kong Convention and Exhibition Centre. The fair, which will be held alongside the annual Food Expo, is being organized by the Hong Kong Trade Development Council (HKTDC) and the Chinese Tea Culture International Exchange Association. For more information contact the HKTDC Toronto branch at 416.366.3594.

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NEWS BRIEFS

NEWS NEWS NEWS BRIEFS BRIEFS BRIEFS

the MIx

Domestic Canada is now offering two new eco-friendly, organic products – Fridge Fresh and Produce Fresh – from NaturzAir. Both products offer odor, moisture control and are safe to use around food, small children and pets. They are made of natural volcanic rock, and are unscented, CFC free and non-toxic. The product pouches can be refreshed for reuse by simply leaving them in the outdoor sunshine every three months.

For more information contact Domestic Canada at 905.477.5648.

Luxury Home Décor has recently appointed Peter W. Crover as its Director of Sales for the US, Canada, South America and international sales development. Crover has been in the home fashion industry for more than 15 years. He makes his home in Houston, Texas…. Wizard Gift Corporation has announced the following sales rep appointments: Metro Toronto - Dawn Cohen, 905-591-6432, fax: 905-471-9238, email: dawncohen@rogers.com; Bruce Penisula - Bill Winslade, 705-445-3622, fax: 705-445-3622, email: Bill.winslade@sympatico.ca; 401 East Central Ontario - Terry Stewart, 905-668-7504, fax: 905Lampe Berger Canada has announced 668-7280, email: terstewart@rogers.com; the appointment of Caroline Boisson Montreal, Quebec West - Robert Noel, to the position 819.847.0391/1.888.944.6635, fax: 819.84 of regional sales 7.1463/1.888.949.6639, email: bob.noel@ manager, Eastern sympatico.ca; Saskatchewan - Earth Canada. She may be Works, 306.356.4634, fax: 780.665.7227, reached at the com- email: ecobuyer@sasktel.net; and Alberta pany’s head office, North - Jeni McCaslin, 306.356.4634, 5 1 4 . 3 4 4 . 0 5 6 3 cell: 780.720.6465, fax: 780.665.7227, ext.

221 or email: jenim@sasktel.net…. Browne & Co. 1.800.305.4428 has appointed Helen Kelly to the posiC1132_Lotus_RN_IceAd:C1132_Lotus_GT_IceAd 12/1/08 AM Canadian Page 1 Caroline Boisson ext. 221…. Roma tion of National Sales10:30 Manager

on The move

Retail Division.

Kelly’s comprehensive experience in sales and marketing will further augment support to Browne’s customers and sales force.

Most recently, she Helen Kelly has been managing Crabtree & Evelyn’s Canadian wholesale business…. Peter Moore has been appointed the new executive director of the Canadian Gift & Tableware Association (CGTA). Most recently the president of Waterford Wedgwood Canada, Moore has extensive experience in all facets of the industry. He has worked as a senior executive for Simpson’s and the Hudson’s Bay Company. In addition, during his tenure with Waterford Wedgwood he served on the CGTA board of directors from 1998 to 2003, and acted as CGTA Board Chair from 2001 to 2002.

He also worked on a number of committees including the Executive, Finance and Internet committees.

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All ICE 925 diamonds are from the Diavik mine in the Northwest Territories.

Diavik is committed to operating safely, protecting the environment and making a positive contribution to communities of the region. Visit www.diavik.ca for more information.

Reader Service Card Number 26

January 2009

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THE mix women keen on “Green,” reports NPD According to a report, Green 2008: Consumer Attitudes and Behaviors, released in November from The NPD Group, Inc., more than half of consumers surveyed considered themselves extremely or very interested in environmentally-friendly products. Women appeared to have a stronger interest in “green” products than men (57% vs. 47%). And, women were significantly more likely to be purchasing “green” products and more likely to be willing to pay a higher price.

Interestingly, more men than women consider themselves to be well-informed about green products. “While men may be well-informed and have less interest in the category than women, the question to ask is why – is it the fact they are well-informed that is making them less interested, or is it a case where they don’t know what they don’t know?,” said Mark Delaney, director of The NPD Group’s Home division. “In either scenario, manufacturers and retailers need to drive marketing and education

season’s palette will also include pops of vibrant color, sophisticated neutrals and a spectrum of greens. Its top 10 colors for women are: 1. Palace Blue (Pantone 18-4043) 2. Lavender (Pantone 15-3817) 3. Super Lemon (Pantone 14-0754) 4. Salmon Rose (Pantone 15-1626) 5. Fuchsia Red (Pantone 18-2328) 6. Rose Dust (Pantone 14-1307) 7. Slate Grey (Pantone 16-5804) 8. Vibrant Green (Pantone 16-6339) 9. Dark Citron (Pantone 16-0435) 10. Lucite Green (Pantone 14-5714)

six consumer Trends to Watch for in 2009 efforts that will help the less-involved consumer understand the benefits of ‘green’ and what makes a product ‘green’.”

The report reveals that the top environmentally-friendly items that consumers currently use are: Recycled Products 65% CFL Bulbs 64% Energy Star Appliances 60% Rechargeable Batteries 50% Organic Soap, Detergent or Household Cleaners 26% The top environmentally-friendly items that consumers plan to use are: Hybrid Automobile 35% Recycled Products 19% Organic Soap, Detergent or Household Cleaners 18% Energy Star Appliances 16% Organic Beauty or Cosmetic Supplies 15% “While consumers are doing what comes easily, most are inclined to keep doing more,” explained Delaney. “In a struggling economy, those products marketed as being environmentally-friendly and saving consumers money will be the products that stand the best chance of growth in the long run.”

Blue and purple Top Fashion Hues for Spring ‘09

According to the Pantone® Fashion Color Report Spring 2009, blue and purple will be topping the color charts this coming season.

Pantone, an x-Rite company and the global authority on color, says that the

Just before we headed to press, the always interesting www.trendwatching. com issued its first half dozen consumer trends for 2009. The independent, Amsterdam-based firm gathers information from a network of 8,000 trend spotters in more than 120 countries around the world. Here are their thoughts on the trends that will be guiding consumer behavior in the coming year: 1. “Nichetributes” - These are “attributes, features and additions to existing products, making them more practical for specific user groups, while at the same time signaling to those users that the brand ‘gets it’, that it cares, and in some cases even pays tribute to their lifestyle.”

One example cited is Dots Gloves, which are knit gloves with metal dots on the fingertips that won’t scratch touch-screen phones or devices.

2. “Econcierge” - These are firms and services dedicated to helping households go green in any possible way.

3. “Luxyoury” - This trend sees consumers defining luxury. “Instead of worrying about missing out on the next big thing in luxury, focus on defining it,” says trendwatching.com. Luxury, they explain, centers on scarcity, and scarcity is in the eye of the beholder.

4. “Mapmania” - This trend reflects the ever-growing use of technology to track, find, know and connect. It’s about smart phones, GPS and killer apps.

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the MIx 5. “Feedback 3.0” - An evolution of the consumer call for business transparency and the power of word-of-mouth (particularly online) reviews of products and companies, this trend will see businesses entering into “conversations” with their customers, responding to complaints, apologizing and offering solutions, and strongly defending themselves against unfair and inaccurate reviews.

more canadians Shopping Online

6. “Happy Ending” - The firm forecasts that 2009 “will be an excellent year for those businesses keen on showing consumers that they really care.” This caring will involve “offering respect and relevance,” “listening to real-time needs and wants,” and “helping people save money while being green.”

For detailed information on these consumer trends visit www.trendwatching.com.

For up-to-date, detailed news on new products, suppliers, trends and shows visit www.gifts-and-tablewares.com and subscribe to G&T’s FREE WEEKLY E-NEWSLETTER.

Statistics Canada’s most recent analysis of online shopping, E-Commerce: Shopping on the Internet 2007, revealed that in 2007 Canadians placed almost $12.8 billion worth of online orders for goods and services, up 61% from 2005.

According to the agency, this increase was driven by a larger volume of orders, which rose from 49.4 million in 2005 to 69.9 million in 2007. The proportion of orders placed with Canadian vendors declined slightly from 57% of the total in 2005 to 52% in 2007.

The study also revealed that more

than 8.4 million Canadians aged 16 and over made an online purchase in 2007, up from nearly 6.9 million in 2005. They accounted for 32% of Canadians in this age group, compared with 28% in 2005.

Demographically, Internet users aged 25 to 34 were the heaviest online consumers, with more than one-half (51%) ordering online.

The most common types of online orders were for travel services, books, magazines, other entertainment products such as concert tickets, and clothing, jewelry and accessories. About 82% of online consumers paid directly over the Internet, using a credit or debit card, for some or all of their purchases in 2007, an increase from 75% in 2005.

In addition, the study found that 43% of Canadians used the Internet as a supplement to traditional retail shopping rather than a substitute. Forty-three percent of Canadians logged on to do research on products, or to “window shop.” A majority (64%) reported that they subsequently made a purchase directly from a store. GT

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Reader Service Card Number 28

Give them something to talk about!

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staying competitive

Nurturing Leadership Helping members of your staff discover their inner leader can help you build the business you’ve always dreamed of By mark wardell

I

f you are the only leader in your business, then its value will always be limited by its dependence on

you. I’ve seen this time and time again.

Whether it’s intentional or not, hoarding leadership is a limiting and unnecessary mindset that will serve only to confine the growth of your business.

To build a more valuable business, you need to get your people working with you and for you — as leaders — towards a shared vision. To achieve this, nurture leadership at all levels of your organization. Then equip your leaders with a clear vision of your plans for the future and a roadmap detailing how you expect everyone to contribute. Through this process, you’ll not only accomplish a more profitable business, but you’ll likely enjoy your business much more.

So, where do you start? How can you discover and nurture the top leadership talent that already exists inside your own company? and how can you get

entire team and measure results. By

time management, product knowledge,

those leaders to step up and build your

continuously raising the bar for those

company loyalty, and so forth. By us-

company into the operation you’ve al-

with the most leadership potential, you’ll

ing this chart, you can numerically rank

ways dreamed of?

nurture them into your future leaders.

each of your key players out of 10 for

Here’s how:

Start by taking a survey of the key

each quality or skill. I would suggest

1. Audit your teAm: Investigate

players in your business. Take a second

you then do this for your entire team.

who you have, what their skills are and

look at their positions in the company,

Consider adding a skill audit into your

how effective they are/could be in a

and closely examine how each is con-

employee review process. The benefits

leadership capacity.

tributing to the value of your business.

are substantial. It’s amazing how lead-

2. Audit yourself: ask for anony-

I do this at my own company, Wardell

ership potential emerges from the page

mous feedback from your team, and

Professional Development, using a tool

when you look at your employees in

always encourage open and honest

we call a “skills audit.” Quite simply, a

this way.

communication. after all, you need to

skills audit is a spreadsheet with the

Now, what about your abilities as a

become a better leader as well.

employees names listed down one side

leader? The skills audit only describes

3. Build A leAdership infrA-

and the ideal qualities and skills of an

one side of the story, after all. are you

structure: regularly give additional

employee listed across the top. Quali-

(and/or your managers) clearly com-

responsibilities and challenges to your

ties to audit could include, for example,

municating the vision, objectives, and

24

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staying competitive expectations to your team? often, com-

a salesperson appears to have many

cash after completing a basic bookkeep-

paring team feedback will reveal that

of the skills you are looking for in your

ing course. By encouraging people to

while the owner says their team is un-

next manager, begin testing his or her

take leadership roles, you’ll change their

focused, the team feels that the vision

leadership potential by handing them

mindset from “worker bees” into lead-

and corresponding expectations have

“bite-sized chunks” of authority and

ers who are proud of their contributions

never been clearly explained. Mention-

leadership responsibilities. If he or she is

and, because of this, become invested in

ing expectations in passing is not good

the right candidate, likely their compe-

the future of your business.

leadership. If you expect your team to

tence as a potential manager will shine

Conversely, if you leave your people

share your priorities, then all goals, re-

through. you’ll be able to see in action

out of important decisions, you serve

sponsibilities, projects and expectations

if they are able to get everyone working

to limit the potential of your own busi-

need to be documented and reviewed

alongside them toward a shared goal,

ness to benefit from their contributions.

with each team member. So, while you

if people readily respond to that person

Those with leadership potential will

undertake to complete a skills audit for

as a leader, and if they are able to main-

eventually move on if they are not chal-

your team, ask them to do the same

tain direction when problems arise.

lenged. remember, people want more

for you. Do this anonymously and pay

as a general objective, you should

than just a paycheque. They want the

close attention to the results. Likely,

strive to make leaders out of employ-

opportunity to utilize their skills as well

you’ll be given some eye-opening feed-

ees at all levels. To do this consistently,

as improve upon them. So why not let

back on your own leadership skills that

however, you’ll need to systemize the

them help you build a more valuable

will help you lead your team even more IL21IUEFY3.1211!289y235!2109019!7;16!QN!ࡲ!2! effectively in the future.

process wherever possible. for exam-

business at the same time? GT

once you’ve completed the (two-

their own quotes up to a certain dollar

way) skills audit, your next step is to

amount once they’ve been with you for

nurture the leadership potential you’ve

more than six months. or you could give

observed around you. for example, if

your office manager control over petty

ple, you could let your sales reps prepare C

M

Y

CM

Mark Wardell is president of Wardell Professional Development an advisory group MY CY CMY (www.wardell.biz), K specializing in value enhancement for privately-held companies.

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sTaying competitive

Influence Managing ® MulTiple with Ease : CusToMers 5 tips for juggling customers, callers and walk-ins

By JeFF MoWaTT

ou know the scenario… your

Y

able to customers. of course, that also

litely interrupt a phone caller to ac-

workday is running smoothly

means not interrupting your co-work-

knowledge a walk-in visitor. Here’s

and manageably when suddenly

ers who are talking to customers. If you

a quick tip — say the person’s name.

you find yourself dealing with one cus-

absolutely must interrupt, then excuse

“John, excuse me. I just had someone

tomer in front of you, another on the

yourself and apologize to the customer

walk into the store. May I put you on

phone, while a third arrives with “just a

for the interruption, and as you leave,

hold for a moment? Thanks.” Beginning

quick question.” while there are no ab-

thank the customer for their patience.

with the person’s name gets their atten-

solute rules for juggling customers here are five tips that we find work well for our clients in reducing stress and boost-

tion immediately without being rude.

TIP #3

Walk-ins take priority over phone-ins

TIP #5

you when the phone rings, the visitor

Address chronic staffing and line management issues

gets priority. If you must take the phone

In tip #1 I pointed out that hiring more

call, ask the visitor’s permission, explain

staff may not make economic sense.

Having lots of customers wanting to

that you want to focus on them, so you’ll

However, when customers constantly

do business with you is wonderful. It

quickly take a message and get back to

get the impression the organization is

means you and your store are in de-

your conversation. Then tell the caller

disorganized, understaffed or uncaring

mand. The obvious solution to juggling

that you are with another customer but

about customers’ time, that’s a prob-

multiple customers is just to hire more

will look into their request and call them

lem that requires more than just hav-

people. of course that’s oversimplified,

back. That way, even if the caller insists

ing staff work faster. Managers need to

and may make no economic sense.

on immediate service, the visitor sees

hire more staff, consider moving phone

when you see more customers arrive,

that you are at least trying to make them

calls to a call centre, or implement line

don’t let them see you sweat. Take the

the priority.

management

ing customer loyalty.

If you already have a visitor in front of TIP #1

Remember, this is good

professional approach and broaden your smile — even though it may be

practices.

Meanwhile,

be thankful that business is so good.

TIP #4

Here’s hoping that this helps managing

of LL Bean who said, “Customers are

Acknowledge walk-ins right away

not interruptions to your work, they are

If you are on the phone or face-to-face

the purpose of your work.”

with a customer when a visitor walks-

G&T ONLINE EXCLUSIVE:

in, acknowledge the visitor immedi-

To learn more about selling successfully,

ately with eye-contact, a smile and

read Jeff Mowat’s article,

slightly forced. keep in mind the adage

TIP #2

Don’t make things worse

multiple customers less frustrating for everyone concerned. GT

a quick, “I’ll be with you in just a few

“Creating a Customer Feeding Frenzy”

one of the most frequent gaffs in front-

minutes (or however long it will be).”

on www.gifts-and-tablewares.com.

line service is when a customer needs

By acknowledging the visitor, you are

to ask a question but the employees are

conveying that you are aware of them

preoccupied — talking with each other.

and that you are working quickly. And

Even more aggravating is when the staff

it tells the person in front of you that

congregates to socialize. The place for

you have other people waiting. usu-

employees to chat and hold meetings

ally, they’ll get the hint that you need

is in the staff area. when you’re on the

to wrap-up.

floor, make yourself visible and avail-

26

A common challenge is how to po-

This article is based on the bestselling book Becoming a Service Icon in 90 Minutes a Month by customer service strategist and certified professional speaker Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www. jeffmowatt.com or call toll free 1.800.JMowatt (566.9288).

Gifts & Tablewares

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staying Competitive

Catering to the

Aging Consumer Do you need to adapt your merchandising and store layout to serve the growing “seniors” market? BY donnA geArY

up the school system and competed for

Bust & Echo: Profiting

employment in careers that would last

from the Demographic

for decades. We got married at a much

Shift in the 21st Century,

later age than our parents, had one or

penned his first best-

two children, and then roughly half of

selling book in 1996. On

us got divorced. We are now between

his website, www.foot-

the ages of 42 and 62 and are adjust-

work.com, you can view

ing our progressive bifocals to read the

an animated “Population Pyra-

rest of this article — we are The Boom-

mid” that illustrates the observed

ers! Or “Zoomers,” if we qualify as a

age shift between 1871 and present,

“Boomer with Zip,” as popularized by

and projects shifts in the population to

media mogul Moses Znaimer (www.

2051. Check it out!

W

mosesznaimer.com).

Consider these predictions from Sta-

and Mom consulted her library of Dr.

snow bird every winter to the sunny

zens would increase rapidly over the

Spock books and the Canada Food

south. This demographic cluster, born

next few decades, reaching 23% to

Guide to raise her three plus children.

prior to 1945 and known as the “Vet-

25% in 2031 and 25% to 30% in 2056.

We played with Barbie dolls, GI Joe

erans,” values conformity, tradition and

e were born between 1946

Our parents, if they are still alive, are

and 1966 into two parent

relying on us to help them live indepen-

• In all the projection scenarios con-

families where Dad worked

dently, are in retirement homes and/or

sidered, the proportion of senior citi-

In 2005, the figure was 13%.

and read Nancy Drew and

conservativeness.

are

• In all the projection scenarios, se-

The Hardy Boys. We listened

not obsessed by computers,

niors would become more numerous

to The Beatles, Creedence

Smartphones, debit cards and

than children somewhere around

Clearwater Revival and Led

self service check-outs. They

2015. It would be unprecedented in

Zeppelin on 33s and 45s

prefer to shop at a leisurely

Canada’s history. In 2031, the num-

using a record player. We

pace in a comfortable envi-

ber of people aged 65 and over would

proudly sported peace sym-

ronment with good old-fash-

range between 8.9 and 9.4 million,

bol patches on our bell-bottoms and be-

They

tistics Canada:

ioned one-on-one service.

came sexually liberated with the intro-

The aging demographic shift is not

duction of “the Pill” in 1960. We bunged

new news. David Foot, author of Boom,

depending on the scenario selected, and the number of children, between 4.8 and 6.6 millions.

January 2009

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stAYing competitive Tweaking The STore for The aging ConSumer

ing the evening hours. Retailers need

(80 years and over) would increase sharply in every projection scenar-

To prepare the store for this onslaught of

— not just the quantity of light, but also

io. By 2056, about one out of ten

aging consumers, here are a few tips:

the type of light.

over, compared with about one in

wide, Straight aisles

Online by university professors Nam-

30 in 2005.

Aisles from the front to the back and side

Kyu Park and Cheryl A. Farr, concludes

• The proportion of the oldest seniors

Canadians would be 80 years and

to power up the lighting in retail stores

A study published in Sage Journals

The generational clash has never

to side of the store should be a minimum

that aging consumers prefer cool light

been as apparent as it is today. At

of three feet wide. Customers with walk-

to warm light, and that high color-ren-

one extreme, we have the age groups

ers, canes and/or wheelchairs need to

dering ability is optimal.

known as “Gen Y” (born 1985 to 2001)*

feel confident that they can maneuver

Color rendition refers to how a light

and “Gen X” (born 1965 to 1985)**, our

the store layout, free of embarrassing

source affects the color appearance of

technologically savvy youth, many of

trips, falls or bottlenecks. Grocery stores

objects, compared with the effect of

whom are being/were raised by single

have been widening the aisles in new

natural light or daylight. Incandescent

parents or in blended households. At

store designs, likely as a result of Paco

and low voltage lighting are the best

the other extreme, Gen X’s and Gen Y’s

Underhill’s research and development

choices for exceptional color rendition.

parents and grandparents, the “Boom-

of what he calls “The Butt-Brush Effect.”

Fluorescent and high intensity discharge

ers” and the “Veterans,” arguably the

Underhill, author of Why We Buy and

(HID) are less desired choices for color

groups with the most disposable in-

The Call of the Mall and managing direc-

rendition. Retailers are also advised to

come, have entirely different needs and

tor of E nvirosell, studies shoppers using

put circuits on “dimmers” so that light-

expectations. Add to the mix the pur-

concealed cameras and “trackers” —

ing levels can be adjusted, based on the

chasing influences of one demographic

trained staff who follow and record con-

time of day and weather conditions.

group over the others and the varying

sumer behavior. Envirosell’s research

preferences for receiving marketing

concludes that consumers — particu-

Large, accessible restrooms

media, and… (excuse me while I at-

larly women — do not enjoy invasions

If you gotta go, you gotta go! Aging

tend a yoga class because I can feel my

of their personal space and will literally

consumers often make travel and shop-

blood pressure rising!)

stop shopping if they have been bumped

ping decisions based on the proximity

or brushed in the fanny.

to a suitable restroom. I’m amazed at

“…put circuits on “dimmers” so that lighting levels can be adjusted, based on the time of day and weather conditions.”

Okay, so let’s conclude that there are going to be more old people and fewer

the lack of restroom facilities in inde-

young people in the years to come. How

Brighter Lighting

pendent stores and equally shocked by

might that influence the store environ-

Visual impairment is reaching serious

those who place the potty in a base-

ment? Well, let’s look at the inevitable

levels in Canada. A recent study, the 2006

ment or on a higher level. Although

signs of aging. It’s not anything we look

Participation and Activity Limitation Sur-

most jurisdictions building codes re-

forward to, but as we grow older, we

vey (PALS) by Statistics Canada reported

quire a washroom in retail stores, there

will likely experience:

that 836,000 Canadians identified them-

is apparently no requirement for them

• Less energy

selves as having a “seeing disability.”

to be “public.” I suspect that will change

As we age, our vision not only be-

in the foreseeable future, as it should.

• Decreased memory

comes blurry, but it also becomes dim-

Retailers will likely argue that install-

• Loss or decrease in vision and hearing

mer. We require more time to adjust to

ing handicap-accessible washrooms is

• Urinary problems and/or changes in

changes in light levels. We need more

a huge expense, and I couldn’t agree

light to see on overcast days and dur-

more. But it would certainly be a worth-

• Reduced mobility

bowel function

28

Gifts & Tablewares

27-29 donna geary.indd 28

12/9/08 3:09:54 PM

staying Competitive while investment given that most of us

much larger than point-of-sale signs at

E.S., Preece, J., Resnick, B., & Mills, M.E.

will be seniors by 2015.

eye level. My company is currently de-

2004), the authors reported that:

veloping a national re-branding of the

“… older adults are very sensitive to

Seating areas

in-store experience for a chain of office

font size on a page. The senior adults

Providing areas for customers to stop

supply stores — we chose a font size of

were charged with performing tasks

and rest may seem like a poor use of

36 point for department and category

such as finding specific information.

valuable real estate, but if you look

markets and 14 point for descriptive

The study measured learnability, ef-

around your home, you’ll realize that

signs within eye level.

ficiency, error rates, and user satisfac-

we do a lot of sitting. I just counted the

Legibility refers to the characteristic

tion. For older adults, the researchers

number of “seating opportunities” in my

of the type face that allows the eye to

found that it is necessary to have a font

home, and the number is 24, excluding

distinguish one character from the oth-

size of 12 to 14 points with space be-

beds! A seating area needn’t take up a

er. Fonts come in many shapes and siz-

tween lines (double spacing). However,

lot of space — benches or ottomans can

es, but all fonts fall into one of two main

the researcher also suggested that font

classifications – serif and sans serif.

color may be an even more important

“Retailers need to power up the lighting in retail stores — not just the quantity of light, but also the type of light.”

determinant of readability than font Times New Roman is a “serif” font Verdana is a “sans serif” font

size. In addition to preferring 12 to 14 point font, older adults preferred dark typeface with a medium or bold weight against a white background.”

Signing TipS for The aging ConSumer •

Use a minimum of 12

pt. fonts on price tags and point-of-sale signs

be strategically located in a

• Double-space lines of

quiet area of the store.

Older

people

text

are

• Use bold contrasts in

less inclined to shop

your signing

alone, so having a place for hubby or

• Offer elderly customers assis-

a friend to wait makes the experience

tance and/or magnifying glasses to

much more enjoyable.

read signs • Keep messages simple

easy to read Signing

• Use pictures rather than

Have you noticed that the text in newspapers, magazines, books and other

Serif refers to the

print-based materials is getting larger?

structural detail at the

Publishers know that the requirements

end of letters or symbols. In the ex-

of an aging population demand new

ample above, Times New Roman has

guidelines. The ability to decode text

“tails” or flowing marks at the point of

falls into two classifications:

the letter. The Verdana font is consis-

Readability refers to the optimal placement of individual letters, words

tently weighted and has no distinguishing details on the points of the letters.

and sentences and the relative ease

Serif fonts are generally considered

with which the text can be read. Read-

more readable, while sans serif fonts

ability also takes into account font size.

are considered more legible. For de-

Most sources agree that an aging con-

partment and category signing that are

sumer requires a minimum font size of

visually scanned rather than read, sans

12 points. For in-store signage however,

serif fonts work best. Point-of purchase

one must consider the customer’s van-

signs can include serif fonts if there is a

tage point and proximity to the signage.

“block” of information to read.

Way-finding

signs

positioned

close

According to a research paper on the

to the ceiling, for example need to be

study of fonts for web applications (Nahm,

words wherever possible The aging consumer is not a new phenomenon. Yet if we consider this group’s higher than average disposable income, propensity to purchase giftware, loyalty to retailers who cater to their needs and time available to shop, it makes sense to tweak the retail environment to accommodate their shopping needs. GT * / **: Years are approximate and vary, depending on the source.

Donna Geary is the founder and executive director of Impact Visual Merchandising and author of Maximizing Store Impact: A Retailer’s Guide to Profitable Visual Merchandising (Ryerson University). She may be reached at 705.749.2119, or at www.impactvisual.com.

January 2009

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producT showcase New from cherison, this footed bowl features an antiqued finish.

1.866.231.6338

camilla House Imports’ “Baroque chair” is covered in easy-to-clean pVc and has a wood frame.

1.800.661.0257.

What’s new?!

A preview of Spring 2009 product introductions Ganz’s polystone initials are sold individually so consumers can create their own words for their walls. Each initial is 4.5”.

1.800.263.2311

This textured glass, circular vase is from Giftcraft’s new Tropical punch collection of decorative accessories.

1.800.387.1777

at home

Lace Goods’ new 100% organic cotton towels are available in seven colors.

1.800.268.1466.

30

claire Burke’s 2009 introductions include two new scents: Vanilla Bean and fresh clean Wild cotton™.

Shown: Wild cotton diffuser.

Available from rich Brands canada, 1.800.806.3696.

Lighten up! creation’s new Light Bejeweled collection features candles decorated with recycled glass.

1.877.624.2890

Gifts & Tablewares

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product SHoWcASE “passage Through the rockies” is one of the latest additions to Northland Art’s selection of works by caledon, ontario-based artist Alicia Soave. 1.866.744.5044

in the kitchen cuisipro’s new Herb Keeper has space to accommodate bulk herbs and keep them fresh for weeks. Browne & co., 1.866.306.3672.

All Things Asian’s “cyprus” vases are available in two colors and three sizes.

1.877.877.7405

ns

chéné-Sasseville’s extensive selection of reversible bedspreads and accessories includes the Valencia Lavender pattern shown here. 1.800.463.1237

Health experts recommend storing and microwaving food in tempered glass containers such as Bormioli rocco’s Frigoverre plus food storage line. Available from Trudeau, 1.800.878.3328.

Ganz’s stainless steel/zinc measuring cups and spoons feature decorative accents on handles and backs. 1.800.263.2311

2009 additions to Kulin Enterprises’ camden passage collection include pieces designed in a French country style with a distressed finish.

1.800.304.0036

MTM World Trade is offering a new series of kitchen helpers.

1.888.248.8876

ection

January 2009

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producT showcase

on the table

Nachtmann adds an 11” vase (shown) and a champagne color to its “Slice” series. royal Selangor, 416.675.3755.

Empire Trading’s new line of spices and seasonings, International Gourmet collection, consists of Mixed peppercorns, Green peppercorns, French Sea Salt, and herb blends. 905-507-1181.

crousset’s new line of aromatic, artisan sea salts are free of preservatives and chemicals, and are blended with organic herbs grown in Quebec. distributed by domestic canada, 905.477.5648.

New from J.E. Hastings, these organic, gluten-free hard candies are available in six flavors, ginger, pomegranate, cherry, apple, honey, and honey lemon. 1.800.268.0001 danica Studio’s cattail Tabletop collection features a pattern of flowing cattails and swimming fish in calming organic hues.

1.888.632-6422.

Wildly delicious’ new Luxe cupcake Mixes are available in three flavors: dark chocolate with raspberry lemon glaze; French vanilla with crème brûlée butter cream frosting; and German chocolate with toasted coconut filling. 1.888.545.9995

Jakeman’s “Awww Nuts” are packaged in ready-to-travel metal tins. The line includes Bear Nuts (milk chocolate-covered peanuts); Moose Nuts (milk chocolate-covered almonds); and Beaver Nuts (milk chocolate-covered cranberries). 1.800.382.9795

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Gifts & Tablewares

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product SHoWcASE Gourmet du Village’s 2009 introductions include a stainless steel BBQ Brie Baker kit.

1.800.668.2314

Trudeau’s Spring 2009 introductions include this colorful set of four coasters with matching charms. 1.800.878.3328

“cute as a Bug” is one in a series of 225 new designs for home and garden by regal Art & Gift. distributed exclusively by Kalyn Imports, 1.800.387.6214

This stone birdfeeder is from Indian Handicrafts’ summer program line for 2009, which includes handcrafted ceramic, bamboo and stone products. 1.888.299.5678

summer living Zak designs’ new patent-pending Ice cream Keeper features foam-core insulation between double walls of durable plastic and a special gel in its lid. 1.800.331.1089

cherison’s spring 2009 introductions include a selection of cherry blossom lanterns and tealight holders.

1.866.231.6338 Buckstone is now offering hot sauces from around the world. Shown: Marie Sharp’s No Wimps Allowed Habanera pepper Sauce, a product from Belize. 1.877.752.2791

January 2009

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producT showcase

inspired giving

Laila’s spring 2009 line features a full range of new inspirational images designed to celebrate, dedicate, motivate and inspire. 1.800.263.6176

“Written in Stone” from History Heraldry canada is a coordinated range of resin gifts featuring a selection of sentimental and humorous texts.

Available from r.H. davis, 1.800.563.3557.

portugal Imports is now the canadian distributor for HeartSteps, a u.S. manufacturer of giftware featuring expressions of encourage, hope and love.

1.866.317.0702 New from Thoughtful Angels, reflections is a selection of 24 angels, each with a little framed mirror etched with a sentiment or thoughts from the original verse: Watch Your rear is a line of rear view mirror ornaments with protective verses; and Visor Wraps attach to a car’s visor.

1.877.321.6369

34

Wizard Gift corporation will be introducing Vanmark’s red Hats of courage (firemen) and Blue Hats of Bravery (police) collection of hand-crafted, cold-cast resin sculptures at the upcoming cGTA Gift Show. 1.800.267.4981.

Gifts & Tablewares

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product SHoWcASE

Giftcraft’s Faithful Journey collection of inspirational, stone-finish polyresin giftware includes candleholders, magnets, jeweled bookmarks and wall crosses. 1.800.387.1777

Artist connie Haley’s gift collection for Ganz includes plaques, frames and baby gifts, each of which carries a message celebrating family and life. 1.800.263.2311 This small bereavement angel musical is from the Heartwood creek® by Jim Shore collection. distributed exclusively by cameron collection, a division of Enesco canada corporation.

905.673.9200.

If you want to grow your business, one of the fastest ways is to have a Web site. You can attract some of the millions of customers who are using the Web to find products and services.

Use your Web site to collect emails, sales leads, upsell existing customers and attract international clients.

Getting a Web site can be a straightforward and rewarding experience when you use the Gifts and Tablewares Web Design Team to build it. We’ve built Web sites for hundreds of customers like you.

I grew my business with a :) bu You’ll be :)ing all the way to the bank.

Contact: Brenda Bishop at (416) 510-6826 or Toll Free: 1-800-268-7742 ext.6826 (Cda) or 1-800-387-0273 ext.6826 (U.S.)

January 2009

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producT showcase

for the young... and young at heart douglas company’s new “rad dogs” come in two sizes (big boy and juniors) and four styles. Shown: Tooth Jr. 1.888.667.0511

paperpotamus’ 2009 greeting card introductions include a line of “sparkle” designs from Abacus.

1.800.567.9995 L’il Flutter Flutterlee from The Boyds Bear collection® features handcrafted embellishments. distributed exclusively by cameron collection, a division of Enesco canada corporation.

905.673.9200.

parkdale Novelty is the new canadian headquarters for Elvis presley® teddy bears and musical plush toys, golf head covers and petwear.

1.800.387.8565

old Time confections’ selection of retro candy includes Batman, Star Trek, Betty Boop and Elvis pez dispensers.

705.727.4044

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Gifts & Tablewares

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frigoverre plus

New from Bejewel by Trudy Gallagher, the Serendipity necklace combines sterling silver with amethyst, smokey quartz, pearl, kyanite, bronzite, rutilated quartz and prehnite.

1.877.258.7839

The ideal food container!

This sterling silver pendant on an 18” Italian sterling silver chain is part of the new La Scala collection featuring earthinspired messages. Available from creed canada, 514.694.7904.

·

Tempered glass

·

Microwave safe

·

Unique hermetic closure

2009 additions to the Kameleon jewelry line include this Valentine Jewelpop gift pack.

Available exclusively from Lotus Jewellery, 1.877.593.0922.

Juniper Imports’ exclusive EcoMode line of recycled glass jewelry is made in the philippines by a workshop that has fair trade practices.

1.866.796.7912.

Artistic Jewellery’s spring 2009 introductions include 1970s-inspired pieces in hot hues of fuchsia pink and red. 1.800.589.9047

adornment 30-37 products.indd 37

Visit us at the CGTA, Toronto Congress Center, Hall 7, Booth 7123

1 800 878 3328

trudeau.ca

Reader Service Card Number 30

12/9/08 3:14:46 PM

TREND tracking

Danica’s Carlotta placemat and table runner features an ethnic design that is rotary printed on 100 percent slub weave cotton. 1.888.6DANICA

Bridal & Beyond

BY LORI SMITH

A casual

survey of

benefits from the fame and notoriety of

ket, one of the things that Masatoshi

Canadian

the chef as well as its quality, design and

(Telly) Fujii, president of Noritake Can-

representatives at October’s New York

attractive price points, as having very

ada, has noticed is that as immigrants

Tabletop Market revealed that consum-

broad appeal.

assimilate more fully into Canadian cul-

er interest in tabletop extends well beyond bridal.

Waterford Wedgwood Canada’s Mar-

ture, their interest in brands like Nori-

tha McKee, the company’s vice-presi-

take increases. The South Asian com-

While brides and grooms certainly

dent of media communications and vi-

munity is one segment he has spotted

comprise the largest segment of the

sual presentation, said that Waterford

this change in.

market (During her seminar at 7 W New

Classic stemware is often a self-pur-

A growing bridal market (McBride

York, bridal and entertaining expert Ma-

chase. Its customer, she explained, is

also pointed out that in the coming

ria McBride said that 98 percent of all

an older buyer from 35 to 60, who has

bridal registry selections are for tabletop

had plain, inexpensive glasses and now

items.) other consumer groups have be-

wants something more sophisticated.

come strong secondary markets for the

It also skews more to men. She also

sector’s manufacturers. For example, Ja-

pointed out that Robert Mondavi by Wa-

net Veitch, brand manager tableware for

terford, a collection of varietal specific

Royal Doulton Canada, said that people

wine glasses and decanters, appeals to

who are renovating, particularly if they

wine-lovers of all ages. In addition, she’s

redo their kitchens, often invest in new

found that Wedgwood dinnerware pat-

tabletop. She’s also seen growth in the

terns like Dynasty attract more sophis-

number of young people buying their

ticated consumers, who purchase it for

products. She cites the company’s pop-

themselves, as well as encore brides.

ular Gordon Ramsay collection, which

38

trend: co-branding Disney Home, a division of Disney Consumer Products, and Zak Designs have come together to create a line of dinnerware as part of the Walt Disney Signature Collection. Shown here: Kingswell TwoTone and Kingswell Decorated. 1.800.331.1089.

In terms of growth in the bridal mar-

Gifts & Tablewares

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trend TrACKinG

d table gn that nt slub AniCA

new from Noritake, Atlantique continues the meridian Collection’s theme of “relaxed formal dining.” made on a fine porcelain body, the pattern features a ripple design reminiscent of a “tidal pool caressed by the wind.”

416.291.2946

years the number of 27-year-olds is projected to grow by 30 percent.

Twenty-seven

trend: colored glasses Spiegelau was just one of the companies that introduced colored drinkware at the show. its new Classic Colors Bar Collection features a contemporary design and is made of lead-free crystal. Pieces are tinted in two gemstone shades, aquamarine and violet.

Royal Selangor, 416.675.3755.

is

the average age that

in a return to cocooning and a decline

a person marries.)

in eating out and what’s on the home

and solid secondary

trend: blue Part of Wedgwood’s 250th Collection, renaissance Gold is the newest introduction to the company’s expressive dinnerware Collection. The pattern features a bold Wedgwood blue and gilded detailing of a neo-classical laurel border taken from the archives. Waterford Wedgwood Canada, 1.800.668.7585.

table becomes even more important.

markets are good rea-

The Fall 2008 edition of the New York

sons to consider incor-

Tabletop Market, held October 22nd to 24th,

porating tableware into your

2008 at the 41 Madison and 7 W New York

store’s product mix. Another ex-

showrooms, showcased products to meet

cellent reason to consider the category

the needs and desires of all consumers.

rests on the breadth and depth of the

Value-priced sets of dinnerware, flatware

products available. Now, there’s quality

and drinkware were presented as often

tabletop for every taste and budget. Add

as expensive, top-of-line patterns. In fact,

Wedgwood’s Spring 2009 introductions include Jasper Conran Tulle. made from bone china, this dinnerware features a subtly woven platinum patterns finished with platinum banding. Waterford Wedgwood Canada, 1.800.668.7585.

new from mikasa, indigo Bloom is a transitional pattern featuring hues of blue in a floral design on white porcelain. it is dishwasher and microwave-safe. Lifetime Brands, 1.800.252.3390

continued on p. 50

Royal Doulton Canada will be introducing designer monique Lhuillier’s etoile Platinum pattern this January. The pattern features platinum trimmed bone china tableware bordered by a pearlescent white linen design with three rows of glossy white stitches interspersed with dots. Accent items are available in blue and tan colorways.

1.800.268.4040

January 2009

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A D V E R T O R I A L

W

Introductions

Wedgwood: An English Classic

250 years of Style and Innovation

Only a few companies can lay claim to an astonishing 250 year history of style and innovation. From its humble beginnings in 1759 to iconic global status, Wedgwood has a rich history that spans two and a half centuries of discovery, vision, experimentation and exquisite design. To celebrate the 250th anniversary, Wedgwood is pleased to present new product celebrating their commitment to quality, creative design and fine craftsmanship.

As well as a stunning range of significant pieces in the Distinguished House of Wedgwood Collection which reflect the innovation and artistry which is Wedgwood’s trademark, Wedgwood continues to collaborate with their most contemporary design partners, Jasper Conran, Vera Wang and Martha Stewart.

Renowned British fashion designer Jasper Conran introduces a new range of fine bone china dinnerware, crystal stemware and stainless steel flatware.

Using his signature aesthetic of mixing classic British elegance with a cheeky irreverent attitude, all the elements of the white and platinum collection work together to create a stunning Jasper Conran Wedgwood table.

Vera Wang ’s new dinnerware, crystal and silver gifts highlight what this celebrated designer does best: provide inspired collections that accent the home with artful style and luxury. From the modern floral and vine motif of Vera Fleurs and the burnished platinum of the scalloped leaf bands of Vera Lotus to the organic shapes of Vera Naturals Fig and the texture of Hammered Lotus metal giftware, Vera Wang for Wedgwood offers the epitome of contemporary style.

Martha Stewart, an avid collector of Wedgwood and fine china, crystal and silver, truly appreciates Wedgwood’s 250 years of design excellence and innovation. Inspired by some of Martha’s favourite pieces of china and grounded in classic design, two new fine bone china patterns, French Knot Platinum and Gold, and two new crystal patterns are stylish additions to her collection.

From Marc Jacobs for Waterford, Daisy Blanc Crystal plays with Marc Jacobs’ signature floral in a fresh and charming way in fine crystal stemware and giftware. New Robert Mondavi for Waterford for the wine connoisseur, Evolution Waterford for the décor specialist and the addition of Alana Essence for classic Waterford Crystal represent some of the most exciting new looks to use, enjoy and enhance dining and the home.

To see these great new products, please visit Waterford Wedgwood during our Open House at 20 West Beaver Creek Road, Richmond Hill, and Ontario, L4B 3L6.

As always courtesy transportation is available.

Please speak to your Waterford Wedgwood sales representative for details. We look forward to seeing you!

A D V E R T O R I A L

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Wedgwood: An English Classic

250 years of Style and Innovation

Please join Wedgwood and our partner brands, Waterford Crystal and Rosenthal at our January Open House.

Wedgwood celebrates this significant milestone with new product from Wedgwood’s internationally renowned designer partners, Jasper Conran, Vera Wang and Martha Stewart along with other stunning Wedgwood, Waterford Crystal and Coalport introductions.

Sunday, January 25th to Thursday January 29th , 9am to 5pm 20 West Beaver Creek Road, Richmond Hill, Ontario

To book an appointment or to arrange complimentary limousine service, please contact your Sales Representative or contact Lesley Hallowell at 1-800-668-7585 (Ext. 205) Reader Service Card Number 31

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HOUSEWARES A D V E R T O R I A L

Make Every Day a Celebration!

With Confetti, it’s Fun to be Green

With offices in ten countries, Zak stays at the forefront of emerging fashion, color and design trends from around the world. By incorporating those styles into modern and innovative tabletop and kitchen prep collections, Zak continues to be recognized as a global authority on trend-focused tableware. Always on the leading edge of technology, Zak Designs is proud to bring to market new additions to the original Confetti collection. Dinnerware, serveware, kitchen prep and accessories have never been so much fun!

Confetti was designed to follow the growing green trend, and by using recycled melamine in this collection a unique look also emerged.

Colorful speckles add personality to each piece, while the shapes of the items maintain the fun as well as function. And, it is great to know that fewer new resources were depleted in the creation of these products.

Make a statement at mealtime with Confetti’s dinnerware ensemble.

Stylishly flecked with a rainbow of colors, solid accessories can easily be mixed and matched with your dinnerware for any occasion.

From stirring to serving, and everything in between, these multipurpose bowls are a kitchen staple. 4.4-quart, 2.5-quart, 1.25-quart and 18-ounce sizes nest to minimize valuable storage space.

With an ample size of 14” diameter, easily serve drinks to

No table would be complete without the fun colors of Confetti.

Finish your setting with breakresistant salt and pepper shakers and a matching napkin holder.

raised rim makes it easy to carry and lift of off tables. Also doubles as a party platter for sandwiches and large appetizers.

flecks will perfectly accent any décor.

You can find Zak’s Confetti collection and other Zak products at the Toronto CGTA Gift Show, January 25-29, 2009, at the Toronto International Centre in the Morton Parker Limited Booth in Hall 6, Booth #6130.

Zak Designs, Inc. Worldwide Headquarters: PO Box 19188 • Spokane, WA 99219-9188 1.800.331.1089 • www.zak.com A D V E R T O R I A L

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ZAK_G

S

Zak Designs, Inc.Worldwide Headquarters: 10 #PY t 4QPLBOF 8" t XXX [BL DPN

Zak Designs Global Offices: 'SBODF t 4XJU[FSMBOE t &OHMBOE t "VTUSBMJB t +BQBO .FYJDP t 5BJXBO t )POH ,POH t $IJOB ª %JTOFZ t ª ;BL %FTJHOT *OD "MM EFTJHOT BOE SJHIUT SFTFSWFE UP UIFJS SFTQFDUJWF SJHIUTIPMEFST

Reader Service Card Number 32

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HOUSEWARES A D V E R T O R I A L

introducing...

Danesco is pleased to announce the Jamie Oliver Collection is expanding to include the original Signature Collection as well as a new range of no nonsense kitchen products…

The Kitchen Collection is a range of kitchen products designed to complement Jamie’s love of gardening and cooking with home-grown produce.

The products in the collection not only look great but are completely practical too! From top quality knives to durable plastic airtight storage containers to classic mixing bowls & colanders, Jamie’s Kitchen Collection will help make anyone an expert in the kitchen.

The Signature Collection showcases gadgets and tools Jamie uses to create his unique recipes on his television shows and in his cookbooks. The range includes some newer items perfect for entertaining or gift giving (serving sets, Italian kits, herbs sets…) as well as the original Signature items: mortar & pestle sets, mezzalunas, “big fat” chopping blocks…

Jamie Oliver has taken the concept of cooking, food and fantastic times to a whole new level, giving people more than they expect.

Distributed exclusively by:

Danesco

®

18111 Trans-Canada Kirkland, QC, H9J 3K1 Tel.: (514) 694-9111 Fax: (800) 363-6595

www.danescoinc.com

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Refreshingly Elegant Tastefully Designed

The Americano Drink using Barrel 9.5oz Tumbler (shown)

• Fill glass with crushed ice • Add 20mL / 0.7oz Red Vermouth • Add 50mL / 1.7oz Bitter Campari • Fill with soda and stir • Decorate rim with orange or lemon slice

Visit us in Toronto at CGTA booth #7103 Reader Service Card Number 33

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HOUSEWARES A D V E R T O R I A L

A D V E R T O R I A L

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S

速

Revolutionary Non-Stick Cooking Surface Combining Nano-Composite Technology with Diamond Crystals.

Certified PFOA Free by the Danish Technological Institute.

Visit Domestic Canada at the CGTA booth 7084 to learn more about the features of this revolutionary cookware.

Swiss Diamond cookware is sold at Canadian independent kitchen retail stores.

Made in Switzerland

www.swissdiamond.com domesticcanada@rogers.com Tel: 905-477-5648 CGTA BOOTH 7084 Reader Service Card Number 34

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Faema HW GTW Jan 09

12/8/08

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HOUSEWARES A D V E R T O R I A L

A D V E R T O R I A L

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S

Reader Service Card Number 35

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Trend tracking new from mikasa, Love Story is a dinnerware and crystal collection targeted at the bridal market. The porcelain dinnerware features graceful bands of platinum. Accent pieces are decorated with delicate hearts.

Lifetime Brands, 1.800.252.3390

trend: wine Arc international’s open Up stemware and barware feature a dynamic angled-bowl shape that allows the wine to oxygenate perfectly and rapidly. The range is part of the Chef & Sommelier line. Browne & Co., 1.866.306.3672.

celebrating life W ell-run stores catering to the bridal market will weather the current economic storms, says U.S. wedding expert Maria McBride.

“Celebrating life trumps economic challenges. And in the coming years, the number of 27 year olds — the average age that a person marries — is projected to grow by 30 percent,” she explains.

McBride, who has authored a number of books on the bridal market and entertaining including the just-released Party Basics for New Nesters, offered this insight into the bridal market during her seminar “Celebrating at Home: Great Ideas for Weddings, Holidays and Every Day,” which was held at 7 W New York during the Fall Tabletop Market.

In the seminar, she also filled buyers in on the four visual trends she believes will be important in the coming months. They are: 1. White on White: White layered throughout a display or table décor. This look incorporates crystal, silver, white and a mix of high and low-priced items.

2. Bold Brights: Mixes of red and orange.

3. Greens and Naturals: McBride says that anything organic is important now.

4. Nautical Blues: A very important trend, says McBride Her advice for retailers? Show customers how to get more mileage out of high-end items. As an example, she showed how candlesticks could also be used to hold flowers.

And, she said in concluding, celebrate life and share it with your customers.

50

maria mcBride

trumps economic challenges

VIEW VISIT Bridal & Beyond

more New Products from the Fall 2008 New York Tabletop Market www.gifts-and-tablewares.com’s NEW PRODUCT GALLERY

continued from p. 39

the majority of the sector’s manufacturers have been working hard to diverse their company’s product lines; create great patterns, either in-house or through partnerships with renowned designers; and incorporate product features such as dishwasher and microwave safety that are sine qua non to today’s consumers. GT Arte Italica’s introductions include Bella Bianca, a dinnerware collection featuring a white glaze over black clay.

212.213.4773

trend: shape shifting Nambé’s Butterfly salad bowl is made from acacia and cashew wood. The coordinating servers feature sculpted handles of nambé metal. don restivo, 416.271.3040, email drestiv@ attglobal.net.

Bormioli rocco’s new California dessert cup features an oversized, 12-ounce capacity and is shaped with a diagonal rim cut. Trudeau, 1.800.878.3328.

Gifts & Tablewares

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trend TRACKING “It’s hard to find new trends these days but something that we’ve noticed is that there’s a real consciousness about using natural materials. There seems to be a renewed interest in wooden products and glass, which is by and large a natural material. Consumers are concerned about the additives and coatings that are in products that they use for food preparation and I think that’s inspired a move away from things like plastics and nonstick. It’s not something that people don’t know about, but the whole reaction to those things has rejuvenated the use of natural materials in the production of housewares.

“In line with using natural materials there’s also a consciousness about the environment…

There’s an awareness of how the materials that products are made of are acquired. People want to know if it’s a viable, sustainable production process. We’ve introduced a line of teak cutting boards, which are made of wood from Mexico. The company is very sensitive in terms of how they manage the trees and about the welfare of their employees.” ~ Beth Shackleford, Browne & Co.

What’s Hot in Housewares 2009 Leading suppliers comment on the current trends in housewares

Visit the Housewares Section in Building 7, Toronto Congress Centre during the CGTA Spring Gift Show to see what else is cooking in the housewares market.

“The real news, when there is a recession, is that the good old word ‘cocoon’ comes back into play. That being said, as consumers start to minimize visits to restaurants and start to make meals at home gadgets and all easy prep items become the ‘in’ thing!!

“Environmental issues bring a whole slew of new product but mostly encourage a huge growth in the use of glass for storage, baking, food prep serveware — plastics are out and glass is in.” ~ Kate Wise, Port Style Enterprises

“Based on the last recession, the housewares sector managed to come out, not completely unscathed, but not too badly battered and I think this next year will be a similar ride. I think we’ll see more cookbook sales that will create more sales in houseware and kitchen items. More people will be cocooning, which means more family/friends time at home, cooking and eating together. Consumers are likely to spend a little more on items they can use for entertaining at home.” ~ Nancy Whitmore, Swissmar Imports

“Retailers are going to stress the value proposition and they are going to stress ecofriendly product such as Totally Bamboo’s Greenlite bamboo boards. It will be interesting to watch Indigo’s new store Pistachio selling only eco and organic products.” ~ Don Schacter, Don Schacter + Associates

“Green is a major trend now. Eco-friendly products give consumers options to be pro-active in making this world a better place to live in. Our Natural Living line of bamboo kitchen accessories as well as MÜ kitchen linens made of bamboo, are both viable, sustainable and responsible alternatives.

We provide information on our packaging highlighting the benefits of eco-friendly product and materials, and use eco-friendly packaging materials to lessen the burden on our resources.

In addition, we’re using the color green in our products and packaging to further emphasize the importance of going green.” ~ Linda Rosati, Danesco Inc. January 2009

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staying competitive

G&T’s 1 Annual Survey of Inde st

YOU 71.3% of respondents are the sole owners of their business 71.6% are between the ages of 40 and 60, with the greater number (42.1%) aged 50 to 60

44.2% of you work five days a week in your store 34.7% work six days a week and 12.6% work seven days a week

42.6% of you take one day a week off 33.0% take two days off a week 19.1% don’t take any days off

63.2% of you have had no formal training in retail or retail management.

Before i became a retailer i worked in… nursing Human Resources Raised children Dentistry Real Estate sales Banking Construction social services accounting Hospitality Office administration

59% of you work 40 to 60 hours per week. the number is divided evening between those who work 40 to 50 hours (29.5%) and those who work 50 to 60 hours a week (29.5%).

37.6% of you have worked in retail for more than 20 years 80.6% of you have worked in retail for more than 10 years

$$$

Only 38.7% of you have succession plans for your business

62.7% of you draw an annual salary of less than $50,000 from your retail business

I became a retailer because… “[It was an] opportunity to put marketing ideas into action and interact with people on a daily basis.”

“I thought it would be easy money (ha! ha!), providing good quality, inexpensive products for today’s consumer in today’s economy.”

“I didn’t know any better.”

52

not because the pay is great.”

“I am a problem solver and love to help people with their needs.”

“Being my own boss. To create an environment that I enjoyed coming to every day and that customers would love to experience as well.”

“I like people and merchandising, and feel that only certain people who like and are good at those things should be in retail.

It’s not for everyone, but those of us who are good at it do it because we love it,

“Grew up in family retail. Worked retail through high school, university and in the family business. Then decided to do my own thing — retail, of course. It’s what I know.”

“Freedom.”

“I enjoy the hubbub and getting the store ready for the summer and changing it to fit the goods that are purchased to sell in the store. Also, I have a beautiful place to work.”

19.3% have a yearly salary in the $50,001 to $75,000 range, and 16.9% earn between $75,001 and $100,000

Gifts & Tablewares

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staying COmpEtitivE

3

YOU,

Independent Retailers

your StOre and your Staff

The challenges my business is facing today are...

“Population decline in my community resulting in less traffic and consumer spending. Finding great staff. Increasing cost of operating business. The ongoing demands of business ownership — every day — are difficult. I’m not sure how to change careers when I am ready.”

“I would have to say keeping up with the wants and needs of our clients.

That is always a concern, but in this economic climate we have to encourage people to buy by having new and different products every year.”

76.7% of you are optimistic about the future for independent retailers in Canada 23.3% of you are pessimistic about the future for independent retailers in Canada

“The economy. Increase of credit card transaction fees plus increase in advertising, phone, Internet rates and other marketing costs. Association and referral club fees are also increasing.”

“Quality, knowledgeable staff.

Theft from within and out. Suppliers keeping up with demand and providing same quality products that were shown at their showrooms or at the trade shows.”

“Economy slowing down. Too many big volume stores trying to cut out the independents with low prices.”

“The fluctuating dollar. Loss of American and European tourist dollars.”

“Surviving as business has dropped so much.”

“The fluctuating dollar is challenging when we receive product six days a week. Gas prices are a concern because we deliver our product to our customers’ doors, and it is increasingly difficult to be profitable in that segment of the business. But I think the biggest challenge is the constant doom and gloom forecasts by the press. It frightens people.”

“Demise of the small downtown.

Not enough hours to do all I should be doing.”

“Cheap ‘knock-off’ items in dollar stores and other mass merchandisers make the quality versions appear too expensive.”

“Staffing and increasing rents.”

“Poor economy and product coming from China that is damaged or poor quality.”

To help my business survive and grow, I need...

“As a rural town, just thirty minutes from the city, we need locals to support us regularly and to recommend our business to all their friends and neighbours, etc. We find trade show presentations very helpful and usually take in at least one at every CGTA show. As far as governments go, I doubt these days we’ll get any breaks there.”

“Ease up on the paperwork! Every week I have an ‘assignment’ from the government! Employment insurance is a joke. We pay 140 percent of the benefits and get nothing — no maternity benefits, no sick time. [It’s a] total joke!”

“Cutting school taxes from business would help. Lower provincial tax and payroll tax.”

continued on p. 54

January 2009

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staying competitive to help my business survive and grow, I need... continued from p. 53 “Municipal government needs to be more committed to downtown revitalization. Municipal government needs to hold B.I.A. boards more accountable. Provincial governments need to subsidize the wages of retail workers. How can Ontario retailers be competitive with retailers in other provinces, states and countries with a $10.25 minimum wage on the horizon.”

“Financial help from the government is always welcome. Staff training of new product by industry suppliers.”

“Nothing financial from the government.

Support through general industry advertisements aimed at international tourism. Supplemental support to hire students during the summer months.

Suppliers should offer smaller quantities of some products for smaller gift stores such as mine. Often the quantities are too large for small retailers to be able to offer a variety to their customers without carrying inventory over for a couple of years instead of getting at least one turn per season.”

“Trade shows are great but when they are too big it takes too long to get through the masses of displays and that translates into expenses such as hotel rooms for two or three nights. Industry suppliers need to relax some of their minimum order requirements. A small business who may wish to order from them cannot afford to give them a $500 or $1,000 initial order, and then find out that to repeat on products that are doing well they now face another minimum order requirement.”

54

“Trade show organizers need to find more innovative ideas on presentation and selection. We buy 90 percent of [our store’s] giftware twice a year. As smaller exhibitors leave, no-one is picking up the unique products they offered. Buying Canadian-made products is a real challenge and more customers are looking for Canadian-made goods.”

“The trade shows are great and I learn something every time I attend. More financial help is needed. Banks don’t want to help, [they only want to] charge more and more service fees. We need a financial company that is only interested in helping small businesses.”

“Good relationships with suppliers are a big asset. Suppliers are cutting back on sales reps, which adversely impact our relationships with them.”

“In a closer to perfect world, availability of products would be tailored to type of outlet rather than to size of outlets.

Products could then be better defined in terms of quality, not price. Suppliers/ manufacturers could distribute their products to an identifiable market based on its place of availability, possibly at different levels of quality to suit individual market demands. This seems like an odd idea but it has the potential to provide several layers of retailing that could all operate and survive together because the ‘predatory’ competitiveness would be replaced by operational competitiveness ‘within’ each retail level as opposed to across all retail levels. This is not the place to fully lay out this concept but the general idea is there. Ultimately, it puts some onus on the manufacturers/ suppliers to ensure the viability of the full spectrum of their distribution system, and not just to maximize output with no regard for the eventual results of sales at any and all costs. It’s usually too late to correct such mistakes by the time their effects are being seriously felt.”

“Provincial and federal support for loans to operate the business. After ten years, the bank is still holding my home and personal investments as collateral. They have received a financial statement every year. The bank is still more interested in dealing with men than with women.”

YOUr StOre 92% of you own one store. 5.4% own 2, 1.8% own 3 and 1 of you owns 5.

Urban

51.8%

Rural

48.2%

76.5% of stores are 500 to 2,999 square feet in size. stores in the 1,000 to 1,999 square foot range comprised the greatest segment at 35.1%.

Your store is located….

Main Street/Downtown mall strip mall museum tourist attraction Hospital

55.0% 9.9% 10.8% 2.7% 1.8% 0.9%

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staying COmpEtitivE

YOU, your StOre

3

and your Staff G&T’s 1st Annual Survey of Independent Retailers

65.2% of retailers report average sales per annum of less than $500,000. Of that number, 30.8% have sales of less than $199,999 and 34.6% have per annum sales in the $200,000 to $499,999 range. the remaining 30%+ respondents report per annum sales in the $500,000 to more than $5,000,000 range.

See you at the shows... the majority of you (37.6%) attend two Canadian trade shows per year. the next biggest group, 27.5%, attend only one while 7.3% do not attend any. 22% attend three or four.

76.6% of you do not attend US trade shows at all. 22.5% attend one or two.

96.3 percent of you do not attend any trade shows outside of north america.

Your store has been open...

30.7% 23.8% 21.8%

More than 20 years Five to 10 years 10 to 15 years

Oldest store 109 years

percentage of stores open less than one year – 0

58.2% of stores remain in their original locations. Of the 41.8% that have changed locations, 82.6% did so to expand and 17.4% downsized 88.2% of you have reinvented your store (i.e. substantially changed its product mix or look) over the years

Clicks and Mortar...

67.3% of you have a store website.

14.8% of you offer online shopping on your site.

Your store is open... the majority of you (46.8%) open your store’s doors to customers 6 days a week. 44.1% open 7 days a week; and 9.0% open 5 days a week. the average opening time is 9:00 a.m. (45.4%) followed by 10:00 a.m.

(38.9%). the top average closing times are 7:00 p.m. (33.3%), 8:00 p.m. (31.7%); and 9:00 p.m. (28.3%). the majority of stores are open one (37.4%) or two (27.4%) evenings per week. 11.3% are open seven evenings a week.

the number of suppliers you buy from... the majority of you (35.5%) buy from less than 25 suppliers; 30.9% buy from 25 to 50 suppliers; and 18.2% buy from 50 to 100. 2.7% buy from more than 300.

the majority of you spend two (26.5%) to three (34.3%) days at a trade show.

I market my business by...

(Editor’s Note: Respondents were asked to select all that applied) Word of Mouth 87.3% ads in local newspapers and magazines 80.9% ads on radio or television 41.8% Direct mail including flyers 33.6% internet 33.6% Direct Email 25.5% Other 21.8% the number of in-store events i hold each year is… none 19.8% two 19.8% One 17.9% three 17.0%

$$$

the number of community events or teams i participate in or sponsor each year is…. more than 12 18.3% Five 13.5% two 13.5% three 12.5% six 9.6% One 9.6%

January 2009

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staying competitive

YOUr Staff the size of my staff is... three people two people Five people six people ten people

18.7% 15% 13.1% 10.3% 9.3%

the number of managers I have is...

One manager two managers none

60.5% 22.1% 12.5%

full-time staff...

One two none three

31.1% 22.3% 13.6% 11.7%

Part-time staff... two One Four three

24.5% 17.9% 13.2% 9.4%

Training...

Do you offer regular product and sales training for your store’s staff? yes 66.3% no 33.7% Do you have any trouble finding good employees? yes 49.0% no 51.0% “Employees are my wife and myself and one other female employee who has been with me for almost 20 years. I dread the day she decides she is going to leave. I will have to search long and hard for another hardworking person who enjoys the store so much.”

“Good employees are harder to find these days. When we first opened, if I posted a help-wanted ad, I would

56

receive a minimum of 40 resumes with five of those being ‘potential’ employees. Now I have to advertise for a few weeks until I have more than one resume that is of interest to me.”

“I do hire some students but run into problems with regard [to them] going with parents on holidays etc. at times when I sometimes want to be off. I find 40 to 60 year-olds much more

reliable and I am very flexible with them and they return the favor to me.”

“One staff [member] has been with me for 10 years. Part-time girls stay for five years or more — all through high school.”

“I do offer benefits but they are customized to the needs of each employee, for example, paid daycare for those who need it, elder care for others,

Gifts & Tablewares

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staying COmpEtitivE

Average hourly wage

YOU, your StOre

the average hourly wage varied depending on province and employee seniority, giving us a range that stretched from $8.00 to more than $20.00 per hour. the top three average hourly wages are: $10.00 $12.00 $11.00

G&T’s 1 Annual Survey of Independent Retailers st

33.7% 8.9% 8.9%

Benefits... the majority of you (67.6%) have staffs that are largely made up of women (91 to 100 percent female) who are 40 to 50 years old (41%).

3

and your Staff

78.6% of full-time employees do not receive benefits while 21.4% do.

90% of part-time employees do not receive benefits while 10% do.

FULL SURVEY RESULTS AVAILABLE ON

WWW.GIFTS-ANDTABLEWARES.COM A PDF edition of the complete survey results and comments is available.

Go to www.gifts-and-tablewares. com and click Independent Retailer Survey to request your copy.

free gas for some who drive a long distance, etc. This type of individual care for staff is partly why I don’t have as much trouble finding good help.”

and conditions for the sometimes tenuous benefits of having employees.”

“As I do not have a staff, I count on selected friends to help out.”

“It’s difficult to find people who actually want to work and make a career in retail. Most use retail as a stepping stone or a fill-in job.”

“We are done with having employees.

As a family business, labour laws are too one-sided and present to many restrictions

“It’s tougher than it used to be but we have great staff and people who want to work here.”

“I hate to say it — the ‘youth’ are just not interested in working nor do they need to. So, no matter what incentive you offer them, they just don’t have the desire to work efficiently.”

January 2009

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STAYING competitive

R E TA I L 2 0 0 9

Experts speak out on the challenges and opportunities in retail today To help you weather the current economic storms, I asked leading retail analysts for their thoughts on the challenges retailers face in the months ahead; what opportunities might arise; and how retailers can be successful and stay relevant to consumers in a down economy. Here’s what they had to say.

cessful retailers will have redefined their shopping experience to ensure their customers feel smart — smart about saving (money, jobs, the environment...), smart about their informed decisions, smart about genuine opportunity.

“Retailers who understand why their existing customers buy and what their purchases represent to them experien-

~ LORI SMITH, EDITOR

tially and personally, will be the most

PJ Wade

pers rather than attracting them. Each

tor they are in. They will continue the

FUTURIST/STRATEGIST,

retail sector faces challenges and oppor-

dialogue with their customers and to-

THE CATALYST

tunities of its own in its redefinition, even

gether they’ll adapt and thrive.

“The

resilient to down times, whatever sec-

‘green’ needs an overhaul. It’s a time for context for retailers and

self-leadership, not follow the leader.

“Canadian-style service must be replaced with genuine empathy for shop-

their customers changed

“The retail experience must con-

pers. Staff training is essential when

completely with the world’s financial

tribute to consumers’ sense of control

financial stress settles on the land and

implosion. Retailers and shoppers have

over the uncontrollable. Shoppers are

tempers flare easily. Cross-generation

lost their bearings. Gone is the necessary

in defensive mode and they will be for

courtesy is a powerful message for over-

luxury of bling. Gone is shopping as a life-

a while. Convince them with facts, not

coming stereotypes that limit sales.

style. Retailers are no longer sure what

sales hype, that NOW is the right time

“In addition, prepare for distance

they are selling — and it better not only be

to buy. That value and availability are at

with the personal touch. The next attack

‘price’. Some may even be repelling shop-

their peak (and this must be true). Suc-

will be a medical one — a SARS-style

58

Gifts & Tablewares

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staying competitive epidemic, which will seem quite sudden,

pricing and markdown management,

even though all the signs are there now.

staffing, marketing, occupancy costs

Fear of contamination will keep people

and store maintenance, performance

Wendy Evans

home. they’ll limit shopping to online

measurement) to make sure that they

PresiDeNt, evaNs aND COMPaNy

transactions and short forays to famil-

are cost effective and adding value to

CONsultaNCy

iar, clean, safe environments. Will that

the customer. this is the time to take a

be your store? the value of local retail-

hard look at everything you do.

“i

would say that the main chal-

ers will climb — phone and email order-

“Next, review your positioning in

ing for personal pickup or home delivery

your local trade area. Make sure you

lenge for retailers in the coming

will be the valued shopping experience.

can still define for yourself what makes

For those who are importing products,

“Wireless network technology will

your retail operation stand out from the

a lower dollar is going to put some up-

year is flat to possibly declining sales.

transform communities into bulk buying forces that envelop retailers. instead of one household, retailers will have ongoing connections to entire subdivisions and condo towers. retailers with online savvy will be in at the groundfloor to brand themselves as the ‘go to’ outlet for a neighborhood of shoppers. “

“Ask yourself how you can make your business more efficient?

How can you make it more consumer-centric?”

– Wendy Evans –

Mara Devitt

competition. is it unique product? su-

ward pressure on prices although one

seNiOr PartNer,

perior service? Convenience? lowest

wants to remain competitive wherever

MCMillaN|DOOlittle, llP

Prices? Our research has shown that

possible. and, i think that the lower

for a retailer to succeed they need to

price retailers will fare better than the

biggest

dominate at least one of these areas

medium and higher-price retailers. Cer-

challenge re-

within their marketplace. Once you’ve

tainly, retailers selling staples such as

tailers are facing in 2009 is dealing with

clarified your positioning, ensure that

food — commodities that people have to

decreased overall consumer spending.

everything you do communicates this

have — will be in a better position than

Our customers will be spending less so

positioning to the customer — all mar-

those selling luxury goods. there’ll be a

we must work harder to get them to visit

keting, customer interactions, visual

lot of challenges around efficient inven-

and purchase from our stores. the op-

merchandising, etc. this means that

tory management; ensuring you’ve got

portunity here is to focus on enhancing

your staff will also need to clearly un-

maximum flexibility with your suppliers

and building relationships with current

derstand this positioning and be able to

wherever possible; and buying as well

customers. this is especially true for in-

deliver on it to the customers.

as you can. retailers must also keep ad-

“Clearly

the

dependent retailers. During this tough

“Most importantly, focus your busi-

vertising. you have to keep customers

economic environment, many of the

ness on your best customers. if you

coming in because once they’re in your

larger chains have cut back initiatives

haven’t done this already, identify your

store there’s a reasonable likelihood

that are targeted at building relation-

best customers and establish a dialogue

that they’ll buy something.

ships at the local market level as they

with them through mailings, email,

“this is a time to review all the dif-

instead focus on chain wide challenges.

phone calls. test your ideas for new

ferent parts of your business. in fact, i

Now is the time for independent retail-

products and offers with them. Make it

would review every line item to deter-

ers to build on their strengths.

easy for them to do business with you

mine whether each one is really neces-

[How can a retailer be successful and

— consider adding special services (for

sary. ask yourself how you can make

stay relevant to consumers in a down

example personal shopping, delivery)

your business more efficient? how can

economy?] “First, this is the time for

that will enhance this relationship. the

you make it more consumer-centric?

retailers to refocus on the basics. Fine

results here should be in two areas:

Perhaps look at advertising cross-bor-

tune operations and customer experi-

building sales with these great customers

der because certainly with the lower

ence to be the best you can be. take the

and turning them into advocates for your

dollar there could be opportunities to

time now to work with your staff to im-

business where they will indirectly drive

bring the americans back up here. in

prove their customer service skills. as

new customers into your store. Finally,

terms of staying relevant, one thing

an operator, take time now to review

if applicable, explore other channels to

retailers might do is develop a ‘green’

and improve all of your processes (mer-

reach your customers such as develop-

strategy. so many people are really

chandising and inventory management,

ing or enhancing your on-line store.”

aware of the waste that is endemic in

January 2009

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STAYING competitive retail and elsewhere, and they’re look-

tailer? It doesn’t happen often enough.

ing to purchase things in a more re-

Look at how retailers like Whole Foods,

sponsible way. If a retailer can develop

Bass Pro Shops and American Girl have

Joan A. Pajunen

a sustainability strategy I think it would

captured the imagination of their cus-

PRINCIPAL, TRENDSPEAK INTL.

behoove them to do so. It will do two

tomers. They didn’t invent anything.

things: obviously it helps the environ-

They just innovated on what were the

ment but it also helps your bottom line

norms for grocery, outdoor and chil-

and it builds trust on the part of your

dren’s stores.

customers in your brand.”

Kevin Graff PRESIDENT, GRAFF RETAIL

“The

tunities as there are challenges for independent retailers. While the economy may reduce traffic into the stores, and some consumers will begin to trade down, the opportunity for relative improvement is immense. Independents need to focus on getting better at every aspect of their business. There are too many lost sales opportunities not being capitalized on every day. More innovation is born in hard times than in good.

What we know is that it just isn’t that difficult to convert more lookers into

those of you out

there who think you might as well resort to Ouija boards, tarot cards, astrol-

about two key stats: conversion rate

ogy, or reading the entrails of a goat to

and average sale. Conversion rate is

try to predict what the future of retail

the percentage of customers walking

will be, there are some clearly visible

into a store that actually make a pur-

challenges for the coming year.

market will probably stay difficult for most

I know there are

“Independents need to get serious

chase (it’s always a lot lower than most

of 2009, but there are as many oppor-

“While

“The general pervasive note of ‘fear’ and concern often causes us to fail to

“...the last thing the world needs is another gift store.

What it needs is a gift store that is unique and exciting to the customer.”

– Kevin Graff –

buyers, and buyers who each spend

look at the half full glass. With all of this, over 90 percent of people are still employed, still in their houses, and still making payments. And while many of us are feeling the pinch, Canada ain’t the US of A. Obviously, the economic environment is seen as the greatest challenge so the trick is to look back to the last downturn and remember some of the consumer patterns that emerged — increased cross border shopping; pared down lifestyle influencing buying patterns; over extended credit and loss of employment resulting in credit problems; increased trust in and comfort with the Internet shopping; and lack of interested, available and willing

more money.

staff. While these challenges are sig-

“Staying relevant to the customer

retailers think it is). Average sale is the

nificant and many require some serious

isn’t an issue that’s unique to a down

average dollar amount that each cus-

strategic planning, there are some ac-

economy. In fact, it’s probably the big-

tomer spends. If you want to be suc-

tions that can be taken now to help with

gest challenge for every retailer. We al-

cessful start tracking and improving

the coming year.

ways say that the last thing the world

your results in these metrics. The good

“To begin with, don’t be afraid to

needs is another gift store. What it

news is that it’s not that hard to get a

admit times are tough and help your

needs is a gift store that is unique and

few more customers to buy something

customer. The website for Whole Foods

exciting to the customer. When was

each day, and to get an extra $5 on top

Market®, ‘the world’s leading natu-

the last time you were amazed by a re-

of each sale.”

ral and organic foods supermarket’,

PJ Wade is a futurist and strategist

Mara Devitt is a senior partner of

the experts 60

known professionally as “The Catalyst.” She is “T the author of What’s Your Point (publication January 2009).

McM McMillan Doolittle LLP, a Chicago-based retail consulting firm. www. mcmillandoolittle.com

www.TheCatalyst. com. Blog: www.

IfIKnewNOW.com.

IfIKnew

Gifts & Tablewares

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staying COMPETITIVE

“...don’t be afraid to admit times are tough and help your customer.”

– Joan Pajunen – launched ‘Value Shopping Tips, Tours

chocolate truffles are usually packaged

consumer trends. Political and environ-

and Top Sellers’. Recognizing the eco-

in a box of six, find a way to package

mental trends give huge clues. Watch

nomic environment and rising cost of

and sell just a couple at a time. Unbun-

and listen to what the younger and

foods, the supermarket chain (definitely

dle some of the typical packages of 6 or

older generations are doing and saying.

not a chain generally viewed as being

more… who needs another half dozen

Visit web sites from the emerging lead-

for the cost conscious) offers tips and

tube socks anyway.

ing-edge areas of the world such as The

assistance to help shoppers maximize

“In addition, small indulgences are

every dollar spent at a Whole Foods

back. We saw this trend back in the ’80s

store. Tips include: shop the specials;

after the drop in the economy at the

“Develop your Internet sales capacity.

buy seasonal items; buy in appropriate

end of that decade. A small indulgence

Make it easy for your customers to shop.

quantities to reduce waste; and inves-

is a way of satisfying both the need to

Find ways to delight the customer. Offer

tigate private labels. These are all de-

be responsible with one’s finances and

them something special. Find unique

signed to send the message that one

the desire to give something of worth

products wherever possible. Ensure

can still buy the best and be frugal.

United Arab Emirates including Dubai and Abu Dabi, Russia and China.

to the recipient [or one’s self]. Consid-

your product sourcing guarantees there

“If the customer is thinking frugal,

ering that many of us already have ev-

will be no ‘surprises’ from toxic ingredi-

help them by creating ideas that meet

erything we need anyway, it’s a great

ents and ensure your customers know

this goal. Just because we are par-

way to express caring. The best small

how you are guarding their safety. And

ing down our lifestyle doesn’t mean

indulgence would be something that

for heavens sake, don’t forget to tell the

we want to change it. We just need

one would have to take some time to

customer what you are doing. If you are

to find new ways to live it. Wal-Mart,

look for and find. In this day and age,

‘Green’, and taking steps to reduce your

the granddaddy of frugality, seeing in-

spending one’s time is as important as

environmental footprint, then say so.

creased gasoline prices, sensed the

spending money.

If your products are unique and have a

cutting

[How can a retailer stay successful and

among their customers and began pro-

relevant in a down economy?] “Become

“…And finally, remember your suppli-

moting ‘staycations’. Their merchandis-

proactive. Work with your vendors in

er and your banker are scared too, and

ers put together products and displays

new ways. And for heavens sake, know

you are an easier target for their fears

that encouraged shoppers to consider a

your customer. What are they doing

than their big chain accounts. Keep on

vacation in their backyard rather than

in their life? What are their needs and

their good side, help their cash flow, use

expensive trip.

wants? Where are they shopping when

your cash to good effect — strike hard

they aren’t with you?

deals, look for little purchases from the

emerging

increase

in

cost

“Look at your packaging differently:

story, then tell it.

surprise packages; eco-packaging; Nu-

“Always watch trends in other areas

ends of lines as the chains drop their

pack. Since most retailers have already

for clues as to how your customers’ be-

planned purchases, etc. In other words,

made the commitment for inventory,

havior will emerge. Economic trends

be proactive in the business side of re-

the challenge becomes how to move

are the ones we seem to watch most but

tailing, not just the consumer-service

it without having to mark it down. If

there are other clues to help prepare for

side.” GT

Wendy Evans is the president

Kevin Graff, the founder and

Joan Pajunen is a principal of

of Evans and Company Consultants Inc., which provides marketing, financial and management services to a broad range of clients.

She is the author of S Border Crossings (Prentice Hall), a book dealing with international retailing. www.evanscompany.com

52_55 retail 09.indd 61

president of Graff Retail, is a retail performance specialist and the coauthor of Winning Retail and Selling with Passion. He also writes The Graff Retail Report, a monthly newsletter read by thousands of retailers around the world. www.kevingraff.com www.graffretail. com

TrendSpeak Intl., a T Trend marketing research and consulting team translating consumer behavior into trends and profitability improvement strategies for the service sector.

She S he is the co-author of The Butterfly Customer (John Wiley & Sons).

January 2009

61 12/9/08 3:24:27 PM

Autumn Blaze 11 - Alicia Soave Signed limited edition. Exclusive distributor.

Partners with independent merchants across Canada

northlandart.com Toll Free 1-866-744-5044

Toronto CGTA Gift Show - Int'l Centre, Hall 1 - #1206 Reader Service Card Number 36

Reader Service Card Number 37

New for Spring!

Rich Brands Canada Corp.

240 Viceroy Road, Concord, ON L4K 3N9 Phone: 905-669-4722 t Toll Free: 800-806-3696 Fax: 905-669-6887 t Toll Free: 888-207-3332 Email: customerservicecanada@richbrands.biz

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655 Wilton Grove Road • London, Ontario Canada • N6N 1N7

Tel: 519-668-0702 • Fax: 519-668-6961 • www.portugalimports.ca we are the only importer of The Original Good Luck Roosters from PORTUGAL.

Reader Service Card Number 38

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Booth #8379 Congress Centre

Visit our booths at the upcoming Gift Shows: Toronto CGTA Congress Centre #10119 t Alberta #617 Hall A

A TOUCH OF EUROPE

11/12/08 10:02:55 AM 12/9/08 3:27:44 PM

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DOUGLAS CUDDLE TOYS CANADA 1-888-667-0511 Toronto CGTA Gift Show, Booth 1004, Hall 1 (Park Sales)

Reader Service Card Number 41

62-66 Giftmart.indd 63

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12/9/08 3:27:50 PM

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introduces

EcoMode

Jewellery made with recycled glass Juniper Imports 1532 Chemong Rd. Peterborough, ON K9J 6X2 Ph: 1.705.749.1942 Fx: 1.705.749.2559 TF: 1.866.796.7912 juniperimports.com

SIKU - IMAGES OF THE NORTH

Fashion goes green!

Reader Service Card Number 45

62-66 Giftmart.indd 64

Artistic engravings in soapstone, glass and marble handmade entirely in Canada. Custom pieces/images can be recreated for your individual needs.

STONE STUDIO SIKU INC. RR 2 44 Siku Rd, Parry Sound, Ont. P2A 2W8 Tel: (705) 732-4901 Fax: (705) 732-2526 email-sales@siku.ca • www.siku.ca Reader Service Card Number 46 12/9/08 3:27:54 PM

Urban Contemporary

Camilla House Imports 6819 Pacific Circle, Mississauga, Ontario L5T 1S6 Telephone: (905) 564-5433 • Toll Free: 1-800-661-0257 • Fax: (905) 564-9853

www.camillahouse.com

62-66 Giftmart.indd 65

Reader Service Card Number 47

Reader Service Card Number 48

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Messages from the Sea Candle Collection

Discover your very own messsage from the sea. A message of life & love!

Each of these seashell candles come adorned with a textured cord cradling a corked bottle which holds your message from the sea.

Handcrafted in Canada

Please visit our on-line catalogue for our Spring 2009 Candle and Jewellery Collection

w w w. l i g h t e n u p c r e a t i o n s . c o m Toll-Free 1.877.624.2890 Fax 604.539.1883

Reader Service Card Number 53

62-66 Giftmart.indd 66

...b rin gin g you gif ts of jo y and lig ht sin ce 1991 Reader Service Card Number 54 12/9/08 3:27:58 PM

ANDEA CHOCOLATE & SUPPLIES

www.andeachocolate.com We are Suppliers and Manufacturers of all types of Chocolate and Hard Candy Products. We also offer a wide variety of packaging for all types of Chocolate and Candy. Visit our web site for more product details.

GOURMET DU VILLAGE

www.gourmetduvillage.com Your one-stop-shop for gourmet foods, gourmet gifts and matching tableware & accessories. Visit our extensive website to view our entire collection of over 400 gourmet products, tableware, recipes, serving suggestions and monthly updates. Proudly Canadian.

ALL OCCASIONS GIFTWARE PACKAGING

www.AllOccasionsGiftware.com Largest selection of colourful truffle boxes, Chinese take out boxes and clear plastic boxes — custommade sizes are possible. Register for your wholesale account online or call 866-496-4438 for information.

BARNETT GLOBAL IMPORTS INC.

www.barnettglobal.com Your wholesale Reading Glass supplier. We import a fashionable collection of stylish, affordable Reading Glasses. Our Fashion Focus Readers offer unique eye catching prints & colours with optical quality lenses. See our website or call 1.866.780.0337.

ALL THINGS ASIAN CORP.

www.allthingsasian.ca See our unique assortment of eco-friendly products including: exotic MangoAccents™ line of vases, candleholders & plates, handmade from mangowood; striking EcoSaa™ collection of albums, giftbags, giftcards & tags, handmade from tree bark; & exquisitely crafted TreeSkin™ journals, handmade with coffee filtered paper.

Order online or call 1-877-877-7405.

ALLSORTS PREMIUM PACKAGING INC. www.allsortswrap.com Specializing in poly bags, basket bags and basket wrap for Candy Makers, Basketeers and Florists.

Stock or custom. Print a pricelist from our homepage. Tel...888-565-9727

HARROGATE HOUSE

http://www.harrogate-house.com Your source for unique, elegant, quality gift & home décor products. Quick delivery & exceptional service is our priority. View our collections online — exquisite products await you!

CREED CANADA

www.creedcanada.com YOUR SOURCE FOR WHOLESALE FASHION jewellery, gifts, and accessories. Shop online with a leading distributor for Italian Murano Glass, Sterling silver, Nina Ricci, D’Orlan, La Scala, Crystal World collectibles and more. Shop Online or call 1-514-694-7904

JUNIPER IMPORTS

www.juniperimports.com Look us up online for a full web catalogue and ordering system. We carry a full line of Culture Mix jewellery, high quality fashion jewellery & accessories, and capiz giftware. Order online, or call us at 1-866-796-7912 .

GARDEN & FLORIST EXPO

www.gardenexpo.ca Canada’s fall buying show for the retail green and floral industries is held annually at the Toronto Congress Centre. Plan to participate – October 21-22, 2008. Call 1-800-265-5656 x353.

KULIN

www.kulin.com Complete aromatherapy programs including Scents Alive candles, oils, incense, potpourri and accessories. Also, representing Camden Passage: vintage-inspired furniture, home, and garden accents.

January 2009

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MARITIME GIFT SHOW

www.maritimegiftshow.ca Warm Maritime hospitality awaits retailers at the Maritime Gift Show. As well as all your favourite giftware suppliers the Show will host many new exhibitors including local Craft wholesalers.

Dont miss our future shows: February 7–10, 2009 and September 12-15, 2009.

OLD TIME CONFECTIONS

www.oldtimeconfections.com Old Time Confections is a company dedicated to importing Old Fashioned Candy of Yesteryear.

Specializing in Retro “Hard to get” Imported Candy.

Customers say: “Wow I remember those...I haven’t seen them in years.” We have it all.

WARM BUDDY

www.warmbuddy.com We create excellent feel good products to warm and comfort body and soul. Aromatherapy heat wraps, baby products, spa luxuries and the original warm up plush animals. Made in Canada. 1-888-649-0649

WIZARD GIFT PORTUGAL IMPORTS MAYHEW’S WHOLESALE

www.mayhews.com Search & Shop at Mayhews.com!

Nature’s Image® flowers, plants, trees, Christmas; Berdestone® frost-proof fibreglass home & garden.

Multi-WINNERS Best Large Booth Alta Gift Show.

Christmas dating program. Incorporated 1985.

www.portugalimports.ca Importers specializing in hand painted and hand crafted products from Portugal. Selection includes Portuguese Good Luck roosters, giftware, garden (planters, vases, etc.), glass, tabletop, stoneware, artwork (original reproductions), wine accessories, housewares and a complete line of religious including: crucifixes, books, statues, rosaries, Communion and Baptism gifts.

www.wizardgift.com Leader in ECO-FRIENDLY Products! Talk to Wizard First! Stainless Steel Waterbottles, Universal Cleaners, Green Beaver Personal Care, NurturePure Glass Baby Bottles, Biodegradable Wash Cloths, Timolino Barware, Coffee & Tea, Men’s Gifts, Garden Decor, Wine Accessories, Lodge, Baby, Breast Cancer, Kristine Flat Wallets, Kitchen, BBQ, and Christmas. CGTA Toronto Gift Show, NEW Congress Ctre., North Bldg., Hall 10 #10423.

To book your

NATURE’S ARTIFACTS INC.

www.natures-artifacts.com Your Innovative Source for Natural Gifts & Health Products from Mother Nature! A new way of gourmet cooking with Himalayan Salt Chef™, Salt crystal lamps & Candleholders, Agate lamps & Home Decor, Neti Pot, Selenite lamps, Brazilian gem stone lamps & candleholders, Gem stone jewelry, Tumble stones, Wish stones.

SAKSCO-GOURMET BASKET SUPPLIES www.saksco.com One Source For All Your Gift Basket Needs.

Canada’s leading supplier with over 1,200 exclusive and brand name gourmet food components, readymade baskets, containers, baby & bath products.

Classified, Site Seeing or Display aDverTiSemenT Call

Brenda Bishop aT

416-510-6826 or email:

NATURE’S EXPRESSION

www.naturesexpression.com Nature’s one-stop shop! Elemental-themed wishpots, gongs, burners, candles, windchimes. Magnetic, shell, gemstone jewelry. Crystals, minerals, fossils. Totem, Wish, Kanji, Inspiration stones. Stonebowls, Salt and rock Lamps and Candleholders. 1-800-723-6403

TOUCH THE SKY INC.

www.touchtheskyinc.com Home & garden decor from Woodstock Chimes, Toland, Good Directions, Conant & Plant Nannies.

Toys & Games from Orb Factory, Woodstock, W.J. Fantasy, T.J. Whitney, Tedco, Channelcraft & Felttales. We update our site regularly!

BBishop@gifts-andtaBlewares.com. ouT-of-Town CuSTomerS Call: CanaDa:

1.800.268.7742 exT. 6826 uS:

1.800.387-0273 exT. 6826

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Advertiser index All Things Asian Corp

62

RS # 37

Artistic Jewellery

18

RS # 24

Bejewel by Trudy Gallagher Ltd.

65

RS # 48

Browne & Co.

14

RS # 20

Buckstone Inc.

64

RS # 44

Camilla House Imports Ltd.

65

RS # 47

Chene-Sasseville Ltee

12

RS # 18

9

RS # 15

Cherison Enterprises Inc. China Sourcing Fair/Global Sources

19

RS # 57

Creed Canada

63

RS # 40

44, 45

RS # 33

Danesco Inc. DMG World Media Domestic Canada Sales & Marketing Services Douglas Cuddle Toys Canada Enesco Canada (N.C. Cameron & Sons) Faema Canada Ganz Giftcraft Ltd.

IFC, 17 RS # 11, 23 RS # 34

63

RS # 42

Services Available:

OBC

RS # 56

SEMINARS • Compelling Customer Service & Retail Selling Skills • The Compelling Retail Manager • Professional Advanced Selling Skills • Visual Merchandising & Display • HIRE, TRAIN, MOTIVATE & KEEP Great Retail Staff

48, 49

RS # 35

5

RS # 13

11

RS # 17

Gourmet du Village

65

RS # 49

25

RS # 29

Indian Handicrafts

20

RS # 25

J.E. Hastings Ltd.

66

RS # 52

Jakeman’s Maple Products

65

RS # 50

Juniper Imports Inc.

64

RS # 45

Lace Goods Co.

16

RS # 22

Laila’s Inc.

23

RS # 28

7

RS # 14

66

RS # 53

Lighten Up Creations Lotus Jewellery Ltd.

Providing compelling training programs to Canada’s leading retailers and shopping centres since 1992

46, 47

Hong Kong Trade & Development Council

Lampe Berger Canada Inc.

David Carr & Associates Retail Consultants and Trainers

10, 21 RS # 16, 26

Modestone Creations

22

RS # 27

MTM World Trade Corp.

13

RS # 19

Natures Artifacts Inc.

66

RS # 54

Northland Art Company

62

RS # 36

Old Time Confections

64

RS # 43

Parkdale Novelty Co. Ltd.

66

RS # 51

Portugal Imports Ltd.

62

RS # 38

R.H. Davis & Co. Ltd.

63

RS # 39

MYSTERY SHOPPING • STOREcheck, Canada’s National Service CONSUMER SURVEYS • DATAcheck, Traffic Counts & Surveys SPEAKING • Trade Shows, General Meetings, Conferences PUBLIC SEMINARS • Dates and locations on our website TRAINING MATERIALS • Videos, Workbooks, Pamphlets, Other Sales Tools Available at our on-line store with VISA MC & AMEX

Post Office Box 235 Mallorytown, Ontario K0E 1R0

Rich Brands Canada/Yankee Candle

62

RS # 58

Signature Shows/By Hand

15

RS # 21

3

RS # 12

Tel: 613-923-5658 Fax: 613-923-5299

Somerset Entertainment Ltd.

66

RS # 46

Thoughtful Angels and Friends

Stone Studio Siku

IBC

RS # 55

Trudeau Corp./ Bormioli Rocco

37

RS # 30

Waterford Wedgwood (Canada) Inc. Wildly Delicious Fine Foods Zak Designs

40, 41

RS # 31

63

RS # 41

42, 43

RS # 32

Email: davidcarr@sympatico.ca Web Site: www.dna.ca/david.carr/

January 2009

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show calendar

2009 Canadian Show Calendar here’s

the must-have information on industryrelated shows happening across Canada in 2009. Please note: The information presented here is accurate to the best of our knowledge as of November 15th, 2008. however, buyers are advised to check with show organizers to confirm dates and locations before making travel arrangements or attending events.

January 6-8, 2009 • Congress 2009 • Toronto Congress Centre, Toronto, ontario oRGANIZER: Landscape ontario horticultural Trades Association Tel: 905-875-1805; 1-800-265-5656 Fax: 905-875-3942 website: www.locongress.com January 21-23, 2009 • Museum Retail and Visitor Services Conference • Toronto, ontario oRGANIZER: Canadian Museums Association Tel: 613-567-0099 Fax: 613-233-5438 website: www.museums.ca January 24-26, 2009 • BY HAND Toronto • Metro Toronto Convention Centre, North Building, hall C, Toronto, ontario oRGANIZER: signatures Craft shows ltd.

Tel: 613-241-5777; 1-888-773-4444 Fax: 613-241-5678 website: www.byhand.ca January 24-26 2009 • 2009 Canadian Toy & Hobby Fair • Metro Toronto Convention Centre, North Building, halls A & B, Toronto, ontario oRGANIZER: Canadian Toy Association Tel: 905-660-5690 Fax: 905-660-6103 website: www.cdntoyassn.com January 25-27, 2009 • August 9-11, 2009 • Mode Accessories • Doubletree International Plaza hotel, Toronto, ontario oRGANIZER: Two Plus one Group Inc. Tel: 416-510-0114 Fax: 416-510-0165 website: www.mode-accessories.com January 25-29, 2009 • August 9-13, 2009 • CGTA Gift Show • International Centre, Toronto Congress Centre, Toronto, Canada oRGANIZER: Canadian Gift and Tableware Association (CGTA) Tel: 416-679-0170; 1-800-611-6100 Fax: 416-679-0175 website: www.cgta.org

70

February 7-10, 2009 • September 1215, 2009 • Maritime Gift Show • halifax Forum Complex, halifax, Nova scotia oRGANIZER: Maritime Gift show Tel: 902-462-6753 Fax: 902-462-6659 website: www.maritimegiftshow.ca February 7-9, 2009 • Atlantic Craft Trade Show • world Trade and Convention Centre, halifax, Nova scotia oRGANIZER: Atlantic Craft Trade show Tel: 902-424-8609 Fax: 902-424-0710 Email: acts@gov.ns.ca website: www.actshow.ca February 15-18, 2009 • August 16-19, 2009 • BY HAND Alberta, Northlands Park, Edmonton, Alberta oRGANIZER: signatures Craft shows ltd.

Tel: 613-241-5777; 1-888-773-4444 Fax: 613-241-5678 website: www.signatures.ca February 15-18, 2009 • August 16-19, 2009 • Alberta Gift Show • Northlands Edmonton, Alberta oRGANIZER: DMG world Media Tel: 416-385-1880; 1-888-823-7469 Fax: 416-385-1851 website: www.albertagiftshow.com February 18, 2009 • Green Trade Expo • ottawa Civic Centre, Lansdowne Park, ottawa, ontario oRGANIZER: Landscape ontario horticultural Trades Association Tel: 905-875-1805; 1-800-265-5656 Fax: 905-875-3942 website: www.greentrade.ca March 1-3, 2009 •TRIPS West: Tourist, Resort and Imprinted Products Show, BC Place Stadium • Vancouver, British Columbia oRGANIZER: DMG world Media Tel: 416-385-1880; 1-888-823-7469 Fax: 416-385-1851 website: www.tripswest.ca March 1-3, 2009 • September 13-15, 2009 • Vancouver Gift Show • BC Place stadium, Vancouver, British Columbia oRGANIZER: DMG world Media Tel: 416-385-1880; 1-888-823-7469 Fax: 416-385-1851 website: www.vancouvergiftshow.com March 1-3, 2009 • September 13-15, 2009 • BY HAND Vancouver, BC Place stadium, Vancouver, British Columbia oRGANIZER: signatures Craft shows Ltd. Tel: 613-241-5777; 1-888-773-4444

Fax: 613-241-5678 website: www.byhand.ca March 8-11, 2009 • August 23-26, 2009 • Montreal Gift Show • Place Bonaventure, Montreal, QC oRGANIZER: DMG world Media Tel: 416-385-1880; 1-888-823-7469 Fax: 416-385-1851 website: www.montrealgiftshow.com March 25-28, 2009 • CMA National Conference 2009 • Fairmont Royal York hotel, Toronto, ontario oRGANIZER: Canadian Museums Association Tel: 613-567-0099 Fax: 613-233-5438 website: www.museums.ca April 19-24, 2009 • October 18-23, 2009 • Group off seven open house Event, Member showrooms, Toronto, ontario oRGANIZER: G7 - Group off seven website: www.groupoffseven.com April 19-24, 2009 • October 18-23, 2009 • westside story open house Event • Member showrooms, Mississauga, ontario website: www.thewestsidestory.com June 1-2 2009 • STORE 2009 - Canada’s Retail Conference • Toronto Congress Centre, Toronto, ontario oRGANIZER: Retail Council of Canada Tel: 416-922-0553 Fax: 416-922-8011 website: www.retailcouncil.org September 13-15, 2009 • Mode Accessories September • Toronto International Centre, Building 6 Toronto, ontario oRGANIZER: Two Plus one Group Inc. Tel: 416-510-0114 Fax: 416-510-0165 website: www.mode-accessories.com October 20-21, 2009 • Garden Expo 2009 • Toronto Congress Centre, Toronto, ontario oRGANIZER: Landscape ontario horticultural Trades Association Tel: 905-875-1805; 1-800-265-5656 Fax: 905-875-3942 website: www.gardenexpo.ca

Visit the EVENTS CALENDAR on www.gifts-and-tablewares.com for dates and information on US, European and Asian shows as well as updates on Canadian events.

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