Glass News June 2016 by Christina Shaw

SUPALITE IS EXPANDING ITS

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So, even if companies do not offer ADR, it is now the law that where firms reach the point where their complaint procedures have been exhausted and there are still disputes, they must legally provide the consumer with the following:• a statement that the company cannot settle the complaint with the consumer. • the name and website address of an ADR provider in the glazing sector that could deal with the complaint (e.g. TGAS), if the consumer wishes to use ADR. • whether the company are obliged or prepared to submit to an ADR procedure operated by that provider (in other words, the trader has to give the consumer details of an ADR provider but does not have to agree to use ADR). Continued on page 36...

Member Engagement is the Key for CAB

See pages 76 & 77 for the full article

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What is ADR, and what has been the legal obligation from 1st October 2015 for all businesses who sell to consumers? ADR stands for Alternative Dispute Resolution, of which arbitration and ombudsman schemes are examples, and is being promoted by Government via the EU ADR Directive.

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ADR is usually cheaper and quicker at resolving disputes than going to court. Whilst the Directive does not make the offering of ADR mandatory, there is the “business obligation” for all businesses who sell to consumers to comply with.

PAGE 72

DOORS

The Government believes that more and more consumers will look for a trader which offers ADR, in the event of an unresolved dispute between the consumer and the trader.

TGAS is operated independently by a Chartered Trading Standards Institute Certified ADR body, the Centre for Effective Dispute Resolution (CEDR), Consumers will be signposted to TGAS by the Citizens Advice helpdesk which receives consumer enquiries regarding ADR. However, consumers will have had to go through the GGF Conciliation Scheme or FENSA complaint process for at least 56 days and still be in dispute before being able to progress to arbitration.

PAGE 10

Becoming a TGAS trader and being listed on the TGAS website offering ADR is free of charge for GGF Member companies as part of their membership, and is also available free of charge to FENSA registered firms who wish to “opt in” to ADR - contact tgas@fensa.org.uk.

IS !! TH NTH MO

The GGF is pleased to announce the launch of a dedicated website for The Glazing Arbitration Scheme (TGAS), www.tgas.org. uk. The TGAS scheme complies with the EU ADR Directive implemented 1st October 2015, and is the primary ADR Scheme for the glass and glazing industry.

Issue 63 June 2016

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• 10 years casement warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.

This in no way affects the standard warranty offered at the point of sale by the windows manufacturer, however this does allow the homeowner the comfort of a long term back up direct from a select group of international hardware manufacturers. (All standard warranty, terms and conditions together with following the maintenance guidelines apply. Following the initial 12 months the extended warranty covers parts only).

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08/03/2016 19:20 June 2016 | www.glassnews.co.uk

JUNE 2016

The UK’s Leading Glass & Glazing Newspaper

Where’s the best place

May 2016 crossword solution:

to put the gallows?

We, as an industry, are constantly battling against the mealy mouthed who voice their opinion that we’re that cheap-jack double glazing lot. This industry has moved a long way since those early years and presents a range of products that are largely high quality and yet still value for money. Yes, like any other industry, we may have some who sail close to the wind but, overall, we should be proud that we represent this industry. If you want to compare our industry with any others, put us up against the so-called ‘authorities’. Government ministers, MPs, the judicial system, the banks and even the police – do we have a more honest industry than any of those? I think we do. Honesty, fair-mindedness and openness is what we expect of our elected members and that is certainly what we’re not getting in the run up to the referendum. By the time you get round to reading this there’s a fair chance that we’ll be out of the European Union - on the other hand we’re just as likely to still be in it.

London who is hoping to become the next Prime Minister? Having heard threats that Brexit means job losses by the thousand, just today it is said that 300 top business chiefs say that we should vote to leave the EU as red tape stifles job creation, and there will actually be more jobs if we leave. On top of that, the Prime Minister is said to have been trying to get FTSE 500 companies, with Annual Reports due out before June, to write into them that Brexit is a risk to their businesses. And this was before he had even completed his talks with Europe and was saying that he was still prepared to leave the EU if the negotiations weren’t satisfactory. Who do we believe? One thing is certain and that’s that politicians can’t be trusted. Yes, I know, it’s what we have all thought for a long time but now it is there for all to see. Taking back responsibility for what happens in our own country is definitely a heart decision: we can get real light bulbs back, I can use creosote to paint my fence and, perhaps, even get weed killer that actually kills something. It’s just a thought but if we do leave and have control over our own laws, we can bring in legislation that states that any politician or public servant that lies, is fraudulent, or ‘sexes up’ dossiers, will be summarily dismissed and their expensive pension will be confiscated. Perhaps even hanging, drawing and quartering for fraudulent and dishonest Members of Parliament, and all less than honest public officials, or is that a bit over the top? One can but dream…now where can we put the gallows? Whichever way the die falls, we manufacture products that are in demand and our industry will be around long after the current crop of politicians are enjoying their undeserved and protected pensions!

‘TIME OUT’Winners – MAY! Crossword: Yvonne Latter, Evans Plant Hire, Dorset Eye Spy: Claire Cooke, Stroud Spot The Difference: Rebecca Clegg, VEKA, Burnley Sudoku: Sharon Cottingham, Insulation Services, East Sussex Congratulations to all our winners! Good Luck in this months Time Out pages!

@GlassnewsMag

Christina Shaw

/GlassNews

www.glassnews.co.uk | June 2016

04 Face To Face 06 Expert Piece 10 Doors 16 Machinery 18 Glass news Interview: TMS Ltd 22 Face To Face 23 Hardware 28 Glass News Interview: Total Hardware 30 Soild Roof Expert 36 Trade News 54 Face To Face 56 Glass News Interview: WOW 58 Windows 64 Glass News Interview: Synseal 66 Face To Face 68 Glass News Interview: Euroglaze 70 Colour 72 Aluminium 78 Fensterbau Review 78 Obituary 80 Glass 83 Installer Focus 84 Careers 86 Letters 87 A Year Of Improvement 88 FIT Show Review 93 Charity News 94 Time Out! 95 Legal Eagle 95 Find A Supplier glassnews™ is a registered Trademark. The views contained herein are not necessarily those of glassnews™ and whilst every effort is made to ensure information throughout is correct, glassnews™ does not accept liability for errors. The views expressed by contributors and the content of letters, are not necessarily those of glassnews™ and therefore cannot take responsibility.

CONTACT DETAILS Publisher & Owner: Christina Shaw 12 Sunderland Street, Tickhill, Doncaster, DN11 9QJ M: 07805 051322 T: 01302 759096 E: christina@glassnews.co.uk Advertising Enquiries: Christina Shaw M: 07805 051322 T: 01302 759096 E: christina@glassnews.co.uk Editor: Chris Champion T: 07850 267223 E: chris@glassnews.co.uk Sales: Kathy Leeming T: 01405 947279 E: cathy@glassnews.co.uk Trade Counter Distribution Department: Roz Worgan E: roz@glassnews.co.uk Graphic Design: E: kate@glassnews.co.uk Deadline for copy: 16th of each month

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Raising the roof at the

THE

NEW

0616/0003

Aluminium Lantern

I’m not sure if anyone knows which way the vote will fall and it seems strange that such a fundamental change for our country should be left to the roll of a die. Isn’t that why we vote in governments: so they can make these important decisions? Either I’m extremely thick or simply senile, or probably both, but I have yet to hear any politician lay out the fors and againsts of remaining or going, in an honest and straightforward way. Everyone has jumped on the bandwagon yet said nothing of consequence which leaves me in the same position as I was earlier in the year, and that’s with no idea what is best for the country. Do I listen to the Governor of the Bank of England, a man who has yet to get one of his forecasts right? The same can be said of the Chancellor of the Exchequer. Do I try and make sense of the mumblings and ramblings of the floppy haired Ex-Mayor of

CONTENTS

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20/05/2016 15:22

FACE TO FACE

The UK’s Leading Glass & Glazing Newspaper

THIS MONTH: Mick Clayton CEO, GQA Qualifications Being CEO of the window industry’s only qualification writing body, and being active in UK industry’s wider push to develop higher standards of learning and knowledge at home and abroad is a full time job and then some, but Mick still has time to pursue his true passion – kicking a round ball…

It’s all about you Where were you born? I was born and bred in Barnsley and am very happy to be living there still.

Your favourite sports As the introduction above suggests my favourite sport is football - watching it, playing it, talking about it, reading about it – is it an obsession…. absolutely! I’m on the Committee for, and play for, Fit Red Veterans FC- nothing to do with the industry show incidentally, but an initiative supported by Barnsley Football Club, the British Heart Foundation and local communities to encourage men over 35 to make healthy lifestyle choices and remain active. It is a fantastic thing to be involved in across so many aspects, and we play against other like-minded ‘teams’ in various parts of the country which is a real buzz for a fanatic like myself. There are similar initiatives in other areas of the country but it really has proven popular in Barnsley, and I would encourage as many people as possible to get involved.

What inspires you? I am inspired by the fact that every day I get a chance to make a positive impact.

GQA is about helping people in all walks of our industry to improve themselves, to recognise the existing skills and experience and to realise the benefits of being better qualified to do their job. I get to work with so many people throughout the 70 approved centres we work with who promote GQA’s qualifications and who go way beyond the call of their job because of the passion they have for creating the opportunity to help people to better themselves. This rubs off on us all and it really inspires me to see it and to know that I can play a small part in it myself.

A temptation you cannot resist Kicking a ball.

your career When and how you joined the industry I was always planning to go into the new world of I.T., and on leaving school at 16 I had a place at college to follow that path. But in the summer before I went I was offered a part-time job at a glass manufacturing plant and when at the end of the first week I got a pay packet with £110 in it, the college and career in I.T. was put on hold! It was 1988 and I was 16 years old…. £110! I had a car a

month later and wasn’t even old enough to drive it. There was no going back, I was lost to the world of I.T. and a life in the Glass Industry was borne! I have never looked back. After 17 years in the glass sector I joined GQA and I am now CEO, managing our work with over 70 approved centres, a team of staff who are really committed to what we do, ensuring that the 100+ qualifications we have for the sector are always up to date, and making sure we are always fully up to speed with government initiatives and changes with regards to our sector; trying to get more young people into our sector is a real passion of mine.

Your biggest regret I don’t have anything personally that I regret – I don’t want that to sound clever, I just believe that what we experience in life shapes us as people and so there is always a benefit to whatever we go through. I do have a regret in business however – and that relates to the word ‘Minimum’ in ‘Minimum Technical Competency (MTC). It is a really negative term in my view and does our industry no favours whatsoever.

Your Greatest Achievement Getting to where I am today is probably my biggest achievement – starting as a 16-yearold temp on the shop floor and working my way to where I am gives me a sense of pride. I’ve worked with and for some great people along the way who have guided me and offered opportunities and whilst it hasn’t been an easy road, I am grateful to those people who have helped me and supported me.

Mistake you would like to correct Introduction of the ‘M’ in MTC as mentioned earlier and also the government opening up the Qualifications Framework to nonindustry specific bodies. Qualifications which are not really sector specific (any sector) or relevant don’t help anybody in my opinion. We have over 100 industry specific qualifications across the widest possible range of the industry – does it help anyone to go to a non-industry specific provider to learn?

Talent/Skill you would like to enhance I would like to develop the ability to do 48 hours work in 24 hours…. I’m sure everybody is the same; I have no idea where the time goes but if I could develop a skill to manage time better then that would be ideal.

and your future If you weren’t in the industry Something in football – training, managing, supporting community based initiatives which get people into sport…assuming I can’t be manager of Barnsley that is?

Ambition I’m getting on a bit and I have a list – I’ve abseiled and jumped from high places, I’ve flown a plane, and now I want to mix the 2 and skydive.

I was also recently invited to take part in a British Council skills and education research project in China – which was an amazing experience – and will contribute further to this initiative in which we are looking to share experience and practice as the Chinese embrace best practice in construction even at this very early stage of their development as a building industry and burgeoning economy. It was a real thrill to be asked to take part, and hopefully I will be able to contribute to its success…back to being inspired by the opportunity to make an impact.

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 4

June 2016 | www.glassnews.co.uk

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www.glassnews.co.uk | June 2016

EXPERT PIECE

The UK’s Leading Glass & Glazing Newspaper

From apprentice to design guru When you think of Liniar the first word that naturally comes to mind is innovation. Launching its window system in 2008, the company has gone from strength to strength and that success is due to the man behind it and the team of experts he’s assembled around him. After selling Eurocell in 2003, Roger Hartshorn bought back HL Plastics, the company he began his career at as an apprentice in 1974, and brought together a team of industry experts with more than 500 years of experience between them. This team created the revolutionary Liniar window system that has seen the brand become an industry innovator as well as a market leader, and has seen HL Plastics grow into one of the largest and most successful companies in the East Midlands. But it was another young apprentice who didn’t contribute any years to those 500 that has since gone on to be the driving force in Liniar’s on-going and continuous evolution. Design & Development Manager, Chris Armes, explains how this happened: “In 2003 I was still a year away from finishing my A levels but I’d started to get restless. I’ve always been a pretty ‘hands on’ guy and while I wanted to carry on with my studies I felt the urge to make my mark in the world of employment – and also earn some much needed cash of course! “The idea of learning while working and getting paid at the same time seemed

like the perfect harmony to me so I applied to a local recruitment company that specialised in apprenticeship schemes. “My dad’s an electrician so I had a notion of following in his footsteps but after my initial interview they suggested that I seemed much better suited to a career in manufacturing engineering – and before I knew it I was working as an apprentice toolmaker at HL Plastics. “I remember it well! I was a small and slightly nervous young lad, excited and keen to make my mark in the industry. As a naïve, 17-year-old pup it was a daunting experience to be in a toolroom environment surrounded by a bunch of 40-year-old blokes. But they were obviously vastly experienced and that was great for me to soak up some of their expertise. “One of the main advantages of an apprenticeship is the all-round on-thejob experience you gain, especially when paired with what you’re learning at college. You get the perfect combination of education while at the same time gaining real life experience and putting the theory into practice – and vice versa. “A lot of people say that you only really learn something by actually doing it and I’m a great believer in that. “After completing my three year apprenticeship and achieving my NVQ Level 3 Diploma in Engineering, I was eager to build on my experiences and I was encouraged to further my education. I spent the next three years part time obtaining my FDSc in Manufacturing Engineering. A modern day equivalent to the HND program some of you will be more familiar with. “A year later I had been promoted to Toolroom Manager, before becoming a Design Draughtsperson – and in 2013, 10 years after joining HL Plastics as a 17-year-old apprentice, I’d worked my way up to be the manager of the Design & Development department,

albeit not actually any taller, a characteristic a few of you will recognise me by, and now with a good selection of grey hairs!” So what does the position of Design & Development Manager entail? “To put it simply; helping in the innovation of new ideas, evolving the old, and turning our blue sky thinking into a portfolio of products full of patents and USPs. “I’m inspired by innovations and the people in the world who step outside of the “norm”. People like Steve Jobs or James Dyson to name a couple of examples. I look at how these people lead their industries, not just at the time, but the decades that follow, and you see the ripple effect for years to come as competitors react to keep up. Something I feel we do well at Liniar, and that I’m proud to be a part of. “One of my first big projects was the design of our Standard bi-fold door. It was the first fully bespoke PVCu bi-fold to be engineered, designed and manufactured in the UK and was a great success. “We always love to push the boundaries of innovation at Liniar and soon after launching the Standard bi-fold range we went right back to the drawing board and came up with the concept of ModLok™, a combined reinforcing and locking mechanism, to bring additional strength and rigidity to door sashes. “We recognise this plays a massive part in how well bi-folding doors operate and is one of the reasons why our ModLok™ system gives aluminium doors a run for their money.

“We’ve also incorporated this technology into our patio doors with great success – both making a big impact with visitors to our FIT Show stand recently.” Speaking of the FIT Show, it wasn’t just the products that made an impact. Liniar’s beautifully designed stand won the award for Best Stand Over 80m² - but why was Chris one of the Liniar crew to accept the trophy? “In our department we design everything from a cill end cap right up to doors, windows and roof kits. One of the other things I take personal responsibility for is the design of our stand at the FIT Show. “Working closely with the Marketing department, we come up with a concept and decide what products we want to focus on, and then I set about planning the layout and how best to put it all together. “I’m known, affectionately I hope, for being a perfectionist with even the smallest of details – everything has to be just right! The rest of the team and myself are always there for the build-up so we can monitor that all goes as planned. “The stand was incredibly busy and it’s always great to meet customers and people interested in finding out more about us and what we do. Winning the award justified all of the hard work that went into it but I can’t take all of the credit, it was a fantastic team effort.” And what about the exciting launch of Liniar’s latest, and some might say, most surprising product? Was Alumina by Liniar another innovation from Chris?

“Bi-fold doors really are my baby, it’s where it all started for me. They’re a product range that I’m truly proud to say that I played such an influential part in defining the industry. “We have learned so much over the years in this product sector. So many experiences we can draw from, the patents we have created and the knowledge we have gained. Along with the team at Liniar, I felt we really had earned our stripes in bi-fold door design. “I’ve always appreciated the aluminium sector and the beautiful product they produce, but it always struck me that the systems out there were designed as standalone door systems. Doors designed to have different aesthetics or be a different colour to the remainder of products installed in the house. “The structural benefits of aluminium just can’t be overlooked for larger bi-folding door products driven by ‘Grand Design’ type self-builds, but neither can the energy efficiency and ease of manufacture of PVCu windows. To me it was clear there were broken links between the two industries. “I felt Liniar could be the company to finally blur these lines between the industries and give the customer the choices they never previously had. We knew we could draw on our extensive bi-fold door design experience, apply it to a new material, and bring it right up to date with our well known Liniar innovations. Alumina was born out of this thinking. “A ‘true’ aluminium constructed system designed to perfectly suite with our existing range of market

leading PVCu windows, but with some neat little differences like optional PVCu beads for a fitter friendly experience. “Another objective high up on the wish list was thermal efficiency. Liniar profiles are renowned for being superior in this respect and we wanted Alumina to be the same. The way we tackled this was to foil the exterior for a ‘warm touch’ effect and to do some clever things with the doors locking mechanism. “Alumina benefits from the same security principles as ModLok™, achieving PAS24 accreditation, but with the addition of a patented combined lock and thermal insert that acts as a thermal break, boosting the door’s thermal performance compared to a traditional aluminium door. This helps Alumina offer ‘true’ U-value as low as 1.2W/m²k with a triple glazed unit. “We also wanted to ensure that our customers would be able to fabricate the doors without any difficulty. We’re aware of lots of issues connected with hybrid doors that make them extremely arduous to manufacture. Our ‘true’ aluminium bi-fold has been designed so it can be manufactured using standard aluminium machinery.” It’s huge testament to the industry, to Liniar, and most of all to Chris, that in the course of 13 years a shy, 17-year-old apprentice toolmaker can evolve into one of the great innovators in fenestration – who knows what he’ll come up with next! READER ENQUIRY No: 0616/0005

June 2016 | www.glassnews.co.uk

0616/0006

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www.glassnews.co.uk | June 2016

FACE TO FACE

The UK’s Leading Glass & Glazing Newspaper

THIS MONTH: Geoff Foster Managing Director, National Plastics Geoff foster tells face to face about his achievements over the years and his ambition to grow still further whilst maintaining his integrity.

It’s all about you Your education and the subject or activity in which you excelled… I had a rude awakening very early on in secondary school, thinking I could coast it but ended up 118 out of 120. Luckily someone saw that I just didn’t put the effort in and kept me in the top set. From that point in I never dropped below 3rd in the year in any subject. I studied A level Mathematics and engineering, but Maths and physics were my favourites. Later in life I attended University in Cheltenham to study Business & Finance and subsequently the Open University for management.

Your favourite sports or interests Fairly avid Chelsea fan, although that peaks if my sons are around who unfortunately support both Man Utd and Liverpool. My real passion is reading though, and especially historical novels based on fact. Very interested in how civilisations evolved.

Your biggest regret in life… I am going to avoid the cliché of no regrets, because truth be told I believe we all have regrets and would do things differently if we had the chance. At this moment in time, doing this interview I may live to regret :0

Someone or something that inspires you… When people care about their job, not for the money, but go that extra mile inspires me to do better. Likewise the people grinding out a living doing a job that they hate to feed their family should be an inspiration to us all in this industry. But in terms of historical figures, strangely Genghis Kahn and Julias Ceaser I find inspirational, as they led initially by consent. People followed because they trusted them and knew they were going in the right direction. Obvious lesson though, don’t take it for granted and let it go to your head.

the largest independent trade counter network in our sector and returning significant profitability along the way. Secondly during the so called recessions providing real job security for all our staff.

The mistake you’d like to correct… That really depends on what day of the week it is, as with regrets, too many to list here, but I genuinely believe that mistakes are a healthy part of the learning process.

The talent you would like to enhance At the moment I am trying to improve in the guitar and learn Turkish, its slow progress.

and your future What would you do if you weren’t in the industry? In my early career I ran steakhouses and have always felt that there was a little unfinished business there. Maybe a bistro?

What is your biggest ambition in life? Whats great about this industry are the opportunities to fulfil ambitions. At the moment I am very focussed on delivering our depot development programme. I have put in place the infrastructure to take our business to 50 depots by the end of next year and well beyond that subsequently, the ambition now is to take everyone with me on that journey.

The way you want to be remembered… As a man that always acted with honesty and integrity even if that causes detriment to myself, and as a man constantly striving to go further and better.

The temptation you can’t resist… Well, apart from advertising in glass news........nothing.

your career The job you do in 25 words! I provide the drive, direction and strategy of the business. Its about leadership, confidence and trust. Its my job to make its happen.

Your great achievement I have two within the last ten years, one, taking a group of trade counter businesses, losing money and turning them into

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 8

June 2016 | www.glassnews.co.uk

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DUTEMANN HAUS SP_MAY2016.indd www.glassnews.co.uk | June 2016

10/05/2016 14:47

DOORS

The UK’s Leading Glass & Glazing Newspaper

New XtremeDoor video puts

security in the spotlight

Mercury Glazing introduces the Visoglide Plus patio Specialist trade fabricator Mercury Glazing has just added the Visoglide Plus patio door to its portfolio. Chris Reeks, the company’s Sales and Marketing Director, said, “Patios remain a very popular part of our portfolio and sales are on a par with bifold sales, which are up 16% this year. The Visoglide Plus patio will bring a wealth of benefits to our customers and add further value to our offering.” The Visoglide Plus patio is ideal for both residential

and commercial applications and its slimmer sightlines maximise light and give stunning unimpeded views. The door has been designed to improve both strength and weather resistance. The main sections feature an extended polyamide thermal break that means it achieves a U value of 1.6 W/m2K when installed with a suitable sealed unit. There is also a wider glazing option making it suitable for triple glazed units or integral blinds. Other features include a ‘lift n glide’ option, which allows

This latest video focusses on XtremeDoor’s outstanding security credentials, highlighting the innovative five-point lock, which is a hybrid of the industryleading Yale and Paddock locking systems. The video features Mark Scudder, sales manager of Vista’s valued trade client Everite Windows, explaining why his company chose to offer the XtremeDoor. Mark says: “Yale is a brand we all know and love, and we all know and trust. The antisnap, anti-pick, anti-drill barrel gives customers the ultimate in security, and puts us ahead of our competitors. It’s yet another area in which the XtremeDoor excels, and is miles ahead of its main competition.” Vista MD Keith Sadler commented: “Nowadays there are literally hundreds of lock systems on the market. As door fabricators, we’re constantly approached

by lock manufacturers claiming that their product offers the best performance and security. For us, though, there’s no contest – we use Yale, a brand with over 150 years of history behind it, capable of delivering both market-leading security, and unparalleled brand recognition.” Yale sales and commercial director Paul Atkinson said: “We’re delighted to be associated with Vista and have a very long history with them. XtremeDoor is known and respected throughout the industry for its uncompromising commitment to security – and we’ve been hugely impressed by this highly professional video marketing campaign. We look forward to working closely with Vista for many years to come.” This newest video follows hot on the heels of several other recent clips – one spotlighting a successful XtremeDoor installation, and a thoroughly satisfied customer enthusing about the classic black XtremeDoor that had replaced an old and draughty original. Another concentrates on XtremeDoor’s exceptional thermal efficiency, 19%

“XtremeDoor is widely acknowledged as one of the best composite doors currently available.”

better than that of its main competition. Keith continued: “We’re delighted by how well our videos have been performing. The first one we released saw our Twitter impressions multiply by 70% in a single week, and as the campaign continues we’re seeing that reflected in a rush of new business enquiries. Of course, it’s not just about winning new business for us, though – our main motivation for investing so extensively in video is to support our trade customers, providing them with exciting, engaging marketing material a cut above the traditional brochure.” Built using the industryleading Nan Ya slab, and equipped with a triple-sealed outer frame as well as a five-point lock, XtremeDoor is widely acknowledged as one of the best composite doors currently available, extensively used in the private and social housing sectors. Boasting unparalleled thermal performance, weather resistance and general robustness, the XtremeDoor withstood both hurricane-force winds and Greater Manchester Police durability tests. Watch the video here: https://www.youtube.com/ watch?v=cijuEWjssb8 For more information c all 01516081423 or visit www.vistapanels.co.uk. READER ENQUIRY No: 0616/0008

Visoglide Plus patio doors are available in both single and dual colours in a wide choice of standard and non-standard finishes including a unique range of textured colours. Mercury is famed for its rapid and responsive service and is able to offer white, black and textured grey colour options in just 15 working days. Chris commented: “For our customers, time is money. Being able to offer such a rapid turnaround time on a value-added product like this means they can complete high value jobs more quickly than ever before.” Mercury recently announced impressive sales figures. It clearly has its finger on the pulse when it comes to delivering what its customers want and the addition of the Visoglide Plus patio to its portfolio is a perfect example of this.

Xtreme Door Security Video

Vista, the specialist composite door fabricator, have continued their video marketing strategy with the launch of another stylish, high-quality clip promoting its signature XtremeDoor range.

the sash to operate in a vented position.

Tel: 01452 383344 www.mercuryglazing.co.uk READER ENQUIRY No: 0616/0009

Solidor Network helps Brorn beat rivals hands down Solidor’s Installer Network connects registered installers with homeowners who express interest via Solidor’s website. Members appear in the ‘Find an Installer’ search on the website and receive homeowner leads directly. It’s transforming business for Solidor’s Registered Installers. Brorn Windows & Conservatories is a Premium Installer member of the Network. It’s really paying off for them. Leads from Solidor have been running at around two a week, and they’ve been high quality. About 9 out of 10 convert into orders. Brorn also uses the Solidor Cloud, so they can design a door quickly and easily, show the homeowner how it looks, get a quote and place an order in a matter of minutes. Steve Brett, MD of Brorn Widows, is impressed: “The Installer Network and Solidor Cloud combined is without doubt the most efficient and best system I have ever used – and I’ve been in the industry 26 years. I had a lead recently from Solidor, quoted it on the Cloud and rang the customer within the hour with the price. He was so impressed with this speedy service he signed an order the same day. He told me they had been waiting days for other local companies to respond to their enquiry, never mind come up with the door design and price.

Installer Network helps Brorn beat rivals hands down.

We are beating the local competition hands down – even when they are offering bargainbasement prices. People are prepared to pay for quality products and service, and we are able to supply both with Solidor’s help.” Gareth Mobley, CEO of Solidor, comments: “It’s great to know our lead generation system combined with Solidor Cloud is doing what it was designed for - helping customers sell and order more doors, easily and quickly.” To find out how you can join Solidor’s Installer Network visit www.solidor.co.uk or call 01782 950 941. READER ENQUIRY No: 0616/0010

June 2016 | www.glassnews.co.uk

DOORS

The UK’s Leading Glass & Glazing Newspaper

Senior extends PURe® range with new low U-value doors Following on from the success of its thermally advanced PURe® window system, leading fenestration designer and manufacturer Senior Architectural Systems is once again set to break the mould with the launch of its innovative new PURe® door range.

the pioneering use of an enhanced thermal barrier manufactured from expanded polyurethane foam (PUR). When calculated as a CEN standard door, the new PURe® system can achieve U-values as low as 0.93 w/ m2k. By offering significantly lower U-values than other aluminium doors currently available, PURe® doors can make a substantial improvement to the overall carbon footprint

Available as folding sliding, inline sliding, lift & slide, single and double options, the new patent-pending PURe® range features

of a building which in turn can lead to a reduction in energy bills. Offering aesthetically pleasing features across the full portfolio, Senior’s new PURe® range is easy to manufacture using existing tools and has been cleverly designed to be simple to adjust and install. Also boasting exceptional design flexibility, the new PURe® doors are available in a full range of standard RAL colours. For more bespoke projects, colours can be matched to specific requirements and there is a dual colour option so that different shades can be specified for the internal and external surfaces. Ideally suited to a wide range of applications, the PURe® doors are also available in a wide choice of configurations, including the choice for further thermal enhancement, a robust heavy duty lift & slide option and either standard double glazing or high performance triple glazing units. As the PURe® doors are competitively priced compared to less thermally efficient aluminium doors, a building’s carbon calculations can be improved without increasing costs and additional savings can also be made by reducing the need for features such as photovoltaic roof panels or expensive under

floor insulation. The new door range perfectly complements Senior’s ground-breaking PURe® window system, which offers U-values of 0.71w/m2k when calculated as a commercial CEN standard window. Designed to exceed current and meet future Building Regulations, PURe® doors have been developed to meet the Secure by Design (SBD) standards and have been fully tested to BS6375 parts 1, 2 and 3 Annex A. For more information about Senior, visit www.seniorarchitectural.co.uk. READER ENQUIRY No: 0616/0011

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DOORS

The UK’s Leading Glass & Glazing Newspaper

ENDURANCE LAUNCH

POWERFUL

NEW WEBSITE Endurance® Doors have launched a powerful new website at www.endurancedoors.co.uk, that details information on their solid and secure composite doors, offers a powerful Door Designer and is also designed to capture consumer leads for their Preferred Installer network. The new website for Endurance® Doors is particularly well developed for mobile devices with over half the traffic to their website from phones and tablets. With the impressive new Door Designer now live, installers and consumers can quickly build door designs in a screen size that maximises the size of the door and when used as a selling tool, this has become a particularly well received development. Product details feature heavily on the website, which includes 16 different door slab and 14 foiled frame finishes, along with details of all the different hardware available including the market leading ATK 3-Star cylinder. This is the only product of its type to be adopted by Neighbourhood Watch, is Kitemarked and tested by the Master Locksmiths Association. Companies that are part of the Preferred Installer network can also order online through eCloud, the new online portal for all Endurance® Doors customers, while there’s also the facility to get involved in the Masterpiece of the Month promotion. Installation companies not part of the scheme can also apply online and join the revolution for solid and secure composite doors as the company looks to builds its presence at the consumer level.

“This isn’t just a new website but a customer portal for online ordering, thanks to the Business Micros Evolution back end.” Preferred Installers will also start to benefit from an ongoing Search Engine Management (SEM) campaign that involves building a stronger presence from an organic point of view, but also from a lead generation perspective through Pay Per Click banner advertising. There’s also a Live Chat facility through a Zopim chat widget for both consumers and installers. Stephen Nadin, managing director of Endurance® Doors commented: ‘This isn’t just a new website but a customer portal for online ordering, thanks to the Business Micros Evolution back end. We’re now also actively involved with a PPC campaign for our Preferred Installers as we continue to experience considerable growth.’ For further information on the Endurance® Solid and Secure composite door range for complete door sets or for slab only manufacturing, please visit www.endurancedoors.co.uk, e-mail sales@endurancedoors.co.uk or call the sales office on 01652 659259. READER ENQUIRY No: 0616/0013

Residor is the most secure GRP composite door Residor is the new GRP composite door from DW3 Products Group. DW3 includes Solidor, Residence 9 – now part of The Residence Collection – and Window Widgets. The new range of composite doors is designed to pass all the tests so installers can sell Residor with confidence. Residor was launched at this year’s FIT Show. Residor’s GRP skins are 3.6mm thick, that’s more than double the thickness of 7 out of 10 composite doors on the market. As a result, Residor passes the new PAS24:2016 cut test while the others fail in under 90 seconds. It meets Approved Document Q requirements

easily. And every Residor door will be sold with an Ultion cylinder door lock as standard. Ultion has passed tests that reflect real-life break-ins, so it’s proven to provide homes with real-life security. “Residor is the most secure GRP composite door you can buy,” says DW3 Products Group CEO Gareth Mobley. “Its thick GRP skins mean it passes the tests, and it’s locked with Ultion, the most secure cylinder lock. “Homeowners and installers love Solidor’s industry leading range and its solid hardwood timber core because it’s a premium quality door that’s the most secure and it passes all the tests,” Gareth continues. “But the market for GRP composite doors is huge. Price sensitive jobs like new builds and social housing leave room for little else. So why not sell a GRP composite door that passes all the tests, and gives homeowners the reallife security they want? Now you can with Residor.” To find out how you can start selling the most secure GRP composite door call 0808 163 6995 or visit www.residor.co.uk. READER ENQUIRY No: 0616/0014

ORIGIN NOW OFFERS LUTRON MOTOR ON ELECTRIC ROLLER BLINDS Origin to offer electric roller blinds with a new, near silent motor that can be connected to an app or home automation system. Origin, leading UK manufacturer of bifolding doors, windows and blinds, has secured an exclusive partnership with Lutron to provide a new motor on all Origin Electronic Roller Blinds, for a silent and smart operation. Origin is one of only six UK companies to offer this motor on its system, and is the only bi-folding door manufacturer to include this technology for blinds designed specifically for bi-folding doors. The advanced technology of the motor means that Origin’s popular blinds range can now be controlled and operated using a tablet, smartphone or connected to a home automated system. This can then be programmed to open and close at different times, for additional security and to reduce heat loss throughout the home. The motor also runs on a sophisticated electronic drive system for near silent operation. Manufactured in the UK, the Origin Electric Roller Blinds are sleek and contemporary in design, with lightweight panels that do not overlap. Each blind is tailor-made, enabling control of light and heat.

The Origin blinds can be specified either with or without a fascia. For those that choose a fascia, this can be ordered in any colour to match the style of the room, bi-fold door or window. The electric roller blinds can also be installed in two different ways, either top or face mounted. This allows the blinds to be installed either inside or outside the recess. Depending on the stage of construction, the blind can also be completely hidden in the reveal, giving the illusion that the blinds descend from the ceiling. With a 10-year guarantee, including the Lutron motor and parts, the Origin Electric Roller Blinds are available in an extensive range of colour options, patterns and textures, ensuring there is a style to suit any home or property. In addition to its electric roller blind, Origin has introduced a new pleated blind. This is designed to fit neatly to the beading of a bi-fold door or window, for a minimalist look with maximum light and heat control. Available in eight colour options, the pleated blinds come with a five year guarantee from Origin. Origin Blinds do not use hanging cords, to ensure each design is aesthetically pleasing as well as completely child safe. Full details on the Origin Blinds range are included within a brand new blinds brochure from Origin. For further information, please visit www.origin-global.com. READER ENQUIRY No: 0616/0015

June 2016 | www.glassnews.co.uk

DOORS

The UK’s Leading Glass & Glazing Newspaper

BRITAIN’S ORIGINAL COMPOSITE DOOR BRAND IS NOW BIM COMPLIANT

25,000 sq ft dedicated bi-fold

factory opens its doors

A new 25,000 sq ft factory has opened its doors and is one of the biggest dedicated bi-folding doors operations in the UK. The opening of the new factory represents a major milestone for family run TWR Bifolds and re-affirms its commitment to be the number one aluminium bifold supplier in the industry. The factory has been fitted out with state of the art machinery required for the production of aluminium bi-folds. The site in Peterlee, County Durham, is in addition to TWR’s long-standing headquarters and original factory in Sunderland. It is a major investment for TWR that has significantly increased its manufacturing capacity. Managing Director, Terry Richardson comments: “Demand for aluminium bi-folds has skyrocketed – particularly in the domestic market – and shows no signs of slowing down. We have seen a year on year increase

of orders and we felt the time was right to kick our manufacturing up a gear. “The investment shows we are serious about growth and our customer’s growth and we can now manufacture and supply increased volumes of quality aluminium bi-folds on an incredibly fast lead time.” Earlier this year TWR Bifolds launched its new premium fast-track service that allows installers to achieve a three working day turnaround on aluminium bi-fold doors – subject to conditions. The new launch means that Terry Richardson and his team are able to offer RAL coloured aluminium bi-folds, on a three-day lead time; subject to an order form being completed by the installer and a deposit paid. It is being dubbed the fastest bifold turnaround the industry has seen and TWR Bifolds are the only suppliers in the industry to offer the service. For its new premium service TWR Bifolds can offer a three-

day lead time on any standard RAL colour and a six-day lead time on any standard RAL dual-colour bi-folding door. TWR also recently expanded its range with the addition of Synseal’s WarmCore system. WarmCore is an innovative aluminium folding sliding door system, which incorporates a radically different product design approach to deliver a new high performance glazing solution. “TWR is an established brand in the bi-fold market and with a series of investments across the business we can continue to offer installers the very latest, cutting edge products, quick lead times and complete support only a dedicated and experienced manufacturer can provide,” concludes Terry. READER ENQUIRY No: 0616/0016

Permadoor is the original manufacturer of specialist composite doors in the UK and as such the company intuitively believes that it has a responsibility to continue leading the charge for innovation and new product development for such products. The company has more than 25 years experience in the affordable homes, new build and social housing markets and is the UK’s number one supplier to the social housing sector. Permadoor’s extensive experience includes working with local authorities, housing association registered providers and contractors on refurbishment and new build projects across the UK. A commitment to Building

Information Modelling (BIM) was therefore inevitable and part of the company’s commitment to its public sector clients. Permadoor’s commitment to BIM Level 2 has been completed and, despite extensive publicity surrounding the advent of BIM Permadoor is one of just a handful of residential composite door manufacturers that have made such a commitment. Although it was the first to bring these products to market in due course they were followed by others that also sought public sector endorsement. It is surprising therefore those other producers have been slower in committing to BIM. In theory, says Permadoor Marketing Manager Alan

Calverley, that does make the selection process somewhat simpler: “Permadoor is unusual in being totally committed to the social and private housing sectors and especially in public housing there is increasing awareness and commitment to BIM, even if the overall uptake has been somewhat slow. “Permadoor has the range, the experience and, as it proves with BIM, the commitment to the market.” To find out more, visit www.permadoor.co.uk or call 01684 595200. READER ENQUIRY No: 0616/0017

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DOORS

The UK’s Leading Glass & Glazing Newspaper

ENDURANCE LAUNCH Capitalising on homeowners’

THE ATK £1,000 GUARANTEE Endurance® Doors have now launched a £1,000 guarantee with all of their solid and secure timber composite doors that are fitted with the Avocet ATK cylinder, in the event of a burglar snapping this highly specified and regarded cylinder lock. The Avocet 3-Star ATK diamond grade cylinder is break secure, anti-bump, anti-drill and anti pick and is a valuable upgrade to the Endurance® Doors range and will also form part of the company’s Secured by Design offering. It’s also important to note that these cylinders are stamped with the official British Standards Kitemark, carry the Master Locksmiths Association highest rating - SS312 Sold Secure Diamond and are also recommended by Neighbourhood Watch. Combined this makes for the most decorated security product of its kind in the lock sector. In addition to the key turn version of this proven cylinder, there is also a click secure thumbturn version, which is Document Q compliant. With literally

thousands of entrance doors in the UK carrying the Avocet ATK cylinder, installers and homeowners will be comforted in the knowledge that others have trusted their home with this patented snap secure technology. With Secured by Design and FD30S fire rated doors also in their product range, Endurance® Doors believe they offer one of the most secure and widest ranges of solid timber composite doors in the UK market, with a history that dates back to 2002. The company can even add a CE Marked and BBA certified door blank made from Kerto LVL to it’s list of recognised approvals. Stephen Nadin, managing director of Endurance® Doors commented: ‘With security the number one key driver in the decision making process for external doors, we’ve introduce the £1,000 guarantee for all of our solid and secure timber composite doors manufactured with the ATK cylinder. Not only does it give our network of installers even more confidence, but also added reassurance to the homeowner. For further information on the Endurance® Solid and Secure composite door range for complete door sets or for slab only manufacturing, please visit www. endurancedoors.co.uk, e-mail sales@endurancedoors.co.uk or call the sales office on 01652 659259. READER ENQUIRY No: 0616/0019

love of composite doors

With so many homeowners already sold on the idea of composite doors, there are plenty of opportunities for installers to upsell. Glass, hardware and bespoke paint all offer great opportunities. But for Andy Grogan, National Sales Manager at Distinction Doors, the UK’s biggest composite door supplier, there’s another opportunity not to be missed: 70mm double rebated composite doors. “Our 70mm composite door builds on the USPs of our 44.5mm composite door and is the perfect upselling opportunity for installers,” he says. “It’s 25% more thermally efficient than our 44.5mm door, which is already the most thermally efficient door on the market. It also offers superb noise reduction while the twin seal improves weather performance.” Alongside these added benefits, the 70mm door offers all the benefits installers have come to expect from a

Andy comments, “The 70mm door looks great in a showroom and makes an excellent talking point with potential customers. It’s also easy to install because it is over-rebated and becomes a direct replacement for the PVCu equivalent. And it’s very tolerant because the airspace is concealed so any slight variation is hidden, unlike on flush fitting single sealed doors.” Andy also points out the relative ease with which the product can be added to installers’ portfolios. “There is no additional equipment needed and promotion is as simple as displaying it

in your showroom, adding it to your next brochure print run and making use of the wealth of marketing support provided by Distinction Doors.” The market in 70mm doors is still relatively untapped, but the potential for growth is huge. So if you’re looking for ways to stand out in a competitive marketplace, there are few better opportunities than Distinction’s 70mm door! Tel: 01226 352265 www.distinctiondoors.co.uk READER ENQUIRY No: 0616/0020

Is this Bristol’s biggest patio door? Dynamic Bristol trade fabricator The Window Outlet doesn’t do things by halves. Established just eighteen months ago by young industry gogetter Ben Warren, the company has already risen to become one of the region’s leading aluminium suppliers, hitting £1m turnover in its first year of trading, on course to reach £2m by the end of year two – and now, fittingly, Bristol’s fastest-growing fabricator has been contracted by high-end installer Glasshouse to produce one of Bristol’s biggest patio doors. Measuring a whopping 10.2m wide and 2.8m high, the product in question is an impressive example of a Reynaers CP155 door, produced as part of a private residential contract worth in excess of £100k. The Window Outlet is also supplying Cardiff based Glasshouse with AluK BW58 Windows and doors, AluK BSF70 bi-folds and AluK SL52 curtain walling for the development. The Concept Patio 155 is Reynaers’ best-in-class patio door system, capable of supporting huge glass areas and vent weights of up to 400kg with its innovative insulating lift and slide design. It’s also versatile, allowing for various opening possibilities, and highly thermally efficient, capable of meeting low energy building requirements. “At the Window Outlet, we love working with ambitious installers like Glasshouse on challenging projects like these,” commented company managing director Ben Warren. “The patio looked enormous in the factory and I’m looking to forward to attending the grand

Distinction door and that make it so popular with homeowners, in particular the stunning kerb appeal thanks to the beautifully authentic woodgrain and slim glazing cassette. Furthermore, it’s available in eighteen door styles, comes in the complete range of Distinction door colours and a choice of five glazing styles.

Ben Warren in the factory with the Reynaers CP155 door

opening of the house and seeing the finished installation later in the year.” Glasshouse managing director Shaun Armstrong commented: “We specialise in delivering the whole aluminium package, for those consumers embarking upon either a high end new build or transformational projects. For us, partnering with a reliable supplier is absolutely vital. What I like about The Window Outlet is you can always rely on them to manufacture an impeccable product and deliver it on-time – and on the rare occasion there is an issue, they always resolve it quickly.” Established in September 2014 by experienced industry professionals

Ben Warren and Clive Uppington, The Window Outlet are now firmly established as one of the South West’s most prominent trade fabricators. Predominantly serving the West Country, but increasingly expanding its reach further afield, the fabricator has won respect across the industry for its passionate commitment to customer service and products of the highest quality. For more information visit www.the-window-outlet.co.uk or call 0117 405 8488. READER ENQUIRY No: 0616/0021

June 2016 | www.glassnews.co.uk

Promac Shop on-line

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Do you need a replacement part in a hurry? For the first time you can now order your parts, spares and consumables on-line at www.promacshop.co.uk. You donâ&#x20AC;&#x2122;t have to wait until the next day, you can now order 24-7, and be assured of a first class service from a name you can trust. Productive and profitable manufacturing relies on machinery that is running. Promac go the extra mile to make sure customers receive genuine approved replacement parts - all backed by manufacturer guarantee - quickly and efficiently to ensure downtime is kept to a minimum. Promac is focused on giving customers what they need.

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www.glassnews.co.uk | June 2016

MACHINERY

The UK’s Leading Glass & Glazing Newspaper

Promac reflects wider industry shift agrees FOM The last few weeks six-figure have been very busy deal with for machinery experts Haffner Murat Ltd. Undisclosed Managing Director buyer Dave Thomas Haffner new machinery growth

reports: “As the industry continues to pick up, more and more fabricators are seeing the benefits that automation has to bring. Our stand at the FIT Show reinforced this message and our phones have been busier than ever since the show.” Dave says that three machines in particular are attracting people’s attention. For the larger volume fabricators, the SBA-2 and SBA-4 machining centres were the focus. Both machines offer heavy duty design and parts designed for years of trouble free use. Easily programmable and adjustable, they are the work horses of the modern window fabricator, driving efficiency and quality across the entire manufacturing process. For fabricators yet to invest in automation or those looking to move up to the next level of automation, it was the SMR-4 four head welder that is of interest. Quite simply, like all automation equipment, the machine saves time, reduces the need for skilled labour and dramatically

increases quality. The heads position automatically, there is automatic corner and transom support fence positioning and there is also self-centering transom alignment on all heads. All operations are controlled via a PC and it’s fast and user-friendly which means it’s as perfect for a fabricator looking to make the first forays into automation as for one that is already experiencing the benefits it can bring.

While the interest in automation is something that Dave recognises as a side effect of a resurgent industry, he also recognises that there is a very good reason that people are turning to investment in brand new machinery. “In the past, many fabricators would have looked towards reconditioned machinery to meet their automation needs. However, there has been a real reduction in the availability of good quality used machinery recently. We will only supply the best quality reconditioned machinery and if it isn’t there, we won’t compromise. People can’t afford to wait, so they’re looking at new machinery so it can start to add value to their business straightaway.” While there is no doubt that automation will add value to a fabricator’s business, it’s also true that Haffner’s service will too. The company’s commitment to delivering exceptional quality machinery, coupled with a genuine desire to provide expert advice and support means it’s the first choice for many fabricators throughout the UK. Tel: 01785 222421 www.haffnermurat.com READER ENQUIRY No: 0616/0023

The Promac Group has announced a six-figure sale to an undisclosed buyer for three state-of-the-art FOM Industries aluminium cutting, machining and thermal processing lines. The order, from a large aluminium systems supplier, includes the FOM LMT 62 working and cutting line with saw blade; the FOM OMICRON thermal bridging production system; and the KEOPE E5 compound angle double head sawing machine. The investment in cuttingedge FOM machinery is being made as part of the manufacturer’s plans for significant future growth. David Stockton-Chalk, Chairman, Promac, said: “FOM is a global leader in the manufacture of aluminium processing, cutting and machining centres, and is enjoying a rapidly growing reputation here in the UK. “Because it owns each and every part of the manufacturing process from electronics to software development, systems are fully integrated contributing to a very high level of performance and reliability and the efficiencies and commercial advantages that go with it.” The LMT 62 cutting line combines multiple axis and a multi-spindle work centre with FOM’s ProCut software to maximise the efficient use of bar lengths. It features a loading magazine; bar pusher, multispindle machining unit; cutting unit and unloading magazine. A front blade exit also guarantees maximum flexibility.

The Smartfill-1 in use at Nationwide Windows & Doors’ IGU manufacturing facility.

Inagas assists Nationwide When leading public sector and new build supplier, Nationwide Windows & Doors opened its new IGU manufacturing facility, there was only one place to look when it came to manual gas filling - the experts in supplying of gas filling machines for insulated glass units, Inagas. The new facility, which opened in September of last year is home to a Smartfill-1 gas filling machine, which the company purchased via UK distributor Edgetech. The Smartfill-1 is an Argon only filler with 250mm touch screen controls and unique visual and audible signals

to enhance control and productivity. It is capable of 30 litres per minute for single line production and comes complete with the popular SmartStart lance. John Whalley, Managing Director at Nationwide Windows & Doors explains: “We decided to open our own IGU manufacturing facility to allow us to keep full control over all of our processes, to the benefit of our customers. We have the capacity to produce 3,500 units per week, including toughened and laminated glass. “All units are Argon filled and when it came to sourcing an option

For more information about the range of gas filling solutions from Inagas, visit www.inagas.com or call 01442 832764. READER ENQUIRY No: 0616/0024

The OMICRON Thermal bridging production system, brings together leading edge systems into a single purpose-built thermal bridging line. This includes a loading roller table; knurling machine; thermal bridging automatic system with double step; Roll forming Blok; thermal bridging modular magazine with double step; Fencing; Griptester M; Sikaplus singlehead sawing machine; and loading roller table. The KEOPE E5, is FOM’s compound angle sawing centre. This features automatic head rotation

between 22.5° external and 140° internal (Y and Z axes) and internal blade inclination at 90° and at 45°. Maximum cutting capacity between the two heads is 5000 by 6600 mm. “These are three cutting edge machines, which deliver significant increases in capacity, economy and efficiency across the board”, said Stockton-Chalk He concluded: “The investment that we’re now seeing from the industry is indicative of a return

for manual filling, the Smartfill-1 was the obvious solution for us. The SmartStart Lance makes the process simple, the LED glows green during gas filling, and red when it is finished, it’s as easy as that. The new facility was some 12 months in the pipeline as we took the time to source only the best equipment and machinery for use, and the Smartfill-1 is no exception.”

to confidence but also an indicator of the importance of investment as a foundation for long term growth. The Promac Group supplies the UK’s most extensive range of PVC-U, aluminium and glass processing machinery and represents in addition to FOM Industries, BDM, Forel and Pertici For more information log on at www.promac.co.uk or call 01788 577 577. READER ENQUIRY No: 0616/0025

June 2016 | www.glassnews.co.uk

0616/0026

ONE STOP SHOP

FOR MACHINERY SERVICE, REPAIRS & SALES PVC Cleaning in a new dimension - SV410 - B Corner Cleaning Machine A solid construction you expect from the world’s leading PVC machinery manufacturer the fully CNC SV410 utilises the latest Windows technology. The SV410 takes up a fraction of the floor space other machines require and it has an excellent price-performance ratio to enhance your sash cleaning abilities.

Contact TMS LTD today!

Integrated Saw System - DIGI - BS The DIGI - BS is an integrated variable angle saw complete with measuring length stop. The saw has a 250mm diameter blade, the positioning of the saw blade is controlled by a numeric system allowing cut angles from 20º to 160º. The clamping of the bead utilises a unique design allowing up to 8 different bead sections to be cut WITHOUT THE NEED TO FIT OR CHANGE BEAD CONTOUR BLOCKS. The design of the machine allows you make the arrow cut (typical of PVC glazing beads in one sequence). The cutting zone is fully protected by a fully enclosed hood interlocked with a safety switch that prevents opening the cover whilst the saw is in operation. The machine is optimised to allow a short cut stroke of the blade producing extremely fast cycle times. The drive system allows for optimal positioning, speed and high precision. INTEGRATION

• Machinery sales & installation.

• Unique interface system which controls both the saw and the length stop from one Windows pc terminal.

• Experienced Team of Engineers on hand to help install, service or repair your machinery.

• Easy to operate one single screen controls both units. • No need for interconnection between the two units as the DIGI-BS is a fully integrated system.

Welding Machine - AKS Vario • Available on High Performance 4 point Welding Machines. • Vertical AKS 8400NA or Horizontal AKS 6600NA • High Performance - High Speed - High Temperature. • New URBAN high-end welder option “VARIO” is available on 4 point vertical or horizontal welding machines. • VARIO equals increased output over traditional welding machines. • Welding heads provided with 8 servo drives allowing axially adjustable table movements. • Feedback and Log files of all parameters recorded for each weld cycle. Reports on estimated window quality available from database.

• Extensive stock and excellent knowledge of machinery spares. • Reprogramming of machining centres, corner cleaners and welders.

Tel: 01788 879563 Email a Director of the Company: darren@tms-ltd.com / rob@tms-ltd.com / lee@tms-ltd.com 2-6 Upton Road, Rugby CV22 7DL

TMS LTD - FULL.indd 1 www.glassnews.co.uk | June 2016

18/05/2016 12:42

GLASS NEWS INTERVIEW: TMS LTD

The UK’s Leading Glass & Glazing Newspaper

TMS Ltd. a one-stop shop for service,

repairs & sales of machinery

It’s one thing to kit out your factory with the machinery to make manufacturing easier, and another altogether when it goes wrong. Chris Champion, Glass News’ Editor talks to the directors of TMS Ltd., Rob Barber, Lee Yates and Darren Wade, about the unsung heroes who keep the machinery working and repairing them when they go wrong.

Carrying spare parts is key to a good service

helps a lot. That’s why Darren’s joining us was so useful. He is an expert in spare parts and, with most machinery, he knows not only the part someone is talking about but its part number, too!

So let’s talk about how TMS was formed and how you all came together. From what I understand, the company has been around for some time but, until meeting you today, I knew nothing about you. Do you keep a low profile, intentionally?

Anyone who has been involved in manufacturing knows that sinking feeling when the call goes out that a machine has gone down…

Darren Wade: Not Really. Rob started R B Machinery back in 2005 and Lee joined him in 2010 to create Total Machinery Services. Then in 2012 I joined them and we changed the name to Total Machinery Solutions.

Rob Barber: It’s a bit like having a baby…it’ll be in the middle of the night or when a Bank Holiday is coming. Maybe just when you’ve secured your biggest order! Let’s be fair, it’s never going to be convenient and no one has spare production lines, cutting centres or quad welders standing around on the off chance that they will be needed when a breakdown occurs.

What is the significance of the “Solutions”? Lee Yates: Although we started as engineers providing a repair and maintenance service, the company progressed rapidly into one that both set up new machinery and, importantly, moved machines both within factories, and to other factories. That work, providing solutions for companies, has become an important part of TMS.

Is it fair to say that breakdowns are inevitable? Rob Barber: You can’t say it’s inevitable but there is a better than even chance that something will happen at some point. Even with regular maintenance a glitch can happen. The important thing is knowing what you are going to do when that happens.

Does that mean having a company on a retainer to ensure swift reaction to a call out? Darren Wade: Not at all – although that’s a nice idea! It’s a matter of knowing who can put the fault right and where to contact them. We are engineers who are also electrical

Lee Yates, Rob Barber and Darren Wade

engineers. That may sound strange but is actually very important. Analysing the problem is probably the hardest part and usually that is down to the operator or the technical person within a company. They are trying to convey to people like us the reason for the machine not working. The big question is whether it is electrical, programme based or engineering based….for instance, has something broken or seized up. When we get to site, our diagnosis could be different to what we expected so to have

both mechanical and electrical engineering knowledge is invaluable.

Presumably experience is everything when it comes to coping with breakdowns… Lee Yates: We all have 20 or 30 years’ experience, and yes, although everyone has to start somewhere, experience and knowledge

We have also, as a consequence, become involved in sales, too.

Is the sales aspect on the basis of being an impartial adviser? Rob Barber: That was certainly the case originally but we must declare an interest at this point as we now have agencies for specific manufacturers. These include Urban, Rapid, Pertici, PMS and Hollinger. So we’re a service company that also sells machinery.

June 2016 | www.glassnews.co.uk

GLASS NEWS INTERVIEW: TMS LTD

The UK’s Leading Glass & Glazing Newspaper

In the office at TMS's Rugby base

A smart fleet of personalised Mercedes

Was getting into sales part of the planned development of TMS?

Amazingly, the vast majority of us have all worked together before so we know each other’s capabilities. The additional 6 engineers that we have added now makes our engineering team 8 strong and they are all experienced within our industry and that is critical. Engineers are becoming a declining resource and to be able to have 8 experienced people out with our customers at any given time, is invaluable. It also gives reassurance to our customers that whoever arrives at that their factory will be experienced and knowledgeable.

Lee Yates: Not at all. It really came about from customers asking our advice and we were very much offered the agencies as opposed to us actively pursuing the manufacturers. As a result, Rob’s role has become more and more about sales.

Going back to 2012 when the three of you finally joined together, how has the company changed? Rob Barber: Darren’s arrival made our whole spares department develop. Knowing what to have on the shelves and where to source parts, quickly, is key. We even hold consignment stock for some customers so they can simply call off parts as required without having to worry about lead times. A machine being out of action is very serious and can cause problems to a lot of people in the supply chain, right down to the final customer.

And these will be the same people who set up a new machine or move a machine to a new position or new factory? New square cut timber look window welded on a standard Urban welder

Lee Yates: Yes. Every one of our engineers has that capability. It is not unusual for an engineer to be on-site for some time. This may be to replace what was an on-site engineer who is no longer employed, or to provide cover for holidays.

Is there anything you don’t do?

Is it a matter of providing a 24/7 service?

Rob Barber: Glass! Glass is an area outside our expertise. There is one area we haven’t mentioned and that’s when new profiles are introduced by the systems houses. Inevitably machinery needs to be adjusted and re-programmed and that becomes a busy time for us. Machining centres, corner cleaners and welders all need attention.

Darren Wade: We wouldn’t claim to be 24/7, nor wish to be! However, it is not unusual for it being a 05.00 to 22.00 service or for us to be driving to a customer on a Saturday or Sunday. We appreciate that our customers rely on us and we help them in the best way we can. Customers want to know the facts: they don’t want bulls**t! It’s all about honesty and telling them how it is, whether it’s about lead time for parts or when they will be up and running again.

Luckily for both us and our customers, we’re a one-stop shop when it comes to looking after their machinery, or acquiring new items.

And the company keeps growing? Darren Wade: It’s almost as if it has a mind of its own! We rapidly found that the three of us, was not enough. There was the administration to think about, and little things like invoicing customers. When you are busy looking after your customers it’s easy to neglect basic administration. So Anita joined to administer the spare parts department and then Laura joined to help with accounts and administration and, in amongst all this, additional engineers joined us.

www.glassnews.co.uk | June 2016

TMS at FIT 2016

READER ENQUIRY No: 0616/0027

5 Star Warranty

Homeowners Guide

Welcome to your new windows & doors Product Maintenance & Warranty Homeowners Guide

COMPANY LOGO

• 10 Years Door Warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders. • 10 Years Casement Warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.

YEARS

0037 - DEC15 - A5-8PP PEARL WARRANTY BOOKLET (HOMEOWNER

)_V25.indd 1

ARANTEE GU D*

• 25 Years Anti-corrosion Warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates.

ROSION OR I-C

Y R 25 EARS FO

• Online Warranty Registration Scheme – Direct to the Manufacturer – Reducing Remedials!

EARS A 25 Y NT

Ground Breaking Industry First!

17/02/2016 17:33

www.pearlwindows.co.uk ✔ Liniar Modlock Patio Doors from £255 + vat

✔ Composite Doors from £295 + vat

✔ Liniar Bi-Fold Doors

✔ Flush Sash Windows A+ Rated

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✔ Continuous investment, giving our customers the very best product and service

✔ State-of-the-art factory

from £850 + vat 0616/0028

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June 2016 | www.glassnews.co.uk

Ground Breaking Industry First! 5 Star Warranty

5 Star Warranty

Warranty Registration Your new windows and doors have been manufactured by a “Liniar approved you are therefore eligible for the following extended warranties.

Warranty Booklet

fabricator”

TO BE COMPLETED BY THE INSTALLER Date of Purchase:

Installation Company:

Manufacturers Order Number Confirmation: (found on the label on the frame)

will fail to validate your warranty.

25 years anti-corrosion warranty on stainless steel door handles and letter plates. 10 years mechanical warranty on all other items listed Stainless steel door handle Stainless steel letter plate Flag hinges

10 years mechanical warranty Door lock www.fullex-locks.com/registration

• Online Warranty Registration Scheme – Direct to the Manufacturer – Reducing Remedials!

10 years mechanical warranty Shootbolts

• 25 Years Anti-corrosion Warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates.

Door cylinders www.kenricks.co.uk

• 10 Years Door Warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders.

10 years mechanical warranty Friction stays Espag rods

• 10 Years Casement Warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.

www.totalhardwareltd.co.uk/registration

ROSION OR I-C

YEARS

ARANTEE GU D*

Casement handles www.trojan-hardware.com/registration

Ground Breaking Industry First!

10 years profile warranty With your windows and doors www.liniar.co.uk/homeowners

EARS A 25 Y NT

This forms the traceability of your warranty, not completing this section

within Note to homeowner: the following products must be registered online 30 days from date of invoice to validate your extended warranty. Number of Composite Doors Number of PVC Doors Number of Casement Windows

Y R 25 EARS FO

Receipt / Invoice Number:

by the window manufacturer, however this This in no way affects the standard warranty offered at the point of sale from a select group of international hardware does allow the homeowner the comfort of a long term back up direct together with adhering to the maintenance manufacturers. (All manufacturers standard warranty, terms and conditions guide for more information). guidelines apply at all times, please see your operation and maintenance 02/2016/0001 18/02/2016 08:46

0041 - JAN16 - A4 PEARL WARRANTY CARD_V12.indd 1

Here’s how the process works... ONLINE WARRANTY REGISTRATION As a ground-breaking industry first, Pearl Window Systems are pleased to announce the launch of an online warranty registration scheme direct to the manufacturers, for the following products: • 25 years anti-corrosion warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates. • 10 years door warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders. • 10 years casement warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.

0037 - DEC15 - A5-8PP PEARL WARRANTY BOOKLET_V25.indd

17/02/2016 17:32

INSTALLATION COMPLETION On completion of the installation you will have the option (subject to terms & conditions of sale) to give the home owner a completed warranty card. For the extended warranty to be registered this card must be completed in full by you the installation company. The unique “manufacturers order number” is the traceability for the future extended warranty. The home owner can validate the warranty online within 30 days of the purchase following the links at the bottom of the warranty card. Once completed online this triggers the extended warranty with that specific supplier as you would see with any white goods or TV purchase. This in no way affects the standard warranty offered at the point of sale by the windows manufacturer, however this does allow the homeowner the comfort of a long term back up direct from a select group of international hardware manufacturers. (All standard warranty, terms and conditions together with following the maintenance guidelines apply. Following the initial 12 months the extended warranty covers parts only).

Tel: 0800 014 2769 | Email: sales@pearlwindows.co.uk www.glassnews.co.uk | June 2016

08/03/2016 19:20

FACE TO FACE

The UK’s Leading Glass & Glazing Newspaper

THIS MONTH: Howard Hirst Sales Director, HL Plastics Leeds lad Howard will be celebrating 30 years in the profile industry next year. Here he talks about his long career, his children, telling terrible jokes and his dream of forming a one-man band…

It’s all about you Where were you born, and which part of the country do you currently live? I was born in Leeds and I still live there, have done all my life.

Your favourite sports or interests My sporting days are long gone unfortunately. In my younger days I used to be very active, playing football as well as lots of other sports. But now my spare time is occupied by my six children and three grandchildren and watching their sporting endeavours.

Someone or something which inspires you I suppose the only thing that really inspires me is the fear of failure. What better inspiration is there than that?

your career

A temptation you cannot resist

When and how you joined the industry

I haven’t got any bad habits really, I’ve got very strong willpower. But I can’t resist telling some terrible Dad jokes. Have you heard the one about the...

I first joined the industry in 1987. I had been working in machinery sales up to then but when I was offered a position at Premier Profiles I jumped at the chance. I spent 10

years working for them before moving to Eurocell, where I also spent 10 years. I was offered the opportunity to work with Roger (Hartshorn) again in 2007 at Liniar and couldn’t resist.

The job you do in 25 words! I manage and support an area that contains 50 fabricators, maintaining customer relationships as well as overseeing the other four sales directors and their areas.

What do you think is the most important thing when dealing with customers? Definitely honesty, as well as providing service and servility at all times.

Your great achievement Living to 65!

The talent you would like to enhance It wouldn’t be to enhance it, as I’ve no talent in this area to start with, but I’d love to be able to play the piano and saxophone – not at the same time though, obviously!

and your future What would you do if you weren’t in the industry? If I wasn’t in this industry then I suppose I would have stuck to my original trade as an engineer in the textile machinery trade. I have some happy memories of those days.

What is your biggest ambition in life? My greatest ambition is to see my children do better for themselves in life than I’ve done. I never went to university but that’s the route my kids seem to be taking and it will be good to see them achieve exceptional things with their lives.

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 22

June 2016 | www.glassnews.co.uk

HARDWARE

The UK’s Leading Glass & Glazing Newspaper

West Port selects Carl F Groupco for Ingenious order The latest development in Carl F Groupco’s long-standing partnership with West Port is the supply of the innovative Ingenious locking solutions. With a strong reputation for high performance, bespoke timber windows and doors West Port is extremely selective when it comes to supplier relationships. Carl F Groupco has met the company’s exacting requirements with staff continuing to impress with their knowledge, helpfulness and willingness to support.

Commenting, Sean Parnaby, West Port’s Managing Director said: “Carl F Groupco goes the extra mile helping us to select the correct ironmongery for each of our timber products. They have been more than willing to come to our factory with product samples and have taken the time to sit with us to ensure that they fully understand our needs. “As one of the leading timber companies in the UK, we supply sites with large volume orders. With Carl F Groupco’s assistance, we fulfil these contracts on time and in full. We have also catered for complex, specialist jobs with their support.” Carl F Groupco is delighted to receive the endorsement from West Port which confirms the company is delivering on its brand values. The latest order for Ingenious products confirms the market appeal of the new locking solutions.

Carl F Groupco’s supplier partnership with West Port continues with an order for Ingenious locking products.

Tel: 01733 393330 www.carlfgroupco.co.uk READER ENQUIRY No: 0616/0029

Trojan’s bespoke – any RAL colour door furniture

offers a perfectly coordinated look

Leading hardware supplier, the Trojan Group recently extended their coloured hardware range to offer any RAL colour. This has proved invaluable for their customer base in increasing sales. The company’s coloured hardware range is available across all flag and composite door hinges and is available in any RAL colour, including perennial favourites Chartwell Green, Anthracite Grey and Cream in small order quantities. Tony Chadwick, Group Managing Director says: “As a company, we are consistently monitoring trends to see where we can make a difference. More and more homeowners are choosing coloured doors for their home. Sometimes, the standard door furniture finishes do not suite with the new door variants. Rather than having to choose a colour they’re not completely happy with, our new coloured hinges will help them create a perfectly harmonious and sophisticated effect.” Tony says the extended colour range is already being appreciated throughout their customer base with more fabricators and installers adding coloured hardware into their offer. “We’ve already received feedback from our customers telling us that it’s a little thing but it makes a big difference” he says. While aesthetics and adding value are important to Trojan, so is the superb quality of all their products and their painted range is no exception. Tony explains, “Our bespoke painted range has already achieved 1000 hours salt spray resistance which has generated serious interest from our customers and potential new business. It allows them to fit the painted products without fear

of the surface finish failing. We are confident that our painted hinge range will withstand the test of time and the painted products come with a 10-year mechanical and surface finish warranty.” When we think of innovation we tend to think of technical advances and it’s certainly true that Trojan’s products are packed with these. But sometimes innovation can be something simple. Coloured door furniture is one of those simple ideas that nevertheless provides the perfect finishing touch. As such it’s the perfect illustration of why Trojan is one of the leading players in the hardware market today. Tel: 01922 713 933 - www.trojangroup.com READER ENQUIRY No: 0616/0030

0616/0031

Perfect on every device. Experience the all new Bohle Online Shop.

Bohle Ltd. · Freephone 0800 616151 · sales@bohle.ltd.uk www.glassnews.co.uk | June 2016

HARDWARE

The UK’s Leading Glass & Glazing Newspaper

Yet another solution from

Mighton Products...

Always at the vanguard of product design, the company recently announced the imminent release of a key locking version of their popular child safety device for sash windows. Known for listening to their customer’s requests, the decision to develop a locking version came as a response to the need for a combined security and safety device and follows the success of the patented Angel Ventlock® range of safety devices that are now widely used across the UK, USA and Europe. Originally developed to meet stringent standards in the USA and Europe, the Angel series has proved immensely popular and are now used across many sectors from domestic to military and fitted by some of the world’s largest window manufacturers. The basic concept behind the range is that they can limit the sash opening to 100mm for venting, are non-releasable by a child under 5, and will re-engage

automatically when the sash is closed. The new Angel has added benefit in that it can be locked to provide added ‘double’ window security (it latches and locks) in both the closed and vented positions. The product is for use on non-egress Windows only, as egress windows are used for emergency escape and rescue. The non-locking version of the Angel can be used on all windows. There are two versions of the Locking Angel, both are intended for factory fit, but could be fitted by a competent homeowner.

The Facefix version is screw fixed into the front face of the sash, whilst the Sidefix version is fixed through the side of the sash, hiding the fixing screws. Mighton are confident the product fits a niche. It allows the customer to vent the window, provides added security but doesn’t compromise child safety. Ventlock® is a registered Trademark in the USA, United Kingdom and the European Union and the Angel products are protected by comprehensive patents. If you would like to know more about the product or request a catalogue, please call the Sales team on 01223 497097, email sales@mighton.co.uk or visit mightonproducts.com/angel READER ENQUIRY No: 0616/0032

Marine Grade Finish

now available from VITA VITA Hardware has more than 30 years’ global experience in hardware design and manufacture – including 15 years in the UK – but is still continuously developing its product offering to ensure customers have everything they need. The latest addition to the range is the Marine Grade Finish with a 5 year surface guarantee and 10 year mechanical guarantee, available in black or white. “To be a true partner to our fabricator customers we need to offer everything they need and that means holding a wide range of products, both niche and mainstream” says Stewart Lamb, Managing Director at VITA. “Of course most homes in the UK are situated in built up areas that aren’t as exposed to harsher environments as for example a cottage on the seafront, but it’s as important our customers can supply products fit for that homeowner, as any other. Our Marine Grade Finish on white and black powder coated products allows them to do precisely that. Accompanied by our 5 year surface and 10 year mechanical guarantee our customers can rest assured our products are built to last. “The Marine Grade Finish withstands 4000 hours of salt spray testing which is an indication of its superior resistance to attack

“Our 5 year surface and 10 year mechanical guarantee our customers can rest assured our products are built to last.”

from the elements, and completes our already extensive range of finishes for different applications, including anodized, PVD, and innovative PorcelTM finish. “The VITA Hardware offering will continue to evolve, as does the ever changing needs of the marketplace. We work with customers to ensure we can offer a solution for all of their hardware requirements. The Marine Grade surface finish is just the latest in a long line of developments to expand our offering and they won’t be the last.” For more information on VITA and its products contact the sales office on 01422 371384 or log on to www.vitahardware.co.uk. READER ENQUIRY No: 0616/0033

ANGLIAN PARTNERS WITH YALE DOOR & WINDOW

SOLUTIONS FOR ENHANCED DOOR SECURITY Leading UK supplier of high quality windows, doors and conservatories, Anglian Home Improvements, has partnered with Yale Door and Window Solutions to offer its customers a high security cylinder across its entire door portfolio. The partnership means that every Anglian door will now be fitted with Yale’s new Platinum 3 Star cylinder as standard. This includes PVCu, timber, aluminium entrance, patio doors, and all conservatories. Security is a key priority for Anglian’s customers and Yale’s Platinum 3 Star cylinder offers unrivalled protection against known cylinder attack methods. As the most recognised name in the UK security industry, Anglian chose to partner with Yale as it can easily demonstrate to customers the quality and performance of this key element of the product.

Mark Farmer-Wright, Product Manager for Anglian, said: “Anglian and Yale have a close relationship thanks to the shared vision of providing homeowners with the very best products, that meet the highest industry standards. By working together, Yale and Anglian aim to continually innovate and develop products that protect customers’ homes for years to come.” The cylinder works perfectly alongside Anglian’s multipoint locking system, and has been designed to provide unrivalled protection for homes thanks to its anti-snap, anti-bump, anti-pick, anti-drill and anti-pull technology. Paul Atkinson, Sales Director for Yale Door and Window Solutions, said: “The fact that Anglian has chosen to use the Platinum 3 Star cylinder as standard across all its doors

reinforces the value of this high-security solution. “Anglian recognise that homeowners are now more security conscious and want products that offer the highest level of protection for their home. The TS007:2014 3 Star accreditation means this British Kitemarked, Secured by Design cylinder offers an innovative solution that will deter even the most determined intruder.” Mark added: “We sold over 34,500 doors during the last financial year, and this is only expected to increase now our doors are being fitted with the Platinum cylinder. The introduction has been well received amongst our sales force, as it adds yet another reason why homeowners should choose Anglian for their next home improvement project.”

For further information on Yale Platinum 3 Star cylinder, please visit www.yaledws.co.uk or alternatively call 01902 366800. READER ENQUIRY No: 0616/0034

June 2016 | www.glassnews.co.uk

0616/0035

Supaâ&#x201E;˘ Stainless Steel Escutcheon Range Intelligent design. Proven long-lasting finishes.

www.glassnews.co.uk | June 2016

0616/0036

June 2016 | www.glassnews.co.uk

www.glassnews.co.uk | June 2016

GLASS NEWS INTERVIEW: TOTAL HARDWARE

The UK’s Leading Glass & Glazing Newspaper

The quiet men of hardware,

Leeds based Total Hardware Chris Pell, General Manager of Total Hardware, talks to Glass News’ Editor, Chris Champion about the Leeds based hardware distributors’ background and quiet progress in building a successful business.

I mentioned ‘quiet progress’ but is it intentional that Total Hardware keeps such a low profile? I think it’s a case of some very experienced people in the hardware industry coming together to form Total Hardware and customers following them. The business has been built on people buying from people. I know this phrase is used regularly but in the case of Total Hardware, it is entirely true. Very little has been done in the way of marketing but the company has grown on its reputation.

How long has the company been in business? Total Hardware started in 2004 when Andy Cunningham and Gary Cox formed a partnership. The aim was always to be customer focussed and it was never about simply delivering volume, which is why the product we sell is chosen very carefully, both for its quality and supply excellence.

L to R Marketing Manager, Greg Morris, and Chris Pell, General Manager

Is it a case of the customer having to buy from a limited range of goods?

Is it therefore a matter of only offering expensive hardware?

I can understand why you might think that but, while it’s true that we have a limited range of manufacturers, it’s because we trust those manufacturers in every way. We want the customer to be confident that they can fit and forget. Quality and reliability is what both we and our customers want. The last thing anyone wants is to go back to a job to replace faulty hardware.

No, not at all. Our customers know that you get what you pay for and by offering product from industry leading manufacturers such as Fullex, GU, Hoppe, Kenrick, Trojan, UAP and Yale, they know they are getting quality products. The proof of the pudding is in the eating! That’s why we have long standing customers, many for well over 10 years.

Picking the orders - large...

We have a very close relationship with our customers and the relationship is built on trust and honesty. It’s a serious problem if a handle isn’t available to finish a door and get it delivered. Working with our chosen manufacturers is about having stock available for the customer.

Presumably most hardware is imported. Doesn’t that mean that supply is out of your control?

or small...

June 2016 | www.glassnews.co.uk

The UK’s Leading Glass & Glazing Newspaper

Holding 4 weeks stock at end of month

You mean the 4 week to manufacture and 4 weeks on the water syndrome? That is certainly the case with most manufacturers but is also why we hold at least 4 weeks’ worth of stock on the shelves at month end. Supply from manufacturers vary, and that’s why we have selected the ones we deal with. The relationship is three way, with the manufacturer, Total Hardware and our customers. Our suppliers understand the need for quality and service.

Can we look back at the history of Total Hardware? You are probably a company that proves you can be successful without making a lot of noise or hype…

GLASS NEWS INTERVIEW: TOTAL HARDWARE

QC department at Leeds

Price will always be an issue especially when, as a distributor, you are having to pass on a manufacturer’s increase. How much of an issue is it? No one wants price increases but with increases in raw materials and currency swings, it’s inevitable. However, these increases affect all hardware producers although the timing may differ slightly. Very simply, we sit down and discuss it with our customers. Our customers are realistic just as we are. Keeping an open dialogue with all parties is key and the trust that has been built

up over years of working together negates thoughts that someone is being ripped off for a short term profit! You simply can’t work like that if you want to offer a great service.

Presumably the whole process of ordering and delivery has to be very slick… We are very fortunate in having the administrative offices literally overlooking the warehouse. It’s a team effort to process the orders, have them picked and packed and despatched on the same day. We have management systems in place that allows us to forecast based on the previous 3 months sales. This enables us to keep a constant flow

The three directors – Chris Morris joined in 2007 – all had a following of people who trusted them and, as result, our customer base grew without, as you say, making a lot of noise. Back in 2004 the company was successful immediately with a substantial turnover and held its own through the recession. Now it’s around a £15m company that has, essentially, been built on the service we offer.

Liveried vans for local deliveries

www.glassnews.co.uk | June 2016

of products to our customers as we never want to affect their production. Having that understanding and putting yourself in their shoes is key to being able to provide an excellent service.

Will Total Hardware continue to grow? The track record says yes. We’ve grown as a business in a structured way that allows us to grow with our customers. We have a comparatively small but very loyal customer base and I believe we are all growing together.

So what does the future hold... Well, it’s taken us 12 years to get a website so we have finally arrived in the 21st Century! We are seeing a change in how our customers want to drive their business forward so we are working on introducing a new marketing tool bespoke to our customers in order for them to generate further sales. We will also continue to work with our key suppliers introducing new, innovative products to the market which will hopefully bring added value and in turn, more sales. READER ENQUIRY No: 0616/0037

On time and full figures are shared by all staff

The UK’s Leading Glass & Glazing Newspaper

SOLID ROOF

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SOLID ROOF EXPERT

David Gallagher, Managing Director of Connaught Conservatory Roofs Ltd talks to Glass News about solid roofing and planning requirements.

DO I NEED PLANNING AND BUILDING REGULATIONS

TO CONVERT A CONSERVATORY ROOF FROM GLASS/PLOYCARBONATE TO A SOLID ROOF?

There has been tremendous growth in the conversion of existing conservatories from polycarbonate to more thermally efficient roofs during the past 5 Years. It is hardly surprising since it is estimated that there are approaching 3m existing conservatory installations in the UK, with a large proportion of them having polycarbonate glazing that is too hot in the summer and too cold in the winter. This represents good growth potential for anyone who is involved in the conservatory industry. At present there is some confusion in the market regarding what the installer needs to take account of regarding planning and building regulations when changing from a translucent roof to a solid roof. This article will help to clarify what the installer needs to do when changing from a translucent to a solid roof.

Do I Need Planning Approval? Providing the conservatory was built under permitted development, or already has planning permission, it is not usually necessary to obtain further consent when changing to a solid roof providing that the roofing materials are of a similar appearance to the roofing materials of the existing house. More comprehensive advice is available on the www.planningportal.gov.uk or if in doubt consult your local planning office.

Do I Need Building Regulation Certification? Changing from a translucent roof to a solid roof is the area where there has been uncertainty and confusion as to whether building regulations are required. This has come about as a result of the changes in part L1B in 2006 where a conservatory was described in some detail, with 75% translucent glazing required to the roof and 50% to the walls. This changed in 2010 where L1B dropped any reference to the percentage of translucent glazing in the roof and walls. The inference being that a solid roof could be fitted without an application for Building Regulations.

You can download a copy of the guide from the following web address: http://www. labc.uk.com/Media/Default/Public%20 Documents/labc_4258%20TechG%20 Conservatories.pdf

The recently published LABC guide for solid roofs on conservatories clarifies the definition on what constitutes a conservatory or porch: “A conservatory or porch is typically an extension to an existing building of which a significant proportion of the walls and roof are glazed.”

• Use a private sector Building Control company, this the most straightforward route to Building Regulations and one which has been the most successful for Connaught’s many customers over the past few years. Connaught recommends JHAI, and for a normal cost of £300 or less + Vat, represents in our opinion, good value for the fee involved.

“Changing from a translucent roof to a solid roof is the area where there has been uncertainty and confusion as to whether building regulations are required. This has come about as a result of the changes in part L1B in 2006 where a conservatory was described in some detail, with 75% translucent glazing required to the roof and 50% to the walls.” 30

And that you need to apply for building regulations if you wish to change the predominantly translucent glazed roof to a solid roof. The guide is clear on the need to apply for building regulations if you are putting a solid roof on a conservatory: “However, in some cases such additional work may mean that the extension can no longer be regarded as an exempt conservatory or porch. For example, if the heating system of the building were extended into the conservatory or porch, the thermal separation removed, or the amount of glazing to the walls or roof significantly reduced; the exemption may no longer apply in relation to this work, or to the conservatory or porch.”

Applying for Building Regulations Applying for Building Regulations is a straightforward process and it can follow one of three tracks: • Apply directly to the local authority where the work is being done.

• Use the partnering arrangement arranged between Connaught Conservatory Roofs and Rotherham MBC to fast track applications and reduce costs. The market leading Guardian Warm Roof and Ultraframe’s LivinRoof supplied by Connaught Conservatory Roofs both have LABC approval, this ensure fast track approval for the roof

from a structural and thermal performance perspective. Conservatory retailers and installers can enhance profits by tapping into the refurbishment market giving the retail customer more living space that they can use all year round whilst reducing their energy bills. Replacing an old conservatory roof with a thermally efficient solid roof is a cost effective way of improving your customer’s property. If you are leaving the existing frames in place it is worth considering this practical guidance to ensure your project and any Building Regulation application runs smoothly. • Visually inspect the base to ensure that it is sound, no cracking to the brickwork and the base should not be “floating” away from the house. It is worth digging a small pilot hole to examine the depth of the foundations, taking photographs as evidence for your Building Regulation application. • The frames should be reinforced, ensuring that reinforcing to the corner posts goes through to the underlying masonry. You may want to consider replacing the corner posts with jacking posts. • If the conservatory is within 1 metre of the property boundary you should consider installing a timber fencing panels if more than 1m2 of glazing faces the boundary. This will satisfy the regulations limiting the spread of fire across boundaries in Part B, charred timber acts as an insulator in the event of a fire. For more information and advice contact Connaught Conservatory Roofs on: Email: david@connaughtconservatories.co.uk / ritchie@connaughtconservatories.co.uk Tel: 01709 710 100 www.connaughtroofs.com READER ENQUIRY No: 0616/0038

June 2016 | www.glassnews.co.uk

0616/0039

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This product is in demand So all you need is a good, reliable supplier who can give you all the help and support you need to maximise the potential. Look no further than

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Call 01709 710100 info@connaughtconservatories.co.uk We do more so you do less!

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The Guardian™ Warm Roof carries both LABC & LABSS approval throughout Great Britain. Which will give you an excellent sales advantage and extra peace of mind for your customers. Registration No. RD320

www.glassnews.co.uk | June 2016

Local Authority Building Standards Scotland

SOLID ROOF EXPERT

The UK’s Leading Glass & Glazing Newspaper

SOLID ROOF EXPERT

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SOLID ROOF Steve Hacking, Operations Director for Supalite Tiled Roof Systems tells us that responding to customer demand in a dynamic market is not the answer. The leading companies need to shape the market and drive it forward.

Supalite – manufacturer of tiled roof systems offers so much more than just the roof itself. In every sense Supalite is a roofing system and this is borne out of the drive and the philosophy of the company itself to offer their customers the maximum number of selling opportunities. Operations Director Steve Hacking takes up the story. Innovation is at the core of our philosophy as a business - we are always looking at what is coming next and

always try to ensure that our offering meets fully with the demands of the market. For us, growing as we have done over the past few years in a fledgling market the need to constantly be moving our product offering is paramount – as the technical demands from the industry change we need to be able and willing to go with them. But more than this we want to be the ones dictating the pace of change; leading the field – the ones who are bringing new ideas to market to support the development and growth of the solid roof sector. Our range is already extensive with everything from what you might call a standard roof offering through to an orangery and our ‘Skyvista’ pitched PVCu skylight roof – as well as others. But we are also bringing many other complementary products to market. We recently launched our new ‘Mono-Roof ’, a lean-to

roof system which embraces all of the luxuries of an orangery with the superior insulating benefits of our established and trusted

lightweight replacement roof. The roof is part glazed and part tiled and offers the same opportunity for the customer to enjoy all year round benefits. We have also recently launched our exclusive new range of ExtraLight tiles – high performing and colour matched to UK building designs with Ember, Walnut, and Charcoal options. We are delighted to be able to offer them; we know they are products which will really enhance the Supalite system

and will be appealing to our customer base. Adding these products to our range makes me realise when I look back at what our offering was just a couple of years ago the difference is dramatic. The market has really continued to flourish and we have maintained our position as one of the leading suppliers in to it. It is a position we intend to retain and indeed enhance, but we can only do this through continuing to innovate

“We won’t stop developing our product offering or our service offering anytime soon - in our opinion the demand for solid roofs is going to continue to grow and we intend to play a leading role in driving that growth.” 32

great new products - and by continuing to offer a service and support package which is better than that of our competition. We won’t stop developing our product offering or our service offering anytime soon - in our opinion the demand for solid roofs is going to continue to grow and we intend to play a leading role in driving that growth. Steve Hacking is Operations Director for Supalite. For more information on Supalite Tile Roof Systems visit www.supaliteroof.co.uk. For more information on ExtraLight tiles visit www.extralight.co.uk.

READER ENQUIRY No: 0616/0040

June 2016 | www.glassnews.co.uk

0616/0041

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SOLID ROOF EXPERT

The UK’s Leading Glass & Glazing Newspaper

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SOLID ROOF Heidi Sachs, Managing Director of Modplan Ltd asks whether a lightweight warm conservatory roof with a U value of just 0.15 W/m2K sounds too good to be true. If you think it is, then think again!

We have known for some time just how popular solid conservatory roofs are and have fast become a mainstream offer in most installer’s portfolios. In fact, we were among the first companies to develop and manufacture a tiledeffect roof system back in 2005 to help eliminate the notorious problem of a conservatory being too hot in the summer and too cold in winter. Over the years more and more companies have caught on to this growing trend and we now have a plethora of solid roof options available in the market today. However, when we became the first fabricator to introduce the new LEKA Warm Roof into our portfolio we knew we had something very special and since its launch in April it has taken the solid roof market by storm. At its heart, the LEKA Warm Roof has been designed and engineered using innovative technology to provide a conservatory roof that offers superb sound insulation, energy efficiency and rapid installation. But the reason the LEKA Warm Roof is attracting so much attention is that it offers something genuinely different. It’s engineered and installed in layers, which is why it offers such an incredible U value of just 0.15 W/m2K. The structural rafters, which comply with BS EN 13706, are constructed using GRP. This means they don’t suffer from

cold bridging, condensation or conductivity as you find with aluminium products, or moisture absorption issues associated with timber alternatives. LEKA insulated board replaces the usual plasterboard for the internal finish. It’s the third of the weight of plasterboard and is insulated at the same time. The roof does away with the outer plywood normally associated with solid roofs and replaces it with the new LEKA structural, 100% weatherproof, lightweight insulated boarding system. As you’ll probably have realised, these innovations not only deliver a superb U value, they also make the roof very lightweight. In fact, it’s up to 40% lighter than current solid roof systems, which means that in most cases, existing conservatory frames are able to take its weight, making it perfect for the retro-fit market.

Alongside the energy efficiency and weight benefits, the LEKA Warm Roof also offers a superb lifespan due to the longevity of its GRP construction. The roof is available in any design and can incorporate all sizes of Velux rooflights too providing additional light options. It offers a bigger span and a lower pitch, giving it incredible design possibilities.

The LEKA Warm Roof offers additional advantages for installers. There are fewer elements to install than on a traditional solid conservatory roof. This means that on site installation is rapid, typically taking just two to three days, including removing the old conservatory roof. As you’d expect from Modplan, just having a ground-breaking product in our portfolio isn’t enough. Customers can expect a full marketing support package, including lead generation, to help them make the most of the opportunities out there. We provide full installer and sales training to help you get up and running with it easily. The product has already been approved by Network VEKA and has received jhai certification (jhai is an Approved Inspector, licensed every five years by the government – via the Construction Industry Council (CIC) – to carry out Building Regulations approvals

(Building Control) as an alternative to Local Authorities.) So if you’re looking for a solid warm roof with a difference, then you have just found it! Email: sales@modplan.co.uk www.modplan.co.uk

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READER ENQUIRY No: 0616/0043

June 2016 | www.glassnews.co.uk

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18/05/2016 15:48

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Dynamic Sternfenster named one of region’s best-performing businesses Starglaze, the holding company for respected Lincoln-based window and door trade fabricator Sternfenster, has been named one of the East Midlands’ fastest-growing companies in a recent authoritative study. The East Midlands Top 200 Report, compiled by financial advisers Grant Thornton and the CBI, ranked Starglaze/ Sternfenster 57th among the region’s 200 most dynamic firms, which includes businesses operating in areas as diverse as finance, agriculture, services and property and construction. The fabricator is also Lincolnshire’s 5th best performing company, according to the same study. In recent years, Sternfenster has seen impressive growth thanks to its forwardthinking investment in product development, new manufacturing technologies, increasing operational efficiency, and strengthening

its brand. With invoice sales growing 64% between January 2014 and January 2015, the fabricator is a strong contributor to the East Midlands’ economy and, alongside the other companies mentioned in the top, has helped generate an increase of 36% in new jobs in the region over the past three years. “We’re delighted to feature in the report,” commented Sternfenster managing director, Mike Parczuk. “It is part of the pay-off for our long-term investment and product development strategy we’ve been pursuing in recent years. As a proud family business, we believe that the surest route to growth is doing our utmost to help our customers grow – offering them innovative, desirable products to give them an edge in competitive markets and assist them to differentiate their offering, backed with industryleading customer service that

includes strategic sales and marketing support.” “In the coming months, we’ll be continuing to invest in our people and products. Most notably, we’ll be opening a new aluminium factory which will generate a further 53 jobs over the next three years, and we’ll also launch a series of innovative products. “One of these is a brand new addition to our hugely successful StyleLine range, a timber alternative flush sash PVC-U window designed to suit period properties, based on Deceuninck’s Heritage flush sash system. We’ll also supply the new Residence 7 and Residence 8 systems alongside a series of exciting developments that will enable our installers to capitalise on even more profitable opportunities, and appeal to a larger audience of potential new customers.” Founded in 1974, today Sternfenster operates from a state-of-the-art 80,000 sq. ft. factory in Lincoln, employing close to 170 people. Directors Mike and Simon Parczuk, who spearhead the company, are sons of the original founders. For more information contact Sternfenster on 01522 512525, or visit www.sternfenster.com. READER ENQUIRY No: 0616/0045

Continued from page 1.... Brian Smith, GGF Director of Home Improvement, commented: “After consultation and feedback from GGF Members and other companies in the industry, it was evident that an arbitration scheme was preferred to an ombudsman scheme. With an ombudsman scheme it is free and easy for a consumer to progress their complaint to an ombudsman and the decision is binding on the trader but not the consumer, so the consumer can just reject that ombudsman’s decision. However, with arbitration like TGAS the consumer has to pay £100 to progress their dispute to arbitration, and the decision is binding on both trader and consumer. TGAS will therefore weed out vexatious and frivolous claims from consumers. We have an excellent relationship with CEDR, and would emphasise that with TGAS the parties can always be certain that the dispute is being handled by a professional arbitrator who has been trained by the Chartered Institute of Arbitrators, which will ensure a fair and just decision in all cases”.

John Munton, Director of Dispute Resolution Services at CEDR, said: “Arbitration is the ideal dispute resolution method to provide both sides with an independent, swift and affordable answer when there is disagreement. CEDR is privileged to take on this important service ensuring, on the rare occasions that something does go wrong with a glazing service or product, that British consumers are treated fairly and that the reputation and good name of GGF Member companies and FENSA registered firms is retained”. GGF Member companies are automatically entered into TGAS by belonging to the GGF Consumer Code of Practice. FENSA registered firms who wish to “opt in” are advised to contact FENSA direct using the email of tgas@fensa.org.uk.

READER ENQUIRY No: 0616/0046

STYLISH, BEAUTIFUL VERANDAH FROM PREFIX Fresh from the successful product preview at the FIT Show, Prefix Systems have now formally launched their ‘Traditional Verandah’ solution, with several installations already completed, as the company looks to expand its impressive outdoor living range collection. Verandah is another innovation from the in house research and development function at Prefix Systems and brings to market a fully bespoke Verandah solution that can be installed in under 4 hours, offering a number of key design features. As you would expect from a company with over 20 years’ experience in the roofing sector, Verandah is capable of achieving a broad range of designs including

straight lean to, splayed end bars and ‘L’ shapes around corners, all with variable roof pitches. Traditional aesthetics grace the the Vernadah with detailed post, column covers and decorative brackets, while a superior crackle black finish is offered as standard, with other colours and options available. A classic option is also available, which satisfies the requirements for a simplified glazed canopy or carport with 25mm polycarbonate glazing. Double glazed units are offered as standard and there’s the option of a gutter system or bar overhang detail without guttering. The traditional system has the higher specification aluminium glazing bars,

whilst the classic option utilises the PVCu clad glazing bars. Lead time is just 10 days and there’s the added facility to have the post and eaves beam delivered as one complete goal post, for even easier fitting on site. Chris Cooke, co-director of Prefix Systems commented: ‘The interest in the Verandah was far more than we expected at the show and we’ve a number of firm leads for the product. We’re actively helping to broaden the sales opportunities for our customers and this is yet another successful in-house development from our team. He continues: ‘This product has a wide range of applications and with a powder coated superior crackle black finish as standard, it’s a product that really does radiate quality.’ For further information, contact the head office on 01254 871800, visit www. prefixsystems.co.uk, e-mail enquiries@prefixsystems. co.uk or add to their considerable following on Twitter @prefixsystems. READER ENQUIRY No: 0616/0047

New Vertical Storage Capacity at VBH Hardware specialist VBH has invested £250,000 to increase the storage capacity at its main warehouse in Gillingham with the addition of 4 vertical lift machines. The lifts were delivered and installed during April, with the first machine now fully loaded with over 1000 different items. The remaining lifts will be fully loaded by the end of June. Each lift is over 7 metres high and carries 12 tonnes of stock distributed over 70 steel product trays. They operate a ‘dual tray’ system, which means that a second tray is always ready to work from as soon as the current tray is finished with. This means that both the putting away and picking processes are very fast with no waiting time for the operator. As well as the benefit of additional storage space, the speed of the picking process is dramatically increased as

the average time taken to deliver the product to the picking station is just 30 seconds. When the product tray is presented to the picker the ‘light to pick’ system ensures accuracy of item selection where more than one product is stored on the tray. Each lift stores the equivalent of 150 pallet spaces in only a 14m² footprint, so this has led to a re-organisation of the Gillingham warehouse with the addition of more standard bulk pallet racking. The new system is already yielding positive results in terms of efficiency and space saving. Logistics Director Mark Skudder comments ‘The installation of the lifts and the training of our staff went extremely smoothly. The warehouse re-organisation means that, not only can we stock more product in Gillingham, but we can do it in a smart

way. This helps us achieve our goal of providing a continued improvement to our delivery service. April saw us deliver 98.2% of catalogue items in full and on time, and we’re constantly looking to improve.’ Tel: 01634 263263 READER ENQUIRY No: 0616/0048

June 2016 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

THE ULTRAFRAME EXPERIENCE – MAKING YOU ‘APPY

Bohle launches competition to mark UK Health and Safety Week Bohle will mark its support for this month’s UK Health and Safety week by giving away a pair of high performance Veribor blue line pump-activated suction lifters. Health & Safety Week runs from the 20th to 24th of June, promoting safe working practices in businesses throughout the UK and the responsibilities of employers and employees under the Health and Safety at Work Act, introduced in 1974. Since it became law, there has been an 86 per cent reduction in fatal injuries while non-fatal injuries have fallen by 77 per cent. Despite the dramatic fall more than 142 workers still died from work related injuries and accidents in 2014/15. To raise awareness of safe working practices Bohle is giving away a pair of high performance 601.1BL Veribor blue line pumpactivated suction lifters worth over £260!

Designed to support the safe manual handling of glass, stoneware and metal, the 601.1BL has a parallel load capacity of up to 120kg and features a high visibility pressure gage, which gives a clear indication of the strength of the vacuum and suitability for lifting. Dave Broxton, Managing Director, Bohle, said: “The glazing and glass processing industries have a reasonably good track record on safety but clearly if you’re working in any manufacturing industry, you’re exposed to an element of risk.” “Using the right protective kit and machinery is paramount for safety. We offer an extensive range of products for glass handling, lifting and personal protection. Safety is very much everyone’s priority and we’re committed to raising awareness.” To be in with a chance of winning the Veribor lifters from Bohle, simply send

Within 24 hours of launching the new Ultraframe Sales App, over 250 retailers have downloaded it according to Adam Wilde, digital marketing manager at Ultraframe. Previewed at FIT show and launched this week, the new App offers the ultimate retail experience for the customer enabling the sales consultant to “seamlessly and effortlessly” share literature and video content with the customer, safe in the knowledge that the information is bang up to date.

your name and contact details by email, marking the subject box ‘Safety Competition’, along with the year when the Health and Safety at Work Act, was introduced to safety@bohle. ltd.uk.

Long before any other manufacturer was even considering the digital space, Ultraframe has been developing software and tools to enhance the customer experience. Today, their digital offering combined with the most advanced roof systems in the market, sets Ultraframe apart, as Adam explains: “we’ve developed a number of tools that enable us to two things. First, understand the end consumer better and second, give our retailers powerful resources that both excite and reassure the end consumer during the sales process. The App does both things. It ensures our network partners have

The winner will be drawn at random from correct entries at the end of June.* Bohle is also attending the Safety and Health Expo, Excel, London 21 to 23rd June. Stand 1660. *Terms and conditions apply

For more visit the Bohle website www.bohle-group. com email info@bohle.ltd.uk or call the customer services team free on 0800 616151 for more information.

got immediate access to all of our marketing materials both in the showroom and the customer’s home – without the need for wifi. The App also tells us which resources are popular, what people are searching and sharing – all of which feeds our development.” Combined with ‘authority passwords’ the App is set up to enable the business owner to set different levels of access depending on their role. To further enhance the App experience, Ultraframe has launched the UK’s first Virtual Reality Showroom. With the addition of goggles, costing just £20, Ultraframe is the first retailer in the home improvement space to adopt experiential marketing techniques to inspire consumers. As Adam explains: “the beauty of the Showroom is that it’s available to all our customers – those with a physical showroom and those without. But critically, it enables home owners to virtually step inside a number of our extension systems and feel the difference between the structures. We recognise that extending your home is a huge decision so making the right choice about what’s right for your needs and your property is essential. The Virtual Reality Showroom really does bring the Ultraframe range to life and enables the home owner to make a more informed choice.” The Ultraframe Sales App is available on the Apple App Store and Google Play.

READER ENQUIRY No: 0616/0049

READER ENQUIRY No: 0616/0050

0616/0051

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TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

REHAU AND HURST DRIVER GOES THE EXTRA MILE DESSIAN CELEBRATE 30 YEAR PARTNERSHIP A driver at Hurst Plastics has celebrated reaching an impressive milestone. Phil Ellwood has chalked up a record one million miles on the road during his 10-year career with the Kingston-upon-Hull based company.

Phil covers around 2,000 miles a week on his regular route to deliver Hurst door panels and composite doors to customers throughout the South East. Like all of Hurst’s drivers, Phil began his career with Hurst as an agency driver and was then taken on as a permanent member of the team. He’s now one of the company’s longest serving drivers and a reliable and friendly visitor to hundreds of customers in his region. Phil says: “I am absolutely delighted to have reached the one-million mile mark. It is a long distance and you have to enjoy your job to get that far. I get a lot of satisfaction out of doing my job well and I like meeting customers. I listen to Radio 2 when I’m driving and the time just flies by.”

Jon Brake, Hurst Plastics’ Transport Manager, added: “We’re really proud of Phil’s achievement. It takes dedication and patience to reach that number of miles on some of the UK’s busiest roads. Phil is a fantastic asset to the transport team and a great ambassador for Hurst. He’s always cheerful and (forgive the pun) he’s always happy to go the extra mile for our customers. Here’s to the next million miles Phil!” Hurst delivers more than 95% of its products on its own fleet of vehicles and sustains a The FIT Show marked an exceptionally proud moment for both REHAU and its customer Dessian Products as the two companies celebrated a remarkable 30 year partnership. REHAU’s UK Chief Executive Martin Hitchin presented Dessian’s Managing Director Nigel Bothwell with a certificate and engraved trophy to mark the occasion on the REHAU stand at the show. Martin said: “We have been supplying Dessian since 1986 when both businesses and indeed the whole industry looked very different to how it looks now. We’ve supported each other through some difficult times and celebrated together in some great times, and I’m delighted that our partnership remains as strong as ever. “REHAU and Dessian are certainly now two of the strongest names in the industry and we’re continuing to look forward and plan for future campaigns and initiatives together.” Nigel agreed: “The Dessian brand is synonymous with REHAU. We also share the same commitment to quality and service and it continues to be a very mutually beneficial partnership.” Nigel and the team from Dessian were visiting the FIT show to see what was new in the industry and had particular interest in REHAU’s new AGILA range, especially the new AGILA sliding door. www.rehau.co.uk READER ENQUIRY No: 0616/0052

98% record for on-time in-full deliveries. The company has also earmarked further investment in its transport department. This will include the introduction of a cutting edge route planning system and an overhaul of Hurst’s vehicles to further improve the firm’s delivery standards and on-time in-full performance. Hurst Plastics’ transport department employs 16 drivers and runs a fleet of MercedesBenz Sprinter vans, which cover the whole of the UK. To cater for increased demand, Hurst has recently made five agency drivers permanent. The company is currently recruiting for more agency drivers through its recruitment partner Prestige Recruitment Specialists. Tel: 01482 790790 www.hurst-plastics.co.uk READER ENQUIRY No: 0616/0053

Modplan’s training

Heidi comments that customers have found the training facility valuable in a number of ways. “We offer value-added products such as the newly launched LEKA warm roof and our Vertex roof system which installers are keen to add to their portfolio. Our training facility means they can get to grips with the products and understand best practice installation methods. It gives them peace of mind they’ll be delivering an exceptional service to all their customers from day one. They can also send new fitters for training to get them up to speed quickly without impacting on their own installation schedules.” The training facility is also being used for the complete range of products that Modplan supplies. Heidi says: “Installers will often come to the training centre when they’ve added a new product to their portfolio and want to learn what it has to offer. Equally, they’ll come along when they’ve had a product in their portfolio for a while and

Thermobar Warm Edge Spacer Tube from UK leading warm edge spacer manufacturer and supplier of over 1,500 insulated glass (IG) components Thermoseal Group, has been specified by specialist trade fabricator, Dungannon Window Company Limited and subsequently awarded the UK’s first-ever BFRC A++ rating for a PVC-U Vertical Slider. This system has also achieved the lowest ever U-Value for the style at 1.0 W/m²K. The new Eurosash superior triple 1.0 PVC-U window is triple glazed and utilises highest performance Thermobar Warm Edge Spacer in combination with Krypton gas. The achievement means that the ever-more popular vertical slider style can now be used without compromising energy efficiency, and the low U-Value will even allow the window to be used in Passive House buildings. The outstanding thermal performance of Thermobar means it is ideal for achieving the best energy ratings in all types of window systems. It has a Bundesverband Flachglas thermal value of 0.14 W/mK and is Passive House approved and rated phA+ when used in conjunction with hot melt secondary sealant. Sales Director at Thermoseal Group, Mark Hickox, said: “It has been an excellent year for us at Thermoseal Group and this A++ BFRC rating with Thermobar by Eurosash is yet another indication that our warm edge spacer tubes are best in the industry for many reasons.

centre adds value to their customers’ businesses

Modplan’s new training facility opened at the end of last year as part of its new customer centre and has proved a huge hit with the company’s customers. Heidi Sachs, Modplan’s Managing Director, says: “We value all our customers and want to build long-term partnerships with them. Our training facility helps them get the most out of everything we have to offer.”

Leading UK-manufactured spacer specified in the UK’s first-ever BFRC A++ Rating for a vertical slider achieving U-value 1.0 W/m²K

“We are proud to offer a UK-engineered product which is supported by our own UK-based innovation centre pioneered by UK industry specialists to ensure that our products are industry-leading in performance, aesthetics and manufacturability. want to take their product knowledge to the next level.” She concludes: “We’re delighted to see so many of our customers taking advantage of what the centre has to offer because their commitment to excellence reflects our own.” Modplan is famed for its partnership approach and aims to add tangible value to all its customers’ businesses. Alongside its comprehensive product range, which is all manufactured in house, it offers a standard turnaround time of just seven to 10 days, with a fast track service also available. The products are backed up with a range of other benefits including bespoke sales and marketing support, a visitor centre and genuinely proactive customer service that is committed to giving installers what they need to succeed. Tel: 01495 246844 - www.modplan.co.uk READER ENQUIRY No: 0616/0054

“With over 35 years’ experience supplying to IG manufacturers, we have recently been awarded two UK Glass and Glazing industry G15-Awards including Component Supplier of the Year and Training and Development Initiative of the Year. It is our business to understand how each component performs within the lifetime of an IG unit. This ensures that the components we manufacture and supply are second-to-none.” To find out about Thermoseal Group and its comprehensive range of IG components (including highest performance Thermobar and Thermoflex Warm Edge Spacers) and machinery for glazing manufacture, call +44(0)121 331 3950 or visit www. thermosealgroup.com. For further information in relation to the Eurosash superior triple, see: http://www.the-glazine. com/WeeklyFolders/glazine12april2016/ trade_fabricator_dungannon.htm. READER ENQUIRY No: 0616/0055

June 2016 | www.glassnews.co.uk

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TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Switching To Anglo Made Easy which? gives Homeglaze the first ever

window industry ‘trusted’ badge

Pioneer Trading installer customer Homeglaze Home Improvements has become the first ever window company to be granted the ‘Which? Trusted Trader of the Month’ award. The family run business was given the April title for making effective use of the Which? Trusted Trader branding and logo on social media, in its Chigwell showroom and even on its vehicles and workwear. Homeglaze Managing Director Colin Morgan said: “It’s great to be given the award, especially as we’re the first window company ever to be chosen. “When we set out with Homeglaze five years ago, we wanted to do things differently. Now, Which? has given us a platform to convey that message to all our customers.” Pioneer Trading Sales & Marketing Director Andy Linnett added: “We have always supported our trade customers in promoting themselves to their own consumers so

we’re very happy to see Homeglaze has been recognised in this way, especially by such a respected organisation as Which? Homeowners trust endorsements like this so they can be a real benefit to any company that earns them.” Every month, Which? gives the award to one of the thousands of member companies throughout the UK that have not only earned a place is its Which? Trusted Trader online directory but also worked hard to see that consumers understand what Which? Trusted Trader is about by promoting the brand among their accreditations and in their own branding. There’s more about Homeglaze Home Improvements and its Which? Achievements on http://homeglaze.co.uk/which and http:// trustedtraders.which.co.uk/articles/trader-ofthe-month-homeglaze-home-improvements. READER ENQUIRY No: 0616/0057

Switching suppliers in the consumer market has now become the norm, with a whole web industry built on the back of it. Whether it’s car insurance; bank, power or broadband there is a switching service to help you find the best deal, with help throughout the process of making the move. When it comes to the trade there is still a lot of trepidation when changing suppliers, this is mainly down to confidence and trust in the supply chain. It comes down to simply ‘Can they do what they say; will they deliver on time as promised? These are just two of the reasons why companies remain with the same supplier, even though they could make savings by changing. When it comes to window and door reinforcement, there is added pressure that their systems company as part of a package supplies some companies direct. This does not give any alternative in gaining a competitive edge. “We are faced with many questions from prospective new clients in regards to their reinforcement supplies”, comments James Lister, Operations Director at Anglo European. “Reinforcement is a central element needed in the fabrication of UPVc windows and doors, a simple late delivery or wrong order and production would grind to a halt. Therefore customers have to be assured that we can deliver and fulfil on our promise, and we also have the capacity to deal with their orders large or small. The simple answer

SPECTUS SHARES A DECADE OF SUCCESS WITH CLIFFSIDE 2016 sees Lincolnshire-based Cliffside Windows celebrate its 10th anniversary with leading PVC-U extruder, Spectus, and complete some 50 years servicing its local area. Situated on its own 2.5 acre site in Central Lincolnshire with showroom, factory and office facilities, Cliffside Windows is ideally situated to cover the Lincolnshire area. Proud to reach another landmark in its 50 year family history, during this time it has built an enviable reputation for quality and there is no doubt that the use of the Epwin Group products, including Spectus branded profile, has contributed to its success. “Cliffside is always looking forward to exciting future developments,” said joint owner, Sally Hunt. “One trend we have noted is the increasing number of existing PVC-U windows that are being changed. Although the windows were sold some 30 or so years ago and are basically sound, existing customers are updating due to advancements in glass technology and security features. Due to Cliffside Window’s service first time around, many of these enquiries do not incur multi-quote situations, and for younger companies in the industry this will give encouragement for replacing the replacements.” Wolfgang Gorner, Commercial Director of the Window Systems Division at Epwin Group congratulates Cliffside Windows on the

is YES, and that’s a promise we make to all our customers”. “To help new customers for the first few weeks we help them through the ordering process and keep a close watch to make sure that they are OK with the system, what you could call a switching service. Our level of knowledge within the market and in depth understanding of our customers allows us to correct mistakes made in the ordering process, making sure the client gets exactly the right reinforcement they require, and at the right time. Our staff will continue to monitor orders and double check everything whether the order is a few hundred or tens of thousands of pounds as part of our customer care package,” concludes James. Over recent years Anglo has grown to be one of the leading suppliers of steel window and door reinforcement in the UK. This is not just based on existing clients growing and fabricating more products, therefore ordering more reinforcement, it is simply because more and more companies are turning to Anglo for their reinforcement requirements. Super fabricators such as Polyframe Group, Pearl, Tradelink, Direct Trade, Total glass and Frameline to name a few, that are now benefitting from the unique customer service provided by Anglo and their dedicated staff. For further details contact Anglo European on 0161 231 2354 or visit www.angloeuropean.net.

(L to R) Epwin's Clare O'Hara, Nigel and Sally Hunt of Cliffside and Epwin's Kat Earl.

READER ENQUIRY No: 0616/0059

REHAU MARKS 25 YEARS WITH BSI KITEMARK

anniversary: “Cliffside is a wonderful example of how a family-run business group can grow and develop its market for over 50 years. Well respected in their area, we are very lucky to have them as a Spectus customer. Cliffside always puts its customers first, offering quality, service, and value. Well done.”

Lorraine Balch, Certification Manager at BSI, made a special trip to the REHAU stand at the FIT Show to congratulate the company on continuously holding its BSI Kitemark for 25 years.

Part of the wider Epwin Group, Spectus Window Systems has been making marketleading PVC-U window and door products for nearly 30 years.

REHAU’s UK Chief Executive Martin Hitchin and Quality Manager Mark Gajda received a framed certificate from Lorraine to mark what is a very significant achievement.

Epwin Group Window Systems Division Managing Director, Clare O’Hara, and Katrina Earl, Key Account Manager, presented the owners with a commemorative plaque on the opening day of this year’s Fit Show to thank them for their support over the last ten years.

Speaking at the presentation, Lorraine said: “The whole team at REHAU windows should be very proud to have reached this 25 year

For more information about Cliffside Windows visit www.cliffsidewindows.co.uk or call 0800 9700 190. To find out more about Spectus visit www.spectus.co.uk. READER ENQUIRY No: 0616/0058

anniversary. They have shown real dedication to retaining the Kitemark throughout the rigorous programme of annual checks and to retain it for 25 years is a huge achievement. “The BSI Kitemark stands for quality, safety and trust and therefore when products carry the Kitemark, customers can feel confident that the product has been independently tested on a regular basis to ensure that it will perform to that consistent quality every time.” Martin Hitchin added: “REHAU’s Kitemark achievement is one of the most instantly recognisable symbols of our commitment to production quality. It’s a vital part of our offering to customers and retaining it for 25 years is certainly testament to the expertise and commitment of Mark and the whole of the quality and production teams.” www.rehau.co.uk READER ENQUIRY No: 0616/0060

June 2016 | www.glassnews.co.uk

0616/0061

Don’t just take our word for it – read why Polycastle made the switch… www.liniar.co.uk/case-studies

Stylish, Strong, Silent and Secure Crammed full of innovative features, the Liniar patio door range is quick to fabricate and easy to install. •

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TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

The Window Outlet’s Ben Warren

reaches Trailblazer Top 40

There’s more cause for celebration at booming aluminium fabricator The Window Outlet this month, as it’s been announced that company director Ben Warren has reached the final 40 in Business Leader Magazine’s prestigious Trailblazer Awards. Founded in 2013, Business Leader has quickly risen to become the most credible, influential business publication in the South West of England, distributed to over 30,000 readers across the region. With its inaugural Trailblazer Awards, BLM is seeking out the pioneers, innovators, disruptors and outstanding leaders who, through their hard work and determination, make things happen in business. Hundreds of initial entrants have been whittled down to just forty, of whom ten will be named BLM Trailblazers, and one will be named Trailblazer of the year. When 32-year Ben started The Window Outlet, he had a clear but incredibly ambitious vision of what he wanted to achieve: the best and biggest aluminium fabricator in the business, delivering the sort of lead times and

quote turnarounds usually only associated with uPVC, and truly exceptional customer service. In the space of just eighteen months, his Bristol-based start-up became one of the most respected fabricators in the region, with a reach stretching as far east as Oxford. Maintaining its signature commitments to 24-hour quote turnarounds and two-week lead times, The Window Outlet now supplies AlUK and Raeyners aluminium to clients across the South-West of England, and has £2m turnover in its sights. “It’s obviously an honour to be put through to the final 40,” commented Ben. “BLM is hugely respected among the South-West business community, and, particularly considering the quality of the competition, I’m delighted to be going through to the next stage.” “All that said, I also want to acknowledge the massive contribution my fantastic staff members have made to The Window Outlet’s success. I started the company, and have worked hard to get it where it is today - but it goes without saying that I couldn’t have achieved any of it without a first-class team backing me up along the way.”

Simple but adaptable:

the secrets behind National Plastics’ success National Plastics is the largest independent trade counter in the UK and will have 50 depots open by the end of 2017. But what’s the secret of its success? Geoff Foster, the company’s Managing Director, has been sharing his secrets. “We have a very simple strategy, but we make sure we stick to it,” says Geoff. “We identify and meet customers’ requirements so we know we’re giving them what they need. This clear direction informs everything we do and to keep it on track we continually plan for the future so we know we’ve got all eventualities covered and can quickly adapt to changing circumstances.” Of course, that simple strategy requires a lot of hard work in three areas in particular: sales and marketing, operations and finance.

“For us to get our sales and marketing tactics to work, we have to be sure we’re offering the right products and services,” says Geoff. “That means watching the market to understand new developments, researching the products that fulfil market need and developing a range that delivers at all price points.” Then there’s the operations side of the business. “Our customers’ businesses depend on our reliability and it’s vital they can trust us,” comments Geoff. “We forge strong relationships with our suppliers so we can be sure they won’t let us – or our customers – down.” Finally, there’s the finances. “Our buying power means we can negotiate some exceptional deals,” says

On the 23rd June, Business Leader Magazine will host an exclusive champagne reception in Bristol at which the top ten Trailblazers will be announced. Each will be interviewed and profiled in the July edition of the magazine. For more information visit www.the-window-outlet.co.uk or call 0117 405 8488. Ben Warren – The Window Outlet MD.

Geoff. “It means we can offer competitive prices that our customers really value.” But for Geoff, getting it right in these three areas would be nothing without his company’s secret ingredient. “You always have to consider the ‘what ifs’. We have plans in place that mean we are able to adapt what we do to still carry on delivering what our customers need. Take the recession, for example. When it hit, I promised my staff that no one would be made redundant – and no one was. In fact, we grew by £10 million in five years. It’s tribute to the quality and strength of the team as well as our adaptability that we managed to do that.” He concludes, “Every business can put strategies in place. But you need something more if you’re going to succeed. I truly believe we’ve got that secret ingredient and I’m proud to be leading a company that is consistently able to give its customers what they need and is growing year on year as a result.” Tel: 0800 011 3503 www.nationalplastics.co.uk

READER ENQUIRY No: 0616/0062

READER ENQUIRY No: 0616/0063

Industry figurehead sees big increase in new members The Consumer Protection Association (CPA) has seen a big increase in membership over the last five months, with a 25% spike in companies joining the organisation compared to the same period last year. The CPA is the home improvement industry’s leading Insurance Backed Guarantee and Deposit Protection provider. Hundreds of elite companies make up the CPA’s membership base, with the bulk of them operating in the glass and glazing industry. Directors at the company say that many of the new influx of members are coming from competing IBG providers, who are well recognised industry names. CPA Director Jeremy Brett comments: “We’ve been providing IBGs and associated services for over 20 years now; and consumers know and trust the CPA name and brand. In 2015 an independent survey showed that 70% of consumers believe that our members provide the most protection, making them more likely to win business against their competitors. “We’re also noticing a shift towards companies wanting to work with independent

providers rather than big organisations that may not be specialist in providing IBGs; but still offer the service.

“Feedback also shows that our new members like the fact we give them added value products such as quarterly reports that help them improve business performance, as well as finance options and marketing support. The CPA is also recognised as the go to resource for raising standards in the industry and we engage and lobby government for change on behalf of our members.” For the quarterly assessment reports; every time an installer registers an IBG, once the job is completed the consumer is sent a questionnaire to fill out, asking a series of questions about the installer’s work and approach. This data is then collated by the CPA and sent to the installer in the form of a quarterly report, helping them to identify areas of service for improvement and increase best practice. Jeremy says the quarterly reports and marketing materials are incredibly popular with its members; and says the CPA’s support goes above and beyond increasing sales. Karl Girling from Pedmore Windows - a CPA member – had this to say about how the

organisation has helped Pedmore consistently grow over the last two decades. He comments: ‘As a member of the CPA our customers are able to see we are committed to offering a quality service, backed by an excellent independent Insurance Backed Guarantee (IBG) provider. This support structure has enabled us to grow over the years, together with the sales and marketing material we receive from the CPA.’ On the support he received from the CPA throughout the year, Karl comments: ‘Every quarter we receive lots of marketing literature and a colour A4 graph chart, with independent customer feedback on our company’s installations. We display this in our showroom and it is an excellent tool for helping us to close sales. ‘From our experience with the CPA, we can’t see why other companies looking to offer Insurance Backed Guarantees would not choose them as the number one provider.’ READER ENQUIRY No: 0616/0064

June 2016 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Eradicate wastage & supercharge your campaigns It may seem obvious that if your Google AdWords account is well managed the results will undoubtedly be positive and your view of this method of advertising will reflect this. However, to achieve success it’s essential to get everything right and this is easier said than done! To this end, companies who have a poorly managed Google AdWords accounts often think that pay per click advertising doesn’t work, this is generally a misconception! We’ve reviewed hundreds of Google AdWords accounts and it’s a sad fact that the majority of accounts we’ve analysed have resulted in some shocking findings! Unfortunately this is not only the result of poor DIY AdWords management, but accounts that are supposedly being managed by professional Google AdWords agencies as well! In this article I’ll uncover the top 5 areas where we most commonly find where improvements can be made: • Conversion tracking is essential for identifying areas of your campaigns that are working and those that are not. Many accounts we review do not have this setup and it’s the most common reason for the failure of Google AdWords. If you can’t track how visitors complete your goals then how do you know where to weight budget, which keywords to remove, which ads are performing best, the list goes on! If you’re serious about generating quality

leads and being able to streamline your budget then read up about conversion tracking ASAP. • Poor choice of keywords is an extremely common problem that we experience in a huge amount of accounts that we review. Keywords need to be broken down into AdGroups which then target specific areas of your web site where you’d like to land a visitor. All too often we see a poor choice of keywords. Sometimes the keywords are too broad and trigger many other unwanted variants and other times the keywords can be obscure resulting in visitors clicking on your ads when they’re not genuinely looking for your product/service. Choosing your keywords carefully is important to the success of your campaign. Add in the complication of keyword match types and some accounts fail to produce the results necessary to make AdWords successful. More info about keyword match types here: https://support.google.com/adwords/ answer/2497836

• The previous point leads me directly to negative keywords. These can be created in all sorted of areas of your account but our favourite are negative keyword lists. The idea behind negative keyword lists is to refine what can trigger your ads. Used when using match types such as broad and phrase match, they work by defining keywords you do not want to allow. For example, you may be a locksmith servicing London and use the keyword London locksmith, what if people were looking for a job and type in London locksmith jobs or you specifically didn’t offer automotive services and your ad was triggering for automotive locksmith London. Proper use of negative keywords will save you a huge amount of your advertising budget and you’ll free up budget for new enquiries! • Using a Google AdWords agency is generally recommended to get the most from your advertising budget, specifically speaking it’s advisable to make sure they’re a Google Partner which means they should be adhering to best practices and keeping their knowledge current! However, I have spoken with many people who constantly report having broken relationships with other agencies because they did not manage their AdWords account in line with their expectations which results in little or no enquiries/sales. When given the opportunity to review an account for a prospect, the first thing we ask is whether there has been another agency

involved. It’s sad how often we find that poor decisions have been made which leads to underperforming campaigns or worse. To understand what your AdWords agency is doing to help optimise your account you can look at what they’ve been doing. It’ easy to do and will give you an overview of the activities happening on the account! Simply login to your Google AdWords account, click on Tools and then Change History. • Anti-Click Fraud is our specialist subject and can be extremely destructive if is occurring on your account. Click Guardian have a system which provides not only unparalleled transparency you can’t get from Google, but detects and protects against competitors, people and bots from clicking on your ads excessively. It works by monitoring visitor behaviour and with a simple to use dashboard allows the advertiser to prevent excessive clicking where attacks are automatically blocked. This has led to massive savings and a noticeable improvement in AdWords performance for Click Guardian clients. Click Guardian Pro is free to trial for 14 days and £20.00 per month thereafter on a cancel anytime basis! Tel: 01245 363997 - www.ClickGuardian.co.uk Hello@ClickGuardian.co.uk

READER ENQUIRY No: 0616/0065

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TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

National Plastics: the trade counter that installers want

Solidor wins over 1000 new customers with Insight Data Solidor, who have been partners with Insight Data for four years, have revealed how Insight’s cloud-based CRM system Salestracker has helped them to acquire more than 1000 companies directly through the system and with distributor partners who are assigned leads through Salestracker. The composite door manufacturer fully adopted Salestracker’s advanced features to manage their sales and marketing activity, and the system is now used throughout the entire business. Amanda Shelley, Internal Sales Manager for Solidor commented; “We use Salestracker internally in the office for sales and marketing, and our sales team use the mobile version extensively out on the road. So far we’ve managed to bring in over 1,000 new companies using the system, it’s an essential part of our daily life!” Insight Data developed Salestracker as a sales and marketing platform that includes the Insight prospect database, giving users access to the entire database of over 15,000 fabricators and installers in the UK with detailed market intelligence, along with an optional list of 45,000 builders, architects and construction firms. “Salestracker is far more than just a prospect database though” insists Amanda; “the system

Gareth Mobley, Managing Director.

tracks and manages all activity, records leads, sets tasks and has a great map feature and document storage. It also includes financial and credit data, giving us great information about potential customers” Gareth Mobley, Managing Director of Solidor added; “We have been using Salestracker religiously. We use it to record all the visits we make. The guys on the road use it to help them locate prospects and the traffic light system shows our team whether prospects are credit worthy or not. It has been instrumental in our growth over the past 4 years.” For more information on how you can utilise Insight Data’s Salestracker system contact us on 01934 808 293 or email us at hello@insightdata.co.uk. READER ENQUIRY No: 0616/0068

Earlier this year, National Plastics launched a campaign asking people to nominate where they’d like new National Plastics’ trade counters to open. To date, the company has 123 recommendations for new locations: a clear demonstration of how popular the trade counter network is. Geoff Foster, the company’s Managing Director, celebrated the success of the campaign and said: “We’re delighted to have received so many nominations so far – it shows that our offering of a one stop shop, experienced staff and competitive pricing is exactly what people want.” The We Want Better campaign is part of a wider strategy by National Plastics to have 50 stores in the network by the end of 2017. Geoff commented: “Our campaign gives us feedback straight from the market and

will be incredibly helpful in choosing priority new store locations. To be receiving so many nominations is a huge endorsement of our company and proves to us once again that our expansion plans are exactly the right thing to do.” National Plastics is the UK’s largest independent trade counter and one of the industry’s biggest success stories. It has added £10 million to its turnover in

the last five years alone. And as the response to this campaign shows, the success looks set to continue. If you’d like to nominate a location – and be in with a chance of winning £5,000 of building plastics if a store opens in your nominated location – log on to www. wewantbetter.co.uk. Tel: 0800 011 3503 www.nationalplastics.co.uk READER ENQUIRY No: 0616/0069

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Call Dave today and deal direct with the Director! Tel: 01226 245373 or Email: dave@wowyorks.co.uk World of Windows, 19 Claycliffe Road, Barnsley, S75 1JU

www.glassnews.co.uk | June 2016

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

ATLAS CELEBRATES FIRST YEAR OF INSTALLER COMPETITION WITH A DOUBLE WHAMMY Atlas is marking the successful first anniversary of its Atlas Installation of the Month competition with the announcement of a double win for one of its top installers. Entries have been pouring in every month for the competition which was launched a year ago to honour the best Atlas orangery, conservatory and rooflight installations. Atlas has announced 13 lucky winners so far and has now crowned Mendip Conservatories as the first to win, not once, but twice, in the March competition. The first winning entry from the Bristol-based installer was a replacement conservatory on a 130-year old mock castle in Bath, which housed a well-established grapevine. Mendip worked closely with the technical team at Atlas to create a robust and inviting conservatory to replace the original timber structure which was on the verge of collapse. Providing a fitting setting for the grapevine, the new specification includes a white aluminium Atlas conservatory roof and white PVC-u woodgrain windows from Atlas’ sister company Customade. The second winning entry - to replace a poorly constructed conservatory with a smart wraparound extension - was the biggest and most ambitious project that Mendip had ever undertaken. Mendip developed a bespoke window system which was complemented by an Atlas roof system. Both the windows and roof were finished in a traditional Ral colour - Stone Grey 7030 - to contrast with the traditional style property. Kim Eyres, owner of Mendip Conservatories, said: “We are on a mission to win in this year’s Installation of the Year awards so we’re

Window industry software specialist flags up three most common sales mistakes

absolutely delighted to have won a double award for two very different projects. Both of them were complex and challenging and we worked together with the Atlas team to make them successful installations. The customers are delighted with their new extensions which have breathed new life into their properties. We’re really proud of these stunning installations and our double victory in March.” Berkshire-based Thames Valley Windows scooped the winning prize in February for a fabulous contemporary orangery on a 1920s mock Tudor property in Maidenhead. The original timber conservatory made way for an orangery which featured a dark grey aluminium Atlas roof. The open plan living and kitchen area was finished off with bi-folding doors to seamlessly connect the indoor and outdoor spaces. Ryan Schofield of Thames Valley Windows said: “This is a really imaginative project and the client loves their new space. We were keen to show this impressive installation off and it’s an honour to win an award for it.” Entrants can submit their Atlas roof installations via Twitter to @Atlasroofjohn using the hashtag #AtlasShowOff or on email to marketing@atlasroofsolutions.co.uk. For further information, please contact Atlas on 02838 327741 or visit www.atlasroofsolutions.co.uk. READER ENQUIRY No: 0616/0071

TuffX offers ‘Ambience conservatory roof glass’

marketing package to help retail installers

Specialist toughened glass manufacturer TuffX, renowned for being one of the most customerfocused companies in its sector, is set to enhance that reputation with its latest move. It has updated marketing materials for its Ambience range of conservatory roof glass, to help its retail installer customers make the most of sales opportunities. The package includes a brochure that features

details of the Ambience range of conservatory roof glass products including ‘Ambi-Max oversize’ which enables homeowners to have 4mm toughened insulated glass units up to 4 metres in length. Alongside stunning high quality imagery, the brochure also highlights the benefits of Ambience performance roof glass including self-cleaning, solar control properties and thermal efficiency. We also offer the entire range of glass samples in a simple easy to explain visual wallet. Recognising the importance of online marketing in today’s digital world. Customers are offered a website link showcasing the

entire ambience range which can be customised with your own corporate branding and company logo etc. Using high quality marketing materials is essential if retailers want to stay ahead in a competitive market, this takes time and expertise to put together. By providing Ambience marketing materials, TuffX is helping its customers with the information they need and demonstrating why it’s one of the most forward-thinking companies in the sector at the same time. Tel: 0845 3400 200 www.tuffxglass.co.uk READER ENQUIRY No: 0616/0072

A day at the races for National Fenestration Award Winners Managing Director, Mark Dudley

High pressure sales, “too-good-to-be-true” discounts, and not hitting the relevant chord with the end consumer during the sales pitch are three of the most common mistakes made by sales people in the home improvement sector, according to a leading software developer for the window and door industry. Gloucester-based Windowlink has been helping retail companies improve sales conversion rates in the domestic market for over 30 years, through its leading retail applications, Focus and Vector. Managing director Mark Dudley, said: “Our presentation, sales and pricing software solutions are helping hundreds of forwardthinking installers across the UK maximise their chances of success in the consumer market. “Dated sales techniques such as offering huge discounts, pressurising the homeowner to commit to an order, or being unprepared for your sales pitch – they are all regarded as unacceptable by the knowledgeable modern consumer who values transparency and professionalism above all else. “Vector and Focus give salespeople the tools they need to deliver a very different kind of sales pitch – relaxed, friendly, and transparent. Our software turns selling into a collaborative process – customers design their windows, doors or conservatory/orangery with the salesperson. While Focus and Vector do not pressurise the homeowner into making a decision, they are a very powerful sales aid, helping installers increase conversion rates exponentially, with much less effort.” Featuring an instant pricing option which can be fully customised to reflect a window retailer’s exact rates, alongside their individual product portfolio, Windowlink’s applications are also protecting companies from the industry’s characteristic sales staff migration. Whatever the reasons behind it, the high turnover rate of sales personnel can be a very serious setback for double glazing firms, especially when taking into consideration the amount of time necessary to train new staff and get them up to speed with the product offering.

20 leading industry companies, 40 drivers, 37 races, 3 teams, 9 cars and ONE fantastic day! This was the reward for the winners of the 2015 National Fenestration Awards held at Oulton Park at the end of April, and was unanimously voted as a truly great day. If it’s something you want to have a go at in the future, simply enter the industry’s newest awards programme. Its 4th year has just begun and the NFA’s offer something for absolutely everybody in the industry – there are no fewer than 17 categories to nominate your peers in the industry for, or to be nominated for yourself. With over 3,500 individual votes cast to decide the 2015 winners, the number of people registering their interest is continuing to grow and 2016 is already looking like it is going to bigger again. Jason Grafton-Holt who started the National Fenestration Awards was taken by the enormous enthusiasm for the winners day “A week after FIT Show it was great to be back in the company of so many of our industry peers and the same atmosphere we saw at Telford was on show again at Oulton Park. It was the biggest and the best race-day yet and we are already looking forward to the next one”. “We are really pleased with the way the National Fenestration Awards are going now; to have an awards programme which gives individuals within a company the opportunity to be recognised, as well as companies themselves is so important. We all know ours is a real ‘people’ industry, and we want to embrace this as fully as we can”. “Nominations for the 2016 awards closes at the end of August, so there is still plenty of time to nominate your colleagues, customers, or suppliers. We want as many people as possible to get involved”. For more information, visit www.fenestrationawards.co.uk

“Focus and Vector can be customised to display only the products you offer, together with the colours, hardware, configurations and features available in your range, while eliminating costing mistakes thanks to the handy instant pricing option,” said Mark. “By using our highly intuitive applications, new sales staff do not need to go through lengthy training processes, saving the company a considerable amount of time and money on a regular basis.” Tel: 01452 348575 - www.windowlink.com READER ENQUIRY No: 0616/0073

READER ENQUIRY No: 0616/0074

June 2016 | www.glassnews.co.uk

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www.spectus.co.uk/spectrum-range #chaserainbows www.glassnews.co.uk | June 2016

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Deceuninck:

Supporting your business, is our business MD Roy Frost says Deceuninck grows by giving fabricators and installers the products and tools to build their business, because if they grow, Deceuninck grows. Consumers are confident and optimistic, referendum notwithstanding. The premium market in particular is growing strongly. But how are you doing? Selling more? How well you do depends on who you and your customers sell to, and what you have to sell them. In particular, do you have products that excite homeowners? Homeowners expect windows to be secure, energy efficient and weather proof. But if that’s all you’re offering, you’ve got a lot to do to convince them to buy on your terms. Do your products have that extra magic, the beautiful cool looks that make them sit up and lust when you show them? Pretty windows and doors stand out - in the eye, and in the memory. So they get bought more often at better prices. And after decades of white and a few standard woodgrains, homeowners have fallen madly in love with colour. When you offer it, they choose colour. Colour has moved on. It’s getting on for one in three windows and doors. So, if you don’t have pretty windows & doors, in a big range of colour from stock – so you can sell colour

in the same lead time as white, across all your windows and doors, with colour matched cills, trims and ancillaries – then you’re probably trailing behind your competitors who do. Our strategy is to help fabricators fulfil their potential, giving them the products, service and tools to help them sell. And our strategy is working. We hit record sales at the end of last year, and are 30% up on 2015. Our customers are flying!

Giving homeowners what they want We’ve spent the last three years investing in products that fabricators and installers love to sell, and homeowners want to buy. Our new Heritage Flush Sash looks beautiful. It suites with Deceuninck’s Heritage system and is outstanding: A+ energy efficiency, PAS24 security, great weather performance, and a night vent facility with popular Maco or Yale hardware. It’s in 26 colour ways from stock, with matching cills, trims and ancillaries. Slider24 is a #BestInClass sliding patio door: Class A4 air permeability (600Pa),

Class E8A water permeability (450Pa), and Class A3 wind resistance of 1200Pa. It looks beautiful. How many sliders can you say that about? And it’s in 26 colours-from-stock so homeowners can have their windows and doors at the same time, on the same lead time as white. That’s an industry first!

Colour made easy Homeowners want colour and they don’t want to wait. So we’ve made it even easier to sell colour: 26 colourways from stock, including matching trims, cills, end caps and ancillaries. That’s always-in-stock colour for Heritage 2800, Slider24 patio door, Slide & Swing, residential and composite door outer-frames. No wondering or delay, fabricators can order a single length of colour profile if they want, and get it next delivery. That’s why we and our fabricators are No.1 for colour.

“Homeowners expect windows to be secure, energy efficient and weather proof. But if that’s all you’re offering, you’ve got a lot to do to convince them to buy on your terms. Do your products have that extra magic, the beautiful cool looks that make them sit up and lust when you show them?”

Building customers’ brands Fabricators and installers need to build their own brands to sell and compete effectively. MyBrand, a suite of tailored marketing materials - brochures, POS, roll folds, direct mail, websites, explainer videos and other sales tools - is an easy, cost effective way for fabricators and installers to grow. MyBrand is hugely popular and we’re constantly adding to it. Recent additions include new brochures for our composite door range and Slider24, new Technical Guides, plus large Foamex boards for showrooms to promote colour. There’s a new range of brochure designs for extra personalisation. Armed with these bespoke sales aids, customers build their identity and stand out from the crowd. Supporting your business, is our business. That’s part of the Deceuninck Experience. If you’d like to move faster than your system company will allow, call me, Roy Frost on 07808 365234. We’ll give you wings! Follow @DeceuninckUK.

READER ENQUIRY No: 0616/0076

June 2016 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Ensure you’re insured

Stroma Certification’s Commercial Manager, Andy Sharp, discusses why all installers should be appropriately insured and introduces you to Stroma Insurance Services.

Q. What will an insurance policy cover include?

Q. What are the advantages of Stroma Insurance Services?

Q. What is the key feature of Stroma Insurance?

It depends on the particular insurance policy, but typical levels of cover include things such as public liability, employers’ liability, tool cover, theft protection, van insurance and legal protection. It’s important you understand the policy in full before taking one out and make sure to always read the small print so you’re aware of any exceptions or limitations.

We’ve partnered with an FCA-approved UK insurance company to bring this product to market. Our insurance cover is flexible, which means that you tailor the package and the payments to suit your individual requirements and circumstances. We recognise that no two installers are the same and Stroma Insurance allows the option to protect your business to the level you believe is best.

All policies include £250,000 Professional Indemnity cover and up to £5,000,000 Public Liability cover as standard. Plus, as part of our dedicated service our experts are on hand to offer advice and support throughout an insurance application – as well as answering any queries throughout the policy lifetime.

Q. Why is it so important to have insurance for your business?

Q. How can readers get insured with Stroma? Our insurance service is a benefit which comes with membership of Stroma Certification’s installer certification schemes. Our membership fee for Doors & Windows CPS is only £288 for the year so there’s never been a better time to join us. Then all you have to do is call 0345 030 5183 to speak with the insurance team for a no obligation quote on Stroma Insurance.

Basically it’s about protecting both your customers and yourself. If an incident occurs during the course of a job that either causes damage to the property or physical harm to your customer then as an installer you could be liable for it. Without insurance you might be taken to court and could risk severe financial penalties. In the UK, by Law, you must have Employers’ Liability Insurance if you employ staff. If you don’t carry adequate cover the Health & Safety Executive (HSE) could step in resulting in fines and prosecution. The credibility of your business could also suffer as the HSE publishes details of any business falling foul of the law.

Q. How long does it take? Clients can be put on cover and documents received via email within a couple of hours.

READER ENQUIRY No: 0616/0077

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JOIN STROMA CERTIFICATION’S JOIN STROMA CERTIFICATION’S JOIN STROMA CERTIFICATION’S AWARD WINNING SCHEME FOR AWARD WINNING SCHEME FOR AWARD WINNING SCHEME FOR DOORS & WINDOWS INSTALLERS: DOORS & WINDOWS INSTALLERS: DOORS & WINDOWS INSTALLERS: Repeat certificates only £5 n Repeatncertificates only £5

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*Calls cost 7p per minute plus your phone company’s network access charge or call 01977 665420. *Calls cost 7p per minute plus your phone company’s network access charge or call 01977 665420.

www.glassnews.co.uk | June 2016 twitter.com/stroma

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*Calls cost 7p per minute plus your phone company’s network access charge or call 01977 665420.

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Polyframe Launch NEW Technical “Insight Data is central to our App for I Phone & Android marketing strategy” says Glazerite Polyframe are proud to announce the launch of a new mobile / tablet app for window installers, builders and joiners. This innovative, on line manual includes everything the modern fitter needs to know when surveying, ordering and selecting which Polyframe product to install.

One of the UK’s leading trade fabricators, Glazerite, has embraced a new approach to sales and marketing since it introduced Insight Data’s Salestracker system.

Available to download from the App Store or Google Play, Polyframe customers can now have full access to all Polyframe technical information anytime anywhere.

Chris Thompson, Sales and Marketing Manager at Glazerite explains; “Salestracker is far more than just a prospect database. The software provides in-depth market intelligence and is a full CRM system that helps us track and manage prospect and customer activity, provides a financial summary and can be used both in the office and on the road by our sales team, using the smartphone version.”

The manual includes information such as available colours, profile information, size limitations, window energy ratings, installation guides and much more. Peter Dyson, Polyframe Group Sales Director commented “ This app is a great piece of kit for every Polyframe customer as they have everything they need to know in their back pocket. Customers can access the information 24 hours a day, seven days a week, from absolutely anywhere, eradicating the stress and inconvenience of carrying the paper manual around with them.” The Polyframe Technical Manual app also incorporates information on all profiles currently manufactured, including WHS Halo System 10 and Rustique, Rehau Total 70 chamfered and sculptured, Eurocell Logik chamfered and sculptured, Rehau fully reversible and Rehau Tritec 60mm system. It’s not always easy to remember individual specifications, detailed product information

The Veka fabricator partnered with Insight 4 years ago, and immediately saw the benefits of rolling out Salestracker across its entire business.

and colours, and as we all will know; errors can be costly. The aim of the app is to ensure that the correct product is supplied first time- every time, reducing the time spent waiting if an error is made. The app also includes locations of Trade Centres as well as Polyframe factory locations. Over the coming months the app will be further developed to include even more information relating to Polyframe and the full range of products available. The app is available now via the App Store on all Apple devices, or through the Google Play Store for the android version. For further information please contact Simon Loker, Marketing Manager, Tel: 07825 670963, Email: simonloker@polyframetrade.co.uk. READER ENQUIRY No: 0616/0079

Salestracker enables Glazerite to pinpoint specific customers by products, volume, location and other criteria. This avoids the need for a scattergun approach to marketing and enables the sales team to be faster and more efficient. “Using Salestracker means we focus on targeting just the companies we want to work with. It’s definitely about working smarter. With Salestracker we know who our target customers are and precisely what they do, preferred suppliers and more, with full contact details of all the decision makers including their email address and often their mobile number” added Chris. Insight Data developed Salestracker as a sales and marketing tool. The system incorporates

Chris Thompson, Glazerite Sales and marketing Manager.

the Insight prospect database updated live in real-time, giving users instant access on up to 60,000 potential customers in the fenestration and building industry, including fabricators and installers, general builders, architects and large construction firms. But the system also features an arsenal of powerful features including a customisable CRM system, financial data, Google Map integration, cloud document storage and full mobile solutions for field sales people. Jade Greenhow, Operations Manager at Insight Data commented: “Salestracker is a completely flexible system. Some companies use it simply to access prospect data or detailed market intelligence, others use the full power of the system to really drive business growth and improve sales and marketing results.” For more information, visit www.insightdata.co.uk or call 01934 808293. READER ENQUIRY No: 0616/0081

Andrew Wright Windows joins Deceuninck New free flip-book Andrew Wright Windows is the latest fabricator to join Deceuninck for its high quality, innovative products and vast customer support. Set up in 1937, the large Ayrshire based fabricator has been manufacturing windows, doors, conservatories and other home improvement products such as roofline and flat roofing for nearly 80 years. Its reputation for quality, high performance products and bespoke solutions is what sets Andrew Wright apart from their local and national competitors, and why Deceuninck is a perfect fit for their business. Andrew Wright is manufacturing Deceuninck’s popular Heritage 2800 system, which is available in 26 colourways from stock. In March, it expanded its showroom in Irvine to support its strong growth, giving customers

the opportunity to see and feel the quality of its wide range of products. It also recently rebranded. This latest development fitted neatly with Deceuninck’s MyBrand marketing support. A new tailored brochure has been completed for its showroom as well as POS material. Managing Director Charlie Berry comments: “We’re extremely pleased to join Deceuninck and are rapidly building a great relationship with their team, from personnel and sales to their large marketing network. Their support with literature and marketing campaigns in particular has been second to none. Initially we weren’t aware of the vast options available and the benefits to our business. “We know Deceuninck is well-known for its ‘pretty windows’”, continues Charlie. “But it’s their innovative design and high quality products that help us stand out. With our recently expanded showroom, we’re looking forward to showcasing Deceuninck’s Heritage 2800 windows and having newly tailored material at hand for visitors to take away and browse”. For more on Andrew Wright Windows call 0800 585 608, or visit www.andrewwright.co.uk. To find out how Deceuninck can help build your business and brand, call Sales Director Rob McGlennon on 07818 383385. Follow @DeceuninckUK.

Deceuninck Sales Director Rob McGlennon with Andrew Wright MD Charlie Berry.

READER ENQUIRY No: 0616/0080

explains ‘Why and how’ of compliance

Shrewd fleet managers will welcome the new online Fleet Matters, which offers valuable advice on compliance issues. The latest free flip-book in the Fleet Matters series from Fuel Card Services quantifies fleet risks, including stark statistics on the potential for accidents. It explains the fleet manager’s legal obligations, shows the benefits of compliance and offers suggestions on the help available. Every Fleet Matters issue gives clear guidance on a single theme, valuable for all fleet sizes and types, including owner-drivers with single vehicles. The

information is equally useful for owned, leased or ‘grey’ fleets and results from years of experience working with fleets nationwide. Four sections each conclude with clear ‘Action Points,’ relevant to all vehicle types and to both public and private sector fleets. Steve Clarke, group marketing manager, said, “Fuel Card Services is highly experienced in helping with vehicle management. We help a variety of fleets every day, working with everyone from public sector transport managers with hundreds of mixed vehicles to private sector fleets comprising just a few vans. We understand the issues, from legal compliance to stakeholder pressures, through talking with fleets all the time. Having built our breadth and depth of expertise over many years, we are now feeding it back to fleets.”

Fleet Matters readers benefit from easily finding any topic’s key points, with advice on best practice distilled into a compact space. Some of the information will already be familiar to many, but most readers find something new and valuable. It has no promotional or advertising content, just straightforward facts and advice to aid managers in running their fleets more effectively. The latest issue is available online, free, at http:// ow.ly/10EBIx. READER ENQUIRY No: 0616/0082

June 2016 | www.glassnews.co.uk

TRADE NEWS

The UK’s Leading Glass & Glazing Newspaper

Exlabesa UK: the new face of aluminium systems house Kaye Building Systems Ltd

One of the UK’s foremost aluminium systems houses, Kaye Building Systems (KBS), has rebranded to become Exlabesa.

Derek Hodgson, the company’s General Manager, says there were three simple reasons behind the decision to rebrand. “We’ve always extruded Exlabesa profiles because we recognise their market leading credentials. By rebranding ourselves as Exlabesa we can build

on what’s great about what we already do and take it to the next level using the power of the Exlabesa brand.” As Derek says, by rebranding as Exlabesa, the company will be able to benefit from the brand reach that an international company has to offer. Exlabesa is the largest privately owned aluminium extrusion company in Europe. It was incorporated in 1966 and now operates in 40 countries on three continents. But despite the name change, very little else will change at Exlabesa. Derek explains: “The company has grown year on year since it was founded in 2011 and we’ve developed a strong reputation for being the best at what we do and offering an exceptional package of benefits that add value to every fabricator. We will still offer a comprehensive product range and customers will still benefit from our inhouse anodising plant and in-house powder coating plant as well as incredible technical support.” Exlabesa extrudes aluminium profiles and facades for domestic and commercial applications. The product range includes the KWS51 casement window, the KWS75

“By rebranding ourselves as Exlabesa we can build on what’s great about what we already do and take it to the next level using the power of the Exlabesa brand.” casement window, rebated thermal doors, tilt turn windows, bi-folding doors, patio doors, thermal and non-thermal shop fronts and curtain walling. All products are extruded in the company’s state of the art Doncaster headquarters and can be anodised and painted in house too. All products are supplied ex stock from the warehouse for rapid delivery times. In short, Exlabesa offers everything an aluminium fabricator needs. With the rebrand, it seems likely that the best-kept secret in aluminium fabrication will be a secret no longer. Tel: 01302 762 500 www.exlabesa.co.uk READER ENQUIRY No: 0616/0083

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FACE TO FACE

The UK’s Leading Glass & Glazing Newspaper

THIS MONTH: Charlie Heeley Warehouse Team Leader, Mila If you’ve ordered anything from Mila over the past few years, chances are Charlie will have played some part in getting it to you on time, in full and perfectly packed. Here he talks about how Mila really is in his DNA and how he once missed out on the chance to be scouted by the Premier League champions Leicester City.

Your biggest regret in life… I wish I’d never started smoking. I was a pretty good footballer at one time and scouts from Leicester City were watching me when I was 14 or so. Smoking put paid to that dream though – little did I know then that the Foxes would one day win the league!

Someone or something that inspires you… I’d have to say my late Dad Roger. He worked at Mila for years as a packer and helped me get my first job here eleven years ago. We worked together for a long time and he showed me how important it is to take real pride in doing a good job

The temptation you can’t resist… Buying fishing gear – there’s always another gadget out there which I’m convinced will hook me the big one!

your career When and how you joined this industry… I worked on a farm for seven years and then got my first taste of warehouse work at Tesco. I joined Mila direct from there and was made a team leader after five years.

The job you do in 25 words…

It’s all about you Where were you born, and which part of the country do you currently live? I was born in Northampton and I now live closer to Mila in Long Buckby.

Your education and the subject or activity in which you excelled…

I’m responsible for a team of twelve and it’s our job to make sure all orders are picked accurately, packed properly and despatched on time.

Your greatest achievement… My four children are obviously fantastic but, work wise, it was probably going two years supplying to B&Q with a 100% picking accuracy score. That’s an awful lot of orders to get right and probably says a lot about my passion for the job.

The mistake you’d like to correct…

I went to secondary school in Northampton and my best subject by far was PE.

It’s too late to correct it now but I once left Mila for 6 months to work with a mate fitting air conditioning units. I soon realised that I couldn’t be away from the place though – what they say about Mila being in your DNA is definitely true!

Your favourite sports or interests…

The talent you would like to enhance…

Fishing, family and football. I’m a big carp fisherman and regularly go fishing and camp by the water’s edge overnight – I am even planning a trip to France to do just that later this year. With four young children, family is obviously a huge part of my life, and football is how I keep fit these days.

I’m fairly obsessive about creating what we call the ‘perfect order’ for customers and I always want to get closer to that, which means spending more time analysing metrics and performance and looking for those incremental improvements which will help us to get there.

and your future What you would like to do if you weren’t in this industry… Obviously, I’d be a full time fisherman.

A particular ambition… I’d love to one day own a Range Rover – not to show off but to pack full of all my fishing gear!

The way you want to be remembered… Definitely as someone who worked hard, went the extra mile and always tried to get things right.

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 54

June 2016 | www.glassnews.co.uk

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The

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Visit our website: www.bisonframes.co.uk Tel: 0800 321 7284 | Fax: 01226 707 947 Email: sales@bisonframes.co.uk T40236 - JAN16 - BISON HALF PAGE AD (265MM X 318MM)_V1.indd www.glassnews.co.uk | June 2016

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GLASS NEWS INTERVIEW: WOW

The UK’s Leading Glass & Glazing Newspaper

ADDING THE WOW FACTOR TO WINDOWS! When Dave Haley and Mike Cook of WOW (World of Windows) decided to start buying in their frames from Pearl Window Systems, Glass News scheduled an interview with the co-directors to find out more about the business.

manufacturing is now automated with investments in recent years in the latest technology. There are now bar coded manufacturing processes but Pearl has also bar coded the production staff! With the introduction of electronic screens at each manual section they now have computerised supervisors. The control of labour costs can make or break any organisation; having tighter controls and improved efficiencies not only streamlines the whole operation but also secures employment by Pearl performing at optimum levels. The figures are updated every 2 minutes detailing individual targets. Each member of staff is measured on target performance, driven by the daily requirements. Every product is tracked through the factory traceable to the individual fabricator who has worked on individual items. Accountability in both quality and performance is vital to maintain Pearl’s efficiencies and ensure quality.

Why Pearl Windows? Dave comments: “Pearl’s biggest attribute is their range and flexibility. We receive high customer service levels and Jeff (Jeff Walsh, Managing Director of Pearl Window Systems) is always accessible if you need him. We believe in the Liniar profile as being the best system available so it made sense to use one of the biggest fabricators of the Liniar profile.”

So buying in your frames and selling them on, is more economical? Dave continues: “We’ve always bought in our frames and we’ve always done a good job for our installers. We decided to become a part of Pearl Window Systems’ Liniar Approved Trade Outlets, to further strengthen our position, offering the best price possible along with the quality of product expected in today’s marketplace. “

What sets you apart from other suppliers? “We have a system in place which helps our installers gain more customers” says Dave. “When one of our customers gets a quote request we send the quote off for them on their own letter headed paper, we price up the cost and send a professional document to the end user, via email or in the post – its this professional touch which often wins the customer over, turning a quote into an order. “From the initial sale through to completion of the work, the end user has ultimate confidence in the installer, with a clear, concise paper trail which eliminates time on site such as the wrong hardware being ordered, or the incorrect frame size for a door. Our system won’t allow for error, so once the job is ordered, we know straight away its

correct and the homeowner will have their installation completed on time, every time. This is another reason why WOW’s customers enjoy such high levels of recommendation. “Our customers also know they can buy everything they need from us, we are their one stop shop. Understanding the needs of our installers is ultimate to our success and paramount to the success of our customers.”

You have recently moved premises; do you have plans of growth? Dave comments: “We’ve recently moved premises as we had out grown our previous warehouse. The new premises allow for more stock to be held as well as offering a ‘trade counter’ service for our customers. We have our own vehicles so we are able to offer our own delivery service – another plus point when you buy in from WOW. We are always looking to grow the business, but its also important to us to sustain the business we have, customers really do come first with us.”

To summarise WOW in one sentence, what would that be? “We want our customers to maximise their time in developing their business, so we’ve done all the hard work for them. Having the best supply chain behind you is key to all our successes and we want our customers to share in our success with their own businesses.” Since 1999, Pearl has had phenomenal growth and is a genuine one-stop shop. In order to

meet the needs of clients throughout the UK, Pearl Window Systems operates from a 60,000 square foot fabrication facility with an additional 15,000 square foot for stock holding in Bolton, Lancashire. This centre of excellence makes heavy use of cutting edge technology having invested over £3 million in state-of-the-art production machinery. The plant, coupled with the existing infrastructure and the use of progressive fabrication techniques, allows Pearl to deliver consistently high levels of quality. It also gives them impressive production capabilities of up to 3,500 frames per week. These facilities coupled with their own modern delivery fleet and a network of approved distributors throughout the UK enables Pearl to guarantee a 5 day lead time on most products, delivered to the door, complete and quality assured. Pearl Window Systems consistently review and monitor innovation within the sector to ensure they remain at the cutting edge of product and equipment development, and invest wisely. Two thirds of Pearl’s

The technology and bar coding systems can be clearly seen in the distribution systems. Each and every frame passed though QC is placed into a holding area, the frame is removed, scanned and then placed into a bar coded location where the system automatically acknowledges and updates itself without the need for any manual processes. Ancillaries and ‘extras’ are also bar coded adding to the ease of distributing even the smallest of items. The loading bays are colour coded to match the colour -coded computer and wireless Motorola scanners, making vehicle recognition as easy as possible when loading multiple vehicles and products. With this latest technology they have removed manual processes, eliminating double handling which helps to streamline processes and reduce costs, making for a cleaner and happier working environment all round. It doesn’t end there. Every item is loaded via scanning stations onto each vehicle and they now possess the technology of portable scanners, which allow them to unload at customers using android phones. As each item is unloaded it is scanned using a wireless portable scanner. Through the android phone, this is updated on Pearl’s system via the phone’s SIM card, enabling complete traceability together with real time data on the system. Every customer has a unique PIN to acknowledge their delivery. By the time the vehicle has left the customer’s premises for its next destination, the information is already on Pearl’s server back at base. Outsourcing to a company such as Pearl Window Systems makes enormous sense as it allows the customer to focus their resources on their main lines of business, minimize the overhead/tooling costs, while controlling manpower and training costs. Concentrating all the energies on the management’s core competencies produces faster results than the hiring of staff and running their own production which, in turn, saves money, resources and it speeds products to the marketplace. READER ENQUIRY No: 0616/0087

June 2016 | www.glassnews.co.uk

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manager www.glassnews.co.uk | June 2016

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

Thermal join

the 100 club...

They say there is no substitute for experience. If this is true, then Kommerling trade fabricator Thermal Window and Conservatory Roof Systems is right at the front of the queue with over 100 years of combined window industry experience amongst its senior staff – in fact closer to 150. “I guess it is why we feel we really understand the industry we work in” says Director Paul Hardcastle. “Myself and the rest of the senior team, like a lot of other people in the industry, have been in it from a young age; we have followed the same path as so many others too – working in some very large fabricator businesses before branching out to start our own company”. “When we took a closer look at our company recently we realised that between us the senior team has close to 150 years’ experience, and there really is no substitute for that”. “Over those years we have developed some very clear principles for our company which we believe are right for us, right for the type of customers we have, and right for the way we like to do business”. “I have used the phrase before – we are ‘old school’ in the way we like to work with our customers – that’s not to say we are not a forward looking company. Far from it, in fact we are constantly investing in machinery and other

areas of our infrastructure to make ourselves the most efficient we can be but without becoming fully automated – we don’t want to lose the ability to have flexibility in the way we service our individual customers and nor do we want to become slaves to a production process which runs us, rather than us running it”. “We live in the real world – things happen and we need to be able to cope with those things when they happen to support our customers at all times”. “We know that in manufacturing Kommerling products we are offering the trade one of the best PVCu window systems in the industry; our other products – Avantis Hardware, Solidor Composite Doors, Schueco and Internorm Systems are all leading products in their particular fields. These are the modern

and innovative products that we want to give our customers and we will continue to look for other complementary products”. “I have said before the key to our success is very simple – we manufacture really good technical product systems and we do it well, and we support that with great personal service”. “Our office based team have years of experience in the industry and they develop really good strong relationships with our customers; they get to know what a customer

wants, how they order, and can usually spot a problem if there is one because they do have that understanding of how they work and what products they want”. “We offer a five-day turnaround on standard white product, ten days on glazed and foiled frames, and competitive lead times on all other products. The way our team works with the customers means there are rarely any problems. If there are, we have a fast-track remake line and we take the view that we will make and deliver the replacement product first and look at where the fault lies later – it is all a part of the extremely high levels of customer service we like to offer”. “We see our experience as a real asset in running our business and working with our customers, and we will continue to develop new products and service offerings to suit their requirements”. “As a part of our continued development we will also be announcing an exciting re-brand to the market very shortly which will see our website re-launched under a new ‘Thermal Trade Frames’ banner. This will support everything we try to do for our customers and will reflect the principles of the company”. Thermal Window and Conservatory Roof Systems manufactures the full range of Kommerling products in both chamfered and ovalo systems. For more information, www.eco-thermal.co.uk.

READER ENQUIRY No: 0616/0089

June 2016 | www.glassnews.co.uk

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0616/0090

www.glassnews.co.uk | June 2016

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

ARCHES & CURVES RESTORE VICTORIAN HOSPITAL LANDMARK

FRAMEXPRESS ADDS OPTIMA SYSTEM TO ITS PORTFOLIO – WITH IMMEDIATE EFFECT

A whole array of window shapes including arched and semi-circular as well as many more conventional have been reproduced to retain the iconic look of a famous Victorian hospital in its new life as luxury apartments.

After Profile 22 recently launched its new Optima system for the window, door and conservatory sector, frameXpress is delighted to announce that it will be leading the way as one of the first to offer the new system to customers.

The Royal Manchester Children’s Hospital has been a landmark in the Pendlebury district for nearly 140 years so the preservation of its striking appearance was essential to the refit, but the need for such a variety of shapes and sizes might have been too much of a challenge for some. As well as putting considerable time into detailed measurement, installer D&M Windows created a series of templates for fabricator The Glazerite UK Group Limited to work from, as D&M managing director Mark Hoolickin explained: “It is a really beautiful building and very well known in the area so it was all well worth the extra effort. Glazerite were very supportive and everything went exactly to plan without a hitch.” Oldham-based D&M, run by Mark and his son Darren, installed in total 90 PVC-U windows fabricated from the VEKA Matrix 70mm bevelled system by Glazerite at its North West manufacturing unit in Bolton with frame bending by Universal Arches. The client was Wiggett Construction, which, as Wiggett Homes, is now offering the properties under the building’s new name of Oaklands Lodge. Owner Phil Wiggett said: “We have worked with D&M many times and, as ever, they did an excellent job without any problems. This building is a landmark so it was important to

preserve its character and the new windows have helped to achieve that.” Glazerite’s Peter Smith said: “This is the kind of project where the commercial experience of a company like D&M really comes into its own. The job was expertly surveyed and installed and the attention to detail ensured that everything ran smoothly for us, for the client and for the fitters. The new frames have brought the building back to life as well as improving the thermal efficiency for the residents.” Glazerite is VEKA’s largest trade fabricator in the UK and is a long-standing Network VEKA member. It offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England. www.glazeritewindows.co.uk READER ENQUIRY No: 0616/0091

Windowcare win more sales

with best-in-class Innolux Windowcare North West, one of the region’s most respected and wellestablished installers, has become the latest firm to begin offering Innolux, the show-stopping range of windows and doors from leading trade fabricator Warwick North West. The Innolux range consists of PVCu casement windows based on the new Modus profile from Eurocell, vertical sliders manufactured with the Eurocell Charisma system and bi-folding doors based on the Eurocell Aspect system. Casement windows are available in three sash options: standard, slimrebate and flush, which mimics the proportions of a 19th century timber window.

“As everyone in the industry knows, the biggest growth opportunities currently out there are at the higher end of the market,” commented Windowcare founder Gordon Galley. “We wanted a product range that would help as capitalise on that – and for us, Innolux stood head and shoulders above the competition. Traditionally, what more affluent consumers haven’t liked about uPVC is its appearance – but with Innolux, we can provide them with a uPVC product that, as far as the average passer-by is concerned, could well be timber or aluminium. “We also know that, in the twenty-first century, the market loves different colours, and other options

for customisation. Again, this is something else that Innolux can offer.” Warwick recently designed an Innolux advert that Windowcare have used in their local press, and the company has since won a number of sales off the back of this. “The advert focussed on the flush sash casement

Considered a beneficial addition to existing products in the company’s range, Optima combines excellent thermal performance values with sleek and slim sightlines which will allow framexpress to create additions to the portfolio. This in turn will broaden business scope for customers and already it has been well received by some on a number of projects. Stuart Green and Mark Westbrook believe that the exceptional performance benefits and evident aesthetic appeal which Optima provides will give customers greater potential and a leading market edge when approaching homeowners. The company is now manufacturing Optima products and so far, the response has been very positive. The extensive performance benefits look to be encouraging increased sales at the company in both domestic and commercial divisions. The new system is manufactured in 24mm and 28mm double, and 36mm, 40mm and 44mm with triple-glazed beading options. In relation to performance for triple glazed

window and we had several enquiries from consumers wanting to replace their draughty old timber window with a more energy

units, it easily achieves u-values as low as 0.8W/ m2K which will provide end users with clear advantages. Mark Westbrook, Managing Director, frameXpress comments, “There are many more product options now open to us. The Optima system has a variety of new characteristics that provide substantial improvements in relation to weather performance.” The system is fully compliant with PAS24:2012 and has been carefully designed to meet all current and expected industry accreditations in relation to security standards. Mark Westbrook continues, “We have always taken a pro-active stance regarding product innovation with a view to offering customers only the very best in upv-c windows, doors and conservatories. Given the technical superiority this system provides, we feel it will quickly become a system of choice for many builders and installers.” The framexpress Sales Team, believes that after senior management’s investment in advanced machinery, the new suite will give greater scope to customers and further improve product standards at frameXpress. Ian Davis, comments, “Optima lends itself well to domestic and commercial projects, having achieved the highest industry accreditations. Incorporating efficient solution,” Gordon added. Warwick North West director Greg Johnson commented: “We’re delighted that such a well-respected, customerfocused company has begun offering Innolux. Installers love our Innolux range because it’s so easy to sell – knockout aesthetics, fantastic performance, and lots of scope for customisation. We want to help our customers sell as much Innolux as possible, which is why we offer a high-end retail brochure and we’re more

this into our portfolio gives our range excellent technical advantages that we can pass on to our customers. By choosing the Optima brand, frameXpress customers will be able to offer one of the most modern, highperformance upv-c frames in the industry that will set an incredibly high benchmark for others to now follow.” Dave Stearman comments, “Optima makes it easier to manufacture ‘A Plus’ rated frames, helping to reinforce our position on manufacturing outstanding quality.” Mark Westbrook concludes, “We wish it had been produced years ago as it is so easy to fabricate and very user friendly. Framexpress has always prided itself on taking a progressive approach to innovation with a view to giving customers as much support as possible. Optima allows us to move forwards with even greater confidence.” For more information on the Optima system that is now available from frameXpress please call one of the sales team on 01952 581100. For more information on the entire range visit the website: www.framexpress.co.uk. READER ENQUIRY No: 0616/0092

than happy to help out with other marketing projects, like Windowcare’s recent press advert.” Founded in 1998, Warwick North West has steadily expanded to become one of the UK’s largest Eurocell fabricators, winning plaudits throughout the industry for its uncompromising commitment to quality and customer service. Tel: 0151 933 3030 www.warwicknorthwest.co.uk READER ENQUIRY No: 0616/0093

June 2016 | www.glassnews.co.uk

Traditional Genesis recreates the timeless beautiful styling of a traditional timber sliding sash window like no other. With its authentically jointed frame and sash it replicates the windows of yesteryear that are found in period cottages, older properties and conservation areas. Modern With its elegant styling and precision design, the Genesis vertical sliding sash will enhance any modern home as well as a traditional property. Designed for modern living, Genesis combines cutting-edge technology with the traditional character of a box sash window. Precision-engineered for smooth, simple operation, Genesis effortlessly complements your modern lifestyle.

Home to the

The NEW Genesis VS SASH WINDOWS A new generation of vertical sliders

range of products

Vertical Sliding Sash Windows / Flush Casement Windows / Fold & Glide Doors Introducing the New GENESIS VS with traditional jointing methods taking aesthetics to the heart of the design process.

Unique joint design to both sash and outer frame replicates a timber window for a truly authentic appearance, setting your windows apart from the rest. Combined with period hardware and a complete range of heritage finishes, the Genesis VS pushes the boundaries of modern PVC-U sliding sash windows.

Tel: 0800 321 7284 Fax: 01226 707 947

Email: sales@bisonframes.co.uk

T40196 - NOV14 - BISON GENESIS VS AD_(265MM X 318MM)_V1.indd www.glassnews.co.uk | June 2016

0616/0094

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CONSERVATION

APPROVED!

Visit our website: www.bisonframes.co.uk 18/01/2016 12:00

WINDOWS

The UK’s Leading Glass & Glazing Newspaper

REFINE BROCHURE

Lister Trade Frames: Nothing compares to R9!

SETS THE FLUSH STANDARD TruFrame have just published a new and beautiful 24 page brochure for their Refine flush sash product range, which is designed to inspire consumers and help installation companies close more sales, through a number of different window settings. Refineis a range of flush sash windows and door frames that benefit from full mechanical joints in the frame, sash and mullion and inspired from the traditional joinery skills of yesteryear. With a frame depth of 70mm and carrying Secured by Design as standard, the product is easy to install (like typical welded windows), with the reassurance of the very highest security standards, thanks to the Yale shootbolt window lock. But the Refine product isn’t just about period window detailing, as the brochure shows off a contemporary version in anthracite grey, with an executive type in foiled white, perfect for both traditional and new properties, with each design supported with a matching Endurance Doors composite door option. Profile options include the Accent range in white, cream, anthracite grey and black foil, while the Heritage range boasts Chartwell Green, Irish Oak, rosewood and golden oak. Security and hardware is also covered throughout the brochure, with both monkey tail handles and dummy peg and stays shown alongside more contemporary handle options.

Stoke based fabricator Lister Trade Frames has added Residence 9 (R9), the superpremium composite window system, to its extensive portfolio. R9 is available for all Lister Trade Frames customers to order now. The Yale security hardware is also highlighted, offering an unrivalled guarantee and security promise of £2,500, in the unlikely event of a break in.

R9 - Windows the way they’re meant to be - is designed to match traditional timber windows exactly. Lister Trade Frames just had to add R9 because of its superior quality and design.

Patrick Firmager, marketing director of TruFrame commented: ‘The new Refine brochure has been designed to appeal to a wide range of consumers and not just those looking for a period window. We can offer contemporary options with different finishes and hardware, along with a complementing Endurance composite door.

Lister Trade Frames Marketing Manager Daniel Shaw says: “Nothing compares to R9! Its quality is superb and the look is something I’ve not seen in other timber alternative windows before.

He continues: ‘Not only is the product fully mechanically jointed, including our own milled astragal bar, but like each of our uPVC frames, it’s finished off by hand using our unique 4-step process and that’s part of the TruFrame difference.’ For a free copy of the Refine brochure email the marketing team directly on marketing@ truframe.co.uk. You can also add to their growing following on Twitter @TruFrame. READER ENQUIRY No: 0616/0095

! ize Pr

WIN £10 CASH PRIZE!!

Circle three differences in the boxes above, fill in your contact details below and send your competition entry to: FAO: Miss Christina Shaw, Glass News Competitions, 12 Sunderland Street, Tickhill, Doncaster, DN11 9QJ. Entry deadline: 20/07/16.

“Our research says that homeowners are looking for traditional windows,” continues Daniel, “and now they can get it from us with R9. With the right support, R9 will sell itself. It’s a traditional, authentic window with all the benefits of modern day performance. What’s not to love?” R9 is sold as part of Lister Trade Frames’ Elitis brand, which provides complete marketing support for installer customers. Daniel adds: “We know our installer customers can’t necessarily market their products the way they would like to, so we help them do it through Elitis. R9 will come with excellent support, and it’s easy for us because R9’s marketing is already stunning!”

Address: Postcode: Email:

Residence Collection MD and inspirational R9 Designer Dan Gill says: “We launched R9 into a market that believed price was everything. R9 has changed that. Now fabricators like Lister Trade Frames are giving installer customers something to sell that homeowners can fall in love with. Once you fall in love with it, you have to have it!” To find out more about Residence 9 and the rest of the Residence Collection visit www. residencecollection.co.uk, call 01452 300 912 or follow @residence9 on Twitter. READER ENQUIRY No: 0616/0096

SCHUECO’S OUTWARD-OPENING WINDOW PROVES POPULAR FOR WIDE RANGE OF COMMERCIAL AND RESIDENTIAL PROJECTS Schueco UK Ltd, the UK’s market leader in sustainable building envelopes, reports that its AWS 70 SC outwardopening window system is proving extremely popular for projects in both domestic and commercial markets. Launched just two years ago, the AWS 70 SC window delivers Schueco ‘build quality’ at an economical price, a performance/price combination that has led to it being widely specified for use in both domestic and commercial projects.

Name: Tel:

Lister Trade Frames just had to add R9 because of its superior quality & design.

Fabricators have found the system to be the perfect solution for new and replacement windows in houses and apartments, light commercial buildings, local authority properties, schools, hospitals and clinics. With a depth of 70 mm, slim sightlines from 63.5 mm (outer frame/vent) and a choice of five vent profiles offering optimum cost/size/ weight options, Schueco AWS 70 SC is ideal for punched

openings, ribbon windows and curtain walling. The system can accommodate double- or triple-glazed units and achieves a typical ‘U’ value of 1.6 W/m2K with 1.0 W/m2K glazing units, which makes it compliant with Document L. In addition, a WER up to ‘A’ is an option. There is a choice of standard or heavy-duty stainless-steel friction hinges, together with multipoint locking for large vents. The window has opening limiters and its PAS 24 rating means that it offers a high level of security. Importantly, the versatility of the Schueco AWS 70 SC in use is matched by the ease with which it can be fabricated. Using only the minimum number of profiles, it is possible to produce a wide variety of sightlines, sizes and weights from slim-line to heavy-duty. Profiles can be pre-rolled or customer-rolled and Schueco’s tried-and-tested T-cleat and corner technology

ensures strong joints that will last. Corner joints, which may be crimped or nailed, further benefit from a special metal adhesive. There is a projecting sill option and profiles may be specified with different colours on the inside and outside faces. 90o and variable-angle connections mean bay windows can be easily accommodated and the system is also fully compatible with Schueco ADS 70 doors. Hinges precisionfix to profiles eliminating the need for packers, while ISR stainless-steel fabrication screws combined with profile location points in all hardware components, result in increased throughput and pinpoint accuracy every time. For further information, mkinfobox@schueco.com. READER ENQUIRY No: 0616/0097

June 2016 | www.glassnews.co.uk

0616/0098

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GLASS NEWS INTERVIEW: SYNSEAL

The UK’s Leading Glass & Glazing Newspaper

What a difference six months makes... With six months behind him in his new position at Synseal, Group Sales and Marketing Director, Andy Jones, talks with Glass News’ Editor, Chris Champion.

Dinah Washington sang about ‘what a difference a day makes’ but, in your case, it’s more like 6 months! And that six months has just flown by!

What comes over very clearly is the amount of knowledge you have accumulated in such a short time and how your enthusiasm for your job at Edgetech has transferred, in similar measure, to Synseal… I am, basically, enthusiastic in whatever I do but with the portfolio of products at the Synseal Group, what Group Sales and Marketing Director wouldn’t be enthusiastic? Also, to be fair, I have been doing this for more than thirty years in one guise or another including profile sales, obviously glass sales, roof and fabricated product sales, so the only product that I had to get my head around was the Warmcore Bi-Fold door and window system. This really is a fantastic product and I am very excited to be offering it to a market that seems very keen to embrace the product.

You referred to the Synseal Group. Is that new positioning for the company? With the changes within Synseal….the acquisitions and innovations, we are no longer simply a systems house. We have developed into a ‘one stop shop’ for our customers and there is little product that they would need to source outside of the group. The best example of that is probably the glass. The acquisition of three glass companies and the investment we have made in them has resulted in producing more than 30,000 IGUs per week.

On the shopfloor.

acquisitons such as K2, 2 glass companies, Norvik, Masterdor and Sheerframe , then 2016 being Synseal 4 is right. The company has come a long way from being a systems house with just 45% of the turnover now being profile. We are looking to provide a complete service for our 300+ extrusion customers and 350 non extrusion customers. While new customers are always welcome, providing a great service and product options for our existing customers is the priority.

Rolling the PVCu and aluminium on the Warncore line.

Your joining Synseal in the role of Group Sales and Marketing Director is, presumably, an indication of the way the company is going. Can you enlighten us on the thinking behind it? Synseal has been very much manufacture led. However, with acquisitions and innovation we have grown considerably and it is essential that we have a strategy to take the company forward and, indeed, to get to the end game – which is to be the number one choice for every product in our portfolio in every market that we serve whether that be trade, residential or commercial. Marketing is now at the forefront of what we do and what was a service is now an integral part of sales. If we talk about the analogy of the sausage and the sizzle, Synseal is the sausage and marketing must now provide the sizzle across all products and that’s what I’m here to do.

Warmcore bi-fold doors.

Andy Jones.

Is it that the marketing skillset didn’t exist?

production people to be isolated from those who are customer facing and we are breaking down any barriers that might have existed and are working for a common good.

Not exactly. There are very talented people within the company but, as we develop new products and acquire companies and products with them, there is a need to pull all facets of the business together including marketing and sales rather than individual areas conducting themselves in isolation. We need to promote a cohesive and inclusive company where all parts come together and work together. It is very easy for designers and

Would it be fair to say we’re now at Synseal 3 with the company and its product range evolving, or is it even Synseal 4? If the “olden days” of Silhouette, with Gary Dutton at the helm, was the original and then with Gary and Nick bringing Shield and the Global roof brands into the market was Synseal 2, then David Leng’s management acquisition of Synseal was Synseal 3 which has seen major

There has certainly been a rash of acquisitions as well as development of new products. Can we talk about the acquisitions first? The main thing to say about the acquisitions is that they have all resulted in significant investment in them and it certainly hasn’t been a case of asset stripping! Even if some of the acquisitions have been distressed businesses or good businesses that have fallen on hard times, Synseal has always been prepared to invest. The Global Glass brand which now has K2 Glass, Wigan Glass and MGS under its wing and represents more than £3million investment, contributes £25m turnover for the group. LB Plastics and their product range is also important. Of course we already have Shield, Synergy and Legend profiles but we now have the Sheerframe profile, too. Sheerframe opens up the commercial market to Synseal which is a market that we had little involvement in until the acquisition.

Andy Jones, Group Sales and Marketing Director, Synseal Group

Is the Sheerframe profile all about specification and social housing? June 2016 | www.glassnews.co.uk

GLASS NEWS INTERVIEW: SYNSEAL

The UK’s Leading Glass & Glazing Newspaper

Orangeries, Conservatories and the Celsius Solid Roof in the Showroom.

Masterdor in the Showroom.

That is certainly important and Sheerframe, and particularly the 8000 range, gives us another complete system that is both specified and regarded as a high end product.

additional businesses, it is too easy for it to become compartmentalised with everyone concentrating on their own niche. Synseal is now a group and we must bring all those factions together.

It’s important to remember that LB also has Masterdor. From 350 doors per week at acquisition, we are now producing close to 1,000 per week. The range opens up wide possibilities for us and, again, lets us supply more product to our 650+ customers. At the FIT Show we introduced a solid 44mm and a 54mm engineered timber door leaf with a thermal insert option which can have either aluminium clad/timber or PVCu door outerframe, which goes along with our existing range of GRP Benchmark and Fire door ranges. And so it goes on…..

Looking at the website, the options and styles can become almost bewildering. Is it a case of possibly having too many options? All the options are relevant to their specific market, whether social housing, disabled needs, high end private housing or even commercial. The fire door side is very significant and in big demand. As far as a plethora of choice is concerned, it’s down to marketing and sales to ensure the offering and options are clear to the prospective customer. We shall be working hard to ensure

The Warmcore Cutting and Rolling line.

www.glassnews.co.uk | June 2016

the message is clear and concise in whatever medium we promote the ranges.

On my various visits to Synseal, the word ‘innovative’ springs to mind with products being launched such as the Celsius Solid Roof and, of course, Warmcore. Steve Brown and Phil Parry, and their design and development team, seem to have a never ending vision for innovation… Their vision is invaluable, as is their ability to design complete systems that Marketing and Sales can take to market. At the FIT show we launched two new products, being Warmcore Window and the Craftsman Timber door. We also previewed two more, the Stratus, a fully thermally broken Lantern roof, and the Celsius Solid roof glass panel. Both of these are due to come to market in summer this year. It is vitally important that Synseal works as a team to get products to market and that means involving all aspects of the business as a product progresses through design, testing and to manufacture. As a business grows, developing products and acquiring

We could go on forever talking about the product range as it is extensive. Suffice it to say that it consists of Windows and Doors, Roof Systems, Glass, Orangeries and Hardware. Is that fair? That sums it up but doesn’t make it clear as to the products we offer in each area. It is a very large range of products and marketing is all about putting the correct products in front of the customer. That will be our job going forward and providing support to both our fabricating customers and the installers. Where do you position Warmcore? Is that for the PVCu or aluminium customer? When something as innovative as Warmcore is born, it’s inclined to rip up the rule book!

I understand what you’re saying – all the aesthetics of aluminium with the benefits of PVCu… Exactly. When we introduced the Warmcore bi-folding door the benefits were recognised immediately. But everyone, including all of you in the trade press, asked when the Warmcore window would be launched. That has now happened and the reaction has been very encouraging. Is it a domestic product? It can be, but it is more aimed at light commercial. You’ve seen the manufacturing process here at Synseal, as well as it being fabricated. The introduction of Promac’s Graf Synergy SL4 FF Seamless Quad Welder has changed the game again…

That’s true. I understand that there are, initially, 18 fabricators of Warmcore who signed up as launch partners prior to the FIT Show and I was talking to one who is definitely

investing in the SL4 FF. Warmcore has certainly got a lot of attention. We are expecting our range of new products including Warmcore , Celsius Solid Roofs, Craftsman Timber doors, Stratus Lantern roof to account for more than 15% additional turnover for Synseal Group in 2016.

I take it that’s in the UK….what about sales to other countries? Global domination comes later! In all seriousness, we want to concentrate on producing great products and service for our customers however products like Warmcore have a global appeal and undoubtedly this is something for the future.

One last question, Andy. You have always been an enthusiastic individual in whatever you do but what comes across to me during this conversation is the knowledge you have acquired during your short time at Synseal… I think people are inclined to think my experience has only been at Edgetech whereas as I said earlier I have been in the business for 30 years. There was Profile 22, a window manufacturer and K2 roof fabricator, a couple of glass sealed unit manufacturers and, of course, Edgetech. My 12 years at Edgetech involved me working with manufacturers and fabricators of all kinds and I must say I felt very comfortable with the product line up when joining Synseal. No nasty surprises!

Many thanks, Andy. We’re all hoping you won’t have time to get on the golf course this year!

READER ENQUIRY No: 0616/0099

FACE TO FACE

The UK’s Leading Glass & Glazing Newspaper

THIS MONTH: Paul Murphy, Blinds Manager, Origin Paul Murphy has been in the industry for nearly 30 years and has been instrumental in the growth of the Origin’s Blinds range. Most recently, he has helped the company secure an elusive partnership with Lutron to provide a new motor for a silent and smart operation on all Origin Electronic Roller Blinds. With a new Origin Pleated Blind range also launched this year, he certainly has blind ambition.

Someone or something that inspires you… The biggest inspiration in my life has to be my Mum. After my father passed away, she was incredible in keeping the family together.

The temptation you can’t resist… Easy. Chocolate. It is by far the greatest temptation in my life. If they did Easter eggs all year round, I would be a very happy man.

your career When and how you joined this industry…

It’s all about you

Boys, where I particularly enjoyed art and photography.

Where you were born and live, currently…

Your favourite sports or interests…

I was born in Dartford, and now live in a beautiful little village called Southfleet, which is in Kent.

Football is my main sporting interest, although as a Crystal Palace fan, there will be some who will argue that fact. When I am not watching Palace play, I can usually be found playing a bit of five-a-side with friends, as long as time allows.

Your education and the subject or activity in which you excelled… I went to West Hill Junior School in Dartford, where I excelled in writing, although some might not be able to believe that now, as I can’t even read my writing at times! After West Hill, I moved on to Dartford West for

Your biggest regret in life… I wouldn’t say that I have any regrets in life. I am a fairly philosophical person and try to look at these poignant moments as simply missed opportunities.

My first move into the industry was back in 1989, when I joined a small company that were looking for a new factory manager. Little did I know that 27 years later, I would still be deeply involved in the industry, and that I would also still be as excited about window blinds, systems and fabrics today as I was back then.

The job you do in 25 words… As Origin’s Blinds Project Manager, my role is to supply the very best systems and products in the market to our customers.

Your greatest achievement… I have never really been someone who lives off their past successes. I am much more of a believer in that every day is a new challenge in its own right, and if you work hard and

do the right things, each day will bring new achievements with it.

The mistake you’d like to correct… No. I try not dwell on my mistakes. If any are made, I learn from them and make sure that they never happen again.

The talent you would like to enhance… I did some stand-up comedy once and loved every second of it. I would like to get back up on that stage and wow the crowd with some jokes, but some extra talent here would be really helpful. .

and your future What you would like to do if you weren’t in the industry… What a question. I really don’t know what I would be doing. As I said earlier, one of my passions is photography, so I would assume it would be something in that field, but I can’t think of anything else I would rather be doing.

A particular ambition… I love to do a spot of travelling, especially to places that I have never experienced before. I would say that my strongest ambition at the moment is to visit as many new and exciting places as possible.

The way you want to be remembered… I would like to be remembered as the person who cared about our customers and always tried to find a solution, no matter the size or scale of the problem. My commitment is to make Origin the most successful blind manufacturer in the world.

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email chris@glassnews.co.uk. 66

June 2016 | www.glassnews.co.uk

0616/0100

www.glassnews.co.uk | June 2016

GLASS NEWS INTERVIEW: EUROGLAZE

The UK’s Leading Glass & Glazing Newspaper

Euroglaze: the only corners we cut are the correct ones! There are not many fabricators that can boast being the first customer of a system house but, now in their 32nd year fabricating Rehau, Barnsley based Euroglaze is one of the few. Martin Nettleton, Managing Director of Euroglaze talks to Glass News’ Editor, Chris Champion about Euroglaze’s history and aspirations for the future. Perhaps we should say that we are the longest existing customer of a system house! There were others before us as Rehau customers in the UK but they haven’t survived the trials and tribulation of our industry over the past three decades.

Just part of the factory

What was Euroglaze’s specialism at that time?

It was a real call! Euroglaze Managing Director, Martin Nettleton

How did you get involved in the business….was it inevitable that you would join Euroglaze?

Euroglaze is very much a family business having been founded by your father but, presumably, it looks very much different today?

It wasn’t my first job but it must have been in the back of my mind because I took a Production Engineering degree at Nottingham Trent University, mind you it was a Polytechnic in those days. My thesis was on flow line control and how to get potentially chaotic elements to run smoothly. After university I joined Canon UK in 1990 and moved into copier marketing looking after their sales channels. I joined Canon’s fantastic training programme for graduates and added management skills to those of production.

The management of the company is certainly very different. We follow a philosophy of ‘continuous improvement’ which is implemented through the management team, with everybody in the business, including the cleaner having the capacity to influence how best to do their job. Whereas, in my father’s day whilst he would listen to his management team, it was very definitely him who made the decisions.

Did that mean he was difficult to work with?

Presented to Euroglaze to mark 2014 as 30 years a Rehau customer

When I joined the company it was a culture shock for both of us. My Dad was extremely clever and a true entrepreneur and, simply, believed he knew best. In most cases that was true but inclusive management wasn’t his style. He had vision and was happy to take risks that I would be averse to. He would start another business on a whim and the belief that that was the coming thing: and he would be right more often than not!

When Alan set up Euroglaze in 1979, it was because he needed windows for an extension at home and he started manufacturing both timber and the Gardenia system for windows. This was as well as running his vending machines business and industrial catering – plus the odd shop he would open, too! It was in 1984 that he picked up the ‘phone to speak to Rehau at Slough and happened to get Derek Wood and that was the start of manufacturing the Rehau system.

Access to essential information is key to accurate order processing

Product moving through the cutting centre

With a family starting and the need to settle down, I joined Euroglaze in 1996 and, as you can imagine, my ideas and those of my father were very different!

Was it difficult from day one? I wouldn’t say difficult because I very much loved and respected my father. After all, he had been very successful and was running a lifestyle business turning over around £1.75m in 1993. I joined as a 30 year old, full of naïve energy, and with a father who wanted to influence everything even down to the colour of the toilet rolls for the factory!

Final QC before packing and despatch

The company’s business was trade and commercial supply and fit but, by the time I joined, it was clear that the commercial fit side was causing problems. It was becoming more and more a case of Quantity Surveyors bullying their suppliers and the days of relationships between supplier and principal were, sadly, waning. With my own background I wanted to concentrate on manufacturing and we withdrew from fitting.

Is this around the turn of the century? My father had a heart attack in 1999 and I then took over the business. We started the move towards world class manufacturing in 2002 and committed to lean manufacturing. Glen Park, our Operations Director, who has been with Euroglaze since school, gained a degree while working with Euroglaze and between us we have introduced a whole new ethos to the company. Lean manufacturing is not just a buzz word at Euroglaze – it has had an overwhelmingly positive impact on everything from sales to prices, waste, rejection rates and ultimately profitability. The manufacturing processes and procedures we have adopted such as JIT-Kaizan, 5S, Kanban, Quality Circles and Standard Operations might be dismissed as fads by more traditional fabricators but they have formed the cornerstones of our success this far and they are what have led to us being named an ‘Exemplar’ company.

Can you explain, ‘Exemplar’ company? We worked with the Manufacturing Advisory Service and were selected as an Exemplar company for the DTI Inside Industry programme. We had the advantage of working with Mike Brooks of BCD who is the first consultant I have ever found to be exceptional in what he does. He helped us develop the skills of everyone at Euroglaze. JIT-Kaizan, for example, ensures that all supplies are delivered only when they are required with very limited requirement for stock or storage, KANBAN examines in minute detail how work flows through each workstation and then identifies the most efficient patterns and, Production Led

June 2016 | www.glassnews.co.uk

The UK’s Leading Glass & Glazing Newspaper

GLASS NEWS INTERVIEW: EUROGLAZE

Precision, care and efficiency on the shopfloor

Maintenance makes operators responsible for monitoring the efficiency and reliability of their own equipment. Supreme efficiency has enabled Euroglaze to improve its output per man and, at the same time, record routine rejection rates of less than 0.5% which has had a major impact on profitability. It has also helped to engender real customer loyalty since installers know that a window supplied by Euroglaze will not be faulty or the wrong size and cost them time on site.

Are there specific examples of these principles?

All our customers know that they can call me directly or I’ll pick up the ‘phone to keep in touch with them.

One of the simplest is how we store steel reinforcing. In the past we kept things perfectly tidy. The steel reinforcing was stacked in a beautifully uniform way with it in order from the shortest to the longest – not looking unlike a set of organ pipes. The guys on the shopfloor realised that they used a specific length more than any other and had to walk past the shortest ones to get to the size they needed. Now, the steel may not look so pretty but it is stored in the optimum order for efficiency. It’s the aggregation of such small gains that saves significant man hours, resulting in keeping our prices competitive for our customers!

Does contact between you and the customer become an issue with your sales team or the sales order processors? Is this not similar to your father?

You have nearly 70 customers and are producing around 850 to 950 frames per week. Is it price that is all important? Price will always be the first attraction but the product quality and the service provided follows quickly behind.

Operations Director, Glen Park shows how every part has full traceability

www.glassnews.co.uk | June 2016

We have a very close and long standing relationship with our customers and we listen to what they say. You will notice that we are also fabricating Liniar profile. This was as a direct result of requests for a different product to be available during the recession, to keep them competitive.

My contact with the customers doesn’t tend to be related to a particular issue, its usually more of a general catch up to see how they and their businesses are getting on. We are as likely to talk about our kids, football or what’s happening in the world but crucially they know that I exist, that I care and that I am available if they need me for anything. At Euroglaze the team has no petty jealousies. It’s all about being world class in everything we do: regular training, real employee empowerment and continuous motivation from senior staff which has created a team which really believes not only that Euroglaze can be the best in this industry but indeed the best in any industry. This helps us give customer service that is second to none, and our customers demand a product range to match; from casement and tilt ‘n turns, to vertical sliders and fire rated products, and all in a mind boggling range of colours. We are excited at the prospect of manufacturing the new Rehau Agila sliding door as it definitely strengthens our Rehau offering.

We work with customers who want to be successful, and want to grow. Their success is our success and we want to work with them to achieve that. 90% of our business is with our trade customers and we want them to want to work with Euroglaze, not ‘have’ to. The only corners we cut at Euroglaze are the correct ones!

And the future for Euroglaze? To constantly improve. It’s the whole essence of our ethos. We have a capacity to manufacture 1,800 frames per week, and we will get there by looking and re-looking at every detail of what we do. We aim to offer a product range, product quality and customer service experience that the Japanese giants would be proud of.

Many thanks, Martin, you’ve educated me in the Japanese methods of lean manufacture.

READER ENQUIRY No: 0616/0101

COLOUR

The UK’s Leading Glass & Glazing Newspaper

Is the industry becoming too fixated on coloured finishes? Speaking exclusively to Glass News, Peter Dyer, MD of respected Yorkshire uPVC and timber fabricator Dempsey Dyer, shares his thoughts on the increasing focus on coloured finishes within the door and window market – and why he thinks that despite it all, white uPVC is still the most popular choice. We all know that colour has exploded in popularity over the last few years, with a wider range of shades and other aesthetic options available than ever before. For end users, that’s been great – delivering vastly greater consumer choice and allowing products to be perfectly tailored to the needs of a specific project or the tastes of a particular consumer. But is it possible that as an industry we’ve now become too fixated on colour? For decades, all uPVC was white – white doors, white windows, white conservatories. Understandably, after a while, there was a reaction against that - people were tired of seeing white, and only white. But at the same time, I think a lot of the negative associations that have built up around white uPVC have nothing to do with the colour. When a lot of people imagine white uPVC, they visualise the sort of low quality plastic windows and doors that had their heyday in the 1970s and 1980s – products that are a world away from the exceptional performance, robustness and security delivered by modern uPVC.

At Dempsey Dyer, our uPVC range is one of the most extensive in the business. We’ve grown to become one of the country’s leading Deceuninck fabricators, manufacturing windows and doors using the 2500 Chamfered and 2800 Decorative profiles – and do indeed offer them in a wide range of colours, including Deceuninck’s Heritage range of traditional finishes. But that doesn’t mean we treat white uPVC as a poor cousin. It still accounts for a significant proportion of all the uPVC we sell, and we approach it the exact same way we do any other finish – as one valid option among many, with its own strengths and weaknesses.

It’s wrong to assume that colour represents choice, and white represents a lack of it. There’s considerable variety even within white. We offer RAL 9016 white and RAL 1013 pearl white, Heritage White, and white woodgrain foils – which offer a more authentic, traditional look than smooth white that can suit older properties as well as or even better than other classic shades like Chartwell Green. Of course, that’s not to argue that homeowners shouldn’t use colour at all – used carefully, and in small amounts, in can be a hugely effective addition to a property. Front doors or bifolds can be an excellent way of sparingly adding colour to a house, rather than saturating a property with it, and can provide a great contrast with white windows. I think we could see more and more homeowners starting to realise the longunappreciated benefits of white uPVC as it becomes less common, and coloured windows and doors become more popular – perhaps even bringing about something that would’ve been unthinkable ten years ago, a white uPVC resurgence. As an industry, I think we need to watch the market closely, and be prepared for this potential development before we put all our eggs in the colour basket. It’s not about

doing colour down – it’s vastly increased consumer choice, and made our towns and cities much more interesting places to be. It’s about appreciating white for the versatile, timeless finish it is. For more information call 01977 649641 or visit www.dempseydyer.co.uk.

It might still be that some people just don’t like white as a finishing option – and we hear a lot about the benefits of colour, of which there are many. But very rarely do we hear anything about the potential pitfalls. Colour for colour’s sake can produce some unpleasant results. We’ve all seen houses with eye-wateringly garish doors and windows that clash with their surroundings – and personally I believe that one unexpected effect of the colour revolution will be a renewed appreciation of traditional white. In order to work, colour has to be used extremely sensitively. Strong colours can only be used in certain contexts and look in-keeping. The beauty of white, by contrast, is its versatility – the attribute that lies at the roots of its widespread use for so many years. It perfectly suits older, traditional-style properties, it suits contemporary-style newbuilds, it can fit with practically any property or project, and, given that the majority of homeowners still opt for white windows, blends perfectly into any residential area.

READER ENQUIRY No: 0616/0102

June 2016 | www.glassnews.co.uk

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Supporting your business, is our business 0616/0103

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Andrew Wright - DK Experience Ad - Glass News.indd www.glassnews.co.uk | June 2016

4/8/2016 12:43:21 PM

COLOUR

ALUMINIUM

The UK’s Leading Glass & Glazing Newspaper

‘Phenomenal’

Heritage Colour Collection takes Räum Infinity to the next level

growth continues at aluminium specialist

Aluminium’s contribution to UK economy stifled by skills shortages & efficiency targets Various issues currently facing the aluminium industry could stifle its contribution to the future of the UK economy and job market. Dekko Window Systems have announced they can now supply windows and doors in Deceuninck’s new Heritage Colour Collection – eight tasteful vintage-look foils that will enable installers to perfectly tailor products to the requirements of older, conservation area and highend properties. The Heritage Colour Collection includes six premium colours with a pure white woodgrain foil on the inside, as well as white woodgrain outside on English Oak inside, and an English Oak on English Oak option. Dekko Sales Director Kurt Greatrex commented: “At Dekko, we’re very focused on helping customers differentiate themselves in an increasingly discerning and competitive market. We’ve had a lot of success with products such as Residence

“We’ve had a lot of success with products such as Residence 9, the Monorail patio door and the Slide and Swing door, and we added the Heritage Colour Collection to give our customers another premium option to sell.” 72

9, the Monorail patio door and the Slide and Swing door, and we added the Heritage Colour Collection to give our customers another premium option to sell.” One of the products available in the Heritage Colour Collection is Räum Infinity, Dekko’s new selection of uPVC windows and doors with smooth, timber style joints. The range is manufactured using the SL4FF Seamless Quad Welder from Graf Synergy, one of only three currently in the UK. Kurt continues: “With its smooth seamless corner weld, Räum Infinity is a genuine leap forward in uPVC window technology. And now, thanks to the Heritage Colour Collection, our stylish frames will look even more stunning, rendered in some of the most authentic finishes available.” Founded in 2008, Dekko was recently named one of the London Stock Exchanges 1,000 Businesses to Inspire Britain, and has quickly grown to become a leading Residence 9, Deceuninck and Kommerling fabricator. The company operates out of a 55,000 square foot facility in Ashton-under-Lyne, Lancashire. For more information contact Dekko on 01614060055 or visit www.dekkowindows.com. READER ENQUIRY No: 0616/0104

The manufacturing sector currently employs 2.6 million people in the UK and plays an important role in both fuelling the national economy and supporting the local communities in which they operate. However, manufacturing has underperformed the services sector for many years and this could be down to a range of issues facing individual industries. The aluminium industry is struggling with issues concerning energy efficiency targets, competition from overseas and skills shortages, which could impact the contribution this industry has to the wider manufacturing sector and the UK economy. In 2013, a Climate Change Agreement was passed, which would offer an extension to the Climate Change Levy rebate for energy intensive industries until 2023 in return for meeting energy efficiency improvement targets from 2013 to 2020. But as the Government pulls vital capital funding, businesses are struggling to reach the increasingly difficult emissions targets with no means to do so, leaving the UK vulnerable to efficiency advancements from international competition such as Japan who, this year, launched its first fully integrated Carbon Capture and Storage (CCS) project in Hokkaido.

Another major problem facing aluminium is a lack of employment opportunities in the industry. Aluminium specialist CDW Systems has been in business for over 21 years and recently celebrated a record year of trading. However, Managing Director Jerry Webb says CDW struggled to hire new employees after introducing a second shift last year at its Gloucester based factory. He comments: “It shouldn’t have been as difficult as it was to recruit, which begs the question of is enough being done to promote the positives of working in the industry to young people and are there initiatives in place to train people with the skills needed. “The work is there – as we grow we are adding more skilled and unskilled positions by the day – and we are keen to create more employment opportunities in our local area.” Jerry goes on to say the industry needs to do more to raise the profile of aluminium and its importance to the UK’s job market and wider economy. He concludes:“There are many new innovations and investments that are helping breathe new life, and bring new jobs into the UK’s aluminium and manufacturing industries and with the right support – for both local and national businesses – from trade bodies and the government, the UK could regain its stance as a manufacturing powerhouse.” READER ENQUIRY No: 0616/0105

Aluminium specialist CDW Systems is experiencing a period of phenomenal growth, which has seen a 53% increase in revenue and the creation of 25 new jobs in the last couple of years. CDW Systems has been operating for 22 years, manufacturing and supplying a wide range of windows, doors, shops and curtain walling using some of the leading aluminium profile systems on the market today including SAPA, ALUK and Smarts. Over the past four years, CDW has seen revenues increase; staff numbers soar to 70 and the creation of a night shift to meet demand. The rapid expansion is a result of increasing demand for aluminium products in the domestic and commercial market; and the growing popularity of the material. Martin Rowe, sales director, comments: “We’re delighted to yet again be posting very positive trading figures. Revenue continues to increase and we continue to bring on new customers, meaning we are able to keep creating new jobs. “It’s clear that the growing popularity of aluminium windows and doors is helping to fuel this growth but you still need the infrastructure, products and people to deliver the very best in quality and service – and that is what we have done.” Last year CDW invested hundreds of thousands of

“We’re delighted to yet again be posting very positive trading figures.” pounds in revamping its Gloucester-based factory, which included switching to vertical racking instead of horizontal to allow for more storage space and increase efficiency. The fabricator also introduced a second shift, which has increased production to 16 hours a day to meet increased demand and bring lead times down; and went on a local recruitment drive, which, in turn, has had a positive supply side impact to the local economy. Martin says CDW will be looking to expand further in the coming months and will be launching a new product for the domestic market, which will be available to its customers. He comments: “We’ve partnered with one of the leading aluminium systems to research, design and bring a new high performance product to market and we will be launching this later this year. “We are the only fabricator to offer this product, giving our customers a significant advantage over the competition and helping them take advantage of the lucrative sales opportunities in the domestic market.” READER ENQUIRY No: 0616/0106

June 2016 | www.glassnews.co.uk

ALUMINIUM

The UK’s Leading Glass & Glazing Newspaper

Origin in The Sunday Times

Profit 100 List

British manufacturer, Origin, has been named in The Sunday Times Profit 100 list. The league table ranks 100 of the UK’s private companies with the fastest growing profits over three years, and Origin charted at number 34. Andy Halsall, Managing Director at Origin, talks to Glass News about the reasons behind the company’s continued success.

Halsall comments: “We are thrilled to be in the Profit 100 list. Family is, and always has been, right at the heart of the business, and we have kept this ethos for excellence across all of our employees and trade customers. As the leaders in our industry, we work very hard to be at the top of our game. Our consistent profit and growth is down to the product quality and unbeatable service that we provide, as well as unrivalled lead times on our systems.”

superior performance, plus, it comes with an industryleading 20 year guarantee.

It is the only window in the UK that can be upgraded to make use of the revolutionary space age technology, Aerogel, which boasts the lowest thermal conductivity of any solid known material. By using just 10mm of it in the thermal break, Aerogel can boost the window’s thermal efficiency by up to 67%. When combined with the Origin Window, it delivers a ground-breaking A++ energy rating and certified 0.9 U-Value. In terms of design, it is the only window in the industry to feature an internal and external flush casement, which is uniquely designed so the sash sits perfectly in line with the frame, ensuring a smart, elegant and unique appearance. Attention to design is matched by high levels of security, as every window is installed with Yale’s highly renowned Encloser Lock. This features innovative bi-directional locking technology, offering supreme protection, long-term reliability and flawless performance. Custom-made in Britain from premium grade aluminium, the Origin Window is a secure, visually exquisite and maintenance free window.

Unparalleled product quality Origin has an in-house R&D team to ensure that it excels in engineering innovation at every level. The Origin Window is a perfect example; its design, thermal performance and security have been honed to give it

www.glassnews.co.uk | June 2016

Unbeatable service Origin works very closely with its trade partners, fully supporting and equipping them with everything they need to help meet their objectives for business growth and profitability. With a dedicated UK based customer service team, expert technical advice, and comprehensive marketing and sales support on offer, Origin pride themselves

“We are thrilled to be in the Profit 100 list. Family is, and always has been, right at the heart of the business, and we have kept this ethos for excellence across all of our employees and trade customers. As the leaders in our industry, we work very hard to be at the top of our game.” on the services available. In addition to this, the company also offers ‘Fitter Fitter’ installation training, helping to maintain high service levels, while sharing product knowledge and best practice.

The launch of the new Origin Sale Safe (OSS) software demonstrates further investment and commitment to our customer service. The new online quoting and ordering system has been wholly designed, developed and built in-house to improve the efficiency and speed of ordering, as well as minimising the risk of mistakes. Simplifying the quotation process allows our trade customers to save time on admin and increase overall productivity.

Unrivalled lead times Origin’s unique and industry leading ‘Your Lead Time, Not Ours’ promise on the bi-fold door has transformed the way the market views

delivery times, contributing hugely to its recent successes. Origin has achieved an unrivalled customer service record, with a 100% delivery success rate on this promise. The Origin Window is available on an industryfirst one week lead time in eleven popular colours, and a three week lead time for the further 150 shades. Origin’s focus on service, quality and unrivalled lead times has led to its growth and success as one of the leading manufactures and product designers in the UK. For further information on Origin, please visit www.origin-global.com. READER ENQUIRY No: 0616/0107

ALUMINIUM

The UK’s Leading Glass & Glazing Newspaper

marks another

industry first Known for being a brand that tends to break the rules when it comes to product development, Liniar astonished visitors to the 2016 FIT Show by revealing its latest innovation – a pure aluminium bi-folding door. ‘Alumina by Liniar’ has been designed and developed by the same team of experts as the Liniar window system – and as you’d expect, it offers superb thermal performance and a host of other features to appeal to the discerning consumer. The first systems company to launch a bespoke PVCu bi-folding door system to the market in 2011, Liniar broke new ground with its ModLok™ bi-fold in 2014.The supremely thermally efficient PVCu bi-fold has become a market leader, combining standard PVCu fabrication techniques with an industry first patented exo-skeleton, giving the bi-fold doors the technology and strength for bigger and wider door apertures. Now, in response to customer demand, Liniar has created a 100% aluminium bifold system designed for heavy duty use, spanning even larger openings and ideal for commercial projects… Alumina by Liniar.

Why aluminium?

Group CEO Roger Hartshorn explains why a PVCu systems company has taken the unusual step in designing a fully aluminium bi-fold system: “During conversations with customers it became clear that there’s a need for aluminium bi-folds for larger and more heavy-duty applications – but there was nothing on the market that exactly matched a window system. “This got us thinking – what if there was a way to create a true aluminium door that was sculptured, thermally efficient, with a foiled exterior, that could be manufactured using traditional techniques and machinery?”

Designed from scratch

With these objectives in mind, the Liniar design team embarked on a project to create the first thermally efficient aluminium bi-fold to match a PVCu window system and become the first systems company

74Alumina DPS Glass News.indd

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to offer a complete suite of fully matching products. Alumina by Liniar breaks new ground with superb strength, high security, low U-values, sculptured lines, an optional foiled exterior and able to span 1.2 metres wide per sash and 2.5 metres high.

Foiled exterior

Like other aluminium bi-folds, Alumina by Liniar can be offered in just about any powder-coated colour you can imagine. But what makes Alumina different is that consumers can choose a beautiful wood grain or flat foiled finish for their doors – perfectly matching their Liniar PVCu windows for a more energy efficient home.

Fully sculptured

Alumina is the only fully sculptured (curved) aluminium bi-fold door on the market – so not only will consumers be able to choose Alumina doors that match the exact colour of Liniar sculptured PVCu windows, they will also be the same shape – providing a seamless finish.

Thermally efficient aluminium? The Liniar PVCu range is renowned for its energy efficiency and Alumina is no different. Pushing the boundaries of thermal performance, the team has created a system designed with tomorrow’s thermal performance requirements in mind, a feature not usually compatible with traditional aluminium windows or doors.

Innovative thermal lock

An area where heat can be lost from the home is through the lock, as it’s difficult to maintain a thermal break in this area. Alumina has been designed from scratch with a combined lock and thermal insert. This innovative lock unites the ultimate specification of security with a high strength engineering polymer lock body – so the lock itself acts as a thermal break, boosting the door’s thermal performance compared to a traditional aluminium door.

Low U-values

With 28mm double glazed and 36mm or 40mm triple glazed options available, Alumina offers ‘true’ U-values as low as 1.2W/ m²k, thanks to the innovative thermal lock and 40mm triple glazed unit.

High security

Alumina ensures the highest security for homeowners with a suite of hardware following the same principles as the Liniar ModLok™ bi-fold system, including multiple bi-directional locking points, shootbolts that secure firmly into the track, built-in anti-lift features and anti-bump cylinders. For additional peace of mind, Alumina obtained PAS 24 accreditation and has been awarded Secured by Design status at the first attempt.

Visitor reaction

The Alumina bi-fold proved to be a major draw to visitors at the FIT Show and the reaction was unsurprisingly positive.

Kevin Richards, Managing Director of Senator Windows, was one of many to be impressed. “Wow! The Liniar team have done it once again with the Alumina bi-folding door. Our customers are going to love it!” Jeff Walsh, MD of Pearl Windows commented: “Intelligent thinking is what makes Liniar different to other systems companies – and the Alumina door is beautiful. A perfect match to all your Liniar products, with a twist!” Roger concludes: “We’ve always had a strong sense of loyalty to, and from, our fabricators. Alumina by Liniar will be exclusively available to Liniar customers, giving them the option of offering a full and matching suite of beautifully coloured products to consumers. “Alumina doors will be manufactured in-house and by selected Liniar fabricators, using Liniar’s normal delivery channels. This means we can deliver shorter lead times than other suppliers - making it easy for Liniar fabricators to offer a fully matching aluminium bi-fold.”

Threshold options

All Alumina bi-folding doors are available with three threshold options, for the ultimate in choice. The rebated aluminium frame runs seamlessly around to form a weathertight threshold, and the doors are supplied with this as standard. Liniar’s optional aluminium low threshold requires no trench excavation to install, and is just 23.5mm at its highest point. When Liniar’s low threshold tray is added, the whole entrance becomes Part M compliant.

For more information on the Alumina by Liniar bi-fold door go to www.alumina.liniar.co.uk or email sales@liniar.co.uk.

READER ENQUIRY No: 0616/0108 Alumina DPS Glass News.indd 3 www.glassnews.co.uk | June 2016

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ALUMINIUM

The UK’s Leading Glass & Glazing Newspaper

Member Engagement is the Key for CAB

CAB Chief Executive Justin Ratcliffe highlights how high levels of member engagement has been a key factor in the Association’s continuing growth and development in the first half of 2016.

process and weaker performance in Q1, to some extent, reflects slower activity from the rest of the supply chain at the end of 2015. In other surveys compiled by the Construction Products Association, enquiries balances improved for specialist contractors and SME builders in Q1 suggesting a sustained level of underlying demand. In common with the rest of the Construction sector, the key driver of cost inflation for CAB members continued to be wages and salaries in Q1, reflecting the rise in demand for skilled labour. Highlighting wider developments in the global economy, fuel costs were lower for 22% net balance of members.

Half way through Quarter 2 and already CAB is planning for its 6th major event in 6 months. To date these events have consisted of Regional Members’ meetings, an Aluminium in Building Conference, an Aluminium Pavilion at Ecobuild 2016 and the first of several Contractual Awareness Seminars. To come an AGM and Annual Dinner and Specialist Marketing Forum. There is one key denominator to all of the above and that is a high level of member engagement – over 600 members and sector industry guests will be involved in these events. This is also self-perpetuating because it has been a factor in new membership for 2016 reaching double figures in under 5 months. During this time CAB has welcomed a number of leading brands as well as established regional and new businesses into the Association who have been attracted by technical and marketing support together with new training seminars. These new member companies are: Adshead Ratcliffe & Co; AGC Glass UK; Alchemy Architectural Aluminium Systems; Alimatic Architectural Aluminium Systems; Dyer Environmental Controls; IDF Aluminium; Norwich Aluminium; Ridgeway Glazing; Sherwin-Williams Diversified Brands and Vulcan Aluminium. The list highlights CAB’s diverse supply chain membership with companies involved in

Representatives of four of CAB’s new members in 2016 with CAB President Mo Panam (3rd from left) at the recent Aluminium in Building Conference. New members present are: Dyer Environmental Controls; Sherwin Williams Diversified Brands, Adshead Ratcliffe & Co and AGC Glass UK.

fabrication (6), weatherproofing (2), glass (1) and hardware (1).

CAB State of the Market Survey - Q1, 2016 CAB members have contributed for nearly 4 years to a unique quarterly state of the market survey which has acted as a leading confidence indicator for the whole of the aluminium in building sector. It is clear from the marketplace that a few large projects predominantly in the South East have stalled with a degree of uncertainty surrounding the EU Referendum on 23 June. However, from speaking to a range of members these delays do not appear to have so far extended to regional projects.

Graph showing CAB members expected sales volumes (by net percentage balance) quarterly and annually 2012 -2016

The latest figures highlight that overall the construction industry reported an increase in activity in Q1, 2016 which marked 12 straight quarters of expansion in activity. CAB members anticipated an increase in sales for the following quarter and the year ahead although the net balance of 44% and 50% respectively is the lowest for 3 years reflecting uncertainty and expectations of a pause in activity in the run up to the Referendum. However, demand for CAB member products tends to be towards the end of the building

Demand was reported as the key constraint to sales growth over the next 12 months (67%). The other expected major constraint was capacity (11%). 6% of members reported labour availability, finance availability, capacity and imports as potential constraints. In Q1, 57% of members on balance reported that investment in plant & equipment was higher than a year ago. A balance of 47% also reported increased investment for property and product development. For the 12 months ahead, product improvement was the focus of capital investment intentions with 76% of members on balance anticipating increased capital investment in this area. Members forecast that expenditure on R&D and plant & equipment (both 53% on balance) would also increase in the year to 31 March 2017.

CAB staff and Guest Speakers outside the 1930’s cinema, Athena, in Leicester - venue for the CAB Regional Members’ Meeting, February 2016

June 2016 | www.glassnews.co.uk

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Exhibitions and networking at the CAB Aluminium in Building Conference, ‘Pushing the Envelope’, Loughborough University, May 2016

Members listening intently at the CAB Aluminium in Building Conference, Loughborough, May 2016

Regional Members’ Meeting, Leicester February 2016 The first Regional Members’ event of 2016 brought 3 varied presenters together. Robert Palmer, Palmer Market Research discussed the findings in his latest Commercial Glazing Market Report 2015. Kevin Smyth, Project Management, considered ‘Health & Safety risk mitigation through knowledge’ which included an explanation of legal duties and considered what training and competency is and where ‘cards’ fit in. Geraldine Fleming, Executive Vice President, Knowles presented a brief overview of contractual issues to look out for and highlighted the free programme of Contractual Awareness Seminars for CAB members during the year. Our next Members contractual awareness course is in Sheffield on 7 June 2016 and is entitled ‘Formation of Contracts and General Contract Conditions’ and will be well attended. Members were also presented with an update on the latest CAB technical and marketing activity.

“Focusing on providing relevant, informative and ‘take-away’ content continues to be central to its strategy of providing added value propositions for all its members.”

A busy member stand at the CAB Aluminium Pavilion at Ecobuild, Docklands, March 2016

Ecobuild, Docklands March 2016 CAB headed up an Aluminium in Building Pavilion at the show – the 9th consecutive time we have exhibited there. The support and engagement of members was critical with 7 member company stands exhibiting on the Pavilion and around 35% of the membership visiting the stand during the 3 days of the show in early March. The resulting synergy created an excellent level of high quality leads and CAB

“CAB’s approach of increasing its provision of training seminars and focusing on providing relevant, informative and ‘take-away’ content continues to be central to its strategy of providing added value propositions for all its members. High levels of member engagement have been key to this success.” www.glassnews.co.uk | June 2016

has gained new members directly as a result of the show. Our CAB lounge acted as a technical information point but also as a key networking area for members and exhibitors alike.

CAB Aluminium in Building Conference, Loughborough May 2016 Our 2016 conference entitled ‘Pushing the Envelope’

was attended by over 110 members and guests and featured the following four key themes: energy efficient facades, fire performance, chromium (VI) free coatings and the latest developments in standards and regulations.

The conference considered a number of key issues including, What makes an energy efficient façade and where are the energy regulations heading? What are the implications for the supply chain from chromium (VI) free coating technology? How should the fire performance of a façade be tested? A morning session began with a keynote address by Neesha Gopal, Regional Director at Meinhardt (UK) entitled, ‘Pushing the Envelope: Opportunities and Threats’. CAB’s approach of increasing its provision of training seminars and focusing on providing relevant, informative and ‘takeaway’ content continues to be central to its strategy of providing added value propositions for all its members. High levels of member engagement have been key to this success. For more details on CAB and becoming a member, contact Julie Harley on 01453 828851 or email julie.harley@c-a-b.org.uk.

Members and visitors on a busy CAB Aluminium Pavilion at Ecobuild, Docklands, March 2016

READER ENQUIRY No: 0616/0109

ALUMINIUM

FENSTERBAU REVIEW

SAPA BUILDING SYSTEMS PROVIDES WINDOW & DOOR SOLUTION FOR INNOVATIVE NEW SCHOOL

3D CEMENTS LONG TERM AGREEMENTS AT FENSTERBAU

When Associated Architects was developing the design for University of Birmingham School, particular attention was paid to achieving the highest quality materials. As the world’s leading independent producer of aluminium profiles, Sapa Building Systems was able to meet the performance demands of the project cost effectively; and its Dualframe Si Casement windows, Elegance 52ST curtain walling and STII commercial doors were specified throughout.

Obituary

The school is the first academy free secondary school to be aligned to a specific university. The University of Birmingham School is a new model of education, bringing together the best of university research and teaching with best practice in secondary education. The school’s success was supported by the university’s estates team and the school’s preopening team working closely together alongside Alexandra Parish, Interim Director of Operations for the school. Site manager David Nicholls, of Willmott Dixon, Dean Sherwood, Project Consultant at Sapa Building Systems and Alex Paul from Associated Architects also worked together to ensure a high standard of building design to complement the equally high quality teaching methods. As a result, the school is being used as a template for best practice since its opening in September 2015. Alex Paul specified Sapa’s Dualframe Si Casement windows, in a special 2100mm high module to achieve the required available air flow and light transmission. This is the ideal solution for education, healthcare or commercial applications. Casement windows combine good ventilation performance with practical features, such as easy operation and large span openings (with separate safety restrictors), all whilst being very cost effective. The window profiles used achieved a BRE “Green Guide A Rating” and include an advanced polyamide thermal break technology to ensure high thermal performance, without the need for costly triple glazed sealed units. The Dualframe Si windows are not just a practical solution, they are a popular choice from a design perspective, too. With a choice of outerframe profile depths, concealed hinges within the frame and dual colour finish options, there is no issue with colour matching or unsightly plaster lines; the flush vents and flat profiles combine to create a simple and streamlined appearance. When the customer wants to make the most out of a stunning view, the slim sightline allow for a maximised viewing area, whilst high quality

Stephanie Bennett Mark Lofthouse, 3D Laminates (centre) with senior representatives of Hornschuch and VEKA.

glazing ensures the u-value of the window is not compromised. The project also took advantage of the newlylaunched Sapa Stormframe STII thermally broken commercial door. This new offering achieves improved robustness with it’s 65mm thick door leaf along with increased thermal performance by incorporating the same polyamide thermal break technology as seen in Sapa’s range of windows. Also, as the maximum door leaf height has been increased to 3000mm (subject to maximum weight restrictions), the new STII door gives greater design flexibility for architects and clients alike. The simplified manufacture of the doors means there is no additional tooling or training required for those already trained for the original Stormframe ST door system. This helps the fabricator to avoid extra costs if their workforce has already worked with previous products. Dean Sherwood, Project Consultant at Sapa, commented on his involvement with the project, saying, “With pupils and teachers in mind, it was important to achieve robust safe operation and the anti finger trap stiles and stronger profiles do this whilst maintaining elegant design. Also, the STII commercial door product is available tested to PAS024 security standard. Similarly, our doors allow for ease of passage thanks to the DDA compliant adjustable power door closers. It was great to see a new product of ours fit the objectives of the project so well.” Giving his reasons for specifying Sapa products, Alex Paul of Associated Architects LLP, said, “The considerations of any school design will emphasise on cost control balanced against the aspiration to achieve the highest quality possible. We specified Sapa to achieve this and have been pleased with the quality service, general support and the standard of its windows and doors. We would be happy to specify them again and have done so on a number of projects since.” For more information on Sapa’s products, www.sapabuildingsystems.co.uk. READER ENQUIRY No: 0616/0110

OBITUARY

3D Laminates, the pioneers of CoolSkin® technology for the panel and composite door markets, have returned from Fensterbau having cemented long-term partnerships with Konrad Hornschuch AG and VEKA AG. CoolSkin® is the preferred doorskin material of choice for companies such as Endurance® Doors and Solidor, thanks to its proven longterm performance in all climatic conditions. Furthermore, recent tests have shown that other inferior door skin materials promoted within the panel and composite door sector can delaminate, warp and crack and so the importance of specifying CoolSkin® has never been so important. With the unique construction and chemical make up of the Cool Colors foils from Hornschuch, combined with the proven performance of a VEKAPLAN substrate, the result is a near flawless performing product which is exclusive to 3D Laminates. At Fensterbau 3D Laminates, Hornschuch and VEKA extended their exclusive trading relationship to help further develop the CoolSkin® product range, as consumers look to the new generation of solid timber composite doors with life like woodgrains and colours. Mark Lofthouse, managing director of 3D Laminates commented: ‘Fensterbau as ever was an impressive show and it provided the opportunity for 3D, Hornschuch and VEKA to further extend our exclusive trading relationship. Those involved in the panel and composite door sectors are now asking for CoolSkin® by name as it represents long lasting performance, whatever the weather. He continues: ‘CoolSkin® was developed over 10 years ago and yet in this time we’ve continued to invest and develop the product further. It now reflects a true guarantee of both surface finish and upmost durability.’ For further information on CoolSkin and 3D Laminates call 0113 273 6281, e-mail info@3d-laminates.com or visit their website at www.3d-laminates.com. READER ENQUIRY No: 0616/0111

Staff and Members of the Glass and Glazing Federation (GGF) were saddened to hear of the recent passing of Stephanie Bennett after her long battle with health issues for many years. Stephanie was very well-known in the glass and glazing industry and a special lady who inspired and supported many for over 20 years – firstly with Solaglas and more notably with Rankins Glass - one of the GGF’s earliest and longest standing Member companies. Being a particularly pro-active GGF Member, Stephanie started off attending the Fire Resistant Glazing Group meetings, then going on to be vice-chair for the London Region for six years whilst also being part of the Marketing Communications Committee since the mid-1990s. As Marketing Manager at Rankins, Stephanie displayed great energy, enthusiasm and solid organisation and planning skills. Working closely with owner Cliff Rankin, she launched/ developed key industry events, which are still part of the industry’s calendar today. The GGF Media Lunch and People in Glass (PIGS) came about because of an original event called “Champagne Charlies” which was organised by Stephanie and Cliff. This exclusive media event, invited all the key editors and publishers to discuss industry issues and new products over a few refreshments. The annual Glassman’s Lunch, though started by Cliff Rankin was a great success because of the meticulous planning and strong promotion by Stephanie that has undoubtedly contributed to making it the annual fixture it is today. Alongside the Glassman’s Lunch, Stephanie also set up a unique social event called Women in Glass (WIGs) which was exclusively for the women in the glass and glazing sector. Stephanie’s son Patrick said, “She loved working in the industry and missed it dearly after she left. She was a passionate advocate of the women working in the industry and is why she set up WIGs (Women in Glass).” Stephanie leaves behind her husband, Stephen…children Emma and Patrick, and three grandchildren. The GGF has sent its sympathies to Stephanie’s family at this sad time. READER ENQUIRY No: 0616/0112

June 2016 | www.glassnews.co.uk

Connaught have been fabricating the Ultraframe system for over 15 years. That’s why we’re:

YOUR PROFESSIONAL CONSERVATORY ROOF SPECIALISTS... 0616/0113

We can offer technical support, training and a full marketing package to help increase and develop your sales and more importantly increase your profits.

Nobody knows the Ultraframe system better than us and we can offer a full back-up service to help you: • Bespoke Software available to our trade customers • Structural report for every roof • 2 Hour quotation turnaround • Professional support and advice from our expertly trained fabricators • On site assistance • Free delivery to site • Training for your installers • 7 Day turnaround

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The Ultraframe Experts

www.glassnews.co.uk | June 2016

Fax: 01709 525262 Unit 3, Lloyd Street. Parkgate. Rotherham. S62 6JG www.connaughtroofs.com

GLASS

The UK’s Leading Glass & Glazing Newspaper

FGI’s Merchanting Division leads where others follow Float Glass Industries is one of the UK’s largest independent glass stockists and its Merchanting Division offers bulk distribution with highly competitive prices and a rapid nationwide delivery service including same day where available. Joe Ward, Merchanted Glass Sales Manager, said: “Our customers need access to stateof-the-art glass fast and that’s exactly what we offer. FGI holds stocks from all the major manufacturers and being independent we are at the forefront of the market when it comes to being able to offer mixed loads to our diverse and ever growing customer base.” FGI’s Merchanting Division supplies double glazing manufacturers and the domestic window industry with stock sheets and packs of glass. Its range includes float glass, patterned glass, tinted glass, low e glass, wired glass as well as products for the ever expanding decorative market such as Lacobel, Antique Silver and Satin, all in most LES (lehr end sizes) and SSS (standard stock sizes). Ordering is exceptionally easy via phone, email or fax and the company has a first

class computerised order processing and production control system for maximum efficiency. Customers with complex cutting requirements can submit their order quickly and easily by EDI (electronic data interface), an electronic template digitiser that enables shapes to be transmitted straight to the cutting table for production. It also accepts CAD files so complex shapes can be imported directly from customers’ own systems. Orders can be mixed and delivered to suit customers’ delivery schedules and FGI recently introduced a Same Day delivery service on selected routes, helping its customers to meet urgent order requirements more easily. FGI has its own fleet of 22 vehicles including hiabs, floatliners, curtain siders, flat backs, stock carriers, hybrids and vans. FGI sources and negotiates glass from within the UK and around the world to ensure the best quality products at the most competitive prices. Joe said: “Our products and service are built around our customers’ needs. We are flexible and adaptable and we are committed to a policy of continuous improvement so we can continue to meet and exceed expectations.” FGI’s Merchanting Division supplies everything glass processors and IGU manufacturers need. A comprehensive product range. Competitive prices. Easy ordering. A rapid and flexible delivery service. It’s why it’s no surprise it’s one of the UK’s leading glass merchants. Tel: 0161 946 8000 - www.floatglass.co.uk READER ENQUIRY No: 0616/0114

GGF BENEFITS FROM

WINDOW FILM INSTALLATION

The 3rd Floor Office extension of the Glass and Glazing Federation (GGF) Building at 54 Ayers Street, London consisted of an all glass ‘box’ construction. Despite the installed glass being high performance solar glass, the occupants suffered from excessive glare from the sun and an uncomfortably hot feeling when near the glass. It was also recognised that the energy required to cool the space using air conditioning was significant. Although blinds could have been used to control the glare (they would have little effect on the heat or energy use) they were not practical and also spoilt the panoramic view enjoyed from this top floor office. It was decided to install a high performance neutral coloured external solar control film that reduced the glare by 80% and the heat by 70%. This film also reduces air conditioning usage by up to 30% so would also pay for itself in around 3 years from reduced air conditioning usage. It is a little known fact that it takes 3 to 4 times more energy to reduce the temperature by 1 degree as it does to heat by 1 degree. Following the non-disruptive installation the occupants (employees) immediately had their comfort improved with vastly reduced glare and a dramatic reduction in heat. Nigel Rees, GGF Group Chief Executive said ‘We are very pleased with the instant effect on heat and glare of the non- disruptive window film installation. We are looking forward to saving money too!’

Steve Rice, GGF Director of Technical Affairs commented, “It is always pleasing to witness a first class example of how a window film installation can solve existing problems with glazing. This installation has vastly improved the working environment for the staff with a reduction in extreme glare coming through the windows from strong sunshine. Secondly applying window film has made the GGF Building more energy efficient, something that is always high on our agenda. The finished job looks superb and I am pleased a GGF Member company from the Window Film Group undertook the work.” The corresponding energy analysis showed that more than 125 kWh of energy (£15) would be saved per square metre of glass which relates to the short payback time. With an expected lifetime well past 10 years this type of solution provides a high performance for many years to come. To find out more about the GGF Window Film Group please visit http://www.ggf.org. uk/group/window-film-group READER ENQUIRY No: 0616/0115

New Glass Lift is Star of the Show for Cinema Installation A new market-leading material lift took on a starring role during the installation of a large glass panel at the Empire Cinema in London’s Leicester Square. UK rental company Hird spent months working closely with Germany manufacturer, Wienold, to develop the GML 800+ material lift. Hird applied its considerable experience in material and glass lifts to contribute to the creation of the GML 800+ and was the first UK hire company to add the machine to its fleet. This innovative product can lift up to 900kg; a safe working load (SWL) far in excess of any

similar machine currently available. Including counterweights, the GML 800+ weighs just 625kg, so it offers a relatively low-weight footprint for operating across a wide range of surfaces, including floating floor structures.

floor crane’s wheel system allows smooth and precise movement, so operators can position the machine to millimetre accuracy. It is available in either manual or electric drive versions. With electric drive, as used for the cinema project, the load can be lifted and lowered via a remotely-controlled winch. Remote operation in this manner ensures that the operator can always view the lifting task from the optimum position.

Hird Director John Wilding said: “The GML 800+ is simple to operate but that’s because of all the very sophisticated design and manufacture work carried out by Wienold, based on our specifications. “Glass installation companies often have to operate in live environments, where it is essential to complete glazing projects quickly and safely in the least amount of space to minimise disruption to the public. “The GML 800+ epitomises an excellent solution for these challenging requirements. It is easy to transport and move into position, is light weight, so can be used both indoors and outdoors, but has great glass lifting performance.”

One of the machine’s first jobs for Hird was installing a 4m x 2.5m glass panel, weighing 350kg, in a display window at the worldfamous Empire Cinema. This was carried out using the new GML Overhead Glazing Manipulator - an attachment also designed jointly by Hird - which has a maximum lifting capacity of 500kg.

Hird purchased the machines from APS, the exclusive UK distributor for Wienold portable material lifts. Four models are available in the new GML series, with working heights from 3.49m to 7.94m and SWLs from 800kg – 900kg.

The GML 800+ counterbalance material lift is easy to operate, especially in confined areas, while delivering impressive lifting capability, as perfectly demonstrated by the successful glass installation project. The counterbalance

The GML 800+ can also be fitted with a range of attachments, including a hydraulic arm, for precision placement and installation of glass panels, and a lifting fork. When fitted with the GML Glazing Manipulator it can even be used to lift glass sheets overhead, for example when installing glass canopies. While Hird sees the material lift being highly popular with glass installers, it also has many other applications for material lifting and moving, including pipes, steel sections, concrete beams, wooden joists and plastics. www.iapsgroup.com READER ENQUIRY No: 0616/0116

June 2016 | www.glassnews.co.uk

GLASS

The UK’s Leading Glass & Glazing Newspaper

Guardian launches ClimaGuard® Blue selfcleaning solar control glass for conservatory roof applications Guardian Industries’ Glass Group in Europe, a leading manufacturer of high performance architectural glass and a key supplier to the building industry, has introduced an all-in-one solution for conservatory and orangery roof applications. Guardian ClimaGuard® Blue is a self-cleaning glass that combines solar control, thermal insulation and glare reduction in a single dual coated pane of glass, with a blue appearance. New Guardian ClimaGuard Blue glass uses advanced coating technology to provide superior thermal control. This contributes to the prevention of overheating of interior spaces during hot spells, whilst helping to keep them warm during cooler periods. Visual comfort too is improved as the glass filters sunlight and reduces glare. Thanks to its colour, the sky will look blue, even on a grey day, making this an ideal product for roof applications. ClimaGuard Blue glass has self-cleaning properties, which reduce the need for regular cleaning. Its advanced hydrophilic and photocatalytic coating is activated by ultraviolet rays from the sun. The activated coating reduces the dirt’s ability to stick to the glass, whilst exposure to ultraviolet light, in combination with the coating, accelerates its decomposition. Dirt is easier washed away leaving the roof cleaner for longer. Introducing ClimaGuard Blue, Steven Scrivens, European Market Segment Manager – Residential, said: “Guardian ClimaGuard Blue was introduced by Guardian Industries’ Glass Group in Europe specifically for conservatory and orangery roof applications. It joins the ClimaGuard range of coated thermally insulating glass products.” For more information, please visit www.guardianglass.co.uk/latestproducts.

Bright space for bright sparks:

GLASSOLUTIONS creates ideal learning environment at Alford Community Campus Market-leading UK glass manufacturer, GLASSOLUTIONS, has played a key role in creating an optimal learning environment for students at Alford Academy’s new Community Campus in Aberdeenshire. Main contractor Morrison Construction approached GLASSOLUTIONS to manufacture and install an attractive curtain walling system for the development, choosing glazing products carefully to create a space with excellent temperature control, effective ventilation and plentiful natural light. In recent years, Alford Academy has found it increasingly hard to accommodate its large yearly intake of new pupils. With existing campus capacity at its limit, a £37 million contract was devised by Aberdeenshire County Council, in partnership with hub

North and the Scottish Futures Trust, to create the school’s new Community Campus. The new site accommodates 960 pupils and has brought together the primary, secondary and senior years on a single site, as well as providing sport and leisure facilities for the wider community.

order to create a safe, light, wellventilated space for students, GLASSOLUTIONS selected Metal Technology’s System 17 High Rise curtain walling system to form the building’s envelope.

The concept for the Community Campus was based around the creation of a central social hub for students, with classrooms and study areas branching off from this central area. The social ‘hub’ area is two storeys high in places: this allows areas to be used flexibly for a variety of activities, as well as creating a large and airy space which lets in a considerable amount of natural light.

With a continuous thermal isolator providing a thermal break throughout, paired with thermally broken casement windows from Metal Technology’s System 4-20 range, the low U-value of this configuration provides excellent thermal efficiency, maintaining a comfortable internal temperature for students and minimising the need for climate control. Large glass units were chosen for the project to maximise light transmittance and provide a bright interior.

The wide range of purposes that the new campus was intended to fulfil meant that versatility was a particularly important aspect of the glazing specification. In

Responses to the new campus have been overwhelmingly positive; the development has been praised for its light, airy interior and how well it has

accommodated the needs of the students and wider community. Jim Hanna, project director at Morrison Construction, said: “Working with our partners and suppliers, the Campus was finished ahead of the coming academic term… We are immensely proud to have been involved in bringing this fantastic new resource to fruition for the local community.” The completed project has also been praised more widely by influential the construction industry. The development, along with project managers hub North, was named a finalist for the Community Development Project of the Year award at the Scottish Property Awards 2016. For further information, visit www.glassolutions.co.uk. READER ENQUIRY No: 0616/0118

Ambi-Fusion Solid Glass is a Winner! One of TuffX Processed Glass installation companies has supplied and installed their first Ambi Fusion Solid Glass Roof to replace an existing polycarbonate conservatory roof. The installer loved the innovation of the Ambi Fusion Solid product which allows

great flexibility in the design choice compared to other tiled roof systems on the market. The idea of this product being able to be glazed into any standard roof system which is quick and easy to install is the appeal without the extra tradesmen, and costs passed onto the homeowner.

Ambi Fusion glass comes as standard with Self-Cleaning properties, excellent Thermal insulation of 1.1 u value, a solar heat reflection of 78% and light transmission of 7% which is perfect for those bright sunny days. The homeowner was looking to replace their polycarbonate roof and had looked into alternative solid roof systems on the market but chose Ambi Fusion because of the benefits offered. They found the idea of being able to place the Fusion white and glass combinations into the problematic areas was the appeal to allow light to flood the room. What appealed to the homeowner was the quick installation and cost to suit their budget. TuffX MD Graham Price comments “It’s great to see our customers embracing our new products allowing them to be different from other competitors in the market.” Tel: 0845 3400 200 - www.tuffxglass.co.uk

READER ENQUIRY No: 0616/0117

www.glassnews.co.uk | June 2016

READER ENQUIRY No: 0616/0119

GLASS

The UK’s Leading Glass & Glazing Newspaper

Roaring success for new Romag zoo installation Visitors to the new £5.2m Land of the Lions enclosure at ZSL London Zoo will benefit from an improved viewing experience thanks to high performance anti-reflective glass supplied by specialist manufacturer Romag. More than 60 sq. m of Romag’s new AirGlaz toughened laminated glass has been specified to provide transparent safety walling for the viewing sections of the 2,500 sq. m enclosure, which will be home to a pride of Asiatic lions when the feature opens in spring 2016. The new installation has been designed to provide a ‘close encounter’ visitor experience and incorporates an overhead walkway, a crumbling temple, a recreated railway station and an Indian high street. The public will be able to see the animals easily and up-close through toughened laminated glass that will maintain its transparency and clarity while being protected by a structure strong enough to

withstand the weight and power of large big cats such as lions. The AirGlaz construction was designed specifically for the enclosure to combine anti-reflective properties with maximum strength together with high levels of safety and security. Installation work was completed over a five month period by Northampton-based industrial glazing specialists Cox Design and Manufacturing, which also designed and installed parts of the structural steelwork needed to hold the glass panels securely in place. ZSL London Zoo, which opened to the public in 1846, is the world’s oldest scientific zoo, and is currently home to housing more than 700 different species. The Land of the Lions enclosure has been designed to resemble the Gir Forest National Park in India, showing how the lions’ natural habitat overlaps with the local urban environment.

Paul Cruddace, a director at Romag, said: “Land of the Lions at ZSL London Zoo required a tough, cost effective and nonreflective viewing solution that would also deliver long-term high performance and added safety. Our glass has been specified to provide this and will contribute significantly to an unforgettable visitor experience.” Featuring low iron float glass, AirGlaz incorporates an advanced magnetron sputter coating, which is then strengthened and toughened using advanced thermal treatment processes. This creates a tough, surface with unique optical properties that allow light transmission of up to 97% and reflection of less than one percent. This compares to normal architectural float glass that typically has a light transmission of 90%

and a reflection of eight per cent. In addition, the carefully tailored anti-reflective coating utilised in AirGlaz has been specially designed so that any reflection caught in the one per cent factor appears in a dark blue hue rather than the pink area of the spectrum, helping to remove unwanted glare and prevent distortion. AirGlaz is manufactured at Romag’s specialist glass processing and lamination facility which includes the use of temperature and humidity controlled ‘clean rooms’ to ensure the highest product quality standards. The company’s manufacturing processes are fully certified to ISO9001 and it also holds both ISO14001 and ISO 18001 certification. More details at www.romag.co.uk. READER ENQUIRY No: 0616/0120

PRESS GLASS is committed to development in order to enhance its customers’ competitive advantages Increased production potential, expanded assortment, available glass sizes and regular development of tools supporting the election of glazing – those are examples of innovations by PRESS GLASS that are aimed at enhancing the competitive advantages of customers. The company has adapted its production lines to be able to manufacture e.g. glazed units with toughened, laminated glass or with digital print in dimensions up to 7000 x 3200 mm. The company has also introduced mobile innovations supporting the selection of glass and ensuring fast and simple insight to detailed parameters and access to CE declarations for the supplied products. Larger glass dimensions offered by PRESS GLASS is a response to trends in construction and growing popularity of larger glazing without partitions. “Practically each type of production line at our facility in Radomsko has been adapted to the new standards. All the efforts were made to

manufacture glass with dimensions as large as 7000 x 3200 mm. Now designers increasingly frequently provide to the application of large glazed spaces, not disturbed with any partitions”, says Gerard Plaze from the promotion department at PRESS GLASS. We keep expanding the catalogue of products offered by the company. For instance, in the segment of acoustic sound units, the number of products was increased to almost 80 – within only the last year or so the offer was expanded by over 20 types. The offer of solar control glass is a portfolio composed of products from all the largest producers of flat glass. This supports objective technical consulting services.

PRESS GLASS MOBILE – innovative facilities For many years, PRESS GLASS has been attaching great importance to the level of customer service. This is manifested e.g. in

developing new tools supporting the selection and configuration of glass. This is the role of PRESS GLASS MOBILE – a free application for mobile devices (iOS and Android systems). “PRESS GLASS MOBILE provides for interesting possibilities. For example, for acoustic sound units and solar control glass, the configurators support the selection of an appropriate type of glass or a comparison with other glass. To this end, it is necessary to select a strictly specified set of parameters so that only those types of glass are displayed that fit the user’s expectations. About 250 products may be compared among solar control glass. The tools can be used not only with the application but also via our web site”, adds Gerard Plaze. The configurator can be used for a precise selection of e.g. acoustic sound units, considering a number of most important parameters – e.g. the weighted thermal index Rw and correction indices C and Ctr. From

the practical viewpoint, it is equally important to precisely determine the weight as well as protection and safety class and to reduce the packet thickness and glass thickness in the packet. The configurator supports the selection of glass types in terms of e.g. values of the thermal index Rw as well as all other indices and options jointly. The other configurators operate in a similar manner. In PRESS GLASS MOBILE the users will find three configurators (for acoustic sound units, solar control glass and digital print glass) and a browser of CE property declarations (in line with the numbers of printed orders). Apart from implementing practical innovations and offer extension, PRESS GLASS is committed to continuous development of its manufacturing resources. In 2015 the company completed the expansion of its core facility in Radomsko – this is the largest and most modern glass processing centre in Europe. Several months ago, a new facility was opened in Varaždin, Croatia. READER ENQUIRY No: 0616/0121

June 2016 | www.glassnews.co.uk

GLASS

The new PRESS GLASS facility certified by ift Rosenheim & CEKAL The new PRESS GLASS facility commissioned last year, located in Varaždin (Croatia) has been certified by ift Rosenheim and by CEKAL. As the manufacturer states, the documents not only confirm the quality of glass produced at the facility but they also support the competitive advantages of our buyers. The new PRESS GLASS facility – a company that is specialised in manufacturing glass for construction industry – has already been certified by the German Window Technique Institute (ift Rosenheim), confirming the compliance of the insulating glass units and float toughened glass produced at the facility with the European standards EN 1279-5 and EN 12150-2. As a result, such glass may be marked with CE signs. As the producer informs, a similar testing and certification process has been completed by the CEKAL institute. The issued document confirms that the glazed units produced at the facility in Croatia may be used in France. Panes manufactured in compliance with the standards of the institute are marked with the “CEKAL 789” sign on the space bar. “The certification processes held for the glass produced in the facility in Varaždin fit perfectly our quality control policy and the policy to support buyers. Additionally, it is worth noting that with such certificates our business partners become more competitive and gain easier access to various markets”, – explains PRESS GLASS. The new facility in Croatia is the fourth facility of PRESS GLASS. The producer operates three facilities in Poland. Panes produced there are exported to a majority of European countries as well as to other continents, including North America and Asia. Certificates granted to the production facilities of PRESS GLASS: http://www.pressglass.eu/accesible-materials/ set-of-certificates?lang=en

INSTALLER FOCUS #Evenstrongertogether – industry marriage set to benefit installers A high-profile glass and glazing industry relationship is set to benefit installers up and down the UK. Sumo Yuki – the Consumer Protection Association’s mascot and trusted accomplice, who is helping connect trusted tradesmen with consumers looking for home improvements, is getting married. Yuki took a temporary break from his glittering career as a wrestler in Japan to come to the UK and front the CPA’s #togetherstronger campaign. Together with the CPA he is helping to promote best practice across the glazing and wider construction industry and is working with installers to help them win profitable new business. Yuki will now remain in the UK to further the cause and is also set to marry Akiko – an experienced architect and property professional, who he met in London whilst working for the CPA. She will help him on his mission to help home improvement companies boost their order books and become industry leaders; and the campaign message is evolving to become #evenstrongertogether. The CPA has been providing IBGs and Deposit Protection for over 20 years and is widely recognised by consumers as a trusted resource for finding accredited and vetted installers. A recent survey showed that 70% of consumers believe that CPA members provide the most protection, making CPA members far more likely to win business over nonmembers. Jeremy Brett, Managing Director of the CPA, comments: “Our members are known for their quality and integrity; and the CPA brand and ethos inspires confidence amongst homeowners, making it easier for our members to win new business. “We’ve had a record number of new members in the last six months and many new joiners are telling us it is because we are independent and trusted; and allow members to retain their independence too.” Yuki concludes: “The CPA is a great organisation and is making a huge difference to the industry by helping installers and boosting its image. I’m glad to be here.”

READER ENQUIRY No: 0616/0122

www.glassnews.co.uk | June 2016

READER ENQUIRY No: 0616/0123

INSTALLERS SEIZE LANTERN SECTOR GROWTH WITH ATLAS Atlas Glazed Roof Solutions is helping its network of installers to take advantage of the rapidly growing lantern sector with an extended range of ultra-slim Contemporary Lanterns. The collection of four-pane lanterns - now available in sizes up to 3000 x 1500mm - is paving the way for installers as market demand for larger contemporary lanterns intensifies. Gareth Thomas, Sales and Marketing Director at Atlas Glazed Roof Solutions, said: “This year, the lantern has become one of the fastest-growing sectors in our industry and we wanted to help installers to tap into its huge potential. Although there are several lanterns on the market now, the appearance, performance and stock availability of them can vary widely. There is no compromise with the Atlas lantern. We’re delighted to be pushing the boundaries in aluminium lantern design once again by introducing the UK’s slimmest lantern in even bigger roof sizes. “We believe that our slim-line Contemporary Lantern is the best in the market, and judging by the response by the crowds who saw it at the FIT Show, our customers do too! Carrying all the trademark internal and external aesthetics of an Atlas roof, it brings light in abundance, helping to re-fashion rooms that were once starved of light into incredible spaces with acres of sky above.” Bringing ‘MORE SKY, 25% LESS ROOF’, this fully aluminium, thermally broken system features the slimmest sightlines in the industry. Comparative tests reveal that the Atlas Contemporary Lantern features a 60% slimmer ridge and 38% slimmer hip internally and an external ridge and hip, which is more than 50% slimmer than alternative aluminium lanterns. The roof has been created with both internal and external aesthetics in mind. Internally, the subtle profile, which is 25% less bulky than rival systems when seen from below, accentuates the views above. From the outside, the lantern has far lower external sightlines than bulkier alternative systems.

The lantern has been carefully designed to be perfectly proportioned too with the internal ridge, transom rafters and hips the same 40mm width and appearance for a sleek, cohesive look. And unlike some alternative systems, there are no boss or hoods to intrude on the roof ’s slim-line ridge. In spite of its extensive glazing, the lantern delivers outstanding strength, thermal performance and wind pressure resistance. The ridge and rafters feature a thermal break to prevent cold air from penetrating to the inside of the rafter. The rafter is twice as thermally efficient as its nearest rival and is capable of achieving a U-value of up to 0.9 W/ m2k with double glazing The roof is a secure pressure-plated system; this is more robust than conventional clip-in systems which can be swiftly removed by intruders. The lantern is fitter-friendly and can typically be installed in a few hours without the need for push in bungs or excess silicone at the connections. The roof comes with Solar Neutral Active or Solar Blue Active toughened glass on the outside and low-e glass on the inside as standard. It is available as standard in grey, black, white, grey on white and black on white and in five stock sizes (1000 x 1500mm, 1000 x 2000mm, 1500 x 2000mm, 1500 x 2500mm and 1500 x 3000), plus bespoke sizes to order. Atlas Glazed Roof Solutions is part of the £35 million turnover Customade Group. The group, which employs 300 people, also includes PVC-u and aluminium window and door fabricator Customade and Fineline Aluminium, which supplies designer architectural aluminium products with very slim sight lines, and Hourglass Seal, which manufactures glass and sealed units. For further information, please contact Atlas on marketing@atlasroofsolutions.co.uk or phone 02838 327741. READER ENQUIRY No: 0616/0124

CAREERS

The UK’s Leading Glass & Glazing Newspaper

CAREERS RECRUITMENT & TRAINING

See more positions online at: www.glassnews.co.uk

Helping you find & place positions. If you are looking to recruit, contact us today for prices! Email: christina@glassnews.co.uk or Tel: 07805 051322 NEW APPOINTMENT

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EPWIN STRENGTHENS BUSINESS DEVELOPMENT IN THE SOUTH WEST Epwin Window Systems has strengthened its team in the South West Of England with the appointment of Sheila Normington as Business Development Manager. Her responsibilities include the Swish and Spectus brands and Profile 22 including the recently launched Optima. Having worked in the building products sector for more than 17 years with the majority of that time spent in window systems, Sheila understands the window, door and conservatory industry thoroughly, including the issues that fabricators and installers face. Sheila has extensive experience of developing sales through fabricators by working with them to develop their businesses, including the increase of sales

scheme Sheila has also worked with customers during the introduction of a new window system, offering ideal experience working with customers of Profile 22 Optima. In her spare time Sheila is learning to play golf and she enjoys walking, horse riding and shooting, all of which goes some way to countering the possible effects of her other love, baking. through the development of installer channels. Her thorough knowledge of the market from both a B2B and B2C perspective also contributes towards increased sales at every level. Instrumental in the development and introduction of a successful Authorised Applicator

“We are fortunate to have attracted someone of Sheila’s caliber,” said Wolfgang Gorner, Commercial Director of Epwin Window Systems. “Her extensive experience is rare and this and her enthusiasm will be of great benefit to our customers.” www.epwin.co.uk READER ENQUIRY No: 0616/0125

Exlabesa’s Paul Benn promoted to

National Sales Manager

Leading aluminium systems house, Exlabesa, formerly known as Kaye Building Systems (KBS), has announced the recent promotion of Paul Benn to National Sales Manager. Paul joined Exlabesa just over 12 months ago and his promotion reflects what he has achieved in this time.

9 years in total spent with Deceuninck. Commenting on his promotion Paul said, “Exlabesa is a fantastic company to work for and I am delighted to accept the position of National Sales Manager. These are exciting times for us as a business and it’s great to be a part of growing company.”

Speaking on Paul’s promotion, Derek Hodgson, Exlabesa’s General Manager said, “Paul is well-known in the industry for adding value with his focus on sales and customer support. We value our people and have a culture of rewarding excellence. Paul’s promotion reflects 12 months of excellent work along with his passion and drive to help grow this business.”

As Paul says, these certainly are exciting times for Exlabesa. The company has recently rebranded to Exlabesa in the UK and is already benefiting from the brand reach of an international company. The company has grown year on year since it was founded in 2011 and has developed a strong reputation for being the best at what it does while offering an exceptional package of benefits that add value to every fabricator.

Paul is a well-known industry figure having spent over two decades working for various fabricators and system houses including

Exlabesa extrudes aluminium profiles and facades for domestic and

commercial applications. The product range includes the KWS51 casement window, the KWS75 casement window, rebated thermal doors, tilt turn windows, bi-folding doors, patio doors, thermal and non-thermal shop fronts and curtain walling. All products are extruded in the company’s state of the art Doncaster headquarters and can be anodised and painted in house too. All products are supplied ex stock from the warehouse for rapid delivery times. Tel: 01302 762 500 www.exlabesa.co.uk

READER ENQUIRY No: 0616/0126

TRUFRAME DIRECTORSHIP FOR PAUL Paul Tranter has been recently promoted to the new role of sales director at TruFrame, as the company continues to build on its proposition as the uPVC window and door frame manufacturer of choice. TruFrame’s growth in recent years has seen frame counts increase to over 3,500 frames per week on average and with a number of strong new business enquiries in the pipeline, volumes are expected to further rise during the course of 2016. With online ordering now accounting for 57% of all orders, each frame still hand finished and with a results-driven in-house marketing

support team, existing customers are also experiencing strong growth. Paul Tranter, sales director of TruFrame commented: ‘I’m thrilled to take on the new role of sales director, which is also a reflection on the sales and marketing function as a whole and also other internal departments, that make TruFrame a wonderful business to be part of. A big thank you must also go to David and Patrick who have allowed me to develop the sales function, into the strong entity it is today and the results speak for themselves.’ David Firmager, managing director of TruFrame concluded: ‘The promotion of Paul to the board

of sales director was an obvious step, given the way in which he’s helped shaped this business. With record breaking frame counts, strong customer growth and a number of new business enquiries, we’re now putting into place a longterm plan to support this continued growth.’ See the ‘Complete Package’ video on TruFrame’s YouTube channel to find out why so many companies are changing to TruFrame. For other information call the sales department on 01664 410 140 or email the marketing team directly on marketing@ truframe.co.uk. You can also add to their growing following on Twitter @TruFrame.

READER ENQUIRY No: 0616/0127

June 2016 | www.glassnews.co.uk

CAREERS

The UK’s Leading Glass & Glazing Newspaper

NEW APPOINTMENT

Top team

Deceuninck expands team with

new Operations Manager

at Edgetech Promotions for two key people have further strengthened the management team at Edgetech UK, the leading voice for energy efficient glazing. Edgetech’s Managing Director Chris Alderson identified the abilities of Charlotte Davies and Karl Jones and gave them the good news of their new positions at FIT Show. Charlotte and Karl have 19 years of service between them. Karl becomes Technical Services Manager. “This is an important role within Edgetech,” says Chris. “Our technical team has a high level of glass unit manufacturing know-how which is well appreciated by customers. Technical Services Manager is a newly created role, and Karl’s knowledge of our products and manufacturing makes him the ideal person to head up the team to give practical production support to customers.” Charlotte becomes Head of Marketing. A well-known marketer in the industry, she has been at Edgetech since she was 18. Chis continues: “Charlotte has been the driving force behind many of our recent campaigns to make Edgetech the leading voice for energy efficient glazing. The latest demonstration

Karl Jones, Technical Services Manager and Charlotte Davies, Head of Marketing.

of her ability was Edgetech’s success at the FIT Show. I am looking forward to seeing her build on and strengthen the Edgetech brand values in her new position. Charlotte will continue to grow the marketing support on offer to customers through our award winning scheme Dealership Plus.” Charlotte adds: “It was a great moment when Chris announced that Karl Jones and I were being promoted and I’m very excited about my new role as Head of Marketing.” Tel: 08700 566844 READER ENQUIRY No: 0616/0128

NEW APPOINTMENT

Andrew Hornigold joins the dream team at Sternfenster Lincoln-based fabricator Sternfenster has bolstered its sales team with the appointment of a new technical sales manager. Industry veteran Andrew Hornigold brings 22 years of experience to the role, having worked previously for both a fabricator of Residence 9, PVC-U and aluminium, and a major manufacturing company specialising in the production of timber alternative windows and doors. This latest appointment brings Sternfenster’s inhouse business development team to six, headed by national sales manager Steve Lane. Experiencing increased demand across all areas of its extensive product portfolio, and also gearing up for the completion of a new 35,000 sq. ft. aluminium factory set to cut lead times and increase its range of offerings even further, Sternfenster is investing in

“This isn’t the first time I’ve worked with Andrew Hornigold,” commented Steve Lane. “Myself and Neil Antrobus, another of our technical sales managers, have both collaborated with him in the past, and I can wholeheartedly say he’s a top guy, really focused and driven. When we made the decision to take on a new sales professional, he was the obvious choice. We can assure our Northern and Midlands-based customers that they are in safe and exceptionally experienced hands with Andrew.”

www.glassnews.co.uk | June 2016

Wolverhampton, United Kingdom – AAC today announced that Darren ScantleburyWatson has joined its board as Customer Services Director. Darren brings with him a wealth of experience, having spent ten years specialising in change management within the powder coating sector. Darren joins AAC to expand the scope and reach of its offering throughout the UK architectural aluminium market. “In the past, AAC had always been my most formidable competitor,” explains Darren, “and I very much admired it from afar. But only after joining the company did I realise just how impressive this setup is. The dedication to continuous improvement, the ongoing investment in the best technologies, the sheer vision, focus and ambition; I knew that this was exactly where I wanted to be. I have been a Managing Director for the last four years, but this role I see as a step up in every way. I

Managing Director Roy Frost says: “We had a fantastic 2015 and many significant developments in product and service have given our customers a strong start to 2016. We’re really pleased to have Darren on board. His appointment is timely as we help customers extend their lead.

Deceuninck’s new Operations Manager Darren Woodcock.

Darren is responsible for improving, developing and expanding Deceuninck’s UK operations as our business continues to grow.” To find out how Deceuninck’s new products are helping customers win sales, call Roy Frost 07808 365234. Follow @ DeceuninckUK.

READER ENQUIRY No: 0616/0130

have never been more optimistic or excited about a project that I’ve been involved in”. Tel: 01902 723715 - darren@aac-gb.com READER ENQUIRY No: 0616/0131

NEW APPOINTMENT

the recruitment of skilled personnel to support its continued growth. In his new role as technical sales manager, Andrew will be charged with helping existing Sternfenster trade customers in the Midlands and North of England achieve organic growth, and develop ties with key home improvement companies in the area.

Customer service specialist joins AAC

Deceuninck, one of the world’s leading PVC-U Systems Companies, continues to expand its team with the appointment of new Operations Manager Darren Woodcock. Darren has 20 years’ experience in extrusion and relocated to take up his new position.

Ambitious growth plans spark

further recruitment at Insight Data “Over the past few years, we’ve been investing extensively at Sternfenster – in new machinery, new premises, and in streamlining our internal operations. All of this, however, needs to be supported by investing in new skilled staff, and I find it very satisfying that the company never fails to spot true potential. Bringing in talented, passionate individuals who share our values is one of the many rewarding aspects of growth, and a crucial part of ensuring Sternfenster’s continued expansion in the years ahead.” Tel: 01522 512525 www.sternfenster.com READER ENQUIRY No: 0616/0129

Insight Data, the leading supplier of prospect data and CRM software, has announced further expansion in its marketing department with the appointment of Troy Hannam as Marketing Manager. Troy has a BSc Honours Degree in Media Technology, specialising in Marketing and Advertising and studied at the University of South Wales (USW). Jade Greenhow, Operations Manager at Insight Data commented; “Salestracker is now the must-have sales and marketing tool for the window industry, and we now want to focus on developing new tools and support programmes to help our customers grow. Troy

will play an instrumental part in this, as well as strengthening our position in the wider construction market.” Insight Data developed Salestracker to provide the industry with accurate prospect data and market intelligence on over 15,000 fabricators and installers. The system is updated every minute of every working day, and includes 16,478 named decision makers with 16,894 verified email addresses. The latest version of Salestracker includes Credit Profiling, which provides key financial information and updates. The system has also been expanded to include other databases, bringing a total of 60,000 potential

Troy Hannam Marketing Manager.

customers including builders, architects, house-builders and main contractors. For more information, visit www.insightdata.co.uk or call 01934 808293. READER ENQUIRY No: 0616/0132

LETTERS

NEW APPOINTMENT

More New Appointments

at VBH

Hardware supplier VBH has announced the further strengthening of its team with what the company describes as three strong new appointments.

Paul Leonard has taken over the position of Area Sales Representative for the South East region. Again, Paul is no stranger to the industry having previously worked for a large window and door manufacturer in Sussex. Paul joined the week before the FiT Show and hit the ground running as he met many of his customers (and colleagues!) in person for the first time.

Adrian Gale has joined the external team to manage the East Midlands area that stretches from Lincolnshire in the east across to Staffordshire and Cheshire in the west. In addition to looking after all VBH’s customers in the East Midlands, Adrian will also help to shape the company’s product range and strategies for the composite door and timber window and door markets in his joint Area Sales Manager and product management role.

Both Adrian and Paul are already active on their areas showcasing VBH’s selection of hardware and ancillaries for PVCu, aluminium and timber windows and doors.

Adrian will be a familiar face to many as he has over 20 years experience in the hardware sector, including the last 6 years at a major German hardware manufacturer.

VBH has also moved to strengthen the internal company structure with the appointment of Robb Crampton to the position of Commercial Manager. Robb is the company’s longest serving team member, having joined in 1984 originally on a government Youth Training Scheme, and takes on his new responsibilities after many years as the company’s Purchasing Manager. His new role sees him knit together the Sales and Purchasing elements to ensure that the optimum service level is offered to VBH’s customers through the best pricing and stock availability. VBH Sales Director Simon Monks says “The addition of Adrian and Paul to our external sales team further increases the level of support available to our customers. Both bring a wealth of experience to an already incredibly able group, ensuring our customers are fully aware of the products and services VBH has to offer. Robb’s vast experience of the business will improve and simplify further our working practices to ensure that VBH delivers on the promises made by the sales team. We’re delighted to have made these three very strong new appointments.” Tel: 01634 263263 READER ENQUIRY No: 0616/0133

Your Letters

CAREERS

What’s your opinion? Feel free to get in touch with your views on the industry, legislation, government, or even the newspaper. Contact Chris: chris@glassnews.co.uk

When modern The industry is not taking security methods start as seriously as homeowners being added into Dear Christina, standards and Research by Manchester University for Solidor reveals legislation... that security is the most important consideration when Dear Chris, When modern methods start being added into standards and legislation, we see a real shift in the industry. We saw it with energy efficient windows and now we’re seeing it with installation tape. The industry got taped up at FIT Show. The response to TruFit®, our expanding foam edge tape was incredible. Installers wanted to talk not only about the cost and time savings of using sealing tapes, but also systemising installations in a way which maintains the energy efficiency of the window. The heightened interest in the alternative fitting method has coincided with the recent revision of the BS8213-4:2016 standards. The revision sees foam fitting tapes, like TruFit, added to the code of practice for the survey and installation of windows and doors. In tests, TruFit proved to retain more heat than traditional fitting methods. It offers a durable neat edge, plus faster and cleaner fitting than its wet sealant counterparts – helping customers to fit truly energy efficient windows whilst saving time and money. In the same way that window energy ratings changed the specification for windows, we believe that expanding foam installation tapes could have as much impact for the way windows are fitted. We’ve been saying it for a while now, but I think this trend is here to stay and one day all windows will be installed this way. Yours sincerely, Charlotte Davies Head of Marketing, Edgetech UK

homeowners buy external doors. Brisant Secure’s recent large sample research for its Domestic Door Security Report quantifies it, finding that 85% of homeowners say security is the most important factor when buying a composite door.

So, why is the industry still selling composite doors that aren’t secure? Why are some composite door manufacturers distracting us with ‘comparison’ reports that compare everything but the security homeowners want above all? No one can say homeowners are wrong to want doors that prevent burglars breaking in. In 74% of burglaries, intruders gain entry through the door (Source: ONS). Some composite door manufacturers claim to have PAS24. They don’t say it’s PAS24:2012 which was superseded by the far more secure PAS24:2016 test. Their PAS24:2012 certificate may have a few months to run, but try explaining to a homeowner who has just been burgled that you sold them a less secure door even though improved security doors are freely available. It’s not the manufacturer who has to explain of course, and the installer may not have realised. But the installer who sells it is liable under consumer law. Most GRP composite door skins are too thin to pass the new test: 1.6mm-1.8mm. The skins of your doors need to be 3.6mm at least, more than double the thickness to pass the new tests. If you’re in any doubt how vulnerable a 1.6mm-1.8mm skin is watch a chisel punch through two skins and the insulation in just 8 seconds on this video www.solidor.co.uk/videos/break-in-test. The industry has never lacked chutzpah or brass neck: overclaiming and making false claims are common. Some claim to be the most secure, yet if the homeowner leaves the key on the inside, a burglar can snap the lock on certain doors and be in within 9 seconds! Installers and homeowners are in the same boat here. Both are misled by some composite door manufacturers who claim their doors are very secure even though they can be cut through in under 90 seconds, or the cylinder can be snapped in as little as 9 seconds. Installers are caught in the middle, because it’s their reputation that suffers if they install a door that claims to be highly secure and gets broken into. This isn’t a war of words between timber and GRP. We sell both hardwood and GRP doors. Both our doors are top of their game and real-life secure: Solidor is the most secure composite door you can buy; Residor the most secure GRP composite door, with its 3.6mm skins and Ultion locks as standard. The industry can sell homeowners real-life secure doors. Isn’t it time we all did it? Sincerely Gareth Mobley CEO, Solidor & Residor

@GlassnewsMag

Christina Shaw

/GlassNews

READER ENQUIRY No: 0616/0134

June 2016 | www.glassnews.co.uk

A YEAR OF IMPROVEMENT

The UK’s Leading Glass & Glazing Newspaper

A Year Of Improvement

An initiative from Glass News & The GAP Academy

Month 6 – JUNE 2016

2016. Make it your year Order the funniest new book for everyone in sales – and for anyone who wants to be.

What’s filling your Jar? There can surely be few more gratifying achievements than spotting a need and persuading someone that your product or service is the best one to meet it. Well, other than getting paid heaps for doing it. The hundreds of sales professionals I’ve been privileged to work alongside and by whom I’ve been influenced, have been among the brightest, most engaging and content people I’ve met. But we’re also a bit odd. There’s no doubt that a long time spent in sales does eventually seem to create a permanent deformity, like Chinese foot-binding. We back ourselves - but often into a corner. We have vigour, conviction and tireless zeal - but when we come off our high highs, boy do we struggle with some low lows. So what do we need to do to get even better without compromising the whole work-life balance thing and ending up as a total basket case? Well, for starters, we need to get our priorities sorted out. Searching for something interesting and relevant to say to a mining sales conference crowd prior to the post-event awards presentations, I remembered a story about a professor of philosophy. Stood in front of his class one morning, without saying a word he began to fill a very large and empty mayonnaise jar with golf balls. He then asked the students if the jar was full. They agreed that

“Focus on getting better rather than wishing it was easier. If Britney could get through 2007, you’ll cope with missing a few sales targets. You’ll never control the way the wind blows but you can adjust the set of your sails.”

continued, “there is no room for the pebbles or the golf balls.” The same goes for life, I guess.

“You don’t have to settle for things as they are now. Only dead fish go with the flow.”

If you spend all your time and energy on the small stuff, you’ll never have room for the things that are truly important to you.

it was. The professor then picked up a box of tiny pebbles and tipped them into the jar. He shook the jar lightly allowing the pebbles to roll into the open areas between the golf balls before asking the students if the jar was full. They agreed it was. Next the professor poured a box of sand into the jar filling up all the remaining space and once more asked his class if the jar was full. The students responded with a unanimous “yes.” The professor then produced two glasses of wine from under the table and poured the entire contents into the jar, the students laughed “Now,” said the professor, as the laughter subsided, “I want you to recognize that this jar represents your life. “The golf balls are the important things; your family, your children, your health, your friends and your passions. In other words, all those things that if everything else was lost, and if only they remained, your life would still be full. “The pebbles are the other things that matter like your job, your house, your car, holidays, etc. The sand is everything else, all the small stuff “Now if you put the sand into the jar first,” he

www.glassnews.co.uk | June 2016

“Having the will to win is important in sales. Preparing to win is what really makes the difference. Learn to become pitch-perfect.”

Most sales professionals carry a yoke of burden that we’ve put on ourselves because of unresolved guilt and unrealistic expectations. We’re trying to prove that we matter.

“Cold calling is stressful, daunting and unsettling - and there are no shortcuts. But you’ll crack it if you can hang on after everyone else has let go.”

Instead, maybe we should be paying attention to the things that are critical to our happiness - listening for the still, small voice nudging us toward something genuinely good and challenging . Perhaps our priority shouldn’t be striving to do something that is more meaningful when we could be doing something that is more ‘us’.

“Lighten up and have fun. Sales is the best job in the world if you don’t take it too seriously. The best salesmen and women never really grow up - they just learn how to behave in public.”

So play with your children, take care of your health, make time for your friends, and go out to dinner and drink fine wine with your partner. There’ll always be time to clean the house, paint the stairs and wash the car. When you’re next totally immersed in sales calls or preparations for a pitch, maybe pause for a moment to make sure you’ve taken care of the golf balls first.

A Year Of Improvement initiative from Glass News and GAP

Paul Sowerby is Group Sales & Marketing Director at Rockdoor manufacturer GAP UK Ltd, and author of My Name’s Paul And I’m A Bullshitter; a brave new personal development book and seminar programme for sales and business development professionals.

To order your copy, go to www.glassnews.co.uk/yearofimprovement and enter code 0116/0001

By Paul Sowerby www.paulsowerby.co.uk READER ENQUIRY No: 0616/0135

0616/0136

FIT SHOW 2016 REVIEW

THE INTERNATIONAL CENTRE, TELFORD 12 - 14 APRIL 2016

The UK’s Leading Glass & Glazing Newspaper

fitshow.co.uk

SPITFIRE DOORS

DAZZLE FIT SHOW VISITORS

“With literally hundreds of RAL colours and a wide range of glass options, there’s an incredibly diverse range of door options to satisfy the most individual of tastes and these can be realised through the online Door Designer for the Inotherm Schüco range.” Visitors to the Spitfire Doors stand at this years’ FIT Show were dazzled with the presentation of a number of premium aluminium doors sets, that take entrance doors to a completely new level of designer appeal with outstanding performance. On show were the Comet 70 and 90 door sets which offer two different frame depths and levels of performance and the Spitfire flagship Inotherm Schüco product range, which boasts Passivhaus standards of thermal insulation and options like finger print recognition. With 279 enquiries from the show and an overwhelming response to the premium product proposition, Spitfire Doors are already looking to appoint a number of Design Partners in the coming weeks. With premium hardware, u-values as low as 0.7 W/m2k and even auto-opening, the aluminium entrance door range from Spitfire is aimed at the discerning homeowner and premium new build specifier. With literally hundreds of RAL colours and a wide range of glass options, there’s an incredibly diverse range of door options to satisfy the most individual of tastes and these can be realised through the online Door Designer for the Inotherm Schüco range. David Richards, chairman of Spitfire Doors commented: ‘The response was like nothing I’ve ever experienced at a trade show. We had several industry figureheads suggest that we had the best product in the show and a number from the door sector who expressed a desire to have one on their own home. He continues: ‘Aluminium entrance doors will be the next big thing for the home improvement sector in the UK as we follow our European counterparts in terms of product design, exceptional engineering and thermal performance. We’re now actively looking for Design Partners to join us in our entrance door revolution.’ For further information about becoming a Design Partner please visit www.spitfiredoors.co.uk, e-mail sales@ spitfiredoors.co.uk or call the sales office on 01625 412570. You can also follow Spitfire @spitfiredoors on Twitter. READER ENQUIRY No: 0616/0137

REHAU LAUNCHES NEW AGILA BRAND AT FIT The FIT Show marked the launch of REHAU’s new AGILA brand targeted specifically at the doors market. It includes sliding and multi-fold doors, a Passivhaus door, composite door and a fire door, and is designed to allow customers to manufacture, install and sell a proven REHAU product for every door application. REHAU’s strategy behind its ‘agile’ new brand is to give customers the opportunity to develop a broader and more flexible product offering without having to take any risks. They can use the AGILA profiles to expand their door range to target new business, and still maximise the sales and marketing benefits which come in both the trade and retail sectors from being able to deliver a project which is 100% REHAU. AGILA encompasses all of REHAU’s specialist door systems which can be made in addition to standard PVC-U window and door profiles. Crucially, they all suite perfectly with REHAU TOTAL70, allowing REHAU customers to offer a formidable product combination in their chosen market sector.

It has a clever triple track frame option which means it is easy to create stunning configurations of up to six panes with four of them sliding, without needing a separate frame connector. The AGILA multi-fold door is already a well proven and popular door system, and, at FIT, the latest low threshold assembly was showcased. The door also now features new integral gaskets to speed up fabrication and a clip-on low threshold sill to make it easier to install. The AGILA Passivhaus door allows customers to take advantage of opportunities in this fast growing sector of the commercial market. Using REHAU’s RAUFIPRO™ fibre composite technology, it achieves U-Values as low as 0.7W/m²K and outstanding acoustics up to 50dB, and comes with a choice of stylish, contemporary door panels. For customers producing composite doors, there is of course an AGILA

There are five doors currently available in AGILA and these were all on display on the REHAU stand in a range of colours and finishes to emphasise the versatility of the range.

composite door system which features a slim 62mm designated outerframe profile suitable for use with virtually any 44mm door slab. There is also a choice of a welded or mechanically jointed transom option for use when fabricating a fixed light above. And, emphasising the fact that AGILA provides a solution for every application, the AGILA fire door is designed for installations where a 30 minute fire rating is required. There are a number of top and side light combinations approved in AGILA, and the system is compatible with a range of certified hardware that provides scope for PAS24 compliance.

Revealed for the first time at FIT was the AGILA sliding door, which offers contemporary slim sight lines to let more light in, and competes head on with aluminium with larger maximum sizes and multi-pane configurations

Before FIT, REHAU had announced that it already had manufacturers in place for all five of the doors currently in the AGILA range; and this was confirmed at the show with the brand new AGILA Sliding Door also featuring on three of its customers’ stands – Climatec Windows, Polyframe and UK Window Systems. READER ENQUIRY No: 0616/0138

Selecta Systems are FIT Football Champions 2016! As part of Selecta’s encouragement to involve and give opportunities to members of staff, Selecta decided to enter the FIT Show 5-a-side Football Tournament organised by Mick Clayton, Chief Executive Officer of GQA Qualifications. The tournament was held at the AFC Telford United Goalzone and was played out in what can only be described as ‘great weather for ducks!’ FIT Events, Paul Godwin was on hand to support the evening, providing medals, a Winner’s trophy and complimentary food and drink after the games.

Selecta ran out winners, unbeaten in all their games in a rain sodden tournament which didn’t dampen the spirit of the teams taking part. There

were some competitive games which were played out in good spirit and thoroughly enjoyed by all with some veterans turning back the clocks! Mark Walker, Marketing Manager commented “Selecta would like to thank those whom took part for a good evening of football and most importantly thank Mick for organising the tournament and Paul for his support. We also look forward to next year’s tournament where Selecta will return to defend the trophy!” READER ENQUIRY No: 0616/0139

June 2016 | www.glassnews.co.uk

The UK’s Leading Glass & Glazing Newspaper

THE INTERNATIONAL CENTRE, TELFORD 12 - 14 APRIL 2016

FIT SHOW 2016 REVIEW fitshow.co.uk

A FANTASTIC FIT SHOW FOR FLAIR

SELECTA SYSTEMS

PROVE VICTORIOUS

Flair Plastic Products had their best ever FIT Show thanks to a number of innovative products from Kömmerling, including the new PremiFold slide and swing window and door system, PremiLine PRO patio door and the lift and slide PremiDoor 88.

AT FIT SHOW FOOTBALL 2016 With more water on the pitch than in the local pool, you’d have been forgiven for turning up in speedos to this year’s FIT Show football tournament at AFC Telford’s Goalzone. Regardless of the heavens opening up, all who participated had fun. Taking place April 11th, the night before FIT Show 2016 kicked off, leading PVC-U extruders Selecta Systems emerged victorious taking home the coveted winners trophy. A few teams down after some last minute dropouts it looked like rain wasn’t going to be the only thing interrupting play early on. But after some late transfer negotiations by Mick Clayton of GQA Qualifications, who was very instrumental in kick-starting FIT Show football – now in its third year - four teams were assembled and play began. Made up of two Selecta teams, a team from GQA, and a Quickslide team, with the FIT Show fielding its PR & Marketing Executive, Will Lavin, the hallowed 3G turf at AFC Telford played host to a tournament showcasing some flamboyant football, stretching saves and unbelievable tekkers… well, sometimes. As the rain continued to pour down the goals started to pour in for Selecta’s A Team, captained by Scott Silver. Taking out all who stepped onto the pitch with them, they won all three of their games while Quickslide were not too far behind, securing second place with

just four men in their squad – a man less than everybody else. Selecta’s B Team finished third while GQA finished in fourth - which might have had something to do with key player Mick defecting to runners-up, Quickslide. Collecting their trophy in the clubhouse after drying off and sinking a couple of much deserved beers, FIT Show Managing Director, Paul Godwin, handed the Selecta team its winners medals and trophy with a message: “Congratulations on your win, and thank you to each and every one of you for braving the weather in order to get involved and support the FIT Show.” Also taking a second to address the last minute dropouts, he joked: “Apparently those that dropped out last minute had to because otherwise their exhibition stand wouldn’t be complete in time for the first day of FIT Show. I say get your priorities straight; football first, stand second.” FIT Show football will return in 2017 when the popular fabricator and installer trade show moves to Birmingham’s NEC. Taking place on May 23rd, 24th and 25th, perhaps Villa Park will be available for a kick about being that they won’t be using it as much after this season. READER ENQUIRY No: 0616/0140

THE FIT SHOW JOINS GGF The Glass and Glazing Federation (GGF) welcomed The FIT Show into GGF Membership with a unique Members’ Certificate presentation by GGF President Andrew Glover to his brother Matthew, Director of The FIT Show, on the GGF’s stand at The FIT Show, last week in Telford International Centre. Since the FIT Show was started up in 2012 (with the first show in 2013), the GGF has always supported the UK industry’s biggest trade show with promotion, technical support and sponsorship. In March this year, the relationship was strengthened further when the GGF and The FIT Show co-exhibited and supported each other at the Fensterbau Frontale exhibition in Germany. Paul Godwin, Managing Director of The FIT Show

commented, “The Fabricator Installer Trade Show - The FIT Show - has quickly become the recognised showcase for the window, door, glazing and conservatory industry and it was a natural progression for us to join the GGF, the recognised official body for the industry. We are privileged to be accepted and to enjoy a unique position alongside the other members that manufacture and install so many of the products represented at The FIT Show. We look forward to working with and supporting the GGF and its members.” Andrew Glover, GGF President added, “It’s great to see such an important company joining the GGF. Following the work that FIT have been doing over the last few years, it’s a real asset to have them within membership. I look forward

www.glassnews.co.uk | June 2016

Taking centre stage on the stand was the new PremiFold slide and swing window, which harnessed standard C70 Gold® profiles, with no visible hinges and hardware. The door variant of this system was also on show and has already achieved PAS24, much like the PremiLine PRO patio door on display, which incorporates a clever hidden locking mechanism at the interlock, thereby removing the need for any unsightly plunge bolts. The PremiDoor 88 brings true large scale spanning applications to life with far more glass area than bi-folding doors, particularly important where the view from the house needs to be as clear as possible, boasting spans up to 6.5 metres with just two sashes. Collectively all products on display at the FIT Show along with the standard C70 and O70 Gold® window and door systems, make for a broad product range offering from Flair. Adrian Keegan sales manager of Flair Plastic Products commented: ‘The show was really exciting for us with all the new products on

display and we’re thrilled with the quality of leads generated. We have an outstanding product range thanks to Kömmerling and with our fantastic levels of service and support we’re proving to be a great business partner for forward thinking installers.’ Installers looking to switch to Flair are promised first class products, excellent customer service and a free showroom support package. For further information, contact Flair on 0121 624 5001 or email sales@flairwindows.com. READER ENQUIRY No: 0616/0142

Insight Unveils New Technology at FIT Show Known for its prospect data and award winning CRM software, Insight Data unveiled a number of new initiatives at the FIT Show. The company released its latest version of Salestracker, which gives clients access to over 60,000 potential sales leads in the window and building industry. The new version includes integrated credit profiling, which provides financial data and credit ratings for most companies, and can notify users if a customer or prospect has a change of credit status.

to welcoming them to the GGF Members’ meetings.” Nigel Rees, GGF Group Chief Executive concluded, “We welcome The FIT Show into Membership and I am sure they will bring a lot to the Federation. We have worked with Matthew and Paul for many years long before the FIT Show started. It almost goes without saying that The FIT Show has been a huge success and the GGF has been both proud and pleased to have been part of it. We look forward to continuing our strong working relationship.” www.ggf.org.uk READER ENQUIRY No: 0616/0141

Also announced at the FIT Show was STEM, a fully integrated email marketing software system developed by Insight Data. Released over the next few months, STEM (SalesTracker Email Marketing) means users can build a target list of prospects in Salestracker using almost any criteria, and instantly send an email campaign with responses automatically captured and flagged as a lead in Salestracker. Helen Costeloe-Hughes, commercial director at Insight Data commented; “The Fit Show proved a great platform to connect with our existing customers, many of which were fellow exhibitors, and demonstrate the latest Salestracker features. We also met some important new contacts who were fascinated by the in-depth market intelligence and marketing solutions we provide.” The new version of Salestracker and launch of STEM is the first in a series of new developments planned by Insight Data to enhance its prospect data offering.

Helen added; “The Insight database continues to grow significantly and has now passed over 60,000 qualified, senior decision makers with verified email addresses and in-depth information such as products, suppliers and volume, all updated continuously in real-time.” Insight Data also celebrated its 10th year anniversary at the FIT Show and hosted a champagne and cake reception, attended by over 100 customers. For more information, visit www.insightdata.co.uk or call 01934 808293. READER ENQUIRY No: 0616/0143

FIT SHOW 2016 REVIEW

THE INTERNATIONAL CENTRE, TELFORD 12 - 14 APRIL 2016

The UK’s Leading Glass & Glazing Newspaper

fitshow.co.uk

Dutemänn “Corners the

Corner-less market”

Dutemänn had a great response at the Fit Show this year from visitors eager to witness the all new cornerless Glide-S lift and gliding Door and the cornerless Schuco BiFolding Door. The ASS70 FD Corner BiFold provides a completely frameless corner so that your view is uninhibited. It also offers the benefits of a wide choice of styles, quiet operation, perfect weather tightness, and high transparency. The beautiful design, flexibility and exclusivity of Dutemänn cornerless bi-folding doors make them popular with homeowners and ideal for large opening width commercial installations

such as hotels and restaurants.

handles providing unobstructed views.

The cornerless Bi-Folding doors sat alongside Dutemänn’s own cornerless Glide-S Door, which prompted one customer to note “Dutemänn corners the cornerless market”.

As well as the cornerless options, Dutemänn displayed their The Schuco aluminium Bi-Folding Door which has a panel size of 3 metres x 1.2 metres wide. The door leaf stack folds easily, with minimal force, inward or outward, and slides to the right and/or to the left. The door leaves roll almost silently on high-quality roller carriers and are securely guided at the top and at the bottom. Its available in 6 standard colours and over 200 RAL options to choose from.

Suited to large apertures with a maximum panel span of up to 3.35 metres wide and up to 3.2 metres high, it is available as pocket or double track. The robust frame is supported by the ultra-slim 47mm slim line profile, offers fully weathered thresholds and thermal efficiency through a choice of double or triple glazing and is accented by the artfully fashioned contemporary

MD Martin James said: “We had a great show, the response to our new cornerless products was exceptional. We always use trade shows to launch new and important enhancements to our range and this year we showcased four new innovations – the response has been brilliant. It was a great precursor to the 2017 show at the NEC, which is down to the enthusiasm of the FIT Show team.”

Roseview celebrates first FIT Show Success Following a landmark FIT Show debut, respected uPVC sash window specialists Roseview are celebrating a raft of new enquiries, potential projects, and significantly increased brand awareness. Roseview treated FIT Show-goers to an array of innovations designed to push the authenticity of their market leading uPVC sash windows even further, as sales director Richard Burrells explains: “Our standout display model was our new and improved Ultimate Rose. Its 35mm meeting stile is the slimmest on the market. It’s 9mm slimmer than previously, looks more elegant and timber-like than ever, and by removing the interlock line - a standard feature of uPVC

sliding-sash windows - we’ve made it almost impossible to tell the difference between an Ultimate Rose and a timber window.” Roseview’s stand also showcased the superbly authentic Heritage Rose, manufactured in both its highend homeowner configuration and as a part of a large triple featuring an 85mm slim mullion section – again, the slimmest on the market. There was also the Eurocellbased, specification-friendly Charisma Rose, manufactured in Lifetime Homes format, featuring a low-level easy to use magnet lock. “Increasingly, we’re seeing property developers, housing associations and others seeking Lifetime Homesaccredited windows for

major projects – and on our stand the Charisma Rose, equipped with the necessary hardware to meet Lifetime Homes, received a lot of interest,” said marketing manager Mike Bygrave. “All in all, our first FIT Show was a fantastic experience,” Mike concluded. “We collected hundreds of promising leads, caught up with many of our existing customers and enjoyed seeing our windows showcased alongside the very best products the industry has to offer. The stand was packed for most of the three days, and it was great to see such a fantastic response to our windows.” The result of 25 years of pain-staking product development and dedicated craftsmanship, the Rose Collection has been precisely engineered to match a classic timber vertical-sliding sash down to the finest details, without compromising on energy efficiency, thermal insulation or ease-ofmaintenance. For more information call Roseview on 01234 712 657 or visit www.roseview.co.uk.

READER ENQUIRY No: 0616/0144

READER ENQUIRY No: 0616/0145

FIT Show Gun Amnesty sees Silicone Guns Handed Over for TruFit The TruFit® tongue-in-cheek gun amnesty was a huge hit at the FIT Show. The amnesty saw window fitters and installers hand over silicone guns in exchange for a reel of TruFit. Visitors were even asking for TruFit, the expanding foam edge tape from Edgetech UK, by name. “Installation companies were interested in the costsavings and the time-saving opportunities for their fitting teams. “They could also see the selling advantages of installing windows in a way which maintains Window

Energy Ratings and TruFit is proven to have up to 23% less heat loss on average than traditional fitting methods,” explains Mel Jones, Territory Sales Manager – Window Products at Edgetech UK. The recent revision of the BS8213-4:2016 standards see

foam fitting tapes added to the code of practice for the survey and installation of windows and doors and has come at a time when interest in the alternative method is high. “The changes to the code of practice which came into place at the end of 2015 have given window installation companies the confidence to fully embrace the opportunity to modernise and systemise their window fitting methods by using installation tape,” continues Mel. Expanding foam edge tape like TruFit has a proven track record of performance

“There was a real buzz about TruFit at the FIT Show and it was featured on four customer stands, as well as Edgetech’s own stand in Hall 3. We had visitors joining us on the stand just to talk about TruFit and how it can add value for their businesses. “The three day amnesty and TruFit demonstrations at the show offered us a brilliant opportunity to show visitors how one day, all windows will be fitted this way.”

The TruFit Gun Amnesty bin on the Edgetech stand at FIT Show.

in the commercial glazing sector, where it has been used for some time and this change in the

Tel: 08700 566844

domestic market offers extra opportunities for distributors and installers.

READER ENQUIRY No: 0616/0146

June 2016 | www.glassnews.co.uk

The UK’s Leading Glass & Glazing Newspaper

THE INTERNATIONAL CENTRE, TELFORD 12 - 14 APRIL 2016

FIT SHOW 2016 REVIEW fitshow.co.uk

FIT SHOW AWARDS RECOGNISE HUGE EFFORTS BY EXHIBITORS

With the efforts of exhibitors recognised by the organisers of The FIT Show as being one of the most important contributors towards the excellent visitor numbers and quality attending the first two events, for 2016 it was decided to further encourage, recognise and reward exceptional efforts made by exhibitors to encourage visitors through the door.

Six Awards were created with a core principle that they should be judged completely independently by a team of experts that included Tom Gray, Chief Executive of the Southwater Event Group which owns and operates The International Centre, Teford together with hotels and the event production company Stagecraft; Alison Griffin, Sales and Marketing Director of The International Centre; Annie Byrne the editor of Exhibition News the leading exhibition industry magazine; and Jenni Jacques, Marketing Director of the Association of Event Organisers, the representative body for the events industry. After times spent considering the data submitted and wandering the aisles during The FIT Show studying the exceptional stands that characterised this year’s show, their conclusions were delivered to a hushed audience at The FIT Show Gala Dinner. The winners were: • Most Effective Use of Social & Digital Media FIT Award: Mila Hardware • Most Successful Visitor Campaign in Terms of Visitors Delivered: Carl F Groupco • Best Creative FIT 2016 Marketing Campaign FIT Show Award: Quickslide • Most Creative Shell Scheme Stand FIT Show Award: Universal Arches • Best Stand Design Under 80m2 FIT Show Award: Supalite Roofs • Best Stand Design Over 80m2 FIT Show Award: Liniar Profiles The AEO’s Jenni Jacques said: “I was delighted to be asked to judge the FIT Show Awards and attended on the first day of the event. It was a great show. As soon as I walked in I could tell everybody had made a fantastic effort to make it into a vibrant and dynamic industry event for visitors.” “This made judging the awards a challenging task and one that we took extremely seriously; we walked the halls for a few hours putting ourselves in the shoes of a regular customer before deciding on a shortlist and ultimately choosing the well-deserved winners. Well done to all involved.” READER ENQUIRY No: 0616/0147

www.glassnews.co.uk | June 2016

WHITELINE’S ENDURANCE COMPOSITE MOVE Whiteline Group have become the latest company to change to the Endurance® Doors solid and secure composite door slab, with the product proudly shown on an impressive stand display at this years’ FIT Show. As a company renowned for product innovation, the introduction of the Endurance® Doors slab will be important for Whiteline as they look to build sales of composite doors that exceed the standards laid down by the new PAS24 cut test. The slab also benefits from RocFoam technology, a clever use of a cellular PVCu section to the base, that eliminates any risk of water ingress to the solid timber core door slab, making for a composite door with a very long life expectancy. The Endurance® Doors door slabs will be offered in the standard Linear outer frame from Whiteline and also within the period inspired and exclusive 85mm Revival frame. Hardware is fully suited from the ProLinea, ProStyle and ProSecure product ranges from Mila,

with an Ingenious shootbolt and 3-star Avocet ATK cylinder as standard, making for one of the most robust and secure composite doors in the UK. Steve Milham, managing director of Whiteline Group commented: ‘It’s important for our brand that we align ourselves with key and proven partners for all of our products, as our reputation relies on them. The Endurance® Doors slab is exceptional in terms of product quality and finishing and is supplied to us ready for the hardware, final QC and then to delivery, providing our customers and us with complete confidence.’ Stephen Nadin, managing director of Endurance® Doors concluded: ‘We’re proud to be associated with Whiteline who have built a reputation for product innovation and exemplary customer care. We believe we have now raised standards for the supply of slab only, solid timber core composite doors, as Whiteline and other leading fabricators will testify.‘

From left to right: Stephen Nadin (Endurance Doors) with Steve Milham (Whiteline Group).

For further information on the Endurance® solid and secure composite door range for complete door sets or for slab only manufacturing, please log on to www.endurancedoors. co.uk, e-mail sales@ endurancedoors.co.uk or call the sales office on 01652 659259. READER ENQUIRY No: 0616/0148

REHAU INTRODUCES

A NEW FACE AT FIT

There was a new face on the REHAU stand at FIT as Stephen Rossall was introduced as the new area sales manager for the region which includes Yorkshire and the East Midlands. Stephen has a background in the hardware and DGU component markets and joins REHAU after a successful career in fenestration sales with DGS Group. Through DGS, he already has established relationships with lots of REHAU customers, and says he is looking to build on those in his new role. It was REHAU’s reputation for quality and reliability which attracted Stephen to the role. He says: “REHAU is a business which has always set the benchmark for quality in this industry so it’s a real pleasure to be joining them at this stage in my career. “I’m particularly excited to be coming on board at a time when so much is happening behind the scenes at REHAU focused on improving the experience for customers. I’ve been really impressed by the investments taking place in products like the new AGILA range which was launched at FIT and in service initiatives like the 360°Performance

online marketing portal, and I can’t wait to start introducing those to my customers.” www.rehau.co.uk READER ENQUIRY No: 0616/0149

FIT SHOW 2016 REVIEW

THE INTERNATIONAL CENTRE, TELFORD 12 - 14 APRIL 2016

The UK’s Leading Glass & Glazing Newspaper

fitshow.co.uk

A FABULOUS FIT SHOW FOR GLAZERITE

QUICKSLIDE ENJOY

AN AWARD WINNING FIT Show It might not have been the biggest at this year’s FIT Show, but there’s no denying that Quickslide’s stand at the Telford International Centre was one of the most exciting, thanks to a display of market leading products and the addition of its football themed Quick Shot competition – a highlight that earnt the West Yorkshire based trade fabricator a FIT Show award for ‘Best Creative Marketing Campaign’. The award, which was presented at the exhibition’s extravagant 1930s themed gala dinner, recognised the effort to create a fun and engaging stand at FIT, with a competition that challenged visitors to go up against the clock and score as many points as possible by kicking footballs through a number of Quickslide ‘windows’. The hotly contested challenge was eventually won by Sam Humphrey, who notched up 220 points within 30-seconds, claiming a PlayStation 4 and FIFA game for his efforts. Tom Swallow, Quickslide’s Sales and Marketing Director, said: “Ours is a fun industry, which is why we had the Formula 1 simulator at the 2014 FIT Show, and the Quick Shot competition this year. It obviously proved to be hugely popular, and it also gave us a fantastic opportunity to meet new and existing customers. “We are a service driven company we listen to our customers and adapt our product range and our service to suit, so our stand at The FIT Show was also the perfect place to discuss new ideas and whether there is a market for them, as well as to see what new products are being brought to market and what options we have to introduce them into our existing offering,” he added. In addition to the Quick Shot competition, Quickslide also presented a collection of its

renowned PVC-U casement and sliding sash windows, including an example of its Secured by Design vertical slider, and one that had been finished with an eye catching leaf print design. Tom said: “No one could accuse us of having a boring stand! The patterned window was obviously something a bit different, but really it’s just an example of what we can do. We do of course offer a range of nine colours as standard on our sash windows, with the option of any RAL or Farrow & Ball colours and smooth or woodgrain finishes – but you never know, there might be a market for something a bit more adventurous! “We had a hugely successful three days at this year’s FIT Show, and we’d have to say that there’s no doubt it was the busiest yet. As well as a constant stream of people lining up to take part in the Quick Shot game, we were also inundated with genuine enquiries from new and existing customers and are already looking forward to bigger and better things at the NEC next year,” he concluded. Best known for its acclaimed sliding sash windows, Quickslide has been instrumental in bringing this former niche product into the mainstream of the retrofit and new-build markets. For more information call 0844 5610 623 or visit www.quickslide.co.uk.

Summing up the 2016 FIT Show as ‘professional, busy, exhausting and genuinely worth-while’, The Glazerite UK Group Ltd has announced that it enjoyed a hugely successful exhibition, taking the opportunity to launch a raft of exciting new products on its extensive stand. At the core of the stand was the marketing hub where new and existing customers were taken through some great new digital marketing tools available. Glazerite’s director, Jason Thompson, commented: “While our portfolio was already one of the most extensive in the industry, we have never been a company that likes to rest on our laurels and have always strived to innovate and move forward. As such, the FIT Show provided us with the perfect platform to introduce 10 new products, including a variety of windows and doors, as well as hardware and new colours and of course our latest marketing tools.” The latest additions to Glazerite’s product offering unveiled at the FIT Show include; Palladio composite doors, WarmCore windows, an enhanced VEKA Imagine

bi-fold, Halo’s FlushSash, 70mm System10 and Rustique systems, Swiftglide integral blinds, Brisant Secure’s market leading Ultion cylinder, the new VEKA M70 bevelled suite, plus two new colours for Solidor composite doors. Jason continued: “We are a launch partner for Synseal’s new WarmCore aluminium/ PVC-U hybrid window system and this generated a tremendous amount of attention. The Palladio doors and Swiftglide integral blinds were also extremely popular, as was the Residence 9 window, but the Halo storm door generated the greatest interest – we are currently working closely with our supply partners to obtain the Kitemark PAS 1188 flood simulation test which, in turn, will open up a new market for our customers.” At the heart of its stand Glazerite were taking visitors through the marketing support and new digital marketing tools only available to its customers. These include a new fully customisable retail sales presenter that, in turn, can be used to walk customers through a range of products and services, as well as

READER ENQUIRY No: 0616/0150

Strong, secure and so much more Innovative fabricator Whiteline’s latest launch made a successful entrance at the recent FiT Show. Their solid timber cored FORTREZZ composite doors were welcomed by installers, for being a great new range of doors with a strong selling story that proves that all composite doors are not the same.

demonstrating the installer’s capabilities and key benefits of working with them. The Network VEKA Assure team headed by its Technical and Compliance Manager Austin Greene were also on hand to discuss training and compliance requirements, this proved to be a great asset to the constant flow of visitors that were present throughout the duration of the show. Jason concluded: “The noticeable increase in visitor numbers kept us very busy for the majority of the three days. This year we only scanned visitors that specifically requested further information or expressed a serious desire to continue our discussions and as a result we received requests from over 100 companies and of those, over 90% have translated into genuine leads. We’ll now be working hard to follow up enquiries by phone, as well as arranging personal visits and factory tours. We had a fantastic FIT Show – it was a very professional event that represented some of the best companies in the industry and we were very proud to be a part of it.” Glazerite is The VEKA UK Group’s largest trade fabricator in the UK and a long-standing Network VEKA member. It offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England. READER ENQUIRY No: 0616/0151

The unique 48mm thick door features a cross bonded, veneered solid timber core with 17 separate laminations, for the ultimate in inner strength and dimensional stability. The range has 16 colour options that combine with a diversity of slab designs, glass and furniture choices, to create a beautiful entrance to enhance any home.

French Doors, Stable Doors and Fire Doors are all available in this impressive new UK manufactured range, all supported by a brand new 84 page brochure and online door configurator, to help make the sale easier from opening to close.

Each door sits within Whiteline’s standard PVCu door frame, enabling sidelites and toplites to be added with ease, even, as featured on the FiT show stand, a toplite incorporating an open in ‘hopper window’.

As you’d expect from the FORTREZZ name, security and safety are foremost. The inherent strength of construction is complemented by the latest ingenious locking mechanism, with 5 morticed hook bolts, combined with

the ATK 3 star cylinder, so every door is PAS024/Document Q compliant as standard. Simply the safest, strongest and widest range of composite door options available on the market today, FORTREZZ is backed up by a comprehensive 10 year warranty, for total peace of mind. Tel: 01323 723724 www.whiteline.co.uk / www.PlatinumNRG.co.uk READER ENQUIRY No: 0616/0152

June 2016 | www.glassnews.co.uk

FIT SHOW 2016 REVIEW fitshow.co.uk

FIT Show’s only timber fabricator sees leads soar Yorkshire-based fabricator Dempsey Dyer is celebrating an upsurge in leads and business enquiries after the FIT Show, at which it stood out as the only timber fabricator. Respected throughout the industry for both its dedication to craftsman-like quality and its versatility, today Dempsey Dyer offers one of the most diverse portfolios in UK glass and glazing, spanning uPVC as well as timber. The company’s stand, located alongside that of its uPVC systems company Deceuninck, proved hugely popular with attendees, drawing dozens of visitors with a selection of stunning product models designed to showcase its range in the best possible light. Dempsey’s long-established timber range was represented by a premium-quality door, made from ethically-sourced West African hardwood and modelled after 10 Downing Street’s iconic front entrance. A timber vertical slider also featured, equipped with spiral balances, traditional ironmongery and tilt-in facility for easy cleaning. Always popular with installers and end-users alike, the company’s signature Beaumont window was designed to marry Dempsey Dyer’s extensive expertise in both uPVC and timber fabrication, and the remains one of the most impressive timber-alternative products currently on the market. The featured model was finished with colours from Deceuninck’s new Heritage foil range, English Oak on the outside, classic Heritage White on the inside. “The fact we’ve been every year so far shows how highly we value the FIT Show at Dempsey Dyer,” said managing director Peter Dyer. “It’s a hugely important platform for us, allowing us to increase brand awareness

among the most influential figures in the industry, win new business, and gauge the mood of glass and glazing as a whole – and this year, while we were very surprised to be the only timber fabricator in attendance, we were delighted to have the chance to fly the flag for such a fantastic material.” “We’re currently working through a long list of leads and new contacts that came out of the show – but we want to encourage anyone else we met in Telford who hasn’t got in touch yet, or anyone who wasn’t at the show but has considered reaching out before, to give us a call.” Dempsey Dyer was founded in 1977 by brothers Tom and Robert Dyer. In the decades since, the Yorkshire-based fabricator has grown to become one of the region’s foremost providers of timber and Deceuninck uPVC. In recent years, the company has combined the two specialisms to produce the Beaumont window range, mechanicallyjointed uPVC frames with an authentic woodgrain appearance. For more information call 01977 649641 or visit www.dempseydyer.co.uk.

The innovative Flush Sash suites with Deceuninck’s existing Heritage system and is outstanding across the board: A+ energy efficiency, PAS24 security, great weather performance, and a night vent facility with popular Maco or Yale hardware. It can be fully welded or mechanically jointed for a more traditional appearance, and is available in 26

www.glassnews.co.uk | June 2016

In June Glass and Glazing Federation (GGF) President, Andrew Glover, is taking part in the GM Fundraising Border2Border Cycling Challenge with 17 other riders raising money for Hope House Children’s Hospices. The ride, sponsored by fellow GGF Member Deceuninck, will take place over 11 days and will span 2,016 miles between Vancouver, Canada and Tijuana, Mexico, and will offer up more than 92,000 feet of climbing with temperatures in excess of 40 degrees. Each of the eighteen riders will raise a minimum of £3,500 in sponsorship and combined with the income from kit sponsorship and the headline sponsor the fundraising target for Border 2 Border is £100,000. Every penny raised will go directly to Hope House Children’s Hospices because the riders and support team will each cover their own personal costs such as flights, hotels and subsistence. Andrew commented: “We will set off from Vancouver on 12th June 2016 and will cross seven mountain ranges as we make our way to the Mexican border. Much of the ride will be taking place in the absolute wilderness of mountains and deserts including the Cascade Mountains, Colombian Plateau, Sacramento Valley, Californian Coastal Mountains, the Sierra Nevada, the Mojave Desert and the San Antonio Mountains.

“Obviously we don’t do this for fun – it’s incredibly hard! We do this to raise much needed funds for Hope House. Every penny that is donated goes directly to the charity to helping some very poorly and dying children get support and respite. If you have ever had the opportunity to visit Hope House, or indeed any other Children’s Hospice, you would understand why we put ourselves through such difficult challenges to raise money.” To sponsor Andrew, donate online at https:// www.justgiving.com/gloverb2b/ and you can also find more details of the event on the team website http://www.gmfundraising.co.uk/ border2border/. To follow the progress of the team during their 12 month training visit www. gmfundraising.co.uk/border2border or follow: @gmfundraising on Twitter, and look out for the hashtags #GMFB2B for regular updates. READER ENQUIRY No: 0616/0155

THE PHILIP CREWDSON CENTRE FOR THE HOMELESS

READER ENQUIRY No: 0616/0153

colourways from stock, including matching cills, trims and ancillaries. Managing Director Roy Frost says: “Developing quality, high performance products that look great drives everything we do and our new Flush Sash is no exception. It’s the latest in a series of products we’ve launched to help give our fabricators an edge over competitors, and the FIT Show was the perfect platform to showcase them all. “Other innovations at the show included our new sliding patio door, new fully reversible window and leading colour-from-stock range”, continues Roy. “We also had lots of interest in MyBrand, our unique tailored marketing support, so much so we ran out of sample brochures part way through Day 1! Luckily we were able to arrange a new batch for delivery on Tuesday morning.” To find out how Deceuninck can help support your business with innovative products, call Sales Director Rob McGlennon on 07818 383385. Follow @DeceuninckUK.

Deceuninck’s new Heritage Flush Sash window was a hit at the FIT Show.

GGF PRESIDENT TAKES ON BORDER2BORDER CYCLING CHALLENGE

Crewdson steps up with “Coast-to-Coast 2” for

Deceuninck launches new Flush Sash at FIT Show Deceuninck’s ‘Big Reveal’ at the FIT Show was its new Heritage Flush Sash, attracting many visitors to its stand.

CHARITY NEWS

READER ENQUIRY No: 0616/0154

Emplas’ Mike Crewdson will embark on a second Coast-to-Coast charity walking challenge, this time following in the footsteps of Roman Legions along Hadrian’s Wall.

90 miles of Hadrian’s Wall between the 10th and 16th September 2016. The campaign is again personal, this time for a local homeless charity and Mike’s son, Philip, 32.

Mike set out on his first challenge in June 2014. Completing a 220 mile coast-to-coast walk across the North of England in just ten days to raise more than £24,000 – more than double his original target - for St Ann’s Hospice in Manchester.

Philip (pictured), who is autistic and requires ongoing care, is a volunteer with the Northamptonshire Centre for the Homeless and Poor, which is trying to raise more than £30,000 to refurbish its overnight and shower facilities and food and clothes banks.

Taking on the challenge in memory of his late wife Rosemary Crewdson, he was supported by colleagues from the window industry from St Bees on the Irish Sea on the second anniversary of her death on the 21st May.

Mike said: “Philip is my beautiful 32 year old autistic son, and as you can see from the photo, he is a big fan of Thomas!

With blisters now heeled and aches and pains gone, Mike is calling on the industry to support a second challenge along the full

“We’re trying to raise £30,000 to help equip a Northamptonshire Centre for the homeless and poor. It provides temporary overnight accommodation and shower facilities for the homeless, as well as a Food Bank and Clothes Bank. The support we got from the industry first time around for the Coast-to-Coast was immense and if we can rally the same level of support again, I’m confident we can hit our £30,000 target!” To make a donation please visit www. justgiving.com/MikeCrewdson. Alternatively to make a donation by cheque, please make it payable to Elim Reg. Charity 251549 and post to: Mike Crewdson, 8 Farnborough Close, Oakley Vale, Corby NN18 8PW. READER ENQUIRY No: 0616/0156

TIME OUT!

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“In short, as always, the “devil’s in the detail.”

Philip Harmer is a Business Lawyer and partner at Stormcatcher Law specialising in employment and business legal services. His real world experience in construction and property as well as car sales, repair centres, and finance and leasing, give him a true commercial outlook to the business of law pertaining to commercial and company law including employment, anti-bribery, competition and ethics, anti-money laundering, consumer law and trading standards, for the small and medium sized businesses, as well as PLCs and large firms.

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In short, as always, the “devil’s in the detail”. Ignore the T’s & C’s at your peril, in the knowledge that just because you didn’t sign on the dotted line, it doesn’t mean you didn’t agree the terms.

If you have any questions or queries about the column subject, Philip is happy for you to contact him by ‘phone or email and he will impart his wisdom absolutely free. So please, take Philip up on his offer. The ‘Call Saul’ column will try and bring you news and views on current and impending legislation to help you keep ahead of the game. And why ‘Call Saul’? Those aficionados of TVs Breaking Bad will understand! Chris Champion Editor

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On completion of the installation you will have the option (subject to terms & conditions of sale) to give the home owner a completed warranty card. For the extended warranty to be registered this card must be completed in full by you the installation company. The unique “manufacturers order number” is the traceability for the future extended warranty. The home owner can validate the warranty online within 30 days of the purchase following the links at the bottom of the warranty card.

• 25 years anti-corrosion warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates.

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• 10 years door warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders. • 10 years casement warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.

Once completed online this triggers the extended warranty with that specific supplier as you would see with any white goods or TV purchase.

www.pearlwindows.co.uk Tel: 0800 014 2769 | Email: sales@pearlwindows.co.uk 98

June 2016 | www.glassnews.co.uk

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The UK’s Leading Glass & Glazing Newspaper

0616/0174

STEEL REINFORCEMENT

Is your supplier letting you down ?

WE WILL BEAT ANY* PRICE Lowest price anywhere

Conservatory Roofs

made for trade

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3m x 2m

SIT E

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R LIVE Y DE

15 £3 +vat

UK MAINL A

GET A PRICE COMPARISON TODAY ND

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2.8m x 2.9m

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Active Blue Glass

7 £1+2va6 t

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FR E

Over 99% of orders on time & complete Quick quote turnaround Very competitive roof glass

Contact Christina or Chris today! christina@glassnews.co.uk or chris@glassnews.co.uk

/madefortrade

Tel: 01642 610799 Fax: 01642 615854

@madefortrade1 * Offer is based on a like for like comparison

We want to know your opinion about the industry!

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Hardware Supplies Glass News - Classified Qtr page Advert.indd 2

25/05/2016 13:32

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Going to any lengths, where the only corners cut are perfect ones.

Classified 129-5 x 75mm.indd 4

18/05/2016 14:46

Useful Numbers British Plastics Federation (BPF) Tel: 0207 457 5000 British Standards Institution (BSI) – Standards & Publications Tel: 0208 996 9001 BSI – Assessment & Certification Tel: 0845 080 9000 BSI – Product Certification & Testing Tel: 08450 765600 BBSA (British Blind & Shutter Association) Tel: 01449 780444 Building Research Establishment (BRE) Tel: 01923 664000 Council for Aluminium in Building (CAB) Tel: 01453 828851 Dekura Tel: 01952 201631 Door & Hardware Federation (DHF) Tel: 01827 52337

Double Glazing & Conservatory Ombudsman Scheme (DGCOS) Tel: 0845 053 8975 Fenestration Self-Assessment Scheme (FENSA) Tel: 0207 645 3700 Get Britain Building (GBB) Tel: 0870 162 0936 Glass & Glazing Federation (GGF) Tel: 0207 939 9101 GQA Qualifications (formerly Glass Qualifications Authority) Tel: 0114 2720033 Health & Safety Executive (HSE) – Glass & Related Industries Phil Smith, HM Principal Inspector Tel: 01782 602300 David Appleton, HM Inspector Tel: 0115 9712800

www.glassnews.co.uk | June 2016

Proskills – Head Office Tel: 01235 833844 Proskills – Glass & Related Industries Neil Robinson – Tel: 07917 015 322 Recovinyl (via Axion Consulting) Tel: 0161 355 7618 The Glazing Ombudsman (TGO) Tel: 020 7397 7200 UK Green Building Council Tel: 0207 580 0623

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Veka Recycling Tel: 01322 38721 Waste & Resources Action Programme (WRAP) Tel: 01295 819 900 Wood Window Alliance (WWA) Tel: 0844 209 261

FIND A SUPPLIER

The UK’s Leading Glass & Glazing Newspaper

15,000 circulation!

NEED TO TARGET INSTALLERS?

Find local installers and the elusive white van man, with Glass News.

We distribute to trade counters, as well as posting copies to a database of installers.

Email: christina@glassnews.co.uk SALES & MARKETING

TAPES

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Data, Direct Mail & Email Data 0616/0180

Salestracker 3.5:

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It’s time to up your sales and marketing game

COMPLETE MARKETING SOLUTIONS

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FABRICATORS AND INSTALLERS LOCAL BUILDERS/ CONTRACTORS ARCHITECTS MAJOR CONSTRUCTION CONTACTS

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Call 01934 808 293 for your FREE demo today or email hello@insightdata.co.uk

insightdata business is better with insight

100

www.insightdata.co.uk

@insightdata

insightdata business is better with insight

www.insightdata.co.uk

@insightdata

June 2016 | www.glassnews.co.uk

FIND A SUPPLIER

The UKâ&#x20AC;&#x2122;s Leading Glass & Glazing Newspaper

Machinery 0616/0182 0616/0185

We want to know your opinion about the industry!

Contact Christina or Chris today! christina@glassnews.co.uk or chris@glassnews.co.uk

QUALIFICATIONS

FLYSCREENS

WINDOW OPERATORS

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@GlassnewsMag

Christina Shaw

www.glassnews.co.uk www.glassnews.co.uk | June 2016

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/GlassNews

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WARRANTY

Balustrade Systems 0616/0187 5 Star Warranty

Homeowners Guide

Welcome to your new windows & doors Product Maintenance & Warranty Homeowners Guide

5 Star Warranty

COMPANY LOGO

5 Star Warranty

Manufacturers Receipt / Invoice

Order Number

Confirmation:

Number: This forms the

traceability of

your warranty,

not completing

(found on the

this section will

label on the frame)

fail to validate

your warranty.

02/2016/0001

18/02/2016

- A4 PEARL WARRANTY

CARD_V12.indd

08:46

Ground Breaking Industry First! 17/02/2016 •17:33 Online Warranty

Registration Scheme – Direct to the Manufacturer – Reducing Remedials!

0037 - DEC15 - A5-8PP PEARL WARRANTY BOOKLET_V25.indd

ROSION OR I-C

YEARS

ARANTEE GU D*

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hinges and Kenrick door cylinders. • 10 Years Casement Warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.

BY THE INSTALL BE COMPLETED

Y R 25 EARS FO

• Online Warranty Registration Scheme – Direct to the Manufacturer – Reducing Remedials!

EARS A 25 Y NT

Ground Breaking Industry First!

tration

Warranty Regis

17/02/2016 17:32

Ground Breaking Industry First! Here’s how the process works... ONLINE WARRANTY REGISTRATION

INSTALLATION COMPLETION

As a ground-breaking industry first, Pearl Window Systems are pleased to announce the launch of an online warranty registration scheme direct to the manufacturers, for the following products:

• 25 years anti-corrosion warranty on Trojan stainless steel, chrome and gold door handles and stainless steel letter plates. • 10 years door warranty on Fullex door locks, Trojan flag hinges and Kenrick door cylinders. • 10 years casement warranty on Total Hardware friction stays and espags, Trojan window handles and Kenrick shootbolts.

Once completed online this triggers the extended warranty with that specific supplier as you would see with any white goods or TV purchase.

www.pearlwindows.co.uk 0616/0188

Tel: 0800 014 2769 | Email: sales@pearlwindows.co.uk

NEED TO TARGET INSTALLERS? 15,000 circulation!

Find local installers and the elusive white van man, with Glass News. We distribute to trade counters, as well as posting copies to a database of installers.

Profile Bending

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June 2016 | www.glassnews.co.uk

Award winning marketing data for the fenestration and construction industry

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COMPLETE MARKETING SOLUTIONS

Direct Mail | Email Marketing | Telesales

Members of: dma we are a

member

Glass and Glazing Federation

www.insightdata.co.uk Insight Dataâ&#x20AC;&#x2122;s in-house direct marketing team generate thousands of sales leads every month, helping you target fabricators and installers, builders, architects or major construction firms. With experts in direct mail, email marketing and telesales we provide a fully managed marketing service.

How can we help you? Call 01934 808293 or email hello@insightdata.co.uk

insightdata business is better with insight

www.glassnews.co.uk | June 2016

3 Bridgwater Court, Oldmixon Crescent, Weston-super-Mare, BS24 9AY T: 01934 808 293 | F: 01934 625 027 | E: hello@insightdata.co.uk

@insightdatawww.insightdata.co.uk

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There’s a Trade Counter near you!

Windows Doors Conservatories  Roofline Decorative Cladding (Tile alternative)

You can visit anyone of our 31 depots and simply call in and pick up whatever you need, whether its windows, doors or conservatories (including fully fabricated conservatory roofs by Ultraframe) as well as a full range of VEKA products.

Check out our vast range of cladding (a fantastic alternative to tiles, and easier on the pocket too) - in store today.

We also stock a huge range of roofline products - all ready to take away.

Plus, there is free delivery on all orders over £25 (in England and Wales).

Or why not just buy online? You can also pre-order your products and pick up next day!

We make it easy to get the job done!

Let National Plastics become your trade partner - today!

CALL OR GO ONLINE

TO FIND YOUR NEAREST DEPOT!