THE 7TH BASIC TOOLS FOR MANAGING QUALITY 1. Control sheets (implies the frequency used in the process, variables and defects) GREAT FOUNDERS OF QUALITY
2. Histogram (a graphic of variables). 3. Pareto analysis (problems classification, identify and solve). 4. Cause and effect analysis or Ishikawa Diagram (search for the main factor of issues to analyze them).
KAORU ISHIKAWA (1915 - 1989)
5. Scatter diagram (relations definition).
A representative of quality in Japan since he promoted the implementation of suitable quality systems valuing the business process.
7. Stratification graphics (divide the available data to compare its characteristics).
6. Control graphics (variation measure and control).
ISHIKAWA QUALITY PHILOSOFY
“The ideas of controlling and improving are often confused since they are inseparable”.
Kaoru Ishikawa was born in Japan on July 13th, 1915. He was an industrial chemist, manager of companies and expert in quality control. He graduated from Chemical Engineer at Imperial University in Tokyo, where he got his Ph.D. in engineering, he was also a teacher. In 1949, he was a member of the Union of Japanese Scientist and Engineers (JUSE) where he was a researcher in quality control. Then, in 1960, he was at the International Organization for Standardization (ISO), an international association created to develop standards in quality with different companies and products. He was the president of Japan deputation in 1977. Also, Ishikawa was president of the Institute of Technology in Musashi in Japan. Kaoru Ishikawa was considered, the founder of the scientist analysis in Industrial processes. He created the Ishikawa Diagram, where the graphics classify causes of issues.
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Quality stars with education and finishes with education. The first step of quality it’s to know what the client wants. Eliminate the cause and not the symptoms. The quality control employees rely on them. Do not mix-up mean with targets. Quality shall be the priority and then profits. Trading is the input and output of quality. The manager shouldn’t be angry when employees present facts. 95% of issues in a company can be solved by analysis and problem solutions Data with no scattered information (variability) is considered false.
