Planning zero-defects and defining a program to

Pioneer of research, consultancy, and training of a methodology, to determine a suitable and applicable definition of quality.

Juran was born in Romania in 1904. When he was 8 years old, he emigrated to America and got a degree in Electric Enginery at the Minnesota University of Loyola. Then, he worked at Western Electric in Chicago, at the department of problem-solving. He was there for several years and became a member of the Statistic Supervision Committee. Then, he worked at the affiliated company of AT&T.

During the Second World War worked at the Foreign Economic Administration under the Franklin Roosevelt government. Then, he worked as an independent consultant. He worked for Gillet and General Foods; he was a professor at the University of New York. After this, he received an invitation from the Japanese Labor Union of Scientist and Engineers to teach businessman with his theories of quality control.

In 1941, he discovered Vilfredo Pareto work, then he expanded the usage of Pareto Principle in quality, where he stated that 80% of issues happened for 20% of causes.

Among his contributions, he established an Institute, where he taught techniques to improve quality organizations. In the same way, he had several publications and books, like the Quality Control Manual, one of his most selling books up until now. Joseph Juran died in February 2008, he was103 years.

“Planning quality consists of developing products and necessary processes to satisfy client’s needs”.

The quality management approach sets three processes: planning, control, and improvement. The quality management approach is one of the most important revelations which provides a better and simpler view of quality, each process includes a list of activities.

QUALITY PLANNING: It’s based on the client’s request and satisfaction, either a product or service:

• Establish who the clients are. • Establish the client’s needs. • Translate the needs to the company’s understanding. • Produce a product based on the needs. • Design a process capable of developing products with requisite features. • Transfer the resultant plan to operations.

QUALITY CONTROL: The organization shall use a general process to control operations.

• Compare the current performance with quality goals. • Establish feedback linked to every level and process. • Establish a quality target and measure unit. • Provide to the operating forces, a way to adapt to the compliance process with targets. • Transfer responsibility to operations keeping the planned level of capacity. • Evaluate the process performance of the product by statistics analysis. • Use corrective actions to restore the compliance state with quality targets.

IMPROVING QUALITY: This comes from detecting mistakes and knowing the origin which helps us to know how to develop the process.

• Carry out every change to each project. • Establish a quality committee to coordinate and make the annual quality improvement official. • Define a process of project selection that includes nomination, selection, mission, and statement publication. • Granting awards and public acknowledgment to outline quality improvements. • Increase quality parameters value in evaluating the performance of every level of the organization.

• Join the high management review of quality improvement progress.

Joseph Juran determines that planning quality effectiveness can be achieved by the following: :

• Create awareness of needs and improving opportunities. • Establishing improving targets. • Crete plans to achieve goals. • Provide training. • Carry out projects to solve problems. • Inform about progress. • Keep a score. • Maintain the drive of ongoing improvement.

I M P O RTA N T J U R A N’S WO R KS

QUALITY CONTROL MANUAL 1951

One of the most important publications made by Joseph Juran was the quality control manual published in 1951. This manual has basic and general knowledge, as well as technical knowledge and those affecting the planning and management. It also analyzes problems that might happen in different areas and cultural contex.