Global Supply Chain February 2025 issue

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“The goal of logistics is to meet customer needs at the right place, at the right time, and at the right price.” - Larry Zimmerman

2025 has begun with great optimism and hope. The team at Global Supply Chain is delighted to share developments from the world of logistics as they happen.

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We bring you a logistics milestone as Slimstock and the Tamer Group join forces. The many achievements of GWC make up another aspect of our highlights. With the focus on rapid drone development, we are pleased to offer insights on how the government hopes to manage drone safety.

Alain Kaddoum, Managing Director of Savoye Middle East offers his perspective on the new era in the supply chain industry. Kris Wadia, the CEO of Sullivan and Stanley, throws light on balancing of AI and human capital. We also have an interesting guest column from Dr. Shereen Nassar, Global Director of Logistics Studies and Director of MSc Logistics and Supply Chain Management Suite at Heriot-Watt University Dubai.

We go behind the scenes and offer the latest on the upcoming inaugural World Data Symposium which will be held in Ireland.

This issue also highlights the launch of Ankai buses which is expected to transform the industry by its sheer capabilities. All this besides news and views from around the world, including new appointments from the logistics industry, make for engaging reading.

We look forward to hearing from you as we bring you another packed edition of this magazine. Happy reading.

Abigail Mathias Editor

abigail@signaturemediame.com www.globalsupplychainme.com

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Transforming Supply Chains in Saudi Arabia Slimstock and Tamer Group’s vision for a better future

Tamer Group has partnered with Slimstock, a leader in supply chain optimization, to enhance resilience and efficiency. In this interview, Rachid Labrik, Slimstock’s VP for MEA, and Amr Elmansoury, Tamer Group’s Chief Supply Chain Officer, discuss the partnership’s origins, objectives, and long-term goals.

In this age when supply chain resilience and efficiency is incredibly important,

Tamer Group has strategically partnered with Slimstock, a leader in supply chain optimisation. From humble beginnings, over 100 illustrious years, Tamer Group has grown to its position as a leading healthcare and wellness provider, serving the needs of communities in the Kingdom of Saudi Arabia, the Middle East and North Africa region. Founded in 1922 by Dr. Mohammed Said Tamer, it started as the first pharmacy on the Arabian Peninsula.

Slimstock has dedicated over 30 years to helping businesses make better and faster supply chain decisions. Trusted by over 1,500 customers worldwide, their solutions are used by businesses across various industries, including retail, manufacturing, and distribution.

From an innovation and operational improvement standpoint, the collaboration is a landmark achievement for both parties, who are now putting their core competencies to good use.

In this interview, Rachid Labrik, Vice President of MEA at Slimstock speaks with Amr Elmansoury Chief Supply Chain Officer of Tamer Group discussing the origin, objectives, and long-term goals of the partnership.

Rachid Labrik: Amr, after following the transformation of Saudi Arabia for the last 17 years, what is your perspective on the supply chain changes in the country?

Amr Elmansoury: Rachid, it’s nothing short of remarkable. Indeed, the economic

change that Vision 2030 is pushing for has initiated supply chains to be built and operated very differently. We have had to build new things continuously to remain productive, placing these requirements ahead so the supply chain is responsive, strong and sophisticated.

Rachid Labrik: And that is a huge change. There is no doubt that Tamer has been an active player in those changes. Speaking of Tamer, how do you look at this growth and how has this changed your supply chain goals?

Amr Elmansoury: The Integrated Business Plan we developed has greatly modified how we think and design our Supply Chain management processes. As we penetrated more and more sectors, healthcare, consumer goods, medical and e-commerce,

and as the scale of operations increased, there has been a need for strong, efficient but also a responsive supply chain system. The improvements have been continuous.

Rachid Labrik: In terms of overcoming these challenges, you seem to have done remarkably well. At Slimstock, we are happy to support you during what is a major push towards automating the supply chain process. So, what was the reason why Tamer and Slimstock came into contact in the first instance?

Amr Elmansoury: The need for a partner who would support this transformation, and cope with the growing complexity of our operations is what triggered the partnership. I wish to emphasise that we were looking for more than a solution provider. Slimstock not only provided us the technology, but also the strategic partnership from which we gained considerable market knowledge, and even more in-depth assistance than we thought we could count on. We required that approach in everything and that is what we got.

Rachid Labrik: Now that is the hallmark of a real partnership, Amr. With

“It is not just about the adoption of modern technology, but changing the way we do business to become more data orientated, efficient, and most importantly meeting the objectives of Vision 2030.”

– Amr Elmansoury

how fast the world is changing, how important is this digital change for your operations and for the region, in supply chain management?

Amr Elmansoury: It is very important, Rachid. With where the world is now and having adopted digital transformation, achieving competitiveness and sustainability is crucial. It is not just about the adoption of modern technology, but changing the way we do business to become more data orientated, efficient, and most importantly meeting the objectives of Vision 2030.

Rachid Labrik: Indeed, it is about creating a better world for the generations to come. How did the first conversations with Slimstock go?

Amr Elmansoury: We started talking

by addressing the critical aspects of our work. We were impressed how Slimstock understood our requirements. We made the right choice when deciding to work with you because they had a vision and strategy on where to take the business and more importantly keep it sustainable.

Rachid Labrik: What are the benefits you are trying to achieve with this partnership and what are the key KPIs you have set to improve?

Amr Elmansoury: It goes beyond a mere supply chain engagement; it is a logical, business improvement effort and partnership. By achieving high fulfillment rates and good relationships with our principals, we enhance our efficiency and meet operational and sustainability targets by reducing waste and improving logistics.

Rachid Labrik: Very nice. Those are some smart strategic objectives. What is your vision for this partnership in the next three years?

Amr Elmansoury: In these coming three years, we see this partnership focusing on making our supply chain smarter, as well as more connected. To that end we intend on leveraging automation, AI and machine learning technologies for decision making in demand and supply planning, such that decisions are made more accurately and faster. This means they will be able to manage our inventory better by managing what we need more accurately. We also want to keep track of everything that happens at the start and at the end of the supply chain, that is from the supplier to the

customer. This will in turn help us respond quicker to changes and needs which will place us at the upper levels in the market.

Rachid Labrik: This is a vision that we have and together will support very actively. Can you explain to us how did Slimstock help with the digital transformation at Tamer Group?

Amr Elmansoury: Absolutely, Rachid. Slimstock has a huge part in our strategy, especially regarding how our planning processes can be improved. So now, training our team on how to use the solution is one of our priorities as well— we’re not just rolling out technology; we are building a capable workforce that can make use of it.

“It was indeed an opportunity where both teams bonded together, introspect into what objectives we share, and work towards a bright future of winning together.” – Amr Elmansoury

Rachid Labrik: So in essence, investing in people is at the core of transformation. And last but not least, can you give us few details about the contract signing ceremony in Jeddah that you attended.

Amr Elmansoury: The signing ceremony was more than just a standard event, it was an important milestone for both of us because it encapsulated our readiness to innovate further while ensuring to focus on the key tasks Ito achieve excel further. It was indeed an opportunity where both teams bonded together, introspect into what objectives we share, and work towards a bright future of winning together.

Rachid Labrik: Let’s all look forward to the day where innovation and success go hand in hand. Thank you so much for these wonderful thoughts, Amr.

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GWC in 2024: A Year of Milestones, Awards, and Growth

Continuing its remarkable legacy, Gulf Warehousing Company Q.P.S.C (GWC) – one of the fastest-growing logistics businesses in the MENA region, further cemented its leadership in the logistics sector in 2024. Marking 20 years of excellence and innovation, the company achieved significant milestones and won prestigious awards, solidifying its position as an industry pioneer.

What began as a modest warehousing company has grown into Qatar’s foremost logistics powerhouse and a trusted partner across the region and beyond. 2024 has been a year of milestones, showcasing GWC’s unwavering commitment to excellence through strategic expansion, sustainability achievements, and community engagement.

Forging New Horizons: Strategic partnerships in Saudi Arabia

A standout achievement in 2024 was GWC’s expansion into Saudi Arabia, underscoring its commitment to playing a key role in the Kingdom’s transformation into a global logistics hub, as envisioned in Saudi Vision 2030. Two pivotal agreements solidified GWC’s foothold in this dynamic market.

GWC Energy Services, a wholly owned subsidiary of GWC, signed a Memorandum of Understanding (MoU) with Saudi Offshore Fabrication Company (OFC) to develop 100,000 square metres of Grade A logistics facilities at Ras Al-Khair Industrial Port. This MoU focuses on optimising storage and logistics solutions for Energy sector clientele while leveraging GWC’s proven expertise in energy supply chains. In a complementary move, GWC signed a Head of Terms agreement with GFH Financial Group (GFH) to develop 200,000 square metres of Grade A logistics infrastructure in Riyadh, Jeddah, and Dammam. GFH will finance and oversee the projects, while GWC leads their technical development and serves as the anchor tenant. These state-of-the-art facilities will feature advanced technology and adhere to global sustainability standards, ensuring they meet the growing demands of the logistics sector.

“These initiatives highlight GWC’s commitment to fostering regional integration and delivering world-class logistics solutions.”

— Sheikh Abdulla Bin Fahad Bin Jassim Bin Jaber Al Thani, GWC Group Managing Director

“Sustainability is not just a goal for us – it’s our responsibility. By prioritising environmental stewardship, we’re setting new benchmarks for the industry and building a greener future.”

— Matthew Kearns, GWC Group Acting CEO

Speaking on these transformative agreements, GWC Group Managing Director, Sheikh Abdulla Bin Fahad Bin Jassim Bin Jaber Al Thani, said: “These initiatives highlight GWC’s commitment to fostering regional integration and delivering world-class logistics solutions. By working together, we create opportunities for both our clients and stakeholders, driving innovation and efficiency in the supply chain.”

Expanding Excellence: FLAG Oman

The year 2024 witnessed a significant milestone with the launch FLAG Oman

Distribution Centre in Khazaen Economic City in the Sultanate of Oman. FLAG Oman – a 100% owned subsidiary of GWC –launched a logistics facility that underscores GWC’s dedication to regional growth and operational excellence. Strategically situated, FLAG Oman serves as a vital hub for trade and supply chain solutions across the GCC and beyond.

The facility integrates cutting-edge technology with advanced infrastructure, offering comprehensive storage, distribution, and value-added services. FLAG Oman not only strengthens GWC’s regional presence but also aligns with

Oman’s national development goals, further enhancing the country’s logistics landscape.

The opening of FLAG Oman reflects GWC’s broader vision of facilitating seamless connectivity while supporting economic growth in key markets. It is testament to the company’s ability to adapt, innovate, and lead in an increasingly competitive industry.

Innovation at the core of growth

Throughout 2024, GWC solidified its position as a forward-thinking leader in the logistics industry by embracing cutting-edge technologies. The company introduced AI-driven inventory management systems that enhanced operational efficiency and reduced turnaround times, while digital advancements were leveraged to simulate and optimise warehouse operations. These advancements not only reinforced GWC’s reputation for excellence but also paved the way for future-ready logistics solutions tailored to meet evolving client needs.

Championing Sustainability:

A cornerstone of GWC’s mission

Innovation and sustainability worked hand in hand as GWC delivered measurable impact in 2024. The company earned the prestigious ‘Best Water Recycling’ award in the Tarsheed Competition, organised by Kahramaa, for its pioneering Sewage Treatment Plant at Bu Sulba, which has produced over 268 million litres of treated water since 2022. This recycled water has been instrumental in irrigating more than 20,000 square metres of land.

Beyond this accolade, GWC demonstrated its commitment to sustainability during Qatar Sustainability Week, showcasing energy-efficient infrastructure, solar integration, and other green innovations.

Matthew Kearns, GWC’s Group Acting CEO, encapsulated this ethos: “Sustainability is not just a goal for us – it’s our responsibility. By prioritising environmental stewardship, we’re setting new benchmarks for the industry and building a greener future.”

Recognising Excellence: Industry awards and accolades

GWC’s contributions to the logistics sector were recognised with multiple awards in 2024. The Al Wukair Logistics Park was named ‘Project of the Year,’ showcasing GWC’s ability to deliver forward-thinking infrastructure that meets the evolving needs of the market. Additionally, Qatar’s General Authority of Customs honoured GWC for its efforts in streamlining customs processes, further cementing its reputation as a trusted logistics partner.

Reflecting on his leadership journey, Sheikh Abdulla said: “Our success this year is testament to the dedication of our team and the trust of our clients. Together, we’ve built a legacy of excellence that continues to shape the future of logistics in Qatar and beyond.”

Investing in communities: Giving back through engagement

Beyond its corporate successes, GWC remains deeply committed to fostering community development. In 2024, the company sponsored various sporting

“Our success this year is testament to the dedication of our team and the trust of our clients. Together, we’ve built a legacy of excellence that continues to shape the future of logistics in Qatar and beyond.”

— Sheikh Abdulla Bin Fahad Bin Jassim Bin Jaber Al Thani

events and local initiatives, including a oneyear sponsorship of the Qatar Billiard Sports Federation. GWC also supported Qatari athlete Ali Radi Arshid, who competed in the Paris 2024 Paralympics.

These efforts highlight GWC’s belief in the power of community engagement to drive meaningful change. By supporting local talent and initiatives, the company continues to build stronger ties with the communities it serves.

Vision for the future: growth, innovation, and leadership

As GWC celebrates 20 years of excellence, it looks to the future with a clear vision: to expand its footprint, invest in innovation,

and lead the logistics industry with sustainability at its core. The company plans to further strengthen its presence in key regional markets, explore emerging sectors, and embrace cutting-edge technologies to enhance efficiency and scalability.

Kearns elaborated: “Our vision is rooted in innovation and growth. By leveraging our expertise and staying ahead of global trends, we aim to solidify GWC’s position as the partner of choice for integrated logistics solutions across the region.”

Investments in technology, infrastructure, and talent will remain pivotal as GWC continues to meet the needs of its diverse clientele while driving economic growth in Qatar and beyond.

Etihad Cargo operates over 300 flights from Ezhou to Abu Dhabi

• Etihad Cargo has operated 329 flights from Ezhou Huahu Airport, Asia’s first dedicated freighter hub, to Zayed International Airport, facilitating the movement of over 18,700 tonnes of export cargo in partnership with SF Airlines.

• Etihad Cargo and SF Airlines operate seven weekly flights from Ezhou to Abu Dhabi, ensuring seamless connections to global markets and bolstering capabilities for specialised cargo, including pharmaceuticals, with Ezhou Huahu Airport’s recent IATA CEIV Pharma certification.

• Etihad Cargo’s operations in Ezhou are a key component of the carrier’s extensive network in Greater China, which will grow to 23 weekly freighters and 26 weekly passenger flights in 2025.

Etihad Cargo, the cargo and logistics arm of Etihad Airways, has operated 329 scheduled flights and charters from Ezhou Huahu Airport to Zayed International Airport, further reinforcing its position as a trusted partner for customers across diverse industries, including pharmaceuticals, e-commerce, and perishables. Since the carrier’s inaugural flight to Ezhou Huahu Airport on August 18 2023, making it the first international airline to operate flights to Ezhou, Etihad Cargo has demonstrated its commitment to strengthening connectivity between Abu Dhabi and key markets in Asia, Europe, and beyond.

Ezhou Huahu Airport, Asia’s first dedicated freighter hub, has provided a strategic base for Etihad Cargo’s operations, facilitating the movement of over 18,700 tonnes of export cargo and more than 400 tonnes of imports through Abu Dhabi since 2023. The introduction of a sixth weekly scheduled flight in July 2024 and a seventh flight in 2025 have boosted the carrier’s network, ensuring seamless and efficient connections to key global markets. The recently achieved IATA CEIV Pharma certification by Ezhou Huahu Airport’s ground handling services has further improved its capabilities to support specialised cargo requirements, particularly for the pharmaceutical sector.

Stanislas Brun, Vice President Cargo at Etihad Cargo, said: “As the first international carrier to operate from Ezhou, Etihad Cargo is proud to have played a pivotal role in demonstrating the airport’s superior capabilities and strategic importance within just one year of operations. Etihad Cargo’s customers have expressed high satisfaction

with the reliability and efficiency of the service, validating the carrier’s decision to partner with Ezhou and recognising its potential as a global cargo hub. Ezhou Huahu Airport’s advanced infrastructure has impressed exporters and local customers alike, especially in facilitating seamless imports, while Etihad Cargo’s efforts to showcase Ezhou’s connectivity and capabilities to exporters in Europe and beyond are paving the way for even greater opportunities.”

Ezhou Huahu Airport, with its advanced facilities and strategic location, has emerged as a key logistics hub, enabling the seamless movement of goods across Asia and beyond. Its extensive network of 36 international cargo routes, combined with Etihad Cargo’s global connectivity through Abu Dhabi, has created significant value for customers seeking efficient and reliable cargo solutions. The collaborative efforts of partners, stakeholders, and local authorities have been essential in driving the success of Etihad Cargo’s operations in the region.

Li Wei, Deputy General Manager of Ezhou Huahu International Airport, said: “Ezhou Huahu International Airport is located in central China, boasting a strategic geographical advantage and solid foundational conditions. A domestic hub-andspoke route network is already established, while international logistics channels are rapidly taking shape. Port functionalities are continuously improving, and operational capabilities are steadily advancing. In 2024, the airport’s cargo and mail throughput is projected to rank fifth nationwide, with 36 international cargo routes already operational. Ezhou Huahu International Airport regards Etihad Cargo as a key strategic partner and supports the launch of more cargo routes at the airport, achieving even greater milestones in the future.”

Etihad Cargo’s operations in Ezhou are a key component of the carrier’s extensive network in Greater China, which will grow to 23 weekly freighters and 25 weekly passenger flights in 2025.

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Dubai Civil Aviation Authority signs MOU with Keeta Drones to regulate drone delivery safety

· H.E. Mohammed Abdullah Lengawi: “This partnership underscores the DCAA’s commitment to the vision of Dubai’s leadership to innovative infrastructure, positioning Dubai as a leader in the future of smart transportation.”

· Dr. Yinian Mao: “Keeta Drones is dedicated to adhering to the highest standards of safety in drone delivery.”

As part of its efforts to enhance Dubai’s status as a global hub for civil aviation and to develop drone delivery operations, Dubai Civil Aviation Authority (DCAA) has signed a Memorandum of Understanding (MoU) with Keeta Drones. This MoU focuses on the collaboration in drone-based delivery, with a particular focus on achieving the highest levels of safety and security in Dubai’s skies, in alignment with local laws, regulations and international standards.

The MoU was signed by H.E. Mohammed Abdullah Lengawi, Director General of DCAA, and Dr. Yinian Mao, Chairman of Keeta Drones. The collaboration encompasses evaluating and approving drone operation zones, focusing on three core areas: assessing infrastructure requirements for designated drone zones, reviewing airspace requirements for these zones, and evaluating safety and security needs for effective and safe drone delivery operations across Dubai.

Commenting on the MoU, H.E. Mohammed Abdullah Lengawi said: “This collaboration highlights the DCAA’s dedication to implementing Dubai’s leadership vision by enabling dronebased delivery and offering innovative infrastructure that allows companies to test their solutions within a safe and model environment. We are extremely focused on creating an attractive environment for such emerging technologies in aviation while ensuring adequacy of our regulatory frameworks that enhance safety and security while streamlining operational processes in coordination with various government entities.”

He further emphasised that: “The Authority strives to enhance the standards of airspace security and safety for the Emirate of Dubai while fostering an attractive and stimulating investment

environment that, in turn, attracts foreign investments. Our mission is to make a difference and leave a significant mark on the future of the aviation industry.

Dr. Yinian Mao, Chairman of Keeta Drones, reiterated: “This partnership with DCAA marks a long-term collaboration between both parties. With DCAA’s support, Keeta Drones will be able to expedite the expansion of its operations by establishing routes across Dubai, offering more services, and exploring diverse new initiatives. Throughout this process, Keeta Drones will adhere to the required safety standards and work jointly with the DCAA to transform Dubai into one of the most advanced cities for smart transportation.

The Memorandum of Understanding also aims to strengthen joint coordination

to achieve effective safety objectives for Dubai’s airspace. “Keeta Drones” is committed to conducting its operations within designated areas in accordance with Dubai Civil Aviation Authority regulations.

The Authority will provide the necessary support to the company, including facilitating communication with relevant government entities to expedite the establishment of new drone flight paths and promote the growth of the low-altitude aviation economy in the Emirate of Dubai.

DCAA continues its efforts to regulate drone operations and all associated activities in Dubai, to further develop innovative and secure transport solutions and enablers that benefit diverse societal sectors while supporting the emirate’s sustainable and ambitious development goals.

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Dubai South inaugurates a Ford advanced parts distribution center with DB Schenker

Dubai South, the largest urban master development focused on aviation, logistics, and real estate, has unveiled a state-of-the-art Parts Distribution Center (PDC) for Ford, in partnership with DB Schenker, a global logistics leader. The 42,000-square-meter facility is designed to redefine the region’s logistics landscape through advanced operational efficiency and innovative technology.

The inauguration ceremony was graced by dignitaries, including HE Khalifa Al Zaffin, Executive Chairman of Dubai Aviation City Corporation and Dubai South, Kay Hart, President of Ford’s International Markets Group, Ravi Ravichandran, President of Ford Middle East, and Ako Djaf, VP of Contract Logistics and SCM of DB Schenker in the Middle East and Africa.

The facility features cutting-edge Material Handling Equipment (MHE) and a sophisticated racking system, including Very Narrow Aisle (VNA) systems, Multi-Tier Mezzanines (MTM), Deep Selective Racking (DSR), and Cantilever Racking (CR). These innovations maximize storage capacity and streamline order processing. Additionally, the center boasts 20 container docks—10 for inbound and 10 for outbound operations—ensuring simultaneous activities to expedite deliveries.

“We are delighted to welcome Ford to Dubai South with the launch of this advanced facility,” said Mohsen Ahmad, CEO of Dubai South’s Logistics District. “This collaboration with DB Schenker supports Ford’s regional expansion while delivering premium services to its customers. At Dubai South, we remain committed to positioning Dubai as a leading global logistics hub, in alignment with the government’s economic diversification goals.”

Ako Djaf of DB Schenker emphasized, “The new PDC is a testament to collaboration and innovation. Designed to streamline supply chains, enhance customer satisfaction, and advance sustainability goals, this project underscores our commitment to operational excellence

in the Middle East. Leveraging global expertise and advanced logistics solutions, we’re proud to support Ford in delivering unparalleled service across the region.”

The facility integrates DB Schenker’s expertise in SAP S/4HANA warehouse management software, enabling paperless picking with barcode scanning for unmatched speed and accuracy.

A dedicated Vehicle Off Road (VOR) processing team ensures the prioritization of critical parts, minimizing delays and enhancing customer satisfaction.

“This PDC will transform our processes by enhancing parts availability, optimizing inventory, and elevating customer service,” noted Ravi Ravichandran, President of Ford Middle East. “We are excited to witness this initiative improve service and delivery times across the region.”

Strategically located in Dubai South, the PDC consolidates Ford’s storage and distribution operations into a single, technologically advanced hub. Serving key markets across the GCC and Sub-Saharan Africa, the facility boosts capacity by 20% compared to its predecessor, significantly enhancing inventory management and

operational efficiency.

Sustainability is a core focus of the new PDC. A 400kW solar panel system, slated for installation in late 2025, will cut energy consumption by 35%, reducing the carbon footprint by 290 tons annually. Additionally, responsible waste management practices, including recycling and eco-friendly disposal, reinforce the facility’s commitment to environmentally sustainable operations.

The Dubai South Logistics District, where the PDC is located, is a premier logistics hub offering uninterrupted access to Jebel Ali Port through a bonded logistics corridor. The district also includes multiple zones with direct connections to Al Maktoum International Airport’s cargo terminals, EZDubai (a dedicated e-commerce free zone), and a Contract Logistics Zone. This integrated infrastructure underpins Dubai South’s role in driving regional logistics innovation.

With its advanced capabilities and sustainability features, the PDC marks a significant milestone in logistics and supply chain management for Ford and DB Schenker, setting a new standard for efficiency and innovation in the Middle East

ADNOC Distribution Partners with Emerge

ADNOC Distribution, the UAE’s largest mobility and convenience retailer, announced today the launch of the second phase of its service station solarization program in collaboration with Emerge, a joint venture between Masdar and the EDF Group.

Under the program, Emerge will finance, design, install and maintain solar photovoltaic (PV) panels at service stations across ADNOC Distribution’s UAE network. This initiative supports the Company’s sustainability goals by reducing greenhouse gas emissions and reliance on nonrenewable energy, while also enhancing operational efficiency by lowering energy costs and optimizing the energy mix at service stations, in line with its aim to reduce operational carbon intensity by 25% by 2030.

The solarisation program is directly linked to ADNOC Distribution’s pioneering adoption of sustainable financing, reinforcing the Company’s commitment to mainstreaming sustainability across the business. In January 2023, ADNOC Distribution became the first UAE fuel and convenience retailer to convert an existing $1.5 billion term loan into a sustainabilitylinked one. This loan ties financial incentives and penalties to achieving sustainability goals, including solarization, embedding financial accountability into ADNOC Distribution’s sustainability commitments.

Eng. Bader Saeed Al Lamki, CEO of ADNOC Distribution, said: “We are pleased to partner with Emerge to bring solar energy to our Abu Dhabi service stations, building on the successful solarization of our Dubai network last year. Incorporating solar power into our energy mix is just

• Solar PV panels will be added to more than 100 service stations across Abu Dhabi, intended to avoid more than 13,000 tonnes of CO₂emissions annually.

• Milestone marks the second phase of service station solarization program following the successful installation of solar PV panels at 28 service stations in Dubai.

• Initiative supports ADNOC Distribution’s sustainability goals, in line with its aim to reduce operational carbon intensity by 25% by 2030

one facet of our strong commitment to sustainability, upholding broader ADNOC Group and UAE net-zero goals. We are proud of these efforts as we strive to build a better future for customers, shareholders, and the communities we serve.”

Michel Abi Saab, General Manager of Emerge, said: “After the successful completion of the first service station solarization phase, we are proud to extend our partnership with ADNOC Distribution and launch the second phase, which will cover more than 100 stations under the scheme. At Emerge, we’re committed to supporting businesses in the UAE to reduce carbon emissions and achieve their sustainability goals.”

In the first phase of the project, Emerge installed solar panels at 28 ADNOC Distribution service stations in Dubai, representing all feasible locations within the Dubai network where solar panels could be installed. As of the end of 2024, the partnership had generated over 6,300 MWh of electricity, equivalent to a reduction of CO₂ emissions by more than 2,900 tonnes.

During Phase 2, ADNOC Distribution and Emerge will install solar panels at more than 100 service stations across Abu Dhabi. The solar panels are expected to generate nearly 30,000 MWh of renewable energy per year, enough to power nearly one billion

smartphones and avoid the equivalent of over 13,000 tonnes of carbon emissions annually. This reduction is equivalent to the carbon absorbed by nearly 250,000 tree seedlings growing for 10 years.

Solar energy deployment is just one of many decarbonisation initiatives by ADNOC Distribution, which include AI-enabled tools for emissions and energy savings, biofuels to power fleet vehicles and other sustainability programs.

ADNOC Distribution strengthened its position as an ESG leader in the mobility and convenience retail sector in 2024, and is now ranked within the top quartile of Bloomberg, S&P Global, London Stock Exchange and FTSE Russell ratings. In October 2024, ADNOC Distribution was awarded the Dubai Chamber of Commerce Centre for Responsible Business’ ESG Label, the first fuel retailer in the Middle East to receive this distinction.

Emerge has developed more than 200MWp of solar capacity across diverse commercial and industrial sectors in just three years since its establishment. The company offers clients full turnkey solutions through solar power agreements at no up-front cost to the client. Recognized with multiple awards, it is committed to creating a greener, sustainable future by helping businesses meet their sustainability goals.

A new era of logistics and supply chain

We analyse what an online shopper really wants today and how advanced supply chain operations can help?

The modern eCommerce world is characterised by increasingly demanding customers. The convenience of online shopping has elevated the expectations of speedy deliveries, real-time tracking, and personalised experiences. To remain competitive, it is imperative for businesses to adapt their logistics and supply chain operations and strategies to meet these

evolving demands.

Same-day or next-day deliveries have currently become a norm, with speed and reliability considered essential components. From dispatch to doorstep delivery, consumers expect accurate and timely updates on their orders. Failure to meet these expectations with delays or inaccuracies in the delivery process can lead to customer dissatisfaction and lost loyalty.

Moreover, the need for real-time shipment tracking is growing, and has becoming equally important to companies, as it plays a crucial role in building trust and confidence in the company.

Personalisation is another key factor among consumers today. Tailored product recommendations, preferred delivery options, and customised shopping experiences enhance customer satisfaction

and happiness, making them feel valued. Additionally, eco-conscious customers are increasingly prioritising businesses that employ sustainable practices, such as environmental-friendly packaging and optimising supply chain operations to reduce carbon emissions.

Businesses are heavily relying on efficient logistics, supply chain and e-commerce fulfilment partners to meet these rising expectations, as the present eCommerce landscape demands seamless and efficient supply chain operations. From picking and packing to shipping and returns, each step in the order fulfilment process has become critical to delivering exceptional customer experiences, with e-commerce fulfilment providers focusing on speedy and precise product delivery.

However, challenges such as last-mile delivery inefficiencies and high shipping costs can hinder these operations and hence, supply chain and logistics companies are turning to innovative technology solutions and software publishers.

Solutions such as advanced warehouse management systems, transport management systems, and order management platforms streamline processes, improve accuracy, and enhance overall efficiency. AI-powered automated warehouses play a pivotal role in

accelerating order processing and reducing human error. By leveraging robotics, conveyor systems, and smart shelving, these warehouses optimise operations and ensure timely deliveries. Real-time tracking and predictive analytics further elevate supply chain capabilities, providing enhanced visibility into the movement of goods, enabling proactive issue resolution, and building customer trust.

As we look ahead, the integration of AI and automation will be crucial. The industry will be looking to integrate innovative systems or create software systems that can be combined with various functionalities.

The UAE’s burgeoning logistics market, projected to reach USD 30.19 billion by 2030, presents a prime opportunity for businesses to leverage these technologies. By optimising warehouse operations and leveraging advanced logistics infrastructure, companies can position themselves for growth and success in the competitive eCommerce landscape.

The UAE remains steadfast in its commitment to supporting the logistics market expansion through advanced transport and infrastructure facilities, including roads, metro networks, and maritime transport. With these robust systems in place, companies can enhance their operations by fully integrating and

optimising their warehouses.

Technology innovators are continually pushing the boundaries of AI and machine learning to automate tasks and reduce human intervention. By incorporating continuous learning capabilities, these technologies and systems can adapt to evolving data patterns and enhance their performance over time. As we move into the future, businesses must recognise the long-term value of advanced software and AI technologies in driving operation efficiency in innovation.

By Alain Kaddoum, Managing Director of Savoye Middle East

Dubai South and Expeditors sign agreement to open a new facility at the Logistics District

Dubai South, the largest single-urban master development focusing on aviation, logistics and real estate, and Expeditors International of Washington, Inc., a Fortune 500 global logistics company, today announced the signing of an agreement for the launch of a new facility for Expeditors at Dubai South’s Logistics District. This milestone underscores Expeditors’ commitment to expanding its footprint in the region to meet the growing demand for advanced logistics solutions.

The signing ceremony was attended by senior leadership from both organizations, including, HE Khalifa Al Zaffin, Executive Chairman of Dubai Aviation City Corporation and Dubai South; and Mohsen Ahmad, Chief Executive Officer of the Logistics District, Dubai South; and from Expeditors, Jeffrey S. Musser, President and Chief Executive Officer; K Murali, Senior Vice President, Middle East, Africa & Indian Subcontinent; Mathew Joseph, Regional Vice President, Middle East and North Africa; and Wael Hanna, District Manager, Dubai.

Warehouse capabilities

The facility, spanning approximately 23,200 square meters, will support Expeditors’ comprehensive warehousing and fulfilment services along with container freight station operations. Its warehousing and fulfilment capabilities at the facility will include inventory management, kitting, labelling, order management, compliance inspections, return programs, transportation management, and pick-and-pack services, as well as inspection and quality control. Meanwhile, the container freight station will focus on consolidating and segregating shipments, providing export services, and handling unit load device breakdowns. The facility is scheduled to commence operations in February 2025.

Mohsen Ahmad said: “We are pleased to sign this agreement with Expeditors, a renowned global name in the logistics industry, which will benefit from the integrated ecosystem at Dubai South,

our state-of-the-art infrastructure, and innovative logistics solutions. At Dubai South, we are driven by our mandate to support the government’s vision of establishing Dubai as a leading global logistics hub. We remain steadfast in our commitment to supporting Expeditors in its expansion journey, enabling them to meet the growing demand for logistics services across the region.”

Jeffrey Musser said: “We are proud to announce this significant milestone in Expeditors’ growth journey with the signing of our new warehouse lease agreement with Dubai South. This state-of-the-art facility reflects our unwavering commitment to meeting the growing demands of our customers while enhancing operational efficiency. We appreciate Dubai South’s strategic approach to developing key physical infrastructure to support Dubai as a global logistics hub. We first opened in Dubai more than 25 years ago. As we continue to expand today, this strategic investment underscores our long-standing dedication to delivering innovative and scalable solutions that support our

customers and address the evolving needs of the global supply chain.”

Expeditors, a global logistics company headquartered in Bellevue, Washington, employs trained professionals in 176 district offices and numerous branch locations located on six continents linked into a seamless worldwide network through an integrated information management system. Its services include the consolidation or forwarding of air and ocean freight, customs brokerage, vendor consolidation, cargo insurance, timedefinite transportation, order management, warehousing and distribution, and customized logistics solutions.

Representing the pinnacle of logistical innovation encapsulated within a premier infrastructure network, Dubai South’s Logistics District offers premier services and operations as well as uninterrupted access to Jebel Ali Port via a bonded logistics corridor. The district comprises multiple zones, which have direct access to the cargo terminals at Al Maktoum International Airport; EZDubai, a fully dedicated e-commerce free zone; and a Contract Logistics Zone.

Inaugural World Data Symposium to take place in Dublin, Ireland

The event is expected to bring world’s leading experts to ponder on technology, cybersecurity and data issues.

The International Air Transport Association (IATA) will launch the inaugural IATA World Data Symposium (WDS) in Dublin, Ireland on 26-27 February.

Hosted by Aer Lingus and held under the theme of “Digital skies, unleashing the power of Data in Aviation”, the event will gather experts to discuss topics around data, technology, and cybersecurity. Within these dedicated tracks, the symposium will explore the role of industry leaders in benefitting from cutting-edge data analytics and insights to support decision making; and the impact on aviation of the powerful capabilities that AI is enabling.

“By convening aviation’s leading experts to explore the impact and potential of data, technology, and cybersecurity in aviation, the IATA World Data Symposium is establishing itself as the must-attend event. With WDS, we are creating a vital opportunity to take stock of how digitalization is driving change across every element of the airline industry. And by sharing our collective experiences, we will all be stronger,” said Kim Macaulay, IATA’s Chief Information and Data Officer.

“Data and technology are revolutionising how we operate in many aspects of our lives, and the aviation industry is no different. The pace and scale of change enabled by digital over the last five years has surpassed anything from the previous 20 years. We are able to better understand our customers, optimize our processes, and use data to drive better decisions in real time. Yet what we have seen to date is only the tip of the iceberg. The applications of emerging technologies like AI, machine learning and robotics are still at an early stage and will continue to drive real changes in the aviation industry,” said Lynne Embleton, CEO, Aer Lingus.

Embleton and Macaulay will be present to address the conference in a speaker lineup that also includes:

Willie Walsh, Director General, IATA

Shawn Henry, President CISO, CrowdStrike

Habib Turki, Chief Development Officer, Fédération Internationale de l’Automobile

Lauri Reishus, President & Chief Executive Officer, ARC

Thiébaut Meyer, Director Office of the CISO, Google Cloud

Abby Daniell, Director, Worldwide Public Sector Industry Sales, Amazon Web Services

Marie Owens Thomsen, Senior Vice President Sustainability and Chief Economist, IATA

The IATA World Data Symposium (WDS) is an exclusive event designed to showcase the forefront of data, technology, and cybersecurity within aviation, fostering collaboration and driving transformative change. WDS offers a unique opportunity for data-centred professionals to expand knowledge, enhance skills, network with industry professionals, gain exposure to cutting-edge technologies, and stay ahead of industry trends. By actively participating, attendees can position themselves as leaders and innovators in the data, technology, and cybersecurity domains.

Air Cargo Demand up 8.2% in November 2024: IATA

Industry sees16th month of consecutive growth

The International Air Transport Association (IATA) released data for November 2024 global air cargo markets showing - Total demand, measured in cargo tonne-kilometers (CTK), rose by 8.2% compared to November 2023 levels (9.5% for international operations) for a 16th consecutive month of growth.

Capacity, measured in available cargo tonne-kilometers (ACTK), increased by 4.6% compared to November 2023 (6.5% for international operations).

Willie Walsh, IATA’s Director General said: “It was a good November for air cargo with 8.2% demand growth nearly doubling the 4.6% growth in cargo capacity. Fuel costs

tracked at 22% below previous-year levels and tight market conditions supported yield growth at 7.8%.

“All things considered we are looking to close out 2024 air cargo performance on a profitable note. While this strong performance is very likely to extend into 2025, there are some downside risks that must be carefully watched. These include inflation, geopolitical uncertainties and trade tensions.”

Several factors in the operating environment should be noted:

• Year-on-year, industrial production rose 2.1% in October. Global goods trade grew for a seventh consecutive month, reporting a 1.6% increase.

• The Purchasing Managers Index (PMI) for global manufacturing output was above the 50-mark for November, indicating growth. However, the PMI for new export orders remained below the 50-mark, suggesting ongoing uncertainty and weakness in global trade.

• US headline inflation, based on the annual Consumer Price Index (CPI), rose by 0.1 percentage points to 2.7% in November. In the same month, the inflation rate in the EU increased by 0.2 percentage points to 2.5%. China’s consumer inflation fell to 0.2% in November, continuing concerns of an economic slowdown.

November Regional Performance

• Asia-Pacific airlines saw 13.2% year-onyear demand growth for air cargo in November, the strongest growth among the regions. Capacity increased by 9.4% year-on-year.

• North American carriers saw 6.9% yearon-year demand growth for air cargo in November. Capacity increased by 2.2% year-on-year.

• European carriers saw 5.6% year-onyear demand growth for air cargo in November. Capacity increased 4.3% year-on-year.

• Middle Eastern carriers saw 3.6% yearon-year demand growth for air cargo in November. Capacity decreased by 0.6% year-on-year.

• Latin American carriers saw 11.6% yearon-year demand growth for air cargo in November. Capacity increased 6.4% year-on-year.

• African airlines saw a 0.7% year-on-year decrease in demand for air cargo in November, the slowest among regions. Capacity increased by 0.4% year-on-year.

• Trade Lane Growth: International routes experienced exceptional traffic levels for the 16th consecutive month with a 9.5% year-on-year increase in November. Airlines are benefiting from rising e-commerce demand in the US and Europe amid ongoing capacity limits in ocean shipping.

AJEX Logistics and Chapman Freeborn join forces

Alliance aims to enhance efficiency and service quality in Saudi Arabia’s growing aviation and logistics sectors

AJEX Logistics Services, a leading Middle East-based specialist in express distribution and shipping solutions, and Chapman Freeborn, a leading global aircraft charter and aviation support company, have signed a strategic collaboration agreement in Saudi Arabia. This agreement aims to boost aviation and cargo services across the Kingdom, reflecting the fast growth and dynamic nature of Saudi Arabia’s aviation and logistics sector.

The agreement was signed in Riyadh by Mohammed Albayati, CEO of AJEX Logistics Services, and Gerhard Coetzee, Vice President Cargo at Chapman Freeborn IMEA, in the presence of Hassan Abdelnour, Country Manager at Chapman Freeborn Saudi Arabia. Under this alliance, the companies will collaborate to commercialize aircraft charter services for both cargo and passengers, provide comprehensive airport ground and cargo handling, and manage special cargo projects.

Chapman Freeborn, established in 1973, brings a wealth of experience and a strong reputation in aircraft charter services. Their global expertise complements the extensive regional presence of AJEX, creating a collaboration that promises enhanced service offerings and greater operational and commercial capabilities. Both companies will work together to ensure that cargo and passenger needs are addressed with exceptional efficiency and professionalism.

This alliance is timely, given the significant advancements in Saudi Arabia’s logistics and aviation sectors. As part of its Vision 2030 initiative, the Kingdom aims to leverage its strategic location to become a global hub for both passengers and logistics. The Vision 2030 goals include increasing annual passenger numbers to 330 million, expanding connectivity to over 250 destinations from 29 airports, and enhancing air freight capacity to 4.5 million tons per year by 2030.

“As Saudi Arabia continues to strengthen its position in the global logistics sector, we are excited to announce our collaboration with Chapman Freeborn. By combining our regional strengths with Chapman Freeborn’s extensive global network, we are committed to delivering enhanced aviation and cargo solutions that support the Kingdom’s ambitious growth objectives,” said Mohammed Albayati, CEO of AJEX Logistics Services.

Gerhard Coetzee, Vice President Cargo at Chapman Freeborn, added, “We are thrilled to partner with AJEX Logistics Services as we expand our presence in Saudi Arabia. This collaboration aligns with our mission to provide worldclass aviation services and reflects our dedication to supporting the Kingdom’s Vision 2030. Together, we will drive innovation and excellence in aviation and cargo operations, ensuring that our clients benefit from the best possible service.”

Abu Dhabi Government launches its Digital Strategy 2025-2027

The Abu Dhabi Government recently announced the “Abu Dhabi Government Digital Strategy 2025-2027,” advancing the emirate’s transformation towards an AIpowered government. Implemented by the Department of Government Enablement –Abu Dhabi (DGE) in collaboration with Abu Dhabi government entities, the strategy aims to position the emirate as a global leader in AI-driven government and will allocate AED13 billion through 2025-2027 to foster innovation and technology adoption in the emirate.

The strategy aims to establish a robust digital infrastructure, creating a exible and scalable foundation to achieve 100% adoption of sovereign cloud computing for government operations and digitising and automating 100% of processes. It also includes the development of a uni ed digital enterprise resource planning (ERP) platform, streamlining processes and enhancing productivity and e ciency.

As part of the ‘AI for All’ programme under the strategy, the Abu Dhabi government is investing in training and empowering its citizens in AI applications. Additionally, over 200 innovative AI solutions will be implemented across government services, solidifying Abu Dhabi’s position as a global hub for AI-driven innovation. The strategy also promotes the development of robust digital guidelines and frameworks to ensure the highest cybersecurity standards to anticipate and address future challenges e ciently.

His Excellency Ahmed Hisham Al

Kuttab, Chairman of the Department of Government Enablement – Abu Dhabi (DGE), said: “The Abu Dhabi Government Digital Strategy 2025-2027 re ects our leadership’s vision of being an AI-native government, seamlessly integrating AI across all government systems for a future that is proactive, agile and fully technology-enabled. By incorporating AI, cloud technologies, and data-driven insights into our government’s DNA, we will transform public service delivery, optimise government operations, and drive sustainable economic growth.”

The Abu Dhabi Government Digital Strategy builds on over a decade of digital evolution, progressing from e-government to smart and now to AI-powered services for citizens, residents, and businesses across sectors.

Recent initiatives such as the third

evolution of the TAMM platform, TAMM 3.0 and the Abu Dhabi Program for E ortless Customer Experience, pave the way for next-generation digital solutions and technologies rooted in AI, sustainability, cloud computing, and data analytics.

The strategy is anticipated to contribute over AED24 billion to Abu Dhabi’s GDP by 2027 and create more than 5,000 employment opportunities supporting Emiratisation e orts.

Through key initiatives, including partnerships with the Mohamed bin Zayed University of Arti cial Intelligence for upskilling, the Advanced Technology Research Council (ATRC) for large language models, and G42 for AI infrastructure development, and other global partners, Abu Dhabi is cementing its status as a global hub for digital governance and sustainable development.

Abu Dhabi to be the world’s rst fully AI-native government across all digital services by 2027

AD Ports Group, Egyptian Ministry of Industry and Transport sign MoU to explore logistics infrastructure collaborations

AD Ports Group, a leading facilitator of global trade, logistics and industry, announced today the signing of a Memorandum of Understanding (MoU) with the Egyptian Ministry of Industry and Transport to explore joint development and operations an integrated logistics Park in Alexandria.

The signing took place today in Cairo in the presence of Lieutenant General Engineer Kamel Al Wazir, Egyptian Minister of Industry and Transport, and Mariam Al Kaabi, UAE Ambassador to the Arab Republic of Egypt and Captain Mohamed Juma Al Shamisi, Managing Director and Group CEO, Ad Ports Group.

The signing was conducted by Ahmed Al Mutawa, Regional CEO of AD Ports Group with Amr Ahmed Moustafa, Executive Managing Director of the Holding Company for Maritime and Land Transportation (HCMLT), an affiliate of the Ministry of Transportation of Egypt.

AD Ports Group will pursue a collaboration with HCMLT to explore developing, managing and operating 1.1 square kilometre of Integrated Logistics Area, set to be one of the largest logistics hubs on the Mediterranean Sea, at Alexandria Port. The port accounts for about 60% of Egypt’s foreign trade, according to government figures.

Captain Mohamed Juma Al Shamisi, Managing Director and Group CEO, AD Ports Group, said, “AD Ports Group partners with governments for the longterm development of their economies, inspired by the vision of our wise leadership. We are working with the Egyptian government to bring growth, jobs and prosperity to the people of Egypt. Today’s signing could lead to strategic infrastructure projects in the Mediterranean Sea region that would leverage Egypt’s global trade flows, driving economic growth and advancing the Group’s portfolio of value-added investments.’’

Challenge Group signs with AERCAP for two additional converted 777-300ERSF, the ‘Big Twins’

Challenge Group concluded 2024 with remarkable accomplishments, solidifying its status as a key player in the air cargo industry. The Group expanded its fleet to 10 aircraft, completing its 767 conversion program, operated over 4,000 flights, transported more than 200,000 tons of cargo and obtained the CEIV Lithium Battery certification to complete its existing Pharma and Live Animals certifications. Key shipments included 5,000 horses, 600 aircraft engines and over 25,000 e-commerce and dangerous. Additionally, the Group introduced five new destinations to its schedule network: Milan, Dubai, Mumbai, Delhi, and Nairobi. These achievements mark the start of even more significant milestones to come.

Building on its 2024 success, Challenge Group announced last week, in a Press

conference, the leasing of two additional Boeing 777-300ERSF converted freighters from AERCAP, becoming the first operator in Europe to introduce this aircraft type.

Known as the “Big Twins,” these aircraft are unique as they are passenger-to-freighter conversions, offering greater cargo capacity and improved fuel efficiency.

This milestone was celebrated on January 17th at Challenge Group’s Malta Head Office with a ceremony attended by the Prime Minister of Malta, Robert Abela; the Minister of Transport, Infrastructure, and Public Works, Chris Bonett; The Groups founders and owners, Offer Gilboa and Eshel Heffetz, along with other distinguished guests, including Kurt Farrugia, CEO of Transport Malta, and Charles Pace, Director General of the Civil Aviation Directorate.

Yossi Shoukroun, CEO of Challenge

Group, highlighted the significance of the occasion, stating: “Today marks a historic moment for Challenge Group and Malta’s aviation sector. The registration of the first-ever Boeing 777-300ERSF converted freighters in Europe under the 9H AOC is a testament to our relentless pursuit of innovation and excellence. These aircraft, with their unparalleled capabilities, will enable us to meet the growing demands of global trade and reinforce our position as a key enabler in the supply chain.”

Looking ahead, Challenge Group’s focus for 2025 is on strategic growth and operational excellence. After a rapid development, the Group will consolidate its network to ensure sustainable growth while pursuing new market opportunities. With these ambitious goals, Challenge Group is set to further solidify its position as a trusted partner in the global air cargo industry.

· Group begins 2025 on a high note

· Service operated 3 times per week per destination

· Direct flights using the airline’s new generation of 787 Dreamliners

· New routes expanding the airline’s network in the Americas and supporting trade growth

As part of the extension of its international network, Royal Air Maroc Cargo, Africa’s leading cargo airline, has announced the launch of its new routes to São Paulo (GRU) and Toronto (YYZ), marking a significant expansion of its operations across the Americas.

With flights having commenced in December to São Paulo and Toronto, this milestone reinforces Royal Air Maroc Cargo’s commitment to enhancing global connectivity through its strategic Casablanca hub (CMN). These destinations expand the airline’s network in the Americas which currently includes direct flights from Casablanca to Montreal, New York, Washington and Miami.

The reopening of the Casablanca - São Paulo route connects the economic and financial capitals of Morocco and Brazil. Operating three times a week, flights take off from Casablanca on Mondays, Thursdays and Saturdays at 16.40 (local time) and land in São Paulo at 22.20 (local time). The return flights depart from São Paulo on Tuesdays, Fridays and Sundays at 00.20 (local time) to land in Casablanca at 13.15. This

Royal Air Maroc Cargo expands footprint in the Americas with two new destinations: São Paulo and Toronto

relaunch strengthens ties between the two countries whose diplomatic and economic relations have been reinforced in recent years. “Brazil and Morocco have a longstanding partnership, and our new route to São Paulo underscores our ambition to become a driving force in connecting these two dynamic economies,” said M. Yassine Berrada, VP Cargo at Royal Air Maroc. “This direct service supports trade growth not only between our two nations but also opens doors to broader opportunities in West Africa, Türkiye, and the Middle East via our CMN hub.”

The Toronto service is also flying three times a week, on Wednesdays, Fridays and Sundays. Flights from Casablanca are scheduled at 16.45 (local time) to arrive in Toronto at 19.25 (local time). The return flights leave Toronto at 21.30 (local time) and land in Casablanca at 10.50. Toronto is the second direct destination in Canada after Montreal. The route has already seen immense demand, with the inaugural flight selling out within hours of its announcement. “Our Toronto connection strengthens the bond with our community abroad and enhances trade ties

by enabling the transport of goods such as citrus, processed foods, and traditional Moroccan crafts while facilitating the import of essential commodities like wheat and aircraft parts,” added Berrada.

Royal Air Maroc’s fleet of new generation aircraft, the Boeing 787 Dreamliners, ensures the highest level of safety and a reduced carbon footprint on these routes, with specialized facilities at the Casablanca hub, including state-of-theart cold storage and secure handling for pharmaceuticals and perishable goods. This strategic infrastructure enables the seamless movement of diverse cargo, from automotive parts and olive oil to hatching eggs and medical equipment.

As Royal Air Maroc continues its journey toward quadrupling its fleet by 2037, new routes across the Americas and beyond are on the horizon. “This expansion aligns with our vision to connect Morocco with the world while offering unparalleled service to our customers,” Berrada emphasised. “The addition of São Paulo and Toronto is just the beginning of a broader ambition to make Royal Air Maroc Cargo a key player in global trade.

Balancing Human Capital and AI The Evolution of Sustainable Transformation

Sustainable Transformation can be viewed as the marriage of technological advancements with environmental, social, and economic sustainability.

It has been practised in the business world under many guises, initially as Business Process Re-engineering (BPR), where manual processes were re-thought with the arrival of computerization and workers diverted into new roles to manage business growth.

Later, with the advent of Robotic Process Automation (RPA), it moved up a few gears with several manual processes being managed by software, with human capital increasingly being used for exception processing and higher value tasks.

Enter Artificial Intelligence (AI).

Its ability to enhance predictive analytics and optimise operations is increasingly being adopted, often in a collaborative

relationship between technology and human capital. But with AI also enabling a complete re-think of business models and, particularly, service delivery with near zero headcount, that excitement and anxiety are growing in equal measure.

Striking the balance: Human capital and AI

Balancing AI with human capital requires a proactive approach, drawing on lessons learned from earlier technology shifts, but also black swan events such as the Covid -19 pandemic.

A key objective adopted by experienced practitioners of change management is to structure the program in a manner that allows the workforce to witness the

Transformation being done ‘with them’ and not ‘to them’.

Proven levers for building and maintaining the balance include:

1. Upskilling and Reskilling:

Investing in workforce development is essential. By providing training programs focused on AI tools and their applications, companies can empower employees to leverage AI effectively.

2. Redefining Roles:

AI adoption often necessitates redefining job roles. Organisations should view AI as a complement to human expertise rather than a replacement. By assigning repetitive tasks to AI, employees can focus on creative, strategic, and customer-centric activities that drive long-term value.

3. Ethical AI Deployment:

Implementing AI in a transparent, fair, and accountable manner fosters trust among employees and stakeholders. Ethical frameworks ensure AI is used responsibly, promoting inclusivity and reducing potential biases that could otherwise impact human capital.

4. Collaborative Implementation:

Engaging employees in the AI adoption process fosters ownership and reduces resistance. By involving workers in pilot projects and feedback loops, organisations can ensure AI tools address practical challenges and enhance day-to-day operations.

5. Continuous Learning Culture:

Establishing a culture of continuous learning helps employees adapt to technological shifts. Providing access to training resources, workshops, and certifications enables the workforce to stay competitive in an AIdriven environment.

6. Human-Centric AI Design:

Designing AI systems with user-friendly interfaces ensures seamless interaction between humans and machines. This approach reduces the learning curve and maximises the potential of AI as an enabler rather than a disruptor.

Success stories from the GCC region

The GCC has its fair share of case studies where AI and Human Capital have been integrated in a positive manner. Here are some noteworthy examples:

1. ADNOC (Abu Dhabi National Oil Company): Through partnerships with AIQ and G42, ADNOC has leveraged AI for seismic data analysis, predictive maintenance, and production forecasting whilst simultaneously upskilling its workforce to manage and interpret AIdriven insights.

2. DP World: Dubai-based logistics giant DP World has adopted AI-powered predictive analytics, significantly improved efficiency and reducing operational bottlenecks in port management and cargo tracking. Crucially, DP World invests in continuous employee training to ensure that its workforce remains aligned with technological advancements.

3. SPAR Saudi Arabia: SPAR Saudi Arabia leveraged SymphonyAI to enhance its retail operations, focusing on customer analytics and inventory management whilst providing tailored training programs to upskill its workforce.

In closing

The probability of success increases dramatically when leadership recognises that the skill set to shape, lead and track the change journey is not available in-house. Hiring experts in interim consulting roles for the duration of the project will deliver a better ROI than the alternative of stop-start, re-work, and the resulting management and employee discomfort.

Kris Wadia is CEO of Sullivan & Stanley in the MEA region. He was formerly a Partner at Accenture UK and President at Quintiles, the leading clinical trials outsourcer.

His specialist skills including launching businesses at speed and scale globally such as adding 7,000 clinical professionals in 5 countries in 18 months to build the world’s first Global Delivery Network in this space. For underperforming businesses, he deploys proven transformation methodologies and expertise to make them future proof, regardless of the uncertainties caused by technological advances in the physical or digital domains.

SolitAir launches scheduled daily cargo flights between Dubai and Riyadh

Newly launched Air Cargo carrier targets key Global South trade routes with an agile middle-mile model

SolitAir, a Dubai-based newly launched air cargo carrier fulfilling middle-mile logistics demand, has announced the inauguration of its first daily scheduled flights between Dubai and Riyadh.

The service, between Dubai World Central (DWC) and Riyadh’s King Khalid International Airport (RUH), started on 4 December 2024 to address the growing demand for rapid and reliable logistics solutions between the two regional hubs, which collectively handle 1.2 million tonnes of air freight annually.

Carrying cargo on both legs of the journey, the service will be available five days a week, Tuesday to Saturday. It is operated by one of two SolitAir’s narrowbody Boeing 737-800 freighters, with a capacity of 23 tonnes. One more Boeing 737-800 freighter will join the fleet in January next year to enable the company’s immediate expansion plans which include routes to India and Bangladesh, key markets across Africa, the Stan countries and other Middle Eastern hubs. Eventually, SolitAir aims to connect over 50 Global South cities within a six-hour flying radius from Dubai.

Based at its dedicated 22,000 square meters state-of-the-art facility at Al Maktoum International Airport in Dubai South, SolitAir is equipped to handle a wide range of cargo, including e-commerce, pharmaceuticals, perishables, dangerous goods, vulnerable goods, oversized cargo and high-value shipments.

The hub’s strategic location and advanced infrastructure combined with SolitAir’s dedicated team and the company’s agile middle-mile model ensures delivery within 12 to 24 hours, meeting the speedto-market needs of freight forwarders, integrator airlines, and SMEs, while seamlessly handling any time-sensitive and complex freight.

Former Senior Vice President of FedEX Express Europe, Middle East, Indian Subcontinent and Africa, Hamdi Osman is SolitAir’s founder and CEO. He said: “With a relentless focus on customer satisfaction and innovation, SolitAir appeals to businesses seeking reliable and efficient logistics solutions to drive their success in today’s global marketplace, especially as the Global South starts playing a leading role in the world economy.”

He added: “Right at the heart of this fastemerging region accounting for over half of the global GDP, DWC is set to become the world’s largest airport with an annual cargo capacity of 12 million tonnes, 20 times more than it can currently handle.

“This new service between Dubai and Riyadh is the first step in establishing SolitAir as a key player in the region’s logistics ecosystem. By leveraging Dubai’s special place in the Global South ecosystem, latest technologies and operational efficiencies, we are building a network that delivers reliability and value for our partners.”

Qatar Airways Cargo and Unilode Announce a major digitalisation partnership

The partnership will see the digitalization of the carrier’s entire fleet of ULDs (unit load

Qatar Airways Cargo, the leading air cargo carrier and Unilode Aviation Solutions, the market leader in outsourced Unit Load Device (ULD) management, repair and digital services, announce their partnership for the digitalisation of the airline’s fleet of over 42,000 ULDs.

The partnership represents the largest ULD digitalisation programme undertaken by an airline. Qatar Airways Cargo will leverage Unilode’s advanced ULD digitalisation capabilities to gain datadriven insights and real-time visibility into ULD locations, sensory data, and asset utilisation rates. Through Unilode’s digital technologies Qatar Airways Cargo will continue to strengthen its position to be at the forefront when it comes to streamlining operations, optimising resources, increasing revenue opportunities, and boosting performance.

The partnership with Qatar Airways

devices)

Cargo will make sure Unilode’s tag and reader network is further extended to cover the carriage of ULDs on the airline’s global passenger and cargo network. The tag and reader network will be supported by E-ULD, Unilode’s in-house developed mobile app and web portal that enables real time visibility & tracking of ULDs, and Unilode’s Enterprise Data Warehouse and customer portal, which provide the airline with enhanced data analytics to improve ULD utilisation and further reduce costs.

Qatar Airways Cargo’s Chief Officer Cargo, Mark Drusch said, “We are excited to join forces with Unilode to embark on this ground breaking transformative digital journey. Our shared vision for ULD digitalisation and innovation will undoubtedly set new benchmarks in the air cargo industry for operational excellence, enabling us to elevate our customer experience and further optimise our resources. By implementing Unilode’s

innovative digital solutions, we are able to allocate ULDs more effectively across our vast network of destinations and this in turn will increase asset utilisation, reduce costs, and contribute to a more sustainable and environmentally-friendly operation.”

Unilode, Chief Executive Officer, Ross Marino, said, “Our collaboration with Qatar Airways Cargo represents a major digital milestone in the industry. This reinforces our commitment to our digital journey and providing our customers with technologybased solutions for their own fleet, or as part of our full service ULD management solutions.

With this partnership we are confident that it will reshape ULD digitalisation across the industry and contribute to a more connected, efficient, and sustainable aviation ecosystem. With Qatar Airways Cargo as our partner, we look forward to working together on developing and enhancing our digital solutions further.”

Charabanc Transportation launches Ankai Buses in the UAE to elevate the regional transportation sector

The launch aims to support the UAE’s ambitious smart and sustainable mobility goals by introducing advanced electric buses that help reduce the nation’s carbon footprint.

Charabanc Transportation recently o cially introduced “Ankai”, the prestigious Chinese bus brand under Anhui Ankai Automobile Company Limited, in the UAE. This launch marks a signi cant step to enhance the nation’s transportation sector. Designed speci cally for the local market, Ankai buses o er unparalleled reliability, safety, and sustainability across diverse sectors, with state-of-the-art technology and superior performance vehicles.

In an exclusive interview with Torsten Bauerheim, General Manager of Charabanc Transportation we nd out more about how these buses are expected to transform this sector.

GSC: What unique aspect is Charabanc Transportation bringing to the UAE?

TB: We at Charabanc are incredibly proud to have o cially introduced Ankai, a Chinese bus brand under Anhui Ankai Automobile Company Limited, to the UAE market. Ankai

brings diverse state-of-the-art vehicles, including luxury coaches, new energy buses and other models speci cally designed for school and sta transportation. We believe that Ankai’s focus on unmatched reliability, advanced safety features and sustainability perfectly aligns with the evolving needs of the UAE’s transportation sector. This partnership marks a signi cant step forward for Charabanc Transportation, and we are con dent that Ankai will become a preferred choice for customers across the region.

GSC: Please tell us about the eco-friendly mobility that Ankai propagates.

TB: Ankai’s new energy bus o ers an impressive 350 km driving range and incorporates an advanced eControl system that signi cantly minimises energy consumption by over 10 per cent. This supports the UAE’s ambitious sustainable mobility goals by providing carbon-neutral transportation solutions for government entities, businesses and the public transport sector. These eco-friendly vehicles contribute signi cantly to a greener and more sustainable future for the nation.

GSC: How does Ankai hope to incorporate its electric and commercial vehicles in the UAE?

TB: Ankai vehicles are speci cally designed to address the diverse transportation needs of the UAE market. At Charabanc, we truly believe that its new energy buses will play a crucial role in advancing the nation’s sustainability goals by supporting and catering to the needs of environmentally conscious businesses and public initiatives. Furthermore, Ankai’s range of commercial vehicles, including those for school and sta transportation, are manufactured with a focus on safety, e ciency and reliability, further ensuring a comfortable and secure travel experience for passengers.

GSC: Please share a few unique features of the luxury buses being launched in the UAE.

TB: Ankai’s luxury buses are designed to elevate the travel experience. The unique features of these buses include spacious and comfortable interiors with premium seating options, ensuring passenger comfort on every journey. Additionally, advanced safety features, such as Electronic Stability Control (ESC) and Lane Departure Warning (LDW) have been implemented to ensure safety of passengers.

GSC: Please elaborate on the launch plans of Charabanc Transportation in the region.

TB: We have already launched Ankai’s eet of buses in the UAE, marking a signi cant milestone in our shared commitment to innovation and sustainability. This launch

Torsten Bauerheim, General Manager of Charabanc Transportation

is part of our broader strategy to lead the green mobility transformation and solidify our presence as a key contributor to the UAE’s sustainable development goals. Our focus is on introducing more specialised models tailored to di erent sectors. Through these e orts, we aim to promote safe, reliable, smart and sustainable mobility across the UAE.

GSC: How big is the eet of Ankai buses being launched in the UAE? Will these be rolled out in phases or at one time?

TB: Currently, we have simultaneously launched four buses in the UAE. The launch featured four specialised Ankai models, catering to luxury travel, new energy mobility, and school and sta transportation needs.

GSC: What are some of the immediate plans for the launch of the buses?

TB: Following this successful launch, our current focus at Charabanc Transportation is on building a strong market presence. Our immediate priorities include actively engaging with potential buyers, such as government entities, businesses and transportation companies. We will also actively promote the unique features of the four Ankai bus models, emphasising their sustainability and safety aspects, which align perfectly with the UAE’s vision for green mobility and sustainable transportation.

Genetec highlights top physical security trends for 2025

This year the physical security industry will focus on ways to maximise existing investments to enhance security, increase efficiency, and boost collaboration between teams.

Genetec Inc., the global leader in enterprise physical security software, recently shared its top predictions for the physical security industry in 2025.

Practicality will overcome hype

Organisations are becoming more strategic in deploying the cloud. They’re balancing on-premises, edge, and cloud solutions for optimal fit. In 2025, decision-makers will prioritise hybrid systems, focusing on centralised monitoring, reduced maintenance with quick-deploy hybrid cloud systems, and modernising video or access control systems without discarding existing investments.

Fully cloud-based deployments may optimise costs or enable broader thirdparty integrations using on-premises infrastructure. SaaS solutions supporting hybrid-cloud environments will offer the most flexibility, combining video, access control, and sensors from various manufacturers while integrating existing infrastructure via the cloud.

AI for outcome-driven benefits

The 2025 State of Physical Security Report indicates that 42% of respondents who work in procurement, management, or use of physical security technology, plan to deploy some facet of AI in their security operations in the coming months.

When applied thoughtfully, AI-enabled security solutions can be game-changing. Especially when organisations start by identifying key operational challenges and then solve them through intelligent automation, which is a combination of artificial intelligence (AI), intuitive user experience (intuitive UX), and automation. The most effective implementations are anchored in Responsible AI, ensuring technology is both ethical and transparent.

This approach not only mitigates risks but also enhances trust and compliance.

Organisations will prioritise data privacy

The global average cost of a data breach hit $4.88 million in 2024. This, combined with the fact that 67% of organisations were impacted by industry regulations in the last year means organisations will continue to invest in data protection and industry compliance. However, not all physical security systems on the market are built to support these efforts. When deploying new systems, IT and physical security teams will choose ones with built-in data protection and privacy tools and that have the latest certification. They’ll also look at cloud and hybrid-cloud solutions since upgrades and fixes automatically get pushed to their physical security system—including new cybersecurity and privacy features.

Cross-team collaboration will gain traction

The latest industry survey indicates that many organisations expect difficulty hiring qualified personnel in 2025. This could explain why tools that help with

data analysis and visualisation, and improve collaboration between teams ranked among the top 5 projects for 2025. Organisations want to remove bottlenecks and ease stress for security teams. To do that, they’ll look for tools that empower people in IT, facilities, and human resources with greater information and autonomy.

Stakeholders will demand more from service providers

Choosing physical security solutions doesn’t solely fall on the shoulders of security professionals anymore. From information technology (IT) teams and security operations (SecOps) to facilities teams, more people are getting involved in physical security decisions. But they all come to the table with a focus on their own challenges, requirements, and priorities. Because of this, end users will demand more from service providers including channel partners, consultants, and technology vendors. They expect these providers to have a deeper understanding of cybersecurity, operations, data, and business automation. They’ll want more cohesive guidance to address stakeholder needs and equip them with the right tools.

Drone technology transforming logistics and the supply chain industry

The implementation of drone technology is evolving and expected to revolutionise logistics and warehouse activities. The UAE has established itself among the leaders in the acceptance and dissemination of drone technologies. It has also become the first country to launch a commercial drone delivery service paving the way for a new era in seamless urban logistics.

In December 2024, the DCAA licensed for the first time the Keeta Drone, a subsidiary of Chinese technology giant Meituan, to perform drone deliveries in Dubai. The service commenced with a fleet of six drones in Dubai Silicon Oasis (DSO), which also saw the launch of Keeta Drone Delivery service. This initiative aims to transform the distribution of vital materials such as medicine and parcels, which once again confirms the high potential of drones in urban logistics.

The use of drones enables faster goods delivery over busy traffic areas and even distant areas and does away with reliance on conventional logistical networks. The project aims to focus on setting new standards for the logistics sector meet sustainability targets while facilitating the UAE’s goal of becoming a global leader in smart technology.

In the UAE, one of the key areas we have seen the proliferation of drones has been in the delivery and logistics segment. UAE based

companies Emirates Post and other local firms are now using drones to deliver packages to remote locations faster. This also falls under the ambit of the Smart Dubai initiative that aims to develop creative approaches to modern urban living. For example, many drones were piloted to transport medical supplies and e-commerce orders, which brings down both the delivery time and the cost of logistics. The Saudi Arabian market for drones is also beginning to develop to advance the logistics infrastructure which is in line with Vision 2030.

The usage of drones in the United Arab Emirates’ supply chain services has proven to be extremely beneficial when it comes to offering precise, real-time solutions. Drones that come with integrated GPS devices are able to manage stock and warehouses with unrivalled precision and speed. Image processing has enabled the drone to even scan barcodes and RFID tags. Drones have also been used for stock and inventory review as it greatly reduces the amount of time and human errors that are involved in the process. One of the biggest advantages of drones is that they are able to process stock from a much greater height compared with humans which saves a vast amount of resources. For example, it was estimated that drones could potentially reduce the time for conducting stock audit when compared to the conventional methods that in turn enhanced the overall supply chain productivity and performance. Less expensive operating costs and fuel requirements is perhaps the key benefit that drones offer, especially for a logistics provider. Drones have the ability to deliver packages without the need for traditional vehicles, making them an ideal alternative in areas with heavy traffic such as cities. IoT also has the capability of assisting the UAE with its sustainability missions. The UAE government is targeting increased usage of ecofriendly technologies such as drones as part of the Green Economy for Sustainable Development Initiative. By using drones instead of traditional

methods of delivery, logistics companies would not only be able to improve their performance but also make the environment more environmentally friendly.

Drones have a clear advantage. However, several factors need to be overcome to maximise the potential of this technology. The lack of adequate regulation remains a barrier to the region’s efforts to develop drone guidelines and use regulations that are comprehensive. The UAE has made significant progress in this direction by introducing the UAE Drone Code, followed by strict adherence to aviation safety regulations. That is why the UAE is making its most striking advancement, gradually permitting the use of private drones by 07 of January 2025; this marks the end of the countries eradicating the use of drones. This decision is significant since it demonstrates the country’s determination to move. Additionally, this matches well with the country’s grandiose desire to advance towards the ‘We the UAE 2031’ vision that aims to alter living standards through technological advancements in conjunction with regulatory measures. This policy changes how personal and recreational technologies are used and lowers the barriers to entry to new economic and creative avenues for the future.

UAE and the broader Middle East are overcoming issues related to traffic, poor delivery, and global warming with the help of drone technology along the edges

of the logistics and supply chains. The industry has made commendable advances towards paving a better tomorrow. As the Middle East continuously invests in drone technology, the wasted resources would heavily decrease, and efficiency would rise drastically. By overcoming the challenges relating to regulations and infrastructure, the rest of the world can draw an example from the UAE and its neighbouring countries and strive to gain a better position when it comes to drone-enabled logistics.

By Dr. Shereen Nassar, Global Director of Logistics Studies and Director of MSc

Management

Logistics and Supply Chain

Suite at Heriot-Watt University Dubai

Emirates SkyCargo heads into 2025 with a 15% increase in cargo capacity to meet surging global demand

• The freight division wet-leased an additional two Boeing 747 freighters to unlock immediate capacity

• Received the first of its production-built Boeing 777 freighters, with a fleet of 21 aircraft expected by December 2026

• Ongoing deliveries of new A350 passenger aircraft will boost bellyhold capacity

Throughout 2024, the demand for Emirates SkyCargo’s specialist product portfolio, extensive global network and all widebody fleet continued to grow exponentially, with no signs of slowing down. To meet the burgeoning global demand, the airline has wet-leased two additional Boeing 747 freighters, starting 2025 with a 15% increase in critical main deck cargo capacity, compared to January 2024.

Badr Abbas, Divisional Senior Vice President, Emirates SkyCargo said: “Throughout 2024, we made significant investments in new and leased freighter aircraft to address the evolving supply chain and air cargo demands around the world to ensure we had a stable supply of capacity to best serve our global customers. This remains a key priority for Emirates SkyCargo, as we set our sights on the next era of growth.

“We anticipate that demand will continue to boom, reflecting Dubai’s prominence as a global logistics hub. Enhancing our cargo capabilities is essential to support Dubai’s

Economic Agenda, enabling us to reach new destinations, bolster our current operations and elevate our specialist product portfolio.”

The multi-year lease for the Boeing 747s was signed with the Compass Group, one of Emirates SkyCargo’s longstanding and most reliable partners. This investment in additional Boeing 747F capacity enables the airline to unlock immediate capacity to cater to customer demand, while the partners discuss avenues for further expansion of the collaboration.

Emirates SkyCargo’s leasing strategy complements its owned fleet, which continues to grow. In 2024, the airline received two of its new Boeing 777Fs, which immediately entered service, with a focus on the increasing demand of eCommerce shipments from Asian markets. The additional aircraft also enabled Emirates SkyCargo to expand its network of destinations served by freighters to 38, with the deployment of a weekly freighter to Copenhagen, Denmark.

The Emirates SkyCargo active operating

fleet now consists of 10 Boeing 777Fs and six wet-leased Boeing 747s, bringing the aircraft count to 16. The airline also has 13 Boeing 777Fs on order, with expected delivery between 2025 and 2026. This substantial orderbook will support the airline through its next phase of growth, while it explores all options for the future fleet, including the Boeing 777-8F and Airbus A350-1000F.

Facilitating the swift, reliable and efficient movement of goods, Emirates SkyCargo harnesses the widebody fleet and multifrequency schedules of Emirates’ passenger operations. The recently increased passenger flights to key cities including Madagascar via the Seychelles, Uganda and Ethiopia, followed by Johannesburg, South Africa and Melbourne, Australia before the end of the financial year, will further bolster the freight division’s capacity to transport goods worldwide. Finally, the arrival of the first A350, which entered service this month, will further boost bellyhold capacity, offering 12 tonnes on every flight.

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dnata Catering becomes Turkish Airlines’ exclusive partner in Australia

dnata, a leading global air and travel services provider, has become the exclusive Australian inflight catering partner of Turkish Airlines, the national carrier of Türkiye.

The partnership will see dnata Catering & Retail provide its quality catering services to the airline at Sydney International Airport (SYD). dnata’s dedicated team will uplift over 125,000 world-class meals, contributing to a premium onboard experience for 60,000 passengers on Turkish Airlines’ over 200 annual flights.

The new contract expands the partnership between the two parties across the Asia Pacific region, with dnata already providing its catering services to the airline in Melbourne (MEL) and Singapore (SIN).

Across all three airports, dnata Catering & Retail will be

supplying a total of 710,000 meals across 1,250 flights per year to the airline.

Hiranjan Aloysius, dnata Catering & Retail’s Regional CEO for Asia Pacific, said: “We are delighted to have been trusted to become Turkish Airlines’ exclusive inflight catering provider in Australia and Singapore. It is testament to the quality and skills of our experienced team of chefs who consistently create outstanding culinary products that are contributing to the passenger’s on-board experience.”

Including Turkish Airways, dnata provides catering and retail services in Australia and Singapore to over 40 airline customers at 11 airports. A team of more than 4,500 culinary professionals prepare and uplift over 70 million quality and safe meals, ensuring an excellent onboard dining experience for over 250,000 flights annually.

2ND ANNUAL LOGISTICS SUMMIT

SUPPLY CHAIN & 4-5 February 2025

Movenpick Grand Al Bustan, Dubai, UAE

MEET OUR VISIONARY GUEST SPEAKERS

H.E Ismail Al Naqi

Director General, Free Zones Authority - Ajman

LANYARD SPONSOR

SILVER SPONSOR

ESG KNOWLEDGE PARTNERS

ASSOCIATE SPONSORS

EXHIBITORS

Amb. Dunston Periera

Chief Executive Officer, The Royal Office of H.H Sheikh Ahmed Bin Faisal Al Qassimi

Aramex teams with Admiral Mobility to deploy its first

electric trucks

- The electric trucks will drive Aramex’s commitment to carbon neutrality by 2030 and net-zero emissions by 2050.

n Aramex, a leading global logistics and transportation solutions provider, has taken a significant step towards decarbonizing logistics in the oil and gas sector, launching its first commercial deployment of electric trucks and charging solutions in the UAE. Partnering with the UAE-based Admiral Mobility, Aramex has introduced a fleet of eight-ton Farizon electric trucks, powered by a 162kwh battery, tested and certified for operations in the UAE and KSA.

The initiative aligns with Aramex’s strategy to pioneer sustainable logistics solutions for its clients, reducing the environmental impact of industrial supply chains. The electric trucks will support Aramex’s oil and gas clients by providing efficient, eco-friendly transportation options, driving the logistics leader’s commitment to carbon neutrality by 2030 and net-zero emissions by 2050.

A special event marked the successful launch of the electric trucks, with teams from both Aramex and Admiral Mobility celebrating the milestone.

Tarek Abuyaghi, General Manager UAE, Aramex, said: “At Aramex, we are committed to reducing our negative environmental impact through innovative sustainable practices. The partnership with Admiral Mobility advances our ambitions of increasing efficiency, lowering energy consumption and material use, as well

as improving our environmental footprint. We look forward to accelerating our net-zero ambitions and offering customers greener, cleaner logistics solutions.”

Graham Bremer, General Manager, Admiral Mobility, said: “We are proud to be working with Aramex and assisting them on their drive to more sustainable logistics. The deployment of these electric trucks will enable further understanding of operating commercial EV which will help Aramex on transitioning their fleet to EV. We are super excited to be on this journey with Aramex.”

This deployment is part of Aramex’s comprehensive sustainability efforts, which include energy-efficient technologies, renewable energy investments, and sustainable packaging solutions. It complements the recent addition of e-bikes and fully electric vans to Aramex’s last-mile delivery fleet in the UAE, part of the company’s goal to convert 98% of its fleet to electric by 2030. From reducing carbon emissions through innovative last-mile delivery solutions to implementing energy-efficient technologies across its global network, the company has consistently prioritised sustainable growth.

EFIS Maroc announces partnership with China Eastern Airlines

n EFIS Maroc, a subsidiary of ECS Group, is proud to announce a strategic partnership with China Eastern Airlines, further solidifying its leadership in African cargo logistics.

Starting January 19, 2025, this agreement introduces three weekly flights between Casablanca (CMN) and Shanghai (PVG) via Marseille (MRS), operated on Tuesdays, Fridays and Sundays with Boeing 787-900 aircraft featuring an 18-ton cargo capacity.

The service is designed to primarily support the automotive industry by ensuring the timely and secure transport of high-value components between Morocco and China.

It not only strengthens supply chains but also plays a key role in fostering deeper trade relations and economic growth between the two regions.

“This partnership with China Eastern Airlines marks a key milestone for EFIS Maroc and ECS Group,” said Jean Ceccaldi, CEO of ECS Group. “Combining our regional expertise with innovative tools, we aim to redefine standards in efficiency and reliability for cargo logistics.”

EFIS Maroc brings the full power of ECS Group’s global network and advanced digital tools to this partnership. Squair, ECS

Group’s proprietary solution for optimizing customs reporting, combined with CargoAi’s advanced digital booking platform, will streamline operations and enhance transparency. This comprehensive approach enables EFIS Maroc to provide a tailored cargo management solution for China Eastern Airlines, enhancing both operational efficiency and customer satisfaction.

Through this new collaboration, ECS Group reinforces Morocco’s role as a strategic gateway to Africa and reaffirms its commitment to expanding its presence across the continent.

Seagate Showcases Data Storage for the AI Era at Intersec 2025

Presenting its range of enterprise solutions, from hard disk drives to systems, addressing data-intensive organisations’ needs.

n Seagate Technology, a global leader in mass-data storage infrastructure solutions, was a proud participant of Intersec 2025.

The company presented its latest Mozaic 3+ HAMR-based solutions, including the Exos M30 HDD and the Corvault Storage System. Additionally, Seagate featured its renowned SkyHawk video surveillance hard drive family, aimed at advancing smart cities and enhancing public safety.

“Together with the advancement of smart cities, and increased implementation of surveillance systems, the amount of data being generated and stored globally is growing at an unprecedented rate. The safety and security industry evolves in line with these trends, and together with transformative technologies like AI, blockchain and IoT, organisations will require enhanced storage solutions,” said Mohit Pandey, Head of META, Seagate. “Seagate’s cutting-edge video and analytics storage systems on display at Intersec 2025 will

provide businesses with the opportunity to explore our effective, scalable, secure, and sustainable solutions designed to address their needs,” Pandey added.

Additionally, Seagate Mozaic 3+ technology was shortlisted as Intersec

Awards 2025 finalist in the Outstanding Commercial Security Solutions category. This award recognises solutions that significantly enhance the security posture of commercial entities, safeguarding them from risks, threats, and unauthorised intrusions.

SBTi acknowledges GEODIS’ commitment to addressing climate change

The SBTi approval acknowledges GEODIS’ commitment to addressing climate change and confirms that the Group’s strategy aligns with the 2015 Paris Agreement, seeking to limit global temperature rise to 1.5°C by the end of this century.

n “In receiving this validation from the SBTi, we reinforce our determination to contribute meaningfully to the fight against climate change,” said Marie-Christine Lombard, CEO of GEODIS. “Sustainability is at the heart of our long-term strategy, and we believe that our social and environmental commitment will benefit not only our operations but also the customers, partners and communities we serve.”

The company has mapped out clear decarbonization pathways for each line of business, with a special focus on transitioning its own fleet to alternative energy sources and selecting partners acting in the same direction. This means speeding up the ramp-up of electric technology, bio-sourced fuels and building the necessary infrastructure to support these changes.

“In addition to transforming our own fleet, we are committed to reducing emissions across all forms of transport in our

operations,” said Virginie Delcroix, Executive Vice President of Sustainability at GEODIS. “By using the best transport mode combination, increasing the use of sustainable marine and aviation fuels, and by optimizing the efficiency of all transport resources, we support our customers in meeting their own climate goals. We are proud to have our targets validated by the SBTi. This important milestone reflects our leadership and

commitment in this critical transition.”

The company’s climate action extends beyond fleet decarbonization. It includes an ambitious plan to reduce carbon emissions at company sites by 2030, targeting a 40% improvement in energy efficiency and ensuring that at least 90% of energy used comes from low-carbon sources. All new site projects incorporate stringent environmental criteria.

10 Years of Partnership: Turkish Cargo & Hong Kong Air Cargo

n Turkish Cargo hosted the executive team of Hong Kong Air Cargo at its SMARTIST facility to celebrate the 10th anniversary of the strategic partnership that began in 2014.

Together with its Chief Cargo Officer Ali Türk, it celebrated the strong collaboration between its companies and explored its shared ambition to establish new connections on additional routes.

The group was pleased to welcome Tony Ma, Chairman of Hong Kong Air Cargo, and his team, as they discussed opportunities to further strengthen its partnership with the next-generation aircraft joining the Turkish Cargo fleet starting from 2025.

During the visit, RH managers also had the opportunity to tour the SMARTIST facility, where they received detailed insights into Turkish Cargo’s cutting-edge automatic storage and automation systems for cargo handling processes.

DHL opens new logistics facility at Muscat airport

· DHL Express has invested more than $30 million in developing this state-of-the-art facility over the past 20 years

· DHL Express, the world’s leading express and logistics provider, has inaugurated a cutting-edge logistics facility at Muscat International Airport in Oman.

· The milestone was marked by an official ceremony attended by Sayyid Tarik bin Shabib bin Taimur Al Said, distinguished guests and key industry leaders.

n Over the past two decades, DHL Express has invested more than €30 million ($30.81 million) in developing this state-of-the-art facility, which spans a total area of 12,621 sq m, with a built-up space of 8,074 sq m. The facility houses a ground operations hub, an import/ export gateway, and a regional office, with the capacity to process approximately 2,400 shipments per hour while serving more than 4,200 customers.

Abdulaziz Busbate, CEO of DHL Express MENA, stated: “This facility is the latest addition to DHL’s growing infrastructure and a strategic investment in the future of logistics in the Sultanate of Oman. As we continue expanding our footprint across the region, we remain committed to delivering innovative logistics solutions that empower businesses to scale and thrive in both regional and global markets..”

The new facility significantly streamlines logistics and distribution services, featuring an advanced import/export gateway equipped with state-of-the-art X-ray screening technology, dedicated storage warehouses, and a smart two-way conveyor system capable of sorting and dispatching up to 3,000 shipments per hour to 60 destinations simultaneously.

Designed to meet TAPA freight security standards, the facility is

equipped with 145 high-tech CCTV strategically placed throughout the premises, all linked to a centralized control room. Additionally, the integration of solar panels for renewable energy, LED lighting, and advanced climate control systems underscores DHL Express’ commitment to environmental responsibility and its mission to achieve net-zero emissions by 2050.

Positioned as a key logistics hub, DHL Express integrated logistics centre at Muscat International Airport is set to strengthen the company’s presence in Oman, offering world-class, environmentally sustainable solutions. The facility also empowers businesses to unlock new opportunities and succeed in global markets, the company said.

Kuehne+Nagel appoints Mahdi Abdullah as Branch Manager of Iraq

Sohar Port and Freezone driving sustainable growth and global connectivity for Oman

n SOHAR Port and Freezone celebrated its 2024 performance during the annual Business Reception under the theme “Connecting Commerce, Creating Opportunities.” The event highlighted SOHAR’s role as a cornerstone of Oman’s economic development, directly contributing to the country’s diversification goals under Oman Vision 2040.

Total investments at SOHAR reached an impressive USD 30 billion, with 2024 alone contributing over USD 4 billion in new projects. Among the major agreements signed last year were a USD 1.35 billion polysilicon production facility—the largest of its kind in the Middle East—a USD 1.6 billion LNG bunkering project utilizing solar energy, and a USD 600 million agreement to establish Oman’s first iron ore concentration plant. These projects highlight SOHAR’s leadership in advancing innovation, renewable energy, and industrial development.

Operational performance also

n Kuehne+Nagel has announced the appointment of Mahdi Abdullah as the new Branch Manager of Kuehne+Nagel Iraq, effective January 1, 2025.

Based in Basra, Mahdi brings over 15 years of logistics experience gained in Iraq and internationally, strategically positioning him to drive the company’s growth and development in the region. The appointment aligns with Kuehne+Nagel’s Roadmap 2026 and Vision 2030: becoming the most trusted supply chain partner supporting a sustainable future.

Operating in Iraq since 2011, Kuehne+Nagel offers tailored solutions in sea, air, and road logistics, as well as customs clearance services, to support customers from a variety of industries.

“We are excited to welcome Mahdi Abdullah to this pivotal role,” said Lee I’Ons, GCC+ Managing Director, Kuehne+Nagel.

“ With his international experience and expertise and deep understanding of the local culture, Mahdi will drive our continued success in Iraq and the wider region.”

demonstrated resilience and growth, with over 3,000 vessel calls recorded in 2024. General cargo throughput increased by 77% compared to the previous year, container volumes grew by 15%, and ship-to-ship operations rose by 19%. SOHAR Freezone saw significant achievements as well, with land occupancy reaching 85%, reflecting robust demand from both existing and prospective tenants.

Commenting on SOHAR’s accomplishments, CEO Emile Hoogsteden said: “SOHAR Port and Freezone has become a catalyst for Oman’s economic transformation and a model of innovation and sustainability. As we celebrate two decades of growth, we take pride in how SOHAR has built an integrated industrial and logistics ecosystem that attracts forward-thinking investments and drives

global competitiveness. Moving forward, we will continue to align our efforts with Oman Vision 2040, fostering sustainable development and exploring new opportunities to propel Oman’s position on the global stage.”

The Freezone’s strategic growth was further emphasized by Acting CEO Mohammed Al Shizawi, who stated: “SOHAR Freezone has established itself as a critical enabler for businesses seeking to thrive in a dynamic and interconnected environment. In 2024, we signed 9 agreements covering 130 hectares of land and attracting USD 1.8 billion in investments, reflecting strong demand and trust in our ecosystem. Our investments in infrastructure, technology, and incentives ensure that all tenants, whether new or established, can unlock their full potential.

· Total investments at SOHAR reach USD 30 billion

Snoonu and PayLater sign strategic deal to revolutionize BNPL services in Qatar’s E-commerce sector

n Snoonu, Qatar’s leading super app, has joined forces with PayLater, the first licensed platform in Qatar to provide Buy Now, Pay Later (BNPL) services, to transform the e-commerce landscape.

This groundbreaking Memorandum of Understanding (MoU) is the first of its kind in the country, underscoring both companies’ commitment to enhancing financial flexibility and reshaping the digital shopping experience for consumers.

The partnership will integrate PayLater’s innovative BNPL solutions into Snoonu’s platform, allowing customers to split their payments into manageable installments, ensuring affordability and convenience.

With Qatar’s e-commerce sector experiencing rapid growth, this collaboration addresses evolving consumer needs by offering greater financial accessibility and empowering customers to shop with confidence.

Highlights of the Partnership:

First Licensed BNPL Platform: PayLater brings its expertise as Qatar’s first licensed

BNPL provider, offering secure and compliant installment-based payment solutions to customers.

Enhanced Financial Flexibility: The integration of BNPL services enables Snoonu users to break down their purchases into smaller, more manageable payments, making high-quality services more accessible.

Pioneering E-commerce Innovation: This collaboration is set to establish new benchmarks for Qatar’s e-commerce sector, delivering a seamless and inclusive shopping experience for all customers.

Hamad Mubarak Al Hajri, CEO of Snoonu, commented: “At Snoonu, we continuously strive to redefine the e-commerce experience by introducing solutions that add value to our customers’ lives. Partnering with PayLater, Qatar’s first licensed BNPL platform, aligns with our mission to empower customers through greater financial flexibility. This is a significant step toward making the shopping experience on Snoonu more inclusive and accessible to all.”

Mohammed Al Delaim, CEO of PayLater,

said: “This partnership with Snoonu is a proud moment for PayLater as we bring our pioneering BNPL services to one of Qatar’s most dynamic platforms. By offering customers the ability to spread their payments over time, we aim to redefine affordability while promoting smarter financial management. Together, we are shaping the future of e-commerce in Qatar.”

E-Gate platform for ship supplies launches in Egypt, UAE, and Greece

n Dominic Development and Investment Company has unveiled its integrated electronic platform, The E-Gate, designed to streamline ship supply services. Initially launched in Egypt, the platform will expand to the UAE and Greece.

The E-Gate aims to enhance maritime supply services for vessels transiting the Suez Canal and Egyptian ports, marking a significant step in bolstering the region’s maritime infrastructure.

Moustafa Gabr, Managing Director of Dominic Development and Investment, highlighted the platform’s potential, stating: “The E-Gate

represents a major breakthrough in the maritime supply sector, offering shipping operators integrated, secure services in a userfriendly digital format. We are aligning with Egypt’s vision to develop its maritime services and reinforce its position as a global logistics hub.” Based in the Dubai Free Zone, The E-Gate leverages cutting-edge technology and strategic partnerships with international experts and accredited companies. This ensures high-quality, professional services that accelerate global trade and enhance the global standing of Egyptian ports.

Hellmann appoints Gilles Duffaut as new Managing Director, France

n In mid-January, Gilles Duffaut took over as the new Managing Director of the French subsidiary of Hellmann Worldwide Logistics (Hellmann France). He succeeds Alex Delrue, who has managed both the Spanish and French subsidiaries in a dual role for the past five years. With the creation of this additional position of Managing Director France, Hellmann sets a strong signal for ongoing growth and further development of its position in the strategically important market of France.

Since opening its first own Air- and Sea freight branch near the Paris Airport Charles de Gaulle in 2019, Hellmann has continuously invested in expanding its network and product portfolio in France. Today, the logistics company is established in the French market with five branches and a wide range of services from Air- and Sea freight to customs clearance and Direct Load offers for both local and multinational customers, for example from fashion, pharmaceutical, or automotive industries. The French logistics market is one of the most robust and dynamic in Europe and is characterized by its strategic location, advanced infrastructure and strong links to global trade routes. This makes France an important hub for international trade and offers significant growth potential. In addition to opening further branches in France, the full service

ECS Group partners with CargoAi

n ECS Group and CargoAi have announced a strategic collaboration, integrating CargoAi’s groundbreaking CargoCoPilot API into ECS Group’s operations to digitalize the handling of rate requests and quotations. This cutting-edge solution leverages generative AI to automate manual email processing, significantly reducing workloads and boosting efficiency for ECS Group’s operational and sales teams across 23 countries.

By adopting the CargoCoPilot API, ECS Group has successfully automated email-toquotation workflows, allowing unstructured data from client emails to feed directly into their Quantum quotation tool thereafter automatically generating an email response with a quotation. This seamless integration has transformed the quotation process, with more than 10,000 quotations processed monthly via the API.

Jean Ceccaldi, CEO of ECS Group, shared, “Data entry is one of the least attractive aspects of the job for our teams. With CargoCoPilot, we’ve not only reduced manual workloads but also made the process significantly faster, more reliable, and more attractive for our staff as new hires aren’t thrilled about data entry. The tool has become

provider is also planning to expand its Direct Load network throughout Europe.

With over 30 years of international expertise in the transport and logistics industry, Gilles Duffaut will further strengthen and sustainably expand Hellmann’s market position in France. Thanks to his various leading positions at international logistics service providers, the experienced manager brings a broad range of knowledge and in-depth industry insights to this new role.

”The appointment of Gilles Duffaut is an important step in our growth strategy. We look forward to working with him and his team to expand our market position in France across all product areas and to further consolidate our network in France. At the same time, we would like to thank Alex Delrue, who has done an excellent job in his dual role in both Spain and France and will now refocus on developing the Spanish market,” said Jens Tarnowski, Regional CEO West Europe, Hellmann Worldwide Logistics.

a real companion, easily integrating into our teams’ routines and driving enthusiasm for its adoption without any training or guideline. Our teams can’t imagine going back to life before CargoCoPilot.”

Key features and benefits of CargoCoPilot API Integration: Effortless automation

CargoCoPilot converts unstructured email data into structured data, automatically reading shipment details, dimensions, and special handling codes (SHC) into existing system for immediate quote creation – all without any change for the client point of view.

Enhanced accuracy and efficiency: By eliminating manual entry, the API has minimized errors, increased reliability, and streamlined workflows, enabling teams to focus on valueadding tasks and a more human-led approach. Global adaptability: With multilingual capabilities, CargoCoPilot has proven effective across diverse markets, including France, Turkey, and Brazil, ensuring smooth deployment from day one.

Rapid implementation: The solution was operational within one week of the proofof-concept phase, demonstrating CargoAi’s commitment to delivering fast and reliable solutions tailored to industry needs.

Dubai, UAE

15 - 17 April 2025

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The IATA World Cargo Symposium, the largest and most prestigious air cargo annual event, comes back in Dubai, UAE, in April 2025.

Register now to join the WCS 2025 in Dubai!

The 2024 edition brought close to 2,000 delegates to Hong Kong (SAR), China. The next WCS will continue offering plenary sessions, specialized streams, workshops, and executive summits tackling aspects related to technology, innovation, security, customs, cargo operations, and sustainability.

Find out more at www.iata.org/en/events

The First Cohort of Emirates SkyCargo Talent Graduates Executive Leadership Programme

n The first cohort of high-performing Emirates SkyCargo cargo managers graduated the Executive Leadership training programme, with the second cycle set to begin in April with a new selection of candidates.

The course provided candidates with tools focussed on future operations and industry trends, such as the use of artificial intelligence (AI), embedding innovation, optimising current operations and implementing impactful sustainability initiatives. These skills will be implemented in the graduates’ immediate roles as well as contributing to personal and organisational growth.

Badr Abbas, Divisional Senior Vice President, Emirates SkyCargo said, “Our people are the crux of our success. As an employer of choice, we proudly attract and retain the best talent in the industry, and a large part of this is the access to development opportunities that hone skillsets and elevate personal development. Devised inhouse in coordination with Emirates Learning & Talent and HR teams, these programmes advance the skillset within our talent pool, ensuring Emirates SkyCargo is future-fit.” Worldwide, the logistics industry faces a lack of skilled workforce, driven by a lack of awareness on career paths and

progression, opportunities for learning and development and training on skills required for modern logistics. Emirates SkyCargo aims to combat this within its operations, by creating a wealth of opportunities to inspire employees across all levels to develop their career with the airline. In turn, this contributes to the long tenure of staff, and helps the division attract the best talent in the industry.

Emirates SkyCargo partnered with AviationNOW, an arm of the GrowNOW Group and member of The International Air Cargo Association (TIACA), to develop and deliver the training programme.

Following a combination of theoretical and practical sessions hosted at Emirates

Group headquarters in Dubai, each candidate achieved a diploma endorsed by AviationNOW.

Learning and talent has long been a priority for the Emirates Group with thousands of employees participating in various training courses every month. The Group has implemented two Leadership Programmes in partnership with INSEAD, as well as programmes delivered in collaboration with London Business School, Warwick School of Business and Anwar Gargash Diplomatic Academy.

Candidates interested in professional opportunities at Emirates SkyCargo or the wider Emirates Group can visit the website to learn more.

Deliveroo and Choithrams expand ‘HOP’ grocery service to Abu Dhabi

n Deliveroo UAE has announced the expansion of its on-demand grocery delivery service, HOP, in Abu Dhabi in partnership with Choithrams. Bringing this service to the capital, HOP will leverage a seamless integration of Deliveroo’s advanced grocery management technology, logistics algorithms, and robust network of delivery riders across the UAE. To celebrate its entry into the capital, customers placing an order on Deliveroo HOP will receive a 50% discount and free delivery.

Following the successful launch of its rapid delivery-only grocery service in Dubai in 2022, the expansion into Abu Dhabi marks an important milestone for Deliveroo as it continues to connect neighbourhoods through on-demand convenience. Catering to the needs of an all new customer base in the capital, Deliveroo HOP will boast a large selection of on-demand products. Deliveroo HOP with Choithrams’ selection in Abu Dhabi is tailored to the preferences and ordering habits of customers located across various business offices as well as highly popular residential areas.

Deliveroo HOP offers a wide range of products across food and

non-food grocery categories, including fresh meats, seafood, fruits, vegetables, pantry staples, and household essentials. Designed to redefine the on-demand grocery shopping experience, the service prioritises product freshness, availability, and time-efficient delivery. With nearly 100% stock accuracy, advanced technology automatically delists out-of-stock items, ensuring customers receive exactly what they order without substitutions.

FedEx launches new customs clearance facility at RAKEZ

n Federal Express Corporation (FedEx), the world’s largest express transportation company, has launched a new customs clearance facility at Ras Al Khaimah Economic Zone (RAKEZ).

The facility is equipped with in-house clearance capabilities, enabling FedEx to handle shipment clearance procedures on behalf of its customers to enhance operational efficiency and offer greater convenience to businesses.

The new facility supports the clearance of packages shipped to and from RAKEZ through a range of FedEx express air and deferred road services, simplifying the import and export process.

“We are pleased to launch our new customs clearance facility in Ras Al Khaimah Economic Zone to enhance trade flow for local businesses and improve their access to specialized logistics support. By providing

customs clearance services in the free zone, we are not only helping businesses to reduce costs and save time but also allowing them to focus on their growth and expansion,” said Taarek Hinedi, vice president of FedEx Middle East and Africa Operations. “This facility demonstrates our commitment to strengthening the UAE’s logistics ecosystem by continuously investing in the enhancement of our products and services. We look forward to supporting Ras Al Khaimah’s economic growth and the evolving needs of our customers in the Emirate.”

Ramy Jallad, Group CEO of Ras Al Khaimah Economic Zone (RAKEZ), said

JAGGAER expands its footprint in Saudi Arabia

· According to research, the Supply Chain Management Software market in Saudi Arabia is estimated to reach US$58.31m by 2029

· Leveraging JAGGAER’s intelligent Source-to-Pay and supplier collaboration platform, the partnership with TForce will support Saudi Arabia’s digital transformation objectives

n JAGGAER, a global leader in enterprise procurement and supplier collaboration, has announced a strategic partnership with Saudi-based company Technology Force of Communication and Information Technology (TForce), which will see the delivery of improved digital procurement and supply chain solutions for organisations throughout the country.

Underscoring the importance of the new partnership is the latest research from global data and business intelligence platform Statista, which has highlighted that the supply chain management software market in Saudi Arabia is projected to reach US$45.70m in 2024, with a compound annual growth rate (CAGR) of 4.99% until 2029, resulting in a market value of US$53.31 million.

According to the data, a key trend in the Supply Chain Management Software market

in Saudi Arabia is the increasing adoption of cloud-based solutions, which offer scalability, flexibility, and cost-effectiveness.

Hany Mosbeh, Senior Vice President –Middle East and Africa, JAGGAER, said, “These figures and data underscore the surge in demand we are seeing for our products in Saudi Arabia as companies increasingly look to enhance operational efficiency through streamlining their operations.

“In partnership with TForce, which has a strong understanding of the local market, we will be able to support these forwardthinking organisations, helping them achieve procurement excellence and giving them a competitive advantage, aligning closely with the ambitious goals of Saudi Arabia’s Vision 2030.”

The partnership will leverage JAGGAER’s intelligent Source-to-Pay and supplier collaboration platform to support

“Welcoming the new FedEx customs clearance facility in RAKEZ marks yet another strategic development in our ongoing efforts to enhance the business support infrastructure for our community.

This facility will provide our businesses, particularly manufacturers, with streamlined customs processes and access to top-tier logistical solutions from FedEx, helping to improve their operational efficiency.

Saudi Arabia’s digital transformation objectives through JAGGAER’s AIdriven insights, enabling real-time risk management, optimised spending and efficient decision-making, enhancing resilience across supply chains.

Through end-to-end automation, JAGGAER helps to reduce manual workloads, streamline operations, and support Saudi organisations in becoming an entirely digitised, highly productive economy.

Muneer AlKubaisi, CEO, TForce, stated, “By integrating our expertise with JAGGAER’s procurement capabilities, we can offer enhanced tools and insights to transform how organisations manage their supply chains. We are now ideally positioned to create a robust, data-enabled procurement environment, fuelling Saudi Arabia’s vision for a digitally empowered future.”

CN Logistics Newly Launched Air-charter Flight Service Empowers China-Italy Airfreight

n CN Express, a subsidiary of CN Logistics International, a listed company and a subsidiary of Cargo Services Group, has launched its first regular air-charter flight service between Ezhou, to the east of Wuhan, and Milan in Italy. The inaugural flight took place in the afternoon of January 19, 2025.

Ezhou is fast becoming an airfreight hub in China, with a huge cargo catchment area from Shanghai in the east, Chengdu in the west, Xian in the north and Changsha in the south of the country.

Italy has been the major airfreight station of CN Logistics International for many years, with a significant import of garments from China to wellknown brands in Italy.

This newly-launched air-charter service will have three flights a week to satisfy the needs of the trade between these two regions. It is a strategic partnership between CN Express and Wuhan Financial Holdings and Hubei International Logistics, two major corporations in Hubei, the centre of China, with a business scope spanning from reefer products, hightech electronics, general merchandise ( both B2B and B2C ), industrial products, minerals and cereals.

Connectivity

Emirates Post and FedEx sign MoU to offer its comprehensive shipping services at postal branches

n Emirates Post, the UAE’s official postal services provider and postal services operator of 7X, signed a memorandum of understanding (MoU) with FedEx, the world’s largest express transportation company. The collaboration aims to offer FedEx’s premier world-class international services at the postal branches, in line with Emirates Post’s new vision to expand the international shipping services, providing its customers with a diverse portfolio of services.

The MoU was signed by Ayoub Ahli, general manager of Emirates Post, and Nitin Tatiwala, vice president of Marketing and Air Network for FedEx Middle East, Indian Subcontinent and Africa (MEISA), during a ceremony held at the 7X Group’s headquarters in Dubai. The signing ceremony was attended by representatives from both organisations, who have developed a comprehensive business plan to introduce FedEx services at the postal branches, starting from the second quarter of 2025.

Ayoub Ahli said: “Emirates Post’s collaboration with FedEx reflects our broader vision to transform our branches into dynamic hubs offering a wide range of services to support the UAE community. Such an approach also facilitates access to innovative, customerfocused solutions that address the evolving needs of individuals and businesses alike. Moreover, by broadening our international offerings, we hope to further consolidate the branches’ stature as a trusted pillar of society, while enhancing connectivity, and empowering communities across the UAE.”

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Committed to progress and collaboration

if required and other times I wrap up meetings and nish later in the afternoon. I then head back home, spend time with my parents and later check if my close friends are available, I would meet up for co ee or a meal. Sometimes I discuss industry matters with my close friends who are also from a professional and highly educated background. Receiving positive comments through my discussions also gives me another angle or view point on things and how to handle certain situations.

Nadia Abdul Aziz is often considered the face of logistics in the UAE. A proud UAE national, she is currently the Managing Director and Partner of UNASCO LLC and the President of the National Association of Freight and Logistics (NAFL). She also chairs the Women in Logistics & Transport (WILAT) Middle East and is involved in various other organisations.

She previously worked in DULSCO, a family business and one of the largest manpower supply companies to the shipping/logistics industry in the Gulf, the oldest in the UAE.

She has served two terms as FIATA Vice President and is also the current Chair of the international chamber of Commerce Customs and Trade Facilitation commission in UAE.

We unravel how she manoeuvres multiple roles with style.

Abigail Mathias: What’s your typical day like?

AM: Are you a co ee or tea person?

AM: How do you unwind in the evening?

NAA: I unwind by coming home early or calling friends abroad, a nice shower and sleeping earlier than usual.

AM: When and to which location is your next holiday?

NAA: I feel either Maldives, or AlUla as other places are too cold and the weather is just right in the UAE at the moment. These stops are great to revive and relax for a few short days to gain your energy back and feel fresh. They are also located close to the UAE.

NAA: At a younger age prior to university, I was a tea person. I used to overdose on tea with milk and spices, the famous Karak chai. Since I started studying, I got used to having co ee, and now I love looking for the best co ee to start my day. Especially Americano or Turkish Co ee where you really taste unique blends. I feel revived and in a better mood and have better concentration after co ee. I have 4-5 cups on a working day and 2 to 3 on weekends.

AM: What do you do to keep yourself t?

NAA: I will be very frank, I am not a gym person, I like walks and outings or moving around the house. Since I have a very busy day, I don’t do that much despite having a gym at home. I try to change my food intake to focus more on proteins and reducing my carbs intake whenever I can. But If I am out, sometimes I cheat.

Nadia Abdul Aziz: A typical day would consist of me passing by my personal o ces getting things done. Followed by association work, usually meetings or going through documents or replying to member issues. Many times, I attend government or semi-government meetings in relation to industry work or challenges or cooperation. Some meetings are to build better relations with industry suppliers and organisations. With ethics always rst in mind in all that I do and believe in and working on areas that will bene t our industry members. Sometimes I get back to my o ce

AM: What time do you break for lunch?

AM: What advice would you give to other business professionals juggling time?

NAA: I would honestly say prioritise your business needs and take time each day to do something you love. As this works and you can keep your energy levels and productivity stable. You can also work the entire week, sleep early, eat well, take your vitamins, and take time o to relax , get some fresh air, organise outings with loved ones or friends to reduce stress. Life is too short and every minute is valuable, enjoy the journey with its ups and downs, it’s a learning experience and always be righteous even if the ones around you disagree.

AM: When do you catch up on world and business events?

NAA: While working there is no speci c time for a break, But usually around 2.30-3 pm I take a break, so I grab something.

AM: What time do you wrap up from the o ce?

NAA: I usually wrap up from the o ce around 5pm, sometimes if I have visitors or a delegation I may close later, the same applies when I have business meetings out of the o ce, usually I wrap up after 6pm, and sometimes it can be later if taking a guest out for a business dinner. So its exible and depends on what is needed from my side on that particular day.

NAA: I watch the news from time to time, check our industry magazines print and online. I try to attend any relevant business events that would add value to my work or networking, however I’m selective. As Dubai and the UAE hosts many great events and one cannot attend all.

AM: To me and our association, Global Supply Chain Magazine…

NAA: Has the latest industry news and relevant important events covered, It’s a must read if you are from the industry.