Product Description
Domain:
Business Architecture & Design
Capability:
Business Management
Business Management
Context Business Management forms part of the Business Architecture & Design domain. Description
Portfolio Management
The business management capability provides a management framework for monitoring and controlling key outcome-related aspects of the transformation programme. These typically include: portfolio, risk, benefits, and migration.
# Unit
Techniques The business management portfolio includes the following elements: •
Portfolio Management
•
Risk Managament
•
Benefits Management
•
Migration Management
Seg.
E'ment
Component
Del. Tr. Prob.
Imp.
29
Cntr (All)
IT App New IT (BO)
C
2
0.4
£200k
30
Cntr (All)
API
NIT(FO)-NIT(BO)
C
3
0.5
£200k
31
NA
Corp
UI
CS-NIT(BO)
C
2
0.1
£25k
32
NA
SME
UI
SS-NIT(BO)
C
2
0.1
£50k
33
EA
(All)
UI
NS-CIT(BO)
C
2
0.1
£50k
34
EA
(All)
UI
NS-SIT(BO)
C
2
0.1
£75k
35
EA
(All)
UI
NS-NIT(BO)
C
3
0.1
£125k
Risk Management (Fragment) #
Unit Seg.
10
Transformation Event
Tr. 1
(All) New Sales Intro.
11
£25k
12
Business Management is addressed throughout the programme/development lifecycle.
13
Web Introduction*
14
Cnct. Cntr. W/drawal
£75k
E-mail Withdrawal
£50k
Corp CIT to NIT Migration
EA
16
Benefits
SME
17
By providing an effective framework for managing the evolution of the business operating model, Business Management significantly de-risks the transformation programme from a business outcome perspective.
Tr. 3
£Nil
CS to NS Cut-Over
Application
15
Tr. 2
£50k £25k
SS to NS Cut-Over
£75K
Post/Fax Withdrawal
£75k
18
SIT to NIT Migration
£75k
19
Web Introduction*
£100k
Total Rev. Uplift/OpeEx Saving p.a.
£175k
£250k
£450k
Cummulative Uplift/Saving p.a.
£175k
£425k
£875k
Benefits Management (Fragment) #
Unit
1 2 3
Corp. NA SME
4 5 6 7 8
Seg.
Corp. E&A SME
Org.
Tranche 1
Tranche 2
Tranche 3
Front-O Back-O Front-O Back-O Front-O Back-O Front-O Back-O Migration Management
© 2008 Systems in Context Ltd
1
1st September 2009
Product Description
Business Management
Domain:
Business Architecture & Design
Benefits
Capability:
Business Management
Technique:
Portfolio Management
By accurately mapping the relationships within the programme and project portfolio, (as well as relative to the operating model), the portfolio management application ensures that the scope, dependencies, and impacts of programmes and projects are fully understood and clearly communicated.
Context Portfolio Management forms part of the Business Management capability within Business Architecture & Design. Description The portfolio management application describes the relationships between business initiatives within the programme and project portfolio in terms of their operational 'footprints' and inter-dependencies. Tools The portfolio management tool set includes the following elements: •
Business Impact Map
•
Project Dependency Map
Application Portfolio Management is carried out on an on-going basis. Project Dependency Map
Business Impact Map © 2008 Systems in Context Ltd
2
1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability: Technique:
Business Management
# Unit
Seg.
E'ment
Component
Del. Tr. Prob.
Imp.
Business Management
1
NA
Corp
Med.
Post
D
2
0.2
£35k
Risk Management
2
NA
Corp
Med.
Fax
D
2
0.2
£15k
3
NA
SME
Med.
Post
D
3
0.2
£35k
4
NA
SME
Med.
Fax
D
3
0.2
£15k
5
NA
SME
Med.
Web
C
3
0.3
£75k
6
NA
SME
Org.
Cntct. Cntr.
D
1
0.2
7
NA
SME
MI
SS-CC
D
1
0.2
8
EA
Corp
Med.
Web
C
3
0.3
£25k
9
EA
SME
Med.
Post
D
3
0.2
£50k
10
EA
SME
Med.
Fax
D
3
0.2
£25k
11
EA
SME
Med.
D
1
0.1
£50k
12
EA
SME
Med.
Web
C
3
0.3
£100k
13
EA
SME
Org.
Cntct. Cntr.
D
1
0.2
14
EA
SME
MI
SS-CC
D
1
0.2
15
EA
Corp
Org.
Corp Sales
D
2
0.3
£25k
16
EA
SME
Org.
SME Sales
D
2
0.3
£75k
17
EA
(All)
Org.
New Sales
C
2
0.4
£100k
18
Cntr (All)
IT App New IT (FO)
C
3
0.5
£200k
Geographical Locations
19
NA
Corp
IT App CIT (BO)
D
2
0.2
•
Customer Segments
20
NA
Corp
UI
D
2
0.1
•
Market Channels
21
NA
SME
IT App SIT (BO)
D
2
0.2
•
Interaction Mediums
22
NA
SME
UI
D
2
0.1
•
Business Roles
23
EA
Corp
IT App CIT (BO)
D
3
0.2
•
IT Applications
24
EA
Corp
UI
CS-CIT(BO)
D
3
0.1
25
•
Operational Interfaces
EA
SME
IT App SME E-mail
D
1
0.1
26
•
EA
SME
UI
D
1
0.1
Organisational Units
27
EA
SME
IT App SIT (BO)
D
3
0.2
28
EA
SME
UI
D
3
0.1
Tools
29
Cntr (All)
IT App New IT (BO)
C
2
0.4
£200k
The risk management tool set includes the following elements:
30
Cntr (All)
API
NIT(FO)-NIT(BO)
C
3
0.5
£200k
31
NA
Corp
UI
CS-NIT(BO)
C
2
0.1
£25k
32
NA
SME
UI
SS-NIT(BO)
C
2
0.1
£50k
33
EA
(All)
UI
NS-CIT(BO)
C
2
0.1
£50k
34
EA
(All)
UI
NS-SIT(BO)
C
2
0.1
£75k
35
EA
(All)
UI
NS-NIT(BO)
C
3
0.1
£125k
Context Risk Management forms part of the Business Management capability within Business Architecture & Design. Description The risk management application specifies the operational deltas, together with their type, (decommissioning, commissioning, or modification), and the programme tranche to which they are assigned. It further assigns a probability to the non-implementation of the delta in the specified tranche. Finally, it calculates the financial impact of non-implementation in terms of the forgone business benefits, (e.g. on a per annum basis). It typically includes some or all of the following elements: •
•
Risk Register
Application Risk Management is carried out throughout the programme lifecycle, both end-to-end and by tranche.
CS-CIT(BO)
SS-SIT(BO)
SS-SIT(FO)
SS-SIT(BO)
£50k
£75k
£25k
£50k
£50k
£50k
£75k
Risk Register Key: Del. = operational delta D = decommissioned operational component C = commissioned operational component M = modified operational component Tr.. = programme tranche, (1, 2, or 3) Prob. = probability (of non-implementation in specified tranche) Imp. = impact, (forgone benefits p.a.due to non-implementation)
Benefits The risk management application provides a rigorous and comprehensive framework for risk identification, estimation, and mitigation, based on the operating model 'bill of materials'. This serves to significantly de-risk the programme in terms of adverse business outcomes.
© 2008 Systems in Context Ltd
3
1st September 2009
Product Description
Business Management
#
Domain:
Business Architecture & Design
Capability:
Business Management
1
Technique:
Benefits Management
2
Unit Seg. Cntr (All)
3
Benefits Management forms part of the Business Management capability within Business Architecture & Design.
CIT to NIT Migration
6 NA
Cnct. Cntr. W/drawal
7
SIT to NIT Migration
9
•
£50k
Post/Fax Withdrawal
£50k £75k £Nil £25k
Corp CIT to NIT Migration
£50k
Web Introduction* Cnct. Cntr. W/drawal
£75k
E-mail Withdrawal
£50k
17
Benefits Roadmap
£50k
14
16
The benefits management tool set includes the following elements:
£25k
13
15
Tools
£50k
CS to NS Cut-Over
12
This is achieved by aggregating individual operational deltas into benefits-delivery 'events', linked to particular programme tranches.
£25k
(All) New Sales Intro.
11
EA
SME
Tr. 3
£Nil
Web Introduction*
10
The benefits management application tracks the planned and actual realisation of mandated business benefits over the course of the transformation programme.
Web Platform Intro.
5
SME
Tr. 2 £Nil
Corp Post/Fax Withdrawal
8
Description
Tr. 1
Indir. Ch. W/drawal
4
Context
Transformation Event NIT Platform Intro.
£25k
SS to NS Cut-Over
£75K
Post/Fax Withdrawal
£75k
18
SIT to NIT Migration
£75k
19
Web Introduction*
£100k
Total Rev. Uplift/OpeEx Saving p.a.
£175k
£250k
£450k
Cummulative Uplift/Saving p.a.
£175k
£425k
£875k
Benefits Roadmap
Application
Key:
Benefits Management is carried out throughout the programme lifecycle, both end-to-end and by tranche.
* = annual revenue uplift (less opex) other = annual opex saving
Benefits By explicitly linking benefits-delivery events to underlying operating model deltas, the benefits management application ensures that the tracking of the benefits realisation is both rigorous and comprehensive.
© 2008 Systems in Context Ltd
4
1st September 2009
Product Description
Business Management
Domain:
Business Architecture & Design
Capability:
Business Management
1
Technique:
Migration Management
2
#
3
Unit
Corp. NA SME
4
Context
5
Migration Management forms part of the Business Management capability within Business Architecture & Design.
6 7
Seg.
Corp. E&A SME
8
Description
Org.
#
Unit
Seg.
Back-O Front-O Back-O Front-O Back-O Front-O Back-O
Org.
Corp.
3 4
Geographical Locations
5
•
Customer Segments
6
•
Market Channels
7
•
Interaction Mediums
8
•
Organisational Aspects
9
•
Technical Aspects
NA
SME BackOffice
Corp.
14
26
Migration Detail Table
Application
E&A
SME
FrontOffice
22
By accurately plotting the operating model's evolution vis-a-vis the programme's delivery tranches and operational impacts, the migration management application enables the business implementation and rollout to be effectively planned and clearly communicated.
24 25
Org. IT
Org.
Org. IT
Org.
Org. IT Medium
21
23
Org.
IT BackOffice
20
Benefits
IT
Medium FrontOffice
19
Migration Management takes place throughout the programme lifecycle, but is concentrated at the back-end.
Org.
IT BackOffice
17 18
Org.
Medium FrontOffice
13
Migration Overview Table
Tr.3
IT
11
15
Tr.2
Medium FrontOffice
12
The migration management tool set includes the following elements:
Tr.1
IT BackOffice
10
Tools
Element Medium
FrontOffice
2
•
© 2008 Systems in Context Ltd
Tranche 3
Front-O
1
Both overview and detailed representations of the operational migration are afforded, and typically include some or all of the following elements:
•
Tranche 2
Migration Overview Table
The migration management application describes the implementation and roll-out aspects of the transformation programme in terms of their operational footprints.
•
Tranche 1
Centre (All)
Org. IT
BackOffice
Org. IT
Migration Detail Table
5
1st September 2009