Product Description
Domain:
Business Architecture & Design
Capability:
Business Strategy
Business Strategy
Context Business Strategy forms part of the Business Architecture & Design domain. Description Business Visioning
The business strategy capability captures the key business drivers for the change initiative and distills them into a comprehensive set of architectural guidelines. It also supports the scoping and planning of the resulting programme of work.
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The business strategy portfolio includes the following elements: Business Visioning
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Business Steering
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Business Scoping
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Business Planning
Architectural Guideline
20 Business Role Operational responsibilities shall be combined Responsibilities into single business roles, wherever possible.
Techniques
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Arch. Criterion
21 Business Role Distribution
Business roles shall serve multiple segments, (geo., customer, product, etc.), wherever poss.
22 Front Office Sourcing
Customer-facing business roles shall be sourced in-house, wherever possible.
23 Back Office Sourcing
Back office business roles may be sourced inhouse or outsourced, as appropriate.
24 Functional Functional responsibilities shall be combined Responsibilities into single IT applications, wherever possible.
Application The business strategy is addressed at the outset of the change initiative in order establish the latter's strategic parameters.
25 IT Application Distribution
IT applications shall serve multiple segments, (geo., customer, product, etc.), wherever poss.
26 Core IT App. Sourcing
Core IT applications may be sourced in-house or outsourced, as appropriate.
27 Non-Core IT App. Sourcing
Non-core IT applications shall be outsourced, wherever possible. Business Steering (Fragment)
Benefits By clearly describing the strategic context for the change initiative , Business Strategy ensures that the programme of work is 'anchored' to the organisation's business vision and strategic imperatives.
Business Scoping
Business Planning
© 2008 Systems in Context Ltd
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Product Description
Business Strategy
Domain:
Business Architecture & Design
Application
Capability:
Business Strategy
Technique:
Business Visioning
Business Visioning is undertaken at the outset of the change initiative in order to establish and covey the latter's eventual 'destination' .
Context
Benefits
Business Visioning forms part of the Business Strategy capability within Business Architecture & Design.
By summarising senior management's vision of the future state of the enterprise or business area, the business visioning clearly communicates the 'end-game' for the change initiative, and reinforces stakeholder buy-in.
Description The business visioning encapsulates the essence of the target operating model by providing an 'artist's impression' of the end-state of the enterprise or business area. Tools The business visioning tool set includes the following elements: •
Business Concept Model
Business Concept Model
Š 2008 Systems in Context Ltd
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Product Description
Business Strategy
Domain:
Business Architecture & Design
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Arch. Criterion
Capability:
Business Strategy
Technique:
Business Steering
1 Operational Pattern
Architectural Guideline Operational simplicity shall be preferred over operational complexity, wherever possible.
2 Operational Business operations shall be standardised rather Standardisation than bespoke, wherever possible. 3 Operational Flexibility
The operating model shall exhibit flexibility, and support ease/rapidity of operational change.
4 Operational Scalability
The operating model shall exhibit scalability, and support both low/high throughput volumes.
5 Operational Usability
The operating model shall support customer convenience and operational ease of use.
Description
6 Operational Quality
The operating model shall support accuracy of outcomes and error/rework minimisation.
The business steering describes the key architectural guidelines that are to be followed during both higher and lower-level operational and technical design.
7 Operational Speed
The operating model shall support rapid cycle times for key business transactions/processes.
8 Operational Cost
The operating model shall support a low operational cost base and cost-to-serve.
9 Operational Control
Customer self-service shall be the preferred mode of operation for SME customers.
Context Business Steering forms part of the Business Strategy capability within Business Architecture & Design.
Tools The business steering tool set includes the following elements: •
Architectural Principles
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Architectural Policies
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Architectural Standards
Application Business Steering is carried out at the front-end of the programme/development lifecycle in order to guide the business and IT analysis and design work. The guidelines further support the Business Alignment capability, (for verifying the architectural compliance of the operating model design), and are also leveraged as part of the on-going Business Governance activity. Benefits
10 Operational Timing
Real-time business transactions shall be preferred over batch-based transactions.
11 Operational Execution
Highly-automated business operations shall be preferred over manually-intensive operations.
12 Operational Touch Points
Single-touch business transactions shall be preferred over multiple-touch transactions.
13 Operational Hand-offs
Hand-offs between business roles shall be avoided, wherever possible.
14 Operational Interfaces
Manual ('swivel chair') interfaces between IT applications shall be avoided throughout.
15 Market Channels
Only direct channels to market shall be utilised for both Corporate and SME customers.
16 Interaction Mediums
Electronic interaction mediums shall be preferred over non-electronic mediums.
17 Face-to-face Medium
In general, the face-to-face medium shall be reserved for Corporate customers only.
18 Info. Asset Mediums
Information assets (business documents) shall be electronic rather than paper-based
19 Info. Asset Distribution
Info. assets shall serve multiple segments, (geo., customer, product, etc.), wherever possible.
20 Business Role Operational responsibilities shall be combined Responsibilities into single business roles, wherever possible.
By translating the organisation's agreed business vision and strategy into a comprehensive set of unambiguous operational imperatives, the business steering ensures that the development activity does not occur within a strategic 'vacuum', but is, at all times, tightly-coupled to the organisation's strategic drivers.
21 Business Role Distribution
Business roles shall serve multiple segments, (geo., customer, product, etc.), wherever poss.
22 Front Office Sourcing
Customer-facing business roles shall be sourced in-house, wherever possible.
23 Back Office Sourcing
Back office business roles may be sourced inhouse or outsourced, as appropriate.
24 Functional Functional responsibilities shall be combined Responsibilities into single IT applications, wherever possible. 25 IT Application Distribution
IT applications shall serve multiple segments, (geo., customer, product, etc.), wherever poss.
26 Core IT App. Sourcing
Core IT applications may be sourced in-house or outsourced, as appropriate.
27 Non-Core IT App. Sourcing
Non-core IT applications shall be outsourced, wherever possible.
Architectural Guidelines(Fragment) © 2008 Systems in Context Ltd
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1st September 2009
Product Description
Domain:
Business Architecture & Design
Capability:
Business Strategy
Technique:
Business Scoping
Business Strategy
Context Business Scoping forms part of the Business Strategy capability within Business Architecture & Design. Segmental Scoping
Description The business scoping describes the operational 'footprint' of the change initiative according to a series of key business parameters. These generally include: •
The business segments to be addressed
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The organisational entities to be involved
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The business functions to be impacted
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The business sub-systems to be considered
Organisational Scoping
Tools The business scoping tool set includes the following elements: •
Segmental Scoping
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Organisational Scoping
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Functional Scoping
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Systemic Scoping
Functional Scoping
Application Business Scoping is undertaken at the outset of the change initiative in order to establish and convey the latter's operational boundaries by defining those business elements that are to be included and excluded. Systemic Scoping
Benefits By clearly delineating the operational shape of the change initiative, the business scoping sets out its termsof-reference, and thereby avoids stakeholder and development team misunderstandings, as well as gaps and overlaps in coverage.
© 2008 Systems in Context Ltd
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Product Description
Domain:
Business Architecture & Design
Capability:
Business Strategy
Technique:
Business Planning
Business Strategy
Context Business Planning forms part of the Business Strategy capability within Business Architecture & Design. Route Map Planning
Description The business planning outlines the high-level shape of the change initiative by describing both its outcome and delivery structures. This may include: •
The number of 'interim' operational states
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The number of programme tranches
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The outline project portfolio
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The outline programme structure
Tools Migration Planning
The business planning tool set includes the following elements: •
Route Map Planning
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Migration Planning
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Portfolio Planning
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Programme Planning
Application Business Planning is undertaken at the outset of the change initiative in order to establish its overall structure. Portfolio Planning
Benefits By modelling the change initiative in this way, the business planning ensures that the latter's high-level contours are clearly specified prior to more detailed portfolio or programme planning.
Programme Planning
© 2008 Systems in Context Ltd
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