Our customer the Husqvarna Group
KNOWING WHAT’S HAPPENING The new myGW customer portal
EVERYTHING YOU NEED IN ONE PORTAL
Logistics managers and account managers need quick answers to many different questions. When will the goods arrive? What does the transport cost? Where is the delivery receipt? The demands being placed on transparency and having real-time information (24/7) are growing all the time, which is why Gebrßder Weiss developed a digital solution that is able to serve as a single point of call for all services and information associated with a functional supply chain. Act more swiftly with a greater degree of precision and efficiency – with myGW.
AT A GLANCE: THE HUSQVARNA GROUP
The Husqvarna Group, based in Stockholm, is a Swedish manufacturer of outdoor power tools for forestry, gardening and landscaping, including chainsaws and lawnmowers. It also produces cutting equipment and diamond tools for the construction and stone industries. Husqvarna employs some 14,200 people in 40 countries around the world. The Group is home to a range of different brands, including Jonsered, Klippo, Flymo, McCulloch, and Gardena, the European market leader in irrigation technology.
THE CHALLENGE
THE CHALLENGE The initial situation at the Husqvarna Group: Ulm in Germany is one of the main locations of the Husqvarna Group. It is where the Group manages the distribution of its extensive product range to various countries throughout Europe. ● Considerable need to communicate with the European national companies; high degree of complexity; many process participants
● Highly seasonal business with the peak season being in the first half of the year: requires fast and on-time deliveries to avoid customer bottlenecks ● Very high process and quality requirements stipulated by Husqvarna Logistics Quality Management
THE SOLUTION
THE SOLUTION The “myGW” customer portal pools communication, information, and real-time services in a single digital platform, thereby offering maximum efficiency and transparency.
Summary of services: ● Track & Trace, incl. ETA: The consignment’s status, location and expected time of arrival can be accessed online at any time; details about the consignment can be shared with third parties by means of a link
● Standardized communication: Inquiries reach the right place immediately; communication history visible to all participants ● Document management: Online access to all relevant documents (invoices, delivery receipts, etc.)
● Warehousing: Real-time warehouse information ● eBooking: Electronic order management ● Calculation: Determine transport prices online
THE BENEFITS
THE BENEFITS Improved communication: Fast and transparent Whether Husqvarna in Ulm or at another European location: everyone involved in the process communicates with GW using the same tool and has the same level of knowledge about all transports, eliminating the need for having to send e-mails back and forth. This saves time and increases the quality of communication. Know when your order is coming When a customer inquires about any outstanding deliveries, an informative answer can be given immediately. This provides planning certainty for customers of the Husqvarna Group (especially during the peak season) and fosters a sense of trust in the cooperation. Seamless overview of the entire supply chain Full access to all relevant supply chain data: any time, any place and in real time. A key part to play in safeguarding the high process and quality standards of the Husqvarna Group.
Tobias Seibold
myGW makes our work easier and increases the quality of communication immeasurably.
Team Leader Freight Management Distribution Center Ulm Husqvarna Logistics GmbH
“We have been working together with Gebrüder Weiss for 20 years now and have become accustomed to the reliability and proactive thinking of our logistics partner. And yet, with the launch of its customer portal, GW has again raised the bar when it comes to the standard of quality available. Being able to access all the relevant data for our transport orders online makes our work easier and substantially improves the quality of internal and external communication. This something that is also very well received by our customers.” www.husqvarnagroup.com
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