Case Study Mall English

Our customer Mall

INDIVIDUAL SOLUTION FOR LAST-MILE DELIVERY GW pro.line home | eCommerce

FLEXIBLE LOGISTICS SOLUTION FOR END CUSTOMERS Anyone who makes a purchase online wants to have their order delivered to their home as quickly and as conveniently as possible. The online shop Mall.cz is very successful in the Czech Republic and called on the services of GebrĂźder Weiss (GW) to be able to manage the enormous volume of packages within short time frames. Mall benefits from the rapid, reliable transports of GW and the attractive additional services of the last-mile delivery.

AT A GLANCE:

MALL

Mall.cz is the Czech Republic’s largest internet shop, roughly on a par with Amazon. Goods from the most important areas of of daily life are sold, such as kitchen accessories, garden equipment, electronics, baby articles, sports articles, books, etc. Mall employs around 500 people and has its own shops in the Czech Republic, Hungary, Slovenia, and Slovakia.

THE CHALLENGE

THE CHALLENGE Every day, Mall.cz sends large volumes of goods weighing more than 30 kg – mainly electronic devices and appliances for the home and garden. A strong logistics partner is needed.

The challenges: ● Quick and reliable transports

● Supplying Mall customers on the day after the order ● Large delivery area (Czech Republic, Slovakia, Hungary) ● Excellent service to ensure the highest level of customer satisfaction is a prerequisite

THE SOLUTION

THE SOLUTION With GW pro.line and GW pro.line home, Gebrüder Weiss offers the perfect solution for Mall. The goods are bundled and transported together at fixed intervals and sent to Mall customers within a day.

The services at a glance: ● The Mall stores, pick-up locations and local warehouses are called at several times a day in order to ensure deliveries within 24 hours. ● With GW pro.line, fixed departure times and intervals are guaranteed. ● Volume of shipments: 8,300 deliveries per month. ● GW pro.line home allows deliveries to be made to the apartment door of the end customer – with two-man handling if desired (delivering, unpacking and connecting the appliances). ● Comprehensive additional services: returns management, Track & Trace, shipment notifications, etc.

THE BENEFITS

THE BENEFITS Planning security Daily departures and fixed deliveries offer a high degree of planning security and commitment for Mall.

Customer satisfaction The guaranteed delivery of the shipment to the apartment door within 24 hours (or less) improves both customer satisfaction and customer loyalty.

Useful additional services GebrĂźder Weiss takes over services such as collecting the amount due at delivery or delivering goods to the apartment doors of the customer.

This takes the strain off Mall and its customers.

HIGH RELIABILITY AND PLANNING SECURITY. WE WOULD CHOOSE GEBRÜDER WEISS AGAIN ANY TIME.

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Marek Liška Chairman of the Supervisory Board, Mall.cz

“We are impressed by the reliability and planning security of Gebrüder Weiss in handling the large volume of shipments to be delivered throughout the Czech Republic. We would choose Gebrüder Weiss as our transport and logistics partner again any time.” www.mall.cz

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