Products Signage Shops Displays Shelving Fully knock down fixtures & furniture
Services Design Construction Renovation Project management
Digital LED and display screens with content management and all supporting services
MRCA Corporate Patrons
A-5-2, 3, 3A, Level 5, Block A, Sky Park One City, Jalan USJ25/1, 47650 Subang Jaya, Selangor. Tel: +603-5882 4333 Fax: 1 700 810 950 Website: www.mrca.org.my PRESIDENT Shirley Tay Bee Koo SUNRIDER INTERNATIONAL (M) SDN BHD IMMEDIATE PAST PRESIDENT Datuk Seri Garry Chua ROTOL FOOD-CHAIN (M) SDN BHD DEPUTY PRESIDENT Dato’ Liew Bin BRILLIANT MERCHANDISING SDN BHD VICE PRESIDENTS Datuk Seri Dr. Chai Kee Kan KK SUPERMART & SUPERSTORE SDN BHD Valerie Choo Yoke Shiem SIMPLY AWESOME SDN BHD Ken Phua Cheng Chuen BENTLEY MUSIC SDN BHD Sharan Jethanand Valiram VALIRAM HOLDINGS SDN BHD SECRETARY GENERAL Jit Singh A/L Santok Singh IRONHORSE ASIA SDN BHD DEPUTY SECRETARY GENERAL Raymond Woo Hai Shiang VENDPAYS SDN BHD TREASURER GENERAL Dato’ Winnie Lim Yoke Chin SOLUTION RISK CONSULTANTS SDN BHD DEPUTY TREASURER GENERAL Dato’ Alex Wong Che Sing HAP SENG STAR SDN BHD COUNCIL MEMBERS Dr. Affendi Dahlan DR GROUP HOLDINGS SDN BHD Alex Chong Weng Wah SAKURA KRISTAL SDN BHD Brian Tham Jee Ping WATATIME (M) SDN BHD Christine Tan Gaik Lin CT F&B HOLDINGS SDN BHD Kevin Lee Guan Keong MAXIS BERHAD Liang Foo Kuan BIG ONION FOOD CATERER SDN BHD Michael Liew Fong Tzer MARRYBROWN SDN BHD Seak Thean Pow BAGUS CURTAIN SDN BHD William Tang Chee Weng THE STORE CORPORATION BERHAD Jordan Ng Kim Leong BANNERKING SDN BHD Datuk Henry Yip Choong Hung DRAGON-I RESTAURANT SDN BHD Aiveen Wong Choy Ching CHIN SWEE FOOD SDN BHD
TRUSTEES OF MRCA FOUNDATION Dato’ Tay Sim Kim Foundation Founder Chairman Datuk Lee Hwa Cheng Foundation Chairman 2020-2022 Dato’ Eddie Choon Trustee Datuk Albert Chiang Trustee Datuk Seri Nelson Kwok T. T., JP Trustee Dato’ Liaw Choon Liang, JP Trustee Datuk Seri Garry Chua Trustee BOARD OF ADVISORS Tan Sri Dato’ Sri Leong Hoy Kum GROUP MD, MAH SING GROUP BHD Tan Sri Dato’ Sri Barry Goh Ming Choon CHAIRMAN, MCT BHD Tan Sri Dr Lim Wee Chai CHAIRMAN, TOP GLOVE CORPORATION BHD Tan Sri Datuk Ter Leong Yap EXECUTIVE CHAIRMAN, SUNSURIA BHD Tan Sri Dato’ Sri Tang Yeam Soon MANAGING DIRECTOR, THE STORE CORPORATION BHD Dato’ Dr. Jennifer Low, JP GROUP MANAGING DIRECTOR, QUILL GROUP OF COMPANIES PRESIDENT’S ADVISORS Dato’ Sri Dr. How Kok Choong CO-CHAIRMAN, VETTONS SDN BHD Dato’ Vincent Choo Kok Leong URBAN IDEA SDN BHD LEGAL ADVISORS Dato’ Dr Manjit Singh MANJIT SINGH SACHDEV, MOHAMMAD RADZI & PARTNERS Datuk Ringo Low RINGO LOW & ASSOCIATES HONORARY AUDITORS Dato’ Sri Raymond Liew Lee Leong MCMILLAN WOODS Datin Yap Shin Siang YYC GST CONSULTANTS SDN BHD
MALAYSIA RETAILER is produced for MRCA by
HARINI MANAGEMENT SERVICES SDN BHD (609031-W) W-9-12, Menara Melawangi, Amcorp Trade Centre, 18, Persiaran Barat, 46050 Petaling Jaya, Selangor. Tel: 603-7932 3259 Email: harini.mservices@gmail.com www.harini.com.my
Publisher/CEO V.S. Ganesan Senior Editor Vimala Seneviratne Editor Rachael Philip Contributing Editor Khaw Chia Hui Creative Designer Goh Wei Lee Advertising Consultant Faridah Ismail Marketing Manager Karthik Ganesan Operations Manager G. Revathi PRINTER UNITED MISSION PRESS SDN BHD (755329-X) No. 15, Perindustrian BS 9, Jalan BS 9/10, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor. Tel: +603-8958 0186 Fax: +603-8945 5168 All articles featured in Malaysia Retailer magazine represent the personal views of contributors and are not necessarily those of MRCA & Harini Management Services Sdn Bhd. All writers automatically agree to indemnify MRCA and Harini Management Services Sdn Bhd against any loss, costs, expenses (including legal fees), damages and liabilities that might arise from their own incapacity, negligence, breach of contract or other civil misdeeds. We reserve the right to edit all articles. All rights reserved. Copyright © 2021 by MRCA and Harini Management Services Sdn Bhd. No part of this publication may be reproduced in any form without prior written permission from the publisher. MRCA and Harini Management Services Sdn Bhd accept no responsibility for unsolicited manuscripts, photography, illustration and other editorial materials.
PCA Group Delivering Engineered Solutions Globally HQs in Malaysia, established in 1991 with four main factories : Nilai Malaysia; Zhongshan China; Ahmedabad India, Mexico City Mexico, with 14 service centres around the world. 75% of products is exported to 105 countries in all continents around the globe.
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Digitalisation We help our customers to compete with latest digital technologies. . PCA supply LED and digital screen display products, with our software, integration, CMS and content development, relevant and effective in the retail environments.
Sustainability We provide EV charging stations to retail outlets sites; modular buildings, kiosks, containerised fuel stations and packed fast assembly furniture with minimum time on site location, capable to be refreshed and re-located to other sites in future; environmentally friendly construction materials and methodologies; high efficiency energy saving LED light source.
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PT 3266 Jalan Mutiara Arab - Malaysian Industrial Park 71800 Nilai Negeri Sembilan, Malaysia
GENERAL : enquiry@pcagroup.com
CONTENTS / VOL. 9 NO. 4
20
CEO Get Together
18 24
IOUpay–Premier Digital MRCA Charity GolfEast Raised RM50k To Benefit Charity Homes Banking In South Asia
COVER STORY 8
ON THE COVER
28 MRCA Started 2021 Flood Relief Fund to Help Malaysians Affected by Floods
Pernas: Empowering Growth, Connecting Opportunities Mohd Hilaluddin bin Abd Shukor, Chief Executive Officer (CEO) of Perbadanan Nasional Berhad (Pernas) explains on the agency’s mandate to lead the development of Malaysia’s franchise industry.
MRCA EVENTS 14 MRCA Celebrates 30 Years of Distinction
20 MRCA CEO Get Together 24 MRCA Charity Golf Raised RM50k To Benefit Charity Homes
27 MRCA Chinese New Year Charity Mohd Hilaluddin bin Abd Shukor, Chief Executive Officer of Pernas
28
MRCA Started 2021 Flood Relief Fund to Help Malaysians Affected by Floods
Giving on Celebrating A New Beginning
29 MIRF 2022: Retail & Reboot 34 Employment Law In Malaysia: An Overview and Recent Updates
36 MRCA New Member 37 MRCA In The News DEPARTMENTS 1
Glory Page
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President’s Message
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President’s Message
Shirley Tay President, 2020-2022 Malaysia Retail Chain Association Dear Members, Time passes in the blink of an eye. It goes to show that ‘time and tide waits for no man’. Amidst the many waves of the pandemic and the ups and downs we have faced, we have to now take stock of the prospects and opportunities that this year holds for us. So much has happened in the last two years, and we have seen retailers braving the COVID-19 pandemic to keep their businesses afloat. Despite this challenging landscape, we have seen many victories and achievements as well. Since I took office as the President, my council members and I have been focusing on the six key objectives that we aimed to achieve in our term which are networking and liaison; to elevate and uplift women entrepreneurs; to build alliances for members who are in the F&B industry; to educate, share and enhance retail and business know-how and technology; to assist in recoveries; and, to set up a pertinent information hub and an efficient secretariat. On that note, we have managed to conduct numerous events, activities, conferences, webinars, trainings, dialogues with government and trade organisations. We also carried out many fundraising projects and sports for charity, among others. As you are aware, the community has suffered disasters and calamities, and MRCA has reached out
to the impacted through our relief efforts, as well as donations in cash and kind. I urge our members to continue to give back to society and lend a helping hand to those in need. At the heights of the COVID-19 pandemic, MRCA and MRCA Branding Education Charity Foundation raised RM400,000 for the Sungai Buloh Hospital Fund, to provide personal protective equipment (PPE), air purifiers, sanitisers and other medical supplies to frontliners at the hospital. MRCA also joined hands with the Direct Selling Association of Malaysia (DSAM) in pledging support for the white flag movement to help those struggling financially and in desperate need of food and supplies during the pandemic movement restriction period. MRCA and DSAM contributed approximately RM400,000 towards the purchase of essential food items. 2021 also saw the floods and natural disasters rocking communities and business owners. In reaching out to the needy during trying times, we were able to contribute close to RM25,000 in cash and in kind to various individuals and communities to help them navigate these tough times. During these challenging times, we were able to lobby the government in accelerating the restoration and rejuvenation of the retail industry. In addition to that, we actively worked on driving collaborations with the government bodies, trade associations, commerce chambers, other related industries and foreign governments in order to revive the retail engine in the country. In fact, recently, MRCA together with the Chinese Chamber of Commerce and Industry of KL and Selangor (KLSCCCI), Malaysia Steel & Metal Distributors’ Association (MSMDA) and Building Materials Distributors Association of Malaysia (BMDAM), came together to network and discussed possible collaborations for mutual benefits, among our other extensive efforts. Aside from that, in 2021 we also launched MRCA’s F&B Division, which is aimed at providing our members in the F&B industry with resources, knowledge and know-how to excel and progress in their businesses. Our Women’s Division has also been actively delivering numerous events, talks and webinars to uplift the role of women in business. To-date, we have witnessed many achievements of MRCA’s very own women members. Several also shared their success stories and knowledge unselfishly with us.
President’s Highlights
MRCA Youth Division has gained tremendous momentum through its various events, workshops and networking sessions, among others. These activities were organised to equip members with the knowledge and skills to start, manage and expand their retail businesses. Especially during the pandemic, the Youth Division has been reaching out to retailers to assist them to weather the economic upheaval. I would also like to mention the excellent progress of the MRCA Southern Chapter, which has been actively reaching out to retailers as well as local associations to spur the retail industry in Malaysia’s southern economic corridor. At the same time, they have also been exploring ways to aid the needy with job opportunities and food supply. Just to share some updates on the latest developments – since our last Members’ Meeting in December 2021, we successfully carried out 56 activities that include interactions with government agencies, trade associations, industry partners and even foreign entities. We also visited the Cambodian Embassy to discuss trade mission visits, business matching and securing manpower from the country. Another special occasion that we will be organising is MRCA’s 30th anniversary – a proud testimony of the association’s resilience, commitment and impact in the retail industry. I look forward to seeing all our members actively participating and joining this auspicious celebration on 8 April with us. In July this year, we will be organising the Malaysian International Retail and Franchise Exhibition (MIRF) which is one of the biggest highlights of the year for MRCA, showcasing Malaysia’s best and most established retail businesses and brands. I encourage all MRCA members to participate in this sterling event, to capitalise on excellent business opportunities available in both local and international markets. We have been actively providing our members with the guidance and knowledge in harnessing the opportunities available in the market as well as keeping up with the latest developments, through our educational programmes and training courses. This month also marks the end of my term as the President of MRCA, and I would like to say that the last two years have been an exhilarating
experience for me and my council members. I have had the honour to serve this association and this experience has given me so many learnings and life experiences, for which I am truly grateful. As I hand over the baton to my successor, I would like to express my sincere appreciation to the President Council, MRCA Advisors, Council members, members of the secretariat and all our esteemed members for your unwavering support throughout my tenure. Although faced with many challenges and hurdles, I am proud to say that MRCA has continued to keep the torch burning through this unprecedented time. It has indeed been an honour for me to be able to serve and to participate in rebuilding, restoring and revitalising the retail engine of the country following the aftermath of the pandemic. I wish MRCA and its members all the best. You have great leaders at hand, so do continue to work with them to build a robust retail industry in Malaysia. Enjoy the publication, and wishing you a great year ahead.
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PERNAS: EMPOWERING GROWTH, CONNECTING OPPORTUNITIES Mohd Hilaluddin bin Abd Shukor, Chief Executive Officer (CEO) of Perbadanan Nasional Berhad (Pernas) speaks to Christina Thomas on the agency’s mandate to lead the development of Malaysia’s franchise industry.
elming the leadership of Pernas, an agency owned by the Ministry of Finance Incorporated (MOF), Hilaluddin is determined to drive the agenda of developing Malaysia’s franchise industry while increasing the number of franchise entrepreneurs. Operating out of Pernas’ headquarters at Menara Pernas in Bangsar South City, Kuala Lumpur, Hilaluddin is no stranger to the business world. Holding a Master of Business Administration in Business Finance from the University of Hull, and a Degree in Finance and Legal Studies from Sheffield Hallam University in the United Kingdom, Hilaluddin’s career spans two decades in finance and banking. He commenced his career in a commercial bank, and subsequently moved on to a merchant bank, now known as an investment bank, managing private debt securities focusing on capital markets. In banking, Hilaluddin managed various sectors and industries such as plantations, telcos, and other corporates. He has also served in Deutsche Bank covering the corporate and retail sectors. His illustrious career also includes serving Khazanah Nasional Berhad, Malaysia’s sovereign
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wealth fund, for 5 years managing the industry sector, where he had his first taste of the start-up industry, and venture capital fund management. His stint in managing venture capital has given him a good idea of the industry and the market. He personally witnessed the growth of a dairy milk company, their diversification efforts and the innovation of products and market cannibalisation. In fact, he saw text book theories come to life such as market segmentation, differentiation and diversification. That experience broadened his perspective and has enabled him to understand the market better in order to structure financing requirements for customers.
FRANCHISING – A VERY RELEVANT OPTION In sharing his thoughts about franchising, Hilaluddin declares that the bigger question is whether or not franchising is still relevant in current times. Using Gloria Jean’s Coffees as an example, he says, “Nowadays you often see artisan coffee emerging. The franchise business is very challenging. We are talking about millennials, and whether or not they want to take up this business.” Hilaluddin explains that the
franchise business is all about brand names. “It is the brand name that can sell. You need to build new franchise brand names. The franchise business is challenging for both newcomers as well as existing businesses, yet it is relevant.” Where Pernas is concerned, the agency is focused on two key elements, which include attracting franchisees and developing as well as nurturing home grown brand names. The agency is driven by its vision “to be the premier corporation for franchise and entrepreneurship excellence” and its mission “to create and sustain wealth through diversified businesses while providing opportunities to entrepreneurs”. “During the pandemic, the franchise business is very relevant, especially when people lose their jobs. One may want to go into business,” explains Hilaluddin. “If you want to start a new business, you need a strong brand name that can help you kick-off the business immediately, otherwise it takes time to build a brand presence,” he highlights. To help entrepreneurs, Pernas introduced the Xcelerator project to drive homegrown franchise businesses and to help them penetrate the market quickly.
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“With BYOB, Xcelerator and BIT programmes in place, Pernas is well on its way towards developing Malaysia’s franchise market. To-date, more than 150 loans have been approved since last year for new franchisees – a record high since the start of this programme.” – Mohd Hilaluddin bin Abd Shukor, Chief Executive Officer (CEO) of Perbadanan Nasional (Pernas)
Malaysia Retailer Vol 9 No 4
10 Cover Story
PERNAS’ KEY STRATEGIC THRUSTS
We Remain Steadfast To Our Mandate And Deliver On Our Brand Values And Promise Vision
To be the premier corporation for franchise and entrepreneurship excellence
Mission
To create and sustain wealth through diversified businesses while providing opportunities to entrepreneurs
Corporate Values
P - Professional I - Innovative E - Ethical
Brand Promise
Empowering Growth, Connecting Opportunities
Brand Tagline
Malaysia’s Franchise Champion
Malaysia Retailer Vol 9 No 4
Since taking over as CEO of Pernas in 2020, Hilaluddin explains that the key strategic thrusts of the agency is focused on 3 pillars namely; franchise development, whereby Pernas develops home grown brand names and provides them financing; medium-enterprise division comprising equity financing and equity participation; and, property, which is to provide security of tenure. “We are aligned with Dasar Keusahawanan Negara (DKN). Under the 5th objective of DKN, we aim to drive entrepreneurship as the first choice of profession, hence we need to increase entrepreneurship,” he explains. Elaborating on the rationale of these strategic thrusts, Hilaluddin says that often when businesses commence, they succumb to high rental rates, whereby profits are insufficient to cover overheads, especially rental, and eventually the businesses close down. Recognising this, Pernas purchases properties and leases it to its clients for a more secure tenure. “Where renovation costs are concerned, entrepreneurs need the security of tenure. There are many cases whereby entrepreneurs have spent lots of money on renovations, and the landlord sells the property. Therefore, security of tenure is critical for business survival,” he stresses. Pernas provides its clients the option to Rent-to-own properties whereby entrepreneurs can eventually buy it over after some time.
BE YOUR OWN BOSS PROGRAMME To attract more people into entrepreneurship, the agency has introduced the “Be Your Own Boss (BYOB)” programme, comprising a four-week classroom training series sponsored by Pernas.
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“The first week is all about mindset change, followed by book-keeping, marketing, and franchising,” Hilaluddin shares. “After 4 weeks, the trainees are given a list of franchise brand options to pick their choice of a preferred business they would like to do. Then, we match them with the chosen franchise brand, they undergo training, and once they are well-equipped, we finance them,” he adds. “In this way we also help the franchisors to get franchisees – it’s end-to-end – covering the entire value chain,” he continues. For the BYOB programme, Pernas targets to achieve 1,000 participants per year – with 250 trainees per quarter in 4 cohorts per year. The agency has repositioned itself from a more conservative approach of just waiting for entrepreneurs to come through its doors, to a more proactive stance of going in search of prospective entrepreneurs and drawing them into the programme.
BUSINESS IN TRANSFORMATION (BIT) PROGRAMME & XCELERATOR PROJECT BIT program which began in 2013 is an incubator-like programme for micro businesses that identifies and develop their business into franchise
potentials. Under this programme, micro-businesses are nurtured into becoming franchisors through guided training especially on how to build a franchise system that helps them grow their businesses. From this programme, Pernas have created 5 franchisors. “Meanwhile, under the Xcelerator Project, which began in 2021, we registered 8 new franchisors under this programme,” Hilaluddin shares. With BYOB, Xcelerator and BIT programmes in place, Pernas is well on its way towards developing Malaysia’s franchise market. Todate, more than 150 loans have been approved since last year for new franchisees – a record high since the start of this programme. “Typically, we disburse RM20-25 million per year in loans but last year we disbursed close to RM35 million,” he reveals.
REACHING OUT TO STRUGGLING FRANCHISE BUSINESSES In addressing the struggles of businesses during the pandemic, Hilaluddin explains that Pernas provided entrepreneurs a moratorium with no compounding interest on the outstanding amounts. The moratorium comprises an extension of tenure. “Even where our properties are concerned, we give our tenants
discounts and moratoriums,” Hilaluddin explains. We also provide RECURVE financing of RM500,000, for working capital, to restock raw materials, salary and rental for those affected franchise businesses,” he adds.
PERNAS’ 2021-2025 BUSINESS PLAN On Pernas’ 2021-2025 business plan, Hilaluddin explains that after the launch of BYOB last year, Pernas introduced project NEXT, which addresses the next steps for entrepreneurs, especially franchisors. “It can be product development or market development. We aim to export them abroad as there is so much potential,” he points out. “This project is aimed at how we can bring our brand names overseas. The test bed is for these businesses to first go to Sabah and Sarawak,” he elaborates. “There is a collaboration between Pernas and the Ministry of Industrial Department Sabah (MID) – we have several interested stakeholders, Kementerian Belia dan Sukan, Ministry of Women, Family and Community Development, and Majlis Agama Islam. The Sabah government also has an entrepreneurship programme and they liked our programme,” Hilal says. Malaysia Retailer Vol 9 No 4
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“So, they have embarked on our programme whereby we bring our franchisors and do the pitching. The rationale is, if they can do well in Sabah and Sarawak, then they can go abroad. Likewise, as for the franchisors from Sabah and Sarawak – we want to bring them here,” he continues. Pernas is also collaborating with MARDI for advisory on product development, hygiene standards and raw materials used for food preparation and preservation to extend shelf life. Under its incubator programme, Pernas has 150 entrepreneurs, through which the agency nurtures them and drives collaborations for the benefit of its entrepreneur pool. “We have had a collaboration with DIGI for our e-commerce platform, Pybli, and along the line we collaborated with POS Malaysia, then we have had KPMG providing solutions to help entrepreneurs enhance their business operations. This is how we connect opportunities,” he shares.
DIGITAL AGENDA Pernas has a digital agenda in place, offering its incubator pool of franchise entrepreneurs advisory on digital solutions through its collaborations with various partners. Malaysia Retailer Vol 9 No 4
“We need to digitise and automate business operations with end-to-end electronics – we digitalise our processes and services such as loans applications, processing and approvals,” Hilaluddin stresses. “This is part of our mandate to partner companies who have growth potential. Pernas also embarked on equity partnerships with strategic business partners in order to benefit their franchisees and franchisors.
PERNAS’ CALL TO ENTREPRENEUR In calling out to potential entrepreneurs, Hilaluddin explains that people must first understand the benefits of the franchise business, as well as the key requirements to run the business
such as financing and administrative resources, among others. His advice to entrepreneurs is to aim for the international markets. “We can become your business partner by sharing our experience with you and assisting in financing or equity partnerships,” he adds. “Often, the first impression is that franchise is big business, however, that is not necessarily so. Even small businesses can be franchised. Come to us and we will help you – both large and microbusinesses,” Hilaluddin advises. For those intending to go into the franchise business, Pernas offers a wide range of pre-franchise and franchise options, which the agency says is able to generate good income with gross profit margins potentially reaching 50 percent to 60 percent, while net profit margins can be double digit, in the high teens. “We have more affordable franchise scheme, especially for youth and women where Pernas can finance up to 90%, and remember that business is all about location. You get the right location and you are set for success,” he emphasises. “Pernas is not only for franchisors but also for franchisees,” he reminds. In his message to MRCA members, Hilaluddin says “MRCA is very active and a very good platform for business owners. Moving forward, people can’t be working on their own. You have to collaborate and leverage on network. MRCA is one good example offering a wide spread of members where there is always an exchange of information, and collaboration is on the table.”
Scale your Business with Pernas
Pernas’ Franchisor Development Program can help you grow your business by franchising. With our Be Your Own Boss Program, you can expand your retail reach, or talk to us about becoming your strategic equity partner. There is no better time to grow your business than now. For more infomation, please call us at 1800 22 1767 (toll-free) or visit www.pernas.my
#caripernas
pernasofficial
Perbadanan Nasional Berhad (Pernas)
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Market Info
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30 Years
MRCA Celebrates
Of Distinction
Celebrating three decades of driving a thriving retail industry in Malaysia, MRCA today is the epitome of the power of networking in expanding and enhancing businesses in Malaysia.
Malaysia Retailer Vol 9 No 4
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he Malaysian Retail Chain Association (MRCA) stands proud as it celebrates its 30th anniversary, witnessing tremendous growth and development among industry partners. Having held its members’ hands over the years amidst thriving and tough times, MRCA has provided its members with unwavering support and resources to build and strengthen their businesses. Founded in 1992 by Datuk Eddie Choon from Poh Kong Holdings Berhad, MRCA was built on the concept of harnessing various resources to create an engine of progress and development in the retail industry. The MRCA has come a long way since its humble beginnings with just 20 members to its current 500 members, representing over 30,000 outlets and providing more than 300,000 job opportunities in Malaysia, while still continuing to grow. With such a vast network of well-established retail outlets and renowned brands, MRCA members have journeyed together over the years, with many members growing their businesses both locally and internationally. With highly creative and dynamic personalities behind MRCA, the association delivers exciting events, advancement opportunities, activities, collaborations and firsthand insights through their various programmes. The MRCA acts as an invaluable avenue for retail franchises and other related businesses in Malaysia to connect. MRCA’s current tagline “Powered by You, We Serve Better”, is the brainchild of its current President, Shirley Tay, who took office in 2020 – the first female president in the association’s 30-year history.
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MRCA’s Six Key Objectives:
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Networking and Liaison To facilitate and enhance networking and liaison amongst members for business development and expansion; and to provide a viable platform for members to get connected for mutual benefits.
2
Elevate and Uplift Women Entrepreneurs To assist female entrepreneurs in enhancing their business opportunities by providing the platform for exchanging business ideas; working together and synergising growth, in addition to giving more recognition to women in their role in business and other segments.
3
Build Alliance for Members Whom Are in the Food and Beverage Industry To build a cohesive alliance for members in the food and beverage industry for the purpose of networking, cooperation and expansion.
4
Educate, Share and Enhance Retail and Business Know-how & Technology Assist members to align their businesses to conform to new digital and online development and transformation to increase
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productivity and market competitiveness.
5
Assist in Recoveries Assist companies where possible to recover from the scourge caused by the COVID-19 pandemic by offering information and connectivity leading to better business integration.
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Set Up Pertinent Information Hub and Efficient Secretariat Provide members with up-todate and relevant information pertaining to retailing and related businesses including government’s directives; and, providing efficient secretariat services to members. MRCA’s mission is to gain recognition as one of the most influential retail associations and its objectives, among others, is to create a highly supportive environment for its members to build their businesses, share ideas and experiences together. Being the de-facto association in its field, the MRCA acts as a catalyst for business transformation to bring all its members to the next level of excellence, while continuing to contribute back to society through its charitable acts of kindness.
The association pledges to serve its members better by carrying the same objectives of establishing strong networking and ensuring our value proposition remains resourceful and impactful. The association credits its esteemed members for its numerous milestones achieved over the years. “MRCA has stood the test of time over the last three decades and I am indeed proud of its achievement as an association. MRCA will continue to serve our retailers and we encourage our members to also accede their unwavering support towards the association for the good of the retail community. I wish MRCA many more successful years in driving the retail industry.” Under Shirley’s leadership, MRCA is premised on six key objectives to drive the association to greater heights.
CHARITY MRCA believes in carrying out social responsibilities and continues to give back to society through the MRCA Education Charity Foundation, donations to charitable bodies, festive contributions to the needy and disaster relief efforts. The Encourage Fund rewards members’ children who have excelled in their respective examinations.
MRCA’S EXCITING LINE-UP OF PROGRAMMES MRCA’s calendar is constantly filled with exciting events, activities and beneficial programmes throughout the year. Events include members’ meetings with important updates, MRCA CEO Night, CEO Get Together, Anniversary Banquet, Chinese New Year celebration, retail conferences, media engagement, the Malaysia International Retail and Franchise Exhibition (MiRF), charity run and
Market Info
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golf tournaments, sports events and many more. To foster and cultivate a healthy lifestyle, the MRCA also organises sports activities, such as MRCA Badminton President’s Cup Competition, table tennis tournament, tracking and hiking, and sports expeditions, among others.
MRCA BRANDING EDUCATION CHARITY FOUNDATION The MRCA Foundation was established in 2010 to undertake
various social responsibility activities and initiatives in reaching out to needy and deserving members of society. Under the leadership of its then President, Dato’ Tay Sim Kim, the MRCA raised RM1 million for the establishment of the MRCA Foundation. Through the Foundation, MRCA has initiated several other charity projects, including A Good Deed A Week, MRCA Sungai Buloh Hospital Relief Fund, Spare Your Coins for Charity, MRCA & DSAM Support White Flag Charity, and ‘Love Touches Lives’ charity project to aid single mothers, among others. Malaysia Retailer Vol 9 No 4
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TRUSTEES OF MRCA FOUNDATION DATO’ LIAW CHOON LIANG J.P “As much as MRCA has grown over the years by focusing on the future, I trust that our members will continue to have their eyes set on the journey ahead despite the challenges. It has been a great three decades for MRCA and to see the membership grow, only goes to show that we have a strong retail community that is headed for greater heights. I look forward to welcoming more members in the future as MRCA continues to grow. Syabas to MRCA and Happy 30th anniversary.”
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DATUK LEE HWA CHENG “Wishing MRCA a great 30th anniversary celebration! May MRCA continue to create waves of change within the retail industry. As a community of retailers, let’s continue to be open to new ideas and innovation that can help us to thrive in a VUCA (volatile, uncertain, complex and ambiguous) world. Together let’s nurture new entrepreneurs and build a stronger value chain for the future.”
DATUK ALBERT CHIANG “Happy 30th anniversary to MRCA and all members. This is an avenue for businessowners to cross-share learning and business opportunities, aside from expanding their network. I encourage members to harness the numerous business as well as learning provided by MRCA over the years. MRCA today is a fellowship of like-minded business leaders and we hope to benefit the retail community tremendously in the years to come.”
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DATO’ EDDIE CHOON, MRCA FOUNDER/ EXECUTIVE CHAIRMAN AND GROUP MANAGING DIRECTOR, POH KONG HOLDING BERHAD. “It is indeed a proud moment to see MRCA touching its 30th birthday. The objectives of founding MRCA was to get the owners of retail chains in Malaysia to share their knowledge and experience, and to grow and prosper together. In the business world, we need a wide network with top business leaders to create synergy and continuously improve. A big Thank You to our members who have kept the engines of MRCA running!”
DATO’ TAY SIM KIM “Congratulations to MRCA and all members on achieving 30 years of industry impact. Over the years, MRCA has been working closely with the retail community, government agencies and other trade organisations to connect the dots for our retailers and build bridges that can help the business community to continue to thrive. Business is very much about building relationships and a sterling reputation. As businesses operate in the new normal, let’s continue to be a united front and uphold each other through an evolving business landscape.”
H.E DATUK SERI NELSON KWOK J.P “Through MRCA, we have been able to broaden our exposure and help promote a supportive environment to build retail businesses and pool ideas, experiences and efforts to tap on various opportunities in Malaysia and abroad. Let’s continue to move forward and upward to reaching heights we never knew possible. Congratulations for 30 great years. We can do it, and indeed we have!”
DATUK SERI GARRY K.S. CHUA
From left: Dato’ Liaw Choon Liang J.P; Datuk Lee Hwa Cheng; Datuk Albert Chiang; Dato’ Eddie Choon; Dato’ Tay Sim Kim; Datuk Seri Nelson Kwok J.P and Datuk Seri Garry K.S. Chua.
“MRCA has made many possibilities come true for retailers. I am proud to acknowledge the birth of the Women Division, followed by the F&B Chapter, which have added to the strength of the organisation and its impact in the retail industry. Through them we hope to help retailers spread their wings and expand their businesses sustainably. My heartiest congratulations to the association and its members for making an impact in the industry over the last three decades.”
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The event brought together industry stalwarts to a night of fun, food and friendship with the hope of a better and more prosperous year ahead.
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o kickstart the New Year 2022 on a positive note, the MRCA CEO Get Together night, which was hosted by the Star Media Group (SMG), brought together corporate executives, directors, business owners and industry leaders for Chinese New Year celebration. The event themed ‘Aseana’ was held at Menara Star in Petaling Jaya. Donning colourful Aseana outfits, the guests and attendees had a fabulous night of food, fun and great company. To welcome the Year of the Tiger, the calls for prosperity and good luck were heard during the tossing of the Yee Sang. As hosts, SMG’s CEO Alex Yeow, Chief Content Officer, Esther Ng and members of senior management were at hand to welcome the guests. Lydia Wang, SMG’s Chief
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Business Officer shared about the Group’s plans for the year. In her address, MRCA President, Shirley Tay hoped retailers would focus on having a physical presence to rekindle the human connection that has been absent in the past two years. Emphasising on the importance of making personal connections and interactions with customers, Shirley said, “I strongly feel that retailers that start servicing customers in person again, will benefit a great deal despite the convenience of online trading.” She added that MRCA is looking forward to the recovery phase and will continue its efforts in reaching out to the needy within the community through its charitable activities this year. Datuk Liew Bin, Deputy President of MRCA said he hoped to do more for association members this year. “At this point in time, we have to work with each other as a community. With the Covid-19 safety precautions in place and everyone keeping safe, I am optimistic that we will see at least 5.5% of growth for the country’s economy,” he said. Among the industry leaders present, Datuk Aureen Jean Nonis, Senior Director of Matrade’s Planning Division, who also graced the event, said that the networking session was an excellent opportunity to broaden Matrade’s customer base while also gathering market intelligence and insights. Malaysia Retailer Vol 9 No 4
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She added, “We feel 2022 will be a better year for exports than last year, even though the first six months may be similar because of challenges like disruptions to the supply chain, but the second half will be much better when the logistics situation normalises.” Sharing his thoughts about the recovery phase, Credit Guarantee Corporation Malaysia Bhd’s Chief Corporate Officer, Rahim Raduan expressed excitement over the positive GDP forecast for 2022. However, caution needs to be observed in monitoring repayment
trends following the end of the moratorium period. He added, “From what we can see from the take-up rate of our business development programmes, we also expect local businesses to further explore collaboration opportunities with other businesses, especially among those that have adopted a digital presence and have adapted to the new way of doing business.” The night ended with a stronger bond among industry partners, coupled with happy handshakes and good wishes for the year ahead. Malaysia Retailer Vol 9 No 4
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MRCA Charity Golf Raised RM50k To Benefit Charity Homes Supported by MRCA Branding Education Charity Foundation, MRCA successfully organised its Charity Golf Tournament 2022 at Tropicana Golf & Country Resort. he Charity Golf was attended by Guest of Honour, Tan Sri Dato’ Sri Barry Goh Ming Choon, Founder & Executive Chairman of B&G Capital Resources Berhad; MRCA Branding Education Charity Foundation Chairman, Datuk Lee Hwa Cheng; MRCA President, Ms. Shirley Tay; MRCA Past Honorary Presidents; Joint Organising Chairmen, Mr Jordan Ng, Mr Brian Tham and working committees; MRCA Excos and Council Members; representatives from the donor companies, Media and guests. The Charity Golf Tournament received an overwhelming response from 124 golfers with 31 flights taken up within the first two weeks of its launch and had successfully raised RM50,000 which was then donated to five children’s homes:
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Angels Children’s Home; Openhands Fellowship Care Centre; • Pertubuhan kebajikan Waja Home Malaysia; • Rumah Amal Limpahan Kasih; and • Rumah Victory Children & Youth Home The mock cheques were handed over to the beneficiary bodies’ representatives witnessed by Tan Sri Dato’ Sri Barry Goh, Datuk Lee Hwa Cheng; Shirley Tay; MRCA Past Honorary Presidents and organising committee. The highlight of the day was the charity auction whereby a total of 9 sponsored items were put up for bids with a total value of RM40,000 consisting of branded luggage, Swiss timepieces, and Italian Fabric custom-made suit. All auction proceeds went towards
donations to the charity homes. With the continuous efforts and initiatives to provide financial assistance and relief to the underprivileged group, the MRCA Branding Education Charity Foundation has also embarked on several worthy charity projects which were initiated by MRCA President, Ms. Shirley Tay, including “A Good Deed A Week”; “MRCA Sungai Buloh Hospital Relief Fund”; “Spare Your Coins for Charity”; “MRCA & DSAM Support White Flag Charity” and “MRCA 2021 Flood Relief Fund” campaigns. In 2021, MRCA concluded 8 charity activities which included cash and goods donations; and other supplies to the needy groups. Whilst many SMEs were badly hit for the past 20 over months of the prolonged lockdowns and are
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The Objectives of The MRCA Branding Education Charity Foundation Are: • •
still reeling from heavy financial losses, MRCA has always strived to advocate in forwarding good deeds through simple acts of kindness, considerations and remembering those in need, reaching out to them in every available opportunity and means.
ABOUT THE MRCA BRANDING EDUCATION CHARITY FOUNDATION As the leading retail chain association in the nation, the Malaysia Retail Chain Association
achieved a tremendous breakthrough in the year 2010. Under the initiatives and leadership of its 2008-2010 President Dato’ Tay Sim Kim, MRCA raised RM1 million for the set-up of MRCA Foundation. With the set-up of this Foundation, the MRCA started to work in giving back to society through visitations and donations to various charity homes during Malaysia’s main respective festive seasons – Chinese New Year, Hari Raya, Deepavali and Christmas.
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To act as trustee, administer funds for medical, educational and charitable purposes. To recognise academic achievements excellence from Members’ children. To assist, aid, provide relief and render financial assistance to the poor and needy. To provide educational assistance to the needy and to deserving students. To provide medical and surgical facilities and services. To organise, implement and support schemes for the relief of human sufferings and treatment of sicknesses and diseases.
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In conjunction with the 2022 Chinese New Year celebration, MRCA Branding Education Charity Foundation visited Lovely Disable Home at Petaling Jaya to give away a donation worth RM10,000 comprising cash, and goods (grocery items, electrical appliances, and health products). The donation was received by Lovely Disabled Home represented by KK Lum (Founder) and Personal Assistant, Lay Beng Tan in the presence of the MRCA Branding Education Charity Foundation Chairman, Datuk Lee Hwa Cheng; MRCA President, Shirley Tay; Head of Charity, Jordan Ng Committee and other Council Members. “Angpao” packets and health products were later distributed to the disabled by the home’s own representatives. Like other businesses, the Lovely
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Disabled Home was also badly affected by the crisis. MRCA hopes that this donation will help to bring some relief at the start of 2022 and encourage other corporate bodies and business associations to contribute to those in need. Lovely Disabled Home started off by providing job opportunities for the disabled through its workshop and recycling centre in its effort to create sustainable living for the disabled. Those working at the workshop are involved in packaging jobs such as take-away cutlery, hospital wristbands and socks, while those working at the recycling centre are focused on collection, categorisation and the sales of recycled items. The pandemic has undoubtedly affected the home’s effort to secure more jobs for the disabled and were already struggling to make ends meet.
With the continuous efforts and initiatives to provide financial assistance and relief to the underprivileged group, The MRCA Branding Education Charity Foundation has also embarked on several worthy charity projects which were initiated by MRCA Madam President, Ms. Shirley Tay, including “A Good Deed A Week”; “MRCA Sungai Buloh Hospital Relief Fund”; “Spare Your Coins for Charity”; “MRCA & DSAM Support White Flag Charity” and “MRCA 2021 Flood Relief Fund” campaigns. Whilst many SMEs were badly hit for the past 20 over months of the prolonged lockdowns and are still reeling from heavy financial losses, MRCA has always strived to advocate in forwarding good deeds through simple acts of kindness, considerations and remembering those in need reaching out to them in every available opportunity and means.
ABOUT THE MRCA BRANDING EDUCATION CHARITY FOUNDATION
From left: Mr. Liang Foo Kuan (MRCA Council Member), Ms. Shirley Tay (MRCA President), Mr. KK Lum (Founder of Lovely Disabled Home), Datuk Lee Hwa Cheng (MRCA Branding Education Charity Foundation Chairman) and Mr. Jordan Ng (Head of Charity).
As the leading retail chain association in the nation, the Malaysia Retail Chain Association achieved a tremendous breakthrough in the year 2010. Under the initiatives and leadership of its 2008-2010 President Dato’ Tay Sim Kim, the MRCA raised RM1 million for the set-up of the MRCA Foundation. With the set-up of this Foundation, the MRCA started to work in giving back to society through visitations and donations to Charitable Homes during Malaysia’s main respective festive seasons – Chinese New Year, Hari Raya, Deepavali and Christmas. Malaysia Retailer Vol 9 No 4
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MRCA Started 2021 Flood Relief Fund to Help Malaysians Affected by Floods MRCA donated Essential Goods to Flood Victims.
he Malaysia Retail Chain Association (MRCA) helped Malaysians affected by the recent floods whereby their livelihoods have been badly hit. MRCA and the MRCA Branding Education Charity Foundation have jointly initiated the “MRCA 2021 Flood Relief” Charity Drive. The campaign successfully raised close to RM25,000 worth of donations in cash and goods. All donations received were used to purchase essential goods including rice cookers and bath towels which will be distributed to the flood victims as coordinated by MITI. The handover session on 25 January 2021 was graciously witnessed by Encik Azmir Musyabri, Director of MITI under AKI, Outreach and Shares division in the presence of MRCA President, Ms Shirley Tay; MRCA Branding Education Charity Foundation Chairman, Datuk Lee Hwa Cheng; Head of MRCA Charity, Mr Jordan Ng and working committee, and representative from two major sponsors namely Grand Surf Sdn Bhd (Red Box Karaoke) and Malaysia Business Group (MBG).
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With the continuous efforts and initiatives to provide financial assistance and relief to the underprivileged group, MRCA Branding Education Charity Foundation has also embarked on several worthy charity projects which were initiated by MRCA Madam President, Ms. Shirley Tay, including “A Good Deed A Week”; “MRCA Sungai Buloh Hospital Relief Fund”; “Spare Your Coins for Charity”; “MRCA & DSAM Support White Flag Charity” and “MRCA 2021 Flood Relief Fund” campaigns.
Even though many SMEs, severely affected by the prolonged lockdowns, are still reeling from heavy financial losses, MRCA strongly believes in promoting good deeds through a simple act of kindness, consideration and reaching out to those in need through every available opportunity and means. As of January 2022, MRCA had concluded a total of three (3) charity events, including “MRCA 2021 Flood Relief Fund”; “CNY 2022 Festive Charity Visitation” and “MRCA Charity Golf 2022”.
The retail and franchise industries are set to shine at their brightest in July this year, attracting both local and international exhibitors and delegates to a great showcase of retail and franchise brands.
RCA is set to unveil the 5th Malaysian International Retail & Franchise Exhibition (MIRF) 2022, scheduled to be held from 14-16 July 2022 at the Kuala Lumpur Convention Centre (KLCC). The three-day event, which was first introduced by MRCA in 2016, is the largest event in Southeast Asia that showcases established and upcoming retail and franchise brands under a single roof. These brands include food and beverage (F&B), services, innovative products and early education, among others. In 2019, MIRF’s 4th edition attracted over 200 exhibitors, taking up more than 380 booths, an increase of 30% compared to previous years. The event saw international brands from 15 countries including Taiwan, China, Vietnam, Poland, Australia and Singapore, among others. Additionally, the exhibition featured a zone called “Hatchery” – an
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incubator trade programme initiative by MRCA for start-ups. The Hatchery assists in the establishment and development of new businesses and provides an avenue for start-ups to exhibit products and services to the mass market. This year, the fifth edition of the exhibition is also expected to attract the attention of both local and overseas exhibitors and delegates. MIRF is an excellent platform for the retail and franchise industries to explore opportunities both locally and overseas. The retail sector is one of the main contributors to the country’s Gross Domestic Product (GDP), however, the pandemic has rocked the retail landscape significantly with many retailers suffering losses and closure of businesses. Notwithstanding, the industry is set to rebound again as witnessed during the Christmas 2021 and Chinese New Year 2022 period, whereby retail sales climbed higher. During this festive period, Malaysians returned to physical stores with many commercial centres and shopping hubs recording higher footfall and revenue. Amidst these promising tell-tale signs, Retail Group Malaysia projects that retailers are poised to experience a 6.3 percent growth in sales in 2022. Meanwhile, according to statistics by the Domestic Trade and Consumer Affairs Ministry Malaysia Retailer Vol 9 No 4
(KPDNHEP), the Malaysian franchise industry has gained significant momentum with more than 600 local franchisors, 68 master franchisees and 408 foreign franchisors being registered under the Franchise Act 1998. There are a total of 13,018 franchise business premises operating in Malaysia, of which 5,419 are master franchisees while, 7,599 were owned by the franchisees. According to KPDNHEP, the industry provides stable jobs to more than 80,000 workers with an
estimated contribution and salaries exceeding around RM1.4 billion annually. On that note, MIRF’s theme for 2022 “Retail & Franchise Reboot” is apt in describing the landscape of the retail and franchise industries in the months ahead. This year, the exhibition is expecting to attract a good crowd comprising local and foreign visitors including investors, potential franchisors and franchisees as well as foreign government liaisons, among others.
MRCA welcomes retailers that are interested to harness the opportunities in the market through MIRF, to register as exhibitors in the upcoming event. For just a small investment, retailers can derive the best value for money through MIRF by reaching out to a broad base of potential investors at the event. For more information on MIRF, contact the MRCA Secretariat at 03-5882 4333 or email mirf.expo@ gmail.com.
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RETAIL & FRANCHISE
MRCA 25TH ANNUAL GENERAL MEETING (AGM) 2022 21st April 2022, Thursday 3.00pm - 5.30pm Diamond Ballroom, Level 1, Avante Hotel, Bandar Utama City Centre, 1, Persiaran Bandar Utama, Bandar Utama, PJU 6, 47800 Petaling Jaya, Selangor Agenda : 2.00pm – 3.00pm : Registration 3.00pm – 3.05pm : Opening Remarks by the Secretary-General 3.05pm – 3.20pm : Welcome Speech by the President 3.20pm – 4.50pm : AGM Commences 4.50pm – 5.00pm : Group Photo & End of AGM 5.00pm – 5.30pm : Tea-break & Networking Session
*Strictly for MRCA Members (Ordinary) Only It is compulsory for all Members (Ordinary) to perform the Covid-19 self-test prior to attending the AGM. A link will be sent closer to the meeting date to upload the test results. Members (Ordinary) are advised to arrive early in order for the Secretariat to ensure smooth SOP adherence. Attendees are required to wear a face mask throughout the meeting. Attendees must scan MySejahtera QR code at the venue.
Scan here to register before 14th April 2022
MRCA Corporate Patrons: For more information, please contact MRCA Secretariat at 03-5882 4333 or secretariat1@mrca.org.my
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Employment Law In Malaysia: An Overview And Recent Updates Ting Lee Ping, Legal Assistant at RingoLow & Associates and Dr Affendi Dahlan, Council Member of MRCA explained about the statutory rights under the Employment Act (EA) 1955, the issue of termination of employment, retrenchment and vaccination of employees. haring his perspectives from the employer angle, Ting explained that there are various sources of employment law in Malaysia, with one of the main sources being the Employment Act 1955.
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EMPLOYEES COVERED BY THE EMPLOYMENT ACT Ting says that workers earning less than RM2,000 are covered under the EA. He adds that there are categories of workers that may be earning more than RM2,000 who are also covered under the EA, due to their nature of work which encompasses various functions. As for employees who are not covered under the EA, the employment relationship is determined by the terms and conditions in the employment contract between the employer and employee.
WAGES Under Section 2 of the EA, “wages” means basic wages and all other payments in cash payable to an employee for work done in respect of his contract of service but does not include accommodation, food, fuel, medical attention, EPF, travelling allowance, work-incurred expenses, gratuity or bonuses. Section 18 states that the wage period stated in the employment contract cannot exceed one month, meaning wages has to be paid every month. Section 19 states that every Malaysia Retailer Vol 9 No 4
employer has to ensure that wages are paid, not later than the seventh day of the following month. Meanwhile, Section 37(d)(ii) of the EA states that female employees are entitled to 60 consecutive days of paid maternity leave.
REST DAYS Where rest days are concerned, Section 59 provides clear directives that state employees are entitled to at least 1 day of rest per week. Employees cannot be ordered to work on a rest day, except if an accident happens at work, or if the employee performs work that is essential to the life of the community, or if there is urgent maintenance required on the employer’s machinery or plant.
WORK HOURS Ting explains that work hours are clarified under Section 60A(1),
whereby employees are not required to work more than five consecutive hours without a period of rest of not less than 30 minutes. The EA also states that employees are not required to work more than 8 hours in one day, or in excess of a spread over a period of 10 hours per day. They are also not required to work more than 48 hours in one week.
ANNUAL LEAVE AND SICK LEAVE Section 60E clarifies annual leave, whereby employees are entitled to paid annual leave and the minimum days are set as follows. (Table 1) Ting explains that employees can convert annual leave into sick leave in the event he falls sick on his annual leave, while women can also convert their annual leave into maternity leave. He adds that if the employee has not taken his annual leave yet but has been
terminated, the employer must pay wages in lieu of the leave unless the employee has been dismissed for misconduct. If the employee has not completed 12 months of service, the employee is entitled to the annual leave in proportion to his months of service. As for sick leave, Section 60F states that the amount of paid sick leave for an employee is limited to the length of service as follows. (Table 2) The law states that for employees to enjoy sick leave, they are required to produce a medical certificate (MC) from a registered medical practitioner or dentist which certifies that the employee is not fit for work.
PUBLIC HOLIDAYS Section 60D states that if a public holiday falls on an employee’s rest day, the following working day will be a public holiday; and if the employee is on sick leave on a public holiday, the employer is required to provide a substitute holiday to the employee. (Table 3)
Table 1: Annual Leave Year(s) of Service 1-2 2-5 More than 5
Table 2: Sick Leave Year(s) of Service Less than 2 years More than 2, less than 5 years More than 5 years Where hospitalisation is necessary
Available days of sick leave 14 18 22 Up to 60 days (inclusive of the paid sick leave entitlement)
Table 3: Payment of overtime work Ting explains that overtime work is to be paid as follows: Normal working days 1 ½ times the hourly rate of the day Rest Day 2 times the hourly rate of pay Public Holidays 3 times the hourly rate of pay
TERMINATION
the reputation of the employer. Misconduct is to be managed with disciplinary action that includes imposing penalties, and must only be based on hard evidence and not suspicion or ‘gut feeling’.
According to Ting, a notice of termination can be given by either the employer or employee to end the employment contract, subjected to the employment contract. Section 12 provides the basic guidelines as follows. (Table 4) Employees who breach their obligations to the employer can be terminated for misconduct. Misconduct can even take place outside of the working hours, such as negatively impacting
Ting elaborates that the Industrial Courts have mentioned that it is the right of the employer to decide on the size of the business. As long as the retrenchment is genuine, the Industrial Court will not interfere. The EA and Employment Regulations 1980 states that employees earning RM2,000 and below are compensated as follows. (Table 5)
Table 4: Termination Year(s) of Service Less than 2 years More than 2, less than 5 More than 5
Days of paid annual leave 8 12 16
RETRENCHMENT
Duration of Notice 4 weeks 6 weeks 8 weeks
VACCINATION In Malaysia, there are no laws that mandate vaccination in the workplace. However, Ting advises that this does not prevent employers from enforcing the vaccination agenda because the Occupational Safety and Health Act 1994 (OSHA 94) imposes an obligation on the employer to take all necessary measures to ensure a safe and healthy working environment for all employees. On the question of whether employers can terminate employees who refuse to take the vaccine, Ting advises that there is no current reported case that provides employers the right to terminate for that reason.
Table 5: Notice of Retrenchment Year(s) of Service Duration of Notice Less than 2 years 4 weeks More than 2, less than 5 6 weeks More than 5 8 weeks
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KL WELLNESS CITY (KLWC) KL Wellness City (KLWC) is pioneering the first comprehensive wellness and healthcare city in Malaysia and within Southeast Asia. Building a fully integrated ecosystem, KLWC will provide a full range of healthcare, wellness, living, and fitness facilities, services, and products. In line with Malaysia Healthcare Travel Council’s (MHTC) climb at an average of 16%-17% annually, Malaysia had more than 1.3 million healthcare tourists in particularly from Indonesia, China, and Singapore. Healthcare medical tourism is a low-lying fruit industry Malaysia to capitalize and grow synergistically. The KL Wellness City project will be anchored by The International Hospital, which will be one of the largest leading private hospitals in Southeast Asia when its 1,000-bed facility becomes fully operational. The KLWC project is designed to be an integrated ecosystem that encompasses medical, healthcare, wellness and fitness facilities, international tertiary hospital,
AMBON BOENDA SDN BHD Ambon Boenda Sdn Bhd is a producer of Dutch premium layer cakes. The cake house offers artisanal layer cakes made from fresh, high quality imported ingredients. Each layer of its cakes are handmade and demonstrate an intricate work of art, crafted into unique stripes and unforgettable flavours. The brainchild of Linda Lo, Ambon Boenda cakes are freshly made on a daily basis, with imported ingredients and no preservatives or artificial flavours. The company believes in tradition, authenticity, healthy, fresh, and continuity of layer cake recipes passed down generations after generations. “MRCA has always been a back bone for the retailers, we believe that by becoming a member of MRCA, we can have first-hand information on the market and learn from the best in its own industries,” says Linda in becoming one of MRCA’s latest members. Malaysia Retailer Vol 9 No 4
KL Wellness City @ Bukit Jalil, West Malaysia.
premium retirement homes as well as a healthcare oriented commercial complex. The inter-complementary components and the unique infrastructure and layout is designed to bring utmost convenience, support and enjoyment to every group of patrons, including medical tourists, tourists, healthcare practitioners, retirees, corporates, retailers or a regular customer. Log in to www.klwellnesscity.com to find out.
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MRCA NEWS THAT APPEARED IN THE MEDIA RECENTLY
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