Front of House Assistants (casual) The Hawth Theatre, Crawley Background: Parkwood Theatres, a division of leisure support services company Parkwood Leisure, which is part of Parkwood Holdings plc. Parkwood Leisure operates in excess of 80 facilities nationwide employing over 6,000 employees. Our aim is to deliver high quality services to our customers; the Company also prides itself on its exemplary health and safety record and a commitment to our staff. The Hawth, Crawley opened in May 1989 and is managed by Parkwood Theatres on behalf of Crawley Borough Council under the terms of a 10 year management agreement, which commenced in February 2012. A very high standard of Customer Care is a priority for both the Company and our Client. The Venue comprises of an 850 seat proscenium arch Main Theatre and a 146 seat Studio Theatre. Both spaces, as well as the grounds surrounding the Venue, are capable of being used in a multitude of formats and layouts which is reflected in The Hawth’s extensive range of programmed arts events and activities.
Organisational Structure: The post holder will report directly to the Duty Manager.
Duty Manager
Front of House Supervisor
Front of House Assistant
JOB DESCRIPTION: Primary Objectives for the position will be:
To maintain a comfortable and welcoming environment for all customers
To assist with the smooth running of functions and shows at the venue
To provide an excellent level of customer service to all users of The Hawth
To maintain a safe and clean environment for all visitors
To proactively sell products as required
On duty, the FOH Assistant may undertake the following tasks:
Maintaining the general safety and comfort of customers
Checking tickets and directing customers to their seats
Serving drinks from the bars & collecting glasses etc.
Selling programmes, merchandise and ice creams and reconciling income to the required standard either manually or using EPOS till system
To proactively upsell products
Serving meals, waiting on tables and other catering duties
Litter picking and light cleaning duties
General stewarding for conferences and Festival events
To ensure that all duties are carried out in compliance with statutory provisions and in accordance with the Company’s Health & Safety Policy
To ensure that all duties are carried out in compliance with the Company’s Equality & Diversity Policy
To undertake any other duties as may be required by the Duty Manager or FOH Supervisor
Assisting with Emergency Evacuations and other emergency situations
CONDITIONS OF EMPLOYMENT: TITLE:
Front of House Assistant
REPORTING TO:
Front of House Manager
BASIS:
Casual
LOCATION:
The Hawth Theatre, Crawley
REMUNERATION:
ÂŁ6.51 per hour
TRAINING:
Full training provided
HOURS:
Predominantly evenings & weekends with occasional weekdays Hours are not regular, as required
THE CANDIDATE: Experience: •
The candidate must have some retail & customer service experience
•
Previous Bar experience would be a strong advantage
Personal: Among the personal characteristics sought, the applicant must have: •
A positive attitude towards customer service issues
•
Ability to communicate clearly & cohesively with the public at all levels
•
A considerate, friendly, warm & approachable temperament
•
Excellent communication skills and a good telephone manner
•
Ability to work as part of a team, as well as on own initiative
•
Access to private transport is required due the location of the venue and shift patterns
Please apply by sending a CV to Ben Manning, Front of House Manager by 12noon on 10 October 2014 Email: ben.manning@parkwoodtheatres.co.uk
Post: Ben Manning Front of House Manager The Hawth Theatre Hawth Avenue Crawley RH10 6YZ We are unable to consider late applications.