COMPANY PROFILE
Website - www.turnerswarehouse.co.za Durban Head Office - Tel: +27 (31) 368 8000 Johannesburg Office - Tel: +27 (11) 400 6300 Cape Town Office - Tel: +27 (21) 506 6200
PROFILE INDEX
Introduction 4 Mission Objective 5 Product Storage & Handling
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Distribution 8 Records & Reporting 9 Communication 10 General: Security & Insurance
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General: Additional Services
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Bond Store 13 Contact Details
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INTRODUCTION Turners Warehousing (Pty) Ltd provides fully integrated bonded and general storage facilities, and distribution services on a national basis. Our aim is to provide logistics solutions, storage and handling at market related rates for both short and long term periods. We understand that warehousing and logistics are an integral part of modern retail and wholesale business and our offering is tailored to suit our clients’ needs. Specialised services are backed up by state-of-the-art IT systems and are designed to give clients a competitive advantage while keeping costs to a minimum. Our warehousing facilities are strategically located in the major centres: • Cape Town • Johannesburg • Durban The range of services offered by Turners Warehousing includes: • • • •
SOS Storage General Storage Local and Long Distance Distribution Bar Coding
• • • •
Bonded Storage Outside Storage Container Packing & Unpacking Pick and Pack
JOHANNESBURG
DURBAN
CAPE TOWN
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MISSION OBJECTIVE Our aim is to provide storage & handling facility at market related rates for both short and long term periods. We understand that warehousing and logistics are an integrated part of modern retail and wholesale business and we have tailored our offering to suit our clients’ needs. Our specialised services are backed up by stateof-the-art IT systems and are designed to give clients a competitive advantage while keeping costs to a minimum. It is our design to provide customer service at a level which adds value to our Clients’ overall effort. The key ingredients to achieve this goal are to focus on controls, systems, commitment, and employee awareness.
This is in conjunction with the willingness to constantly adjust to support the customer’s changing requirements to achieve continuous improvement. In addition, we understand that cost is always an important consideration and therefore we view each specific requirement with an open minded approach in regard to cost and rate structures. It is our wish to provide our Clientele with a market related solution for both the short and long term periods. To achieve our mission objective it is necessary for us to apply the correct balance of these mentioned facilities. Qualified staff and rate structures will further add value to our customer service initiative and overall warehousing and distribution requirements.
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PRODUCT STORAGE & HANDLING We understand the requirements for the storage of a product is often determined by the nature of the product. Accordingly, our warehousing facilities offer the necessary storage features to ensure that our client’s product is afforded the most suitable handling and storage. ESSENTIAL FACILITIES
1. The product will be kept under cover in a secure facility. 2. The product will be kept “dry and clean” at all times. We understand that as the product is still to be sold, maximum product presentation should be maintained. 3. Stock rotation will be based on the FIFO (first in first out) principal subject to specific alternative instruction. Batch integrity will be maintained at all times. 4. To eliminate the chance of product contamination, and for ease of stock taking and handling, similar products will be stored together. 5. Depending on requirement we are able to block stack or rack the cargo. Generally racking facilities minimise damage and help speed up handling times. 6. The storage facilities include both customs bonded and free storage sections. This allows Importers the option to customs clear cargo on a demand basis to maximise cash flow options.
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PRODUCT STORAGE & HANDLING PRODUCT HANDLING We understand that it is essential to handle our clients’ products effectively and efficiently. To this end, our warehouses are well equipped and have the following facilities available: 1. Mechanical forklift vehicles which are equipped to handle both drum and palletised products. 2. The forklift vehicle’s size allows for easy entry into sea containers to minimise manual handling. 3. Each forklift has high reach lifting capabilities matched to the racking installations on site. 4. A container dock loader is accessible to maximise container destuffing times. 5. Adequate vehicle access is available to handle both interlink and 12 metre semi- trailer configurations. 6. All vehicle loading and unloading is supervised by qualified personnel.
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DISTRIBUTION PRODUCT DISTRIBUTION We recognise that reliable distribution service to and from the warehouse premises is an essential part of an efficient logistics service. We are able to offer a comprehensive full and part-load distribution service on a local and long distance basis. We make use of our own fleet of vehicles for local deliveries as well as subcontracting to reputable hauliers for regional and nation-wide distribution. Depending on requirement, full loads can be arranged to facilitate multi-drops. By load scheduling we are able to satisfy most customer’s service requirements and at a competitive rate.
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RECORDS & REPORTING We acknowledge that accurate and efficient record keeping systems are an integral part of the success of providing an effective storage and handling service.
This will be signed by a responsible party who will check and record the condition and quantities of product received. Any irregularities will be recorded with the necessary endorsement.
ORDERS
Each and every shipment drawn from stock will be documented. A signed consignment note will be obtained from the consignee being the final proof of delivery.
Orders for product dispatch will only be executed subject to pre-agreed procedures being adhered to. Our minimum requirements in this regard are written instructions, signed by an authorised person, and we recommend that all requisitions are sent in hard-copy format. DOCUMENTATION All goods received by our warehouse will be accompanied by a ‘Goods Received Note’ (GRN).
STOCK TAKE We recommend monthly stock takes which are supervised by the warehouse manager. Stock takes can be arranged fortnightly if required. Regular reconciliation between theoretical and physical stock takes are encouraged.
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COMMUNICATION ELECTRONIC COMMUNICATION To maximise effectiveness, we have installed a ‘desk to desk’ communication facility, which allows clients to access their files online, enabling them to confirm details regarding: • •
Stock movements Stock balances
This is available on a real-time basis. Stock movements are recorded on the system immediately so the status of stock levels is accurately maintained.
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GENERAL SECURITY
INSURANCE
Due recognition is given to security and our premises are equipped with both online video camera systems and infrared internal alarm systems. All security systems have direct contact to armed security guards.
Whilst it is the sole responsibility of the client to provide necessary insurance cover, we are able to offer special storage packages on request.
An independent security firm is also employed to monitor the movement of cargo during working hours.
Transit insurance can be implemented on a permanent basis or non-permanent basis, as and when required. Premiums are calculated according to product description and value.
Our administration systems have been designed with built-in security safeguards which, in conjunction with on site security measures, ensure shrinkage is kept to an absolute minimum.
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GENERAL ADDITIONAL SERVICES As part of our complete warehousing solution, we are able to provide the following services: 1. 3. 5. 7. 9.
Cargo sorting Product measuring Palletising-place / stack Pallet strapping Packaging repairing
2. 4. 6. 8. 10.
Product weighing Product marking and labelling Pallet shrink wrapping Drum decanting Product packing / re-packing
TERMS & CONDITIONS All our services are provided in accordance with general terms and conditions of trading. A copy is available upon request. It is our responsibility to ensure that each vehicle configuration and trailer type is best suited to the cargo. No vehicle will be permitted to load without clear evidence that the necessary tarpaulins, cargo nets and load locks are in good working order, and no vehicle will be released without the cargo being correctly secured. We are aware of the minimum requirements regarding hazardous chemicals. Our vehicles are equipped with the necessary drop sides, fire extinguishers, signage and engine cut-out switches in case of an emergency. Hazardous chemical prerequisites are observed at all times.
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BOND STORE A bonded warehouse facility allows Importers the luxury of deferring Duty and Vat payments for Imported goods. Turners Warehouse is arguably the biggest commercial Bond storage facility in Durban. The warehouse is located close to the harbour for strategic purposes. Due to our electronic interface with Turners Shipping and SARS, customers are able to access their goods for delivery with 12 working hours’ notice. The Bond Store is linked to our web-based software programme which allows our clients the ability to determine their exact inventory position on a 24/7 basis.
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CONTACT DETAILS Turners Warehousing Durban 10 - 38 Jonsson Lane Durban, 4001 Tel: 031 3688000 Fax: 031 3321561 Web: www.turnerswarehouse.co.za
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www.turners.co.za
082018