4th Conference Internal Communication by Quadriga Media Berlin GmbH

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Conference Internal Communication

www.internal-communication.eu

Editorial

Drivers of Economic Success: Motivation, Engagement, Retention Motivation, engagement and retention are three elements which are inseparable, especially in the workplace. Employees need to be motivated and feel engaged in order to stay in the company. If most of your employees resign without any apparent reasons, then it’s high time you crafted a strategy to make them want to stay in your company. Without sustainable efforts to show your employees that their work matters and their contribution helps the company progress, your company might lose its best people, if not all its employees. So before thinking that those strategies to motivate and retain the employees cost you a fortune, start thinking that losing them may cost you your business. During the two-day event, the three elements – motivation, engagement, retention – which constitute the leitmotif of the conference, will be addressed from different perspectives: how they work in NGOs or in an international company and how they can be managed during times of changes. An important part of putting the 3 elements in place is how the identity of the company is communicated internally and properly and how the necessary work environment is created. The 4th Conference on Internal Communication is the event where Internal Communication meets HR and where the internal communicator turns into the middleman between management and employees. This year the two-day event will offer you an insight into values as a means to help employees understand who they really work for, how motivation and retention function in a world dominated by deep economic and social changes and how internal communication works in international companies where employees belong to different cultural backgrounds. Join us in Vienna for a new series of invigorating and fruitful discussions alongside peers from all over Europe. Sincerely,

Peter Voß President, Quadriga University of Applied Sciences

Conference Internal Communication

Quadriga University

Conference Formats

Best Cases From the ranks of Europe’s top employers, listen to best cases, which will shed light on how companies craft their internal communication strategy and successfully motivate their employees. From values and innovation to communicating layoffs, this year’s conference will offer something for everyone who would like to learn more about internal communication.

Spotlights Three short spotlights opening each module are meant to give participants an idea of business etiquette and non-verbal communication.

Interactive sessions Interactive sessions offered twice during the ﬁrst day of the conference will provide participants with a practical look into the world of internal communication. Whether you’re looking to involve employees through games or incentives these sessions shouldn’t be missed.

Networking Opportunities Keynote First learnings about organisational development and change will be presented in this keynote by Leandro Herrero, who will share his insights into the psychological and organisational aspects of change inside companies.

No conference is complete withouth the typical peer-to-peer networking. Prepare your business cards and get ready to share your internal communication experience with people coming from all corners of Europe. Our regular coffee breaks and the peer-to-peer discussion closing the conference will offer you the opportunity to get to know other communication experts and even meet your new business partner.

Dinner After one demanding day, we offer all our participants the opportunity to get together in a less formal setting, while enjoying a complimentary dinner and a dinner speech dwelving into the problematique of motivation in the animal world.

Conference Internal Communication

www.internal-communication.eu

Programme Thursday, October 31st LEGEND

Keynote This opening speech sets the underlying tone and summarises the core message of the conference.

Spotlight This entertaining and interactive format is meant to introduce the topic from a new perspective.

Best Cases Company representatives will introduce their practices and experiences.

Workshops The workshops allow participants to train and improve their practical skills.

9:00 am

9:15–9:30 am W ELCOME

DOORS OPEN

Introduction by Moderator CLAUDIA JANSSEN, Professor Corporate Communication, Quadriga University Berlin Prof. Dr. Claudia Janssen heads the Department of Corporate Communications at Quadriga University. Her research focuses on the intersection of crisis communication, organisational rhetoric, CSR, and PR. She is particularly interested in promoting knowledge transfer between scholarship and practice. As a Fulbright fellow, she received her Ph.D. from the Brian Lamb School of Communication (Purdue University) and held positions as assistant professor at the Deutsche Universität für Weiterbildung and Eastern Illinois University, among others.

9:30–10:15 am K E Y NOT E

Change, change-ability and employee engagement A change in a company needs to be communicated thoroughly to all levels in the company. While some people may pack their bags and decide to join the ranks of other companies, others may carry further on and contribute to the processes that will shape their oganisation. Employee engagement and management of change cannot be separated anymore. This keynote plans to reveal the connection between these two concepts, examine initiatives and types of programmes and explore what impact changes have on employees’ attitudes and work flow, not only on a social level but also on a psychological one. LEANDRO HERRERO, Chalfont Project, Author Following a fifteen year career as a clinical psychiatrist, Dr. Herrero moved into the corporate sector taking up senior management positions in multinational companies. Taking advantage of his behavioural sciences background, coupled with his hands-on business management experience, he co-founded The Chalfont Project Ltd, an international consulting firm specialising in organisational strategy; structural, cultural and behavioural change management; leadership and innovation. He is also Managing Partner of Viral Change™ Global L.L.P.

Conference Internal Communication

Quadriga University

Programme Thursday, October 31st MODULE 1 // COMMUNICATING VALUES, ENCOURAGING TRANSFORMATION

10:15–10:45 am BEST C ASE

Communicating values and corporate identity internally Motivating and retaining employees requires an effort that means more than the monthly pay check. No employee should be a stranger to what the company’s values are about. But how do you communicate these values internally? How do you make your employees believe in these values? This best case is meant to provide you with the right tools to make your employees understand the corporate values. ANDRES KRYGER, Manager Internal Communication, MAN Diesel Anders Kryger is Manager of Internal Communications at MAN Diesel & Turbo, the world’s leading provider of large-bore diesel engines and turbo machinery for marine and stationary applications. He is responsible for internal communications in the Danish branch and in the company‘s global organisation. He heads the company’s global communications network of 22 communicators. His book Narrative Communications – a practical approach to strategy communication and change management will be published in August 2013 in his native language Danish. The book introduces an easy approach to using the employees’ stories and values to set direction and create motivation for strategic organisational change.

10:45–11:15 am

11:15–11:30 pm SPOT LIGH T

COFFEE BRE A K

Voicing values in times of transition: Are you getting it right?

Can you really rally employees behind corporate values in this fast-paced, interconnected world of work? What matters most when articulating corporate values? How do you bridge the gap between your company’s values and those of employees? Explore these questions and avoid falling into the traps that will cause your communication strategy to backﬁre. LAURA BACCI, Executive Coach & Trainer Over the past 14 years, Laura Bacci has been the Director of a global award-winning public affairs and strategic communications agency, and has also worked in the public sector, a European NGO and a trade association. She has managed teams, held budget responsibility and serviced A-list clients across a wide range of industry sectors. Now, her main focus is on helping leaders implement change and coaching cross-cultural and virtual teams. Laura holds a Master’s degree in Communication Policy Studies and a Master’s degree in Marketing. She is an accredited coach and a certiﬁed member of the International Coach Federation.

Conference Internal Communication

www.internal-communication.eu

Programme Thursday, October 31st 11:30–12:00 pm BEST C ASE

Motivation and engagement through live gaming High targets and outstanding corporate values alone do not lead a company to success. Having a motivated team, which is aware of those values and which strives towards making them a reality, is the key to success. In this best case you will be introduced to the concept of how by playing corporate values you can make them live in each employee’s daily life. DACE KRIKE, Manager International Communication, JSC Seb Bank Dace leads the Baltic internal communication team in SEB, the leading Nordic ﬁnancial services group. Internal communication is her passion and she always strives to ﬁnd new interactive and creative ways which require „out of box” approaches to go in hand with the demanding market expectations, at the same time integrating traditional internal communication tools with modern techniques to ensure the best possible reach both by employees and management.

12:00–12:30 pm BEST C ASE

Inspiring innovation within workforces Innovation is the key to success. At least this is what several international companies have discovered for themselves. Innovation is great but how to inspire your employees to be constantly creative and innovative and to perceive innovation as something beneﬁcial for both the company and themselves? What is the role of the internal communicator in this situation and what strategies can be applied? ANGELA DUNN, Global Communications, SAP Angela Dunn is an award-winning writer and editor with an international background in public relations, journalism, and corporate communications. She has held various positions at SAP since joining the company in 2002, including editor-in-chief of SAP World, the company’s employee magazine. During Angela’s tenure, the magazine was a frequent winner at the Spotlight Awards (League of American Communications Professionals) and the inkom Grand Prix awards (German Public Relations Association). Most recently, Angela acted as project manager for SAP’s 40th anniversary celebrations, a multifaceted communications plan involving events, media relations, and internal communications.

12:30–1:30 pm

LUNCH

Conference Internal Communication

Quadriga University

Programme Thursday, October 31st WORKSHOP SESSION 1

1:30–3:00 pm WORKSHOP I

Online strategies for employee motivation When it comes to employee motivation, internal digital media have so far largely been regarded as channels to transport messages with motivational background. However, the much bigger potential lies in using digital and social media to transform many of today’s work and communication practices into much more engaging forms and therefore enabling a whole new level of employee motivation. STEPHAN SCHILLERWEIN, Principal Consultant, Member of the Executive Board, Schillerwein Netconsulting GmbH Stephan Schillerwein is an Intranet and Digital Workplace Advisor based in Switzerland. He has been active in Information Management and Digital Media for over 15 years, helping more than 15 organisations of all industry sectors and sizes getting ahead in the areas of intranets, collaboration, knowledge management, ﬁndability and digital business. He is a regular publisher and conference speaker, has contributed to four books and given seminars to more than 300 companies.

1:30–3:00 pm WORKSHOP II

Implementing leadership 2.0 for increasing motivation and retention

Leadership 2.0 means a radical change in the organizational, communication and management culture of many companies. This change ideally leads to a corporate culture that fosters motivation and strengthens retention. But how do you implement Leadership 2.0 in your organization? And how can it help you to support and engage your most valuable asset, your employees? CARSTEN ROSSI, Managing Director, Kuhn, Kammann & Kuhn Carsten Rossi is one of the managing directors at Kuhn, Kammann & Kuhn and responsible for Business Development, PR, HR and Innovation. His current focus is on developing the new business unit „Technology and Change“ delivering change communication for the Enterprise 2.0. His further focus is on social media and developing innovative corporate communications strategies for companies like Continental, Novartis and SAP. As a consultant, he has worked with several multinational corporations in Germany, Switzerland, Belgium, France and the US.

1:30–3:00 pm WORKSHOP III

The enemy of engagement: frustration at work High targets and outstanding corporate values alone do not lead a company to success. Having a motivated team, which is aware of those values and which strives towards making them a reality is the key to success. In this workshop you will be introduced to the concept of how by playing corporate values you can make them live in each employee’s daily life. TOM AGNEW, Senior Consultant, Hay Group – tbc

3:00 – 3:30 pm

COFFEE BRE A K

Conference Internal Communication

www.internal-communication.eu

Programme Thursday, October 31st WORKSHOP SESSION 2

3:30–5:00 pm WORKSHOP I – III

5:00–5:15 pm SPOT LIGH T

Our participants get the chance to choose a second workshop and take part in a new and interactive session.

Choosing your words carefully: communication at work What are the key drivers of motivation in times of economic uncertainty and organisational change? Do you know how to lead conversations that will fuel creativity, spark innovation and truly engage employees? This spotlight will acquaint you with the principles of Motivation 3.0 and give tips on how to master communication that boosts high performance in the workplace. LAURA BACCI, Executive Coach & Trainer

MODULE 2 // MOTIVATION AND LOYALTY IN TIMES OF CHANGES

5:15–5:45 pm BEST C ASE

Maintaining loyalty when reputation is damaged If employees are difﬁcult to retain during normal times, it is more challenging to motivate and retain them when the company’s reputation has suffered some serious blows. What works or not and how to convince them that loyalty will be rewarded is the focus of this presentation. ROB BRIGGS, Senior Manager Group Employee Communication, Zürich Insurance Rob Briggs is Senior Manager, Group Employee Communications for Zurich, one of the world‘s leading insurance companies. He provides strategic communication support to Zurich‘s global Group Functions including Legal, Operations, Risk and Corporate Responsibility. He was previously Director of Internal Communications at Royal Bank of Canada‘s Wealth Management division and is a Past Chairman of the Europe and Middle East Board of the International Association of Business Communicators (IABC).

5:45–6:15 pm BEST C ASE

Keeping your employees engaged in times of changes Everyone is afraid of change. Mergers or acquisitions always pose problems related to the integration of new colleagues and communicating the company’s values. There is no recipe regarding the process but some companies have managed to sail successfully through the sea of uncertainties created by the new situation. DANI MEYER, Senior Manager Internal Communication, Danone Baby Nutrition Dani Meyer has been Senior Manager Internal Communications at Danone’s Baby Nutrition Division since November 2008. Prior to joining Danone, she worked for several Corporations in different countries, such as Internal Communications Manager at DSM, based in the Netherlands. And before that as Internal Communications Manager at Roche Vitamins Europe in Switzerland. She started off her career as Point of Sales Manager at adidas in Germany. Dani holds a degree in English and Spanish philology as well as a Master of Science in Communication from the university of Lugano, CH.

Conference Internal Communication

Quadriga University

Programme Thursday, October 31st 7:00–open end

7:30 pm DINNER SPEECH

DINNER

The other side of the story:

motivation in the animal world After one day of trying to explain what motivates and engages humans, it’s time to turn our attention to another world, which may prove to function not so different from ours: the animal world. The speech will focus on factors, which contribute to motivating animals to behave in a certain way, as well as those elements and incentives, which determine the stimulation of animals. PROF. MICHAEL MENDL, University of Bristol – tbc

Programme Friday, November 1st 9:15 am

9:45–10:00 am W ELCOME

DOORS OPEN

Introduction by Moderator CLAUDIA JANSSEN, Professor Corporate Communication, Quadriga University Berlin

10:00–10:15 am SPOTLIGH T

Shaking hands or bowing heads: business etiquette around the world

Virtual teamwork, international conference calls, online communication and business trips are our bread and butter these days. A poor understanding of business etiquette can cost you a promotion. How can you be assertive without being abrasive? What gestures will help you earn your colleagues’ respect and trust? Avoid unnecessary mistakes and learn to navigate this increasingly globalized world. LAURA BACCI, Executive Coach & Trainer

Conference Internal Communication

www.internal-communication.eu

Programme Friday, November 1st MODULE 3 // CHALLENGES FOR INTERNATIONAL INTERNAL COMMUNICATION

10:15–10:45 am BEST C ASE

Integration and diversity for the global player One major factor in motivating and engaging your employees is related to what efforts the company puts into integrating them. These days hiring people coming from different countries and cultural backgrounds is nothing unusual but this aspect makes it a lot more difﬁcult to understand what stimulates them and how they react to company decisions. ELSJE ROSE DE VRIES, Senior Adviser Corporate Communications, KPN Royal Dutch Telecom Since May 2011, Elsje de Vries is Senior Business Communications Consultant within Corporate Communication at KPN Royal Dutch Telecom. From 2007 to 2011, prior to taking up this position, she was Partner and Owner of Kester & De Vries B.V. a Change Management and Communications Company that executed Change and Communication Programs for companies such as DSM, Gasunie and PricewaterhouseCoopers. In her role as advisor, Elsje was responsible to bridge strategy with execution by facilitating employees on all levels to contribute to the organization’s strategic goals by means of communication and HR tools.

10:45–11:15 am BEST C ASE

Leadership and communication in a globalised world The session will focus on the role of communication in achieving global business strategy goals. This will be done through interesting and entertaining examples of successful communication when the world and not a country or even a continent is your audience, that highlight the utilisation of communication by business leadership in transforming global businesses. NALIN MIGLANI, Corporate Development & HR Director, Nutreco Nalin Miglani has worked with British American Tobacco, The Coca-Cola Company, and The Tata Group in global leadership roles in HR and Communication. He has operated out of London, New Delhi, Zurich, Sydney and Amsterdam covering almost all parts of the world. As part of leadership teams, he has integrated country and company business entities into global organisations that are brand and innovation focused. Nalin is currently the Corporate Development and HR director of Nutreco, a global leader in Animal and Fish nutrition.

11:15–11:45 pm

Sum up To wrap up the two-day event all participants are invited to discuss the topics presented at the conference and to give their feedback on current issues in internal communication. Our speakers will gladly answer all your questions.

Conference Internal Communication

Quadriga University

Employee Engagement And Inspired Involvement Authentic employee engagement means creating an atmosphere for employees to be more inspired, to go the extra mile, and not to give up easily in the face of setbacks.

Employees make a critical difference when it comes to innovation, organisational performance, and competitiveness: People are the critical means to business success. Hence, it is important to commit valuable people to the company and prevent precious employees from leaving the organization due to low engagement levels. Authentic employee engagement is concerning both management and employees and signifies creating an atmosphere for employees to be more strongly inspired, really go for the extra mile, and not to give up too easily in the face of setbacks. Indeed, authentic employee engagement is about employees being enthusiastic about working and getting immersed in their work activities. As such, authentic employee engagement shows how individual engagement grows from experiencing meaningfulness at work and being personally involved in one’s job. The origins of authentic engagement are found in the engagement literature, in which employee engagement refers to a fulfilling, work-related state of mind that is characterized by the following three dimensions: vigor, dedication, and absorption. Vigor, the first dimension, refers to elevated levels of energy and possible resilience while working. Dedication, the second dimension refers to enthusiasm, inspiration, pride, and challenge. Absorption, the third dimension of employee engagement, refers to being fully concentrated and to be happily engrossed in one’s work. When being absorbed in your work, time really flies and one has difficulties with detaching oneself from the work. How does such authentic employee engagement looks like to employees? In the table, you can find some example items of engagement, to give an impression of the extent of your own authentic employee engagement at work. Filling in the scores and summing up the total will give you insight into your own level of authentic engagement as well as into the 12

construct itself. Take a look at the items again: the ﬁrst three items are about how vigorous you feel at your work. Items 4-6 are about how dedicated you feel in your work, and the last three items are about how absorbed you feel when you are working. In organisations, the employee engagement construct is gaining in importance. Actually, the measurement of employee engagement is used more and more in employee surveys in addition to job satisfaction. Moreover, increasingly employee engagement even replaces job satisfaction as the top-ranked construct to measure employee well-being. Since authentic employee engagement is conceived as a very favorable outcome, it is important to know which factors are important to boost employee engagement among your employees. The most important ones are (1) personal characteristics, (2) job resources, and (3) corporate culture. 1. A variety of personality characteristics predict the extent of authentic employee engagement. For instance, conscientiousness and emotional stability are positively indicators of the extent of authentic engagement. Also, having a proactive personality, helping other people when needed, is predictive for more authentic engagement. 2. Authentic engagement seems to be particularly sensitive to the resources available in an organisation. Such resources refer to physical, psychological, social, or organisational aspects of the job that are functional in achieving work goals that can reduce job demands and the associated costs, and will stimulate personal growth and development. They have motivational potential because they make employees’ work meaningful, hold them responsible for work processes and outcomes, and provide them with information about the actual results of their work activities: exactly the elements that we have already seen in our deﬁnition of authentic engagement.

Conference Internal Communication

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ARE YOU AUTHENTICALLY ENGAGED IN YOUR WORK? Strongly disagree (1)Strongly agree (5)

3. Authentic employee engagement is also very sensitive to corporate culture and accordingly to specific human resource management policies. Corporate culture refers to shared ideas, beliefs, norms and values that help employees make sense of their work experiences and has important implications for the development of authentic engagement. Corporate culture is thought to be important in influencing employee attitudes and behaviors: employees develop a shared way of thinking and understanding of how things are happening in the company, what is important and how to act. Different cultural dimensions will be important in regards to authentic engagement. Company culture may have a flexible association with human resource management. Not all organizations with a specific cultural profile will adopt human resource management policies that are wholly consonant with that specific culture. This variation may also signify that individuals might select employers on the basis of wanting to work in a particular environment. However, at a general level there is ample evidence of the impact of company culture on a variety of employee outcomes and it is our conviction that authentic engagement is also affected by different cultural profiles. For organisational communication initiatives it is important to pay attention to all three – personal characteristics, job resources, and enhancing corporate culture. Hence, it is important to emphasize listening to the contributions of employees, valueing employee participation, consultation, and to be able to ultimately improv employee engagement and inspired involvement. IJ. Hetty van Emmerik and Merel M.S. Kats This article is a shortened and adapted version from “Inspired involvement” by Hetty van Emmerik and Merel Kats, as appeared in the Communication Director, 2012 1, pp. 76-79 (www. communication-director. eu/issues/genuinearticle/inspiredinvolvement).

Count

1. When I get up in the morning, I feel like going to work.

2. At my work I always persevere, even when things do not go well.

3. I can continue working for very long periods at a time.

4. To me, my job is challenging.

5. I am proud of the work that I do.

6. I ﬁnd the work that I do full of meaning and purpose.

7. When I am working, I forget everything else around me.

8. Time ﬂies when I am working.

9. It is difﬁcult to detach myself from my job

Total

These are sample items; for the complete scale see Schaufeli, Salanova, Gonzalez Roma and Bakker’s ‘The measurement of engagement and burnout: A two sample conﬁrmatory factor analytic approach’ in the Journal of Happiness Studies, 3, 71-92 (2002).

ANSWER KEY Score of 9–18: At this moment, you are not really authentically engaged at work. Please evaluate why you are feeling like this and what you can do about it. Perhaps you can try to make your job more meaningful and inspiring? Talk to your supervisor or to your career counsellor what you can do to get more energy from your work. Score of 18–27: Perhaps you feel that your work is okay, but maybe you have the feeling that it is only a way to earn a living? Is that really enough for you in the long run? Maybe you should look for opportunities in your job which would be more inspiring to you? Think about things that give you energy and how to implement those in your work. Score of 28–39: Congratulations, you are really happy at your work, are enthusiastic and inspired. Your work gives your energy. When it is necessary you work really hard, bur you also think of home and are able to find a satisfying work/life balance. Score of 40–45: You are really scoring high on engagement and find it really hard to detach yourself from work. It is great that you derive so much enjoyment from your work. But be careful with such a high score: don’t overdo it – there is such a things as over commitment. Try to find if you also can be such inspired by your private life, than you will have the best from both worlds.

Conference Internal Communication

Quadriga University

Service Location

Terms & Conditions

This year’s Internal Communication Conference will take place at Trend Hotel Park Royal Palace Vienna. Opened in 2011, the hotel is within walking distance from the Technical Museum and offers a wonderful view to the Schonbrunn Castle. Its central location is an asset for those who would like to explore Vienna on foot. Trend Hotel Park Royal Palace Vienna

Schlossallee 8 A-1140 Wien Phone: +43 (0) 1 89110 9101 carmen.posch@austria-trend.at

Host

Partner

Quadriga University of Applied Sciences Berlin is committed to modern, integrated management training and educates managers in communication and human resources management, as well as public affairs. Through its cross-subject structure, Quadriga University of Applied Sciences offers an education that meets the requirements in management, communications and public affairs:

The European Association of Communication Directors (EACD) is the network for communication professionals from all ﬁelds across Europe. The Association meets the needs of communication professionals working internationally, and provides support for new challenges in the global arena. For more information please visit: www.eacd-online.eu

Quadriga Hochschule Berlin GmbH Werderscher Markt 13 D-10117 Berlin Phone: +49 (0) 30/44 72 94 00 Fax: +49 (0) 30/44 72 93 00 www.quadriga.eu

Communication Director is an international quarterly magazine for public relations and communications. Communication Director is also the host of the European Excellence Awards. www.communication-director.eu

Contact

For further information regarding the conference or registration process, do not hesitate to contact us! Conference coordinator: Anca Scurtu anca.scurtu@quadriga.eu 14

Registration Queries: Dennis Schultz dennis.schultz@quadriga.eu

1. Discounted Prices Quadriga University offers discounts on the listed prices of certain conferences for members of the European Association of Communication Directors (EACD) and other partner associations. Subscribers to our media partner, Communication Director magazine, also receive a discount on the attendance fees for seminars and symposia. The participant’s personal membership and/or subscription must be presented, current and veriﬁed at the time they make a seminar booking. Discounted prices are only valid if the amount invoiced is received by Quadriga University within the time stated on the invoice. 2. Cancellation If a booking is cancelled and no replacement participant can be found, the following cancellation charges will be incurred: • Cancellation 31 days or more before the event takes place: no charge • Cancellation between 14 days and 31 days before the event takes place: 50% of total price • Cancellation less than 14 days before the event takes place: 100% of total price • Please note that cancellations should be in written form. 3. Cancellation and changes Quadriga University reserves the right to cancel or reschedule seminar locations or times, or to arrange a substitute instructor if this is absolutely necessary due to there being less than six participants, an unforeseen problem with the instructor, or other unforeseen reasons out of the control of Quadriga University. In these cases, Quadriga University is not required to compensate travel or accommodation costs, loss of working time or other damages, and in other cases, only when there is gross negligence. If relocation is not reasonably possible for the participant, then they are entitled to cancel the booking immediately and without charge. 4. Place of Jurisdiction Berlin.

Registration The registration fee includes participation in the programme, all conference documents and dinner and lunch buffets, as well as coffee breaks. Travel expenses and accommodation are not included in the price. A booking confirmation and an invoice will be sent to you after registration. Please remember to include your name in the transaction reference when making a payment. As the number of participants is limited, please be aware that your registration is only valid after receiving a booking confirmation. Please feel free to contact us should you not receive confirmation within 24 hours. Registration Queries: Dennis Schultz dennis.schultz@quadriga.eu

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