ECHO
November 2018 Vol. 20 Issue 11
STORIES AND NEWS FROM THE HSS FAMILY
HSS Family Members “Speak Up” at Annual Culture of Safety Day n November 8,
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HSS family members
gathered together for
HSS Receives Press Ganey Guardian of Excellence Award for Sixth Year roviding our patients with the best possible
P
Culture of Safety Day
experience while in our care is something we
to recognize the
pride ourselves on at HSS. It is part of our
important role safety plays in excellent patient
foundation as an organization and is top of mind in
care. With the theme of
everything that we do. On November 13, Press Ganey
“Speak Up,” this year’s
recognized HSS for our top performance in patient
event featured an
experience, naming our organization a 2018
education fair where
Guardian of Excellence Award® Winner. “At HSS, we are committed to helping people
attendees learned about the different facets of safety at HSS, as well as
The winners of the Marion Hare Patient Safety Champion Award posed with Marion Hare, Dr. Albert and Lou Shapiro.
move better so they can live better,” said Lou Shapiro, President and CEO. “As a world leader
an awards ceremony where HSS family members
focusing on the need for employees to speak up in
in musculoskeletal health, we put patients first
were recognized for their role in patient safety.
order to achieve our goal of zero preventable harm.
and are honored to have earned this distinguished
“This year’s Culture of Safety Day was about
HSS Team Training (HTT) Master Trainers were on
recognition for the sixth consecutive year.”
empowering every member of the HSS family
hand to share information on our partnership with
to speak up,” said Scott Possley, Assistant Vice
LifeWings consultants to improve OR and periopera-
President, Quality & Accreditation. “Just like
tive communications in order to create an even
everyone here serves as a leader of HSS, we also
better place for patients to receive care. Finally, the
all play an important role in keeping patients safe
Employee Safety and Body Mechanics Team stressed
and achieving zero preventable harm.”
the importance of keeping HSS family members safe
During the fair, those in attendance had the
in order to better help keep patients safe through
opportunity to learn about the many ways in which
programs like body mechanics training sessions
we are keeping patients – and HSS family members
and the use of safe patient handling equipment.
– as safe as possible. Representatives from the
To open up the awards ceremony, Scott welcomed the
Language Services Department shared how they
crowd and talked about the importance of speaking
help contribute to patient safety by addressing
up. He then recognized the Good Catch of the Month
communications problems that might arise from
winners from the past year, acknowledging how their
language or cultural barriers. Team members from
reports of near-misses helped prevent patient harm.
HSS family members Chao Wu, Keesha Holmes, Ann LoBasso, Vaughn Hansen and Latoya Benwarisigh pose with Press Ganey CEO Patrick Ryan.
Risk Management and Quality and Accreditation
Next, Melissa Medina, Director of Employee
The Press Ganey Guardian of Excellence Award® is
explained the importance of the Occurrence
Safety, took the stage to talk about a contest that
a nationally recognized achievement for those who
Reporting System and Root Cause Analysis,
was held to rename the Occurrence Reporting
have sustained performance in the top 5 percent for
System. She announced Bo Chu Hong, Manager,
patient experience during the course of a year of
Food & Nutrition, as the winner with the name
data. HSS has been awarded this recognition for six
S.T.A.R., which stands for Staff to Advocate
consecutive years for outstanding inpatient and
Reporting. (See callout box for more information.)
HCAHPS performance.
A STAR Is Born! Our patient and employee occurrence reporting system has a new name: Staff To Advocate
Todd J. Albert, MD, Surgeon-in-Chief and Medical
Reporting – S.T.A.R. Bo Chu Hong came up
Director, then addressed the crowd to talk about
with the name because we must always come
the HTT initiative. He recognized and congratulated
forward to avoid being in the dark. By reporting,
the four members of the perioperative team who
HSS family members are not only STARs, they
were certified by LifeWings as Master Trainers
are advocates for all of us. If we have more
and who now carry on and lead the program here at
STARs – occurrence reports – we have a higher
HSS. These individuals are Danielle Galan, Physician
chance of reaching our goal of zero preventable
Assistant; Michael Deng, Radiologic Technologist;
harm. This is why it is so important that we
Stephen Haskins, MD, Assistant Attending
all speak up!
Anesthesiologist; and David Negron, Surgical Tech I.
CONTINUED on page 2
CONTINUED on page 2
Inside
4 7
Jillian Rose Honored with Distinguished Educator Award HSS Supports Runners at TCS New York City Marathon
Press Ganey Guardian of Excellence Award CONTINUED FROM COVER “It is rewarding to be part of a medical staff that is devoted to researching the latest advancements in treatment for all musculoskeletal conditions,” said
CONTINUED FROM COVER Finally, Lou Shapiro, President and CEO, spoke
formally launched our Culture of Safety Program in
about patient safety.
2008. Under her leadership, our culture of safety
“Culture is the foundation for the success of our
ranking, a measure of confidence in leadership focus
organization,” said Lou. “Success requires leadership
on safety, increased significantly.
by everyone, and to be a leader you need to speak
Congratulations to this year’s winners, Berenice
up. We need to have an environment that allows
Adams, Social Work Manager; Lisa Ipp, MD, Chief
everyone to speak up.”
of Pediatric Medicine; Blesy A. Kurian, Lead Analyst,
Director. “From motion analysis to virtual reality,
He also announced the winners of the Marion Hare
Information Technology; Stephanie McKinney-Koo,
HSS physicians implement the best practices in
Patient Safety Champion Award. This award was
Physician Assistant; David Negron, Surgical Tech I;
all initiatives to improve patient care and elevate
established in 2010 to recognize HSS family members
and Neetu Singh, Pharmacy Technician.
patient satisfaction.”
who embody a passion for learning and collaboration,
Thank you to everyone who helped to make Culture
Todd J. Albert, MD, Surgeon-in-Chief and Medical
“Getting patients back to how they want to live their lives is our utmost priority,” added Chao Wu, Chief Patient Experience Officer. “Guided by committed leadership, systematic feedback and a dedicated team of physicians and staff, we are able to continuously evolve our model of care to best treat each patient.” Earning this honor was a truly collaborative effort by every single member of the HSS family. It is through shared leadership – with every individual serving as a leader of HSS – that we are able to continuously provide world-class care and overall experience to our patients.
and who demonstrate commitment to patients by
of Safety Day a success, especially Noreen Eustace,
inspiring patient safety and quality improvement work.
Coordinator, Quality & Accreditation. And thank you
The award was named after Marion Hare, a nurse
to all HSS family members for recognizing the
and former Vice President of Operations at HSS, who
importance of patient safety!
Caring for Our Most Medically Complex Patients ealthcare is becoming increasingly more
H
specialized, fragmented and complex, and
the care of the orthopedic patient is no
exception. Because of this, nursing management
Thank you to the entire HSS family for your
at HSS identified a further need for coordination of
dedication to our organization and to our patients.
care among the most medically complex patients
This recognition would not have been possible
coming through our organization. The result was
without all of you!
the creation of the Complex Care Clinical Navigator
Making Rounds
(CCCN) role. This role was developed by an interdisciplinary
Stacey France, Cristina Botero, Siobhan Cooney, Kimberly Rice and Shawna Townsend
team led by Stephanie Goldberg, RN, MSN,
guide patients and families through important
NEA-BC, Senior Vice President of Patient Care
activities, such as intensive medication management,
Access “Making Rounds” at www.hssmakingrounds.com
Services and Chief Nursing Officer, to address several
glucose control and self-care education. Following
to read the below posts and more. I look forward to
areas of improvement. These include identification
surgery, the CCCNs conduct inpatient rounds,
of the most complex patients, same-day surgical
which include patient assessment, education,
cancellations/issues, readmissions within 30/90
interdisciplinary collaboration with the entire care
• Thank You for Your Kindness
days, identification of areas of improvement at transi-
team and assistance with discharge planning.
• Honoring Our Veterans
tions of care, overall patient experience and support
Once a patient is discharged, he or she receives a
of orthopedic nurse advancement and education.
call from a CCCN within 24-48 hours. Frequent
In February, five CCCNs – Cristina Botero, MSN,
contact is then made over the next 90 days to
RN, AGPCNP-BC; Siobhan Cooney, MSN, RN, FNP-
ensure that everything is going well for the patient.
OC, ONC; Stacey France, MSN, RN, AGPCNP-BC;
The 90-day post-discharge follow-up is unique to
Kimberly Rice, MS, RN, CNL-BC, ONC; and Shawna
HSS, as similar programs typically follow up with a
Townsend, MS, RN, CNL-BC, CPN, ONC – began
patient for only 30 days after discharge.
caring for patients in this new role. All of the CCCNs
As of November, CCCNs have received 281 patient
are advanced practice nurses who had worked as
consults, with 82 who have been followed for the
News & Insights from Lou Shapiro, President and CEO
your comments. – Lou Shapiro
• Continuing on Our Journey • Kindness
Compliance Helpline Reminder The Compliance Helpline is a service for employees who wish to anonymously or confidentially report suspected violations of the Hospital for Special Surgery’s Code of Conduct, officially stated policies or relevant public laws and regulations. This includes concerns about patient safety.
RNs across different units at HSS before applying
complete 90 days post-discharge. Preliminary
for and accepting this new role. Before beginning to
data has shown that the CCCN role has improved
work with patients, they created a workflow to
tracking of readmissions within 30/90 days,
address specific issues through specialized training,
improved patient understanding of and satisfaction
interdisciplinary needs assessment interviews
with the orthopedic surgical experience, impacted
throughout HSS and a literature review.
same-day cancellations of surgery and provided
The Helpline does not replace other resources available to you, including supervisors, managers and Human Resources staff, but it is an alternative channel available to you 24 hours a day, 365 days a year. It is operated on our behalf by National Helpline Services, Inc., an independent firm.
The CCCNs work with a variety of surgical patients
greater opportunity for nursing advancement
The Compliance Helpline number is 888-651-6234.
through three episodes of care – pre-operative,
beyond the clinical ladder.
All information will be kept confidential unless the law requires it to be shared with law enforcement authorities. Hospital for Special Surgery policy forbids any retribution or retaliation against an employee who reports a compliance issue in good faith.
post-operative and post-discharge. These are the
Introducing the role of the CCCN at HSS is one more
most complex patients coming in for surgery,
way that we are serving as leaders in the field of
regardless of the procedure they are undergoing.
musculoskeletal health. This is just one of many
Prior to surgery, the CCCNs work with patients to
examples of how we are always improving on our
review home management of chronic conditions
already world-class patient care by ensuring we are
and medications, as well as patient goals. They also
never comfortable with the status quo.
If you have any questions or concerns, contact the Corporate Compliance office directly at x774-2398.
2
Annual Culture of Safety Day
Dr. Mary K. Crow Receives 2018 Presidential Gold Medal at ACR
HSS at ACR At this year’s American College of Rheumatology (ACR) Annual Meeting, HSS presented several
ary K. Crow,
Dr. Crow plays an integral role in creating and
studies related to innovations and leading research
MD, Physician-
expanding centers of excellence at HSS, serving
in rheumatology.
in-Chief, was
as Director of the Autoimmunity and Inflammation
M
Screening for Tuberculosis before Initiating
recently recognized for
Research Program and Co-Director of the Mary
her outstanding career
Kirkland Center for Lupus Research.
achievements in
“HSS is a world leader in orthopedics and
Catherine H. MacLean, MD, PhD, Chief Value
rheumatology. On
rheumatology, and physicians across all specialties
Medical Officer, published a study that reviewed how
October 20, she received
have the incredible opportunity to collaborate,”
often patients received an appropriate tuberculosis
the 2018 Presidential
said Todd J. Albert, MD, Surgeon-in-Chief.
screening prior to initiating TNF inhibitor therapy.
Gold Medal presented by
“By working with Dr. Crow and her team, we
the American College of
are able to transform and personalize care
Rheumatology (ACR) during their Annual Meeting in
delivery, improve patient care and outcomes,
Chicago. This is the highest honor that ACR presents
and implement advances in treatment for
to one individual each year. Winners have made
numerous conditions.”
important contributions to clinical medicine, research, education and administration.
During Dr. Crow’s tenure as Chief, the Department of Rheumatology has recruited 12 new adult and
Dr. Crow, who has been a member of ACR for 35
pediatric rheumatologists, along with infectious
years, is the second woman as well as the second
disease and metabolic bone disease specialists,
HSS physician, following Physician-in-Chief Emeritus
and has established a dedicated team of
Charles L. Christian, MD, to receive this distinction.
perioperative medicine internists. The department’s
“It’s a tremendous honor to receive this award,”
physicians evaluate and manage the full spectrum
said Dr. Crow. “Throughout my career, I have worked
of rheumatic diseases, with more than 40,000
to improve the understanding and treatment of
patient visits in 2017.
autoimmune rheumatic diseases to increase the
Dr. Crow is also passionate about mentoring women
quality of patient care.”
working in rheumatology. She is devoted to growing
Dr. Crow’s research efforts have contributed to
the number of women in the field and supporting the
identification of new targets for therapy, and her
development of clinical investigators.
work has established the rationale for drug
“Her dedication to advancing the careers of the
development programs testing new treatments
next generation is second to none,” said Jane E.
for lupus patients.
Salmon, MD, Attending Rheumatologist. “She is
After being appointed physician-in-chief in 2010,
the iconic role model for women in our field. She
Dr. Crow led an initiative to establish a perioperative
has inspired, mentored and paved the way for many
medicine program here at HSS to optimize outcomes
women in rheumatology.”
of patients with rheumatic disease who undergo
Congratulations, Dr. Crow, on this well-deserved
orthopedic surgery procedures. HSS perioperative
honor, and thank you for serving as a leader
medicine guidelines have since been applied to more
of HSS!
than 30,000 surgeries at HSS.
TNF Inhibitors: How Well Do We Do? A Nationwide Experience
Patterns of Medication Use in a Validated Cohort of Psoriatic Arthritis (PsA) Patients Sergio Schwartzman, MD, Associate Attending Physician, investigated the use of methotrexate in patients with psoriatic arthritis. Is Frailty Associated with Worse Outcomes after Total Joint Replacements? HSS researchers found that frailty does not appear to be independently associated with worse outcomes one year after joint replacement. SLE Flares during and after Pregnancy Are Mild and Occur at Similar Rates Investigators from HSS analyzed data from an observational study of lupus flares in pregnant women. Study Shows Volunteering Benefits Those with Lupus The Department of Social Work Programs found that volunteers for LupusLine®, a free telephone counseling service, benefit from the feeling of mutual support and personal development. Complementary Practices as Alternatives to Pain: Effectiveness of a Pain Management Program for Patients in an Orthopedic Clinic Maggie Wimmer, Coordinator of Programs and Outcomes, Public and Patient Education, found that complementary practices like meditation and mindful breathing helped patients manage chronic pain and, in some cases, reduced the need for medication such as opioids.
New Medical Staff Sravisht Iyer, MD Sravisht Iyer, MD, is an Assistant Attending Orthopedic Surgeon at HSS specializing in the application of minimally invasive surgical techniques to treat and manage spinal conditions involving the cervical, thoracic and lumbar spine. Dr. Iyer sees patients in Manhattan, Westchester and Stamford. In addition to receiving his medical degree from Harvard Medical School, Dr. Iyer received a specialized degree in Health Sciences in Technology with coursework at Harvard and MIT. He completed his orthopedic residency here at HSS, followed by a fellowship at Rush University Medical Center. He has also traveled internationally to learn specialized techniques in spinal surgery including time spent with Dr. Oheneba Boachie-Adjei at the FOCOS Orthopedic Hospital in Accra, Ghana. At HSS, Dr. Iyer has received several honors, including the Hospital for Special Surgery Academic Achievement Award, the Weill-Cornell Medical Center Distinguished Housestaff Award, the Eduardo A. Salvati Resident Research Grant and the Lewis Clark Wagner Resident Research Award. Dr. Iyer’s basic science research is focused on improving techniques to achieve spinal fusion, and his clinical research focuses on optimizing patient indications and outcomes in spine surgery.
3
Jillian Rose Honored with the Distinguished Educator Award ducation is
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“To be recognized for doing work that is your life
her calling and decided on a career in health policy
foundational to
passion is an amazing honor,” said Jillian. “This
and social work.
HSS. As the leader
award is especially meaningful to me as a social
Jillian fosters education in rheumatology care
in our field, it is important
worker and a change agent for people who are
through a number of initiatives at HSS. She plays
that we share our
disproportionately affected by negative healthcare
an integral role in our Community Health Needs
knowledge across all areas
outcomes. I am committed to education as a
Assessment and Community Service Plan, and,
of the organization with
platform to empower both patients and healthcare
since 2005, she has overseen Charla de Lupus
others. A member of the
providers to achieve the best healthcare outcomes.”
(Lupus Chat)® and LupusLine®, nationally
HSS family, Jillian Rose,
“It is hard to imagine a more passionate, innovative
recognized peer support and education programs
LCSW, MPH, Director of
and committed rheumatology educator than Jillian,”
for people with lupus and their families.
Community Engagement,
said Roberta Horton, LCSW, ACSW, Assistant Vice
Jillian has developed and implemented organization-
Diversity and Research, was recently recognized
President, Department of Social Work Programs.
wide training for the HSS family on working with
for her role in educating others as she received the
“Her vision and implementation of rheumatology
multicultural populations and fostering an inclusive
Distinguished Educator Award from the Association
educational initiatives seek to engage others to be
environment for the LGBTQ community. She also
of Rheumatology Health Professionals (ARHP)
curious and to be passionate about discovering,
participates in quality initiatives to develop
at the annual meeting of the American College of
learning and integrating new knowledge. Jillian
appropriate tools and evaluation processes to
Rheumatology/ARHP in Chicago on October 20.
accomplishes this not only through her teaching,
ensure the highest quality care for all. Recently,
The award honors an ARHP member who has
supervision, presentations, research and program
Jillian was co-investigator on a national study
demonstrated sustained excellence in the teaching
development, but also by creating safe learning
training research coordinators at nine hospital
of patients and students/trainees, including health
environments from which enhanced self-awareness
centers focused on engaging Latina and African
professional students, medical students, residents,
and understanding emerge.”
American women to examine their treatment options for arthritis using a decision-making tool.
graduate students and/or fellows, with their primary
Growing up in an impoverished village in Guyana,
focus being rheumatology-related content.
Jillian began to experience firsthand the impact that
Jillian has shared her knowledge as a rheumatology
Jillian, who began her career at HSS in 2005,
a lack of health education and access can have on
educator through numerous national and international
is recognized by her colleagues as an innovative
communities. She moved with her family to the US
conferences and public forums, presentations and
thought leader, talented educator and compassionate
when she was 11, and later began her undergraduate
volunteer opportunities. She has been recognized over
individual. She dedicates much of her work to
studies at Providence College in Rhode Island. While
the years with several awards at HSS and continues to
understanding inequalities in rheumatology care and
taking a course in public health, she began to truly
serve as a leader of our organization.
addressing them through educational programs for
understand the impact of poorly-designed and
Congratulations, Jillian, and thank you for sharing
health professionals, as well as patients, to promote
inaccessible health services on marginalized
your expertise and knowledge with others inside
the highest quality of care for all.
minority communities. It was then that she found
and outside of HSS!
Annual Autumn Benefit Supports Commitment to Education n October 26, HSS hosted the Annual
The recipients of these awards were selected by the
concern for the interest and welfare of the residents
Autumn Benefit at Guastavino’s in
graduating residents and fellows for the contributions
and who acts as a trusted guide and mentor.
Manhattan in support of our ongoing
they have made to their education and careers.
Finally, Peter Sculco, MD, Assistant Attending
Russell Warren, MD, Attending Orthopedic Surgeon,
Orthopedic Surgeon, was honored with the
was attended by over 430 guests and raised more
was honored with the Philip D. Wilson Jr., MD,
Richard S. Laskin, MD, Young Attending Award.
than $1.1 million to support research, training,
Teaching Award. This award is given to the attending
This award is presented to an attending physician who
education and academic programming. This year’s
physician who has demonstrated an outstanding
demonstrates exemplary teaching skills and qualities
event was chaired by Barbara Albert, with Anne
commitment to resident education as deemed by
for being an outstanding academic physician.
Altchek, Sandra Kozlowski and Mary Lee Shapiro
the graduating chief residents.
Congratulations to all of the physicians who were
Next, Mathias Bostrom, MD, Chief of Hip Service,
recognized at the event, and thank you to all
During the benefit, three HSS physicians were
was recognized with the Nancy Bischoff Mentor
members of the HSS family who played a role in
recognized with awards for their commitment and
Award. This award is presented to an attending
organizing this important benefit.
dedication to educating our residents and fellows.
physician who has consistently demonstrated
Peter Sculco, MD; Russell Warren, MD; and Mathias Bostrom, MD, were honored at the event.
Event Chair Barbara Albert poses with Todd Albert, MD; Co-Chair Sandra Kozlowski; Lou Shapiro; and Co-Chair Mary Lee Shapiro.
O
commitment to medical education. The event
serving as co-chairs.
4
The Autumn Benefit was held at Guastavino’s in Manhattan.
Recognizing the Importance of Spiritual Care at HSS t HSS, we are committed to caring for the
A
whole person by promoting a balance of physical, mental and spiritual well-being, and
Employee Activities Committee Sponsors Annual School Supply Drive
our Spiritual Care Department plays a key role in this SS family members once again contributed
H
care. HSS and the Spiritual Care Department were
to local students in need with the annual
recently recognized for this with the 2018-2020
school supply drive sponsored by the
HealthCare Chaplaincy Network (HCCN) Excellence
Employee Activities Committee (EAC). The supplies
in Spiritual Care Award. “HSS was the first organization to be awarded with this designation in 2015, and we are honored
Sister Margaret Oettinger, Chaplain Margo Heda, Chaplain Elaine Chan and Reverend Margaret Tuttle
collected on the main campus were given to deserving HSS pediatric patients.
to continue to be recognized for our excellence
As HSS continues to grow and evolve, services
Our regional locations in Westchester, Paramus and
in spiritual care,” said Sister Margaret Oettinger,
offered by the Spiritual Care Department have
Long Island also participated in the drive, collecting
Director of Spiritual Care. “We are committed to
evolved as well. Chaplains now provide spiritual
backpacks, lunch boxes, art supplies and more.
enhancing the care of all patients, as well as our
care to patients at the HSS ASC of Manhattan and
These supplies were donated to local schools in
own HSS family members, through caring for the
have extended their coverage to same-day surgery
Yonkers, NY; East Orange, NJ; and Uniondale, NY.
spirit and addressing spiritual well-being.”
patients on the main campus. In addition, dedicated
“Many deserving students were able to start the
According to HCCN, the award signifies that our
volunteers expand the availability of spiritual care,
school year with new backpacks and supplies
organization is committed to addressing our
including Eucharistic Ministers who come to HSS
because of the continuing generosity of members
patients’ spiritual and religious needs through best
daily and students from Regis High School who
of the HSS family,” said Mary Hargett, Director
practices in spiritual care, including employing an
are interested in hospital ministry. CCTV has also
of Education and Clinical Initiatives, Department of
interdisciplinary approach to spiritual care, engaging
been installed in the chapel on the first floor of the
Anesthesiology, Critical Care & Pain Management,
in quality improvement projects and strategically
main hospital, which provides Mass and spiritual
who led the event for the EAC.
deploying chaplaincy care resources.
reflection live-streamed to TVs in hospital rooms
Thank you to everyone who donated to this
free of charge.
great cause!
Currently, we have five board certified chaplains at HSS who are trained to serve as spiritual care
The Spiritual Care Department also provides care
specialists within the healthcare field. Chaplains
to HSS family members to address spiritual well-
assess patients, families and HSS family members
being. Offerings include one-on-one confidential,
for spiritual and emotional needs; provide in-depth
personalized spiritual and emotional support;
and specialized patient-centered spiritual care
the Spirituali-Tea stress relief program to counter
interventions that are sensitive to the unique
burnout; and celebrations for the HSS community,
spiritual, emotional, religious and cultural needs
such as the Model Seder, Blessing of the Hands and
of the person being served; and identify and
Spiritual Care Week.
contribute to a specific positive outcome. They
Thank you to all members of the Spiritual Care
then collaborate with the entire care team to clearly
Department for your commitment to the spiritual
communicate their assessment, intervention and
well-being of our patients, visitors and colleagues,
outcome to ensure the patient is receiving the best
and congratulations on being recognized for
care possible.
Excellence in Spiritual Care!
Employee of the Month
Peyton Katz, Liliana De Jesus, Christopher James, Pamela Katkin and Mary Hargett display some of the supplies collected on the main campus.
November 2018 – William Behrns Congratulations to William, Employee of the Month for November. William is a Clinical Specialist in PT - Joint Mobility who has been a member of the HSS family since 2016. He has been described as a go-to provider in his department, serving as an asset to colleagues and patients alike. As part of his role, William helps to train new team members and rotators in his section. He took on the responsibility of revamping the education program, quickly becoming recognized as an educational leader in the department. He serves as a role model and mentor to his colleagues. William is held in high regard by his patients. He is approachable, caring and compassionate, immediately putting patients at ease. He completes thorough patient assessments and carefully selects treatment plans to provide the highest standard of care.
Judith Valenti and Robin Brendel pose with Veronica Schauder, a social worker at the school where supplies collected at HSS Long Island were donated.
5
Back in the Game SS’s online patient forum – Back in the Game
H
– now has more than 2,100 patient stories!
The postings share how HSS helped patients
get “back in the game.” Every month we will include one of the stories that highlights the extraordinary care members of the HSS family provide. Read how HSS helped Allie Clement of Falmouth, ME get back in the game. In November of 2016, after playing basketball for 20 years of my life, I experienced my
Nurses Share Their Experience From the 2018 National Magnet Conference n late October, 29 members of the Department of
I
is what we continue to model. It is really about how
Nursing attended the 2018 ANCC National Magnet
HSS nurses thoroughly interact with patients,
Conference in Denver, CO. More than 10,000
families and the interdisciplinary team to impact
nurses from all over the US were in attendance, giving
positive and qualitative patient outcomes. I was
HSS attendees the opportunity to see what it’s like to
honored to be able to experience our contribution
be a Magnet nurse across the country.
to what we already exemplify as the gold standard of
We invited two HSS nurses who attended the
our practice.
conference to share their experience with the entire HSS family.
Arnulfo Dela Torre, BSN, RN, ONC Nurse Coordinator, 9th Floor
first real injury. As a college
Adero Gaudin, RN
Attending this year’s Magnet conference in Denver,
junior shooting guard, I was
CN I, 6th Floor
Colorado on behalf of HSS was a tremendous honor.
driving baseline to get to the
HSS nurses display an incessant proclivity for
I was very excited to represent our nursing team and
basket and boom, my season
excellence. Being recognized for a “job well done” is
our entire organization during my first time taking
was over. I tore my ACL and
both gratifying and validating. Given the opportunity
part in this prestigious event.
meniscus in my right knee.
to attend the Magnet conference amongst a group of
After having a father who has
There were more than 10,000 attendees at this year’s
amazing nurses and transformational leaders has
torn one and a sister who has
conference. Their energy and wide-eyed enthusiasm
made me feel like a valued member of such a
torn two, I thought I was untouchable and that
was palpable, and it was such an amazing feeling to be
dynamic team, and for that I am grateful.
part of it. From the opening ceremony to the award
To see firsthand how significant and distinct our Magnet
designation celebration of hospitals, the overwhelming
this could never happen to me. When I went down, I instantly knew what had happened.
designation is has made my experience worthwhile.
sense of support between practitioners and pride
After doing a lot of research on where I should go in
Celebrating the appointment of other hospitals who
taken in providing exceptional patient care that
order to be able to recover and play basketball again,
also share common goals and values was so fulfilling
embodies Magnet’s ideals was evident.
I knew HSS and Doctor Allen were right for me.
and displayed camaraderie. The success of others
My sister had not had the best experience with
Being present for the educational sessions, brilliant
is the success of our progress and professional
her surgeons (not at HSS) and I wanted to ensure
speakers and morale boosting presentations was
development. We should support and empower every
I would recover properly.
invaluable to my personal and professional growth.
nurse and every organization to be at their very best.
I cannot adequately express my gratitude about
After a long and tough year of rehab, in October
Working in an environment where autonomy and
having been able to participate in such a unique,
of 2017 I was ready to step foot on the court again.
accountability help define high-quality patient care
professionally gratifying experience.
Unfortunately, just two short months later on December 6, 2017, I tore my left ACL and meniscus. I was going for a breakaway layup and went up off of two legs and ended up on the ground in excruciating pain. Again, I knew exactly what happened. Fortunately, I was able to take a red-shirt year and had another opportunity to get back on the court. Now it is October of 2018 and I just completed my first week of practice back on the court. I am so excited about the upcoming season and am so thankful for the care of Doctor Allen, Theresa [Chiaia] and Jamie [Osmak] for helping me every step of the way. Without them, I would not be confident enough to get back on the court and play the game I love so much!
Members of the Department of Nursing at the 2018 ANCC National Magnet Conference
Medical Library Honors Dr. Philip D. Wilson Jr.
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he Kim Barrett Memorial Library is a place where all HSS family members can focus
and serving as a role model and inspiration for young,
on their education, and in the library is a
aspiring orthopedic surgeons. He is remembered by
T
fostering innovation in graduate medical education
dedicated space for orthopedic residents to study
those who knew him as a leader in orthopedics, an
and work on their research. Last month, to honor
innovator, a mentor, a colleague and a friend.
Philip D. Wilson Jr., MD, for his passion and
To commemorate the occasion, past and present
leadership for the education of residents, this
surgeons-in-chief gathered together with Dr. Wilson
dedicated room was named “The Phillip D.
Jr.’s former office staff, Mary Birnbaum and Leslee
Wilson Jr., MD, Residents’ Study.”
Wong; Lou Shapiro, President and CEO; and David
During his 17-year tenure as surgeon-in-chief from
B. Levine, MD, Emeritus Director of Alumni Affairs,
1972 to 1989, Dr. Wilson Jr., who passed away in 2016,
whose idea it was to honor Dr. Wilson Jr. with the
also held the role of Director of Resident Training,
naming of this space.
Dr. David B. Levine, Dr. Russell F. Warren, Lou Shapiro, Mary Birnbaum, Leslee Wong, Dr. Todd Albert and Dr. Thomas Sculco gathered together to celebrate the naming of “The Phillip D. Wilson Jr., MD, Residents’ Study.”
HSS Supports Runners as the Official Hospital of the TCS New York City Marathon SS was proud to once again serve as
H
• HSS had the opportunity to have clinicians speak
Following the big day, on Marathon Monday, the HSS
the Official Hospital of the TCS New York
on three different topics at the Marathon Expo in
Marathon Monday Recovery Zone saw nearly 400
City Marathon, supporting our commitment
the days leading up to the main event.
runners come through for guided stretching and
to helping people move better so they can live better. Nearly 1,000 runners were exposed to HSS before, during and after the Marathon, and our participation achieved 2.5 million online and broadcast impressions for HSS on WABC. Leading up to race day, several events were held to
On race day, HSS had a strong presence. We hosted
foam rolling and introduced Norma-Tec boots for the
two Recovery Zones – one at the TCS VIP reception
first time.
and one at the New Balance VIP reception – where
Thank you to everyone who volunteered before,
performance and rehabilitation staff helped runners
during and after race day!
stretch and recover post-race. We also had a team of employees volunteer to provide water to help
prepare runners for the Marathon.
marathoners stay hydrated at the Poland Spring
• Monthly social media chats took place from July
Hydration Zone at Mile 17. Finally, 31 members of
through November, giving runners a chance to
Team HSS actually ran the Marathon – our largest
interact with HSS clinicians regarding questions
number ever!
and concerns.
Congratulations to all of the runners: Martha
• HSS hosted five Running 201 classes covering
Alarcon, Bridget Assip, Jason Basco, Joseph
topics including Strategies for Running in the
Brucato, Tiffany Chag, Corinne DePue, Pam Geisel,
Summer, Sleep & Performance, Hot Topics in
Todd Gorlewski, Evan James, Nina Lesh, Thomas
Marathon Training, Pilates and a preview of
Li, Jennifer Lister, Michela Manni, Niv Marom,
Performance Services at HSS.
Jordan Metzl, Kelly Moore, Meghan Newcomer,
• We also hosted two events at the RunCenter on strength training and foam rolling, as well as two
Edd Ricker, Michael Sarmiento, Mahdi Siddiqui, Morgan Strouse, Karen Sutton, Carolyn Tinio,
sessions of yoga in Spanish and English for 95
Brett Toresdahl, Mac Lester Valenzuela, Brian
runners traveling from Latin American countries
VanVelzor, Anny Velez, Ryan Verbic, Renee Wilson,
to New York for the Marathon.
Cathy Wysin and Michelle Yang.
HSS family members provided water to help marathoners stay hydrated at the Poland Spring Hydration Zone at Mile 17.
Congratulations to all members of Team HSS who ran this year’s TCS New York City Marathon!
Members of the Rehabilitation Department helped runners stretch and recover from the race at the HSS Recovery Zone.
Employee Safety Zone All for Stretching? Stretching for All! If you start hearing salsa music in the halls, don’t be alarmed. It’s the Employee Safety Team! We’ve kicked off a new and exciting program training HSS family members on ways to move better and stay loose during the day. We wanted to do something different to compliment the in-services we currently provide on proper body mechanics while still keeping the focus on safety. So, at shift change, we began holding stretching and movement classes, and the feedback has been overwhelmingly positive! Luba Chernov, MSPT, MPA, Advanced Clinician, is heading up the program, leading the way with her enthusiasm and infectious energy. She arrives at the department with music playing (yes, she accepts requests) and leads all those who attend through a fun 30 minute routine targeted to the specific department. It’s a combination of stretches and exercises designed to loosen up joints, warm up major muscle groups, build energy stores and increase group dynamic. Here’s Luba in action with Ruth Macias, Building Service Aide, Housekeeping Service. This new program is open to all departments across HSS. If interested, please contact the Employee Safety Team at EmployeeSafety@HSS.edu for more information or to schedule a session with your department.
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Milestones Public and Patient Education • Linda Roberts, LCSW; Charles Cornell, MD; Mathias Bostrom, MD; Sandra Goldsmith, MA, MS, RD; Titilayo Ologhobo, MPH; Timothy Roberts, MLS, MPH; and Laura Robbins, DSW, published their article “Communication Skills Training for Surgical Residents: Learning to Relate to the Needs of Older Adults” in the Sept/Oct 2018 issue of Journal of Surgical Education. • Laura Robbins, DSW, Education Institute
NYSAMSS is a local chapter of the National
Michelle Cilenti, PT, DPT, OCS, CSCS, USATF-
Association of Medical Staff Services (NAMSS)
L1; Ji-Nee Dalton, PT, DPT; Polly de Mille, RN,
which supports professional development,
MA, RCEP, CSCS, USAT; Jessica Flores,
mentoring and networking for medical staff
Executive Secretary; Ashley Fluger, CSCS, CPT;
professionals. In this role, Alfred will be a liaison
Pamela Geisel, MS, CSCS; Brian Goonan, PT,
for New York regional physician/practitioner
DPT, SFMA, ART; Lisa Gray, LMT; Julie Khan, PT,
services, including but not limited to hospitals,
DPT, SCS, USATF-L1; Laurey Lou, PT, DPT, SCS,
large private practice groups, health plans,
CSCS; William Marrone, Sports Resident;
Credentials Verification Organization (CVO) and
Yukiko Matsuzaki, PT, DPT, OCS, SCS; Jason
the Department of Health, Joint Commission and
Mayerhofer, PT, DPT, MSPT, MTC, CSCS, SFMA,
other regulatory agencies.
USATF-1; Andrea Minsky, PT, DPT OCS, ART,
Senior Vice President, represented HSS at the
USAT-1; Anil Nandkumar, PT, DPT; Eunice Park,
Aspen Institute’s 2018 Project Play Summit
Rehabilitation
in Washington, D.C. on Tuesday October 16.
• HSS Rehab presenters at NYC Marathon
Rehab Technician; Aditi Penu, Rehab Technician; Janay Perkins, Senior Rehab Technician;
Laura was a panelist for a strategy session that
RunCenter and the NYC Marathon Expo were:
discussed sport sampling and use of the recently
Tiffany Chag, MS, RD, CSCS; Polly de Mille, RN,
Ruane, Senior Manager; Amanda Scheer, PT,
launched Healthy Sport Index. Advisory committee
MA, RCEP, CSCS, USAT; Ashley Fluger, CSCS,
DPT; Simran Singh, Rehab Technician; Jaclyn
members of the Healthy Sport Index include
CPT; Pamela Geisel, MS, CSCS; Hector Lozada,
Smulofsky, PT, DPT, SFMA Level 1; Krystal
James Kinderknecht, MD, Assistant Attending
PT, DPT, OCS, PMA®-CPT; Yukiko Matsuzaki, PT,
Solages, LMT; Bronly Taveras, Patient Access
Physician, and Joseph Janosky, MS, PT, ATC,
DPT, OCS, SCS; Anil Nandkumar, PT, DPT; and
Specialist III; Beatriz Villanova, LMT; Robert
Director, Sports Safety.
Cara Ann Senicola, PT, DPT, OCS, USATF-L1, CYT.
Wallace, PT, DPT CSCS; Emily Weiss, PT, DPT,
Research, Academic and External Activities
• In addition, HSS Rehab wishes to thank our NYC marathon and Marathon Monday event coverage
Leigh-Ann Plack, PT, DPT, USATF-L1; Lori
CKTP; and Curtis Wu, PT, DPT, OCS, SCS, CSCS. • Charles Fisher, PT, MPT, MBA, had a platform
team: Dana Aaron, PT, DPT; Oscar Alvarado,
presentation on “Leveraging Your EHR: Data
Director of Medical Staff Services, was appointed
Patient Access Coordinator; Ashley Apro, Rehab
Collection, Clinical Pathway Optimization and
the New York City Region Representative on the
Technician; Jenna Baynes, PT, DPT, ATC; Tina M.
Operation Efficiency” at the 31st Annual
New York State Association of Medical Staff
Castiello, MSPT, DPT, cert MDT, CEAS II; Tiffany
Congress of the International Society for
Services (NYSAMSS) Board of Directors.
Chag, MS, RD, CSCS; Theresa Chiaia, PT, DPT;
Technology in Arthroplasty in London.
• Alfred Pagan, MBA, CPCS, CPMSM, Senior
Welcome
Picture This
Nicholas B. Abel, Farhana Ahmed, Maria O. Altarejos, Randa Bahrouni, Bernard Bernstein, Francis Bosu, Eunjin Chang, Kristina Chiu, Nicholas DeMarfio, Maria DiFuccia, Jerome Jacobsen, Nancy Keane, Jolanta Klich, Nicole Koulouris, Ernesto Larrea, Elizabeth Mancheno, Felix A. Melenciano, Martha Mercado, Annmarie Oliveras, Katarzyna Pietruszka, Christine Santiago, Jeramy Solema, Mark Youssef
Joint Commission Reporting Hospital for Special Surgery is committed to providing safe, quality care to all of its patients. In the event you have a concern regarding the safety or quality of care provided by the Hospital or the Laboratory, you may report these concerns to the Joint Commission. Please be assured that no retaliatory disciplinary action will be taken if an employee makes such a report. In addition, the Joint Commission has stated that your name will be treated as confidential information, and will not be shared with any other party. You may file your report in the following ways: 1. By email:
complaint@jointcommission.org
2. By fax:
Office of Quality Monitoring, 630-792-5636
3. By mail:
Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181
For fax and mail reports, submissions must be on a Quality Incident Report Form available on the Joint Commission website at www.jointcommission.org. Should you have any questions, please do not hesitate to contact the Executive Offices at x606-1236.
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Barbara Wukovits, RN, BSN, BC, Director of Acute Pain Services, received the 2018 Clinical Practice Award from the American Society of Pain Management Nursing (ASPMN), which is presented to an ASPMN member who has made outstanding contributions to the field of clinical pain practice. Barbara was presented with the award during the annual HSS Pain Management Symposium on October 5. Congratulations, Barbara, on this well-deserved honor!
Editor:
Marisa DeFilipps
Executive Editor:
Rachel Sheehan
Editorial Committee:
Lisa Goldstein, Bruce Slawitsky, John Englehart
Next Issue:
December 2018