The Hotel Show Dubai - knowledge programme

28-30 SEPTEMBER 2015 DUBAI WORLD TRADE CENTRE

KNOWLEDGE PROGRAMME FREE TO ATTEND the

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Strategic Partners

Leisure Show

CONTENTS 05 Vision conference 09 Tecsec summit 10 Design theatre 11 The hub 12 Features

Business lounge Sponsored by

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The Hotel Show Dubai 2015

We made it easier this year Download the new event app and find out all you need to know.

Open to all delegates, the business lounge is a luxurious area for delegates to network, meet speakers, hold business meetings and enjoy complimentary refreshments.

An exciting new retail and entertainment destination on Palm Jumeirah

The Hotel Show Dubai 2015

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The Pointe is a new, vibrant, waterfront destination for relaxed dining, shopping and entertainment, located at the tip of Palm Jumeirah, just across the bay from Atlantis The Palm Dubai.

Overlooking spectacular fountains, The Pointe houses a combination of bustling retail outlets, elegant restaurants and relaxed cafÊs. With ample car parking, The Pointe is also accessible via The Palm Monorail and by boat from many of the nearby resorts, The Pointe is set to bring Palm Jumeirah alive as one of Dubai’s most iconic retail and leisure destinations.

For more information on leasing, please visit the retail leasing office at Ibn Battuta Mall Call 04 362 1900 or log onto www.nakheel.com

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The Hotel Show Dubai 2015

programme Partnered with:

The Hotel Show Dubai 2015

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DAY 1

28th september 10:30 - 10:45 Keynote

Issam AbdulRahim Kazim, Chief executive officer, Dubai Corporation for Tourism and Commerce Marketing (DCTCM)

11:00 - 12:45 MEGA Trends Alan O’Neill

Managing director Kara Change Management

Andre C. Meyerhans Principal Fischer & Meyerhans Architects

Panel discussion Philip Wooler, Area director - Middle East & Africa, STR Global Philip Shepherd, Partner, PwC Middle East Hospitality & Leisure Caroline List, International sales manager, TOPHOTELPROJECTS Martin Cooper, Director - real estate services, head of real estate consulting, Deloitte

13:00 - 13:35 MEGA Project - An inside view - interviews by Gary Wright, Editor of The Big5 Hub Haitham Mattar, CEO, Ras Al Khaimah Tourism Development Authority

Thomas van Vliet, CEO, Paramount Hotels & Resorts Martin Ostermann, Development, Middle East, Melia Hotels International

Andrew J. Fay President/COO Gettys

Catalin Cighi

Managing partner Cain Hospitality Innovation

Avinash Mohan Executive chef The Address Dubai Marina

Christopher Hewett Associate director TRI Consulting

Daousser Chennoufi Edward Harvey Chairman & key architect; Concept creator & partner Draw Link Group; HUES Hotels & Resorts

Director, foodservice and hospitality consultant Tricon Foodservice Consultants

Girish Babu

Hertz Martin

Executive chef Media One Hotel

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Director of human resources Cristal Hotel Abu Dhabi

The Hotel Show Dubai 2015

13:50 - 14:20 Dubai’s theme parks - boom or bust?

Presentation Phil Taylor, Managing director, Team Leisure LLC

14:35 - 15:25 Architecture of the future - how far can it go

Panel discussion Chairperson: Nick Ames, Editor, Middle East Architect Magazine

Salim Hussain, Lead design architect, BSBG Andre C. Meyerhans, Principal, Fischer & Meyerhans Architects Holley Chant, Executive director - corporate sustainability, KEO Yahya Jan, Vice president & design director, NORR Group Consultants International

15:40 - 16:30 A designer’s point of view

Panel discussion Chairperson: Annamaria Lambri, Associate professor of interior design, AUD

Christian Merieau, Founding partner, MMAC Design Associates

Andrew Fay, President/COO, Gettys Dr. Annarita Cornaro, Assistant professor of architecture; Founding partner, AUD; COdESIGN Sejal Patel, Project director, Hirsch Bedner Associates Paul Morisette, Principal & global lead, CHIL

16:45 - 17:30 Refurbishment according to brand standards

Panel discussion

Maria Vafiadis, Founder & managing director, MKV Design

Andrew Fay, President/COO, Gettys Laurent Chaudet, General manager, Pullman Dubai Deira City Centre Hotel and Residences Sejal Patel, Project director, Hirsch Bedner Associates Marc Attenhofer, Key account manager hotels - Middle East/Africa, Geberit International

DAY 2

29th september 10:15 - 10:30 Keynote: Shaping the face of the retail and hospitality landscape in Dubai

Sanjay Manchanda, CEO, Nakheel 10:30 - 11:20 New F&B projects, new territories and pioneering concepts

Holley Chant

Executive director corporate sustainability KEO

Iftikhar Hamdani

Cluster general manager Ramada Hotel & Suites Ajman

Panel discussion Chairperson: Waqar Ahmed Mirza, Commercial director, Middle East & Africa, McQueen’s Group Nicholas Couvaras, Managing director, Kroma

David Thomas, CEO, GLC Investments LLC

Ian Ohan, Founder & CEO, Freedom Pizza Kai Schukowski, Hotel manager, Kempinski Hotel Ajman Avinash Mohan, Executive chef, The Address Dubai Marina Omar El Meghawry, Group deputy CEO, First Equity Partners

11:35 - 12:05 Improving food safety in hotels

Presentation Richard Sprenger, Chairman, Highfield.co.uk Ltd

12:20 - 13:10 F&B brands, concepts and opportunities

Issam AbdulRahim Kazim

Chief executive officer Dubai Corporation for Tourism & Commerce Marketing (DCTCM)

Kai Schukowski

Hotel manager Kempinski Hotel Ajman

Panel discussion

Chairperson: Edward Harvey, Director, foodservice and hospitality consultant, Tricon Foodservice Consultants Catalin Cighi, Managing partner, Cain Hospitality Innovation Salem bin Dasmal, Founder, Silver Spoon Investments Girish Babu, Executive chef, Media One Hotel Daniel G.During, Principal & managing director, Thomas Klein International Markus Thesleff, Co-founder, Whissle Group

Tahir Shah, Owner, Moti Roti LLC

Sanjay Murthy, Managing director, Figjam

13:25 - 13:55 Culinary entrepreneurialism

Presentation Lawrence Assadourian, Strategic multidisciplinary marketer

14:10 - 14:45 The Chefs debate Kate Dicker

Senior consultant Worldwide Kids Company Ltd.

Lakshmi Durai

Chief executive officer Travel Matrix

Panel discussion

Chairperson: Devina Divecha, Senior editor, Caterer Middle East, ITP Business Hospitality Group Avinash Mohan, Executive chef, The Address Dubai Marina

Girish Babu, Executive chef, Media One Hotel Eric Vasta, Executive chef, JW Marriott Marquis Hotel Dubai Christopher Lester, Group executive chef, JRG Dubai Carlos Delosmozos, Executive chef, Crowne Plaza Samir Roonwal, Executive chef, Al Ghurair Rayhaan & Al Ghurair Arjaan by Rotana

Dirk Haltenhof, Resort executive chef, Madinat Jumeirah

15:00 - 15:30 Laurent Chaudet General manager Pullman Dubai Deira City Centre

Maria Vafiadis

Founder & managing director MKV Design

Culture in hospitality

Presentation Nasif Kayed, Managing director, Sheikh Mohammed Centre for Cultural Understanding (SMCCU)

15:45 - 16:15 Customerize your business and drive more sales

Presentation Alan O’Neill, Managing director, Kara Change Management

16:30 - 17:00 Leading with emotional intelligence

Presentation Chantel Samanek, Senior consultant, Dynamic Learning

17:15 - 18:00 Transferring the DNA of your company to your employees

Martin Cooper

Director - real estate services; Head of real estate consulting Deloitte

Sanjay Manchanda CEO Nakheel

Panel discussion

Chairperson: Alan O’Neill, Managing director, Kara Change Management

Sofie Pickhard, Founder, service consultant & trainer, Servicexcellence Hertz Martin, Director of human resources, Cristal Hotel Abu Dhabi Feras Salibi, Cluster director of human resources, Rixos The Palm Dubai Christoffer Thorsheim, Partner, Me In A Box Vagelyn Federico, Human resources director, Dusit Thani Dubai Nasif Kayed, Managing director, Sheikh Mohammed Centre for Cultural Understanding (SMCCU) The Hotel Show Dubai 2015 7

DAY 3

30th september 10:00 - 11:10 Sustainable hospitality - Capacity building and implementation

Seminar facilitated by Emirates Green Building Council

Amelie Zegmout, Head of sales & business development, Gulf countries,

Legrand Hospitality Program; Emirates Green Building Council Nadine O’Connor, Housekeeping manager, Jumeirah Creekside Hotel Bob Busman, Rooms division manager; Regional responsible business coordinator, Radisson Blu Hotel Dubai Deira Creek; Carlson Rezidor Hotel Group

Basant Kushwaha, Director of engineering, Kempinski Hotel Ajman

Martin Kubler CEO Iconsulthotels

Nasif Kayed

Managing director Sheikh Mohammed Centre for Cultural Understanding (SMCCU)

11:20 - 12:00 A hotel viewpoint - sustainability for a better tomorrow

Panel discussion

Chairperson: Zack H.Abdi, Managing director, provectus Iftikhar Hamdani, Cluster general manager, Ramada Hotel & Suites Shadi Bakhour, General manager, Canon Emirates Rohit Salunke, Director of engineering, Sofitel The Palm

12:10 -12:45

Nicholas Couvaras Managing director Kroma

Nick Ames

Editor Middle East Architect magazine

E xploring the opportunity for vocational training - with Dubai College of Tourism Chairperson: Jeff Strachan, Business development director, Dubai College of Tourism

12:55 - 13:35 Development & growth of the mid-range market

Panel discussion

Chairperson: Christopher Hewett, Associate director, TRI Consulting Daniel G. During, Principal & managing director, Thomas Klein International Mark Allaf, Cluster general manager, Hilton Garden Inn Hotels Anna Gemrud Morner, General manager, Stora Hotellet - Umeå Sjömanshus & U&Me - New Hotel Culture Raki Phillips, Senior VP development; Senior partner, INHOCO Group - International Hospitality Consulting Group

13:50 - 14:30 Global growth of boutique hotels Paul Morissette

Philippe Harb

Principal & global lead Chief operating officer CHIL One to One Hotels & Resort

Panel discussion Chairperson: Martin Kubler, CEO, Iconsulthotels Philippe Harb, Chief operating officer, One to One Hotels & Resorts Rabih Feghali, Director - business development, Roya International Stephen Gee, Hotel development director, Zaya Hospitality Moses Barnabas, General manager, XVA Art Hotel

Daousser Chennoufi, Chairman and key architect; concept creator and partner, Draw Link Group; HUES Hotels and Resorts Anna Gemrud Morner, General manager, Stora Hotellet - Umeå Sjömanshus & U&Me - New Hotel Culture

14:45 - 15:15 What’s the value of Waterfrontage?

Rabih Feghali

Director - business development Roya International

Salim Hussain

Lead design architect BSBG

Presentation

Capt. Toby Haws, Head of marinas, ART Marine Marinas

15:30 - 16:00 Keeping venue owners and operators out of jail Presentation Bruno Marx, Owner, Eventknowhow

16:15 - 16:45 Investment in the Egyptian hospitality market

Presentation Omar El Meghawry, Group deputy CEO, First Equity Partners

17:00 - 18:00 Creating the perfect resort experience

Sejal Patel

Project director Hirsch Bedner Associates

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Yahya Jan

Vice president & design director NORR Group Consultants International

The Hotel Show Dubai 2015

Panel discussion Michael Scully, Managing director, First and Foremost Hospitality Lakshmi Durai, Chief executive officer, Travel Matrix (Middle East representative for Celebrity Cruises) Mohamed H Saeed, General manager - Middle East, Royal Caribbean International & Azamara Club Cruises

Kate Dicker, Senior consultant, Worldwide Kids Company Ltd. Carl Palmlund, Senior VP commercial; Senior partner, INHOCO Group International Hospitality Consulting Group

DAY 1 | SEPTEMBER 28TH

NEW

10:45 - 11:15 Is facial recognition technology the answer to all your security problems?

tecsec summit

Keynote

Kees van Donk, Director hospitality, NEC Enterprise Solutions

11:30 - 12:15 The Big IT debate Panel discussion

Chairperson: Terence Ronson, Managing director, Partlink Wael Othman, Director of IT & business solutions, Rotana Hotel Management

Lisa Apolinski, Founder & CEO, 3 Dog Write Inc.

Saahil Mehta, Managing director, ResNet World Leon Smallbone, Director of information technology, Mina Seyahi Complex Prasanna Rupasinghe, Director of information technology, Kempinski Hotel, Mall of the Emirates

12:30 - 13:00 How to satisfy tech savvy guests

Presentation

Terence Ronson, Managing director, Partlink

13:15 - 13:45 Transforming an integrated hotel into a smart hotel Presentation

Rayan Soumsom, Technology manager Middle East and Africa, Crestron

Ali Hashmi

Industry manager, travel & government Google

Catherine Tremeau Senior consultant and RMS partner manager Sabre Hospitality Solutions

Cem Cetinturk

Vice president MEA TravelClick Inc.

14:00 - 14:30

Online behavioural traits of MENA millennials

14:45 - 15:15

‘Mobilizing hospitality’

Presentation

Ali Hashmi, Industry manager, travel & government, Google

Presentation Meriam Elouazzani, Product specialist Middle East Wireless PSS Cisco, Cisco Mohamed Anan, Business development director, hospitality, IPMagix

15:30 - 16:00 IPTV: the new PMS? IPTV’s evolution to Key Customer Service Platform and what it means for hotels

16:15 - 16:45

Rayan Soumson

Technology manager Middle East & Africa Crestron

Saahil Mehta

Managing director, ResNet World

Svetozar Kujic

Community manager Media One Hotel

Presentation Anke Gill, Head of marketing, MVI Systems Ltd.

Revenue maximisation through emerging trends

Presentation Bhanu Chopra, CEO, RateGain Technologies Ltd.

DAY 2 | SEPTEMBER 29TH 11:00 - 11:30

Can hotels rooms ever be too tech?

11:45 - 12:15

ptimise yield and cash-flow through smart machineO learning predictive analytics software solutions

Presentation

Martin Kubler, CEO, Iconsulthotels

Presentation

Philipp Hund, Partner, BLATTCHEN & PARTNER AG

12:30 - 13:00

Core technology with Canon

Presentation

13:15 - 13:45 Best practices to make your online strategies successful

Tarek Zakaria

Managing director Greentec Automation DMCC

Terence Ronson Managing director Partlink

Wael Othman

Director of IT & business solutions Rotana Hotel Management

Presentation

Catherine Tremeau, Senior consultant and RMS partner manager, Sabre Hospitality Solutions

14:00 - 14:30 How to minimise the risk of threats checking into your business

Presentation Samer Abu Arisheh, Regional security account manager, Cisco Security

14:45 - 15:15 Technology foundations for perfect guest experience Presentation Feras Zeidan, Regional manager - construction & smartbuilding segment, Avaya

15:30 - 16:00 Global online bookings in Q2 2015 and trends for future Presentation

Cem Cetinturk, Vice president MEA, TravelClick Inc.

16:15 - 18:00

Exhibitor and visitor IT networking

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DAY 3 | SEPTEMBER 30 10:15 - 10:45

TecSec Silver Sponsor

Relax: The New IP is here

Presentation Samer Ismair, Network consultant, Brocade

11:00 - 11:45

Using social platforms to your advantage

12:00 - 12:30

Wifi reliability, cost and speed; meeting challenges

Panel discussion

Chairperson: Martin Kubler, CEO, Iconsulthotels

Lisa Apolinski, Founder & CEO, 3 Dog Write Inc.

Svetozar Kujic, Community manager, Media One Hotel

Cem Cetinturk, Vice president MEA, TravelClick Inc.

Martin Kubler, CEO, Iconsulthotels

Presentation

Andrea Coppini, EMEA hospitality - systems engineer, Ruckus Wireless

TecSec Bronze Sponsors

13:00 - 13:30 Assessment of energy efficiency in hotels Presentation Tarek Zakaria, Managing director, Greentec Automation DMCC

14:00 - 14:30

Understanding and taking advantage of the Cloud

14:45-15:15

Food Tech - The convergence of F&B and the Internet Nezar Kadhem, CEO, Eat App

Presentation Kevin Ashby, Application platform marketing manager, Microsoft Gulf

TAG US #TALKTECH For more information visit www.thehotelshow.com

15:30-16:00 How mobility helps hotels improve results and the guest experience Presentation

Roger El Khoury, Managing partner, NEORCHA

The Hotel Show Dubai 2015

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NEW

DAY 1 | SEPTEMBER 28TH

design theatre

11:30 - 12:00 The development of hospitality design in the GCC market

Presentation

Rola Al-Zobai, Business development manager, interior design lecturer, National Design Academy

12:30 - 13:00 Latest trends and how to translate into a lasting guest experience Presentation

Paul Morisette, Principal & global lead, CHIL

13:30 - 14:00 Creating love through design

Presentation

Jon Andrew Sealey, Design director of Marques and Jordy; Creative director of GLC Dubai, Marques and Jordy

14:30 - 15:00

Celine Salman

Design director Paramount Hotels & Resorts

Chiara Cantono

Architect - head of WT Studio WT Studio

Sustainable town square in the UAE

Presentation

Issam Ezzeddine, Design director, Principal design architect, M/s National Engineering Bureau (NEB)

15:30 - 16:00 Local authenticity versus international polish - where should the balance lie?

Presentation Maria Vafiadis, Founder & managing director, MKV Design

DAY 2 | SEPTEMBER 29TH 11:30 - 12:00 Innovative and sustainable vision in architecture and design Presentation Chiara Cantono, Architect, head of WT Studio, WT Studio

Issam Ezzedine

Design director M/s National Engineering Bureau

Jon Andrew Sealey

Design director/ Creative director Marques & Jordy/GLC

12:30 - 13:00

3M of design & build

Presentation

Ravi Kumar, Executive director - international operations, Services & Trade Company LLC

13:30 - 14:00 Hotel as opera - design by Simone Micheli

Presentation

Simone Micheli, Architect, founder, Simone Micheli Architectural Hero Company

14:30 - 15:00

Fast growing trends in hotel interiors

15:30 - 16:00

Find your vision

16:30 - 17:00

Hospitality lighting advice – PickLED?

Presentation

Samah Aloul, Interior stylist, Yacht designer, artist and entrepreneur, SA Interiors

Linda Merieau

Executive director Association of Professional Interior Designers

Nathan Savage

Architectural lighting consultant Nathan Savage Lighting Design

Presentation

Celine Salman, Design director, Paramount Hotels & Resorts

Presentation Nathan Savage, Architectural lighting consultant, Nathan Savage Lighting Design

DAY 3 | SEPTEMBER 30TH 11:30 - 12:00

The no-thrill business hotel

Presentation Andre C. Meyerhans, Principal, Fischer & Meyerhans Architects

Pallavi Dean

Design director Pallavi Dean Interiors

Paul Morissette

Principal & global lead CHIL

12:30 - 13:00 Revealed: The secrets of successful storytelling in hotel design Presentation

Pallavi Dean, Design director, Pallavi Dean Interiors

Richard Dean, Managing director, Pallavi Dean Interiors

13:15 - 14:00 Delivering on the design for hotel projects

Richard Dean

Managing director Pallavi Dean Interiors

Tarek F. Ardakani

General manager business development Bond Interiors

Panel discussion Chairperson: Linda Merieau, Executive director, Association of Professional Interior Designers

Anil Mangalat, Design director, MMAC Design Associates

Dipak Tailor, Principal - project management, Design Confidence

Tarek F. Ardakani, General manager - business development, Bond Interiors Vibha Mehra Sawhney, Project director, EAME/SWA design services, Hyatt International South West Asia Limited

14:30 - 15:00 The next generation of linear light and what value it will bring into the hospitality design

Sponsored by W T S T U D I O

Presentation Chris Rimmer, Design manager, acdc

TAG US #TALKDESIGN For more information visit www.thehotelshow.com

Presentation Tarek F. Ardakani, General manager - business development, Bond Interiors

INTERIOR - ARCHITECTURE - URBANPLAN

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15:30 - 16:00 Case study for Geales Restaurant at the Le Royal Meridien Beach Resort and Spa

DAY 1 SEPTEMBER 28

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/ Sports & Fitness

A series of essential workshops, demonstrations and discussions for operators, managers and trainers from sports stadium, entertainment and facilities, fitness centres, gyms and wellness.

11:00 - 11:30

The growth of sports events and facilities in hotels

12:00 - 12:30

The Welcome Wellness journey

Ghazi Al Madani, Manager of sports & tourism, Dubai Sports Council

Barbara Graziani, Marketing manager, Technogym Emirates LLC

13:00 - 13:30 Competition: announcing the winner of REPs’ Project Front Cover

Catherine Hanson Farid, Director of operations, REPs UAE & Infinity Sports Management

14:00 - 14:30 REPs on the importance of regulations and accreditation

Catherine Hanson Farid, Director of operations, REPs UAE & Infinity Sports Management

15:00 - 15:30

A quaSpecial wellness industry - public and special pools

Marco Gabbriellini, General manager, AquaSpecial, AQUA Industrial Group SPA

16:00 - 16:30 U ltra violet, o-zone, and hydroxyl radical sterilisation Seminar in collaboration with Aqua Middle East Emily May, Director, Elecro Engineering Ltd

17:00-17:30

Game changer: prepare, condition, recover

Steve Powell, Director, UK education, Performance Health Systems PTA, Global UK facility

DAY 2 SEPTEMBER 29

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/ Pool & Spa by

10:45 - 11:00 Full day pool & spa technical workshop by Fluidra - welcome note 11:00 - 11:45 Neolysis - A new water treatment solution for swimming pools Bernardo Martinez, Commercial manager, Idegis, Fluidra Industry

12:00 - 12:30 CTX range pool chemicals product launch Ines Egea, Product manager, Pool Business unit, Fluidra Commercial

14:30 - 15:15 Fluidra Connect - The Internet of Pools: Pool Management anytime, anywhere

Orial Falques, Technical manager, Metalast, Fluidra Industry

15:30 - 16:30

New launch - The Pool MAC - Simplifying life

Orial Falques, Technical manager, Metalast,

Fluidra Industry

DAY 3 SEPTEMBER 30

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/ Theme Parks - Pool and Spa

Round table discussions and debates for operators and managers of theme parks and water parks.

11:00 - 12:00

The systems approach to your aquatic facility

12:30 - 13:00

A ctivated filter media in alternative to traditional sand in swimming pool filtration

Gary Pogharian, Maintenance director, Yas Waterworld Abu Dhabi

Philipp Meyer, VP sales & marketing, Dryden AQUA Ltd

13:30 - 14:00

Accu-Tab System - Tablet Chlorination

Akbar Niyaz, Director - sales & marketing, ATECPOOL Sessions by

14:30 - 15:00 Drdyen AQUA integrated system for crystal clear and healthy swimming pool water

Philipp Meyer, VP sales & marketing, Dryden AQUA Ltd REPs UAE

15:30 - 16:00 Automatic Pool Covers: safe and environmentallyfriendly choices for your pool Giuseppe Ridonato, General manager, PoolLock Group

The Leisure Show Dubai 2015

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REPs UAE

DAY 1

LEISURE SHOW REPS FITNESS DEMONSTRATIONS

September 28th

10:30 BFIT - MOSSA 11:00 BFIT - bodyART 12:00 Impact British Training Systems - Dance X-treme 13:00 Front Cover competition announcement 14:00 MEFITPRO - BODYVIVE™ 3.1 15:00 Career Sport - LOW FU FITNESS

DAY 2

September 29th

12:00 Impact British Training Systems - Dance X-treme 14:00 Career Sport - GROUP RX: POWER STEP 15:00 MEFITPRO - TriggerPoint™ Foam Rolling

DAY 3

September 30th

12:00 Career Sport - GROUP RX: WAR 13:00 Impact British Training Systems - Dance X-treme 15:00 MEFITPRO - TRX™ STC (Suspension Training)

THE FUTURE OF AQUA LEISURE by An exciting and visionary pool feature showcasing the future in architectural design and the possibilities for aqua leisure whether at home or within a hotel or waterpark.

Created exclusively by acclaimed Italian architect Simone Micheli, this feature is a must-visit for commercial & residential facility owners, developers and managers.

Simone Micheli Architect, founder Simone Micheli Architectural Hero Company